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Rider Information
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Customer Service
(954) 357-8400 or for Hearing/Speech Impaired/TTY 357-8302.
Rider Info Hours
Monday thru Friday: 7:00 a.m. - 8:00 p.m.
Saturday, Sunday and Holidays: 8:30 a.m. - 5:00 p.m.
Note: Paratransit/TOPS Program may also be reached Monday thru Friday,
8:00 a.m - 7:00 p.m.
Call Rider Info/Customer Service for information on:
- Lost and found
- Compliments or complaints
- Special events information
- Requests for schedules
- Transpass sales locations
Planning Your Trip
Our friendly BCT Customer Service Center is ready to answer any questions you may have and help you customize your trip by planning the best routes possible. Here are some helpful tips to remember when you call our Customer Service Center. Have paper and pencil ready.
- Tell the transit advisor:
- Where you are (city, major intersection or address)
- Where you would like to go (your destination)
- What days of the week you want to travel
- What time of day you will be traveling
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