Fiscal Year 2018
Annual Performance Measurement Report
ANNUAL PERFORMANCE MEASUREMENT REPORT
FISCAL YEAR 2018
TABLE OF CONTENTS
Page
Introduction ............................................................................................................................................................................................ i
Organizational Chart .............................................................................................................................................................................. ii
Broward County Overview
Population Demographics............................................................................................................................................................ iii
Economic Indicators..................................................................................................................................................................... iv
Other Variables ............................................................................................................................................................................ vii
Chapter I - County Administration
Grants Coordination ..................................................................................................................................................................... 1
Regional Communications and Technology, Office of................................................................................................................. 3
E-911 Fund .................................................................................................................................................................................. 5
Economic and Small Business Development, Office of............................................................................................................... 6
Intergovernmental Affairs and Professional Standards, Office of ............................................................................................... 11
Management and Budget, Office of ............................................................................................................................................. 15
Public Communications, Office of ............................................................................................................................................... 16
Print Shop .................................................................................................................................................................................... 19
Chapter II - Aviation
Administration/Executive.............................................................................................................................................................. 1
Airport Development .................................................................................................................................................................... 2
Business and Properties Management........................................................................................................................................ 3
Finance......................................................................................................................................................................................... 4
Information Systems .................................................................................................................................................................... 5
Maintenance................................................................................................................................................................................. 6
Broward County, Florida – Fiscal Year 2018 Annual Performance Measurement Report Table of Contents
North Perry Airport ....................................................................................................................................................................... 7
Operations.................................................................................................................................................................................... 8
Parking, Rental Car Center and Ground Transportation ............................................................................................................. 9
Chapter III - Libraries, Parks and Cultural
Broward Cultural Council ............................................................................................................................................................. 1
Libraries ....................................................................................................................................................................................... 2
Parks and Recreation................................................................................................................................................................... 4
Parks Municipal Service District................................................................................................................................................... 8
Parks and Recreation Target Range ........................................................................................................................................... 9
Parks and Recreation/Marine Law Enforcement ......................................................................................................................... 10
Everglades Holiday Park.............................................................................................................................................................. 4
Chapter IV - Environmental Protection and Growth Management
Environmental Planning and Community Resilience.................................................................................................................. 1
Animal Care and Adoption.......................................................................................................................................................... 5
Emergency Management ........................................................................................................................................................... 7
Planning and Development Management .................................................................................................................................. 9
Zoning and Code Enforcement / Municipal Service District ....................................................................................................... 13
Housing Finance and Community Development ........................................................................................................................ 15
Environmental Engineering and Permitting ................................................................................................................................ 17
Licensing, Elevator and Regulatory............................................................................................................................................ 22
Manatee Protection Fund ........................................................................................................................................................... 29
Building Code Services / Special Purpose Fund........................................................................................................................ 30
Environmental and Consumer Protection................................................................................................................................... 33
Chapter V - Finance and Administrative Services
Administration ...........................................................................................................................................................................… 1
Value Adjustment Board ...........................................................................................................................................................… 2
Accounting ................................................................................................................................................................................… 3
Records, Taxes and Treasury...................................................................................................................................................... 4
Human Resources ....................................................................................................................................................................... 10
Enterprise Technology Services .................................................................................................................................................. 14
Purchasing ................................................................................................................................................................................... 18
Risk Management ........................................................................................................................................................................ 21
Broward County, Florida – Fiscal Year 2018 Annual Performance Measurement Report Table of Contents
Chapter VI - Human Services
Administration .............................................................................................................................................................................. 1
Community Partnerships.............................................................................................................................................................. 7
Broward Addiction Recovery ....................................................................................................................................................... 12
Elderly and Veterans Services .................................................................................................................................................... 17
Family Success Administration ................................................................................................................................................... 21
Chapter VII - Port Everglades
Administration/Nondepartmental.................................................................................................................................................. 1
Business Administration............................................................................................................................................................... 2
Finance......................................................................................................................................................................................... 3
Operations.................................................................................................................................................................................... 4
Seaport Construction and Engineering ........................................................................................................................................ 5
Chapter VIII - Public Works
Public Works Administration
Construction Management................................................................................................................................................. 1
Facilities Management
Cleaning ............................................................................................................................................................................. 1
Paid Parking....................................................................................................................................................................... 2
Program Administration/Management ............................................................................................................................... 3
Real Property ..................................................................................................................................................................... 4
Repairs and Maintenance .................................................................................................................................................. 5
Roads and Grounds ........................................................................................................................................................... 6
Security .............................................................................................................................................................................. 7
Utilities................................................................................................................................................................................ 8
Transportation
Highway Construction and Engineering Services.............................................................................................................. 1
Highway and Bridge Maintenance ..................................................................................................................................... 6
Traffic Engineering Services .............................................................................................................................................. 8
Broward County, Florida – Fiscal Year 2018 Annual Performance Measurement Report Table of Contents
Solid Waste and Recycling Services
Broward Municipal Services District Waste Collection ...................................................................................................... 1
Bulk Waste and Yard Waste Program ............................................................................................................................... 2
Household Hazardous Waste and Electronics Recycling Collection................................................................................. 3
Landfill Operations ............................................................................................................................................................. 4
Recycling............................................................................................................................................................................ 5
Water and Wastewater Services
Administration .................................................................................................................................................................... 1
Business Operations .......................................................................................................................................................... 3
Engineering ........................................................................................................................................................................ 5
Information Technology...................................................................................................................................................... 7
Operations.......................................................................................................................................................................... 8
Water Management............................................................................................................................................................ 10
Waterways Management ................................................................................................................................................... 11
Chapter IX - Transportation
Transit - Administration ...................................................................................................................................................... 1
Transit - Customer Relations and Communication ............................................................................................................ 2
Transit - Grants Management ............................................................................................................................................ 3
Transit - Maintenance ........................................................................................................................................................ 4
Transit - Paratransit Transportation ................................................................................................................................... 5
Transit - Safety and Security.............................................................................................................................................. 7
Transit - Service and Capital Planning............................................................................................................................... 8
Transit - Transportation Operations ................................................................................................................................... 9
Fleet Services ................................................................................................................................................................... 10
Chapter X - Boards & Agencies
GFLCVB/Convention Center........................................................................................................................................................ 1
Greater Fort Lauderdale Convention and Visitors Bureau (CVB)................................................................................................ 2
Medical Examiner and Trauma Services, Office of...................................................................................................................... 3
Broward County, Florida – Fiscal Year 2018 Annual Performance Measurement Report Table of Contents
Prepared by
Office of Management and Budget
Norman Foster, Director
Jennifer Steelman, Assitant Director
PROGRAM MANAGER Kristen Bishop
PROGRAM COORDINATOR Allison Diego
STAFF
Elijah Anderson
Jessica Cheung
Elise Cooper
William Hodge Hermann
Laurette Jean
Sam Ling
David Mackenzie
Jeremy McCann
Nohelia Orozco
Patrick Picard
Emily Pope
Elizabeth Sierra
SunJin Zanker
Angel Wong
INTRODUCTION
The purpose of this Performance Management Report is to provide the results of Broward County programs for the fiscal
year ending September 30, 2018. This document reports the projected and actual performance of County agencies for FY18
and shows actual performance for the two previous years. Variances in performance measurements greater than 15% between
FY18 and FY17 are explained in notes accompanying the measure. All Broward County agencies that report to the County
Administrator are required to participate in the Performance Measurement Reporting System. The performance measurement
data in this report is a summary of the Administration’s operational performance for the year, and the data is based on
information reported by the Departments/Divisions/Offices.
The quarterly Performance Management Reports are published in electronic format only, approximately 90 days
following the end of each quarter. The annual report takes the place of the fourth quarter report and is typically published in
January of the following calendar year.
As for the quarterly reports, the annual report’s performance measures, data, and notes were reviewed and approved
by Division executive management prior to publication.
If you have any questions or desire additional information, please call the Office of Management and Budget at (954)
357-6345.
Broward County, Florida – Fiscal Year 2018 Annual Performance Measurement Report i
GOVERNMENTAL STRUCTURE OF BROWARD COUNTY
Broward County, Florida – Fiscal Year 2018 ii
Organizational Chart
BROWARD COUNTY OVERVIEW
The following statistics compare various Broward County demographics and performance with the State of Florida and with Miami-
Dade County and Palm Beach County, our neighbors to the south and north. The comparisons are presented in the categories of
demographics, economic indicators, and other variables.
Demographics
POPULATION 2016 Estimate
Percent of
State
2010 Census
Percent of
State
2017 Estimate
Percent of
State
Florida 20,612,439 100% 18,801,310 100% 20,984,400 100%
Broward 1,909,632 9.3% 1,748,066 9.3% 1,935,878 9.2%
Miami-Dade 2,712,945 13.2% 2,496,435 13.3% 2,751,796 13.1%
Palm Beach 1,443,810 7.0% 1,320,134 7.0% 1,471,150 7.0%
Source: US Census Bureau: 2017 American Community Survey 1-Year Estimates
ETHNIC
DIVERSITY
1
White Black Other Hispanic Origin
2010
Census
2017
Estimate
2010
Census
2017
Estimate
2010
Census
2017
Estimate
2010
Census
2017
Estimate
Florida 75.0% 75.1% 16.0% 16.2% 9.0% 8.6% 22.5% 25.6%
Broward 63.1% 60.8% 26.7% 28.8% 10.2% 10.4% 25.1% 29.7%
Miami-Dade 73.8% 75.5% 18.9% 17.2% 5.4% 7.9% 65.0% 68.6%
Palm Beach 73.5% 73.5% 17.3% 19.2% 4.7% 7.3 % 19.0% 22.3%
Source: US Census Bureau: 2017 American Community Survey 1-Year Estimates
AGE DISTRIBUTION
(% Estimate)
0-14 15-24 25-44 45-64 65-84 85+
2016 2017 2016 2017 2016 2017 2016 2017 2016 2017 2016 2017
Florida 16.6 16.5 11.9 11.9 25.0 25.0 26.6 26.5 17.2 17.5 2.7 2.6
Broward 17.6 17.5 11.8 11.7 26.8 26.8 27.7 27.7 13.6
13.8 2.5 2.4
Miami-Dade 16.9 16.9 12.1 11.9 28.2 28.2 26.8 27.1 13.6 13.6 2.3 2.2
Palm Beach 15.9 15.8 11.0 11.0 23.3 23.4 26.4 26.3 19.0 19.4 4.3 4.0
Source: US Census Bureau: 2017 American Community Survey 1-Year Estimates
1
Totals do not add up to 100% due to the inclusion of Whites and Blacks in the Hispanic Origin category. Hispanic Origin refers to ethnicity not race. Other includes
American Indian, Alaskan Native, Asian, Hawaiian or Pacific Islander.
Broward County, Florida – Fiscal Year 2018 Annual Performance Measurement Report Page iii
BROWARD COUNTY OVERVIEW
Demographics (continued)
REFUGEE ENTRANT AND
ASYLEE POPULATION
2015 2016 2017 % Change 2016-2017
Florida 48,816 62,223 33,279 -46.5%
Broward 1,200 2,499 1,559 -37.6%
Miami-Dade 34,661 41,185 20,030 -51.3%
Palm Beach 2,114 3,397 2,554 -24.8%
Source: Florida Department of Children & Families Refugee Services Program Statistics for Florida
Economic Indicators
UNEMPLOYMENT RATES
2
2015 2016 2017
Persons Rate Persons Rate Persons Rate
United States 8,296,000 5.3% 7,447,000 4.7% 6,982,000 4.4%
Florida 525,000 5.5% 473,000 4.8% 419,000 4.2%
Broward 50,256 5.1% 44,973 4.5% 39,744 3.9%
Miami-Dade 77897 5.9% 70,803 5.3% 66,731 4.8%
Palm Beach 35,004 5.1% 33,219 4.7% 29,486 5%
Source: Florida Department of Economic Opportunity Local Area Unemployment Statistics
Bureau of Labor Statistics
MEDIAN HOUSEHOLD
INCOME
2015 2016 2017 % Change 2016-2017
Florida $49,852 $50,860 $52,594 3.4%
Broward $54,495 $54,212 $56,842 4.9%
Miami-Dade $44,297 $45,935 $49,930 8.7%
Palm Beach $57,225 $57,580 $60,057 4.3%
Source: US Census Bureau: 2017 American Community Survey 1-Year Estimates
2
2015 and 2016 Unemployment rates for Florida and Florida counties have been revised as of March 23, 2018.
Broward County, Florida – Fiscal Year 2018 Annual Performance Measurement Report Page iv
BROWARD COUNTY OVERVIEW
Economic Indicators (continued)
BUILDING PERMITS
Total Value of Building Permits &
New Housing Starts (Thousands)
Permits: Single Family
Units
Permits: Multi-Family
Units
2016 2017 2016 2017 2016 2017
Florida $25,863,502 $28,095,289 75,148 85,267 41,092 47,452
Broward $846,723 $991,061 1,535 1,748 2,570 3,286
Miami-Dade $2,088,260 $2,239,145 2,873 2,285 6,444 8,269
Palm Beach $1,272,494 $1,316,857 2,297 2,622 3,023 1,513
Source: US Census Bureau Building Permits Survey
BROWARD COUNTY
INCOME (PER
HOUSEHOLD)
Average Annual
Wages
Annual Change in
Wages
Per Capita Personal
Income (PCI)
Annual Change in
PCI
2014 $73,409 -1.4% $28,204 -1.6%
2015 $76,818 4.6% $29,139 3.3%
2016 $79,147 3.0% $30,297 4.0%
2017 $82,449 4.2% $31,594 4.3%
Source: US Census Bureau: 2017 American Community Survey 1-Year Estimates
NUMBER OF HOUSING
UNITS
2015 2016 2017 % Change 2016-2017
Florida 9,209,024 9,301,642 9,441,585 1.5%
Broward 818,584 822,931 823,622 0.1%
Miami-Dade 1,010,480 1,021,527 1,024,289 0.3%
Palm Beach 678,979 683,521 687,082 0.5%
Source: US Census Bureau: 2017 American Community Survey 1-Year Estimates
Broward County, Florida – Fiscal Year 2018 Annual Performance Measurement Report Page v
BROWARD COUNTY OVERVIEW
Economic Indicators (continued)
OWNER OCCUPIED
HOME MEDIAN VALUE
2015 2016 2017 % Change 2016-2017
United States $194,500 $205,000 $217,600 6.1%
Florida $179,800 $197,700 $214,000 8.2%
Broward $222,900 $246,100 $260,700 5.9%
Miami-Dade $251,900 $265,200 $288,100 8.6%
Palm Beach $246,200 $269,000 $282,900 5.2%
Source: US Census Bureau: 2017 American Community Survey 1-Year Estimates
RENTER OCCUPIED
UNITS MEDIAN RENT
2015 2016 2017 % Change 2016-2017
United States $959 $981 $1,012 3.1%
Florida $1,046 $1,086 $1,128 3.9%
Broward $1,256 $1,296 $1,328 2.5%
Miami-Dade $1,098 $1,162 $1,290 11.0%
Palm Beach $1,158 $1,241 $1,349 8.7%
Source: US Census Bureau: 2017 American Community Survey 1-Year Estimates
RENT AS PERCENTAGE OF HOUSEHOLD
INCOME, BROWARD 2017
Number of units Percent of Total
Less than 15.0 percent 16,625 6.8%
15.0 to 19.9 percent 22,690 9.3%
20.0 to 24.9 percent 27,337 11.2%
25.0 to 29.9 percent 27,937 11.4%
30.0 to 34.9 percent 26,935 10.9%
35.0 percent or more 123,528 50.4%
Total
3
245,052 100.0%
Source: US Census Bureau: 2017 American Community Survey 1-Year Estimates
3
14,117 units were not computed.
Broward County, Florida – Fiscal Year 2018 Annual Performance Measurement Report Page vi
BROWARD COUNTY OVERVIEW
Economic Indicators (continued)
PERCENT OF FAMILIES BELOW
POVERTY LEVEL (% Estimate)
2015 2016 2017
US 10.6% 10.0% 9.5%
Florida 11.3% 10.5% 10.1%
Broward 10.7% 10.6% 9.4%
Miami-Dade 16.3% 14.7% 13.8%
Palm Beach 9.5% 8.6% 7.8%
Source: US Census Bureau: 2017 American Community Survey 1-Year Estimates
Other Variables
CRIMINAL OFFENSES
(2017)
Total
4
Violent
5
Nonviolent
6
Per 100,000
Population
% Change 2016-
2017
Florida 612,374 85,558 526,816 2,989.5 -4.5%
Broward 64,934 7,543 57,391 3,465.1 -3.3%
Miami-Dade 107,172 14,458 92,714 3,907.0 -5.1%
Palm Beach 45,895 6,255 39,640 3,245.4 -7.1%
Source: Florida Department of Law Enforcement 2017: Statewide County Offense Report
SOCIAL CHARACTERISTICS
High School Graduate or
Higher
Bachelor’s Degree or
Higher
Speak a language other
than English at Home
Florida 88.4% 29.7% 29.7%
Broward 89.4% 32.7% 41.0%
Miami-Dade 81.8% 29.3% 75.4%
Palm Beach 88.7% 36.2% 33.4%
Source: US Census Bureau: 2017 American Community Survey 1-Year Estimates
4
Actual offenses known to law enforcement officers.
5
Includes murder, sexual offenses, robbery and aggravated assault.
6
Includes breaking and entering (burglary), larceny and auto theft.
Broward County, Florida – Fiscal Year 2018 Annual Performance Measurement Report Page vii
BROWARD COUNTY OVERVIEW
Other Variables (continued)
VOTER REGISTRATION (2017) Total Number Percent of Population
Florida 12,867,189 61.3%
Broward 1,118,767 61.0%
Miami-Dade 1,376,689 50.0%
Palm Beach 913,353 62.1%
Source: Florida Department of State, Division of Elections, Voter Registration Data
US Census Bureau: 2017 American Community Survey 1-Year Estimates
Broward County, Florida – Fiscal Year 2018 Annual Performance Measurement Report Page viii
County Administration
Grants Administration
Goal Statement:
To serve as a centralized resource to identify and enhance the quality of County grant applications and to provide technical assistance and training to County agencies to
improve grant management effectiveness and ensure compliance with regulations.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Internal customer satisfaction rating N/A 4.30 4.50 6.7%
4.59
Number of grant management technical assistance
and contractual reviews completed by Grants
Administration
8.00 35.00 20.00
28.00
* This measure is driven by program performance
and varies from year to year, which may be
attributed to the annual cycles of grants.
-20.0%
Number of grant opportunities identified and N/A N/A 70.00
129.00
N/A
forwarded to eligible agencies
* This is a new measure for FY18.
Number of grant opportunities submitted with
assistance from Grants Administration
N/A N/A 20.00
38.00
* This is a new measure for FY18.
N/A
Percent of grant proposals submitted through 85.50 83.50 75.00
59.50
-28.7%
Grants Administration during the rating period
that will be funded at some level
* This measure varies from year to year based on
the Request For Proposal cycles and grant
submission dates. In the 3rd quarter of FY18, Grants
Administration received some grant rejection notices
from grants submitted in FY17. In addition, the
overall number of available grants decreased in FY18.
Percent of grantees that successfully complete
their corrective action plans after technical
assistance has been given
N/A N/A 90.00
100.00
* In FY17, all issues were resolved without Level One
intervention.
N/A
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
County Administration - Page 1
County Administration
Grants Administration
Goal Statement:
To serve as a centralized resource to identify and enhance the quality of County grant applications and to provide technical assistance and training to County agencies to
improve grant management effectiveness and ensure compliance with regulations.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Percent of participants who complete Grant
Program Manager trainings that demonstrate an
increase in knowledge
N/A 87.50 85.00
85.00
-2.9%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
County Administration - Page 2
Office of Regional Communications and Technology
Countywide Public Safety Applications
Goal Statement:
To foster information sharing and data interoperability by strategically designing, implementing, and maintaining cost effective mission critical public safety applications and
mobile data systems that best meet the requirements of Broward County's emergency responders.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Percent of closest unit response capability from a
technology perspective
86.72 87.00 100.00
87.00
0.0%
Percent of time public safety applications are
available
99.90 99.77 99.99
98.92
-0.9%
Percent of time the PSI network is available 100.00 99.89 99.99
99.12
-0.8%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
County Administration - Page 3
Office of Regional Communications and Technology
Countywide Radio Communications
Goal Statement:
To foster information sharing and communication interoperability by strategically designing, implementing, and maintaining cost effective mission critical public safety radio
systems that best meet the requirements of Broward County's emergency responders.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Percent of radio interoperability achieved
countywide
100.00 100.00 100.00
100.00
0.0%
Percent of radio repairs completed within 2 days 99.91 98.45 95.00
100.00
1.6%
Percent of radio system availablity time 100.00 99.98 99.99
100.00
0.0%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
County Administration - Page 4
E-911 Fund
E-911 Fund
Goal Statement:
Excellence in the Broward County regional E-911 system by creating and maintaining an effective, efficient, reliable, and survivable system, with a reduced total cost of
ownership. Focusing on providing a flexible, robust, and technologically advanced system; on utilizing best practice processes; and on fostering a collaborative environment
among Public Safety Answering Points.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Percent E-911 database accuracy maintained 100.00 100.00 99.99
100.00
0.0%
Percent of 911 call processing availability 99.97 99.98 99.99
99.95
0.0%
Percent of 911 CAMA trunk availability 100.00 96.22 99.99
95.64
-0.6%
Percent of 911 position recording availability 99.97 100.00 99.99
100.00
0.0%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
County Administration - Page 5
Office of Economic and Small Business Development
Economic Development
Goal Statement:
To maximize and positively impact employment and investment by creating a diversified and sustainable economy, promoting growth for entrepreneurs and existing
businesses alike in Broward County and beyond.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Amount of new capital investment made by
targeted industry or targeted area companies
relocating to or expanding in Broward County
N/A 12,077,364.00 20,000,000.00
53,907,923.00
346.4%
* Most economic development projects are multi-
year projects during which capital investment does
not occur uniformly each year.
External customer satisfaction rating 4.60 3.82 4.50
4.90
* The FY17 rating was affected by delays in
development of grant agreements for multiple
clients, which was resolved in FY18.
28.3%
Number of business assistance seminars and 12.00 10.00 20.00
18.00
80.0%
workshops coordinated or conducted
* The increase from the prior year is due to the
launch of the Kauffman New Venture Workshop
Series as well as a new business training initiative in
the Broward Municipal Service District.
Number of clients provided business development
assistance
87.00 87.00 75.00
127.00
* A new business training program in the Broward
Municipal Services District (BMSD) in the fourth
quarter of FY18 generated increased activity in this
measure. Additionally, business contact and
assistance activity has increased since the BMSD
grant application period began earlier this fiscal year.
46.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
County Administration - Page 6
Office of Economic and Small Business Development
Economic Development
Goal Statement:
To maximize and positively impact employment and investment by creating a diversified and sustainable economy, promoting growth for entrepreneurs and existing
businesses alike in Broward County and beyond.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of firms assisted in obtaining financing 4.00 6.00 10.00
8.00
* OESBD completed a 10-module business plan
development course in late August 2017. As a result,
many graduates, after completion of the course,
completed work on their business plan and sought
funding for the launch of their businesses. This
frequently results in an increase in the number of
firms assisted with financing in the period following
the end of the course.
33.3%
Number of firms provided international trade
assistance
45.00 37.00 35.00
49.00
* OESBD participated in a business training program
in partnership with the City of Fort Lauderdale,
creating increased activity among attending
businesses. Additionally, promotion and planning for
Florida International Trade and Cultural Expo (FITCE)
also created more assistance.
32.4%
Number of international trade related workshops,
seminars, and events coordinated or conducted
20.00 19.00 20.00
21.00
10.5%
Number of recruited companies that relocated to
Broward County
8.00 6.00 8.00
6.00
0.0%
Number of target area jobs retained 55.00 12.00 50.00
37.00
* This number was impacted by a single firm that
was provided technical assistance leading to the
successful launch of an exporting component that
resulted in increased revenue to their business.
208.3%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
County Administration - Page 7
Office of Economic and Small Business Development
Economic Development
Goal Statement:
To maximize and positively impact employment and investment by creating a diversified and sustainable economy, promoting growth for entrepreneurs and existing
businesses alike in Broward County and beyond.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of target industry jobs retained N/A 1,967.00 425.00
1,624.00
* The Broward !lliance cites the State Legislature’s
ending of certain incentive programs in the prior
legislative session along with anti-incentive, anti-
growth and tariff and trade war conversations
affected this measure negatively.
-17.4%
Total number of targeted area jobs recruited 30.00 33.00 25.00
10.00
-69.7%
through economic development partnership
efforts
* Due to delays in the launch of Targeted Area
programming (BMSD Grant Program), anticipated job
gains from the program have not yet materialized. It
is expected that this measure will increase in FY19.
The increase in new target area jobs in the previous
year was due in large part to the location of New
River Communications, a telecommunications
company, into the BMSD.
Total number of targeted industry jobs recruited
through economic development partnership
efforts
N/A 570.00 275.00
337.00
* Jobs created by target industry firms do not occur
uniformly throughout a given year but are part of
multi-year job creation schedules, resulting in
fluctuations from year to year.
-40.9%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
County Administration - Page 8
Office of Economic and Small Business Development
Small Business Development
Goal Statement:
To provide access to contract opportunities, grow the local tax base and increase employment through the support, retention and expansion of small and emerging
businesses, while encouraging and promoting entrepreneurship and achieving the mandate set for local and federal funding.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
External customer satisfaction rating 3.98 4.28 4.50 4.9%
4.49
Number of certified firms participating in County
contracting as a prime contractor or subcontractor
410.00 1,447.00 435.00
983.00
* As contracts come to a close the number of
reported small business firms that are participating
will diminish. The total numbers reported can be
directly attributed to the number of contracts that
are being monitored during the year.
-32.1%
Number of community relations and outreach 72.00 87.00 72.00 0.0%
87.00
events conducted and/or participated in
Number of firms connected to external partners
for additional assistance
51.00 54.00 65.00
75.00
* Increase is due to more firms recognizing OESBD as
a trusted resource who can refer them to other
entities for additional assistance beyond OESBD’s
scope of services.
38.9%
Number of participants in small business
development programs
3,334.00 3,617.00 3,200.00
5,971.00
* The increase in the number of participants in Small
Business Development programs is related to
changes made to the Broward County Business
Opportunity Act, which required OESBD to host five
additional workshops to inform local businesses
about the new opportunities resulting from those
changes.
