Reporting an Elevator Accident or Problem


If there is an accident involving an injury that requires medical attention, you should call 911 immediately. You should then contact the owner or owner’s management company regardless of injury.

All accidents should be reported to the owner or owner’s management company because it is their responsibility to contact the elevator maintenance company. The device will remain shut down until it has been examined by the elevator maintenance company. It is the owner’s or owner’s management company’s responsibility to ensure that the device is shut down properly and that it remains shut down until the elevator maintenance company has examined and if needed, repaired the conveyance.

The owner or owner’s management company must file an accident report within 5 days with us and the State of Florida. The report must be sent to:

  1. Environmental Licensing and Building Permitting Division,
    Elevator Section
    1 N. University Dr., Box #302
    Plantation, FL 33324

  2. Department of Business and Professional Regulation,
    Division of Hotels and Restaurants, Bureau of Elevator Safety
    1940 N. Monroe St.
    Tallahassee, FL 32399 


If you have a complaint about an elevating device or service or if the device is not functioning properly, contact your building owner or property management company. The maintenance company should document your complaint, investigate it and provide a proper solution to the owner’s management company. If you believe the problem is a life safety issue, please call us at 954-765-4508.

Elevator Resources

American Society of Mechanical Engineers (ASME)
Broward County Elevator Master List
Elevator Forms
Florida Administrative Code: Chapter 61C-5
Florida Department of Business & Professional Regulation (DBPR)
Florida Statutes: Chapter 399: Elevator Safety

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