INTRODUCTION
The purpose of this Management Report is to provide quarterly information on the
performance of Broward County government. This document reports the quarterly
receipt and expenditure of county funds, as well as the projected and actual
performance of county agencies. All Broward County agencies that report to the
County Administrator are required to participate in the Performance Measurement
and Reporting System. The performance measurement data in this report is a
summary of the Administration’s operational performance for the most recent
quarter based on unaudited information reported by the offices, divisions, and
departments.
The Management Report is published in electronic format only, approximately 90
days following the end of each fiscal quarter.
The performance measures, data, and notes were reviewed and approved by
executive management from the County’s offices, divisions, and departments prior
to publication.
Requests for additional information related to this report, please contact the
Office of Management and Budget at (954) 357-6345.
Department: County Administration
 Division: County Administration
 Section: Intergovernmental Affairs/Boards
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of meetings/updates provided to
communicate the Board's legislative and
funding initiatives to all levels of
government
750.00
870.00
274.00
287.00
Number of board appointments and
removals processed
250.00
218.00
74.00
111.00
Internal customer satisfaction rating
4.50
4.50
4.50
N/A
No ratings were submitted during the third
quarter.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 1
Department: County Administration
 Division: County Administration
 Section: Professional Standards/Human Rights
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of complaints filed and under
investigation, all programs
185.00
136.00
38.00
48.00
Number of ADA compliance area reviews
conducted
75.00
0.00
0.00
0.00
Number of inquiries, referrals, and
technical assistance requests, all programs
1,000.00
1,528.00
352.00
433.00
Number of investigations completed, all
programs
140.00
139.00
50.00
48.00
Total number of dual-filed Fair Housing
cases closed
55.00
52.00
15.00
26.00
Percent of dual-filed housing cases closed
within federal timeframe of 100 days
20.00
25.00
7.00
31.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 2
Department: Regional Emergency Services and Communications
 Division: Regional Emergency Services and Communications
 Section: Countywide Public Safety Applications
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Percent of closest unit response capability
from a technology perspective
100.00
87.00
87.00
87.00
Percent of time the PSI network is
available
99.95
99.95
99.95
99.86
Percent of time public safety applications
are available
100.00
99.80
99.95
99.81
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 3
Department: Regional Emergency Services and Communications
 Division: Regional Emergency Services and Communications
 Section: Countywide Radio Communications
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Percent of radio system availability time
100.00
99.99
100.00
99.99
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 4
Department: Regional Emergency Services and Communications
 Division: Regional Emergency Services and Communications
 Section: Emergency Management
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of health care facility emergency
management plans reviewed and approved
by Emergency Management staff
390.00
214.00
69.00
76.00
Number of Continuity of Operations plans
that are reviewed by Emergency
Management staff
25.00
28.00
15.00
28.00
Number of countywide mitigation program
proposals maintained, reviewed and
updated by Emergency Management staff
300.00
459.00
0.00
4.00
Number of facilities that store extremely
hazardous materials inspected and
reported to the State by Emergency
Management staff
118.00
35.00
0.00
0.00
Number of Broward Emergency Response
Team Standard Operating Procedures
reviewed and approved by Emergency
Management staff
33.00
12.00
4.00
12.00
Number of exercises conducted or
participated in to evaluate plans and
procedures
20.00
5.00
2.00
2.00
Percentage of Broward Emergency
Response Team staff that are credentialed
75.00
60.00
37.00
60.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 5
Department: Regional Emergency Services and Communications
 Division: E-911 Fund
 Section: E-911 Fund
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Percent of 911 call processing availability
99.99
99.99
100.00
100.00
Percent of 911 position recording
availability
99.99
100.00
100.00
100.00
Percent E-911 database accuracy
maintained
99.99
99.99
100.00
100.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 6
Department: Economic Small Business Development
 Division: Office of Economic and Small Business Development
 Section: Economic Development
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Total number of targeted industry jobs
recruited through economic development
partnership efforts
325.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of target industry jobs retained
600.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of target area jobs retained
50.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of firms provided international
trade assistance
45.00
28.00
11.00
6.00
Number of international trade related
workshops, seminars, and events
coordinated or conducted
20.00
24.00
3.00
0.00
Number of firms assisted in obtaining
financing
12.00
27.00
15.00
12.00
Number of clients provided business
development assistance
85.00
169.00
51.00
45.00
Number of business assistance seminars
and workshops coordinated or conducted
20.00
14.00
3.00
9.00
Number of recruited companies that
relocated to Broward County
6.00
N/A
0.00
N/A
This measure is now reported annually in the
fourth quarter.
External customer satisfaction rating
4.50
N/A
5.00
N/A
This measure is reported annually in the fourth
quarter.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 7
Department: Economic Small Business Development
 Division: Office of Economic and Small Business Development
 Section: Small Business Development
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of certified firms participating in
County contracting as a prime contractor
or subcontractor
435.00
566.00
497.00
566.00
Number of targeted outreach activities
conducted
1,300.00
1,064.00
414.00
355.00
Number of small businesses receiving one
on one technical assistance
600.00
163.00
104.00
47.00
Number of firms connected to external
partners for additional assistance
70.00
19.00
17.00
5.00
Number of small business compliance
activities conducted
2,250.00
2,316.00
984.00
630.00
Percentage of compliance reviews
conducted within the targeted ten business
days
87.00
88.33
96.00
84.00
External customer satisfaction rating
4.50
5.00
5.00
5.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 8
Department: Office of Management and Budget
 Division: Office of Management and Budget
 Section: Office of Management and Budget
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Internal customer satisfaction rating
4.50
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Internal consulting customer satisfaction
rating
4.50
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of internal consulting projects
completed
2.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 9
Department: Public Communication
 Division: Office of Public Communications
 Section: Public Information
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of Government meetings
televised/webcast
115.00
65.00
28.00
26.00
Number of unique visitors to the web site
per month
800,000.00
823,695.33
943,314.00
857,062.00
Events/programs promoted
40.00
69.00
205.00
25.00
News releases processed
415.00
289.00
104.00
101.00
Public record request responses
4,500.00
3,704.00
1,234.00
1,313.00
Internal customer satisfaction rating
4.70
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 10
Department: Public Communication
 Division: Office of Public Communications
 Section: Call Center
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Percentage of calls answered < 24 seconds
60.00
34.10
36.30
38.40
Percent of all calls abandoned in queue
10.00
18.90
11.30
14.80
Average length per call (seconds)
215.00
229.00
208.00
242.00
Average wait time in queue (seconds)
120.00
223.00
189.00
233.00
Number of calls answered per FTE per shift
80.00
62.00
77.00
56.00
Percentage of Homeless Helpline calls
answered < 4 minutes
80.00
73.51
85.30
68.50
Customer satisfaction rating
4.50
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 11
Department: Public Communication
 Division: Office of Public Communications/Print Shop
 Section: Print Shop
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of pages printed and duplicated
15,000,000.00
11,906,139.00
2,050,366.00
3,399,758.00
Cost per thousand pages copied or printed
($)
63.33
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Customer satisfaction rating
4.90
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide high-quality printing and display services to meet the needs of County agencies, as well as local municipalities and other government
organizations, in a timely and cost-effective manner.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 12
Department: Aviation
 Division: Aviation
 Section: Administration/Executive
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Domestic Origin & Destination Market
Share in South Florida (%)
54.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of destinations served
120.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percent of employees satisfied that the
Talent Development courses support their
preparation for new roles within the
aviation industry
98.00
99.00
100.00
98.00
Percent of employees satisfied with the
Aviation Department's efforts to recruit,
hire, and retain staff
85.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of community Volunteer
Ambassadors recruited to welcome
traveling public at FLL
60.00
16.00
55.00
16.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 13
Department: Aviation
 Division: Aviation
 Section: Business and Properties Management
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Concession Sales per enplaned passenger
9.95
11.44
10.06
12.17
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 14
Department: Aviation
 Division: Aviation
 Section: Airport Development
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Percent of construction projects within 5%
change order allowance (Capital
Improvement Program)
100.00
N/A
100.00
N/A
The quarterly result for this measure will be
updated in the subsequent report.
Percent of contracts meeting small
business goals (Capital Improvement
Program)
100.00
N/A
86.00
N/A
The quarterly result for this measure will be
updated in the subsequent report.
Percent of construction projects within 5%
change order allowance (Airport Expansion
Program)
100.00
N/A
100.00
N/A
The quarterly result for this measure will be
updated in the subsequent report.
