Class Code: 0443

SENIOR DOCUMENT SERVICE WORKER

SUMMARY:  Under general supervision, performs a variety of activities associated with document recording in the County Records Division, with possible leadworker responsibilities.

DISTINGUISHING CHARACTERISTICS:  This classification is distinguished from a Document Service Worker by the ability to work independently with limited supervision and by the greater experience requirements. 

TASKS:

·        Scans documents into database in order to maintain computerized archive of recorded documents and facilitate data retrieval.

·        Reviews scanned documents for quality control in order to ensure that scanned information is clearly readable, complete, and in proper sequence.

·        Retrieves name and address information from computerized database in order to ensure that documents are returned to the proper person.

·        Sorts mail in order to direct it to the appropriate division/person.

·        Picks-up/delivers mail, newspapers, supplies, payroll, etc. in order to provide information, supplies and related materials to Division staff.

·        Interacts with public, County staff, or vendors in order to obtain goods/services, assist them in using Division or postal delivery services, equipment, programs, and/or facilities, collect fees, answer questions, identify their service needs or locate missing materials.

·        Processes requests for Division materials/information received by phone, fax, email, or in person in order to provide patrons with requested materials/information.

·        Performs related work as required.

KNOWLEDGE, ABILITIES AND SKILLS – REQUIRED AT TIME OF HIRE: (Applicants are expected possess the required Knowledges, Abilities, and/or Skills listed below prior to being hired for positions in this job title.)

·        Ability to sort/file materials alphabetically, chronologically, and numerically.

·        Ability to lift and carry up to 20 lbs. without assistance.

·        Ability to read and understand data/information from a variety of computer spreadsheets, printouts, or related documents.

·        Ability to perform basic mathematical calculations involving addition, subtraction, multiplication and/or division.

·        Ability to bend, stoop, twist, and reach to shelve a variety of office and/or rental equipment and materials.

·        Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, age, gender, ethnicity, disability, sexual orientation, marital status or political affiliation.

 KNOWLEDGE, ABILITIES AND SKILLS – NOT REQUIRED AT TIME OF HIRE BUT EXPECTED TO BE DEVELOPED ON THE JOB:  (The following Knowledges, Abilities, and/or Skills listed below, although considered to be necessary in order to perform the work of this job title, are not required at time of hire.)

·        Knowledge of the general operating policies and procedures of the assigned Department.

·        Knowledge of procedures for operating various office equipment, including personal computers.

·        Knowledge of established customer service policies, procedures, and techniques.

·        Knowledge of general policies, procedures, and techniques for interacting with disruptive individuals.

·        Knowledge of policies and procedures for processing incoming inter-office mail.

·        Knowledge of types and locations of various materials and services within the assigned Department or facility.

·        Ability to understand, follow, and explain a variety of Department policies and procedures.

·        Ability to identify behavior that is disruptive or not in compliance with the Patron Code of Conduct.

·        Ability to enter data into computerized collection database (catalog) or other spreadsheet/database applications.

·        Ability to read names, account numbers, amounts and related information on checks.

·        Ability to identify errors in account numbers, dates, amounts or related information.

DESIRABLE TRAINING AND EXPERIENCE:  Graduation from high school; four (4) years of data entry, maintenance, and control, or closely related work;  or any equivalent combination of training and experience.

GENERAL INFORMATION:

Bargaining Unit:           White Collar                           

FLSA Status:               Non-Exempt

Class Spec:                Established: 06/2004

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