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Click on the links below to access the various sections with frequently asked questions or
click here for print friendly version.
AIRPORT PARKING
Q. What are the parking options/rates at the airport?
A. To find out about parking options, rates and services offered at FLL visit the Parking page.
Q. How do I get to the terminals from the parking garage?
A. Located at the lower level of the parking garage, there is a courtesy shuttle that transports passengers to each terminal.
Q. Who do I contact regarding items lost in the parking garage or parking shuttles?
A. For all items or articles found in the airport, contact the Broward County Aviation Dept. lost & found office at 954-359-1200 Option #3 or visit the Lost and Found page for more information.
AMERICAN DISABILITY ACT (ADA)
Q. Where can I get general information for travelers with a disability?
A. Check the Federal Aviation website at www.faa.gov/.
Q. Where can a passenger request a wheelchair?
A. Passengers requiring the use of a wheelchair must contact their airline to accommodate them upon their arrival at the airport.
Q. What is the Florida TTY/Relay Service phone number?
A. 1-800-955-8770 (V) or 1-800-955-8771 (TTY).
Q. How does the "ADA Parking Access Feature" work?
A. It is available for persons with upper body mobility limitations. Rather than pulling a ticket, vehicle information is recorded via speaker phone and remote camera. Parking charges are calculated upon exiting the parking lot.
Q. I am a patron with a Disabled Parking decal, am I entitled to "courtesy" parking?
A. Persons operating vehicles that display a Florida Toll Exemption permit or that are equipped with specialized equipment for utilization by a person, who has a disability, such as foot or hand controls, lifts or ramps, will be provided with courtesy parking, subject to Aviation Department verification procedures.
BAGGAGE SERVICES/STORAGE
Q. How do I find out information about airline baggage services?
A. For locations and hours of operations of individual airline baggage services, contact individual airline via our Tenant Directory or call 866-I-FLY-FLL.
Q. Is there a baggage storage service available at the airport?
A. Contact Bags-to-Go Enterprises LLC at 954-394-8001 or see additional information under Terminal Services .
Q. If I am a Southwest Airlines passenger embarking on a cruise, can I arrange in advance for my return flight check-in at the seaport?
A. Yes, Contact Bags-to-Go Enterprises LLC at www.baggagecheckin.com or at 954-359-5505. Also see additional information under Terminal Services.
Q. Who do I contact regarding my lost baggage?
A. Passengers must contact the individual airline, see our Tenant Directory or call 866-I-FLY-FLL.
Q. Where can I get a Smarte Carte for my luggage?
A. The Smarte Cartes are located throughout the airport facility; look for the Smarte Carte signs outside the terminal or baggage claim area. For safety regulations, the Smarte Cartes are not allowed in the any of the courtesy shuttle buses. However, if the passenger plans to continue to use the cart once they get off the bus, they can request a smarte carte token from the driver, which will allow them to get a new cart at no charge. Return the carts at any receptacle locations and receive $0.25 refund per cart.
BUSINESS SERVICES
Q. Is there a currency exchange service available at the airport?
A. Yes visit Passengers Services page for more details, and the Terminal Maps for locations.
Q. Is there a notary service available at the airport?
A. Yes visit Passengers Services page for more details, and the Terminal Maps for locations.
Q. Can I send a money gram at the airport?
A. Yes visit Passengers Services page for more details, and the Terminal Maps for locations.
Q. Are there ATMs located at the airport?
A. Yes visit Passengers Services page for more details, and the Terminal Maps for locations.
Q. What other business services are available at the airport?
A. The location and hours of the various business services offered at FLL can be found on our Passengers Services page.
Q. How can I receive a copy of the Tenant Directory?
A. To receive an online version of the Airport Tenant Directory, click here, or call BCAD Customer Service at 954-359-2387.
Q. I operate a concessions company and would like to set up a kiosk at FLL. How do I get started?
A. Call BCAD at 954-359-6147 or email FLLBusiness@broward.org for additional information.
Q. What type of space is available for lease from FLL?
A. BCAD does not have hangar or office space available for lease; however you can contact the BCAD Business Division Land Section for names of tenants that you can contact regarding leased space availability.
To find out more visit the Airport Business Section of this website.
COMMUNITY OUTREACH
Q. Who do I contact regarding airport noise inquiries?
A. Visit the Noise Information page on this website all the latest information.
Q. How do I find out about FLL Airport Public Meeting?
A. A schedule can be found in the Community Meetings page or you can contact the Community Outreach office at 954-359-6977.