Percent of contracts meeting small
business goals (Airport Expansion Program)
100.00
N/A
87.00
N/A
The quarterly result for this measure will be
updated in the subsequent report.
Percent of contracts meeting small
business goals (Planning)
100.00
N/A
83.00
N/A
The quarterly result for this measure will be
updated in the subsequent report.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 15
Department: Aviation
 Division: Aviation
 Section: Finance
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Total number of airline passengers at FLL
34,735,480.00
23,314,291.00
7,777,481.00
8,242,532.00
Total operating expenses per enplaned
passenger ($)
13.45
13.71
14.92
13.44
Percent of accounts receivable over 90
days past due
7.00
7.00
6.40
1.57
Cost per enplaned passenger
8.09
6.93
4.22
6.93
Non-Airline Operating Revenue as a % of
Total Operating Revenue
58.00
62.00
57.00
52.00
Goal Statement:
To provide the accounting, budgeting, operational and capital fiscal planning functions for the Aviation Department to ensure statutory compliance and to
provide financial, statistical and performance information for decision making.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 16
Department: Aviation
 Division: Aviation
 Section: Information Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of unique passenger connections
to WiFi
4,000,000.00
4,206,854.00
487,366.00
1,531,790.00
Goal Statement:
To provide timely, accurate information and rapid and reliable service response for Information Technology (IT) solutions that support and meet the business
and customer service objectives of the County and the Aviation Department.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 17
Department: Aviation
 Division: Aviation
 Section: Parking, Rental Car Center and Ground Transportation
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Parking operating expense per number of
parking transactions
3.25
2.73
2.16
2.92
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 18
Department: Aviation
 Division: Aviation
 Section: Operations
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Percent of passengers waiting 10 minutes
or less for a taxi
98.00
97.00
94.00
95.00
Percent of passengers waiting 10 minutes
or less for a Rental Car Center shuttle
95.00
93.00
71.00
99.00
Number of FAA Part 139 Discrepancies for
annual safety inspection
0.00
0.00
0.00
0.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 19
Department: Aviation
 Division: Aviation
 Section: North Perry Airport (HWO)
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of takeoff and landing operations
for North Perry Airport (General Aviation
airport)
210,000.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 20
Department: Broward Cultural Council
 Division: Cultural
 Section: Administration
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of new or renewed collaborative
business partnerships established
25.00
18.00
6.00
7.00
Number of programs/events that
demonstrate cultural, educational or
historical diversity
110.00
104.00
33.00
34.00
Number of program participants
7,500.00
12,485.00
1,072.00
559.00
External customer satisfaction rating
4.60
4.52
4.73
4.32
Cost of technical assistance per patron
served (in dollars)
8.00
2.40
9.32
17.89
Total grant funding provided
5,112,380.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of active public art and design
commissions
19.00
52.00
16.00
18.00
Number of public art and design program
activities
70.00
75.00
77.00
75.00
Number of public art and design
commissions completed
3.00
3.00
0.00
2.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 21
Department: Libraries
 Division: Public Services
 Section: Libraries Public Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Libraries program attendance
415,000.00
155,343.00
32,874.00
76,174.00
Library materials circulated
8,300,000.00
4,608,405.00
1,487,746.00
1,608,068.00
Number of customers served
8,300,000.00
2,627,936.00
551,920.00
909,421.00
Number of customers with cards
1,200,000.00
1,266,378.00
1,191,958.00
1,266,378.00
Number of digital downloads accessed by
patrons (eBooks and audiobooks)
2,500,000.00
2,649,848.00
850,562.00
949,305.00
Number of patrons using computers
1,900,000.00
547,922.00
132,742.00
202,497.00
Number of volunteer hours
100,000.00
22,283.00
5,100.00
9,032.00
Number of Libraries Internet page views
36,000,000.00
8,431,285.00
2,245,243.00
3,433,844.00
External customer satisfaction rating
4.30
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide direct public library service to meet the informational, educational, and recreational needs of the residents and visitors to Broward County.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 22
Department: Parks and Recreation
 Division: Parks and Recreation
 Section: Regional Parks
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Park attendance
9,200,000.00
7,417,246.00
2,137,434.00
2,443,670.00
Percent of operational budget supported
by user fees
30.00
36.15
12.19
34.68
Maintenance cost per acre ($)
3,700.00
1,019.81
N/A
496.40
Cost per acre of natural area maintained
($)
450.00
334.33
292.25
356.43
Customer satisfaction rating
4.80
4.82
4.93
4.72
Goal Statement:
To provide a County-wide park system with high quality facilities, programs, and services that meet the needs, wants, and interests of residents and visitors of all
ages and abilities.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 23
Department: Parks and Recreation
 Division: Parks and Recreation
 Section: Extension Education
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of Family Nutrition Program (FNP)
educational activities taught
380.00
386.00
N/A
244.00
Number of Family Nutrition Program
clientele served
8,500.00
6,397.00
N/A
4,447.00
Customer satisfaction rating (FNP)
4.50
N/A
N/A
N/A
No ratings were submitted during the third
quarter.
Number of 4-H educational activities
taught
250.00
105.00
40.00
18.00
Number of of 4-H clients served
6,000.00
1,372.00
2,994.00
455.00
Number of 4-H volunteer hours (FTE
equivalent)
3.65
1.92
0.48
0.20
Customer satisfaction rating (4-H)
4.68
4.80
N/A
4.80
Number of participants in Tree Trimmer
educational activities
720.00
456.00
186.00
176.00
Number of urban horticulture educational
activities taught
160.00
183.00
61.00
80.00
Number of urban horticulture clients served
30,925.00
26,437.00
9,842.00
9,984.00
Customer satisfaction rating (urban
horticultural)
4.77
4.92
4.92
N/A
No ratings were submitted during the third
quarter.
Number of commercial horticulture
educational activities taught
130.00
81.00
31.00
33.00
Number of commercial horticulture clients
served
16,970.00
14,395.00
5,880.00
4,495.00
Customer satisfaction rating (commercial
horticultural)
4.77
4.00
N/A
N/A
No ratings were submitted during the third
quarter.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 24
Department: Parks and Recreation
 Division: Parks and Recreation
 Section: Extension Education
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Florida Master Gardener volunteer hours
(FTE equivalent)
12.26
5.60
1.00
1.50
Number of annual active Master Gardeners
200.00
245.00
250.00
245.00
Number of Master Naturalist projects
completed within the division
15.00
0.00
0.00
0.00
Trained and certified active Master
Naturalists per Extension Agent
65.00
0.00
0.00
0.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 25
Department: Parks and Recreation
 Division: Broward Municipal Services District Parks
 Section: Broward Municipal Services District Parks
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Park attendance
325,000.00
185,021.00
39,048.00
68,825.00
Total After School Program participants
(Kids age 6-12, Teens age 13-17)
26,000.00
14,053.00
849.00
4,116.00
Senior Program participants
5,500.00
2,108.00
85.00
819.00
Summer Recreation Program participants
22,000.00
3,888.00
1,099.00
3,888.00
Number of recreation programs
180.00
123.00
18.00
49.00
Number of special events
48.00
29.00
1.00
6.00
External customer satisfaction rating
4.70
4.58
N/A
5.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 26
Department: Parks and Recreation
 Division: Parks Target Range
 Section: Parks and Recreation Target Range
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of users
45,000.00
33,573.00
5,549.00
10,036.00
Cost per user (in dollars)
30.00
32.50
58.10
32.50
Customer satisfaction rating
4.70
5.00
1.00
5.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 27
Department: Parks and Recreation
 Division: Parks Enhanced Marine Law Enforcement
 Section: Parks and Recreation/Marine Law Enforcement
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of public contacts per actual
patrol hour
0.79
0.77
0.88
0.77
Percent of funded patrol hours used
70.00
67.30
68.00
67.30
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 28
Department: Parks and Recreation
 Division: Everglades Holiday Park
 Section: Everglades Holiday Park
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Park attendance
900,000.00
540,830.00
197,665.00
201,960.00
Airboat Tours - Gross Revenue
6,700,000.00
6,889,062.65
2,669,800.76
2,491,330.43
Goal Statement:
To provide facilities, programs, and services that educate residents and visitors of all ages and abilities on the history of the Everglades, flora and fauna while
offering airboat rides, boat ramps, fishing, wildlife viewing, food concessions, boat rentals, alligator shows, and a campground.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 29
Department: Resilient Environment
 Division: Animal Care
 Section: Animal Care
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of animals sterilized
5,000.00
3,517.00
1,234.00
1,448.00
Number of rabies registration licenses sold
131,000.00
72,518.00
24,056.00
22,223.00
Number of animals sheltered (intake)
12,000.00
5,569.00
2,246.00
2,376.00
Number of animals adopted
6,100.00
2,677.00
777.00
1,037.00
Number of animals released to rescue
groups
1,600.00
384.00
364.00
83.00
Number of volunteer hours
10,000.00
4,233.00
2,673.00
1,345.00
Number of foster hours
150,000.00
46,480.00
22,240.00
26,840.00
Number of pets returned to their owners at
the shelter
1,040.00
