Governmental Center Annex
Room 311
115 South Andrews Avenue
Fort Lauderdale, FL 33301-1802
Office Hours: Mon-Fri 8:30 am - 5:00 pm

Our Vision
A cohesive community where all residents are self-sufficient.

Our Mission
To provide assistance to individuals and families in achieving economic and social stability.

Our Standards of Service
The Family Success Administration Division (FSAD) commits to the following standards of service to ensure the delivery of the highest quality of services to our clients:

• FSAD follows a service delivery model that is client-friendly, culturally competent, and results-oriented. This model provides one-stop service and point-of service, single entry access to a continuum of FSAD and community services.
• All services are provided in a form that respects and empowers the client. The persons served are active participants in the planning, prioritization, implementation and ongoing evaluation of services.
• Service plans are individualized, establishing goals and objectives that incorporate the unique strengths, abilities, needs and preferences of the client.
• Personnel treat clients and each other with courtesy and respect and strive to enhance inter-agency and intra-agency collaboration on behalf of clients.
• Services are provided in a timely manner.
• Access to services is facilitated through one-stop service, flexible appointment times, multiple service sites and through outreach efforts that include offsite and home visits, mobile van services and community partnerships.
• The client's right to privacy is protected through strict adherence to confidentiality practices that identify when and how information from client files may be shared. Clients are advised of FSAD's confidentiality policy and client rights and responsibility at the time of intake.
• Services are quality assured through the establishment of performance criteria and the ongoing monitoring and evaluation of programs by FSAD's quality assurance coordinator and the service utilization review team.
• To determine the effectiveness of services, outcome criteria are established for each service, post-discharge information, client satisfaction and follow-up survey results are reviewed to determine the effectiveness of the services and their impact on our clients. This data is used to make decisions about how services should be delivered to meet client needs.
• Client files contain appropriate information in a format that is clear, complete and current. Time frames are specified for entries regarding service/clinical information, reports of critical incidents or interactions, progress case notes and exit/discharge.
• Caseloads are reasonable, allowing the case manager or psychotherapist time to effectively plan, provide services and evaluate outcomes. All personnel are competent, ethical and professionally qualified for the positions that they hold. FSAD supports the professional training, licensure and credentialing of stall to promote high quality service. To ensure that clients are referred to all appropriate services, the division promotes staff knowledge of available resources.
• FSAD follows a management model that is results-oriented and encourages learning and discovery. The division includes clients and professional direct services staff in the planning of services, and service delivery, and the creation of policies and procedures.
• FSAD uses advanced technology to facilitate communications, share information, connect services and report data. An integrated information and communications system promotes effective and efficient daily operations and planning.
• The division creates new alliances and encourages public and private sector collaboration and partnerships to benefit clients. Gaps in services are minimized through the creative use of community strengths.