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Workers’ Compensation Questions & Answers
Broward County > Risk Management > Workers’ Compensation Questions & Answers

What do I do if I am injured and need emergency treatment?
You will be provided with treatment at the nearest hospital or appropriate facility. This
treatment will be authorized and the bills will be paid. When your condition no longer
requires emergency treatment, you will be sent to a Provider Network Physician for
continuing treatment.

If I am injured and it is not an emergency situation, where do I go for medical treatment?
You will need to call 1-800-455-2081 and a Nurse/Triage Coordinator will assist you in the selection of a Provider Network Physician from the list of those in your immediate area. The Nurse/Triage Coordinator will fax an authorization for the appointment to the physician’s office.

What do I do when I need to see a doctor but I am working for my Employer outside my area?
In an emergency, seek treatment at the nearest facility. If not, call 1-800-455-2081 and a Nurse/Triage Coordinator will assist you to find an authorized physician near you.

What should I do if I am not happy with my Provider Network Physician?
You must contact your Broward County Workers’ Compensation Claims Representative.

What if the Provider Network Physician decides that I need to see a specialist such as a Neurologist?
You will be provided with a Neurologist from the Provider Network and the Provider
Network Physician will refer you to that specialist upon authorization from the Broward
County Workers’ Compensation Claims Representative.

If I decide that I would rather see a specialist, can I request and/or select one of my own?
No. All referrals to a specialist have to be recommended by your Provider Network
Physician and authorized by your Broward County Workers’ Compensation Claims
Representative. You may reach a claims representative by contacting the number
associated with the letter of your last name on the contact list.

What can I do if I am not happy with the specialist who has been provided?
Please contact your Broward County Workers’ Compensation Claims Representative.

After having a change in either my primary care provider or any specialist, what should I do if I am still dissatisfied?
You should immediately call the Broward County Workers’ Compensation Claims
Representative and express your concerns and/or dissatisfaction.

If I am dissatisfied with anything other than medical care, who do I contact?
All other concerns or questions should be addressed to the Broward County Workers’
Compensation Claims Representative. You may contact the appropriate person through the number associated with the first letter in your last name as denoted on the contact page.

Who is Amerisys/myMatrixx?
Amerisys is the company selected to administer the Medical Care Management
Arrangement. myMatrixx is the company contracted by Amerisys for pharmacy
Management.

What is a Co-Pay and when will I have a Co-Pay?
Employees who have reached Maximum Medical Improvement will be responsible for a
$10.00 co-pay for every office visit after that date, except for emergencies.

Can I see a Chiropractor for my Workers’ Compensation injury?
Please contact your Workers’ Compensation Claims Representative for a chiropractor in the Provider Network. Chiropractic treatment is limited to 24 visits.