369.00
155.00
119.00
External customer satisfaction rating
4.70
4.53
4.22
4.15
Live release rate %
90.00
85.17
83.00
83.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 30
Department: Resilient Environment
 Division: Environmental Permitting
 Section: Waste Regulation
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of licenses and permits issued or
renewed
160.00
117.00
26.00
37.00
Number of regulatory inspections
performed
190.00
98.00
33.00
32.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 31
Department: Resilient Environment
 Division: Environmental Permitting
 Section: Environmental Assessment and Remediation
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of contaminated sites remediated
50.00
24.00
6.00
11.00
Number of contaminated sites awaiting
regulatory closure to be remediated
660.00
660.00
677.00
660.00
Number of contaminated sites remediated
closed to date
1,860.00
1,903.00
1,870.00
1,903.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 32
Department: Resilient Environment
 Division: Environmental Permitting
 Section: Water and Environmental Licensing
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of water licenses/permits
issued/renewed
860.00
748.00
236.00
260.00
Number of regulatory water inspections
performed
250.00
80.00
25.00
12.00
Number of water violations addressed via
enforcement actions
25.00
3.00
27.00
0.00
Number of aquatic/wetland
licenses/permits issued
950.00
885.00
386.00
300.00
Number of aquatic/wetland regulatory
inspections performed
300.00
270.00
25.00
106.00
Number of aquatic/wetland violations
addressed via enforcement actions
25.00
0.00
2.00
0.00
Number of tree removal licenses
issued/renewed
160.00
126.00
43.00
42.00
Tree inspections performed
900.00
882.00
208.00
270.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 33
Department: Resilient Environment
 Division: Environmental Permitting
 Section: Environmental Protection
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of active licenses
5,951.00
5,885.00
5,984.00
5,885.00
Number of licenses issued
3,250.00
2,643.00
767.00
836.00
Number of site visits
4,200.00
2,047.00
708.00
596.00
Number of violations noted (Wellfield
Protection, Environmental Compliance,
HazMat Licensing)
1,500.00
1,529.00
490.00
454.00
Number of enforcement actions taken
750.00
516.00
156.00
175.00
Percent of sites in compliance
75.00
50.00
59.46
51.00
Customer satisfaction rating
4.80
5.00
5.00
5.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 34
Department: Resilient Environment
 Division: Building Code
 Section: Building Code - Unincorporated / Airport
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of plans reviewed
3,700.00
2,253.00
891.00
764.00
Number of inspections performed
9,400.00
5,036.00
2,053.00
1,565.00
Number of permits issued
2,250.00
1,251.00
432.00
430.00
Number of Certificates of Occupancy
issued
35.00
22.00
9.00
11.00
Percent of plan reviews reviewed within 15
days
95.00
100.00
100.00
100.00
Percentage of Florida Building Code
permit inspections performed within 24
hours of request
95.00
100.00
100.00
100.00
External customer satisfaction rating
5.00
4.47
4.50
3.82
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 35
Department: Resilient Environment
 Division: Building Code
 Section: Building Code - Contract Cities
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of plans reviewed for contract
cities
13,400.00
6,604.00
3,968.00
1,920.00
Number of inspections performed for
contract cities
22,200.00
19,292.00
6,730.00
5,449.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 36
Department: Resilient Environment
 Division: Licensing, Elevator and Regulatory
 Section: Contractor Licensing Enforcement
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of new and renewal certificates
issued
3,100.00
901.00
N/A
652.00
Percent of renewal licenses renewed
80.00
17.00
15.39
17.00
Number of citations issued to
licensed/unlicensed contractors
94.00
71.00
24.00
18.00
Number of outreach activities educating
the public about contractor fraud
18.00
11.00
1.00
3.00
External customer satisfaction rating
4.00
4.50
4.50
4.80
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 37
Department: Resilient Environment
 Division: Licensing, Elevator and Regulatory
 Section: Elevator Inspections
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of renewal certificates of operation
issued
10,270.00
8,281.00
7,436.00
7,980.00
Number of new certificates of operation
issued
267.00
118.00
50.00
43.00
Number of witnessed tests and inspections
performed
5,000.00
3,149.00
N/A
1,138.00
Number of plans reviewed
1,042.00
839.00
256.00
346.00
Number of overdue annual inspections
3,406.00
2,724.00
3,549.00
2,724.00
Percent of elevators with expired
certificates
47.00
23.00
30.00
23.00
External customer satisfaction rating
3.00
4.69
5.00
4.63
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 38
Department: Resilient Environment
 Division: Licensing, Elevator and Regulatory
 Section: Consumer Regulatory
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of inspections conducted (Vehicle
for Hire, Auto Body/Repair Shops, Towing)
17,700.00
16,045.00
4,891.00
5,742.00
Number of applications/registrations
processed ( Auto Body/Repair Shop,
Chauffeur, Movers, Towing, Vehicle for
Hire)
6,800.00
4,699.00
640.00
2,280.00
Number of auto repair and auto body paint
shops inspected per inspector
1,200.00
1,192.00
446.00
441.00
Number of auto repair/auto body
complaints
80.00
53.00
20.00
11.00
Percent of identifiable auto repair and
auto body shops licensed and in full
compliance
70.00
79.09
22.35
64.45
External customer satisfaction rating
4.00
4.88
3.95
4.92
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 39
Department: Resilient Environment
 Division: Manatee Protection Fund
 Section: Manatee Protection Fund
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of Marine Facility inspections
conducted
75.00
192.00
9.00
63.00
Number of monitoring flights
15,000.00
1.00
15,081.00
1.00
Watercraft-related manatee mortality
1.00
3.00
4.00
0.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 40
Department: Resilient Environment
 Division: Housing Finance
 Section: Housing Finance Administration
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of mortgage credit certificates
provided to first time home buyers
100.00
12.00
4.00
3.00
Number of new affordable multi-family
units constructed
300.00
113.00
166.00
113.00
Number of residents receiving emergency
shelter/essential services
1,000.00
441.00
198.00
157.00
Number of residents provided a grant-
funded public service
1,000.00
1,603.00
244.00
682.00
Number of residents that have been
provided purchase assistance for new
home ownership
60.00
65.00
33.00
10.00
Number of residents receiving assistance to
rehabilitate their residences during the
year
50.00
29.00
0.00
14.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 41
Department: Resilient Environment
 Division: Natural Resources
 Section: Beach and Marine Resources
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of coral reef monitoring events
65.00
41.00
30.00
26.00
Percent of hatched sea turtle nests
experiencing disorientation events
10.00
10.94
18.90
13.79
Percent of mooring buoys in a safe and
operable condition
90.00
98.33
95.00
100.00
Percent of publicly accessible County
beaches that are of adequate dimensions
to provide storm protection, recreational
opportunities, and sea turtle nesting habitat
95.00
95.00
95.00
95.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 42
Department: Resilient Environment
 Division: Natural Resources
 Section: Water Resources Policy and Planning
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Attendance at Water Matters Day
3,500.00
4,014.00
N/A
499.00
Cumulative number of sites certified under
NatureScape Broward Initiative
5,283.00
5,440.00
5,123.00
5,440.00
Number of NatureScape Irrigation Service
Inspections
250.00
158.00
64.00
45.00
Number of people trained and served per
year through educational programs and
events
20,000.00
20,998.00
1,304.00
5,512.00
Number of Water Resources workshops held
and presentations made
400.00
283.00
29.00
95.00
Percentage of municipalities/water control
districts participating in coordinated water
resource management efforts
95.00
84.00
84.00
84.00
Percentage of water demand reduction for
large irrigation users implementing
NatureScape Irrigation Service
recommendations
20.00
22.00
15.00
28.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 43
Department: Resilient Environment
 Division: Natural Resources
 Section: Environmental Monitoring
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Average turnaround time in days from
sample receipt to final report
18.00
13.67
14.76
14.10
Number of analyses performed by
Environmental Monitoring laboratory
12,000.00
12,240.00
5,437.00
4,826.00
Number of sites sampled
3,200.00
4,508.00
1,750.00
1,517.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 44
Department: Resilient Environment
 Division: Natural Resources
 Section: Energy and Sustainability
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of local and regional governments
participating in sustainability, energy
conservation, and climate initiatives
implemented by the Energy and
Sustainability program
60.00
61.00
61.00
61.00
Number of presentations given to increase
awareness of energy, climate, and
sustainability issues and gain community
participation in sustainability initiatives
16.00
18.00
8.00
11.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 45
Department: Resilient Environment
 Division: Natural Resources
 Section: Air Quality
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of air quality outreach and
education events coordinated or attended
by staff
100.00
115.00
21.00
59.00
Percent of days when the outdoor air
quality is good
80.00
83.00
72.50
78.00
Percent of inspected facilities that are in
compliance
95.00
100.00
100.00
100.00
Percent of asbestos sites inspected
50.00
51.00
35.00
54.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 46
Department: Resilient Environment
 Division: Urban Planning
 Section: Development and Environmental Review
