Fiscal Year 2018
First Quarter Performance Measurement Report
INTRODUCTION
The purpose of this Management Report is to provide quarterly information on
the performance of Broward County government. This document reports the quarterly
receipt and expenditure of county funds, as well as the projected and actual
performance of county agencies. All Broward County agencies that report to the County
Administrator are required to participate in the Performance Measurement and
Reporting System. The performance measurement data in this report is a summary of
the Administration’s operational performance for the most recent quarter based on un-
audited information reported by the Departments/Divisions/Offices.
The Management Report is published in electronic format only, approximately 60
days following the end of each fiscal quarter.
Performance measures, data, and notes were reviewed and approved by
Division executive management prior to publication.
If you have any questions or desire additional information, please call the
Accounting Division at (954) 357-7140 (receipts and expenditures) or the Office of
Management and Budget (performance measurements) (954) 357-6345.
GENERAL FUND (10010) BUDGET ACTUAL VARIANCE
Local:
Property Taxes 937,994,230$ 790,552,287$ (147,441,943)$
Recording Fees 6,000,000 1,648,959 (4,351,041)
Revenue Collector Fees 22,372,000 9,106,191 (13,265,809)
Interest Income 3,500,000 220,158 (3,279,842)
Sheriff 13,580,500 166,579 (13,413,921)
Other Local 61,553,375 11,257,996 (50,295,379)
State:
Revenue Sharing 30,979,000 7,399,444 (23,579,556)
Half-Cent Sales Tax 65,977,330 5,528,158 (60,449,172)
Other State 1,796,950 28,523 (1,768,427)
Transfers 14,233,730 106,250 (14,127,480)
Less 5 % (56,322,250) - 56,322,250
Total Revenues 1,101,664,865
826,014,545 (275,650,320)
EXPENDITURES:
County Commission 16,188,390 3,701,682 12,486,708
County Administrator 25,445,040 4,878,027 20,567,013
Finance and Administrative Services 60,505,741 12,650,447 47,855,294
Human Services 70,677,844 8,041,089 62,636,755
Libraries, Parks and Cultural 109,418,872 22,463,089 86,955,783
Transportation 200,000 - 200,000
Environmental Protection and Growth Management 25,123,814 5,789,296 19,334,518
Public Works 45,891,445 8,437,530 37,453,915
Non-Departmental 75,811,462 47,391,937 28,419,525
Constitutional Officers 560,743,117 144,355,318 416,387,799
Judicial 1,809,630 219,974 1,589,656
Boards and Agencies 11,804,422 2,671,476 9,132,946
Transfers 158,966,858 45,559,721 113,407,137
Reserves 165,478,796 - 165,478,796
Total Expenditures 1,328,065,431 306,159,586 1,021,905,845
REVENUES OVER (UNDER) EXPENDITURES (226,400,566) 519,854,959 746,255,525
Fund Balance, October 1, 2017 226,400,566 254,480,165 28,079,599
Fund Balance, December 31, 2017 -$ 774,335,124$ 774,335,124$
REVENUES:
BROWARD COUNTY
QUARTERLY MANAGEMENT REPORT
REVENUES AND EXPENDITURES
FISCAL YEAR TO DATE THROUGH DECEMBER 31, 2017
SPECIAL PURPOSE AND SPECIAL REVENUE FUNDS*
FUND # NAME OF FUND BUDGET ACTUAL VARIANCE
10025 Mass Transit - Operating 144,500,710$ 28,492,323$ (116,008,387)$
10071 Wireless E911 33,898,298 13,690 (33,884,608)
10140 BSO Consolidated Dispatch Contract 42,122,150 10,494,744 (31,627,406)
11015 Sheriff - Contract Services 222,747,990 31,877,986 (190,870,004)
11020 Fire Protection 118,265,586 15,402,188 (102,863,398)
11405 Convention Ctr and Visitors Br 33,729,720 2,064,652 (31,665,068)
11415 Two Cent Tourist Tax Revenue (Civic Arena Tax) 25,525,000 4,704,414 (20,820,586)
11420 Three Cent Tourist Tax Revenue 35,870,150 6,342,763 (29,527,387)
11505 County Transportation Trust 30,977,831 2,394,057 (28,583,774)
11520 CTTF Local Option Gas Tax 70,137,500 5,298,816 (64,838,684)
11525 Transportation Concurrency 23,850,000 3,056,670 (20,793,330)
Total Revenues
781,624,935$ 110,142,303$
(671,482,632)$
10025 Mass Transit - Operating 144,500,710$ 39,261,293$ 105,239,417$
10071 Wireless E911 33,898,298 748,601 33,149,697
10140 BSO Consolidated Dispatch Contract 42,122,150 10,530,540 31,591,610
11015 Sheriff - Contract Services 222,747,990 53,413,998 169,333,992
11020 Fire Protection 118,265,586 28,064,634 90,200,952
11405 Convention Ctr and Visitors Br 33,729,720 5,031,240 28,698,480
11415 Two Cent Tourist Tax Revenue (Civic Arena Tax) 25,525,000 4,561,784 20,963,216
11420 Three Cent Tourist Tax Revenue 35,870,150 8,930,761 26,939,389
11505 County Transportation Trust 30,977,831 6,397,685 24,580,146
11520 CTTF Local Option Gas Tax 70,137,500 11,095,753.00 59,041,747
11525 Transportation Concurrency 23,850,000 2,520,000.00 21,330,000
Total Expenditures 781,624,935$ 170,556,289$ 611,068,646$
* Funds reflected are those with budgets exceeding $20 million
BROWARD COUNTY
QUARTERLY MANAGEMENT REPORT
REVENUES AND EXPENDITURES
FISCAL YEAR TO DATE THROUGH DECEMBER 31, 2017
REVENUES:
EXPENDITURES:
CAPITAL PROJECTS FUNDS*
FUND # NAME OF FUND BUDGET ACTUAL VARIANCE
30110 Engineering Capital Projects 41,193,582$ (54,315)$ (41,247,897)$
30115 Constitutional Gas Tax Capital Projects 116,590,015 1,288,631 (115,301,384)
30205 General Capital Outlay 371,198,856 26,925,260 (344,273,596)
35010 Court Facilities Capital 28,310,339 14,271 (28,296,068)
35020 Tourist Tax Capital Projects 49,510,561 3,654,884 (45,855,677)
35030 Beach Erosion Capital Outlay 88,706,424 1,700,983 (87,005,441)
35040 Unincorporated Area Capital 28,561,887 1,861 (28,560,026)
35060 04/05 GOB Parks & Land Preservation- Capital 20,137,454 312 (20,137,142)
35120 Mass Transit-Capital Non-Grants 37,241,112 6,551,503 (30,689,609)
Total Revenues 781,450,230$ 40,083,390$ (741,366,840)$
30110 Engineering Capital Projects 41,193,582$ 1,322,129$ 39,871,453$
30115 Constitutional Gas Tax Capital Projects 116,590,015 3,488,564 113,101,451
30205 General Capital Outlay 371,198,856 7,685,562 363,513,294
35010 Court Facilities Capital 28,310,339 104,552 28,205,787
35020 Tourist Tax Capital Projects 49,510,561 4,259,697 45,250,864
35030 Beach Erosion Capital Outlay 88,706,424 50,698 88,655,726
35040 Unincorporated Area Capital 28,561,887 175,274 28,386,613
35060 04/05 GOB Parks & Land Preservation- Capital 20,137,454 248,235 19,889,219
35120 Mass Transit-Capital Non-Grants 37,241,112 161,458 37,079,654
Total Expenditures 781,450,230$ 17,496,169$ 763,954,061$
* Funds reflected are those with budgets exceeding $20 million
REVENUES:
BROWARD COUNTY
QUARTERLY MANAGEMENT REPORT
REVENUES AND EXPENDITURES
FISCAL YEAR TO DATE THROUGH DECEMBER 31, 2017
EXPENDITURES:
ENTERPRISE FUNDS* 12/31/17 12/31/16
OPERATING REVENUES:
Aviation 73,707,000$ 58,597,000$
Port Everglades 43,772,000 41,280,000
Water & Wastewater 34,659,000 33,296,000
Total Revenues 152,138,000 133,173,000
OPERATING EXPENSES:
Aviation 67,261,000 59,458,000
Port Everglades 30,444,000 28,588,000
Water & Wastewater 25,095,000 23,855,000
Total Expenses 122,800,000 111,901,000
Aviation 6,446,000 (861,000)
Port Everglades 13,328,000 12,692,000
Water & Wastewater 9,564,000 9,441,000
Total Operating Income 29,338,000 21,272,000
NON-OPERATING INCOME (EXPENSES) & TRANSFERS**:
Aviation (3,654,000) (4,015,000)
Port Everglades 6,843,000 (983,000)
Water & Wastewater (4,360,000) (4,041,000)
Total Non-Operating Income (Expenses) (1,171,000) (9,039,000)
Aviation 2,792,000 (4,876,000)
Port Everglades 20,171,000 11,709,000
Water & Wastewater 5,204,000 5,400,000
Change in Net Position 28,167,000$ 12,233,000$
* Funds reflected are those with revenues or expenses exceeding $20 million
** Includes Capital Contributions
BROWARD COUNTY
QUARTERLY MANAGEMENT REPORT
REVENUES AND EXPENSES
FISCAL YEAR TO DATE THROUGH DECEMBER 31, 2017
OPERATING INCOME (LOSS):
CHANGE IN NET POSITION
Quarterly Performance Measurement Report
Section:
Prior Year
Division:
Department:
Goal Statement:
To serve as a centralized resource to identify and enhance the quality of County grant applications and to provide technical assistance
and training to County agencies to improve grant management effectiveness and ensure compliance with regulations.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Internal customer satisfaction rating
4.50
3.50
4.48
4.48
Number of grant management technical assistance and contractual
reviews completed by Grants Administration
20
0
4
4
Number of grant opportunities identified and forwarded to eligible
agencies
70
N/A
14
14
Number of grant opportunities submitted with assistance from
Grants Administration
20
N/A
12
12
Percent of grant proposals submitted through Grants
Administration during the rating period that will be funded at
some level
75
79
71
71
Percent of grantees that successfully complete their corrective
action plans after technical assistance has been given
90
N/A
75
75
Percent of participants who complete Grant Program Manager
trainings that demonstrate an increase in knowledge
85
N/A
94
94
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 1 of 13
Section:
Prior Year
Division:
Department:
Goal Statement:
To foster information sharing and data interoperability by strategically designing, implementing, and maintaining cost effective mission
critical public safety applications and mobile data systems that best meet the requirements of Broward County's emergency responders.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Percent of closest unit response capability from a technology
perspective
100.00
87.00
87.00
87.00
Percent of time public safety applications are available
99.99
100.00
97.22
97.22
Percent of time the PSI network is available
99.99
100.00
97.22
97.22
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 2 of 13
Section:
Prior Year
Division:
Department:
Goal Statement:
To foster information sharing and communication interoperability by strategically designing, implementing, and maintaining cost
effective mission critical public safety radio systems that best meet the requirements of Broward County's emergency responders.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Percent of radio interoperability achieved countywide
100.00
100.00
100.00
100.00
Percent of radio repairs completed within 2 days
95.00
95.22
100.00
100.00
Percent of radio system availablity time
99.99
99.91
100.00
100.00
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 3 of 13
Section:
Prior Year
Division:
Department:
Goal Statement:
Excellence in the Broward County regional E-911 system by creating and maintaining an effective, efficient, reliable, and survivable
system, with a reduced total cost of ownership. Focusing on providing a flexible, robust, and technologically advanced system; on
utilizing best practice processes; and on fostering a collaborative environment among Public Safety Answering Points.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Percent E-911 database accuracy maintained
99.99
100.00
100.00
100.00
Percent of 911 call processing availability
99.99
99.93
99.92
99.92
Percent of 911 CAMA trunk availability
99.99
99.75
99.40
99.40
Percent of 911 position recording availability
99.99
100.00
100.00
100.00
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 4 of 13
Section:
Prior Year
Division:
Department:
Goal Statement:
To maximize and positively impact employment and investment by creating a diversified and sustainable economy, promoting growth for
entrepreneurs and existing businesses alike in Broward County and beyond.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Amount of new capital investment made by targeted industry or
targeted area companies relocating to or expanding in Broward
County
20,000,000
N/A
N/A
The measure is reported annually in the fourth quarter.
N/A
External customer satisfaction rating
4.50
N/A
N/A
The measure is reported annually in the fourth quarter.
N/A
Number of business assistance seminars and workshops
coordinated or conducted
20
2
0
0
Number of clients provided business development assistance
75
13
22
22
Number of firms assisted in obtaining financing
10
0
4
4
Number of firms provided international trade assistance
35
10
13
13
Number of international trade related workshops, seminars, and
events coordinated or conducted
20
9
9
9
Number of recruited companies that relocated to Broward County
8
3
1
1
Number of target area jobs retained
50
6
N/A
The measure is reported annually in the fourth quarter.
N/A
Number of target industry jobs retained
425
N/A
N/A
The measure is reported annually in the fourth quarter.
N/A
Total number of targeted area jobs recruited through economic
development partnership efforts
25
0
0
0
Total number of targeted industry jobs recruited through
economic development partnership efforts
275
N/A
N/A
The measure is reported annually in the fourth quarter.
N/A
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 5 of 13
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide access to contract opportunities, grow the local tax base and increase employment through the support, retention and
expansion of small and emerging businesses, while encouraging and promoting entrepreneurship and achieving the mandate set for local
and federal funding.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
External customer satisfaction rating
4.50
4.30
4.47
4.47
Number of certified firms participating in County contracting as a
prime contractor or subcontractor
435
43
192
192
Number of community relations and outreach events conducted
and/or participated in
72
20
20
20
Number of firms connected to external partners for additional
assistance
65
13
16
16
Number of participants in small business development programs
3,200
657
2,349
2,349
Number of small business compliance activities conducted
2,250
485
655
655
Number of small businesses receiving one on one technical
assistance
550
129
143
143
Number of small businesses/agencies trained in a formal setting
200
17
50
50
Number of targeted outreach activities conducted
560
140
285
285
Percentage of certification applications processed within 90 days
100
100
100
100
Percentage of compliance reviews conducted within the targeted
ten business days
85
97
94
94
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 6 of 13
Section:
Prior Year
Division:
Department:
Goal Statement:
To promote and ensure equal treatment, access and inclusion for all persons within Broward County in a manner that fosters unity,
diversity, and tolerance through quality public service.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of closed Act Only cases, per HRS employee
18
9
3
3
Number of closed Fair Housing investigations, per HRS employee
30
3
5
5
Percent of dual-filed housing cases closed within federal timeframe
of 100 days
30
N/A
38
38
Total number of dual-filed Fair Housing cases closed
65
10
16
16
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 7 of 13
Section:
Prior Year
Division:
Department:
Goal Statement:
To enhance the quality of life for Broward County residents, businesses, and visitors through effective advocacy and coordination of the
Board of County Commissioner's federal, state and local intergovernmental initiatives.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Correspondence disseminated in an effective and accurate manner
1,800
374
572
572
Internal customer satisfaction rating
4.50
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Legislative communication disseminated in a timely, effective and
accurate manner
30
5
7
7
Number of board appointments and removals processed
275
51
50
50
Number of meetings/updates provided to communicate the
Board's legislative and funding initiatives to all levels of
government
550
147
214
214
Number of scheduling efforts coordinated and completed for
commissioners and internal customers
40
8
27
In 2018, the start of the State Legislative session moved from
March to January. As a result, Legislative Committee weeks began
in Q1 and increased the number of scheduling efforts coordinated
and completed for commissioners and internal customers over Q1
of the prior year.
