Finance & Administrative Services

Finance and Administrative Services

GENERAL FUND

 

 

 

 

Percent

Positions

Positions

 

 

 

 

Change

FY20

FY21

 

FY19 Actuals

FY20 Budget

FY21 Budget

FY20-FY21

Budget

Budget

Administration

$1,187,312

$1,347,060

$1,423,080

6%

8

8

Accounting

$3,647,500

$4,332,650

$4,695,100

8%

48

48

 

 

 

 

 

 

 

Enterprise Technology

$18,188,044

$20,978,160

$21,644,230

3%

173

173

Services

 

 

 

 

 

 

Enterprise Technology

$7,369,430

$8,254,980

$9,024,110

9%

0

0

Services/Assigned Cost

 

 

 

 

 

 

Human Resources

$3,901,530

$3,958,800

$4,190,260

6%

31

31

Purchasing

$5,533,871

$5,837,020

$6,137,870

5%

54

54

 

 

 

 

 

 

 

Records, Taxes and Treasury

$16,448,039

$16,323,260

$17,341,300

6%

197

197

Assigned Department Costs

$7,844,449

$8,795,740

$13,196,350

50%

0

0

Subtotal

$64,120,175

$69,827,670

$77,652,300

11%

511

511

OTHER FUNDS

 

 

 

 

Percent

Positions

Positions

 

 

 

 

Change

FY20

FY21

 

FY19 Actuals

FY20 Budget

FY21 Budget

FY20-FY21

Budget

Budget

Value Adjustment Board

$1,183,113

$1,372,600

$1,398,070

2%

10

10

Public Records

$777,049

$1,127,210

$1,167,370

4%

0

0

Modernization Trust Fund

 

 

 

 

 

 

Risk Management Operating

$37,397,216

$78,514,110

$84,629,340

8%

39

39

Fund

 

 

 

 

 

 

BSO Self Insurance

$5,658,351

$23,986,760

$22,629,940

(6)%

0

0

 

 

 

 

 

 

 

Human Resources -

$65,815,725

$86,651,580

$95,929,800

11%

19

19

Employee Benefits Fund

 

 

 

 

 

 

BSO Workers Compensation

$18,344,424

$53,670,000

$51,181,650

(5)%

0

0

 

 

 

 

 

 

 

Subtotal

$129,175,878

$245,322,260

$256,936,170

5%

68

68

Grand Total

$193,296,053

$315,149,930

$334,588,470

6%

579

579

 

 

 

 

 

 

 

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

8-1

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Finance & Administrative Services

Administration

SECTION SUMMARY

 

FY19 Actuals

FY20 Budget

FY21 Budget

Administration

$1,187,312

$1,347,060

$1,423,080

Total

$1,187,312

$1,347,060

$1,423,080

 

 

 

 

REVENUES

 

FY19 Actuals

FY20 Budget

FY21 Budget

Permits Fees Special Assessment

$1,105

$0

$0

Charges for Services

$200

$0

$0

 

 

 

 

Judgement and Fines

$250

$0

$0

Licenses

$779

$0

$0

 

 

 

 

Total

$2,334

$0

$0

APPROPRIATIONS

 

 

 

 

 

 

 

 

FY19 Actuals

FY20 Budget

FY21 Budget

Personnel Services

$1,154,922

$1,303,120

$1,382,440

Operating Expenses

$29,240

$40,740

$40,640

 

 

 

 

Capital Outlay

$3,150

$3,200

$0

Total

$1,187,312

$1,347,060

$1,423,080

 

 

 

 

Total Positions

8

8

8

 

 

 

 

BUDGET VARIANCES

(3,200)

Decrease in capital outlay due to the one-time nature of the expenditure.

$79,220

Normal Increases and Decreases

 

 

 

79,320

79,320

Personnel Services

(100)

(100)

Operating Expense

 

 

$76,020

TOTAL INCREASE

 

 

 

8-2

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

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Finance & Administrative Services

Administration

GOAL STATEMENT

To efficiently administer the six divisions within the department, and to effectively invest and protect County assets.

PERFORMANCE MEASURES

 

FY19 Actual

FY20 Budget

FY21

 

Projected

 

 

 

Total interest income earned (in millions)

54.3

43.0

20.0

Spread above the Merrill Lynch 1-3 year Treasury & Agency Index

-0.115

0.000

1.100

 

 

 

 

Return on investments (percent)

2.040

2.000

0.750

 

 

 

 

PROGRAM DESCRIPTION:

The Administration Section coordinates the activities of the Department's six divisions. The section is also responsible for the coordination of tasks associated with agenda items, personnel actions, annual budget preparation, payment of invoices, and special projects requested by the Board of County Commissioners and County Administration. In addition, the section is responsible for coordinating all County bond issues from the planning stages through issuance, and is responsible for ensuring ongoing compliance with bond requirements. The section also administers the County’s investment program, and has primary responsibility for managing the County’s banking relationships.

BUDGET COMMENTS

The Finance Manager position is split 85% / 15% between Department Administration and the Value Adjustment Board, respectively.

APPROPRIATIONS

 

FY19 Actual

FY20 Budget

FY21 Budget

Total Expenses

$1,187,312

$1,347,060

$1,423,080

Total Positions

8

8

8

 

 

 

 

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

8-3

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Finance & Administrative Services

Value Adjustment Board

SECTION SUMMARY

 

FY19 Actuals

FY20 Budget

FY21 Budget

Value Adjustment Board

$1,183,113

$1,372,600

$1,398,070

Total

$1,183,113

$1,372,600

$1,398,070

 

 

 

 

REVENUES

 

 

 

FY19 Actuals

FY20 Budget

FY21 Budget

Charges for Services

 

 

$280,932

$334,690

$290,000

Miscellaneous Revenue

 

 

$365,175

$419,340

$443,230

 

 

 

 

 

 

Less Five Percent

 

 

$0

($16,730)

($14,500)

Transfer From General Fund (10010)

$666,870

$635,300

$679,340

 

 

 

 

 

 

Total

 

 

$1,312,977

$1,372,600

$1,398,070

APPROPRIATIONS

 

 

 

 

 

 

 

 

 

