During the Event
Top Tips – Telephone (AT&T)
- Use your phone for necessary calls only, leaving lines open for emergency calls.
- During a power outage, your phone line may be inoperable if your cordless phone, caller ID unit or other telephone equipment requires external power. Plug a non-electrical telephone directly into a phone jack to verify if you have service.
- As calling volumes increase, customers may experience a slow dial tone. If you don't hear a dial tone immediately when you pick up your phone, wait a few seconds and you should get one. If not, hang up and try your call later.
- Keep your wireless phone dry. The biggest threat to your device during a hurricane is water, so keep your equipment safe from the elements by storing it in a baggie or some other type of protective covering.
- Track the storm and access weather information on your wireless device. Many homes lose power during severe weather. If you have a wireless device that provides access to the Internet, you can watch weather reports through MobiTV® or AT&T Mobile TV or keep updated with local radar and severe weather alerts through My-Cast® Weather, if you subscribe to those services.
Updated April 2013