bcl_274564520.htm

THIRD QUARTER PERFORMANCE MEASUREMENT REPORT
FISCAL YEAR 2019
TABLE OF CONTENTS
	Page
Introduction ............................................................................................................................................................................................	i
Financial Statement ...............................................................................................................................................................................	ii
Chapter I - County Administration
Grants Coordination .....................................................................................................................................................................	1
Regional Emergency Services and Communications, Office of ..................................................................................................	2
Emergency Management .............................................................................................................................................................	4
E-911 Fund ..................................................................................................................................................................................	5
Economic and Small Business Development, Office of...............................................................................................................	6
Intergovernmental Affairs and Professional Standards, Office of ...............................................................................................	10
Management and Budget, Office of .............................................................................................................................................	13
Public Communications, Office of ...............................................................................................................................................	14
Print Shop ....................................................................................................................................................................................	16
Chapter II - Aviation
Administration/Executive..............................................................................................................................................................	17
Airport Development ....................................................................................................................................................................	18
Business and Properties Management ........................................................................................................................................	19
Finance.........................................................................................................................................................................................	20
Information Systems ....................................................................................................................................................................	21
Maintenance.................................................................................................................................................................................	22
North Perry Airport .......................................................................................................................................................................	23
Operations....................................................................................................................................................................................	24
Parking, Rental Car Center and Ground Transportation .............................................................................................................	25

Broward County, Florida – Fiscal Year 2019 Third Quarter Performance Measurement Report

Table of Contents

Chapter III - Libraries, Parks and Cultural
Broward Cultural Council .............................................................................................................................................................	26
Libraries .......................................................................................................................................................................................	27
Parks and Recreation...................................................................................................................................................................	30
Parks Municipal Service District...................................................................................................................................................	34
Parks and Recreation Target Range ...........................................................................................................................................	35
Parks and Recreation/Marine Law Enforcement .........................................................................................................................	36
Everglades Holiday Park..............................................................................................................................................................	37
Chapter IV - Environmental Protection and Growth Management
Environmental Planning and Community Resilience..................................................................................................................	38
Animal Care and Adoption..........................................................................................................................................................	43
Planning and Development Management ..................................................................................................................................	45
Zoning and Code Enforcement / Municipal Service District .......................................................................................................	49
Housing Finance and Community Development ........................................................................................................................	50
Environmental Engineering and Permitting ................................................................................................................................	51
Licensing, Elevator and Regulatory............................................................................................................................................	56
Environmental Planning Community Resilience.........................................................................................................................	62
Building Code Services / Special Purpose Fund........................................................................................................................	63
Environmental and Consumer Protection...................................................................................................................................	66
Chapter V - Finance and Administrative Services
Administration ...........................................................................................................................................................................	… 70
Value Adjustment Board ...........................................................................................................................................................	… 71
Accounting ................................................................................................................................................................................	… 72
Records, Taxes and Treasury......................................................................................................................................................	73
Human Resources .......................................................................................................................................................................	79
Enterprise Technology Services ..................................................................................................................................................	83
Purchasing ...................................................................................................................................................................................	87
Risk Management ........................................................................................................................................................................	89
Chapter VI - Human Services
Administration ..............................................................................................................................................................................	93
Crisis Intervention and Support....................................................................................................................................................	95

Broward County, Florida – Fiscal Year 2019 Third Quarter Performance Measurement Report

Table of Contents

Community Partnerships..............................................................................................................................................................	99
Broward Addiction Recovery .......................................................................................................................................................	103
Elderly and Veterans Services ....................................................................................................................................................	108
Family Success ...........................................................................................................................................................................	112
Chapter VII - Port Everglades
Administration/Nondepartmental..................................................................................................................................................	114
Business Administration...............................................................................................................................................................	115
Finance.........................................................................................................................................................................................	116
Operations....................................................................................................................................................................................	117
Seaport Construction and Engineering ........................................................................................................................................	118
Chapter VIII - Public Works
Public Works Administration
Construction Management.................................................................................................................................................	119
Facilities Management
Cleaning .............................................................................................................................................................................	120
Paid Parking.......................................................................................................................................................................	121
Program Administration/Management ...............................................................................................................................	122
Real Property .....................................................................................................................................................................	123
Repairs and Maintenance ..................................................................................................................................................	124
Roads and Grounds ...........................................................................................................................................................	125
Security ..............................................................................................................................................................................	126
Utilities................................................................................................................................................................................	127
Transportation
Highway Construction and Engineering Services ..............................................................................................................	128
Highway and Bridge Maintenance .....................................................................................................................................	131
Traffic Engineering Services ..............................................................................................................................................	133
Solid Waste and Recycling Services
Broward Municipal Services District Waste Collection ......................................................................................................	138
Bulk Waste and Yard Waste Program ...............................................................................................................................	139
Broward County, Florida – Fiscal Year 2019 Third Quarter Performance Measurement Report	Table of Contents

Household Hazardous Waste and Electronics Recycling Collection .................................................................................	140
Landfill Operations .............................................................................................................................................................	141
Recycling............................................................................................................................................................................	142
Water and Wastewater Services
Administration ....................................................................................................................................................................	143
Business Operations ..........................................................................................................................................................	144
Engineering ........................................................................................................................................................................	146
Information Technology......................................................................................................................................................	147
Operations..........................................................................................................................................................................	148
Water Management............................................................................................................................................................	150
Waterways Management ...................................................................................................................................................	151
Chapter IX - Transportation
Transit - Administration ......................................................................................................................................................	152
Transit - Safety and Security..............................................................................................................................................	153
Transit - Customer Relations and Communication ............................................................................................................	154
Transit - Grants Management ............................................................................................................................................	155
Transit - Maintenance ........................................................................................................................................................	156
Transit - Paratransit Transportation ...................................................................................................................................	157
Transit - Service and Capital Planning...............................................................................................................................	159
Transit - Transportation Operations ...................................................................................................................................	160
Fleet Services ...................................................................................................................................................................	161
Chapter X - Boards & Agencies
GFLCVB/Convention Center ........................................................................................................................................................	164
Greater Fort Lauderdale Convention and Visitors Bureau (CVB) ................................................................................................	166
Medical Examiner and Trauma Services, Office of ......................................................................................................................	167

Broward County, Florida – Fiscal Year 2019 Third Quarter Performance Measurement Report

Table of Contents

Quarterly Performance Measurement Report

Department: County Administration

Division: County Administration

Section: Grants Administration

Goal Statement:

To serve as a centralized resource to identify and enhance the quality of County grant applications and to provide technical assistance and training to County agencies to improve grant management effectiveness and ensure compliance with regulations.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Percent of grant proposals submitted
through Grants Administration during the	63	22	55	75
rating period that will be funded at some	63	22	55	75
rating period that will be funded at some
level
Number of grant management technical
assistance and contractual reviews	4	4	51	20
completed by Grants Administration
Percent of grantees that successfully
complete their corrective action plans after	100	100	100	90
technical assistance has been given
Percent of participants who complete
Grant Program Manager trainings that	85	N/A	85	85
demonstrate an increase in knowledge

Number of grant opportunities identified	14	N/A	65	70
and forwarded to eligible agencies	14	N/A	65	70
and forwarded to eligible agencies

Internal customer satisfaction rating	4.61	N/A	4.60	4.50

Number of grant opportunities submitted	8	9	19	20
with assistance from Grants Administration	8	9	19	20
with assistance from Grants Administration

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 1

Department: County Administration

Division: Regional Emergency Services and Communications

Section: Countywide Public Safety Applications

Goal Statement:

To foster information sharing and data interoperability by strategically designing, implementing, and maintaining cost effective mission critical public safety applications and mobile data systems that best meet the requirements of Broward County's emergency responders.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
					87% is the current percentage of County
Percent of closest unit response capability	87.00	87.00	87.00	100.00	residents who live in cities that participate in the
from a technology perspective	87.00	87.00	87.00	100.00	common computer-aided dispatch (CAD)
					system, which facilitates closest unit response.
Percent of time the PSI network is	100.00	99.90	99.96	99.99
available	100.00	99.90	99.96	99.99
available

Percent of time public safety applications	100.00	99.70	99.91	99.99
are available	100.00	99.70	99.91	99.99
are available

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 2

Department: County Administration

Division: Regional Emergency Services and Communications

Section: Countywide Radio Communications

Goal Statement:

To foster information sharing and communication interoperability by strategically designing, implementing, and maintaining cost effective mission critical public safety radio systems that best meet the requirements of Broward County's emergency responders.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Percent of radio system availablity time	100.00	100.00	99.75	99.99

Percent of radio repairs completed within 2	100.00	100.00	100.00	95.00
days	100.00	100.00	100.00	95.00
days

Percent of radio interoperability achieved	100.00	100.00	100.00	100.00
countywide	100.00	100.00	100.00	100.00
countywide

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 3

Department: County Administration

Division: Regional Emergency Services and Communications

Section: Emergency Management

Goal Statement:

To safeguard lives and property of Broward County residents and visitors by providing effective emergency management through prevention, protection, mitigation, response and recovery capabilities.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of health care facility emergency
management plans reviewed and approved	61	236	204	300
by Emergency Management staff
Number of exercises conducted or
participated in to evaluate plans and	3	7	7	20
procedures

Number of Continuity of Operations plans					Due to the restructuring of the Continuity of
that are reviewed by Emergency	2	5	10	45	Operations Plans (COOP) program, no new plans
Management staff					will be reviewed in FY19.
Number of facilities that store extremely
hazardous materials inspected and	61	60	119	119
reported to the State by Emergency	61	60	119	119
reported to the State by Emergency
Management staff

Number of Broward Emergency Response
Team Standard Operating Procedures	13	26	27	37
reviewed and approved by Emergency	13	26	27	37
reviewed and approved by Emergency
Management staff
Percentage of Broward Emergency	47	70	47	75
Response Team staff that are credentialed	47	70	47	75
Response Team staff that are credentialed

Number of countywide mitigation program
proposals maintained, reviewed and	0	71	398	300
updated by Emergency Management staff
Customer satisfaction rating	4.89	4.70	4.84	4.80

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 4

Department: County Administration

Division: E-911 Fund

Section: E-911 Fund

Goal Statement:

Excellence in the Broward County regional E-911 system by creating and maintaining an effective, efficient, reliable, and survivable system, with a reduced total cost of ownership. Focusing on providing a flexible, robust, and technologically advanced system; on utilizing best practice processes; and on fostering a collaborative environment among Public Safety Answering Points.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Percent of 911 call processing availability	100.00	99.91	100.00	99.99

Percent of 911 position recording	100.00	100.00	100.00	99.99
availability	100.00	100.00	100.00	99.99
availability

Percent of 911 CAMA trunk availability	99.64	99.26	99.50	99.99

Percent E-911 database accuracy	100.00	100.00	100.00	99.99
maintained	100.00	100.00	100.00	99.99
maintained

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 5

Department: County Administration

Division: Office of Economic and Small Business Development

Section: Economic Development

Goal Statement:

To maximize and positively impact employment and investment by creating a diversified and sustainable economy, promoting growth for entrepreneurs and existing businesses alike in Broward County and beyond.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Total number of targeted industry jobs					This measure is reported annually in the fourth
recruited through economic development	N/A	N/A	N/A	325	This measure is reported annually in the fourth
recruited through economic development	N/A	N/A	N/A	325	quarter by the Greater Fort Lauderdale Alliance.
partnership efforts
Total number of targeted area jobs					This measure is reported annually in the fourth
recruited through economic development	N/A	0	N/A	35	This measure is reported annually in the fourth
recruited through economic development	N/A	0	N/A	35	quarter by the Greater Fort Lauderdale Alliance.
partnership efforts
Number of target area jobs retained	N/A	2	N/A	50	This measure is reported annually in the fourth
Number of target area jobs retained	N/A	2	N/A	50	quarter by the Greater Fort Lauderdale Alliance.

Number of international trade related
workshops, seminars, and events	6	6	18	20
coordinated or conducted

Number of clients provided business	31	30	67	80
development assistance	31	30	67	80
development assistance

Number of firms provided international	17	13	40	40
trade assistance	17	13	40	40
trade assistance

Number of target industry jobs retained	N/A	N/A	N/A	425	This measure is reported annually in the fourth
Number of target industry jobs retained	N/A	N/A	N/A	425	quarter by the Greater Fort Lauderdale Alliance.

Number of firms assisted in obtaining	7	1	9	12
financing	7	1	9	12
financing

Amount of new capital investment made
by targeted industry or targeted area	N/A	N/A	N/A	15,000,000	This measure is reported annually in the fourth
companies relocating to or expanding in	N/A	N/A	N/A	15,000,000	quarter by the Greater Fort Lauderdale Alliance.
Broward County

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 6

Department: County Administration

Division: Office of Economic and Small Business Development

Section: Economic Development

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of recruited companies that	N/A	3	N/A	7	This measure is reported annually in the fourth
relocated to Broward County	N/A	3	N/A	7	quarter by the Greater Fort Lauderdale Alliance.

Number of business assistance seminars	8	6	10	20
and workshops coordinated or conducted	8	6	10	20
and workshops coordinated or conducted

External customer satisfaction rating	N/A	N/A	N/A	4.50	This measure is reported annually in the fourth
External customer satisfaction rating	N/A	N/A	N/A	4.50	quarter.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 7

Department: County Administration

Division: Office of Economic and Small Business Development

Section: Small Business Development

Goal Statement:

To provide access to contract opportunities, grow the local tax base and increase employment through the support, retention and expansion of small and emerging businesses, while encouraging and promoting entrepreneurship and achieving the mandate set for local and federal funding.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of certified firms participating in
County contracting as a prime contractor	418	218	1,176	435
or subcontractor
Number of targeted outreach activities	452	381	954	560
conducted	452	381	954	560
conducted

Number of participants in small business	1,312	1,600	3,295	3,200
development programs	1,312	1,600	3,295	3,200
development programs

Number of community relations and
outreach events conducted and/or	36	23	77	72
participated in

Number of small businesses/agencies	59	53	213	500
trained in a formal setting	59	53	213	500
trained in a formal setting

Number of small businesses receiving one	68	126	210	600
on one technical assistance	68	126	210	600
on one technical assistance

Number of firms connected to external	3	22	19	70
partners for additional assistance	3	22	19	70
partners for additional assistance

Percentage of certification applications	100	100	100	100
processed within 90 days	100	100	100	100
processed within 90 days

Percentage of compliance reviews
conducted within the targeted ten business	92	94	95	87
days
Number of small business compliance	692	772	2,409	2,250
activities conducted	692	772	2,409	2,250
activities conducted

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 8

Department: County Administration

Division: County Administration

Section: Intergovernmental Affairs/Boards

Goal Statement:

To enhance the quality of life for Broward County residents, businesses, and visitors through effective advocacy and coordination of the Board of County Commissioner's federal and state programs.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of meetings/updates provided to
communicate the Board's legislative and	232	252	744	600
funding initiatives to all levels of	232	252	744	600
funding initiatives to all levels of
government
Number of scheduling efforts coordinated
and completed for commissioners and	34	28	113	80
internal customers
Number of board appointments and	57	37	215	275
removals processed	57	37	215	275
removals processed

Correspondence disseminated in an	474	562	1,621	2,000
effective and accurate manner	474	562	1,621	2,000
effective and accurate manner

Legislative communication disseminated	12	10	35	30
in a timely, effective and accurate manner	12	10	35	30
in a timely, effective and accurate manner

Internal customer satisfaction rating	N/A	4.50	N/A	4.50	This measure is reported annually in the fourth
Internal customer satisfaction rating	N/A	4.50	N/A	4.50	quarter.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 10

Department: County Administration

Division: County Administration

Section: Professional Standards/Human Rights

Goal Statement:

To provide leadership and professional administration of all aspects of the County's equal opportunity programs and services, ensure compliance with federal laws and regulations related to Americans with Disabilities Act (ADA), Health Insurance Portability and Accountability Act (HIPAA), internal investigations, and Whistleblower complaints; to protect the integrity of Broward County Government services by ensuring accountability and compliance in an effort to promote equity and justice, while limiting County liability. To promote and ensure equal treatment, access and inclusion for all persons within Broward County in a manner that fosters unity, diversity, and tolerance through quality public service.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of ADA compliance area reviews	19	N/A	19	150
conducted	19	N/A	19	150
conducted

Number of complaints filed and under	64	N/A	149	185
investigation, all programs	64	N/A	149	185
investigation, all programs

Number of complaints filed and under
investigation per Professional Standards	16	N/A	72	40
employee
Number of inquiries, referrals, and	424	N/A	1,068	500
technical assistance requests, all programs	424	N/A	1,068	500
technical assistance requests, all programs

Number of inquiries, referrals, and
technical assistance requests per	106	N/A	269	75
Professional Standards employee
Number of investigations completed, all	30	N/A	56	140
programs	30	N/A	56	140
programs

Total number of dual-filed Fair Housing	24	N/A	45	55
cases closed	24	N/A	45	55
cases closed

Percent of dual-filed housing cases closed	17	N/A	34	20
within federal timeframe of 100 days	17	N/A	34	20
within federal timeframe of 100 days

Number of closed Fair Housing	12	N/A	23	20
investigations, per Human Rights employee	12	N/A	23	20
investigations, per Human Rights employee

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 11

Department: County Administration

Division: Office of Management and Budget

Section: Office of Management and Budget

Goal Statement:

To develop budget and management recommendations for the County Administrator to support Commission policies and optimize the allocation and utilization of resources.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Budget Office staff as percentage of total	N/A	N/A	N/A	0.12	This measure is reported annually in the fourth
government employment	N/A	N/A	N/A	0.12	quarter.

Budgets per analyst	N/A	N/A	N/A	16	This measure is reported annually in the fourth
Budgets per analyst	N/A	N/A	N/A	16	quarter.

Net budget dollars (millions) handled per	N/A	N/A	N/A	286	This measure is reported annually in the fourth
Management and Budget (OMB) staff	N/A	N/A	N/A	286	quarter.

Internal customer satisfaction rating	N/A	N/A	4.67	4.50	This measure is reported annually in the second
Internal customer satisfaction rating	N/A	N/A	4.67	4.50	quarter.

Internal consulting customer satisfaction	N/A	N/A	N/A	4.50	This measure is reported annually in the fourth
rating	N/A	N/A	N/A	4.50	quarter.

