Service Improvements

Our Best. Nothing Less. Broward County Library intends to be the most rapid service provider, best innovator in service...
Broward County Library is proud to demonstrate a record of continuous improvement and advancement. Our commitment to service excellence says it all: “Our Best. Nothing Less.”
Examples of recent service improvements include:

Redesigned Broward County Libraries Division Website Offers Responsive Design and a New Look
Broward County Libraries Division has redesigned its website,, to look even better than ever! The revised website offers more features and a new responsive design. The responsive design makes the website fully functional on any device including desktop computers, tablets or smart phones.
New features include:

  • The ability to search the library's catalog of materials from any page of the website
  • A bright, colorful carousel on the top of the homepage to showcase library events
  • Streamlined and enhanced News section
  • "My Account" now features the most common online tasks including login to library account, paying fines, applying for a library card and asking questions
  • Library Facebook feed now located on home page
  • Digital Downloads such as eBooks, audiobooks, eMagazines, mobile apps, movies, music and more are now easier to find at their new location on the top of the page.

The redesigned website is part of Broward County Libraries mission to provide excellent service to our customers in all areas.

New OverDrive Media ConsoleTwo New verDrive Media Consoles Bring “BCL WoW – Broward County Library Without Walls” to the Judicial Complex and the Governmental Center

Library customers can now access Broward County Library’s digital collection at two new downtown Fort Lauderdale locations. Kiosks are now located at both the Broward County Judicial Complex and the Broward County Governmental Center as well as on the first floor of the Main Library.

These two new freestanding kiosks allow library customers to explore BCL’s digital collection and become familiar with downloading free eBooks from the library. Browse the digital collection, sample titles and send those titles to any device for checkout via text message (SMS), email or QR code.

At the Media Console, customers can browse the top 100 most popular library titles, titles recently added to BCL’s collection, titles for children and teens, and collections of titles by subject or language. Use the onscreen keyboard to filter results quickly and easily.

BCLWoW BucksRead Down Your Fines with BCL WoW Bucks
Until August 15, 2015, children and teens ages 0-17 can read down their fines with "BCL WoW Bucks" by reading at the library. Each BCL WoW Buck can be used to pay overdue fines for books. Every 30 minutes of reading earns one BCL WoW Buck, and children can get credit for reading by themselves, reading to/with younger children or by being read to by a parent/caregiver. BCL WoW Bucks cannot be used for overdue fines on audio-visual materials, lost materials or processing fees.

Hoopla Adds eBooks and Comics
Hoopla already provides Broward County Library customers with thousands of free downloadable feature movies, documentary films, TV shows, educational/instructional videos and music. Hoopla recently added eBooks and comics, so anyone can access favorite books and comics for free from the library. Find books from publishers like RosettaBooks and the Chicago Review Press, as well as comic series like Doctor Who, The Cape, Adventure Time and Locke & Key. Use your library PIN (the last four digits of the phone number associated with your library card) to get started.

BCL WoW 2015 Library of the Year Library CardsBroward County Library Wins Three Prestigious Awards Including “Library of the Year”
Broward County Library (BCL) has received three prestigious awards from the Florida Library Association (FLA), including Florida's 2015 Library of the Year. BCL also won the Betty Davis Miller Youth Services Award for Teen Programming for its "Show Us Your Bookface" contest/exhibition and FLA's Libraries Mean Business Award for its "Broward County Libraries Mean Business!" campaign.

In celebration of the Library of the Year award, Broward County Library has issued a special, limited edition library card commemorating the honor. The library card is free to new cardholders and will cost $1.50 to customers who want to replace their existing card with the commemorative design.

Select from thousands of titles, including top studio releases, bestselling book titles, TV shows and today's hottest music. You’ll soon discover that Hoopla offers the freedom you've been searching for to experience, explore and enjoy what you want, when you want, and where you want. 
Use your Broward County Library card to register. Your PIN is the last four digits of your phone number. There are no late fees, as items are automatically returned at the conclusion of the lending period. Also, since there's no limit to the number of customers who can enjoy an item simultaneously, there is never a need to put items on hold.
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