Class Code: 6331

 

CASE MANAGER I

 

SUMMARY 

 

Under close supervision, provides general case management and/or resource referral work in an assigned human services program with a general population.

 

TASKS           Tasks may vary slightly based on area of assignment.

 

Composes or prepares correspondence, case notes, narrative and program reports, and related documents using computer-based applications.

 

Conducts assessments and determines eligibility for applicant eligibility for various services or benefits.

 

Conducts home and community visits related to client or consumer needs as required for the area of assignment.

 

Jointly develops care plans with clients and follows up to ensure that clients are complying.

 

Offers information, referral, and linkage to appropriate internal and external service and treatment providers.

 

Provides crisis prevention, intervention, and brief counseling as needed.

 

Performs related work as required.

 

KNOWLEDGE, ABILITIES AND SKILLS           May vary slightly based on area of assignment.

 

Some knowledge of best practices in order to conduct comprehensive, client-centered social work activities in accordance with best practices.

 

Some knowledge of community resources.

 

Some knowledge of State and Federal guidelines, regulations, and laws impacting human and social service programs.

 

Some knowledge of general interviewing practices and/or techniques, i.e., motivational interviewing.

 

Some knowledge of general policies, procedures, and techniques for interacting with disruptive individuals.

 

Some knowledge of public health laws, JCAHO standards, federal confidentiality laws (42CFR, 45CFR), and state regulations (65D-30).

 

Some knowledge of social work and counseling practices and techniques, including crisis intervention.

 

Some knowledge of social work case management principles, policies, and procedures.

 

Some knowledge of the requirements of regulatory and accreditation bodies as they pertain to performance and maintenance of related documentation.

 

Ability to analyze problems and identify possible solutions.

 

Ability to compose case notes, letters, memos, and related documents covering a variety of work related topics.

 

Ability to evaluate client’s functioning and life skills to identify high priority areas.

 

Ability to interview clients to obtain a variety of information.

 

Ability to learn customer service policies, procedures, and techniques for the area of assignment.

 

Ability to operate a personal computer using a variety of software or applications.

 

Ability to perform activities, maintain related documentation, and participate in team meetings in accordance with regulatory and accreditation bodies.

 

Ability to understand and conduct comprehensive, client-centered social work activities in accordance with best practices.

 

Ability to understand, follow, and explain County policies and procedures and as required by for the area of assignment.

 

Ability to utilize a variety of counseling techniques in working with clients.

 

Ability to work effectively in high stress situations.

 

Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Ethics and Conflict of Interest policies.

 

Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, gender, national origin, age, marital status, political affiliation, familial status, disability, sexual orientation, pregnancy, or gender identity and expression.

 

REQUIRED EXPERIENCE AND TRAINING

 

Graduation from  an accredited four year college or university with major course work in social work, psychology, or other field closely related to the area of assignment; six (6) months experience in social casework; or any equivalent combination of relevant training and experience.

 

NECESSARY SPECIAL REQUIREMENT

 

Depending upon area of assignment, may be required to have a valid Florida driver’s license and be able to drive and to obtain and maintain authorization to drive on County business at the time of employment.

 

GENERAL INFORMATION

 

Bargaining Unit:                                 Government Supervisors Association ( Professional Unit)

FLSA Status:                                      Non-exempt

Code of Ethics Certification:              No

Class Spec: Established:                     E 10 1976   R 06/2009

                                   

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