Number of internal consulting projects	N/A	N/A	N/A	5	This measure is reported annually in the fourth
completed	N/A	N/A	N/A	5	quarter.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 13

Department: County Administration

Division: Office of Public Communications

Section: Call Center

Goal Statement:

To provide a one-stop, multi-lingual County information and service center that provides residents, businesses and visitors easy access to information about most Broward County services, programs and activities.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of calls received	85,627	86,196	281,816	400,000

Percentage of calls answered < 24 seconds	57	58	53	60

Percent of all calls abandoned in queue	10.0	9.4	11.3	10.0

Average length per call (seconds)	212	208	218	205

Average wait time in queue (seconds)	75	157	107	100

Number of calls answered per FTE per shift	78	78	79	80

Percentage of Homeless Helpline calls	85.2	N/A	83.6	80.0
answered < 4 minutes	85.2	N/A	83.6	80.0
answered < 4 minutes

Customer satisfaction rating	N/A	N/A	N/A	4.6	This measure is reported annually in the fourth
Customer satisfaction rating	N/A	N/A	N/A	4.6	quarter.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 14

Department: County Administration

Division: Office of Public Communications

Section: Public Information

Goal Statement:

To provide information to residents, businesses, visitors and employees, to increase awareness of County programs and services and their value to the community.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Pages of artwork/web site pages produced	1,821	4,665	8,762	12,500
and revised	1,821	4,665	8,762	12,500
and revised

News releases processed	122	131	365	600

Editorial assignments	90	143	464	500

Events/programs promoted	113	133	305	325

Number of Government meetings	46	17	111	147
televised/webcast	46	17	111	147
televised/webcast

Cost of Public Information Program per	N/A	N/A	N/A	1.93	This measure is reported annually in the fourth
resident	N/A	N/A	N/A	1.93	quarter.

Internal customer satisfaction rating	N/A	N/A	N/A	4.70	This measure is reported annually in the fourth
Internal customer satisfaction rating	N/A	N/A	N/A	4.70	quarter.

Number of Internet pages viewed	21,681,295	22,683,093	64,244,258	150,000,000
(www.broward.org)	21,681,295	22,683,093	64,244,258	150,000,000
(www.broward.org)

Number of unique visitors to the web site	733,510	677,720	836,487	625,000
per month	733,510	677,720	836,487	625,000
per month

Public record request responses	1,046	1,021	3,211	3,800

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 15

Department: County Administration

Division: Office of Public Communications/Print Shop

Section: Print Shop

Goal Statement:

To provide high-quality printing and display services to meet the needs of County agencies, as well as local municipalities and other government organizations, in a timely and cost-effective manner.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of pages printed and duplicated	3,260,989	4,380,597	12,451,337	15,000,000

Cost per thousand pages copied or printed	N/A	N/A	N/A	59	This measure is reported annually in the fourth
($)	N/A	N/A	N/A	59	quarter.

Customer satisfaction rating	N/A	N/A	N/A	4.90	This measure is reported annually in the fourth
Customer satisfaction rating	N/A	N/A	N/A	4.90	quarter.

Pages printed and duplicated per FTE	N/A	N/A	N/A	2,500,000	This measure is reported annually in the fourth
Pages printed and duplicated per FTE	N/A	N/A	N/A	2,500,000	quarter.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 16

Quarterly Performance Measurement Report

Department: Aviation

Division: Aviation

Section: Administration/Executive

Goal Statement:

To provide the executive and administrative support necessary to the Divisions within the Aviation Department to ensure continued efficiencies, effectiveness, and compliance with County policies and goals.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Domestic Origin & Destination Market	N/A	N/A	N/A	55	This measure is reported annually in the fourth
Share in South Florida (%)	N/A	N/A	N/A	55	quarter.

Number of destinations served	N/A	N/A	N/A	140	This measure is reported annually in the fourth
Number of destinations served	N/A	N/A	N/A	140	quarter.

Airports Council International Airport
Service Quality Score for overall airport	3.81	3.99	4.01	4.00
satisfaction (scale 1-5)
Percentage of employees rating a	99	100	99	98
completed course as helpful in their job	99	100	99	98
completed course as helpful in their job

Percent of employees satisfied with Human	N/A	N/A	N/A	85	This measure is reported annually in the fourth
Resources' services	N/A	N/A	N/A	85	quarter.

Number of volunteers	110	N/A	110	130

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 17

Department: Aviation

Division: Aviation

Section: Airport Development

Goal Statement:

To provide planning, design and construction, environmental, and noise services for Broward County's Fort Lauderdale-Hollywood International and North Perry Airports, on time and within budget, exceeding expectations and with input from the community.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Percent of construction projects within 5%
change order allowance (Capital	100	100	100	100
Improvement Program)
Percent of contracts meeting small
business goals (Capital Improvement	80	86	80	100
Program)

Percent of construction projects within 5%
change order allowance (Airport Expansion	100	100	100	100
Program)
Percent of contracts meeting small	83	74	83	100
business goals (Airport Expansion Program)	83	74	83	100
business goals (Airport Expansion Program)

Percent of contracts meeting small	17	17	17	100
business goals (Planning)	17	17	17	100
business goals (Planning)

Airports Council International Airport
Service Quality Score for Ease of finding	4.15	4.16	4.28	4.00
your way through the Airport (scale 1-5)

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 18

Department: Aviation

Division: Aviation

Section: Business and Properties Management

Goal Statement:

To provide opportunities for property development and increase services to meet the demands of the aviation industry and the traveling public and to maximize revenues at Broward County's Fort Lauderdale-Hollywood International and North Perry Airports.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Airports Council International Airport
Service Quality Score for Food and	3.46	3.54	3.58	3.40
Beverage Concessions
Airports Council International Airport
Service Quality Score for Retail Shopping	3.76	3.46	3.69	3.30
Concessions

Concession Sales per enplaned passenger	10.83	10.59	10.78	9.63

News and gifts revenue per enplaned	0.47	0.46	0.47	0.45
passenger	0.47	0.46	0.47	0.45
passenger

Food and beverage revenue per enplaned	1.17	1.14	1.17	1.11
passenger	1.17	1.14	1.17	1.11
passenger

Total rental car revenue per enplaned	3.28	3.34	3.57	3.89
passenger	3.28	3.34	3.57	3.89
passenger

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 19

Department: Aviation

Division: Aviation

Section: Finance

Goal Statement:

To provide the accounting, budgeting, operational and capital fiscal planning functions for the Aviation Department to ensure statutory compliance and to provide financial, statistical and performance information for decision making.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Total number of airline passengers at FLL	9,363,048	9,123,754	28,091,253	33,000,000

Total operating expenses per enplaned	10.52	9.26	10.00	12.15
passenger ($)	10.52	9.26	10.00	12.15
passenger ($)

Percent of accounts receivable over 90	5	5	5	5
days past due	5	5	5	5
days past due

Cost per enplaned passenger	6.72	7.63	6.72	7.43

Non-Airline Operating Revenue as a % of	60	56	60	59
Total Operating Revenue	60	56	60	59
Total Operating Revenue

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 20

Department: Aviation

Division: Aviation

Section: Information Services

Goal Statement:

To provide timely, accurate information and rapid and reliable service response for Information Technology (IT) solutions that support and meet the business and customer service objectives of the County and the Aviation Department.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Airports Council International Airport
Service Quality Score for Internet Access	4.04	3.70	3.94	4.00
for WiFi (scale 1-5)
Number of unique passenger connections	2,477,370	1,669,089	6,147,527	6,000,000
to WiFi	2,477,370	1,669,089	6,147,527	6,000,000
to WiFi

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 21

Department: Aviation

Division: Aviation

Section: Maintenance

Goal Statement:

To maintain airport facilities and equipment and ensure a clean and safe airport environment for the traveling public.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Airports Council International Airport
Service Quality Score for Restrooms'	3.61	3.87	3.90	4.00
Cleanliness (scale 1-5)
Airports Council International Airport
Service Quality Score for Facility	4.00	4.06	4.10	4.00
Cleanliness (scale 1-5)

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 22

Department: Aviation

Division: Aviation

Section: Operations

Goal Statement:

To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of Broward County by ensuring efficient and effective operations in Airside, Landside, Terminal, Security, including law enforcement and fire rescue services.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Percent of passengers waiting 10 minutes	98	97	98	98
or less for a taxi	98	97	98	98
or less for a taxi

Percent of passengers waiting 10 minutes	70	80	78	95
or less for a Rental Car Center shuttle	70	80	78	95
or less for a Rental Car Center shuttle

FAA Part 139 Discrepancies (annual	4	0	4	0
inspections)	4	0	4	0
inspections)

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 24

Department: Aviation

Division: Aviation

Section: Parking, Rental Car Center and Ground Transportation

Goal Statement:

To provide different parking options for the traveling public and to maximize parking revenues at Broward County's Fort Lauderdale-Hollywood International Airport.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Parking revenue per enplaned passenger	2.87	2.95	2.78	3.20

Parking operating expense per number of	3.57	3.69	3.78	3.75
parking transactions	3.57	3.69	3.78	3.75
parking transactions

Parking Operating Margin	82	82	81	80

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 25

Quarterly Performance Measurement Report

Department: Libraries, Parks and Cultural

Division: Cultural

Section: Administration

Goal Statement:

To cultivate community culture, arts, recreation, and life-long learning; and to establish goals relating to providing diverse artistic, cultural, educational and historical amenities and programs that contribute to a vibrant, multi-cultural and economically-viable community.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of program participants	1,856	2,780	4,358	7,500

Number of programs/events that
demonstrate cultural, educational or	36	57	99	100
historical diversity

Number of new or renewed collaborative	3	2	9	20
business partnerships established	3	2	9	20
business partnerships established

Number of active public art projects	96	95	96	100

Cost of technical assistance per patron	5.39	3.60	6.88	8.00
served (in dollars)	5.39	3.60	6.88	8.00
served (in dollars)

Number of public art projects completed	5	N/A	20	25

Total grant funding provided	N/A	N/A	N/A	4,905,330	This measure is reported annually in the fourth
Total grant funding provided	N/A	N/A	N/A	4,905,330	quarter.

External customer satisfaction rating	4.13	4.15	4.30	4.80

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 26

Department: Libraries, Parks and Cultural

Division: Financial & Administrative Services

Section: Financial & Administrative Services

Goal Statement:

To coordinate the various financial and administrative support activities of the Division to ensure continued efficiency, productivity, and compliance with County policies and goals.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Average number of days to process	28	30	30	45
payment for goods and services received	28	30	30	45
payment for goods and services received

Number of personnel transactions (BC-	57	64	222	325
102s) processed	57	64	222	325
102s) processed

Number of purchasing card and purchase	661	718	1,842	3,000
orders processed	661	718	1,842	3,000
orders processed

Internal customer satisfaction rating	N/A	N/A	N/A	4.00	This measure is reported annually in the fourth
Internal customer satisfaction rating	N/A	N/A	N/A	4.00	quarter.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 27

Department: Libraries, Parks and Cultural

Division: Public Services

Section: Libraries Public Services

Goal Statement:

To provide direct public library service to meet the informational, educational, and recreational needs of the residents and visitors to Broward County.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of Libraries Internet page views	8,166,100	13,099,412	26,149,548	50,000,000

Number of digital downloads accessed by	647,370	613,262	1,874,585	1,700,000
patrons (eBooks and audiobooks)	647,370	613,262	1,874,585	1,700,000
patrons (eBooks and audiobooks)

Number of patrons using computers	465,416	454,704	1,379,568	2,300,000

Libraries program attendance	199,790	160,741	441,620	500,000

External customer satisfaction rating	N/A	4.32	N/A	4.30	This measure is reported annually in the fourth
External customer satisfaction rating	N/A	4.32	N/A	4.30	quarter.

Library materials circulated	2,145,557	2,116,975	6,348,918	8,000,000

Number of customers served	1,719,437	1,735,559	5,495,781	7,800,000

Number of customers with cards	1,055,929	944,475	1,055,929	1,000,000

Cumulative library materials circulated per	5,364	5,279	15,872	21,500
circulation FTE	5,364	5,279	15,872	21,500
circulation FTE

Cumulative reference questions per	1,709	1,870	5,026	8,000
professional MLS FTE	1,709	1,870	5,026	8,000
professional MLS FTE

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 28

Department: Libraries, Parks and Cultural

Division: Parks and Recreation

Section: Extension Education

Goal Statement:

To provide educational programs and access to current research data to Broward County residents, businesses and 4-H members in the areas of horticulture, leadership, family nutrition, and youth programs to improve the quality of home and community environment.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Customer satisfaction rating (4-H)	0.00	4.70	4.97	4.85

Number of 4-H educational outreach	87	178	227	235
events	87	178	227	235
events

Total number of 4-H clients served	2,031	5,271	5,070	6,000

Number of 4-H volunteer hours (FTE	0.58	0.97	3.24	3.65
equivalent)	0.58	0.97	3.24	3.65
equivalent)

Number of participants in Tree Trimmer	188	1,305	519	725
Program	188	1,305	519	725
Program

Total urban horticulture clients served	13,029	8,262	39,668	98,500

Number of urban horticulture programs	47	42	44	160	Target is based on total annual programs.

Original urban horticulture and natural	0	0	0	13	Inactivity due to staff vacancy.
resource extension publications produced	0	0	0	13	Inactivity due to staff vacancy.
resource extension publications produced

Customer satisfaction rating (urban	5.00	4.80	4.88	4.77
horticultural)	5.00	4.80	4.88	4.77
horticultural)

Total commercial horticulture clients	3,976	4,082	11,955	16,970
served	3,976	4,082	11,955	16,970
served

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 31

Department: Libraries, Parks and Cultural

Division: Parks and Recreation

Section: Extension Education

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of commercial horticulture	36	37	101	135
programs	36	37	101	135
programs

Customer satisfaction rating (commercial	4.87	4.80	4.87	4.70
horticultural)	4.87	4.80	4.87	4.70
horticultural)

Number of Master Naturalist projects	0	8	4	15
completed within the division	0	8	4	15
completed within the division

Trained and certified active Master	0	188	0	185	The FY19 data reflects "newly" trained and
Naturalists per Extension Agent	0	188	0	185	certified active master naturalists.

Master Gardener volunteer hours (FTE	4.7	6.1	15.3	13.0
equivalent)	4.7	6.1	15.3	13.0
equivalent)

Trained and certified active Master	193	15	193	225
Gardeners per Extension Agent	193	15	193	225
Gardeners per Extension Agent

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 32

Department: Libraries, Parks and Cultural

Division: Parks and Recreation

Section: Regional Parks

Goal Statement:

To provide facilities, programs, and services that meet the needs and interests of residents and visitors of all ages and abilities.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Park attendance	2,837,266	2,766,096	8,639,448	11,400,000

Percent of operational budget supported	41	39	36	39
by user fees	41	39	36	39
by user fees

Maintenance cost per acre ($)	1,111	840	3,233	3,700

Cost per acre of natural area maintained	413	1,438	739	1,975
($)	413	1,438	739	1,975
($)

Customer satisfaction rating	4.82	4.60	4.85	4.80

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 33

Department: Libraries, Parks and Cultural

Division: Broward Municipal Services District Parks

Section: Broward Municipal Services District Parks

Goal Statement:

To provide recreational facilities, programs, and services that meet the needs and interests of residents and visitors in unincorporated neighborhood communities.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Park attendance	87,019	84,955	254,345	325,000

After School Program participants	3,780	6,027	14,329	23,500

Summer Recreation Program participants	7,241	6,513	7,241	23,800

Number of recreation programs	59	80	137	170

Cost per acre managed	11,529	10,439	31,798	36,500

External customer satisfaction rating	4.80	4.70	4.86	4.50

Teen Program participants	2,170	N/A	8,110	8,000

Senior Program participants	1,363	N/A	4,626	5,000

Number of special events	16	N/A	47	45

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 34

Department: Libraries, Parks and Cultural

Division: Parks and Recreation

Section: Parks and Recreation Target Range

Goal Statement:

To operate a safe, supervised, and non-threatening target range that encompasses all aspects of the shooting sports for recreational shooters, law enforcement and military.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of users	9,565	10,500	36,460	51,500

Gross revenue collected	278,150	342,093	961,586	1,250,100

Customer satisfaction rating	4.75	4.70	4.66	4.50

Cost per user (in dollars)	34	28	34	24

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 35

Department: Libraries, Parks and Cultural

Division: Parks Enhanced Marine Law Enforcement

Section: Parks and Recreation/Marine Law Enforcement

Goal Statement:

To provide boating safety and education for residents and visitors to allow for quality water craft experiences.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of boating accidents reported	2	2	2	10

Percent of funded patrol hours used	56	59	56	75

Percent of requests processed by EMLEG	100	87	100	90
staff within ten days of receipt	100	87	100	90
staff within ten days of receipt

Number of public contacts per actual	0.85	0.75	0.85	0.75
patrol hour	0.85	0.75	0.85	0.75
patrol hour

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 36

Quarterly Performance Measurement Report

Department: Environmental Protection and Growth Management

Division: Environmental Planning and Community Resilience

Section: Beach and Marine Resources

Goal Statement:

To protect, restore, and enhance the biological productivity, abundance, and diversity of beach, coastal, and marine resources for the residents of and visitors to Broward County through coordinated efforts involving monitoring, management, regulation and outreach.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of coral reef monitoring events	14	36	64	65

Percent of mooring buoys in a safe and	98	91	93	90
operable condition	98	91	93	90
operable condition

					The increase from the prior year same quarter is
					likely a result of two factors: a high nesting year,
					which may be contributing to density
Percent of hatched sea turtle nests	10	7	10	10	dependence of the disorientations, and the
experiencing disorientation events	10	7	10	10	turtles nesting earlier than usual this season.
					More nests hatching have been documented
					this year when compared to the same quarter
					last year.