27
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 8 of 13
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide leadership and professional administration of all aspects of the County's equal opportunity programs and services, ensure
compliance with federal laws and regulations related to Americans with Disabilities Act (ADA), Health Insurance Portability and
Accountability Act (HIPAA), internal investigations, and Whistleblower complaints; to protect the integrity of Broward County
Government services by ensuring accountability and compliance in an effort to promote equity and justice, while limiting County liability.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of ADA compliance area reviews conducted
150
88
28
28
Number of complaints filed and under investigation per PSS
employee
50
11
8
8
Number of complaints filed and under investigation, all programs
185
42
54
54
Number of inquiries, referrals, and technical assistance requests
per PSS employee
300
96
73
73
Number of inquiries, referrals, and technical assistance requests,
all programs
1,550
482
508
508
Number of investigations completed, all programs
175
34
26
26
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 9 of 13
Section:
Prior Year
Division:
Department:
Goal Statement:
To develop budget and management recommendations for the County Administrator to support Commission policies and optimize the
allocation and utilization of resources.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Budget Office staff as percentage of total government employment
0.12
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Budgets per analyst
18
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Internal consulting customer satisfaction rating
4.50
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Internal customer satisfaction rating
4.50
N/A
N/A
This is a measure reported in the 2nd quarter.
N/A
Net budget dollars (millions) handled per Management and Budget
(OMB) staff
299
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Number of internal consulting projects completed
4
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 10 of 13
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide a one-stop, multi-lingual County information center that provides residents, businesses and visitors easy access to accurate
information on most Broward County services, programs and activities.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average length per call (seconds)
166
185
203
203
Average wait time in queue (seconds)
50
86
197
197
Customer satisfaction rating
4.6
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Number of calls answered per FTE per shift
80
90
79
79
Number of calls received
370,000
97,831
116,820
116,820
Percent of all calls abandoned in queue
10.0
16.5
15.8
15.8
Percentage of calls answered < 24 seconds
60
36
38
38
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 11 of 13
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide information to residents, businesses, visitors and employees, to increase awareness of County programs and services and
their value to the community.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Cost of Public Information Program per resident
1.88
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Editorial assignments
500
174
94
94
Events/programs promoted
325
77
49
49
Internal customer satisfaction rating
4.60
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
News releases processed
635
165
114
114
Number of Government meetings televised/webcast
90
33
35
35
Number of Internet pages viewed (www.broward.org)
150,000,000
28,587,148
21,355,529
21,355,529
Number of unique visitors to the web site per month
625,000
731,749
714,445
714,445
Pages of artwork/web site pages produced and revised
14,000
2,618
1,464
1,464
Public record request responses
3,780
829
969
969
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 12 of 13
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide high-quality printing and display services to meet the needs of County agencies, as well as local municipalities and other
government organizations, in a timely and cost-effective manner.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average cost per thousand pages copied or printed ($)
65
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Average pages printed and duplicated per FTE
2,500,000
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Customer satisfaction rating
4.90
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Number of pages printed and duplicated
15,000,000
2,722,048
6,429,948
6,429,948
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 13 of 13
Quarterly Performance Measurement Report
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide the executive and administrative support necessary to the Divisions within the Aviation Department to ensure continued
efficiencies, effectiveness, and compliance with County policies and goals.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Airports Council International Airport Service Quality Score for
overall airport satisfaction (scale 1-5)
4.00
3.82
4.03
4.03
Domestic Origin & Destination Market Share in South Florida (%)
55
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Employee Turnover (%)
10
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Number of destinations served
135
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Percent of employees satisfied with Human Resources' services
85
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Percentage of employees rating a completed course as helpful in
their job
98
99
100
100
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 1 of 9
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide planning, design and construction, environmental, and noise services for Broward County's Fort Lauderdale-Hollywood
International and North Perry Airports, on time and within budget, exceeding expectations and with input from the community.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Airports Council International Airport Service Quality Score for
Ease of finding your way through the Airport (scale 1-5)
4.00
4.17
4.27
4.27
Percent of construction projects within 5% change order allowance
(Airport Expansion Program)
100
100
100
100
Percent of construction projects within 5% change order allowance
(Capital Improvement Program)
100
100
100
100
Percent of contracts meeting small business goals (Airport
Expansion Program)
100
83
94
There are currently 18 contracts within AEP. 17 of the 18 are
meeting participation goals at this time. Participation will increase
as work is completed as part of the contract not meeting goals at
this time.
94
Percent of contracts meeting small business goals (Capital
Improvement Program)
100
75
100
100
Percent of contracts meeting small business goals (Planning)
100
17
17
There are currently 6 contacts within Planning. 5 of the 6 are not
meeting participation goals due to tasks performed being
specialized in nature. The County is working with the consultants to
address participation in upcoming tasks.
17
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 2 of 9
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide opportunities for property development and increase services to meet the demands of the aviation industry and the traveling
public and to maximize revenues at Broward County's Fort Lauderdale/Hollywood International and North Perry Airports.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Airports Council International Airport Service Quality Score for
Food and Beverage Concessions
3.40
3.39
3.50
3.50
Airports Council International Airport Service Quality Score for
Retail Shopping Concessions
3.30
3.31
3.51
3.51
Concession Sales per enplaned passenger
9.63
9.79
9.96
9.96
Food and beverage revenue per enplaned passenger
1.11
1.08
1.09
1.09
News and gifts revenue per enplaned passenger
0.45
0.49
0.45
0.45
Total rental car revenue per enplaned passenger
3.89
3.93
3.57
3.57
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 3 of 9
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide the accounting, budgeting, operational and capital fiscal planning functions for the Aviation Department to ensure statutory
compliance and to provide financial, statistical and performance information for decision making.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Cost per enplaned passenger
7.52
5.10
7.95
7.95
Non-Airline Operating Revenue as a % of Total Operating Revenue
57
69
57
57
Percent of accounts receivable over 90 days past due
5
14
4
4
Total number of airline passengers at FLL
35,000,000
7,328,603
8,173,622
8,173,622
Total operating expenses per enplaned passenger ($)
11.05
10.25
10.32
10.32
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 4 of 9
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide timely, accurate information and rapid and reliable service response for Information Technology (IT) solutions that support
and meet the business and customer service objectives of the County and the Aviation Department.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Airports Council International Airport Service Quality Score for
Internet Access for WiFi (scale 1-5)
4.00
3.72
3.64
3.64
Number of unique passenger connections to WiFi
6,000,000
1,233,474
1,559,615
1,559,615
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 5 of 9
Section:
Prior Year
Division:
Department:
Goal Statement:
To maintain airport facilities and equipment and ensure a clean and safe airport environment for the traveling public.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Airports Council International Airport Service Quality Score for
Facility Cleanliness (scale 1-5)
4.00
3.88
4.10
4.10
Airports Council International Airport Service Quality Score for
Restrooms' Cleanliness (scale 1-5)
4.00
3.67
3.99
3.99
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 6 of 9
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors
and residents of Broward County by ensuring efficient and effective operations.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of Operations at North Perry Airport
190,000
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 7 of 9
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors
and residents of Broward County by ensuring efficient and effective operations in Airside, Landside, Terminal, Security, including law
enforcement and fire rescue services.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
FAA Part 139 Discrepancies (annual inspections)
0
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Number of volunteers
130
125
140
140
Percent of passengers waiting 10 minutes or less for a Rental Car
Center shuttle
95
89
74
74
Percent of passengers waiting 10 minutes or less for a taxi
98
89
98
98
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 8 of 9
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide different parking options for the traveling public and to maximize parking revenues at Broward County's Fort
Lauderdale/Hollywood International Airport.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Parking operating expense per number of parking transactions
5.00
4.73
3.91
3.91
Parking Operating Margin
72
100
80
80
Parking revenue per enplaned passenger
2.71
3.26
3.13
3.13
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 9 of 9
Quarterly Performance Measurement Report
Section:
Prior Year
Division:
Department:
Goal Statement:
To cultivate community culture, arts, recreation, and life-long learning; and to establish goals relating to providing diverse artistic,
cultural, educational and historical amenities and programs that contribute to a vibrant, multi-cultural and economically-viable
community.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Cost of technical assistance per patron served (in dollars)
8.70
6.53
10.78
10.78
External customer satisfaction rating
4.80
4.59
4.84
4.84
Number of active public art projects
80
76
111
111
Number of new or renewed collaborative business partnerships
established
15
0
12
12
Number of program participants
7,500
1,532
928
928
Number of programs/events that demonstrate cultural,
educational or historical diversity
70
27
33
33
Number of public art projects completed
11
N/A
2
2
Total grant funding provided
3,505,330
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 1 of 10
Section:
Prior Year
Division:
Department:
Goal Statement:
To coordinate the various financial and administrative support activities of the Division to ensure continued efficiency, productivity, and
compliance with County policies and goals.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average number of days to process payment for goods and
services received
45
43
33
33
Internal customer satisfaction rating
4.00
N/A
N/A
The internal customer satisfaction survey is conducted and
reported once a year.
N/A
Number of personnel transactions (BC-102s) processed
400
88
55
55
Number of purchasing card and purchase orders processed
3,300
565
628
628
Percent of new "all other public library" materials available within
10 business days of receipt
85
70
70
70
Percent of new "Hot" materials available within 5 business days of
receipt
90
77
90
90
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 2 of 10
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide direct public library service to meet the informational, educational, and recreational needs of the residents and visitors to
Broward County.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Cumulative library materials circulated per circulation FTE
21,500
5,191
4,747
4,747
Cumulative reference questions per professional MLS FTE
9,500
1,855
1,779
1,779
External customer satisfaction rating
4.30
N/A
N/A
The external customer satisfaction survey is conducted and
reported once a year.
N/A
Libraries program attendance
500,000
111,496
111,780
111,780
Library materials circulated
8,600,000
2,045,280
1,903,616
1,903,616
Number of customers served
7,800,000
2,171,823
1,770,852
1,770,852
Number of customers with cards
1,000,000
1,081,298
898,446
898,446
Number of digital downloads accessed by patrons (eBooks and
audiobooks)
1,700,000
425,864
435,839
435,839
Number of Libraries Internet page views
50,000,000
10,989,971
12,956,133
12,956,133
Number of patrons using computers
2,300,000
537,391
505,515
505,515
Number of volunteer hours
110,000
23,519
23,299
23,299
Number of volunteers
12,000
2,865
2,999
2,999
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 3 of 10
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide clean, safe, enjoyable facilities and programs to County residents and visitors through administrative support to park and
recreation field operations.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of volunteer hours as percentage of total staff hours
5.50
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 4 of 10
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide educational programs and access to current research data to Broward County residents, businesses and 4-H members in the
areas of horticulture, leadership, family nutrition, and youth programs to improve the quality of home and community environment.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Customer satisfaction rating (4-H)
4.88
4.79
4.55
4.55
Customer satisfaction rating (commercial horticultural)
4.70
4.89
4.73
4.73
Customer satisfaction rating (urban horticultural)
4.77
4.89
4.92
4.92
Master Gardener volunteer hours (FTE equivalent)
13.0
6.6
0.7
0.7
Number of 4-H educational outreach events
250
71
94
94
Number of 4-H volunteer hours (FTE equivalent)
3.65
0.60
1.08
1.08
Number of commercial horticulture programs
135
33
33
33
Number of Master Naturalist projects completed within the
division
15
3
3
3
Number of participants in Tree Trimmer Program
723
188
262
The increase from the prior year is due to increased need for tree
service workers as a result of Hurricane Irma recovery.
262
Number of urban horticulture programs
160
67
25
The decrease from the prior year is due to a position vacancy and
Hurricane Irma recovery, which resulted in postponement of some
programs.
25
Original urban horticulture and natural resource extension
publications produced
13
4
0
0
Total commercial horticulture clients served
16,970
4,340
4,189
4,189
Total number of 4-H clients served
6,000
1,343
2,066
The increase from the prior year is due to an expansion of the Tech
Wizards program and large educational programs required by the
Disney Connecting Youth to Nature grant.
2,066
Total urban horticulture clients served
98,500
18,946
3,850
The decrease from the prior year is due to a vacancy in the urban
horticulture extension agent position and recovery from Hurricane
Irma.
3,850
Trained and certified active Master Gardeners per Extension Agent
225
231
180
The decrease from the prior year is due to a position vacancy and
Hurricane Irma recovery, which resulted in postponement of some
programs.
180
Trained and certified active Master Naturalists per Extension Agent
185
191
158
158
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 5 of 10
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide facilities, programs, and services that meet the needs and interests of residents and visitors of all ages and abilities.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Cost per acre of natural area maintained ($)
1,950
1,077
1,434
1,434
Customer satisfaction rating
4.80
4.79
4.66
4.66
Maintenance cost per acre ($)
1,500
679
914
914
Park attendance
11,200,000
2,605,143
2,568,086
2,568,086
Percent of operational budget supported by user fees
38
39
31
31
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 6 of 10
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide recreational facilities, programs, and services that meet the needs and interests of residents and visitors in unincorporated
neighborhood communities.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
After School Program participants
23,000
5,156
6,957
6,957
Cost per acre managed
36,000
6,157
10,233
10,233
External customer satisfaction rating
4.50
4.49
4.74
4.74
Number of recreation events
170
43
46
46
Park attendance
331,000
80,994
72,236
72,236
Summer Recreation Program participants
23,730
0
0
0
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 7 of 10
Section:
Prior Year
Division:
Department:
Goal Statement:
To operate a safe, supervised, and non-threatening target range that encompasses all aspects of the shooting sports for recreational
shooters, law enforcement and military.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Cost per user (in dollars)
20
27
24
24
Customer satisfaction rating
4.50
4.40
N/A
No surveys were submitted in the first quarter of FY18.
