Fiscal Year 2018
Third Quarter Performance Measurement Report
INTRODUCTION
The purpose of this Management Report is to provide quarterly information on
the performance of Broward County government. This document reports the quarterly
receipt and expenditure of county funds, as well as the projected and actual
performance of county agencies. All Broward County agencies that report to the County
Administrator are required to participate in the Performance Measurement and
Reporting System. The performance measurement data in this report is a summary of
the Administration’s operational performance for the most recent quarter based on un-
audited information reported by the Departments/Divisions/Offices.
The Management Report is published in electronic format only, approximately 60
days following the end of each fiscal quarter.
Performance measures, data, and notes were reviewed and approved by
Division executive management prior to publication.
If you have any questions or desire additional information, please call the
Accounting Division at (954) 357-7140 (receipts and expenditures) or the Office of
Management and Budget (performance measurements) (954) 357-6345.
GENERAL FUND (10010)
BUDGET ACTUAL VARIANCE
REVENUES:
Local:
Property Taxes $ 937,994,230 $ 897,879,758 $ (40,114,472)
Recording Fees 6,000,000 5,052,617 (947,383)
Revenue Collector Fees 22,486,740 20,169,794 (2,316,946)
Interest Income 3,500,000 5,968,946 2,468,946
Sheriff 13,580,500 5,083,227 (8,497,273)
Other Local 62,697,084 43,248,106 (19,448,978)
State:
Revenue Sharing 30,979,000 22,773,984 (8,205,016)
Half-Cent Sales Tax 65,977,330 41,177,934 (24,799,396)
Other State 1,796,950 1,708,993 (87,957)
Transfers 14,273,130 341,649 (13,931,481)
Less 5 % (56,333,150) - 56,333,150
(59,546,806)
Total Revenues
1,102,951,814 1,043,405,008
EXPENDITURES:
County Commission 16,917,750 11,614,599 5,303,151
County Administrator 26,232,660 17,070,451 9,162,209
Finance and Administrative Services 61,821,555 41,574,310 20,247,245
Human Services 72,110,162 43,822,145 28,288,017
Libraries, Parks and Cultural 111,818,659 77,272,824 34,545,835
Transportation 200,000 - 200,000
Environmental Protection and Growth Management 26,986,778 17,673,526 9,313,252
Public Works 47,349,545 32,137,164 15,212,381
Non-Departmental 69,209,242 54,936,186 14,273,056
Constitutional Officers 560,294,957 427,597,113 132,697,844
Judicial 1,810,800 1,106,782 704,018
Boards and Agencies 11,968,182 8,344,757 3,623,425
Transfers 197,270,724 168,642,718 28,628,006
Reserves 154,073,966 - 154,073,966
Total Expenditures 1,358,064,980 901,792,575 456,272,405
396,725,599
EXCESS (DEFICIENCY) OF REVENUES OVER EXPENDITURES
(255,113,166) 141,612,433
Fund Balance, October 1, 2017 255,113,166 254,480,165 (633,001)
$ 396,092,598Fund Balance, June 30, 2018 $ - $ 396,092,598
BROWARD COUNTY
QUARTERLY MANAGEMENT REPORT
REVENUES AND EXPENDITURES
FISCAL YEAR TO DATE THROUGH JUNE 30, 2018
SPECIAL PURPOSE AND SPECIAL REVENUE FUNDS*
FUND # NAME OF FUND BUDGET ACTUAL VARIANCE
REVENUES:
10025 Mass Transit - Operating $ 147,467,710 $ 87,882,332 $ (59,585,378)
10071 Wireless E911 35,082,240 4,558,869 (30,523,371)
10140 BSO Consolidated Dispatch Contract 42,169,150 31,601,762 (10,567,388)
11015 Sheriff - Contract Services 229,974,678 152,148,038 (77,826,640)
11020 Fire Protection 124,170,443 78,618,711 (45,551,732)
11405 Convention Ctr and Visitors Br 35,917,220 6,523,010 (29,394,210)
11415 Two Cent Tourist Tax Revenue (Civic Arena Tax) 25,525,000 23,329,929 (2,195,071)
11420 Three/Four Cent Tourist Tax Revenue 46,148,150 40,391,376 (5,756,774)
11505 County Transportation Trust 33,086,060 18,012,650 (15,073,410)
11520 CTTF Local Option Gas Tax 70,578,500 39,416,648 (31,161,852)
11525 Transportation Concurrency 25,345,000 9,802,677 (15,542,323)
Total Revenues $ 815,464,151 $ 492,286,003 $ (323,178,148)
EXPENDITURES:
10025 Mass Transit - Operating $ 147,467,710 $ 105,464,051 $ 42,003,659
10071 Wireless E911 35,082,240 3,039,589 32,042,651
10140 BSO Consolidated Dispatch Contract 42,169,150 31,591,620 10,577,530
11015 Sheriff - Contract Services 229,974,678 162,331,854 67,642,824
11020 Fire Protection 124,170,443 86,126,174 38,044,269
11405 Convention Ctr and Visitors Br 35,917,220 17,966,867 17,950,353
11415 Two Cent Tourist Tax Revenue (Civic Arena Tax) 25,525,000 18,340,358 7,184,642
11420 Three/Four Cent Tourist Tax Revenue 46,148,150 26,880,206 19,267,944
11505 County Transportation Trust 33,086,060 20,254,216 12,831,844
11520 CTTF Local Option Gas Tax 70,578,500 45,297,547 25,280,953
11525 Transportation Concurrency 25,345,000 10,080,000 15,265,000
Total Expenditures $ 815,464,151 $ 527,372,482 $ 288,091,669
* Funds reflected are those with budgets exceeding $20 million
BROWARD COUNTY
QUARTERLY MANAGEMENT REPORT
REVENUES AND EXPENDITURES
FISCAL YEAR TO DATE THROUGH JUNE 30, 2018
CAPITAL PROJECTS FUNDS*
FUND # NAME OF FUND BUDGET ACTUAL VARIANCE
REVENUES:
30110 Engineering Capital Projects $ 42,343,500 $ 10,448,284 $ (31,895,216)
30115 Constitutional Gas Tax Capital Projects 118,452,550 9,589,102 (108,863,448)
30205 General Capital Outlay 425,426,672 107,471,918 (317,954,754)
35010 Court Facilities Capital 28,187,579 1,013,815 (27,173,764)
35020 Tourist Tax Capital Projects 50,756,260 11,191,975 (39,564,285)
35030 Beach Erosion Capital Outlay 89,105,141 6,280,352 (82,824,789)
35040 Unincorporated Area Capital 29,892,000 129,885 (29,762,115)
35060 04/05 GOB Parks & Land Preservation- Capital 20,329,803 85,335 (20,244,468)
35120 Mass Transit-Capital Non-Grants 48,092,218 15,115,656 (32,976,562)
Total Revenues $ 852,585,723 $ 161,326,320 $ (691,259,403)
EXPENDITURES:
30110 Engineering Capital Projects $ 42,343,500 $ 6,831,653 $ 35,511,847
30115 Constitutional Gas Tax Capital Projects 118,452,550 15,888,109 102,564,441
30205 General Capital Outlay 425,426,672 46,293,167 379,133,505
35010 Court Facilities Capital 28,187,579 2,284,750 25,902,829
35020 Tourist Tax Capital Projects 50,756,260 10,120,157 40,636,103
35030 Beach Erosion Capital Outlay 89,105,141 750,777 88,354,364
35040 Unincorporated Area Capital 29,892,000 1,033,406 28,858,594
35060 04/05 GOB Parks & Land Preservation- Capital 20,329,803 1,867,189 18,462,614
35120 Mass Transit-Capital Non-Grants 48,092,218 9,615,815 38,476,403
Total Expenditures $ 852,585,723 $ 94,685,024 $ 757,900,699
* Funds reflected are those with budgets exceeding $20 million
BROWARD COUNTY
QUARTERLY MANAGEMENT REPORT
REVENUES AND EXPENDITURES
FISCAL YEAR TO DATE THROUGH JUNE 30, 2018
ENTERPRISE FUNDS* 06/30/2018 06/30/2017***
OPERATING REVENUES:
Aviation $ 238,574,000 $ 186,145,000
Port Everglades 132,867,000 128,739,000
Water & Wastewater 104,818,000 101,780,000
416,664,000Total Revenues 476,259,000
OPERATING EXPENSES:
Aviation 205,000,000 184,222,000
Port Everglades 94,016,000 87,672,000
Water & Wastewater 78,906,000 78,868,000
350,762,000Total Expenses 377,922,000
OPERATING INCOME (LOSS):
Aviation 33,574,000 1,923,000
Port Everglades 38,851,000 41,067,000
Water & Wastewater 25,912,000 22,912,000
65,902,000Total Operating Income 98,337,000
NON-OPERATING INCOME (EXPENSES) & TRANSFERS**:
Aviation 17,534,000 17,930,000
Port Everglades 7,955,000 10,687,000
Water & Wastewater (9,705,000) (7,337,000)
21,280,000Total Non-Operating Income (Expenses) 15,784,000
CHANGE IN NET POSITION
Aviation 51,108,000 19,853,000
Port Everglades 46,806,000 51,754,000
Water & Wastewater 16,207,000 15,575,000
$ 87,182,000Change in Net Position
$ 114,121,000
* Funds reflected are those with revenues or expenses exceeding $20 million
** Includes Capital Contributions
*** Aviation restated for change in accounting for noise mitigation costs
BROWARD COUNTY
QUARTERLY MANAGEMENT REPORT
REVENUES AND EXPENSES
FISCAL YEAR TO DATE THROUGH JUNE 30, 2018
Quarterly Performance Measurement Report
Section:
Administration/Executive
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Airports Council International Airport Service Quality Score for
3.99
3.85
3.96
4.00
overall airport satisfaction (scale 1-5)
Domestic Origin & Destination Market Share in South Florida (%)
N/A
N/A
N/A
55
This measure is reported annually in the fourth quarter.
Employee Turnover (%)
N/A
N/A
N/A
10
This measure is reported annually in the fourth quarter.
Number of destinations served
N/A
N/A
N/A
135
This measure is reported annually in the fourth quarter.
Percent of employees satisfied with Human Resources' services
N/A
N/A
N/A
85
This measure is reported annually in the fourth quarter.
Percentage of employees rating a completed course as helpful in
100
99
100
98
their job
Division:
Aviation Operating
Department:
Aviation
Goal Statement:
To provide the executive and administrative support necessary to the Divisions within the Aviation Department to ensure continued
efficiencies, effectiveness, and compliance with County policies and goals.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 1 of 9
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Airports Council International Airport Service Quality Score for
4.16
4.15
4.21
4.00
Ease of finding your way through the Airport (scale 1-5)
Percent of construction projects within 5% change order allowance
100
100
100
100
(Airport Expansion Program)
Percent of construction projects within 5% change order allowance
100
100
100
100
(Capital Improvement Program)
Percent of contracts meeting small business goals (Airport
74
94
74
100
Expansion Program)
Fourteen of the nineteen contracts are meeting goals at this time.
One contract is nearing completion, continued increases toward
the goal are anticipated. Two contracts are in design phase
construction phase scheduled to start late 2018. Two contracts
have not begun.
Percent of contracts meeting small business goals (Capital
86
100
86
100
Improvement Program)
Six of the seven contracts are meeting small business goals. One
contract started construction May 2018, the participation will
increase as construction progresses.
Percent of contracts meeting small business goals (Planning)
17
17
17
100
One of the six contracts are meeting small business goals. Three
contracts have specialized technical requirements. One contract is
still in early stages and participation will increase as work is
completed. One project is fully underway and CBE participation will
continue to increase as the project moves forward.
Department:
Aviation
Division:
Aviation Operating
Section:
Airport Development
Goal Statement:
To provide planning, design and construction, environmental, and noise services for Broward County's Fort Lauderdale-Hollywood
International and North Perry Airports, on time and within budget, exceeding expectations and with input from the community.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 2 of 9
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Airports Council International Airport Service Quality Score for
3.54
3.37
3.47
3.40
Food and Beverage Concessions
Airports Council International Airport Service Quality Score for
3.46
3.38
3.41
3.30
Retail Shopping Concessions
Concession Sales per enplaned passenger
10.59
10.09
10.26
9.63
Food and beverage revenue per enplaned passenger
1.14
1.09
1.12
1.11
News and gifts revenue per enplaned passenger
0.46
0.46
0.45
0.45
Total rental car revenue per enplaned passenger
3.34
3.67
3.70
3.89
Department:
Aviation
Division:
Aviation Operating
Section:
Business and Properties Management
Goal Statement:
To provide opportunities for property development and increase services to meet the demands of the aviation industry and the traveling
public and to maximize revenues at Broward County's Fort Lauderdale/Hollywood International and North Perry Airports.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 3 of 9
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Cost per enplaned passenger
7.63
5.96
7.63
7.52
Non-Airline Operating Revenue as a % of Total Operating Revenue
56
60
57
57
Percent of accounts receivable over 90 days past due
5
6
3
5
Total number of airline passengers at FLL
9,123,754
8,250,856
26,681,154
35,000,000
Total operating expenses per enplaned passenger ($)
9.26
7.58
9.51
11.05
Department:
Aviation
Division:
Aviation Operating
Section:
Finance
Goal Statement:
To provide the accounting, budgeting, operational and capital fiscal planning functions for the Aviation Department to ensure statutory
compliance and to provide financial, statistical and performance information for decision making.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 4 of 9
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Airports Council International Airport Service Quality Score for
3.70
3.67
3.64
4.00
Internet Access for WiFi (scale 1-5)
Number of unique passenger connections to WiFi
1,669,089
1,491,444
4,882,127
6,000,000
Department:
Aviation
Division:
Aviation Operating
Section:
Information Systems
Goal Statement:
To provide timely, accurate information and rapid and reliable service response for Information Technology (IT) solutions that support
and meet the business and customer service objectives of the County and the Aviation Department.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 5 of 9
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Airports Council International Airport Service Quality Score for
4.06
3.90
4.00
4.00
Facility Cleanliness (scale 1-5)
Airports Council International Airport Service Quality Score for
3.87
3.70
3.91
4.00
Restrooms' Cleanliness (scale 1-5)
Department:
Aviation
Division:
Aviation Operating
Section:
Maintenance
Goal Statement:
To maintain airport facilities and equipment and ensure a clean and safe airport environment for the traveling public.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 6 of 9
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Number of Operations at North Perry Airport
N/A
N/A
N/A
190,000
This measure is reported annually in the fourth quarter.
Department:
Aviation
Division:
Aviation Operating
Section:
North Perry Airport (HWO)
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors
and residents of Broward County by ensuring efficient and effective operations.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 7 of 9
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
FAA Part 139 Discrepancies (annual inspections)
0
N/A
0
0
Part 139 took place April 24-26, 2018. FLL received zero
discrepancies in its annual inspection.
Number of volunteers
120
130
120
130
Percent of passengers waiting 10 minutes or less for a Rental Car
80
71
76
95
Center shuttle
Percent of passengers waiting 10 minutes or less for a taxi
97
99
98
98
Department:
Aviation
Division:
Aviation Operating
Section:
Operations
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors
and residents of Broward County by ensuring efficient and effective operations in Airside, Landside, Terminal, Security, including law
enforcement and fire rescue services.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 8 of 9
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Parking operating expense per number of parking transactions
3.69
4.53
3.72
5.00
Parking Operating Margin
82
78
81
72
Parking revenue per enplaned passenger
2.95
2.99
2.88
2.71
Department:
Aviation
Division:
Aviation Operating
Section:
Parking, Rental Car Center and Ground Transportation
Goal Statement:
To provide different parking options for the traveling public and to maximize parking revenues at Broward County's Fort
Lauderdale/Hollywood International Airport.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 9 of 9
Quarterly Performance Measurement Report
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Internal customer satisfaction rating
N/A
4.20
4.61
4.50
No surveys were distributed in the third quarter of FY18.
Number of grant management technical assistance and contractual
4
8
12
20
reviews completed by Grants Administration
Number of grant opportunities identified and forwarded to eligible
45
N/A
97
70
agencies
Number of grant opportunities submitted with assistance from
9
N/A
29
20
Grants Administration
Percent of grant proposals submitted through Grants
22
83
53
75
Administration during the rating period that will be funded at
some level
Percent of grantees that successfully complete their corrective
100
N/A
100
90
action plans after technical assistance has been given
Percent of participants who complete Grant Program Manager
N/A
N/A
88
85
trainings that demonstrate an increase in knowledge
There were no Grant Program Manager trainings in the third
quarter of FY18.