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of development and
environmental reviews
4,500.00
3,036.00
1,083.00
877.00
Number of applications processed
18,500.00
16,912.00
6,847.00
4,995.00
External customer satisfaction rating
4.75
4.65
4.73
4.70
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 47
Department: Resilient Environment
 Division: Urban Planning
 Section: Planning
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Percent of Land Use Plan amendments
reviewed for Broward County Planning
Council within 30 days
100.00
66.67
75.00
100.00
Number of amendments adopted to
maintain Comprehensive Plan in
compliance with state statute
15.00
1.00
0.00
0.00
Number of demographic or economic data
requests processed
150.00
110.00
51.00
27.00
Number of public outreach meetings and
workshops
20.00
23.00
7.00
8.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 48
Department: Resilient Environment
 Division: Urban Planning
 Section: Geographic Information Systems (GIS)
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Percent of requested web-mapping
applications completed
75.00
141.69
N/A
72.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 49
Department: Resilient Environment
 Division: Urban Planning
 Section: Zoning and Code Enforcement
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of zoning permits reviewed
450.00
369.00
149.00
123.00
Percentage of permit applications
reviewed within seven days of intake
96.00
27.07
94.70
12.20
Number of non-residential certificates of
use issued
50.00
15.00
8.00
2.00
Total claims of Zoning Code violations
investigated
1,760.00
945.00
554.00
408.00
Percent of complaints inspected within
three days
90.00
96.58
94.42
95.35
Number of residential certificates of use
issued
824.00
503.00
147.00
115.00
Percent of cases due to complaints
40.00
35.65
N/A
65.93
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 50
Department: Resilient Environment
 Division: Consumer Protection
 Section: Consumer Protection
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of written complaints received
495.00
509.00
151.00
170.00
Percent of written complaints closed within
30 days
50.00
47.74
56.95
65.29
Number of public contacts
9,000.00
10,371.00
3,991.00
3,491.00
Number of emergency and non-emergency
medical vehicle inspections
500.00
512.00
295.00
318.00
External customer satisfaction
4.00
4.88
3.95
4.92
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 51
Department: Resilient Environment
 Division: Consumer Protection
 Section: Child Care Licensing and Inspections
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of licenses and registrations issued
800.00
516.00
208.00
196.00
Number of inspections conducted of
licensed child care facilities and child
care homes
2,040.00
2,431.00
853.00
846.00
Average caseload per Child Care
Licensing Specialist
60.00
59.91
59.00
57.62
Percentage of all licensed/registered
childcare sites that are inspected in
accordance with Broward County
Ordinances
99.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
4.50
4.66
N/A
N/A
This measure is reported in the second and
fourth quarters.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 52
Department: Resilient Environment
 Division: Consumer Protection
 Section: Enforcement Administration
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of enforcement actions processed
350.00
153.00
71.00
52.00
Median days to settlement agreement or
final order
150.00
160.50
122.00
209.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 53
Department: Finance and Administrative Services
 Division: Administration
 Section: FASD Administration
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Total interest income earned (in millions)
17.00
19.93
4.77
8.49
Spread above the Merrill Lynch 1-3 year
Treasury & Agency Index
0.10
-1.12
0.29
-2.08
Return on investments (percent)
0.50
0.59
0.55
0.59
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 54
Department: Finance and Administrative Services
 Division: Value Adjustment Board
 Section: Value Adjustment Board
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Percentage of petitions received
electronically
96.00
N/A
0.00
N/A
No petitions were received during the third
quarter.
Percentage of petitions that went to
hearing
48.00
N/A
99.90
N/A
No hearings were set during the third quarter.
Number of folios confirmed by the VAB
3,800.00
4,313.00
2,122.00
2,183.00
Average cost of folios confirmed by the
VAB ($)
86.00
43.00
78.06
43.00
External customer satisfaction rating
4.90
N/A
N/A
N/A
No ratings were submitted during the third
quarter.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 55
Department: Finance and Administrative Services
 Division: Accounting
 Section: Accounting
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of credit card transactions
62,000.00
31,654.00
10,671.00
10,845.00
Number of paychecks and direct deposits
per fiscal year
168,000.00
127,238.00
38,947.00
38,902.00
Average number of days to pay invoice
from invoice date
25.00
26.00
25.00
33.00
Percent of time all financial reporting
deadlines are met
85.00
100.00
100.00
100.00
External customer satisfaction rating
4.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Average number of days to pay invoice
from receiver date
20.00
14.00
16.00
20.00
Receipt of Government Finance Officers
Association (GFOA) Certificate of
Excellence in financial reporting
1.00
1.00
N/A
1.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 56
Department: Finance and Administrative Services
 Division: Enterprise Technology Services
 Section: Customer Program Office
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of IT Security compliance
audits/scans completed
170.00
218.00
73.00
77.00
Number of County users who complete the
Cyber Security Awareness training
5,000.00
5,960.00
5,942.00
5,761.00
Number of project reviews or audits
7.00
16.00
12.00
4.00
Internal customer satisfaction rating
4.90
4.90
4.80
4.80
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 57
Department: Finance and Administrative Services
 Division: Enterprise Technology Services
 Section: Application Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of new/enhanced mobile friendly
applications delivered
8.00
44.00
10.00
19.00
Customer satisfaction rating
4.90
5.00
3.50
5.00
Percent of application development tickets
past due
15.00
16.00
16.00
15.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 58
Department: Finance and Administrative Services
 Division: Enterprise Technology Services
 Section: Infrastructure Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of requests received by the ETS
Service Desk
75,000.00
52,266.00
16,210.00
18,372.00
Percentage of Service Desk calls answered
in less than one minute
85.00
85.00
90.00
85.00
Percentage of Problem Priority 1 Incidents
resolved within 4 hours
75.00
72.00
77.00
84.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 59
Department: Finance and Administrative Services
 Division: Human Resources
 Section: Human Resources/General Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
First year of service turnover rate %
15.00
11.00
N/A
11.00
Number of applications received
countywide
32,500.00
25,322.00
8,969.00
8,470.00
Total number of positions filled
500.00
1,564.00
286.00
606.00
Time to Fill (Average number of days from
requisition creation in online recruitment
system to offer acceptance)
60.00
67.33
76.00
76.00
Time to Start (Average number of days
from acceptance to start date)
21.00
20.33
21.00
22.00
Ratio of HR FTE, per 100 Government
FTEs
1.00
1.23
N/A
1.23
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 60
Department: Finance and Administrative Services
 Division: Human Resources
 Section: Human Resources/Learning and Organizational Development
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of employees receiving Employee
Education Benefits
350.00
199.00
85.00
76.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 61
Department: Finance and Administrative Services
 Division: Human Resources - Employee Benefits
 Section: Employee Assistance Program
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of employee office visits
400.00
270.00
139.00
99.00
Number of organizational interventions
24.00
13.00
9.00
2.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 62
Department: Finance and Administrative Services
 Division: Human Resources - Employee Benefits
 Section: Employee Benefits Administration
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Employee satisfaction rating for
health/dental/vision plans
90.00
90.00
N/A
90.00
Number of wellness programs/seminars
offered
900.00
322.00
99.00
86.00
Internal customer satisfaction rating
4.50
4.50
N/A
N/A
This measure is reported annually in the second
quarter.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 63
Department: Finance and Administrative Services
 Division: Purchasing
 Section: Purchasing Administration
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Dollar value of goods sold as surplus
(auction or sale)
755,000.00
156,934.93
164,365.10
112,304.22
Training events delivered (internal County
events and public outreach events)
12.00
94.00
21.00
44.00
Average number of days to award
RLIs/RFPs
200.00
354.62
N/A
286.82
Average number of days to process
commodities & general services bids
125.00
125.59
N/A
136.47
Average number of days to process
construction bids
150.00
224.59
N/A
269.00
Internal customer satisfaction rating
4.25
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 64
Department: Finance and Administrative Services
 Division: Records, Taxes and Treasury
 Section: County Records
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Total documents recorded
700,000.00
619,875.00
226,610.00
199,242.00
Number of customers served (Official
records research assistance)
4,000.00
4,484.00
883.00
1,585.00
Average number of calendar days between
receipt and recordation of documents
1.50
1.36
1.34
1.29
Percentage of total documents recorded
electronically
83.00
86.26
85.52
85.80
External customer satisfaction rating
4.75
2.95
2.78
N/A
No ratings were received during the third quarter.
