Fiscal Year 2019
Second Quarter Performance Measurement Report
Broward County, Florida – Fiscal Year 2019 Second Quarter Performance Measurement Report Table of Contents
SECOND QUARTER PERFORMANCE MEASUREMENT REPORT
FISCAL YEAR 2019
TABLE OF CONTENTS
Page
Introduction ............................................................................................................................................................................................ i
Financial Statement ............................................................................................................................................................................... ii
Chapter I - County Administration
Grants Coordination ..................................................................................................................................................................... 1
Regional Emergency Services and Communications, Office of .................................................................................................. 2
Emergency Management ............................................................................................................................................................. 4
E-911 Fund .................................................................................................................................................................................. 5
Economic and Small Business Development, Office of ............................................................................................................... 6
Intergovernmental Affairs and Professional Standards, Office of ............................................................................................... 10
Management and Budget, Office of ............................................................................................................................................. 13
Public Communications, Office of ............................................................................................................................................... 14
Print Shop .................................................................................................................................................................................... 16
Chapter II - Aviation
Administration/Executive .............................................................................................................................................................. 17
Airport Development .................................................................................................................................................................... 18
Business and Properties Management ........................................................................................................................................ 19
Finance......................................................................................................................................................................................... 20
Information Systems .................................................................................................................................................................... 21
Maintenance ................................................................................................................................................................................. 22
North Perry Airport ....................................................................................................................................................................... 23
Operations .................................................................................................................................................................................... 24
Parking, Rental Car Center and Ground Transportation ............................................................................................................. 25
Broward County, Florida – Fiscal Year 2019 Second Quarter Performance Measurement Report Table of Contents
Chapter III - Libraries, Parks and Cultural
Broward Cultural Council ............................................................................................................................................................. 26
Libraries ....................................................................................................................................................................................... 27
Parks and Recreation ................................................................................................................................................................... 30
Parks Municipal Service District ................................................................................................................................................... 34
Parks and Recreation Target Range ........................................................................................................................................... 35
Parks and Recreation/Marine Law Enforcement ......................................................................................................................... 36
Everglades Holiday Park .............................................................................................................................................................. 37
Chapter IV - Environmental Protection and Growth Management
Environmental Planning and Community Resilience .................................................................................................................. 38
Animal Care and Adoption .......................................................................................................................................................... 43
Planning and Development Management .................................................................................................................................. 45
Zoning and Code Enforcement / Municipal Service District ....................................................................................................... 49
Housing Finance and Community Development ........................................................................................................................ 50
Environmental Engineering and Permitting ................................................................................................................................ 51
Licensing, Elevator and Regulatory ............................................................................................................................................ 56
Environmental Planning Community Resilience ......................................................................................................................... 62
Building Code Services / Special Purpose Fund ........................................................................................................................ 63
Environmental and Consumer Protection ................................................................................................................................... 66
Chapter V - Finance and Administrative Services
Administration ........................................................................................................................................................................... … 70
Value Adjustment Board ........................................................................................................................................................... … 71
Accounting ................................................................................................................................................................................ … 72
Records, Taxes and Treasury ...................................................................................................................................................... 73
Human Resources ....................................................................................................................................................................... 79
Enterprise Technology Services .................................................................................................................................................. 83
Purchasing ................................................................................................................................................................................... 87
Risk Management ........................................................................................................................................................................ 89
Chapter VI - Human Services
Administration .............................................................................................................................................................................. 93
Crisis Intervention and Support .................................................................................................................................................... 95
Broward County, Florida – Fiscal Year 2019 Second Quarter Performance Measurement Report Table of Contents
Community Partnerships .............................................................................................................................................................. 99
Broward Addiction Recovery ....................................................................................................................................................... 103