Department:
County Administration
Division:
County Administration
Section:
Grants Administration
Goal Statement:
To serve as a centralized resource to identify and enhance the quality of County grant applications and to provide technical assistance
and training to County agencies to improve grant management effectiveness and ensure compliance with regulations.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 1 of 13
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Percent of closest unit response capability from a technology
87.00
87.00
87.00
100.00
perspective
Percent of time public safety applications are available
99.70
99.96
98.70
99.99
Percent of time the PSI network is available
99.90
100.00
98.90
99.99
Department:
County Administration
Division:
Office of Regional Communications and Technology
Section:
Countywide Public Safety Applications
Goal Statement:
To foster information sharing and data interoperability by strategically designing, implementing, and maintaining cost effective mission
critical public safety applications and mobile data systems that best meet the requirements of Broward County's emergency responders.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 2 of 13
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Percent of radio interoperability achieved countywide
100.00
100.00
100.00
100.00
Percent of radio repairs completed within 2 days
100.00
100.00
100.00
95.00
Percent of radio system availablity time
100.00
100.00
100.00
99.99
Department:
County Administration
Division:
Office of Regional Communications and Technology
Section:
Countywide Radio Communications
Goal Statement:
To foster information sharing and communication interoperability by strategically designing, implementing, and maintaining cost
effective mission critical public safety radio systems that best meet the requirements of Broward County's emergency responders.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 3 of 13
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Percent E-911 database accuracy maintained
100.00
100.00
100.00
99.99
Percent of 911 call processing availability
99.91
100.00
99.94
99.99
Percent of 911 CAMA trunk availability
99.26
97.58
97.84
99.99
Percent of 911 position recording availability
100.00
100.00
100.00
99.99
Department:
County Administration
Division:
E-911 Fund
Section:
E-911 Fund
Goal Statement:
Excellence in the Broward County regional E-911 system by creating and maintaining an effective, efficient, reliable, and survivable
system, with a reduced total cost of ownership. Focusing on providing a flexible, robust, and technologically advanced system; on
utilizing best practice processes; and on fostering a collaborative environment among Public Safety Answering Points.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 4 of 13
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Amount of new capital investment made by targeted industry or
N/A
N/A
N/A
20,000,000
targeted area companies relocating to or expanding in Broward
County
The measure is reported annually in the fourth quarter.
External customer satisfaction rating
N/A
N/A
N/A
4.50
The measure is reported annually in the fourth quarter.
Number of business assistance seminars and workshops
6
3
12
20
coordinated or conducted
Launch of the Kauffman New Venture Workshop Series began this
quarter resulting in higher workshop activity.
Number of clients provided business development assistance
30
21
75
75
Number of firms assisted in obtaining financing
1
2
6
10
Number of firms provided international trade assistance
13
10
39
35
Number of international trade related workshops, seminars, and
6
5
19
20
events coordinated or conducted
Number of recruited companies that relocated to Broward County
3
2
5
8
Number of target area jobs retained
2
0
2
50
Number of target industry jobs retained
N/A
N/A
N/A
425
This measure is reported annually in the fourth quarter.
Total number of targeted area jobs recruited through economic
0
0
0
25
development partnership efforts
Total number of targeted industry jobs recruited through
N/A
N/A
N/A
275
economic development partnership efforts
The measure is reported annually in the fourth quarter.
Department:
County Administration
Division:
Office of Economic and Small Business Development
Section:
Economic Development
Goal Statement:
To maximize and positively impact employment and investment by creating a diversified and sustainable economy, promoting growth for
entrepreneurs and existing businesses alike in Broward County and beyond.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 5 of 13
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
External customer satisfaction rating
4.69
4.50
4.48
4.50
Number of certified firms participating in County contracting as a
218
468
617
435
prime contractor or subcontractor
Number of community relations and outreach events conducted
23
23
64
72
and/or participated in
Number of firms connected to external partners for additional
22
13
56
65
assistance
Number of participants in small business development programs
1,600
1,350
4,947
3,200
Number of small business compliance activities conducted
772
757
2,292
2,250
Number of small businesses receiving one on one technical
126
145
424
550
assistance
Number of small businesses/agencies trained in a formal setting
53
55
261
200
Number of targeted outreach activities conducted
381
145
994
560
Percentage of certification applications processed within 90 days
100
100
100
100
Percentage of compliance reviews conducted within the targeted
94
96
94
85
ten business days
Department:
County Administration
Division:
Office of Economic and Small Business Development
Section:
Small Business Development
Goal Statement:
To provide access to contract opportunities, grow the local tax base and increase employment through the support, retention and
expansion of small and emerging businesses, while encouraging and promoting entrepreneurship and achieving the mandate set for local
and federal funding.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 6 of 13
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Number of closed Act Only cases, per HRS employee
4
6
12
18
Number of closed Fair Housing investigations, per HRS employee
6
9
16
30
Percent of dual-filed housing cases closed within federal timeframe
35
17
43
30
of 100 days
Total number of dual-filed Fair Housing cases closed
17
15
47
65
Department:
County Administration
Division:
Office of Intergovernmental Affairs and Professional Standards
Section:
Human Rights
Goal Statement:
To promote and ensure equal treatment, access and inclusion for all persons within Broward County in a manner that fosters unity,
diversity, and tolerance through quality public service.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 7 of 13
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Correspondence disseminated in an effective and accurate manner
562
659
1,746
1,800
Internal customer satisfaction rating
4.50
N/A
4.50
4.50
Legislative communication disseminated in a timely, effective and
10
6
28
30
accurate manner
Number of board appointments and removals processed
37
109
139
275
Number of meetings/updates provided to communicate the
252
125
733
550
Board's legislative and funding initiatives to all levels of
government
Number of scheduling efforts coordinated and completed for
28
54
89
40
commissioners and internal customers
Department:
County Administration
Division:
Office of Intergovernmental Affairs and Professional Standards
Section:
Intergovernmental Affairs
Goal Statement:
To enhance the quality of life for Broward County residents, businesses, and visitors through effective advocacy and coordination of the
Board of County Commissioner's federal, state and local intergovernmental initiatives.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 8 of 13
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Number of ADA compliance area reviews conducted
N/A
40
1,028
150
The data could not be reported in the third quarter of FY18.
Number of complaints filed and under investigation per PSS
N/A
8
16
50
employee
The data could not be reported in the third quarter of FY18.
Number of complaints filed and under investigation, all programs
N/A
31
120
185
The data could not be reported in the third quarter of FY18.
Number of inquiries, referrals, and technical assistance requests
N/A
95
135
300
per PSS employee
The data could not be reported in the third quarter of FY18.
Number of inquiries, referrals, and technical assistance requests,
N/A
476
1,074
1,550
all programs
The data could not be reported in the third quarter of FY18.
Number of investigations completed, all programs
N/A
43
42
175
The data could not be reported in the third quarter of FY18.
Department:
County Administration
Division:
Office of Intergovernmental Affairs and Professional Standards
Section:
Professional Standards
Goal Statement:
To provide leadership and professional administration of all aspects of the County's equal opportunity programs and services, ensure
compliance with federal laws and regulations related to Americans with Disabilities Act (ADA), Health Insurance Portability and
Accountability Act (HIPAA), internal investigations, and Whistleblower complaints; to protect the integrity of Broward County
Government services by ensuring accountability and compliance in an effort to promote equity and justice, while limiting County liability.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 9 of 13
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Budget Office staff as percentage of total government employment
N/A
N/A
N/A
0.12
This measure is reported annually in the fourth quarter.
Budgets per analyst
N/A
N/A
N/A
18
This measure is reported annually in the fourth quarter.
Internal consulting customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth quarter.
Internal customer satisfaction rating
N/A
N/A
4.79
4.50
This measure is reported annually in the second quarter.
Net budget dollars (millions) handled per Management and Budget
N/A
N/A
N/A
299
(OMB) staff
This measure is reported annually in the fourth quarter.
Number of internal consulting projects completed
N/A
N/A
N/A
4
This measure is reported annually in the fourth quarter.
Department:
County Administration
Division:
Office of Management and Budget
Section:
Office of Management and Budget
Goal Statement:
To develop budget and management recommendations for the County Administrator to support Commission policies and optimize the
allocation and utilization of resources.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 10 of 13
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Average length per call (seconds)
208
200
206
166
Average wait time in queue (seconds)
157
122
174
50
Customer satisfaction rating
N/A
N/A
N/A
4.6
This measure is reported annually in the fourth quarter.
Number of calls answered per FTE per shift
78
79
79
80
Number of calls received
86,196
90,664
295,011
370,000
Percent of all calls abandoned in queue
9.4
8.5
12.2
10.0
Percentage of calls answered < 24 seconds
58
60
50
60
Department:
County Administration
Division:
Office of Public Communications
Section:
Call Center
Goal Statement:
To provide a one-stop, multi-lingual County information center that provides residents, businesses and visitors easy access to accurate
information on most Broward County services, programs and activities.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 11 of 13
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Cost of Public Information Program per resident
N/A
N/A
N/A
1.88
This measure is reported annually in the fourth quarter.
Editorial assignments
143
121
370
500
Events/programs promoted
133
87
270
325
Internal customer satisfaction rating
N/A
N/A
N/A
4.60
This measure is reported annually in the fourth quarter.
News releases processed
131
159
375
635
Number of Government meetings televised/webcast
17
33
68
90
Number of Internet pages viewed (www.broward.org)
22,683,093
50,479,248
68,101,670
150,000,000
Number of unique visitors to the web site per month
677,720
767,729
713,828
625,000
Pages of artwork/web site pages produced and revised
4,665
1,845
10,260
14,000
Public record request responses
1,021
1,126
3,002
3,780
Department:
County Administration
Division:
Office of Public Communications
Section:
Public Information
Goal Statement:
To provide information to residents, businesses, visitors and employees, to increase awareness of County programs and services and
their value to the community.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 12 of 13
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Average cost per thousand pages copied or printed ($)
N/A
N/A
N/A
65
This measure is reported annually in the fourth quarter.
Average pages printed and duplicated per FTE
N/A
N/A
N/A
2,500,000
This measure is reported annually in the fourth quarter.
Customer satisfaction rating
N/A
N/A
N/A
4.90
This measure is reported annually in the fourth quarter.
Number of pages printed and duplicated
4,380,597
3,950,109
13,767,906
15,000,000
Department:
County Administration
Division:
Print Shop
Section:
Print Shop
Goal Statement:
To provide high-quality printing and display services to meet the needs of County agencies, as well as local municipalities and other
government organizations, in a timely and cost-effective manner.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 13 of 13
Quarterly Performance Measurement Report
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Cost of technical assistance per patron served (in dollars)
3.60
3.48
3.06
8.70
External customer satisfaction rating
4.15
4.46
4.61
4.80
Number of active public art projects
95
81
95
80
Number of new or renewed collaborative business partnerships
2
3
26
15
established
Number of program participants
2,780
2,877
9,814
7,500
Number of programs/events that demonstrate cultural,
57
61
142
70
educational or historical diversity
Number of public art projects completed
6
N/A
26
11
Total grant funding provided
N/A
N/A
N/A
3,505,330
This measure is reported annually in the fourth quarter.
Department:
Libraries, Parks, and Cultural
Division:
Broward Cultural Council
Section:
Administration
Goal Statement:
To cultivate community culture, arts, recreation, and life-long learning; and to establish goals relating to providing diverse artistic,
cultural, educational and historical amenities and programs that contribute to a vibrant, multi-cultural and economically-viable
community.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 1 of 10
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Average number of days to process payment for goods and
30
61
43
45
services received
Internal customer satisfaction rating
N/A
N/A
N/A
4.00
The internal customer satisfaction survey is conducted and
reported once a year.
Number of personnel transactions (BC-102s) processed
64
114
193
400
Number of purchasing card and purchase orders processed
718
795
2,040
3,300
Percent of new "all other public library" materials available within
80
90
79
85
10 business days of receipt
Percent of new "Hot" materials available within 5 business days of
93
93
90
90
receipt
Department:
Libraries, Parks, and Cultural
Division:
Libraries
Section:
Financial and Administrative Services
Goal Statement:
To coordinate the various financial and administrative support activities of the Division to ensure continued efficiency, productivity, and
compliance with County policies and goals.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 2 of 10
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Cumulative library materials circulated per circulation FTE
5,279
5,204
14,984
21,500
Cumulative reference questions per professional MLS FTE
1,870
1,946
5,462
9,500
External customer satisfaction rating
4.32
N/A
4.32
4.30
Libraries program attendance
160,741
185,890
390,242
500,000
Library materials circulated
2,116,975
2,050,374
6,008,713
8,600,000
Number of customers served
1,735,559
1,806,637
5,304,624
7,800,000
Number of customers with cards
944,475
1,112,486
944,475
1,000,000
Number of digital downloads accessed by patrons (eBooks and
613,262
462,180
1,543,546
1,700,000
audiobooks)
Number of Libraries Internet page views
13,099,412
13,041,450
39,614,227
50,000,000
Number of patrons using computers
454,704
554,068
1,479,359
2,300,000
Number of volunteer hours
24,713
26,881
71,203
110,000
Number of volunteers
2,999
3,109
8,871
12,000
Department:
Libraries, Parks, and Cultural
Division:
Libraries
Section:
Public Services
Goal Statement:
To provide direct public library service to meet the informational, educational, and recreational needs of the residents and visitors to
Broward County.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 3 of 10
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Number of volunteer hours as percentage of total staff hours
N/A
N/A
N/A
5.50
This measure is reported annually in the fourth quarter.
Department:
Libraries, Parks, and Cultural
Division:
Parks and Recreation
Section:
Administration
Goal Statement:
To provide clean, safe, enjoyable facilities and programs to County residents and visitors through administrative support to park and
recreation field operations.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 4 of 10
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Customer satisfaction rating (4-H)
4.70
4.80
4.63
4.88
Customer satisfaction rating (commercial horticultural)
4.80
4.87
4.81
4.70
Customer satisfaction rating (urban horticultural)
4.80
4.89
4.87
4.77
Master Gardener volunteer hours (FTE equivalent)
6.1
7.0
13.5
13.0
Number of 4-H educational outreach events
178
49
395
250
Number of 4-H volunteer hours (FTE equivalent)
0.97
0.91
2.65
3.65
Number of commercial horticulture programs
37
34
105
135
Number of Master Naturalist projects completed within the
8
3
11
15
division
Number of participants in Tree Trimmer Program
1,305
268
1,726
723
Number of urban horticulture programs
42
117
33
160
Original urban horticulture and natural resource extension
0
3
0
13
publications produced
Total commercial horticulture clients served
4,082
3,869
12,675
16,970
Total number of 4-H clients served
5,271
1,131
11,513
6,000
Total urban horticulture clients served
8,262
30,260
20,300
98,500
Trained and certified active Master Gardeners per Extension Agent
15
246
15
225
Trained and certified active Master Naturalists per Extension Agent
188
153
188
185
Department:
Libraries, Parks, and Cultural
Division:
Parks and Recreation
Section:
Extension Education
Goal Statement:
To provide educational programs and access to current research data to Broward County residents, businesses and 4-H members in the
areas of horticulture, leadership, family nutrition, and youth programs to improve the quality of home and community environment.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 5 of 10
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Cost per acre of natural area maintained ($)
1,438
1,420
1,812
1,950
Customer satisfaction rating
4.60
4.51
4.82
4.80
Maintenance cost per acre ($)
840
1,058
2,709
1,500
Park attendance
2,766,096
2,891,188
8,498,601
11,200,000
Percent of operational budget supported by user fees
39
39
36
38
Department:
Libraries, Parks, and Cultural
Division:
Parks and Recreation
Section:
Regional Parks
Goal Statement:
To provide facilities, programs, and services that meet the needs and interests of residents and visitors of all ages and abilities.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 6 of 10
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
After School Program participants
6,027
6,069
27,099
23,000
Cost per acre managed
10,439
12,949
30,811
36,000
External customer satisfaction rating
4.70
4.62
4.84
4.50
Number of recreation events
80
68
168
170
Park attendance
84,955
80,811
226,911
331,000
Summer Recreation Program participants
6,513
5,988
6,513
23,730
Department:
Libraries, Parks, and Cultural
Division:
Parks Municipal Service District
Section:
Broward Municipal Services District Parks
Goal Statement:
To provide recreational facilities, programs, and services that meet the needs and interests of residents and visitors in unincorporated
neighborhood communities.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 7 of 10
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Cost per user (in dollars)
28
25
28
20
Customer satisfaction rating
4.70
4.87
4.70
4.50
Gross revenue collected
342,093
326,714
1,076,287
1,247,820
Number of users
10,500
12,650
39,611
62,500
Department:
Libraries, Parks, and Cultural
Division:
Parks and Recreation Target Range
Section:
Parks and Recreation Target Range
Goal Statement:
To operate a safe, supervised, and non-threatening target range that encompasses all aspects of the shooting sports for recreational
shooters, law enforcement and military.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 8 of 10
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Number of boating accidents reported
2
3
5
6
Number of public contacts per actual patrol hour
0.75
0.63
0.75
0.75
Percent of funded patrol hours used
59
66
59
75
Percent of requests processed by EMLEG staff within ten days of
87
100
87
90
receipt
Department:
Libraries, Parks, and Cultural
Division:
Parks and Recreation/Marine Law Enforcement
Section:
Parks and Recreation/Marine Law Enforcement
Goal Statement:
To provide boating safety and education for residents and visitors to allow for quality water craft experiences.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 9 of 10
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Airboat Tours - Gross Revenue
1,675,233
1,543,820
4,751,244
6,000,000
Park attendance
54,783
275,082
699,584
1,000,000
Department:
Libraries, Parks, and Cultural
Division:
Everglades Holiday Park
Section:
Everglades Holiday Park
Goal Statement:
To provide facilities, programs, and services that educate residents and visitors of all ages and abilities on the history of the Everglades,
flora and fauna while offering airboat rides, boat ramps, fishing, wildlife viewing, food concessions, boat rentals, alligator shows, and a
campground.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 10 of 10
Quarterly Performance Measurement Report
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Number of coral reef monitoring events
36
30
95
41
Number of miles of beach renourished
0.00
0.00
1.60
0.00
Percent of hatched sea turtle nests experiencing disorientation
7
17
3
15
events
The decrease in disorientations may have been due to
environmental factors plus County staff conducted meetings with
coastal cities’ code enforcement in an effort to reduce beach
lighting which contribute to disorientation events.