 

 

 

 

 

FY19 Actuals

FY20 Budget

FY21 Budget

Personnel Services

 

 

$612,810

$670,280

$695,040

Operating Expenses

 

 

$570,303

$702,320

$703,030

 

 

 

 

 

 

Total

 

 

$1,183,113

$1,372,600

$1,398,070

Total Positions

 

 

10

10

10

 

 

 

 

 

 

BUDGET VARIANCES

 

 

 

 

 

$25,470

Normal Increases and Decreases

 

 

 

24,760

24,760

Personnel Services

 

 

 

 

 

 

 

 

 

710

710

Operating Expense

 

 

 

$25,470

TOTAL INCREASE

 

 

 

8-4

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

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Finance & Administrative Services

Value Adjustment Board

GOAL STATEMENT

To manage the Administrative Review Process, on behalf of the Value Adjustment Board (VAB), for the taxpayers of Broward County in order to provide a means for taxpayers to appeal the assessments placed on their property by the Property Appraiser's Office.

PERFORMANCE MEASURES

 

FY19 Actual

FY20 Budget

FY21

 

Projected

 

 

 

Number of petitions received electronically

17,888

15,000

17,000

 

 

 

 

Percentage of petitions received electronically

96

85

93

 

 

 

 

Percentage of petitions that went to hearing

38

40

45

 

 

 

 

Number of hearings rescheduled

2,570

3,000

3,050

 

 

 

 

Number of folios confirmed by the VAB

3,630

3,600

3,600

 

 

 

 

Average cost of folios confirmed by the VAB ($)

0

72

72

 

 

 

 

External customer satisfaction rating

4.68

4.80

4.80

 

 

 

 

PROGRAM DESCRIPTION:

This program coordinates the process whereby taxpayers file petitions to contest the value and/or exemptions/classifications placed on real or personal property by the Property Appraiser. Special Hearing Magistrates (attorneys and appraisers) are appointed by the Value Adjustment Board. The Board consists of two County Commissioners, one School Board member, and two citizen members. One citizen member is appointed by the County Commission and must own homestead property within the County. The other is appointed by the School Board and must own a business occupying commercial space located within the school district. The Special Magistrates will conduct hearings on the Board’s behalf, and the School Board reimburses the County for two-fifths (40%) of the net costs of the process.

BUDGET COMMENTS

Two positions are shared with the Records, Taxes, and Treasury and the Department Administration Divisions. The Value Adjustment Board budget includes one-half of the funding associated with the Records,

Taxes & Treasury position and 15% of the FASD Administration position.

APPROPRIATIONS

 

FY19 Actual

FY20 Budget

FY21 Budget

Total Expenses

$1,183,113

$1,372,600

$1,398,070

Total Positions

10

10

10

 

 

 

 

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

8-5

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Finance & Administrative Services

Accounting

SECTION SUMMARY

 

FY19 Actuals

FY20 Budget

FY21 Budget

Accounting

$3,647,500

$4,332,650

$4,695,100

Total

$3,647,500

$4,332,650

$4,695,100

 

 

 

 

REVENUES

 

 

FY19 Actuals

FY20 Budget

FY21 Budget

Miscellaneous Revenue

 

$64,077

$50,000

$0

Total

 

$64,077

$50,000

$0

 

 

 

 

 

APPROPRIATIONS

 

 

 

 

 

 

 

 

 

 

 

FY19 Actuals

FY20 Budget

FY21 Budget

Personnel Services

 

$3,472,982

$4,204,640

$4,571,030

Operating Expenses

 

$173,199

$128,010

$124,070

 

 

 

 

 

Capital Outlay

 

$1,319

$0

$0

Total

 

$3,647,500

$4,332,650

$4,695,100

 

 

 

 

 

Total Positions

 

43

48

48

BUDGET VARIANCES

 

 

 

 

$362,450

Normal Increases and Decreases

 

 

366,390

366,390

Personnel Services

 

 

 

 

 

 

 

(3,940)

(3,940)

Operating Expense

 

 

$362,450

TOTAL INCREASE

 

 

8-6

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

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Finance & Administrative Services

Accounting

GOAL STATEMENT

To ensure accurate financial records are maintained; provide financial information and reports to management, the State, and other interested parties; to ensure vendors and employees of the County are paid timely and all applicable statutes and policies are complied with.

PERFORMANCE MEASURES

 

FY19 Actual

FY20 Budget

FY21

 

Projected

 

 

 

Number of invoices processed

123,393

113,000

130,000

Number of credit card transactions

56,156

62,000

62,000

 

 

 

 

Number of paychecks and direct deposits per fiscal year

162,713

160,000

162,600

Average number of days to pay invoice from invoice date

27

20

25

 

 

 

 

Percent of time all financial reporting deadlines are met

85

85

85

External customer satisfaction rating

4.00

4.00

4.00

 

 

 

 

Cost per check/direct deposit

3.46

3.45

3.45

Average number of days to pay invoice from receiver date

22

20

20

 

 

 

 

Receipt of Government Finance Officers Association (GFOA)

1

1

1

Certificate of Excellence in financial reporting

 

 

 

PROGRAM DESCRIPTION:

The Accounting Division maintains the County's financial records and prepares the County's Comprehensive Annual Financial Report; provides financial information and reports to management, State, and Federal agencies; and pays customers and employees of the County—all to comply with applicable statutes and policies. The Division is responsible for providing accounting services to all offices, divisions, and departments of the County over which the Board of County Commissioners has oversight responsibility. The functions of providing these services include the maintenance of the general ledger; financial reporting of federal and state grants; maintaining tangible property records; providing technical support and security to financial system users; paying suppliers for goods and services; processing payroll for all County employees; and providing assistance to employees with deferred compensation plans, the Florida Retirement System, and other payroll related items.