Average number of days from meeting to
minutes completion
12.00
13.83
12.60
14.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 65
Department: Finance and Administrative Services
 Division: Records, Taxes and Treasury
 Section: Operations/Treasury
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Bank reconciliations performed per
employee
480.00
366.00
120.00
129.00
Cash receipts monitored (in billions)
7.40
7.23
1.03
1.22
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 66
Department: Finance and Administrative Services
 Division: Records, Taxes and Treasury
 Section: Tourist Development Tax
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
External customer satisfaction rating
4.80
4.60
4.70
4.50
Expense as a percent of collections
0.87
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 67
Department: Finance and Administrative Services
 Division: Records, Taxes and Treasury
 Section: Auto Tags
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Total transactions completed
2,500,000.00
852,824.00
640,004.00
287,814.00
Percentage of e-commerce transactions to
total transactions processed
25.00
32.90
29.10
32.60
External customer satisfaction rating
4.00
3.79
3.36
N/A
No ratings were received during the third quarter.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 68
Department: Finance and Administrative Services
 Division: Records, Taxes and Treasury
 Section: Taxes, Licenses, Enforcement and Personal Property
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Overall delinquency collected for past
seven tax rolls versus delinquency stated
on April 1st of past seven tax rolls
95.00
91.33
85.30
87.00
External customer satisfaction rating
4.00
3.84
3.33
N/A
No ratings were received during the third quarter.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 69
Department: Finance and Administrative Services
 Division: Risk Management
 Section: Risk Management Administration
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Internal customer satisfaction rating
4.75
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 70
Department: Finance and Administrative Services
 Division: Risk Management
 Section: Risk Management Workers' Compensation
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
New workers' compensation (WC) claims
processed and administered
600.00
374.00
133.00
140.00
"Best practices" adherence rating for
adjusters
88.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percentage of workers' compensation
medical bills paid within 45 days from
receipt per State mandate
100.00
99.40
99.43
99.52
Percentage of workers' compensation
indemnity payments paid within seven days
of due date
98.00
97.67
97.51
97.66
Workers' compensation self-insurance costs
per employee (dollars)
700.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Workers' compensation internal customer
satisfaction rating
4.85
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Workers' compensation claims closed as a
percentage of claims opened annually
105.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 71
Department: Finance and Administrative Services
 Division: Risk Management
 Section: Risk Management Liability
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
New claims processed and administered
640.00
635.00
N/A
242.00
General liability claims closed as a
percentage of claims opened annually
100.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Automobile liability claims closed as a
percentage of claims opened annually
100.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Mass Transit claims closed as a
percentage of claims opened annually
100.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percentage of costs recovered for
repair/replacement of County owned assets
75.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Liability self-insurance costs per capita
1.62
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Internal customer satisfaction rating
4.70
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 72
Department: Finance and Administrative Services
 Division: Risk Management
 Section: Risk Management Safety and Occupational Health
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of training sessions provided
175.00
95.00
32.00
30.00
Number of criminal background checks
completed
3,800.00
2,780.00
671.00
1,058.00
Number of post employment-offer physicals
provided
700.00
501.00
96.00
198.00
Number of medical surveillance tests
provided
1,100.00
769.00
311.00
229.00
Number of safety activities conducted (site
visits, assessments, audits, inspections)
300.00
219.00
65.00
72.00
Number of occupational health activities
conducted (site visits, assessments, audits,
inspections)
400.00
300.00
95.00
105.00
Internal customer satisfaction rating
4.70
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 73
Department: Human Services
 Division: Administration - Human Services
 Section: Administration - Human Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Percent of outcomes achieved in direct
service programs
65.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percent of performance based outcomes
achieved in contracted programs
95.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Customer satisfaction rating
4.50
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 74
Department: Human Services
 Division: Crisis Intervention and Support
 Section: Administration - Crisis Intervention and Support
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
External customer satisfaction rating
4.50
4.81
4.88
4.96
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 75
Department: Human Services
 Division: Crisis Intervention and Support
 Section: Justice Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Percent of enrolled youth who successfully
complete the Juvenile Civil Citation
program
87.00
84.00
90.00
81.00
Percent of enrolled youth who successfully
complete the Juvenile Civil Citation
program and do not re-offend within 1 year
90.00
100.00
99.00
100.00
Number of youth enrolled in the Juvenile
Predisposition Services program
85.00
57.00
8.00
14.00
Percentage of youth who successfully
complete the Juvenile Predisposition
Services program
85.00
89.00
88.00
94.00
Number of adults committing a
misdemeanor offense that are referred to
the Adult Civil Citation program
45.00
47.00
14.00
8.00
Percent of enrolled adults who successfully
complete the Adult Civil Citation program
70.00
81.00
93.00
71.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 76
Department: Human Services
 Division: Crisis Intervention and Support
 Section: Nancy J. Cotterman Center
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of services provided to consumers
22,000.00
28,398.50
12,173.00
9,278.00
Percentage of medical examination
reports sent to applicable stakeholders
within 10 business days after the
examination
90.00
97.00
97.00
99.00
Percentage of clients successfully
completing counseling services
95.00
100.00
99.00
100.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 77
Department: Human Services
 Division: Broward Addiction Recovery
 Section: Broward Addiction Recovery Administration
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Percentage of screenings that result in an
admission to substance abuse services
within the agency
60.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percent of Criminal Justice System clients
who are receiving substance abuse
services
60.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percent of successful completions from
substance abuse services
65.00
72.90
67.80
71.70
External customer satisfaction rating
4.50
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 78
Department: Human Services
 Division: Broward Addiction Recovery
 Section: Detoxification Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Percent of Detoxification beds utilized
90.00
57.70
58.10
66.50
Percent of clients who complete
Detoxification and continue in substance
abuse services
75.00
79.60
80.60
77.80
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 79
Department: Human Services
 Division: Broward Addiction Recovery
 Section: Outpatient Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of enrollments in any level of
Outpatient Treatment Services
1,300.00
454.00
214.00
136.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 80
Department: Human Services
 Division: Broward Addiction Recovery
 Section: Residential Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Percent of Residential beds utilized
90.00
42.70
49.30
40.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 81
Department: Human Services
 Division: Community Partnerships
 Section: Administration - Community Partnerships
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Percentage of performance based
outcomes achieved in contracted
programs
95.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
4.40
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of clients served through County
contracts
94,000.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 82
Department: Human Services
 Division: Community Partnerships
 Section: Children's Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Percentage improvement in social and
emotional functioning
90.00
94.70
94.30
93.50
Percentage of client’s families that
experience decreased family stress
90.00
98.10
100.00
97.80
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 83
Department: Human Services
 Division: Community Partnerships
 Section: Health Care Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of medical encounters provided to
patients for primary care
30,000.00
7,474.00
4,233.00
2,173.00
Percentage of participants who improve
their ability to function in the community
85.00
95.30
100.00
97.20
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 84
Department: Human Services
 Division: Community Partnerships - Homeless Services Fund
 Section: Homeless Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of sheltered and unsheltered
homeless individuals
2,800.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percentage of Emergency Shelter beds
utilized
95.00
58.80
58.78
56.90
Percentage of clients that move from
Emergency Shelters to a stable housing
solution
30.00
34.60
34.43
38.50
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 85
Department: Human Services
 Division: Elderly and Veterans Services
 Section: Elderly and Veterans Administration
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of seniors served
3,300.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percentage of seniors served who remain
in stable non-institutional housing
95.00
98.90
99.10
99.20
Percentage of staff time engaged in direct
service provision
70.00
71.67
85.00
72.00
External customer satisfaction rating
4.50
4.77
4.89
4.65
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 86
Department: Human Services
 Division: Elderly and Veterans Services
 Section: Veterans Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of veterans, dependents, and
dependent survivors served
1,700.00
1,054.00
387.00
366.00
Dollar value of approved claims filed with
the assistance of the Veterans Services
Section
11,600,000.00
7,719,388.51
3,608,452.00
2,465,735.51
Goal Statement:
To provide assistance to veterans, their dependents and dependent survivors in applying for the federal benefits to which they are entitled; this results in the
attainment and/or maintenance of self-sufficiency.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 87
Department: Human Services
 Division: Family Success Administration
 Section: Family Success Administration
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
External Customer Satisfaction Rating
4.80
4.87
4.80
4.90
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 88
Department: Human Services
 Division: Family Success Administration
 Section: Family Success Centers
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of customers served
20,000.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percent of clients who have resolved their
crisis at time of discharge
90.00
100.00
96.00
100.00
Percentage of individuals who received
emergency assistance payments who
maintained stability
88.00
100.00
97.00
100.00
Percent of homeless clients who maintain
housing
80.00
93.00
86.00
91.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 89
Department: Port Everglades
 Division: Port Everglades Administration
 Section: Administration
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Passenger count
1,000,000.00
1,422,902.00
53,091.00
413,301.00
Twenty-foot equivalent units(a standard
measurement for container ships) handled
1,424,720.00
844,694.00
264,339.00
289,932.00
Customer satisfaction measured among
tenants and port users via customer service
survey
4.25
N/A
N/A
N/A
No ratings were submitted during the third
quarter.