Percent of publicly accessible County
beaches that are of adequate dimensions	95	95	95	95
to provide storm protection, recreational	95	95	95	95
to provide storm protection, recreational
opportunities, and sea turtle nesting habitat

					The increase from the prior year same quarter is
					a result of the Army Corps sponsoring and
Number of miles of beach renourished	2.70	0.00	6.80	0.00	funding Segment III project construction starting
Number of miles of beach renourished	2.70	0.00	6.80	0.00	in February 2019, in order to rehabilitate
					damages to the shoreline from Hurricane Irma.
					No County funded projects occurred.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 38

Department: Environmental Protection and Growth Management

Division: Environmental Planning and Community Resilience

Section: Energy and Sustainability

Goal Statement:

To advance planning initiatives and projects that preserve economic vitality, environmental resources, and community well-being under current and future conditions through support for energy conservation efforts, sustainable practices, outreach, partnerships and implementation of the Climate Change Action Plan.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of presentations given to increase					The decrease from the prior year same quarter is
awareness of energy, climate, and	25	30	64	60	due to the end of the Junior Sustainability Grant
sustainability issues and gain community	25	30	64	60	Program that provided additional presentations
participation in sustainability initiatives					for community during the one year grant period.
Percentage of Broward County Climate
Change Action Plan priority actions	100	89	100	90
completed
Number of local and regional governments
participating in sustainability, energy
conservation, and climate initiatives	61	62	61	52
implemented by the Energy and
Sustainability program

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 39

Department: Environmental Protection and Growth Management

Division: Environmental Planning and Community Resilience

Section: Environmental Monitoring

Goal Statement:

To provide high quality analytical data to Broward County agencies for assessment and protection of the environment as part of policy, planning, management, and regulatory efforts.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
					The increase from the prior year same quarter is
					due to additional inlets added from the Florida
Number of sites sampled	1,028	685	2,722	2,895	Department of Environmental Protection (FDEP)
					Coral Reef Monitoring Project, and inlets added
					for Quarterly Canals and NPDES monitoring.
					The increase from the prior year same quarter is
					due to additional inlets received from the
Number of analyses performed by					Florida Department of Environmental Protection
Number of analyses performed by	4,265	3,081	10,747	16,200	(FDEP) Coral Reef Monitoring Project and two
Environmental Monitoring laboratory	4,265	3,081	10,747	16,200	(FDEP) Coral Reef Monitoring Project and two
Environmental Monitoring laboratory					added contractual projects, University of Miami
					added contractual projects, University of Miami
					RAD-Florida Keys and Jupiter Island
					Nourishment Permit.

					The increase in turn around time from the prior
					year same quarter is due to additional samples
Average turnaround time in days from					received for analytical testing under the FDEP
Average turnaround time in days from	16	12	17	18	Coral Reef Monitoring Project and two added
sample receipt to final report	16	12	17	18	Coral Reef Monitoring Project and two added
sample receipt to final report					contractual projects University of Miami_RAD-
					contractual projects University of Miami_RAD-
					Florida Keys and Jupiter Island Nourishment
					Permit.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 40

Department: Environmental Protection and Growth Management

Division: Environmental Planning and Community Resilience

Section: Water Resources Policy and Planning

Goal Statement:

To optimize and protect the beneficial uses of water resources for the people and ecosystems within Broward County and to provide overall coordination of countywide water management efforts through governmental collaborations, planning, technical assessments, and conservation initiatives.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
					The total number of irrigation inspections per
					quarter varies during the course of the year as a
					function of scheduling and reporting activities.
					In this current quarter, the inspectors completed
Number of NatureScape Irrigation Service	61	80	198	250	a reduced number of inspections when
Inspections	61	80	198	250	compared to the same quarter in FY18 because
					they are involved in advancing residential
					irrigation evaluations as part of the recently
					launched Pilot NIS Residential Irrigation Rebate
					Program.

Number of Water Resources workshops held	171	181	424	400
and presentations made	171	181	424	400
and presentations made

Percentage of municipalities/water control
districts participating in coordinated water	92	89	92	95
resource management efforts
Attendance at Water Matters Day	N/A	N/A	3,686	3,500	This measure is reported annually in the second
Attendance at Water Matters Day	N/A	N/A	3,686	3,500	quarter.

Cumulative number of sites certified under	4,754	4,436	4,754	4,563
NatureScape Broward Initiative	4,754	4,436	4,754	4,563
NatureScape Broward Initiative

					The average water savings this last quarter is
					above the 20% program goal. In April, the
Percentage of water demand reduction for					program executed a series of site visits in Fort
large irrigation users implementing	26	16	23	20	Lauderdale, large condominium sites, where
NatureScape Irrigation Service	26	16	23	20	considerable amounts of water savings were
recommendations					achieved due to adjustment of timers. For
					instance, in one single location, estimated water
					savings reached 95% reduction.

FY19 Quarter 3		Broward County, Florida			Performance Measurement Report - Page 41

Department: Environmental Protection and Growth Management
Division: Environmental Planning and Community Resilience
Section: Water Resources Policy and Planning

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of people trained and served per					The increase from prior year same quarter is due
Number of people trained and served per					to greater attendance at several community
year through educational programs and	7,460	4,192	22,299	18,000	to greater attendance at several community
year through educational programs and	7,460	4,192	22,299	18,000	events where staff supported NatureScape
events					Booths (+5000 in this quarter only).
					Booths (+5000 in this quarter only).
					The decrease from the prior year same quarter is
					a consequence of website redesign work
					resulting in new templates and new URLs. Many
Number of visitors to program websites	7,069	20,614	22,025	80,000	of the historic links are no longer active.
					Website activity is expected to increase as the
					new links become more prominent in search
					engine results.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 42

Department: Environmental Protection and Growth Management

Division: Animal Care and Adoption

Section: Animal Care and Adoption

Goal Statement:

To promote responsible pet ownership and community safety, reunite the lost, rescue the neglected, increase adoptions and reduce pet overpopulation through innovative programs and services.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of free or low-cost sterilizations
and community wellness services	2,023	N/A	8,746	7,100
performed
Live release rate %	81	68	85	80

Number of rabies registration licenses sold	26,201	32,609	75,458	131,000

Number of animals sterilized	1,531	1,116	4,364	5,000

Number of animals adopted	1,408	1,242	4,494	6,100

Number of animals released to rescue	424	383	995	1,600
groups	424	383	995	1,600
groups

Number of pets returned to their owners at	239	252	752	1,040
the shelter	239	252	752	1,040
the shelter

Number of animals returned to their owners	74	107	340	600
via the Free Ride Home Program	74	107	340	600
via the Free Ride Home Program

Number of visitors to the shelter	14,676	15,514	43,476	64,000

External customer satisfaction rating	4.54	4.59	4.56	4.70

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 43

Department: Environmental Protection and Growth Management

Division: Animal Care and Adoption

Section: Animal Care and Adoption

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of volunteer hours	6,883	1,726	18,071	9,000

Number of foster hours	59,200	9,600	163,728	145,000

Number of educational outreach programs	56	35	150	200

Number of animals sheltered (intake)	4,298	4,396	9,881	12,000

Average response time per call (minutes)	63	45	54	37

Compliance percentage after warning	11	29	12	30

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 44

Department: Environmental Protection and Growth Management

Division: Planning and Development Management

Section: Development and Environmental Review

Goal Statement:

To review and regulate impacts of development to promote sustainable urban growth for residents and businesses.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of construction reviews processed	1,434	1,478	3,854	4,500

Number of agenda items presented to the	36	30	86	125
County Commission	36	30	86	125
County Commission

Number of applications processed	7,133	4,843	19,369	18,500

External customer satisfaction rating	4.70	4.59	4.72	4.75

					The increase from the prior year same quarter is
Average time to review customer	872	80	162	40	a result of multiple vacancies which directly
applications (minutes)	872	80	162	40	impacted the number of staff available to review
					customer applications.
Impact/concurrency fees collected ($	8.3	8.8	22.0	20.0
millions)	8.3	8.8	22.0	20.0
millions)

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 45

Department: Environmental Protection and Growth Management

Division: Planning and Development Management

Section: Geographic Information Systems (GIS)

Goal Statement:

To provide enterprise-wide GIS services that support innovation and efficiency throughout Broward County.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of digital web-mapping	543	557	804	300
applications	543	557	804	300
applications

Number of data and analysis special	3	5	20	20
projects completed	3	5	20	20
projects completed

Number of visits to interactive GIS web	1,959,257	98,182	3,573,931	250,000
applications/maps	1,959,257	98,182	3,573,931	250,000
applications/maps

Percentage of County agencies utilizing	69	68	68	70
GIS technology	69	68	68	70
GIS technology

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 46

Department: Environmental Protection and Growth Management

Division: Planning and Development Management

Section: Planning

Goal Statement:

To provide planning services that promote a sustainable built environment for Broward County residents.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Percent of Land Use Plan amendments
reviewed for Broward County Planning	100	N/A	100	100
Council within 30 days
Number of amendments adopted to
maintain Comprehensive Plan in	0	0	16	15
compliance with state statute
Number of planning-related special	4	3	23	20
projects and assignments	4	3	23	20
projects and assignments

Number of technical reviews of documents
and studies completed for local, state, and	0	0	0	20
regional agencies
Number of demographic or economic data	29	24	100	125
requests processed	29	24	100	125
requests processed

Number of public outreach meetings and	5	7	21	20
workshops	5	7	21	20
workshops

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 47

Department: Environmental Protection and Growth Management

Division: Planning and Development Management

Section: Zoning and Code Enforcement

Goal Statement:

To promote safety and compliance through zoning regulations for a better community for Broward Municipal Services District residents.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Cases brought into compliance before	44	39	132	500
vendor abatement	44	39	132	500
vendor abatement

Number of cases initiated by compliance	451	523	1,155	1,500
staff	451	523	1,155	1,500
staff

Total cases opened	557	633	1,426	1,760

Number of non-residential certificates of	6	13	31	50
use issued	6	13	31	50
use issued

Number of residential certificates of use	219	151	686	824
issued	219	151	686	824
issued

Percent of cases brought into compliance	81.00	76.47	82.86	90.00

Percent of complaints inspected within	93.00	N/A	90.02	90.00
three days	93.00	N/A	90.02	90.00
three days

Number of land clearance inspections	130	88	276	750

Number of community standards	940	891	2,605	2,700
inspections	940	891	2,605	2,700
inspections

Number of customers served at zoning	265	317	808	800
counter	265	317	808	800
counter

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 48

Department: Environmental Protection and Growth Management

Division: Planning and Development Management

Section: Zoning and Code Enforcement

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of zoning permits reviewed	166	147	427	400

Percentage of permit applications	94	96	84	96
reviewed within seven days of intake	94	96	84	96
reviewed within seven days of intake

Number of lots cleared by vendors	2	6	2	50

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 49

Department: Environmental Protection and Growth Management

Division: Housing Finance and Community Redevelopment

Section: Housing Administration

Goal Statement:

To provide all residents of Broward County with opportunities to access safe, decent, affordable housing and public services which are the cornerstones of healthy, successful and sustainable communities.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of residents provided a grant-	331	N/A	681	1,000
funded public service	331	N/A	681	1,000
funded public service

Number of residents receiving emergency	7	N/A	7	1,045
shelter/essential services	7	N/A	7	1,045
shelter/essential services

Number of mortgage credit certificates	19	7	19	100
provided to first time home buyers	19	7	19	100
provided to first time home buyers

Number of individuals that have received	52	N/A	52	100
housing counseling assistance	52	N/A	52	100
housing counseling assistance

Number of residents that have been
provided purchase assistance for new	49	15	75	49
home ownership
Number of new affordable multi-family	94	0	101	260
units constructed	94	0	101	260
units constructed

Number of residents receiving assistance to
rehabilitate their residences during the	31	6	63	38
year

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 50

Department: Environmental Protection and Growth Management

Division: Environmental Engineering and Permitting

Section: Air Quality

Goal Statement:

To protect air, water, soil and other natural resources for the residents and visitors of Broward County by sustaining and enhancing the overall air quality in Broward County.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Percent of asbestos sites inspected	44	47	43	45

Percent of inspected facilities that are in	100	100	100	95
compliance	100	100	100	95
compliance

Number of air quality outreach and
education events coordinated or attended	23	29	71	100
by staff
Percent of days when the outdoor air	78	76	87	80
quality is good	78	76	87	80
quality is good

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 51

Department: Environmental Protection and Growth Management

Division: Environmental Engineering and Permitting

Section: Environmental Assessment and Remediation

Goal Statement:

To restore the groundwater, soil, and surface waters of Broward County and protect the health, safety, and welfare of its citizens and visitors by assessing and cleaning up environmental contamination and by ensuring that contaminated sites are used or redeveloped in a safe and beneficial manner.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of contaminated sites remediated	7	18	32	40

Number of contaminated sites not yet	724	745	724	710
granted regulatory closure	724	745	724	710
granted regulatory closure

Number of contaminated sites remediated	1,785	1,746	1,785	1,770
closed to date	1,785	1,746	1,785	1,770
closed to date

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 52

Department: Environmental Protection and Growth Management

Division: Environmental Engineering and Permitting

Section: Waste Regulation

Goal Statement:

To protect the quality of air, water, soil, and other natural resources of Broward County, as well as the health, safety, and welfare of its citizens by regulating solid waste activities and transportation activities of discarded hazardous materials, sludge and biomedical waste through licensing, inspections, and enforcement actions.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of licenses and permits issued or	47	46	145	200
renewed	47	46	145	200
renewed

Number of regulatory inspections	38	42	132	160
performed	38	42	132	160
performed

Inspections performed per FTE	13	14	45	54

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 53

Department: Environmental Protection and Growth Management

Division: Environmental Engineering and Permitting

Section: Water and Environmental Licensing

Goal Statement:

To preserve, protect and enhance water resources and natural resources in Broward County through effective implementation of regulatory programs designed to reduce stormwater/non-point source pollution, encourage effective uses of our water resources, protect property from flooding, provide effective conveyance and treatment of domestic wastewater, preserve and protect freshwater and coastal wetlands, and maintain the County urban forest.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of water licenses/permits	217	242	622	860
issued/renewed	217	242	622	860
issued/renewed

Number of regulatory water inspections	23	66	147	300
performed	23	66	147	300
performed

Number of water violations addressed via	26	97	114	400
enforcement actions	26	97	114	400
enforcement actions

Number of water licenses processed per	27	40	77	86
FTE	27	40	77	86
FTE

Internal customer satisfaction rating	N/A	N/A	N/A	4.50	This measure is reported annually in the fourth
Internal customer satisfaction rating	N/A	N/A	N/A	4.50	quarter.

Percent of inspected facilities found to be
in compliance with water permit/license	100	99	100	99
conditions
Percentage of municipal storm sewer
systems monitored found meeting surface	98	97	98	98
water quality standards
Number of aquatic/wetland	277	347	756	950
licenses/permits issued	277	347	756	950
licenses/permits issued

Number of aquatic/wetland regulatory	102	215	269	300
inspections performed	102	215	269	300
inspections performed

Number of aquatic/wetland violations	15	7	24	25
addressed via enforcement actions	15	7	24	25
addressed via enforcement actions

FY19 Quarter 3		Broward County, Florida			Performance Measurement Report - Page 54

Department: Environmental Protection and Growth Management

Division: Environmental Engineering and Permitting

Section: Water and Environmental Licensing

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of tree removal licenses	41	26	149	160
issued/renewed	41	26	149	160
issued/renewed

Tree inspections performed	282	238	826	900

Tree licenses processed per FTE	21	13	75	80

Tree inspections per employee	141	119	414	450

Percent of inspected facilities in	89	85	87	90
compliance with permit/license conditions	89	85	87	90
compliance with permit/license conditions

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 55

Department: Environmental Protection and Growth Management

Division: Licensing, Elevator and Regulatory

Section: Consumer Regulatory

Goal Statement:

To protect public health, safety and welfare by regulating businesses to ensure compliance with the Broward County Consumer Protection ordinances.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of auto repair, and auto body and	95	125	1,020	2,000
paint shop applications processed	95	125	1,020	2,000
paint shop applications processed

Number of auto repair and auto body shops	797	940	2,389	2,600
inspected	797	940	2,389	2,600
inspected

Number of inspections conducted on for-	4,709	2,790	11,460	17,000
hire vehicles	4,709	2,790	11,460	17,000
hire vehicles

Number of notices of violation issued to	413	324	939	600
auto repair/body shops	413	324	939	600
auto repair/body shops

Percent of citations upheld at hearings	97	98	97	90

Number of chauffeur applications	664	768	1,954	3,600
processed	664	768	1,954	3,600
processed

Cumulative number of walk in customers
assisted per Consumer Service	560	614	1,541	1,900
representative
Cumulative number of auto repair and auto	266	313	797	1,200
body paint shops inspected per inspector	266	313	797	1,200
body paint shops inspected per inspector

External customer satisfaction rating	3.80	2.40	3.87	4.80

Percent of identifiable auto repair and
auto body shops licensed and in full	60	51	62	70
compliance

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 56

Department: Environmental Protection and Growth Management

Division: Licensing, Elevator and Regulatory

Section: Consumer Regulatory

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of moving registrations processed	7	9	35	72

Number of auto repair/auto body	37	10	74	97
complaints	37	10	74	97
complaints

Number of unlicensed vehicles receiving	258	240	842	1,000
citations	258	240	842	1,000
citations

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 57

Department: Environmental Protection and Growth Management

Division: Licensing, Elevator and Regulatory

Section: Contractor Licensing Enforcement

Goal Statement:

To ensure safe and sound construction by verifying that tradespersons are licensed, qualified, and that complaints are handled professionally in order to protect consumers and to ensure good construction methods are implemented.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of new certificates of competency	72	64	205	300
issued	72	64	205	300
issued

Number of certificates of competency	393	378	671	2,800
renewed	393	378	671	2,800
renewed

Cumulative number of new certificates of	18	13	51	75
competency issued per support staff	18	13	51	75
competency issued per support staff

Number of certificates of competency	98	76	164	560
renewed per support staff	98	76	164	560
renewed per support staff

Number of complaints received against	26	22	41	75
licensed contractors	26	22	41	75
licensed contractors

					This performance measure is driven by
Number of complaints received against	27	41	88	250	complaints received, therefore, influenced
unlicensed contractors	27	41	88	250	primarily by customer demand which results in
					variation from year to year.

					This performance measure is driven by
Number of complaints against licensed	9	6	16	25	complaints received, therefore, influenced
contractors per investigator	9	6	16	25	primarily by customer demand which results in
					variation from year to year.
					This performance measure is driven by
Number of complaints against unlicensed	6	10	26	62	complaints received, therefore, influenced
contractors per investigator	6	10	26	62	primarily by customer demand which results in
					variation from year to year.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 58

Department: Environmental Protection and Growth Management

Division: Licensing, Elevator and Regulatory

Section: Contractor Licensing Enforcement

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
					This performance measure is driven by
Number of citations issued to	23	34	78	250	complaints received, therefore, influenced
licensed/unlicensed contractors	23	34	78	250	primarily by customer demand which results in
					variation from year to year.
Percent of renewal licenses renewed	11	11	11	85

Number of outreach activities educating	6	4	17	11
the public about contractor fraud	6	4	17	11
the public about contractor fraud

External customer satisfaction rating	4.15	4.46	4.05	4.90

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 59

Department: Environmental Protection and Growth Management

Division: Licensing, Elevator and Regulatory

Section: Elevator Inspections

Goal Statement:

To establish elevator safety and quality service for Broward County citizens through the review of plans, issuance of construction permits, performance of inspections, witnessing of annual testing and processing and issuance of Certificates of Operation.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
					This performance measure is driven by the
Number of overdue annual inspections	3,138	2,622	3,138	3,250	elevator and construction industries and varies
					from year to year.
Percent of elevators with expired	27	29	27	38
certificates	27	29	27	38
certificates

					This performance measure is driven by the
Number of plans reviewed	269	315	857	1,050	elevator and construction industries and varies
					from year to year.
Number of inspections performed	1,187	2,212	3,307	6,500

Number of new certificates of operation					This performance measure is driven by the
Number of new certificates of operation	46	66	141	210	elevator and construction industries and varies
issued	46	66	141	210	elevator and construction industries and varies
issued					from year to year.
					from year to year.
Number of renewal certificates of operation	7,551	1,212	8,546	9,500	The implementation of a new systematic
issued	7,551	1,212	8,546	9,500	process resulted in efficiencies in reporting.