APPROPRIATIONS

 

FY19 Actual

FY20 Budget

FY21 Budget

Total Dollars

$3,647,500

$4,332,650

$4,695,100

Total Positions

43

48

48

 

 

 

 

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

8-7

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Finance & Administrative Services

Enterprise Technology Services

SECTION SUMMARY

 

FY19 Actuals

FY20 Budget

FY21 Budget

Application Services

$6,128,329

$6,326,220

$6,433,720

Customer Program Office

$4,733,558

$4,900,260

$5,000,480

 

 

 

 

Infrastructure Services

$7,326,157

$7,311,870

$7,647,800

 

 

 

 

Financial Systems Support

$0

$2,439,810

$2,562,230

 

 

 

 

Total

$18,188,044

$20,978,160

$21,644,230

 

 

 

 

REVENUES

 

FY19 Actuals

FY20 Budget

FY21 Budget

Miscellaneous Revenue

$377,140

$414,850

$389,740

Total

$377,140

$414,850

$389,740

 

 

 

 

APPROPRIATIONS

 

 

 

 

 

 

 

 

FY19 Actuals

FY20 Budget

FY21 Budget

Personnel Services

$17,089,491

$19,173,620

$20,163,540

Operating Expenses

$1,098,553

$1,804,540

$1,480,690

 

 

 

 

Total

$18,188,044

$20,978,160

$21,644,230

Total Positions

155

173

173

 

 

 

 

BUDGET VARIANCES

(77,500)

Decrease in Operating Expenses due to the replacement of legacy data services.

$991,940

Normal Increases and Decreases

 

 

 

989,920

989,920

Personnel Services

2,020

2,020

Operating Expense

 

 

 

BUDGET SUPPLEMENTS

77,500

Increase in Operating Expenses to support Disaster Recovery Services.

 

 

$991,940

TOTAL INCREASE

 

 

 

8-8

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

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Finance & Administrative Services

Customer Program Office

GOAL STATEMENT

To provide enterprise information technology (IT) project portfolio management; manage customer and vendor relationships; provide skilled IT project management, customer service assistance, and technology training; develop integrated IT policies; and translate IT policies into executable processes for dissemination to the IT workforce.

PERFORMANCE MEASURES

 

FY19 Actual

FY20 Budget

FY21

 

Projected

 

 

 

Number of IT Security compliance audits/scans completed

162

200

200

Number of high and medium security vulnerabilities fixed

391

500

500

 

 

 

 

Number of employees who complete the Cyber Security Awareness

6,923

5,000

5,000

training

 

 

 

Number of project reviews or audits

13

6

6

 

 

 

 

Internal customer satisfaction rating

4.90

4.80

4.80

Cost per student for in-house instructor led IT training

50.25

48.00

48.00

 

 

 

 

PROGRAM DESCRIPTION:

The Customer Program Office provides executive and strategic direction of IT for Broward County. This section is responsible for the overall management of the agency’s budgets, purchasing, accounts payable, revenue collection, inventory control, software management, payroll, and human resources systems. The mission is to maximize protection of information resources and meet compliance requirements while delivering reliable access to information to the right people at the right time.

BUDGET COMMENTS

In FY21, $77,500 is transferred to Infrastructure Services to support Disaster Recovery Services.

APPROPRIATIONS

 

FY19 Actual

FY20 Budget

FY21 Budget

Total Dollars

$4,733,558

$4,900,260

$5,000,480

Total Positions

39

39

39

 

 

 

 

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

8-9

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Finance & Administrative Services

Application Services

GOAL STATEMENT

To promote e-government applications by enabling easy access to Broward County data and services, and provide timely and quality service to all county agencies for maintenance and enhancement of existing information system applications.

PERFORMANCE MEASURES

 

FY19 Actual

FY20 Budget

FY21

 

Projected

 

 

 

Number of application code reviews

5

12

10

Number of new/enhanced mobile friendly applications delivered

5

12

10

 

 

 

 

Customer satisfaction rating

4.90

4.90

4.90

Percent of application development tickets past due

15

15

15

 

 

 

 

PROGRAM DESCRIPTION:

The primary function of the Application Services Division (ASD) is to provide business application solutions to agencies within Broward County using an "internal consulting" approach. By focusing on the business processes through a service oriented approach, ASD designs and develops software solutions that increase productivity while reducing the cost of providing government services.

APPROPRIATIONS

 

FY19 Actual

FY20 Budget

FY21 Budget

Total Dollars

$6,128,329

$6,326,220

$6,433,720

Total Positions

56

54

54

 

 

 

 

8-10

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

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Finance & Administrative Services

Infrastructure Services

GOAL STATEMENT

To provide the highest quality information technology infrastructure services for all activities and business services provided by the Board, and to provide dynamic innovative solutions in a reliable, effective, and secure manner to improve business decision-making and foster work process enhancements.

PERFORMANCE MEASURES

 

FY19 Actual

FY20 Budget

FY21

 

Projected

 

 

 

Number of requests received by the ETS Service Desk

59,595

75,000

75,000

The number of network outages for County maintained equipment

 

 

 

affecting more than 25 personnel lasting more than 60 minutes

0

5

5

between 7:00AM-6:00PM

 

 

 

Average time per call of Trouble Tickets resolved by Level 1

5

6

6

Service Desk support personnel (minutes)

 

 

 

Percentage of Problem Priority 1 Incidents resolved within 4 hours

65

90

90

 

 

 

 

Percentage of requests resolved on first contact by ETS Service

83

75

75

Desk personnel

 

 

 

Percentage of Service Desk calls answered in less than one minute

92

99

99

 

 

 

 

PROGRAM DESCRIPTION:

Infrastructure Services covers a wide range of functions including system installations; 24/7 support for server technologies and network infrastructure; monitoring of network and server capacity, firewall and virus security; and maintaining the desktop environment, application related databases, and administrative voice systems. The evaluation of new hardware and software products is performed with the goal of improving employee productivity.

BUDGET COMMENTS

In FY21, $77,500 is transferred from the Customer Program Office to support Disaster Recovery Services.

APPROPRIATIONS

 

FY19 Actual

FY20 Budget

FY21 Budget

Total Dollars

$7,326,157

$7,311,870

$7,647,800

Total Positions

60

60

60

 

 

 

 

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

8-11

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Finance & Administrative Services

Financial Systems Support

PROGRAM DESCRIPTION:

The Financial System Support Section is responsible for the support and management of the County’s enterprise applications and databases. The functions performed by the section include technical support, report development, implementation of enhancements, quality assurance, user training, and other operational activities.