N/A
Gross revenue collected
1,247,820
345,068
352,465
352,465
Number of users
62,500
13,094
14,096
14,096
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 8 of 10
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide boating safety and education for residents and visitors to allow for quality water craft experiences.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of boating accidents reported
6
5
2
2
Number of public contacts per actual patrol hour
0.75
0.55
0.78
0.78
Percent of funded patrol hours used
75
91
67
67
Percent of requests processed by EMLEG staff within ten days of
receipt
90
100
80
80
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 9 of 10
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide facilities, programs, and services that educate residents and visitors of all ages and abilities on the history of the Everglades,
flora and fauna while offering airboat rides, boat ramps, fishing, wildlife viewing, food concessions, boat rentals, alligator shows, and a
campground.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Airboat Tours - Gross Revenue
6,000,000
1,219,690
1,231,274
1,231,274
Park attendance
1,000,000
247,956
187,040
187,040
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 10 of 10
Quarterly Performance Measurement Report
Section:
Prior Year
Division:
Department:
Goal Statement:
To protect, restore, and enhance the biological productivity, abundance, and diversity of beach, coastal, and marine resources for the
residents of and visitors to Broward County through coordinated efforts involving monitoring, management, regulation and outreach.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of coral reef monitoring events
41
20
38
38
Number of miles of beach renourished
0.00
1.00
0.00
0.00
Percent of hatched sea turtle nests experiencing disorientation
events
15
4
0
0
Percent of mooring buoys in a safe and operable condition
90
91
96
96
Percent of publicly accessible County beaches that are of adequate
dimensions to provide storm protection, recreational
opportunities, and sea turtle nesting habitat
95
95
95
95
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 1 of 25
Section:
Prior Year
Division:
Department:
Goal Statement:
To advance planning initiatives and projects that preserve economic vitality, environmental resources, and community well-being under
current and future conditions through support for energy conservation efforts, sustainable practices, and outreach.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of local and regional governments participating in
sustainability, energy conservation, and climate initiatives
implemented by the Energy and Sustainability program
52
61
62
62
Number of presentations given to increase awareness of energy,
climate, and sustainability issues and gain community participation
in sustainability initiatives
60
18
16
.
16
Percentage of Broward County Climate Change Action Plan priority
actions completed
80
64
80
80
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 2 of 25
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide high quality analytical data to Broward County agencies for assessment and protection of the environment as part of policy,
planning, management, and regulatory efforts.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average turnaround time in days from sample receipt to final
report
21
7
10
The increase in the turnaround time is due to an increase in the
total volume of samples received and analyzed in support of the
Coral Reef Monitoring Project.
10
Number of analyses performed by Environmental Monitoring
laboratory
8,400
1,260
1,862
The increase this quarter is due to the additional analyses
performed in support of the newly funded Coral Reef Monitoring
Project.
1,862
Number of sites sampled
1,095
178
648
The increase this quarter is due to the additional sites sampled
under the newly funded Coral Reef Monitoring Project, for which
the Environmental Monitoring Lab is performing all of the water
quality analyses.
648
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 3 of 25
Section:
Prior Year
Division:
Department:
Goal Statement:
To optimize and protect the beneficial uses of water resources for the people and ecosystems within Broward County and to provide
overall coordination of countywide water management efforts through governmental collaborations, planning, technical assessments,
and conservation initiatives.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Attendance at Water Matters Day
3,500
N/A
N/A
Water Matters Day is an annual event that occurs in March.
Attendance will be reported in the second quarter of FY18.
N/A
Cumulative number of sites certified under NatureScape Broward
Initiative
4,415
4,080
4,268
4,268
Number of NatureScape Irrigation Service Inspections
250
55
75
75
Number of people trained and served per year through
educational programs and events
15,000
3,077
3,990
The number of people trained increased this quarter relative to the
same quarter in the previous year due to increased programming in
the Broward Schools.
3,990
Number of visitors to program websites
70,000
19,145
40,341
The increase relative to the same quarter in the previous year is a
result of focused campaigns promoted by the Broward Water
Partnership increasing website traffic.
40,341
Number of Water Resources workshops held and presentations
made
400
107
107
107
Percentage of municipalities/water control districts participating in
coordinated water resource management efforts
95
84
86
86
Percentage of water demand reduction for large irrigation users
implementing NatureScape Irrigation Service recommendations
20
38
22
22
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 4 of 25
Section:
Prior Year
Division:
Department:
Goal Statement:
To promote responsible pet ownership and community safety, reunite the lost, rescue the neglected, increase adoptions and reduce pet
overpopulation through innovative programs and services.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average response time per call (minutes)
45
39
48
48
Compliance percentage after warning
50
46
13
13
External customer satisfaction rating
4.95
4.38
4.11
4.11
Live release rate %
90
80
77
77
Number of animals adopted
6,100
1,547
1,476
1,476
Number of animals released to rescue groups
1,150
336
302
302
Number of animals returned to their owners via the Free Ride
Home Program
600
142
132
132
Number of animals sheltered (intake)
12,000
3,128
2,996
2,996
Number of animals sterilized
5,500
1,187
1,338
1,338
Number of educational outreach programs
180
44
63
63
Number of foster hours
140,000
36,478
51,278
51,278
Number of pets returned to their owners at the shelter
1,200
278
257
257
Number of rabies registration licenses sold
133,500
29,444
29,929
29,929
Number of visitors to the shelter
47,800
12,623
9,773
9,773
Number of volunteer hours
9,000
1,498
1,804
1,804
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 5 of 25
Section:
Prior Year
Division:
Department:
Goal Statement:
To safeguard lives and property of Broward County residents and visitors by providing effective emergency management through
prevention, protection, mitigation, response and recovery capabilities.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Customer satisfaction rating
4.80
N/A
N/A
No customer satisfaction surveys were conducted in the first
quarter of FY18.
N/A
Number of Broward Emergency Response Team Standard
Operating Procedures reviewed and approved by Emergency
Management staff
37
0
0
The annual review of standard operating procedures takes place
from January through March of each year. Consequently, most
Standard Operating Procedures are reviewed in the 2nd quarter.
0
Number of Continuity of Operations plans that are reviewed by
Emergency Management staff
30
5
2
Few Continuity of Operations Plans were reviewed in the first
quarter of FY18 due to the additional tasking and workload
associated with the response and recovery from Hurricane Irma in
September 2017.
2
Number of countywide mitigation program proposals maintained,
reviewed and updated by Emergency Management staff
300
14
0
Mitigation program proposals primarily are reviewed by Emergency
Management staff in January through March, which coincides with
a State requirement.
0
Number of exercises conducted or participated in to evaluate
plans and procedures
20
2
2
2
Number of facilities that store extremely hazardous materials
inspected and reported to the State by Emergency Management
staff
127
4
0
The 2018 State Hazardous Materials Grant was approved by the
County Board on Jan 23, 2018, therefore, the majority of Hazardous
Materials sites will be assessed during the second and third
quarters of FY18.
0
Number of health care facility emergency management plans
reviewed and approved by Emergency Management staff
300
81
73
73
Percentage of Broward Emergency Response Team staff that are
credentialed
75
17
0
Credentialing of Broward Emergency Response Team staff will be re-
assessed during second and third quarters of FY18.
0
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 6 of 25
Section:
Prior Year
Division:
Department:
Goal Statement:
To review and regulate impacts of development to promote sustainable urban growth for residents and businesses.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average customer wait time (minutes)
18
45
89
The increase in wait time compared to the first quarter last year is
due to vacancies.
89
External customer satisfaction rating
4.75
4.73
4.68
4.68
Impact/concurrency fees collected ($ millions)
20.0
5.6
6.0
6.0
Number of agenda items presented to the County Commission
125
23
17
17
Number of construction reviews processed
4,500
1,487
1,338
1,338
Number of walk-in customers served
18,500
3,558
4,270
4,270
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 7 of 25
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide enterprise-wide GIS services that support innovation and efficiency throughout Broward County.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of data and analysis special projects completed
20
4
5
5
Number of digital web-mapping applications
300
77
103
103
Number of visits to interactive GIS web applications/maps
150,000
59,763
79,906
79,906
Percentage of County agencies utilizing GIS technology
70
39
66
66
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 8 of 25
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide planning services that promote a sustainable built environment for Broward County residents.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of amendments adopted to maintain Comprehensive Plan
in compliance with state statute
15
0
0
0
Number of demographic or economic data requests processed
125
33
51
51
Number of planning-related special projects and assignments
20
3
7
7
Number of public outreach meetings and workshops
20
3
9
9
Number of technical reviews of documents and studies completed
for local, state, and regional agencies
20
4
2
2
Percent of Land Use Plan amendments reviewed for Broward
County Planning Council within 30 days
100
83
100
100
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 9 of 25
Section:
Prior Year
Division:
Department:
Goal Statement:
To promote safety and compliance through zoning regulations for a better community for Broward Municipal Services District residents.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Cases brought into compliance before vendor abatement
500
192
57
57
Number of cases initiated by compliance staff
1,500
410
375
375
Number of community standards inspections
2,700
763
718
718
Number of customers served at zoning counter
800
228
249
249
Number of days from complaint to first inspection
2
1
1
1
Number of land clearance inspections
1,050
371
130
130
Number of lots cleared by vendors
50
6
5
5
Number of non-residential certificates of use issued
50
9
5
5
Number of residential certificates of use issued
824
200
259
259
Number of zoning permits reviewed
400
110
106
106
Percent of cases brought into compliance
90.00
99.00
62.46
Staff required additional training due to a new administrative
citation program implemented this quarter, thus resulting in a
reduction in the number of staff working to bring cases to
compliance.
62.46
Percentage of permit applications reviewed within seven days of
intake
96
100
94
94
Total cases opened
1,760
477
456
456
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 10 of 25
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide all residents of Broward County with opportunities to access safe, decent, affordable housing and public services which are
the cornerstones of healthy, successful and sustainable communities.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of individuals that have received housing counseling
assistance
100
0
1
1
Number of mortgage credit certificates provided to first time home
buyers
180
17
22
22
Number of residents provided a grant-funded public service
800
N/A
N/A
The contracts have not yet been issued, therefore, no data was
reported in the first quarter of FY18.
N/A
Number of residents receiving emergency shelter/essential services
1,500
N/A
N/A
The contracts have not yet been issued, therefore, no data was
reported in the first quarter of FY18.
N/A
Number of residents that have been provided purchase assistance
for new home ownership
44
12
9
9
The number of new affordable multi-family units constructed
100
0
0
The projected project (FatVillage) is not expected to be completed
until August 2018.
0
The number of residents receiving assistance to rehabilitate their
residences during the year
48
13
8
8
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 11 of 25
Section:
Prior Year
Division:
Department:
Goal Statement:
To protect air, water, soil and other natural resources for the residents of and visitors to Broward County by sustaining and enhancing
the overall air quality in Broward County.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of air quality outreach and education events attended by
staff
100
N/A
20
20
Percent of asbestos sites inspected
50
N/A
48
48
Percent of days when the outdoor air quality is good
85
82
84
84
Percent of inspected facilities that are in compliance
93
N/A
N/A
There were no inspections for the first quarter of FY18.
N/A
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 12 of 25
Section:
Prior Year
Division:
Department:
Goal Statement:
To restore the groundwater, soil, and surface waters of Broward County and protect the health, safety, and welfare of its citizens and
visitors by assessing and cleaning up environmental contamination and by ensuring that contaminated sites are used or redeveloped in a
safe and beneficial manner.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of contaminated sites not yet granted regulatory closure
760
797
769
769
Number of contaminated sites remediated
40
8
10
10
Number of contaminated sites remediated closed to date
1,730
1,687
1,729
1,729
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 13 of 25
Section:
Prior Year
Division:
Department:
Goal Statement:
To protect the quality of air, water, soil, and other natural resources of Broward County, as well as the health, safety, and welfare of its
citizens by regulating solid waste activities and transportation activities of discarded hazardous materials, sludge and biomedical waste
through licensing, inspections, and enforcement actions.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Inspections performed per FTE
100
18
18
18
Number of licenses and permits issued or renewed
200
47
36
36
Number of regulatory inspections performed
300
53
53
53
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 14 of 25
Section:
Prior Year
Division:
Department:
Goal Statement:
To preserve, protect and enhance water resources and natural resources in Broward County through effective implementation of
regulatory programs designed to reduce stormwater/non-point source pollution, encourage effective uses of our water resources,
protect property from flooding, provide effective conveyance and treatment of domestic wastewater, preserve and protect freshwater
and coastal wetlands, and maintain the County urban forest.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Internal customer satisfaction rating
4.50
N/A
N/A
None of the customers for the water programs completed the
survey.