Elderly and Veterans Services .................................................................................................................................................... 108
Family Success ........................................................................................................................................................................... 112
Chapter VII - Port Everglades
Administration/Nondepartmental .................................................................................................................................................. 114
Business Administration ............................................................................................................................................................... 115
Finance......................................................................................................................................................................................... 116
Operations .................................................................................................................................................................................... 117
Seaport Construction and Engineering ........................................................................................................................................ 118
Chapter VIII - Public Works
Public Works Administration
Construction Management ................................................................................................................................................. 119
Facilities Management
Cleaning ............................................................................................................................................................................. 120
Paid Parking ....................................................................................................................................................................... 121
Program Administration/Management ............................................................................................................................... 122
Real Property ..................................................................................................................................................................... 123
Repairs and Maintenance .................................................................................................................................................. 124
Roads and Grounds ........................................................................................................................................................... 125
Security .............................................................................................................................................................................. 126
Utilities ................................................................................................................................................................................ 127
Transportation
Highway Construction and Engineering Services .............................................................................................................. 128
Highway and Bridge Maintenance ..................................................................................................................................... 132
Traffic Engineering Services .............................................................................................................................................. 134
Solid Waste and Recycling Services
Broward Municipal Services District Waste Collection ...................................................................................................... 139
Bulk Waste and Yard Waste Program ............................................................................................................................... 140
Broward County, Florida – Fiscal Year 2019 Second Quarter Performance Measurement Report Table of Contents
Household Hazardous Waste and Electronics Recycling Collection ................................................................................. 141
Landfill Operations ............................................................................................................................................................. 142
Recycling ............................................................................................................................................................................ 143
Water and Wastewater Services
Administration .................................................................................................................................................................... 144
Business Operations .......................................................................................................................................................... 145
Engineering ........................................................................................................................................................................ 147
Information Technology...................................................................................................................................................... 148
Operations .......................................................................................................................................................................... 149
Water Management ............................................................................................................................................................ 151
Waterways Management ................................................................................................................................................... 152
Chapter IX - Transportation
Transit - Administration ...................................................................................................................................................... 153
Transit - Safety and Security .............................................................................................................................................. 154
Transit - Customer Relations and Communication ............................................................................................................ 155
Transit - Grants Management ............................................................................................................................................ 156
Transit - Maintenance ........................................................................................................................................................ 157
Transit - Paratransit Transportation ................................................................................................................................... 158
Transit - Service and Capital Planning ............................................................................................................................... 160
Transit - Transportation Operations ................................................................................................................................... 161
Fleet Services ................................................................................................................................................................... 162
Chapter X - Boards & Agencies
GFLCVB/Convention Center ........................................................................................................................................................ 165
Greater Fort Lauderdale Convention and Visitors Bureau (CVB) ................................................................................................ 167
Medical Examiner and Trauma Services, Office of ...................................................................................................................... 168
Quarterly Performance Measurement Report
Department: County Administration
Division: County Administration
Section: Grants Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Percent of grant proposals submitted
through Grants Administration during the
rating period that will be funded at some
level
66
66
52
75
Number of grant management technical
assistance and contractual reviews
completed by Grants Administration
20
4
47
20
Percent of grantees that successfully
complete their corrective action plans after
technical assistance has been given
100
50
100
90
Percent of participants who complete
Grant Program Manager trainings that
demonstrate an increase in knowledge
85
88
85
85
Number of grant opportunities identified
and forwarded to eligible agencies
12
N/A
51
70
Internal customer satisfaction rating
4.88
4.74
4.52
4.50
Number of grant opportunities submitted
with assistance from Grants Administration
3
8
11
20
Goal Statement:
To serve as a centralized resource to identify and enhance the quality of County grant applications and to provide technical assistance and training to County
agencies to improve grant management effectiveness and ensure compliance with regulations.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 1
Department: County Administration
Division: Regional Emergency Services and Communications
Section: Countywide Public Safety Applications
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Percent of closest unit response capability
from a technology perspective
87.00
87.00
87.00
100.00
87% is the current percentage of County
residents who live in cities that participate in the
common computer-aided dispatch (CAD)
system, which facilitates closest unit response.
