Fiscal Year 2019
First Quarter Performance Measurement Report
INTRODUCTION
The purpose of this Management Report is to provide quarterly information on
the performance of Broward County government. This document reports the quarterly
receipt and expenditure of county funds, as well as the projected and actual
performance of county agencies. All Broward County agencies that report to the County
Administrator are required to participate in the Performance Measurement and
Reporting System. The performance measurement data in this report is a summary of
the Administration’s operational performance for the most recent quarter based on un-
audited information reported by the Departments/Divisions/Offices.
The Management Report is published in electronic format only, approximately 60
days following the end of each fiscal quarter.
Performance measures, data, and notes were reviewed and approved by
Division executive management prior to publication.
If you have any questions or desire additional information, please call the
Accounting Division at (954) 357-7140 (receipts and expenditures) or the Office of
Management and Budget (performance measurements) (954) 357-6345.
Broward County, Florida – Fiscal Year 2019 First Quarter Performance Measurement Report Table of Contents
FIRST QUARTER PERFORMANCE MEASUREMENT REPORT
FISCAL YEAR 2019
TABLE OF CONTENTS
Page
Introduction ............................................................................................................................................................................................ i
Financial Statement ............................................................................................................................................................................... ii
Chapter I - County Administration
Grants Coordination ..................................................................................................................................................................... 1
Regional Communications and Technology, Office of ................................................................................................................. 2
Emergency Management ............................................................................................................................................................. 4
E-911 Fund .................................................................................................................................................................................. 5
Economic and Small Business Development, Office of ............................................................................................................... 6
Intergovernmental Affairs and Professional Standards, Office of ............................................................................................... 10
Management and Budget, Office of ............................................................................................................................................. 13
Public Communications, Office of ............................................................................................................................................... 14
Print Shop .................................................................................................................................................................................... 16
Chapter II - Aviation
Administration/Executive .............................................................................................................................................................. 17
Airport Development .................................................................................................................................................................... 18
Business and Properties Management ........................................................................................................................................ 19
Finance......................................................................................................................................................................................... 20
Information Systems .................................................................................................................................................................... 21
Maintenance ................................................................................................................................................................................. 22
North Perry Airport ....................................................................................................................................................................... 23
Operations .................................................................................................................................................................................... 24
Parking, Rental Car Center and Ground Transportation ............................................................................................................. 25
Broward County, Florida – Fiscal Year 2019 First Quarter Performance Measurement Report Table of Contents
Chapter III - Libraries, Parks and Cultural
Broward Cultural Council ............................................................................................................................................................. 26
Libraries ....................................................................................................................................................................................... 27
Parks and Recreation ................................................................................................................................................................... 30
Parks Municipal Service District ................................................................................................................................................... 34
Parks and Recreation Target Range ........................................................................................................................................... 35
Parks and Recreation/Marine Law Enforcement ......................................................................................................................... 36
Everglades Holiday Park .............................................................................................................................................................. 37
Chapter IV - Environmental Protection and Growth Management
Environmental Planning and Community Resilience .................................................................................................................. 38
Animal Care and Adoption .......................................................................................................................................................... 42
Planning and Development Management .................................................................................................................................. 44
Zoning and Code Enforcement / Municipal Service District ....................................................................................................... 47
Housing Finance and Community Development ........................................................................................................................ 49
Environmental Engineering and Permitting ................................................................................................................................ 50
Licensing, Elevator and Regulatory ............................................................................................................................................ 55
Environmental Planning Community Resilience ......................................................................................................................... 61
Building Code Services / Special Purpose Fund ........................................................................................................................ 62
Environmental and Consumer Protection ................................................................................................................................... 65
Chapter V - Finance and Administrative Services
Administration ........................................................................................................................................................................... … 69
Value Adjustment Board ........................................................................................................................................................... … 70
Accounting ................................................................................................................................................................................ … 71
Records, Taxes and Treasury ...................................................................................................................................................... 72
Human Resources ....................................................................................................................................................................... 78
Enterprise Technology Services .................................................................................................................................................. 82
Purchasing ................................................................................................................................................................................... 86
Risk Management ........................................................................................................................................................................ 88
Chapter VI - Human Services
Administration .............................................................................................................................................................................. 92
Crisis Intervention and Support .................................................................................................................................................... 94
Broward County, Florida – Fiscal Year 2019 First Quarter Performance Measurement Report Table of Contents
Community Partnerships .............................................................................................................................................................. 98
Broward Addiction Recovery ....................................................................................................................................................... 102
Elderly and Veterans Services .................................................................................................................................................... 107
Family Success ........................................................................................................................................................................... 111
Chapter VII - Port Everglades
Administration/Nondepartmental .................................................................................................................................................. 113
Business Administration ............................................................................................................................................................... 114
Finance......................................................................................................................................................................................... 115
Operations .................................................................................................................................................................................... 116
Seaport Construction and Engineering ........................................................................................................................................ 117
Chapter VIII - Public Works
Public Works Administration
Construction Management ................................................................................................................................................. 118
Facilities Management
Cleaning ............................................................................................................................................................................. 119
Paid Parking ....................................................................................................................................................................... 120
Program Administration/Management ............................................................................................................................... 121
Real Property ..................................................................................................................................................................... 122
Repairs and Maintenance .................................................................................................................................................. 123
Roads and Grounds ........................................................................................................................................................... 124
Security .............................................................................................................................................................................. 125
Utilities ................................................................................................................................................................................ 126
Transportation
Highway Construction and Engineering Services .............................................................................................................. 127
Highway and Bridge Maintenance ..................................................................................................................................... 131
Traffic Engineering Services .............................................................................................................................................. 133
Solid Waste and Recycling Services
Broward Municipal Services District Waste Collection ...................................................................................................... 138
Bulk Waste and Yard Waste Program ............................................................................................................................... 139
Broward County, Florida – Fiscal Year 2019 First Quarter Performance Measurement Report Table of Contents
Household Hazardous Waste and Electronics Recycling Collection ................................................................................. 140
Landfill Operations ............................................................................................................................................................. 141
Recycling ............................................................................................................................................................................ 142
Water and Wastewater Services
Administration .................................................................................................................................................................... 143
Business Operations .......................................................................................................................................................... 144
Engineering ........................................................................................................................................................................ 146
Information Technology...................................................................................................................................................... 147
Operations .......................................................................................................................................................................... 148
Water Management ............................................................................................................................................................ 150
Waterways Management ................................................................................................................................................... 151
Chapter IX - Transportation
Transit - Administration ...................................................................................................................................................... 152
Transit - Customer Relations and Communication ............................................................................................................ 153
Transit - Grants Management ............................................................................................................................................ 154
Transit - Maintenance ........................................................................................................................................................ 155
Transit - Paratransit Transportation ................................................................................................................................... 156
Transit - Service and Capital Planning ............................................................................................................................... 158
Transit - Transportation Operations ................................................................................................................................... 159
Fleet Services ................................................................................................................................................................... 160
Chapter X - Boards & Agencies
GFLCVB/Convention Center ........................................................................................................................................................ 163
Greater Fort Lauderdale Convention and Visitors Bureau (CVB) ................................................................................................ 165
Medical Examiner and Trauma Services, Office of ...................................................................................................................... 166
Quarterly Performance Measurement Report
Department: County Administration
Division: County Administration
Section: Grants Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Percent of grant proposals submitted
through Grants Administration during the
rating period that will be funded at some
level
38
71
38
75
Number of grant management technical
assistance and contractual reviews
completed by Grants Administration
27
4
27
20
Percent of grantees that successfully
complete their corrective action plans after
technical assistance has been given
96
75
96
90
Percent of participants who complete
Grant Program Manager trainings that
demonstrate an increase in knowledge
90
94
90
85
Number of grant opportunities identified
and forwarded to eligible agencies
39
N/A
39
70
Internal customer satisfaction rating
4.31
4.48
4.31
4.50
Number of grant opportunities submitted
with assistance from Grants Administration
8
12
8
20
Goal Statement:
To serve as a centralized resource to identify and enhance the quality of County grant applications and to provide technical assistance and training to County
agencies to improve grant management effectiveness and ensure compliance with regulations.
FY19 Quarter 1
Performance Measurement Report - Page 1
Department: County Administration
Division: Regional Emergency Services and Communications
Section: Countywide Public Safety Applications
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Percent of closest unit response capability
from a technology perspective
87.00
87.00
87.00
100.00
Percent of time the PSI network is
available
99.89
97.22
99.89
99.99
Percent of time public safety applications
are available
99.89
97.22
99.89
99.99
Goal Statement:
To foster information sharing and data interoperability by strategically designing, implementing, and maintaining cost effective mission critical public safety
applications and mobile data systems that best meet the requirements of Broward County's emergency responders.
FY19 Quarter 1
Performance Measurement Report - Page 2
Department: County Administration
Division: Regional Emergency Services and Communications
Section: Countywide Radio Communications
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Percent of radio system availablity time
100.00
100.00
100.00
99.99
Percent of radio repairs completed within 2
days
100.00
100.00
100.00
95.00
Percent of radio interoperability achieved
countywide
100.00
100.00
100.00
100.00
Goal Statement:
To foster information sharing and communication interoperability by strategically designing, implementing, and maintaining cost effective mission critical
public safety radio systems that best meet the requirements of Broward County's emergency responders.
FY19 Quarter 1
Performance Measurement Report - Page 3
Department: County Administration
Division: Emergency Management
Section: Emergency Management
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of health care facility emergency
management plans reviewed and approved
by Emergency Management staff
38
73
38
300
Number of exercises conducted or
participated in to evaluate plans and
procedures
1
2
1
20
Operation Where's Waldo Family Assistance
Center Functional Exercise was held on
11/15/18.
Number of Continuity of Operations plans
that are reviewed by Emergency
Management staff
6
2
6
45
The program is in transition as staff is working on
updating the contacts, cursory reviews, and
outreach to ensure continuity plans are viable
for each agency.
Number of facilities that store extremely
hazardous materials inspected and
reported to the State by Emergency
Management staff
0
0
0
119
This measure will be reported beginning in the
third quarter.
Number of Broward Emergency Response
Team Standard Operating Procedures
reviewed and approved by Emergency
Management staff
0
0
0
37
This measure will be reported in the second
quarter.
Percentage of Broward Emergency
Response Team staff that are credentialed
3
0
3
75
Number of countywide mitigation program
proposals maintained, reviewed and
updated by Emergency Management staff
18
0
18
300
Customer satisfaction rating
4.84
N/A
4.84
4.80
Goal Statement:
To safeguard lives and property of Broward County residents and visitors by providing effective emergency management through prevention, protection,
mitigation, response and recovery capabilities.
FY19 Quarter 1
Performance Measurement Report - Page 4
Department: County Administration
Division: E-911 Fund
Section: E-911 Fund
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Percent of 911 call processing availability
100.00
99.92
100.00
99.99
Percent of 911 position recording
availability
100.00
100.00
100.00
99.99
Percent of 911 CAMA trunk availability
99.44
99.40
99.44
99.99
Percent E-911 database accuracy
maintained
100.00
100.00
100.00
99.99
Goal Statement:
Excellence in the Broward County regional E-911 system by creating and maintaining an effective, efficient, reliable, and survivable system, with a reduced
total cost of ownership. Focusing on providing a flexible, robust, and technologically advanced system; on utilizing best practice processes; and on fostering a
collaborative environment among Public Safety Answering Points.
FY19 Quarter 1
Performance Measurement Report - Page 5
Department: County Administration
Division: Office of Economic and Small Business Development
Section: Economic Development
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Total number of targeted industry jobs
recruited through economic development
partnership efforts
N/A
N/A
N/A
325
Data is reported annually in the fourth quarter by
the Greater Fort Lauderdale Alliance.
Total number of targeted area jobs
recruited through economic development
partnership efforts
N/A
0
N/A
35
Data is reported annually in the fourth quarter by
the Greater Fort Lauderdale Alliance.
Number of target area jobs retained
N/A
N/A
N/A
50
Data is reported annually in the fourth quarter by
the Greater Fort Lauderdale Alliance.
Number of international trade related
workshops, seminars, and events
coordinated or conducted
12
9
12
20
Number of clients provided business
development assistance
24
22
24
80
Number of firms provided international
trade assistance
11
13
11
40
Number of target industry jobs retained
145
N/A
145
425
Number of firms assisted in obtaining
financing
1
4
1
12
Amount of new capital investment made
by targeted industry or targeted area
companies relocating to or expanding in
Broward County
N/A
N/A
N/A
15,000,000
Data is reported annually in the fourth quarter by
the Greater Fort Lauderdale Alliance.
Number of recruited companies that
relocated to Broward County
N/A
1
N/A
7
Data is reported annually in the fourth quarter by
the Greater Fort Lauderdale Alliance.
Goal Statement:
To maximize and positively impact employment and investment by creating a diversified and sustainable economy, promoting growth for entrepreneurs and
existing businesses alike in Broward County and beyond.
FY19 Quarter 1
Performance Measurement Report - Page 6
Department: County Administration
Division: Office of Economic and Small Business Development
Section: Economic Development
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of business assistance seminars
and workshops coordinated or conducted
2
0
2
20
External customer satisfaction rating
N/A
N/A
N/A
4.50
FY19 Quarter 1
Performance Measurement Report - Page 7
Department: County Administration
Division: Office of Economic and Small Business Development
Section: Small Business Assistance
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of certified firms participating in
County contracting as a prime contractor
or subcontractor
366
192
366
435
Number of targeted outreach activities
conducted
289
285
289
560
Number of participants in small business
development programs
1,669
2,349
1,669
3,200
Number of community relations and
outreach events conducted and/or
participated in
17
20
17
72
Number of small businesses/agencies
trained in a formal setting
21
50
21
500
Number of small businesses receiving one
on one technical assistance
78
143
78
600
Number of firms connected to external
partners for additional assistance
12
16
12
70
Percentage of certification applications
processed within 90 days
100
100
100
100
Percentage of compliance reviews
conducted within the targeted ten business
days
95
94
95
87
Number of small business compliance
activities conducted
849
655
849
2,250
Goal Statement:
To provide access to contract opportunities, grow the local tax base and increase employment through the support, retention and expansion of small and
emerging businesses, while encouraging and promoting entrepreneurship and achieving the mandate set for local and federal funding.
FY19 Quarter 1
Performance Measurement Report - Page 8
Department: County Administration
Division: Office of Economic and Small Business Development
Section: Small Business Assistance
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
External customer satisfaction rating
4.70
4.47
5.00
4.50
FY19 Quarter 1
Performance Measurement Report - Page 9
Department: County Administration
Division: Office of Intergovernmental Affairs and Professional Standards
Section: Intergovernmental Affairs
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of meetings/updates provided to
communicate the Board's legislative and
funding initiatives to all levels of
government
227
214
227
600
Number of scheduling efforts coordinated
and completed for commissioners and
internal customers
32
27
32
80
Number of board appointments and
removals processed
72
50
72
275
Correspondence disseminated in an
effective and accurate manner
426
572
426
2,000
Legislative communication disseminated
in a timely, effective and accurate manner
10
7
10
30
Internal customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is not reported in the first quarter.
Goal Statement:
To enhance the quality of life for Broward County residents, businesses, and visitors through effective advocacy and coordination of the Board of County
Commissioner's federal and state programs.
FY19 Quarter 1
Performance Measurement Report - Page 10
Department: County Administration
Division: Office of Intergovernmental Affairs and Professional Standards
Section: Professional Standards/Human Rights
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of ADA compliance area reviews
conducted
0
28
0
150
Number of complaints filed and under
investigation, all programs
46
54
46
185
Number of complaints filed and under
investigation per Professional Standards
employee
43
8
43
40
Number of inquiries, referrals, and
technical assistance requests, all programs
240
508
240
500
Number of inquiries, referrals, and
technical assistance requests per
Professional Standards employee
62
73
62
75
Number of investigations completed, all
programs
7
26
7
140
Total number of dual-filed Fair Housing
cases closed
7
N/A
7
55
Percent of dual-filed housing cases closed
within federal timeframe of 100 days
43
N/A
43
20
Number of closed Fair Housing
investigations, per Human Rights employee
4
N/A
4
20
Goal Statement:
To provide leadership and professional administration of all aspects of the County's equal opportunity programs and services, ensure compliance with federal
laws and regulations related to Americans with Disabilities Act (ADA), Health Insurance Portability and Accountability Act (HIPAA), internal investigations, and
Whistleblower complaints; to protect the integrity of Broward County Government services by ensuring accountability and compliance in an effort to promote
equity and justice, while limiting County liability. To promote and ensure equal treatment, access and inclusion for all persons within Broward County in a
manner that fosters unity, diversity, and tolerance through quality public service.
FY19 Quarter 1
Performance Measurement Report - Page 11
Department: County Administration
Division: Office of Intergovernmental Affairs and Professional Standards
Section: Professional Standards/Human Rights
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of closed Act Only cases, per
Human Rights employee
1
N/A
1
12
FY19 Quarter 1
Performance Measurement Report - Page 12
Department: County Administration
Division: Office of Management and Budget
Section: Office of Management and Budget
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Budget Office staff as percentage of total
government employment
N/A
0.11
N/A
0.12
This measure is reported annually in the fourth
quarter.
Budgets per analyst
N/A
18
N/A
16
This measure is reported annually in the fourth
quarter.
Net budget dollars (millions) handled per
Management and Budget (OMB) staff
N/A
298
N/A
286
This measure is reported annually in the fourth
quarter.