65.1%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
County Administration - Page 9
Office of Economic and Small Business Development
Small Business Development
Goal Statement:
To provide access to contract opportunities, grow the local tax base and increase employment through the support, retention and expansion of small and emerging
businesses, while encouraging and promoting entrepreneurship and achieving the mandate set for local and federal funding.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of small business compliance activities
conducted
1,796.00 2,454.00 2,250.00
3,158.00
* Compliance activities are based on agency or
contractor demand for reviews to include Monthly
Utilization Reviews (MUR), contract language
reviews, solicitation language reviews, quarterly
activity report reviews, and other peer reviews and
technical assistance provided. As processing demand
varies the total amount of activities conducted will
vary every year.
28.7%
Number of small businesses receiving one on one
technical assistance
660.00 579.00 550.00
575.00
-0.7%
Number of small businesses/agencies trained in a
formal setting
292.00 201.00 200.00
488.00
* The increase is due primarily to a larger amount of
firms taking the online local certification webinar.
142.8%
Number of targeted outreach activities conducted 799.00 577.00 560.00
1,368.00
* The increase is primarily due to an increase of ad
hoc event activities including the Broward County
Business Opportunity Act outreach initiative and
newly scheduled events such as the BMSD Simple
Steps to Starting Your Business workshops.
137.1%
Percentage of certification applications processed
within 90 days
100.00 100.00 100.00
100.00
0.0%
Percentage of compliance reviews conducted
within the targeted ten business days
85.57 94.50 85.00
92.75
-1.9%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
County Administration - Page 10
Office of Intergovernmental Affairs and Professional Standards
Human Rights
Goal Statement:
To promote and ensure equal treatment, access and inclusion for all persons within Broward County in a manner that fosters unity, diversity, and tolerance through quality
public service.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of closed Act Only cases, per HRS
employee
16.00 27.00 18.00
14.00
* The decrease in the number of Act only cases
closed is due to staff turnover.
-48.1%
Number of closed Fair Housing investigations, per
HRS employee
30.00 22.00 30.00
19.00
-13.6%
Percent of dual-filed housing cases closed within
federal timeframe of 100 days
8.50 20.67 30.00
35.25
* The higher percentage of dual-filed housing cases
closed within federal timeframe of 100 days can be
attributed to parties being more willing to resolve
matters though the reconciliation process.
70.5%
Total number of dual-filed Fair Housing cases
closed
62.00 48.00 65.00
56.00
* The higher number of Fair Housing cases closed is
due to increased reconciliation efforts.
16.7%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
County Administration - Page 11
Office of Intergovernmental Affairs and Professional Standards
Intergovernmental Affairs
Goal Statement:
To enhance the quality of life for Broward County residents, businesses, and visitors through effective advocacy and coordination of the Board of County Commissioner's
federal, state and local intergovernmental initiatives.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Correspondence disseminated in an effective and
accurate manner
2,096.00 2,138.00 1,800.00
2,229.00
4.3%
Internal customer satisfaction rating 4.70 N/A 4.50
4.50
* Customer satisfaction surveys were not issued by
Intergovernmental Affairs in FY17.
N/A
Legislative communication disseminated in a
timely, effective and accurate manner
32.00 22.00 30.00
37.00
* The higher number of communications is due to a
more proactive approach to advocacy, more
engagement with elected officials and agency
administrators.
68.2%
Number of board appointments and removals
processed
153.00 277.00 275.00
186.00
* The number of Board appointments and removals
processed is lower due to limited activity for
Commissioners to approve appointments.
-32.9%
Number of meetings/updates provided to
communicate the Board's legislative and funding
initiatives to all levels of government
571.00 643.00 550.00
943.00
* The overall higher number of meetings/updates is
due to more opportunities to meet with policy
makers. The County surtax initiative presented many
more opportunities for staff to discuss the Board’s
funding initiatives in public forums.
46.7%
Number of scheduling efforts coordinated and
completed for commissioners and internal
customers
38.00 100.00 40.00
115.00
15.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
County Administration - Page 12
Office of Intergovernmental Affairs and Professional Standards
Professional Standards
Goal Statement:
To provide leadership and professional administration of all aspects of the County's equal opportunity programs and services, ensure compliance with federal laws and
regulations related to Americans with Disabilities Act (ADA), Health Insurance Portability and Accountability Act (HIPAA), internal investigations, and Whistleblower
complaints; to protect the integrity of Broward County Government services by ensuring accountability and compliance in an effort to promote equity and justice, while
limiting County liability.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of ADA compliance area reviews
conducted
350.00 147.00 150.00
1,028.00
599.3%
* There was an increase in ADA values due to
compliance area reviews of the County's three 911
Centers. No data was reported in the third quarter of
FY18 due to staff turnover. Therefore, FY18 only
reflects partial data.
Number of complaints filed and under
investigation per PSS employee
66.50 37.45 50.00
22.45
* No data was reported in the third quarter of FY18
due to staff turnover. Therefore, FY18 only reflects
partial data.
-40.1%
Number of complaints filed and under
investigation, all programs
268.00 159.00 185.00
166.00
4.4%
* No data was reported in the third quarter of FY18
due to staff turnover. Therefore, FY18 only reflects
partial data.
Number of inquiries, referrals, and technical
assistance requests per PSS employee
391.60 351.20 300.00
186.40
* The decrease is due to no data reported in the
third quarter of FY18 due to staff turnover.
Therefore, FY18 only reflects partial data.
Additionally, the decrease is due to the transfer of
response for initial inquiries, referral, and technical
assistance calls to the Call Center.
-46.9%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
County Administration - Page 13
Office of Intergovernmental Affairs and Professional Standards
Professional Standards
Goal Statement:
To provide leadership and professional administration of all aspects of the County's equal opportunity programs and services, ensure compliance with federal laws and
regulations related to Americans with Disabilities Act (ADA), Health Insurance Portability and Accountability Act (HIPAA), internal investigations, and Whistleblower
complaints; to protect the integrity of Broward County Government services by ensuring accountability and compliance in an effort to promote equity and justice, while
limiting County liability.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of inquiries, referrals, and technical
assistance requests, all programs
1,959.00 1,756.00 1,550.00
1,553.00
-11.6%
* No data was reported in the third quarter of FY18
due to staff turnover. Therefore, FY18 only reflects
partial data.
Number of investigations completed, all programs 229.00 122.00 175.00
69.00
* No data was reported in the third quarter of FY18
due to staff turnover. Therefore, FY18 only reflects
partial data.
-43.4%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
County Administration - Page 14
Office of Management and Budget
Office of Management and Budget
Goal Statement:
To develop budget and management recommendations for the County Administrator to support Commission policies and optimize the allocation and utilization of resources.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Budget Office staff as percentage of total
government employment
0.12 0.12 0.12
0.12
0.0%
Budgets per analyst 20.00 20.00 18.00
18.00
-10.0%
Internal consulting customer satisfaction rating 4.88 4.57 4.50
N/A
* No surveys were distributed in FY18.
N/A
Internal customer satisfaction rating 4.50 4.80 4.50
4.79
-0.2%
Net budget dollars (millions) handled per
Management and Budget (OMB) staff
264.00 305.00 299.00
312.00
2.3%
Number of internal consulting projects completed 8.00 3.00 4.00
4.00
* The number of internal consulting projects varies
from year to year based on client demand and OMB
staff availability.
33.3%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
County Administration - Page 15
Office of Public Communications
Call Center
Goal Statement:
To provide a one-stop, multi-lingual County information center that provides residents, businesses and visitors easy access to accurate information on most Broward County
services, programs and activities.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average length per call (seconds) 171.00 196.00 166.00
214.00
9.2%
Average wait time in queue (seconds) 39.86 132.00 50.00
172.00
* The combined impact of longer talk times due to
the type of calls and the customer-relationship
management system launch created the longer than
normal wait time.
30.3%
Customer satisfaction rating 4.60 4.70 4.60
4.50
-4.3%
Number of calls answered per FTE per shift 94.23 83.13 80.00
78.25
-5.9%
Number of calls received 303,018.00 431,991.00 370,000.00
390,522.00
-9.6%
Percent of all calls abandoned in queue 8.90 14.40 10.00
12.10
* Improved performance in FY18 reflects improved
resource management and increased call taker
experience.
-16.0%
Percentage of calls answered < 24 seconds 60.10 42.90 60.00
49.00
14.2%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
County Administration - Page 16
Office of Public Communications
Public Information
Goal Statement:
To provide information to residents, businesses, visitors and employees, to increase awareness of County programs and services and their value to the community.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Cost of Public Information Program per resident 1.00 1.00 1.88
1.84
* Office of Public Communication's budget is higher
in FY18 due to the Call Center expansion and
increased funding for the new customer relationship
management system and a quality assurance tool for
the website.
84.0%
Editorial assignments 937.00 569.00 500.00
517.00
-9.1%
Events/programs promoted 323.00 310.00 325.00
388.00
* The new designs for the internet,
www.Broward.org, and the intranet,
BrowardEmployee.org, present more opportunities
to feature more agency programs and services.
25.2%
Internal customer satisfaction rating 4.50 4.60 4.60
4.60
0.0%
News releases processed 622.00 669.00 635.00
494.00
* News release production is being adversely
impacted by social media and e-newsletters as a
preferred means of distributing news.
-26.2%
Number of Government meetings
televised/webcast
87.00 131.00 90.00
91.00
* Number of Government meetings
televised/webcast in the fourth quarter of FY17 were
higher than normal due to Hurricane Irma, which
resulted in additional webcasts/broadcasts.
-30.5%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
County Administration - Page 17
Office of Public Communications
Public Information
Goal Statement:
To provide information to residents, businesses, visitors and employees, to increase awareness of County programs and services and their value to the community.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of Internet pages viewed
(www.broward.org)
154,890,024.00 136,382,100.00 150,000,000.00
90,128,011.00
* In FY18, Public Information implemented a more
efficiently designed website including a robust search
appliance. This means site visitors have to search
fewer pages to find the information they are looking
for, thus reducing the pages viewed.
-33.9%
Number of unique visitors to the web site per
month
676,933.25 780,600.25 625,000.00
709,087.75
-9.2%
Pages of artwork/web site pages produced and
revised
12,383.00 8,717.00 14,000.00
13,388.00
* Pages of artwork was significantly higher due to
the completion of the website conversion to
SharePoint 2013, and improved tracking of the work
order system by Public Information staff.
53.6%
Public record request responses 3,215.00 4,001.00 3,780.00
4,058.00
1.4%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
County Administration - Page 18
Print Shop
Print Shop
Goal Statement:
To provide high-quality printing and display services to meet the needs of County agencies, as well as local municipalities and other government organizations, in a timely and
cost-effective manner.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average cost per thousand pages copied or 52.76 60.22 65.00 -12.4%
52.76
printed ($)
Average pages printed and duplicated per FTE 2,656,045.00 2,163,688.00 2,500,000.00
2,792,907.00
* The delay in printing Property Appraiser materials
in the fourth quarter of FY17 led to higher than
normal pages printed and duplicated in the first
quarter of FY18, therefore resulting in an increase
for FY18.
29.1%
Customer satisfaction rating 4.95 4.91 4.90 1.6%
4.99
Number of pages printed and duplicated 15,936,271.00 12,982,130.00 15,000,000.00
16,757,444.00
* The delay in printing Property Appraiser materials
in the fourth quarter of FY17 led to higher than
normal pages printed and duplicated in the first
quarter of FY18, therefore resulting in an increase
for FY18.
29.1%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
County Administration - Page 19
Aviation Operating
Administration/Executive
Goal Statement:
To provide the executive and administrative support necessary to the Divisions within the Aviation Department to ensure continued efficiencies, effectiveness, and compliance
with County policies and goals.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Airports Council International Airport Service
Quality Score for overall airport satisfaction (scale
1-5)
3.86 3.83 4.00
3.99
4.2%
Domestic Origin & Destination Market Share in
South Florida (%)
49.00 50.00 55.00
54.00
8.0%
Employee Turnover (%) 9.00 7.74 10.00
10.38
* Turnover increased from the prior year due to the
job market being strong and a low unemployment
rate causing movement for employees within the
aviation industry.
34.1%
Number of destinations served 127.00 143.00 135.00
141.00
-1.4%
Percent of employees satisfied with Human
Resources' services
73.60 81.00 85.00
86.80
7.2%
Percentage of employees rating a completed
course as helpful in their job
99.00 99.00 98.00
99.00
0.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Aviation - Page 1
Aviation Operating
Airport Development
Goal Statement:
To provide planning, design and construction, environmental, and noise services for Broward County's Fort Lauderdale-Hollywood International and North Perry Airports, on
time and within budget, exceeding expectations and with input from the community.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Airports Council International Airport Service
Quality Score for Ease of finding your way through
the Airport (scale 1-5)
4.16 4.15 4.00
4.24
2.2%
Percent of construction projects within 5% change
order allowance (Airport Expansion Program)
100.00 100.00 100.00
100.00
0.0%
Percent of construction projects within 5% change
order allowance (Capital Improvement Program)
100.00 100.00 100.00
100.00
0.0%
Percent of contracts meeting small business goals
(Airport Expansion Program)
63.00 89.00 100.00
79.00
-11.2%
Percent of contracts meeting small business goals
(Capital Improvement Program)
75.00 83.00 100.00
86.00
3.6%
Percent of contracts meeting small business goals
(Planning)
17.00 17.00 100.00
17.00
0.0%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Aviation - Page 2
Aviation Operating
Business and Properties Management
Goal Statement:
To provide opportunities for property development and increase services to meet the demands of the aviation industry and the traveling public and to maximize revenues at
Broward County's Fort Lauderdale/Hollywood International and North Perry Airports.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Airports Council International Airport Service
Quality Score for Food and Beverage Concessions
3.42 3.38 3.40
3.54
4.7%
Airports Council International Airport Service
Quality Score for Retail Shopping Concessions
3.34 3.34 3.30
3.47
3.9%
Concession Sales per enplaned passenger 9.88 9.97 9.63
10.33
3.6%
Food and beverage revenue per enplaned
passenger
1.07 1.09 1.11
1.12
2.8%
News and gifts revenue per enplaned passenger 0.50 0.47 0.45
0.46
-2.1%
Total rental car revenue per enplaned passenger 4.39 3.96 3.89
3.56
-10.1%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Aviation - Page 3
Aviation Operating
Finance
Goal Statement:
To provide the accounting, budgeting, operational and capital fiscal planning functions for the Aviation Department to ensure statutory compliance and to provide financial,
statistical and performance information for decision making.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Cost per enplaned passenger 3.92 4.86 7.52
7.72
* The variance is due primarily to the FY18 per-use
and fixed rent rate increase due to the costs of new
facilities (Terminals 1 and 4).
58.8%
Non-Airline Operating Revenue as a % of Total
Operating Revenue
74.00 69.00 57.00
57.00
* The decrease is due primarily to an increase in
airline revenue as a result of an increase in airline
rates in FY18.
-17.4%
Percent of accounts receivable over 90 days past
due
5.43 7.78 5.00
4.40
* The decrease from prior year is due to outstanding
contract issues for TSA from FY17, overpayments and
security deposits.
-43.4%
Total number of airline passengers at FLL 28,693,807.00 31,666,034.00 35,000,000.00
35,284,926.00
11.4%
Total operating expenses per enplaned passenger
($)
9.83 10.19 11.05
9.88
-3.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Aviation - Page 4
Aviation Operating
Information Systems
Goal Statement:
To provide timely, accurate information and rapid and reliable service response for Information Technology (IT) solutions that support and meet the business and customer
service objectives of the County and the Aviation Department.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Airports Council International Airport Service 3.74 3.68 4.00 -0.3%
Quality Score for Internet Access for WiFi (scale 1-
5)
3.67
Number of unique passenger connections to WiFi 5,474,629.00 5,507,280.00 6,000,000.00
6,706,513.00
* The Airport has seen a large increase in passenger
traffic, coupled with an expanded WiFi bandwidth
which resulted in higher connections throughout the
terminals.
21.8%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Aviation - Page 5
Aviation Operating
Maintenance
Goal Statement:
To maintain airport facilities and equipment and ensure a clean and safe airport environment for the traveling public.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Airports Council International Airport Service 3.90 3.88 4.00 3.9%
4.03
Quality Score for Facility Cleanliness (scale 1-5)
Airports Council International Airport Service
Quality Score for Restrooms' Cleanliness (scale 1-5)
3.73 3.66 4.00
3.94
7.7%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Aviation - Page 6
Aviation Operating
North Perry Airport (HWO)
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of Broward County by
ensuring efficient and effective operations.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of Operations at North Perry Airport 187,690.00 210,243.00 190,000.00
272,858.00
* North Perry Airport experienced an increase in
operations due to increased flight activity from flight
schools and fixed based operators.
29.8%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Aviation - Page 7
Aviation Operating
Operations
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of Broward County by
ensuring efficient and effective operations in Airside, Landside, Terminal, Security, including law enforcement and fire rescue services.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
FAA Part 139 Discrepancies (annual inspections) 2.00 3.00 0.00
0.00
* No discrepancies were found during the annual
FAA inspection conducted on April 24-26, 2018.
-100.0%
Number of volunteers 125.00 130.00 130.00
120.00
-7.7%
Percent of passengers waiting 10 minutes or less
for a Rental Car Center shuttle
91.00 73.00 95.00
79.00
8.2%
Percent of passengers waiting 10 minutes or less
for a taxi
99.00 94.00 98.00
98.00
4.3%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Aviation - Page 8
Aviation Operating
Parking, Rental Car Center and Ground Transportation
Goal Statement:
To provide different parking options for the traveling public and to maximize parking revenues at Broward County's Fort Lauderdale/Hollywood International Airport.
% Change
FY 2016 FY 2017 FY 2018 FY 2018
Actual Actual Annual Actual
Actual FY2017 to FY2018
Performance Measure
Projection
Parking operating expense per number of parking 4.25 4.23 5.00 -11.3%
transactions
3.75
Parking revenue per enplaned passenger 3.40 3.06 2.71 -3.9%
2.94
Parking Operating Margin 72.00
81.00
79.0080.00 2.5%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Aviation - Page 9
Broward Cultural Council
Administration
Goal Statement:
To cultivate community culture, arts, recreation, and life-long learning; and to establish goals relating to providing diverse artistic, cultural, educational and historical
amenities and programs that contribute to a vibrant, multi-cultural and economically-viable community.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Cost of technical assistance per patron served (in
dollars)
8.20 5.89 8.70
3.76
* The decrease in cost per patron is due to an
increase in the number of patrols served primarily
due to the ChalkLit Festival in the second quarter of
FY18.
-36.2%
External customer satisfaction rating 4.60 4.48 4.80
4.61
2.9%
Number of active public art projects 82.00 88.00 80.00
96.00
9.1%
Number of new or renewed collaborative business
partnerships established
33.00 15.00 15.00
35.00
* The increase is primarily due to the ChalkLit
Festival's success of securing new business
partnerships.
133.3%
Number of program participants 74,221.00 6,796.00 7,500.00
10,626.00
* The increase is primarily due to the ChalkLit
Festival's success in attracting new program
participants.
56.4%
Number of programs/events that demonstrate
cultural, educational or historical diversity
51.00 148.00 70.00
168.00
13.5%
Number of public art projects completed N/A N/A 11.00
27.00
* This is a new measure for FY18.
N/A
Total grant funding provided 3,356,130.00 3,505,330.00 3,505,330.00
3,805,330.00
8.6%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Libraries, Parks, and Cultural - Page 1
Libraries,parks and cultural
Libraries
Financial and Administrative Services
Goal Statement:
To coordinate the various financial and administrative support activities of the Division to ensure continued efficiency, productivity, and compliance with County policies and
goals.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average number of days to process payment for
goods and services received
43.00 54.00 45.00
41.00
* Improved familiarity with the financial and
purchasing system, PeopleSoft, enabled staff to more
efficiently process invoices in FY18.
-24.1%
Internal customer satisfaction rating N/A 3.87 4.00
3.81
-1.6%
Number of personnel transactions (BC-102s)
processed
443.00 329.00 400.00
298.00
-9.4%
Number of purchasing card and purchase orders
processed
3,306.00 2,534.00 3,300.00
2,698.00
6.5%
Percent of new "all other public library" materials
available within 10 business days of receipt
87.00 81.00 85.00
80.00
-1.2%
Percent of new "Hot" materials available within 5
business days of receipt
93.00 83.00 90.00
91.00
9.6%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Libraries, Parks, and Cultural - Page 2
Libraries
Public Services
Goal Statement:
To provide direct public library service to meet the informational, educational, and recreational needs of the residents and visitors to Broward County.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Cumulative library materials circulated per
circulation FTE
21,734.00 20,911.00 21,500.00
20,529.00
-1.8%
Cumulative reference questions per professional
MLS FTE
8,470.00 7,763.00 9,500.00
7,333.00
-5.5%
External customer satisfaction rating 4.11 N/A 4.30
4.32
* Due to delays associated with Hurricane Irma, an
external customer survey was not completed in FY17.
N/A
Libraries program attendance 511,929.00 535,707.00 500,000.00
515,098.00
-3.8%
Library materials circulated 8,758,424.00 8,239,143.00 8,600,000.00
8,232,402.00
-0.1%
Number of customers served 7,663,879.00 7,616,931.00 7,800,000.00
7,169,880.00
-5.9%
Number of customers with cards 1,065,894.00 1,129,809.00 1,000,000.00
978,200.00
-13.4%
Number of digital downloads accessed by patrons
(eBooks and audiobooks)
1,664,950.00 1,801,845.00 1,700,000.00
2,159,629.00
* The increase is a result of the new and expanded
online service offerings in FY18, including a music
streaming service and an audiobook app.
19.9%
Number of Libraries Internet page views 49,936,439.00 51,723,895.00 50,000,000.00
50,670,263.00
-2.0%
Number of patrons using computers 2,373,302.00 2,199,512.00 2,300,000.00
1,956,289.00
-11.1%
Number of volunteer hours 111,324.00 99,705.00 110,000.00
97,989.00
-1.7%
Number of volunteers 13,589.00 11,918.00 12,000.00
11,900.00
-0.2%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Libraries, Parks, and Cultural - Page 3
Parks and Recreation
Administration
Goal Statement:
To provide clean, safe, enjoyable facilities and programs to County residents and visitors through administrative support to park and recreation field operations.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of volunteer hours as percentage of total
staff hours
3.20 3.40 5.50
3.01
-11.4%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Libraries, Parks, and Cultural - Page 4
Parks and Recreation
Extension Education
Goal Statement:
To provide educational programs and access to current research data to Broward County residents, businesses and 4-H members in the areas of horticulture, leadership,
family nutrition, and youth programs to improve the quality of home and community environment.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Customer satisfaction rating (4-H) 4.85 4.79 4.88
4.70
-1.9%
Customer satisfaction rating (commercial
horticultural)
N/A 4.83 4.70
4.79
-0.8%
Customer satisfaction rating (urban horticultural) N/A 4.85 4.77
4.90
1.0%
Master Gardener volunteer hours (FTE equivalent) 22.39 28.96 13.00
17.31
* The decrease is due to an Extension Agent position
vacancy.
-40.2%
Number of 4-H educational outreach events 277.00 234.00 250.00
542.00
* The program experienced growth in FY18 due to
more experienced staff that were able to conduct
additional outreach events, new partnerships with
volunteer organizations, and additional participating
clubs.
131.6%
Number of 4-H volunteer hours (FTE equivalent) 3.56 3.45 3.65
3.13
-9.3%
Number of commercial horticulture programs 130.00 135.00 135.00
139.00
3.0%
Number of Master Naturalist projects completed
within the division
9.00 8.00 15.00
14.00
* The increase is primarily due to increased
promotion of programs for Master Naturalists.
75.0%
Number of participants in Tree Trimmer Program 770.00 855.00 723.00
973.00
13.8%
Number of urban horticulture programs 695.00 323.00 160.00
141.00
* The decrease in the number of programs is due to
a staff vacancy.
-56.3%
Original urban horticulture and natural resource
extension publications produced
13.00 10.00 13.00
0.00
* This measure could not be reported in FY18.
-100.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Libraries, Parks, and Cultural - Page 5
Parks and Recreation
Extension Education
Goal Statement:
To provide educational programs and access to current research data to Broward County residents, businesses and 4-H members in the areas of horticulture, leadership,
family nutrition, and youth programs to improve the quality of home and community environment.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Total commercial horticulture clients served 16,226.00 16,830.00 16,970.00
17,161.00
2.0%
Total number of 4-H clients served 5,063.00 5,736.00 6,000.00
15,213.00
* The increase can be attributed to additional public
transportation services provided by a state program,
increased participation in the Broward 4-H
Community Fair as it gained recognition among the
community, and increased field trips for local schools
as part of the Connecting Youth to Nature grant.
165.2%
Total urban horticulture clients served 84,567.00 79,794.00 98,500.00
28,470.00
* The decrease is due to an Extension Agent position
vacancy.
-64.3%
Trained and certified active Master Gardeners per
Extension Agent
234.00 197.00 225.00
193.00
-2.0%
Trained and certified active Master Naturalists per
Extension Agent
161.25 162.00 185.00
188.00
* The increase is primarily due to increased
promotion of programs for Master Naturalists.
16.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Libraries, Parks, and Cultural - Page 6
Parks and Recreation
Regional Parks
Goal Statement:
To provide facilities, programs, and services that meet the needs and interests of residents and visitors of all ages and abilities.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Cost per acre of natural area maintained ($) 1,590.11 1,247.63 1,950.00
1,570.16
* The increase in the cost per acre of natural area
maintained is due to staff returning to normal
maintenance activities, compared with FY17 when
staff focused on hurricane clean-up efforts.
Additionally, in FY18 Parks began using GIS
(Geographic Information Systems) and other
technologies to more accurately estimate the acres
treated.
25.9%
Customer satisfaction rating 4.76 4.54 4.80
4.68
3.2%
Maintenance cost per acre ($) 3,464.11 3,729.00 1,500.00
3,231.67
-13.3%
Park attendance 11,013,372.00 11,036,622.00 11,200,000.00
12,078,365.00
9.4%
Percent of operational budget supported by user
fees
42.12 38.24 37.60
37.69
-1.4%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Libraries, Parks, and Cultural - Page 7
Parks Municipal Service District
Broward Municipal Services District Parks
Goal Statement:
To provide recreational facilities, programs, and services that meet the needs and interests of residents and visitors in unincorporated neighborhood communities.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
After School Program participants 17,962.00 19,758.00 23,000.00
31,133.00
* The increase can be attributed to staff initiatives
that attracted new participants and increased teen
participation.