Percent of mooring buoys in a safe and operable condition
91
92
94
90
Percent of publicly accessible County beaches that are of adequate
95
95
95
95
dimensions to provide storm protection, recreational
opportunities, and sea turtle nesting habitat
Department:
Environmental Protection and Growth Management
Division:
Environmental Planning and Community Resilience
Section:
Beach and Marine Resources
Goal Statement:
To protect, restore, and enhance the biological productivity, abundance, and diversity of beach, coastal, and marine resources for the
residents of and visitors to Broward County through coordinated efforts involving monitoring, management, regulation and outreach.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 1 of 25
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Number of local and regional governments participating in
62
55
62
52
sustainability, energy conservation, and climate initiatives
implemented by the Energy and Sustainability program
Number of presentations given to increase awareness of energy,
30
24
74
60
climate, and sustainability issues and gain community participation
in sustainability initiatives
Percentage of Broward County Climate Change Action Plan priority
89
74
89
80
actions completed
Department:
Environmental Protection and Growth Management
Division:
Environmental Planning and Community Resilience
Section:
Energy and Sustainability
Goal Statement:
To advance planning initiatives and projects that preserve economic vitality, environmental resources, and community well-being under
current and future conditions through support for energy conservation efforts, sustainable practices, and outreach.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 2 of 25
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Average turnaround time in days from sample receipt to final
12
26
11
21
report
Number of analyses performed by Environmental Monitoring
3,081
1,595
7,372
8,400
laboratory
Number of sites sampled
685
232
2,004
1,095
Department:
Environmental Protection and Growth Management
Division:
Environmental Planning and Community Resilience
Section:
Environmental Monitoring
Goal Statement:
To provide high quality analytical data to Broward County agencies for assessment and protection of the environment as part of policy,
planning, management, and regulatory efforts.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 3 of 25
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Attendance at Water Matters Day
N/A
N/A
3,872
3,500
This annual event occurs during the second quarter of the fiscal
year.
Cumulative number of sites certified under NatureScape Broward
4,436
4,148
4,436
4,415
Initiative
Number of NatureScape Irrigation Service Inspections
80
67
217
250
Number of people trained and served per year through
4,192
7,146
14,538
15,000
educational programs and events
Number of visitors to program websites
20,614
35,202
98,042
70,000
Number of Water Resources workshops held and presentations
181
140
340
400
made
Percentage of municipalities/water control districts participating in
89
84
89
95
coordinated water resource management efforts
Percentage of water demand reduction for large irrigation users
16
23
19
20
implementing NatureScape Irrigation Service recommendations
Department:
Environmental Protection and Growth Management
Division:
Environmental Planning and Community Resilience
Section:
Water Resources Policy and Planning
Goal Statement:
To optimize and protect the beneficial uses of water resources for the people and ecosystems within Broward County and to provide
overall coordination of countywide water management efforts through governmental collaborations, planning, technical assessments,
and conservation initiatives.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 4 of 25
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Average response time per call (minutes)
45
37
49
45
Compliance percentage after warning
29
29
23
50
External customer satisfaction rating
4.59
4.72
4.61
4.95
Live release rate %
68
77
74
90
Number of animals adopted
1,242
1,591
3,831
6,100
Number of animals released to rescue groups
383
446
1,037
1,150
Number of animals returned to their owners via the Free Ride
107
136
354
600
Home Program
Number of animals sheltered (intake)
4,396
4,722
9,899
12,000
Number of animals sterilized
1,116
1,435
3,376
5,500
Number of educational outreach programs
35
51
143
180
Number of foster hours
9,600
47,266
123,963
140,000
Number of pets returned to their owners at the shelter
252
234
752
1,200
Number of rabies registration licenses sold
32,609
41,970
91,984
133,500
Number of visitors to the shelter
15,514
16,996
41,477
47,800
Number of volunteer hours
1,726
1,082
5,137
9,000
Department:
Environmental Protection and Growth Management
Division:
Animal Care and Adoption
Section:
Animal Care and Adoption
Goal Statement:
To promote responsible pet ownership and community safety, reunite the lost, rescue the neglected, increase adoptions and reduce pet
overpopulation through innovative programs and services.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 5 of 25
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Customer satisfaction rating
4.70
4.74
4.68
4.80
Number of Broward Emergency Response Team Standard
26
20
43
37
Operating Procedures reviewed and approved by Emergency
Management staff
Number of Continuity of Operations plans that are reviewed by
5
12
10
30
Emergency Management staff
Number of countywide mitigation program proposals maintained,
71
0
91
300
reviewed and updated by Emergency Management staff
Number of exercises conducted or participated in to evaluate
7
9
13
20
plans and procedures
Number of facilities that store extremely hazardous materials
60
63
116
127
inspected and reported to the State by Emergency Management
staff
Number of health care facility emergency management plans
236
80
382
300
reviewed and approved by Emergency Management staff
Percentage of Broward Emergency Response Team staff that are
70
17
70
75
credentialed
Department:
Environmental Protection and Growth Management
Division:
Emergency Management
Section:
Emergency Management
Goal Statement:
To safeguard lives and property of Broward County residents and visitors by providing effective emergency management through
prevention, protection, mitigation, response and recovery capabilities.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 6 of 25
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Average customer wait time (minutes)
80
39
83
18
External customer satisfaction rating
4.59
4.70
4.66
4.75
Impact/concurrency fees collected ($ millions)
8.8
6.2
23.6
20.0
Number of agenda items presented to the County Commission
30
33
70
125
Number of construction reviews processed
1,478
1,646
4,105
4,500
Number of walk-in customers served
4,843
4,209
13,301
18,500
Department:
Environmental Protection and Growth Management
Division:
Planning and Development Management
Section:
Development and Environmental Review
Goal Statement:
To review and regulate impacts of development to promote sustainable urban growth for residents and businesses.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 7 of 25
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Number of data and analysis special projects completed
5
5
15
20
Number of digital web-mapping applications
557
119
806
300
Number of visits to interactive GIS web applications/maps
98,182
93,459
266,358
150,000
Percentage of County agencies utilizing GIS technology
68
53
67
70
Department:
Environmental Protection and Growth Management
Division:
Planning and Development Management
Section:
Geographic Information Systems (GIS)
Goal Statement:
To provide enterprise-wide GIS services that support innovation and efficiency throughout Broward County.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 8 of 25
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Number of amendments adopted to maintain Comprehensive Plan
0
1
0
15
in compliance with state statute
Number of demographic or economic data requests processed
24
40
121
125
Number of planning-related special projects and assignments
3
2
22
20
Number of public outreach meetings and workshops
7
18
23
20
Number of technical reviews of documents and studies completed
0
2
3
20
for local, state, and regional agencies
Percent of Land Use Plan amendments reviewed for Broward
N/A
50
100
100
County Planning Council within 30 days
No land use plan amendments were submitted for review this
quarter.
Department:
Environmental Protection and Growth Management
Division:
Planning and Development Management
Section:
Planning
Goal Statement:
To provide planning services that promote a sustainable built environment for Broward County residents.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 9 of 25
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Cases brought into compliance before vendor abatement
39
79
127
500
Number of cases initiated by compliance staff
523
349
1,161
1,500
Number of community standards inspections
891
853
2,296
2,700
Number of customers served at zoning counter
317
286
812
800
Number of days from complaint to first inspection
1
1
1
2
Number of land clearance inspections
88
152
261
1,050
Number of lots cleared by vendors
6
6
17
50
Number of non-residential certificates of use issued
13
31
30
50
Number of residential certificates of use issued
151
122
672
824
Number of zoning permits reviewed
147
164
389
400
Percent of cases brought into compliance
76.47
75.00
75.66
90.00
Percentage of permit applications reviewed within seven days of
96
96
96
96
intake
Total cases opened
633
452
1,466
1,760
Department:
Environmental Protection and Growth Management
Division:
Zoning and Code Enforcement / Municipal Service District
Section:
Zoning and Code Enforcement
Goal Statement:
To promote safety and compliance through zoning regulations for a better community for Broward Municipal Services District residents.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 10 of 25
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Number of individuals that have received housing counseling
N/A
92
1
100
assistance
The contracts have not yet been executed, therefore, no data was
reported in the third quarter of FY18.
Number of mortgage credit certificates provided to first time home
7
23
47
180
buyers
Number of residents provided a grant-funded public service
N/A
N/A
N/A
800
The contracts have not yet been executed, therefore, no data was
reported in the third quarter of FY18.
Number of residents receiving emergency shelter/essential services
N/A
N/A
N/A
1,500
The contracts have not yet been executed, therefore, no data was
reported in the third quarter of FY18.
Number of residents that have been provided purchase assistance
15
7
32
44
for new home ownership
The number of new affordable multi-family units constructed
0
0
0
100
The number of residents receiving assistance to rehabilitate their
6
30
28
48
residences during the year
Department:
Environmental Protection and Growth Management
Division:
Housing Finance and Community Development
Section:
Housing Administration
Goal Statement:
To provide all residents of Broward County with opportunities to access safe, decent, affordable housing and public services which are
the cornerstones of healthy, successful and sustainable communities.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 11 of 25
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Number of air quality outreach and education events attended by
29
N/A
72
100
staff
Percent of asbestos sites inspected
47
N/A
45
50
Percent of days when the outdoor air quality is good
76
65
79
85
Percent of inspected facilities that are in compliance
100
N/A
100
93
Department:
Environmental Protection and Growth Management
Division:
Environmental Engineering and Permitting
Section:
Air Quality
Goal Statement:
To protect air, water, soil and other natural resources for the residents of and visitors to Broward County by sustaining and enhancing
the overall air quality in Broward County.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 12 of 25
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Number of contaminated sites not yet granted regulatory closure
745
781
745
760
Number of contaminated sites remediated
18
11
39
40
Number of contaminated sites remediated closed to date
1,746
1,714
1,746
1,730
Department:
Environmental Protection and Growth Management
Division:
Environmental Engineering and Permitting
Section:
Environmental Assessment and Remediation
Goal Statement:
To restore the groundwater, soil, and surface waters of Broward County and protect the health, safety, and welfare of its citizens and
visitors by assessing and cleaning up environmental contamination and by ensuring that contaminated sites are used or redeveloped in a
safe and beneficial manner.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 13 of 25
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Inspections performed per FTE
14
12
49
100
Number of licenses and permits issued or renewed
46
54
129
200
Number of regulatory inspections performed
42
23
147
300
Department:
Environmental Protection and Growth Management
Division:
Environmental Engineering and Permitting
Section:
Waste Regulation
Goal Statement:
To protect the quality of air, water, soil, and other natural resources of Broward County, as well as the health, safety, and welfare of its
citizens by regulating solid waste activities and transportation activities of discarded hazardous materials, sludge and biomedical waste
through licensing, inspections, and enforcement actions.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 14 of 25
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Internal customer satisfaction rating
N/A
N/A
N/A
4.50
No customer satisfaction survey were completed in the third
quarter.
Number of aquatic/wetland licenses/permits issued
347
328
1,247
1,250
Number of aquatic/wetland regulatory inspections performed
215
238
374
500
Number of aquatic/wetland violations addressed via enforcement
7
4
11
50
actions
Number of regulatory water inspections performed
66
42
139
400
Number of tree removal licenses issued/renewed
26
49
85
170
Number of water licenses processed per FTE
40
25
84
86
Number of water licenses/permits issued/renewed
242
196
614
860
Number of water violations addressed via enforcement actions
97
92
249
500
Percent of inspected facilities found to be in compliance with
99
99
99
99
water permit/license conditions
Percent of inspected facilities in compliance with permit/license
85
85
84
90
conditions
Percentage of municipal storm sewer systems monitored found
97
98
97
99
meeting surface water quality standards
Tree inspections per employee
119
123
379
500
Tree inspections performed
238
245
758
1,000
Tree licenses processed per FTE
13
25
43
85
Department:
Environmental Protection and Growth Management
Division:
Environmental Engineering and Permitting
Section:
Water and Environmental Licensing
Goal Statement:
To preserve, protect and enhance water resources and natural resources in Broward County through effective implementation of
regulatory programs designed to reduce stormwater/non-point source pollution, encourage effective uses of our water resources,
protect property from flooding, provide effective conveyance and treatment of domestic wastewater, preserve and protect freshwater
and coastal wetlands, and maintain the County urban forest.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 15 of 25
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Cumulative number of auto repair and auto body paint shops
313
363
855
1,100
inspected per inspector
Cumulative number of walk in customers assisted per Consumer
614
567
1,553
2,200
Service representative
External customer satisfaction rating
2.40
5.00
2.80
4.80
Number of auto repair and auto body shops inspected
940
725
2,250
3,000
Number of auto repair, and auto body and paint shop applications
125
127
1,481
1,800
processed
Number of auto repair/auto body complaints
10
10
38
100
Number of chauffeur applications processed
768
821
1,956
3,600
Number of inspections conducted on for-hire vehicles
2,790
4,044
8,556
17,000
Number of moving registrations processed
9
4
86
100
Number of notices of violation issued to auto repair/body shops
324
56
655
700
Number of unlicensed vehicles receiving citations
240
242
710
1,000
Percent of citations upheld at hearings
98
88
95
95
Percent of identifiable auto repair and auto body shops licensed
51
46
70
66
and in full compliance
Department:
Environmental Protection and Growth Management
Division:
Licensing, Elevator and Regulatory
Section:
Consumer Regulatory
Goal Statement:
To protect public health, safety and welfare by regulating businesses to ensure compliance with the Broward County Consumer
Protection ordinances.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 16 of 25
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Cumulative number of new certificates of competency issued per
13
21
39
75
support staff
External customer satisfaction rating
4.46
4.64
4.39
4.90
Number of certificates of competency renewed
378
234
839
3,500
Number of certificates of competency renewed per support staff
76
59
168
850
Number of citations issued to licensed/unlicensed contractors
34
57
80
450
Number of complaints against licensed contractors per investigator
6
10
15
30
Number of complaints against unlicensed contractors per
10
9
30
125
investigator
Number of complaints received against licensed contractors
22
10
58
110
Number of complaints received against unlicensed contractors
41
51
120
500
Number of new certificates of competency issued
64
84
191
300
Number of outreach activities educating the public about
4
3
10
10
contractor fraud
Percent of renewal licenses renewed
11
3
11
89
Department:
Environmental Protection and Growth Management
Division:
Licensing, Elevator and Regulatory
Section:
Contractor Licensing Enforcement
Goal Statement:
To ensure safe and sound construction by verifying that tradespersons are licensed, qualified, and that complaints are handled
professionally in order to protect consumers and to ensure good construction methods are implemented.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 17 of 25
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Elevator installations not complying with notices to correct
115
67
300
250
violations within 90 days
External customer satisfaction rating
2.00
2.00
1.75
4.85
Inspections and witnessed tests performed per inspector
380
381
1,138
2,110
Number of inspections performed
2,212
1,709
5,862
9,000
Number of new certificates of operation issued
66
68
194
200
Number of overdue annual inspections
2,622
3,580
2,622
2,400
Number of plans reviewed
315
272
781
1,150
Number of renewal certificates of operation issued
1,212
3,732
1,485
9,400
Number of witnessed tests on elevators performed
1,207
959
3,241
9,500
Percent of elevators with expired certificates
29
31
29
25
Plans reviewed per plan reviewer
158
136
392
350
Department:
Environmental Protection and Growth Management
Division:
Licensing, Elevator and Regulatory
Section:
Elevator Inspections
Goal Statement:
To establish elevator safety and quality service for Broward County citizens through the review of plans, issuance of construction permits,
performance of inspections, witnessing of annual testing and processing and issuance of Certificates of Operation.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 18 of 25
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Number of new slips issued
10
320
14
75
The number of new slips issued depends on the number of
applications. The amount reported for the third quarter is a normal
variation.
