Frequently Asked Questions

Q: Is my registration information shared with anyone else?

A: When you register, you must give your authorization to release medical information contained in the registration form to Broward County cities, emergency management agencies, hospital districts, and private social service agencies for the purpose of evaluating your needs and possibly providing emergency transportation and sheltering. (Remember, the Vulnerable Population Registry is not a guarantee of services.) Records relating to registration of disabled citizens are exempt from the provisions of Florida Statute 119.07 (1), Public Records Law. The information contained those registrations will be kept confidential. E-mail addresses and are not exempt from public records requirements. The email address field is optional on the registration form. If you do not want your email address to be subject to being released pursuant to a public records request, do not enter it.

Q: Do I need to renew my registration in the Vulnerable Population Registry every year?

A: You only have to register once, unless you change doctors or medical information changes. If you move, or no longer want to be included in the database, please contact the Broward County Call Center at 3-1-1, 954-831-4000 or TTY 954-831-3940 to have your registration updated or deleted.

Q: What is the difference between the Vulnerable Population Registry and Broward County's Special Needs Shelter program?

A: The Vulnerable Population Registry is for residents who are at risk due to disability, frailty or health issue, regardless of age, who elect to stay at home in the event of a hurricane or other disaster. Emergency managers in your city may use the Vulnerable Population Registry to assist in their response to an emergency.

A Special Needs Shelter is for residents required to evacuate their homes, who have a medical condition that does not require hospitalization but requires a greater level of care than that provided at a General Population Shelter. Special Needs Shelters offer basic medical assistance and monitoring. They are staffed by qualified medical personnel and have back-up electricity for limited lighting and essential medical equipment. Family members and caregivers are encouraged to accompany residents with special medical needs. Pre-registration is encouraged for planning and response purposes, but not required. Call Broward County Human Services Department at 954-357-6385 (TTY 954-357-5608).

Q: What if I am asked to evacuate from my home?

A. You may currently live in an evacuation zone that requires you to relocate to a safer location. View the Broward Emergency Shelter Map to learn if you live in an evacuation zone and where the closest shelter may be to your location.

If you must evacuate, it is recommended that you stay in the area, with family, friends or in a hotel located in a non-evacuation zone. A General Population Shelter is a refuge of last resort.

If you must evacuate outside Broward County, leave while the weather is still nice. Roadways may be jammed. Avoid routes along the seashore, lakes and canals.

Q: Who can I call for more information on the Vulnerable Population Registry?

A. You can call the Broward County Call Center at 3-1-1, 954-831-4000 or TTY 954-831-3940.