Goal Statement:
To coordinate the various administrative and financial activities of the divisions within the Port Everglades Department to ensure compliance with County
policies and goals, to develop marketing and promotional strategies that create and promote commerce and industry and create employment within Broward
County, and to provide Port-wide general administrative support and services including agenda coordination and communication support, management of the
franchise and business permit program, property management, leasing, and human resources.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 90
Department: Port Everglades
 Division: Port Everglades Administration
 Section: Business Administration
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Percentage of leasable office space
occupied
85.00
93.58
91.56
93.58
Percent of rental revenue goal reached
95.00
94.50
92.53
95.70
Percent of leasable warehouse space
occupied
85.00
100.00
100.00
100.00
Percentage of developed leasable land
occupied
94.00
100.00
100.00
100.00
Average time to process a completed
franchise application (required for certain
services at the Port)
60.00
68.00
55.00
52.00
Rental revenue generated from leases
(millions)
14.75
11.34
3.88
3.83
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 91
Department: Port Everglades
 Division: Port Everglades Administration
 Section: Operations
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Percent of container crane uptime
99.80
99.85
99.75
99.78
Average number of work orders backlogged
80.00
107.00
81.00
81.00
Average work order completion time (days)
6.00
15.43
2,093.90
30.00
Percentage of preventative maintenance
projects completed compared to number
scheduled
90.00
95.78
93.98
93.98
Percent of time linehandlers report to the
dock 15 minutes or more prior to a ship
docking/sailing
95.00
98.33
100.00
98.00
Percentage of customer inquiries
responded to within one business day
100.00
100.00
100.00
100.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 92
Department: Port Everglades
 Division: Port Everglades Administration
 Section: Seaport Engineering and Facilities Maintenance
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Percentage of projects completed within
original time frame
90.00
90.00
100.00
90.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 93
Department: Public Works
 Division: Administration
 Section: Construction Management
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of CMD consulting hours provided
to County agencies
1,000.00
1,913.00
708.00
667.00
Number of construction projects managed
15.00
20.00
18.00
20.00
Number of renovation projects managed
75.00
65.00
65.00
65.00
Number of Green/LEED certified building
projects
10.00
20.00
12.00
20.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 94
Department: Public Works
 Division: Facilities Management
 Section: Cleaning
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of square feet serviced by the
cleaning section (in millions)
5.60
5.60
5.60
5.60
Customer satisfaction rating
4.25
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 95
Department: Public Works
 Division: Facilities Management
 Section: Paid Parking
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of square feet serviced by paid
parking (in millions)
1.70
1.70
1.70
1.70
Customer satisfaction rating
4.25
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 96
Department: Public Works
 Division: Facilities Management
 Section: Program Administration/Management
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Average warehouse turn ratio
1.50
0.81
0.22
0.31
Average inventory accuracy (%)
98.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of square feet managed (in
millions)
8.40
8.40
8.40
8.40
Customer satisfaction rating
4.25
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 97
Department: Public Works
 Division: Facilities Management
 Section: Real Property
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of due diligence reports received
and reviewed
58.00
33.00
N/A
15.00
Number of title search reports processed
480.00
510.00
N/A
155.00
Number of parcels received for purchase
and lease acquisition, and disposition
145.00
159.00
23.00
31.00
In-house appraisal projects, review of third
party appraisals, and review of residential
appraisal reports
30.00
0.00
3.00
0.00
Percentage of building square footage,
leased versus owned
13.00
13.00
13.00
13.00
Customer satisfaction rating
4.50
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 98
Department: Public Works
 Division: Facilities Management
 Section: Repairs and Maintenance
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of work orders processed
56,500.00
45,341.00
14,166.00
16,376.00
Customer satisfaction rating
4.25
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 99
Department: Public Works
 Division: Facilities Management
 Section: Roads and Grounds
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of square feet serviced by Roads
and Grounds (in millions)
7.00
7.00
7.00
7.00
Customer satisfaction rating
4.25
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 100
Department: Public Works
 Division: Facilities Management
 Section: Security
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Customer satisfaction rating
4.25
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 101
Department: Public Works
 Division: Facilities Management
 Section: Utilities
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Energy Performance Index (kWh/sq.ft./yr)
19.00
16.60
17.45
16.60
Energy Cost Index (dollars/sq.ft./yr)
1.45
1.54
1.26
1.54
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 102
Department: Public Works
 Division: Highway Construction and Engineering
 Section: Engineering Management and Design
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of projects under construction
10.00
17.00
N/A
17.00
Dollar value of construction during the
fiscal year (millions)
10.00
7.05
0.82
2.57
Dollar value of design and construction
management services
1,300,000.00
975,692.00
407,264.00
326,194.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 103
Department: Public Works
 Division: Highway Construction and Engineering
 Section: Engineering Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of active GIS Projects
19.00
19.00
N/A
19.00
Number of survey projects completed
90.00
88.00
24.00
30.00
Number of plat and delegation requests
reviewed
100.00
62.00
17.00
21.00
Number of plats recorded
32.00
25.00
17.00
11.00
Number of technical reviews for
determination of right-of-way requirements
48.00
30.00
10.00
11.00
Number of right-of-way related inquiries
2,400.00
1,350.00
N/A
482.00
Number of permits issued
560.00
352.00
137.00
91.00
Number of plans reviewed per year within
14 calendar day mandated review time
525.00
368.00
128.00
132.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 104
Department: Public Works
 Division: Highway and Bridge Maintenance
 Section: Construction/Highway Maintenance
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Total cost per hour for normal operation of
draw bridge ($)
34.00
36.14
35.50
39.01
Percent compliance with the ten-year
roadway drainage system surface water
management license renewal and permit
requirements program
98.00
98.00
98.00
98.00
Average cost per foot to clean, inspect,
and video tape roadway drainage system
storm drainage pipes (dollars)
1.40
1.43
1.29
1.32
Cost of routine maintenance per lane mile
($)
6,000.00
3,645.89
1,198.93
1,186.22
Number of work days to respond to citizen
requests
1.00
1.00
1.00
1.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 105
Department: Public Works
 Division: Highway and Bridge Maintenance
 Section: Mosquito Control Local
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of citizen requests
11,500.00
8,228.00
2,443.00
6,317.00
Acres treated by aerial adulticiding
22,000.00
0.00
0.00
0.00
Acres treated by ground adulticiding
195,000.00
85,381.92
47,501.88
63,945.64
Acres treated by ground larviciding
65,000.00
34,571.86
32.34
34,486.36
Number of sites inspected
3,200.00
1,494.00
536.00
434.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 106
Department: Public Works
 Division: Traffic Engineering
 Section: Administration - Traffic Engineering
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
External customer satisfaction rating
4.50
4.53
4.67
4.53
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 107
Department: Public Works
 Division: Traffic Engineering
 Section: Signal Construction/Maintenance
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of signalized intersections
maintained (excluding school flashers)
1,466.00
1,469.00
1,468.00
1,469.00
Number of school flashers maintained
(ground-mounted and aerial)
1,080.00
1,090.00
1,068.00
1,090.00
Number of streetlights maintained
1,530.00
1,484.00
1,470.00
1,484.00
Percent of emergency calls responded to
within 1 hour
92.00
94.90
95.00
94.90
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 108
Department: Public Works
 Division: Traffic Engineering
 Section: Signal Systems Engineering
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of arterial segments retimed
45.00
64.00
33.00
13.00
Number of customer timing requests
1,250.00
993.00
432.00
349.00