Number of witnessed tests on elevators	1,270	1,207	3,537	6,500
performed	1,270	1,207	3,537	6,500
performed

External customer satisfaction rating	4.67	2.00	4.37	4.85

Plans reviewed per plan reviewer	135	158	430	350

Inspections and witnessed tests performed	307	380	773	1,625
per inspector	307	380	773	1,625
per inspector

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 60

Department: Environmental Protection and Growth Management

Division: Environmental Planning and Community Resilience

Section: Beach and Marine Resources

Goal Statement:

To provide protection for the Florida manatee through Manatee Protection Plan conservation measures consisting of regulatory and enforcement activities, outreach programs, and monitoring efforts, in conjunction with state-wide measures and community partners.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of new slips issued	23	10	274	75

Total number of slips assigned	15,487	15,225	15,487	15,000

Watercraft-related manatee mortality	0	0	6	1

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 62

Department: Environmental Protection and Growth Management

Division: Building Code Services

Section: Building Code - Unincorporated / Airport

Goal Statement:

To provide the public and agencies comprising the unincorporated areas of Broward County and the Fort Lauderdale-Hollywood International Airport with an acceptable level of life safety through enforcement of the Florida Building Code (FBC) and applicable state or national codes pertaining to construction methods, plan reviews, permit issuance, and the performance of inspections or issuance of Certificates of Occupancy.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of plans reviewed	1,096	895	2,863	4,250

Number of inspections performed	2,436	2,075	6,579	9,200

					The decrease from the prior year same quarter is
Number of plans reviewed per plans	288	474	1,151	2,500	due to the filling of staff vacancies performing
examiner	288	474	1,151	2,500	the tasks, which decreased the number of plans
					per person.
Number of inspections performed per	334	573	1,219	2,750
inspector	334	573	1,219	2,750
inspector

Number of permits issued	735	629	1,791	2,600

Number of Certificates of Occupancy	14	10	26	30
issued	14	10	26	30
issued

Percentage of Florida Building Code
permit inspections performed within 24	100	100	97	95
hours of request
Percent of plan reviews reviewed within 15	100	76	93	95
days	100	76	93	95
days

External customer satisfaction rating	N/A	N/A	N/A	4.85	No surveys were collected in the third quarter.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 63

Department: Environmental Protection and Growth Management

Division: Building Code Services

Section: Building Code - Unincorporated / Airport

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of customers provided service at	1,939	1,485	4,696	4,500
BCS Permit Counter	1,939	1,485	4,696	4,500
BCS Permit Counter

Number of customers served per counter	646	495	1,565	1,500
support staff	646	495	1,565	1,500
support staff

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 64

Department: Environmental Protection and Growth Management

Division: Building Code Services

Section: Building Code - Contract Cities

Goal Statement:

To provide the residents of municipalities under interlocal agreement with Broward County with an acceptable level of life safety through enforcement of the Florida Building Code (FBC) and applicable state or national codes pertaining to construction methods, plan reviews, and performance of inspections at affordable and competitive hourly rates for municipal client.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
External customer satisfaction rating	N/A	N/A	N/A	4.80	No surveys were collected in the third quarter.

Number of plans reviewed for contract	3,661	3,784	10,961	12,500
cities	3,661	3,784	10,961	12,500
cities

					This performance measure is driven by the
Number of inspections performed for	6,017	5,469	17,133	22,000	construction industry and cities, therefore,
contract cities	6,017	5,469	17,133	22,000	influenced primarily by customer demand which
					results in variation from year to year.
					The decrease from the prior year same quarter is
Number of plans reviewed per plans	447	603	1,533	2,750	due to the filling of staff vacancies performing
examiner	447	603	1,533	2,750	the tasks, which decreased the number of plans
					per person.

					This performance measure is driven by the
					construction industry and cities, therefore,
Number of inspections performed per					influenced primarily by customer demand which
Number of inspections performed per	625	654	1,709	2,300	results in variation from year to year.
inspector	625	654	1,709	2,300	results in variation from year to year.
inspector					Additionally, the filling of vacancies for staff
					Additionally, the filling of vacancies for staff
					performing the tasks decreased the number of
					inspections per person.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 65

Department: Environmental Protection and Growth Management

Division: Environmental and Consumer Protection

Section: Child Care Licensing and Inspections

Goal Statement:

To ensure the health, safety, welfare and education of children by inspecting child care facilities throughout Broward County, ensuring adherence to regulatory standards.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of newly-issued	9	10	34	50
licenses/registrations	9	10	34	50
licenses/registrations

Average caseload per Child Care	62	65	62	73
Licensing Specialist	62	65	62	73
Licensing Specialist

Percentage of all licensed/registered
childcare sites that are inspected in	N/A	N/A	N/A	99	This measure is reported annually in the fourth
accordance with Broward County	N/A	N/A	N/A	99	quarter.
Ordinances
Percent of new licenses issued and
registrations approved or denied within	100	100	100	100
statutory time frame
Number of renewed licenses and	215	207	582	780
registrations issued	215	207	582	780
registrations issued

External customer satisfaction rating (Child	N/A	N/A	N/A	4.50	This performance measure is reported in the
Care Licensing and Food Services)	N/A	N/A	N/A	4.50	second and fourth quarters.

Number of child care facilities and child	828	N/A	2,352	510
care homes inspected	828	N/A	2,352	510
care homes inspected

Average number of inspections per	64	N/A	64	51
inspector	64	N/A	64	51
inspector

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 66

Department: Environmental Protection and Growth Management

Division: Environmental and Consumer Protection

Section: Consumer Protection

Goal Statement:

To provide consumer protection and education to the public in order to prevent or stop unfair and deceptive trade practices.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of phone calls/public contacts	798	789	2,698	6,500

Number of written complaints received	118	97	328	400

Dollar value of refunds and services	10,568	6,668	56,079	25,000
returned to consumers	10,568	6,668	56,079	25,000
returned to consumers

Number of written complaints processed	39	32	109	150
per consumer analyst	39	32	109	150
per consumer analyst

Percent of written complaints closed within	50	40	48	50
30 days	50	40	48	50
30 days

External customer satisfaction	3.80	2.44	3.87	4.90

Volume of internet correspondence	597	218	1,801	500

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 67

Department: Environmental Protection and Growth Management

Division: Environmental and Consumer Protection

Section: Enforcement Administration

Goal Statement:

To provide high quality administrative support to the environmental regulatory divisions in the areas of enforcement preparation and issuance, Notice of Violation and Notice of Intent to File Suit case management, complaint intake management, penalty tracking and collection, and enforcement standards.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of enforcement actions processed	132	102	362	300

					With the implementation of a Complaint
					Tracking system, all complaints are
Number of complaints processed	0	128	60	450	handled/processed by the Call Center. The
Number of complaints processed	0	128	60	450	expectation is that minimal to no complaints
					will be handled by Enforcement Administration
					in future quarters.

Median days to settlement agreement or	142	154	142	160
final order	142	154	142	160
final order

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 68

Department: Environmental Protection and Growth Management

Division: Environmental and Consumer Protection

Section: Environmental Protection

Goal Statement:

To protect and restore the environment so that current and future generations enjoy an excellent place to live, work and play.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Customer satisfaction rating	5.00	5.00	4.60	4.80

Number of site visits	1,184	1,099	3,648	3,000

Number of violations noted	409	330	1,430	600

Number of enforcement actions taken	50	190	378	450

Percent of sites in compliance	57	68	56	80

Number of active licenses	5,896	5,807	5,896	5,850

Number of licenses issued	734	907	2,259	3,000

Percent of complaints, license issuances,
notices, citations, and inspections in	4	2	4	5
backlog status

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 69

Quarterly Performance Measurement Report

Department: Finance and Administrative Services

Division: Administration

Section: Administration

Goal Statement:

To efficiently administer the six divisions within the department, and to effectively invest and protect County assets.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Total interest income earned (in millions)	14.6	12.5	41.0	40.0

Spread above the Merrill Lynch 1-3 year	0.280	-0.750	-0.277	0.001
Treasury & Agency Index	0.280	-0.750	-0.277	0.001
Treasury & Agency Index

Return on investments (percent)	2.010	1.550	2.010	2.000

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 70

Department: Finance and Administrative Services

Division: Value Adjustment Board

Section: Value Adjustment Board

Goal Statement:

To manage the Administrative Review Process, on behalf of the Value Adjustment Board (VAB), for the taxpayers of Broward County in order to provide a means for taxpayers to appeal the assessments placed on their property by the Property Appraiser's Office.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of folios confirmed by the VAB	2,271	1,842	3,630	3,600

Average cost of folios confirmed by the	75	74	75	72
VAB ($)	75	74	75	72
VAB ($)

Number of petitions received electronically	0	N/A	0	14,500	Petitions are only accepted electronically
Number of petitions received electronically	0	N/A	0	14,500	during the fourth quarter.

Percentage of petitions received	0	N/A	0	82	Petitions are only accepted electronically
electronically	0	N/A	0	82	during the fourth quarter.

Percentage of petitions that went to	100	100	63	40
hearing	100	100	63	40
hearing

Number of hearings rescheduled	760	101	2,490	3,000

External customer satisfaction rating	0.00	N/A	0.00	4.80	This measure is reported annually in the fourth
External customer satisfaction rating	0.00	N/A	0.00	4.80	quarter.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 71

Department: Finance and Administrative Services

Division: Accounting

Section: Accounting

Goal Statement:

To ensure accurate financial records are maintained; provide financial information and reports to management, the State, and other interested parties; to ensure vendors and employees of the County are paid timely and all applicable statutes and policies are complied with.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Receipt of GFOA Certificate of Excellence	N/A	N/A	N/A	1	This measure is reported annually in the fourth
in financial reporting	N/A	N/A	N/A	1	quarter.

Percent of time all financial reporting	85	75	N/A	85
deadlines are met	85	75	N/A	85
deadlines are met

Average number of days to pay invoice	27	29	26	22
from invoice date	27	29	26	22
from invoice date

Number of invoices processed	30,826	33,761	92,797	113,000

Number of credit card transactions	14,616	15,896	42,906	62,000

External customer satisfaction rating	N/A	N/A	N/A	4.00	This measure is reported annually in the fourth
External customer satisfaction rating	N/A	N/A	N/A	4.00	quarter.

Number of paychecks and direct deposits	39,545	38,374	122,935	160,000
per fiscal year	39,545	38,374	122,935	160,000
per fiscal year

Cost per check/direct deposit	3.25	3.25	N/A	3.45

Average number of days to pay invoice	19	19	N/A	13
from receiver date	19	19	N/A	13
from receiver date

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 72

Department: Finance and Administrative Services

Division: Records, Taxes and Treasury

Section: Auto Tags

Goal Statement:

To responsively serve our customers through successful partnerships, providing the public with efficient methods and service relative to the registration and title processing for motor vehicles, vessels, mobile homes, and issuance of disabled parking permits. To ensure chain of ownership and payment of mandated taxes and fees per State Statute and Department of Highway Safety and Motor Vehicles rules and regulations.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Total transactions completed	584,124	587,791	1,699,782	2,541,270

Transactions per employee	10,620	10,687	32,224	46,210

Percentage of e-commerce transactions to	22.1	20.9	22.8	21.0
total transactions processed	22.1	20.9	22.8	21.0
total transactions processed

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 73

Department: Finance and Administrative Services

Division: Records, Taxes and Treasury

Section: County Records

Goal Statement:

To administer the Public Records for the citizens of Broward County for the purpose of cataloging public records and ensuring compliance with Florida law.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of boxes handled per employee	2	15	11	25
per day	2	15	11	25
per day

Number of records dispositions processed	0	9	9	28

Number of records transmittals processed	2	9	23	75

Average time spent per record disposition	0	18	8	35
(hours)	0	18	8	35
(hours)

Average time spent per record transmittal	1	4	5	8
(hours)	1	4	5	8
(hours)

Average time spent per record retrieval	20	42	34	30
(minutes)	20	42	34	30
(minutes)

Average time spent per record shelving	4	3	3	4
(minutes)	4	3	3	4
(minutes)

Number of records management
search/research requests per staff member	0.1	1.7	0.7	3.0
per day
Number of Summary Minutes produced	4	3	10	25

Total documents recorded	192,988	191,221	547,394	675,000

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 74

Department: Finance and Administrative Services

Division: Records, Taxes and Treasury

Section: County Records

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Average number of documents recorded	57	54	59	50
per FTE in the Recording section per day	57	54	59	50
per FTE in the Recording section per day

Number of Verbatim Minutes produced	23	15	54	62

Average number of days from meeting to	13	13	13	12
minutes completion	13	13	13	12
minutes completion

Number of customers served (Official	2,939	3,332	8,471	10,000
records research assistance)	2,939	3,332	8,471	10,000
records research assistance)

Number of Public Records / research
requests per staff member in this function	1.20	1.70	1.33	2.00
per day
Percentage of total documents recorded	79	75	79	72
electronically	79	75	79	72
electronically

Average number of calendar days between	1.2	1.2	1.2	1.8
receipt and recordation of documents	1.2	1.2	1.2	1.8
receipt and recordation of documents

External customer satisfaction rating	N/A	N/A	N/A	4.75	This measure is reported annually in the fourth
External customer satisfaction rating	N/A	N/A	N/A	4.75	quarter.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 75

Department: Finance and Administrative Services

Division: Records, Taxes and Treasury

Section: Operations/Treasury

Goal Statement:

To provide administration, business operations and application-specific technical support services; perform check disbursements and bank reconciliations; and execute debt service on County-bonded debt.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Cash receipts monitored (in billions)	0.93	0.74	5.51	5.40

Bank reconciliations performed per	101	105	304	432
employee	101	105	304	432
employee

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 76

Department: Finance and Administrative Services

Division: Records, Taxes and Treasury

Section: Taxes, Licenses, Enforcement and Personal Property

Goal Statement:

To collect and process current and delinquent real and personal property ad valorem and non-ad valorem assessments on behalf of taxing authorities, local business taxes, hunting and fishing license fees, other State and County license fees, and other debts owed to Broward County in accordance with State Statutes, Rules and Regulations and Broward County ordinances.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Local business tax revenues	141,560	156,214	1,136,777	4,000,000

Local business tax customers	3,377	3,555	21,514	85,000

Number of current tax bills processed in	12,578	11,646	122,176	175,000
office	12,578	11,646	122,176	175,000
office

Number of tax deeds applications brought	234	338	916	1,400
to auction	234	338	916	1,400
to auction

Overall delinquency collected for past
seven tax rolls versus delinquency stated	90	90	94	95
on April 1st of past seven tax rolls
Enforcement actions against delinquent
tangible personal property or business tax	2,612	1,326	25,418	22,000
receipts accounts
External customer satisfaction rating	4.89	5.00	4.89	4.80

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 77

Department: Finance and Administrative Services

Division: Records, Taxes and Treasury

Section: Tourist Development Tax

Goal Statement:

To administer, audit, and enforce the collection of Tourist Development Taxes pursuant to applicable laws and ordinances relating to this tax for the purpose of supporting the tourism activities of the Greater Fort Lauderdale Convention and Visitors Bureau, the Convention Center, and the debt service requirements of the County Civic Arena.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Total revenue collected (in millions)	26.7	26.2	71.7	79.8

Total number of tax transactions processed	2,617	2,636	7,995	9,800
per tax tag clerk	2,617	2,636	7,995	9,800
per tax tag clerk

Expense as a percent of collections	N/A	N/A	N/A	0.80	This measure is reported annually in the fourth
Expense as a percent of collections	N/A	N/A	N/A	0.80	quarter.

External customer satisfaction rating	N/A	N/A	N/A	4.80	This measure is reported annually in the fourth
External customer satisfaction rating	N/A	N/A	N/A	4.80	quarter.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 78

Department: Finance and Administrative Services

Division: Human Resources

Section: Human Resources/General Services

Goal Statement:

To effectively develop, manage, and improve Broward County's Human Resource programs for residents and County employees to ensure equal employment opportunity and sound human resource related business practices in an ethical, cost effective, and innovative manner.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Personnel transactions processed	937	1,142	2,679	5,000

Number of applications received	12,142	11,678	35,175	45,000
countywide	12,142	11,678	35,175	45,000
countywide

Time to Fill (Average number of days from
requisition creation in online recruitment	72	N/A	63	75
system to offer acceptance)
Time to Start (Average number of days	37	N/A	35	22
from acceptance to start date)	37	N/A	35	22
from acceptance to start date)

Total number of positions filled	270	231	666	900

First year of service turnover rate %	17	16	N/A	17

Formal position reviews	75	79	213	200

Ratio of HR FTE, per 100 Government	0.90	0.93	N/A	0.75
FTEs	0.90	0.93	N/A	0.75
FTEs

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 79

Department: Finance and Administrative Services

Division: Human Resources

Section: Human Resources/Learning and Organizational Development

Goal Statement:

Learning and Organizational Development supports performance improvement for Broward County employees through strategically aligned development opportunities resulting in enhanced efficiencies and improved productivity.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of employees receiving tuition	80	N/A	234	180
reimbursement	80	N/A	234	180
reimbursement

Number of HR-Sourced learning events	98	80	265	450
delivered	98	80	265	450
delivered

Percentage of the workforce receiving	10	13	12	17
training	10	13	12	17
training

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 80

Department: Finance and Administrative Services

Division: Human Resources - Employee Benefits

Section: Employee Assistance Program

Goal Statement:

To provide assistance to Broward County employees and their families in order to improve their quality of life both at home and on the job, and provide agencies resources to safely deliver County services.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of employee office visits	88	113	298	475

Current active cases/month	118	137	124	140

Percentage of clients that follow through	81	72	86	85
with a referral	81	72	86	85
with a referral

Percentage of cases resolved without	35	55	43	50
obtaining a referral	35	55	43	50
obtaining a referral

Number of requests for new services	89	100	297	500

Number of organizational interventions	6	11	29	25

Number of management consultations	10	15	22	55

Number of training classes	5	9	16	65

Training evaluation rating	4.77	4.67	4.81	4.50

Internal customer satisfaction rating	4.93	4.90	4.90	4.80

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 81

Department: Finance and Administrative Services

Division: Human Resources - Employee Benefits

Section: Employee Benefits Administration

Goal Statement:

To provide a comprehensive, affordable, and accessible employee benefit program for Broward County employees in order to maximize service and provide the best use of these benefits.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Employee satisfaction rating for	N/A	N/A	N/A	80	This measure is reported annually in the fourth
health/dental/vision plans	N/A	N/A	N/A	80	quarter.