Total number of slips assigned
15,225
15,200
15,225
14,880
Watercraft-related manatee mortality
0
2
7
1
There are few resident manatees in the County waterways during
the warm months which, along with the heavily regulated boat
speed zones, minimize manatee-boat interactions that can result in
watercraft-related mortalities.
Department:
Environmental Protection and Growth Management
Division:
Manatee Protection Fund
Section:
Manatee Protection Fund
Goal Statement:
To provide protection for the Florida manatee through Manatee Protection Plan conservation measures consisting of regulatory and
enforcement activities, outreach programs, and monitoring efforts, in conjunction with state-wide measures and community partners.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 19 of 25
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
External customer satisfaction rating
N/A
N/A
N/A
4.85
No survey results were received in the third quarter of FY18.
Number of Certificates of Occupancy issued
10
9
18
35
Number of customers provided service at BCS Permit Counter
1,485
1,220
4,235
5,000
Number of customers served per counter support staff
495
407
1,412
1,670
Number of inspections performed
2,075
1,965
6,795
7,000
Number of inspections performed per inspector
573
525
1,909
2,400
Number of permits issued
629
742
2,019
3,000
Number of plans reviewed
895
917
2,725
3,750
Number of plans reviewed per plans examiner
474
700
1,747
1,500
Percent of plan reviews reviewed within 15 days
76
94
84
95
Percentage of Florida Building Code permit inspections performed
100
86
97
99
within 24 hours of request
Department:
Environmental Protection and Growth Management
Division:
Building Code Services/Special Purpose Fund
Section:
Airport / Unincorporated
Goal Statement:
To provide the public and agencies comprising the unincorporated areas of Broward County and the Fort Lauderdale-Hollywood
International Airport with an acceptable level of life safety through enforcement of the Florida Building Code (FBC) and applicable state
or national codes pertaining to construction methods, plan reviews, permit issuance, and the performance of inspections or issuance of
Certificates of Occupancy.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 20 of 25
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
External customer satisfaction rating
N/A
N/A
N/A
4.80
No survey results were received in the third quarter of FY18.
Number of inspections performed for contract cities
5,469
4,645
17,339
26,000
Number of inspections performed per inspector
654
524
1,849
2,250
Number of plans reviewed for contract cities
3,784
2,801
10,546
15,000
Number of plans reviewed per plans examiner
603
605
1,755
2,750
Department:
Environmental Protection and Growth Management
Division:
Building Code Services/Special Purpose Fund
Section:
Contract Cities
Goal Statement:
To provide the residents of municipalities under interlocal agreement with Broward County with an acceptable level of life safety through
enforcement of the Florida Building Code (FBC) and applicable state or national codes pertaining to construction methods, plan reviews,
and performance of inspections at affordable and competitive hourly rates for municipal client.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 21 of 25
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Average caseload per Child Care Licensing Specialist
65
81
67
75
External customer satisfaction rating (Child Care Licensing and
N/A
N/A
4.3
4.5
Food Services)
No survey results received in the third quarter.
Number of child care food service facilities inspections and
678
213
1,759
1,000
reinspections conducted
Number of child care food service facility applications processed
5
17
434
500
Number of child care food service inspections per inspector
54
270
54
500
Number of newly licensed/registered/change of ownership
10
12
38
40
facilities, homes and non-public schools
Number of renewed licenses and registrations issued
207
202
562
750
Percent of child care food service facilities in full compliance as a
100
95
100
95
percentage of applications received
Percent of new licenses issued and registrations approved or
100
100
100
95
denied within statutory time frame
Percentage of all licensed/registered childcare sites that are
N/A
N/A
N/A
100
inspected in accordance with Broward County Ordinances
This measure will be reported annually in the fourth quarter.
Department:
Environmental Protection and Growth Management
Division:
Environmental and Consumer Protection
Section:
Child Care Licensing and Inspections
Goal Statement:
To ensure the health, safety, welfare and education of children by inspecting child care facilities throughout Broward County, ensuring
adherence to regulatory standards.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 22 of 25
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Dollar value of refunds and services returned to consumers
6,668
1,677
17,185
30,000
External customer satisfaction rating
2.44
5.00
2.81
4.90
Number of phone calls/public contacts
789
1,134
2,196
7,000
Number of written complaints processed per consumer analyst
32
41
89
150
Number of written complaints received
97
82
238
400
Percent of written complaints closed within 30 days
40
17
33
50
Volume of internet correspondence
218
102
785
360
Department:
Environmental Protection and Growth Management
Division:
Environmental and Consumer Protection
Section:
Consumer Protection
Goal Statement:
To provide consumer protection and education to the public in order to prevent or stop unfair and deceptive trade practices.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 23 of 25
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Median days to settlement agreement or final order
154
148
154
180
Number of complaints processed
128
110
394
400
Number of enforcement actions processed
102
85
226
300
Department:
Environmental Protection and Growth Management
Division:
Environmental and Consumer Protection
Section:
Enforcement and Legal Services
Goal Statement:
To provide high quality administrative support to the environmental regulatory divisions in the areas of enforcement preparation and
issuance, Notice of Violation and Notice of Intent to File Suit case management, complaint intake management, penalty tracking and
collection, and enforcement standards.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 24 of 25
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Customer satisfaction rating
5.00
5.00
4.90
4.50
Number of active licenses
5,807
5,842
5,807
5,900
Number of enforcement actions taken
190
114
506
400
Number of licenses issued
907
762
2,422
830
Number of site visits
1,099
1,267
3,200
2,700
Number of violations noted
330
183
871
600
Percent of complaints, license issuances, notices, citations, and
2
7
5
6
inspections in backlog status
Percent of sites in compliance
68
75
68
88
Department:
Environmental Protection and Growth Management
Division:
Environmental and Consumer Protection
Section:
Environmental Protection
Goal Statement:
To protect and restore the environment so that current and future generations enjoy an excellent place to live, work and play.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 25 of 25
Quarterly Performance Measurement Report
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Return on investments (percent)
1.550
1.140
1.550
1.250
Spread above the Merrill Lynch 1-3 year Treasury & Agency Index
-0.750
-0.057
-0.597
0.003
Total interest income earned (in millions)
12.5
8.0
31.3
26.0
Department:
Finance and Administrative Services
Division:
Administration
Section:
FASD Administration
Goal Statement:
To efficiently administer the six divisions within the department, and to effectively invest and protect County assets.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 1 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Average cost of folios confirmed by the VAB ($)
74
72
74
72
External customer satisfaction rating
N/A
N/A
N/A
4.60
This measure is reported annually in the fourth quarter.
Number of folios confirmed by the VAB
1,842
2,262
3,204
3,500
Number of hearings rescheduled
101
1,383
2,164
3,000
Number of petitions received electronically
N/A
N/A
N/A
12,500
This measure is reported annually in the fourth quarter.
Percentage of petitions received electronically
N/A
N/A
N/A
80
This measure is reported annually in the fourth quarter.
Percentage of petitions that went to hearing
100
97
58
40
Department:
Finance and Administrative Services
Division:
Value Adjustment Board
Section:
Value Adjustment Board
Goal Statement:
To manage the Administrative Review Process, on behalf of the Value Adjustment Board (VAB), for the taxpayers of Broward County in
order to provide a means for taxpayers to appeal the assessments placed on their property by the Property Appraiser's Office.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 2 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Average number of days to pay invoice from invoice date
29
33
28
25
Average number of days to pay invoice from receiver date
19
18
20
13
Cost per check/direct deposit
3.25
2.63
3.28
3.30
External customer satisfaction rating
N/A
N/A
N/A
4.00
This measure is reported annually in the fourth quarter.
Number of credit card transactions
15,896
15,625
45,964
60,000
Number of invoices processed
33,761
34,521
97,233
78,000
Number of paychecks and direct deposits per fiscal year
38,374
37,203
119,537
153,000
Percent of time all financial reporting deadlines are met
75
63
63
95
Receipt of GFOA Certificate of Excellence in financial reporting
N/A
N/A
N/A
Yes
The GFOA certificate is awarded during the fourth quarter.
Department:
Finance and Administrative Services
Division:
Accounting
Section:
Accounting Administration
Goal Statement:
To maintain accurate financial records; provide financial information and reports to management, the State, and other interested parties;
to pay the customers and employees of the County; and comply with all applicable statutes and policies.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 3 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Percentage of e-commerce transactions to total transactions
20.9
19.7
20.7
21.0
processed
Total transactions completed
587,791
607,519
1,826,133
2,442,200
Transactions per employee
10,687
11,046
33,202
44,400
Department:
Finance and Administrative Services
Division:
Records, Taxes and Treasury
Section:
Auto Tags
Goal Statement:
To responsively serve our customers through successful partnerships, providing the public with efficient methods and service relative to
the registration and title processing for motor vehicles, vessels, mobile homes, and issuance of disabled parking permits. To ensure chain
of ownership and payment of mandated taxes and fees per State Statute and Department of Highway Safety and Motor Vehicles rules
and regulations.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 4 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Average number of calendar days between receipt and recordation
1.2
1.5
1.2
2.0
of documents
Average number of days from meeting to minutes completion
13
11
12
12
Average number of documents recorded per FTE in the Recording
54
54
51
50
section per day
Average time spent per record disposition (hours)
18
16
14
40
Average time spent per record retrieval (minutes)
42
28
32
30
Average time spent per record shelving (minutes)
3
2
2
5
Average time spent per record transmittal (hours)
4
2
4
12
External customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth quarter.
Number of boxes handled per employee per day
15
26
17
26
Number of customers served (Official records research assistance)
3,332
3,808
10,187
10,000
Number of Public Records / research requests per staff member in
1.70
1.60
1.50
2.00
this function per day
Number of records dispositions processed
9
4
36
32
Number of records management search/research requests per
1.7
2.0
1.6
3.0
staff member per day
Number of records transmittals processed
9
28
31
95
Number of Summary Minutes produced
3
8
15
27
Number of Verbatim Minutes produced
15
16
40
75
Percentage of total documents recorded electronically
75
73
74
70
Total documents recorded
191,221
182,713
539,596
675,000
Department:
Finance and Administrative Services
Division:
Records, Taxes and Treasury
Section:
County Records
Goal Statement:
To administer the Public Records for the citizens of Broward County for the purpose of cataloging public records and ensuring compliance
with Florida law.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 5 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Bank reconciliations performed per employee
105
106
323
432
Cash receipts monitored (in billions)
0.74
0.73
4.88
5.10
Department:
Finance and Administrative Services
Division:
Records, Taxes and Treasury
Section:
Operations/Treasury
Goal Statement:
To provide administration, business operations and application-specific technical support services; perform check disbursements and
bank reconciliations; and execute debt service on County-bonded debt.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 6 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Enforcement actions against delinquent tangible personal property
1,326
559
27,308
22,000
or business tax receipts accounts
External customer satisfaction rating
5.00
4.83
4.96
4.80
Local business tax customers
3,555
3,461
22,341
85,000
Local business tax revenues
156,214
150,757
1,200,519
4,000,000
Number of current tax bills processed in office
11,646
11,010
136,808
175,000
Number of tax deeds applications brought to auction
338
327
733
1,200
Overall delinquency collected for past seven tax rolls versus
90
90
93
97
delinquency stated on April 1st of past seven tax rolls
Department:
Finance and Administrative Services
Division:
Records, Taxes and Treasury
Section:
Taxes, Licenses, Enforcement and Personal Property
Goal Statement:
To collect and process current and delinquent real and personal property ad valorem and non-ad valorem assessments on behalf of
taxing authorities, local business taxes, hunting and fishing license fees, other State and County license fees, and other debts owed to
Broward County in accordance with State Statutes, Rules and Regulations and Broward County ordinances.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 7 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Expense as a percent of collections
N/A
N/A
N/A
0.80
This measure is reported annually in the fourth quarter.
External customer satisfaction rating
N/A
N/A
N/A
4.80
This measure is reported annually in the fourth quarter.
Total number of tax transactions processed per tax tag clerk
2,636
2,526
7,812
9,500
Total revenue collected (in millions)
26.2
18.5
65.8
62.1
Department:
Finance and Administrative Services
Division:
Records, Taxes and Treasury
Section:
Tourist Development Tax
Goal Statement:
To administer, audit, and enforce the collection of Tourist Development Taxes pursuant to applicable laws and ordinances relating to this
tax for the purpose of supporting the tourism activities of the Greater Fort Lauderdale Convention and Visitors Bureau, the Convention
Center, and the debt service requirements of the County Civic Arena.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 8 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Average number of working days from receipt of an approved
54
30
57
35
requisition to offer acceptance
First year of service turnover rate %
16
4
16
16
Formal position reviews
79
83
227
200
Number of applications received countywide
11,678
13,223
33,666
40,000
Personnel transactions processed
1,142
1,216
3,334
5,300
Ratio of HR FTE, per 100 Government FTEs
0.93
0.95
0.93
0.69
Total number of positions filled
231
391
620
850
Department:
Finance and Administrative Services
Division:
Human Resources/General Fund
Section:
Human Resources/General Services
Goal Statement:
To effectively develop, manage, and improve Broward County's Human Resource programs for residents and County employees to
ensure equal employment opportunity and sound human resource related business practices in an ethical, cost effective, and innovative
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 9 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Number of employees receiving tuition reimbursement
58
N/A
115
180
Number of HR-Sourced learning events delivered
80
60
203
400
Number of training hours per FTE
0.80
0.80
0.80
1.00
Percentage of the workforce receiving training
13
11
12
17
Total learning hours received by County employees per Learning
1,120
1,100
3,281
1,500
and Organizational Development staff member
Department:
Finance and Administrative Services
Division:
Human Resources/General Fund
Section:
Human Resources/Learning and Organizational Development
Goal Statement:
Learning and Organizational Development supports performance improvement for Broward County employees through strategically
aligned development opportunities resulting in enhanced efficiencies and improved productivity.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 10 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Current active cases/month
137
130
139
140
Internal customer satisfaction rating
4.90
4.96
4.92
4.80
Number of employee office visits
113
108
322
475
Number of management consultations
15
9
38
55
Number of organizational interventions
11
8
39
25
Number of requests for new services
100
110
265
500
Number of training classes
9
8
22
65
Percentage of cases resolved without obtaining a referral
55
57
44
50
Percentage of clients that follow through with a referral
72
72
87
85
Training evaluation rating
4.67
4.37
4.80
4.50
Department:
Finance and Administrative Services
Division:
Human Resources/Employee Benefits Fund
Section:
Employee Assistance Program
Goal Statement:
To provide assistance to Broward County employees and their families in order to improve their quality of life both at home and on the
job, and provide agencies resources to safely deliver County services.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 11 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Average number of clients per program
12
14
19
30
Benefit plan assistance contacts (walk-in, phone, mail, email, fax)
26
24
33
85
per 100 benefit-eligible employees (active, COBRA and retirees)
Employee satisfaction rating for health/dental/vision plans
N/A
N/A
N/A
80
This measure is reported annually in the fourth quarter.
Internal customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth quarter.
New hire satisfaction rating for benefits orientation program
94
92
93
85
Number of unique employees participating in a health, wellness or
N/A
9
N/A
50
lifestyle program or seminar per 100 benefit-eligible employees
This measure is reported annually in the fourth quarter.