Number of communication inspections
performed
25.00
8.00
2.00
1.00
Percent of synchronized signals retimed
30.00
15.33
24.00
8.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 109
Department: Public Works
 Division: Traffic Engineering
 Section: Traffic Studies
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of traffic studies conducted
440.00
461.00
167.00
201.00
Number of traffic investigations completed
3,300.00
1,311.00
313.00
407.00
Percent of traffic studies completed within
six weeks
90.00
55.00
53.00
40.00
Average cost to perform a study or
investigation ($)
130.00
58.00
124.20
56.70
Average cost to perform a traffic count ($)
449.00
393.00
500.00
294.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 110
Department: Public Works
 Division: Traffic Engineering
 Section: Signs and Markings
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of signs fabricated and
installed/replaced
11,000.00
11,523.00
N/A
4,137.00
Number of line miles of roadway marked
400.00
233.00
63.00
71.00
Number of emergency calls received
1,200.00
1,000.00
323.00
342.00
Percent of time emergencies are
responded to within 1 hour
99.00
98.90
99.00
99.00
Number of arrows, pavement legends and
other marking tasks completed
1,100.00
1,269.00
166.00
479.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 111
Department: Solid Waste Recycling Services
 Division: Solid Waste Recycling Services
 Section: Municipal Services
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Pounds of recyclables collected per
residential unit
460.00
393.24
148.65
132.83
Operating cost per single family residential
unit (dollars)
440.00
304.63
97.16
103.04
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 112
Department: Solid Waste Recycling Services
 Division: Solid Waste Recycling Services
 Section: Bulk Waste and Yard Waste Program
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Operating cost of disposal of trash per ton
106.00
101.56
115.12
101.08
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 113
Department: Solid Waste Recycling Services
 Division: Solid Waste Recycling Services
 Section: Household Hazardous Waste and Electronics Recycling Collection
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of household hazardous waste and
electronic recycling program users
15,000.00
13,660.00
3,766.00
4,712.00
Total pounds of household hazardous and
electronic materials removed from waste
stream
700,000.00
453,583.00
140,707.00
146,052.00
Operating cost per pound for removal of
household hazardous and electronic
materials from waste stream
1.80
1.70
1.32
2.11
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 114
Department: Solid Waste Recycling Services
 Division: Solid Waste Recycling Services
 Section: Landfill Operations
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Tons of unprocessable waste landfilled
100,000.00
94,035.00
22,579.00
34,039.00
Operating cost per ton of waste received
30.81
18.88
25.98
23.15
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 115
Department: Solid Waste Recycling Services
 Division: Solid Waste Recycling Services
 Section: Recycling
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of volunteers that participate in
the Keep Broward Beautiful Program
900.00
444.00
179.00
219.00
Percent of County-owned and/or occupied
facilities participating in the Government
Facilities Recycling Program
87.00
93.00
N/A
93.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 116
Department: Water And Waste Water Services
 Division: Water and Wastewater Services
 Section: Administration
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Commissioner's requests per 10,000
customers
2.00
N/A
0.35
N/A
The quarterly result for this measure will be
updated in the subsequent report.
Ratio of Available Funds (Revenues net of
Operating Expense) to Debt Service
Payments
1.60
N/A
1.61
N/A
The quarterly result for this measure will be
updated in the subsequent report.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 117
Department: Water And Waste Water Services
 Division: Water and Wastewater Services
 Section: Information Technology
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Work orders processed
1,350.00
1,189.00
443.00
395.00
Service calls processed
3,500.00
1,775.00
677.00
497.00
Percent of time response to a client
automation service call is within 90
minutes
91.00
98.80
98.67
98.59
Availability of applications and
infrastructure (%)
99.00
100.00
100.00
100.00
Average service call resolve time (minutes)
35.00
39.70
47.00
42.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 118
Department: Water And Waste Water Services
 Division: Water and Wastewater Services
 Section: Engineering
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Developer projects coordinated (monthly
average)
320.00
363.00
113.00
123.00
Developer projects reviewed
160.00
146.00
41.00
62.00
Permit applications processed
200.00
138.00
48.00
42.00
Plats, site plans, easement vacations, re-
zonings processed
450.00
316.00
90.00
106.00
Dollars spent (millions)
55.00
44.10
30.50
18.10
Percent of developer plans reviewed in 14
days or less
99.00
94.00
100.00
100.00
Change order percentage
2.00
2.05
0.99
2.05
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 119
Department: Water And Waste Water Services
 Division: Water and Wastewater Services
 Section: Business Operations
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Average total cost per customer account
per month
8.60
9.61
9.27
9.32
Number of Payments Processed per
Quarter
25,000.00
9,173.00
4,342.00
3,128.00
Percentage of purchase orders processed
within 3 days
95.00
95.00
98.00
97.00
Percent of inventory requisitions filled
within 3 days
95.00
98.00
98.00
98.00
Number of customer service calls received
120,000.00
87,984.00
28,385.00
28,685.00
Number of work orders completed
3,000.00
2,471.00
805.00
855.00
Average number of water meters read
monthly
57,000.00
59,898.00
59,884.00
59,913.00
External audit comments
0.00
0.00
0.00
0.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 120
Department: Water And Waste Water Services
 Division: Water and Wastewater Services
 Section: Water & Wastewater Operations
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Millions of gallons of water delivered
10,000.00
7,111.00
2,531.00
2,388.00
Millions of gallons of wastewater collected
5,500.00
3,710.00
1,108.00
1,292.00
Number of external water quality customer
complaints
65.00
58.00
15.00
24.00
Direct cost of 1,000 gallons of treated retail
water sold (treated and purchased)
2.11
2.30
2.10
2.35
Direct cost per 1,000 gallons of retail
wastewater collected
1.85
2.32
2.09
2.25
Direct cost per 1,000 gallons of regional
wastewater treated
0.86
0.95
0.89
0.92
Direct cost per 1,000 gallons of regional
raw water sold
0.17
0.11
0.14
0.11
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 121
Department: Water And Waste Water Services
 Division: Water and Wastewater Services
 Section: Water Management
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of structure operations required for
water control management
135.00
51.00
7.00
51.00
Percentage of time that system surface
water elevations are maintained within 0.2
foot of the target wet/dry season elevations
85.00
88.33
80.00
90.00
Operation and maintenance cost per acre
for all waterways (dollars)
250.00
373.04
376.72
281.63
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 122
Department: Water And Waste Water Services
 Division: Water and Wastewater Services
 Section: Waterways Management
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Aquatic plant management cost per acre
for Parks and other County agency
waterways (dollars)
350.00
518.40
430.87
288.15
Aquatic plant management cost per acre
for water control district waterways (dollars)
300.00
325.96
350.94
278.90
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 123
Department: Transportation
 Division: Transit
 Section: Administration
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Percentage of packing slips, invoices,
internal receivers (i.e., receiving
documents) processed for payment within 5
working days of their receipt in the
Payables Section
97.00
96.70
97.40
93.40
Number of internal receivers processed
6,000.00
4,066.00
1,329.00
1,265.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 124
Department: Transportation
 Division: Transit
 Section: Capital Program
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Contracts meeting/exceeding OESBD
designated goals
10.00
26.00
9.00
8.00
Number of bus stop upgrades
1,275.00
1,716.00
620.00
364.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 125
Department: Transportation
 Division: Transit
 Section: Safety and Security
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of FTA required random drug tests
conducted
569.00
452.00
233.00
109.00
Number of FTA required reasonable
alcohol tests conducted
114.00
164.00
74.00
28.00
Cost per random alcohol or drug test
(dollars)
80.00
131.81
86.38
159.49
Number of injuries per 100,000 trips
0.86
0.77
1.17
0.74
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 126
Department: Transportation
 Division: Transit
 Section: Maintenance
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Miles between road calls
5,000.00
3,064.00
4,189.00
3,524.00
