Class Code: 00057
CITIZEN SERVICE ASSISTANT
NATURE OF WORK
This is complex independent and supervisory technical work dealing with the general public and assisting with the daily operations of the County's Citizen Service Center.
Work involves managerial responsibility for handling the more difficult citizen service complaints or requests, coordinating problem resolution by assisting staff, coordinating the establishment of street-lighting districts, and related activities. Work requires acting as a liaison between citizens and the department or agency concerned. Work also includes the independent preparation of annual budget and correspondence, and the coordination off various administrative procedures. An employee in this class receives supervision from an adminis-trative superior who reviews work through conferences and review of completed work.
ILLUSTRATIVE TASKS
Assists the Director in supervising the daily operations of the Citizen Service Center.
Supervises and participates in the intake and assessment of citizen problems, the identification of resources, and the referral of matters to the appropriate department or agency for action; personally responds to the more complex public inquiries.
Reviews processed complaint forms handled by assisting staff.
Coordinates with county residents and other involved parties in response to requests for establishing street-lighting districts.
Prepares annual budget with input and assistance from the Director as needed; attends budget meetings, projects figures from records maintained, and completes budget request forms for review by the Director.
Provides administrative support to the Director which includes handling purchasing and personnel matters, and assisting in various administrative tasks.
Performs related work as required.
KNOWLEDGE, ABILITIES AND SKILLS
Thorough knowledge of the organizational structure of federal, state, county and other local government.
Thorough knowledge of community resources
Thorough knowledge of office practices and procedures.
Considerable knowledge of interviewing techniques.
Ability to perform office management details with only general supervision.
Ability to supervise and coordinate the work of subordinate personnel in a manner conducive to full performance and high morale.
Ability to communicate effectively, both orally and in writing.
Ability to assemble and organize statistical, financial and administrative information.
Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Ethics and Conflict of Interest policies.
Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds regardless of race, religion, age, sex, disability or political affiliation.
DESIRABLE EXPERIENCE AND TRAINING
Graduation from high school; thorough experience in community or human services government work with varied public contact involving problem assessment and complaint resolution; or any equivalent combination of training and experience.
GENERAL INFORMATION
Bargaining Unit: Unrepresented
FLSA Status: Non-exempt
Code of
Ethics
Certification: No
Work Locations: Citizen Services
Class
Spec. Estab./Revised: E9/83 R1/91