Broward County Government
Talented People... Sunsational Careers

Welcome to Employee Development

	Leading the Way . . . Sharing the Vision
	Training: The Key to Performance Improvement
	Classes by Initiative

Leadingthe Way ... Sharing the Vision

Our a ward-winning Employee Development Program is truly one of the finest in the nation. I encourage all employees to take advantage of these outstanding opportunities to achieve higher levels of performance. Courses are intended to increase our knowledge, improve our skills, and enhance our leadership traits.

Please take the time to explore the options and choose the courses that will benefit you personally and professionally. Working together, learning together, we can achieve the County’s vision for the future.

Bertha Henry
Interim County Administrator

Training: The Key To Performance Improvement

There are several resources that an organization needs to achieve their business goals; employees, processes, equipment, and money. The primary resource is the employee, because all the other resources exist to extend the effectiveness of the human resource.

The purpose of training is to enable people to use these resources to the best advantage. Highly effective organizations are seen as world class leaders because their organization does a better job than their competitors in training and developing their employees.

The Board of County Commissioners recognizes the organizational value of training and continues to invest in training which focuses on performance improvement. Inside your issue of the 2004–2005 “Training for your Future,” you will find a variety of performance-based training classes to help you bridge the gap between the skills you have and the skills you will need as your job functions change and as the county’s dynamic environment continues to grow and change.

Broward County has invested in you and we encourage you to invest in yourself by using this invaluable training calendar to create or update your Personal Development Plan (PDP). Work with your supervisor as you develop your plan. Remember to link the plan to your annual performance goals, which should be aligned with your agency business goals and support the Commissioners’ Challenge Goals.

We also strongly recommend that, once you complete a training program, reinforce your learning back in the workplace. Ask your manager and/or team leader for an opportunity for you to share what you learned with others at a staff meeting. By sharing information with others, you can apply the new learning. The more often you apply the learning, the stronger the learning can become.

Get Involved In Improving Your Performance:

• Identify Classes and/or programs to continue your individual development.
• Apply for the Customer Service Professional program available on-line with our partners at the Service Institute at Barry University.
• Earn certification as a Customer Service Professional (CSP) by demonstrating achievement in seven critical service areas.
• Encourage your agency to participate in SUN II- the customer service centered process
• Enroll in our Computer Based Learning (CBL) courses.
• Send feedback to our email address EMPDEVTRAIN
• Encourage your agency to request specialized operational training to target your agencies specialized needs.

Susan DellCioppia
Employee Development Manager

Classes By Initiative -- .pdf