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UPDATED: May 23, 2022

Second Round of Emergency Rental Assistance is Underway

Broward County News Release

BROWARD COUNTY, FL - There is good news for Broward County renters still in need of relief from past due and unpaid rent and utilities from the lingering economic impacts of the COVID-19 pandemic. Nearly 5,000 households have already received $53 million from the first round of U.S Treasury emergency assistance funding in Broward. At a time when other city and state emergency rental assistance programs are coming to a close, Broward County has received an additional $22 million in funding to continue this important family lifeline. More…

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​OUR Florida Emergency Rental Assistance

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OUR​ Florida is currently accepting applications for rental and utility assistance and will begin processing applications in the order in which they were received beginning May 17, 2021.  

Do you qualify?  |  Apply today.​​​​​

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Emergency Rental Assistance Program (ERAP) enhan​​cements

The County is implementing a series of program enhancements to accelerate the processing of applications received by the Emergency Rental Assistance Program (ERAP) and get faster financial assistance to tenants and landlords who have suffered economic hardship due to COVID-19.

The following improvements will be made:

  • The processing of applications, previously outsourced, will be handled by Broward County's Human Services Department, Family Success Division. A "strike team" of knowledgeable and experienced staff has been assembled to lead this effort.

  • The Information Hotline, also previously outsourced, will now be handled by Broward County's Call Center and will be open Monday through Friday, from 8:30AM to 5PM. Additional call center specialists have been added to assist with questions. The new phone number is 954-831-ERAP (3727). The old phone number will remain in service with a message directing callers to the new number.

  • The online application portal, powered by Neighborly, has not changed. However, going forward, the portal will periodically open and close to facilitate the timely processing of applications received. The first closure of the portal will be at 11:59PM on Sunday, November 7, to allow County staff time to process all previously submitted applications. The portal will reopen on Sunday, November 21. Funds are still available to help residents who have experienced financial hardship directly or indirectly related to COVID-19. To check on the status of portal openings and closings, visit Rent Assistance​.

  • Even when the portal is closed to new applications, previous applicants who are already working with a case manager will be permitted to upload missing or supplemental documents to the portal as requested, to keep their application moving through the approval process.

  • The number of intake centers offering in-person assistance with applications and documentation has increased from two to four. Assistance is available at each of the County's Family Success Centers, located in Coral Springs, Hollywood/West Park, Fort Lauderdale and Pompano Beach. Appointments and facial coverings are required.

Several thousand partially completed applications are in the portal, and tenants and/or landlords must complete and submit them before 11:59PM Sunday, November 7 to be considered in this round of approvals. Unfinished applications in the system will still be available to residents when the portal reopens on November 21.

"Broward County is committed to the fast and efficient processing of this emergency assistance funding, which can help so many of our residents and landlords who have experienced financial hardship and difficulty paying rent or utilities during COVID-19," said Natalie Beasley, Assistant Director of Family Success. "These enhancements are going to help ensure these dollars get out into the community where they can help those who need it the most, including those who are experiencing homelessness or housing instability due to the pandemic."

Emergency Rental Assist​​ance

UPDATE: December 1, 2021 -Application Portal​Now Accepting Applications​

​Apply Online or Schedule In-person Appointment

Residents behind on their rent and utility balances due to a COVID-19 financial hardship are encouraged to submit an application for Emergency Rental Assistance before the end of the national eviction ban. Four customer service centers offer in-person assistance if necessary or desired – an appointment is required.

Broward County has received $53 million in federal funding for its Emergency Rental Assistance Program (ERAP), which for eligible residents provides 100 percent of past due rent and utility payments as far back as March 2020.

- APPLY NOW:  Appointment lines are open for in-person applications

Call first for an appointment:  800-204-0557
  • a live agent will review all required documentation to complete process
  • appointment will be set for specific intake location
  • Wear a mask that covers nose and mouth
  • Maintain social distance
  • Arrive at the designated time​
In-Person Application Intake Locations:
  • Northwest Family Success Center
    10077 NW 29th Street
    Coral Springs, 33065​
  • North Family Success Center
    2011 NW 3rd Avenue
    Pompano, 33060
  • South Regional Family Success Center
    4733 SW 18th Street
    Hollywood, 33023
  • Central Family Success Center
    900 NW 31st Avenue, Suite 3000
    Fort Lauderdale, 33311

​​​- Register/Apply ONLINE​

Questions/more information: 1-888-692-7203
- for non- COVID-19 related assistance, contact a Family Success Center

Rent Assistance Information​ | Frequently Asked Questions (FAQs)​