APPROPRIATIONS

 

FY19 Actual

FY20 Budget

FY21 Budget

Total Dollars

$0

$2,439,810

$2,562,230

Total Positions

0

20

20

 

 

 

 

8-12

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

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Finance & Administrative Services

Enterprise Technology Services/Assigned Cost

SECTION SUMMARY

 

FY19 Actuals

FY20 Budget

FY21 Budget

Enterprise Technology Services/Assigned Cost

$7,369,430

$8,254,980

$9,024,110

Total

$7,369,430

$8,254,980

$9,024,110

 

 

 

 

REVENUES

 

FY19 Actuals

FY20 Budget

FY21 Budget

Miscellaneous Revenue

$386

$0

$0

Total

$386

$0

$0

 

 

 

 

APPROPRIATIONS

 

 

 

 

 

 

 

 

FY19 Actuals

FY20 Budget

FY21 Budget

Operating Expenses

$7,369,430

$8,254,980

$9,024,110

Total

$7,369,430

$8,254,980

$9,024,110

 

 

 

 

BUDGET VARIANCES

368,120

Increase in operating expenses due to the centralized budgeting of landline expenses

 

for Generally Funded County agencies.

$401,010

Normal Increases and Decreases

 

 

401,010

401,010 Operating Expense

$769,130

TOTAL INCREASE

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

8-13

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Finance & Administrative Services

Human Resources

SECTION SUMMARY

 

FY19 Actuals

FY20 Budget

FY21 Budget

Human Resources/General Services

$2,442,047

$2,567,990

$2,737,200

Human Resources/Learning and Organizational Development

$1,459,483

$1,390,810

$1,453,060

 

 

 

 

Total

$3,901,530

$3,958,800

$4,190,260

 

 

 

 

REVENUES

 

FY19 Actuals

FY20 Budget

FY21 Budget

Miscellaneous Revenue

$258

$0

$0

Total

$258

$0

$0

 

 

 

 

APPROPRIATIONS

 

 

 

 

 

 

 

 

FY19 Actuals

FY20 Budget

FY21 Budget

Personnel Services

$2,895,882

$3,017,360

$3,248,770

Operating Expenses

$1,005,648

$941,440

$941,490

 

 

 

 

Total

$3,901,530

$3,958,800

$4,190,260

Total Positions

30

31

31

 

 

 

 

BUDGET VARIANCES

 

 

 

$231,460

Normal Increases and Decreases

 

 

231,410

231,410 Personnel Services

 

 

 

 

 

 

50

50 Operating Expense

 

 

$231,460

TOTAL INCREASE

 

 

8-14

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

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Finance & Administrative Services

Human Resources/General Services

GOAL STATEMENT

To effectively develop, manage, and improve Broward County's Human Resource programs for residents and County employees to ensure equal employment opportunity and sound human resource related business practices in an ethical, cost effective, and innovative manner.

PERFORMANCE MEASURES

 

FY19 Actual

FY20 Budget

FY21

 

Projected

 

 

 

Personnel transactions processed

3,604

4,500

3,600

Formal position reviews

263

200

200

 

 

 

 

Number of applications received countywide

46,602

45,000

45,000

Total number of positions filled

872

900

900

 

 

 

 

Time to Fill (Average number of days from requisition creation in

63

75

75

online recruitment system to offer acceptance)

 

 

 

Time to Start (Average number of days from acceptance to start

35

22

22

date)

 

 

 

Ratio of HR FTE, per 100 Government FTEs

0.99

0.75

0.75

First year of service turnover rate %

20

17

17

 

 

 

 

PROGRAM DESCRIPTION:

The Division is responsible for human resources management support for all organizational units under the jurisdiction of the County Commission and County Administrator. This includes administration of human resource policies and procedures; recruitment, testing, and identification of qualified candidates for employment; representing Broward County in collective bargaining; maintaining and developing a classification and pay system; processing personnel transactions; serving as a resource to management and employees in the resolution of grievances, disciplinary actions, labor contract interpretations, and policy interpretations; managing the Employee Assistance Program; managing Employee Insurance Benefit and Learning and Organizational Development programs; and conducting a wide variety of related assigned activities.

APPROPRIATIONS

 

FY19 Actual

FY20 Budget

FY21 Budget

Total Dollars

$2,442,047

$2,567,990

$2,737,200

Total Positions

24

25

25

 

 

 

 

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

8-15

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Finance & Administrative Services

Human Resources/Learning and Organizational Development

GOAL STATEMENT

Learning and Organizational Development supports performance improvement for Broward County employees through strategically aligned development opportunities resulting in enhanced efficiencies and improved productivity.

PERFORMANCE MEASURES

 

FY19 Actual

FY20 Budget

FY21

 

Projected

 

 

 

Number of employees receiving Employee Education Benefits

314

260

260

Percentage of the workforce receiving training from Human

17

28

28

Resources

 

 

 

PROGRAM DESCRIPTION:

The Learning and Organizational Development program is responsible for helping move Broward County government toward its goals by working with organizational systems and organizational culture, and providing individual and organizational learning and development support. This includes: training needs analysis, content development, management of classroom and computer-based training courses, internships, facilitations, customer service programs, leadership and management development, change management, consulting, coaching, and critical mandatory training.