N/A
Number of aquatic/wetland licenses/permits issued
1,250
403
610
610
Number of aquatic/wetland regulatory inspections performed
500
95
68
68
Number of aquatic/wetland violations addressed via enforcement
actions
50
5
1
1
Number of regulatory water inspections performed
400
51
30
30
Number of tree removal licenses issued/renewed
170
33
26
26
Number of water licenses processed per FTE
86
15
20
20
Number of water licenses/permits issued/renewed
860
147
180
180
Number of water violations addressed via enforcement actions
500
43
70
70
Percent of inspected facilities found to be in compliance with
water permit/license conditions
99
100
99
99
Percent of inspected facilities in compliance with permit/license
conditions
90
89
78
78
Percentage of municipal storm sewer systems monitored found
meeting surface water quality standards
99
99
94
94
Tree inspections per employee
500
126
112
112
Tree inspections performed
1,000
252
223
223
Tree licenses processed per FTE
85
17
13
13
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 15 of 25
Section:
Prior Year
Division:
Department:
Goal Statement:
To protect public health, safety and welfare by regulating businesses to ensure compliance with the Broward County Consumer
Protection ordinances.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Cumulative number of auto repair and auto body paint shops
inspected per inspector
1,100
297
314
314
Cumulative number of walk in customers assisted per Consumer
Service representative
2,200
623
434
434
External customer satisfaction rating
4.80
N/A
3.00
3.00
Number of auto repair and auto body shops inspected
3,000
594
627
627
Number of auto repair, and auto body and paint shop applications
processed
1,800
1,110
1,118
1,118
Number of auto repair/auto body complaints
100
31
8
8
Number of chauffeur applications processed
3,600
833
733
733
Number of inspections conducted on for-hire vehicles
17,000
4,147
3,130
3,130
Number of moving registrations processed
100
16
73
73
Number of notices of violation issued to auto repair/body shops
700
99
138
138
Number of unlicensed vehicles receiving citations
1,000
296
267
267
Percent of citations upheld at hearings
95
96
94
94
Percent of identifiable auto repair and auto body shops licensed
and in full compliance
66
73
76
76
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 16 of 25
Section:
Prior Year
Division:
Department:
Goal Statement:
To ensure safe and sound construction by verifying that tradespersons are licensed, qualified, and that complaints are handled
professionally in order to protect consumers and to ensure good construction methods are implemented.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Cumulative number of new certificates of competency issued per
support staff
75
17
15
15
External customer satisfaction rating
4.90
N/A
4.16
4.16
Number of certificates of competency renewed
3,500
230
369
369
Number of certificates of competency renewed per support staff
850
58
74
74
Number of citations issued to licensed/unlicensed contractors
450
47
22
22
Number of complaints against licensed contractors per investigator
30
13
5
5
Number of complaints against unlicensed contractors per
investigator
125
12
8
8
Number of complaints received against licensed contractors
110
13
19
19
Number of complaints received against unlicensed contractors
500
49
33
33
Number of new certificates of competency issued
300
68
74
74
Number of outreach activities educating the public about
contractor fraud
10
4
3
3
Percent of renewal licenses renewed
89
2
11
11
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 17 of 25
Section:
Prior Year
Division:
Department:
Goal Statement:
To establish elevator safety and quality service for Broward County citizens through the review of plans, issuance of construction permits,
performance of inspections, witnessing of annual testing and processing and issuance of Certificates of Operation.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Elevator installations not complying with notices to correct
violations within 90 days
250
120
93
93
External customer satisfaction rating
4.85
N/A
N/A
No survey results received in the first quarter of FY18.
N/A
Inspections and witnessed tests performed per inspector
2,110
357
384
384
Number of inspections performed
9,000
1,577
1,716
1,716
Number of new certificates of operation issued
200
62
51
This performance measure is driven by the construction industry
and therefore influenced primarily by customer demand.
51
Number of overdue annual inspections
2,400
2,964
3,046
3,046
Number of plans reviewed
1,150
241
193
This performance measure is driven by the construction industry
and therefore influenced primarily by customer demand. There are
less new buildings and alterations being requested by customers.
193
Number of renewal certificates of operation issued
9,400
298
190
More renewals were processed in the third and fourth quarters of
FY17, therefore, there were less renewals that carried over into the
first quarter of FY18.
190
Number of witnessed tests on elevators performed
9,500
925
975
975
Percent of elevators with expired certificates
25
39
41
41
Plans reviewed per plan reviewer
350
80
97
97
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 18 of 25
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide protection for the Florida manatee through Manatee Protection Plan conservation measures consisting of regulatory and
enforcement activities, outreach programs, and monitoring efforts, in conjunction with state-wide measures and community partners.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of new slips issued
75
29
2
2
Total number of slips assigned
14,880
14,859
15,213
15,213
Watercraft-related manatee mortality
1
4
4
The four mortalities in the first quarter of FY18 all occurred in the
Port Everglades jurisdictional area and were the result of impacts
with large ships.
4
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 19 of 25
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide the public and agencies comprising the unincorporated areas of Broward County and the Fort Lauderdale-Hollywood
International Airport with an acceptable level of life safety through enforcement of the Florida Building Code (FBC) and applicable state
or national codes pertaining to construction methods, plan reviews, permit issuance, and the performance of inspections or issuance of
Certificates of Occupancy.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
External customer satisfaction rating
4.85
N/A
N/A
No survey results were received in the first quarter of FY18.
N/A
Number of Certificates of Occupancy issued
35
5
5
5
Number of customers provided service at BCS Permit Counter
5,000
1,112
1,185
1,185
Number of customers served per counter support staff
1,670
371
395
395
Number of inspections performed
7,000
1,833
2,506
Due to the damage experienced from Hurricane Irma in late 2017,
an increased number of permits were issued and the inspections
performed increased.
2,506
Number of inspections performed per inspector
2,400
681
659
659
Number of permits issued
3,000
542
748
This performance measure is driven by the construction industry
and therefore influenced primarily by customer demand. Due to
the damage from the natural disaster experienced in Florida late
2017, an increased number of permits were issued.
748
Number of plans reviewed
3,750
819
860
860
Number of plans reviewed per plans examiner
1,500
569
699
699
Percent of plan reviews reviewed within 15 days
95
93
87
87
Percentage of Florida Building Code permit inspections performed
within 24 hours of request
99
95
93
93
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 20 of 25
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide the residents of municipalities under interlocal agreement with Broward County with an acceptable level of life safety through
enforcement of the Florida Building Code (FBC) and applicable state or national codes pertaining to construction methods, plan reviews,
and performance of inspections at affordable and competitive hourly rates for municipal client.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
External customer satisfaction rating
4.80
N/A
N/A
No survey results were received in the first quarter of FY18.
N/A
Number of inspections performed for contract cities
26,000
5,550
5,073
5,073
Number of inspections performed per inspector
2,250
603
567
567
Number of plans reviewed for contract cities
15,000
2,961
2,951
2,951
Number of plans reviewed per plans examiner
2,750
698
574
574
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 21 of 25
Section:
Prior Year
Division:
Department:
Goal Statement:
To ensure the health, safety, welfare and education of children by inspecting child care facilities throughout Broward County, ensuring
adherence to regulatory standards.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average caseload per Child Care Licensing Specialist
75
71
71
71
External customer satisfaction rating (Child Care Licensing and
Food Services)
4.5
N/A
N/A
No surveys were received during the first quarter of FY18.
N/A
Number of child care food service facilities inspections and
reinspections conducted
1,000
181
620
620
Number of child care food service facility applications processed
500
14
11
11
Number of child care food service inspections per inspector
500
91
48
48
Number of newly licensed/registered/change of ownership
facilities, homes and non-public schools
40
9
16
16
Number of renewed licenses and registrations issued
750
165
152
152
Percent of child care food service facilities in full compliance as a
percentage of applications received
95
96
100
100
Percent of new licenses issued and registrations approved or
denied within statutory time frame
95
100
100
100
Percentage of all licensed/registered childcare sites that are
inspected in accordance with Broward County Ordinances
100
N/A
N/A
This measure will be reported annually in the fourth quarter.
N/A
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 22 of 25
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide consumer protection and education to the public in order to prevent or stop unfair and deceptive trade practices.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Dollar value of refunds and services returned to consumers
30,000
7,320
2,351
2,351
External customer satisfaction rating
4.90
N/A
3.00
3.00
Number of phone calls/public contacts
7,000
1,752
788
788
Number of written complaints processed per consumer analyst
150
39
30
30
Number of written complaints received
400
105
59
59
Percent of written complaints closed within 30 days
50
57
24
24
Volume of internet correspondence
360
87
303
303
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 23 of 25
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide high quality administrative support to the environmental regulatory divisions in the areas of enforcement preparation and
issuance, Notice of Violation and Notice of Intent to File Suit case management, complaint intake management, penalty tracking and
collection, and enforcement standards.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Median days to settlement agreement or final order
180
92
161
161
Number of complaints processed
400
84
149
149
Number of enforcement actions processed
300
74
62
62
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 24 of 25
Section:
Prior Year
Division:
Department:
Goal Statement:
To protect and restore the environment so that current and future generations enjoy an excellent place to live, work and play.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Customer satisfaction rating
4.50
5.00
5.00
5.00
Number of active licenses
5,900
6,396
5,822
5,822
Number of enforcement actions taken
400
112
120
120
Number of licenses issued
830
670
720
720
Number of site visits
2,700
1,084
982
982
Number of violations noted
600
154
187
187
Percent of complaints, license issuances, notices, citations, and
inspections in backlog status
6
1
9
9
Percent of sites in compliance
88
90
69
69
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 25 of 25
Quarterly Performance Measurement Report
Section:
Prior Year
Division:
Department:
Goal Statement:
To efficiently administer the six divisions within the department, and to effectively invest and protect County assets.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Return on investments (percent)
1.250
1.000
1.340
1.340
Spread above the Merrill Lynch 1-3 year Treasury & Agency Index
0.003
-0.062
-0.413
-0.413
Total interest income earned (in millions)
26.0
5.5
7.9
7.9
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 1 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To manage the Administrative Review Process, on behalf of the Value Adjustment Board (VAB), for the taxpayers of Broward County in
order to provide a means for taxpayers to appeal the assessments placed on their property by the Property Appraiser's Office.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average cost of folios confirmed by the VAB ($)
72
0
72
72
External customer satisfaction rating
4.60
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Number of folios confirmed by the VAB
3,500
0
2
2
Number of hearings rescheduled
3,000
1,200
988
988
Number of petitions received electronically
12,500
N/A
N/A
Petitions are only accepted electronically during the fourth quarter.
N/A
Percentage of petitions received electronically
80
N/A
N/A
Petitions are only accepted electronically during the fourth quarter.
N/A
Percentage of petitions that went to hearing
40
25
30
30
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 2 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To maintain accurate financial records; provide financial information and reports to management, the State, and other interested parties;
to pay the customers and employees of the County; and comply with all applicable statutes and policies.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average number of days to pay invoice from invoice date
25
27
27
27
Average number of days to pay invoice from receiver date
13
13
19
19
Cost per check/direct deposit
3.30
2.64
3.11
3.11
External customer satisfaction rating
4.00
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Number of credit card transactions
60,000
14,183
14,102
14,102
Number of invoices processed
78,000
20,535
29,373
29,373
Number of paychecks and direct deposits per fiscal year
153,000
36,640
37,449
37,449
Percent of time all financial reporting deadlines are met
95
67
54
54
Receipt of GFOA Certificate of Excellence in financial reporting
Yes
N/A
N/A
The GFOA Certificate of Excellence is expected during September of
each year.