Percent of time the PSI network is
available
100.00
99.58
99.94
99.99
Percent of time public safety applications
are available
99.85
99.32
99.87
99.99
Goal Statement:
To foster information sharing and data interoperability by strategically designing, implementing, and maintaining cost effective mission critical public safety
applications and mobile data systems that best meet the requirements of Broward County's emergency responders.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 2
Department: County Administration
Division: Regional Emergency Services and Communications
Section: Countywide Radio Communications
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Percent of radio system availablity time
100.00
100.00
100.00
99.99
Percent of radio repairs completed within 2
days
99.27
100.00
99.61
95.00
Percent of radio interoperability achieved
countywide
100.00
100.00
100.00
100.00
Goal Statement:
To foster information sharing and communication interoperability by strategically designing, implementing, and maintaining cost effective mission critical
public safety radio systems that best meet the requirements of Broward County's emergency responders.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 3
Department: County Administration
Division: Regional Emergency Services and Communications
Section: Emergency Management
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of health care facility emergency
management plans reviewed and approved
by Emergency Management staff
105
73
143
300
The increase from same quarter prior year is due
to the implementation of the new Healthcare
Tracking System.
Number of exercises conducted or
participated in to evaluate plans and
procedures
3
4
4
20
Number of Continuity of Operations plans
that are reviewed by Emergency
Management staff
2
3
8
45
Plans are reviewed during the second half of the
fiscal year.
Number of facilities that store extremely
hazardous materials inspected and
reported to the State by Emergency
Management staff
58
56
58
119
Number of Broward Emergency Response
Team Standard Operating Procedures
reviewed and approved by Emergency
Management staff
14
17
14
37
Percentage of Broward Emergency
Response Team staff that are credentialed
3
17
3
75
The percentage is expected to increase
significantly in the third quarter.
Number of countywide mitigation program
proposals maintained, reviewed and
updated by Emergency Management staff
380
20
398
300
All new and existing projects were reviewed
during the second quarter to determine which
projects the County would endorse for funding
through the Hurricane Irma Hazard Mitigation
Grant Program.
Customer satisfaction rating
4.80
4.65
4.75
4.80
Goal Statement:
To safeguard lives and property of Broward County residents and visitors by providing effective emergency management through prevention, protection,
mitigation, response and recovery capabilities.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 4
Department: County Administration
Division: E-911 Fund
Section: E-911 Fund
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Percent of 911 call processing availability
100.00
100.00
100.00
99.99
Percent of 911 position recording
availability
100.00
100.00
100.00
99.99
Percent of 911 CAMA trunk availability
99.43
94.74
99.43
99.99
Percent E-911 database accuracy
maintained
100.00
100.00
100.00
99.99
Goal Statement:
Excellence in the Broward County regional E-911 system by creating and maintaining an effective, efficient, reliable, and survivable system, with a reduced
total cost of ownership. Focusing on providing a flexible, robust, and technologically advanced system; on utilizing best practice processes; and on fostering a
collaborative environment among Public Safety Answering Points.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 5
Department: County Administration
Division: Office of Economic and Small Business Development
Section: Economic Development
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Total number of targeted industry jobs
recruited through economic development
partnership efforts
N/A
N/A
N/A
325
This measure is reported annually in the fourth
quarter by the Greater Fort Lauderdale Alliance.
Total number of targeted area jobs
recruited through economic development
partnership efforts
N/A
N/A
N/A
35
This measure is reported annually in the fourth
quarter by the Greater Fort Lauderdale Alliance.
Number of target area jobs retained
N/A
N/A
N/A
50
This measure is reported annually in the fourth
quarter by the Greater Fort Lauderdale Alliance.
