Frequently
Asked Questions
I didn't get/lost
my bill. How much do I owe?
View Bill on-line using On-line
Bill Payment System. Or call customer service
at
954-831-3250.
Do you service this
property?
Call customer service at 954-831-3250, a
representative will check to see if you are in our service area. If you are
not, you will be directed to the appropriate city with a phone number.
Why is my water bill so
high?
Call customer service at 954-831-3250, a
representative will ask you to first verify the reading on your meter. For
information on reading your meter click here.
Are there any liens or
other outstanding balances on this property?
Call Customer Service at 954-831-3250, a
representative will see if there are liens or any outstanding bills against the
property. For a lien search, send in a check for $10 to 2555 West Copans Rd., Pompano Beach 33069 with the address in question on your request.
How can I check to see if
I have a leak?
Click here for information on using your meter to check
for leaks.
Where is my water meter
located and how do I read it?
Call Customer Service at 954-831-3250, a
representative will give you that information.
I can't pay my bill on
time, can I make arrangements to pay it?
Call Customer Service at 954-831-3250, a
representative will help you make arrangements.
My water is off. What do
I have to pay to get my service restored?
Call Customer Service at 954-831-3250,
a representative will tell you how much you will
need to pay to have service restored. You
can pay using an
electronic check/credit card or debit card.
Have you received
my payment?
Call customer service at 954-831-0712.
When is my bill
due?
Click here
to view your most recent bill.
My bill is way too high. I
can't get out to read my meter. Can you send someone to check it for
me?
Call Customer Service at 954-831-3250, a
representative can arrange for a representative to check for leaks and verify
the read on the meter.
Where can I go to pay my
bill?
2555 W. Copans Rd., Pompano
3701 N. State Rd. 7, Lauderdale Lakes
Or any Global Express vendor location. For a listing of payment locations click here.
Click here
to pay on-line using your credit card/debit
card.
Click here to pay using
an electronic check.
What do I need to do to
open/close my account?
You need to fill out an application and provide
us a copy of your Settlement Statement or Lease Agreement. Please contact
Customer Service @954-831- 3250 to insure that there are no outstanding liens
or encumbrances against the property.
What is the amount of my
deposit?
Call Customer Service at 954-831-3250, a
representative can give you this information.
May I speak to a
supervisor?
You may call 954-831-3252 to speak to a
Supervisor.
What is my account
number?
Go to on-line
bill payment, your account number is on
the bill. Your account number is actually the last
seven digits of your full number on the bill.
What do I do to transfer
my account to another address in your service area?
Call Customer Service at 954-831-3250, a
representative will help you.
Can I pay over
the phone?
Yes, via a customer service representative
at 954-831-3250.
Can I pay with a credit
card
Yes, but only thru the Internet. The Internet is
available at County Libraries and our Customer Service Offices. Click here for locations of our
offices.
Can I pay thru the
bank?
Yes thru electronic bank transfer if your bank
offers this service.
You can pay using an
electronic check.
After I make my payment,
when will my water be restored?
If payment is made prior to 3 P.M. service will
be restored by end of day. If paid after 3 P.M. service will be restored by the
end of the next business day.
Can I access my account
on-line?
Yes, click here
to view your bill. However you will only
be able to review your most recent billing.
Can I make a credit card
payment on-line?
Yes, click here
to make your payment.
Is my credit card payment
made on-line secured?
Yes, all
payment transactions are encrypted.