Internal customer satisfaction rating
N/A
4.49
N/A
4.50
This measure is reported annually in the fourth
quarter.
Internal consulting customer satisfaction
rating
N/A
4.35
N/A
4.50
This measure is reported annually in the fourth
quarter.
Number of internal consulting projects
completed
N/A
4
N/A
5
This measure is reported annually in the fourth
quarter.
Goal Statement:
To develop budget and management recommendations for the County Administrator to support Commission policies and optimize the allocation and
utilization of resources.
FY19 Quarter 1
Performance Measurement Report - Page 13
Department: County Administration
Division: Office of Public Communications
Section: Call Center
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of calls received
107,900
116,820
107,900
400,000
Percentage of calls answered < 24 seconds
43
38
43
60
Percent of all calls abandoned in queue
14.0
15.8
14.0
10.0
Average length per call (seconds)
220
203
220
205
Average wait time in queue (seconds)
146
197
146
100
Number of calls answered per FTE per shift
79
79
79
80
Percentage of Homeless Helpline calls
answered < 4 minutes
77.3
N/A
77.3
80.0
Customer satisfaction rating
N/A
N/A
N/A
4.6
This measure is not reported in the first quarter.
Goal Statement:
To provide a one-stop, multi-lingual County information and service center that provides residents, businesses and visitors easy access to information about
most Broward County services, programs and activities.
FY19 Quarter 1
Performance Measurement Report - Page 14
Department: County Administration
Division: Office of Public Communications
Section: Public Information
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Pages of artwork/web site pages produced
and revised
4,456
1,464
4,456
12,500
News releases processed
145
114
145
600
Editorial assignments
177
94
177
500
Events/programs promoted
108
49
108
325
Number of Government meetings
televised/webcast
36
35
36
147
Cost of Public Information Program per
resident
N/A
N/A
N/A
1.93
Data could not be reported in the first quarter of
FY19.
Internal customer satisfaction rating
N/A
N/A
N/A
4.70
Data could not be reported in the first quarter of
FY19.
Number of Internet pages viewed
(www.broward.org)
19,310,470
21,355,529
19,310,470
150,000,000
Number of unique visitors to the web site
per month
990,246
714,445
990,246
625,000
Public record request responses
997
969
997
3,800
Goal Statement:
To provide information to residents, businesses, visitors and employees, to increase awareness of County programs and services and their value to the
community.
FY19 Quarter 1
Performance Measurement Report - Page 15
Department: County Administration
Division: Office of Public Communications/Print Shop
Section: Print Shop
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of pages printed and duplicated
6,550,783
6,429,948
6,550,783
15,000,000
Cost per thousand pages copied or printed
($)
N/A
N/A
N/A
59
Data could not be reported in the first quarter of
FY19.
Customer satisfaction rating
N/A
N/A
N/A
4.90
This measure is reported annually in the fourth
quarter.
Pages printed and duplicated per FTE
N/A
N/A
N/A
2,500,000
Data could not be reported in the first quarter of
FY19.
Goal Statement:
To provide high-quality printing and display services to meet the needs of County agencies, as well as local municipalities and other government
organizations, in a timely and cost-effective manner.
FY19 Quarter 1
Performance Measurement Report - Page 16
Quarterly Performance Measurement Report
Department: Aviation
Division: Aviation
Section: Administration/Executive
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Domestic Origin & Destination Market
Share in South Florida (%)
N/A
60
N/A
55
This measure is reported annually in the fourth
quarter.
Number of destinations served
N/A
145
N/A
140
This measure is reported annually in the fourth
quarter.
Airports Council International Airport
Service Quality Score for overall airport
satisfaction (scale 1-5)
4.17
3.50
4.17
4.00
Percentage of employees rating a
completed course as helpful in their job
98
104
98
98
Percent of employees satisfied with Human
Resources' services
N/A
90
N/A
85
This measure is reported annually in the fourth
quarter.
Number of volunteers
110
N/A
110
130
Goal Statement:
To provide the executive and administrative support necessary to the Divisions within the Aviation Department to ensure continued efficiencies, effectiveness,
and compliance with County policies and goals.
FY19 Quarter 1
Performance Measurement Report - Page 17
Department: Aviation
Division: Aviation
Section: Airport Development
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Percent of construction projects within 5%
change order allowance (Capital
Improvement Program)
100
100
100
100
Percent of contracts meeting small
business goals (Capital Improvement
Program)
86
100
86
100
Percent of construction projects within 5%
change order allowance (Airport Expansion
Program)
100
100
100
100
Percent of contracts meeting small
business goals (Airport Expansion Program)
80
94
80
100
Percent of contracts meeting small
business goals (Planning)
17
17
17
100
Airports Council International Airport
Service Quality Score for Ease of finding
your way through the Airport (scale 1-5)
4.37
4.27
4.37
4.00
Goal Statement:
To provide planning, design and construction, environmental, and noise services for Broward County's Fort Lauderdale-Hollywood International and North Perry
Airports, on time and within budget, exceeding expectations and with input from the community.
FY19 Quarter 1
Performance Measurement Report - Page 18
Department: Aviation
Division: Aviation
Section: Business and Properties Management
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Airports Council International Airport
Service Quality Score for Food and
Beverage Concessions
3.68
3.50
3.68
3.40
Airports Council International Airport
Service Quality Score for Retail Shopping
Concessions
3.58
3.51
3.58
3.30
Concession Sales per enplaned passenger
10.57
9.96
10.57
9.63
News and gifts revenue per enplaned
passenger
0.46
0.45
0.46
0.45
Food and beverage revenue per enplaned
passenger
1.15
1.09
1.15
1.11
Total rental car revenue per enplaned
passenger
3.41
3.57
3.41
3.89
Goal Statement:
To provide opportunities for property development and increase services to meet the demands of the aviation industry and the traveling public and to
maximize revenues at Broward County's Fort Lauderdale-Hollywood International and North Perry Airports.
FY19 Quarter 1
Performance Measurement Report - Page 19
Department: Aviation
Division: Aviation
Section: Finance
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Total number of airline passengers at FLL
8,852,066
8,173,622
8,852,066
33,000,000
Total operating expenses per enplaned
passenger ($)
9.75
10.32
9.75
12.15
Percent of accounts receivable over 90
days past due
3
4
3
5
Cost per enplaned passenger
6.98
7.95
6.98
7.43
Non-Airline Operating Revenue as a % of
Total Operating Revenue
59
57
59
59
Goal Statement:
To provide the accounting, budgeting, operational and capital fiscal planning functions for the Aviation Department to ensure statutory compliance and to
provide financial, statistical and performance information for decision making.
FY19 Quarter 1
Performance Measurement Report - Page 20
Department: Aviation
Division: Aviation
Section: Information Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Airports Council International Airport
Service Quality Score for Internet Access
for WiFi (scale 1-5)
3.90
3.64
3.90
4.00
Number of unique passenger connections
to WiFi
1,579,188
1,559,615
1,579,188
6,000,000
Goal Statement:
To provide timely, accurate information and rapid and reliable service response for Information Technology (IT) solutions that support and meet the business
and customer service objectives of the County and the Aviation Department.
FY19 Quarter 1
Performance Measurement Report - Page 21
Department: Aviation
Division: Aviation
Section: Maintenance
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Airports Council International Airport
Service Quality Score for Restrooms'
Cleanliness (scale 1-5)
4.08
3.99
4.08
4.00
Airports Council International Airport
Service Quality Score for Facility
Cleanliness (scale 1-5)
3.68
4.10
3.68
4.00
Goal Statement:
To maintain airport facilities and equipment and ensure a clean and safe airport environment for the traveling public.
FY19 Quarter 1
Performance Measurement Report - Page 22
Department: Aviation
Division: Aviation
Section: North Perry Airport (HWO)
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of Operations at North Perry Airport
N/A
N/A
N/A
246,000
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of
Broward County by ensuring efficient and effective operations.
FY19 Quarter 1
Performance Measurement Report - Page 23
Department: Aviation
Division: Aviation
Section: Operations
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of volunteers
110
140
110
130
Percent of passengers waiting 10 minutes
or less for a taxi
98
98
98
98
Percent of passengers waiting 10 minutes
or less for a Rental Car Center shuttle
78
74
78
95
FAA Part 139 Discrepancies (annual
inspections)
N/A
N/A
N/A
0
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of
Broward County by ensuring efficient and effective operations in Airside, Landside, Terminal, Security, including law enforcement and fire rescue services.
FY19 Quarter 1
Performance Measurement Report - Page 24
Department: Aviation
Division: Aviation
Section: Parking, Rental Car Center and Ground Transportation
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Parking revenue per enplaned passenger
2.99
3.13
2.99
3.20
Parking operating expense per number of
parking transactions
4.00
3.91
4.00
3.75
Parking Operating Margin
80
80
80
80
Goal Statement:
To provide different parking options for the traveling public and to maximize parking revenues at Broward County's Fort Lauderdale-Hollywood International
Airport.
FY19 Quarter 1
Performance Measurement Report - Page 25
Quarterly Performance Measurement Report
Department: Libraries, Parks and Cultural
Division: Broward Cultural Council
Section: Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of program participants
952
928
952
7,500
Number of programs/events that
demonstrate cultural, educational or
historical diversity
36
33
36
100
Number of new or renewed collaborative
business partnerships established
6
12
6
20
Number of active public art projects
109
111
109
100
Cost of technical assistance per patron
served (in dollars)
10.50
10.78
10.50
8.00
Number of public art projects completed
5
N/A
5
25
Total grant funding provided
N/A
N/A
N/A
4,905,330
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
4.53
4.84
4.53
4.80
Goal Statement:
To cultivate community culture, arts, recreation, and life-long learning; and to establish goals relating to providing diverse artistic, cultural, educational and
historical amenities and programs that contribute to a vibrant, multi-cultural and economically-viable community.
FY19 Quarter 1
Performance Measurement Report - Page 26
Department: Libraries, Parks and Cultural
Division: Libraries Financial &Administrative Services
Section: Financial &Administrative Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Average number of days to process
payment for goods and services received
26
33
26
45
Number of personnel transactions (BC-
102s) processed
94
55
94
325
Number of purchasing card and purchase
orders processed
523
628
523
3,000
Internal customer satisfaction rating
N/A
N/A
N/A
4.00
This measure is reported annually in the fourth
quarter.
Goal Statement:
To coordinate the various financial and administrative support activities of the Division to ensure continued efficiency, productivity, and compliance with
County policies and goals.
FY19 Quarter 1
Performance Measurement Report - Page 27
Department: Libraries, Parks and Cultural
Division: Libraries Public Services
Section: Libraries Public Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of Libraries Internet page views
9,562,649
12,956,133
9,562,649
50,000,000
Number of digital downloads accessed by
patrons (eBooks and audiobooks)
605,423
435,839
605,423
1,700,000
Number of patrons using computers
458,687
505,515
458,687
2,300,000
Libraries program attendance
119,023
111,780
119,023
500,000
External customer satisfaction rating
N/A
N/A
N/A
4.30
This measure is reported annually in the fourth
quarter.
Library materials circulated
2,108,549
1,903,616
2,108,549
8,000,000
Number of customers served
2,010,790
1,770,852
2,010,790
7,800,000
Number of customers with cards
1,017,751
898,446
1,017,751
1,000,000
Cumulative library materials circulated per
circulation FTE
5,271
4,747
5,271
21,500
Cumulative reference questions per
professional MLS FTE
1,605
1,779
1,605
8,000
Goal Statement:
To provide direct public library service to meet the informational, educational, and recreational needs of the residents and visitors to Broward County.
FY19 Quarter 1
Performance Measurement Report - Page 28
Department: Libraries, Parks and Cultural
Division: Libraries Public Services
Section: Libraries Public Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of volunteers
3,149
2,999
3,149
12,000
Number of volunteer hours
23,602
23,299
23,602
100,000
FY19 Quarter 1
Performance Measurement Report - Page 29
Department: Libraries, Parks and Cultural
Division: Parks and Recreation
Section: Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of volunteer hours as percentage
of total staff hours
N/A
N/A
N/A
5.00
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide clean, safe, enjoyable facilities and programs to County residents and visitors through administrative support to park and recreation field operations.
FY19 Quarter 1
Performance Measurement Report - Page 30
Department: Libraries, Parks and Cultural
Division: Parks and Recreation
Section: Extension Education
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Customer satisfaction rating (4-H)
N/A
4.55
N/A
4.85
No customer satisfaction surveys were received
during the first quarter.
Number of 4-H educational outreach
events
16
94
16
235
Total number of 4-H clients served
241
2,066
241
6,000
Number of 4-H volunteer hours (FTE
equivalent)
1.96
1.08
1.96
3.65
Number of participants in Tree Trimmer
Program
168
262
168
725
Total urban horticulture clients served
8,157
3,850
8,157
98,500
Number of urban horticulture programs
42
25
42
160
Original urban horticulture and natural
resource extension publications produced
N/A
0
N/A
13
Data could not be reported in the first quarter of
FY19.
Customer satisfaction rating (urban
horticultural)
5.00
4.92
5.00
4.77
Total commercial horticulture clients
served
4,077
4,189
4,077
16,970
Goal Statement:
To provide educational programs and access to current research data to Broward County residents, businesses and 4-H members in the areas of horticulture,
leadership, family nutrition, and youth programs to improve the quality of home and community environment.
FY19 Quarter 1
Performance Measurement Report - Page 31
Department: Libraries, Parks and Cultural
Division: Parks and Recreation
Section: Extension Education
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of commercial horticulture
programs
29
33
29
135
Customer satisfaction rating (commercial
horticultural)
N/A
4.73
N/A
4.70
No customer satisfaction surveys were received
during the first quarter.
Number of Master Naturalist projects
completed within the division
4
3
4
15
Trained and certified active Master
Naturalists per Extension Agent
12
158
12
185
Master Gardener volunteer hours (FTE
equivalent)
4.1
0.7
4.1
13.0
Trained and certified active Master
Gardeners per Extension Agent
193
180
193
225
FY19 Quarter 1
Performance Measurement Report - Page 32
Department: Libraries, Parks and Cultural
Division: Parks and Recreation
Section: Regional Parks
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Park attendance
2,517,807
2,568,086
2,517,807
11,400,000
Percent of operational budget supported
by user fees
36
31
36
39
Maintenance cost per acre ($)
974
914
974
3,700
Cost per acre of natural area maintained
($)
1,335
1,434
1,335
1,975
Customer satisfaction rating
4.89
4.66
4.89
4.80
Goal Statement:
To provide facilities, programs, and services that meet the needs and interests of residents and visitors of all ages and abilities.
FY19 Quarter 1
Performance Measurement Report - Page 33
Department: Libraries, Parks and Cultural
Division: Broward Municipal Services District Parks
Section: Broward Municipal Services District Parks
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Park attendance
92,828
72,236
92,828
325,000
After School Program participants
5,259
6,957
5,259
23,500
Summer Recreation Program participants
0
0
0
23,800
Number of recreation programs
34
46
34
170
Cost per acre managed
8,949
10,233
8,949
36,500
External customer satisfaction rating
4.86
4.74
4.86
4.50
Teen Program participants
2,857
N/A
2,857
8,000
Senior Program participants
1,438
N/A
1,438
5,000
Number of special events
15
N/A
15
45
Goal Statement:
To provide recreational facilities, programs, and services that meet the needs and interests of residents and visitors in unincorporated neighborhood
communities.
FY19 Quarter 1
Performance Measurement Report - Page 34
Department: Libraries, Parks and Cultural
Division: Parks and Recreation
Section: Parks and Recreation Target Range
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of users
13,497
14,096
13,497
58,000
Gross revenue collected
336,676
352,465
336,676
1,250,100
Customer satisfaction rating
4.50
N/A
4.50
4.50
Cost per user (in dollars)
25
24
25
24
Goal Statement:
To operate a safe, supervised, and non-threatening target range that encompasses all aspects of the shooting sports for recreational shooters, law enforcement
and military.
FY19 Quarter 1
Performance Measurement Report - Page 35
Department: Libraries, Parks and Cultural
Division: Parks Enhanced Marine Law Enforcement
Section: Parks and Recreation/Marine Law Enforcement
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of boating accidents reported
0
2
0
10
Percent of funded patrol hours used
65
67
65
75
Percent of requests processed by EMLEG
staff within ten days of receipt
88
80
88
90
Number of public contacts per actual
patrol hour
0.86
0.78
0.86
0.75
Goal Statement:
To provide boating safety and education for residents and visitors to allow for quality water craft experiences.
FY19 Quarter 1
Performance Measurement Report - Page 36
Department: Libraries, Parks and Cultural
Division: Parks and Recreation
Section: Everglades Holiday Park
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Park attendance
207,222
187,040
207,222
1,030,000
Airboat Tours - Gross Revenue
1,506,939
1,231,274
1,506,939
5,000,000
Goal Statement:
To provide facilities, programs, and services that educate residents and visitors of all ages and abilities on the history of the Everglades, flora and fauna while
offering airboat rides, boat ramps, fishing, wildlife viewing, food concessions, boat rentals, alligator shows, and a campground.
FY19 Quarter 1
Performance Measurement Report - Page 37
Quarterly Performance Measurement Report
Department: Environmental Protection and Growth Management
Division: Environmental Planning Community Resilience
Section: Beach Marine Resources
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of coral reef monitoring events
21
38
21
65
The variance from the prior year same quarter is
a result of cancelations due to inclement
weather conditions during prescheduled events.