Number of revenue service interruptions
due to mechanical failure
3,000.00
3,433.00
807.00
960.00
Number of preventive maintenance
inspections
3,325.00
2,188.00
749.00
689.00
Average cost per repair work order (dollars)
495.00
474.63
492.50
406.73
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 127
Department: Transportation
 Division: Transit
 Section: Customer Relations and Communication
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of telephone calls answered
350,000.00
262,173.00
91,147.00
91,909.00
Duration of customer service calls (in
seconds)
105.00
107.00
106.00
107.00
Number of bus passes sold
337,000.00
307,439.00
0.00
151,591.00
Percentage of orders for bus passes filled
within 2 business days of confirmed request
98.00
98.70
N/A
99.00
Average monthly website visits
225,000.00
75,998.67
107,580.00
84,053.00
Number of community outreach
presentations
90.00
71.00
30.00
6.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 128
Department: Transportation
 Division: Transit
 Section: Service and Capital Planning
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of directly operated passenger trips
(millions)
17.75
14.80
3.90
5.10
Number of passengers per revenue hour
19.69
17.60
14.90
18.90
Number of Community Bus passenger trips
1,579,080.00
843,741.00
243,380.00
295,857.00
Passenger trips per community bus revenue
hour
9.20
7.50
6.30
7.80
Percentage of farebox recovery to cost
7.68
15.60
8.90
16.50
Subsidy per passenger ($)
7.15
6.03
4.20
5.71
Ratio of peak service vehicles to off-peak
vehicles
1.36
1.46
1.47
1.46
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 129
Department: Transportation
 Division: Transit
 Section: Transportation Operations
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Cost per passenger trip (dollars)
8.22
7.14
4.61
6.84
Percentage change in passenger trips
32.20
40.70
77.30
31.60
Percent on-time performance
70.00
71.40
70.20
74.70
Percentage of complainants contacted
98.00
99.30
97.70
99.60
Number of operational complaints per
100,000 riders
20.00
33.22
36.57
42.78
Number of driver at fault accidents per
100,000 miles
0.90
1.23
0.98
1.21
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 130
Department: Transportation
 Division: Transit
 Section: Paratransit Transportation
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Total number of ADA and Transportation
Disadvantaged Paratransit passenger trips
691,013.00
491,131.00
140,249.00
173,163.00
Passenger trips per revenue mile
0.08
0.08
0.06
0.08
Portion (number) of Paratransit trips that
are Transportation Disadvantaged
Community Lifeline trips
172,753.00
141,694.00
26,445.00
55,552.00
Total number of ACT passenger trips
18,500.00
11,212.00
2,311.00
4,071.00
Program cost per trip (excluding ACT)
36.81
44.58
49.33
45.86
Contract cost (blended) per trip (excluding
ACT)
37.97
36.12
42.22
36.59
On-time performance (%)
92.00
89.10
91.90
85.90
Number of registered Paratransit
passengers
16,000.00
16,812.00
16,403.00
16,812.00
Number of Paratransit riders trained to use
fixed route
75.00
1.00
0.00
0.00
Total number of customer service
complaints received
3,500.00
2,335.00
596.00
900.00
Customer service complaints as a
percentage of passenger trips
0.67
0.48
0.42
0.52
Accidents per 100,000 vehicle miles
2.00
1.39
1.27
1.39
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 131
Department: Transportation
 Division: Fleet Services
 Section: Vehicle Management
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Percent of time general fleet equipment is
available
97.00
100.00
99.00
100.00
Percent of time special purpose fleet
equipment is available
95.00
99.00
99.00
99.00
Percent of time rental fleet equipment is
available
90.00
98.00
100.00
97.00
Replacement vehicles purchased
300.00
118.00
1.00
62.00
Total number of electric vehicles in fleet
55.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Internal customer satisfaction rating
4.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 132
Department: Transportation
 Division: Fleet Services
 Section: Inventory Control
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Gallons of fuel purchased
1,300,000.00
1,188,419.00
509,593.00
479,134.00
Percent of inventory available
80.00
66.00
81.00
62.00
Percent of time parts procurement
achieved a two-day turn around time
90.00
99.00
99.00
100.00
Goal Statement:
To efficiently procure, stock, and issue the repair parts and fuel necessitated by fleet utilization, ensuring adequate and available inventory.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 133
Department: Transportation
 Division: Fleet Services
 Section: Equipment Maintenance
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Average maintenance cost per vehicle ($)
1,300.00
1,026.00
314.00
358.00
Percent of preventative maintenance
service performed within 30 days of
schedule
50.00
62.00
N/A
55.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 134
Department: Medical Examiner
 Division: Medical Examiner & Trauma Services
 Section: Operations
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of cases investigated and
accepted
2,800.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of cases investigated but declined
jurisdiction
1,900.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of cases per investigator
700.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Total number of scenes visited
625.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Total number of indigent cases
investigated
650.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of indigent cases cremated with
private funding
60.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 135
Department: Medical Examiner
 Division: Medical Examiner & Trauma Services
 Section: Pathology
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of autopsies and examinations per
pathologist
300.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percentage of autopsies completed within
24 hours of arrival of body to morgue
90.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percentage of cases with final cause of
death determination of 90 days or less
95.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 136
Department: Medical Examiner
 Division: Medical Examiner & Trauma Services
 Section: Toxicology
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Median time to complete toxicology DUI
(driving under the influence) cases (days)
20.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Median time to complete toxicology
sexual assault cases (days)
20.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Median Time to complete toxicology
cases (days)
17.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percent of toxicology examinations
completed within 30 calendar days of case
submission
90.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 137
Department: Medical Examiner
 Division: Medical Examiner & Trauma Services
 Section: Trauma Management
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of trauma cases reviewed
400.00
280.00
106.00
92.00
Number of over-triage patients (trauma
alerts patients who are discharged from a
trauma hospital within 24 hours of arrival)
775.00
563.00
142.00
188.00
Number of under-triage patients (trauma
alert patients who are not taken to a trauma
center)
345.00
267.00
50.00
93.00
Total number of trauma patients (Levels 1,
2, and 3)
7,200.00
6,804.00
2,007.00
2,294.00
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 138
Department: Convention Center
 Division: Convention Center
 Section: Convention Center Operations
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Attendance
157,150.00
259,432.00
N/A
113,246.00
Event Days
192.00
273.00
N/A
126.00
External customer satisfaction rating
5.00
N/A
N/A
N/A
No ratings were submitted during the third
quarter.
Gross revenue generated by Convention
Center contractor from Convention Center
operations
8,287,510.00
4,935,776.00
N/A
2,726,239.00
Convention Center contractor gross
expenditures to operate the Convention
Center
13,337,430.00
5,524,692.00
448,137.00
3,040,860.00
Convention Center contractor gross
operating profit/loss
-5,049,920.00
-588,916.00
-448,137.00
-314,621.00
Non-contractor County expenses to operate
the Convention Center
2,015,350.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To maximize the benefit to the tourism industry through the successful operation of the Broward County Convention Center and to ensure a positive reputation
for Broward County by providing facility users with a well maintained, professionally managed Convention Center.
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 139
Department: GFLCVB Visitors Bureau
 Division: Convention and Visitors Bureau
 Section: Greater Fort Lauderdale Convention and Visitors Bureau (CVB)
Performance Measure
FY22 Projection
FY22 to Date
FY21 Quarter 3
FY22 Quarter 3
Report Note
Number of room nights produced in
Broward County by sales staff
482,000.00
358,631.00
130,779.00
169,264.00
Average daily rates of a hotel room
(dollars)
140.50
181.46
149.85
180.82
Average hotel occupancy rate (percent)
72.70
72.60
77.42
71.96
Average revenue generated by each hotel
room in Broward County (dollars)
103.25
135.10
117.39
132.42
Broward County, Florida - Fiscal Year 2022 Quarterly Performance Measure Report Page 140