New hire satisfaction rating for benefits	96	94	96	85
orientation program	96	94	96	85
orientation program

Average number of clients per program	11	12	16	30

Benefit plan assistance contacts (walk-in,
phone, mail, email, fax) per 100 benefit-	31	26	35	85
eligible employees (active, COBRA and	31	26	35	85
eligible employees (active, COBRA and
retirees)

Number of wellness programs/seminars	282	272	781	1,100
offered	282	272	781	1,100
offered

Number of unique employees participating
in a health, wellness or lifestyle program or	2	N/A	62	60
seminar per 100 benefit-eligible	2	N/A	62	60
seminar per 100 benefit-eligible
employees

Internal customer satisfaction rating	N/A	N/A	N/A	4.50	This measure is reported annually in the fourth
Internal customer satisfaction rating	N/A	N/A	N/A	4.50	quarter.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 82

Department: Finance and Administrative Services

Division: Enterprise Technology Services

Section: Application Services

Goal Statement:

To promote e-government applications by enabling easy access to Broward County data and services, and provide timely and quality service to all county agencies for maintenance and enhancement of existing information system applications.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of application code reviews	2	6	5	8

Number of application services tickets	2,282	2,028	5,408	9,600
resolved on time	2,282	2,028	5,408	9,600
resolved on time

Percent of application development tickets	13	16	14	15
past due	13	16	14	15
past due

Number of new/enhanced mobile friendly	2	5	5	8
applications delivered	2	5	5	8
applications delivered

Customer satisfaction rating	4.85	4.30	4.90	5.00

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 83

Department: Finance and Administrative Services

Division: Enterprise Technology Services

Section: Customer Program Office

Goal Statement:

To provide enterprise information technology (IT) project portfolio management; manage customer and vendor relationships; provide skilled IT project management, customer service assistance, and technology training; develop integrated IT policies; and translate IT policies into executable processes for dissemination to the IT workforce.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Percent of project timesheets that are less	75	68	77	75
than 15% late	75	68	77	75
than 15% late

Percent of projects with approved business	87	75	89	90
cases and/or Project Charters	87	75	89	90
cases and/or Project Charters

Number of critical systems monitored	18	16	44	70

Number of project reviews or audits	3	3	9	6

Number of high and medium security	102	126	241	470
vulnerabilities fixed	102	126	241	470
vulnerabilities fixed

Number of IT Security compliance	48	46	114	200
audits/scans completed	48	46	114	200
audits/scans completed

Percent of SPAM emails blocked	99	100	99	95

Number of employees who complete the	705	440	1,585	5,000
Cyber Security Awareness training	705	440	1,585	5,000
Cyber Security Awareness training

Percentage of technical training	67	19	51	40
completed online	67	19	51	40
completed online

Cost per student for in-house instructor led	63.72	7.99	54.47	45.00
IT training	63.72	7.99	54.47	45.00
IT training

FY19 Quarter 3		Broward County, Florida			Performance Measurement Report - Page 84

Department: Finance and Administrative Services

Division: Enterprise Technology Services

Section: Infrastructure Services

Goal Statement:

To provide the highest quality information technology infrastructure services for all activities and business services provided by the Board, and to provide dynamic innovative solutions in a reliable, effective, and secure manner to improve business decision-making and foster work process enhancements.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of requests received by the ETS	19,184	19,834	44,503	68,000
Service Desk	19,184	19,834	44,503	68,000
Service Desk

Percentage of Service Desk calls answered	94	94	92	99
in less than one minute	94	94	92	99
in less than one minute

Percentage of requests resolved on first	92	86	87	60
contact by ETS Service Desk personnel	92	86	87	60
contact by ETS Service Desk personnel

Average time per call of Trouble Tickets
resolved by Level 1 Service Desk support	5	6	5	6
personnel (minutes)
Percentage of Problem Priority 1 Incidents	79	74	64	100
resolved within 4 hours	79	74	64	100
resolved within 4 hours

The number of outages affecting
Inbound/Outbound Internet Connectivity	0	0	0	1
lasting more than 10 minutes

The number of network outages for County
maintained equipment affecting more than	0	0	0	5
25 personnel lasting more than 60 minutes	0	0	0	5
25 personnel lasting more than 60 minutes
between 7:00AM-6:00PM

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 86

Department: Finance and Administrative Services

Division: Purchasing

Section: Purchasing Administration

Goal Statement:

To achieve the highest standard of public procurement and foster transparency in the procurement process; maintain a unified purchasing system to procure all commodities and general, professional, and construction services; and to dispose of surplus items for all agencies under the supervision of the Board of County Commissioners.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Total central procurement activities	328	526	1,033	2,800

Total central procurement activities per	8	12	24	65
professional position	8	12	24	65
professional position

Cost per central procurement activity	3,910	2,438	3,860	1,915

Average number of days to process
construction bids within the Board's award	260	236	272	175
authority
Average number of days to process
construction bids within the Director of	189	158	222	125
Purchasing Division's award authority
Average number of days to process
commodities & general services bids within	197	217	200	150
the Board's award authority
Average number of days to process
commodities & general services bids within	116	114	119	100
the Director of Purchasing Division's award	116	114	119	100
the Director of Purchasing Division's award
authority
Average number of days to award
RLIs/RFPs within the Board's award	452	543	435	255
authority
Average number of days to award
RLIs/RFPs within Director of Purchasing	233	168	205	150
Division's award authority
FY19 Quarter 3		Broward County, Florida			Performance Measurement Report - Page 87

Department: Finance and Administrative Services

Division: Purchasing

Section: Purchasing Administration

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Average number of days to award informal
quotations and qualified vendor list (QVL)	161	101	157	75
procurements
Average number of days to award sole
source, emergency, or after-the-fact	64	61	61	60
procurement

Average number of days to award work
authorization, amendments, or change	29	34	31	25
orders
Training events delivered (internal County	9	7	12	12
events and public outreach events)	9	7	12	12
events and public outreach events)

Dollar value of goods sold as surplus	29,139	25,322	72,198	800,000
(auction or sale)	29,139	25,322	72,198	800,000
(auction or sale)

Internal customer satisfaction rating	N/A	N/A	N/A	4.25	This measure is reported annually in the fourth
Internal customer satisfaction rating	N/A	N/A	N/A	4.25	quarter.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 88

Department: Finance and Administrative Services

Division: Risk Management

Section: Risk Management Safety and Occupational Health

Goal Statement:

To provide safe and healthful workplace conditions for County employees and the public, and to ensure the fitness of County employees in the performance of their job responsibilities.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of safety activities conducted (site	50	91	79	290
visits, assessments, audits, inspections)	50	91	79	290
visits, assessments, audits, inspections)

Number of occupational health activities
conducted (site visits, assessments, audits,	56	85	198	400
inspections)
Number of training sessions provided	38	53	97	150

Average daily number of driver's license	N/A	8,000	N/A	8,100
reviews for authorized drivers	N/A	8,000	N/A	8,100
reviews for authorized drivers

Number of criminal background checks	1,206	1,333	2,568	3,800
completed	1,206	1,333	2,568	3,800
completed

Number of post employment-offer physicals	357	383	1,047	1,200
provided	357	383	1,047	1,200
provided

Number of medical surveillance tests	234	231	595	850
provided	234	231	595	850
provided

Number of Safety and Occupational
Health recommendations implemented by	13	14	35	72
County agencies

Internal customer satisfaction rating	N/A	N/A	N/A	4.80	This measure is reported annually in the fourth
Internal customer satisfaction rating	N/A	N/A	N/A	4.80	quarter.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 90

Department: Finance and Administrative Services

Division: Risk Management

Section: Risk Management Workers' Compensation

Goal Statement:

To investigate, administer, and resolve all work related injury claims in accordance with Florida Statutes, Chapter 440.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
"Best practices" adherence rating for	N/A	N/A	N/A	88	This measure is reported annually in the fourth
adjusters	N/A	N/A	N/A	88	quarter.

Percent of prescription dollars disbursed	N/A	N/A	N/A	88	This measure is reported annually in the fourth
through preferred provider	N/A	N/A	N/A	88	quarter.

Workers' compensation self-insurance costs	N/A	N/A	N/A	1,500	This measure is reported annually in the fourth
per employee (dollars)	N/A	N/A	N/A	1,500	quarter.

Number of workers' compensation claims	N/A	N/A	N/A	6.2	This measure is reported annually in the fourth
per 100 employees	N/A	N/A	N/A	6.2	quarter.

Workers' compensation claims closed as a	N/A	N/A	N/A	100	This measure is reported annually in the fourth
percentage of claims opened annually	N/A	N/A	N/A	100	quarter.

Percentage of workers' compensation
medical bills paid within 45 days from	99	100	99	99
receipt per State mandate
Percentage of workers' compensation
indemnity payments paid within seven days	97	99	96	99
of due date
New workers' compensation (WC) claims	127	135	386	480
processed and administered	127	135	386	480
processed and administered

Average number of workers' compensation	N/A	N/A	N/A	160	This measure is reported annually in the fourth
claims closed per claim adjuster annually	N/A	N/A	N/A	160	quarter.

Workers' compensation internal customer	N/A	N/A	N/A	4.80	This measure is reported annually in the fourth
satisfaction rating	N/A	N/A	N/A	4.80	quarter.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 92

Quarterly Performance Measurement Report

Department: Human Services

Division: Administration - Human Services

Section: Administration - Human Services

Goal Statement:

To effectively and efficiently provide innovative health and human service programs that assist Broward County's children, elderly and low income individuals and families achieve well-being and enhance their quality of life, as well as generate revenue, maximize resources, ensure accountability and lead the community in sharing human service expertise.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Average number of days taken to fill a
position from requisition creation date to	81	N/A	89	70
employee start date (full life cycle)
Percent of performance based outcomes	N/A	N/A	N/A	95	This measure is reported annually in the fourth
achieved in contracted programs	N/A	N/A	N/A	95	quarter.

Percent of contracted funding utilized	N/A	N/A	N/A	90	This measure is reported annually in the fourth
Percent of contracted funding utilized	N/A	N/A	N/A	90	quarter.

Percent of outcomes achieved in direct	N/A	N/A	N/A	85	This measure is reported annually in the fourth
service programs	N/A	N/A	N/A	85	quarter.

Customer satisfaction rating	N/A	N/A	N/A	4.50	This measure is reported annually in the fourth
Customer satisfaction rating	N/A	N/A	N/A	4.50	quarter.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 93

Department: Human Services

Division: Administration - Human Services

Section: Office of Evaluation and Planning

Goal Statement:

To support the Human Services Department through the development, coordination, and maintenance of a continuous quality improvement system through planning, data management, grants development and emergency management functions.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Amount of new grant funding (in millions)	N/A	N/A	N/A	10	This measure is reported annually in the fourth
awarded for internal and external providers	N/A	N/A	N/A	10	quarter.

Number of collaborative funding proposals	2	2	7	12
submitted	2	2	7	12
submitted

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 94

Department: Human Services

Division: Crisis Intervention and Support

Section: Justice Services

Goal Statement:

To provide equity and strength-based services that improve client outcomes and opportunities by managing processes and promoting systemic change to divert individuals away from the justice system.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of youth committing a
misdemeanor offense and referred to the	197	193	577	885
program (Juvenile Civil Citation)
Percentage of youth enrolled who
successfully complete the program	86	90	86	87
(Juvenile Civil Citation)

Number of youth enrolled who successfully
complete the program (Juvenile Civil	169	180	376	640
Citation)
Percentage of youth enrolled who
successfully complete the program and	99	99	99	90
who do not re-offend within 1 year	99	99	99	90
who do not re-offend within 1 year
(Juvenile Civil Citation)

Number of youth enrolled who successfully
complete the program and who do not re-	176	190	539	630
offend within 1 year (Juvenile Civil	176	190	539	630
offend within 1 year (Juvenile Civil
Citation)
Percentage of youth issued a civil citation
and who are eligible for the program	98	97	98	80
(Juvenile Civil Citation)
Number of youth enrolled to the program
who would otherwise be detained (Juvenile	15	19	35	85
Predisposition Services)
Percentage of youth enrolled who
successfully complete the program	85	91	90	85
(Juvenile Predisposition Services)

Average number of days enrolled youth
spent in secure detention (Juvenile	6	3	5	5
Predisposition Services)
FY19 Quarter 3		Broward County, Florida			Performance Measurement Report - Page 96

Department: Human Services

Division: Crisis Intervention and Support

Section: Justice Services

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of adults committing a
misdemeanor offense that are referred to	3	N/A	5	240
the program (Adult Civil Citation)
Percent of adults enrolled who successfully	100	N/A	100	70
complete the program (Adult Civil Citation)	100	N/A	100	70
complete the program (Adult Civil Citation)

Number of enrolled adults who successfully	1	N/A	2	168
complete the program (Adult Civil Citation)	1	N/A	2	168
complete the program (Adult Civil Citation)

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 97

Department: Human Services

Division: Crisis Intervention and Support

Section: Nancy J. Cotterman Center

Goal Statement:

To reduce further trauma to victims of assault/abuse and their families through specialized forensic medical examination and assessment, crisis intervention, and forensically sensitive therapy to ameliorate functional impairment, and to conduct outreach to non-reporting victims through community awareness activities.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Episodes of victims services provided to	5,817	6,362	16,495	22,000
consumers	5,817	6,362	16,495	22,000
consumers

Number of crisis intervention units of	4,739	6,171	14,230	24,000
service provided	4,739	6,171	14,230	24,000
service provided

Percentage of medical examination
reports sent to Child Protective	98	97	98	90
investigators within 10 days after the	98	97	98	90
investigators within 10 days after the
examination
External customer satisfaction rating	4.79	4.88	4.84	4.50

Percentage of clients successfully	98	100	97	95
completing treatment	98	100	97	95
completing treatment

Average number of crisis intervention units
of service provided per Crisis Intervention	179	222	536	2,000
Counselor (CIC)
Percentage of clients achieving clinically
significant improvement based on	80	82	71	85
evidenced-based assessment tools

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 98

Department: Human Services

Division: Community Partnerships

Section: Administration - Community Partnerships

Goal Statement:

To work collaboratively with community partners including funders, non-profit and for profit providers, faith-based organizations, governmental entities, advocates and consumers in assuring that community-based human services are cost effective, coordinated and performance-based in meeting the needs of the residents of Broward County.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Average number of contracts administered	10	10	9	13
and monitored per contract manager	10	10	9	13
and monitored per contract manager

Percentage of performance based					This measure is reported annually in the fourth
outcomes achieved in contracted	N/A	N/A	N/A	95	This measure is reported annually in the fourth
outcomes achieved in contracted	N/A	N/A	N/A	95	quarter.
programs
External customer satisfaction rating	N/A	N/A	N/A	4.40	This measure is reported annually in the fourth
External customer satisfaction rating	N/A	N/A	N/A	4.40	quarter.

Funding leveraged by County funds ($	N/A	N/A	N/A	11.0	This measure is reported annually in the fourth
millions)	N/A	N/A	N/A	11.0	quarter.

Number of clients served through County	N/A	N/A	N/A	94,000	This measure is reported annually in the fourth
contracts	N/A	N/A	N/A	94,000	quarter.

Average number of calendar days to
process contracted services invoices and	14.6	11.6	11.8	12.0
send to Accounting

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 99

Department: Human Services

Division: Community Partnerships

Section: Children's Services

Goal Statement:

To improve the quality of life and empower Broward's families with children by effectively and efficiently developing and supporting systems of care in collaboration with other community stakeholders.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Percentage improvement in social and	94	95	93	90
emotional functioning	94	95	93	90
emotional functioning

Percentage reduction/elimination of use of	88	89	86	85
drugs and alcohol	88	89	86	85
drugs and alcohol

External customer satisfaction rating	N/A	N/A	N/A	4.40	This measure is reported in the second and
External customer satisfaction rating	N/A	N/A	N/A	4.40	fourth quarter.

Percent of clients who remain in the
community post discharge and are not
hospitalized or placed in a residential	95	96	94	90
treatment or Department of Juvenile
Justice facility

Percentage of client’s families that	100	100	100	85
experience decreased family stress	100	100	100	85
experience decreased family stress

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 100

Department: Human Services

Division: Community Partnerships

Section: Health Care Services

Goal Statement:

To provide effective administration and management of contracted health care services in Broward County for indigent residents in need of health care, mental health, and HIV/AIDS services ensuring quality services, promoting integration and following best practices.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Percent of eligible children receiving					The service provider has not submitted data for
Percent of eligible children receiving	N/A	100	N/A	97	this quarter. Data will be updated in fourth
appropriate immunizations	N/A	100	N/A	97	this quarter. Data will be updated in fourth
appropriate immunizations					quarter.
					quarter.
Percent of patients reporting satisfaction					Only one of the two service providers has
Percent of patients reporting satisfaction	89	96	86	95	submitted data for this quarter. Second provider
with primary care services	89	96	86	95	submitted data for this quarter. Second provider
with primary care services					data will be updated in fourth quarter.
					data will be updated in fourth quarter.

Percent of clinic patients seen and					Only one of the two service providers has
discharged within the time outlined in the	100	93	100	85	submitted data for this quarter. Second provider
contractual agreement					data will be updated in fourth quarter.
Number of medical encounters provided to					Only one of the two service providers has
Number of medical encounters provided to	27,675	49,024	54,089	199,850	submitted data for this quarter. Second provider
patients for primary care	27,675	49,024	54,089	199,850	submitted data for this quarter. Second provider
patients for primary care					data will be updated in fourth quarter.
					data will be updated in fourth quarter.

Percent of clients that effectively
stabilize/improve their condition (not re-	93	97	94	95
admitted within 90 days)

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 101

Department: Human Services

Division: Community Partnerships - Homeless Services Fund

Section: Homeless Services

Goal Statement:

To help build and maintain an optimal "continuum of care" of homeless services, promote solutions to homelessness, coordinate funding for key services, and assist homeless persons to move to self-sufficiency and permanent housing.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Percentage of unsheltered homeless	48	37	48	31

Percentage of Homeless Assistance Center	N/A	90	N/A	95	Agency is unable to report due to data migration
Dorms utilized: for Families	N/A	90	N/A	95	issues during the third quarter.