Percent of mooring buoys in a safe and
operable condition
90
96
90
90
Percent of hatched sea turtle nests
experiencing disorientation events
9
0
9
10
Percent of publicly accessible County
beaches that are of adequate dimensions
to provide storm protection, recreational
opportunities, and sea turtle nesting habitat
95
95
95
95
Number of miles of beach renourished
0.00
0.00
0.00
0.00
Goal Statement:
To protect, restore, and enhance the biological productivity, abundance, and diversity of beach, coastal, and marine resources for the residents of and visitors
to Broward County through coordinated efforts involving monitoring, management, regulation and outreach.
FY19 Quarter 1
Performance Measurement Report - Page 38
Department: Environmental Protection and Growth Management
Division: Environmental Planning Community Resilience
Section: Energy and Sustainability
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of presentations given to increase
awareness of energy, climate, and
sustainability issues and gain community
participation in sustainability initiatives
14
16
14
60
Percentage of Broward County Climate
Change Action Plan priority actions
completed
94
80
94
90
Number of local and regional governments
participating in sustainability, energy
conservation, and climate initiatives
implemented by the Energy and
Sustainability program
62
62
62
52
Goal Statement:
To advance planning initiatives and projects that preserve economic vitality, environmental resources, and community well-being under current and future
conditions through support for energy conservation efforts, sustainable practices, outreach, partnerships and implementation of the Climate Change Action
Plan.
FY19 Quarter 1
Performance Measurement Report - Page 39
Department: Environmental Protection and Growth Management
Division: Environmental Planning Community Resilience
Section: Environmental Monitoring
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of sites sampled
686
648
686
2,895
Number of analyses performed by
Environmental Monitoring laboratory
3,503
1,862
3,503
16,200
The increase from the prior year same quarter is
due to the full-scale implementation of FDEP
coastal water quality monitoring program, which
was only partially implemented at this time last
year. Additionally, the first quarter's performance
was higher than average as the FY18 fourth
quarter analyses carried over into the new fiscal
year.
Average turnaround time in days from
sample receipt to final report
26
10
26
18
The increase from prior year same quarter is due
to one-time staff reassignments to complete an
independent audit. Additionally, variance is
attributed to a data management system
migration that resulted in inactive samples
being included in the quarterly totals.
Goal Statement:
To provide high quality analytical data to Broward County agencies for assessment and protection of the environment as part of policy, planning,
management, and regulatory efforts.
FY19 Quarter 1
Performance Measurement Report - Page 40
Department: Environmental Protection and Growth Management
Division: Environmental Planning Community Resilience
Section: Water Resources Policy and Planning
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of NatureScape Irrigation Service
Inspections
75
75
75
250
Number of Water Resources workshops held
and presentations made
108
107
108
400
Percentage of municipalities/water control
districts participating in coordinated water
resource management efforts
92
86
92
95
Attendance at Water Matters Day
N/A
N/A
N/A
3,500
This measure is reported annually in the second
quarter.
Cumulative number of sites certified under
NatureScape Broward Initiative
4,540
4,268
4,540
4,563
Percentage of water demand reduction for
large irrigation users implementing
NatureScape Irrigation Service
recommendations
23
22
23
20
Number of people trained and served per
year through educational programs and
events
3,609
3,990
3,609
18,000
Number of visitors to program websites
7,735
40,341
7,735
80,000
The decrease from the prior year same quarter is
a result of website redesign work resulting in new
templates and new URLs. Therefore, links
provided through search engines need to be
updated.
Goal Statement:
To optimize and protect the beneficial uses of water resources for the people and ecosystems within Broward County and to provide overall coordination of
countywide water management efforts through governmental collaborations, planning, technical assessments, and conservation initiatives.
FY19 Quarter 1
Performance Measurement Report - Page 41
Department: Environmental Protection and Growth Management
Division: Animal Care and Adoption
Section: Animal Care and Adoption
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of free or low-cost sterilizations
and community wellness services
performed
3,497
N/A
3,497
7,100
Live release rate %
87
77
87
80
Number of rabies registration licenses sold
26,563
29,929
26,563
131,000
Number of animals sterilized
1,591
999,999
1,591
5,000
Number of animals adopted
1,749
1,476
1,749
6,100
Number of animals released to rescue
groups
281
302
281
1,600
Number of pets returned to their owners at
the shelter
278
257
278
1,040
Number of animals returned to their owners
via the Free Ride Home Program
136
132
136
600
Number of visitors to the shelter
13,943
9,773
13,943
64,000
External customer satisfaction rating
4.63
4.11
4.63
4.70
Goal Statement:
To promote responsible pet ownership and community safety, reunite the lost, rescue the neglected, increase adoptions and reduce pet overpopulation
through innovative programs and services.
FY19 Quarter 1
Performance Measurement Report - Page 42
Department: Environmental Protection and Growth Management
Division: Animal Care and Adoption
Section: Animal Care and Adoption
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of volunteer hours
4,751
1,804
4,751
9,000
Number of foster hours
39,738
51,278
39,738
145,000
Number of educational outreach programs
40
63
40
200
Number of animals sheltered (intake)
3,017
2,996
3,017
12,000
Average response time per call (minutes)
40
48
40
37
Compliance percentage after warning
20
13
20
30
FY19 Quarter 1
Performance Measurement Report - Page 43
Department: Environmental Protection and Growth Management
Division: Planning and Development Management
Section: Development and Environmental Review
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of construction reviews processed
1,122
1,338
1,122
4,500
Number of agenda items presented to the
County Commission
21
17
21
125
Number of applications processed
6,097
4,270
6,097
18,500
External customer satisfaction rating
4.82
4.68
4.82
4.75
Average time to review customer
applications (minutes)
129
89
129
40
The variance from the prior year same quarter is
due to an increase in applications for midrise
development units which is taking staff longer to
review due to the density and intensity of the
projects.
Impact/concurrency fees collected ($
millions)
7.3
6.0
7.3
20.0
Goal Statement:
To review and regulate impacts of development to promote sustainable urban growth for residents and businesses.
FY19 Quarter 1
Performance Measurement Report - Page 44
Department: Environmental Protection and Growth Management
Division: Planning and Development Management
Section: Geographic Information Systems (GIS)
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of digital web-mapping
applications
113
103
113
300
Number of data and analysis special
projects completed
12
5
12
20
Number of visits to interactive GIS web
applications/maps
821,367
79,906
821,367
250,000
Percentage of County agencies utilizing
GIS technology
68
66
68
70
Goal Statement:
To provide enterprise-wide GIS services that support innovation and efficiency throughout Broward County.
FY19 Quarter 1
Performance Measurement Report - Page 45
Department: Environmental Protection and Growth Management
Division: Planning and Development Management
Section: Planning
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Percent of Land Use Plan amendments
reviewed for Broward County Planning
Council within 30 days
100
100
100
100
Number of amendments adopted to
maintain Comprehensive Plan in
compliance with state statute
0
0
0
15
Number of planning-related special
projects and assignments
13
7
13
20
Number of technical reviews of documents
and studies completed for local, state, and
regional agencies
0
2
0
20
Number of demographic or economic data
requests processed
28
51
28
125
Number of public outreach meetings and
workshops
8
9
8
20
Goal Statement:
To provide planning services that promote a sustainable built environment for Broward County residents.
FY19 Quarter 1
Performance Measurement Report - Page 46
Department: Environmental Protection and Growth Management
Division: Planning and Development Management
Section: Zoning and Code Enforcement
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Cases brought into compliance before
vendor abatement
55
57
55
500
Number of cases initiated by compliance
staff
301
375
301
1,500
Total cases opened
380
456
380
1,760
Number of non-residential certificates of
use issued
15
5
15
50
Number of residential certificates of use
issued
214
259
214
824
Percent of cases brought into compliance
99.62
62.46
99.62
90.00
Percent of complaints inspected within
three days
87.01
N/A
87.01
90.00
Number of land clearance inspections
70
130
70
750
Number of community standards
inspections
786
718
786
2,700
Number of customers served at zoning
counter
288
249
288
800
Goal Statement:
To promote safety and compliance through zoning regulations for a better community for Broward Municipal Services District residents.
FY19 Quarter 1
Performance Measurement Report - Page 47
Department: Environmental Protection and Growth Management
Division: Planning and Development Management
Section: Zoning and Code Enforcement
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of zoning permits reviewed
117
106
117
400
Percentage of permit applications
reviewed within seven days of intake
91
94
91
96
Number of lots cleared by vendors
0
5
0
50
FY19 Quarter 1
Performance Measurement Report - Page 48
Department: Environmental Protection and Growth Management
Division: Housing Finance and Community Redevelopment
Section: Housing Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of residents provided a grant-
funded public service
112
N/A
112
1,000
Number of residents receiving emergency
shelter/essential services
0
N/A
0
1,045
Number of mortgage credit certificates
provided to first time home buyers
28
22
28
100
Number of individuals that have received
housing counseling assistance
1
1
1
100
Number of residents that have been
provided purchase assistance for new
home ownership
17
9
17
49
Number of new affordable multi-family
units constructed
0
0
0
260
Number of residents receiving assistance to
rehabilitate their residences during the
year
21
8
21
38
Goal Statement:
To provide all residents of Broward County with opportunities to access safe, decent, affordable housing and public services which are the cornerstones of
healthy, successful and sustainable communities.
FY19 Quarter 1
Performance Measurement Report - Page 49
Department: Environmental Protection and Growth Management
Division: Environmental Engineering and Permitting
Section: Air Quality
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Percent of asbestos sites inspected
53
48
53
45
Percent of inspected facilities that are in
compliance
100
N/A
100
95
Number of air quality outreach and
education events coordinated or attended
by staff
26
20
26
100
Percent of days when the outdoor air
quality is good
95
84
95
80
Goal Statement:
To protect air, water, soil and other natural resources for the residents and visitors of Broward County by sustaining and enhancing the overall air quality in
Broward County.
FY19 Quarter 1
Performance Measurement Report - Page 50
Department: Environmental Protection and Growth Management
Division: Environmental Engineering and Permitting
Section: Environmental Assessment and Remediation
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of contaminated sites remediated
8
10
8
40
Number of contaminated sites not yet
granted regulatory closure
732
769
732
710
Number of contaminated sites remediated
closed to date
1,762
1,729
1,762
1,770
Goal Statement:
To restore the groundwater, soil, and surface waters of Broward County and protect the health, safety, and welfare of its citizens and visitors by assessing and
cleaning up environmental contamination and by ensuring that contaminated sites are used or redeveloped in a safe and beneficial manner.
FY19 Quarter 1
Performance Measurement Report - Page 51
Department: Environmental Protection and Growth Management
Division: Environmental Engineering and Permitting
Section: Waste Regulation
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of licenses and permits issued or
renewed
52
36
52
200
Number of regulatory inspections
performed
50
53
50
160
Inspections performed per FTE
17
18
17
54
Goal Statement:
To protect the quality of air, water, soil, and other natural resources of Broward County, as well as the health, safety, and welfare of its citizens by regulating
solid waste activities and transportation activities of discarded hazardous materials, sludge and biomedical waste through licensing, inspections, and
enforcement actions.
FY19 Quarter 1
Performance Measurement Report - Page 52
Department: Environmental Protection and Growth Management
Division: Environmental Engineering and Permitting
Section: Water and Environmental Licensing
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of water licenses/permits
issued/renewed
202
180
202
860
Number of regulatory water inspections
performed
99
30
99
300
Number of water violations addressed via
enforcement actions
67
70
67
400
Number of water licenses processed per
FTE
25
20
25
86
Internal customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth
quarter.
Percent of inspected facilities found to be
in compliance with water permit/license
conditions
99
99
99
99
Percentage of municipal storm sewer
systems monitored found meeting surface
water quality standards
98
94
98
98
Number of aquatic/wetland
licenses/permits issued
262
610
262
950
The variance from the prior year same quarter is
due to the reassignment of issuance of marine
facility operating licenses to another division.
Number of aquatic/wetland regulatory
inspections performed
99
68
99
300
Number of aquatic/wetland violations
addressed via enforcement actions
6
1
6
25
Goal Statement:
To preserve, protect and enhance water resources and natural resources in Broward County through effective implementation of regulatory programs designed
to reduce stormwater/non-point source pollution, encourage effective uses of our water resources, protect property from flooding, provide effective conveyance
and treatment of domestic wastewater, preserve and protect freshwater and coastal wetlands, and maintain the County urban forest.
FY19 Quarter 1
Performance Measurement Report - Page 53
Department: Environmental Protection and Growth Management
Division: Environmental Engineering and Permitting
Section: Water and Environmental Licensing
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of tree removal licenses
issued/renewed
54
26
54
160
Tree inspections performed
237
223
237
900
Tree licenses processed per FTE
27
13
27
80
Tree inspections per employee
119
112
119
450
Percent of inspected facilities in
compliance with permit/license conditions
88
78
88
90
FY19 Quarter 1
Performance Measurement Report - Page 54
Department: Environmental Protection and Growth Management
Division: Licensing, Elevator and Regulatory
Section: Consumer Regulatory
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of auto repair, and auto body and
paint shop applications processed
702
1,118
702
2,000
Number of auto repair and auto body shops
inspected
735
627
735
2,600
Number of inspections conducted on for-
hire vehicles
2,718
3,130
2,718
17,000
Number of notices of violation issued to
auto repair/body shops
200
138
200
600
Percent of citations upheld at hearings
96
94
96
90
Number of chauffeur applications
processed
650
733
650
3,600
Cumulative number of walk in customers
assisted per Consumer Service
representative
494
434
494
1,900
Cumulative number of auto repair and auto
body paint shops inspected per inspector
245
314
245
1,200
External customer satisfaction rating
3.80
3.00
3.80
4.80
Percent of identifiable auto repair and
auto body shops licensed and in full
compliance
65
76
65
70
Goal Statement:
To protect public health, safety and welfare by regulating businesses to ensure compliance with the Broward County Consumer Protection ordinances.
FY19 Quarter 1
Performance Measurement Report - Page 55
Department: Environmental Protection and Growth Management
Division: Licensing, Elevator and Regulatory
Section: Consumer Regulatory
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of moving registrations processed
21
73
21
72
Number of auto repair/auto body
complaints
20
8
20
97
Number of unlicensed vehicles receiving
citations
276
267
276
1,000
FY19 Quarter 1
Performance Measurement Report - Page 56
Department: Environmental Protection and Growth Management
Division: Licensing, Elevator and Regulatory
Section: Contractor Licensing Enforcement
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of new certificates of competency
issued
56
74
56
300
Number of certificates of competency
renewed
194
369
194
2,800
Cumulative number of new certificates of
competency issued per support staff
14
15
14
75
Number of certificates of competency
renewed per support staff
49
74
49
560
Number of complaints received against
licensed contractors
5
19
5
75
Number of complaints received against
unlicensed contractors
28
33
28
250
Number of complaints against licensed
contractors per investigator
2
5
2
25
Number of complaints against unlicensed
contractors per investigator
9
8
9
62
Number of citations issued to
licensed/unlicensed contractors
25
22
25
250
Percent of renewal licenses renewed
6
11
6
85
N/A
Goal Statement:
To ensure safe and sound construction by verifying that tradespersons are licensed, qualified, and that complaints are handled professionally in order to protect
consumers and to ensure good construction methods are implemented.
FY19 Quarter 1
Performance Measurement Report - Page 57
Department: Environmental Protection and Growth Management
Division: Licensing, Elevator and Regulatory
Section: Contractor Licensing Enforcement
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of outreach activities educating
the public about contractor fraud
6
3
6
11
External customer satisfaction rating
3.87
4.16
3.87
4.90
FY19 Quarter 1
Performance Measurement Report - Page 58
Department: Environmental Protection and Growth Management
Division: Licensing, Elevator and Regulatory
Section: Elevator Inspections
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of overdue annual inspections
2,009
3,046
2,009
3,250
Percent of elevators with expired
certificates
37
41
37
38
Number of plans reviewed
231
193
231
1,050
Number of inspections performed
923
1,716
923
6,500
Number of new certificates of operation
issued
69
51
69
210
Number of renewal certificates of operation
issued
321
190
321
9,500
Number of witnessed tests on elevators
performed
1,044
975
1,044
6,500
External customer satisfaction rating
3.43
N/A
3.43
4.85
Plans reviewed per plan reviewer
116
97
116
350
Inspections and witnessed tests performed
per inspector
197
384
197
1,625
Goal Statement:
To establish elevator safety and quality service for Broward County citizens through the review of plans, issuance of construction permits, performance of
inspections, witnessing of annual testing and processing and issuance of Certificates of Operation.
FY19 Quarter 1
Performance Measurement Report - Page 59
Department: Environmental Protection and Growth Management
Division: Licensing, Elevator and Regulatory
Section: Elevator Inspections
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Elevator installations not complying with
notices to correct violations within 90 days
229
93
229
300
FY19 Quarter 1
Performance Measurement Report - Page 60
Department: Environmental Protection and Growth Management
Division: Environmental Planning Community Resilience
Section: Beach Marine Resources
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of new slips issued
10
2
10
75
Total number of slips assigned
15,223
15,213
15,223
15,000
Watercraft-related manatee mortality
3
4
3
1
Goal Statement:
To provide protection for the Florida manatee through Manatee Protection Plan conservation measures consisting of regulatory and enforcement activities,
outreach programs, and monitoring efforts, in conjunction with state-wide measures and community partners.