Number of international trade related
workshops, seminars, and events
coordinated or conducted
0
4
12
20
Number of clients provided business
development assistance
12
23
36
80
Number of firms provided international
trade assistance
12
13
23
40
Number of target industry jobs retained
N/A
N/A
N/A
425
This measure is reported annually in the fourth
quarter by the Greater Fort Lauderdale Alliance.
Number of firms assisted in obtaining
financing
1
1
2
12
Amount of new capital investment made
by targeted industry or targeted area
companies relocating to or expanding in
Broward County
N/A
N/A
N/A
15,000,000
This measure is reported annually in the fourth
quarter by the Greater Fort Lauderdale Alliance.
Goal Statement:
To maximize and positively impact employment and investment by creating a diversified and sustainable economy, promoting growth for entrepreneurs and
existing businesses alike in Broward County and beyond.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 6
Department: County Administration
Division: Office of Economic and Small Business Development
Section: Economic Development
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of recruited companies that
relocated to Broward County
N/A
1
N/A
7
This measure is reported annually in the fourth
quarter by the Greater Fort Lauderdale Alliance.
Number of business assistance seminars
and workshops coordinated or conducted
0
6
2
20
Workshops/seminars are on hold due to staff
vacancy.
External customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth
quarter.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 7
Department: County Administration
Division: Office of Economic and Small Business Development
Section: Small Business Development
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of certified firms participating in
County contracting as a prime contractor
or subcontractor
392
207
758
435
Number of targeted outreach activities
conducted
213
328
502
560
Number of participants in small business
development programs
314
998
1,983
3,200
Number of community relations and
outreach events conducted and/or
participated in
24
21
41
72
Number of small businesses/agencies
trained in a formal setting
133
158
154
500
Number of small businesses receiving one
on one technical assistance
64
155
142
600
Number of firms connected to external
partners for additional assistance
4
18
16
70
Percentage of certification applications
processed within 90 days
100
100
100
100
Percentage of compliance reviews
conducted within the targeted ten business
days
97
93
96
87
Number of small business compliance
activities conducted
868
865
1,717
2,250
Goal Statement:
To provide access to contract opportunities, grow the local tax base and increase employment through the support, retention and expansion of small and
emerging businesses, while encouraging and promoting entrepreneurship and achieving the mandate set for local and federal funding.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 8
Department: County Administration
Division: Office of Economic and Small Business Development
Section: Small Business Development
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
External customer satisfaction rating
4.60
4.27
4.65
4.50
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 9
Department: County Administration
Division: County Administration
Section: Intergovernmental Affairs/Boards
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of meetings/updates provided to
communicate the Board's legislative and
funding initiatives to all levels of
government
285
267
512
600
Increase from same quarter prior year is due to
the timing of the Legislative Session.
Number of scheduling efforts coordinated
and completed for commissioners and
internal customers
47
34
79
80
Increase from same quarter prior year is due to
the timing of the Legislative Session.
Number of board appointments and
removals processed
86
52
158
275
Increase from same quarter prior year is due to
the timing of the Legislative Session.
Correspondence disseminated in an
effective and accurate manner
721
612
1,147
2,000
Legislative communication disseminated
in a timely, effective and accurate manner
13
11
23
30
Internal customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth
quarter.
Goal Statement:
To enhance the quality of life for Broward County residents, businesses, and visitors through effective advocacy and coordination of the Board of County
Commissioner's federal and state programs.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 10
Department: County Administration
Division: County Administration
Section: Professional Standards/Human Rights
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of ADA compliance area reviews
conducted
0
1,000
0
150
The significant variance in same quarter prior
year is due to a one-time review of BSO call
center "items" (vs location) to determine ADA
compliance.