Q. Who do I contact regarding the FLL Airport Expansion Program?
A. For information regarding the FLL Airport Expansion Program, visit the Airport Expansion page or contact the Community Outreach office at 954-359-6977.
Q. Where can I get more information about the Airport expansion program and its environmental impact on the community?
A. You can read about Airport expansion plans and environmental impacts on this web site, or direct additional questions to Fort Lauderdale-Hollywood International Airport's Community Outreach Office.
Q. What is the Airport doing to minimize noise pollution from airline engines?
A. You can read more about the Airport's noise abatement efforts on this web site, or contact the Airport's Community Outreach Office for additional information.
To attend one of Fort Lauderdale-Hollywood International Airport's public meetings, click here.
To register a complaint about excessive noise, click here (PDF 45KB), complete the form and E-Mail it back to us at airportexpansion@broward.org.
Q. My networking group would like to find out more about business opportunities available at the Airport. Do you provide a Speaker's Bureau?
A. Speakers are available to make presentations to the community on a variety of topics. To schedule a speaker for your group, contact Broward County Aviation, Public Information Officer Greg Meyer, at 954-359-6116, or e-mail gmeyer@broward.org.
Q. What kind of volunteer opportunities exist at FLL?
A. The Airport is actively seeking volunteers age 16 and older for Volunteer Airport Ambassador positions. For more information, click here.
Q. Are guided tours of the Airport available?
A. Free informational tours are available for student and community groups of 20 or less. These informative and hands-on tours are available by appointment only. For more information, click here.
FLIGHT INFORMATION
Q. How early should I check in for a departing flight?
A. Advised check-in guidelines are one hour before domestic flights and 2 hours before international flights. It is always a good idea, however, to check with your airline or tour operator for updates on your departure day.
Q. What documents are required at the Security checkpoint?
A. You will be required to show your boarding pass and a photo ID or visit www.tsa.gov for the latest information.
Q. I'm picking up a friend at FLL later today. What is the best way to find out if the flight is on schedule?
A. To find the status of any flight, access the Real Time Flight Information.
Q. Where can I find a list of approved and prohibited carry-on items?
A. The Transportation Safety Administration's (TSA's) web site provides abundant security tips and is an informative resource about the items you can and can't bring on board an airplane. Click on the link above or visit www.tsa.gov.
Q. We're traveling to the Caribbean later this month. Are the gifts we bring back subject to customs declaration?
A. For specific U.S. Customs questions, visit www.customs.ustreas.gov.
Q. Are citizens of all foreign countries subject to immigration procedures?
A. For specific U.S. Immigration questions, visit www.customs.ustreas.gov.
Q. Does Fort Lauderdale-Hollywood International Airport provide services to the general aviation community?
A. FLL offers comprehensive aircraft maintenance and repair services, 24 hours a day, seven days a week.
GIFT SHOPS and RETAIL STORES
Q. How do I find out information about the Duty-Free shops?
A. For locations and hours of operations, contact Duty-Free at 954-359-5273 or click on the tenant directory.
Q. Where are the gift shops located at the airport?
A. For locations and hours of operations, contact Paradies Shops at 954-359-5990 or click on the tenant directory.
Q. What other retail stores are available at the airport?
A. Contact 866-I-FLY-FLL or click on the tenant directory.
GROUND TRANSPORTATION SERVICES
Q. What kind of transportation service are available from FLL airport to Palm Beach County, Broward County, or Miami-Dade County locations?
A. Please visit our Ground Transportation page to find out the latest transportation options offered at FLL.
Q. Is there a hotel courtesy shuttle service available from the airport?
A. Passengers must contact the individual hotel for courtesy shuttle arrangements.
LOST and FOUND SERVICES at the AIRPORT
Q. Who do I contact regarding items lost inside the aircraft?
A. For items or articles lost inside the aircraft contact the individual airline see the Tenant Directory.
Q. Who do I contact regarding items lost at the airport?
A. For all items or articles found in the airport, contact the Broward County Aviation Dept. lost & found office at 954-359-1200 Option #3 or visit the Lost and Found page for more information.