N/A
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 3 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To responsively serve our customers through successful partnerships, providing the public with efficient methods and service relative to
the registration and title processing for motor vehicles, vessels, mobile homes, and issuance of disabled parking permits. To ensure chain
of ownership and payment of mandated taxes and fees per State Statute and Department of Highway Safety and Motor Vehicles rules
and regulations.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Percentage of e-commerce transactions to total transactions
processed
21.0
20.9
20.9
20.9
Total transactions completed
2,442,200
596,978
628,064
628,064
Transactions per employee
44,400
10,854
11,419
11,419
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 4 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To administer the Public Records for the citizens of Broward County for the purpose of cataloging public records and ensuring compliance
with Florida law.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average number of calendar days between receipt and recordation
of documents
2.0
1.6
1.3
1.3
Average number of days from meeting to minutes completion
12
12
11
11
Average number of documents recorded per FTE in the Recording
section per day
50
48
49
49
Average time spent per record disposition (hours)
40
47
16
16
Average time spent per record retrieval (minutes)
30
30
19
19
Average time spent per record shelving (minutes)
5
2
2
2
Average time spent per record transmittal (hours)
12
3
3
3
External customer satisfaction rating
4.50
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Number of boxes handled per employee per day
26
34
24
24
Number of customers served (Official records research assistance)
10,000
2,772
3,249
3,249
Number of Public Records / research requests per staff member in
this function per day
2.00
1.70
1.40
1.40
Number of records dispositions processed
32
4
14
14
Number of records management search/research requests per
staff member per day
3.0
1.6
2.1
2.1
Number of records transmittals processed
95
20
9
9
Number of Summary Minutes produced
27
4
6
6
Number of Verbatim Minutes produced
75
16
15
15
Percentage of total documents recorded electronically
70
72
75
75
Total documents recorded
675,000
162,445
171,604
171,604
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 5 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide administration, business operations and application-specific technical support services; perform check disbursements and
bank reconciliations; and execute debt service on County-bonded debt.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Bank reconciliations performed per employee
432
108
108
108
Cash receipts monitored (in billions)
5.10
3.09
3.27
3.27
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 6 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To collect and process current and delinquent real and personal property ad valorem and non-ad valorem assessments on behalf of
taxing authorities, local business taxes, hunting and fishing license fees, other State and County license fees, and other debts owed to
Broward County in accordance with State Statutes, Rules and Regulations and Broward County ordinances.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Enforcement actions against delinquent tangible personal property
or business tax receipts accounts
22,000
971
4,440
4,440
External customer satisfaction rating
4.80
4.90
4.91
4.91
Local business tax customers
85,000
8,250
11,538
11,538
Local business tax revenues
4,000,000
388,856
555,600
555,600
Number of current tax bills processed in office
175,000
101,833
94,092
94,092
Number of tax deeds applications brought to auction
1,200
264
66
66
Overall delinquency collected for past seven tax rolls versus
delinquency stated on April 1st of past seven tax rolls
97
95
94
94
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 7 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To administer, audit, and enforce the collection of Tourist Development Taxes pursuant to applicable laws and ordinances relating to this
tax for the purpose of supporting the tourism activities of the Greater Fort Lauderdale Convention and Visitors Bureau, the Convention
Center, and the debt service requirements of the County Civic Arena.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Expense as a percent of collections
0.80
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
External customer satisfaction rating
4.80
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Total number of tax transactions processed per tax tag clerk
9,500
2,237
2,458
2,458
Total revenue collected (in millions)
62.1
11.8
14.2
14.2
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 8 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To effectively develop, manage, and improve Broward County's Human Resource programs for residents and County employees to
ensure equal employment opportunity and sound human resource related business practices in an ethical, cost effective, and innovative
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average number of working days from receipt of an approved
requisition to offer acceptance
35
56
71
71
First year of service turnover rate %
16
5
15
15
Formal position reviews
200
33
78
78
Number of applications received countywide
40,000
15,343
9,717
9,717
Personnel transactions processed
5,300
915
1,114
1,114
Ratio of HR FTE, per 100 Government FTEs
0.69
0.79
0.93
0.93
Total number of positions filled
850
380
177
177
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 9 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
Learning and Organizational Development supports performance improvement for Broward County employees through strategically
aligned development opportunities resulting in enhanced efficiencies and improved productivity.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of employees receiving tuition reimbursement
180
N/A
24
24
Number of HR-Sourced learning events delivered
400
56
60
60
Number of training hours per FTE
1.00
0.91
0.78
0.78
Percentage of the workforce receiving training
17
11
11
11
Total learning hours received by County employees per Learning
and Organizational Development staff member
1,500
1,173
1,266
1,266
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 10 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide assistance to Broward County employees and their families in order to improve their quality of life both at home and on the
job, and provide agencies resources to safely deliver County services.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Current active cases/month
140
119
146
146
Internal customer satisfaction rating
4.80
4.91
4.96
4.96
Number of employee office visits
475
92
111
111
Number of management consultations
55
9
14
14
Number of organizational interventions
25
5
11
11
Number of requests for new services
500
90
89
89
Number of training classes
65
4
8
8
Percentage of cases resolved without obtaining a referral
50
57
42
42
Percentage of clients that follow through with a referral
85
91
92
92
Training evaluation rating
4.50
4.95
4.89
4.89
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 11 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide a comprehensive, affordable, and accessible employee benefit program for Broward County employees in order to maximize
service and provide the best use of these benefits.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average number of clients per program
30
47
23
23
Benefit plan assistance contacts (walk-in, phone, mail, email, fax)
per 100 benefit-eligible employees (active, COBRA and retirees)
85
47
38
38
Employee satisfaction rating for health/dental/vision plans
80
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Internal customer satisfaction rating
4.50
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
New hire satisfaction rating for benefits orientation program
85
89
92
92
Number of unique employees participating in a health, wellness or
lifestyle program or seminar per 100 benefit-eligible employees
50
10
57
57
Number of wellness programs/seminars offered
1,000
272
246
246
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 12 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To promote e-government applications by enabling easy access to Broward County data and services, and provide timely and quality
service to all county agencies for maintenance and enhancement of existing information system applications.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Customer satisfaction rating
5.00
N/A
5.00
5.00
Number of application code reviews
8
4
2
2
Number of application services tickets resolved on time
9,600
1,668
1,767
1,767
Number of new/enhanced mobile friendly applications delivered
8
2
2
2
Percent of application development tickets past due
15
11
18
18
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 13 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide enterprise information technology (IT) project portfolio management; manage customer and vendor relationships; provide
skilled IT project management, customer service assistance, and technology training; develop integrated IT policies; and translate IT
policies into executable processes for dissemination to the IT workforce.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Cost per student for in-house instructor led IT training
45.00
38.49
38.00
38.00
Internal customer satisfaction rating
4.60
4.90
4.80
4.80
Number of critical systems monitored
70
1
10
10
Number of employees who complete the Cyber Security
Awareness training
5,000
360
5,391
5,391
Number of high and medium security vulnerabilities fixed
390
111
106
106
Number of IT Security compliance audits/scans completed
160
50
31
31
Number of project reviews or audits
6
4
2
2
Percent of project timesheets that are less than 15% late
75
82
77
77
Percent of projects with approved business cases and/or Project
Charters
N/A
98
98
98
Percent of projects with approved business cases and/or Project
Charters
90
98
98
98
Percent of SPAM emails blocked
95
99
100
100
Percentage of technical training completed online
40
42
34
34
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 14 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide the highest quality information technology infrastructure services for all activities and business services provided by the
Board, and to provide dynamic innovative solutions in a reliable, effective, and secure manner to improve business decision-making and
foster work process enhancements.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average time per call of Trouble Tickets resolved by Level 1 Service
Desk support personnel (minutes)
6
3
2
2
Number of requests received by the ETS Service Desk
68,000
17,832
17,781
17,781
Percentage of Problem Priority 1 Incidents resolved within 4 hours
100
100
100
100
Percentage of requests resolved on first contact by ETS Service
Desk personnel
60
68
75
75
Percentage of Service Desk calls answered in less than one minute
99
93
84
84
The number of network outages for County maintained equipment
affecting more than 25 personnel lasting more than 60 minutes
between 7:00AM-6:00PM
5
0
0
0
The number of outages affecting Inbound/Outbound Internet
Connectivity lasting more than 10 minutes
1
0
0
0
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 15 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To achieve the highest standard of public procurement and foster transparency in the procurement process; maintain a unified
purchasing system to procure all commodities and general, professional, and construction services; and to dispose of surplus items for all
agencies under the supervision of the Board of County Commissioners.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average number of days to award informal quotations and
qualified vendor list (QVL) procurements
75
111
92
92
Average number of days to award RLIs/RFPs within Director of
Purchasing Division's award authority
150
101
270
270
Average number of days to award RLIs/RFPs within the Board's
award authority
255
454
355
355
Average number of days to award sole source, emergency, or after-
the-fact procurement
60
67
66
66
Average number of days to award work authorization,
amendments, or change orders
25
36
30
30
Average number of days to process commodities & general
services bids within the Board's award authority
150
258
320
320
Average number of days to process commodities & general
services bids within the Director of Purchasing Division's award
authority
100
148
73
73
Average number of days to process construction bids within the
Board's award authority
200
225
217
217
Average number of days to process construction bids within the
Director of Purchasing Division's award authority
125
110
308
308
Cost per central procurement activity
1,830
1,707
2,565
2,565
Dollar value of goods sold as surplus (auction or sale)
800,000
8,249
27,003
27,003
Internal customer satisfaction rating
4.25
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Total central procurement activities
2,800
728
500
500
Total central procurement activities per professional position
65
18
12
12
Training events delivered (internal County events and public
outreach events)
50
9
6
6
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 16 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To resolve investigated claims in a expeditious manner based on the respective liability and/or damages of the involved party(ies) while
managing associated expenses in accordance with Florida Statute 768.28.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Automobile liability claims closed as a percentage of claims
opened annually
100
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Average number of liability claims closed per claim adjuster
annually
110
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
General liability claims closed as a percentage of claims opened
annually
100
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Internal customer satisfaction rating
4.60
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Liability self-insurance costs per capita
1.50
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Mass Transit claims closed as a percentage of claims opened
annually
100
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
New auto liability (AL) claims processed and administered
35
7
11
11
New general liability (GL) claims processed and administered
110
28
35
35
New Mass Transit (MT) claims processed and administered
250
29
59
59
Number of general liability claims per 10,000 County population
0.57
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Percentage of costs recovered for repair/replacement of County
owned assets
75
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 17 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide safe and healthful workplace conditions for County employees and the public, and to ensure the fitness of County employees
in the performance of their job responsibilities.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average daily number of driver's license reviews for authorized
drivers
7,300
8,200
7,500
7,500
Internal customer satisfaction rating
4.70
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Number of criminal background checks completed
3,600
849
912
912
Number of medical surveillance tests provided
1,000
185
161
161
Number of occupational health activities conducted (site visits,
assessments, audits, inspections)
325
91
127
127
Number of post employment-offer physicals provided
1,000
245
277
277
Number of safety activities conducted (site visits, assessments,
audits, inspections)
960
156
84
84
Number of Safety and Occupational Health recommendations
implemented by County agencies
160
21
21
21
Number of training sessions provided
150
35
39
39
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 18 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
In accordance with State Statutes, provide and effectively manage the County's Self-Insurance Program at the lowest possible cost and in
the best interests of the citizens and employees of Broward County, and ensure the safety and well-being of all County employees and
the public visiting County property.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Internal customer satisfaction rating
4.70
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 19 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To investigate, administer, and resolve all work related injury claims in accordance with Florida Statutes, Chapter 440.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
"Best practices" adherence rating for adjusters
92
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Average number of workers' compensation claims closed per claim
adjuster annually
135
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
New workers' compensation (WC) claims processed and
administered
400
140
181
181
Number of workers' compensation claims per 100 employees
5.3
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Percent of prescription dollars disbursed through preferred
provider
94
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Percentage of workers' compensation indemnity payments paid
within seven days of due date
99
98
99
99
Percentage of workers' compensation medical bills paid within 45
days from receipt per State mandate
99
100
100
100
Workers' compensation claims closed as a percentage of claims
opened annually
100
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Workers' compensation internal customer satisfaction rating
4.80
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Workers' compensation self-insurance costs per employee (dollars)
1,350
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 20 of 20
Quarterly Performance Measurement Report
Section:
Prior Year
Division:
Department:
Goal Statement:
To effectively and efficiently provide innovative health and human service programs that assist Broward County's children, elderly and
low income individuals and families achieve well-being and enhance their quality of life, as well as generate revenue, maximize resources,
ensure accountability and lead the community in sharing human service expertise.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Customer satisfaction rating
4.50
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Percent of contracted funding utilized
90
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Percent of outcomes achieved in direct service programs
85
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Percent of performance based outcomes achieved in contracted
programs
95
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 1 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide equity and strength-based services that improve client outcomes and opportunities by managing processes and promoting
systemic change to divert individuals away from the justice system.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average number of days referred youth spent in secure detention
(Juvenile Predisposition Services)
5
6
4
4
Number of adults issued a cannabis civil citation who successfully
complete the program (Adult Civil Citation)
70
16
42
42
Number of cannabis civil citations received from law enforcement
agencies (Adult Civil Citation)
100
23
42
42
Number of youth committing a misdemeanor offense and referred
to the program (Juvenile Civil Citation)
915
185
217
217
Number of youth enrolled who successfully complete the program
(Juvenile Civil Citation)
640
164
213
213
Number of youth enrolled who successfully complete the program
and who do not re-offend within 1 year (Juvenile Civil Citation)
640
165
160
160
Number of youth referred to the program who would otherwise be
detained (Juvenile Predisposition Services)
125
18
23
23
Percentage of adults issued a cannabis civil citation who
successfully complete the program (Adult Civil Citation)
70
100
91
91
Percentage of cannabis civil citations where the election was made
within 10 days of issuance date (Adult Civil Citation)
70
100
95
95
Percentage of youth enrolled who successfully complete the
program (Juvenile Civil Citation)
87
93
88
88
Percentage of youth enrolled who successfully complete the
program and who do not re-offend within 1 year (Juvenile Civil
Citation)
89
98
98
98
Percentage of youth issued a civil citation and who are eligible for
the program (Juvenile Civil Citation)
70
98
98
98
Percentage of youth referred who successfully complete the
program (Juvenile Predisposition Services)
70
94
95
95
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 2 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide administrative, financial, human resources and facilities management support to the Human Services divisions, to facilitate
the effective and efficient delivery of health and human services to Broward County residents.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average number of days taken to fill a position from requisition
creation date to employee start date (full life cycle)
70
107
93
93
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 3 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To support the Human Services Department through the development, coordination, and maintenance of a continuous quality
improvement system through planning, data management, grants development and emergency management functions.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Amount of new grant funding (in millions) awarded for internal
and external providers
10
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Number of collaborative funding proposals submitted
12
2
2
2
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 4 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To work collaboratively with community partners including funders, non-profit and for profit providers, faith-based organizations,
governmental entities, advocates and consumers in assuring that community-based human services are cost effective, coordinated and
performance-based in meeting the needs of the residents of Broward County.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average number of calendar days to process contracted services
invoices and send to Accounting
12.0
19.0
17.0
17.0
Average number of contracts administered and monitored per
contract manager
13
7
9
9
External customer satisfaction rating
4.40
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Funding leveraged by County funds ($ millions)
11.0
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Number of clients served through County contracts
94,000
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Percentage of performance based outcomes achieved in
contracted programs
95
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 5 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To improve the quality of life and empower Broward's families with children by effectively and efficiently developing and supporting
systems of care in collaboration with other community stakeholders.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
External customer satisfaction rating
4.40
N/A
N/A
This measure is reported in the 2nd and 4th quarters.
N/A
Percent of clients who remain in the community post discharge
and are not hospitalized or placed in a residential treatment or
Department of Juvenile Justice facility
90
99
99
99
Percentage improvement in social and emotional functioning
90
90
95
95
Percentage of client’s families that experience decreased family
stress
85
N/A
100
100
Percentage reduction/elimination of use of drugs and alcohol
85
89
84
84
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 6 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide effective administration and management of contracted health care services in Broward County for indigent residents in need
of health care, mental health, and HIV/AIDS services ensuring quality services, promoting integration and following best practices.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of medical encounters provided to patients for primary
care
199,850
47,618
49,815
49,815
Percent of clients that effectively stabilize/improve their condition
(not re-admitted within 90 days)
95
N/A
95
95
Percent of clinic patients seen and discharged within 150 minutes
85
93
94
94
Percent of eligible children receiving appropriate immunizations
97
97
100
100
Percent of patients reporting satisfaction with primary care services
95
97
95
95
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 7 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To help build and maintain an optimal "continuum of care" of homeless services, promote solutions to homelessness, coordinate funding
for key services, and assist homeless persons to move to self-sufficiency and permanent housing.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Percentage of clients that move from emergency shelters to
permanent housing
25
29
34
34
Percentage of Clients that move from Transitional to Permanent
Housing
80
71
71
71
Percentage of Homeless Assistance Center Beds utilized: for
Individuals
95
91
96
96
Percentage of Homeless Assistance Center Dorms utilized: for
Families
95
92
92
92
Percentage of unsheltered homeless
31
N/A
N/A
This data will be reported in the third quarter.