FY19 Quarter 1
Performance Measurement Report - Page 61
Department: Environmental Protection and Growth Management
Division: Building Code Services
Section: Building Code - Unincorporated / Airport
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of plans reviewed
882
860
882
4,250
Number of inspections performed
2,102
2,506
2,102
9,200
Number of plans reviewed per plans
examiner
600
699
600
2,500
Number of inspections performed per
inspector
631
659
631
2,750
Number of permits issued
568
748
568
2,600
Number of Certificates of Occupancy
issued
2
5
2
30
Percentage of Florida Building Code
permit inspections performed within 24
hours of request
96
93
96
95
Percent of plan reviews reviewed within 15
days
89
87
89
95
External customer satisfaction rating
N/A
N/A
N/A
4.85
No surveys were collected in the first quarter of
FY19.
Number of customers provided service at
BCS Permit Counter
872
1,185
872
4,500
Goal Statement:
To provide the public and agencies comprising the unincorporated areas of Broward County and the Fort Lauderdale-Hollywood International Airport with an
acceptable level of life safety through enforcement of the Florida Building Code (FBC) and applicable state or national codes pertaining to construction
methods, plan reviews, permit issuance, and the performance of inspections or issuance of Certificates of Occupancy.
FY19 Quarter 1
Performance Measurement Report - Page 62
Department: Environmental Protection and Growth Management
Division: Building Code Services
Section: Building Code - Unincorporated / Airport
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of customers served per counter
support staff
291
395
291
1,500
FY19 Quarter 1
Performance Measurement Report - Page 63
Department: Environmental Protection and Growth Management
Division: Building Code Services
Section: Building Code - Contract Cities
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
External customer satisfaction rating
N/A
N/A
N/A
4.80
No surveys were collected in the first quarter of
FY19.
Number of plans reviewed for contract
cities
3,605
2,951
3,605
12,500
Number of inspections performed for
contract cities
5,605
5,073
5,605
22,000
Number of plans reviewed per plans
examiner
615
574
615
2,750
Number of inspections performed per
inspector
594
567
594
2,300
Goal Statement:
To provide the residents of municipalities under interlocal agreement with Broward County with an acceptable level of life safety through enforcement of the
Florida Building Code (FBC) and applicable state or national codes pertaining to construction methods, plan reviews, and performance of inspections at
affordable and competitive hourly rates for municipal client.
FY19 Quarter 1
Performance Measurement Report - Page 64
Department: Environmental Protection and Growth Management
Division: Environmental and Consumer Protection
Section: Child Care Licensing and Inspections
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of newly
licensed/registered/change of ownership
facilities, homes and non-public schools
14
16
14
50
Average caseload per Child Care
Licensing Specialist
60
71
60
73
Percentage of all licensed/registered
childcare sites that are inspected in
accordance with Broward County
Ordinances
N/A
N/A
N/A
99
Data could not be reported in the first quarter of
FY19.
Percent of new licenses issued and
registrations approved or denied within
statutory time frame
100
100
100
100
Number of renewed licenses and
registrations issued
167
152
167
780
External customer satisfaction rating (Child
Care Licensing and Food Services)
3.00
N/A
3.00
4.50
Number of child care facilities and child
care homes inspected
704
N/A
704
510
Average number of inspections per
inspector
52
N/A
52
51
N/A
Goal Statement:
To ensure the health, safety, welfare and education of children by inspecting child care facilities throughout Broward County, ensuring adherence to regulatory
standards.
FY19 Quarter 1
Performance Measurement Report - Page 65
Department: Environmental Protection and Growth Management
Division: Environmental and Consumer Protection
Section: Consumer Protection
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of phone calls/public contacts
789
788
789
6,500
Number of written complaints received
100
59
100
400
Dollar value of refunds and services
returned to consumers
7,313
2,351
7,313
25,000
Number of written complaints processed
per consumer analyst
33
30
33
150
Percent of written complaints closed within
30 days
45
24
45
50
External customer satisfaction
3.80
3.00
3.80
4.90
Volume of internet correspondence
576
303
576
500
Goal Statement:
To provide consumer protection and education to the public in order to prevent or stop unfair and deceptive trade practices.
FY19 Quarter 1
Performance Measurement Report - Page 66
Department: Environmental Protection and Growth Management
Division: Environmental and Consumer Protection
Section: Enforcement Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of enforcement actions processed
138
62
138
300
Number of complaints processed
44
149
44
450
Median days to settlement agreement or
final order
125
161
125
160
Goal Statement:
To provide high quality administrative support to the environmental regulatory divisions in the areas of enforcement preparation and issuance, Notice of
Violation and Notice of Intent to File Suit case management, complaint intake management, penalty tracking and collection, and enforcement standards.
FY19 Quarter 1
Performance Measurement Report - Page 67
Department: Environmental Protection and Growth Management
Division: Environmental and Consumer Protection
Section: Environmental Protection
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Customer satisfaction rating
3.87
5.00
3.87
4.80
Number of site visits
1,184
982
1,184
3,000
Number of violations noted
634
187
634
600
Number of enforcement actions taken
294
120
294
450
Percent of sites in compliance
58
69
58
80
Number of active licenses
5,889
5,822
5,889
5,850
Number of licenses issued
650
720
650
3,000
Percent of complaints, license issuances,
notices, citations, and inspections in
backlog status
4
9
4
5
Goal Statement:
To protect and restore the environment so that current and future generations enjoy an excellent place to live, work and play.
FY19 Quarter 1
Performance Measurement Report - Page 68
Quarterly Performance Measurement Report
Department: Finance and Administrative Services
Division: Administration
Section: Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Total interest income earned (in millions)
12.7
7.9
12.7
40.0
Spread above the Merrill Lynch 1-3 year
Treasury & Agency Index
-0.750
-0.413
-0.750
0.001
Return on investments (percent)
1.860
1.340
1.860
2.000
Goal Statement:
To efficiently administer the six divisions within the department, and to effectively invest and protect County assets.
FY19 Quarter 1
Performance Measurement Report - Page 69
Department: Finance and Administrative Services
Division: Value Adjustment Board
Section: Value Adjustment Board
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of folios confirmed by the VAB
0
2
0
3,600
Average cost of folios confirmed by the
VAB ($)
0
72
0
72
Number of petitions received electronically
N/A
N/A
N/A
14,500
This measure is reported annually in the fourth
quarter.
Percentage of petitions received
electronically
N/A
N/A
N/A
82
This measure is reported annually in the fourth
quarter.
Percentage of petitions that went to
hearing
33
30
33
40
Number of hearings rescheduled
671
988
671
3,000
External customer satisfaction rating
N/A
N/A
N/A
4.80
This measure is reported annually in the fourth
quarter.
Goal Statement:
To manage the Administrative Review Process, on behalf of the Value Adjustment Board (VAB), for the taxpayers of Broward County in order to provide a
means for taxpayers to appeal the assessments placed on their property by the Property Appraiser's Office.
FY19 Quarter 1
Performance Measurement Report - Page 70
Department: Finance and Administrative Services
Division: Accounting
Section: Accounting
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Receipt of GFOA Certificate of Excellence
in financial reporting
N/A
N/A
N/A
1
This measure is reported annually in the fourth
quarter.
Percent of time all financial reporting
deadlines are met
N/A
54
N/A
85
Data could not be reported in the first quarter of
FY19.
Average number of days to pay invoice
from invoice date
25
27
25
22
Number of invoices processed
28,867
29,373
28,867
113,000
Number of credit card transactions
13,086
14,102
13,086
62,000
External customer satisfaction rating
N/A
N/A
N/A
4.00
This measure is reported annually in the fourth
quarter.
Number of paychecks and direct deposits
per fiscal year
38,560
37,449
38,560
160,000
Cost per check/direct deposit
4.01
3.11
4.01
3.45
Average number of days to pay invoice
from receiver date
N/A
19
N/A
13
Data could not be reported in the first quarter of
FY19.
Goal Statement:
To ensure accurate financial records are maintained; provide financial information and reports to management, the State, and other interested parties; to
ensure vendors and employees of the County are paid timely and all applicable statutes and policies are complied with.
FY19 Quarter 1
Performance Measurement Report - Page 71
Department: Finance and Administrative Services
Division: Records, Taxes Treasury
Section: Auto Tags
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Total transactions completed
596,242
628,064
596,242
2,541,270
Transactions per employee
10,841
11,419
10,841
46,210
Percentage of e-commerce transactions to
total transactions processed
23.6
20.9
23.6
21.0
Goal Statement:
To responsively serve our customers through successful partnerships, providing the public with efficient methods and service relative to the registration and title
processing for motor vehicles, vessels, mobile homes, and issuance of disabled parking permits. To ensure chain of ownership and payment of mandated taxes
and fees per State Statute and Department of Highway Safety and Motor Vehicles rules and regulations.
FY19 Quarter 1
Performance Measurement Report - Page 72
Department: Finance and Administrative Services
Division: Records, Taxes Treasury
Section: County Records
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of boxes handled per employee
per day
6
24
6
25
Number of records dispositions processed
2
14
2
28
Number of records transmittals processed
10
9
10
75
Average time spent per record disposition
(hours)
5
16
5
35
Average time spent per record transmittal
(hours)
10
3
10
8
Average time spent per record retrieval
(minutes)
45
19
45
30
Average time spent per record shelving
(minutes)
3
2
3
4
Number of records management
search/research requests per staff member
per day
1.1
2.1
1.1
3.0
Number of Summary Minutes produced
3
6
3
25
Total documents recorded
178,918
171,604
178,918
675,000
Goal Statement:
To administer the Public Records for the citizens of Broward County for the purpose of cataloging public records and ensuring compliance with Florida law.
FY19 Quarter 1
Performance Measurement Report - Page 73
Department: Finance and Administrative Services
Division: Records, Taxes Treasury
Section: County Records
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Average number of documents recorded
per FTE in the Recording section per day
51
49
51
50
Number of Verbatim Minutes produced
15
15
15
62
Average number of days from meeting to
minutes completion
13
11
13
12
Number of customers served (Official
records research assistance)
2,490
3,249
2,490
10,000
Number of Public Records / research
requests per staff member in this function
per day
1.50
1.40
1.50
2.00
Percentage of total documents recorded
electronically
78
75
78
72
Average number of calendar days between
receipt and recordation of documents
1.2
1.3
1.2
1.8
External customer satisfaction rating
N/A
N/A
N/A
4.75
This measure is reported annually in the fourth
quarter.
FY19 Quarter 1
Performance Measurement Report - Page 74
Department: Finance and Administrative Services
Division: Records, Taxes Treasury
Section: Operations/Treasury
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Cash receipts monitored (in billions)
3.64
3.27
3.64
5.40
Bank reconciliations performed per
employee
102
108
102
432
Goal Statement:
To provide administration, business operations and application-specific technical support services; perform check disbursements and bank reconciliations; and
execute debt service on County-bonded debt.
FY19 Quarter 1
Performance Measurement Report - Page 75
Department: Finance and Administrative Services
Division: Records, Taxes Treasury
Section: Taxes, Licenses, Enforcement and Personal Property
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Local business tax revenues
508,467
555,600
508,467
4,000,000
Local business tax customers
10,631
11,538
10,631
85,000
Number of current tax bills processed in
office
84,665
94,092
84,665
175,000
Number of tax deeds applications brought
to auction
271
66
271
1,400
Overall delinquency collected for past
seven tax rolls versus delinquency stated
on April 1st of past seven tax rolls
95
94
95
95
Enforcement actions against delinquent
tangible personal property or business tax
receipts accounts
2,364
4,440
2,364
22,000
External customer satisfaction rating
4.88
4.91
4.88
4.80
Goal Statement:
To collect and process current and delinquent real and personal property ad valorem and non-ad valorem assessments on behalf of taxing authorities, local
business taxes, hunting and fishing license fees, other State and County license fees, and other debts owed to Broward County in accordance with State
Statutes, Rules and Regulations and Broward County ordinances.
FY19 Quarter 1
Performance Measurement Report - Page 76
Department: Finance and Administrative Services
Division: Records, Taxes Treasury
Section: Tourist Development Tax
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Total revenue collected (in millions)
17.0
14.2
17.0
79.8
Total number of tax transactions processed
per tax tag clerk
2,528
2,458
2,528
9,800
Expense as a percent of collections
N/A
N/A
N/A
0.80
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
N/A
N/A
N/A
4.80
This measure is reported annually in the fourth
quarter.
Goal Statement:
To administer, audit, and enforce the collection of Tourist Development Taxes pursuant to applicable laws and ordinances relating to this tax for the purpose of
supporting the tourism activities of the Greater Fort Lauderdale Convention and Visitors Bureau, the Convention Center, and the debt service requirements of
the County Civic Arena.
FY19 Quarter 1
Performance Measurement Report - Page 77
Department: Finance and Administrative Services
Division: Human Resources
Section: Human Resources/General Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Personnel transactions processed
857
1,114
857
5,000
Number of applications received
countywide
11,077
9,717
11,077
45,000
Time to Fill (Average number of days from
requisition creation in online recruitment
system to offer acceptance)
53
N/A
53
75
Time to Start (Average number of days
from acceptance to start date)
30
N/A
30
22
Total number of positions filled
216
177
216
900
First year of service turnover rate %
19
15
19
17
Formal position reviews
79
78
79
200
Ratio of HR FTE, per 100 Government
FTEs
0.95
0.93
0.95
0.75
Goal Statement:
To effectively develop, manage, and improve Broward County's Human Resource programs for residents and County employees to ensure equal employment
opportunity and sound human resource related business practices in an ethical, cost effective, and innovative manner.
FY19 Quarter 1
Performance Measurement Report - Page 78
Department: Finance and Administrative Services
Division: Human Resources
Section: Human Resources/Learning and Organizational Dev
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of employees receiving tuition
reimbursement
125
N/A
125
180
Number of HR-Sourced learning events
delivered
78
60
78
450
Percentage of the workforce receiving
training
12
11
12
17
Goal Statement:
Learning and Organizational Development supports performance improvement for Broward County employees through strategically aligned development
opportunities resulting in enhanced efficiencies and improved productivity.
FY19 Quarter 1
Performance Measurement Report - Page 79
Department: Finance and Administrative Services
Division: Human Resources - Employee Benefits
Section: Employee Assistance Program
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of employee office visits
129
111
129
475
Current active cases/month
148
146
148
140
Percentage of clients that follow through
with a referral
86
92
86
85
Percentage of cases resolved without
obtaining a referral
44
42
44
50
Number of requests for new services
100
89
100
500
Number of organizational interventions
10
11
10
25
Number of management consultations
10
14
10
55
Number of training classes
8
8
8
65
Training evaluation rating
4.71
4.89
4.71
4.50
Internal customer satisfaction rating
4.87
4.96
4.87
4.80
Goal Statement:
To provide assistance to Broward County employees and their families in order to improve their quality of life both at home and on the job, and provide
agencies resources to safely deliver County services.
FY19 Quarter 1
Performance Measurement Report - Page 80
Department: Finance and Administrative Services
Division: Human Resources - Employee Benefits
Section: Employee Benefits Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Employee satisfaction rating for
health/dental/vision plans
N/A
N/A
N/A
80
This measure is reported annually in the fourth
quarter.
New hire satisfaction rating for benefits
orientation program
96
92
96
85
Average number of clients per program
22
23
22
30
Benefit plan assistance contacts (walk-in,
phone, mail, email, fax) per 100 benefit-
eligible employees (active, COBRA and
retirees)
37
38
37
85
Number of wellness programs/seminars
offered
262
246
262
1,100
Number of unique employees participating
in a health, wellness or lifestyle program or
seminar per 100 benefit-eligible
employees
60
57
60
60
Internal customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide a comprehensive, affordable, and accessible employee benefit program for Broward County employees in order to maximize service and provide
the best use of these benefits.
FY19 Quarter 1
Performance Measurement Report - Page 81
Department: Finance and Administrative Services
Division: Enterprise Technology Services
Section: Application Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of application code reviews
2
2
2
8
Number of application services tickets
resolved on time
2,282
1,767
2,282
9,600
Percent of application development tickets
past due
15
18
15
15
Number of new/enhanced mobile friendly
applications delivered
2
2
2
8
Customer satisfaction rating
5.00
5.00
5.00
5.00
Goal Statement:
To promote e-government applications by enabling easy access to Broward County data and services, and provide timely and quality service to all county
agencies for maintenance and enhancement of existing information system applications.
FY19 Quarter 1
Performance Measurement Report - Page 82
Department: Finance and Administrative Services
Division: Enterprise Technology Services
Section: Customer Program Office
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Percent of project timesheets that are less
than 15% late
76
77
76
75
Percent of projects with approved business
cases and/or Project Charters
90
98
90
90
Number of critical systems monitored
18
10
18
70
Number of project reviews or audits
3
2
3
6
Number of high and medium security
vulnerabilities fixed
102
106
102
470
Number of IT Security compliance
audits/scans completed
48
31
48
200
Percent of SPAM emails blocked
99
100
99
95
Number of employees who complete the
Cyber Security Awareness training
705
5,391
705
5,000
Percentage of technical training
completed online
39
34
39
40
Cost per student for in-house instructor led
IT training
44.19
38.00
44.19
45.00
Goal Statement:
To provide enterprise information technology (IT) project portfolio management; manage customer and vendor relationships; provide skilled IT project
management, customer service assistance, and technology training; develop integrated IT policies; and translate IT policies into executable processes for
dissemination to the IT workforce.