57.6%
Cost per acre managed 40,679.55 42,103.68 36,000.00
42,723.48
1.5%
External customer satisfaction rating 4.71 4.69 4.50
4.57
-2.6%
Number of recreation events 202.00 221.00 170.00
232.00
5.0%
Park attendance 329,672.00 318,416.00 331,000.00
315,630.00
-0.9%
Summer Recreation Program participants 22,343.00 20,696.00 23,730.00
21,564.00
4.2%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Libraries, Parks, and Cultural - Page 8
Parks and Recreation Target Range
Parks and Recreation Target Range
Goal Statement:
To operate a safe, supervised, and non-threatening target range that encompasses all aspects of the shooting sports for recreational shooters, law enforcement and military.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Cost per user (in dollars) 24.49 28.13 20.00
24.42
-13.2%
Customer satisfaction rating 4.01 4.34 4.50
4.79
10.4%
Gross revenue collected 1,309,783.00 1,344,736.00 1,247,820.00
1,296,863.00
-3.6%
Number of users 52,980.00 51,635.00 62,500.00
50,080.00
-3.0%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Libraries, Parks, and Cultural - Page 9
Parks and Recreation/Marine Law Enforcement
Parks and Recreation/Marine Law Enforcement
Goal Statement:
To provide boating safety and education for residents and visitors to allow for quality water craft experiences.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of boating accidents reported 6.00 11.00 6.00
6.00
* Fewer boating accidents were reported by the law
enforcement agencies in FY18, which may be
attributed to better patrols.
-45.5%
Number of public contacts per actual patrol hour 0.60 0.88 0.75
0.78
-11.4%
Percent of funded patrol hours used 77.00 71.00 75.00
63.00
-11.3%
Percent of requests processed by EMLEG staff
within ten days of receipt
100.00 71.00 90.00
87.50
* The increase from the prior year is due to staff
leave in the fourth quarter of FY17. Additionally, the
increase can be attributed to staff spending more
hours in the office in FY18.
23.2%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Libraries, Parks, and Cultural - Page 10
Everglades Holiday Park
Everglades Holiday Park
Goal Statement:
To provide facilities, programs, and services that educate residents and visitors of all ages and abilities on the history of the Everglades, flora and fauna while offering airboat
rides, boat ramps, fishing, wildlife viewing, food concessions, boat rentals, alligator shows, and a campground.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Airboat Tours - Gross Revenue 6,089,398.58 5,903,556.86 6,000,000.00
6,329,495.23
7.2%
Park attendance 1,064,174.00 1,005,816.00 1,000,000.00
939,480.00
-6.6%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Libraries, Parks, and Cultural - Page 11
Environmental Planning and Community Resilience
Beach and Marine Resources
Goal Statement:
To protect, restore, and enhance the biological productivity, abundance, and diversity of beach, coastal, and marine resources for the residents of and visitors to Broward
County through coordinated efforts involving monitoring, management, regulation and outreach.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of coral reef monitoring events 145.00 105.00 41.00
120.00
14.3%
Number of miles of beach renourished 3.90 1.00 0.00
1.60
* The increase as compared to last fiscal year is due
to a project managed by the City of Hollywood
constructed during FY18 Q2, which renourished 1.6
miles of shoreline.
60.0%
Percent of hatched sea turtle nests experiencing
disorientation events
7.00 6.50 15.00
6.20
-4.6%
Percent of mooring buoys in a safe and operable
condition
93.00 93.25 90.00
94.75
1.6%
Percent of publicly accessible County beaches that
are of adequate dimensions to provide storm
protection, recreational opportunities, and sea
turtle nesting habitat
93.00 97.00 95.00
95.00
-2.1%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 1
Environmental Protection and Growth Management
Environmental Planning and Community Resilience
Energy and Sustainability
Goal Statement:
To advance planning initiatives and projects that preserve economic vitality, environmental resources, and community well-being under current and future conditions through
support for energy conservation efforts, sustainable practices, and outreach.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of local and regional governments 52.00 57.00 52.00 8.8%
participating in sustainability, energy
conservation, and climate initiatives implemented
by the Energy and Sustainability program
62.00
Number of presentations given to increase
awareness of energy, climate, and sustainability
issues and gain community participation in
sustainability initiatives
90.00 90.00 60.00
92.00
2.2%
Percentage of Broward County Climate Change
Action Plan priority actions completed
61.00 79.00 80.00
91.00
* To date, annual action has advanced to 91% of the
priority actions and 100% of the high priority actions
have been completed. An increase is positive, as this
is a measure of cumulative advancement in
implementing the 5 year action plan.
15.2%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 2
Environmental Planning and Community Resilience
Environmental Monitoring
Goal Statement:
To provide high quality analytical data to Broward County agencies for assessment and protection of the environment as part of policy, planning, management, and regulatory
efforts.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average turnaround time in days from sample
receipt to final report
13.70 16.78 21.00
12.37
-26.3%
* The decreased turnaround time is due to the
hiring of additional staff and new instrumentation
being used which made processing samples more
efficient in FY18.
Number of analyses performed by Environmental
Monitoring laboratory
8,199.00 5,430.00 8,400.00
9,537.00
* The increase in the number of analyses performed
relative to the prior year is due to the additional
analyses performed under the Florida Department of
Environmental Protection (FDEP) Coral Reef
Monitoring Project and compliance analyses
triggered by rainfall events, in support of Water and
Wastewater Services and Waste Management
Services.
75.6%
Number of sites sampled 970.00 936.00 1,095.00
2,698.00
* The increase in sample sites relative to the prior
year is due to the additional sampling performed as
part of the FDEP Coral Reef Monitoring Project and
several rain events which triggered additional
sampling support for Water and Wastewater Services
and Waste Management Services.
188.2%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 3
Environmental Planning and Community Resilience
Water Resources Policy and Planning
Goal Statement:
To optimize and protect the beneficial uses of water resources for the people and ecosystems within Broward County and to provide overall coordination of countywide water
management efforts through governmental collaborations, planning, technical assessments, and conservation initiatives.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Attendance at Water Matters Day 3,694.00 4,320.00 3,500.00
3,872.00
-10.4%
Cumulative number of sites certified under
NatureScape Broward Initiative
4,055.00 4,253.00 4,415.00
4,485.00
5.5%
Number of NatureScape Irrigation Service
Inspections
328.00 331.00 250.00
341.00
3.0%
Number of people trained and served per year
through educational programs and events
20,069.00 19,809.00 15,000.00
17,613.00
-11.1%
Number of visitors to program websites 91,073.00 101,542.00 70,000.00
104,754.00
3.2%
Number of Water Resources workshops held and
presentations made
434.00 382.00 400.00
412.00
7.9%
Percentage of municipalities/water control
districts participating in coordinated water
resource management efforts
84.00 84.00 95.00
92.00
9.5%
Percentage of water demand reduction for large
irrigation users implementing NatureScape
Irrigation Service recommendations
27.00 27.00 20.00
20.10
* The increased use of smart irrigation controllers on
municipal properties helped to reduce total water
consumption and generated fewer additional water
saving opportunities through efficiencies.
Additionally, average site savings in the previous year
were slightly higher than usual due to a large
number of high acreage school sites evaluated last
year, which generated a greater water savings than
typically achieved on smaller municipal sites.
-25.6%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 4
Animal Care and Adoption
Animal Care and Adoption
Goal Statement:
To promote responsible pet ownership and community safety, reunite the lost, rescue the neglected, increase adoptions and reduce pet overpopulation through innovative
programs and services.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average response time per call (minutes) 36.75 37.37 45.00
48.77
* The increase in response time from the prior year
is due to vacancies for the Animal Care Specialist
(Field) position.
30.5%
Compliance percentage after warning 42.88 37.93 50.00
23.98
* This measure is driven primarily by residents'
ability or inability to pay the fines associated with
the citations that have been issued. A majority of
violators cannot afford to pay these citations, even
though the agency does offer an installation plan.
-36.8%
External customer satisfaction rating 4.92 4.53 4.95
4.62
2.0%
Live release rate % 75.91 79.11 90.00
75.24
-4.9%
Number of animals adopted 6,108.00 6,074.00 6,100.00
5,657.00
-6.9%
Number of animals released to rescue groups 1,329.00 1,707.00 1,150.00
1,262.00
* Increased visibility and availability of “highly
adoptable pets” has increased the number of
adoptions and impacted this number so fewer
animals were released to rescue groups.
-26.1%
Number of animals returned to their owners via
the Free Ride Home Program
673.00 531.00 600.00
483.00
-9.0%
Number of animals sheltered (intake) 13,395.00 14,509.00 12,000.00
13,469.00
-7.2%
Number of animals sterilized 5,522.00 5,239.00 5,500.00
4,940.00
-5.7%
Number of educational outreach programs 184.00 199.00 180.00
186.00
-6.5%
Number of foster hours 123,177.00 170,782.00 140,000.00
181,857.00
6.5%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 5
Animal Care and Adoption
Animal Care and Adoption
Goal Statement:
To promote responsible pet ownership and community safety, reunite the lost, rescue the neglected, increase adoptions and reduce pet overpopulation through innovative
programs and services.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of pets returned to their owners at the
shelter
1,197.00 1,032.00 1,200.00
998.00
-3.3%
Number of rabies registration licenses sold 132,598.00 129,480.00 133,500.00
123,108.00
-4.9%
Number of visitors to the shelter 43,426.00 64,099.00 47,800.00
56,454.00
-11.9%
Number of volunteer hours 7,827.00 5,784.00 9,000.00
9,266.00
* The increase from the prior year is due to the
Volunteer Coordinator position being filled in FY18.
60.2%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 6
Emergency Management
Emergency Management
Goal Statement:
To safeguard lives and property of Broward County residents and visitors by providing effective emergency management through prevention, protection, mitigation, response
and recovery capabilities.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Customer satisfaction rating 4.80 4.80 4.80 -2.6%
4.67
Number of Broward Emergency Response Team
Standard Operating Procedures reviewed and
approved by Emergency Management staff
36.00 25.00 37.00
43.00
* As a result of the Hurricane Irma After Action
Report/Improvement Plan, Emergency Management
staff were required to review their assigned standard
operating procedures to identify areas for
improvement.
72.0%
Number of Continuity of Operations plans that are
reviewed by Emergency Management staff
30.00 22.00 30.00
12.00
-45.5%
* Two Emergency Management (EM) Continuity
planners were reallocated in FY18. One was assigned
to the Hurricane Irma After Action
Report/Improvement Plan, which resulted in fewer
COOP plans reviewed.
Number of countywide mitigation program
proposals maintained, reviewed and updated by
Emergency Management staff
304.00 318.00 300.00
378.00
* There was an increase in project submittals in FY18
due to the new funding cycle for the Hazard
Mitigation Grant Program.
18.9%
Number of exercises conducted or participated in
to evaluate plans and procedures
7.00 14.00 20.00
18.00
* There has been an increased effort in Emergency
Management to attend more planning, training and
exercise activities to enhance an all-hazards state of
readiness which resulted in the increase as compared
to the prior year.
28.6%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 7
Emergency Management
Emergency Management
Goal Statement:
To safeguard lives and property of Broward County residents and visitors by providing effective emergency management through prevention, protection, mitigation, response
and recovery capabilities.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of facilities that store extremely
hazardous materials inspected and reported to the
State by Emergency Management staff
128.00 127.00 127.00
116.00
-8.7%
Number of health care facility emergency
management plans reviewed and approved by
Emergency Management staff
301.00 307.00 300.00
455.00
* Post Hurricane Irma, the State of Florida mandated
changes with Chapter 429 assisted living/healthcare
facilities plans and procedures, one of which
included an evaluation of the Environmental
Emergency Control Plan (EECP) in addition to the
Comprehensive Emergency Response Plan (CEMP)
which resulted in the increase as compared to last
fiscal year. Effective January 1, 2019, both EECP and
CEMP are to be submitted together as one package,
therefore, the numbers will return to target levels.
48.2%
Percentage of Broward Emergency Response
Team staff that are credentialed
76.00 54.00 75.00
70.00
* The increase from the prior year is due to an
additional shift added in FY18 to improve lock down
procedures.
29.6%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 8
Planning and Development Management
Development and Environmental Review
Goal Statement:
To review and regulate impacts of development to promote sustainable urban growth for residents and businesses.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average customer wait time (minutes) 23.96 46.39 17.50
94.36
* The increase in the average wait time for
customers is due to the high number of applications
submitted and the type of construction plans
reviewed. There was also an increase in new
construction projects with high rise and mid-rise
development units which required longer review
times due to the density and intensity of the projects.
103.4%
External customer satisfaction rating 4.52 4.63 4.75
4.70
1.5%
Impact/concurrency fees collected ($ millions) 25.39 24.03 20.00
31.10
* Broward County is experiencing increased growth
with redevelopment projects for new mixed use
development including mid-rise and high-rise units,
which has resulted in an increase in the amount of
impact fees collected as compared to the last fiscal
year.
29.4%
Number of agenda items presented to the County
Commission
159.00 103.00 125.00
99.00
-3.9%
Number of construction reviews processed 5,262.00 5,859.00 4,500.00
5,572.00
-4.9%
Number of walk-in customers served 17,957.00 15,645.00 18,500.00
17,917.00
14.5%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 9
Planning and Development Management
Geographic Information Systems (GIS)
Goal Statement:
To provide enterprise-wide GIS services that support innovation and efficiency throughout Broward County.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of data and analysis special projects N/A 25.00 20.00 -12.0%
22.00
completed
Number of digital web-mapping applications N/A 393.00 300.00
901.00
* Due to the increased interest from County
agencies, GIS has produced more applications and
dashboards in FY18 compared to the prior year.
129.3%
Number of visits to interactive GIS web
applications/maps
N/A 608,733.00 150,000.00
1,436,752.00
136.0%
* Due to hurricane activity as well as the housing
market, GIS experienced a significant spike of views
of the Flood Hazard Areas which resulted in an
increase to the number of visits as compared to last
year.
Percentage of County agencies utilizing GIS
technology
30.00 51.75 70.00
67.50
* Due to the promotion of situational dashboards
and combining large data into an easily consumable
format, interest has grown exponentially among
County agencies which has resulted in the increase
as compared to the prior year.
30.4%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 10
Planning and Development Management
Planning
Goal Statement:
To provide planning services that promote a sustainable built environment for Broward County residents.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of amendments adopted to maintain
Comprehensive Plan in compliance with state
statute
N/A 1.00 15.00
0.00
-100.0%
* Amendments are generated by the County and by
private applicants, as needed. This number varies
each year and may fluctuate between 0 to
potentially 20.
Number of demographic or economic data
requests processed
143.00 195.00 125.00
162.00
* The number of demographic and data requests
fluctuates quarterly and annually. The requests are
not necessarily tied to any specific annual processes.
The section receives requests from internal agencies,
as well as from different Commissioners. More
complex tasks involve several steps and may take
longer to complete.
-16.9%
Number of planning-related special projects and
assignments
N/A 8.00 20.00
27.00
* Planning-related special projects and assignments
are dependent upon internal request through the
Division Director. Fewer requests were received this
year. However, staff dedicated significant resources
to preparing the BrowardNEXT2.0 amendments for
adoption, which included participation in outreach
efforts.
237.5%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 11
Planning and Development Management
Planning
Goal Statement:
To provide planning services that promote a sustainable built environment for Broward County residents.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of public outreach meetings and
workshops
N/A 35.00 20.00
28.00
* Planning regularly holds several advisory
committee and board meetings each quarter. In
FY18, some meetings were cancelled due to lack of
quorum, resulting in a decrease from the prior year.
-20.0%
Number of technical reviews of documents and
studies completed for local, state, and regional
agencies
N/A 12.00 20.00
5.00
-58.3%
* This measure depends on requests from outside
agencies and can vary from year to year.
Percent of Land Use Plan amendments reviewed
for Broward County Planning Council within 30
days
N/A 60.75 100.00
88.67
* Improvements in interagency coordination that
streamlined the amendment review process and the
increased familiarity of applicants with Affordable
Housing Policy requirements resulted in the
increased efficiency as compared to FY17.
46.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 12
Zoning and Code Enforcement / Municipal Service District
Zoning and Code Enforcement
Goal Statement:
To promote safety and compliance through zoning regulations for a better community for Broward Municipal Services District residents.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Cases brought into compliance before vendor
abatement
N/A 445.00 500.00
183.00
* The reduction in the number of cases complied in
FY18 is a direct correlation to the overall reduction in
the number of land clearance inspections performed.
-58.9%
Number of cases initiated by compliance staff N/A 1,516.00 1,500.00
1,629.00
7.5%
Number of community standards inspections 2,509.00 2,920.00 2,700.00
3,294.00
12.8%
Number of customers served at zoning counter 803.00 1,070.00 800.00
1,089.00
1.8%
Number of days from complaint to first inspection N/A 1.25 1.50
1.00
* The small reduction of time to first inspection in
FY18 is due to the increased use of smartphone
usage to send complaints in the field to inspectors.
-20.0%
Number of land clearance inspections 1,057.00 919.00 1,050.00
395.00
* The decrease is due to the extended absence of
one code inspector, temporary reassignment of one
code inspector as rental housing inspector, and
implementation and use of administrative citations
for violations related to unmaintained properties.
-57.0%
Number of lots cleared by vendors 50.00 30.00 50.00
33.00
10.0%
Number of non-residential certificates of use
issued
N/A 55.00 50.00
35.00
* This measure decreased as compared to last fiscal
year because in 2018 several applications failed
inspection and were not issued. These inspections
have yet to be resolved and, therefore, the
certificates have not been issued.
-36.4%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 13
Zoning and Code Enforcement / Municipal Service District
Zoning and Code Enforcement
Goal Statement:
To promote safety and compliance through zoning regulations for a better community for Broward Municipal Services District residents.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of residential certificates of use issued N/A 771.00 824.00
899.00
* The number of rental certificates of use issued
increased in FY18 due to temporary reassignment of
one code inspector to perform rental inspections and
violations for 11 months resulting in more timely
inspections and violation follow-up.
16.6%
Number of zoning permits reviewed 523.00 489.00 400.00
516.00
5.5%
Percent of cases brought into compliance N/A 78.25 90.00
76.06
-2.8%
Percentage of permit applications reviewed within
seven days of intake
91.87 94.15 96.00
96.28
2.3%
Total cases opened N/A 1,799.00 1,760.00
2,007.00
11.6%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 14
Housing Finance and Community Development
Housing Administration
Goal Statement:
To provide all residents of Broward County with opportunities to access safe, decent, affordable housing and public services which are the cornerstones of healthy, successful
and sustainable communities.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of individuals that have received housing
counseling assistance
300.00 233.00 100.00
304.00
30.5%
* The increase as compared to last fiscal year is due
to individuals who received State Housing Initiative
Partnership (SHIP) grant counseling being captured
this fiscal year.
Number of mortgage credit certificates provided
to first time home buyers
N/A 107.00 180.00
72.00
* This value fluctuates from year to year. Staff
continues to educate lenders on the benefits of this
program.
-32.7%
Number of residents provided a grant-funded
public service
N/A N/A 800.00
125.00
N/A
* Contracts were issued late, therefore, FY18 only
reflects partial data.
Number of residents receiving emergency
shelter/essential services
N/A N/A 1,500.00
N/A
* This measure was new for FY18. No contracts were
executed in FY18, therefore, no data was reported.
N/A
Number of residents that have been provided
purchase assistance for new home ownership
122.00 37.00 44.00
67.00
* The increase as compared to last fiscal year is due
to subrecipients being captured in FY18.
81.1%
The number of new affordable multi-family units
constructed
388.00 0.00 100.00
318.00
* The increase in affordable housing units
constructions is the result of the Emerald Palms
project being completed.
N/A
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 15
Housing Finance and Community Development
Housing Administration
Goal Statement:
To provide all residents of Broward County with opportunities to access safe, decent, affordable housing and public services which are the cornerstones of healthy, successful
and sustainable communities.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
The number of residents receiving assistance to
rehabilitate their residences during the year
90.00 64.00 48.00
51.00
* The decrease from the prior year is due to a
reduction in funds allocated for home rehabilitations
in FY18, which directly impacted the number of
residents that participate in this program.
-20.3%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 16
Environmental Engineering and Permitting
Air Quality
Goal Statement:
To protect air, water, soil and other natural resources for the residents of and visitors to Broward County by sustaining and enhancing the overall air quality in Broward
County.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of air quality outreach and education
events attended by staff
N/A N/A 100.00
82.00
* This is a new measure for FY18.
N/A
Percent of asbestos sites inspected N/A N/A 50.00
44.93
* This is a new measure for FY18.
N/A
Percent of days when the outdoor air quality is
good
86.60 77.10 85.00
78.08
1.3%
Percent of inspected facilities that are in
compliance
N/A N/A 93.00
100.00
* This is a new measure for FY18.
N/A
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 17
Environmental Engineering and Permitting
Environmental Assessment and Remediation
Goal Statement:
To restore the groundwater, soil, and surface waters of Broward County and protect the health, safety, and welfare of its citizens and visitors by assessing and cleaning up
environmental contamination and by ensuring that contaminated sites are used or redeveloped in a safe and beneficial manner.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of contaminated sites not yet granted N/A 766.00 760.00 -4.6%
731.00
regulatory closure
Number of contaminated sites remediated N/A 49.00 40.00
57.00
* The number of sites remediated per year is
following an increasing trend due to the Florida
Department of Environmental Protection (FDEP)
providing funding for the assessment and closure of
low-scored priority sites. The FDEP did not provide
such funding prior to FY17.
16.3%
Number of contaminated sites remediated closed
to date
N/A 1,721.00 1,730.00
1,756.00
2.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 18
Environmental Engineering and Permitting
Waste Regulation
Goal Statement:
To protect the quality of air, water, soil, and other natural resources of Broward County, as well as the health, safety, and welfare of its citizens by regulating solid waste
activities and transportation activities of discarded hazardous materials, sludge and biomedical waste through licensing, inspections, and enforcement actions.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Inspections performed per FTE 83.00 56.00 100.00 14.3%
64.00
Number of licenses and permits issued or renewed 231.00 228.00 200.00
160.00
* The decrease in number of licenses and permits
issued as compared to last year is attributed to
normal fluctuation in the program due to less
applications received for modifications to existing
license due to changes in facility operations.
-29.8%
Number of regulatory inspections performed 248.00 127.00 300.00
193.00
* The increase this year as compared to last year is
due to the additional inspections performed for
Hurricane Irma Disaster Debris Management Sites for
2018.
52.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 19
Environmental Engineering and Permitting
Water and Environmental Licensing
Goal Statement:
To preserve, protect and enhance water resources and natural resources in Broward County through effective implementation of regulatory programs designed to reduce
stormwater/non-point source pollution, encourage effective uses of our water resources, protect property from flooding, provide effective conveyance and treatment of
domestic wastewater, preserve and protect freshwater and coastal wetlands, and maintain the County urban forest.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Internal customer satisfaction rating 5.00 N/A 4.50 N/A
N/A
* No survey data was collected in FY18.
Number of aquatic/wetland licenses/permits
issued
1,434.00 1,286.00 1,250.00
1,532.00
* There was an increase in the number of
applications received in FY18 as compared to the
prior fiscal year.
19.1%
Number of aquatic/wetland regulatory inspections
performed
442.00 615.00 500.00
517.00
-15.9%
* Due to the transfer of the Marine Facility
Operating License Program along with the staff to
the Environmental Planning & Community Resilience
Division, and the increase in applications received,
there were less inspections performed as compared
to the prior fiscal year.
Number of aquatic/wetland violations addressed
via enforcement actions
47.00 28.00 50.00
21.00
* Due to an increase in applications, fewer
inspections were performed resulting in fewer
violations observed as compared to FY17.
-25.0%
Number of regulatory water inspections performed 265.00 181.00 400.00 9.9%
199.00
Number of tree removal licenses issued/renewed 195.00 175.00 170.00
136.00
* Due to Hurricane Irma, there was a short-term
decrease in licenses issued which resulted in the
decrease in the number of licenses issued/renewed
as compared to FY17.
-22.3%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 20
Environmental Engineering and Permitting
Water and Environmental Licensing
Goal Statement:
To preserve, protect and enhance water resources and natural resources in Broward County through effective implementation of regulatory programs designed to reduce
stormwater/non-point source pollution, encourage effective uses of our water resources, protect property from flooding, provide effective conveyance and treatment of
domestic wastewater, preserve and protect freshwater and coastal wetlands, and maintain the County urban forest.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of water licenses processed per FTE 97.00 84.00 86.00
121.00
* The number of licenses per FTE increased due to
the reduction of FTE positions dedicated to licensing
and the increase of applications received as
compared to FY17.
44.0%
Number of water licenses/permits issued/renewed 973.00 726.00 860.00
841.00
15.8%
Number of water violations addressed via
enforcement actions
384.00 276.00 500.00
324.00
* An increase in inspections in FY18 resulted in an
increase in violations addressed as compared to the
prior fiscal year.
17.4%
Percent of inspected facilities found to be in
compliance with water permit/license conditions
99.10 99.43 99.00
99.33
-0.1%
Percent of inspected facilities in compliance with
permit/license conditions
91.28 87.00 90.00
85.00
-2.3%
Percentage of municipal storm sewer systems
monitored found meeting surface water quality
standards
97.69 95.99 99.00
95.34
-0.7%
Tree inspections per employee 545.00 518.00 500.00
491.00
-5.2%
Tree inspections performed 1,090.00 1,034.00 1,000.00
981.00
-5.1%
Tree licenses processed per FTE 99.00 89.00 85.00
69.00
* Due to Hurricane Irma, there was a short-term
decrease in licenses issued which resulted in the
decrease in the number of licenses processed per FTE
as compared to FY17.
-22.5%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 21
Licensing, Elevator and Regulatory
Consumer Regulatory
Goal Statement:
To protect public health, safety and welfare by regulating businesses to ensure compliance with the Broward County Consumer Protection ordinances.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Cumulative number of auto repair and auto body
paint shops inspected per inspector
1,213.00 1,301.00 1,100.00
1,132.00
-13.0%
Cumulative number of walk in customers assisted
per Consumer Service representative
2,315.00 2,020.00 2,200.00
2,117.00
4.8%
External customer satisfaction rating 4.94 5.00 4.80
3.50
* Consumer Regulatory is using a relatively new
survey tool and is still developing this tool to better
project and respond to satisfaction ratings.
-30.0%
Number of auto repair and auto body shops
inspected
2,425.00 2,601.00 3,000.00
3,082.00
* FY17 had a unexpected spike in facility
applications received by the Division. This increased
number of facilities meant more inspections were
required in FY18. Further, the Auto Body/Auto Repair
section was fully staffed in FY18 compared to having
a vacancy in FY17.
