Customer Service

Call Customer Service


Hours: 8:30 a.m. - 4:45 p.m.
Main Customer Service Phone No.: 954-831-3250


This number will also provide 24-hour customer account status information. Account information is updated daily.





Walk-in Customer Service and Bill Payment


Pompano Beach Location

2555 West Copans Road

Pompano Beach

Hours: 8:00 a.m. - 5:00 p.m.

View Map and Directions

Lauderdale Lakes Location

Sopher Center Building

4000 N. State Road 7

Suite 101

Lauderdale Lakes

Hours: 8:00 a.m. - 4:30 p.m.

View Map and Directions​

Additional A​uth​​orized Locations (Bill Payments Only)

View Authorized Locations

Email Customer Service

E​-Mail Customer Service



Sign Up for Emergencies and Alerts!


As part of our commitment to provide our customers with the highest quality customer service, we are encouraging you to sign up for codeRED. This system allows Broward County Water and Wastewater Services, to contact you by phone or E-mail in the event of emergency situations or critical alerts of the  water and wastewater system served by Broward County. Please sign up by going to: CodeRED enrollment. ​​​

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