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 Meeting and Exceeding Passengers' Needs
FLL wants to make your trip an enjoyable experience. You'll have access to numerous shops and restaurants offering a variety of food and beverages, as well as clean, comfortable restrooms (including facilities for travelers with disabilities and families traveling with small children). In addition, you can take advantage of a number of other amenities at FLL including:
ADA Services
Special care has been taken in the design and construction of Airport facilities, including parking garages and terminals, to ensure safe, convenient and easy access for travelers with disabilities. To find out more about specific services available, click on the links below.
For additional information on Airport services for disabled travelers, please call the Broward County Aviation Department at 954.359.1030. Contact your airline for specific flight information and for wheelchair service.
Parking & Terminal Access
FLL provides an innovative feature at all parking facilities for passengers with upper body mobility limitations. This unique ADA Parking Access Feature allows patrons to access the parking lots without pulling a ticket. Vehicle information is recorded via speakerphone and remote camera and parking charges are calculated upon exit.
Once inside, all on-site garage facilities feature:
- Clearly designated disabled parking spaces
- High-top van parking
- Curb cuts, ramps, level entrances, elevators and automatic doors
- Elevator control panels, incorporating Braille, with adjusted height requirements
- Terminal shuttle buses (with boarding areas conveniently located close to disabled parking spaces) that are wheelchair accessible and operate continuously throughout the day.
For quickest, most convenient access to the terminals, follow these parking guidelines:
| FROM GARAGE |
TO TERMINAL |
PARK ON |
| Palm Garage |
2, 3 and 4 |
Level 1 or 4 |
| Hibiscus Garage |
1 |
Level 2 (east end) |
If you must park on any other level, take the elevator to Level 1 and cross at the crosswalk or ride the shuttle to the west end of the garage complex.
Courtesy Parking: Persons operating vehicles that display a Florida Toll Exemption permit, or that are equipped with specialized equipment for utilization by a person who has a disability, such as foot or hand controls, lifts or ramps, will be provided with courtesy parking, subject to Aviation Department verification procedures.
Transportation Access
Travelers with special needs have numerous ground transportation options at the Airport.
- Taxis - Yellow Cab taxis provide transportation for passengers with folding wheelchairs at no additional charge. Wheelchair accessible vans are also available at no additional charge, but advance notice is recommended. For information or to arrange for a van, contact Yellow Cab wheelchair taxi dispatch.
- Shared Ride - GO Airport Shuttle provides wheelchair lift-equipped vans at no additional charge. Advance notice is recommended. Contact GO Airport Shuttle.
- Car Rentals - With advance notice, most car rental companies provide rental cars equipped with hand controls. Contact your rental car company for further details.
- Public Transportation - Tri Rail feeder buses and Broward County Transit (BCT) buses accommodate riders in wheelchairs. Click on the links for details.
Passenger Services
- Push button emergency call boxes are located throughout the parking garage for immediate assistance.
- For passengers who are hearing impaired, visual paging monitors are available at the lower and upper levels of each terminal. Contact the Communications Center at 954-359-1201 to display a message.
- Wheelchair-accessible restrooms - all public restrooms in the ticket lobbies, concourses and baggage claim areas are wheelchair-accessible.
- Telephones - Amplified telephones are located in the ticket lobbies, concourses and baggage claim areas. TTY phones for passengers with hearing and speech impairments are available in each terminal building and the Hibiscus Garage, located at all but two public phone banks. Courtesy phone boards with TTY phones are located in all baggage claim areas. The phone will connect callers to the Florida Relay Service and provide Directory Assistance.
Florida TTY/Voice Relay Service
800-955-8770 (voice)
800-955-8771 (TTY)
Baggage Carts
Baggage carts are available for rental at a cost of $3.00. Cart stands are located on the upper and lower levels of terminals and the garage complex. Major credit cards are accepted. There is a $.25 refund on all carts returned to a cart stand location. For more information, call 954-359-0007.
Business Services
Business service centers are located in all four terminals. Here is where you will find such services as ATMs, travel insurance and stamps. The Currency Exchange stocks all major currencies. Exchange rates and commissions are competitive. Daily hours of operation are 7:30 a.m. to 5:00 p.m. For details, call 954-359-7610.
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| Phone cards |
Phone cards |
Phone cards |
Phone cards |
| FedEx drop-off |
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FedEx drop-off |
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US Mail drop-off |
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US Mail drop-off |
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Currency Exchange |
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Currency Exchange (open only during inbound international flights) |
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Money wire |
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Photo copies |
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Fax machine |
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Elevators
Elevators are located near entrance and exit doors for easy access to all terminal levels.
FLLight Deck
The FLLight Deck customer lounge, located in Terminal 3 next to the Concourse E security checkpoint, is available for all passengers. Hours are limited, please click here for more information.
Medical Services
Automated External Defibrillators (AEDs) are an effective lifesaving device used in cardiovascular emergencies. They are accessible at various points throughout the terminals.
Meditation Room
For travelers seeking a quiet time, there is a Meditation Room at the south end of Terminal 3, departure level. Look for the international symbol for Meditation/Chapel on the door. Please call 1-866-IFLY FLL for further details.
Public Baggage Storage
Public Baggage Storage is available in Terminals 1, 2, 3, and 4. Enjoy exploring the airport or surrounding communities without the impediment of having to take your luggage with you.
Hours vary by location and season; however the Terminal 3 location is open 7 days a week from 9:00 am to 5:30 pm. For more information call 954-394-8001.
Southwest Airlines passengers, who will be embarking on a cruise, may arrange in advance for seaport check-in for the return flight. Please contact Bags-to-Go Enterprises, LLC at www.baggagecheckin.com or at (954) 359-5505.
Telephones
Telephones can be found in terminal lobbies, concourses and baggage claim areas. Courtesy phones are available in baggage claim areas offering direct connect service to local car companies and hotels.
Wireless Services
The Fort Lauderdale/Hollywood International Airport provides travelers and guests free internet access through the airport's wireless system. This service is provided in all terminal and concourse areas. Patrons can utilize a properly configured laptop, personal digital assistant or other device that is wireless compatible and able to connect to the Web. The airport suggests using a computer running one of the newer versions of Windows or MAC operating systems and newer versions of Palm Handhelds, Pocket PCs or other portable devices.
In order to connect to the wireless service follow these simple steps:
- Your device must have a compatible wireless card (802.11b) installed in the computer or other device.
- The wireless card should be configured to obtain an IP address automatically (DHCP enabled) and have all encryption protocols disabled (WEP, LEAP, PEAP, etc.).
- Virtual Private Network (VPN) connections can be established using most client software (PPTP); however, the airport cannot guarantee all of them to work.
- The airport highly recommends that users employ standard computing safety measures. The airport does not filter, scan, monitor or block any traffic through this internet connection. Standard safety measures include but are not limited to employing personal anti-virus software with updated signature files, personal firewall programs and all applicable updated security patches or fixes for the operating system and browser software.
- Users assume all responsibility for employing this service.
Remember, there is never a charge for wireless internet access provided by FLL. If you are asked for a Credit Card Number when accessing this service please contact FLL Customer Service at 1-866-I FLY FLL (1-866-435-9355).
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