Class Code: 01001
COLLECTION AGENT
SUMMARY: This is professional field and office work in the
collection and management of delinquent County revenue accounts.
TASKS:
·
Reviews,
investigates and collects various types of accounts owed to the County; such
as: delinquent personal property tax, license
fees, bad checks, legal assistance liens, fees for violations of County
ordinances, and other delinquent accounts owed to the County.
·
Attempts to
locate holders of delinquent accounts by correspondence, telephone or in person
concerning payments; uses various skip tracing techniques; conducts Internet
research.
·
Contacts
business owners at their place of business regarding payment of delinquent
personal property tax accounts and occupational licenses.
·
Identify
tangible personal property that needs to be seized and sold to pay taxes;
attends and assists at delinquent personal property tax auctions.
·
Exercises tact
and judgment to obtain public cooperation voluntarily rather than through legal
sanctions.
·
Prepares
statements, letters and reports of unpaid accounts for distribution to County agencies,
the court, the Board of County Commissioners, delinquent account holders,
attorneys, mortgage companies and others.
·
Maintains all
pertinent information on accounts including collection and payment activity;
establishes installment payment plans and follows-up on the plans to insure
payment.
·
Answers
inquires from debt holders, business
owners, citizens, law enforcement, attorneys, mortgage companies, and other
governmental agencies.
·
Enforces the
Occupational License Code through contacts with businesses to insure compliance
with Code requirements; performs field inspections of businesses to determine
if licenses current and displayed properly; issues notices of delinquent
license fees; collects license fees.
·
Inspects mobile
homes for violations of the decal law and issues notices of violations.
·
Performs work
within clearly defined areas of statutes, ordinances, regulations, and
procedures; work is reviewed on completion through reports and citizen
response.
·
Performs related
work as required.
KNOWLEDGE, ABILITIES AND SKILLS – REQUIRED AT TIME OF
HIRE: (Applicants are expected to
possess the required Knowledges, Abilities, and/or
Skills listed below prior to being hired for positions in this job class.)
·
Considerable
knowledge of standard collection practices, procedures and techniques including
skip tracing.
·
Considerable
knowledge of procedures for operating various office
equipment, including personal computers.
·
Ability to deal effectively
with delinquent debt holders and with other agency representatives.
·
Ability to enter
data accurately in a computer program such as a spreadsheet or database.
·
Ability to
express ideas effectively orally and in writing.
·
Ability to
review and edit data reports for accuracy.
·
Familiarity with
·
Ability to serve
the public and fellow employees with honesty and integrity in full accord with
the letter and spirit of
·
Ability to
establish and maintain effective working relationships with the general public,
co-workers, elected and appointed officials and members of diverse cultural and
linguistic backgrounds, regardless of race, color, religion, age, gender,
ethnicity, disability, sexual orientation, marital status or political
affiliation.
·
Valid Florida
Driver License is required for those employees who do field collection work.
REQUIRED EXPERIENCE AND TRAINING
·
Graduation from
high school including or supplemented by courses in business; four (4) years
experience in debt collection work and skip tracing; or any equivalent
combination of relevant training and experience.
GENERAL INFORMATION
Bargaining
Unit: White
Collar
FLSA
Status: Non-exempt
Code of
Ethics Certification: No
Work
Locations: Revenue
Collection Division
Class Spec.
Estab./Revised: E10/1976 R12/2004