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Human Resources Division
115 South Andrews Avenue, Room 508
Fort Lauderdale, Florida 33301


Class Code:Z9895

ERP BUSINESS MANAGER

NATURE OF WORK

This is advanced professional and analytical work with responsibility for coordinating and managing diverse components of a large-scale, multi-year, highly collaborative business process integration, automation and change management project.

Work involves providing high-level expertise and management of complex project components including evaluation and selection of consultant proposals for services and software; administration of consultant contracts; planning, leading and facilitating cross-county teams of professional and technical staff in documentation, analysis and re-design of business processes, policies and technology systems; and assisting in the integration and implementation of new processes and systems.

Work is reviewed by an administrative superior through conferences, consultations, and overall program achievements.

ILLUSTRATIVE TASKS

Performs project management and contract administration responsibilities for the Enterprise Resource Planning (ERP) project; reviews and processes consultant invoices, requisitions and purchase orders.

Performs due diligence and other related tasks in support of consultant and software selection and contract negotiations.

Leads or facilitates county teams of professional and technical personnel in documenting, analyzing and re-designing business processes, and evaluating proposed systems and cost benefit analyses.

Creates process maps and analyses in support of project teams.

Reviews various types of project documentation for accuracy, completeness and adherence to applicable requirements.

Documents and analyzes policy changes recommended in support of redesigned and automated business processes.

Develops and maintains documentation for project reporting and before-after analysis.

Coordinates formulation, preparation and control of the project budget.

Prepares a variety of written documents including plans, special and regular reports, systems and organizational analyses and work flow charts as well as presentations, briefing materials and reports for the Project Steering Team and the Board of County Commissioners.

Performs related work as required.

KNOWLEDGE, ABILITIES AND SKILLS

Thorough knowledge of current principles of management, public and business administration and their application to the administration of government activities.

Considerable knowledge of contract administration and project management principles, practices and techniques.

Considerable knowledge of principles and practices of business process improvement.

Considerable knowledge of workflow systems, associated issues and requirements for implementation.

Knowledge of information technology applications for business processes.

Knowledge of program evaluation and policy analysis techniques.

Ability to analyze technical material and documentation.

Ability to analyze complex operations and to organize their components into logical plans or concepts.

Ability to plan, direct, and coordinate the work of other professionals in a manner conducive to full performance and high morale.

Ability to facilitate groups to reach consensus on issues and solve problems.

Ability to exercise sound judgment in decision making.

Ability to establish and maintain effective working relationships with consultants, contractors, supervisors and department/division officials.

Ability to express ideas clearly and concisely orally, in writing and presenting to groups.

Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Ethics and Conflict of Interest policies.

Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, gender, national origin, age, marital status, political affiliation, familial status, disability, sexual orientation, pregnancy, or gender identity and expression.

REQUIRED EXPERIENCE AND TRAINING

Graduation from an accredited four-year college or university with major course work in public or business administration or related field; six (6) years of progressively responsible professional administrative or project management experience including at least four (4) years in technology-related or business process improvement-related project management working in or for the public sector; or any equivalent combination of relevant training and experience.

GENERAL INFORMATION

Bargaining Unit:  Unrepresented
FLSA Status:  Exempt
Financial Disclosure Required:  No
Class Spec Estab./Revised:  E 10/2008   R  06/2011


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