Frequently Asked Questions

I didn't get/lost my bill. How much do I owe?
View Bill on-line using On-line Bill Payment System. Or call customer service at
954-831-3250.

Do you service this property?
Call customer service @ 954-831-3250, a representative will check to see if you are in our service area. If you are not, you will be directed to the appropriate city with a phone number.

Why is my water bill so high?
Call customer service @ 954-831-3250, a representative will ask you to first verify the reading on your meter. For information on reading your meter click here.

Are there any liens or other outstanding balances on this property?
Call Customer Service @954-831-3250, a representative will see if there are liens or any outstanding bills against the property. For a lien search, send in a check for $10 to P. O. Box 619002, Pompano Beach Fl, 33069 with the address in question on your request.

How can I check to see if I have a leak?
Click here for information on using your meter to check for leaks.

Where is my water meter located and how do I read it?
Call Customer Service@954-831-3250, a representative will give you that information.

I can't pay my bill on time, can I make arrangements to pay it?
Call Customer Service @954-831-3250, a representative will help you make arrangements.

My water is off. What do I have to pay to get my service restored?
Call Customer Service @954-831-3250, a representative will tell you how much you will need to pay to have service restored. You can pay using an electronic check/credit card or debit card.

Have you received my payment?
Call customer service at 954-831-0712.

When is my bill due?
Click here to view your most recent bill.

My bill is way too high. I can't get out to read my meter. Can you send someone to check it for me?
Call Customer Service @954-831-3250, a representative can arrange for a representative to check for leaks and verify the read on the meter.

Where can I go to pay my bill?
2555 W. Copans Rd., Pompano
3701 N. State Rd. 7, Lauderdale Lakes
Or any Global Express vendor location. For a listing of payment locations click here.
Click here to pay on-line using your credit card/debit card.
Click here to pay using an electonic check.

What do I need to do to open/close my account?
You need to fill out an application and provide us a copy of your Settlement Statement or Lease Agreement. Please contact Customer Service @954-831- 3250 to insure that there are no outstanding liens or encumbrances against the property.

What is the amount of my deposit?
Call Customer Service @954-831-3250, a representative can give you this information.

May I speak to a supervisor?
You may call 954-831-3252 to speak to a Supervisor.

What is my account number?
Go to on-line bill payment , your account number is on the bill. Your account number is actually the last seven digits of your full number on the bill.

What do I do to transfer my account to another address in your service area?
Call Customer Service @954-831-3250, a representative will help you.

Can I pay over the phone?
Yes, via a customer service representative at 954-831-3250.

Can I pay with a credit card
Yes, but only thru the Internet. The Internet is available at County Libraries and our Customer Service Offices. Click here for locations of our offices.

Can I pay thru the bank?
Yes thru electronic bank transfer if your bank offers this service.
You can pay using an electronic check.

After I make my payment, when will my water be restored?
If payment is made prior to 3 P.M. service will be restored by end of day. If paid after 3 P.M. service will be restored by the end of the next business day.

Can I access my account on-line?
Yes, click here to view your bill. However you will only be able to review your most recent billing.

Can I make a credit card payment on-line?
Yes, click here to make your payment.

Is my credit card payment made on-line secured?
Yes, all payment transactions are encrypted.