FY19 Quarter 1
Performance Measurement Report - Page 83
Department: Finance and Administrative Services
Division: Enterprise Technology Services
Section: Customer Program Office
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Internal customer satisfaction rating
4.91
4.80
4.91
4.60
FY19 Quarter 1
Performance Measurement Report - Page 84
Department: Finance and Administrative Services
Division: Enterprise Technology Services
Section: Infrastructure Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of requests received by the ETS
Service Desk
19,184
17,781
19,184
68,000
Percentage of Service Desk calls answered
in less than one minute
N/A
84
N/A
99
This measure could not be reported in the first
quarter due to software upgrade.
Percentage of requests resolved on first
contact by ETS Service Desk personnel
81
75
81
60
Average time per call of Trouble Tickets
resolved by Level 1 Service Desk support
personnel (minutes)
4
2
4
6
Percentage of Problem Priority 1 Incidents
resolved within 4 hours
49
100
49
100
The number of outages affecting
Inbound/Outbound Internet Connectivity
lasting more than 10 minutes
0
0
0
1
The number of network outages for County
maintained equipment affecting more than
25 personnel lasting more than 60 minutes
between 7:00AM-6:00PM
0
0
0
5
Goal Statement:
To provide the highest quality information technology infrastructure services for all activities and business services provided by the Board, and to provide
dynamic innovative solutions in a reliable, effective, and secure manner to improve business decision-making and foster work process enhancements.
FY19 Quarter 1
Performance Measurement Report - Page 85
Department: Finance and Administrative Services
Division: Purchasing
Section: Purchasing Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Total central procurement activities
N/A
500
N/A
2,800
Data could not be reported in the first quarter of
FY19.
Total central procurement activities per
professional position
N/A
12
N/A
65
Data could not be reported in the first quarter of
FY19.
Cost per central procurement activity
N/A
2,565
N/A
1,915
Data could not be reported in the first quarter of
FY19.
Average number of days to process
construction bids within the Board's award
authority
N/A
217
N/A
175
Data could not be reported in the first quarter of
FY19.
Average number of days to process
construction bids within the Director of
Purchasing Division's award authority
N/A
308
N/A
125
Data could not be reported in the first quarter of
FY19.
Average number of days to process
commodities & general services bids within
the Board's award authority
N/A
320
N/A
150
Data could not be reported in the first quarter of
FY19.
Average number of days to process
commodities & general services bids within
the Director of Purchasing Division's award
authority
N/A
73
N/A
100
Data could not be reported in the first quarter of
FY19.
Average number of days to award
RLIs/RFPs within the Board's award
authority
N/A
355
N/A
255
Data could not be reported in the first quarter of
FY19.
Average number of days to award
RLIs/RFPs within Director of Purchasing
Division's award authority
N/A
270
N/A
150
Data could not be reported in the first quarter of
FY19.
Average number of days to award informal
quotations and qualified vendor list (QVL)
procurements
N/A
92
N/A
75
Data could not be reported in the first quarter of
FY19.
Goal Statement:
To achieve the highest standard of public procurement and foster transparency in the procurement process; maintain a unified purchasing system to procure
all commodities and general, professional, and construction services; and to dispose of surplus items for all agencies under the supervision of the Board of
County Commissioners.
FY19 Quarter 1
Performance Measurement Report - Page 86
Department: Finance and Administrative Services
Division: Purchasing
Section: Purchasing Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Average number of days to award sole
source, emergency, or after-the-fact
procurement
N/A
66
N/A
60
Data could not be reported in the first quarter of
FY19.
Average number of days to award work
authorization, amendments, or change
orders
N/A
30
N/A
25
Data could not be reported in the first quarter of
FY19.
Training events delivered (internal County
events and public outreach events)
N/A
6
N/A
12
Data could not be reported in the first quarter of
FY19.
Dollar value of goods sold as surplus
(auction or sale)
N/A
27,003
N/A
800,000
Data could not be reported in the first quarter of
FY19.
Internal customer satisfaction rating
N/A
N/A
N/A
4.25
This measure is reported annually in the fourth
quarter.
FY19 Quarter 1
Performance Measurement Report - Page 87
Department: Finance and Administrative Services
Division: Risk Management
Section: Risk Management Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Internal customer satisfaction rating
N/A
N/A
N/A
4.80
This measure is reported annually in the fourth
quarter.
Goal Statement:
In accordance with State Statutes, provide and effectively manage the County's Self-Insurance Program at the lowest possible cost and in the best interests of
the citizens and employees of Broward County, and ensure the safety and well-being of all County employees and the public visiting County property.
FY19 Quarter 1
Performance Measurement Report - Page 88
Department: Finance and Administrative Services
Division: Risk Management
Section: Risk Management Safety and Occupational Health
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of safety activities conducted (site
visits, assessments, audits, inspections)
16
84
16
290
Number of occupational health activities
conducted (site visits, assessments, audits,
inspections)
68
127
68
400
Number of training sessions provided
33
39
33
150
Average daily number of driver's license
reviews for authorized drivers
8,500
7,500
8,500
8,100
Number of criminal background checks
completed
469
912
469
3,800
Number of post employment-offer physicals
provided
376
277
376
1,200
Number of medical surveillance tests
provided
159
161
159
850
Number of Safety and Occupational
Health recommendations implemented by
County agencies
12
21
12
72
Internal customer satisfaction rating
N/A
N/A
N/A
4.80
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide safe and healthful workplace conditions for County employees and the public, and to ensure the fitness of County employees in the performance of
their job responsibilities.
FY19 Quarter 1
Performance Measurement Report - Page 89
Department: Finance and Administrative Services
Division: Risk Management
Section: Risk Management Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Internal customer satisfaction rating
N/A
N/A
N/A
4.80
This measure is reported annually in the fourth
quarter.
Goal Statement:
In accordance with State Statutes, provide and effectively manage the County's Self-Insurance Program at the lowest possible cost and in the best interests of
the citizens and employees of Broward County, and ensure the safety and well-being of all County employees and the public visiting County property.
FY19 Quarter 1
Performance Measurement Report - Page 90
Department: Finance and Administrative Services
Division: Risk Management
Section: Risk Management Workers' Compensation
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
"Best practices" adherence rating for
adjusters
N/A
N/A
N/A
88
This measure is reported annually in the fourth
quarter.
Percent of prescription dollars disbursed
through preferred provider
N/A
N/A
N/A
88
This measure is reported annually in the fourth
quarter.
Workers' compensation self-insurance costs
per employee (dollars)
N/A
N/A
N/A
1,500
This measure is reported annually in the fourth
quarter
Number of workers' compensation claims
per 100 employees
N/A
N/A
N/A
6.2
This measure is reported annually in the fourth
quarter.
Workers' compensation claims closed as a
percentage of claims opened annually
N/A
N/A
N/A
100
This measure is reported annually in the fourth
quarter.
Percentage of workers' compensation
medical bills paid within 45 days from
receipt per State mandate
100
100
100
99
Percentage of workers' compensation
indemnity payments paid within seven days
of due date
99
99
99
99
New workers' compensation (WC) claims
processed and administered
128
181
128
480
Average number of workers' compensation
claims closed per claim adjuster annually
N/A
N/A
N/A
160
This measure is reported annually in the fourth
quarter.
Workers' compensation internal customer
satisfaction rating
N/A
N/A
N/A
4.80
This measure is reported annually in the fourth
quarter.
Goal Statement:
To investigate, administer, and resolve all work related injury claims in accordance with Florida Statutes, Chapter 440.
FY19 Quarter 1
Performance Measurement Report - Page 91
Quarterly Performance Measurement Report
Department: Human Services
Division: Administration - Human Services
Section: Administration - Human Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Average number of days taken to fill a
position from requisition creation date to
employee start date (full life cycle)
91
93
N/A
70
Percent of performance based outcomes
achieved in contracted programs
N/A
N/A
N/A
95
This measure is reported annually in the fourth
quarter.
Percent of contracted funding utilized
N/A
N/A
N/A
90
This measure is reported annually in the fourth
quarter.
Percent of outcomes achieved in direct
service programs
N/A
N/A
N/A
85
This measure is reported annually in the fourth
quarter.
Customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth
quarter.
Goal Statement:
To effectively and efficiently provide innovative health and human service programs that assist Broward County's children, elderly and low income individuals
and families achieve well-being and enhance their quality of life, as well as generate revenue, maximize resources, ensure accountability and lead the
community in sharing human service expertise.
FY19 Quarter 1
Performance Measurement Report - Page 92
Department: Human Services
Division: Administration - Human Services
Section: Office of Evaluation and Planning
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Amount of new grant funding (in millions)
awarded for internal and external providers
N/A
N/A
N/A
10
This measure is reported annually in the fourth
quarter.
Number of collaborative funding proposals
submitted
2
2
2
12
Goal Statement:
To support the Human Services Department through the development, coordination, and maintenance of a continuous quality improvement system through
planning, data management, grants development and emergency management functions.
FY19 Quarter 1
Performance Measurement Report - Page 93
Department: Human Services
Division: Crisis Intervention and Support
Section: Administration - Crisis Intervention and Support
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Percent of Local, State, and Federal
contract funding utilized
N/A
N/A
N/A
90
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
4.39
N/A
4.39
4.50
Goal Statement:
To provide administrative, fiscal and operational support and oversight to ensure efficiency, productivity and statutory compliance of direct services offered by
the three Sections: Justice Services, the Nancy J. Cotterman Center Crisis/Counseling Section and the Child Protection Team and Medical Services Section.
FY19 Quarter 1
Performance Measurement Report - Page 94
Department: Human Services
Division: Crisis Intervention and Support
Section: Justice Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of youth committing a
misdemeanor offense and referred to the
program (Juvenile Civil Citation)
177
217
177
885
Percentage of youth enrolled who
successfully complete the program
(Juvenile Civil Citation)
86
88
86
87
Number of youth enrolled who successfully
complete the program (Juvenile Civil
Citation)
103
213
103
640
Percentage of youth enrolled who
successfully complete the program and
who do not re-offend within 1 year
(Juvenile Civil Citation)
96
98
96
90
Number of youth enrolled who successfully
complete the program and who do not re-
offend within 1 year (Juvenile Civil
Citation)
205
160
205
630
Percentage of youth issued a civil citation
and who are eligible for the program
(Juvenile Civil Citation)
98
98
98
80
Number of youth enrolled to the program
who would otherwise be detained (Juvenile
Predisposition Services)
9
23
9
85
Percentage of youth enrolled who
successfully complete the program
(Juvenile Predisposition Services)
90
95
90
85
Average number of days enrolled youth
spent in secure detention (Juvenile
Predisposition Services)
4
4
4
5
Number of adults committing a
misdemeanor offense that are referred to
the program (Adult Civil Citation)
1
N/A
1
240
Goal Statement:
To provide equity and strength-based services that improve client outcomes and opportunities by managing processes and promoting systemic change to divert
individuals away from the justice system.
FY19 Quarter 1
Performance Measurement Report - Page 95
Department: Human Services
Division: Crisis Intervention and Support
Section: Justice Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Percent of adults enrolled who successfully
complete the program (Adult Civil Citation)
0
N/A
0
70
No adults completed the program this quarter.
Number of enrolled adults who successfully
complete the program (Adult Civil Citation)
0
N/A
0
168
No adults completed the program this quarter.
FY19 Quarter 1
Performance Measurement Report - Page 96
Department: Human Services
Division: Crisis Intervention and Support
Section: Nancy J. Cotterman Center
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Episodes of victims services provided to
consumers
4,911
6,834
4,911
22,000
Number of crisis intervention units of
service provided
4,733
5,672
4,733
24,000
Percentage of medical examination
reports sent to Child Protective
investigators within 10 days after the
examination
99
93
99
90
External customer satisfaction rating
4.44
4.78
4.44
4.50
Percentage of clients successfully
completing treatment
99
100
99
95
Average number of crisis intervention units
of service provided per Crisis Intervention
Counselor (CIC)
170
184
170
2,000
Percentage of clients achieving clinically
significant improvement based on
evidenced-based assessment tools
71
62
71
85
Goal Statement:
To reduce further trauma to victims of assault/abuse and their families through specialized forensic medical examination and assessment, crisis intervention,
and forensically sensitive therapy to ameliorate functional impairment, and to conduct outreach to non-reporting victims through community awareness
activities.
FY19 Quarter 1
Performance Measurement Report - Page 97
Department: Human Services
Division: Community Partnerships
Section: Administration - Community Partnerships
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Average number of contracts administered
and monitored per contract manager
9
9
9
13
Percentage of performance based
outcomes achieved in contracted
programs
N/A
N/A
N/A
95
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
N/A
N/A
N/A
4.40
This measure is reported annually in the fourth
quarter.
Funding leveraged by County funds ($
millions)
N/A
N/A
N/A
11.0
This measure is reported annually in the fourth
quarter
Number of clients served through County
contracts
N/A
N/A
N/A
94,000
This measure is reported annually in the fourth
quarter.
Average number of calendar days to
process contracted services invoices and
send to Accounting
9.3
17.0
9.3
12.0
Goal Statement:
To work collaboratively with community partners including funders, non-profit and for profit providers, faith-based organizations, governmental entities,
advocates and consumers in assuring that community-based human services are cost effective, coordinated and performance-based in meeting the needs of
the residents of Broward County.
FY19 Quarter 1
Performance Measurement Report - Page 98
Department: Human Services
Division: Community Partnerships
Section: Children's Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Percentage improvement in social and
emotional functioning
91
95
91
90
Percentage reduction/elimination of use of
drugs and alcohol
83
84
83
85
External customer satisfaction rating
N/A
N/A
N/A
4.40
This measure is reported in the second and
fourth quarter.
Percent of clients who remain in the
community post discharge and are not
hospitalized or placed in a residential
treatment or Department of Juvenile
Justice facility
96
99
96
90
Percentage of client’s families that
experience decreased family stress
100
100
100
85
Goal Statement:
To improve the quality of life and empower Broward's families with children by effectively and efficiently developing and supporting systems of care in
collaboration with other community stakeholders.
FY19 Quarter 1
Performance Measurement Report - Page 99
Department: Human Services
Division: Community Partnerships
Section: Health Care Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Percent of eligible children receiving
appropriate immunizations
N/A
100
N/A
97
Contracts were not all executed in the first
quarter of FY19.
Percent of patients reporting satisfaction
with primary care services
N/A
95
N/A
95
Contracts were not all executed in the first
quarter of FY19.
Percent of clinic patients seen and
discharged within the time outlined in the
contractual agreement
N/A
94
N/A
85
Contracts were not all executed in the first
quarter of FY19.
Number of medical encounters provided to
patients for primary care
N/A
49,815
N/A
199,850
The contract was not executed in the first
quarter of FY19.
Percent of clients that effectively
stabilize/improve their condition (not re-
admitted within 90 days)
93
95
93
95
Goal Statement:
To provide effective administration and management of contracted health care services in Broward County for indigent residents in need of health care,
mental health, and HIV/AIDS services ensuring quality services, promoting integration and following best practices.
FY19 Quarter 1
Performance Measurement Report - Page 100
Department: Human Services
Division: Community Partnerships - Homeless Services Fund
Section: Homeless Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Percentage of unsheltered homeless
N/A
N/A
N/A
31
This measure is reported annually in the third
quarter.
Percentage of Homeless Assistance Center
Dorms utilized: for Families
92
92
92
95
Percentage of Homeless Assistance Center
Beds utilized: for Individuals
98
96
98
95
Percentage of clients that move from
emergency shelters to permanent housing
27
34
27
25
Percentage of Clients that move from
Transitional to Permanent Housing
41
71
41
80
Goal Statement:
To help build and maintain an optimal "continuum of care" of homeless services, promote solutions to homelessness, coordinate funding for key services, and
assist homeless persons to move to self-sufficiency and permanent housing.
FY19 Quarter 1
Performance Measurement Report - Page 101
Department: Human Services
Division: Broward Addiction Recovery
Section: Admissions
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of assessments conducted at
Admissions
365
470
365
3,000
Percent of consumers who are assessed at
Admissions and are referred to and enroll
in treatment services within the agency
74
74
74
60
Percent of consumers who are assessed at
Admissions who are involved in the
Criminal Justice System
79
79
79
70
Percent of Criminal Justice System
consumers who are assessed at Admissions
and are referred to and enroll in treatment
services within the agency
62
47
62
70
Goal Statement:
To serve as the interface between Broward Addiction Recovery Center (BARC) and the residents of Broward County who present for an evaluation of their
substance use treatment and referral needs, and to coordinate and reduce wait times for transitions between Levels of Care within the agency.
FY19 Quarter 1
Performance Measurement Report - Page 102
Department: Human Services
Division: Broward Addiction Recovery
Section: Broward Addiction Recovery Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Total number of consumers screened
N/A
N/A
N/A
3,000
This measure is reported annually in the fourth
quarter.
Number of consumers who enrolled in
Residential or any Outpatient Treatment
program within the agency upon referral
from Admissions or Detox
N/A
N/A
N/A
1,500
This measure is reported annually in the fourth
quarter.
Percent of consumers who are referred by
Admissions or Detox and enroll in
Residential or any Outpatient Treatment
program within the agency
N/A
N/A
N/A
75
This measure is reported annually in the fourth
quarter.
Percent of successful completions from
any treatment Level of Care
N/A
N/A
N/A
65
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth
quarter.
Percent of all contract funding utilized
N/A
N/A
N/A
100
This measure is reported annually in the fourth
quarter.
Goal Statement:
To continuously improve the agency by using best practice quality assurance and performance improvement management strategies that result in cost
effective treatment for Broward Addiction Recovery Center (BARC) clients, high satisfaction rates in clients, low client relapse rates, superior execution of
contractual obligations, optimal relationships with community partners and stakeholders and the highest possible revenue collection rate for all services
provided.