Number of wellness programs/seminars offered
272
259
769
1,000
Department:
Finance and Administrative Services
Division:
Human Resources/Employee Benefits Fund
Section:
Employee Benefits Administration
Goal Statement:
To provide a comprehensive, affordable, and accessible employee benefit program for Broward County employees in order to maximize
service and provide the best use of these benefits.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 12 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Customer satisfaction rating
4.30
4.60
4.80
5.00
Number of application code reviews
6
1
9
8
Number of application services tickets resolved on time
2,028
2,254
5,757
9,600
Number of new/enhanced mobile friendly applications delivered
5
1
8
8
Percent of application development tickets past due
16
13
18
15
Department:
Finance and Administrative Services
Division:
Enterprise Technology Services
Section:
Application Services
Goal Statement:
To promote e-government applications by enabling easy access to Broward County data and services, and provide timely and quality
service to all county agencies for maintenance and enhancement of existing information system applications.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 13 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Cost per student for in-house instructor led IT training
7.99
44.91
18.58
45.00
Internal customer satisfaction rating
4.90
4.90
4.87
4.60
Number of critical systems monitored
16
10
59
70
Number of employees who complete the Cyber Security
440
214
6,559
5,000
Awareness training
Number of high and medium security vulnerabilities fixed
126
190
365
390
Number of IT Security compliance audits/scans completed
46
78
133
160
Number of project reviews or audits
3
5
10
6
Percent of project timesheets that are less than 15% late
68
79
72
75
Percent of projects with approved business cases and/or Project
75
97
84
90
Charters
Percent of projects with approved business cases and/or Project
75
97
84
90
Charters
Percent of SPAM emails blocked
100
99
100
95
Percentage of technical training completed online
19
43
26
40
Department:
Finance and Administrative Services
Division:
Enterprise Technology Services
Section:
Customer Program Office
Goal Statement:
To provide enterprise information technology (IT) project portfolio management; manage customer and vendor relationships; provide
skilled IT project management, customer service assistance, and technology training; develop integrated IT policies; and translate IT
policies into executable processes for dissemination to the IT workforce.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 14 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Average time per call of Trouble Tickets resolved by Level 1 Service
6
2
3
6
Desk support personnel (minutes)
Number of requests received by the ETS Service Desk
19,834
20,632
57,317
68,000
Percentage of Problem Priority 1 Incidents resolved within 4 hours
74
100
83
100
Percentage of requests resolved on first contact by ETS Service
86
79
76
60
Desk personnel
Percentage of Service Desk calls answered in less than one minute
94
96
91
99
The number of network outages for County maintained equipment
0
0
0
5
affecting more than 25 personnel lasting more than 60 minutes
between 7:00AM-6:00PM
The number of outages affecting Inbound/Outbound Internet
0
0
0
1
Connectivity lasting more than 10 minutes
Department:
Finance and Administrative Services
Division:
Enterprise Technology Services
Section:
Infrastructure Services
Goal Statement:
To provide the highest quality information technology infrastructure services for all activities and business services provided by the
Board, and to provide dynamic innovative solutions in a reliable, effective, and secure manner to improve business decision-making and
foster work process enhancements.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 15 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Average number of days to award informal quotations and
101
91
103
75
qualified vendor list (QVL) procurements
Average number of days to award RLIs/RFPs within Director of
168
168
207
150
Purchasing Division's award authority
Average number of days to award RLIs/RFPs within the Board's
543
408
441
255
award authority
Average number of days to award sole source, emergency, or after-
61
73
71
60
the-fact procurement
Average number of days to award work authorization,
34
25
30
25
amendments, or change orders
Average number of days to process commodities & general
217
286
252
150
services bids within the Board's award authority
Average number of days to process commodities & general
114
69
92
100
services bids within the Director of Purchasing Division's award
authority
Average number of days to process construction bids within the
236
91
227
200
Board's award authority
Average number of days to process construction bids within the
158
99
248
125
Director of Purchasing Division's award authority
Cost per central procurement activity
2,438
2,203
2,544
1,830
Dollar value of goods sold as surplus (auction or sale)
25,322
11,776
461,062
800,000
Internal customer satisfaction rating
N/A
N/A
N/A
4.25
This measure is reported annually in the fourth quarter.
Total central procurement activities
526
564
1,514
2,800
Total central procurement activities per professional position
12
14
35
65
Training events delivered (internal County events and public
7
10
13
50
outreach events)
Department:
Finance and Administrative Services
Division:
Purchasing
Section:
Purchasing Administration
Goal Statement:
To achieve the highest standard of public procurement and foster transparency in the procurement process; maintain a unified
purchasing system to procure all commodities and general, professional, and construction services; and to dispose of surplus items for all
agencies under the supervision of the Board of County Commissioners.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 16 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Automobile liability claims closed as a percentage of claims
N/A
N/A
N/A
100
opened annually
This measure is reported annually in the fourth quarter.
Average number of liability claims closed per claim adjuster
N/A
N/A
N/A
110
annually
This measure is reported annually in the fourth quarter.
General liability claims closed as a percentage of claims opened
N/A
N/A
N/A
100
annually
This measure is reported annually in the fourth quarter.
Internal customer satisfaction rating
N/A
N/A
N/A
4.60
This measure is reported annually in the fourth quarter.
Liability self-insurance costs per capita
N/A
N/A
N/A
1.50
This measure is reported annually in the fourth quarter.
Mass Transit claims closed as a percentage of claims opened
N/A
N/A
N/A
100
annually
This measure is reported annually in the fourth quarter.
New auto liability (AL) claims processed and administered
7
11
27
35
New general liability (GL) claims processed and administered
43
52
110
110
New Mass Transit (MT) claims processed and administered
68
56
152
250
Number of general liability claims per 10,000 County population
N/A
N/A
N/A
0.57
This measure is reported annually in the fourth quarter.
Percentage of costs recovered for repair/replacement of County
N/A
N/A
N/A
75
owned assets
This measure is reported annually in the fourth quarter.
Department:
Finance and Administrative Services
Division:
Risk Management
Section:
Risk Management Liability
Goal Statement:
To resolve investigated claims in a expeditious manner based on the respective liability and/or damages of the involved party(ies) while
managing associated expenses in accordance with Florida Statute 768.28.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 17 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Average daily number of driver's license reviews for authorized
8,000
7,400
7,800
7,300
drivers
Internal customer satisfaction rating
N/A
N/A
N/A
4.70
This measure is reported annually in the fourth quarter.
Number of criminal background checks completed
1,333
591
3,200
3,600
Number of medical surveillance tests provided
231
155
657
1,000
Number of occupational health activities conducted (site visits,
85
158
292
325
assessments, audits, inspections)
Number of post employment-offer physicals provided
383
387
987
1,000
Number of safety activities conducted (site visits, assessments,
91
150
270
960
audits, inspections)
Number of Safety and Occupational Health recommendations
14
10
76
160
implemented by County agencies
Number of training sessions provided
53
30
135
150
Department:
Finance and Administrative Services
Division:
Risk Management
Section:
Risk Management Safety and Occupational Health
Goal Statement:
To provide safe and healthful workplace conditions for County employees and the public, and to ensure the fitness of County employees
in the performance of their job responsibilities.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 18 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Internal customer satisfaction rating
N/A
N/A
N/A
4.70
This measure is reported annually in the fourth quarter.
Department:
Finance and Administrative Services
Division:
Risk Management
Section:
Risk Management/Administration
Goal Statement:
In accordance with State Statutes, provide and effectively manage the County's Self-Insurance Program at the lowest possible cost and in
the best interests of the citizens and employees of Broward County, and ensure the safety and well-being of all County employees and
the public visiting County property.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 19 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
"Best practices" adherence rating for adjusters
N/A
N/A
N/A
92
This measure is reported annually in the fourth quarter.
Average number of workers' compensation claims closed per claim
N/A
N/A
N/A
135
adjuster annually
This measure is reported annually in the fourth quarter.
New workers' compensation (WC) claims processed and
135
138
411
400
administered
Number of workers' compensation claims per 100 employees
N/A
N/A
N/A
5.3
This measure is reported annually in the fourth quarter.
Percent of prescription dollars disbursed through preferred
N/A
N/A
N/A
94
provider
This measure is reported annually in the fourth quarter.
Percentage of workers' compensation indemnity payments paid
99
93
99
99
within seven days of due date
Percentage of workers' compensation medical bills paid within 45
100
100
100
99
days from receipt per State mandate
Workers' compensation claims closed as a percentage of claims
N/A
N/A
N/A
100
opened annually
This measure is reported annually in the fourth quarter.
Workers' compensation internal customer satisfaction rating
N/A
N/A
N/A
4.80
This measure is reported annually in the fourth quarter.
Workers' compensation self-insurance costs per employee (dollars)
N/A
N/A
N/A
1,350
This measure is reported annually in the fourth quarter.
Department:
Finance and Administrative Services
Division:
Risk Management
Section:
Risk Management/Workers' Compensation
Goal Statement:
To investigate, administer, and resolve all work related injury claims in accordance with Florida Statutes, Chapter 440.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 20 of 20
Quarterly Performance Measurement Report
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth quarter.
Percent of contracted funding utilized
N/A
N/A
N/A
90
This measure is reported annually in the fourth quarter.
Percent of outcomes achieved in direct service programs
N/A
N/A
N/A
85
This measure is reported annually in the fourth quarter.
Percent of performance based outcomes achieved in contracted
N/A
N/A
N/A
95
programs
This measure is reported annually in the fourth quarter.
Department:
Human Services
Division:
Administration-Human Services
Section:
Administration
Goal Statement:
To effectively and efficiently provide innovative health and human service programs that assist Broward County's children, elderly and
low income individuals and families achieve well-being and enhance their quality of life, as well as generate revenue, maximize resources,
ensure accountability and lead the community in sharing human service expertise.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 1 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Average number of days referred youth spent in secure detention
3
3
4
5
(Juvenile Predisposition Services)
Number of adults issued a cannabis civil citation who successfully
5
52
91
70
complete the program (Adult Civil Citation)
Number of cannabis civil citations received from law enforcement
N/A
59
84
100
agencies (Adult Civil Citation)
Due to the County Ordinance (Section 21-6) expansion, as of
February 8, 2018, the Cannabis Citation Program ended. As a result,
the County Attorney's Office has advised that law enforcement
cannot issue cannabis citations. The Division is working with
stakeholders to implement a new program.
Number of youth committing a misdemeanor offense and referred
193
279
601
915
to the program (Juvenile Civil Citation)
Number of youth enrolled who successfully complete the program
180
192
555
640
(Juvenile Civil Citation)
Number of youth enrolled who successfully complete the program
190
165
517
640
and who do not re-offend within 1 year (Juvenile Civil Citation)
Number of youth referred to the program who would otherwise be
19
25
60
125
detained (Juvenile Predisposition Services)
Percentage of adults issued a cannabis civil citation who
63
100
88
70
successfully complete the program (Adult Civil Citation)
Percentage of cannabis civil citations where the election was made
N/A
91
91
70
within 10 days of issuance date (Adult Civil Citation)
Due to the County Ordinance (Section 21-6) expansion, as of
February 8, 2018, the Cannabis Citation Program ended. As a result,
the County Attorney's Office has advised that law enforcement
cannot issue cannabis citations. The Division is working with
stakeholders to implement a new program.
Percentage of youth enrolled who successfully complete the
90
89
90
87
program (Juvenile Civil Citation)
Percentage of youth enrolled who successfully complete the
99
99
99
89
program and who do not re-offend within 1 year (Juvenile Civil
Citation)
Percentage of youth issued a civil citation and who are eligible for
97
97
98
70
the program (Juvenile Civil Citation)
Percentage of youth referred who successfully complete the
91
87
96
70
program (Juvenile Predisposition Services)
Department:
Human Services
Division:
Administration-Human Services
Section:
Justice Services
Goal Statement:
To provide equity and strength-based services that improve client outcomes and opportunities by managing processes and promoting
systemic change to divert individuals away from the justice system.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 2 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Average number of days taken to fill a position from requisition
104
100
97
70
creation date to employee start date (full life cycle)
Department:
Human Services
Division:
Administration-Human Services
Section:
Office of Administrative Services
Goal Statement:
To provide administrative, financial, human resources and facilities management support to the Human Services divisions, to facilitate
the effective and efficient delivery of health and human services to Broward County residents.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 3 of 20
2018
Prior Year
2018 2018
Performance Measure
Quarter 3 Quarter 3
Year to Date Annual
Projection
Amount of new grant funding (in millions) awarded for internal N/A N/A N/A 10
and external providers
This measure is reported annually in the fourth quarter.
Number of collaborative funding proposals submitted 2 3 6 12
Department:
Human Services
Division:
Administration-Human Services
Section:
Office of Evaluation and Planning
Goal Statement:
To support the Human Services Department through the development, coordination, and maintenance of a continuous quality
improvement system through planning, data management, grants development and emergency management functions.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 4 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Average number of calendar days to process contracted services
11.6
9.2
13.2
12.0
invoices and send to Accounting
Average number of contracts administered and monitored per
10
7
10
13
contract manager
External customer satisfaction rating
N/A
N/A
N/A
4.40
This measure is reported annually in the fourth quarter.
Funding leveraged by County funds ($ millions)
N/A
N/A
N/A
11.0
This measure is reported annually in the fourth quarter.
Number of clients served through County contracts
N/A
N/A
N/A
94,000
This measure is reported annually in the fourth quarter.
Percentage of performance based outcomes achieved in
N/A
N/A
N/A
95
contracted programs
This measure is reported annually in the fourth quarter.
Department:
Human Services
Division:
Community Partnerships
Section:
Administration - Community Partnerships
Goal Statement:
To work collaboratively with community partners including funders, non-profit and for profit providers, faith-based organizations,
governmental entities, advocates and consumers in assuring that community-based human services are cost effective, coordinated and
performance-based in meeting the needs of the residents of Broward County.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 5 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
External customer satisfaction rating
N/A
N/A
4.60
4.40
This measure is reported in the 2nd and 4th quarters.
Percent of clients who remain in the community post discharge
96
95
97
90
and are not hospitalized or placed in a residential treatment or
Department of Juvenile Justice facility
Percentage improvement in social and emotional functioning
95
95
95
90
Percentage of client’s families that experience decreased family
100
N/A
100
85
stress
Percentage reduction/elimination of use of drugs and alcohol
89
84
86
85
Department:
Human Services
Division:
Community Partnerships
Section:
Children Services
Goal Statement:
To improve the quality of life and empower Broward's families with children by effectively and efficiently developing and supporting
systems of care in collaboration with other community stakeholders.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 6 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Number of medical encounters provided to patients for primary
49,024
52,154
152,469
199,850
care
Percent of clients that effectively stabilize/improve their condition
97
N/A
97
95
(not re-admitted within 90 days)
Percent of clinic patients seen and discharged within 150 minutes
93
92
94
85
Percent of eligible children receiving appropriate immunizations
100
100
100
97
Percent of patients reporting satisfaction with primary care services
96
97
96
95
Department:
Human Services
Division:
Community Partnerships
Section:
Health Care Services
Goal Statement:
To provide effective administration and management of contracted health care services in Broward County for indigent residents in need
of health care, mental health, and HIV/AIDS services ensuring quality services, promoting integration and following best practices.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 7 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Percentage of clients that move from emergency shelters to
33
38
32
25
permanent housing
Percentage of Clients that move from Transitional to Permanent
42
73
56
80
Housing
Percentage of Homeless Assistance Center Beds utilized: for
99
92
97
95
Individuals
Percentage of Homeless Assistance Center Dorms utilized: for
90
89
89
95
Families
Percentage of unsheltered homeless
37
39
37
31
Department:
Human Services
Division:
Community Partnerships
Section:
Homeless Services
Goal Statement:
To help build and maintain an optimal "continuum of care" of homeless services, promote solutions to homelessness, coordinate funding
for key services, and assist homeless persons to move to self-sufficiency and permanent housing.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 8 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Average number of crisis intervention units of service provided per
222
179
644
2,000
Crisis Intervention Counselor (CIC)
Episodes of victims services provided to consumers
6,362
6,164
20,255
22,000
External customer satisfaction rating
4.88
4.82
4.83
4.50
Number of crisis intervention units of service provided
6,171
4,416
18,395
24,000
Percentage of clients achieving clinically significant improvement
82
79
73
85
based on evidenced-based assessment tools
Percentage of clients successfully completing treatment
100
99
98
95
Percentage of medical examination reports sent to Child Protective
97
95
96
90
investigators within 10 days after the examination
Department:
Human Services
Division:
Community Partnerships
Section:
Nancy J. Cotterman Center
Goal Statement:
To reduce further trauma to victims of assault/abuse and their families through specialized forensic medical examination and assessment,
crisis intervention, and forensically sensitive therapy to ameliorate functional impairment, and to conduct outreach to non-reporting
victims through community awareness activities.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 9 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Number of assessments conducted at Admissions
540
420
1,506
1,800
Number of enrollments in treatment services
307
264
829
1,200
Percent of consumers who are assessed at Admissions and are
85
66
79
60
referred to and enroll in treatment services within the agency
Percent of consumers who are assessed at Admissions who are
75
77
76
65
involved in the Criminal Justice System
Percent of Criminal Justice System consumers who are assessed at
44
62
45
70
Admissions and are referred to and enroll in treatment services
within the agency
Department:
Human Services
Division:
Broward Addiction Recovery
Section:
Admissions
Goal Statement:
To serve as the interface between Broward Addiction Recovery Center (BARC) and the residents of Broward County who present for an
evaluation of their substance use treatment and referral needs, and to coordinate and reduce wait times for transitions between Levels
of Care within the agency.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 10 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
External customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth quarter.
Number of consumers who enrolled in Residential or any
N/A
N/A
N/A
1,500
Outpatient Treatment program within the agency upon referral
from Admissions or Detox
This measure is reported annually in the fourth quarter.
Percent of consumers who are referred by Admissions or Detox
N/A
N/A
N/A
70
and enroll in Residential or any Outpatient Treatment program
within the agency
This measure is reported annually in the fourth quarter.
Percent of state contract funding utilized
N/A
N/A
N/A
100
This measure is reported annually in the fourth quarter.