Number of complaints filed and under
investigation, all programs
39
66
85
185
Number of complaints filed and under
investigation per Professional Standards
employee
13
8
56
40
Number of inquiries, referrals, and
technical assistance requests, all programs
404
566
644
500
Number of inquiries, referrals, and
technical assistance requests per
Professional Standards employee
101
63
163
75
Number of investigations completed, all
programs
19
16
26
140
Total number of dual-filed Fair Housing
cases closed
14
14
21
55
Percent of dual-filed housing cases closed
within federal timeframe of 100 days
43
57
43
20
Goal Statement:
To provide leadership and professional administration of all aspects of the County's equal opportunity programs and services, ensure compliance with federal
laws and regulations related to Americans with Disabilities Act (ADA), Health Insurance Portability and Accountability Act (HIPAA), internal investigations, and
Whistleblower complaints; to protect the integrity of Broward County Government services by ensuring accountability and compliance in an effort to promote
equity and justice, while limiting County liability. To promote and ensure equal treatment, access and inclusion for all persons within Broward County in a
manner that fosters unity, diversity, and tolerance through quality public service.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 11
Department: County Administration
Division: County Administration
Section: Professional Standards/Human Rights
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of closed Fair Housing
investigations, per Human Rights employee
7
5
11
20
Number of closed Act Only cases, per
Human Rights employee
1
5
2
12
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 12
Department: County Administration
Division: Office of Management and Budget
Section: Office of Management and Budget
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Budget Office staff as percentage of total
government employment
N/A
N/A
N/A
0.12
This measure is reported annually in the fourth
quarter.
Budgets per analyst
N/A
N/A
N/A
16
This measure is reported annually in the fourth
quarter.
Net budget dollars (millions) handled per
Management and Budget (OMB) staff
N/A
N/A
N/A
286
This measure is reported annually in the fourth
quarter.
Internal customer satisfaction rating
4.67
4.79
4.67
4.50
Internal consulting customer satisfaction
rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth
quarter.
Number of internal consulting projects
completed
N/A
N/A
N/A
5
This measure is reported annually in the fourth
quarter.
Goal Statement:
To develop budget and management recommendations for the County Administrator to support Commission policies and optimize the allocation and
utilization of resources.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 13
Department: County Administration
Division: Office of Public Communications
Section: Call Center
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of calls received
88,289
91,995
196,189
400,000
Percentage of calls answered < 24 seconds
60
56
50
60
Percent of all calls abandoned in queue
9.2
10.3
11.8
10.0
Average length per call (seconds)
222
207
221
205
Average wait time in queue (seconds)
99
169
123
100
Number of calls answered per FTE per shift
80
79
80
80
Percentage of Homeless Helpline calls
answered < 4 minutes
88.4
N/A
82.9
80.0
Customer satisfaction rating
N/A
N/A
N/A
4.6
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide a one-stop, multi-lingual County information and service center that provides residents, businesses and visitors easy access to information about
most Broward County services, programs and activities.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 14
Department: County Administration
Division: Office of Public Communications
Section: Public Information
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Pages of artwork/web site pages produced
and revised
2,485
4,131
6,941
12,500
News releases processed
98
130
243
600
Editorial assignments
197
133
374
500
Events/programs promoted
84
88
192
325
Number of Government meetings
televised/webcast
29
16
65
147
Cost of Public Information Program per
resident
N/A
N/A
N/A
1.93
This measure is reported annually in the fourth
quarter.
Internal customer satisfaction rating
N/A
N/A
N/A
4.70
This measure is reported annually in the fourth
quarter.
Number of Internet pages viewed
(www.broward.org)
23,252,493
24,063,048
42,562,963
150,000,000
Number of unique visitors to the web site
per month
785,704
749,319
887,975
625,000
Public record request responses
1,168
1,012
2,165
3,800
Goal Statement:
To provide information to residents, businesses, visitors and employees, to increase awareness of County programs and services and their value to the
community.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 15
Department: County Administration
Division: Office of Public Communications/Print Shop
Section: Print Shop
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of pages printed and duplicated
2,639,565
2,957,361
9,190,348
15,000,000
Cost per thousand pages copied or printed
($)
N/A
N/A
N/A
59
This measure is reported annually in the fourth
quarter.
