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Report a Complaint

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Transportation complaints are investigated by Broward County Transit (bus-related complaints) or Traffic Engineering Division (Traffic Signalization issues).

Bus Accessibility

Broward County Transit’s (BCT) Americans with Disabilities Act (ADA) Specialist coordinates with the Broward County ADA Administrator to investigate and resolve complaints alleging accessibility issues on County buses and transit facilities. The ADA specialist also coordinates the ADA public comment process for location and priority of bus stops, sidewalks and intersections that require improvements for proper accessibility, including wheelchairs.

For questions, or to report concerns, call the BCT ADA Specialist at 954-357-TADA (8232), or email

Bus Rider Discrimination

Broward County Transit (BCT), as a recipient of federal financial assistance, is required to ensure that its transit service and related benefits are distributed in a manner consistent with Title VI of the Civil Rights Acts of 1964, as amended. Any person who believes that he or she, individually or as a member of any specific class of persons, has been subjected to discrimination under Title VI, on the basis of race, color, or national origin, may file a written complaint. For more information, call BCT’s Customer Service Center at 954-357-8400.

Title VI Complaint Form

Traffic Signalization

Broward County Traffic Engineering Division investigates reports of a traffic signal or intersection timing problem. Call 954-847-2600 for more information, or email