18.5%
Number of auto repair, and auto body and paint
shop applications processed
2,024.00 2,477.00 1,800.00
1,875.00
* FY17 demonstrated a considerable and
unexpected spike in the number of licenses
processed. Further, many of the 2018 license
renewals were submitted in the latter part of
September and are still being processed.
-24.3%
Number of auto repair/auto body complaints 150.00 72.00 100.00
56.00
* Complaints are customer driven. The Division
attributes this downward trend in part to more
complaints being triaged by the Call Center and an
increased regulatory oversight made possible by a
fully staffed Auto Body/Auto Repair section.
-22.2%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 22
Licensing, Elevator and Regulatory
Consumer Regulatory
Goal Statement:
To protect public health, safety and welfare by regulating businesses to ensure compliance with the Broward County Consumer Protection ordinances.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of chauffeur applications processed 3,893.00 3,155.00 3,600.00
2,328.00
* The Division attributes this ongoing decrease to
the aggressive competition associated with the
Transportation Network Companies (Uber/Lyft) that
are exempt from Broward County's regulations and
do not require chauffeur licensure.
-26.2%
Number of inspections conducted on for-hire
vehicles
19,775.00 16,084.00 17,000.00
12,334.00
* The Division attributes the decrease from the prior
year to a staff vacancy for a majority of FY18.
-23.3%
Number of moving registrations processed 76.00 68.00 100.00
140.00
* The Division attributes the increase in mover
registrations processed to a reallocation of two staff
toward resolving outstanding license applications.
105.9%
Number of notices of violation issued to auto
repair/body shops
468.00 491.00 700.00
864.00
* The Division attributes the increase in
enforcement to the increase in the number of
licensed facilities during FY18 and being fully staffed
within the Auto Body/Auto Repair section.
76.0%
Number of unlicensed vehicles receiving citations 1,135.00 1,130.00 1,000.00
905.00
* The decrease from the prior year may be
attributed to not being fully staffed throughout the
year.
-19.9%
Percent of citations upheld at hearings 88.00 90.00 95.00
96.00
6.7%
Percent of identifiable auto repair and auto body
shops licensed and in full compliance
66.00 66.00 66.00
70.00
6.1%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 23
Licensing, Elevator and Regulatory
Contractor Licensing Enforcement
Goal Statement:
To ensure safe and sound construction by verifying that tradespersons are licensed, qualified, and that complaints are handled professionally in order to protect consumers
and to ensure good construction methods are implemented.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Cumulative number of new certificates of
competency issued per support staff
66.00 71.00 75.00
52.00
* This performance measure is driven by the
construction industry and therefore influenced
primarily by customer demand which resulted in the
decrease as compared to last fiscal year.
-26.8%
External customer satisfaction rating 4.96 4.38 4.90
4.12
-5.9%
Number of certificates of competency renewed 3,056.00 2,452.00 3,500.00
3,168.00
* This performance measure is driven by the
construction industry and therefore influenced
primarily by customer demand which resulted in the
increase as compared to last fiscal year.
29.2%
Number of certificates of competency renewed
per support staff
639.70 519.00 850.00
614.00
* This performance measure is driven by the
construction industry and therefore influenced
primarily by customer demand which resulted in the
increase as compared to last fiscal year.
18.3%
Number of citations issued to licensed/unlicensed
contractors
331.00 180.00 450.00
119.00
* This performance measure is driven by complaints
received and therefore influenced primarily by the
customers, which resulted in the decrease as
compared to last fiscal year.
-33.9%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 24
Licensing, Elevator and Regulatory
Contractor Licensing Enforcement
Goal Statement:
To ensure safe and sound construction by verifying that tradespersons are licensed, qualified, and that complaints are handled professionally in order to protect consumers
and to ensure good construction methods are implemented.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of complaints against licensed contractors
per investigator
86.00 49.00 30.00
19.00
* This performance measure is driven by complaints
received and therefore influenced primarily by the
customers, which resulted in the decrease as
compared to last fiscal year.
-61.2%
Number of complaints against unlicensed
contractors per investigator
88.00 38.00 125.00
42.00
10.5%
Number of complaints received against licensed
contractors
86.00 49.00 110.00
69.00
* This performance measure is driven by complaints
received and therefore influenced primarily by the
customers, which resulted in the increase as
compared to last fiscal year.
40.8%
Number of complaints received against unlicensed
contractors
348.00 193.00 500.00
156.00
* This performance measure is driven by complaints
received and therefore influenced primarily by the
customers, which resulted in the decrease as
compared to last fiscal year.
-19.2%
Number of new certificates of competency issued 279.00 294.00 300.00
257.00
-12.6%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 25
Licensing, Elevator and Regulatory
Contractor Licensing Enforcement
Goal Statement:
To ensure safe and sound construction by verifying that tradespersons are licensed, qualified, and that complaints are handled professionally in order to protect consumers
and to ensure good construction methods are implemented.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of outreach activities educating the public 11.00 14.00 10.00
17.00
21.4%
about contractor fraud
* The increase in outreach activities is directly
related to an audit recommendation where it was
voiced that the group should attempt to participate
in more outreach opportunities. Additionally, a new
outreach program was initiated to promote
contractor licensing at Broward County technical
schools. The first presentations were held at Atlantic
Technical College, Technical High School and
Sheridan Technical College.
Percent of renewal licenses renewed 81.90 19.80 89.00
77.87
* The majority of licenses are renewed during the
fourth quarter, this year staff utilized the time as an
opportunity to reach out to those expiring via
different avenues that included auto calls and mass e-
mails in order to remind them that their expiration
dates were soon approaching. This resulted in an
increase in the percent of licenses renewed as
compared to last year.
293.3%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 26
Licensing, Elevator and Regulatory
Elevator Inspections
Goal Statement:
To establish elevator safety and quality service for Broward County citizens through the review of plans, issuance of construction permits, performance of inspections,
witnessing of annual testing and processing and issuance of Certificates of Operation.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Elevator installations not complying with notices
to correct violations within 90 days
429.00 334.00 250.00
434.00
* The increase as compared to last fiscal year is the
result of an increase number of inspections which
resulted in an increase in the identification of
elevator installations not in compliance.
29.9%
External customer satisfaction rating 4.97 1.50 4.85
1.50
0.0%
Inspections and witnessed tests performed per
inspector
2,138.00 1,517.00 2,110.00
1,393.00
-8.2%
Number of inspections performed 6,264.00 5,121.00 9,000.00
6,869.00
* This performance measure is driven by the
elevator industry. In addition, the increase in
inspections performed can also be attributed to filled
vacancies in FY18.
34.1%
Number of new certificates of operation issued 158.00 219.00 200.00
244.00
11.4%
Number of overdue annual inspections 2,903.00 3,589.00 2,400.00
2,221.00
* Increased outreach at the start of renewal period
and increase in staffing resulted in improved
numbers as compared to the prior fiscal year.
-38.1%
Number of plans reviewed 1,015.00 935.00 1,150.00
1,023.00
9.4%
Number of renewal certificates of operation issued 9,535.00 9,806.00 9,400.00
8,300.00
-15.4%
* This performance measure is driven by the
elevator industry and varies from year to year.
Number of witnessed tests on elevators performed 8,703.00 5,060.00 9,500.00
4,405.00
-12.9%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 27
Licensing, Elevator and Regulatory
Elevator Inspections
Goal Statement:
To establish elevator safety and quality service for Broward County citizens through the review of plans, issuance of construction permits, performance of inspections,
witnessing of annual testing and processing and issuance of Certificates of Operation.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Percent of elevators with expired certificates 45.00 49.00 25.00
42.32
-13.6%
Plans reviewed per plan reviewer 424.00 357.00 350.00
513.00
* The increase as compared to last fiscal year is due
to an increase in the number of plans reviewed, as
well as a decrease in the number of plan reviewers.
43.7%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 28
Manatee Protection Fund
Manatee Protection Fund
Goal Statement:
To provide protection for the Florida manatee through Manatee Protection Plan conservation measures consisting of regulatory and enforcement activities, outreach
programs, and monitoring efforts, in conjunction with state-wide measures and community partners.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of new slips issued 20.00 391.00 75.00
14.00
* The number of new slips issued depends on the
number of applications and varies from year to year.
-96.4%
Total number of slips assigned 14,890.00 15,221.00 14,880.00
15,225.00
0.0%
Watercraft-related manatee mortality 2.00 6.00 1.00
7.00
* The increase in manatee mortalities this year as
compared to last year are the result of normal
variance and unpredictable circumstances.
16.7%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 29
Building Code Services/Special Purpose Fund
Airport / Unincorporated
Goal Statement:
To provide the public and agencies comprising the unincorporated areas of Broward County and the Fort Lauderdale-Hollywood International Airport with an acceptable level
of life safety through enforcement of the Florida Building Code (FBC) and applicable state or national codes pertaining to construction methods, plan reviews, permit issuance,
and the performance of inspections or issuance of Certificates of Occupancy.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
External customer satisfaction rating 5.00 N/A 4.85
N/A
* No customers responded to the survey questions
in fiscal year 2017 and 2018.
N/A
Number of Certificates of Occupancy issued 48.00 25.00 35.00
33.00
* This performance measure is driven by the
construction industry and therefore influenced
primarily by customer demand.
32.0%
Number of customers provided service at BCS
Permit Counter
4,034.00 4,371.00 5,000.00
5,501.00
* This performance measure is driven by the
construction industry and therefore influenced
primarily by customer demand.
25.9%
Number of customers served per counter support
staff
1,344.00 1,458.00 1,670.00
1,834.00
* This performance measure is driven by the
construction industry and therefore influenced
primarily by customer demand.
25.8%
Number of inspections performed 7,118.00 9,108.00 7,000.00
9,204.00
1.1%
Number of inspections performed per inspector 2,801.00 2,701.00 2,400.00
2,659.00
-1.6%
Number of permits issued 2,724.00 2,551.00 3,000.00
2,710.00
6.2%
Number of plans reviewed 3,204.00 4,464.00 3,750.00
3,699.00
* This performance measure is driven by the
construction industry and therefore influenced
primarily by customer demand.
-17.1%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 30
Building Code Services/Special Purpose Fund
Airport / Unincorporated
Goal Statement:
To provide the public and agencies comprising the unincorporated areas of Broward County and the Fort Lauderdale-Hollywood International Airport with an acceptable level
of life safety through enforcement of the Florida Building Code (FBC) and applicable state or national codes pertaining to construction methods, plan reviews, permit issuance,
and the performance of inspections or issuance of Certificates of Occupancy.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of plans reviewed per plans examiner 1,453.00 2,965.00 1,500.00
2,423.00
* This performance measure is driven by the
construction industry and cities; and therefore
influenced primarily by customer demand.
-18.3%
Percent of plan reviews reviewed within 15 days 87.30 91.00 95.00
85.60
-5.9%
Percentage of Florida Building Code permit
inspections performed within 24 hours of request
98.30 88.70 99.00
96.60
8.9%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 31
Building Code Services/Special Purpose Fund
Contract Cities
Goal Statement:
To provide the residents of municipalities under interlocal agreement with Broward County with an acceptable level of life safety through enforcement of the Florida Building
Code (FBC) and applicable state or national codes pertaining to construction methods, plan reviews, and performance of inspections at affordable and competitive hourly
rates for municipal client.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
External customer satisfaction rating N/A N/A 4.80
N/A
* No customers responded to the survey questions
in fiscal year 2017 and 2018.
N/A
Number of inspections performed for contract
cities
26,784.00 21,166.00 26,000.00
23,325.00
10.2%
Number of inspections performed per inspector 2,984.00 2,290.00 2,250.00
2,513.00
9.7%
Number of plans reviewed for contract cities 15,889.00 11,805.00 15,000.00
14,270.00
* This performance measure is driven by the
construction industry and cities, therefore,
influenced primarily by customer demand which
results in variation from year to year.
20.9%
Number of plans reviewed per plans examiner 3,111.00 2,677.00 2,750.00
2,342.00
-12.5%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 32
Environmental and Consumer Protection
Child Care Licensing and Inspections
Goal Statement:
To ensure the health, safety, welfare and education of children by inspecting child care facilities throughout Broward County, ensuring adherence to regulatory standards.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average caseload per Child Care Licensing
Specialist
71.67 74.11 75.00
65.25
-11.9%
External customer satisfaction rating (Child Care
Licensing and Food Services)
N/A N/A 4.50
4.40
* This is a new measure for FY18.
N/A
Number of child care food service facilities
inspections and reinspections conducted
1,073.00 676.00 1,000.00
2,311.00
* With the transfer of Food Service inspections to
Child Care Licensing and Enforcement (CCLE) in FY18,
there was an increase in the number of inspections
conducted.
241.9%
Number of child care food service facility
applications processed
482.00 468.00 500.00
447.00
-4.5%
Number of child care food service inspections per
inspector
537.00 274.00 500.00
41.00
* With the transfer of Food Service inspections to
CCLE in FY18, there was an increase in the number of
inspectors, which resulted in a decrease for this
measure.
-85.0%
Number of newly licensed/registered/change of
ownership facilities, homes and non-public schools
50.00 51.00 40.00
60.00
* There was an increase number of applications
submitted for new licenses. CCLE has no control of
number of applications submitted.
17.6%
Number of renewed licenses and registrations
issued
805.00 799.00 750.00
768.00
-3.9%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 33
Environmental and Consumer Protection
Child Care Licensing and Inspections
Goal Statement:
To ensure the health, safety, welfare and education of children by inspecting child care facilities throughout Broward County, ensuring adherence to regulatory standards.
% Change
FY 2016 FY 2017 FY 2018 FY 2018
Actual Actual Annual Actual
Actual FY2017 to FY2018
Performance Measure
Projection
Percent of child care food service facilities in full 98.90 97.00 95.00 3.1%
compliance as a percentage of applications
received
Percent of new licenses issued and registrations
100.00
99.60 99.90 95.00 0.1%
approved or denied within statutory time frame
100.00
Percentage of all licensed/registered childcare
sites that are inspected in accordance with
Broward County Ordinances
100.00
100.00
95.9099.70 4.3%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 34
Environmental and Consumer Protection
Consumer Protection
Goal Statement:
To provide consumer protection and education to the public in order to prevent or stop unfair and deceptive trade practices.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Dollar value of refunds and services returned to 132,583.00 16,056.00 30,000.00
29,362.00
82.9%
consumers
* This measure is customer driven and dependent
upon the value of the complaints that the Division is
able to resolve. Higher value complaints result in a
higher amount of dollars returned to the customer.
External customer satisfaction rating 4.83 5.00 4.90
3.50
* Consumer Regulatory is using a relatively new
survey tool and is still developing experience with
this tool to better project and respond to satisfaction
ratings.
-30.0%
Number of phone calls/public contacts 8,656.00 5,181.00 7,000.00 -42.3%
2,990.00
* This measure is customer driven and has been
decreasing substantially since FY16, a trend that is
continuing through FY18. The Division attributes this
trend to the Call Center triaging phone calls
beginning in the latter part of FY17.
Number of written complaints processed per
consumer analyst
162.00 169.00 150.00
120.00
* The Division attributes the drop in written
complaints to the Call Center triaging phone calls to
determine if the Division has authority to investigate
the complaint.
-29.0%
Number of written complaints received 512.00 348.00 400.00 -5.2%
330.00
Percent of written complaints closed within 30
days
55.00 45.00 50.00
37.00
* The Division attributes the longer period to close
complaints for FY18 to staff turnover.
-17.8%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 35
Environmental and Consumer Protection
Consumer Protection
Goal Statement:
To provide consumer protection and education to the public in order to prevent or stop unfair and deceptive trade practices.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Volume of internet correspondence 360.00
1,146.00
* The increase can be attributed to the use of the
Call Center triage, which may direct the public to the
County website.
556.00238.00 106.1%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 36
Environmental and Consumer Protection
Enforcement and Legal Services
Goal Statement:
To provide high quality administrative support to the environmental regulatory divisions in the areas of enforcement preparation and issuance, Notice of Violation and Notice
of Intent to File Suit case management, complaint intake management, penalty tracking and collection, and enforcement standards.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Median days to settlement agreement or final
order
129.00 181.00 180.00
113.00
* With recent reorganization, the section is
improving and streamlining processes, reducing time
to complete settlements. In addition, the number of
days was higher in FY17 due to a vacant position.
-37.6%
Number of complaints processed 401.00 442.00 400.00
475.00
7.5%
Number of enforcement actions processed 425.00 298.00 300.00
341.00
14.4%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 37
Environmental and Consumer Protection
Environmental Protection
Goal Statement:
To protect and restore the environment so that current and future generations enjoy an excellent place to live, work and play.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Customer satisfaction rating N/A 5.00 4.50
4.90
-2.0%
Number of active licenses N/A 6,373.00 5,900.00
5,847.00
-8.3%
Number of enforcement actions taken 845.00 473.00 400.00
794.00
* The Division attributes the increase from FY17 to
two factors. First, new storage tank regulations have
resulted in more enforcement, as is typical when
new regulations are being adopted by the regulated
community. Second, there were several staff
turnovers in FY17. Staffing during FY18 was more
stable, increasing section output.
67.9%
Number of licenses issued 3,437.00 3,162.00 830.00
3,487.00
10.3%
Number of site visits N/A 4,357.00 2,700.00
4,545.00
4.3%
Number of violations noted N/A 652.00 600.00
1,346.00
* The Division attributes the increase from FY17 to
two factors. First, new storage tank regulations have
resulted in more enforcement, as is typical when
new regulations are being adopted by the regulated
community. Second, there were several staff
turnovers in FY17. Staffing during FY18 was more
stable, increasing section output.
106.4%
Percent of complaints, license issuances, notices,
citations, and inspections in backlog status
N/A 5.00 6.00
4.40
-12.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 38
Environmental and Consumer Protection
Environmental Protection
Goal Statement:
To protect and restore the environment so that current and future generations enjoy an excellent place to live, work and play.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Percent of sites in compliance N/A 80.00 88.00
66.90
* The Division attributes the decrease from FY17 to
two factors. First, new storage tank regulations have
resulted in more enforcement, as is typical when
new regulations are being adopted. Second, there
were several staff turnovers in FY17, while staffing in
FY18 was more stable and staff more experienced,
increasing regulatory oversight during a period of
greater potential for violations.
-16.4%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Environmental Protection and Growth Management - Page 39
Administration
FASD Administration
Goal Statement:
To efficiently administer the six divisions within the department, and to effectively invest and protect County assets.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Return on investments (percent) 0.72 1.27 1.25 26.0%
1.60
* The Federal Reserve Bank raised the Federal Funds
rate four times during FY18. Therefore, Broward
County has been able to purchase higher yielding
investments which has caused the rate of return for
the portfolio to be higher in FY18.
Spread above the Merrill Lynch 1-3 year Treasury
& Agency Index
0.76 -0.07 0.00
-0.69
* With the Federal Reserve Bank increasing rates
four times in FY18, we are in a raising rate
environment. While the yield on the Broward County
Investment Portfolio has risen 32% in the last fiscal
year, Broward County "buys and holds" investments
to maturity so it takes longer to see the effects of
interest rate increases. Conversely, the benchmark
index is actively managed, therefore its rate
increases much faster.
-858.0%
Total interest income earned (in millions) 21.21 27.86 26.00
42.80
* The Federal Reserve Bank raised the Federal Funds
rate four times during FY18. Therefore, Broward
County has been able to purchase higher yielding
investments which has caused the interest income
from the portfolio to be higher in FY18.
53.6%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Finance and Administrative Services - Page 1
Finance and Administrative services
Value Adjustment Board
Value Adjustment Board
Goal Statement:
To manage the Administrative Review Process, on behalf of the Value Adjustment Board (VAB), for the taxpayers of Broward County in order to provide a means for taxpayers
to appeal the assessments placed on their property by the Property Appraiser's Office.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average cost of folios confirmed by the VAB ($) 72.53 71.51 72.00
73.91
3.4%
External customer satisfaction rating 4.67 4.80 4.60
4.88
1.7%
Number of folios confirmed by the VAB 4,510.00 4,894.00 3,500.00
4,477.00
-8.5%
Number of hearings rescheduled 10,413.00 4,425.00 3,000.00
2,216.00
* The variance is due to implementation of stricter
guidelines for the rescheduling of petitions.
-49.9%
Number of petitions received electronically 14,582.00 15,039.00 12,500.00
17,850.00
* The variance is due to an increased number of
petitioners completing and submitting the online
petition.
18.7%
Percentage of petitions received electronically 90.00 78.00 80.00
95.00
* The variance is due to an increased number of
petitioners completing and submitting the online
petition.
21.8%
Percentage of petitions that went to hearing 44.40 34.68 40.00
58.46
* The variance is due to staff efforts to improve the
petition scheduling process.
68.6%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Finance and Administrative Services - Page 2
Accounting
Accounting Administration
Goal Statement:
To maintain accurate financial records; provide financial information and reports to management, the State, and other interested parties; to pay the customers and
employees of the County; and comply with all applicable statutes and policies.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average number of days to pay invoice from
invoice date
40.00 34.00 25.00
29.00
-14.7%
Average number of days to pay invoice from
receiver date
37.60 19.75 13.00
20.00
1.3%
Cost per check/direct deposit 3.11 2.72 3.30
3.18
* The variance is due to higher overtime costs
incurred for Payroll Central staff.
16.9%
External customer satisfaction rating 4.00 4.00 4.00
4.00
0.0%
Number of credit card transactions 46,486.00 59,886.00 60,000.00
60,766.00
1.5%
Number of invoices processed 86,725.00 109,173.00 78,000.00
127,883.00
* The variance is due primarily to the processing of
invoices from prior quarters which were held by
County agencies and submitted for the fiscal year
end in FY18.
17.1%
Number of paychecks and direct deposits per
fiscal year
163,803.00 160,248.00 153,000.00
164,846.00
2.9%
Percent of time all financial reporting deadlines
are met
88.46 65.00 95.00
69.00
6.2%
Receipt of GFOA Certificate of Excellence in
financial reporting
1.00 1.00 1.00
1.00
0.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Finance and Administrative Services - Page 3
Records, Taxes and Treasury
Auto Tags
Goal Statement:
To responsively serve our customers through successful partnerships, providing the public with efficient methods and service relative to the registration and title processing
for motor vehicles, vessels, mobile homes, and issuance of disabled parking permits. To ensure chain of ownership and payment of mandated taxes and fees per State Statute
and Department of Highway Safety and Motor Vehicles rules and regulations.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Percentage of e-commerce transactions to total
transactions processed
18.50 20.20 21.00
21.10
4.5%
Total transactions completed 2,416,693.00 2,394,441.00 2,442,200.00
2,383,566.00
-0.5%
Transactions per employee 43,940.00 43,536.00 44,400.00
43,337.00
-0.5%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Finance and Administrative Services - Page 4
Records, Taxes and Treasury
County Records
Goal Statement:
To administer the Public Records for the citizens of Broward County for the purpose of cataloging public records and ensuring compliance with Florida law.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average number of calendar days between receipt
and recordation of documents
1.80 1.47 2.00
1.23
* The variance is due to increased staffing assigned
to process recordings in FY18.
-16.5%
Average number of days from meeting to minutes
completion
12.10 11.40 12.00
11.60
1.8%
Average number of documents recorded per FTE
in the Recording section per day
51.85 50.54 50.00
51.15
1.2%
Average time spent per record disposition (hours) 32.98 30.44 40.00
16.27
* The variance is due to dispositions containing
fewer records, as well as records with lower
complexity which reduced the processing time
required.
-46.6%
Average time spent per record retrieval (minutes) 24.59 31.57 30.00
32.02
1.4%
Average time spent per record shelving (minutes) 3.81 2.48 5.00
2.20
-11.3%
Average time spent per record transmittal (hours) 12.06 2.56 12.00
3.31
* There can be variability in the numbers and types
of records retrieved, such as full boxes or folders and
files within boxes.
29.5%
External customer satisfaction rating 4.76 4.75 4.50
4.77
0.3%
Number of boxes handled per employee per day 23.19 25.01 26.00
17.36
* The variance is due to fewer retrieval requests for
records, as well as fewer incoming boxes from
County agencies.
-30.6%
Number of customers served (Official records
research assistance)
13,526.00 13,487.00 10,000.00
13,028.00
-3.4%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Finance and Administrative Services - Page 5
Records, Taxes and Treasury
County Records
Goal Statement:
To administer the Public Records for the citizens of Broward County for the purpose of cataloging public records and ensuring compliance with Florida law.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of Public Records / research requests per
staff member in this function per day
1.90 1.40 2.00
1.60
14.3%
Number of records dispositions processed 32.00 17.00 32.00
40.00
* The variance is due to dispositions being
temporarily halted during the fourth quarter of FY17
in anticipation of the Records Center (RC) relocation
project, which has since been delayed until FY19. As
a result, more dispositions were processed in FY18.
135.3%
Number of records management search/research
requests per staff member per day
2.38 1.62 3.00
1.53
-5.6%
Number of records transmittals processed 76.00 77.00 95.00
54.00
* The variance is due to fewer transmittals having
been submitted by County agencies.
-29.9%
Number of Summary Minutes produced 22.00 23.00 27.00
18.00
* The variance is due to fewer Advisory Board
meetings having been scheduled in FY18.
-21.7%
Number of Verbatim Minutes produced 83.00 57.00 75.00
50.00
-12.3%
Percentage of total documents recorded
electronically
70.15 72.55 70.00
74.73
3.0%
Total documents recorded 705,512.00 669,140.00 675,000.00
719,010.00
7.5%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Finance and Administrative Services - Page 6
Records, Taxes and Treasury
Operations/Treasury
Goal Statement:
To provide administration, business operations and application-specific technical support services; perform check disbursements and bank reconciliations; and execute debt
service on County-bonded debt.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Bank reconciliations performed per employee 441.00 430.00 432.00
426.50
-0.8%
Cash receipts monitored (in billions) 5.02 5.15 5.10
5.47
6.2%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Finance and Administrative Services - Page 7
Records, Taxes and Treasury
Taxes, Licenses, Enforcement and Personal Property
Goal Statement:
To collect and process current and delinquent real and personal property ad valorem and non-ad valorem assessments on behalf of taxing authorities, local business taxes,
hunting and fishing license fees, other State and County license fees, and other debts owed to Broward County in accordance with State Statutes, Rules and Regulations and
Broward County ordinances.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Enforcement actions against delinquent tangible
personal property or business tax receipts
accounts
1,712.00 22,301.00 22,000.00
29,732.00
* The variance is due to enhancements in Local
Business Tax enforcement, based upon a new
monthly account report provided by the State of
Florida.