Customer satisfaction rating
N/A
N/A
N/A
4.90
This measure is reported annually in the fourth
quarter.
Pages printed and duplicated per FTE
N/A
N/A
N/A
2,500,000
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide high-quality printing and display services to meet the needs of County agencies, as well as local municipalities and other government
organizations, in a timely and cost-effective manner.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 16
Quarterly Performance Measurement Report
Department: Aviation
Division: Aviation
Section: Administration/Executive
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Domestic Origin & Destination Market
Share in South Florida (%)
N/A
N/A
N/A
55
This measure is reported annually in the fourth
quarter.
Number of destinations served
N/A
N/A
N/A
140
This measure is reported annually in the fourth
quarter.
Airports Council International Airport
Service Quality Score for overall airport
satisfaction (scale 1-5)
4.04
3.85
4.11
4.00
Percentage of employees rating a
completed course as helpful in their job
99
99
99
98
Percent of employees satisfied with Human
Resources' services
N/A
N/A
N/A
85
This measure is reported annually in the fourth
quarter.
Number of volunteers
110
120
110
130
Goal Statement:
To provide the executive and administrative support necessary to the Divisions within the Aviation Department to ensure continued efficiencies, effectiveness,
and compliance with County policies and goals.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 17
Department: Aviation
Division: Aviation
Section: Airport Development
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Percent of construction projects within 5%
change order allowance (Capital
Improvement Program)
100
100
100
100
Percent of contracts meeting small
business goals (Capital Improvement
Program)
80
91
80
100
Percent of construction projects within 5%
change order allowance (Airport Expansion
Program)
100
100
100
100
Percent of contracts meeting small
business goals (Airport Expansion Program)
85
72
85
100
Percent of contracts meeting small
business goals (Planning)
17
17
17
100
Airports Council International Airport
Service Quality Score for Ease of finding
your way through the Airport (scale 1-5)
4.33
4.21
4.35
4.00
Goal Statement:
To provide planning, design and construction, environmental, and noise services for Broward County's Fort Lauderdale-Hollywood International and North Perry
Airports, on time and within budget, exceeding expectations and with input from the community.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 18
Department: Aviation
Division: Aviation
Section: Business and Properties Management
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Airports Council International Airport
Service Quality Score for Food and
Beverage Concessions
3.60
3.40
3.65
3.40
Airports Council International Airport
Service Quality Score for Retail Shopping
Concessions
3.70
3.30
3.66
3.30
Concession Sales per enplaned passenger
10.93
10.23
10.75
9.63
News and gifts revenue per enplaned
passenger
0.48
0.44
0.47
0.45
Food and beverage revenue per enplaned
passenger
1.18
1.12
1.17
1.11
Total rental car revenue per enplaned
passenger
4.02
4.20
3.72
3.89
Goal Statement:
To provide opportunities for property development and increase services to meet the demands of the aviation industry and the traveling public and to
maximize revenues at Broward County's Fort Lauderdale-Hollywood International and North Perry Airports.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 19
Department: Aviation
Division: Aviation
Section: Finance
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Total number of airline passengers at FLL
9,876,139
9,383,778
18,728,205
33,000,000
Total operating expenses per enplaned
passenger ($)
9.72
9.06
6.77
12.15
Percent of accounts receivable over 90
days past due
6
5
4
5
Cost per enplaned passenger
6.77
7.57
6.77
7.43
Non-Airline Operating Revenue as a % of
Total Operating Revenue
60
59
60
59
Goal Statement:
To provide the accounting, budgeting, operational and capital fiscal planning functions for the Aviation Department to ensure statutory compliance and to
provide financial, statistical and performance information for decision making.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 20
Department: Aviation
Division: Aviation
Section: Information Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Airports Council International Airport
Service Quality Score for Internet Access
for WiFi (scale 1-5)
3.89
3.57
3.90
4.00
Number of unique passenger connections
to WiFi
2,090,969
1,653,423
3,670,157
6,000,000
Goal Statement:
