Class Code: 6333
CASE MANAGEMENT SUPERVISOR
NATURE
OF WORK
This is
supervisory and administrative social case management in a human service
environment. Provides supervision, staff scheduling, work assignment, and
performance review for subordinate staff.
Work involves
planning, implementing and administering programs. Ensures that case work is
performed in accordance with divisional and regulatory requirements. Exercises considerable
independent judgment and decision making in accordance with approved policies
and procedures. Supervision is provided through conferences, reports, and
review of results of divisional programs.
ILLUSTRATIVE
TASKS Tasks
may vary slightly based on area of assignment.
Oversees
program activities and operations; assigns work and monitors and evaluates
performance.
Provides case
consultation on unusual or difficult cases; approves eligibility for services
recommended; makes special recommendations to the appropriate administrative
superior for service policy waivers.
Ensures that
staff and consumer safety and well-being are maintained.
Provides
back-up case management and/or counseling in absence of assigned staff member.
Reviews case
records to evaluate the quality of work and to insure compliance with
procedures and requirements.
Assists in
the preparation of the annual budget for the section and agency, as requested and
operational goals and objectives.
Initiates and
reviews program office requests for goods and services.
Assists in
the development of divisional policies and procedures.
Provides in‑service
training for staff.
Acts as a
liaison with community organizations and providers to build integrated
networks.
Participates
on local committees to address human services issues; promotes programs and services
within the community.
Provides
regular case consultation and staffings; facilitates office staff meetings,
staff conferences and disseminates information to staff.
Assists staff
to access and develop community resources.
Composes
correspondence, narrative and technical reports, and related documentation,
using computer-based applications.
Conducts
staff meetings and trainings; attends internal and external meetings and
conferences.
Assists
Section Manager or Regional Manager with the development of policies,
procedures, and operational documents appropriate to the location and area of
assignment; provides recommendations for new programs and or program elements
and concepts and assists in designing and implementing them as approved.
Assists in monitoring
the quality of casework and makes recommendations for improvements.
May assist in
compiling statistical data and preparing analytical reports.
Performs
related work as required.
KNOWLEDGE,
ABILITIES AND SKILLS
Considerable
knowledge of the methods and principles of casework supervision and training.
Considerable
knowledge of social work principles, techniques and practices and their
application to specific casework and community problems.
Considerable
knowledge of the principles and practices of counseling and crisis
intervention.
Considerable
knowledge of behavioral and socioeconomic problems and their treatment.
Considerable
knowledge of available governmental, community and private programs and
resources.
Ability to
supervise, train and coordinate the activities of staff engaged in a wide
variety of social casework activities.
Ability to
express ideas clearly and concisely, both orally and in writing.
Ability to
serve the public and fellow employees with honesty and integrity in full accord
with the letter and spirit of Broward County's Ethics and Conflict of Interest
policies.
Ability to
establish and maintain effective working relationships with the general public,
co-workers, elected and appointed officials and members of diverse cultural and
linguistic backgrounds, regardless of race, color, religion, gender, national
origin, age, marital status, political affiliation, familial status,
disability, sexual orientation, pregnancy, or gender identity and expression.
REQUIRED
EXPERIENCE AND TRAINING
Master’s
degree from an accredited college or university with major course work in social
work psychology, gerontology, counseling, or other field closely related to the
area of assignment; four (4) years of experience in social case work and/or counseling;
including two (2) years of supervisory experience; or any equivalent
combination of relevant training and experience.
NECESSARY SPECIAL REQUIREMENT
Depending
upon area of assignment, may be required to have a valid Florida driver’s
license and be able to drive and to obtain and maintain authorization to drive
on County business.
GENERAL
INFORMATION
Bargaining Unit: Government Supervisors Association (
Professional Unit)
FLSA Status: Exempt
Code of Ethics Certification: No
Class Spec. Estab./Revised: E 10/1976 R 06/2009