APPROPRIATIONS

 

FY19 Actual

FY20 Budget

FY21 Budget

Total Dollars

$1,459,483

$1,390,810

$1,453,060

Total Positions

6

6

6

 

 

 

 

8-16

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

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Finance & Administrative Services

Human Resources - Employee Benefits Fund

SECTION SUMMARY

 

FY19 Actuals

FY20 Budget

FY21 Budget

Employee Assistance Program

$349,044

$409,400

$439,500

Employee Benefits Administration

$1,745,620

$1,884,800

$1,961,480

 

 

 

 

Employee Benefits Services

$63,721,061

$84,357,380

$93,528,820

Total

$65,815,725

$86,651,580

$95,929,800

 

 

 

 

REVENUES

 

FY19 Actuals

FY20 Budget

FY21 Budget

Charges for Services

$59,916,866

$66,627,970

$87,143,600

Miscellaneous Revenue

$2,698,058

$150,000

$4,150,000

 

 

 

 

Interest and Other Earnings

$407,761

$436,190

$46,000

Fund Balance

$17,585,000

$19,466,730

$4,600,000

 

 

 

 

Less Five Percent

$0

($29,310)

($9,800)

Total

$80,607,685

$86,651,580

$95,929,800

 

 

 

 

APPROPRIATIONS

 

 

 

 

 

 

 

 

FY19 Actuals

FY20 Budget

FY21 Budget

Personnel Services

$1,512,439

$1,724,790

$1,828,870

Operating Expenses

$64,303,286

$65,458,140

$87,418,710

 

 

 

 

Capital Outlay

$0

$1,920

$0

Other Budgetary Reserves

$0

$19,466,730

$6,682,220

 

 

 

 

Total

$65,815,725

$86,651,580

$95,929,800

Total Positions

19

19

19

 

 

 

 

BUDGET VARIANCES

21,950,950

Net increase in operating expenses based upon an increase in projected claims costs.

(12,784,510)

Decrease in reserves for future claims due to a decrease in fund balance.

 

 

(1,920)

Decrease in capital outlay due to the one-time nature of the expenditure.

$113,700

Normal Increases and Decreases

 

 

 

104,080

104,080

Personnel Services

9,620

9,620

Operating Expense

 

 

$9,278,220

TOTAL INCREASE

 

 

 

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

8-17

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Finance & Administrative Services

Employee Assistance Program

GOAL STATEMENT

To provide assistance to Broward County employees and their families in order to improve their quality of life both at home and on the job and provide agencies resources to safely deliver County services.

PERFORMANCE MEASURES

 

FY19 Actual

FY20 Budget

FY21

 

Projected

 

 

 

Number of employee office visits

405

450

450

Number of organizational interventions

40

35

35

 

 

 

 

Number of management consultations

26

45

45

Percentage of clients that follow through with a referral

85

85

85

 

 

 

 

PROGRAM DESCRIPTION:

The Employee Assistance Program (EAP) provides consultation to managers and supervisors regarding employee behavior, conducts confidential diagnostic interviews with troubled employees and/or family members, refers them to the appropriate treatment resource, and monitors their progress and participation in treatment. EAP provides training for managers and supervisors on how to recognize and deal with attitude and behavior problems, impaired employees, and the prevention and management of workplace violence. EAP also plays a prevention and educational role by providing workshops that increase awareness and teach job-related interpersonal communication and coping skills, such as conflict-resolution and stress management. EAP staff provides critical incident debriefing and crisis intervention services, Organizational Needs Assessments, management coaching, and other organizational interventions.

APPROPRIATIONS

 

FY19 Actual

FY20 Budget

FY21 Budget

Total Expenses

$349,044

$409,400

$439,500

Total Positions

4

4

4

 

 

 

 

8-18

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

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Finance & Administrative Services

Employee Benefits Administration

GOAL STATEMENT

To provide a comprehensive, affordable, and accessible employee benefit program for Broward County employees in order to maximize service and provide the best use of these benefits.

PERFORMANCE MEASURES

 

FY19 Actual

FY20 Budget

FY21

 

Projected

 

 

 

Number of wellness programs/seminars offered

1,049

1,100

1,100

Average number of clients per program

19

30

30

 

 

 

 

Benefit plan assistance contacts (walk-in, phone, mail, email, fax)

80

100

100

per 100 benefit-eligible employees (active, COBRA and retirees)

 

 

 

Internal customer satisfaction rating

No Data

4.50

4.50

 

 

 

 

New hire satisfaction rating for benefits orientation program

96

85

85

Number of unique employees participating in a health, wellness or

36

60

60

lifestyle program or seminar per 100 benefit-eligible employees

 

 

 

Employee satisfaction rating for health/dental/vision plans

No Data

80

80

 

 

 

 

PROGRAM DESCRIPTION:

This section designs, plans, and administers the County-sponsored Cafeteria and Section 125 Flexible Benefit Programs, which include voluntary programs such as health, vision, and dental insurance; flexible spending accounts; the Health Reimbursement/Savings Accounts; basic and optional life insurance; long-term disability insurance; long term care insurance; cancer/dreaded disease insurance; pre-paid legal programs; and the Deferred Retirement Option Program (DROP). This section also administers the County’s wellness program, educational programs on the County’s Deferred Compensation Program, and the donated leave program.

APPROPRIATIONS

 

FY19 Actual

FY20 Budget

FY21 Budget

Total Expenses

$1,745,620

$1,884,800

$1,961,480

Total Positions

15

15

15

 

 

 

 

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

8-19

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Finance & Administrative Services

Employee Benefits Services

PROGRAM DESCRIPTION:

This program represents the County and Employee costs of the full array of voluntary insurance and benefits programs, including health, pharmacy, vision and dental benefits, long term disability, life insurance, personal income protection plans, pre-paid legal, flexible spending accounts for medical and dependent care, health reimbursement accounts, and health savings accounts.

BUDGET COMMENTS

In FY21, this section includes a reserve of $6.7 million, as the County’s health and prescription drug plans are self-insured.

APPROPRIATIONS

 

FY19 Actual

FY20 Budget

FY21 Budget

Total Expenses

$63,721,061

$84,357,380

$93,528,820

 

 

 

 

8-20

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

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Finance & Administrative Services

Purchasing

SECTION SUMMARY

 

FY19 Actuals

FY20 Budget

FY21 Budget

Purchasing Administration

$5,533,871

$5,837,020

$6,137,870

Total

$5,533,871

$5,837,020

$6,137,870

 

 

 

 

REVENUES

 

FY19 Actuals

FY20 Budget

FY21 Budget

Charges for Services

$1,608

$21,400

$21,400

Miscellaneous Revenue

$469,690

$352,000

$352,000

 

 

 

 

Disposition of Fixed Assets

$29,168

$60,000

$60,000

Total

$500,466

$433,400

$433,400

 

 

 

 

APPROPRIATIONS

 

 

 

 

 

 

 

 

FY19 Actuals

FY20 Budget

FY21 Budget

Personnel Services

$5,174,475

$5,531,230

$5,869,340

Operating Expenses

$351,662

$287,300

$268,530

 

 

 

 

Capital Outlay

$7,734

$18,490

$0

Total

$5,533,871

$5,837,020

$6,137,870

 

 

 

 

Total Positions

51

54

54

 

 

 

 

BUDGET VARIANCES

(10,290)

Decrease in fleet service charges based on actual utilization data.