N/A
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 8 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To reduce further trauma to victims of assault/abuse and their families through specialized forensic medical examination and assessment,
crisis intervention, and forensically sensitive therapy to ameliorate functional impairment, and to conduct outreach to non-reporting
victims through community awareness activities.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average number of crisis intervention units of service provided per
Crisis Intervention Counselor (CIC)
2,000
224
184
184
Episodes of victims services provided to consumers
22,000
5,580
6,834
6,834
External customer satisfaction rating
4.50
4.84
4.78
4.78
Number of crisis intervention units of service provided
24,000
5,651
5,672
5,672
Percentage of clients achieving clinically significant improvement
based on evidenced-based assessment tools
85
85
62
62
Percentage of clients successfully completing treatment
95
99
100
100
Percentage of medical examination reports sent to Child Protective
investigators within 10 days after the examination
90
91
93
93
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 9 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To serve as the interface between Broward Addiction Recovery Center (BARC) and the residents of Broward County who present for an
evaluation of their substance use treatment and referral needs, and to coordinate and reduce wait times for transitions between Levels
of Care within the agency.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of assessments conducted at Admissions
1,800
472
470
470
Number of enrollments in treatment services
1,200
267
248
248
Percent of consumers who are assessed at Admissions and are
referred to and enroll in treatment services within the agency
60
57
74
74
Percent of consumers who are assessed at Admissions who are
involved in the Criminal Justice System
65
78
79
79
Percent of Criminal Justice System consumers who are assessed at
Admissions and are referred to and enroll in treatment services
within the agency
70
48
47
47
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 10 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To continuously improve the agency by using best practice quality assurance and performance improvement management strategies that
result in cost effective treatment for Broward Addiction Recovery Center (BARC) clients, high satisfaction rates in clients and staff, low
client relapse rates, superior execution of contractual obligations, optimal relationships with community partners and stakeholders and
the highest possible revenue collection rate for all services provided.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
External customer satisfaction rating
4.50
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Number of consumers who enrolled in Residential or any
Outpatient Treatment program within the agency upon referral
from Admissions or Detox
1,500
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Percent of consumers who are referred by Admissions or Detox
and enroll in Residential or any Outpatient Treatment program
within the agency
70
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Percent of state contract funding utilized
100
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Percent of successful completions from any treatment Level of Care
60
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Total number of consumers assessed at Admissions and screened
at Triage
3,000
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 11 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To serve as the interface between Broward Addiction Recovery Center (BARC) and the residents of Broward County who present for an
evaluation of their detoxification needs, and to provide for those who need safe and medically managed detoxification services, while
evaluating patients' treatment and referral needs for substance use treatment and/or community services.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of detoxification screenings at triage
4,500
1,201
596
596
Number of enrollments in the Detoxification program
1,960
460
494
494
Percent of consumers who complete Detoxification and who are
referred and enroll in treatment within the agency
75
85
86
86
Percent of consumers who successfully complete Detoxification
70
78
79
79
Percent of Detoxification beds utilized
90
93
93
93
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 12 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide best practice substance use treatment to clients with addiction and co-occurring disorders whose recovery efforts allow for
treatment in an uncontrolled environment to reduce or eliminate client relapse rates.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of enrollments in any level of Outpatient Treatment
Services
1,750
355
326
326
Percent of clients who successfully complete the Intensive
Outpatient Level of Care within Outpatient Treatment Services
50
65
73
73
Percent of clients who successfully complete the Non-Residential
Day (NRD) Treatment Level of Care within Outpatient Treatment
Services
50
48
41
41
Percent of clients who successfully complete the Outpatient Level
of Care within Outpatient Treatment Services
50
72
60
60
Percent of consumers with no alcohol or drug use during the 30
days prior to discharge
60
63
55
55
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 13 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide best practice substance use treatment to clients with addiction and co-occurring disorders whose recovery efforts require
treatment in a controlled environment to reduce or eliminate client relapse rates, and include the goal of minimizing teratogen exposure
to pregnant women's unborn children until birth.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of enrollments in Residential Treatment Services
1,000
283
195
195
Percent of consumers who successfully complete Residential
Treatment
65
77
62
62
Percent of Residential beds utilized
90
89
88
88
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 14 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide administrative and management oversight to the behavioral health components of Elderly and Veteran's services, in order to
deliver comprehensive service planning to older adults (55+) with diagnosed mental health disorders, who are at risk of requiring more
intensive and restrictive institutional placements.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Percent of targeted service goals that are achieved in the
Managing Entity program
80
83
100
100
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 15 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To continually expand and enhance the Elderly and Veterans Services Division's capacity to provide effectively managed and specialized
social services to Broward County seniors, their caregivers and families, as well as similar services for Veterans, their dependents and
dependent survivors that result in the attainment and/or maintenance of self-sufficiency.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Dollar value of co-payments received
185,000
54,157
74,296
74,296
Number of community outreach events
60
16
16
16
Percent of grant performance based outcomes achieved
80.0
83.0
73.0
73.0
Percentage of case manager time engaged in direct service
provision
70
71
80
80
Total amount of in-service training hours provided to staff
1,800
171
368
368
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 16 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide case management and community support services that assist frail, functionally impaired elders in maintaining their
independence in the community and prevent or delay their institutionalization.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average monthly service plan cost per consumer served
230
232
269
269
External customer satisfaction rating
4.50
4.17
4.93
4.93
Number of consumers served
450
141
210
210
Number of customer relation unit calls for service
50,000
10,276
12,251
12,251
Percentage of consumers receiving community care services who
maintain a successful recovery and/or remain in the least
restrictive environment
98
100
100
100
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 17 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide specialized social services targeted to veterans, their dependents and dependent survivors which result in the attainment
and/or maintenance of self-sufficiency.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Dollar value of approved claims filed with the assistance of the
Veterans Services Section
11,400,000
2,672,322
3,051,131
3,051,131
External consumer satisfaction rating
4.50
4.96
4.92
4.92
Percentage of claims or appeals filed within one office contact with
veterans or dependent
95
100
100
100
Percentage of consumers who augment their income through
participation in benefit acquisition programs
40
56
44
44
Total number of claims and appeals filed for veterans, dependents,
and dependent survivors
1,500
257
450
450
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 18 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide administrative oversight and coordination of comprehensive human services offered by the Division and its community-based
partners at one-stop service locations throughout Broward County.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Percentage of Commission Requests responded to by the Division
within ten business days of being assigned to the Division
100.00
100.00
100.00
100.00
Percentage utilization of grant funding
92
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 19 of 20
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide one-stop entry to comprehensive human services in partnership with community-based providers in Broward County,
assisting individuals and families to achieve and maintain health, safety and economic stability.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average percent of caseworker time that is used to provide direct
service
70
80
72
72
External customer satisfaction rating
4.80
4.90
4.90
4.90
Number of customers receiving case management services
1,200
384
264
264
Percent of all Family Success individuals with a case plan
successfully meeting 100% of their case plan goals at time of
discharge
90
96
98
98
Percent of clients placed in transitional or permanent housing
models who maintain housing for six months (Includes Housing
First clients)
80
95
92
92
Percentage of individuals who received emergency assistance
payments who maintained permanent housing for three (3)
88
93
94
94
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 20 of 20
Quarterly Performance Measurement Report
Section:
Prior Year
Division:
Department:
Goal Statement:
To coordinate the various administrative and financial activities of the divisions within the Port Everglades Department to ensure
compliance with County policies and goals, and to develop marketing and promotional strategies that create and promote commerce and
industry and create employment within Broward County.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Customer satisfaction measured among tenants and port users via
customer service survey
4.25
N/A
N/A
A customer service survey was not conducted in the first quarter of
FY18.
N/A
Meet or exceed the current target of passenger count
3,624,226
1,133,347
1,124,200
1,124,200
Meet or exceed the current target of twenty-foot equivalent units
added
1,057,971
280,817
278,807
278,807
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 1 of 5
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide Port-wide general administrative support and services including agenda coordination and communication support; to provide
property management, leasing, and administration of Port real estate, and management of the contract for parking facility operation; to
promote the benefits of, and to operate/expand, Foreign-Trade Zone No. 25; to provide regulation of certain business activities through
management of the franchise and business permit program; to administer various contracts; to provide liaison for risk management
functions at the Port; to provide human resources support to all employees and management of the seaport; and to provide guidance
and support of purchasing activities for the Enterprise Fund.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average time to process a completed franchise application
(completed application to public hearing in days)
45.0
41.0
42.0
42.0
Average time to process a purchase order up to $250K (days)
55
103
102
102
Percent of leasable warehouse space occupied
82
83
84
84
Percent of rental revenue goal reached
98
101
99
99
Percentage of developed leasable land occupied
96
96
93
93
Percentage of leasable office space occupied
90
89
94
94
Rental revenue generated from leases (millions)
15
4
4
4
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 2 of 5
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide accounting functions, fiscal planning, budgeting, and information technology services for the Port Everglades Department to
ensure statutory compliance and to provide information for decision making.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Cost per invoice including collection ($)
41
41
49
49
Number of days needed to process a receiver
27
21
26
26
Number of invoices generated
15,000
3,955
4,116
4,116
Percentage of accounts receivable classified as current
97
96
94
94
Percentage of checks received and deposited within one day of
receipt
99
100
100
100
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 3 of 5
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide the four functional areas with planning and administrative support; to coordinate and control the movement of all ships,
cargo, and passengers moving through the seaport and to maintain the facilities affecting those movements in order to ensure prompt
and efficient service to Port users.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average number of work orders backlogged
20
36
57
57
Average work order aging (days)
6.0
1.9
0.3
0.3
Compliance by Port users of directive issued for facility
housekeeping within 48 hours (percent)
100
71
100
100
Percent of container crane uptime
99.8
99.9
99.9
99.9
Percent of time reporting to the job site (berth) 15 minutes or
more prior to a ship docking/sailing
95
97
94
94
Percentage of customer inquiries responded to within one
business day
100
99
99
99
Percentage of preventative maintenance projects completed
compared to number scheduled
90
81
95
95
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 4 of 5
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide strategic facilities technical support for the planning of seaport development and to maintain existing facilities and manage
design, engineering and construction of new facilities for Port clients and staff while protecting the environment within the Port
jurisdictional area.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
New projects initiated
19
8
12
12
Number of projects managed
34
30
32
32
Number of projects managed per project manager
4
3
4
4
Percentage of projects completed within original time frame
90
100
N/A
No projects were completed in the first quarter of FY18.
N/A
Percentage of projects completed within the original budget
allocation (including contingencies)
100
100
N/A
No projects were completed in the first quarter of FY18.
N/A
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 5 of 5
Quarterly Performance Measurement Report
Section:
Prior Year
Division:
Department:
Goal Statement:
To systematically manage the planning, design and construction of vertical capital projects for Broward County agencies with the
objective of providing quality environmentally sustainable facilities in a timely and fiscally responsible manner
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Internal customer satisfaction rating
4.50
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Number of CMD consulting hours provided to County agencies
3,000
589
223
223
Number of construction projects managed
16
13
13
13
Number of Green/LEED certified building projects
11
11
12
12
Number of new projects initiated (construction and renovation)
under Construction Management Division
20
9
7
7
Number of renovation projects managed
100
39
104
The increase from the prior year same quarter is due to the transfer
of projects from the Facilities Management Division to the
Construction Management Division in FY17.
104
Total amount authorized for all projects (construction and
renovation) managed under Construction Management Division
(millions)
1,030
585
570
570
Total number of projects (construction and renovation) managed
per Construction Management Division project manager
8.00
8.40
10.00
10.00
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 1 of 1
Quarterly Performance Measurement Report
Section:
Prior Year
Division:
Department:
Goal Statement:
To maintain clean and safe facilities for all employees and visitors at leased and owned County facilities.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Cost per square foot for cleaning expenses ($)
1.53
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Customer satisfaction rating
4.00
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Number of square feet serviced by the cleaning section (in millions)
5.6
4.9
5.6
5.6
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 1 of 8
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide adequate and safe parking availability for employees and visitors in close proximity to the Broward County Governmental
Center and Courthouse Complex/Judicial Center.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Cost per square foot for paid parking ($)
0.78
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Customer satisfaction rating
4.00
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Number of square feet serviced by paid parking (in millions)
1.7
1.7
1.7
1.7
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 2 of 8
Section:
Prior Year
Division:
Department:
Goal Statement:
To oversee and manage effective Facility Management Division operations related to the Repairs and Maintenance, Roads and Grounds,
Utilities, Cleaning, Paid Parking, and Security programs.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average inventory accuracy (%)
95.00
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Average warehouse turn ratio
1.50
0.23
0.39
0.39
Cost per square foot for Administrative expenses ($)
0.52
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Customer satisfaction rating
4.00
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Number of space planning projects managed
40
33
78
The increase in the number of space planning projects managed
over the prior year is due to the filling of space planning staff
vacancies and an increase in the County’s overall demand for space
planning and reorganization projects.
78
Number of square feet managed (in millions)
8.4
8.4
8.4
8.4
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 3 of 8
Section:
Prior Year
Division:
Department:
Goal Statement:
To serve as professional real estate advisors to the County Commission, Administration and Departments of County government;
efficiently and professionally acquire real estate and property rights through purchase, lease and license to meet the needs of all
branches of County government; dispose of surplus property; lease administration; investigative research and due diligence; processing
of vacation applications; manage real property records and escheated property inventory.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average number of parcels in negotiation for purchase or lease per
property agent
90
126
161
161
In-house appraisal projects, review of third party appraisals, and
review of residential appraisal reports
20
2
8
8
Internal customer satisfaction rating
4.50
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Number of appraisals received and reviewed
250
134
108
108
Number of Ownership and Encumbrance Reports (O&E) processed
260
88
70
70
Number of parcels received for purchase and lease acquisition, and
disposition
90
27
11
11
Number of vacation/abandonment applications received, in
process, and approved
18
20
25
25
Percentage of building square footage, leased versus owned
13
13
13
13
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 4 of 8
Section:
Prior Year
Division:
Department:
Goal Statement:
To ensure the satisfactory preservation of the County's investment in physical facilities and to provide a clean, safe, and adequately
maintained working environment for employees, residents and visitors.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average number of days to complete a work order from date of
receipt
30
33
55
55
Average number of hours to complete a work order
2.5
2.1
1.9
1.9
Cost per square foot for maintenance and repairs ($)
1.55
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Customer satisfaction rating
4.00
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Number of facilities maintained
136
136
138
138
Number of square feet serviced by Repairs and Maintenance
(millions)
7.5
8.4
7.5
7.5
Number of work orders processed
42,000
8,160
14,153
14,153
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 5 of 8
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide preservation of the County's investment in its exterior facilities (roads and grounds) and to provide a clean, safe and
adequately maintained working environment for employees and visitors.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Cost per square foot for roads and grounds expenses ($)
0.21
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Customer satisfaction rating
4.00
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Number of square feet serviced by Roads and Grounds (in millions)
7.0
7.0
7.0
7.0
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 6 of 8
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide a safe and secure environment for all employees and visitors at all facilities within the program.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Cost per square foot for security expenses ($)
0.93
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Customer satisfaction rating
4.00
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Number of square feet serviced by the security section (in millions)
6.0
6.0
6.1
6.1
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 7 of 8
Section:
Prior Year
Division:
Department:
Goal Statement:
To achieve and maintain high efficiency, economical, and conservative use of the electrical and other energy resources necessary to meet
County needs, while enhancing cost-effectiveness and reducing levels of Green House Gases (GHG).