Percentage of Homeless Assistance Center	N/A	99	N/A	95	Agency is unable to report due to data migration
Beds utilized: for Individuals	N/A	99	N/A	95	issues during the third quarter.

Percentage of clients that move from	N/A	33	N/A	25	Agency is unable to report due to data migration
emergency shelters to permanent housing	N/A	33	N/A	25	issues during the third quarter.

Percentage of Clients that move from	52	42	55	80
Transitional to Permanent Housing	52	42	55	80
Transitional to Permanent Housing

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 102

Department: Human Services

Division: Broward Addiction Recovery

Section: Admissions

Goal Statement:

To serve as the interface between Broward Addiction Recovery Center (BARC) and the residents of Broward County who present for an evaluation of their substance use treatment and referral needs, and to coordinate and reduce wait times for transitions between Levels of Care within the agency.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of assessments conducted at	1,041	540	2,866	3,000
Admissions	1,041	540	2,866	3,000
Admissions

Percent of consumers who are assessed at
Admissions and are referred to and enroll	71	85	78	60
in treatment services within the agency
Percent of consumers who are assessed at
Admissions who are involved in the	51	75	49	70
Criminal Justice System
Percent of Criminal Justice System
consumers who are assessed at Admissions	64	44	72	70
and are referred to and enroll in treatment	64	44	72	70
and are referred to and enroll in treatment
services within the agency

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 103

Department: Human Services

Division: Broward Addiction Recovery

Section: Broward Addiction Recovery Administration

Goal Statement:

To continuously improve the agency by using best practice quality assurance and performance improvement management strategies that result in cost effective treatment for Broward Addiction Recovery Center (BARC) clients, high satisfaction rates in clients, low client relapse rates, superior execution of contractual obligations, optimal relationships with community partners and stakeholders and the highest possible revenue collection rate for all services provided.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Total number of consumers screened	N/A	N/A	N/A	3,000	This measure is reported annually in the fourth
Total number of consumers screened	N/A	N/A	N/A	3,000	quarter.

Number of consumers who enrolled in
Residential or any Outpatient Treatment	N/A	N/A	N/A	1,500	This measure is reported annually in the fourth
program within the agency upon referral	N/A	N/A	N/A	1,500	quarter.
from Admissions or Detox

Percent of consumers who are referred by
Admissions or Detox and enroll in	N/A	N/A	N/A	75	This measure is reported annually in the fourth
Residential or any Outpatient Treatment	N/A	N/A	N/A	75	quarter.
program within the agency
Percent of successful completions from	N/A	N/A	N/A	65	This measure is reported annually in the fourth
any treatment Level of Care	N/A	N/A	N/A	65	quarter.

External customer satisfaction rating	N/A	N/A	N/A	4.50	This measure is reported annually in the fourth
External customer satisfaction rating	N/A	N/A	N/A	4.50	quarter.

Percent of all contract funding utilized	N/A	N/A	N/A	100	This measure is reported annually in the fourth
Percent of all contract funding utilized	N/A	N/A	N/A	100	quarter.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 104

Department: Human Services

Division: Broward Addiction Recovery

Section: Detoxification Services

Goal Statement:

To serve as the interface between Broward Addiction Recovery Center (BARC) and the residents of Broward County who present for an evaluation of their detoxification needs, and to provide for those who need safe and medically managed detoxification services, while evaluating patients' treatment and referral needs for substance use treatment and/or community services.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of enrollments in the	682	476	2,200	2,210
Detoxification program	682	476	2,200	2,210
Detoxification program

Percent of Detoxification beds utilized	96	88	90	90

Percent of consumers who successfully	65	71	70	75
complete Detoxification	65	71	70	75
complete Detoxification

Percent of consumers who complete
Detoxification and who are referred and	74	62	74	75
enroll in treatment within the agency

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 105

Department: Human Services

Division: Broward Addiction Recovery

Section: Outpatient Services

Goal Statement:

To provide best practice substance use treatment to clients with addiction and co-occurring disorders whose recovery efforts allow for treatment in an uncontrolled environment to reduce or eliminate client relapse rates.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of enrollments in any level of	300	362	907	1,300
Outpatient Treatment Services	300	362	907	1,300
Outpatient Treatment Services

Percent of consumers who successfully
complete the Outpatient Level of Care	60	50	57	50
within Outpatient Treatment Services
Percent of consumers who successfully
complete the Intensive Outpatient Level of	38	43	46	50
Care within Outpatient Treatment Services

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 106

Department: Human Services

Division: Broward Addiction Recovery

Section: Residential Services

Goal Statement:

To provide best practice substance use treatment to clients with addiction and co-occurring disorders whose recovery efforts require treatment in a controlled environment to reduce or eliminate client relapse rates, and include the goal of minimizing teratogen exposure to pregnant women's unborn children until birth.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of enrollments in Residential	193	191	626	600
Treatment Services	193	191	626	600
Treatment Services

Percent of Residential beds utilized	97	90	95	90

Percent of consumers who successfully	66	62	59	65
complete Residential Treatment	66	62	59	65
complete Residential Treatment

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 107

Department: Human Services

Division: Elderly and Veterans Services

Section: Elderly and Veterans Administration

Goal Statement:

To continually expand and enhance the Elderly and Veterans Services Division's (EVSD) capacity to provide effectively managed and specialized social

services to Broward County seniors, their caregivers and families, as well as similar services for Veterans, their dependents and dependent survivors that result in the attainment and/or maintenance of self-sufficiency.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Percentage of case manager time	85	85	79	70
engaged in direct service provision	85	85	79	70
engaged in direct service provision

Percent of grant performance based	95.0	91.0	99.0	80.0
outcomes achieved	95.0	91.0	99.0	80.0
outcomes achieved

Dollar value of co-payments received	81,597	80,024	256,968	250,000

Total amount of in-service training hours	920	622	1,563	1,800
provided to staff	920	622	1,563	1,800
provided to staff

Number of community outreach events	21	13	53	60

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 109

Department: Human Services

Division: Elderly and Veterans Services

Section: Elderly Programs

Goal Statement:

To provide case management and community support services that assist frail, functionally impaired elders in maintaining their independence in the community and prevent or delay their institutionalization.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Percentage of consumers receiving
community care services who maintain a	100	100	100	98
successful recovery and/or remain in the	100	100	100	98
successful recovery and/or remain in the
least restrictive environment
Number of customer relation unit calls for	13,121	14,067	37,797	50,000
service	13,121	14,067	37,797	50,000
service

External customer satisfaction rating	4.39	4.05	4.33	4.50

Number of consumers served	242	216	545	568

Average monthly service plan cost per	267	261	240	250
consumer served	267	261	240	250
consumer served

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 110

Department: Human Services

Division: Elderly and Veterans Services

Section: Veterans Services

Goal Statement:

To provide specialized social services targeted to veterans, their dependents and dependent survivors which result in the attainment and/or maintenance of self-sufficiency.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Total number of claims and appeals filed
for veterans, dependents, and dependent	579	510	1,475	1,500
survivors
Percentage of claims or appeals filed
within one office contact with veterans or	100	100	100	95
dependent

External consumer satisfaction rating	4.91	5.00	4.90	4.50

Dollar value of approved claims filed with
the assistance of the Veterans Services	2,785,260	2,350,015	7,797,538	11,600,000
Section

Percentage of consumers who augment
their income through participation in	28	27	31	40
benefit acquisition programs

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 111

Department: Human Services

Division: Family Success Administration

Section: Family Success Administration

Goal Statement:

To provide administrative oversight and coordination of comprehensive human services offered by the Division and its community-based partners at one-stop service locations throughout Broward County.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Percentage of Commission Requests
responded to by the Division within ten	100.00	100.00	98.00	100.00
business days of being assigned to the	100.00	100.00	98.00	100.00
business days of being assigned to the
Division
Percentage utilization of grant funding	N/A	N/A	N/A	92	This measure is reported annually in the fourth
Percentage utilization of grant funding	N/A	N/A	N/A	92	quarter.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 112

Department: Human Services

Division: Family Success Administration

Section: Family Success Centers

Goal Statement:

To provide one-stop entry to comprehensive human services in partnership with community-based providers in Broward County, assisting individuals and families to achieve and maintain health, safety and economic stability.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of customers receiving case	170	91	649	1,200
management services	170	91	649	1,200
management services

Average percent of caseworker time that is	84	52	84	70
used to provide direct service	84	52	84	70
used to provide direct service

External customer satisfaction rating	4.90	4.90	4.90	4.80

Percentage of individuals who received
emergency assistance payments who	99	95	97	88
maintained permanent housing for three	99	95	97	88
maintained permanent housing for three
(3) months

Percent of all Family Success individuals
with a case plan successfully meeting	98	95	98	90
100% of their case plan goals at time of	98	95	98	90
100% of their case plan goals at time of
discharge
Percent of clients placed in transitional or
permanent housing models who maintain	89	81	90	80
housing for six months (Includes Housing	89	81	90	80
housing for six months (Includes Housing
First clients)

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 113

Quarterly Performance Measurement Report

Department: Port Everglades

Division: Port Everglades Administration

Section: Administration

Goal Statement:

To coordinate the various administrative and financial activities of the divisions within the Port Everglades Department to ensure compliance with County policies and goals, and to develop marketing and promotional strategies that create and promote commerce and industry and create employment within Broward County.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Meet or exceed the current target of	762,354	739,517	3,380,620	3,623,920
passenger count	762,354	739,517	3,380,620	3,623,920
passenger count

Meet or exceed the current target of	257,882	279,688	803,775	1,080,000
twenty-foot equivalent units added	257,882	279,688	803,775	1,080,000
twenty-foot equivalent units added

Customer satisfaction measured among					A customer survey was not conducted in the
tenants and port users via customer service	N/A	N/A	N/A	4.25	A customer survey was not conducted in the
tenants and port users via customer service	N/A	N/A	N/A	4.25	third quarter of FY19.
survey

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 114

Department: Port Everglades

Division: Port Everglades Administration

Section: Business Administration

Goal Statement:

To provide Port-wide general administrative support and services including agenda coordination and communication support; to provide property management, leasing, and administration of Port real estate, and management of the contract for parking facility operation; to promote the benefits of, and to operate/expand, Foreign-Trade Zone No. 25; to provide regulation of certain business activities through management of the franchise and business permit program; to administer various contracts; to provide liaison for risk management functions at the Port; to provide human resources support to all employees and management of the seaport; and to provide guidance and support of purchasing activities for the Enterprise Fund.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Average time to process a purchase order	60	80	N/A	100
up to $250K (days)	60	80	N/A	100
up to $250K (days)

Percentage of developed leasable land	93	95	93	94
occupied	93	95	93	94
occupied

Percentage of leasable office space	94	93	94	93
occupied	94	93	94	93
occupied

Percent of leasable warehouse space	91	91	91	87
occupied	91	91	91	87
occupied

Percent of rental revenue goal reached	119	94	N/A	99

Rental revenue generated from leases	4.6	3.7	N/A	15.5
(millions)	4.6	3.7	N/A	15.5
(millions)

Average time to process a completed
franchise application (completed	62.0	48.2	N/A	77.5
application to public hearing in days)

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 115

Department: Port Everglades

Division: Port Everglades Administration

Section: Finance

Goal Statement:

To provide accounting functions, fiscal planning, budgeting, and information technology services for the Port Everglades Department to ensure statutory compliance and to provide information for decision making.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of invoices generated	3,947	4,036	N/A	15,500

Number of days needed to process a	26	23	N/A	26
receiver	26	23	N/A	26
receiver

Percentage of checks received and	99.82	99.50	N/A	99.00
deposited within one day of receipt	99.82	99.50	N/A	99.00
deposited within one day of receipt

Percentage of accounts receivable	96.52	97.57	96.52	98.00
classified as current	96.52	97.57	96.52	98.00
classified as current

Cost per invoice including collection ($)	42.4	40.3	N/A	41.5

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 116

Department: Port Everglades

Division: Port Everglades Administration

Section: Operations

Goal Statement:

To provide the four functional areas with planning and administrative support; to coordinate and control the movement of all ships, cargo, and passengers moving through the seaport and to maintain the facilities affecting those movements in order to ensure prompt and efficient service to Port users.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Percentage of customer inquiries	100	100	N/A	100
responded to within one business day	100	100	N/A	100
responded to within one business day

Percent of container crane uptime	99.9	100.0	N/A	99.8

Average number of work orders backlogged	59	56	N/A	20

Percentage of preventative maintenance
projects completed compared to number	96	99	N/A	90
scheduled
Average work order aging (days)	3	1	N/A	6

Compliance by Port users of directive
issued for facility housekeeping within 48	86	72	86	100
hours (percent)

Percent of time reporting to the job site
(berth) 15 minutes or more prior to a ship	97	96	N/A	95
docking/sailing

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 117

Department: Port Everglades

Division: Port Everglades Administration

Section: Seaport Engineering and Facilities Maintenance

Goal Statement:

To provide strategic facilities technical support for the planning of seaport development; manage the design, engineering and construction of new facilities for Port clients; and ensure adequate facilities maintenance while protecting the environment within the Port jurisdictional area.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
New projects initiated	0	2	9	19

Number of projects managed	31	35	31	34

Number of projects managed per project	3	4	3	4
manager	3	4	3	4
manager

Percentage of projects completed within	100	N/A	N/A	90
original time frame	100	N/A	N/A	90
original time frame

Percentage of projects completed within
the original budget allocation (including	100	N/A	N/A	100
contingencies)

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 118

Quarterly Performance Measurement Report

Department: Public Works

Division: Administration

Section: Construction Management

Goal Statement:

To systematically manage the planning, design and construction of vertical capital projects for Broward County agencies with the objective of providing quality environmentally sustainable facilities in a timely and fiscally responsible manner

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of new projects initiated
(construction and renovation) under	10	0	28	20
Construction Management Division
Total number of projects (construction and
renovation) managed per Construction	10.00	10.00	9.67	8.00
Management Division project manager

Internal customer satisfaction rating	N/A	N/A	N/A	4.50	This measure is reported annually in the fourth
Internal customer satisfaction rating	N/A	N/A	N/A	4.50	quarter.

Number of CMD consulting hours provided	1,084	830	3,095	1,000
to County agencies	1,084	830	3,095	1,000
to County agencies

Number of construction projects managed	21	15	21	16

Number of renovation projects managed	95	89	95	100

Total amount authorized for all projects
(construction and renovation) managed	694	616	694	600
under Construction Management Division	694	616	694	600
under Construction Management Division
(millions)
Number of Green/LEED certified building	10	13	10	11
projects	10	13	10	11
projects

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 119

Department: Public Works

Division: Facilities Management

Section: Cleaning

Goal Statement:

To maintain clean and safe facilities for all employees and visitors at leased and owned County facilities.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Cost per square foot for cleaning expenses	1.78	N/A	1.48	1.94
($)	1.78	N/A	1.48	1.94
($)

Number of square feet serviced by the	5.6	5.6	5.6	5.6
cleaning section (in millions)	5.6	5.6	5.6	5.6
cleaning section (in millions)

Customer satisfaction rating	N/A	N/A	N/A	4.25	This measure is reported annually in the fourth
Customer satisfaction rating	N/A	N/A	N/A	4.25	quarter.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 120

Department: Public Works

Division: Facilities Management

Section: Paid Parking

Goal Statement:

To provide adequate and safe parking availability for employees and visitors in close proximity to the Broward County Governmental Center and Courthouse Complex/Judicial Center.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of square feet serviced by paid	1.7	1.7	1.7	1.7
parking (in millions)	1.7	1.7	1.7	1.7
parking (in millions)

Cost per square foot for paid parking ($)	0.38	N/A	0.41	0.80

Customer satisfaction rating	N/A	N/A	N/A	4.25	This measure is reported annually in the fourth
Customer satisfaction rating	N/A	N/A	N/A	4.25	quarter.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 121

Department: Public Works

Division: Facilities Management

Section: Program Administration/Management

Goal Statement:

To oversee and manage effective Facility Management Division operations related to the Repairs and Maintenance, Roads and Grounds, Utilities, Cleaning, Paid Parking, and Security programs.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of space planning projects	104	92	104	70
managed	104	92	104	70
managed

Average warehouse turn ratio	0.38	0.26	0.33	1.50

Average inventory accuracy (%)	N/A	N/A	N/A	98.00	This measure is reported annually in the fourth
Average inventory accuracy (%)	N/A	N/A	N/A	98.00	quarter.

Cost per square foot for Administrative	N/A	N/A	N/A	0.54	This measure is reported annually in the fourth
expenses ($)	N/A	N/A	N/A	0.54	quarter.