(18,490)

Decrease in capital outlay due to the one-time nature of the expenditure.

 

 

$329,630

Normal Increases and Decreases

338,110

338,110

Personnel Services

 

 

 

(8,480)

(8,480)

Operating Expense

$300,850

TOTAL INCREASE

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

8-21

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Finance & Administrative Services

Purchasing Administration

GOAL STATEMENT

To achieve the highest standard of public procurement and foster transparency in the procurement process; maintain a unified purchasing system to procure all commodities and general, professional, and construction services; and to dispose of surplus items for all agencies under the supervision of the Board of County Commissioners.

PERFORMANCE MEASURES

 

FY19 Actual

FY20 Budget

FY21

 

Projected

 

 

 

Dollar value of goods sold as surplus (auction or sale)

101,338

755,000

755,000

Training events delivered (internal County events and public

28

12

12

outreach events)

 

 

 

Average number of days to process construction bids within the

252

175

175

Board's award authority

 

 

 

Average number of days to process construction bids within the

215

125

125

Director of Purchasing Division's award authority

 

 

 

Average number of days to process commodities & general services

213

150

150

bids within the Board's award authority

 

 

 

Average number of days to process commodities & general services

132

100

100

bids within the Director of Purchasing Division's award authority

 

 

 

Average number of days to award RLIs/RFPs within the Board's

428

255

255

award authority

 

 

 

Average number of days to award RLIs/RFPs within Director of

191

150

150

Purchasing Division's award authority

 

 

 

Average number of days to award informal quotations and qualified

157

75

75

vendor list (QVL) procurements

 

 

 

Average number of days to award sole source, emergency, or after-

57

60

60

the-fact procurement

 

 

 

Average number of days to award work authorization, amendments,

29

25

25

or change orders

 

 

 

Internal customer satisfaction rating

No Data

4.25

4.25

 

 

 

 

PROGRAM DESCRIPTION:

Purchasing Administration is responsible for the determination of applicable procedures to procure goods and services, the selection of vendors and price, the placement of purchase orders for the central procurement system, and the coordination of procurement contract administration after award and issuance of purchase orders. In addition, project management data is maintained to prepare various reports that track the progress of capital construction projects and efficiency of procurement operations in the County.

APPROPRIATIONS

 

FY19 Actual

FY20 Budget

FY21 Budget

Total Dollars

$5,533,871

$5,837,020

$6,137,870

Total Positions

51

54

54

 

 

 

 

8-22

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

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Finance & Administrative Services

Records, Taxes and Treasury

SECTION SUMMARY

 

FY19 Actuals

FY20 Budget

FY21 Budget

County Records

$4,415,563

$4,522,650

$4,876,910

Operations/Treasury

$2,964,414

$2,936,910

$3,132,080

 

 

 

 

Tourist Development Tax

$431,845

$0

$0

 

 

 

 

Auto Tags

$4,848,449

$4,939,450

$5,266,730

 

 

 

 

Taxes, Licenses, Enforcement and Personal Property

$3,787,768

$3,924,250

$4,065,580

Total

$16,448,039

$16,323,260

$17,341,300

 

 

 

 

REVENUES

 

FY19 Actuals

FY20 Budget

FY21 Budget

Charges for Services

$29,436,687

$28,706,500

$28,747,890

Licenses

$100

$100

$100

 

 

 

 

Miscellaneous Revenue

$596,434

$160,000

$161,600

Total

$30,033,221

$28,866,600

$28,909,590

 

 

 

 

APPROPRIATIONS

 

 

 

 

 

 

 

 

FY19 Actuals

FY20 Budget

FY21 Budget

Personnel Services

$13,092,290

$12,894,520

$13,810,550

Operating Expenses

$3,340,032

$3,416,320

$3,530,750

 

 

 

 

Capital Outlay

$15,717

$12,420

$0

Total

$16,448,039

$16,323,260

$17,341,300

 

 

 

 

Total Positions

205

197

197

 

 

 

 

BUDGET VARIANCES

(12,420)

Decrease in capital outlay due to the one-time nature of the expenditure.

$1,030,460

Normal Increases and Decreases

 

 

 

916,030

916,030

Personnel Services

114,430

114,430

Operating Expense

 

 

$1,018,040

TOTAL INCREASE

 

 

 

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

8-23

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Finance & Administrative Services

County Records

GOAL STATEMENT

To administer the Public Records for the citizens of Broward County for the purpose of cataloging public records and ensuring compliance with Florida law.

PERFORMANCE MEASURES

 

FY19 Actual

FY20 Budget

FY21

 

Projected

 

 

 

Total documents recorded

730,640

700,000

700,000

Number of customers served (Official records research assistance)

10,862

13,500

10,000

 

 

 

 

Number of Verbatim Minutes produced

68

60

60

Number of Summary Minutes produced

12

25

23

 

 

 

 

Number of records dispositions processed

9

28

35

Number of records transmittals processed

23

75

75

 

 

 

 

Average number of calendar days between receipt and recordation

1.2

1.5

1.5

of documents

 

 

 

Average time spent per record disposition (hours)

6

30

28

 

 

 

 

Average time spent per record transmittal (hours)

4

6

5

Average time spent per record retrieval (minutes)

30

25

25

 

 

 

 

Average time spent per record shelving (minutes)

4

4

4

Average number of documents recorded per FTE in the Recording

54

50

50

section per day

 

 

 

Percentage of total documents recorded electronically

79

75

78

External customer satisfaction rating

4.87

4.75

4.75

 

 

 

 

Average number of days from meeting to minutes completion

13

12

12

Number of Public Records / research requests per staff member in

1.40

2.00

2.00

this function per day

 

 

 