Percent of successful completions from any treatment Level of Care
N/A
N/A
N/A
60
This measure is reported annually in the fourth quarter.
Total number of consumers assessed at Admissions and screened
N/A
N/A
N/A
3,000
at Triage
This measure is reported annually in the fourth quarter.
Department:
Human Services
Division:
Broward Addiction Recovery
Section:
Broward Addiction Recovery Administration
Goal Statement:
To continuously improve the agency by using best practice quality assurance and performance improvement management strategies that
result in cost effective treatment for Broward Addiction Recovery Center (BARC) clients, high satisfaction rates in clients and staff, low
client relapse rates, superior execution of contractual obligations, optimal relationships with community partners and stakeholders and
the highest possible revenue collection rate for all services provided.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 11 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Number of detoxification screenings at triage
538
572
1,686
4,500
Number of enrollments in the Detoxification program
476
486
1,432
1,960
Percent of consumers who complete Detoxification and who are
62
87
69
75
referred and enroll in treatment within the agency
Percent of consumers who successfully complete Detoxification
71
75
74
70
Percent of Detoxification beds utilized
88
96
91
90
Department:
Human Services
Division:
Broward Addiction Recovery
Section:
Detoxification Services
Goal Statement:
To serve as the interface between Broward Addiction Recovery Center (BARC) and the residents of Broward County who present for an
evaluation of their detoxification needs, and to provide for those who need safe and medically managed detoxification services, while
evaluating patients' treatment and referral needs for substance use treatment and/or community services.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 12 of 20
Department:
Human Services
Division:
Broward Addiction Recovery
Section:
Outpatient Services
Goal Statement:
To provide best practice substance use treatment to clients with addiction and co-occurring disorders whose recovery efforts allow for
treatment in an uncontrolled environment to reduce or eliminate client relapse rates.
2018
Prior Year
2018 2018
Performance Measure
Quarter 3 Quarter 3
Year to Date Annual
Projection
Number of enrollments in any level of Outpatient Treatment
362
392
997
1,750
Services
Percent of clients who successfully complete the Intensive
43
62
46
50
Outpatient Level of Care within Outpatient Treatment Services
Percent of clients who successfully complete the Non-Residential
N/A
36
43
50
Day (NRD) Treatment Level of Care within Outpatient Treatment
Services
This program has been discontinued and clients are now directed
towards the Intensive Outpatient Treatment level of care.
Percent of clients who successfully complete the Outpatient Level
50
69
56
50
of Care within Outpatient Treatment Services
Percent of consumers with no alcohol or drug use during the 30
54
58
54
60
days prior to discharge
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 13 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Number of enrollments in Residential Treatment Services
191
288
572
1,000
Percent of consumers who successfully complete Residential
62
71
58
65
Treatment
Percent of Residential beds utilized
90
90
89
90
Department:
Human Services
Division:
Broward Addiction Recovery
Section:
Residential Services
Goal Statement:
To provide best practice substance use treatment to clients with addiction and co-occurring disorders whose recovery efforts require
treatment in a controlled environment to reduce or eliminate client relapse rates, and include the goal of minimizing teratogen exposure
to pregnant women's unborn children until birth.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 14 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Percent of targeted service goals that are achieved in the
100
100
100
80
Managing Entity program
Department:
Human Services
Division:
Elderly and Veterans Services
Section:
Behavioral Health Administration
Goal Statement:
To provide administrative and management oversight to the behavioral health components of Elderly and Veteran's services, in order to
deliver comprehensive service planning to older adults (55+) with diagnosed mental health disorders, who are at risk of requiring more
intensive and restrictive institutional placements.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 15 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Dollar value of co-payments received
80,024
74,961
235,937
185,000
Number of community outreach events
13
44
49
60
Percent of grant performance based outcomes achieved
91.0
87.0
82.0
80.0
Percentage of case manager time engaged in direct service
85
84
76
70
provision
Total amount of in-service training hours provided to staff
622
551
1,392
1,800
Department:
Human Services
Division:
Elderly and Veterans Services
Section:
Elderly and Veterans Administration
Goal Statement:
To continually expand and enhance the Elderly and Veterans Services Division's capacity to provide effectively managed and specialized
social services to Broward County seniors, their caregivers and families, as well as similar services for Veterans, their dependents and
dependent survivors that result in the attainment and/or maintenance of self-sufficiency.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 16 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Average monthly service plan cost per consumer served
261
223
270
230
External customer satisfaction rating
4.05
4.31
4.47
4.50
Number of consumers served
216
220
604
450
Number of customer relation unit calls for service
14,067
12,966
39,800
50,000
Percentage of consumers receiving community care services who
100
100
100
98
maintain a successful recovery and/or remain in the least
restrictive environment
Department:
Human Services
Division:
Elderly and Veterans Services
Section:
Elderly Programs
Goal Statement:
To provide case management and community support services that assist frail, functionally impaired elders in maintaining their
independence in the community and prevent or delay their institutionalization.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 17 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Dollar value of approved claims filed with the assistance of the
2,350,015
2,690,236
8,489,008
11,400,000
Veterans Services Section
External consumer satisfaction rating
5.00
4.94
4.95
4.50
Percentage of claims or appeals filed within one office contact with
100
100
100
95
veterans or dependent
Percentage of consumers who augment their income through
27
30
36
40
participation in benefit acquisition programs
Total number of claims and appeals filed for veterans, dependents,
510
533
1,432
1,500
and dependent survivors
Department:
Human Services
Division:
Elderly and Veterans Services
Section:
Veterans Services
Goal Statement:
To provide specialized social services targeted to veterans, their dependents and dependent survivors which result in the attainment
and/or maintenance of self-sufficiency.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 18 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Percentage of Commission Requests responded to by the Division
100.00
100.00
100.00
100.00
within ten business days of being assigned to the Division
Percentage utilization of grant funding
N/A
N/A
N/A
92
This measure is reported annually in the fourth quarter.
Department:
Human Services
Division:
Family Success Administration
Section:
Family Success Administration
Goal Statement:
To provide administrative oversight and coordination of comprehensive human services offered by the Division and its community-based
partners at one-stop service locations throughout Broward County.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 19 of 20
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Average percent of caseworker time that is used to provide direct
52
76
61
70
service
External customer satisfaction rating
4.90
4.90
4.88
4.80
Number of customers receiving case management services
91
210
493
1,200
Percent of all Family Success individuals with a case plan
95
95
97
90
successfully meeting 100% of their case plan goals at time of
discharge
Percent of clients placed in transitional or permanent housing
81
77
84
80
models who maintain housing for six months (Includes Housing
First clients)
Percentage of individuals who received emergency assistance
95
91
95
88
payments who maintained permanent housing for three (3)
Department:
Human Services
Division:
Family Success Administration
Section:
Family Success Centers
Goal Statement:
To provide one-stop entry to comprehensive human services in partnership with community-based providers in Broward County,
assisting individuals and families to achieve and maintain health, safety and economic stability.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 20 of 20
Quarterly Performance Measurement Report
Goal Statement:
To coordinate the various administrative and financial activities of the divisions within the Port Everglades Department to ensure
compliance with County policies and goals, and to develop marketing and promotional strategies that create and promote commerce
industry and create employment within Broward County.
and
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Customer satisfaction measured among tenants and port users via
customer service survey
Meet or exceed the current target of passenger count
A
N/A
N/A
N/A
4.25
customer survey was not conducted in the third quarter of FY18.
739,517
730,672
3,282,381
3,624,226
Meet or exceed the current target of twenty-foot equivalent units
added
279,688
263,528
843,035
1,057,971
Department:
Port Everglades
Division:
Port Everglades
Section:
Administration/Nondepartmental
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 1 of 5
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Average time to process a completed franchise application
48.2
38.0
45.1
45.0
(completed application to public hearing in days)
Average time to process a purchase order up to $250K (days)
80
110
94
55
Percent of leasable warehouse space occupied
91
90
91
82
Percent of rental revenue goal reached
94
95
98
98
Percentage of developed leasable land occupied
95
100
95
96
Percentage of leasable office space occupied
93
88
93
90
Rental revenue generated from leases (millions)
4
4
11
15
Department:
Port Everglades
Division:
Port Everglades
Section:
Business Administration
Goal Statement:
To provide Port-wide general administrative support and services including agenda coordination and communication support; to provide
property management, leasing, and administration of Port real estate, and management of the contract for parking facility operation; to
promote the benefits of, and to operate/expand, Foreign-Trade Zone No. 25; to provide regulation of certain business activities through
management of the franchise and business permit program; to administer various contracts; to provide liaison for risk management
functions at the Port; to provide human resources support to all employees and management of the seaport; and to provide guidance
and support of purchasing activities for the Enterprise Fund.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 2 of 5
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Cost per invoice including collection ($)
40
43
44
41
Number of days needed to process a receiver
23
19
24
27
Number of invoices generated
4,036
3,828
12,431
15,000
Percentage of accounts receivable classified as current
98
95
98
97
Percentage of checks received and deposited within one day of
100
99
99
99
receipt
Department:
Port Everglades
Division:
Port Everglades
Section:
Finance
Goal Statement:
To provide accounting functions, fiscal planning, budgeting, and information technology services for the Port Everglades Department to
ensure statutory compliance and to provide information for decision making.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 3 of 5
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Average number of work orders backlogged
56
51
58
20
Average work order aging (days)
1.0
1.0
0.7
6.0
Compliance by Port users of directive issued for facility
72
83
72
100
housekeeping within 48 hours (percent)
Percent of container crane uptime
100.0
99.9
99.9
99.8
Percent of time reporting to the job site (berth) 15 minutes or
96
97
95
95
more prior to a ship docking/sailing
Percentage of customer inquiries responded to within one
100
99
100
100
business day
Percentage of preventative maintenance projects completed
99
97
97
90
compared to number scheduled
Department:
Port Everglades
Division:
Port Everglades
Section:
Operations
Goal Statement:
To provide the four functional areas with planning and administrative support; to coordinate and control the movement of all ships,
cargo, and passengers moving through the seaport and to maintain the facilities affecting those movements in order to ensure prompt
and efficient service to Port users.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 4 of 5
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
New projects initiated
2
5
15
19
Number of projects managed
35
32
35
34
Number of projects managed per project manager
4
4
4
4
Percentage of projects completed within original time frame
N/A
N/A
N/A
90
This measure is reported annually in the fourth quarter.
Percentage of projects completed within the original budget
N/A
N/A
N/A
100
allocation (including contingencies)
This measure is reported annually in the fourth quarter.
Department:
Port Everglades
Division:
Port Everglades
Section:
Seaport Construction and Engineering
Goal Statement:
To provide strategic facilities technical support for the planning of seaport development and to maintain existing facilities and manage
design, engineering and construction of new facilities for Port clients and staff while protecting the environment within the Port
jurisdictional area.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 5 of 5
Quarterly Performance Measurement Report
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Internal customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth quarter.
Number of CMD consulting hours provided to County agencies
830
803
1,391
3,000
Number of construction projects managed
15
12
15
16
Number of Green/LEED certified building projects
13
11
13
11
Number of new projects initiated (construction and renovation)
0
63
28
20
under Construction Management Division
Number of renovation projects managed
89
103
89
100
Total amount authorized for all projects (construction and
616
575
616
1,030
renovation) managed under Construction Management Division
(millions)
Total number of projects (construction and renovation) managed
10.00
15.40
10.33
8.00
per Construction Management Division project manager
Department:
Public Works - Administration
Division:
Construction Management
Section:
Construction Management
Goal Statement:
To systematically manage the planning, design and construction of vertical capital projects for Broward County agencies with the
objective of providing quality environmentally sustainable facilities in a timely and fiscally responsible manner
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 1 of 1
Quarterly Performance Measurement Report
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Cost per square foot for cleaning expenses ($)
N/A
N/A
N/A
1.53
This measure is reported annually in the fourth quarter.
Customer satisfaction rating
N/A
N/A
N/A
4.00
This measure is reported annually in the fourth quarter.
Number of square feet serviced by the cleaning section (in millions)
5.6
5.6
5.6
5.6
Department:
Public Works - Facilities Management
Division:
Facilities Management
Section:
Cleaning
Goal Statement:
To maintain clean and safe facilities for all employees and visitors at leased and owned County facilities.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 1 of 8
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Cost per square foot for paid parking ($)
N/A
N/A
N/A
0.78
This measure is reported annually in the fourth quarter.
Customer satisfaction rating
N/A
N/A
N/A
4.00
This measure is reported annually in the fourth quarter.
Number of square feet serviced by paid parking (in millions)
1.7
1.7
1.7
1.7
Department:
Public Works - Facilities Management
Division:
Facilities Management
Section:
Paid Parking
Goal Statement:
To provide adequate and safe parking availability for employees and visitors in close proximity to the Broward County Governmental
Center and Courthouse Complex/Judicial Center.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 2 of 8
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Average inventory accuracy (%)
N/A
N/A
N/A
95.00
This measure is reported annually in the fourth quarter.
Average warehouse turn ratio
0.26
0.38
0.91
1.50
Cost per square foot for Administrative expenses ($)
N/A
N/A
N/A
0.52
This measure is reported annually in the fourth quarter.
Customer satisfaction rating
N/A
N/A
N/A
4.00
This measure is reported annually in the fourth quarter.
Number of space planning projects managed
92
58
92
40
Number of square feet managed (in millions)
8.4
8.4
8.4
8.4
Department:
Public Works - Facilities Management
Division:
Facilities Management
Section:
Program Administration/Management
Goal Statement:
To oversee and manage effective Facility Management Division operations related to the Repairs and Maintenance, Roads and Grounds,
Utilities, Cleaning, Paid Parking, and Security programs.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 3 of 8
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Average number of parcels in negotiation for purchase or lease per
138
73
144
90
property agent
In-house appraisal projects, review of third party appraisals, and
20
16
34
20
review of residential appraisal reports
Internal customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth quarter.
Number of appraisals received and reviewed
44
132
216
250
Number of Ownership and Encumbrance Reports (O&E) processed
100
75
272
260
Number of parcels received for purchase and lease acquisition, and
49
45
119
90
disposition
Number of vacation/abandonment applications received, in
27
25
27
18
process, and approved
Percentage of building square footage, leased versus owned
13
13
13
13
Department:
Public Works - Facilities Management
Division:
Facilities Management
Section:
Real Property
Goal Statement:
To serve as professional real estate advisors to the County Commission, Administration and Departments of County government;
efficiently and professionally acquire real estate and property rights through purchase, lease and license to meet the needs of all
branches of County government; dispose of surplus property; lease administration; investigative research and due diligence; processing
of vacation applications; manage real property records and escheated property inventory.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 4 of 8
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Average number of days to complete a work order from date of
34
34
43
30
receipt
Average number of hours to complete a work order
2.9
1.9
2.4
2.5
Cost per square foot for maintenance and repairs ($)
N/A
N/A
N/A
1.55
This measure is reported annually in the fourth quarter.
Customer satisfaction rating
N/A
N/A
N/A
4.00
This measure is reported annually in the fourth quarter.
Number of facilities maintained
138
136
138
136
Number of square feet serviced by Repairs and Maintenance
7.5
7.4
7.5
7.5
(millions)
Number of work orders processed
14,020
12,529
42,849
42,000
Department:
Public Works - Facilities Management
Division:
Facilities Management
Section:
Repairs and Maintenance
Goal Statement:
To ensure the satisfactory preservation of the County's investment in physical facilities and to provide a clean, safe, and adequately
maintained working environment for employees, residents and visitors.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 5 of 8
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Cost per square foot for roads and grounds expenses ($)
N/A
N/A
N/A
0.21
This measure is reported annually in the fourth quarter.
Customer satisfaction rating
N/A
N/A
N/A
4.00
This measure is reported annually in the fourth quarter.
Number of square feet serviced by Roads and Grounds (in millions)
7.0
7.0
7.0
7.0
Department:
Public Works - Facilities Management
Division:
Facilities Management
Section:
Roads and Grounds
Goal Statement:
To provide preservation of the County's investment in its exterior facilities (roads and grounds) and to provide a clean, safe and
adequately maintained working environment for employees and visitors.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 6 of 8
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Cost per square foot for security expenses ($)
N/A
N/A
N/A
0.93
This measure is reported annually in the fourth quarter.
Customer satisfaction rating
N/A
N/A
N/A
4.00
This measure is reported annually in the fourth quarter.
Number of square feet serviced by the security section (in millions)
6.1
6.0
6.1
6.0
Department:
Public Works - Facilities Management
Division:
Facilities Management
Section:
Security
Goal Statement:
To provide a safe and secure environment for all employees and visitors at all facilities within the program.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 7 of 8
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Energy Cost Index (dollars/sq.ft./yr)
1.4
1.6
1.5
1.5
The number of square feet used to calculate this measure has
increased by approximately 372,000 due to the replacement of the
Main Courthouse with the West Tower of the Judicial Complex as
one of the fifteen building included in the sample.