FY19 Quarter 1
Performance Measurement Report - Page 103
Department: Human Services
Division: Broward Addiction Recovery
Section: Detoxification Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of enrollments in the
Detoxification program
749
494
749
2,210
Percent of Detoxification beds utilized
85
93
85
90
Percent of consumers who successfully
complete Detoxification
73
79
73
75
Percent of consumers who complete
Detoxification and who are referred and
enroll in treatment within the agency
75
86
75
75
Goal Statement:
To serve as the interface between Broward Addiction Recovery Center (BARC) and the residents of Broward County who present for an evaluation of their
detoxification needs, and to provide for those who need safe and medically managed detoxification services, while evaluating patients' treatment and referral
needs for substance use treatment and/or community services.
FY19 Quarter 1
Performance Measurement Report - Page 104
Department: Human Services
Division: Broward Addiction Recovery
Section: Outpatient Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of enrollments in any level of
Outpatient Treatment Services
291
326
291
1,300
Percent of consumers who successfully
complete the Outpatient Level of Care
within Outpatient Treatment Services
53
60
53
50
Percent of consumers who successfully
complete the Intensive Outpatient Level of
Care within Outpatient Treatment Services
49
73
49
50
Goal Statement:
To provide best practice substance use treatment to clients with addiction and co-occurring disorders whose recovery efforts allow for treatment in an
uncontrolled environment to reduce or eliminate client relapse rates.
FY19 Quarter 1
Performance Measurement Report - Page 105
Department: Human Services
Division: Broward Addiction Recovery
Section: Residential Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of enrollments in Residential
Treatment Services
208
195
208
600
Percent of Residential beds utilized
94
88
94
90
Percent of consumers who successfully
complete Residential Treatment
58
62
58
65
Goal Statement:
To provide best practice substance use treatment to clients with addiction and co-occurring disorders whose recovery efforts require treatment in a controlled
environment to reduce or eliminate client relapse rates, and include the goal of minimizing teratogen exposure to pregnant women's unborn children until
birth.
FY19 Quarter 1
Performance Measurement Report - Page 106
Department: Human Services
Division: Elderly Veterans Services
Section: Behavioral Health Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Percent of consumer satisfaction surveys
completed and submitted timely
100.00
N/A
100.00
100.00
Goal Statement:
To provide administrative and management oversight to the behavioral health components of Elderly and Veteran's services, in order to deliver comprehensive
service planning to older adults (55+) with diagnosed mental health disorders, who are at risk of requiring more intensive and restrictive institutional
placements.
FY19 Quarter 1
Performance Measurement Report - Page 107
Department: Human Services
Division: Elderly Veterans Services
Section: Elderly and Veterans Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Percentage of case manager time
engaged in direct service provision
77
80
77
70
Percent of grant performance based
outcomes achieved
100.0
73.0
100.0
80.0
Dollar value of co-payments received
85,063
74,296
85,063
250,000
Total amount of in-service training hours
provided to staff
247
368
247
1,800
Number of community outreach events
18
16
18
60
Goal Statement:
To continually expand and enhance the Elderly and Veterans Services Division's (EVSD) capacity to provide effectively managed and specialized social
services to Broward County seniors, their caregivers and families, as well as similar services for Veterans, their dependents and dependent survivors that result in
the attainment and/or maintenance of self-sufficiency.
FY19 Quarter 1
Performance Measurement Report - Page 108
Department: Human Services
Division: Elderly Veterans Services
Section: Elderly Programs
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Percentage of consumers receiving
community care services who maintain a
successful recovery and/or remain in the
least restrictive environment
100
100
100
98
Number of customer relation unit calls for
service
12,160
12,251
12,160
50,000
External customer satisfaction rating
4.35
4.93
4.35
4.50
Number of consumers served
266
210
266
568
Average monthly service plan cost per
consumer served
214
269
214
250
Goal Statement:
To provide case management and community support services that assist frail, functionally impaired elders in maintaining their independence in the
community and prevent or delay their institutionalization.
FY19 Quarter 1
Performance Measurement Report - Page 109
Department: Human Services
Division: Elderly Veterans Services
Section: Veterans Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Total number of claims and appeals filed
for veterans, dependents, and dependent
survivors
406
450
406
1,500
Percentage of claims or appeals filed
within one office contact with veterans or
dependent
100
100
100
95
External consumer satisfaction rating
4.83
4.92
4.83
4.50
Dollar value of approved claims filed with
the assistance of the Veterans Services
Section
3,109,623
3,051,131
3,109,623
11,600,000
Percentage of consumers who augment
their income through participation in
benefit acquisition programs
45
44
45
40
Goal Statement:
To provide specialized social services targeted to veterans, their dependents and dependent survivors which result in the attainment and/or maintenance of
self-sufficiency.
FY19 Quarter 1
Performance Measurement Report - Page 110
Department: Human Services
Division: Family Success
Section: Family Success Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Percentage of Commission Requests
responded to by the Division within ten
business days of being assigned to the
Division
94.40
100.00
94.40
100.00
Percentage utilization of grant funding
N/A
N/A
N/A
92
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide administrative oversight and coordination of comprehensive human services offered by the Division and its community-based partners at one-stop
service locations throughout Broward County.
FY19 Quarter 1
Performance Measurement Report - Page 111
Department: Human Services
Division: Family Success
Section: Family Success Centers
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of customers receiving case
management services
171
264
171
1,200
Average percent of caseworker time that is
used to provide direct service
82
72
82
70
External customer satisfaction rating
4.90
4.90
4.90
4.80
Percentage of individuals who received
emergency assistance payments who
maintained permanent housing for three
(3) months
97
94
97
88
Percent of all Family Success individuals
with a case plan successfully meeting
100% of their case plan goals at time of
discharge
98
98
98
90
Percent of clients placed in transitional or
permanent housing models who maintain
housing for six months (Includes Housing
First clients)
90
92
90
80
Goal Statement:
To provide one-stop entry to comprehensive human services in partnership with community-based providers in Broward County, assisting individuals and
families to achieve and maintain health, safety and economic stability.
FY19 Quarter 1
Performance Measurement Report - Page 112
Quarterly Performance Measurement Report
Department: Port Everglades
Division: Port Everglades Administration
Section: Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Meet or exceed the current target of
passenger count
1,146,784
1,124,200
1,146,784
3,623,920
Meet or exceed the current target of
twenty-foot equivalent units added
281,537
278,807
281,537
1,080,000
Customer satisfaction measured among
tenants and port users via customer service
survey
4.40
N/A
4.40
4.25
Goal Statement:
To coordinate the various administrative and financial activities of the divisions within the Port Everglades Department to ensure compliance with County
policies and goals, and to develop marketing and promotional strategies that create and promote commerce and industry and create employment within
Broward County.
FY19 Quarter 1
Performance Measurement Report - Page 113
Department: Port Everglades
Division: Port Everglades Administration
Section: Business Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Average time to process a purchase order
up to $250K (days)
79
102
79
100
Percentage of developed leasable land
occupied
95
93
95
94
Percentage of leasable office space
occupied
94
94
94
93
Percent of leasable warehouse space
occupied
91
84
91
87
Percent of rental revenue goal reached
116
99
116
99
Rental revenue generated from leases
(millions)
4.5
3.8
4.5
15.5
Average time to process a completed
franchise application (completed
application to public hearing in days)
24.7
42.0
24.7
77.5
Goal Statement:
To provide Port-wide general administrative support and services including agenda coordination and communication support; to provide property
management, leasing, and administration of Port real estate, and management of the contract for parking facility operation; to promote the benefits of, and to
operate/expand, Foreign-Trade Zone No. 25; to provide regulation of certain business activities through management of the franchise and business permit
program; to administer various contracts; to provide liaison for risk management functions at the Port; to provide human resources support to all employees and
management of the seaport; and to provide guidance and support of purchasing activities for the Enterprise Fund.
FY19 Quarter 1
Performance Measurement Report - Page 114
Department: Port Everglades
Division: Port Everglades Administration
Section: Finance
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of invoices generated
4,040
4,116
4,040
15,500
Number of days needed to process a
receiver
28
26
28
26
Percentage of checks received and
deposited within one day of receipt
99.49
100.00
99.49
99.00
Percentage of accounts receivable
classified as current
95.01
93.55
95.01
98.00
Cost per invoice including collection ($)
44.0
49.3
44.0
41.5
Goal Statement:
To provide accounting functions, fiscal planning, budgeting, and information technology services for the Port Everglades Department to ensure statutory
compliance and to provide information for decision making.
FY19 Quarter 1
Performance Measurement Report - Page 115
Department: Port Everglades
Division: Port Everglades Administration
Section: Operations
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Percentage of customer inquiries
responded to within one business day
99
99
99
100
Percent of container crane uptime
99.9
99.9
99.9
99.8
Average number of work orders backlogged
53
57
53
20
Percentage of preventative maintenance
projects completed compared to number
scheduled
98
95
98
90
Average work order aging (days)
9
0
9
6
Compliance by Port users of directive
issued for facility housekeeping within 48
hours (percent)
80
100
80
100
Percent of time reporting to the job site
(berth) 15 minutes or more prior to a ship
docking/sailing
94
94
94
95
Goal Statement:
To provide the four functional areas with planning and administrative support; to coordinate and control the movement of all ships, cargo, and passengers
moving through the seaport and to maintain the facilities affecting those movements in order to ensure prompt and efficient service to Port users.
FY19 Quarter 1
Performance Measurement Report - Page 116
Department: Port Everglades
Division: Port Everglades Administration
Section: Seaport Engineering and Facilities Maintenance
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
New projects initiated
9
12
9
19
Number of projects managed
36
32
36
34
Number of projects managed per project
manager
5
4
5
4
Percentage of projects completed within
original time frame
90
N/A
90
90
Percentage of projects completed within
the original budget allocation (including
contingencies)
100
N/A
100
100
Goal Statement:
To provide strategic facilities technical support for the planning of seaport development; manage the design, engineering and construction of new facilities for
Port clients; and ensure adequate facilities maintenance while protecting the environment within the Port jurisdictional area.
FY19 Quarter 1
Performance Measurement Report - Page 117
Quarterly Performance Measurement Report
Department: Public Works
Division: Administration
Section: Construction Management
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of new projects initiated
(construction and renovation) under
Construction Management Division
8
7
8
20
Total number of projects (construction and
renovation) managed per Construction
Management Division project manager
9.00
10.00
9.00
8.00
Internal customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth
quarter.
Number of CMD consulting hours provided
to County agencies
991
223
991
1,000
The increase from the prior year same quarter is
due to analysis of Citrix and Spectrum properties
by various staff.
Number of construction projects managed
15
13
15
16
Number of renovation projects managed
103
104
103
100
Total amount authorized for all projects
(construction and renovation) managed
under Construction Management Division
(millions)
696
570
696
600
Number of Green/LEED certified building
projects
14
12
14
11
Goal Statement:
To systematically manage the planning, design and construction of vertical capital projects for Broward County agencies with the objective of providing
quality environmentally sustainable facilities in a timely and fiscally responsible manner
FY19 Quarter 1
Performance Measurement Report - Page 118
Department: Public Works
Division: Facilities Maintenance
Section: Cleaning
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Cost per square foot for cleaning expenses
($)
1.26
N/A
1.26
1.94
Number of square feet serviced by the
cleaning section (in millions)
5.6
5.6
5.6
5.6
Customer satisfaction rating
N/A
N/A
N/A
4.25
This measure is reported annually in the fourth
quarter.
Goal Statement:
To maintain clean and safe facilities for all employees and visitors at leased and owned County facilities.
FY19 Quarter 1
Performance Measurement Report - Page 119
Department: Public Works
Division: Facilities Maintenance
Section: Paid Parking
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of square feet serviced by paid
parking (in millions)
1.7
1.7
1.7
1.7
Cost per square foot for paid parking ($)
0.37
N/A
0.37
0.80
Customer satisfaction rating
N/A
N/A
N/A
4.25
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide adequate and safe parking availability for employees and visitors in close proximity to the Broward County Governmental Center and Courthouse
Complex/Judicial Center.
FY19 Quarter 1
Performance Measurement Report - Page 120
Department: Public Works
Division: Facilities Maintenance
Section: Program Administration/Management
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of space planning projects
managed
103
78
103
70
Average warehouse turn ratio
0.31
0.39
0.31
1.50
Average inventory accuracy (%)
N/A
N/A
N/A
98.00
This measure is reported annually in the fourth
quarter.
Cost per square foot for Administrative
expenses ($)
N/A
N/A
N/A
0.54
This measure is reported annually in the fourth
quarter.
Number of square feet managed (in
millions)
8.4
8.4
8.4
8.4
Customer satisfaction rating
N/A
N/A
N/A
4.25
This measure is reported annually in the fourth
quarter.
Goal Statement:
To oversee and manage effective Facility Management Division operations related to the Repairs and Maintenance, Roads and Grounds, Utilities, Cleaning,
Paid Parking, and Security programs.
FY19 Quarter 1
Performance Measurement Report - Page 121
Department: Public Works
Division: Facilities Maintenance
Section: Real Property
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of parcels received for purchase
and lease acquisition, and disposition
15
11
15
110
The increase from the prior year same quarter is
due to work fluctuation which is typical. The
agency does not anticipate a growing trend.
Average number of parcels in negotiation
for purchase or lease per property agent
51
161
51
90
Number of appraisals received and
reviewed
20
108
20
340
The decrease from the prior year same quarter is
due to the number of assignments fluctuating
based on how many appraisals are completed
each month. Specifically, the majority of the
increase was due to the continuing Aviation
Sales Assistance Program that had more than
800 properties to be appraised over the past few
years, but is now winding down.
In-house appraisal projects, review of third
party appraisals, and review of residential
appraisal reports
3
8
3
30
The decrease from the prior year same quarter is
due to work fluctuation which is typical
depending on the types of request received from
various agencies.
Number of Ownership and Encumbrance
Reports (O&E) processed
56
70
56
300
The decrease from the prior year same quarter is
due to larger, more complex title projects.
However, the workload remained the same.
Percentage of building square footage,
leased versus owned
13
13
13
13
Internal customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is not reported in the first quarter.
Goal Statement:
To serve as professional real estate advisors to the County Commission, Administration and Departments of County government; efficiently and professionally
acquire real estate and property rights through purchase, lease and license to meet the needs of all branches of County government; dispose of surplus
property; lease administration; investigative research and due diligence; processing of vacation applications; manage real property records and escheated
property inventory.
FY19 Quarter 1
Performance Measurement Report - Page 122
Department: Public Works
Division: Facilities Maintenance
Section: Repairs and Maintenance
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of facilities maintained
138
138
138
138
Number of work orders processed
13,954
14,153
13,954
43,500
Average number of days to complete a
work order from date of receipt
25
55
25
30
Average number of hours to complete a
work order
2.7
1.9
2.7
2.5
Cost per square foot for maintenance and
repairs ($)
1.40
N/A
1.40
1.69
Number of square feet serviced by Repairs
and Maintenance (millions)
7.5
7.5
7.5
7.5
Customer satisfaction rating
N/A
N/A
N/A
4.25
This measure is reported annually in the fourth
quarter.
Goal Statement:
To ensure the satisfactory preservation of the County's investment in physical facilities and to provide a clean, safe, and adequately maintained working
environment for employees, residents and visitors.
FY19 Quarter 1
Performance Measurement Report - Page 123
Department: Public Works
Division: Facilities Maintenance
Section: Roads and Grounds
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Cost per square foot for roads and grounds
expenses ($)
0.25
N/A
0.25
0.19
Number of square feet serviced by Roads
and Grounds (in millions)
7.0
7.0
7.0
7.0
Customer satisfaction rating
N/A
N/A
N/A
4.25
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide preservation of the County's investment in its exterior facilities (roads and grounds) and to provide a clean, safe and adequately maintained working
environment for employees and visitors.
FY19 Quarter 1
Performance Measurement Report - Page 124
Department: Public Works
Division: Facilities Maintenance
Section: Security
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Cost per square foot for security expenses
($)
1.08
N/A
1.08
1.14
Number of square feet serviced by the
security section (in millions)
6.1
6.1
6.1
6.1
Customer satisfaction rating
N/A
N/A
N/A
4.25
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide a safe and secure environment for all employees and visitors at all facilities within the program.
FY19 Quarter 1
Performance Measurement Report - Page 125
Department: Public Works
Division: Facilities Maintenance
Section: Utilities
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Energy Performance Index (kWh/sq.ft./yr)
19
22
19
22
Energy Cost Index (dollars/sq.ft./yr)
1.4
1.6
1.4
1.5
Number of square feet serviced by utilities
(in millions)
5.1
4.8
5.1
4.8
Goal Statement:
To achieve and maintain high efficiency, economical, and conservative use of the electrical and other energy resources necessary to meet County needs,
while enhancing cost-effectiveness and reducing levels of Green House Gases (GHG).
FY19 Quarter 1
Performance Measurement Report - Page 126
Quarterly Performance Measurement Report
Department: Public Works
Division: Highway Construction and Engineering
Section: Engineering Management and Design
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Percent of projects complete with no more
than 20% increase in contract time from
the original contract schedule
N/A
100
N/A
100
No contracts were completed in the first quarter
of FY19.