Number of boxes handled per employee per day

8

25

25

Number of records management search/research requests per staff

0.7

3.0

3.0

member per day

 

 

 

8-24

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

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Finance & Administrative Services

PROGRAM DESCRIPTION:

The Records Management Section provides electronic and physical records management policies, procedures, and support services for all agencies reporting to the Board of County Commissioners. The section's practices are defined by Florida State Statute. The section also provides warehouse space for inactive physical records that belong to all business units of the County, plus some records belonging to Constitutional Agencies - Court Administration, the Public Defender, the Guardian Ad Litem program, the Performing Arts Center, and the State Attorney's office. Staff provides training, records access, retrieval, return, hold, and disposition services. Staff also acts as the central point-of-contact for permanent record storage at County's offsite vendor location. Document Control and Minutes provides a central repository for documents pertaining to the business of County government, including contracts, agendas, minutes of meetings, resolutions, ordinances, county codes, etc. Staff also prepares and distributes the weekly Commission agendas in hard-copy and electronic format, attends Commission meetings, takes notes, prepares minutes and action agendas, publishes Sunshine Notices, and arranges for closed captioning for televised meetings. Staff also assists the public and internal customers in searching for relevant records/documents and obtaining copies. These records are known as the Public Records of Broward County. Recording provides a central repository for legal documents related to the ownership of real property, such as deeds, mortgages, judgments, affidavits, etc. The documents are permanently retained and made available to

the public for inspection and purchase of certified copies, over the Internet or in the office, as dictated by Florida Statutes. These records are known as the Official Records of Broward County. Additionally, this section acts as an Acceptance Facility for Passports as an Agent for the Department of State.

APPROPRIATIONS

 

FY19 Actual

FY20 Budget

FY21 Budget

Total Dollars

$4,415,563

$4,522,650

$4,876,910

Total Positions

73

72

72

 

 

 

 

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

8-25

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Finance & Administrative Services

Operations/Treasury

GOAL STATEMENT

To provide administration, business operations and application-specific technical support services; perform check disbursements and bank reconciliations; and execute debt service on County-bonded debt.

PERFORMANCE MEASURES

 

FY19 Actual

FY20 Budget

FY21

 

Projected

 

 

 

Bank reconciliations performed per employee

407

408

468

Cash receipts monitored (in billions)

6.19

5.70

5.66

 

 

 

 

PROGRAM DESCRIPTION:

This section processes all lawful payments on behalf of the County, ensures bond compliance on debt issuances, performs centralized bank reconciliations, as well as assisting in other financing matters affecting the County. In addition, this section maintains the accountability of tax distributions to the taxing authorities within the Broward County jurisdiction.

BUDGET COMMENTS

One Accounting Clerk position is shared with the Value Adjustment Board. The Records, Taxes & Treasury budget includes half of the funding associated with the position.

APPROPRIATIONS

 

FY19 Actual

FY20 Budget

FY21 Budget

Total Dollars

$2,964,414

$2,936,910

$3,132,080

Total Positions

32

31

31

 

 

 

 

8-26

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

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Finance & Administrative Services

Tourist Development Tax

GOAL STATEMENT

To administer, audit, and enforce the collection of Tourist Development Taxes pursuant to applicable laws and ordinances relating to this tax for the purpose of supporting the tourism activities of the Greater Fort Lauderdale Convention and Visitors Bureau, the Convention Center, and the debt service requirements of the County Civic Arena.

PERFORMANCE MEASURES

 

FY19 Actual

FY20 Budget

FY21

 

Projected

 

 

 

Total revenue collected (in millions)

88.7

89.9

89.9

Total number of tax transactions processed per tax tag clerk

10,520

10,500

10,800

 

 

 

 

External customer satisfaction rating

4.90

4.80

4.80

Expense as a percent of collections

0.50

0.70

0.70

 

 

 

 

PROGRAM DESCRIPTION:

This section is responsible for the administration and collection of current and delinquent tourist development taxes from persons renting accommodations for six months or less. The program includes the collection, processing, and auditing of tax return payments, the enforcement of applicable laws and ordinances, and the issuance of tax warrant liens for non-payment of taxes.

BUDGET COMMENTS

The budgets for the six Tourist Tax Collections positions and associated operating expenses are shown in the Tourist Tax Revenue Funds, located in the Non-Departmental section of the Operating Budget Book.

APPROPRIATIONS

 

FY19 Actual

FY20 Budget

FY21 Budget

Total Dollars

$431,845

$0

$0

Total Positions

6

0

0

 

 

 

 

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

8-27

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Finance & Administrative Services

Auto Tags

GOAL STATEMENT

To responsively serve our customers through successful partnerships, providing the public with efficient methods and service relative to the registration and title processing for motor vehicles, vessels, mobile homes, and issuance of disabled parking permits. To ensure chain of ownership and payment of mandated taxes and fees per State Statute and Department of Highway Safety and Motor Vehicles rules and regulations.

PERFORMANCE MEASURES

 

FY19 Actual

FY20 Budget

FY21

 

Projected

 

 

 

Total transactions completed

2,271,326

2,437,033

2,423,368

Transactions per employee

42,616

44,309

44,061

 

 

 

 

Percentage of e-commerce transactions to total transactions

23.1

23.3

23.7

processed

 

 

 

External customer satisfaction rating

No Data

No Data

4.75

 

 

 

 

PROGRAM DESCRIPTION:

As an agent of the State of Florida, this section is responsible for the renewal of motor vehicle, vessel, and mobile home registrations; the issuance of original registrations; the processing of title applications, checking proof of insurance, parking violations, and vehicle identification number verifications; checking drivers’ license numbers; the issuance of special tags and disabled parking permits; and the collection of sales tax and local option taxes as required by law. Additionally, this section ensures compliance with the Federal odometer law.

APPROPRIATIONS

 

FY19 Actual

FY20 Budget

FY21 Budget

Total Dollars

$4,848,449

$4,939,450

$5,266,730

Total Positions

54

54

54

 

 

 

 

8-28

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

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Finance & Administrative Services

Taxes, Licenses, Enforcement and Personal Property

GOAL STATEMENT

To collect and process current and delinquent real and personal property ad valorem and non-ad valorem assessments on behalf of taxing authorities, local business taxes, hunting and fishing license fees, other State and County license fees, and other debts owed to Broward County in accordance with State Statutes, Rules and Regulations and Broward County ordinances.