Number of square feet managed (in	8.4	8.4	8.4	8.4
millions)	8.4	8.4	8.4	8.4
millions)

Customer satisfaction rating	N/A	N/A	N/A	4.25	This measure is reported annually in the fourth
Customer satisfaction rating	N/A	N/A	N/A	4.25	quarter.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 122

Department: Public Works

Division: Facilities Management

Section: Real Property

Goal Statement:

To serve as professional real estate advisors to the County Commission, Administration and Departments of County government; efficiently and professionally acquire real estate and property rights through purchase, lease and license to meet the needs of all branches of County government; dispose of surplus property; lease administration; investigative research and due diligence; processing of vacation applications; manage real property records and escheated property inventory.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of parcels received for purchase	80	49	142	110
and lease acquisition, and disposition	80	49	142	110
and lease acquisition, and disposition

Average number of parcels in negotiation	72	138	64	90
for purchase or lease per property agent	72	138	64	90
for purchase or lease per property agent

Number of appraisals received and	30	44	76	340
reviewed	30	44	76	340
reviewed

In-house appraisal projects, review of third
party appraisals, and review of residential	5	20	13	30
appraisal reports

Number of Ownership and Encumbrance	109	100	261	300
Reports (O&E) processed	109	100	261	300
Reports (O&E) processed

Percentage of building square footage,	13	13	13	13
leased versus owned	13	13	13	13
leased versus owned

Internal customer satisfaction rating	N/A	N/A	N/A	4.50	This measure is reported annually in the fourth
Internal customer satisfaction rating	N/A	N/A	N/A	4.50	quarter.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 123

Department: Public Works

Division: Facilities Management

Section: Repairs and Maintenance

Goal Statement:

To ensure the satisfactory preservation of the County's investment in physical facilities and to provide a clean, safe, and adequately maintained working environment for employees, residents and visitors.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of facilities maintained	138	138	138	138

Number of work orders processed	14,543	14,020	43,561	43,500

Average number of days to complete a	34	34	41	30
work order from date of receipt	34	34	41	30
work order from date of receipt

Average number of hours to complete a	3.0	2.9	2.8	2.5
work order	3.0	2.9	2.8	2.5
work order

Cost per square foot for maintenance and	1.82	N/A	1.65	1.69
repairs ($)	1.82	N/A	1.65	1.69
repairs ($)

Number of square feet serviced by Repairs	7.5	7.5	7.5	7.5
and Maintenance (millions)	7.5	7.5	7.5	7.5
and Maintenance (millions)

Customer satisfaction rating	N/A	N/A	N/A	4.25	This measure is reported annually in the fourth
Customer satisfaction rating	N/A	N/A	N/A	4.25	quarter.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 124

Department: Public Works

Division: Facilities Management

Section: Roads and Grounds

Goal Statement:

To provide preservation of the County's investment in its exterior facilities (roads and grounds) and to provide a clean, safe and adequately maintained working environment for employees and visitors.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Cost per square foot for roads and grounds	0.28	N/A	0.27	0.19
expenses ($)	0.28	N/A	0.27	0.19
expenses ($)

Number of square feet serviced by Roads	7.0	7.0	7.0	7.0
and Grounds (in millions)	7.0	7.0	7.0	7.0
and Grounds (in millions)

Customer satisfaction rating	N/A	N/A	N/A	4.25	This measure is reported annually in the fourth
Customer satisfaction rating	N/A	N/A	N/A	4.25	quarter.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 125

Department: Public Works

Division: Facilities Management

Section: Security

Goal Statement:

To provide a safe and secure environment for all employees and visitors at all facilities within the program.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Cost per square foot for security expenses	1.32	N/A	1.22	1.14
($)	1.32	N/A	1.22	1.14
($)

Number of square feet serviced by the	6.1	6.1	6.1	6.1
security section (in millions)	6.1	6.1	6.1	6.1
security section (in millions)

Customer satisfaction rating	N/A	N/A	N/A	4.25	This measure is reported annually in the fourth
Customer satisfaction rating	N/A	N/A	N/A	4.25	quarter.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 126

Department: Public Works

Division: Facilities Management

Section: Utilities

Goal Statement:

To achieve and maintain high efficiency, economical, and conservative use of the electrical and other energy resources necessary to meet County needs, while enhancing cost-effectiveness and reducing levels of Green House Gases (GHG).

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Energy Performance Index (kWh/sq.ft./yr)	19	19	19	22

Energy Cost Index (dollars/sq.ft./yr)	1.4	1.4	1.4	1.5

Number of square feet serviced by utilities	5.1	5.2	5.1	4.8
(in millions)	5.1	5.2	5.1	4.8
(in millions)

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 127

Quarterly Performance Measurement Report

Department: Public Works

Division: Highway Construction and Engineering

Section: Engineering Management and Design

Goal Statement:

To manage the design and construction of roadway improvement projects within the adopted transportation capital improvement program to ensure safe and adequate transportation facilities for the public and to provide design and construction management services for in-house projects and provide professional services to other agencies.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Percent of projects complete with no more
than 20% increase in contract time from	100	N/A	100	100
the original contract schedule
Dollar value of construction during the	3	3	9	6
fiscal year (millions)	3	3	9	6
fiscal year (millions)

Number of traffic signal plans designed	1	1	5	8

Dollar value of design and construction	352,900	325,634	1,020,850	1,000,000
management services	352,900	325,634	1,020,850	1,000,000
management services

Number of lane/miles under construction	5	10	5	8

Percent of projects complete with no more	100	100	100	100
than 5% change orders	100	100	100	100
than 5% change orders

Construction value of projects managed	1.3	1.7	3.6	3.0
per project manager (millions)	1.3	1.7	3.6	3.0
per project manager (millions)

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 128

Department: Public Works

Division: Highway Construction/Parks Planning & Engineering

Section: Parks Planning and Engineering

Goal Statement:

To provide recreational facilities and amenities for residents and visitors to meet their leisure needs.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Percent of projects completed within	100	100	100	100
budget	100	100	100	100
budget

Value of projects managed ($)	54,555,247	41,238,337	54,555,247	38,500,000

Number of projects managed	66	32	66	34

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 130

Department: Public Works

Division: Highway and Bridge Maintenance

Section: Construction/Highway Maintenance

Goal Statement:

To serve the residents of Broward County with excellence in maintaining and improving County roadways, keeping storm water infrastructure clean and efficient, beautifying County-owned property through mowing and landscape maintenance, and the safe operation and maintenance of County-owned fixed and bascule bridges to accommodate the safe passage of motorists, pedestrians and marine traffic.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Total cost per hour for normal operation of	33	33	31	28
draw bridge ($)	33	33	31	28
draw bridge ($)

Percent compliance with the ten-year
roadway drainage system surface water	98	98	98	98
management license renewal and permit	98	98	98	98
management license renewal and permit
requirements program

Average cost per foot to clean, inspect,
and video tape roadway drainage system	1.33	1.35	1.26	2.18
storm drainage pipes (dollars)
Cost per catch basin serviced ($)	81	81	93	74

Cost of routine maintenance per lane mile	1,353	1,417	4,106	4,720
($)	1,353	1,417	4,106	4,720
($)

Number of work days to respond to citizen	1	1	1	1
requests	1	1	1	1
requests

Percentage of time bridges operational	99	99	99	99

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 131

Department: Public Works

Division: Highway and Bridge Maintenance

Section: Mosquito Control Local

Goal Statement:

To monitor and control the mosquito population in order to provide protection from mosquito-borne diseases and to improve the quality of life for Broward County residents and tourists.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
					The decrease from prior year same quarter due
Number of citizen requests	3,831	5,189	5,681	12,700	to the increase in surveillance efforts throughout
					the County.
Average number of work days to respond to	5.66	3.00	5.11	5.00
citizens request	5.66	3.00	5.11	5.00
citizens request

Acres treated by aerial adulticiding	11,000	22,000	11,000	51,750	The area treated is based on the data collected
Acres treated by aerial adulticiding	11,000	22,000	11,000	51,750	from the surveillance efforts.

Acres treated by ground adulticiding	48,259	112,440	70,756	451,000	The area treated is based on the data collected
Acres treated by ground adulticiding	48,259	112,440	70,756	451,000	from the surveillance efforts.

Acres treated by ground larviciding	27,361	73,061	32,420	50,000	The area treated is based on the data collected
Acres treated by ground larviciding	27,361	73,061	32,420	50,000	from the surveillance efforts.

Number of sites inspected	1,051	639	2,224	4,120

Cost per acre for aerial adulticiding ($)	1.03	0.97	1.03	1.87

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 132

Department: Public Works

Division: Traffic Engineering

Section: Signal Construction/Maintenance

Goal Statement:

To protect motorists and pedestrians through the installation and maintenance of traffic signals.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of field maintenance tasks
performed (all signal devices and school	5,704	6,251	14,945	15,000
flashers)
Number of repairs to controllers and	233	205	763	1,300
peripherals (electronic shop)	233	205	763	1,300
peripherals (electronic shop)

Percent of emergency calls responded to	94	94	95	95
within 1 hour	94	94	95	95
within 1 hour

Number of signalized intersections	1,454	1,450	1,454	1,472
maintained (excluding school flashers)	1,454	1,450	1,454	1,472
maintained (excluding school flashers)

Number of school flashers maintained	1,061	1,044	1,061	1,022
(ground-mounted and aerial)	1,061	1,044	1,061	1,022
(ground-mounted and aerial)

Number of streetlights maintained	1,502	1,519	1,502	1,519

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 134

Department: Public Works

Division: Traffic Engineering

Section: Signal Systems Engineering

Goal Statement:

To optimize the efficiency and reliability of the County's traffic signal system in order to mitigate congestion and maximize traffic signal coordination for all road users.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of communication plans reviewed	61	99	220	400

Number of signals retimed (synchronized	212	215	653	500
operation)	212	215	653	500
operation)

Percent of synchronized signals retimed	18	18	18	33

Number of arterial segments retimed	25	22	65	40

Number of customer timing requests	697	397	1,611	1,250

Number of communication inspections	5	3	23	30
performed	5	3	23	30
performed

Number of timing adjustments at individual	529	614	1,584	1,200
traffic signals	529	614	1,584	1,200
traffic signals

Work tickets received from 811 Call Center	9,223	8,944	27,745	36,000

Units processed by the "LOCATES"	17,142	17,237	46,847	65,000
contractor	17,142	17,237	46,847	65,000
contractor

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 135

Department: Public Works

Division: Traffic Engineering

Section: Signs and Markings

Goal Statement:

To protect motorists and pedestrians through the installation and maintenance of traffic signs and pavement markings, which regulate, guide and inform the public of traffic regulations.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of signs fabricated	2,532	2,720	6,516	11,000

Number of signs installed/replaced	2,358	2,327	7,037	11,000

Number of sign maintenance upgrade tasks	406	399	1,828	1,800
completed	406	399	1,828	1,800
completed

Number of emergency calls received	307	287	965	700

Percent of time emergencies are	100	99	99	99
responded to within 1 hour	100	99	99	99
responded to within 1 hour

Number of line miles of roadway marked	78	134	163	425

Number of arrows, pavement legends and	273	151	582	1,200
other marking tasks completed	273	151	582	1,200
other marking tasks completed

Number of linear feet of pavement marking	6,631	7,433	18,645	50,000
tasks completed	6,631	7,433	18,645	50,000
tasks completed

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 136

Department: Public Works

Division: Traffic Engineering

Section: Traffic Studies

Goal Statement:

To conduct traffic studies and investigations in response to both public requests and internal surveys, which may result in the application or modification of traffic controls to improve safety and traffic flow for the motoring public.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of traffic studies conducted	149	137	449	440

Number of traffic investigations completed	205	379	694	3,300

Number of work orders generated for
maintenance and revision of traffic control	970	1,286	2,561	6,000
devices
Number of traffic data requests executed
(counts, speed data, condition diagrams,	137	131	433	600
etc.)

Number of Maintenance of Traffic (MOT)	351	408	1,051	1,000
requests reviewed	351	408	1,051	1,000
requests reviewed

Percent of traffic studies completed within	79	89	77	90
six weeks	79	89	77	90
six weeks

Average cost to perform a study or	142	97	132	37
investigation ($)	142	97	132	37
investigation ($)

Average cost to perform a traffic count ($)	472	494	448	449

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 137

Quarterly Performance Measurement Report

Department: Public Works

Division: Solid Waste Recycling Services

Section: Municipal Services

Goal Statement:

To provide for the efficient and reliable collection and disposal of residential solid waste and recyclables, and for the monitoring of commercial solid waste, for customers in the Broward Municipal Services District, to ensure a clean environment.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Pounds of recyclables collected per	78	117	275	384
residential unit	78	117	275	384
residential unit

Operating cost per single family residential	56.55	58.15	197.60	326.00
unit (dollars)	56.55	58.15	197.60	326.00
unit (dollars)

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 138

Department: Public Works

Division: Solid Waste Recycling Services

Section: Household Hazardous Waste and Electronics Recycling Collection

Goal Statement:

To provide residents of the Broward Municipal Services District and participating jurisdictions with a cost effective program to properly dispose of household hazardous waste and electronics, in order to remove heavy metals and other hazardous materials from the waste stream.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Total pounds of household hazardous and
electronic materials removed from waste	239,476	291,645	595,749	700,000
stream
Number of household hazardous waste and	3,774	4,089	11,724	13,000
electronic recycling program users	3,774	4,089	11,724	13,000
electronic recycling program users

Operating cost per pound for removal of
household hazardous and electronic	1.05	0.86	1.18	1.62
materials from waste stream

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 140

Department: Public Works

Division: Solid Waste Recycling Services

Section: Recycling

Goal Statement:

To coordinate the processing of recyclables for the Broward Municipal Services District and for County governmental facilities, and to monitor and encourage increased recycling and waste reduction throughout Broward County.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Participating county government buildings	109	104	109	107
and parks	109	104	109	107
and parks

Percent of solid waste recycled countywide	N/A	N/A	N/A	40.0	This measure is reported annually in the fourth
Percent of solid waste recycled countywide	N/A	N/A	N/A	40.0	quarter.

Number of volunteers that participate in	410	245	715	1,500
the Keep Broward Beautiful Program	410	245	715	1,500
the Keep Broward Beautiful Program

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 142

Quarterly Performance Measurement Report

Department: Public Works

Division: Water and Wastewater Services

Section: Administration

Goal Statement:

To administer and coordinate all activities within the Water and Wastewater Services to maintain financial stability, optimize productivity, increase cost- effectiveness, and ensure compliance with all county, state, and federal requirements.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Commissioner's requests per 10,000	0.7	1.2	1.0	2.0
customers	0.7	1.2	1.0	2.0
customers

Ratio of Available Funds (Revenues net of
Operating Expense) to Debt Service	2.12	1.97	2.12	1.63
Payments

Total cost per 1,000 gallons (Retail Water	3.400	2.900	3.400	3.550
Operations)	3.400	2.900	3.400	3.550
Operations)

Total cost per 1,000 gallons (Retail Sewer	3.700	3.300	3.700	3.900
Operations)	3.700	3.300	3.700	3.900
Operations)

Total cost per 1,000 gallons (Regional Raw	0.200	0.200	0.200	0.220
Water Operations)	0.200	0.200	0.200	0.220
Water Operations)

Total cost per 1,000 gallons (Regional	1.070	0.840	1.070	0.940
Treatment Operations)	1.070	0.840	1.070	0.940
Treatment Operations)

Total cost per 1,000 gallons (Regional	0.200	0.110	0.200	0.170
Transmission Operations)	0.200	0.110	0.200	0.170
Transmission Operations)

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 143

Department: Public Works

Division: Water and Wastewater Services

Section: Business Operations

Goal Statement:

To provide business services to Water and Wastewater Services by delivering exceptional customer service; billing and collecting for services rendered; safeguarding assets; providing accurate and timely financial analysis and information that supports responsible decision-making, and strategies to ensure fiscal solvency; and promoting accountability, efficiency and innovation.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Percent of financial management reports
completed within 30 days of the close of	100	100	100	100
the month
Provision for uncollectable payments as a	34.37	3.16	37.81	2.50
percentage of retail sales	34.37	3.16	37.81	2.50
percentage of retail sales

Percent of inventory requisitions filled	95	95	95	95
within 3 days	95	95	95	95
within 3 days

Average total cost per customer account	11.13	9.42	8.97	8.50
per month	11.13	9.42	8.97	8.50
per month

External audit comments	0	N/A	1	0

Percentage of purchase orders processed	88	93	91	87
within 3 days	88	93	91	87
within 3 days

Number of customer service calls received	12,330	11,156	38,117	120,000

External customer satisfaction rating	4.80	4.40	4.70	4.50

Percentage of payments processed within	98	N/A	292	97
30 days of receipt of proper documentation	98	N/A	292	97
30 days of receipt of proper documentation

Number of work orders completed	881	N/A	2,536	1,160

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 144

Department: Public Works

Division: Water and Wastewater Services

Section: Engineering

Goal Statement:

To plan, design, and construct facilities for Water & Wastewater Services (WWS) and its customers to ensure adequate system capacity to provide water, treat sanitary sewer, and minimize storm water flooding.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Bid packages to purchasing	3	3	20	10

Developer projects coordinated (monthly	75	80	247	84
average)	75	80	247	84
average)

Developer projects reviewed	32	22	162	160

Percent of developer plans reviewed in 14	100	100	100	99
days or less	100	100	100	99
days or less

Permit applications processed	86	37	225	200

Plats, site plans, easement vacations, re-	37	118	384	450
zonings processed	37	118	384	450
zonings processed

Change order percentage	0.10	-0.61	0.05	2.00

Dollars spent (millions)	29	9	58	55

Bid packages closed	0	1	0	8

Average dollar amount of
construction/consultant managed per	26	9	22	8
project manager (millions)

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 146

Department: Public Works

Division: Water and Wastewater Services

Section: Information Technology

Goal Statement:

To provide planning, acquisition, development, and maintenance of highly specialized Information Technology (IT) infrastructure and systems supporting utility business processes and the IT infrastructure for the utility Supervisory Control and Data Acquisition (SCADA) systems.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Work orders processed	280	425	741	1,200

Service calls processed	653	1,110	2,188	3,500

Percent of time response to a client
automation service call is within 90	89	92	88	90
minutes
Availability of applications and	100	100	99	98
infrastructure (%)	100	100	99	98
infrastructure (%)

Average service call resolve time (minutes)	37	33	32	40

Internal customer satisfaction rating	4.74	4.74	4.79	4.60

Service calls per systems technician	109	185	365	500

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 147

Department: Public Works

Division: Water and Wastewater Services

Section: Water & Wastewater Operations

Goal Statement:

To produce high quality potable water and reliable water distribution and wastewater collection services to our customers, and to ensure that all services of this division are delivered in a safe, efficient, and cost-effective manner.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Direct cost of 1,000 gallons of treated retail	2.74	2.28	2.14	2.05
water sold (treated and purchased)	2.74	2.28	2.14	2.05
water sold (treated and purchased)

Direct cost per 1,000 gallons of retail	2.80	1.59	2.19	1.80
wastewater collected	2.80	1.59	2.19	1.80
wastewater collected

Millions of gallons of raw water produced	1,557	1,642	4,758	6,500

Direct cost per 1,000 gallons of regional	0.92	0.71	0.83	0.78
wastewater treated	0.92	0.71	0.83	0.78
wastewater treated

Direct cost per 1,000 gallons of regional	0.20	0.13	0.17	0.16
raw water sold	0.20	0.13	0.17	0.16
raw water sold

Millions of gallons of water delivered	2,436	2,494	7,404	10,000

Millions of gallons of wastewater collected	1,065	1,302	3,351	5,500

Number of external water quality customer	18	16	45	65
complaints	18	16	45	65
complaints

Percentage of water quality tests in	100	100	100	100
compliance	100	100	100	100
compliance

Percentage of sewage spills and line	100	100	100	100
blockage responses within 2-hours	100	100	100	100
blockage responses within 2-hours

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 148

Department: Public Works

Division: Water and Wastewater Services
Section: Water & Wastewater Operations

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Millions of gallons of wholesale wastewater	5,605	6,887	17,244	25,000
treated/disposed of	5,605	6,887	17,244	25,000
treated/disposed of

Millions of gallons of wholesale wastewater	4,199	5,058	13,061	20,000
transmitted	4,199	5,058	13,061	20,000
transmitted

Wet tons of bio-solids disposed of	22,748	21,103	67,538	95,000

Number of system backups	0	0	0	0

Millions of gallons of hauled waste	12	12	34	44
collected	12	12	34	44
collected

Number of permit violations	0	0	0	0

Number of laboratory analytes tested	11,862	N/A	36,008	42,000

Millions of gallons of purchased water	585	N/A	1,756	2,400
delivered annually	585	N/A	1,756	2,400
delivered annually

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 149

Department: Public Works

Division: Water and Wastewater Services

Section: Water Management

Goal Statement:

To provide engineering and management services for the dependent water control districts and County regional/unincorporated waterbodies. To review public/private development plans to identify capital improvements necessary to maintain and complete the secondary drainage system. To acquire, modify and renew consumptive use permits necessary for existing and future water supplies for WWS customers.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Operation and maintenance cost per acre	333	403	345	320
for all waterways (dollars)	333	403	345	320
for all waterways (dollars)

Number of structure operations required for	25	80	29	100	Structure operations are driven by rainfall
water control management	25	80	29	100	events and surface water diversion requirements.