33.3%
External customer satisfaction rating 4.86 4.87 4.80
4.95
1.6%
Local business tax customers 87,989.00 74,649.00 85,000.00
74,779.00
0.2%
Local business tax revenues 4,217,231.00 3,610,091.00 4,000,000.00
3,611,304.00
0.0%
Number of current tax bills processed in office 201,692.00 179,826.00 175,000.00
179,133.00
-0.4%
Number of tax deeds applications brought to
auction
1,398.00 1,433.00 1,200.00
1,058.00
* The variance is due to a substantial increase in the
number of delinquent properties having taxes
paid/redeemed, which reduced the number of
eligible properties to be set for the tax deed monthly
auction in FY18.
-26.2%
Overall delinquency collected for past seven tax
rolls versus delinquency stated on April 1st of past
seven tax rolls
94.75 93.50 97.00
93.50
0.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Finance and Administrative Services - Page 8
Records, Taxes and Treasury
Tourist Development Tax
Goal Statement:
To administer, audit, and enforce the collection of Tourist Development Taxes pursuant to applicable laws and ordinances relating to this tax for the purpose of supporting
the tourism activities of the Greater Fort Lauderdale Convention and Visitors Bureau, the Convention Center, and the debt service requirements of the County Civic Arena.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Expense as a percent of collections 0.70 0.70 0.80
0.60
-14.3%
External customer satisfaction rating 4.80 4.90 4.80
4.90
0.0%
Total number of tax transactions processed per
tax tag clerk
8,846.00 9,842.00 9,500.00
10,426.00
5.9%
Total revenue collected (in millions) 61.80 63.30 62.10
83.20
* The variance is due to an increase in the Tourist
Development Tax rate from 5% to 6% in January of
FY18.
31.4%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Finance and Administrative Services - Page 9
Human Resources/General Fund
Human Resources/General Services
Goal Statement:
To effectively develop, manage, and improve Broward County's Human Resource programs for residents and County employees to ensure equal employment opportunity and
sound human resource related business practices in an ethical, cost effective, and innovative manner.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average number of working days from receipt of
an approved requisition to offer acceptance
30.95 49.10 35.00
55.41
12.9%
First year of service turnover rate % 17.10 19.30 16.00
18.20
-5.7%
Formal position reviews 215.00 271.00 200.00
291.00
7.4%
Number of applications received countywide 43,724.00 53,580.00 40,000.00
45,339.00
* The variance is due an economy approaching full
employment as well as the degree of experience and
qualification specificity, resulting in fewer applicants.
-15.4%
Personnel transactions processed 4,093.00 4,238.00 5,300.00
4,288.00
1.2%
Ratio of HR FTE, per 100 Government FTEs 0.93 0.85 0.69
0.93
9.4%
Total number of positions filled 1,204.00 1,396.00 850.00
824.00
* The variance is due to a decline in positions posted
and difficulty with filling vacancies, resulting in a
corresponding decline in positions filled.
-41.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Finance and Administrative Services - Page 10
Human Resources/General Fund
Human Resources/Learning and Organizational Development
Goal Statement:
Learning and Organizational Development supports performance improvement for Broward County employees through strategically aligned development opportunities
resulting in enhanced efficiencies and improved productivity.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of employees receiving tuition
reimbursement
N/A N/A 180.00
167.00
* This is a new measure for FY18.
N/A
Number of HR-Sourced learning events delivered 696.00 621.00 400.00
670.00
7.9%
Number of training hours per FTE 2.06 1.16 1.00
1.71
* The variance is due to the mandatory Employment
Issues Refresher course which was required during
FY18.
47.4%
Percentage of the workforce receiving training 29.39 13.99 17.00
28.13
* The variance is due to the mandatory Employment
Issues Refresher course which was required during
FY18.
101.1%
Total learning hours received by County
employees per Learning and Organizational
Development staff member
5,534.98 4,812.10 1,500.00
5,200.11
8.1%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Finance and Administrative Services - Page 11
Human Resources/Employee Benefits Fund
Employee Assistance Program
Goal Statement:
To provide assistance to Broward County employees and their families in order to improve their quality of life both at home and on the job, and provide agencies resources to
safely deliver County services.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Current active cases/month 174.75 126.50 140.00
139.50
10.3%
Internal customer satisfaction rating 4.85 4.92 4.80
4.93
0.2%
Number of employee office visits 481.00 449.00 475.00
426.00
-5.1%
Number of management consultations 65.00 42.00 55.00
50.00
* The variance is due to more consultations being
requested by management.
19.0%
Number of organizational interventions 26.00 47.00 25.00
52.00
10.6%
Number of requests for new services 536.00 412.00 500.00
330.00
* The variance is due to fewer requests for
employee and organization-wide services.
-19.9%
Number of training classes 56.00 30.00 65.00
31.00
3.3%
Percentage of cases resolved without obtaining a
referral
43.00 52.00 50.00
43.00
* The variance was due to increased referrals issued
in FY18 based on clients' needs.
-17.3%
Percentage of clients that follow through with a
referral
88.00 86.00 85.00
81.00
-5.8%
Training evaluation rating 4.73 4.79 4.50
4.81
0.4%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Finance and Administrative Services - Page 12
Human Resources/Employee Benefits Fund
Employee Benefits Administration
Goal Statement:
To provide a comprehensive, affordable, and accessible employee benefit program for Broward County employees in order to maximize service and provide the best use of
these benefits.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average number of clients per program 28.00 19.00 30.00
18.00
-5.3%
Benefit plan assistance contacts (walk-in, phone,
mail, email, fax) per 100 benefit-eligible
employees (active, COBRA and retirees)
115.00 119.00 85.00
123.00
3.4%
Employee satisfaction rating for
health/dental/vision plans
74.00 81.50 80.00
88.00
8.0%
Internal customer satisfaction rating 3.60 3.70 4.50
3.80
2.7%
New hire satisfaction rating for benefits
orientation program
93.00 92.00 85.00
94.00
2.2%
Number of unique employees participating in a
health, wellness or lifestyle program or seminar
per 100 benefit-eligible employees
46.00 51.00 50.00
54.00
5.9%
Number of wellness programs/seminars offered 1,072.00 1,073.00 1,000.00
1,009.00
-6.0%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Finance and Administrative Services - Page 13
Enterprise Technology Services
Application Services
Goal Statement:
To promote e-government applications by enabling easy access to Broward County data and services, and provide timely and quality service to all county agencies for
maintenance and enhancement of existing information system applications.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Customer satisfaction rating N/A 4.70 5.00 2.1%
4.80
Number of application code reviews 6.00 7.00 8.00
12.00
* The variance is due to additional code reviews
which resulted from ETS' quality management
program.
71.4%
Number of application services tickets resolved on 1,773.00 8,580.00 9,600.00 -8.3%
7,872.00
time
Number of new/enhanced mobile friendly
applications delivered
6.00 8.00 8.00
11.00
* The variance is due to an increase in application
deployments scheduled prior to the closing of FY18
in order to meet customer requirements.
37.5%
Percent of application development tickets past
due
16.20 13.10 15.00
17.00
* The variance is due to an increase in total
application tickets resulting from the addition of
Transit and Libraries IT in FY18.
29.8%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Finance and Administrative Services - Page 14
Enterprise Technology Services
Customer Program Office
Goal Statement:
To provide enterprise information technology (IT) project portfolio management; manage customer and vendor relationships; provide skilled IT project management,
customer service assistance, and technology training; develop integrated IT policies; and translate IT policies into executable processes for dissemination to the IT workforce.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Cost per student for in-house instructor led IT
training
46.71 42.22 45.00
22.68
* The variance is due to a reduction in vendor
provided classes and the use of internal resources for
instruction related to the Kronos (Time and
Attendance System) upgrade.
-46.3%
Internal customer satisfaction rating 4.80 4.90 4.60
4.88
-0.4%
Number of critical systems monitored 61.00 33.00 70.00
71.00
* The variance is due to an increase in the security
monitoring of agencies that had not been typically
served by ETS Security.
115.2%
Number of employees who complete the Cyber
Security Awareness training
5,989.00 1,137.00 5,000.00
7,037.00
* The variance is due to the release of a new
mandatory tutorial for employees in FY18.
518.9%
Number of high and medium security
vulnerabilities fixed
558.00 580.00 390.00
438.00
* The decrease from the prior year is due to the ETS
Security team's focus on the large IT network
governance project, and implementation of new
capital projects to address the increase in
ransomware and phishing threats.
-24.5%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Finance and Administrative Services - Page 15
Enterprise Technology Services
Customer Program Office
Goal Statement:
To provide enterprise information technology (IT) project portfolio management; manage customer and vendor relationships; provide skilled IT project management,
customer service assistance, and technology training; develop integrated IT policies; and translate IT policies into executable processes for dissemination to the IT workforce.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of IT Security compliance audits/scans
completed
190.00 247.00 160.00
166.00
* The decrease from the prior year is due to the ETS
Security team's focus on the large IT network
governance project, and implementation of new
capital projects to address the increase in
ransomware and phishing threats.
-32.8%
Number of project reviews or audits 25.00 20.00 6.00
12.00
* The variance is due to an increase in large, long-
term projects that will remain active into FY19.
-40.0%
Percent of project timesheets that are less than
15% late
77.15 81.25 75.00
75.33
-7.3%
Percent of projects with approved business cases
and/or Project Charters
99.47 96.00 90.00
83.70
-12.8%
Percent of SPAM emails blocked 98.00 99.50 95.00
99.50
0.0%
Percentage of technical training completed online 42.00 39.80 40.00
27.00
* The variance is due to increased live trainings
related to the Kronos upgrade, which resulted in a
decrease in online training in FY18.
-32.2%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Finance and Administrative Services - Page 16
Enterprise Technology Services
Infrastructure Services
Goal Statement:
To provide the highest quality information technology infrastructure services for all activities and business services provided by the Board, and to provide dynamic innovative
solutions in a reliable, effective, and secure manner to improve business decision-making and foster work process enhancements.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average time per call of Trouble Tickets resolved
by Level 1 Service Desk support personnel
(minutes)
2.50 2.00 6.00
3.50
* The variance from the prior year is due to the
additional provision of First Level support during the
Kronos (Time and Attendance System) upgrade,
which increased call times in the third and fourth
quarters of FY18.
75.0%
Number of requests received by the ETS Service
Desk
78,609.00 77,373.00 68,000.00
77,652.00
0.4%
Percentage of Problem Priority 1 Incidents 100.00 100.00 100.00
84.00
-16.0%
resolved within 4 hours
* The variance from the prior year is due to vendor
response times and call related to Kronos and
PeopleSoft.
Percentage of requests resolved on first contact by
ETS Service Desk personnel
78.90 74.55 60.00
78.04
4.7%
Percentage of Service Desk calls answered in less
than one minute
92.80 94.75 99.00
91.30
-3.6%
The number of network outages for County
maintained equipment affecting more than 25
personnel lasting more than 60 minutes between
7:00AM-6:00PM
0.00 0.00 5.00
0.00
0%
The number of outages affecting
Inbound/Outbound Internet Connectivity lasting
more than 10 minutes
0.00 0.00 1.00
0.00
0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Finance and Administrative Services - Page 17
Purchasing
Purchasing Administration
Goal Statement:
To achieve the highest standard of public procurement and foster transparency in the procurement process; maintain a unified purchasing system to procure all commodities
and general, professional, and construction services; and to dispose of surplus items for all agencies under the supervision of the Board of County Commissioners.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average number of days to award informal
quotations and qualified vendor list (QVL)
procurements
102.13 100.61 75.00
107.07
6.4%
Average number of days to award RLIs/RFPs within
Director of Purchasing Division's award authority
180.84 124.31 150.00
198.70
* The variance from the prior year's value was due
to a high number of cancellations, as well as
vacancies which affected the procurement cycle for
this measure.
59.9%
Average number of days to award RLIs/RFPs within
the Board's award authority
384.84 446.15 255.00
383.46
-14.1%
Average number of days to award sole source,
emergency, or after-the-fact procurement
72.57 64.94 60.00
67.43
3.8%
Average number of days to award work
authorization, amendments, or change orders
22.81 29.80 25.00
30.35
1.9%
Average number of days to process commodities
& general services bids within the Board's award
authority
160.35 257.38 150.00
255.04
-0.9%
Average number of days to process commodities
& general services bids within the Director of
Purchasing Division's award authority
123.30 113.97 100.00
100.18
-12.1%
Average number of days to process construction
bids within the Board's award authority
183.00 158.48 200.00
238.44
* The variance from the prior year's value was due
to addenda and protests related to a specific
procurement.
50.5%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Finance and Administrative Services - Page 18
Purchasing
Purchasing Administration
Goal Statement:
To achieve the highest standard of public procurement and foster transparency in the procurement process; maintain a unified purchasing system to procure all commodities
and general, professional, and construction services; and to dispose of surplus items for all agencies under the supervision of the Board of County Commissioners.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average number of days to process construction
bids within the Director of Purchasing Division's
award authority
149.59 108.11 125.00
246.07
* The variance from the prior year's value is due to
delays in completing reference checks and assessing
Small Business Development requirements.
127.6%
Cost per central procurement activity 2,502.96 2,014.50 1,830.00
2,554.49
* The increase compared to the prior year is due to
an in increase in the operating budget in FY18 along
with a decrease in central procurement activity.
26.8%
Dollar value of goods sold as surplus (auction or
sale)
563,749.66 406,394.36 800,000.00
755,632.29
* The increase is due primarily to a Fleet auction in
the fourth quarter of FY18.
85.9%
Internal customer satisfaction rating 4.23 N/A 4.25
N/A
* This survey was not conducted in FY17 or FY18.
N/A
Total central procurement activities 937.00 2,524.00 2,800.00
2,010.00
* The decrease is due to a spike in amount of
procurement contracts entered and POs issued into
the system for exempt purchases in FY17 due to the
continued transition to the new financial system.
-20.4%
Total central procurement activities per
professional position
22.85 61.57 65.00
46.74
-24.1%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Finance and Administrative Services - Page 19
Purchasing
Purchasing Administration
Goal Statement:
To achieve the highest standard of public procurement and foster transparency in the procurement process; maintain a unified purchasing system to procure all commodities
and general, professional, and construction services; and to dispose of surplus items for all agencies under the supervision of the Board of County Commissioners.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Training events delivered (internal County events
and public outreach events)
32.00 46.00 50.00
13.00
* The variance from the prior year's value is due to
fewer trainings resulting from training personnel
being re-assigned to assist with procurements
because of vacancy.
-71.7%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Finance and Administrative Services - Page 20
Risk Management
Risk Management Liability
Goal Statement:
To resolve investigated claims in a expeditious manner based on the respective liability and/or damages of the involved party(ies) while managing associated expenses in
accordance with Florida Statute 768.28.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Automobile liability claims closed as a percentage
of claims opened annually
105.00 95.00 100.00
116.00
* The variance from the prior year is due to newly
implemented procedures focusing on claims
resolution to mitigate the County's future exposures.
22.1%
Average number of liability claims closed per claim
adjuster annually
92.00 99.00 110.00
130.00
* The variance from the prior year is due to newly
implemented procedures focusing on claims
resolution to mitigate the County's future exposures.
31.3%
General liability claims closed as a percentage of
claims opened annually
100.00 86.00 100.00
119.00
* The variance from the prior year is due to newly
implemented procedures focusing on claims
resolution to mitigate the County's future exposures.
38.4%
Internal customer satisfaction rating 4.87 5.00 4.60
4.29
-14.2%
Liability self-insurance costs per capita 1.30 1.28 1.50
1.20
-6.3%
Mass Transit claims closed as a percentage of
claims opened annually
94.12 109.00 100.00
115.00
5.5%
New auto liability (AL) claims processed and
administered
41.00 44.00 35.00
44.00
0.0%
New general liability (GL) claims processed and
administered
115.00 146.00 110.00
159.00
8.9%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Finance and Administrative Services - Page 21
Risk Management
Risk Management Liability
Goal Statement:
To resolve investigated claims in a expeditious manner based on the respective liability and/or damages of the involved party(ies) while managing associated expenses in
accordance with Florida Statute 768.28.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
New Mass Transit (MT) claims processed and
administered
221.00 210.00 250.00
244.00
* The variance from the prior year is due to
collaboration between Transit and Risk Management
to provide more timely and thorough reporting
which creates opportunities to reduce future
exposures.
16.2%
Number of general liability claims per 10,000
County population
0.63 0.78 0.57
0.84
7.7%
Percentage of costs recovered for
repair/replacement of County owned assets
67.00 65.14 75.00
60.84
-6.6%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Finance and Administrative Services - Page 22
Risk Management
Risk Management Safety and Occupational Health
Goal Statement:
To provide safe and healthful workplace conditions for County employees and the public, and to ensure the fitness of County employees in the performance of their job
responsibilities.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average daily number of driver's license reviews
for authorized drivers
7,599.25 7,800.00 7,300.00
7,948.00
1.9%
Internal customer satisfaction rating 4.78 5.00 4.70
4.45
-11.0%
Number of criminal background checks completed 5,243.00 3,227.00 3,600.00
4,362.00
* The variance from the prior year is due to an
increase in volunteers and new hires in County
agencies.
35.2%
Number of medical surveillance tests provided 936.00 793.00 1,000.00
992.00
* The variance from the prior year is due to filling a
vacancy, which provided the necessary resources to
fully implement the program.
25.1%
Number of occupational health activities
conducted (site visits, assessments, audits,
inspections)
325.00 508.00 325.00
421.00
* The variance is due to vacancies, which limited the
available resources to perform this work.
-17.1%
Number of post employment-offer physicals
provided
1,229.00 1,139.00 1,000.00
1,295.00
13.7%
Number of safety activities conducted (site visits,
assessments, audits, inspections)
1,502.00 494.00 960.00
304.00
* The decrease in safety activities conducted is due
to the reassignment of staff to building inspection
duties and courthouse projects beginning in the
fourth quarter of FY17.
-38.5%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Finance and Administrative Services - Page 23
Risk Management
Risk Management Safety and Occupational Health
Goal Statement:
To provide safe and healthful workplace conditions for County employees and the public, and to ensure the fitness of County employees in the performance of their job
responsibilities.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of Safety and Occupational Health
recommendations implemented by County
agencies
N/A 64.00 160.00
85.00
* The Safety and Occupational Health Section
cannot compel recommendations to be implemented
by stakeholders, which can result in year-to-year
variances.
32.8%
Number of training sessions provided 356.00 114.00 150.00
147.00
* The variance is due to the reassignment of the
Safety Coordinator position to courthouse projects in
FY17, which resulted in less training sessions
provided in FY17.
28.9%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Finance and Administrative Services - Page 24
Risk Management
Risk Management/Administration
Goal Statement:
In accordance with State Statutes, provide and effectively manage the County's Self-Insurance Program at the lowest possible cost and in the best interests of the citizens and
employees of Broward County, and ensure the safety and well-being of all County employees and the public visiting County property.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Internal customer satisfaction rating 4.70 4.87 4.70
4.89
0.4%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Finance and Administrative Services - Page 25
Risk Management
Risk Management/Workers' Compensation
Goal Statement:
To investigate, administer, and resolve all work related injury claims in accordance with Florida Statutes, Chapter 440.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
"Best practices" adherence rating for adjusters 87.93 87.60 92.00
75.50
-13.8%
Average number of workers' compensation claims
closed per claim adjuster annually
136.00 182.00 135.00
177.00
-2.7%
New workers' compensation (WC) claims
processed and administered
440.00 514.00 400.00
541.00
5.3%
Number of workers' compensation claims per 100
employees
5.68 6.53 5.25
6.80
4.1%
Percent of prescription dollars disbursed through
preferred provider
94.67 87.00 94.00
85.00
-2.3%
Percentage of workers' compensation indemnity
payments paid within seven days of due date
97.25 95.26 99.00
98.84
3.8%
Percentage of workers' compensation medical bills
paid within 45 days from receipt per State
mandate
99.80 99.96 99.00
99.61
-0.4%
Workers' compensation claims closed as a
percentage of claims opened annually
123.00 106.00 100.00
97.97
-7.6%
Workers' compensation internal customer
satisfaction rating
4.75 5.00 4.80
4.75
-5.0%
Workers' compensation self-insurance costs per
employee (dollars)
635.00 624.00 1,350.00
752.00
* The variance from the prior year is due to excess
recoveries received from settlement payments.
20.5%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Finance and Administrative Services - Page 26
Administration-Human Services
Administration
Goal Statement:
To effectively and efficiently provide innovative health and human service programs that assist Broward County's children, elderly and low income individuals and families
achieve well-being and enhance their quality of life, as well as generate revenue, maximize resources, ensure accountability and lead the community in sharing human service
expertise.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Customer satisfaction rating 4.77 4.80 4.50
4.80
0.0%
Percent of contracted funding utilized 95.40 93.00 90.00
98.00
5.4%
Percent of outcomes achieved in direct service
programs
90.50 70.00 85.00
64.00
-8.6%
Percent of performance based outcomes achieved
in contracted programs
94.70 93.30 95.00
95.00
1.8%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Human Services - Page 1
Administration-Human Services
Justice Services
Goal Statement:
To provide equity and strength-based services that improve client outcomes and opportunities by managing processes and promoting systemic change to divert individuals
away from the justice system.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average number of days referred youth spent in 3.15 3.67 5.00 14.7%
4.21
secure detention (Juvenile Predisposition Services)
Number of adults issued a cannabis civil citation
who successfully complete the program (Adult
Civil Citation)
N/A 148.00 70.00
91.00
* No data was reported in the fourth quarter of
FY18 due to the discontinuation of the Cannabis
Citation Program as a result of changes to the County
Ordinance (Section 21-6) during FY18. The Division is
working with stakeholders to implement a new
program.
-38.5%
Number of cannabis civil citations received from
law enforcement agencies (Adult Civil Citation)
N/A 173.00 100.00
84.00
-51.4%
* The FY18 actual only reflects data from the first
and second quarters due to the discontinuation of
the Cannabis Citation Program as a result of changes
to the County Ordinance (Section 21-6) during FY18.
The Division is working with stakeholders to
implement a new program.
Number of youth committing a misdemeanor
offense and referred to the program (Juvenile Civil
Citation)
914.00 891.00 915.00
730.00
* The number of youth eligible for civil citation have
decreased from FY17 to FY18. Based on the
Department of Juvenile Justice's Civil Citation
Dashboard, law enforcement have continued to
utilize Civil Citation in Broward County at 70-71%,
which is the same utilization for the two previous
years.
-18.1%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Human Services - Page 2
Administration-Human Services
Justice Services
Goal Statement:
To provide equity and strength-based services that improve client outcomes and opportunities by managing processes and promoting systemic change to divert individuals
away from the justice system.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of youth enrolled who successfully 762.00 699.00 640.00 5.0%
734.00
complete the program (Juvenile Civil Citation)
Number of youth enrolled who successfully
complete the program and who do not re-offend
within 1 year (Juvenile Civil Citation)
914.00 730.00 640.00
689.00
-5.6%
Number of youth referred to the program who
would otherwise be detained (Juvenile
Predisposition Services)
54.00 96.00 125.00
73.00
-24.0%
* The majority of the youth who have been in
attendance at the detention hearings have been
under the supervision of the Department of Juvenile
Justice, which is a disqualifier for Juvenile
Predisposition Services.
Percentage of adults issued a cannabis civil
citation who successfully complete the program
(Adult Civil Citation)
N/A 96.73 70.00
87.50
* No data was reported in the fourth quarter of
FY18 due to the discontinuation of the Cannabis
Citation Program as a result of changes to the County
Ordinance (Section 21-6) during FY18. The Division is
working with stakeholders to implement a new
program.
-9.5%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Human Services - Page 3
Administration-Human Services
Justice Services
Goal Statement:
To provide equity and strength-based services that improve client outcomes and opportunities by managing processes and promoting systemic change to divert individuals
away from the justice system.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Percentage of cannabis civil citations where the
election was made within 10 days of issuance date
(Adult Civil Citation)
N/A 91.18 70.00
90.80
* The FY18 actual only reflects data from the first
and second quarters due to the discontinuation of
the Cannabis Citation Program as a result of changes
to the County Ordinance (Section 21-6) during FY18.
The Division is working with stakeholders to
implement a new program.
-0.4%
Percentage of youth enrolled who successfully
complete the program (Juvenile Civil Citation)
89.40 88.60 87.00
90.00
1.6%
Percentage of youth enrolled who successfully
complete the program and who do not re-offend
within 1 year (Juvenile Civil Citation)
98.40 99.20 89.00
99.00
-0.2%
Percentage of youth issued a civil citation and who
are eligible for the program (Juvenile Civil Citation)
N/A 97.90 70.00
98.00
0.1%
Percentage of youth referred who successfully
complete the program (Juvenile Predisposition
Services)
96.30 94.94 70.00
95.00
0.1%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Human Services - Page 4
Administration-Human Services
Office of Administrative Services
Goal Statement:
To provide administrative, financial, human resources and facilities management support to the Human Services divisions, to facilitate the effective and efficient delivery of
health and human services to Broward County residents.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average number of days taken to fill a position
from requisition creation date to employee start
date (full life cycle)
81.35 97.56 70.00
95.65
-2.0%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Human Services - Page 5
Administration-Human Services
Office of Evaluation and Planning
Goal Statement:
To support the Human Services Department through the development, coordination, and maintenance of a continuous quality improvement system through planning, data
management, grants development and emergency management functions.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Amount of new grant funding (in millions)
awarded for internal and external providers
18.29 11.00 10.00
12.80
* The increase in amount of new grant funding is
due to an additional grant award which aligned with
eligibility and community need in the County.
16.4%
Number of collaborative funding proposals
submitted
17.00 10.00 12.00
9.00
-10.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Human Services - Page 6
Community Partnerships
Administration - Community Partnerships
Goal Statement:
To work collaboratively with community partners including funders, non-profit and for profit providers, faith-based organizations, governmental entities, advocates and
consumers in assuring that community-based human services are cost effective, coordinated and performance-based in meeting the needs of the residents of Broward County.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average number of calendar days to process
contracted services invoices and send to
Accounting
18.94 13.87 12.00
13.45
-3.0%
Average number of contracts administered and
monitored per contract manager
9.83 8.67 13.00
9.43
8.7%
External customer satisfaction rating 4.79 4.25 4.40
4.28
0.7%
Funding leveraged by County funds ($ millions) 11.40 12.60 11.00
12.70
0.8%
Number of clients served through County contracts 85,309.00 77,901.00 94,000.00
103,959.00
* The increase is due to a new contract for
information and referral services through the
Community Partnerships Division Health Care
Services Section.
