Class Code: 05303
CONSUMER RELATIONS ANALYST III
NATURE OF WORK
This is professional administrative work in planning, organizing, and conducting investigative work regarding unfair and deceptive trade practices including regulatory and enforcement activities of County ordinance and preparation of consumer education programs.
Work involves the
responsibility for administering various programs and procedures for
investigating consumer complaints to ensure adherence to fair trade practices
and regulatory compliance and enforcement. Work is performed with considerable
latitude for the exercise of initiative and independent judgment. Work is
reviewed by an administrative superior through conferences, reports and
evaluation of results achieved.
DISTINGUISHING CHARACTERISTICS
This classification
is distinguished from a Consumer Relations Analyst II by the greater experience
required and additional administrative responsibilities that are associated
with the position.
ILLUSTRATIVE TASKS
Coordinates, plans and participates in consumer investigative activities.
Assists staff in informal resolution of business-consumer problems; supervises voluntary compliance program.
Reviews completed investigations and makes recommendations to administrative superior.
Participates in complex fraud investigations.
Assists in the development and implementation of the Division's consumer education and information program.
Reviews new local, state and federal laws and regulations for administrative application to divisional activities.
Prepares cases for legal enforcement for businesses not in compliance with County ordinances.
May supervise subordinates in conducting investigative work.
Performs
related work as required.
KNOWLEDGE, ABILITIES AND SKILLS
Considerable knowledge of current laws, literature and developments in the consumer protection field.
Considerable knowledge of sales promotion techniques and advertising practices used in the County.
Considerable knowledge of research and analytic techniques and sources of information in the consumer protection field.
Considerable knowledge of County ordinance and legal enforcement procedures, including service of process and business entity law.
Considerable knowledge of modern office methods and procedures.
Ability to assist legal counsel in preparing legal cases.
Ability to interpret and apply new local, state and federal legislation to divisional activities.
Ability
to evaluate and review reports of field investigations and enforcement
activities for use in litigation.
Ability to plan, assign, coordinate and supervise the work of a staff of
professional and clerical employees.
Ability to communicate effectively, both orally and in writing.
Ability
to serve the public and fellow employees with honesty and integrity in full
accord with the letter and spirit of
Ability to
establish and maintain effective working relationships with the general public,
co-workers, elected and appointed officials and members of diverse cultural and
linguistic backgrounds regardless of race, color, religion, age, gender, ethnicity,
disability, political affiliation, marital status or sexual orientation.
Skill
in the use of a personal computer to access and retrieve data.
REQUIRED EXPERIENCE AND TRAINING
Graduation from an
accredited four-year college or university with major course work in public or
business administration, education, journalism or related field; four (4) years
experience in consumer relations or counseling work; including two (2) years
experience in the administrative aspects of the work; or any equivalent
combination of relevant training and experience.
GENERAL INFORMATION
Bargaining Unit: Government Supervisors Association - (Professional Unit)
FLSA Status: Exempt
Code of Ethics
Certification: No
Work Locations: Consumer Affairs Division
Class Spec. Estab./Revise: E5/77 R10/04