Percentage of time that system surface
water elevations are maintained within 0.2	80	85	83	80
foot of the target wet/dry season elevations

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 150

Department: Public Works

Division: Water and Wastewater Services

Section: Waterways Management

Goal Statement:

To provide efficient operation and maintenance of 80 miles of surface water management waterways and water control structures through water level analysis, weather forecasting and utilization of herbicides, mechanical harvesting and grass eating carp practices to provide flood protection, recharge groundwater and conserve water resources.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of acres of Parks and other County	53	25	157	350
agency waterways treated with herbicide	53	25	157	350
agency waterways treated with herbicide

Aquatic plant management cost per acre
for Parks and other County agency	245	776	468	350
waterways (dollars)
Number of acres of water control district	252	91	629	1,200
waterways treated with herbicide	252	91	629	1,200
waterways treated with herbicide

Percent of time aquatic weed growth is
controlled in waterways so that weeds do
not remain in waterways more than 18	85	90	88	85
inches into the waterway in residential	85	90	88	85
inches into the waterway in residential
areas and no more than 36 inches into the
waterway in other developments

Percent of time trash and debris is removed
and grass is cut in rights-of-way adjacent to	100	100	100	100
waterways down to the edge of water four	100	100	100	100
waterways down to the edge of water four
times per year or as scheduled

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 151

Quarterly Performance Measurement Report

Department: Transportation

Division: Transit

Section: Administration

Goal Statement:

To provide administrative, financial, leadership, and support services to the Transportation Department so that its programs meet the transportation needs of Broward County.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of internal receivers processed	1,325	1,238	3,852	7,000

Percentage of packing slips, invoices,
internal receivers (i.e., receiving
documents) processed for payment within 5	92	100	93	97
working days of their receipt in the
Payables Section

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 152

Department: Transportation

Division: Transit

Section: Safety and Security

Goal Statement:

To ensure compliance with all Federal, State, and County guidelines, and to provide for a safe and secure environment for all transit passengers and employees.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of FTA required random drug tests	83	116	308	320
conducted	83	116	308	320
conducted

Number of FTA required reasonable	35	33	77	120
alcohol tests conducted	35	33	77	120
alcohol tests conducted

Cost per random alcohol or drug test	165.47	165.78	150.05	160.00
(dollars)	165.47	165.78	150.05	160.00
(dollars)

Number of injuries per 100,000 trips	0.43	0.58	0.47	0.80

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 153

Department: Transportation

Division: Transit

Section: Customer Relations and Communication

Goal Statement:

To effectively inform and educate the public on Broward County Transit services and programs; to increase ridership and promote the overall benefits of public transportation even to those who may not use the service.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Duration of customer service calls (in	124	121	124	103
seconds)	124	121	124	103
seconds)

Number of telephone calls answered	85,618	75,513	267,038	400,000

Number of community outreach	16	26	64	70
presentations	16	26	64	70
presentations

Number of bus passes sold	77,165	98,734	249,759	430,000

Percentage of orders for bus passes filled	99	98	N/A	95
within 2 business days of confirmed request	99	98	N/A	95
within 2 business days of confirmed request

Average monthly website visits	228,169	315,823	265,820	410,000

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 154

Department: Transportation

Division: Transit

Section: Grant Management

Goal Statement:

To coordinate the various grants administration support activities of the Transit Division, ensuring compliance with Federal, State, Municipal, and County goals and policies.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Total number of purchase documents	785	728	2,312	3,500
processed	785	728	2,312	3,500
processed

Number of PO commodity lines processed	1,834	2,589	6,072	5,000

Percentage of purchase requisitions and
warehouse orders filled within 5 business	80	76	84	85
days of their receipt in the Grant	80	76	84	85
days of their receipt in the Grant
Management Section

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 155

Department: Transportation

Division: Transit

Section: Maintenance

Goal Statement:

To provide efficient, effective maintenance of the bus fleet and facilities to ensure safe and reliable service for the riding public.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Miles between road calls	2,788	3,028	2,963	6,050

Number of revenue service interruptions	1,553	1,427	4,372	1,250
due to mechanical failure	1,553	1,427	4,372	1,250
due to mechanical failure

Number of preventive maintenance	770	576	2,277	2,900
inspections	770	576	2,277	2,900
inspections

Average cost per repair work order (dollars)	495.91	491.51	486.75	420.00

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 156

Department: Transportation

Division: Transit

Section: Paratransit Transportation

Goal Statement:

To provide public transportation services to elderly, poor, and disabled individuals in accordance with the Americans with Disabilities Act (ADA) and Chapter 427, Florida Statutes.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Total number of ACT passenger trips	N/A	11,697	19,907	153,274

Total number of customer service	N/A	1,110	2,902	4,000
complaints received	N/A	1,110	2,902	4,000
complaints received

Customer service complaints as a	N/A	0.60	N/A	0.90
percentage of passenger trips	N/A	0.60	N/A	0.90
percentage of passenger trips

On-time performance (%)	N/A	85.10	N/A	92.00

Program cost per trip (excluding ACT)	N/A	33.36	N/A	32.72

Contract cost (blended) per trip (excluding	N/A	27.24	N/A	28.21
ACT)	N/A	27.24	N/A	28.21
ACT)

Passenger trips per revenue mile	N/A	0.090	N/A	0.080

Total number of ADA and Transportation	N/A	184,647	398,858	799,784
Disadvantaged Paratransit passenger trips	N/A	184,647	398,858	799,784
Disadvantaged Paratransit passenger trips

Accidents per 100,000 vehicle miles	N/A	2.37	N/A	1.50

Number of registered Paratransit	N/A	15,819	N/A	16,000
passengers	N/A	15,819	N/A	16,000
passengers

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 157

Department: Transportation

Division: Transit

Section: Paratransit Transportation

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of Paratransit riders trained to use	4	65	97	200
fixed route	4	65	97	200
fixed route

Portion (number) of Paratransit trips that
are Transportation Disadvantaged	N/A	41,147	99,984	143,961
Community Lifeline trips

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 158

Department: Transportation

Division: Transit

Section: Service and Capital Planning

Goal Statement:

To propose, develop, and implement modifications and improvements to the public transit system to expand access to, and usability of, public transit as a transportation choice for residents and visitors to Broward County by working with County, Municipal, State, and Federal agencies and representatives to improve integration of public transit services throughout the County.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Subsidy per passenger ($)	N/A	3.05	N/A	2.85

Ratio of peak service vehicles to off-peak	1.36	1.36	1.36	1.31
vehicles	1.36	1.36	1.36	1.31
vehicles

Number of Community Bus passenger trips	N/A	541,984	1,083,143	2,546,690

Number of directly operated passenger trips	6.5	6.8	20.3	27.5
(millions)	6.5	6.8	20.3	27.5
(millions)

Passenger trips per community bus revenue	N/A	12.1	N/A	13.9
hour	N/A	12.1	N/A	13.9
hour

Percentage of farebox recovery to cost	N/A	26	N/A	27

Number of bus stop upgrades	31	40	86	2,000

Number of passengers per revenue hour	22.2	23.3	22.9	25.5

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 159

Department: Transportation

Division: Transit

Section: Transportation Operations

Goal Statement:

To provide effective and reliable transportation for the riding public to ensure mobility and access.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Cost per passenger trip (dollars)	N/A	4.13	N/A	3.75

Number of driver at fault accidents per	1.29	0.79	2.10	0.90
100,000 miles	1.29	0.79	2.10	0.90
100,000 miles

Number of operational complaints per	22.12	22.94	20.81	16.50
100,000 riders	22.12	22.94	20.81	16.50
100,000 riders

Percentage of complainants contacted	96.6	96.7	95.3	98.3

Percent on-time performance	70.9	66.7	67.6	73.0

Percentage change in passenger trips	-3.90	-5.90	-5.20	0.00

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 160

Department: Transportation

Division: Fleet Services

Section: Equipment Maintenance

Goal Statement:

To maintain the County equipment fleet for use by other County agencies at the lowest possible cost, ensuring fleet safety and reliability.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Preventive maintenance service (number	650	574	1,984	2,350
of vehicles)	650	574	1,984	2,350
of vehicles)

Auto mechanic productivity (percentage of	142	103	117	92
billable hours vs. available annually)	142	103	117	92
billable hours vs. available annually)

Percent of time special purpose fleet	99	99	99	93
equipment is available	99	99	99	93
equipment is available

Average maintenance cost per vehicle ($)	327	318	976	1,300

Percent of general purpose preventive
maintenance service performed on	45	45	47	50
schedule
Percent of special purpose preventive
maintenance service performed on	21	37	28	50
schedule
Percentage of general purpose vehicle
repairs and preventive maintenance	60	48	59	60
completed within 2 days

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 161

Department: Transportation

Division: Fleet Services

Section: Inventory Control

Goal Statement:

To efficiently procure, stock, and issue the repair parts and fuel necessitated by fleet utilization, ensuring adequate and available inventory.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Percent of inventory available	80	64	71	80

Percent of time parts procurement	99	100	98	75
achieved a two-day turn around time	99	100	98	75
achieved a two-day turn around time

Gallons of fuel purchased	384,927	346,843	1,053,759	1,300,000

Number of purchase documents processed	61	30	146	800

Average inventory cost per numbered	490	456	1,360	1,800
vehicle ($)	490	456	1,360	1,800
vehicle ($)

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 162

Department: Transportation

Division: Fleet Services

Section: Vehicle Management

Goal Statement:

To manage the County equipment fleet, ensuring adequate fleet size, composition, and availability for the use of County agencies.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Fleet size	2,860	2,622	2,860	2,500

Replacement vehicles purchased	54	63	93	300

Percent of time general fleet equipment is	99	99	99	97
available	99	99	99	97
available

Average total cost per vehicle ($)	987	902	2,749	4,000

Percent of time rental fleet equipment is	98	97	98	90
available	98	97	98	90
available

Miles driven on alternative fuel	N/A	N/A	N/A	300,000	This measure is reported annually in the fourth
Miles driven on alternative fuel	N/A	N/A	N/A	300,000	quarter.

Internal customer satisfaction rating	N/A	N/A	N/A	4.20	This measure is reported annually in the fourth
Internal customer satisfaction rating	N/A	N/A	N/A	4.20	quarter.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 163

Quarterly Performance Measurement Report

Department: Boards and Agencies

Division: Convention Center

Section: Convention Center Operations

Goal Statement:

To maximize the benefit to the tourism industry through the successful operation of the Broward County Convention Center and to ensure a positive reputation for Broward County by providing facility users with a well maintained, professionally managed Convention Center.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Convention Center contractor gross	111,089	2,951,678	111,089	-3,092,690	N/A
operating profit/loss	111,089	2,951,678	111,089	-3,092,690	N/A
operating profit/loss

Gross revenue generated by Convention
Center contractor from Convention Center	1,687,804	7,997,186	1,687,804	9,200,000	N/A
operations

Convention Center contractor gross
expenditures to operate the Convention	1,576,715	5,045,508	1,576,715	12,292,690	N/A
Center
Non-contractor County expenses to operate	N/A	N/A	N/A	1,719,950	This measure is reported annually in the fourth
the Convention Center	N/A	N/A	N/A	1,719,950	quarter.

External customer satisfaction rating	5.00	5.00	5.00	5.00

Event Days	67	291	67	296

Attendance	80,690	369,432	80,690	352,687

Convention/trade shows (Event Days)	27	88	27	113

Annual economic impact (in dollars)	132,154,686	573,985,278	132,154,686	583,847,568	The annual economic impact is an estimated
Annual economic impact (in dollars)	132,154,686	573,985,278	132,154,686	583,847,568	number.

FY19 Quarter 3		Broward County, Florida			Performance Measurement Report - Page 164

Department: Boards and Agencies

Division: Convention and Visitors Bureau

Section: Greater Fort Lauderdale Convention and Visitors Bureau (CVB)

Goal Statement:

To provide industry leadership in the marketing of Broward County as a premier year round destination for leisure and convention visitors in order to generate growth in the volume of occupied room nights and their corresponding economic impact.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of room nights produced in	155,295	224,946	447,947	850,000
Broward County by sales staff	155,295	224,946	447,947	850,000
Broward County by sales staff

Average daily rates of a hotel room	140	139	157	140
(dollars)	140	139	157	140
(dollars)

Average hotel occupancy rate (percent)	76	81	78	74

Average number of room nights produced	19,412	28,118	55,994	85,000
in Broward County per sales staff member	19,412	28,118	55,994	85,000
in Broward County per sales staff member

Average revenue generated by each hotel	106	108	122	103
room in Broward County (dollars)	106	108	122	103
room in Broward County (dollars)

					Visitor estimates are currently unavailable at this
Millions of visitors to Broward County	N/A	3.4	N/A	14.0	time until a new reporting method is
					determined.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 166

Department: Boards and Agencies

Division: Medical Examiner & Trauma Services

Section: Operations

Goal Statement:

To support all sections of the office by providing administrative services, collect and analyze information pertaining to deaths which fall within the jurisdiction of the Medical Examiner, provide funding for indigent burial, and provide funding for cremation services when no private or charitable funds are available.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of cases investigated and	N/A	528	N/A	2,150	This measure is reported annually in the fourth
accepted	N/A	528	N/A	2,150	quarter.

Number of cases investigated but declined	N/A	401	N/A	1,800	This measure is reported annually in the fourth
jurisdiction	N/A	401	N/A	1,800	quarter.

Total number of indigent cases	N/A	79	N/A	400	This measure is reported annually in the fourth
investigated	N/A	79	N/A	400	quarter.

Number of indigent cases investigated and	N/A	75	N/A	350	This measure is reported annually in the fourth
approved for cremation at public expense	N/A	75	N/A	350	quarter.

Number of indigent cases cremated with	N/A	4	N/A	40	This measure is reported annually in the fourth
private funding	N/A	4	N/A	40	quarter.

Percent of indigent cases disposed of at	N/A	95	N/A	85	This measure is reported annually in the fourth
public expense	N/A	95	N/A	85	quarter.

Number of cases per investigator	N/A	168	N/A	650	This measure is reported annually in the fourth
Number of cases per investigator	N/A	168	N/A	650	quarter.

Total number of scenes visited	N/A	133	N/A	675	This measure is reported annually in the fourth
Total number of scenes visited	N/A	133	N/A	675	quarter.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 167

Department: Boards and Agencies

Division: Medical Examiner & Trauma Services

Section: Pathology

Goal Statement:

To integrate the clinical information of past medical history and circumstances of death with evidentiary findings at the scene of death, document gross and microscopic autopsy findings, document toxicological findings, reliably determine the cause and manner of death in medical examiner cases, and subsequently use the information obtained from investigations to develop and implement programs designed to protect public health and reduce mortality.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of autopsies and examinations per	N/A	67	N/A	250	This measure is reported annually in the fourth
pathologist	N/A	67	N/A	250	quarter.

Percentage of cases with final cause of	N/A	98	N/A	95	This measure is reported annually in the fourth
death determination of 90 days or less	N/A	98	N/A	95	quarter.

Percentage of autopsies completed within	N/A	96	N/A	90	This measure is reported annually in the fourth
24 hours of arrival of body to morgue	N/A	96	N/A	90	quarter.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 168

Department: Boards and Agencies

Division: Medical Examiner & Trauma Services

Section: Toxicology

Goal Statement:

To provide Countywide toxicology testing services for the Office of the Medical Examiner and Trauma Services and other requesting law enforcement agencies.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of Medical Examiner cases tested	N/A	336	N/A	1,300	This measure is reported annually in the fourth
Number of Medical Examiner cases tested	N/A	336	N/A	1,300	quarter.

Number of cases submitted by law	N/A	82	N/A	320	This measure is reported annually in the fourth
enforcement agencies	N/A	82	N/A	320	quarter.

Cumulative number of Medical Examiner	N/A	48	N/A	190	This measure is reported annually in the fourth
cases per toxicologist	N/A	48	N/A	190	quarter.

Cumulative number of law enforcement	N/A	12	N/A	45	This measure is reported annually in the fourth
cases per toxicologist	N/A	12	N/A	45	quarter.

Total number of cases per toxicologist	N/A	60	N/A	235	This measure is reported annually in the fourth
Total number of cases per toxicologist	N/A	60	N/A	235	quarter.

Total number of cases submitted for	N/A	407	N/A	1,620	This measure is reported annually in the fourth
toxicological analysis	N/A	407	N/A	1,620	quarter.

Average turnaround time of medical	N/A	8	N/A	10	This measure is reported annually in the fourth
examiner cases (days)	N/A	8	N/A	10	quarter.

Average turnaround time of law	N/A	15	N/A	30	This measure is reported annually in the fourth
enforcement cases submitted (days)	N/A	15	N/A	30	quarter.

Average turnaround time of all cases	N/A	10	N/A	15	This measure is reported annually in the fourth
submitted for toxicological analysis (days)	N/A	10	N/A	15	quarter.

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 169

Department: Boards and Agencies

Division: Medical Examiner & Trauma Services

Section: Trauma Management

Goal Statement:

To ensure the planning and regulatory oversight of the Trauma Network for the provision of high quality, comprehensive trauma medical care; provide regulatory oversight for emergency and non-emergency medical transportation; and coordinate the expeditious processing of the State of Florida Emergency Medical Services (EMS) Grant funds to improve and expand pre-hospital EMS in Broward County.

	FY19	Prior Year	FY19	FY19
Performance Measure	Quarter 3	Quarter 3	Year to Date	Projection	Report Note
Number of trauma cases reviewed	82	52	186	215

Number of over-triage patients (trauma
alerts patients who are discharged from a	54	138	375	170
trauma hospital within 24 hours of arrival)
Number of under-triage patients (trauma
alert patients who are not taken to a trauma	19	44	130	50
center)
Total number of trauma patients (Levels 1,	1,699	1,513	5,172	7,750
2, and 3)	1,699	1,513	5,172	7,750
2, and 3)

FY19 Quarter 3

Broward County, Florida

Performance Measurement Report - Page 170