33.5%
Percentage of performance based outcomes
achieved in contracted programs
95.60 94.00 95.00
95.00
1.1%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Human Services - Page 7
Community Partnerships
Children Services
Goal Statement:
To improve the quality of life and empower Broward's families with children by effectively and efficiently developing and supporting systems of care in collaboration with
other community stakeholders.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
External customer satisfaction rating 4.68 4.75 4.40 -3.2%
4.60
Percent of clients who remain in the community
post discharge and are not hospitalized or placed
in a residential treatment or Department of
Juvenile Justice facility
96.90 96.90 90.00
96.50
-0.4%
Percentage improvement in social and emotional 94.10 93.20 90.00 1.8%
94.90
functioning
Percentage of client’s families that experience
decreased family stress
N/A N/A 85.00
100.00
* This is a new measure for FY18.
N/A
Percentage reduction/elimination of use of drugs
and alcohol
86.78 87.78 85.00
85.85
-2.2%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Human Services - Page 8
Community Partnerships
Health Care Services
Goal Statement:
To provide effective administration and management of contracted health care services in Broward County for indigent residents in need of health care, mental health, and
HIV/AIDS services ensuring quality services, promoting integration and following best practices.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of medical encounters provided to
patients for primary care
189,799.00 200,772.00 199,850.00
199,764.00
-0.5%
Percent of clients that effectively stabilize/improve
their condition (not re-admitted within 90 days)
N/A N/A 95.00
96.00
* This is a new measure for FY18.
N/A
Percent of clinic patients seen and discharged
within 150 minutes
94.10 94.50 85.00
93.70
-0.8%
Percent of eligible children receiving appropriate
immunizations
100.00 99.20 97.00
100.00
0.8%
Percent of patients reporting satisfaction with
primary care services
96.10 96.80 95.00
96.00
-0.8%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Human Services - Page 9
Community Partnerships
Homeless Services
Goal Statement:
To help build and maintain an optimal "continuum of care" of homeless services, promote solutions to homelessness, coordinate funding for key services, and assist homeless
persons to move to self-sufficiency and permanent housing.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Percentage of clients that move from emergency
shelters to permanent housing
36.24 35.00 25.00
31.00
-11.4%
Percentage of Clients that move from Transitional
to Permanent Housing
83.30 70.00 80.00
55.00
* The decrease from the prior year can be attributed
to the provider having a difficult time with locating
appropriate housing and landlords who will accept
clients as tenants due to challenges such as low or no
income, substance abuse, and mental health.
-21.4%
Percentage of Homeless Assistance Center Beds
utilized: for Individuals
94.57 92.00 95.00
97.00
5.4%
Percentage of Homeless Assistance Center Dorms
utilized: for Families
105.41 92.00 95.00
89.50
-2.7%
Percentage of unsheltered homeless 34.00 39.06 31.00
37.48
-4.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Human Services - Page 10
Community Partnerships
Nancy J. Cotterman Center
Goal Statement:
To reduce further trauma to victims of assault/abuse and their families through specialized forensic medical examination and assessment, crisis intervention, and forensically
sensitive therapy to ameliorate functional impairment, and to conduct outreach to non-reporting victims through community awareness activities.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average number of crisis intervention units of
service provided per Crisis Intervention Counselor
(CIC)
1,057.49 746.92 2,000.00
858.65
15.0%
Episodes of victims services provided to consumers 24,018.00 23,717.30 22,000.00
26,291.00
10.9%
External customer satisfaction rating 4.84 4.81 4.50
4.82
0.2%
Number of crisis intervention units of service
provided
26,476.00 19,263.00 24,000.00
24,545.00
* The increase resulted from serving additional
individuals, utilizing additional staff to provide
services, and capturing services not previously
included as crisis intervention units of service.
27.4%
Percentage of clients achieving clinically significant
improvement based on evidenced-based
assessment tools
83.30 75.30 85.00
71.15
-5.5%
Percentage of clients successfully completing
treatment
97.10 99.00 95.00
98.10
-0.9%
Percentage of medical examination reports sent to
Child Protective investigators within 10 days after
the examination
92.50 96.00 90.00
96.00
0.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Human Services - Page 11
Broward Addiction Recovery
Admissions
Goal Statement:
To serve as the interface between Broward Addiction Recovery Center (BARC) and the residents of Broward County who present for an evaluation of their substance use
treatment and referral needs, and to coordinate and reduce wait times for transitions between Levels of Care within the agency.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of assessments conducted at Admissions 2,106.00 1,816.00 1,800.00
1,981.00
9.1%
Number of enrollments in treatment services 1,262.00 1,062.00 1,200.00
1,082.00
1.9%
Percent of consumers who are assessed at
Admissions and are referred to and enroll in
treatment services within the agency
59.90 59.19 60.00
78.50
* The calculation of this measure was corrected in
FY18 to remove clients that were not referred to
treatment from the denominator, providing a more
accurate result.
32.6%
Percent of consumers who are assessed at
Admissions who are involved in the Criminal
Justice System
78.70 76.82 65.00
76.20
-0.8%
Percent of Criminal Justice System consumers who
are assessed at Admissions and are referred to
and enroll in treatment services within the agency
55.70 52.11 70.00
42.30
* Programmatic changes resulted in less frequent
Residential Treatment Services bed availability,
affecting clients’ successful engagement in treatment
services. Additionally, the new Medication Assisted
Treatment (MAT) program initially experienced some
challenges with enrollment in outpatient services.
-18.8%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Human Services - Page 12
Broward Addiction Recovery
Broward Addiction Recovery Administration
Goal Statement:
To continuously improve the agency by using best practice quality assurance and performance improvement management strategies that result in cost effective treatment for
Broward Addiction Recovery Center (BARC) clients, high satisfaction rates in clients and staff, low client relapse rates, superior execution of contractual obligations, optimal
relationships with community partners and stakeholders and the highest possible revenue collection rate for all services provided.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
External customer satisfaction rating 4.62 4.50 4.50
4.60
2.2%
Number of consumers who enrolled in Residential
or any Outpatient Treatment program within the
agency upon referral from Admissions or Detox
1,757.00 1,511.00 1,500.00
1,278.00
* Clients participating in the new Medication
Assisted Treatment (MAT) program are required to
enroll in Residential and/or Outpatient services.
When this program was initiated, there were some
challenges engaging these clients in treatment.
-15.4%
Percent of consumers who are referred by
Admissions or Detox and enroll in Residential or
any Outpatient Treatment program within the
agency
81.23 80.24 70.00
74.00
-7.8%
Percent of state contract funding utilized 89.00 100.00 100.00
100.00
0.0%
Percent of successful completions from any
treatment Level of Care
74.00 77.40 60.00
50.80
* The calculation of this measure was corrected in
FY18 to remove clients that were inappropriately
included in the numerator and denominator,
resulting in a more accurate result.
-34.4%
Total number of consumers assessed at
Admissions and screened at Triage
4,160.00 3,324.00 3,000.00
3,125.00
-6.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Human Services - Page 13
Broward Addiction Recovery
Detoxification Services
Goal Statement:
To serve as the interface between Broward Addiction Recovery Center (BARC) and the residents of Broward County who present for an evaluation of their detoxification
needs, and to provide for those who need safe and medically managed detoxification services, while evaluating patients' treatment and referral needs for substance use
treatment and/or community services.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of detoxification screenings at triage 5,298.00 3,342.00 4,500.00
2,237.00
* Due to procedure changes, screenings are not
conducted unless a bed is available, resulting in a
decrease from the prior year.
-33.1%
Number of enrollments in the Detoxification
program
1,850.00 1,791.00 1,960.00
1,946.00
8.7%
Percent of consumers who complete
Detoxification and who are referred and enroll in
treatment within the agency
82.00 85.68 75.00
66.60
* Clients participating in the new Medication
Assisted Treatment (MAT) program are referred and
required to enroll in Residential and/or Outpatient
treatment services. When this program was initiated,
there were some challenges engaging these clients in
treatment.
-22.3%
Percent of consumers who successfully complete
Detoxification
77.70 76.52 70.00
71.80
-6.2%
Percent of Detoxification beds utilized 94.80 95.10 90.00
89.90
-5.5%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Human Services - Page 14
Broward Addiction Recovery
Outpatient Services
Goal Statement:
To provide best practice substance use treatment to clients with addiction and co-occurring disorders whose recovery efforts allow for treatment in an uncontrolled
environment to reduce or eliminate client relapse rates.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of enrollments in any level of Outpatient 1,732.00 1,502.00 1,750.00 -11.3%
1,332.00
Treatment Services
Percent of clients who successfully complete the
Intensive Outpatient Level of Care within
Outpatient Treatment Services
58.20 68.88 50.00
46.30
* The decrease is primarily due to the longer stay
required by changes in the Intensive Outpatient
Program (IOP) and initial challenges with enrolling
clients from the new Medication Assisted Treatment
Program (MAT) into Outpatient Treatment Services.
-32.8%
Percent of clients who successfully complete the
Non-Residential Day (NRD) Treatment Level of
Care within Outpatient Treatment Services
52.80 41.97 50.00
43.40
3.4%
* This program was discontinued effective February
2018, therefore, no data was reported in the third
and fourth quarters of FY18. Clients are now directed
towards the Intensive Outpatient Treatment level of
care.
Percent of clients who successfully complete the
Outpatient Level of Care within Outpatient
Treatment Services
69.00 65.92 50.00
55.00
* The decrease is primarily due to the initial
challenges with enrolling clients from the new
Medication Assisted Treatment (MAT) Program into
Outpatient Treatment Services.
-16.6%
Percent of consumers with no alcohol or drug use
during the 30 days prior to discharge
66.90 59.51 60.00
54.50
-8.4%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Human Services - Page 15
Broward Addiction Recovery
Residential Services
Goal Statement:
To provide best practice substance use treatment to clients with addiction and co-occurring disorders whose recovery efforts require treatment in a controlled environment
to reduce or eliminate client relapse rates, and include the goal of minimizing teratogen exposure to pregnant women's unborn children until birth.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of enrollments in Residential Treatment
Services
1,128.00 1,091.00 1,000.00
762.00
-30.2%
* The length of stay for this program was increased
from 30-days to 60-days which limits the number of
enrollments as clients are staying longer.
Percent of consumers who successfully complete
Residential Treatment
72.00 72.97 65.00
58.70
* The length of stay for this program was increased
from 30-days to 60-days which limits the number of
enrollments as clients are staying longer. Therefore,
there was a decrease in the successful completions
as clients adapted to a longer program length.
-19.6%
Percent of Residential beds utilized 95.60 89.02 90.00
88.90
-0.1%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Human Services - Page 16
Elderly and Veterans Services
Behavioral Health Administration
Goal Statement:
To provide administrative and management oversight to the behavioral health components of Elderly and Veteran's services, in order to deliver comprehensive service
planning to older adults (55+) with diagnosed mental health disorders, who are at risk of requiring more intensive and restrictive institutional placements.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Percent of targeted service goals that are achieved
in the Managing Entity program
95.00 96.00 80.00
100.00
4.2%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Human Services - Page 17
Elderly and Veterans Services
Elderly and Veterans Administration
Goal Statement:
To continually expand and enhance the Elderly and Veterans Services Division's capacity to provide effectively managed and specialized social services to Broward County
seniors, their caregivers and families, as well as similar services for Veterans, their dependents and dependent survivors that result in the attainment and/or maintenance of
self-sufficiency.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Dollar value of co-payments received 229,700.88 251,861.07 185,000.00
318,959.23
* The dollar value of copayments received increased
due to the continued successful collection, combined
with more efficient practices and a larger number of
clients receiving services.
26.6%
Number of community outreach events 135.00 106.00 60.00
65.00
* There were fewer outreach events than in the
previous year primarily as a result of additional
responsibilities assumed by existing staff due to the
increased demand for services.
-38.7%
Percent of grant performance based outcomes
achieved
87.60 86.00 80.00
84.00
-2.3%
Percentage of case manager time engaged in
direct service provision
77.25 69.00 70.00
73.75
6.9%
Total amount of in-service training hours provided
to staff
1,700.00 1,449.00 1,800.00
1,850.00
* The increase is due to higher staff participation in
job related training due to an increase in training
requirements.
27.7%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Human Services - Page 18
Elderly and Veterans Services
Elderly Programs
Goal Statement:
To provide case management and community support services that assist frail, functionally impaired elders in maintaining their independence in the community and prevent
or delay their institutionalization.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average monthly service plan cost per consumer
served
257.35 229.97 230.00
266.25
* The cost of service plans increased due to an
increase in the service needs of elders as well as
slight cost increases.
15.8%
External customer satisfaction rating 4.02 4.07 4.50
4.45
9.3%
Number of consumers served 452.00 660.00 450.00
836.00
* This increase from the prior year is due to a higher
number of participants receiving services through
EVSD Elderly Programs.The Division continues to
expand its services in order to keep seniors in their
home communities, aging in place.
26.7%
Number of customer relation unit calls for service 44,778.00 45,155.00 50,000.00
53,816.00
* As the Division's Outreach efforts continue to
expand, there is a concurrent increase in calls for
service.
19.2%
Percentage of consumers receiving community
care services who maintain a successful recovery
and/or remain in the least restrictive environment
100.00 100.00 98.00
100.00
0.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Human Services - Page 19
Elderly and Veterans Services
Veterans Services
Goal Statement:
To provide specialized social services targeted to veterans, their dependents and dependent survivors which result in the attainment and/or maintenance of self-sufficiency.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Dollar value of approved claims filed with the
assistance of the Veterans Services Section
10,589,065.00 12,004,973.00 11,400,000.00
11,486,708.00
-4.3%
External consumer satisfaction rating 4.91 4.94 4.50
4.97
0.6%
Percentage of claims or appeals filed within one
office contact with veterans or dependent
100.00 99.94 95.00
100.00
0.1%
Percentage of consumers who augment their
income through participation in benefit
acquisition programs
44.70 41.63 40.00
36.00
-13.5%
Total number of claims and appeals filed for
veterans, dependents, and dependent survivors
1,447.00 1,655.00 1,500.00
1,874.00
13.2%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Human Services - Page 20
Family Success Administration
Family Success Administration
Goal Statement:
To provide administrative oversight and coordination of comprehensive human services offered by the Division and its community-based partners at one-stop service
locations throughout Broward County.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Percentage of Commission Requests responded to
by the Division within ten business days of being
assigned to the Division
100.00 100.00 100.00
100.00
0.0%
Percentage utilization of grant funding 95.00 95.00 92.00
90.00
-5.3%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Human Services - Page 21
Family Success Administration
Family Success Centers
Goal Statement:
To provide one-stop entry to comprehensive human services in partnership with community-based providers in Broward County, assisting individuals and families to achieve
and maintain health, safety and economic stability.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average percent of caseworker time that is used
to provide direct service
74.75 78.00 70.00
65.59
* Fewer customers were qualified to receive
emergency assistance due to their inability to comply
with program and income requirements.
-15.9%
External customer satisfaction rating 4.88 4.90 4.80
4.89
-0.2%
Number of customers receiving case management
services
1,194.00 1,200.00 1,200.00
688.00
* Fewer customers were qualified to receive
emergency assistance due to their inability to comply
with program and income requirements.
-42.7%
Percent of all Family Success individuals with a
case plan successfully meeting 100% of their case
plan goals at time of discharge
95.60 97.00 90.00
97.00
0.0%
Percent of clients placed in transitional or
permanent housing models who maintain housing
for six months (Includes Housing First clients)
90.60 87.00 80.00
82.00
-5.7%
Percentage of individuals who received emergency
assistance payments who maintained permanent
housing for three (3) months
90.10 93.00 88.00
95.00
2.2%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Human Services - Page 22
Port Everglades
Administration/Nondepartmental
Goal Statement:
To coordinate the various administrative and financial activities of the divisions within the Port Everglades Department to ensure compliance with County policies and goals,
and to develop marketing and promotional strategies that create and promote commerce and industry and create employment within Broward County.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Customer satisfaction measured among tenants
and port users via customer service survey
N/A N/A 4.25
N/A
* No customer service surveys were conducted in
FY16-FY18.
N/A
Meet or exceed the current target of passenger
count
3,830,041.00 3,864,557.00 3,624,226.00
3,870,342.00
0.1%
Meet or exceed the current target of twenty-foot
equivalent units added
1,037,226.00 1,076,913.00 1,057,971.00
1,108,463.00
2.9%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Port Everglades - Page 1
Port Everglades
Business Administration
Goal Statement:
To provide Port-wide general administrative support and services including agenda coordination and communication support; to provide property management, leasing, and
administration of Port real estate, and management of the contract for parking facility operation; to promote the benefits of, and to operate/expand, Foreign-Trade Zone No.
25; to provide regulation of certain business activities through management of the franchise and business permit program; to administer various contracts; to provide liaison
for risk management functions at the Port; to provide human resources support to all employees and management of the seaport; and to provide guidance and support of
purchasing activities for the Enterprise Fund.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average time to process a completed franchise
application (completed application to public
hearing in days)
55.61 60.75 45.00
51.87
-14.6%
Average time to process a purchase order up to
$250K (days)
49.37 76.97 55.00
87.21
13.3%
Percent of leasable warehouse space occupied 82.50 84.20 82.00
90.80
7.8%
Percent of rental revenue goal reached 100.80 96.80 98.00
99.00
2.3%
Percentage of developed leasable land occupied 96.06 92.60 96.00
95.00
2.6%
Percentage of leasable office space occupied 88.50 92.00 90.00
93.30
1.4%
Rental revenue generated from leases (millions) 15.21 15.80 15.00
15.37
-2.7%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Port Everglades - Page 2
Port Everglades
Finance
Goal Statement:
To provide accounting functions, fiscal planning, budgeting, and information technology services for the Port Everglades Department to ensure statutory compliance and to
provide information for decision making.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Cost per invoice including collection ($) 42.16 41.94 41.00
44.28
5.6%
Number of days needed to process a receiver 29.00 22.00 27.00
23.00
4.5%
Number of invoices generated 15,534.00 15,610.00 15,000.00
16,129.00
3.3%
Percentage of accounts receivable classified as
current
98.44 97.89 97.00
98.71
0.8%
Percentage of checks received and deposited
within one day of receipt
99.68 99.69 99.00
99.17
-0.5%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Port Everglades - Page 3
Port Everglades
Operations
Goal Statement:
To provide the four functional areas with planning and administrative support; to coordinate and control the movement of all ships, cargo, and passengers moving through
the seaport and to maintain the facilities affecting those movements in order to ensure prompt and efficient service to Port users.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average number of work orders backlogged 23.89 46.91 20.00
60.56
* The increase in backlogged work orders is due to
an increase in crane rental hours, resulting in cranes
not being available for low priority corrective repairs.
29.1%
Average work order aging (days) 2.43 1.59 6.00
1.00
* The variance is due to a change in the method of
accounting for work orders due to the
implementation of a new work order system in FY18.
-37.1%
Compliance by Port users of directive issued for
facility housekeeping within 48 hours (percent)
81.82 80.00 100.00
75.00
-6.3%
Percent of container crane uptime 99.94 99.93 99.80
99.93
0.0%
Percent of time reporting to the job site (berth) 15
minutes or more prior to a ship docking/sailing
97.33 95.97 95.00
95.39
-0.6%
Percentage of customer inquiries responded to
within one business day
99.41 99.31 100.00
98.02
-1.3%
Percentage of preventative maintenance projects
completed compared to number scheduled
92.33 90.43 90.00
96.40
6.6%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Port Everglades - Page 4
Port Everglades
Seaport Construction and Engineering
Goal Statement:
To provide strategic facilities technical support for the planning of seaport development and to maintain existing facilities and manage design, engineering and construction of
new facilities for Port clients and staff while protecting the environment within the Port jurisdictional area.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
New projects initiated 17.00 14.00 19.00
18.00
* The increase is due to additional repair projects.
28.6%
Number of projects managed 35.00 35.00 34.00
37.00
5.7%
Number of projects managed per project manager 4.00 4.00 4.00
5.00
* The increase is due to a project manager vacancy
in FY18.
25.0%
Percentage of projects completed within original
time frame
100.00 100.00 90.00
90.00
-10.0%
Percentage of projects completed within the
original budget allocation (including contingencies)
100.00 100.00 100.00
100.00
0.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Port Everglades - Page 5
Construction Management
Construction Management
Goal Statement:
To systematically manage the planning, design and construction of vertical capital projects for Broward County agencies with the objective of providing quality
environmentally sustainable facilities in a timely and fiscally responsible manner
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Internal customer satisfaction rating 4.46 4.60 4.50
4.50
-2.2%
Number of CMD consulting hours provided to
County agencies
3,560.00 3,031.00 3,000.00
2,202.00
* Consulting hours are decreasing due to a greater
focus on renovation and construction projects.
-27.4%
Number of construction projects managed 13.00 12.00 16.00
14.00
* The Temporary Downtown Bus Terminal and New
Building Code Services Office projects were added in
FY18.
16.7%
Number of Green/LEED certified building projects 11.00 11.00 11.00
13.00
* The New Building Code Services Office project was
added in FY18.
18.2%
Number of new projects initiated (construction
and renovation) under Construction Management
Division
20.00 82.00 20.00
29.00
* FY17 included a one-time transfer of over 60
projects from the Facilities Management Division.
-64.6%
Number of renovation projects managed 35.00 106.00 100.00
94.00
-11.3%
Total amount authorized for all projects
(construction and renovation) managed under
Construction Management Division (millions)
566.00 603.00 1,030.00
630.00
4.5%
Total number of projects (construction and
renovation) managed per Construction
Management Division project manager
7.42 11.85 8.00
10.00
* The variance is due to an increase in the number
of project managers and fewer renovation projects in
FY18.
-15.6%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Administration - Page 1
Public works
Public works Administation
Facilities Management
Cleaning
Goal Statement:
To maintain clean and safe facilities for all employees and visitors at leased and owned County facilities.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Cost per square foot for cleaning expenses ($) 1.95 1.84 1.53 -2.2%
1.80
Customer satisfaction rating 4.00 4.14 4.00
3.21
* A variety of contractual issues coupled with
increased requests have hindered FMD’s ability to
respond promptly to increased custodial demand,
resulting in a decrease in the customer satisfaction
rating in FY18.
-22.5%
Number of square feet serviced by the cleaning
section (in millions)
4.40 5.60 5.60
5.60
0.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Facilities Management - Page 1
Facilities Management
Paid Parking
Goal Statement:
To provide adequate and safe parking availability for employees and visitors in close proximity to the Broward County Governmental Center and Courthouse Complex/Judicial
Center.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Cost per square foot for paid parking ($) 0.56 0.73 0.78
0.65
-11.0%
Customer satisfaction rating 4.00 4.43 4.00
4.00
-9.7%
Number of square feet serviced by paid parking (in
millions)
1.60 1.70 1.70
1.70
0.0%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Facilities Management - Page 2
Facilities Management
Program Administration/Management
Goal Statement:
To oversee and manage effective Facility Management Division operations related to the Repairs and Maintenance, Roads and Grounds, Utilities, Cleaning, Paid Parking, and
Security programs.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average inventory accuracy (%) 99.80 99.47 95.00
100.00
0.5%
Average warehouse turn ratio 1.43 1.14 1.50
1.19
4.4%
Cost per square foot for Administrative expenses
($)
0.42 0.49 0.52
0.51
4.1%
Customer satisfaction rating 4.45 4.86 4.00
4.03
* NOTE PENDING
-17.1%
Number of space planning projects managed 42.00 76.00 40.00
101.00
* The space planning section has been more
involved with functions not previously performed,
resulting in an increase in the number of projects
managed.
32.9%
Number of square feet managed (in millions) 8.30 8.40 8.40
8.40
0.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Facilities Management - Page 3
Facilities Management
Real Property
Goal Statement:
To serve as professional real estate advisors to the County Commission, Administration and Departments of County government; efficiently and professionally acquire real
estate and property rights through purchase, lease and license to meet the needs of all branches of County government; dispose of surplus property; lease administration;
investigative research and due diligence; processing of vacation applications; manage real property records and escheated property inventory.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average number of parcels in negotiation for
purchase or lease per property agent
94.00 121.00 90.00
123.00
1.7%
In-house appraisal projects, review of third party
appraisals, and review of residential appraisal
reports
90.00 36.00 20.00
39.00
8.3%
Internal customer satisfaction rating 4.53 4.02 4.50
4.53
12.7%
Number of appraisals received and reviewed 341.00 540.00 250.00
278.00
* The number of assignments fluctuates based on
how many appraisals are completed. The majority of
the appraisals are for the Aviation Sales Assistance
Program, which decreased in FY18.
-48.5%
Number of Ownership and Encumbrance Reports
(O&E) processed
403.00 343.00 260.00
349.00
1.7%
Number of parcels received for purchase and lease
acquisition, and disposition
122.00 117.00 90.00
144.00
* Fluctuations are typical from year to year and
cannot be attributed to a specific trend.
23.1%
Number of vacation/abandonment applications
received, in process, and approved
21.00 19.00 18.00
30.00
* Vacation and abandonments are dictated by
redevelopment activity in the public sector
construction market and may vary from year to year.
57.9%
Percentage of building square footage, leased
versus owned
12.97 13.23 13.00
13.00
-1.7%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Facilities Management - Page 4
Facilities Management
Repairs and Maintenance
Goal Statement:
To ensure the satisfactory preservation of the County's investment in physical facilities and to provide a clean, safe, and adequately maintained working environment for
employees, residents and visitors.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average number of days to complete a work order
from date of receipt
29.82 37.50 30.00
40.14
7.0%
Average number of hours to complete a work
order
2.15 2.01 2.50
2.47
* The increase in time to complete work orders is
due to an increase in work load for FY18.
22.9%
Cost per square foot for maintenance and repairs
($)
1.46 1.57 1.55
1.53
-2.5%
Customer satisfaction rating 4.29 4.71 4.00
3.77
* The decrease in the customer satisfaction rating
was caused by an increase in time to complete work
orders due to an increase in work load.
-20.0%
Number of facilities maintained 136.00 136.00 136.00
138.00
1.5%
Number of square feet serviced by Repairs and
Maintenance (millions)
6.60 7.40 7.50
7.50
1.4%
Number of work orders processed 45,842.00 43,922.00 42,000.00
57,098.00
* The increase in the number of work orders
processed from the prior year is due to the Division
being more proactive in completing preventative and
corrective work orders.
30.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Facilities Management - Page 5
Facilities Management
Roads and Grounds
Goal Statement:
To provide preservation of the County's investment in its exterior facilities (roads and grounds) and to provide a clean, safe and adequately maintained working environment
for employees and visitors.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Cost per square foot for roads and grounds
expenses ($)
0.15 0.16 0.21
0.21
* In FY18, several contractors were not able to meet
the contract requirements. The Division had to rely
on other higher cost contracts to complete the
groundskeeping work, resulting in a higher cost per
square footage in FY18.
