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E-911 System Performance Overview
​​​ nearly 500 million dollars invested
90 percent 911 calls answered in under 10 seconds 93 percent reduction in call transfers 38 percent reduction in total call volume

​Goals Set at Consolidation in 2014:
  • Improve service
  • Employ the best technology available to expedite emergency response
  • Establish consistent performance metrics
  • Reduce delay (eliminate) in transfer of emergency calls
  • Faster emergency response times
  • Enhance interoperability and coordination amongst responding agencies
  • Fewer errors due to standardized call handling and dispatch protocols
  • Save significant amount of taxpayers’ dollars
The numbers above reflect how the goals are being met.

Higher Standards:

Then: No Countywide Dispatch Call Processing performance standards or protocols. State minimum call answering standard.
Now: Established stakeholder approved countywide standardized protocols and practices and implemented best practice standardized protocols for Emergency Fire calls.

Then: No Countywide reporting of quantitative performance.
No Countywide reporting of qualitative performance and tracking of reported incidents. Reports kept internal by dispatch centers.
Now: Implemented stakeholder approved hightest and best standards for call answering and processing. Open and transparent Countywide performance reporting; Incident Management Tracking and Quality Improvement Program in place.