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Energy Cost Index (dollars/sq.ft./yr)
1.5
1.5
1.6
1.6
Energy Performance Index (kWh/sq.ft./yr)
22
23
22
22
Number of square feet serviced by utilities (in millions)
4.8
4.8
4.8
4.8
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 8 of 8
Quarterly Performance Measurement Report
Section:
Prior Year
Division:
Department:
Goal Statement:
To manage the design and construction of roadway improvement projects within the adopted transportation capital improvement
program to ensure safe and adequate transportation facilities for the public and to provide design and construction management
services for in-house projects and provide professional services to other agencies.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Construction value of projects managed per project manager
(millions)
5.0
1.8
1.6
1.6
Dollar value of construction during the fiscal year (millions)
15
4
3
3
Dollar value of design and construction management services
1,000,000
301,653
320,318
320,318
Number of lane/miles under construction
12
8
8
8
Number of traffic signal plans designed
8
2
1
1
Percent of projects complete with no more than 20% increase in
contract time from the original contract schedule
100
100
100
100
Percent of projects complete with no more than 5% change orders
100
100
100
100
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 1 of 10
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide professional highway and right-of-way engineering, permitting, surveying, review, and drafting services to implement and
enforce development permit construction obligations and minimum construction standards in conformity with Florida Statutes and
Broward County Code thus ensuring soundness and safety of roadway improvements, and ensuring the accuracy of recorded plat
information for the general public and future real estate transactions.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Construction value of trafficway improvements required under
plat review ($)
3,000,000
685,847
182,718
182,718
Number of active GIS Projects for Highway Construction and
Engineering Division
16
15
16
16
Number of active GIS Projects for other Public Works Divisions or
other Departments
4
4
4
4
Number of GIS Datasets (feature classes) maintained
21
20
21
21
Number of GIS Maps (PDF) maintained
8
8
8
8
Number of GIS web-mapping applications maintained
15
16
15
15
Number of paving and drainage and driveway permits issued
within typical timeframe of 1 hour
100
16
24
24
Number of paving and drainage plans reviewed per year within 14
calendar day mandated review time
70
10
18
18
Number of plats recorded per year
30
10
4
4
Number of survey projects completed
125
17
21
21
Number of technical reviews for vacation requests and re-
conveyances
20
5
4
4
Number of telephone inquiries about R/W, deed donations, and
annexations
1,500
425
450
450
Number of water, sewer and utility permits issued within typical
timeframe of 1 hour
300
63
66
66
Number of water, sewer and utility plans reviewed per year within
14 calendar day mandated review time
300
74
75
75
Percentage of survey projects commenced within 30 days of
request
90
94
95
95
Percentage of survey projects completed at less than the local cost
index
95
94
95
95
Total number of plats and Delegation Requests submitted for
review
100
21
31
31
Value of developer required improvements reviewed per year ($)
10,000,000
1,423,327
1,534,268
1,534,268
Value of driveway improvements in County Rights-of-Way
reviewed per year ($)
35,000
1,200
6,000
6,000
Value of public right-of-way dedicated by plats approved by the
County (assumes a nominal value of $5.00 per square foot)
500,000
81,380
67,190
67,190
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 2 of 10
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide recreational facilities and amenities for residents and visitors to meet their leisure needs.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of projects managed
32
29
31
31
Percent of projects completed within budget
100
100
100
100
Value of projects managed ($)
23,800,000
22,850,441
39,435,592
The project scope for several projects has expanded, resulting in a
corresponding budget increase in FY18.
39,435,592
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 3 of 10
Section:
Prior Year
Division:
Department:
Goal Statement:
To serve the residents of Broward County with excellence in maintaining and improving County roadways, keeping storm water
infrastructure clean and efficient, beautifying County-owned property through mowing and landscape maintenance, and the safe
operation and maintenance of County-owned fixed and bascule bridges to accommodate the safe passage of motorists, pedestrians and
marine traffic.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average cost per foot to clean, inspect, and video tape roadway
drainage system storm drainage pipes (dollars)
1.43
1.47
1.00
1.00
Cost per catch basin serviced ($)
95
86
65
65
Number of work days to respond to citizen requests
1.1
1.0
0.1
0.1
Percent compliance with the ten-year roadway drainage system
surface water management license renewal and permit
requirements program
98
98
98
98
Percentage of time bridges operational
99
99
99
99
Total cost of routine maintenance per lane mile ($)
4,120
1,047
1,347
1,347
Total cost per hour for normal operation of draw bridge ($)
26
26
31
31
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 4 of 10
Section:
Prior Year
Division:
Department:
Goal Statement:
To monitor and control the mosquito population in order to provide protection from mosquito-borne diseases and to improve the quality
of life for Broward County residents and tourists.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Acres treated by aerial adulticiding
6,670
0
0
0
Acres treated by ground adulticiding
480,800
118,401
90,898
90,898
Acres treated by ground larviciding
150,000
1,365
1,561
1,561
Average number of work days to respond to citizens request
3.00
9.50
11.00
11.00
Cost per acre for aerial adulticiding ($)
0.84
0.00
0.00
0.00
Number of citizen requests
15,470
3,344
3,497
3,497
Number of sites inspected
6,700
1,434
991
991
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 5 of 10
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide administrative support and resources to the Traffic Engineering Division in order to enhance efficiencies and productivity, and
ensure compliance with Broward County's policies and goals to provide a safe and efficient traffic control system for residents and
visitors.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
External customer satisfaction rating
4.50
N/A
N/A
The quarterly customer satisfaction survey is completed in the 3rd
Quarter.
N/A
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 6 of 10
Section:
Prior Year
Division:
Department:
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signals.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of field maintenance tasks performed (all signal devices
and school flashers)
15,000
4,128
4,271
4,271
Number of repairs to controllers and peripherals (electronic shop)
1,300
303
331
331
Number of school flashers maintained (ground-mounted and
aerial)
1,022
1,023
1,028
1,028
Number of signalized intersections maintained (excluding school
flashers)
1,472
1,437
1,447
1,447
Number of streetlights maintained
1,519
1,509
1,518
1,518
Percent of emergency calls responded to within 1 hour
95
96
92
92
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 7 of 10
Section:
Prior Year
Division:
Department:
Goal Statement:
To optimize the efficiency and reliability of the County's traffic signal system in order to mitigate congestion and maximize traffic signal
coordination for all road users.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of arterial segments retimed
30
9
23
23
Number of communication inspections performed
60
11
5
5
Number of communication plans reviewed
400
83
85
85
Number of customer timing requests
1,250
472
290
290
Number of signals retimed (synchronized operation)
400
110
243
243
Number of timing adjustments at individual traffic signals
1,000
440
414
414
Percent of synchronized signals retimed
33
11
20
20
Units processed by the "LOCATES" contractor
65,000
10,465
17,063
17,063
Work tickets received from 811 Call Center
36,000
10,136
9,795
9,795
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 8 of 10
Section:
Prior Year
Division:
Department:
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signs and pavement markings, which regulate,
guide and inform the public of traffic regulations.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of arrows, pavement legends and other marking tasks
completed
1,200
514
0
All pavement marking staff were redirected to the Signs section
after Hurricane Irma during the first quarter of FY18.
0
Number of emergency calls received
700
236
477
477
Number of line miles of roadway marked
425
2
0
All pavement marking staff were redirected to the Signs section
after Hurricane Irma during the first quarter of FY18.
0
Number of linear feet of pavement marking tasks completed
50,000
6,411
0
All pavement marking staff were redirected to the Signs section
after Hurricane Irma during the first quarter of FY18.
0
Number of sign maintenance upgrade tasks completed
1,800
411
778
778
Number of signs fabricated
11,000
2,653
2,882
2,882
Number of signs installed/replaced
11,000
2,430
3,352
3,352
Percent of time emergencies are responded to within 1 hour
99
99
82
82
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 9 of 10
Section:
Prior Year
Division:
Department:
Goal Statement:
To conduct traffic studies and investigations in response to both public requests and internal surveys, which may result in the application
or modification of traffic controls to improve safety and traffic flow for the motoring public.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average cost to perform a study or investigation ($)
35
73
39
39
Average cost to perform a traffic count ($)
431
482
452
452
Number of Maintenance of Traffic (MOT) requests reviewed
700
253
284
284
Number of traffic data requests executed (counts, speed data,
condition diagrams, etc.)
600
106
143
143
Number of traffic investigations completed
3,300
517
1,107
1,107
Number of traffic studies conducted
440
95
179
179
Number of work orders generated for maintenance and revision of
traffic control devices
6,000
1,428
1,639
1,639
Percent of traffic studies completed within six weeks
90
85
100
100
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 10 of 10
Quarterly Performance Measurement Report
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide for the efficient and reliable collection and disposal of residential solid waste and recyclables, and for the monitoring of
commercial solid waste, for customers in the Broward Municipal Services District, to ensure a clean environment.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Operating cost per single family residential unit (dollars)
339.00
64.01
64.23
64.23
Pounds of recyclables collected per residential unit
395
95
100
100
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 1 of 5
Section:
Prior Year
Division:
Department:
Goal Statement:
To operate and maintain a network of collection facilities for the Broward Municipal Services District residential customers and
participating cities to reduce indiscriminate dumping and to facilitate various special waste programs.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Operating cost of disposal of trash per ton
102.00
97.34
100.30
100.30
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 2 of 5
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide residents of the Broward Municipal Services District and participating jurisdictions with a cost effective program to properly
dispose of household hazardous waste and electronics, in order to remove heavy metals and other hazardous materials from the waste
stream.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of household hazardous waste and electronic recycling
program users
12,200
2,599
2,375
2,375
Operating cost per pound for removal of household hazardous and
electronic materials from waste stream
1.60
1.42
1.92
1.92
Total pounds of household hazardous and electronic materials
removed from waste stream
720,000
186,046
74,163
74,163
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 3 of 5
Section:
Prior Year
Division:
Department:
Goal Statement:
To ensure a safe environment and protect public health by providing a publicly owned and operated disposal site for unprocessable
waste.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Operating cost per ton of waste received
40.98
37.79
22.26
22.26
Tons of unprocessable waste landfilled
54,870
11,960
18,225
18,225
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 4 of 5
Section:
Prior Year
Division:
Department:
Goal Statement:
To coordinate the processing of recyclables for the Broward Municipal Services District and for County governmental facilities, and to
monitor and encourage increased recycling and waste reduction throughout Broward County.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of volunteers that participate in the Keep Broward
Beautiful Program
1,500
241
153
153
Participating county government buildings and parks
107
100
100
100
Percent of solid waste recycled countywide
40.0
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 5 of 5
Quarterly Performance Measurement Report
Section:
Prior Year
Division:
Department:
Goal Statement:
To administer and coordinate all activities within the Water and Wastewater Services to maintain financial stability, optimize
productivity, increase cost-effectiveness, and ensure compliance with all county, state, and federal requirements.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Commissioner's requests per 10,000 customers
2.0
0.2
0.4
0.4
Ratio of Available Funds (Revenues net of Operating Expense) to
Debt Service Payments
1.75
1.20
2.04
2.04
Total cost per 1,000 gallons (Regional Raw Water Operations)
0.200
0.260
0.100
0.100
Total cost per 1,000 gallons (Regional Transmission Operations)
0.140
0.110
0.100
0.100
Total cost per 1,000 gallons (Regional Treatment Operations)
0.850
0.800
0.800
0.800
Total cost per 1,000 gallons (Retail Sewer Operations)
3.250
3.460
4.100
4.100
Total cost per 1,000 gallons (Retail Water Operations)
3.100
2.840
2.800
2.800
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 1 of 7
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide business services to Water and Wastewater Services by delivering exceptional customer service; billing and collecting for
services rendered; safeguarding assets; providing accurate and timely financial analysis and information that supports responsible
decision-making, and strategies to ensure fiscal solvency; and promoting accountability, efficiency and innovation.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average total cost per customer account per month
8.50
8.48
7.07
7.07
Defaults under bond resolution
0
0
0
0
External audit comments
0
N/A
N/A
This measure is reported annually in the second quarter.