31.3%
Customer satisfaction rating 4.25 4.33 4.00
3.73
-13.9%
Number of square feet serviced by Roads and
Grounds (in millions)
6.20 7.00 7.00
7.00
0.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Facilities Management - Page 6
Facilities Management
Security
Goal Statement:
To provide a safe and secure environment for all employees and visitors at all facilities within the program.
% Change
FY 2016 FY 2017 FY 2018 FY 2018
Actual Actual Annual Actual
Actual FY2017 to FY2018
Performance Measure
Projection
Cost per square foot for security expenses ($) 0.83 1.16 0.93 0.0%
1.16
Number of square feet serviced by the security 5.20 6.00 6.00 1.7%
section (in millions)
6.10
Customer satisfaction rating 4.00
4.08
4.434.50 -7.9%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Facilities Management - Page 7
Facilities Management
Utilities
Goal Statement:
To achieve and maintain high efficiency, economical, and conservative use of the electrical and other energy resources necessary to meet County needs, while enhancing cost-
effectiveness and reducing levels of Green House Gases (GHG).
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Energy Cost Index (dollars/sq.ft./yr) 1.52 1.57 1.50
1.47
-6.4%
Energy Performance Index (kWh/sq.ft./yr) 22.25 22.10 22.00
19.99
-9.5%
Number of square feet serviced by utilities (in
millions)
4.30 4.80 4.80
5.06
5.4%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Facilities Management - Page 8
Highway Construction and Engineering Services
Engineering Management and Design
Goal Statement:
To manage the design and construction of roadway improvement projects within the adopted transportation capital improvement program to ensure safe and adequate
transportation facilities for the public and to provide design and construction management services for in-house projects and provide professional services to other agencies.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Construction value of projects managed per
project manager (millions)
3.86 6.90 5.00
5.95
-13.8%
Dollar value of construction during the fiscal year
(millions)
7.73 13.74 15.00
12.95
-5.7%
Dollar value of design and construction
management services
1,157,054.00 1,249,346.00 1,000,000.00
1,301,517.00
4.2%
Number of lane/miles under construction 11.75 8.00 12.00
8.00
0.0%
Number of traffic signal plans designed 17.00 6.00 8.00
3.00
* The decrease from the prior year in plans designed
is due to delays in Stirling Road and Palm Avenue
projects caused by right-of-way issues, utility line
relocations, and coordination requirements with
outside agencies.
-50.0%
Percent of projects complete with no more than
20% increase in contract time from the original
contract schedule
100.00 100.00 100.00
100.00
0.0%
Percent of projects complete with no more than
5% change orders
100.00 100.00 100.00
100.00
0.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Transportation - Page 1
Transportation
Highway Construction and Engineering Services
Engineering Services
Goal Statement:
To provide professional highway and right-of-way engineering, permitting, surveying, review, and drafting services to implement and enforce development permit
construction obligations and minimum construction standards in conformity with Florida Statutes and Broward County Code thus ensuring soundness and safety of roadway
improvements, and ensuring the accuracy of recorded plat information for the general public and future real estate transactions.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Construction value of trafficway improvements
required under plat review ($)
8,512,151.00 8,170,359.00 3,000,000.00
2,791,627.00
* The trend of less large suburban plats and more
small urban infill plats being submitted for review
continues. Smaller infill plats have less trafficways
improvements. The type of plats submitted in FY18
required significantly less trafficway improvements
than the projects submitted in FY17.
-65.8%
Number of active GIS Projects for Highway
Construction and Engineering Division
15.00 16.00 16.00
16.00
0.0%
Number of active GIS Projects for other Public
Works Divisions or other Departments
3.00 3.00 4.00
3.00
0.0%
Number of GIS Datasets (feature classes)
maintained
20.00 21.00 21.00
20.00
-4.8%
Number of GIS Maps (PDF) maintained 7.00 8.00 8.00
8.00
0.0%
Number of GIS web-mapping applications
maintained
16.00 16.00 15.00
15.00
-6.3%
Number of paving and drainage and driveway
permits issued within typical timeframe of 1 hour
132.00 120.00 100.00
145.00
* Due to positive economic conditions there were a
greater number of paving and drainage and driveway
plans submitted, and accordingly, a greater number
of permits issued in comparison to the prior year.
20.8%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Transportation - Page 2
Highway Construction and Engineering Services
Engineering Services
Goal Statement:
To provide professional highway and right-of-way engineering, permitting, surveying, review, and drafting services to implement and enforce development permit
construction obligations and minimum construction standards in conformity with Florida Statutes and Broward County Code thus ensuring soundness and safety of roadway
improvements, and ensuring the accuracy of recorded plat information for the general public and future real estate transactions.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of paving and drainage plans reviewed
per year within 14 calendar day mandated review
time
59.00 53.00 70.00
67.00
* Due to positive economic conditions there were a
greater number of paving and drainage plans
submitted in comparison to the prior year.
26.4%
Number of plats recorded per year 36.00 28.00 30.00
26.00
-7.1%
Number of survey projects completed 124.00 92.00 125.00
82.00
-10.9%
Number of technical reviews for vacation requests
and re-conveyances
22.00 19.00 20.00
28.00
* Due to positive economic conditions and an
upwards trend in real estate development, there
were a greater number of vacation requests and re-
conveyances submitted for review in FY18 compared
to the prior year.
47.4%
Number of telephone inquiries about R/W, deed
donations, and annexations
1,648.00 1,610.00 1,500.00
1,735.00
7.8%
Number of water, sewer and utility permits issued
within typical timeframe of 1 hour
341.00 313.00 300.00
348.00
11.2%
Number of water, sewer and utility plans reviewed
per year within 14 calendar day mandated review
time
323.00 311.00 300.00
354.00
13.8%
Percentage of survey projects commenced within
30 days of request
93.00 88.00 90.00
92.00
4.5%
Percentage of survey projects completed at less
than the local cost index
96.00 96.00 95.00
95.00
-1.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Transportation - Page 3
Highway Construction and Engineering Services
Engineering Services
Goal Statement:
To provide professional highway and right-of-way engineering, permitting, surveying, review, and drafting services to implement and enforce development permit
construction obligations and minimum construction standards in conformity with Florida Statutes and Broward County Code thus ensuring soundness and safety of roadway
improvements, and ensuring the accuracy of recorded plat information for the general public and future real estate transactions.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Total number of plats and Delegation Requests
submitted for review
129.00 90.00 100.00
135.00
* This measure increased from the prior year due to
improving positive economic conditions.
50.0%
Value of developer required improvements
reviewed per year ($)
19,325,262.00 13,503,862.00 10,000,000.00
12,753,664.00
-5.6%
Value of driveway improvements in County Rights-
of-Way reviewed per year ($)
48,000.00 49,500.00 35,000.00
95,000.00
* This measure increased from the prior year due to
positive economic conditions and an increase in
affordable housing construction.
91.9%
Value of public right-of-way dedicated by plats
approved by the County (assumes a nominal value
of $5.00 per square foot)
1,116,235.00 22,512,472.30 500,000.00
1,139,076.00
* Plats submitted in FY17 required significantly more
right of way to be dedicated than the plats
submitted in FY18.
-94.9%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Transportation - Page 4
Highway Construction and Engineering Services
Parks - Planning and Engineering
Goal Statement:
To provide recreational facilities and amenities for residents and visitors to meet their leisure needs.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of projects managed 30.00 25.00 32.00
60.00
* The increase from the prior year is a result of the
Parks and Recreation Division assigning planning and
design development of parks maintenance projects
to the Highway Construction and Engineering
Division.
140.0%
Percent of projects completed within budget 100.00 100.00 100.00
100.00
0.0%
Value of projects managed ($) 22,850,441.00 33,497,438.00 23,800,000.00
46,374,594.00
* The increase from the prior year is a result of the
Parks and Recreation Division assigning planning and
design development of parks maintenance projects
to the Highway Construction and Engineering
Division.
38.4%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Transportation - Page 5
Highway and Bridge Maintenance
Construction/Highway Maintenance
Goal Statement:
To serve the residents of Broward County with excellence in maintaining and improving County roadways, keeping storm water infrastructure clean and efficient, beautifying
County-owned property through mowing and landscape maintenance, and the safe operation and maintenance of County-owned fixed and bascule bridges to accommodate
the safe passage of motorists, pedestrians and marine traffic.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average cost per foot to clean, inspect, and video
tape roadway drainage system storm drainage
pipes (dollars)
1.57 1.14 1.43
1.22
7.0%
Cost per catch basin serviced ($) 109.94 73.88 95.00
76.99
4.2%
Number of work days to respond to citizen
requests
1.20 0.07 1.10
1.39
* The increase is due to staff vacancies in FY18.
1885.7%
Percent compliance with the ten-year roadway
drainage system surface water management
license renewal and permit requirements program
98.00 98.00 98.00
98.00
0.0%
Percentage of time bridges operational 99.00 99.00 99.00
99.00
0.0%
Total cost of routine maintenance per lane mile ($) 3,898.06 4,551.07 4,120.00
5,319.82
* During FY18, Highway Bridge Maintenance crews
focused on a backlog of repairs, resulting in an
increase in the cost of routine maintenance per lane
mile.
16.9%
Total cost per hour for normal operation of draw
bridge ($)
26.95 27.14 25.77
30.47
12.3%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Transportation - Page 6
Highway and Bridge Maintenance
Mosquito Control Local
Goal Statement:
To monitor and control the mosquito population in order to provide protection from mosquito-borne diseases and to improve the quality of life for Broward County residents
and tourists.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Acres treated by aerial adulticiding 10,000.00 69,000.00 6,670.00
22,000.00
* During FY17, the Mosquito Control Section
experienced an increase of aerial adulticiding
requests from municipalities due to the public health
declared emergency for the Zika virus.
-68.1%
Acres treated by ground adulticiding 546,672.00 451,311.00 480,800.00
285,500.58
* There was a decrease in the number of citizen
requests in FY18, resulting in less acres treated by
ground adulticiding.
-36.7%
Acres treated by ground larviciding 8,463.00 55,764.00 150,000.00
83,713.33
* There was a decrease in the number of citizen
requests in FY18, resulting in less acres treated by
ground larviciding.
50.1%
Average number of work days to respond to
citizens request
5.31 4.93 3.00
4.50
-8.7%
Cost per acre for aerial adulticiding ($) 0.84 2.49 0.84
0.97
* There was a decrease in the number of citizen
requests in FY18, resulting in less aerial adulticiding.
-61.0%
Number of citizen requests 18,432.00 16,950.00 15,470.00
12,646.00
* During FY17, there was a public health declared
emergency for the Zika virus and Hurricane Irma,
which increased the number of citizens requests.
-25.4%
Number of sites inspected 7,574.00 5,490.00 6,700.00
2,914.00
* During FY18, the Mosquito Control Section had a
decrease in the number of citizen requests.
Additionally, less field personnel were available in
FY18 due to vacancies.
-46.9%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Transportation - Page 7
Traffic Engineering Services
Administration
Goal Statement:
To provide administrative support and resources to the Traffic Engineering Division in order to enhance efficiencies and productivity, and ensure compliance with Broward
County's policies and goals to provide a safe and efficient traffic control system for residents and visitors.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
External customer satisfaction rating 3.89 4.39 4.50
4.56
3.9%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Transportation - Page 8
Traffic Engineering Services
Signal Construction/Maintenance
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signals.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of field maintenance tasks performed (all
signal devices and school flashers)
15,069.00 19,388.00 15,000.00
20,459.00
5.5%
Number of repairs to controllers and peripherals
(electronic shop)
1,677.00 1,108.00 1,300.00
1,037.00
-6.4%
Number of school flashers maintained (ground-
mounted and aerial)
1,021.00 1,026.00 1,022.00
1,055.00
2.8%
Number of signalized intersections maintained
(excluding school flashers)
1,501.00 1,442.00 1,472.00
1,450.00
0.6%
Number of streetlights maintained 1,509.00 1,518.00 1,519.00
1,523.00
0.3%
Percent of emergency calls responded to within 1
hour
96.00 94.60 95.00
93.60
-1.1%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Transportation - Page 9
Traffic Engineering Services
Signal Systems Engineering
Goal Statement:
To optimize the efficiency and reliability of the County's traffic signal system in order to mitigate congestion and maximize traffic signal coordination for all road users.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of arterial segments retimed 50.00 56.00 30.00
95.00
* Two vacant positions were filled in FY18, which
contributed to the increase of this performance
metric.
69.6%
Number of communication inspections performed 30.00 25.00 60.00
17.00
* The decrease from the prior year is due to less
inspection requests submitted to the County for
inspection during FY18.
-32.0%
Number of communication plans reviewed 435.00 314.00 400.00
374.00
* The increase from the prior year is due to more
plans submitted to the County for review during
FY18.
19.1%
Number of customer timing requests 1,881.00 2,574.00 1,250.00
1,594.00
* The decrease from the prior year is due to an
outlier in FY17 caused by large data requests
originating from the Florida Department of
Transportation’s !rterial Management Program.
-38.1%
Number of signals retimed (synchronized
operation)
821.00 544.00 400.00
1,000.00
* Two vacant positions were filled in FY18, which
contributed to the increase of this performance
metric.
83.8%
Number of timing adjustments at individual traffic
signals
1,394.00 1,790.00 1,000.00
2,006.00
12.1%
Percent of synchronized signals retimed 19.75 13.25 33.00
20.75
* Two vacant positions were filled in FY18, which
contributed to the increase of this performance
metric.
56.6%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Transportation - Page 10
Traffic Engineering Services
Signal Systems Engineering
Goal Statement:
To optimize the efficiency and reliability of the County's traffic signal system in order to mitigate congestion and maximize traffic signal coordination for all road users.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Units processed by the "LOCATES" contractor 44,954.00 56,785.00 65,000.00
67,154.00
* The increase from the prior year may be attributed
to the types of construction projects in progress
during FY18 throughout the County.
18.3%
Work tickets received from 811 Call Center 45,952.00 40,931.00 36,000.00
37,395.00
-8.6%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Transportation - Page 11
Traffic Engineering Services
Signs and Markings
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signs and pavement markings, which regulate, guide and inform the public of traffic
regulations.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of arrows, pavement legends and other
marking tasks completed
1,871.00 1,391.00 1,200.00
507.00
* The decrease from the previous year is due to
reassignment of pavement marking crew to sign
installation caused from Hurricane Irma damage and
less work orders generated by the Studies Section
possibly related to their refocused efforts on
hurricane damage repair.
-63.6%
Number of emergency calls received 1,016.00 1,409.00 700.00
1,365.00
-3.1%
Number of line miles of roadway marked 110.00 138.00 425.00
268.00
* The increase from the prior year is a result of the
longliner truck returning to full operation in FY18.
94.2%
Number of linear feet of pavement marking tasks
completed
78,252.00 31,829.00 50,000.00
23,066.00
* The decrease from the previous year is due to
reassignment of pavement marking crew to sign
installation caused from Hurricane Irma damage and
less work orders generated by the Studies Section
possibly related to their refocused efforts on
hurricane damage repair.
-27.5%
Number of sign maintenance upgrade tasks
completed
1,880.00 2,104.00 1,800.00
1,790.00
-14.9%
Number of signs fabricated 9,812.00 10,970.00 11,000.00
10,531.00
-4.0%
Number of signs installed/replaced 10,640.00 9,219.00 11,000.00
11,109.00
* The increase in signs installed is due to Hurricane
Irma sign damage and the reassignment of the
pavement marking crews for added sign installation.
20.5%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Transportation - Page 12
Traffic Engineering Services
Signs and Markings
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signs and pavement markings, which regulate, guide and inform the public of traffic
regulations.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Percent of time emergencies are responded to
within 1 hour
98.70 89.80 99.00
93.00
3.6%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Transportation - Page 13
Traffic Engineering Services
Traffic Studies
Goal Statement:
To conduct traffic studies and investigations in response to both public requests and internal surveys, which may result in the application or modification of traffic controls to
improve safety and traffic flow for the motoring public.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average cost to perform a study or investigation
($)
43.00 57.00 35.00
67.90
* The increase in average cost is attributed to fewer
number of investigations completed in FY18.
19.1%
Average cost to perform a traffic count ($) 375.00 334.50 431.00
488.00
* The increase in average cost can be attributed to
fewer number of traffic counts completed in FY18.
45.9%
Number of Maintenance of Traffic (MOT) requests
reviewed
1,093.00 1,318.00 700.00
1,338.00
1.5%
Number of traffic data requests executed (counts,
speed data, condition diagrams, etc.)
581.00 611.00 600.00
530.00
-13.3%
Number of traffic investigations completed 2,638.00 2,596.00 3,300.00
2,371.00
-8.7%
Number of traffic studies conducted 426.00 553.00 440.00
580.00
4.9%
Number of work orders generated for
maintenance and revision of traffic control devices
7,884.00 6,800.00 6,000.00
5,590.00
* The decease from the previous year can be
attributed to a vacant engineer position for part of
FY18.
-17.8%
Percent of traffic studies completed within six
weeks
90.00 79.50 90.00
87.00
9.4%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Transportation - Page 14
Broward Municipal Services District Waste Collection
Municipal Services
Goal Statement:
To provide for the efficient and reliable collection and disposal of residential solid waste and recyclables, and for the monitoring of commercial solid waste, for customers in
the Broward Municipal Services District, to ensure a clean environment.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Operating cost per single family residential unit
(dollars)
262.88 282.04 339.00
252.50
-10.5%
Pounds of recyclables collected per residential unit 383.49 365.41 395.00
413.46
13.1%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Solid Waste and Recycling Services - Page 1
Solid Waste and Recycling Services/Solid Waste
Bulk Waste and Yard Waste Program
Goal Statement:
To operate and maintain a network of collection facilities for the Broward Municipal Services District residential customers and participating cities to reduce indiscriminate
dumping and to facilitate various special waste programs.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Operating cost of disposal of trash per ton 97.45 94.48 102.00
102.49
8.5%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Solid Waste and Recycling Services - Page 2
Solid Waste and Recycling Services/Solid Waste
Household Hazardous Waste and Electronics Recycling Collection
Goal Statement:
To provide residents of the Broward Municipal Services District and participating jurisdictions with a cost effective program to properly dispose of household hazardous waste
and electronics, in order to remove heavy metals and other hazardous materials from the waste stream.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of household hazardous waste and 14,941.00 13,079.00 12,200.00 9.1%
14,266.00
electronic recycling program users
Operating cost per pound for removal of
household hazardous and electronic materials
from waste stream
1.40 1.64 1.60
1.24
* Due to a change in how certain costs that were
previously allocated throughout the division were
budgeted in FY18, the section's expenses decreased
while the pounds of household hazardous and
electronic materials remained relatively constant.
This resulted in a lower operating cost per pound
than the previous fiscal year.
-24.4%
Total pounds of household hazardous and
electronic materials removed from waste stream
855,907.00 700,777.00 720,000.00
690,126.00
-1.5%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Solid Waste and Recycling Services - Page 3
Solid Waste and Recycling Services/Solid Waste
Landfill Operations
Goal Statement:
To ensure a safe environment and protect public health by providing a publicly owned and operated disposal site for unprocessable waste.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Operating cost per ton of waste received 47.81 44.95 40.98 -60.2%
17.88
* The cost of maintenance/repairs, workers
compensation, group insurance, and cost allocation
decreased in FY18 and reduced the overall operating
cost per ton of waste received.
Tons of unprocessable waste landfilled 52,193.00 54,340.00 54,870.00
93,418.12
* The increase in tonnage can be attributed to the
impacts of Hurricane Irma, the state of the economy
which is producing more construction and
demolition waste, a favorable disposal rate, and
increased demand from cities.
71.9%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Solid Waste and Recycling Services - Page 4
Solid Waste and Recycling Services/Solid Waste
Recycling
Goal Statement:
To coordinate the processing of recyclables for the Broward Municipal Services District and for County governmental facilities, and to monitor and encourage increased
recycling and waste reduction throughout Broward County.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of volunteers that participate in the Keep
Broward Beautiful Program
1,480.00 1,276.00 1,500.00
1,053.00
* Due to Hurricane Irma, numerous clean up events
were postponed or cancelled, resulting in a decrease
in the number of volunteers in FY18.
-17.5%
Participating county government buildings and
parks
100.00 104.00 107.00
108.00
3.8%
Percent of solid waste recycled countywide 38.00 48.00 40.00
47.00
-2.1%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Solid Waste and Recycling Services - Page 5
Water and Wastewater Services
Water and Wastewater Services/Administration
Goal Statement:
To administer and coordinate all activities within the Water and Wastewater Services to maintain financial stability, optimize productivity, increase cost-effectiveness, and
ensure compliance with all county, state, and federal requirements.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Commissioner's requests per 10,000 customers 1.23 0.63 2.00
0.65
4.0%
Ratio of Available Funds (Revenues net of
Operating Expense) to Debt Service Payments
1.74 1.87 1.75
1.97
5.3%
Total cost per 1,000 gallons (Regional Raw Water
Operations)
0.25 0.20 0.20
0.20
0.0%
Total cost per 1,000 gallons (Regional
Transmission Operations)
0.11 0.13 0.14
0.11
* The variance from the prior year is due primarily to
a decrease in the debt service principal for the 2012C
bond in FY18. Additionally, there was an increase in
sewer flows as a result of additional rainfall, which
increased inflow and infiltration to the system in
FY18.
-15.4%
Total cost per 1,000 gallons (Regional Treatment
Operations)
0.88 1.00 0.85
0.84
* The variance from the prior year is due primarily to
a decrease in the debt service principal for the 2012C
bond in FY18. Additionally, there was an increase in
sewer flows as a result of additional rainfall, which
increased inflow and infiltration to the system in
FY18.
-16.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Water and Wastewater - Page 1
Water and Wastewater Services
Water and Wastewater Services/Administration
Goal Statement:
To administer and coordinate all activities within the Water and Wastewater Services to maintain financial stability, optimize productivity, increase cost-effectiveness, and
ensure compliance with all county, state, and federal requirements.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Total cost per 1,000 gallons (Retail Sewer
Operations)
3.87 3.90 3.25
3.30
* The variance from the prior year is due primarily to
a decrease in the debt service principal for the 2012C
bond in FY18. Additionally, there was an increase in
sewer flows as a result of additional rainfall, which
increased inflow and infiltration to the system in
FY18.
-15.4%
Total cost per 1,000 gallons (Retail Water
Operations)
3.30 3.25 3.10
2.90
-10.8%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Water and Wastewater - Page 2
Water and Wastewater Services
Water and Wastewater Services/Business Operations
Goal Statement:
To provide business services to Water and Wastewater Services by delivering exceptional customer service; billing and collecting for services rendered; safeguarding assets;
providing accurate and timely financial analysis and information that supports responsible decision-making, and strategies to ensure fiscal solvency; and promoting
accountability, efficiency and innovation.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average total cost per customer account per
month
7.42 7.40 8.50
8.28
11.9%
Defaults under bond resolution 0.00 0.00 0.00
0.00
0%
External audit comments 1.00 0.00 0.00
2.00
* The auditors’ comments were related to the
allowance for doubtful accounts and the meter
reading exception report. No changes were made to
the financials.
N/A
External customer satisfaction rating 4.60 4.50 4.50
4.50
0.0%
Number of customer service calls received N/A N/A 120,000.00
47,209.00
* This is a new measure for FY18.
N/A
Percent of facilities work orders completed within
15 days
85.00 95.00 80.00
99.00
4.2%
Percent of financial management reports
completed within 30 days of end of month (%)
100.00 100.00 100.00
100.00
0.0%
Percent of inventory requisitions filled within 3
days
96.00 95.00 95.00
95.00
0.0%
Percent of required accounts in compliance with
the Backflow Certification Compliance Ordinance
88.00 84.00 85.00
90.00
7.1%
Percentage of purchase orders processed within 3
days
91.00 94.00 87.00
94.00
0.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Water and Wastewater - Page 3
Water and Wastewater Services
Water and Wastewater Services/Business Operations
Goal Statement:
To provide business services to Water and Wastewater Services by delivering exceptional customer service; billing and collecting for services rendered; safeguarding assets;
providing accurate and timely financial analysis and information that supports responsible decision-making, and strategies to ensure fiscal solvency; and promoting
accountability, efficiency and innovation.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Provision for uncollectable payments as a
percentage of retail sales
2.57 1.11 2.50
2.79
* The variance is due to an increase in Accounts
Receivable. Conversely, there was an increase in the
provision for uncollectable payments.
151.4%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Water and Wastewater - Page 4
Water and Wastewater Services
Water and Wastewater Services/Engineering
Goal Statement:
To plan, design, and construct facilities for Water & Wastewater Services (WWS) and its customers to ensure adequate system capacity to provide water, treat sanitary sewer,
and minimize storm water flooding.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average dollar amount of construction/consultant
managed per project manager (millions)
7.20 7.13 11.00
9.83
* The variance is due to Project Manager workloads
steadily increasing due to an increased number of
construction starts.
37.9%
Bid packages closed 5.00 7.00 8.00
3.00
* The variance is due to extended regulatory permit
review periods which delayed completion of
construction and project closeout in FY18.
-57.1%
Bid packages to purchasing 15.00 6.00 15.00
16.00
* The variance was due year-to-year differences in
project schedules, which can affect the number of
bid packages sent to Purchasing.
166.7%
Change order percentage 2.53 -0.29 2.00
-0.68
* The variance is due to detailed quality assurance
and control performed by staff during the design
period.
-134.5%
Developer projects coordinated (monthly average) 350.00 365.00 80.00
332.00
-9.0%
Developer projects reviewed 165.00 231.00 165.00
134.00
* The variance is due to fewer project submittals by
developers in FY18.
-42.0%
Dollars spent (millions) 42.20 39.20 65.00
44.00
12.2%
Percent of developer plans reviewed in 14 days or
less
99.00 99.00 98.00
99.00
0.0%
Permit applications processed 226.00 176.00 215.00
176.00
0.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Water and Wastewater - Page 5
Water and Wastewater Services
Water and Wastewater Services/Engineering
Goal Statement:
To plan, design, and construct facilities for Water & Wastewater Services (WWS) and its customers to ensure adequate system capacity to provide water, treat sanitary sewer,
and minimize storm water flooding.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Plats, site plans, easement vacations, re-zonings
processed
368.00 433.00 250.00
591.00
* The variance is due to an increase in developer
plat, site plan, easement, and re-zoning submittals in
FY18.