Dollar value of construction during the
fiscal year (millions)
5
3
5
6
Number of traffic signal plans designed
2
1
2
8
Dollar value of design and construction
management services
331,700
320,318
331,700
1,000,000
Number of lane/miles under construction
10
8
10
8
Percent of projects complete with no more
than 5% change orders
N/A
100
N/A
100
No contracts were completed in the first quarter
of FY19.
Construction value of projects managed
per project manager (millions)
1.6
1.6
1.6
3.0
Goal Statement:
To manage the design and construction of roadway improvement projects within the adopted transportation capital improvement program to ensure safe and
adequate transportation facilities for the public and to provide design and construction management services for in-house projects and provide professional
services to other agencies.
FY19 Quarter 1
Performance Measurement Report - Page 127
Department: Public Works
Division: Highway Construction and Engineering
Section: Engineering Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Percentage of survey projects commenced
within 30 days of request
89
95
89
90
Number of paving and drainage plans
reviewed per year within 14 calendar day
mandated review time
13
18
13
70
Construction value ($) of trafficway
improvements required as a result of plat
review
1,448,329
182,718
1,448,329
2,500,000
Number of survey projects completed
19
21
19
95
Number of active GIS Projects for Highway
Construction and Engineering Division
16
16
16
18
Number of water, sewer and utility plans
reviewed per year within 14 calendar day
mandated review time
98
75
98
300
Number of active GIS Projects for other
Public Works Divisions or other
Departments
4
4
4
4
Number of paving, drainage and driveway
permits issued
31
24
31
100
Number of plat and delegation requests
reviewed
49
31
49
95
Number of water, sewer and utility permits
issued
92
66
92
300
Goal Statement:
To provide professional highway and right-of-way engineering, permitting, surveying, review, and drafting services to implement and enforce development
permit construction obligations and minimum construction standards in conformity with Florida Statutes and Broward County Code thus ensuring soundness
and safety of roadway improvements, and ensuring the accuracy of recorded plat information for the general public and future real estate transactions.
FY19 Quarter 1
Performance Measurement Report - Page 128
Department: Public Works
Division: Highway Construction and Engineering
Section: Engineering Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of GIS Maps (PDF) maintained
8
8
8
8
Value ($) of developer required
improvements reviewed
1,018,109
1,534,268
1,018,109
10,000,000
Number of plats recorded
6
4
6
28
Number of technical reviews for
determination of right-of-way requirements
9
4
9
20
Number of GIS web-mapping applications
maintained
15
15
15
16
Value ($) of driveway improvements in
County rights-of-way reviewed
15,000
6,000
15,000
35,000
Number of right-of-way related inquiries
435
450
435
1,500
Number of GIS web map views
7,396
N/A
7,396
12,000
FY19 Quarter 1
Performance Measurement Report - Page 129
Department: Public Works
Division: Highway Construction/Parks Planning &Engineering
Section: Parks Planning and Engineering
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Percent of projects completed within
budget
100
100
100
100
Value of projects managed ($)
48,732,632
39,435,592
48,732,632
38,500,000
The increase from the prior year same quarter is
due to the reassignment of parks maintenance
projects from the Parks and Recreation Division.
Number of projects managed
63
31
63
34
The increase from the prior year same quarter is
due to the reassignment of parks maintenance
projects from the Parks and Recreation Division.
Goal Statement:
To provide recreational facilities and amenities for residents and visitors to meet their leisure needs.
FY19 Quarter 1
Performance Measurement Report - Page 130
Department: Public Works
Division: Highway and Bridge Maintenance
Section: Construction/Highway Maintenance
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Total cost per hour for normal operation of
draw bridge ($)
33
31
33
28
Percent compliance with the ten-year
roadway drainage system surface water
management license renewal and permit
requirements program
98
98
N/A
98
Average cost per foot to clean, inspect,
and video tape roadway drainage system
storm drainage pipes (dollars)
1.13
1.00
N/A
2.18
Cost per catch basin serviced ($)
81
65
N/A
74
Cost of routine maintenance per lane mile
($)
1,377
1,347
N/A
4,720
Number of work days to respond to citizen
requests
1
0
N/A
1
Percentage of time bridges operational
99
99
99
99
Goal Statement:
To serve the residents of Broward County with excellence in maintaining and improving County roadways, keeping storm water infrastructure clean and
efficient, beautifying County-owned property through mowing and landscape maintenance, and the safe operation and maintenance of County-owned fixed
and bascule bridges to accommodate the safe passage of motorists, pedestrians and marine traffic.
FY19 Quarter 1
Performance Measurement Report - Page 131
Department: Public Works
Division: Highway and Bridge Maintenance
Section: Mosquito Control Local
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of citizen requests
954
3,497
954
12,700
The decrease from the prior year same quarter is
due to a dry season and the increase mosquito
control efforts throughout the County.
Average number of work days to respond to
citizens request
6.19
11.00
6.19
5.00
Acres treated by aerial adulticiding
0
0
0
51,750
Acres treated by ground adulticiding
14,777
90,898
14,777
451,000
The decrease from the prior year same quarter is
due to a dry season and the increase mosquito
control efforts throughout the County.
Acres treated by ground larviciding
1,008
1,561
1,008
50,000
Number of sites inspected
573
991
573
4,120
The decrease from the prior year same quarter is
due to declared emergencies from the
Department of Health in FY18.
Cost per acre for aerial adulticiding ($)
0.00
0.00
0.00
1.87
Goal Statement:
To monitor and control the mosquito population in order to provide protection from mosquito-borne diseases and to improve the quality of life for Broward
County residents and tourists.
FY19 Quarter 1
Performance Measurement Report - Page 132
Department: Public Works
Division: Traffic Engineering
Section: Administration - Traffic Engineering
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
External customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the third
quarter.
Goal Statement:
To provide administrative support and resources to the Traffic Engineering Division in order to enhance efficiencies and productivity, and ensure compliance
with Broward County's policies and goals to provide a safe and efficient traffic control system for residents and visitors.
FY19 Quarter 1
Performance Measurement Report - Page 133
Department: Public Works
Division: Traffic Engineering
Section: Signal Construction/Maintenance
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of field maintenance tasks
performed (all signal devices and school
flashers)
4,522
4,271
4,522
15,000
Number of repairs to controllers and
peripherals (electronic shop)
256
331
256
1,300
Percent of emergency calls responded to
within 1 hour
97
92
N/A
95
Number of signalized intersections
maintained (excluding school flashers)
1,451
1,447
1,451
1,472
Number of school flashers maintained
(ground-mounted and aerial)
1,061
1,028
1,061
1,022
Number of streetlights maintained
1,523
1,518
1,523
1,519
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signals.
FY19 Quarter 1
Performance Measurement Report - Page 134
Department: Public Works
Division: Traffic Engineering
Section: Signal Systems Engineering
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of communication plans reviewed
77
85
77
400
Number of signals retimed (synchronized
operation)
169
243
169
500
Percent of synchronized signals retimed
14
20
14
33
Number of arterial segments retimed
15
23
15
40
Number of customer timing requests
515
290
515
1,250
Number of communication inspections
performed
3
5
3
30
Number of timing adjustments at individual
traffic signals
485
414
485
1,200
Work tickets received from 811 Call Center
9,190
9,795
9,190
36,000
Units processed by the "LOCATES"
contractor
13,853
17,063
13,853
65,000
Goal Statement:
To optimize the efficiency and reliability of the County's traffic signal system in order to mitigate congestion and maximize traffic signal coordination for all
road users.
FY19 Quarter 1
Performance Measurement Report - Page 135
Department: Public Works
Division: Traffic Engineering
Section: Signs and Markings
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of signs fabricated
1,859
2,882
1,859
11,000
Number of signs installed/replaced
2,387
3,352
2,387
11,000
Number of sign maintenance upgrade tasks
completed
670
778
670
1,800
Number of emergency calls received
306
477
306
700
Percent of time emergencies are
responded to within 1 hour
99
82
N/A
99
Number of line miles of roadway marked
65
0
65
425
Number of arrows, pavement legends and
other marking tasks completed
96
0
96
1,200
Number of linear feet of pavement marking
tasks completed
3,202
0
3,202
50,000
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signs and pavement markings, which regulate, guide and inform the
public of traffic regulations.
FY19 Quarter 1
Performance Measurement Report - Page 136
Department: Public Works
Division: Traffic Engineering
Section: Traffic Studies
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of traffic studies conducted
163
179
163
440
Number of traffic investigations completed
243
1,107
243
3,300
Number of work orders generated for
maintenance and revision of traffic control
devices
777
1,639
777
6,000
Number of traffic data requests executed
(counts, speed data, condition diagrams,
etc.)
161
143
161
600
Number of Maintenance of Traffic (MOT)
requests reviewed
284
284
284
1,000
Percent of traffic studies completed within
six weeks
83
100
N/A
90
Average cost to perform a study or
investigation ($)
123
39
N/A
37
Average cost to perform a traffic count ($)
402
452
N/A
449
Goal Statement:
To conduct traffic studies and investigations in response to both public requests and internal surveys, which may result in the application or modification of
traffic controls to improve safety and traffic flow for the motoring public.
FY19 Quarter 1
Performance Measurement Report - Page 137
Quarterly Performance Measurement Report
Department: Public Works
Division: Solid Waste Recycling Services
Section: Municipal Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Pounds of recyclables collected per
residential unit
105
100
105
384
Operating cost per single family residential
unit (dollars)
71.65
64.23
71.65
326.00
Goal Statement:
To provide for the efficient and reliable collection and disposal of residential solid waste and recyclables, and for the monitoring of commercial solid waste,
for customers in the Broward Municipal Services District, to ensure a clean environment.
FY19 Quarter 1
Performance Measurement Report - Page 138
Department: Public Works
Division: Solid Waste Recycling Services
Section: Bulk Waste and Yard Waste Program
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Operating cost of disposal of trash per ton
99.91
100.30
99.91
102.00
Goal Statement:
To operate and maintain a network of collection facilities for the Broward Municipal Services District residential customers and participating cities to reduce
indiscriminate dumping and to facilitate various special waste programs.
FY19 Quarter 1
Performance Measurement Report - Page 139
Department: Public Works
Division: Solid Waste Recycling Services
Section: Household Hazardous Waster and Electronics Recycling Collection
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Total pounds of household hazardous and
electronic materials removed from waste
stream
162,051
74,163
162,051
700,000
Number of household hazardous waste and
electronic recycling program users
2,923
2,375
2,923
13,000
Operating cost per pound for removal of
household hazardous and electronic
materials from waste stream
1.02
1.92
1.02
1.62
Goal Statement:
To provide residents of the Broward Municipal Services District and participating jurisdictions with a cost effective program to properly dispose of household
hazardous waste and electronics, in order to remove heavy metals and other hazardous materials from the waste stream.
FY19 Quarter 1
Performance Measurement Report - Page 140
Department: Public Works
Division: Solid Waste Recycling Services
Section: Landfill Operations
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Tons of unprocessable waste landfilled
27,000
18,225
27,000
77,200
Operating cost per ton of waste received
13.39
22.26
13.39
35.22
Goal Statement:
To ensure a safe environment and protect public health by providing a publicly owned and operated disposal site for unprocessable waste.
FY19 Quarter 1
Performance Measurement Report - Page 141
Department: Public Works
Division: Solid Waste Recycling Services
Section: Recycling
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Participating county government buildings
and parks
108
100
108
107
Percent of solid waste recycled countywide
N/A
N/A
N/A
40.0
This measure is reported annually in the fourth
quarter.
Number of volunteers that participate in
the Keep Broward Beautiful Program
191
153
191
1,500
Goal Statement:
To coordinate the processing of recyclables for the Broward Municipal Services District and for County governmental facilities, and to monitor and encourage
increased recycling and waste reduction throughout Broward County.
FY19 Quarter 1
Performance Measurement Report - Page 142
Quarterly Performance Measurement Report
Department: Public Works
Division: Water and Wastewater Services
Section: Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Commissioner's requests per 10,000
customers
1.0
0.4
1.0
2.0
The number increased during the first quarter
this fiscal year compared with the first quarter
last fiscal year due to customers calling
commissioners about their bills instead of WWS
Customer Service.
Ratio of Available Funds (Revenues net of
Operating Expense) to Debt Service
Payments
N/A
2.04
N/A
1.63
Data could not be reported in the first quarter of
FY19.
Total cost per 1,000 gallons (Retail Water
Operations)
2.700
2.800
2.700
3.550
Total cost per 1,000 gallons (Retail Sewer
Operations)
3.100
4.100
3.100
3.900
Total cost per 1,000 gallons (Regional Raw
Water Operations)
0.100
0.100
0.100
0.220
Total cost per 1,000 gallons (Regional
Treatment Operations)
0.800
0.800
0.800
0.940
Total cost per 1,000 gallons (Regional
Transmission Operations)
0.100
0.100
0.100
0.170
Goal Statement:
To administer and coordinate all activities within the Water and Wastewater Services to maintain financial stability, optimize productivity, increase cost-
effectiveness, and ensure compliance with all county, state, and federal requirements.
FY19 Quarter 1
Performance Measurement Report - Page 143
Department: Public Works
Division: Water and Wastewater Services
Section: Business Operations
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Percent of financial management reports
completed within 30 days of the close of
the month
100
100
100
100
Provision for uncollectable payments as a
percentage of retail sales
2.20
2.21
2.20
2.50
Percent of inventory requisitions filled
within 3 days
96
97
96
95
Average total cost per customer account
per month
7.69
7.07
7.69
8.50
External audit comments
N/A
N/A
N/A
0
This measure is reported annually in the second
quarter.
Percentage of purchase orders processed
within 3 days
88
93
88
87
Number of customer service calls received
12,095
N/A
12,095
120,000
External customer satisfaction rating
4.70
4.60
4.70
4.50
Percentage of payments processed within
30 days of receipt of proper documentation
97
N/A
97
97
Number of work orders completed
813
N/A
813
1,160
Goal Statement:
To provide business services to Water and Wastewater Services by delivering exceptional customer service; billing and collecting for services rendered;
safeguarding assets; providing accurate and timely financial analysis and information that supports responsible decision-making, and strategies to ensure fiscal
solvency; and promoting accountability, efficiency and innovation.
FY19 Quarter 1
Performance Measurement Report - Page 144
Department: Public Works
Division: Water and Wastewater Services
Section: Business Operations
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Average number of water meters read
monthly
57,834
N/A
57,834
57,000
FY19 Quarter 1
Performance Measurement Report - Page 145
Department: Public Works
Division: Water and Wastewater Services
Section: Engineering
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Bid packages to purchasing
8
7
8
10
Developer projects coordinated (monthly
average)
87
84
87
84
Developer projects reviewed
41
51
41
160
Percent of developer plans reviewed in 14
days or less
100
100
100
99
Permit applications processed
42
40
42
200
Plats, site plans, easement vacations, re-
zonings processed
92
171
92
450
Change order percentage
0.01
-0.63
0.01
2.00
Dollars spent (millions)
7
4
7
55
Bid packages closed
0
2
0
8
Average dollar amount of
construction/consultant managed per
project manager (millions)
18
9
18
8
Goal Statement:
To plan, design, and construct facilities for Water & Wastewater Services (WWS) and its customers to ensure adequate system capacity to provide water, treat
sanitary sewer, and minimize storm water flooding.
FY19 Quarter 1
Performance Measurement Report - Page 146
Department: Public Works
Division: Water and Wastewater Services
Section: Information Technology
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Work orders processed
283
262
283
1,200
Service calls processed
710
816
710
3,500
Percent of time response to a client
automation service call is within 90
minutes
87
88
87
90
Availability of applications and
infrastructure (%)
99
100
99
98
Average service call resolve time (minutes)
29
33
29
40
Internal customer satisfaction rating
4.89
4.77
4.89
4.60
Service calls per systems technician
118
136
118
500
Goal Statement:
To provide planning, acquisition, development, and maintenance of highly specialized Information Technology (IT) infrastructure and systems supporting
utility business processes and the IT infrastructure for the utility Supervisory Control and Data Acquisition (SCADA) systems.
FY19 Quarter 1
Performance Measurement Report - Page 147
Department: Public Works
Division: Water and Wastewater Services
Section: Water &Wastewater Operations
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Direct cost of 1,000 gallons of treated retail
water sold (treated and purchased)
1.56
1.80
1.56
2.05
Direct cost per 1,000 gallons of retail
wastewater collected
1.57
2.15
1.57
1.80
Millions of gallons of raw water produced
1,661
1,623
1,661
6,500
Direct cost per 1,000 gallons of regional
wastewater treated
0.63
0.61
0.63
0.78
Direct cost per 1,000 gallons of regional
raw water sold
0.14
0.11
0.14
0.16
Millions of gallons of water delivered
2,523
2,340
2,523
10,000
Millions of gallons of wastewater collected
1,142
1,280
1,142
5,500
Number of external water quality customer
complaints
11
13
11
65
Percentage of water quality tests in
compliance
100
100
100
100
Percentage of sewage spills and line
blockage responses within 2-hours
100
100
100
100
Goal Statement:
To produce high quality potable water and reliable water distribution and wastewater collection services to our customers, and to ensure that all services of this
division are delivered in a safe, efficient, and cost-effective manner.