N/A
External customer satisfaction rating
4.50
4.40
4.60
4.60
Number of customer service calls received
120,000
N/A
12,183
12,183
Percent of facilities work orders completed within 15 days
80
93
99
99
Percent of financial management reports completed within 30
days of end of month (%)
100
100
100
100
Percent of inventory requisitions filled within 3 days
95
95
97
97
Percent of required accounts in compliance with the Backflow
Certification Compliance Ordinance
85
80
89
89
Percentage of purchase orders processed within 3 days
87
88
93
93
Provision for uncollectable payments as a percentage of retail sales
2.50
1.23
2.21
2.21
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 2 of 7
Section:
Prior Year
Division:
Department:
Goal Statement:
To plan, design, and construct facilities for Water & Wastewater Services (WWS) and its customers to ensure adequate system capacity to
provide water, treat sanitary sewer, and minimize storm water flooding.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average dollar amount of construction/consultant managed per
project manager (millions)
11
8
9
9
Bid packages closed
8
5
2
2
Bid packages to purchasing
15
2
7
7
Change order percentage
2.00
1.50
-0.63
-0.63
Developer projects coordinated (monthly average)
80
90
84
84
Developer projects reviewed
165
54
51
51
Dollars spent (millions)
65
10
4
4
Percent of developer plans reviewed in 14 days or less
98
98
100
100
Permit applications processed
215
52
40
40
Plats, site plans, easement vacations, re-zonings processed
250
54
171
171
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 3 of 7
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide planning, acquisition, development, and maintenance of highly specialized Information Technology (IT) infrastructure and
systems supporting utility business processes and the IT infrastructure for the utility Supervisory Control and Data Acquisition (SCADA)
systems.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Availability of applications and infrastructure (%)
98
100
100
100
Average service call resolve time (minutes)
40
31
33
33
Internal customer satisfaction rating
4.50
4.81
4.77
4.77
Percent of time response to a client automation service call is
within 90 minutes
90
94
88
88
Service calls per systems technician
600
109
136
136
Service calls processed
3,500
656
816
816
Work orders processed
1,500
243
262
262
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 4 of 7
Section:
Prior Year
Division:
Department:
Goal Statement:
To produce high quality potable water and reliable water distribution and wastewater collection services to our customers, and to ensure
that all services of this division are delivered in a safe, efficient, and cost-effective manner.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Direct cost of 1,000 gallons of treated retail water sold (treated
and purchased)
2.05
N/A
1.80
1.80
Direct cost per 1,000 gallons of regional raw water sold
0.19
N/A
0.11
0.11
Direct cost per 1,000 gallons of regional wastewater treated
0.75
N/A
0.61
0.61
Direct cost per 1,000 gallons of retail wastewater collected
1.80
N/A
2.15
2.15
Millions of gallons of hauled waste collected
44
11
10
10
Millions of gallons of purchased water delivered annually
2,400
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Millions of gallons of raw water produced
6,500
1,531
1,623
1,623
Millions of gallons of wastewater collected
5,500
1,194
1,280
1,280
Millions of gallons of water delivered
10,000
2,446
2,340
2,340
Millions of gallons of wholesale wastewater transmitted
20,000
4,565
5,259
5,259
Millions of gallons of wholesale wastewater treated/disposed of
25,000
5,931
6,771
6,771
Number of external water quality customer complaints
65
15
13
13
Number of laboratory analytes tested
40,000
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Number of permit violations
0
0
0
0
Number of system backups
0
0
0
0
Percentage of sewage spills and line blockage responses within 2-
hours
100
100
100
100
Percentage of water quality tests in compliance
100
100
100
100
Wet tons of bio-solids disposed of
95,000
20,587
21,597
21,597
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 5 of 7
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide engineering and management services for the dependent water control districts and County regional/unincorporated
waterbodies. To review public/private development plans to identify capital improvements necessary to maintain and complete the
secondary drainage system. To acquire, modify and renew consumptive use permits necessary for existing and future water supplies for
WWS customers.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of structure operations required for water control
management
100
20
42
42
Operation and maintenance cost per acre for all waterways
(dollars)
320
312
132
132
Percentage of time that system surface water elevations are
maintained within 0.2 foot of the target wet/dry season elevations
80
90
98
98
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 6 of 7
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide efficient operation and maintenance of 80 miles of surface water management waterways and water control structures
through water level analysis, weather forecasting and utilization of herbicides, mechanical harvesting and grass eating carp practices to
provide flood protection, recharge groundwater and conserve water resources.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Aquatic plant management cost per acre for Parks and other
County agency waterways (dollars)
350
525
294
294
Number of acres of Parks and other County agency waterways
treated with herbicide
350
34
63
63
Number of acres of water control district waterways treated with
herbicide
1,200
89
359
359
Percent of time aquatic weed growth is controlled in waterways so
that weeds do not remain in waterways more than 18 inches into
the waterway in residential areas and no more than 36 inches into
the waterway in other developments
85
100
95
95
Percent of time trash and debris is removed and grass is cut in
rights-of-way adjacent to waterways down to the edge of water
four times per year or as scheduled
100
100
100
100
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 7 of 7
Quarterly Performance Measurement Report
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide administrative, financial, leadership, and support services to the Transportation Department so that its programs meet the
transportation needs of Broward County.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of internal receivers processed
7,500
1,125
1,067
1,067
Percentage of packing slips, invoices, internal receivers (i.e.,
receiving documents) processed for payment within 5 working
days of their receipt in the Payables Section
97
89
94
94
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 1 of 11
Section:
Prior Year
Division:
Department:
Goal Statement:
To effectively inform and educate the public on Broward County Transit services and programs; to increase ridership and promote the
overall benefits of public transportation even to those who may not use the service.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average monthly website visits
410,000
414,923
341,688
341,688
Duration of customer service calls (in seconds)
109
109
118
118
Number of bus passes sold
430,000
99,208
90,655
90,655
Number of community outreach presentations
70
22
16
16
Number of telephone calls answered
400,000
94,880
84,111
84,111
Percentage of orders for bus passes filled within 2 business days of
confirmed request
95
91
53
53
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 2 of 11
Section:
Prior Year
Division:
Department:
Goal Statement:
To coordinate the various grants administration support activities of the Transit Division, ensuring compliance with Federal, State,
Municipal, and County goals and policies.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of PO commodity lines processed
5,000
774
1,157
1,157
Percentage of purchase requisitions and warehouse orders filled
within 5 business days of their receipt in the Grant Management
Section
85
67
76
76
Total number of purchase documents processed
3,500
1,060
1,187
1,187
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 3 of 11
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide efficient, effective maintenance of the bus fleet and facilities to ensure safe and reliable service for the riding public.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average cost per repair work order (dollars)
420.00
475.31
467.89
467.89
Miles between road calls
6,050
5,403
4,170
4,170
Number of preventive maintenance inspections
2,900
629
682
682
Number of revenue service interruptions due to mechanical failure
1,250
813
1,044
1,044
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 4 of 11
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide public transportation services to elderly, poor, and disabled individuals in accordance with the Americans with Disabilities Act
(ADA) and Chapter 427, Florida Statutes.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Accidents per 100,000 vehicle miles
1.50
1.71
1.86
1.86
Contract cost (blended) per trip (excluding ACT)
26.53
27.13
27.13
27.13
Customer service complaints as a percentage of passenger trips
2.00
0.57
0.97
0.97
Number of Paratransit riders trained to use fixed route
120
0
59
59
Number of registered Paratransit passengers
14,500
13,211
15,983
15,983
On-time performance (%)
92.00
90.20
84.40
84.40
Passenger trips per revenue mile
0.080
0.090
0.090
0.090
Portion (number) of Paratransit trips that are Transportation
Disadvantaged Community Lifeline trips
98,155
19,831
36,829
36,829
Program cost per trip (excluding ACT)
37.07
12.72
31.83
31.83
Total number of ACT passenger trips
137,475
30,071
25,763
25,763
Total number of ADA and Transportation Disadvantaged
Paratransit passenger trips
727,076
145,878
172,847
172,847
Total number of customer service complaints received
4,000
836
1,676
1,676
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 5 of 11
Section:
Prior Year
Division:
Department:
Goal Statement:
To ensure compliance with all Federal, State, and County guidelines, and to provide for a safe and secure environment for all transit
passengers and employees.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Cost per random alcohol or drug test (dollars)
160.00
130.73
138.54
138.54
Number of FTA required random drug tests conducted
320
83
105
105
Number of FTA required reasonable alcohol tests conducted
120
22
41
41
Number of injuries per 100,000 trips
0.80
0.50
0.58
0.58
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 6 of 11
Section:
Prior Year
Division:
Department:
Goal Statement:
To propose, develop, and implement modifications and improvements to the public transit system to expand access to, and usability of,
public transit as a transportation choice for residents and visitors to Broward County by working with County, Municipal, State, and
Federal agencies and representatives to improve integration of public transit services throughout the County.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of bus stop upgrades
2,000
15
658
658
Number of Community Bus passenger trips
2,546,690
565,586
568,140
568,140
Number of directly operated passenger trips (millions)
29.5
7.6
7.2
7.2
Number of passengers per revenue hour
25.5
26.1
24.8
24.8
Passenger trips per community bus revenue hour
13.9
13.8
12.8
12.8
Percentage of farebox recovery to cost
30
31
26
26
Ratio of peak service vehicles to off-peak vehicles
1.31
1.26
1.33
1.33
Subsidy per passenger ($)
2.65
2.40
2.96
2.96
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 7 of 11
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide effective and reliable transportation for the riding public to ensure mobility and access.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Cost per passenger trip (dollars)
3.69
3.46
3.99
3.99
Number of driver at fault accidents per 100,000 miles
0.90
1.14
0.92
0.92
Number of operational complaints per 100,000 riders
17.00
18.33
21.96
21.96
Percent on-time performance
71.0
63.1
62.0
62.0
Percentage change in passenger trips
-9.50
-12.60
-4.30
-4.30
Percentage of complainants contacted
98.0
98.9
96.7
96.7
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 8 of 11
Section:
Prior Year
Division:
Department:
Goal Statement:
To maintain the County equipment fleet for use by other County agencies at the lowest possible cost, ensuring fleet safety and reliability.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Auto mechanic productivity (percentage of billable hours vs.
available annually)
92
86
94
94
Average maintenance cost per vehicle ($)
1,300
233
309
309
Percent of general purpose preventive maintenance service
performed on schedule
50
49
47
47
Percent of special purpose preventive maintenance service
performed on schedule
50
24
20
20
Percent of time special purpose fleet equipment is available
93
99
99
99
Percentage of general purpose vehicle repairs and preventive
maintenance completed within 2 days
60
53
37
37
Preventive maintenance service (number of vehicles)
2,350
652
503
503
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 9 of 11
Section:
Prior Year
Division:
Department:
Goal Statement:
To efficiently procure, stock, and issue the repair parts and fuel necessitated by fleet utilization, ensuring adequate and available
inventory.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average inventory cost per numbered vehicle ($)
1,800
265
430
430
Gallons of fuel purchased
1,100,000
265,710
317,912
317,912
Number of purchase documents processed
3,500
434
57
57
Percent of inventory available
80
64
72
72
Percent of time parts procurement achieved a two-day turn
around time
75
70
100
100
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 10 of 11
Section:
Prior Year
Division:
Department:
Goal Statement:
To manage the County equipment fleet, ensuring adequate fleet size, composition, and availability for the use of County agencies.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average total cost per vehicle ($)
4,000
548
809
809
Fleet size
2,445
2,386
2,594
2,594
Internal customer satisfaction rating
4.20
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Miles driven on alternative fuel
450,000
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Percent of time general fleet equipment is available
97
99
98
98
Percent of time rental fleet equipment is available
90
100
100
100
Replacement vehicles purchased
200
11
35
35
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 11 of 11
Quarterly Performance Measurement Report
Section:
Prior Year
Division:
Department:
Goal Statement:
To maximize the benefit to the tourism industry through the successful operation of the Broward County Convention Center and to
ensure a positive reputation for Broward County by providing facility users with a well maintained, professionally managed Convention
Center.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Annual economic impact (in dollars)
635,131,476
185,411,052
199,218,258
199,218,258
Attendance
378,980
101,194
92,439
92,439
Convention Center contractor gross expenditures to operate the
Convention Center
12,282,690
1,520,048
1,533,345
1,533,345
Convention Center contractor gross operating profit/loss
-3,082,690
-144,577
216,225
216,225
Convention/trade shows (Event Days)
115
14
26
26
Cumulative operating cost per occupied sq. ft ($)
16.83
3.80
3.83
3.83
Cumulative operating cost per sq. ft ($)
11.22
2.53
2.56
2.56
Event Days
322
94
101
101
External customer satisfaction rating
5.00
5.00
5.00
5.00
Gross revenue generated by Convention Center contractor from
Convention Center operations
9,200,000
1,375,471
1,749,570
1,749,570
Non-contractor County expenses to operate the Convention Center
1,687,540
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 1 of 6
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide industry leadership in the marketing of Broward County as a premier year round destination for leisure and convention
visitors in order to generate growth in the volume of occupied room nights and their corresponding economic impact.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average daily rates of a hotel room (dollars)
128
130
143
143
Average hotel occupancy rate (percent)
73
74
77
77
Average number of room nights produced in Broward County per
sales staff member
112,500
25,106
26,212
26,212
Average revenue generated by each hotel room in Broward County
(dollars)
78
79
111
111
Millions of visitors to Broward County
13.3
2.9
2.8
2.8
Number of room nights produced in Broward County by sales staff
900,000
204,849
209,693
209,693
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 2 of 6
Section:
Prior Year
Division:
Department:
Goal Statement:
To support all sections of the office by providing administrative services, collect and analyze information pertaining to deaths which fall
within the jurisdiction of the Medical Examiner, provide funding for indigent burial, and provide funding for cremation services when no
private or charitable funds are available.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of cases investigated and accepted
2,150
681
606
606
Number of cases investigated but declined jurisdiction
1,800
462
453
453
Number of cases per investigator
650
213
151
151
Number of indigent cases cremated with private funding
40
20
15
15
Number of indigent cases investigated and approved for cremation
at public expense
350
116
90
90
Percent of indigent cases disposed of at public expense
85
85
86
86
Total number of indigent cases investigated
400
136
105
105
Total number of scenes visited
675
160
130
130
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 3 of 6
Section:
Prior Year
Division:
Department:
Goal Statement:
To integrate the clinical information of past medical history and circumstances of death with evidentiary findings at the scene of death,
document gross and microscopic autopsy findings, document toxicological findings, reliably determine the cause and manner of death in
medical examiner cases, and subsequently use the information obtained from investigations to develop and implement programs
designed to protect public health and reduce mortality.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of autopsies and examinations per pathologist
250
83
74
74
Percentage of autopsies completed within 24 hours of arrival of
body to morgue
90
98
98
98
Percentage of cases with final cause of death determination <90
days
95
87
98
98
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 4 of 6
Section:
Prior Year
Division:
Department:
Goal Statement:
To provide Countywide toxicology testing services for the Office of the Medical Examiner and Trauma Services and other requesting law
enforcement agencies.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Average turnaround time of all cases submitted for toxicological
analysis (days)
10
17
14
14
Average turnaround time of law enforcement cases submitted
(days)
10
13
26
26
Average turnaround time of medical examiner cases (days)
10
18
12
12
Cumulative number of law enforcement cases per toxicologist
45
11
9
9
Cumulative number of Medical Examiner cases per toxicologist
190
59
54
54
Number of cases submitted by law enforcement agencies
320
80
60
60
Number of Medical Examiner cases tested
1,300
417
379
379
Total number of cases per toxicologist
235
71
63
63
Total number of cases submitted for toxicological analysis
1,620
497
439
439
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 5 of 6
Section:
Prior Year
Division:
Department:
Goal Statement:
To ensure the planning and regulatory oversight of the Trauma Network for the provision of high quality, comprehensive trauma medical
care; provide regulatory oversight for emergency and non-emergency medical transportation; and coordinate the expeditious processing
of the State of Florida Emergency Medical Services (EMS) Grant funds to improve and expand pre-hospital EMS in Broward County.
Annual
Projection
Performance Measure
Year to Date
2018
2018
2018
Quarter 1
Quarter 1
Number of inspections (vehicles, medical supplies, medical
staffing, and medical site reviews) per inspector
950
327
265
265
Number of over-triage patients (trauma alerts patients who are
discharged from a trauma hospital within 24 hours of arrival)
170
66
125
125
Number of trauma cases reviewed
215
39
49
49
Number of under-triage patients (trauma alert patients who are
not taken to a trauma center)
50
5
7
7
Total number of trauma patients (Levels 1, 2, and 3)
7,750
1,938
1,936
1,936
Quarter Ending 12/31/2017
Broward County, Florida Performance Measurement Report 6 of 6
OFFICE OF MANAGEMENT AND BUDGET
115 S. Andrews Avenue, Room 404
Fort Lauderdale, Florida 33301
BOARD OF COUNTY COMMISSIONERS
Mark D. Bogen • Beam Furr • Steve Geller • Dale V.C. Holness
Chip LaMarca • Nan H. Rich • Tim Ryan • Barbara Sharief • Michael Udine