Energy Performance Index (kWh/sq.ft./yr)
19
22
20
22
The number of square feet used to calculate this measure has
increased by approximately 372,000 due to the replacement of the
Main Courthouse with the West Tower of the Judicial Complex as
one of the fifteen building included in the sample.
Number of square feet serviced by utilities (in millions)
5.2
4.8
5.2
4.8
The square feet serviced increased due to the completion of the
West Building of the Judicial Complex and the subsequent update
to the Division's program model.
Department:
Public Works - Facilities Management
Division:
Facilities Management
Section:
Utilities
Goal Statement:
To achieve and maintain high efficiency, economical, and conservative use of the electrical and other energy resources necessary to meet
County needs, while enhancing cost-effectiveness and reducing levels of Green House Gases (GHG).
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 8 of 8
Quarterly Performance Measurement Report
Prior Year
2018
Performance Measure
Quarter 3
Year to Date
Annual
Projection
Construction value of projects managed per project manager
1.7
1.5
4.9
5.0
(millions)
Dollar value of construction during the fiscal year (millions)
3
3
10
15
Dollar value of design and construction management services
325,634
316,521
973,917
1,000,000
Number of lane/miles under construction
10
8
10
12
Number of traffic signal plans designed
1
2
2
8
Percent of projects complete with no more than 20% increase in
N/A
N/A
100
100
contract time from the original contract schedule
No projects completed in this reporting period.
Percent of projects complete with no more than 5% change orders
100
100
100
100
Department:
Public Works - Transportation
Division:
Highway Construction and Engineering Services
Section:
Engineering Management and Design
Goal Statement:
To manage the design and construction of roadway improvement projects within the adopted transportation capital improvement
program to ensure safe and adequate transportation facilities for the public and to provide design and construction management
services for in-house projects and provide professional services to other agencies.
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 1 of 10
Section:
Engineering Services
Prior Year
Division:
Highway Construction and Engineering Services
Department:
Public Works - Transportation
Goal Statement:
To provide professional highway and right-of-way engineering, permitting, surveying, review, and drafting services to implement and
enforce development permit construction obligations and minimum construction standards in conformity with Florida Statutes and
Broward County Code thus ensuring soundness and safety of roadway improvements, and ensuring the accuracy of recorded plat
information for the general public and future real estate transactions.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Construction value of trafficway improvements required under
plat review ($)
3,000,000
954,928
1,074,142
1,558,455
Number of active GIS Projects for Highway Construction and
Engineering Division
16
16
16
16
Number of active GIS Projects for other Public Works Divisions or
other Departments
4
4
4
4
Number of GIS Datasets (feature classes) maintained
21
21
20
20
Number of GIS Maps (PDF) maintained
8
8
8
8
Number of GIS web-mapping applications maintained
15
16
15
15
Number of paving and drainage and driveway permits issued
within typical timeframe of 1 hour
100
43
38
104
Number of paving and drainage plans reviewed per year within 14
calendar day mandated review time
70
10
23
55
Number of plats recorded per year
30
9
9
15
Number of survey projects completed
125
37
16
56
Number of technical reviews for vacation requests and re-
conveyances
20
5
7
19
Number of telephone inquiries about R/W, deed donations, and
annexations
1,500
420
435
1,385
Number of water, sewer and utility permits issued within typical
timeframe of 1 hour
300
58
118
277
Number of water, sewer and utility plans reviewed per year within
14 calendar day mandated review time
300
54
120
286
Percentage of survey projects commenced within 30 days of
request
90
84
94
96
Percentage of survey projects completed at less than the local cost
index
95
95
94
95
Total number of plats and Delegation Requests submitted for
review
100
32
27
99
Value of developer required improvements reviewed per year ($)
10,000,000
6,320,044
6,544,883
10,028,651
Value of driveway improvements in County Rights-of-Way
reviewed per year ($)
35,000
12,000
34,500
69,000
Value of public right-of-way dedicated by plats approved by the
County (assumes a nominal value of $5.00 per square foot)
500,000
164,090
815,046
900,686
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 2 of 10
Section:
Parks - Planning and Engineering
Prior Year
Division:
Highway Construction and Engineering Services
Department:
Public Works - Transportation
Goal Statement:
To provide recreational facilities and amenities for residents and visitors to meet their leisure needs.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Number of projects managed
32
30
32
32
Percent of projects completed within budget
100
100
100
100
Value of projects managed ($)
23,800,000
30,198,369
41,238,337
41,238,337
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 3 of 10
Section:
Construction/Highway Maintenance
Prior Year
Division:
Highway and Bridge Maintenance
Department:
Public Works - Transportation
Goal Statement:
To serve the residents of Broward County with excellence in maintaining and improving County roadways, keeping storm water
infrastructure clean and efficient, beautifying County-owned property through mowing and landscape maintenance, and the safe
operation and maintenance of County-owned fixed and bascule bridges to accommodate the safe passage of motorists, pedestrians and
marine traffic.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Average cost per foot to clean, inspect, and video tape roadway
drainage system storm drainage pipes (dollars)
1.43
1.70
1.35
1.23
Cost per catch basin serviced ($)
95
110
81
75
Number of work days to respond to citizen requests
1.1
1.0
1.0
1.0
Percent compliance with the ten-year roadway drainage system
surface water management license renewal and permit
requirements program
98
98
98
98
Percentage of time bridges operational
99
99
99
99
Total cost of routine maintenance per lane mile ($)
4,120
756
1,417
3,993
Total cost per hour for normal operation of draw bridge ($)
26
26
33
31
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 4 of 10
Section:
Mosquito Control Local
Prior Year
Division:
Highway and Bridge Maintenance
Department:
Public Works - Transportation
Goal Statement:
To monitor and control the mosquito population in order to provide protection from mosquito-borne diseases and to improve the quality
of life for Broward County residents and tourists.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Acres treated by aerial adulticiding
6,670
0
22,000
22,000
Acres treated by ground adulticiding
480,800
119,000
112,440
203,418
Acres treated by ground larviciding
150,000
50,944
73,061
74,649
Average number of work days to respond to citizens request
3.00
5.85
3.00
5.30
Cost per acre for aerial adulticiding ($)
0.84
1.22
0.97
0.97
Number of citizen requests
15,470
4,123
5,189
9,289
Number of sites inspected
6,700
1,257
639
2,279
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 5 of 10
Section:
Administration
Prior Year
Division:
Traffic Engineering Services
Department:
Public Works - Transportation
Goal Statement:
To provide administrative support and resources to the Traffic Engineering Division in order to enhance efficiencies and productivity, and
ensure compliance with Broward County's policies and goals to provide a safe and efficient traffic control system for residents and
visitors.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
External customer satisfaction rating
4.50
4.39
4.56
4.56
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 6 of 10
Section:
Signal Construction/Maintenance
Prior Year
Division:
Traffic Engineering Services
Department:
Public Works - Transportation
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signals.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Number of field maintenance tasks performed (all signal devices
and school flashers)
15,000
5,138
6,251
14,920
Number of repairs to controllers and peripherals (electronic shop)
1,300
319
205
812
Number of school flashers maintained (ground-mounted and
aerial)
1,022
1,028
1,044
1,044
Number of signalized intersections maintained (excluding school
flashers)
1,472
1,440
1,450
1,450
Number of streetlights maintained
1,519
1,519
1,519
1,519
Percent of emergency calls responded to within 1 hour
95
96
94
94
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 7 of 10
Section:
Signal Systems Engineering
Prior Year
Division:
Traffic Engineering Services
Department:
Public Works - Transportation
Goal Statement:
To optimize the efficiency and reliability of the County's traffic signal system in order to mitigate congestion and maximize traffic signal
coordination for all road users.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Number of arterial segments retimed
30
18
22
68
Number of communication inspections performed
60
6
3
14
Number of communication plans reviewed
400
81
99
278
Number of customer timing requests
1,250
826
397
1,306
Number of signals retimed (synchronized operation)
400
158
215
725
Number of timing adjustments at individual traffic signals
1,000
446
614
1,509
Percent of synchronized signals retimed
33
15
18
20
Units processed by the "LOCATES" contractor
65,000
16,241
17,237
52,466
Work tickets received from 811 Call Center
36,000
9,705
8,944
28,223
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 8 of 10
Section:
Signs and Markings
Prior Year
Division:
Traffic Engineering Services
Department:
Public Works - Transportation
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signs and pavement markings, which regulate,
guide and inform the public of traffic regulations.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Number of arrows, pavement legends and other marking tasks
completed
1,200
217
151
407
Number of emergency calls received
700
250
287
1,046
Number of line miles of roadway marked
425
110
134
175
Number of linear feet of pavement marking tasks completed
50,000
6,443
7,433
17,639
Number of sign maintenance upgrade tasks completed
1,800
445
399
1,401
Number of signs fabricated
11,000
2,538
2,720
8,185
Number of signs installed/replaced
11,000
2,155
2,327
8,686
Percent of time emergencies are responded to within 1 hour
99
99
99
91
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 9 of 10
Section:
Traffic Studies
Prior Year
Division:
Traffic Engineering Services
Department:
Public Works - Transportation
Goal Statement:
To conduct traffic studies and investigations in response to both public requests and internal surveys, which may result in the application
or modification of traffic controls to improve safety and traffic flow for the motoring public.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Average cost to perform a study or investigation ($)
35
83
97
61
Average cost to perform a traffic count ($)
431
254
494
471
Number of Maintenance of Traffic (MOT) requests reviewed
700
384
408
1,041
Number of traffic data requests executed (counts, speed data,
condition diagrams, etc.)
600
201
131
412
Number of traffic investigations completed
3,300
342
379
2,010
Number of traffic studies conducted
440
198
137
454
Number of work orders generated for maintenance and revision of
traffic control devices
6,000
1,474
1,286
4,255
Percent of traffic studies completed within six weeks
90
75
89
87
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 10 of 10
Quarterly Performance Measurement Report
Section:
Municipal Services
Prior Year
Division:
Broward Municipal Services District Waste Collection
Department:
Public Works - Solid Waste and Recycling Services
Goal Statement:
To provide for the efficient and reliable collection and disposal of residential solid waste and recyclables, and for the monitoring of
commercial solid waste, for customers in the Broward Municipal Services District, to ensure a clean environment.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Operating cost per single family residential unit (dollars)
339.00
76.26
58.15
192.40
Pounds of recyclables collected per residential unit
395
88
117
308
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 1 of 5
Section:
Bulk Waste and Yard Waste Program
Prior Year
Division:
Solid Waste and Recycling Services/Solid Waste
Department:
Public Works - Solid Waste and Recycling Services
Goal Statement:
To operate and maintain a network of collection facilities for the Broward Municipal Services District residential customers and
participating cities to reduce indiscriminate dumping and to facilitate various special waste programs.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Operating cost of disposal of trash per ton
102.00
93.82
88.58
96.25
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 2 of 5
Section:
Household Hazardous Waste and Electronics Recycling Collection
Prior Year
Division:
Solid Waste and Recycling Services/Solid Waste
Department:
Public Works - Solid Waste and Recycling Services
Goal Statement:
To provide residents of the Broward Municipal Services District and participating jurisdictions with a cost effective program to properly
dispose of household hazardous waste and electronics, in order to remove heavy metals and other hazardous materials from the waste
stream.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Number of household hazardous waste and electronic recycling
program users
12,200
3,528
4,089
11,091
Operating cost per pound for removal of household hazardous and
electronic materials from waste stream
1.60
1.61
0.86
1.21
Total pounds of household hazardous and electronic materials
removed from waste stream
720,000
224,513
291,645
549,507
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 3 of 5
Section:
Landfill Operations
Prior Year
Division:
Solid Waste and Recycling Services/Solid Waste
Department:
Public Works - Solid Waste and Recycling Services
Goal Statement:
To ensure a safe environment and protect public health by providing a publicly owned and operated disposal site for unprocessable
waste.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Operating cost per ton of waste received
40.98
58.71
19.13
19.13
Tons of unprocessable waste landfilled
54,870
13,976
26,159
66,079
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 4 of 5
Section:
Recycling
Prior Year
Division:
Solid Waste and Recycling Services/Solid Waste
Department:
Public Works - Solid Waste and Recycling Services
Goal Statement:
To coordinate the processing of recyclables for the Broward Municipal Services District and for County governmental facilities, and to
monitor and encourage increased recycling and waste reduction throughout Broward County.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Number of volunteers that participate in the Keep Broward
Beautiful Program
1,500
332
245
800
Participating county government buildings and parks
107
104
104
104
Percent of solid waste recycled countywide
40.0
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 5 of 5
Quarterly Performance Measurement Report
Section:
Water and Wastewater Services/Administration
Prior Year
Division:
Water and Wastewater Services
Department:
Public Works - Water and Wastewater
Goal Statement:
To administer and coordinate all activities within the Water and Wastewater Services to maintain financial stability, optimize
productivity, increase cost-effectiveness, and ensure compliance with all county, state, and federal requirements.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Commissioner's requests per 10,000 customers
2.0
0.7
1.2
0.7
Ratio of Available Funds (Revenues net of Operating Expense) to
Debt Service Payments
1.75
1.89
1.97
1.97
Total cost per 1,000 gallons (Regional Raw Water Operations)
0.200
0.200
0.200
0.200
Total cost per 1,000 gallons (Regional Transmission Operations)
0.140
0.120
0.110
0.110
Total cost per 1,000 gallons (Regional Treatment Operations)
0.850
1.030
0.840
0.840
Total cost per 1,000 gallons (Retail Sewer Operations)
3.250
3.700
3.300
3.300
Total cost per 1,000 gallons (Retail Water Operations)
3.100
3.080
2.900
.
2.900
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 1 of 7
Section:
Water and Wastewater Services/Business Operations
Prior Year
Division:
Water and Wastewater Services
Department:
Public Works - Water and Wastewater
Goal Statement:
To provide business services to Water and Wastewater Services by delivering exceptional customer service; billing and collecting for
services rendered; safeguarding assets; providing accurate and timely financial analysis and information that supports responsible
decision-making, and strategies to ensure fiscal solvency; and promoting accountability, efficiency and innovation.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Average total cost per customer account per month
8.50
7.73
9.42
8.31
Defaults under bond resolution
0
0
0
0
External audit comments
0
N/A
N/A
This measure is reported annually in the second quarter.