36.5%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Water and Wastewater - Page 6
Water and Wastewater Services
Water and Wastewater Services/Information Technology
Goal Statement:
To provide planning, acquisition, development, and maintenance of highly specialized Information Technology (IT) infrastructure and systems supporting utility business
processes and the IT infrastructure for the utility Supervisory Control and Data Acquisition (SCADA) systems.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Availability of applications and infrastructure (%) 99.60 100.00 98.00
99.90
-0.1%
Average service call resolve time (minutes) 36.65 31.20 40.00
32.57
4.4%
Internal customer satisfaction rating 4.85 4.81 4.50
4.74
-1.5%
Percent of time response to a client automation
service call is within 90 minutes
93.45 91.71 90.00
91.00
-0.8%
Service calls per systems technician 641.00 485.00 600.00
631.00
* The variance is due to staff leave, which
temporarily reduced the number of available
technicians.
30.1%
Service calls processed 3,847.00 2,908.00 3,500.00
3,785.00
* The variance is due to the roll-out of a major
project (Single Desktop), which generated more
service calls.
30.2%
Work orders processed 1,417.00 1,143.00 1,500.00
1,372.00
* The variance is due to the roll-out of a major
project (Single Desktop) and upgrades made to the
billing system, resulting in an increased number of
work orders.
20.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Water and Wastewater - Page 7
Water and Wastewater Services
Water and Wastewater Services/Operations
Goal Statement:
To produce high quality potable water and reliable water distribution and wastewater collection services to our customers, and to ensure that all services of this division are
delivered in a safe, efficient, and cost-effective manner.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Direct cost of 1,000 gallons of treated retail water
sold (treated and purchased)
2.01 1.98 2.05
2.05
3.5%
Direct cost per 1,000 gallons of regional raw water
sold
0.19 0.15 0.19
0.15
0.0%
Direct cost per 1,000 gallons of regional
wastewater treated
0.70 0.76 0.75
0.72
-5.3%
Direct cost per 1,000 gallons of retail wastewater
collected
1.85 2.10 1.80
1.94
-7.6%
Millions of gallons of hauled waste collected 44.10 42.30 44.00
45.00
6.4%
Millions of gallons of purchased water delivered
annually
2,491.00 2,406.00 2,400.00
2,382.00
-1.0%
Millions of gallons of raw water produced 6,022.00 6,077.00 6,500.00
6,561.00
8.0%
Millions of gallons of wastewater collected 5,142.00 4,747.00 5,500.00
5,001.00
5.4%
Millions of gallons of water delivered 9,658.00 9,813.00 10,000.00
9,893.00
0.8%
Millions of gallons of wholesale wastewater
transmitted
19,862.00 18,798.00 20,000.00
19,740.00
5.0%
Millions of gallons of wholesale wastewater
treated/disposed of
25,298.00 24,126.00 25,000.00
25,873.00
7.2%
Number of external water quality customer
complaints
53.00 58.00 65.00
66.00
13.8%
Number of laboratory analytes tested 46,587.00 47,779.00 40,000.00
45,538.00
-4.7%
Number of permit violations 0.00 0.00 0.00
0.00
0%
Number of system backups 2.00 0.00 0.00
0.00
0%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Water and Wastewater - Page 8
Water and Wastewater Services
Water and Wastewater Services/Operations
Goal Statement:
To produce high quality potable water and reliable water distribution and wastewater collection services to our customers, and to ensure that all services of this division are
delivered in a safe, efficient, and cost-effective manner.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Percentage of sewage spills and line blockage
responses within 2-hours
100.00 100.00 100.00
100.00
0.0%
Percentage of water quality tests in compliance 100.00 100.00 100.00
100.00
0.0%
Wet tons of bio-solids disposed of 80,254.00 85,851.00 95,000.00
82,976.00
-3.3%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Water and Wastewater - Page 9
Water Management
Water Management
Goal Statement:
To provide engineering and management services for the dependent water control districts and County regional/unincorporated waterbodies. To review public/private
development plans to identify capital improvements necessary to maintain and complete the secondary drainage system. To acquire, modify and renew consumptive use
permits necessary for existing and future water supplies for WWS customers.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of structure operations required for
water control management
112.00 129.00 100.00
164.00
* The variance is due to increased rainfall in FY18
quarters one and three, relative to FY17, creating the
need for additional control structure gate operations.
27.1%
Operation and maintenance cost per acre for all
waterways (dollars)
251.86 262.90 320.00
228.48
-13.1%
Percentage of time that system surface water
elevations are maintained within 0.2 foot of the
target wet/dry season elevations
84.00 88.00 80.00
88.00
0.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Water and Wastewater - Page 10
Water Management
Waterways Management
Goal Statement:
To provide efficient operation and maintenance of 80 miles of surface water management waterways and water control structures through water level analysis, weather
forecasting and utilization of herbicides, mechanical harvesting and grass eating carp practices to provide flood protection, recharge groundwater and conserve water
resources.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Aquatic plant management cost per acre for Parks
and other County agency waterways (dollars)
312.97 393.04 350.00
302.28
-23.1%
* The variance is due to economies of scale
advantages from treating an increased number of
acres, compared to FY17.
Number of acres of Parks and other County
agency waterways treated with herbicide
311.04 211.00 350.00
447.05
* The variance is due to full staffing in field crews
during FY18 fourth quarter and high aquatic weed
growth, allowing additional work in the County Park
waterways to be completed.
111.9%
Number of acres of water control district
waterways treated with herbicide
1,132.04 790.10 1,200.00
1,277.13
61.6%
* The variance is due to full staffing in field crews
during FY18 fourth quarter and high aquatic weed
growth, allowing additional work in the County Park
waterways to be completed.
Percent of time aquatic weed growth is controlled
in waterways so that weeds do not remain in
waterways more than 18 inches into the waterway
in residential areas and no more than 36 inches
into the waterway in other developments
89.00 94.00 85.00
94.00
0.0%
Percent of time trash and debris is removed and
grass is cut in rights-of-way adjacent to waterways
down to the edge of water four times per year or
as scheduled
100.00 100.00 100.00
100.00
0.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Public Works - Water and Wastewater - Page 11
Transit
Administration
Goal Statement:
To provide administrative, financial, leadership, and support services to the Transportation Department so that its programs meet the transportation needs of Broward
County.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of internal receivers processed 7,834.00 6,600.00 7,500.00 -16.4%
5,515.00
* The decrease in FY18 is due to consolidations in
invoicing by vendors and delays in purchase order
dispatching and year end deliveries.
Percentage of packing slips, invoices, internal
receivers (i.e., receiving documents) processed for
payment within 5 working days of their receipt in
the Payables Section
97.20 96.50 97.00
95.90
-0.6%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Transportation - Page 1
Transportation
Transit
Customer Relations and Communication
Goal Statement:
To effectively inform and educate the public on Broward County Transit services and programs; to increase ridership and promote the overall benefits of public transportation
even to those who may not use the service.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average monthly website visits 399,481.25 368,976.50 410,000.00
330,625.00
-10.4%
Duration of customer service calls (in seconds) 106.00 105.00 109.00
124.00
* The increase is due to longer explanations needed
for penny sales tax information.
18.1%
Number of bus passes sold 411,947.00 392,105.00 430,000.00
382,604.00
-2.4%
Number of community outreach presentations 98.00 73.00 70.00
92.00
* Outreach presentations were higher in FY18 due to
increased presentations relating to the penny sales
tax increase for transportation.
26.0%
Number of telephone calls answered 382,472.00 366,233.00 400,000.00
323,755.00
-11.6%
Percentage of orders for bus passes filled within 2
business days of confirmed request
93.80 82.80 95.00
87.30
5.4%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Transportation - Page 2
Transit
Grant Management
Goal Statement:
To coordinate the various grants administration support activities of the Transit Division, ensuring compliance with Federal, State, Municipal, and County goals and policies.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of PO commodity lines processed 4,895.00 6,596.00 5,000.00 44.5%
9,529.00
* The variance is due to increase in purchasing
activity in FY18 compared to FY17.
Percentage of purchase requisitions and
warehouse orders filled within 5 business days of
their receipt in the Grant Management Section
75.90 76.00 85.00
78.60
3.4%
Total number of purchase documents processed 4,221.00 4,132.00 3,500.00
3,632.00
-12.1%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Transportation - Page 3
Transit
Maintenance
Goal Statement:
To provide efficient, effective maintenance of the bus fleet and facilities to ensure safe and reliable service for the riding public.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average cost per repair work order (dollars) 418.26 460.51 420.00 3.1%
474.99
Miles between road calls 8,714.00 4,508.00 6,050.00
3,285.00
* The variance is due to a combination of factors
including an aging bus fleet and more accurate
reporting as a result of the new maintenance system
installed in FY18.
-27.1%
Number of preventive maintenance inspections 2,789.00 2,707.00 2,900.00 -3.0%
2,626.00
Number of revenue service interruptions due to
mechanical failure
2,041.00 3,885.00 1,250.00
5,263.00
* The variance is due to a combination of factors
including an aging bus fleet and more accurate
reporting as a result of the new maintenance system
installed in FY18.
35.5%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Transportation - Page 4
Transit
Paratransit Transportation
Goal Statement:
To provide public transportation services to elderly, poor, and disabled individuals in accordance with the Americans with Disabilities Act (ADA) and Chapter 427, Florida
Statutes.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Accidents per 100,000 vehicle miles 2.00 2.04 1.50
2.12
3.9%
Contract cost (blended) per trip (excluding ACT) 29.81 27.12 26.53
27.45
1.2%
Customer service complaints as a percentage of
passenger trips
N/A 0.68 2.00
0.73
7.4%
Number of Paratransit riders trained to use fixed
route
0.00 53.00 120.00
279.00
* The increase is due to the certified travel trainer
position being filled for the entire fiscal year and
additional trainings in FY18.
426.4%
Number of registered Paratransit passengers 12,139.00 15,963.00 14,500.00
16,461.00
3.1%
On-time performance (%) N/A 90.40 92.00
84.40
-6.6%
Passenger trips per revenue mile 0.10 0.09 0.08
0.09
0.0%
Portion (number) of Paratransit trips that are
Transportation Disadvantaged Community Lifeline
trips
85,392.00 117,951.00 98,155.00
160,458.00
* The increased number of Transportation
Disadvantage trips compared to last year is the result
of increased demand for Paratransit services in FY18.
36.0%
Program cost per trip (excluding ACT) 28.30 30.89 37.07
32.99
6.8%
Total number of ACT passenger trips 137,702.00 108,990.00 137,475.00
71,631.00
* The number of Agency Coordination
Transportation (ACT) passenger trips decreased in
FY18 due to a provider no longer operating and a
decrease in trips for another provider.
-34.3%
Total number of ADA and Transportation
Disadvantaged Paratransit passenger trips
564,359.00 635,491.00 727,076.00
717,996.00
13.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Transportation - Page 5
Transit
Paratransit Transportation
Goal Statement:
To provide public transportation services to elderly, poor, and disabled individuals in accordance with the Americans with Disabilities Act (ADA) and Chapter 427, Florida
Statutes.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Total number of customer service complaints
received
N/A 4,348.00 4,000.00
5,224.00
* The increase in FY18 is due to a high demand of
paratransit rides and times where vehicle availability
was low.
20.1%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Transportation - Page 6
Transit
Safety and Security
Goal Statement:
To ensure compliance with all Federal, State, and County guidelines, and to provide for a safe and secure environment for all transit passengers and employees.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Cost per random alcohol or drug test (dollars) 126.02 148.21 160.00
158.73
7.1%
Number of FTA required random drug tests
conducted
332.00 320.00 320.00
407.00
* The variance is due to a larger number of tests
performed when compared to FY17 based on federal
guidelines in FY18.
27.2%
Number of FTA required reasonable alcohol tests
conducted
124.00 94.00 120.00
123.00
* The variance is due to a larger number of tests
performed when compared to FY17 based on federal
guidelines in FY18.
30.9%
Number of injuries per 100,000 trips 0.63 0.66 0.80
0.62
-6.1%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Transportation - Page 7
Transit
Service and Capital Planning
Goal Statement:
To propose, develop, and implement modifications and improvements to the public transit system to expand access to, and usability of, public transit as a transportation
choice for residents and visitors to Broward County by working with County, Municipal, State, and Federal agencies and representatives to improve integration of public
transit services throughout the County.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of bus stop upgrades 2,469.00 2,161.00 2,000.00
1,371.00
* The decrease in FY18 is due to a transition to a
new contract to install bus stop signs and impacts
due to Hurricane Irma at the beginning of FY18.
-36.6%
Number of Community Bus passenger trips 2,437,777.00 2,290,698.00 2,546,690.00
2,206,892.00
-3.7%
Number of directly operated passenger trips
(millions)
32.60 29.00 29.50
27.80
-4.1%
Number of passengers per revenue hour 28.10 25.00 25.50
24.00
-4.0%
Passenger trips per community bus revenue hour 14.30 13.20 13.90
12.40
-6.1%
Percentage of farebox recovery to cost 33.00 29.80 30.00
27.90
-6.4%
Ratio of peak service vehicles to off-peak vehicles 1.27 1.33 1.31
1.37
3.0%
Subsidy per passenger ($) 2.15 2.58 2.65
2.81
8.9%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Transportation - Page 8
Transit
Transportation Operations
Goal Statement:
To provide effective and reliable transportation for the riding public to ensure mobility and access.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Cost per passenger trip (dollars) 3.20 3.68 3.69
3.90
6.0%
Number of driver at fault accidents per 100,000
miles
1.06 1.14 0.90
0.91
* The decrease in FY18 is attributable to more safety
awareness training provided to drivers.
-20.0%
Number of operational complaints per 100,000
riders
17.78 17.83 17.00
21.66
* The increased complaints in FY18 could be due to
a higher number of mechanical breakdowns, missed
service, or buses running late.
21.5%
Percent on-time performance 67.40 64.00 71.00
65.40
2.2%
Percentage change in passenger trips -12.10 -11.30 -9.50
-4.10
* The percentage change in trips did not decrease as
much in FY18 as it did in FY17 due to an increase in
ridership.
63.7%
Percentage of complainants contacted 98.20 96.80 98.00
94.30
-2.6%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Transportation - Page 9
Fleet Services
Equipment Maintenance
Goal Statement:
To maintain the County equipment fleet for use by other County agencies at the lowest possible cost, ensuring fleet safety and reliability.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Auto mechanic productivity (percentage of billable
hours vs. available annually)
88.00 90.00 92.00
100.00
11.1%
Average maintenance cost per vehicle ($) 1,283.00 1,191.00 1,300.00
1,266.00
6.3%
Percent of general purpose preventive
maintenance service performed on schedule
47.00 41.00 50.00
44.00
7.3%
Percent of special purpose preventive
maintenance service performed on schedule
27.00 19.00 50.00
26.00
* This increase is due to efforts by Fleet staff to
reach out to customers and make individual requests
to bring equipment in on schedule. Fleet has also
implemented new processes to reduce preventative
maintenance downtime resulting in improved
customer compliance.
36.8%
Percent of time special purpose fleet equipment is
available
99.00 99.00 93.00
99.00
0.0%
Percentage of general purpose vehicle repairs and
preventive maintenance completed within 2 days
58.00 46.00 60.00
44.00
-4.3%
Preventive maintenance service (number of
vehicles)
2,424.00 2,251.00 2,350.00
2,311.00
2.7%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Transportation - Page 10
Fleet Services
Inventory Control
Goal Statement:
To efficiently procure, stock, and issue the repair parts and fuel necessitated by fleet utilization, ensuring adequate and available inventory.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average inventory cost per numbered vehicle ($) 1,692.00 1,620.00 1,800.00
1,824.00
12.6%
Gallons of fuel purchased 1,105,106.00 1,208,672.00 1,100,000.00
1,345,930.00
11.4%
Number of purchase documents processed 3,419.00 862.00 3,500.00
175.00
* Fleet changed the way it structures POs to allow
for multiple orders within one PO, resulting in a
decrease in POs processed in FY18.
-79.7%
Percent of inventory available 70.00 66.00 80.00
64.00
-3.0%
Percent of time parts procurement achieved a two-
day turn around time
57.00 91.00 75.00
100.00
9.9%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Transportation - Page 11
Fleet Services
Vehicle Management
Goal Statement:
To manage the County equipment fleet, ensuring adequate fleet size, composition, and availability for the use of County agencies.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average total cost per vehicle ($) 3,453.00 3,173.00 4,000.00
3,594.00
13.3%
Fleet size 2,384.00 2,428.00 2,445.00
2,685.00
10.6%
Internal customer satisfaction rating 3.65 4.30 4.20
4.10
-4.7%
Miles driven on alternative fuel 374,015.00 295,433.00 450,000.00
340,157.00
* This measure increased compared to FY17 due to
reprogramming vehicles from spare functions to
being assigned to frontline staff resulting in higher
mileage overall in FY18.
15.1%
Percent of time general fleet equipment is
available
99.00 98.00 97.00
98.00
0.0%
Percent of time rental fleet equipment is available 100.00 100.00 90.00
99.00
-1.0%
Replacement vehicles purchased 105.00 130.00 200.00
153.00
* The increase is due to additional funding provided
through a 5 year capital vehicle replacement
program which was approved as part of the FY18
budget.
17.7%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Transportation - Page 12
GFLCVB/Convention Center
Convention Center Operations
Goal Statement:
To maximize the benefit to the tourism industry through the successful operation of the Broward County Convention Center and to ensure a positive reputation for Broward
County by providing facility users with a well maintained, professionally managed Convention Center.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Annual economic impact (in dollars) 725,864,544.00 658,800,972.00 635,131,476.00
684,442,926.00
3.9%
Attendance 384,503.00 401,159.00 378,980.00
459,696.00
14.6%
Convention Center contractor gross expenditures
to operate the Convention Center
N/A 6,208,966.00 12,282,690.00
6,819,467.00
9.8%
Convention Center contractor gross operating
profit/loss
N/A 2,753,091.00 -3,082,690.00
2,391,547.00
-13.1%
Convention/trade shows (Event Days) 88.00 89.00 115.00
104.00
* The overall increase over FY17 actuals for
convention/trade shows (Event Days) is primarily
attributed to higher event day activity and the
addition of new single day event convention/trade
shows in the third quarter of FY18.
16.9%
Cumulative operating cost per occupied sq. ft ($) 16.02 15.52 16.83
17.04
9.8%
Cumulative operating cost per sq. ft ($) 10.45 10.34 11.22
11.38
10.1%
Event Days 368.00 334.00 322.00
347.00
3.9%
External customer satisfaction rating 5.00 5.00 5.00
5.00
0.0%
Gross revenue generated by Convention Center
contractor from Convention Center operations
N/A 8,962,057.00 9,200,000.00
9,210,014.00
2.8%
Non-contractor County expenses to operate the
Convention Center
1,535,326.00 1,702,717.00 1,687,540.00
1,617,065.00
-5.0%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Boards and Agencies - Page 1
Boards & Agencies
Greater Fort Lauderdale Convention and Visitors Bureau (CVB)
Greater Fort Lauderdale Convention and Visitors Bureau (CVB)
Goal Statement:
To provide industry leadership in the marketing of Broward County as a premier year round destination for leisure and convention visitors in order to generate growth in the
volume of occupied room nights and their corresponding economic impact.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average daily rates of a hotel room (dollars) 136.25 137.63 128.00
147.54
7.2%
Average hotel occupancy rate (percent) 79.03 76.93 73.00
78.57
2.1%
Average number of room nights produced in
Broward County per sales staff member
117,298.00 99,808.00 112,500.00
105,979.00
6.2%
Average revenue generated by each hotel room in
Broward County (dollars)
99.00 100.00 78.00
116.00
* The average daily rate garnered by each hotel
room in Broward County saw an increase when
compared to the previous year due to market
demand.
16.0%
Total revenue collected (in millions) 61.80 63.30 62.10
83.20
31.4%
* The variance is due to an increase in the Tourist
Development Tax rate from 5% to 6% in January of
FY18.
Number of room nights produced in Broward
County by sales staff
943,688.00 802,464.00 900,000.00
847,831.00
5.7%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Boards and Agencies - Page 2
Medical Examiner and Trauma Services
Operations
Goal Statement:
To support all sections of the office by providing administrative services, collect and analyze information pertaining to deaths which fall within the jurisdiction of the Medical
Examiner, provide funding for indigent burial, and provide funding for cremation services when no private or charitable funds are available.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of cases investigated and accepted 2,107.00 2,457.00 2,150.00
2,257.00
-8.1%
Number of cases investigated but declined
jurisdiction
1,763.00 1,887.00 1,800.00
1,670.00
-11.5%
Number of cases per investigator 631.00 738.00 650.00
598.00
* The decrease is due to fewer cases accepted for
investigative review in the fourth quarter of FY18.
-19.0%
Number of indigent cases cremated with private
funding
33.00 59.00 40.00
46.00
* Due to investigator shortage in FY18 and trying to
cover 24/7 shifts, the office has not been able to
process all the Indigent Cremation and Disposition
Program (ICP) cases that were received within the
fourth quarter, resulting in a lower number of
cremations in FY18.
-22.0%
Number of indigent cases investigated and
approved for cremation at public expense
327.00 351.00 350.00
291.00
* Due to investigator shortage in FY18 and trying to
cover 24/7 shifts, the office has not been able to
process all the Indigent Cremation and Disposition
Program (ICP) cases that were received within the
fourth quarter, resulting in a lower number of cases
investigated in FY18.
-17.1%
Percent of indigent cases disposed of at public
expense
87.00 85.60 85.00
86.35
0.9%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Boards and Agencies - Page 3
Medical Examiner and Trauma Services
Operations
Goal Statement:
To support all sections of the office by providing administrative services, collect and analyze information pertaining to deaths which fall within the jurisdiction of the Medical
Examiner, provide funding for indigent burial, and provide funding for cremation services when no private or charitable funds are available.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Total number of indigent cases investigated 376.00 410.00 400.00
337.00
* Due to investigator shortage in FY18 and trying to
cover 24/7 shifts, the office has not been able to
process all the Indigent Cremation and Disposition
Program (ICP) cases that were received within the
fourth quarter, resulting in a lower number of cases
investigated in FY18.
-17.8%
Total number of scenes visited 652.00 587.00 675.00
557.00
-5.1%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Boards and Agencies - Page 4
Medical Examiner and Trauma Services
Pathology
Goal Statement:
To integrate the clinical information of past medical history and circumstances of death with evidentiary findings at the scene of death, document gross and microscopic
autopsy findings, document toxicological findings, reliably determine the cause and manner of death in medical examiner cases, and subsequently use the information
obtained from investigations to develop and implement programs designed to protect public health and reduce mortality.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of autopsies and examinations per
pathologist
290.80 285.80 250.00
203.00
-29.0%
* Data could not be reported in the fourth quarter
of FY18. The actual for FY18 will be reported when
complete data is available.
Percentage of autopsies completed within 24
hours of arrival of body to morgue
98.90 95.60 90.00
96.00
* Data could not be reported in the fourth quarter
of FY18. The actual for FY18 will be reported when
complete data is available.
0.4%
Percentage of cases with final cause of death
determination <90 days
N/A 99.80 95.00
98.30
* Data could not be reported in the fourth quarter
of FY18. The actual for FY18 will be reported when
complete data is available.
-1.5%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Boards and Agencies - Page 5
Medical Examiner and Trauma Services
Toxicology
Goal Statement:
To provide Countywide toxicology testing services for the Office of the Medical Examiner and Trauma Services and other requesting law enforcement agencies.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Average turnaround time of all cases submitted
for toxicological analysis (days)
11.38 14.75 10.00
11.93
* The decrease is due to the reduction in number of
cases.
-19.2%
Average turnaround time of law enforcement
cases submitted (days)
13.95 18.25 10.00
23.00
* The increase is a result of a resource reallocation
to focus on mission-critical cases which delayed the
processing of law enforcement cases.
26.0%
Average turnaround time of medical examiner
cases (days)
10.13 14.25 10.00
9.68
* The decrease is due to the reduction in number of
cases.
-32.1%
Cumulative number of law enforcement cases per
toxicologist
44.00 45.00 45.00
39.60
-12.0%
Cumulative number of Medical Examiner cases per
toxicologist
193.00 222.00 190.00
200.00
-9.9%
Number of cases submitted by law enforcement
agencies
314.00 307.00 320.00
271.00
-11.7%
Number of Medical Examiner cases tested 1,357.00 1,502.00 1,300.00
1,358.00
-9.6%
Total number of cases per toxicologist 238.00 269.00 235.00
241.00
-10.4%
Total number of cases submitted for toxicological
analysis
1,657.00 1,809.00 1,620.00
1,615.00
-10.7%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Boards and Agencies - Page 6
Medical Examiner and Trauma Services
Trauma Management
Goal Statement:
To ensure the planning and regulatory oversight of the Trauma Network for the provision of high quality, comprehensive trauma medical care; provide regulatory oversight
for emergency and non-emergency medical transportation; and coordinate the expeditious processing of the State of Florida Emergency Medical Services (EMS) Grant funds
to improve and expand pre-hospital EMS in Broward County.
Performance Measure
Actual
FY 2016
Actual
FY 2017
Annual
Projection
FY 2018
Actual
FY 2018
% Change
Actual FY2017 to FY2018
Number of inspections (vehicles, medical supplies,
medical staffing, and medical site reviews) per
inspector
929.00 828.00 950.00
1,007.00
21.6%
* The variance is due to a restructuring of medical
inspection responsibilities which increased
inspection activities, relative to FY17.
Number of over-triage patients (trauma alerts
patients who are discharged from a trauma
hospital within 24 hours of arrival)
153.00 140.00 170.00
469.00
* The variance is due to a change in the ISS (Injury
Severity Score) variable, which resulted in higher
values for both over and under triage patients.
235.0%
Number of trauma cases reviewed 184.00 139.00 215.00 26.6%
176.00
* The variance is due to an increase in Quality
Review meetings and reviews delayed in FY17 due to
Hurricane Irma.
Number of under-triage patients (trauma alert
patients who are not taken to a trauma center)
36.00 26.00 50.00
184.00
* The variance is due to a change in the ISS (Injury
Severity Score) variable, which resulted in higher
values for both over and under triage patients.
607.7%
Total number of trauma patients (Levels 1, 2, and
3)
7,443.00 7,138.00 7,750.00
6,678.00
-6.4%
* Notes and/or explanation of variances greater than 15%
Broward County, Florida - Fiscal Year 2018 Annual Performance Measurement Report
Boards and Agencies - Page 7
OFFICE OF MANAGEMENT AND BUDGET
115 S. Andrews Avenue, Room 404
Fort Lauderdale, Florida 33301
BOARD OF COUNTY COMMISSIONERS
Mark D. Bogen • Beam Furr • Steve Geller • Dale V.C. Holness
Chip LaMarca • Nan H. Rich • Tim Ryan • Barbara Sharief • Michael Udine