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 Meeting and Exceeding Passengers' NeedsFLL wants to make your trip an enjoyable experience. You'll have access to numerous shops and restaurants offering a variety of food and beverages, as well as clean, comfortable restrooms (including facilities for travelers with disabilities and families traveling with small children). In addition, you can take advantage of a number of other amenities at FLL including:
Special care has been taken in the design and construction of Airport facilities, including parking garages and terminals, to ensure safe, convenient and easy access for travelers with disabilities. To find out more about specific services available, click on the links below or select the Travelers with Disabilities brochure (PDF - 1.28 MB). For additional information on Airport services for disabled travelers, please call the Broward County Aviation Department at 954-359-1030 or lmerrill@broward.org. Contact your airline for specific flight information and for wheelchair service. Parking & Terminal Access FLL provides an innovative feature at all parking facilities for passengers with upper body mobility limitations. This unique ADA Parking Access Feature allows patrons to access the parking lots without pulling a ticket. Vehicle information is recorded via speakerphone and remote camera and parking charges are calculated upon exit. Once inside, all on-site garage facilities feature:
If you must park on any other level, take the elevator to Level 1 and cross at the crosswalk or ride the shuttle to the west end of the garage complex. Courtesy Parking: Persons operating vehicles that display a Florida Toll Exemption permit, or that are equipped with specialized equipment for utilization by a person who has a disability, such as foot or hand controls, lifts or ramps, will be provided with courtesy parking, subject to Aviation Department verification procedures. Transportation Access Travelers with special needs have numerous ground transportation options at the Airport.
Passenger Services
Florida TTY/Voice Relay Service Baggage Carts Baggage carts are available for rental at a cost of $3.00. Cart stands are located on the upper and lower levels of terminals and the garage complex. Major credit cards are accepted. There is a $.25 refund on all carts returned to a cart stand location. For more information, call 954-359-0007. Business Services Business service centers are located in all four terminals. Here is where you will find such services as ATMs, travel insurance and stamps. There is also an ATM available 24 hours a day on the second level of the Car Rental Center to the east of the Concourse B crossover. The Currency Exchange stocks all major currencies. Exchange rates and commissions are competitive. Daily hours of operation are 7:30 a.m. to 5:00 p.m. For details, call 954-359-7610.
Elevators Elevators are located near entrance and exit doors for easy access to all terminal levels. Medical Services Public Baggage Storage
Public Baggage Storage is available in Terminals 1, 2, 3, and 4. Enjoy exploring the airport or surrounding communities without the impediment of having to take your luggage with you. Hours vary by location and season; however the Terminal 2 location is open 7 days a week from 9:00 am to 5:30 pm. For more information call 954-359-7610. Southwest Airlines passengers, who will be embarking on a cruise, may arrange in advance for seaport check-in for the return flight. Please contact Bags-to-Go Enterprises, LLC at www.baggagecheckin.com or at (954) 359-5505. Telephones Telephones can be found in terminal lobbies, concourses and baggage claim areas. Courtesy phones are available in baggage claim areas offering direct connect service to local car companies and hotels. Wireless Services The Fort Lauderdale/Hollywood International Airport provides travelers and guests free internet access through the airport's wireless system. This service is provided in all terminal and concourse areas. Patrons can utilize a properly configured laptop, personal digital assistant or other device that is wireless compatible and able to connect to the Web. The airport suggests using a computer running one of the newer versions of Windows or MAC operating systems and newer versions of Palm Handhelds, Pocket PCs or other portable devices. In order to connect to the wireless service follow these simple steps:
Remember, there is never a charge for wireless internet access provided by FLL. If you are asked for a Credit Card Number when accessing this service please contact FLL Customer Service at 1-866-I FLY FLL (1-866-435-9355).  Documents created in a portable document format (PDF) require PDF reader software. Acrobat Reader is available from Adobe systems, Inc. at no cost. Visit the Adobe Web site for this software. |
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