After a Disaster: Repairing Your Home

If your house has been damaged by a natural disaster - hurricane, flood, fire, tornado or earthquake - chances are you're on the hunt for a reputable contractor to help with repair and restoration. The demand for qualified contractors after a disaster usually exceeds the supply. Enter the home repair rip-off artist, who may overcharge, perform shoddy work or skip town without finishing your job. Because many legitimate licensed home repair companies can be booked solid for months, frustrated and anxious homeowners and landlords, eager to get their property back in shape, may neglect to take the usual precautions when hiring contractors. As a result, some consumers find that they've hired part-time contractors, who may not get the job done in a reasonable time; contractors from surrounding areas, who may be difficult to track down for follow-up; inexperienced contractors, who may not do the job well; and all too often, just plain crooks, who are seizing the opportunity to make a fast buck.

It is recommended that you take the precautionary action by checking out potential contractors prior to a natural disaster.  Make a list of those contractors you may need to call after a disaster.  The list should have the contractor's contact information, including telephone number, cell phone number, and email address.  This list will provide you with the opportunity to immediately contact the contractor(s) and avoid possible delays.

The following tips for consumers who may be facing major repairs after a disaster hits home:

• Deal only with licensed and insured contractors.
• Verify the track record of any roofer, builder or contractor you're thinking of hiring. Ask for a list of recent customers and call them.
• Get recommendations from friends, relatives, neighbors, co-workers, insurance agents or claims adjusters.
• Also check with the local consumer protection agency, building officials, and the Better Business Bureau and to see if complaints have been lodged against any contractor you're considering.
• Take your time about signing a contract. Get a written estimate that includes any oral promises the contractor made. But remember to ask if there's a charge for an estimate before allowing anyone into your home.
• Ask for explanations for price variations, and don't automatically choose the lowest bidder.
• Get a copy of the final, signed contract before the job begins.
• Resist dealing with any contractor who asks you to pay for the entire job up-front. A deposit of one-third of the total price is standard procedure.
• Don't pay cash. Pay only by check or credit card - and pay the final amount only after the work is completed to your satisfaction and, when applicable, passed inspection.
• Be skeptical of contractors who encourage you to spend a lot of money on temporary repairs. Make sure there's enough money for permanent repairs.
• Ask a knowledgeable friend, relative or attorney to review a home repair contract before you sign.
• If you get a loan to pay for the work, be cautious about using your home as security: If you don't repay the loan as agreed, you could lose your home. Consider asking an attorney to review the loan documents, as well.
• If you suspect a repair rip-off, call the your local or state consumer agency and your building departments