Elderly & Veterans
Elderly And Veterans


Human Services Building
2995 North Dixie Highway
Fort Lauderdale, FL 33334-2640
Phone: 954-357-6622
Hearing Impaired/TTY: 954-357-5841
Email: ElderlyandVeterans@broward.org

2016 Florida Conference on Aging
August 8 – 10, 2016
Caribe Royale Hotel
Orlando, FL
Call 850-222-8877 for more info or go to:
www.fcoa.org

Our Vision 
To establish a well-defined, consumer centered and integrated community support system which continually provides an environment where elders, veterans and their families can expand their expectations, broaden their participation, and celebrate their independence and diversity as valued members of the community.

 

Our Mission  
To empower elders, veterans and their families to improve their quality of life through supports that promote self-sufficiency and aging in place.

 

Values and Guiding Principles 

Respect

Recognizing older adults and veterans as valued members of our families and community. Broward County Elderly and Veterans Services Division believes that they deserve to be treated with dignity and respect. The Division provides a respectful work environment where employees and consumers are listened to, supported and respected.

Opportunity

The Division believes that people of all ages should be given opportunites and choices, regardless of age, ability or differing-abilities. The Division understands that choices are best made by educated consumers and families. Older adults and veterans should not unnecessarily spend their remaining years in institutions. Older adults and veterans with multiple impairments can continue to reside successfully in the community and engage in meaningful activity.

Trusting Relationships

The Division recognizes the importance and significance of building and maintaining a trusting relationship with consumers. At the same time, the Division realizes that trust must be present and sustained within relationships among all management, direct/support service staff, and the provider network.

Participation

The Division values a participatory and shared management process in which individuals at all levels of the Division play an active role and open communications prevails. The Division ensures ongoing opportunities and forums to gather staff input and expertise, as well as obtain feedback from the community, particularly consumers.

Credibility and Integrity

Division employees conduct themselves with integrity and professionalism; keeping their promises, following through, being consistent and fair. Employees represent the Division and their profession in a competent and accomplished manner; ensuring public trust.

Team Work

The Division recognizes consumers and families as partners and colleagues. The Division views itself as ONE TEAM working in collaboration. In addition, the Division regards the community as part of that team in the effort to provide an integrated service delivery system for older adults and veterans.

Creativity and Innovation

The Division seeks innovative and "best" practices that improve and enhance services. The Division utilizes creative and efficient strategies to be a leader in the community.

Diversity

The Division values the diversity of its employees and the community. The Division ensures that services are sensitive and responsive to the linguistic and cultural differences among the consumer populations. Older adults and veterans receive services without regard to race, color, religion, gender, national origin, sexual orientation, political affiliation, age, marital status or differing-ability.

Excellence

The Division strives for quality services that exceed customer expectations. The Division continuously evaluates performance and its impact.

ONE DIVISION WELCOMING & RESPONSIVE
+ CONSISTENT & ACCOUNTABLE
= EXCELLENCE

 

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