2
External customer satisfaction rating
4.50
4.70
4.40
4.60
Number of customer service calls received
120,000
N/A
11,156
35,429
Percent of facilities work orders completed within 15 days
80
96
99
98
Percent of financial management reports completed within 30
days of end of month (%)
100
100
100
100
Percent of inventory requisitions filled within 3 days
95
97
95
94
Percent of required accounts in compliance with the Backflow
Certification Compliance Ordinance
85
85
88
90
Percentage of purchase orders processed within 3 days
87
96
93
94
Provision for uncollectable payments as a percentage of retail sales
2.50
1.09
3.16
2.74
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 2 of 7
Section:
Water and Wastewater Services/Engineering
Prior Year
Division:
Water and Wastewater Services
Department:
Public Works - Water and Wastewater
Goal Statement:
To plan, design, and construct facilities for Water & Wastewater Services (WWS) and its customers to ensure adequate system capacity to
provide water, treat sanitary sewer, and minimize storm water flooding.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Average dollar amount of construction/consultant managed per
project manager (millions)
11
6
9
9
Bid packages closed
8
1
1
3
Bid packages to purchasing
15
1
3
13
Change order percentage
2.00
-0.96
-0.61
-0.65
Developer projects coordinated (monthly average)
80
95
80
248
Developer projects reviewed
165
76
22
107
Dollars spent (millions)
65
9
9
26
Percent of developer plans reviewed in 14 days or less
98
100
100
99
Permit applications processed
215
48
37
133
Plats, site plans, easement vacations, re-zonings processed
250
146
118
460
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 3 of 7
Section:
Water and Wastewater Services/Information Technology
Prior Year
Division:
Water and Wastewater Services
Department:
Public Works - Water and Wastewater
Goal Statement:
To provide planning, acquisition, development, and maintenance of highly specialized Information Technology (IT) infrastructure and
systems supporting utility business processes and the IT infrastructure for the utility Supervisory Control and Data Acquisition (SCADA)
systems.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Availability of applications and infrastructure (%)
98
100
100
100
Average service call resolve time (minutes)
40
34
33
31
Internal customer satisfaction rating
4.50
4.78
4.74
4.72
Percent of time response to a client automation service call is
within 90 minutes
90
91
92
92
Service calls per systems technician
600
140
185
480
Service calls processed
3,500
838
1,110
2,881
Work orders processed
1,500
321
425
976
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 4 of 7
Section:
Water and Wastewater Services/Operations
Prior Year
Division:
Water and Wastewater Services
Department:
Public Works - Water and Wastewater
Goal Statement:
To produce high quality potable water and reliable water distribution and wastewater collection services to our customers, and to ensure
that all services of this division are delivered in a safe, efficient, and cost-effective manner.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Direct cost of 1,000 gallons of treated retail water sold (treated
and purchased)
2.05
1.92
2.28
2.04
Direct cost per 1,000 gallons of regional raw water sold
0.19
0.09
0.13
0.13
Direct cost per 1,000 gallons of regional wastewater treated
0.75
0.88
0.71
0.71
Direct cost per 1,000 gallons of retail wastewater collected
1.80
2.46
1.59
1.92
Millions of gallons of hauled waste collected
44
11
12
34
Millions of gallons of purchased water delivered annually
2,400
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Millions of gallons of raw water produced
6,500
1,536
1,642
4,900
Millions of gallons of wastewater collected
5,500
1,164
1,302
3,754
Millions of gallons of water delivered
10,000
2,503
2,494
7,270
Millions of gallons of wholesale wastewater transmitted
20,000
4,747
5,058
14,913
Millions of gallons of wholesale wastewater treated/disposed of
25,000
6,040
6,887
19,642
Number of external water quality customer complaints
65
12
16
47
Number of laboratory analytes tested
40,000
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Number of permit violations
0
0
0
0
Number of system backups
0
0
0
0
Percentage of sewage spills and line blockage responses within 2-
hours
100
100
100
100
Percentage of water quality tests in compliance
100
100
100
100
Wet tons of bio-solids disposed of
95,000
20,712
21,103
64,482
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 5 of 7
Section:
Water Management
Prior Year
Division:
Water Management
Department:
Public Works - Water and Wastewater
Goal Statement:
To provide engineering and management services for the dependent water control districts and County regional/unincorporated
waterbodies. To review public/private development plans to identify capital improvements necessary to maintain and complete the
secondary drainage system. To acquire, modify and renew consumptive use permits necessary for existing and future water supplies for
WWS customers.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Number of structure operations required for water control
management
100
62
80
122
Operation and maintenance cost per acre for all waterways
(dollars)
320
276
403
231
Percentage of time that system surface water elevations are
maintained within 0.2 foot of the target wet/dry season elevations
80
90
85
88
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 6 of 7
Section:
Waterways Management
Prior Year
Division:
Water Management
Department:
Public Works - Water and Wastewater
Goal Statement:
To provide efficient operation and maintenance of 80 miles of surface water management waterways and water control structures
through water level analysis, weather forecasting and utilization of herbicides, mechanical harvesting and grass eating carp practices to
provide flood protection, recharge groundwater and conserve water resources.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Aquatic plant management cost per acre for Parks and other
County agency waterways (dollars)
350
432
776
473
Number of acres of Parks and other County agency waterways
treated with herbicide
350
33
25
181
Number of acres of water control district waterways treated with
herbicide
1,200
210
91
710
Percent of time aquatic weed growth is controlled in waterways so
that weeds do not remain in waterways more than 18 inches into
the waterway in residential areas and no more than 36 inches into
the waterway in other developments
85
80
90
95
Percent of time trash and debris is removed and grass is cut in
rights-of-way adjacent to waterways down to the edge of water
four times per year or as scheduled
100
100
100
100
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 7 of 7
Quarterly Performance Measurement Report
Section:
Administration
Prior Year
Division:
Transit
Department:
Transportation
Goal Statement:
To provide administrative, financial, leadership, and support services to the Transportation Department so that its programs meet the
transportation needs of Broward County.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Number of internal receivers processed
7,500
1,875
1,238
3,594
Percentage of packing slips, invoices, internal receivers (i.e.,
receiving documents) processed for payment within 5 working
days of their receipt in the Payables Section
97
99
100
96
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 1 of 11
Section:
Customer Relations and Communication
Prior Year
Division:
Transit
Department:
Transportation
Goal Statement:
To effectively inform and educate the public on Broward County Transit services and programs; to increase ridership and promote the
overall benefits of public transportation even to those who may not use the service.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Average monthly website visits
410,000
333,137
315,823
331,050
Duration of customer service calls (in seconds)
109
113
121
121
Number of bus passes sold
430,000
96,453
98,734
294,406
Number of community outreach presentations
70
18
26
64
Number of telephone calls answered
400,000
86,064
75,513
243,223
Percentage of orders for bus passes filled within 2 business days of
confirmed request
95
92
98
82
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 2 of 11
Section:
Grant Management
Prior Year
Division:
Transit
Department:
Transportation
Goal Statement:
To coordinate the various grants administration support activities of the Transit Division, ensuring compliance with Federal, State,
Municipal, and County goals and policies.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Number of PO commodity lines processed
5,000
1,851
2,589
6,528
Percentage of purchase requisitions and warehouse orders filled
within 5 business days of their receipt in the Grant Management
Section
85
84
76
76
Total number of purchase documents processed
3,500
1,193
728
2,789
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 3 of 11
Section:
Maintenance
Prior Year
Division:
Transit
Department:
Transportation
Goal Statement:
To provide efficient, effective maintenance of the bus fleet and facilities to ensure safe and reliable service for the riding public.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Average cost per repair work order (dollars)
420.00
460.54
491.51
483.32
Miles between road calls
6,050
4,079
3,028
3,426
Number of preventive maintenance inspections
2,900
696
576
1,875
Number of revenue service interruptions due to mechanical failure
1,250
1,082
1,427
3,798
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 4 of 11
Section:
Paratransit Transportation
Prior Year
Division:
Transit
Department:
Transportation
Goal Statement:
To provide public transportation services to elderly, poor, and disabled individuals in accordance with the Americans with Disabilities Act
(ADA) and Chapter 427, Florida Statutes.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Accidents per 100,000 vehicle miles
1.50
1.90
2.37
2.07
Contract cost (blended) per trip (excluding ACT)
26.53
27.12
27.24
27.34
Customer service complaints as a percentage of passenger trips
2.00
0.61
0.60
0.77
Number of Paratransit riders trained to use fixed route
120
0
65
186
Number of registered Paratransit passengers
14,500
14,779
15,819
15,819
On-time performance (%)
92.00
91.10
85.10
84.30
Passenger trips per revenue mile
0.080
0.090
0.090
0.090
Portion (number) of Paratransit trips that are Transportation
Disadvantaged Community Lifeline trips
98,155
33,972
41,147
115,478
Program cost per trip (excluding ACT)
37.07
31.95
33.36
32.58
Total number of ACT passenger trips
137,475
27,274
11,697
62,536
Total number of ADA and Transportation Disadvantaged
Paratransit passenger trips
727,076
169,396
184,647
530,295
Total number of customer service complaints received
4,000
1,025
1,110
4,085
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 5 of 11
Section:
Safety and Security
Prior Year
Division:
Transit
Department:
Transportation
Goal Statement:
To ensure compliance with all Federal, State, and County guidelines, and to provide for a safe and secure environment for all transit
passengers and employees.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Cost per random alcohol or drug test (dollars)
160.00
140.51
165.78
151.90
Number of FTA required random drug tests conducted
320
90
116
340
Number of FTA required reasonable alcohol tests conducted
120
30
33
106
Number of injuries per 100,000 trips
0.80
0.85
0.58
0.60
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 6 of 11
Section:
Service and Capital Planning
Prior Year
Division:
Transit
Department:
Transportation
Goal Statement:
To propose, develop, and implement modifications and improvements to the public transit system to expand access to, and usability of,
public transit as a transportation choice for residents and visitors to Broward County by working with County, Municipal, State, and
Federal agencies and representatives to improve integration of public transit services throughout the County.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Number of bus stop upgrades
2,000
502
40
1,350
Number of Community Bus passenger trips
2,546,690
580,758
541,984
1,678,168
Number of directly operated passenger trips (millions)
29.5
7.2
6.8
21.2
Number of passengers per revenue hour
25.5
24.4
23.3
24.3
Passenger trips per community bus revenue hour
13.9
12.7
12.1
12.6
Percentage of farebox recovery to cost
30
26
26
27
Ratio of peak service vehicles to off-peak vehicles
1.31
1.33
1.36
1.36
Subsidy per passenger ($)
2.65
3.07
3.05
2.91
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 7 of 11
Section:
Transportation Operations
Prior Year
Division:
Transit
Department:
Transportation
Goal Statement:
To provide effective and reliable transportation for the riding public to ensure mobility and access.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Cost per passenger trip (dollars)
3.69
4.13
4.13
3.98
Number of driver at fault accidents per 100,000 miles
0.90
1.20
0.79
0.95
Number of operational complaints per 100,000 riders
17.00
18.13
22.94
21.85
Percent on-time performance
71.0
65.0
66.7
64.5
Percentage change in passenger trips
-9.50
-10.30
-5.90
-5.70
Percentage of complainants contacted
98.0
93.9
96.7
93.7
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 8 of 11
Section:
Equipment Maintenance
Prior Year
Division:
Fleet Services
Department:
Transportation
Goal Statement:
To maintain the County equipment fleet for use by other County agencies at the lowest possible cost, ensuring fleet safety and reliability.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Auto mechanic productivity (percentage of billable hours vs.
available annually)
92
89
103
99
Average maintenance cost per vehicle ($)
1,300
300
318
953
Percent of general purpose preventive maintenance service
performed on schedule
50
39
45
44
Percent of special purpose preventive maintenance service
performed on schedule
50
16
37
24
Percent of time special purpose fleet equipment is available
93
99
99
99
Percentage of general purpose vehicle repairs and preventive
maintenance completed within 2 days
60
41
48
44
Preventive maintenance service (number of vehicles)
2,350
530
574
1,720
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 9 of 11
Section:
Inventory Control
Prior Year
Division:
Fleet Services
Department:
Transportation
Goal Statement:
To efficiently procure, stock, and issue the repair parts and fuel necessitated by fleet utilization, ensuring adequate and available
inventory.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Average inventory cost per numbered vehicle ($)
1,800
429
456
1,319
Gallons of fuel purchased
1,100,000
312,601
346,843
985,982
Number of purchase documents processed
3,500
179
30
155
Percent of inventory available
80
86
64
68
Percent of time parts procurement achieved a two-day turn
around time
75
98
100
99
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 10 of 11
Section:
Vehicle Management
Prior Year
Division:
Fleet Services
Department:
Transportation
Goal Statement:
To manage the County equipment fleet, ensuring adequate fleet size, composition, and availability for the use of County agencies.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Average total cost per vehicle ($)
4,000
955
902
2,597
Fleet size
2,445
2,453
2,622
2,622
Internal customer satisfaction rating
4.20
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Miles driven on alternative fuel
450,000
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Percent of time general fleet equipment is available
97
98
99
98
Percent of time rental fleet equipment is available
90
100
97
98
Replacement vehicles purchased
200
62
63
107
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 11 of 11
Quarterly Performance Measurement Report
Section:
Convention Center Operations
Prior Year
Division:
GFLCVB/Convention Center
Department:
Boards and Agencies
Goal Statement:
To maximize the benefit to the tourism industry through the successful operation of the Broward County Convention Center and to
ensure a positive reputation for Broward County by providing facility users with a well maintained, professionally managed Convention
Center.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Annual economic impact (in dollars)
635,131,476
530,591,202
573,985,278
573,985,278
Attendance
378,980
301,664
369,432
369,432
Convention Center contractor gross expenditures to operate the
Convention Center
12,282,690
4,701,124
5,045,508
5,045,508
Convention Center contractor gross operating profit/loss
-3,082,690
2,375,188
2,951,678
2,951,678
Convention/trade shows (Event Days)
115
71
88
88
Cumulative operating cost per occupied sq. ft ($)
16.83
11.75
12.61
12.61
Cumulative operating cost per sq. ft ($)
11.22
7.83
8.42
8.42
Event Days
322
269
291
291
External customer satisfaction rating
5.00
5.00
5.00
5.00
Gross revenue generated by Convention Center contractor from
Convention Center operations
9,200,000
7,076,312
7,997,186
7,997,186
Non-contractor County expenses to operate the Convention Center
1,687,540
N/A
N/A
This measure is reported annually in the fourth quarter.
N/A
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 1 of 6
Section:
Greater Fort Lauderdale Convention and Visitors Bureau (CVB)
Prior Year
Division:
Greater Fort Lauderdale Convention and Visitors Bureau (CVB)
Department:
Boards and Agencies
Goal Statement:
To provide industry leadership in the marketing of Broward County as a premier year round destination for leisure and convention
visitors in order to generate growth in the volume of occupied room nights and their corresponding economic impact.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Average daily rates of a hotel room (dollars)
128
131
139
159
Average hotel occupancy rate (percent)
73
77
81
81
Average number of room nights produced in Broward County per
sales staff member
112,500
27,534
28,118
83,582
Average revenue generated by each hotel room in Broward County
(dollars)
78
101
108
128
Millions of visitors to Broward County
13.3
3.3
3.4
10.0
Number of room nights produced in Broward County by sales staff
900,000
220,268
224,946
668,656
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 2 of 6
Section:
Operations
Prior Year
Division:
Medical Examiner and Trauma Services
Department:
Boards and Agencies
Goal Statement:
To support all sections of the office by providing administrative services, collect and analyze information pertaining to deaths which fall
within the jurisdiction of the Medical Examiner, provide funding for indigent burial, and provide funding for cremation services when no
private or charitable funds are available.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Number of cases investigated and accepted
2,150
573
528
1,713
Number of cases investigated but declined jurisdiction
1,800
455
401
1,286
Number of cases per investigator
650
161
168
457
Number of indigent cases cremated with private funding
40
19
4
40
Number of indigent cases investigated and approved for cremation
at public expense
350
82
75
235
Percent of indigent cases disposed of at public expense
85
81
95
85
Total number of indigent cases investigated
400
101
79
275
Total number of scenes visited
675
147
133
411
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 3 of 6
Section:
Pathology
Prior Year
Division:
Medical Examiner and Trauma Services
Department:
Boards and Agencies
Goal Statement:
To integrate the clinical information of past medical history and circumstances of death with evidentiary findings at the scene of death,
document gross and microscopic autopsy findings, document toxicological findings, reliably determine the cause and manner of death in
medical examiner cases, and subsequently use the information obtained from investigations to develop and implement programs
designed to protect public health and reduce mortality.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Number of autopsies and examinations per pathologist
250
72
67
203
Percentage of autopsies completed within 24 hours of arrival of
body to morgue
90
98
96
96
Percentage of cases with final cause of death determination <90
days
95
99
98
98
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 4 of 6
Section:
Toxicology
Prior Year
Division:
Medical Examiner and Trauma Services
Department:
Boards and Agencies
Goal Statement:
To provide Countywide toxicology testing services for the Office of the Medical Examiner and Trauma Services and other requesting law
enforcement agencies.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Average turnaround time of all cases submitted for toxicological
analysis (days)
10
14
10
12
Average turnaround time of law enforcement cases submitted
(days)
10
21
15
24
Average turnaround time of medical examiner cases (days)
10
13
8
10
Cumulative number of law enforcement cases per toxicologist
45
12
12
32
Cumulative number of Medical Examiner cases per toxicologist
190
60
48
152
Number of cases submitted by law enforcement agencies
320
71
82
225
Number of Medical Examiner cases tested
1,300
363
336
1,065
Total number of cases per toxicologist
235
72
60
185
Total number of cases submitted for toxicological analysis
1,620
434
407
973
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 5 of 6
Section:
Trauma Management
Prior Year
Division:
Medical Examiner and Trauma Services
Department:
Boards and Agencies
Goal Statement:
To ensure the planning and regulatory oversight of the Trauma Network for the provision of high quality, comprehensive trauma medical
care; provide regulatory oversight for emergency and non-emergency medical transportation; and coordinate the expeditious processing
of the State of Florida Emergency Medical Services (EMS) Grant funds to improve and expand pre-hospital EMS in Broward County.
Annual
Projection
Performance Measure
Year to Date
2018
Quarter 3
Number of inspections (vehicles, medical supplies, medical
staffing, and medical site reviews) per inspector
950
287
94
588
Number of over-triage patients (trauma alerts patients who are
discharged from a trauma hospital within 24 hours of arrival)
170
12
138
369
Number of trauma cases reviewed
215
43
52
145
Number of under-triage patients (trauma alert patients who are
not taken to a trauma center)
50
2
44
89
Total number of trauma patients (Levels 1, 2, and 3)
7,750
1,783
1,513
5,156
Quarter Ending 6/30/2018
Broward County, Florida Performance Measurement Report 6 of 6
OFFICE OF MANAGEMENT AND BUDGET
115 S. Andrews Avenue, Room 404
Fort Lauderdale, Florida 33301
BOARD OF COUNTY COMMISSIONERS
Mark D. Bogen • Beam Furr • Steve Geller • Dale V.C. Holness
Chip LaMarca • Nan H. Rich • Tim Ryan • Barbara Sharief • Michael Udine