FY19 Quarter 1
Performance Measurement Report - Page 148
Department: Public Works
Division: Water and Wastewater Services
Section: Water &Wastewater Operations
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Millions of gallons of wholesale wastewater
treated/disposed of
5,746
6,771
5,746
25,000
Millions of gallons of wholesale wastewater
transmitted
4,343
5,259
4,343
20,000
Wet tons of bio-solids disposed of
20,796
21,597
20,796
95,000
Number of system backups
0
0
0
0
Millions of gallons of hauled waste
collected
11
10
11
44
Number of permit violations
0
0
0
0
Number of laboratory analytes tested
11,443
N/A
11,443
42,000
Millions of gallons of purchased water
delivered annually
591
N/A
591
2,400
FY19 Quarter 1
Performance Measurement Report - Page 149
Department: Public Works
Division: Water and Wastewater Services
Section: Water Management
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Operation and maintenance cost per acre
for all waterways (dollars)
286
132
286
320
Number of structure operations required for
water control management
1
42
1
100
Percentage of time that system surface
water elevations are maintained within 0.2
foot of the target wet/dry season elevations
90
98
90
80
Goal Statement:
To provide engineering and management services for the dependent water control districts and County regional/unincorporated waterbodies. To review
public/private development plans to identify capital improvements necessary to maintain and complete the secondary drainage system. To acquire, modify
and renew consumptive use permits necessary for existing and future water supplies for WWS customers.
FY19 Quarter 1
Performance Measurement Report - Page 150
Department: Public Works
Division: Water and Wastewater Services
Section: Waterways Management
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of acres of Parks and other County
agency waterways treated with herbicide
68
63
68
350
Aquatic plant management cost per acre
for Parks and other County agency
waterways (dollars)
519
294
519
350
Number of acres of water control district
waterways treated with herbicide
257
359
257
1,200
Percent of time aquatic weed growth is
controlled in waterways so that weeds do
not remain in waterways more than 18
inches into the waterway in residential
areas and no more than 36 inches into the
waterway in other developments
90
95
90
85
Percent of time trash and debris is removed
and grass is cut in rights-of-way adjacent to
waterways down to the edge of water four
times per year or as scheduled
100
100
100
100
Goal Statement:
To provide efficient operation and maintenance of 80 miles of surface water management waterways and water control structures through water level analysis,
weather forecasting and utilization of herbicides, mechanical harvesting and grass eating carp practices to provide flood protection, recharge groundwater
and conserve water resources.
FY19 Quarter 1
Performance Measurement Report - Page 151
Quarterly Performance Measurement Report
Department: Transportation
Division: Transit
Section: Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of internal receivers processed
960
1,067
960
7,000
Percentage of packing slips, invoices,
internal receivers (i.e., receiving
documents) processed for payment within 5
working days of their receipt in the
Payables Section
92
94
92
97
Goal Statement:
To provide administrative, financial, leadership, and support services to the Transportation Department so that its programs meet the transportation needs of
Broward County.
FY19 Quarter 1
Performance Measurement Report - Page 152
Department: Transportation
Division: Transit
Section: Customer Relations and Communication
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Duration of customer service calls (in
seconds)
118
118
118
103
Number of telephone calls answered
89,748
84,111
89,748
400,000
Number of community outreach
presentations
29
16
29
70
Number of bus passes sold
69,644
90,655
69,644
430,000
Percentage of orders for bus passes filled
within 2 business days of confirmed request
100
53
100
95
Average monthly website visits
308,290
341,688
308,290
410,000
Goal Statement:
To effectively inform and educate the public on Broward County Transit services and programs; to increase ridership and promote the overall benefits of public
transportation even to those who may not use the service.
FY19 Quarter 1
Performance Measurement Report - Page 153
Department: Transportation
Division: Transit
Section: Grant Management
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Total number of purchase documents
processed
757
1,187
757
3,500
Number of PO commodity lines processed
2,923
1,157
2,923
5,000
Percentage of purchase requisitions and
warehouse orders filled within 5 business
days of their receipt in the Grant
Management Section
85
76
85
85
Goal Statement:
To coordinate the various grants administration support activities of the Transit Division, ensuring compliance with Federal, State, Municipal, and County goals
and policies.
FY19 Quarter 1
Performance Measurement Report - Page 154
Department: Transportation
Division: Transit
Section: Maintenance
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Miles between road calls
3,112
4,170
3,112
6,050
Number of revenue service interruptions
due to mechanical failure
1,399
1,044
1,399
1,250
Number of preventive maintenance
inspections
753
682
753
2,900
Average cost per repair work order (dollars)
466.59
467.89
466.59
420.00
Goal Statement:
To provide efficient, effective maintenance of the bus fleet and facilities to ensure safe and reliable service for the riding public.
FY19 Quarter 1
Performance Measurement Report - Page 155
Department: Transportation
Division: Transit
Section: Paratransit Transportation
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Total number of ACT passenger trips
10,089
25,763
10,089
153,274
Total number of customer service
complaints received
1,451
1,676
1,451
4,000
Customer service complaints as a
percentage of passenger trips
0.74
0.97
0.74
0.90
On-time performance (%)
83.10
84.40
83.10
92.00
Program cost per trip (excluding ACT)
29.68
31.83
29.68
32.72
Contract cost (blended) per trip (excluding
ACT)
23.62
27.13
23.62
28.21
Passenger trips per revenue mile
0.090
0.090
0.090
0.080
Total number of ADA and Transportation
Disadvantaged Paratransit passenger trips
195,971
172,847
195,971
799,784
Accidents per 100,000 vehicle miles
2.03
1.86
2.03
1.50
Number of registered Paratransit
passengers
17,108
15,983
17,108
16,000
Goal Statement:
To provide public transportation services to elderly, poor, and disabled individuals in accordance with the Americans with Disabilities Act (ADA) and Chapter
427, Florida Statutes.
FY19 Quarter 1
Performance Measurement Report - Page 156
Department: Transportation
Division: Transit
Section: Paratransit Transportation
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of Paratransit riders trained to use
fixed route
92
59
92
200
Portion (number) of Paratransit trips that
are Transportation Disadvantaged
Community Lifeline trips
49,992
36,829
49,992
143,961
FY19 Quarter 1
Performance Measurement Report - Page 157
Department: Transportation
Division: Transit
Section: Service and Capital Planning
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Subsidy per passenger ($)
3.01
2.96
3.01
2.85
Ratio of peak service vehicles to off-peak
vehicles
1.33
1.33
1.33
1.31
Number of Community Bus passenger trips
544,098
568,140
544,098
2,546,690
Number of directly operated passenger trips
(millions)
6.9
7.2
6.9
27.5
Passenger trips per community bus revenue
hour
12.5
12.8
12.5
13.9
Percentage of farebox recovery to cost
26
26
26
27
Number of bus stop upgrades
35
658
35
2,000
Number of passengers per revenue hour
23.4
24.8
23.4
25.5
Goal Statement:
To propose, develop, and implement modifications and improvements to the public transit system to expand access to, and usability of, public transit as a
transportation choice for residents and visitors to Broward County by working with County, Municipal, State, and Federal agencies and representatives to
improve integration of public transit services throughout the County.
FY19 Quarter 1
Performance Measurement Report - Page 158
Department: Transportation
Division: Transit
Section: Transportation Operations
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Cost per passenger trip (dollars)
4.05
3.99
4.05
3.75
Number of driver at fault accidents per
100,000 miles
0.96
0.92
0.96
0.90
Number of operational complaints per
100,000 riders
20.16
21.96
20.16
16.50
Percentage of complainants contacted
95.6
96.7
95.6
98.3
Percent on-time performance
65.0
62.0
65.0
73.0
Percentage change in passenger trips
-5.30
-4.30
-5.30
0.00
Goal Statement:
To provide effective and reliable transportation for the riding public to ensure mobility and access.
FY19 Quarter 1
Performance Measurement Report - Page 159
Department: Transportation
Division: Fleet Services
Section: Equipment Maintenance
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Preventive maintenance service (number
of vehicles)
607
503
607
2,350
Auto mechanic productivity (percentage of
billable hours vs. available annually)
95
94
95
92
Percent of time special purpose fleet
equipment is available
99
99
99
93
Average maintenance cost per vehicle ($)
297
309
297
1,300
Percent of general purpose preventive
maintenance service performed on
schedule
48
47
48
50
Percent of special purpose preventive
maintenance service performed on
schedule
29
20
29
50
Percentage of general purpose vehicle
repairs and preventive maintenance
completed within 2 days
59
37
59
60
Goal Statement:
To maintain the County equipment fleet for use by other County agencies at the lowest possible cost, ensuring fleet safety and reliability.
FY19 Quarter 1
Performance Measurement Report - Page 160
Department: Transportation
Division: Fleet Services
Section: Inventory Control
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Percent of inventory available
84
72
84
80
Percent of time parts procurement
achieved a two-day turn around time
98
100
98
75
Gallons of fuel purchased
325,697
317,912
325,697
1,300,000
Number of purchase documents processed
54
57
54
800
Average inventory cost per numbered
vehicle ($)
420
430
420
1,800
Goal Statement:
To efficiently procure, stock, and issue the repair parts and fuel necessitated by fleet utilization, ensuring adequate and available inventory.
FY19 Quarter 1
Performance Measurement Report - Page 161
Department: Transportation
Division: Fleet Services
Section: Vehicle Management
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Fleet size
2,671
2,594
2,671
2,500
Replacement vehicles purchased
36
35
36
300
Percent of time general fleet equipment is
available
99
98
99
97
Average total cost per vehicle ($)
785
809
785
4,000
Percent of time rental fleet equipment is
available
98
100
98
90
Miles driven on alternative fuel
87,003
N/A
87,003
300,000
Internal customer satisfaction rating
N/A
N/A
N/A
4.20
This measure is reported annually in the fourth
quarter.
Goal Statement:
To manage the County equipment fleet, ensuring adequate fleet size, composition, and availability for the use of County agencies.
FY19 Quarter 1
Performance Measurement Report - Page 162
Quarterly Performance Measurement Report
Department: Boards and Agencies
Division: Convention and Visitors Bureau
Section: Greater Fort Lauderdale Convention and Visitors Bureau (CVB)
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Convention Center contractor gross
operating profit/loss
-117,121
216,225
-117,121
-3,092,690
The decrease in net operating income from the
prior year same quarter is due to the changes in
the type and mix of events.
Gross revenue generated by Convention
Center contractor from Convention Center
operations
1,525,904
1,749,570
1,525,904
9,200,000
The decrease in revenue from the prior year
same quarter is due to the changes in the type
and mix of events.
Convention Center contractor gross
expenditures to operate the Convention
Center
1,643,025
1,533,345
1,643,025
12,292,690
N/A
Non-contractor County expenses to operate
the Convention Center
N/A
N/A
N/A
1,719,950
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
5.00
5.00
5.00
5.00
Event Days
93
101
93
296
Attendance
88,554
92,439
88,554
352,687
Convention/trade shows (Event Days)
22
26
22
113
Annual economic impact (in dollars)
183,438,594
199,218,258
183,438,594
583,847,568
Annual Economic Impact is an estimated
number.
Goal Statement:
To maximize the benefit to the tourism industry through the successful operation of the Broward County Convention Center and to ensure a positive reputation
for Broward County by providing facility users with a well maintained, professionally managed Convention Center.
FY19 Quarter 1
Performance Measurement Report - Page 163
Quarterly Performance Measurement Report
Department: Boards and Agencies
Division: Convention and Visitors Bureau
Section: Greater Fort Lauderdale Convention and Visitors Bureau (CVB)
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Cumulative operating cost per sq. ft ($)
2.74
2.56
2.74
10.95
Cumulative operating cost per occupied
sq. ft ($)
4.11
3.83
4.11
16.43
FY19 Quarter 1
Performance Measurement Report - Page 164
Department: Boards and Agencies
Division: Convention and Visitors Bureau
Section: Greater Fort Lauderdale Convention and Visitors Bureau (CVB)
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of room nights produced in
Broward County by sales staff
134,303
209,693
134,303
850,000
Average daily rates of a hotel room
(dollars)
143
143
143
140
Average hotel occupancy rate (percent)
74
77
74
74
Average number of room nights produced
in Broward County per sales staff member
16,788
26,212
16,788
106,000
Average revenue generated by each hotel
room in Broward County (dollars)
104
111
104
82
Millions of visitors to Broward County
N/A
2.8
N/A
14.0
Visitor estimates are currently unavailable at this
time until a new reporting method is
determined.
Goal Statement:
To provide industry leadership in the marketing of Broward County as a premier year round destination for leisure and convention visitors in order to generate
growth in the volume of occupied room nights and their corresponding economic impact.
FY19 Quarter 1
Performance Measurement Report - Page 165
Department: Boards and Agencies
Division: Medical Examiner &Trauma Services
Section: Operations
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of cases investigated and
accepted
N/A
606
N/A
2,150
Data could not be reported in the first quarter of
FY19.
Number of cases investigated but declined
jurisdiction
N/A
453
N/A
1,800
Data could not be reported in the first quarter of
FY19.
Total number of indigent cases
investigated
N/A
105
N/A
400
Data could not be reported in the first quarter of
FY19.
Number of indigent cases investigated and
approved for cremation at public expense
N/A
90
N/A
350
Data could not be reported in the first quarter of
FY19.
Number of indigent cases cremated with
private funding
N/A
15
N/A
40
Data could not be reported in the first quarter of
FY19.
Percent of indigent cases disposed of at
public expense
N/A
86
N/A
85
Data could not be reported in the first quarter of
FY19.
Number of cases per investigator
N/A
151
N/A
650
Data could not be reported in the first quarter of
FY19.
Total number of scenes visited
N/A
130
N/A
675
Data could not be reported in the first quarter of
FY19.
Goal Statement:
To support all sections of the office by providing administrative services, collect and analyze information pertaining to deaths which fall within the jurisdiction
of the Medical Examiner, provide funding for indigent burial, and provide funding for cremation services when no private or charitable funds are available.
FY19 Quarter 1
Performance Measurement Report - Page 166
Department: Boards and Agencies
Division: Medical Examiner &Trauma Services
Section: Pathology
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of autopsies and examinations per
pathologist
N/A
74
N/A
250
Data could not be reported in the first quarter of
FY19.
Percentage of cases with final cause of
death determination
N/A
98
N/A
95
Data could not be reported in the first quarter of
FY19.
Percentage of autopsies completed within
24 hours of arrival of body to morgue
N/A
98
N/A
90
Data could not be reported in the first quarter of
FY19.
Goal Statement:
To integrate the clinical information of past medical history and circumstances of death with evidentiary findings at the scene of death, document gross and
microscopic autopsy findings, document toxicological findings, reliably determine the cause and manner of death in medical examiner cases, and
subsequently use the information obtained from investigations to develop and implement programs designed to protect public health and reduce mortality.
FY19 Quarter 1
Performance Measurement Report - Page 167
Department: Boards and Agencies
Division: Medical Examiner &Trauma Services
Section: Toxicology
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of Medical Examiner cases tested
N/A
379
N/A
1,300
Data could not be reported in the first quarter of
FY19.
Number of cases submitted by law
enforcement agencies
N/A
60
N/A
320
Data could not be reported in the first quarter of
FY19.
Cumulative number of Medical Examiner
cases per toxicologist
N/A
54
N/A
190
Data could not be reported in the first quarter of
FY19.
Cumulative number of law enforcement
cases per toxicologist
N/A
9
N/A
45
Data could not be reported in the first quarter of
FY19.
Total number of cases per toxicologist
N/A
63
N/A
235
Data could not be reported in the first quarter of
FY19.
Total number of cases submitted for
toxicological analysis
N/A
439
N/A
1,620
Data could not be reported in the first quarter of
FY19.
Average turnaround time of medical
examiner cases (days)
N/A
12
N/A
10
Data could not be reported in the first quarter of
FY19.
Average turnaround time of law
enforcement cases submitted (days)
N/A
26
N/A
30
Data could not be reported in the first quarter of
FY19.
Average turnaround time of all cases
submitted for toxicological analysis (days)
N/A
14
N/A
15
Data could not be reported in the first quarter of
FY19.
Goal Statement:
To provide Countywide toxicology testing services for the Office of the Medical Examiner and Trauma Services and other requesting law enforcement
agencies.
FY19 Quarter 1
Performance Measurement Report - Page 168
Department: Boards and Agencies
Division: Medical Examiner &Trauma Services
Section: Trauma Management
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 1
Quarter 1
Year to Date
Projection
Report Note
Number of trauma cases reviewed
26
49
26
215
The variance from the prior year same quarter is
a result of canceled review meetings in October
and December.
Number of over-triage patients (trauma
alerts patients who are discharged from a
trauma hospital within 24 hours of arrival)
146
125
146
170
Number of under-triage patients (trauma
alert patients who are not taken to a trauma
center)
49
7
49
50
The variance from the prior year same quarter is
due to a change in the ISS (Injury Severity
Score) variable, which resulted in higher values
for both over and under triage patients.
Total number of trauma patients (Levels 1,
2, and 3)
1,660
1,936
1,660
7,750
Goal Statement:
To ensure the planning and regulatory oversight of the Trauma Network for the provision of high quality, comprehensive trauma medical care; provide
regulatory oversight for emergency and non-emergency medical transportation; and coordinate the expeditious processing of the State of Florida Emergency
Medical Services (EMS) Grant funds to improve and expand pre-hospital EMS in Broward County.
FY19 Quarter 1
Performance Measurement Report - Page 169
OFFICE OF MANAGEMENT AND BUDGET
115 S. Andrews Avenue, Room 404
Fort Lauderdale, Florida 33301
BOARD OF COUNTY COMMISSIONERS
Mark D. Bogen • Beam Furr • Steve Geller • Dale V.C. Holness
Chip LaMarca • Nan H. Rich • Tim Ryan • Barbara Sharief • Michael Udine