PERFORMANCE MEASURES

 

FY19 Actual

FY20 Budget

FY21

 

Projected

 

 

 

Local business tax customers

75,961

85,000

85,000

Local business tax revenues

3,606,297

4,000,000

4,000,000

 

 

 

 

Number of current tax bills processed in office

160,677

175,000

175,000

Number of tax deeds applications brought to auction

983

1,100

1,200

 

 

 

 

Enforcement actions against delinquent tangible personal property

28,322

25,000

25,000

or business tax receipts accounts

 

 

 

Overall delinquency collected for past seven tax rolls versus

94

95

95

delinquency stated on April 1st of past seven tax rolls

 

 

 

External customer satisfaction rating

4.94

4.80

4.90

 

 

 

 

PROGRAM DESCRIPTION:

This section is responsible for the collection of current ad valorem real and personal property taxes and non-ad valorem assessments, current and prior year delinquent real and personal property taxes, issuance and enforcement of local business taxes, hunting and fishing licenses, out of business sale permits, selling tax certificates and deeds on unpaid taxes, billing and refunding of funds due to corrections to the tax roll certified by the Property Appraiser and the Value Adjustment Board, and guardianship liens.

APPROPRIATIONS

 

FY19 Actual

FY20 Budget

FY21 Budget

Total Dollars

$3,787,768

$3,924,250

$4,065,580

Total Positions

40

40

40

 

 

 

 

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

8-29

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Finance & Administrative Services

Public Records Modernization Trust Fund

SECTION SUMMARY

 

FY19 Actuals

FY20 Budget

FY21 Budget

Public Records Modernization Trust

$777,049

$1,127,210

$1,167,370

Total

$777,049

$1,127,210

$1,167,370

 

 

 

 

REVENUES

 

FY19 Actuals

FY20 Budget

FY21 Budget

Charges for Services

$740,032

$759,000

$740,000

Interest and Other Earnings

$13,380

$12,800

$4,600

 

 

 

 

Fund Balance

$423,000

$394,000

$460,000

Less Five Percent

$0

($38,590)

($37,230)

 

 

 

 

Total

$1,176,412

$1,127,210

$1,167,370

APPROPRIATIONS

 

 

 

 

 

 

 

 

FY19 Actuals

FY20 Budget

FY21 Budget

Operating Expenses

$754,428

$815,000

$832,000

Capital Outlay

$22,621

$44,000

$9,000

 

 

 

 

Other Budgetary Reserves

$0

$268,210

$326,370

Total

$777,049

$1,127,210

$1,167,370

 

 

 

 

BUDGET VARIANCES

(35,000)

Decrease in capital outlay due to the one-time nature of the expenditure.

$75,160

Normal Increases and Decreases

 

 

 

17,000

17,000

Operating Expense

58,160

58,160

Reserves

 

 

$40,160

TOTAL INCREASE

 

 

 

8-30

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

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Finance & Administrative Services

Public Records Modernization Trust

PROGRAM DESCRIPTION:

The Public Records Modernization Trust Fund is used for acquiring new equipment and software, maintenance of equipment and software, personnel training, and technical assistance in modernizing the public records system.

APPROPRIATIONS

 

FY19 Actual

FY20 Budget

FY21 Budget

Total Expenses

$777,049

$1,127,210

$1,167,370

 

 

 

 

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

8-31

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Finance & Administrative Services

Risk Management Operating Fund

SECTION SUMMARY

 

FY19 Actuals

FY20 Budget

FY21 Budget

Risk Management Administration

$1,840,763

$2,032,980

$2,037,050

Risk Management Workers' Compensation

$6,562,871

$45,772,380

$47,747,720

 

 

 

 

Risk Management Purchased Insurance

$24,381,456

$24,962,730

$28,757,730

 

 

 

 

Risk Management Liability

$3,328,985

$3,812,350

$4,133,010

 

 

 

 

Risk Management Safety and Occupational Health

$1,283,141

$1,933,670

$1,953,830

Total

$37,397,216

$78,514,110

$84,629,340

 

 

 

 

REVENUES

 

FY19 Actuals

FY20 Budget

FY21 Budget

Charges for Services

$39,288,615

$39,999,240

$43,423,370

Miscellaneous Revenue

$384,073

$230,000

$285,000

 

 

 

 

Interest and Other Earnings

$898,819

$500,000

$405,500

Fund Balance

$35,347,000

$37,820,000

$40,550,000

 

 

 

 

Less Five Percent

$0

($35,130)

($34,530)

Total

$75,918,507

$78,514,110

$84,629,340

 

 

 

 

APPROPRIATIONS

 

 

 

 

 

 

 

 

FY19 Actuals

FY20 Budget

FY21 Budget

Personnel Services

$3,440,829

$3,879,360

$3,932,350

Operating Expenses

$33,937,477

$36,891,050

$41,215,290

 

 

 

 

Capital Outlay

$18,910

$0

$0

Other Budgetary Reserves

$0

$37,743,700

$39,481,700

 

 

 

 

Total

$37,397,216

$78,514,110

$84,629,340

Total Positions

38

39

39

 

 

 

 

BUDGET VARIANCES

4,842,870

Increase in operating expenses due to the purchased insurance program premium.

1,738,000

Increase in reserves for future self-insurance claims.

 

 

($465,640)

Normal Increases and Decreases

52,990

52,990

Personnel Services

 

 

 

(518,630)

(518,630)

Operating Expense

$6,115,230

TOTAL INCREASE

8-32

Broward County, Florida - Fiscal Year 2021 Recommended Operating Budget

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Finance & Administrative Services

Risk Management Administration

GOAL STATEMENT

In accordance with State Statutes, provide and effectively manage the County's Self-Insurance Program at the lowest possible cost and in the best interests of the citizens and employees of Broward County, and ensure the safety and well-being of all County employees and the public visiting County property.

PERFORMANCE MEASURES

 

FY19 Actual

FY20 Budget

FY21

 

Projected