PACKAGES SERVICES
Q. Where can I drop-off my mail at the airport?
A. The location and hours of the various business services offered at FLL can be found on our Passengers Services page.
Q. Where are the Fedex drop-off box located at the airport?
A. The location and hours of the various business services offered at FLL can be found on our Passengers Services page.
RENTAL CAR CENTER
Q. Where is the Rental Car Center located?
A. Location, driving directions and much more information regarding the Rental Car Center can be found at on our Rental Cars page.
Q. Who are the companies located at the Rental Car Center?
A. Alamo, Avis, Budget, Dollar, Enterprise, E-Z, Hertz, National, Royal, and Thrifty. For more information consult our Rental Cars page.
Q. Where do the other rental car companies that are not at the Rental Car Center pick-up their customers?
A. The off-site rental car companies pick up their customers outside the main entrance of the Rental Car Center building, located at the third floor level. l. Follow the signs to Bus Stop Seven for-site shuttle customer pick-up.
Q. How do I get TO the Rental Car Center FROM the terminals?
A. From Terminal 1 - located at concourse B is a pedestrian bridge that connects directly to the Rental Car Center. From Terminal 2, 3, & 4 - there are courtesy shuttle buses to the Rental Car Center that are located at the ground transportation area (GTA) in the arrival level.
Q. How do I get TO the terminals FROM the Rental Car Center?
A. To Terminal 1- located at the 2nd Floor level is a pedestrian bridge that connects directly to concourse B of terminal 1. To Terminal 2, 3, & 4 - located at the 3rd floor level, outside the main entrance of the Rental Car Center, are courtesy shuttle buses that are located that transport passenger to each terminals, except Terminal 1.
Q. Can I take my smarte carte inside courtesy shuttle bus?
A. For safety regulations, the Smarte Cartes are not allowed in the any of the courtesy shuttle buses. However, if the passenger plans to continue to use the cart once they get off the bus, they can request a smarte carte token from the driver, which will allow them to get a new cart at no charge.
RESTAURANTS and CONCESSIONS
Q. What kinds of restaurants or cafés are available at the airport?
A. Names and locations of Restaurants, Shops and Services offered throughout the airport can be found by accessing our Restaurants & Shops page and our Terminal Maps section.
TRANSPORTATION BETWEEN THE TERMINALS
Q. How do I get from one terminal to another?
A. Located at the lower level of each terminal entrance, you can catch a courtesy shuttle bus that transports passengers from terminal to terminal.
Q. How do I get to each terminal from the parking garage?
A. Located at the lower level of the parking garage, there is a courtesy shuttle that transports passengers to each terminal.
Watch for Tram stops on the lower level of the Garage Complex. The Trams run every 8 minutes and will transport you quickly and effortlessly to your terminal.
TRANSPORTATION TO AREA AIRPORTS
Q. How do I get to Miami International Airport (MIA)?
A. Located less than 27 miles to the south of Fort Lauderdale-Hollywood International Airport you can get to MIA by Shared Ride (Shuttle) / Private Car, Taxi, or Tri-Rail.
Q. How do I get to Palm Beach International Airport (PBI)?
A. Located less than 50 miles to the north of Fort Lauderdale-Hollywood International Airport you can get to PBI by Shared Ride (Shuttle) / Private Car, Taxi, or Tri-Rail.
Q. How do I get to Miami International Airport (MIA)?
A. Located less than 27 miles to the south of Fort Lauderdale-Hollywood International Airport you can get to MIA by Shared Ride (Shuttle) / Private Car, Taxi, or Tri-Rail.
TRANSPORTATION TO AREA SEAPORTS
Q. How do I get to Port Everglades?
A. Located less than 4 miles to the east of Fort Lauderdale-Hollywood International Airport you can get to Port Everglades by Shared Ride (Shuttle) / Private Car, Taxi, or Tri-Rail.
Q. How do I get to Port of Miami?
A. Located less than 25 miles to the south of Fort Lauderdale-Hollywood International Airport you can get to Port of Miami by Shared Ride (Shuttle) / Private Car, Taxi, or Tri-Rail.
US DEPARTMENT OF HOMELAND SECURITY
Q. Who can I contact regarding Customs and Border Protection inquiries?
A. The US Customer and Border Protection page details information about Customs and Immigration Procedures. It also has a link to the government's page.
Q. What are the TSA Security Screening Air Travel Tips?
A. The Security page offers quick links to many key items and has a link to the Transportation Security Administration (TSA's ) home page.
Q. Is the Registered Traveler Program available at FLL.
A. The Security page offers an explains this program.
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