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Broward County Permitting, Licensing and Consumer Protection Division accepts written complaints from individual consumers regarding alleged unfair and deceptive trade practices of businesses, including contractors you have hired, which are primarily located in Broward County. The Division also handles complaints about abandoned or unsafe buildings, and community code compliance violations for property that is located in unincorporated Broward County and in municipalities under contract with the County. When filing a complaint, please explain your problem simply and concisely. Be sure to enclose copies of all documents related to the complaint, including but not limited to receipts, contract(s), pictures, proof of payment, advertisements and correspondence. Remember, send only copies! If we are unable to handle your complaint and we know of another enforcement agency which may be able to assist you, we will provide referral information to you. If you have a question about a consumer issue other than a complaint, we will provide information and share with you any available resources. If you are a consumer and you believe you have been a victim of an unfair and/or deceptive trade practice in Broward County, contact Broward County Permitting, Licensing and Consumer Protection Division at 954-765-4400, Option 8, or send an e-mail to consumer@broward.org. If you prefer, you may download a complaint form from the link below, fill it out, print and sign it, and mail it to our agency at the address at the top of the form.
Our agency accepts complaints involving contractors who have a Certificate of Competency issued by Broward County or unlicensed contractors who have accepted money to perform work on a residential or commercial building in Broward County. Complaints involving contractors who are licensed by the State of Florida should be addressed to the Florida Department of Business and Professional Regulation click here. To file a complaint against a Broward County-licensed contractor or an unlicensed contractor,
Building
Contractor and Tree Trimmer The Contractor Licensing & Enforcement (CLE) Section issues Construction Industry and Tree Trimmer licenses; it also regulates residential building contractors, remodelers, roofers, specialty contractors, and manufactured home installers and tree trimmers. Our authority is limited to initiating administrative disciplinary action against the license of a contractor who has violated a law, an ordinance and/or the Florida Building Code. The Contractor Licensing & Enforcement Section has no authority to:
The above remedies are the
exclusive jurisdiction of the courts If your complaint involves workmanship
issues:
Contractor Restitution Trust Fund To file a complaint
Mail your written complaint to: Because your signature on the complaint form must be notarized, you must submit your complaint by mail or in person. Please note that our complaint investigators cannot offer legal advice. Our agency also accepts complaints about buildings located in unincorporated Broward County or a municipality under contract with the county that are abandoned and appear to be dangerous or unsafe. If our inspector determines that a building presents a hazard, the Florida Building Code provides that the appropriate Building Official may declare that it is an Unsafe Structure. The Code also has provisions for notifying the owner of record to correct the violations or demolish the building. If that is not done by the owner within a specified time, the building may be demolished and the owner will be billed for the cost. Community Code Compliance Complaints Our agency also accepts complaints about maintenance problems of properties located in unincorporated Broward County or a municipality under contract with the county. The Broward County Zoning Code provides standards for these properties and the Division enforces those standards by addressing property maintenance issues that can negatively impact a neighborhood or community, including the following:
To file a complaint about a property located in unincorporated Broward County or a municipality under contract with the county for these services, please call 954-765-4400, Option 8. If the property is located elsewhere, please call the appropriate municipality. Broward County City Links If we are unable to handle your complaint, we will attempt to refer you to another agency which may be able to assist you. Some complaints, however, are best resolved in a court of law. Following are some of the types of complaints we do not accept:
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