To provide timely, accurate information and rapid and reliable service response for Information Technology (IT) solutions that support and meet the business
and customer service objectives of the County and the Aviation Department.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 21
Department: Aviation
Division: Aviation
Section: Maintenance
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Airports Council International Airport
Service Quality Score for Restrooms'
Cleanliness (scale 1-5)
4.02
3.88
4.05
4.00
Airports Council International Airport
Service Quality Score for Facility
Cleanliness (scale 1-5)
4.08
3.84
4.15
4.00
Goal Statement:
To maintain airport facilities and equipment and ensure a clean and safe airport environment for the traveling public.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 22
Department: Aviation
Division: Aviation
Section: North Perry Airport (HWO)
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of Operations at North Perry Airport
N/A
N/A
N/A
246,000
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of
Broward County by ensuring efficient and effective operations.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 23
Department: Aviation
Division: Aviation
Section: Operations
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Percent of passengers waiting 10 minutes
or less for a taxi
98
98
98
98
Percent of passengers waiting 10 minutes
or less for a Rental Car Center shuttle
86
75
82
95
FAA Part 139 Discrepancies (annual
inspections)
N/A
N/A
N/A
0
This inspection takes place in April 2019.
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of
Broward County by ensuring efficient and effective operations in Airside, Landside, Terminal, Security, including law enforcement and fire rescue services.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 24
Department: Aviation
Division: Aviation
Section: Parking, Rental Car Center and Ground Transportation
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Parking revenue per enplaned passenger
2.49
2.57
2.74
3.20
Parking operating expense per number of
parking transactions
3.76
3.57
3.88
3.75
Parking Operating Margin
80
81
80
80
Goal Statement:
To provide different parking options for the traveling public and to maximize parking revenues at Broward County's Fort Lauderdale-Hollywood International
Airport.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 25
Quarterly Performance Measurement Report
Department: Libraries, Parks and Cultural
Division: Cultural
Section: Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of program participants
1,550
6,106
2,502
7,500
Number of programs/events that
demonstrate cultural, educational or
historical diversity
27
52
63
100
Number of new or renewed collaborative
business partnerships established
24
12
30
20
Number of active public art projects
100
93
100
100
Cost of technical assistance per patron
served (in dollars)
6.45
1.64
7.99
8.00
Number of public art projects completed
10
N/A
15
25
Total grant funding provided
N/A
N/A
N/A
4,905,330
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
4.16
4.54
4.38
4.80
Goal Statement:
To cultivate community culture, arts, recreation, and life-long learning; and to establish goals relating to providing diverse artistic, cultural, educational and
historical amenities and programs that contribute to a vibrant, multi-cultural and economically-viable community.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 26
Department: Libraries, Parks and Cultural
Division: Libraries Financial & Administrative Services
Section: Financial & Administrative Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Average number of days to process
payment for goods and services received
35
58
31
45
Number of personnel transactions (BC-
102s) processed
71
74
165
325
Number of purchasing card and purchase
orders processed
658
694
1,181
3,000
Internal customer satisfaction rating
N/A
N/A
N/A
4.00
This measure is reported annually in the fourth
quarter.
Goal Statement:
To coordinate the various financial and administrative support activities of the Division to ensure continued efficiency, productivity, and compliance with
County policies and goals.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 27
Department: Libraries, Parks and Cultural
Division: Libraries Public Services
Section: Libraries Public Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of Libraries Internet page views
8,420,799
13,558,682
17,983,448
50,000,000
Number of digital downloads accessed by
patrons (eBooks and audiobooks)
621,792
494,445
1,227,215
1,700,000
Number of patrons using computers
455,465
519,140
914,152
2,300,000
Libraries program attendance
122,807
117,721
241,830
500,000
External customer satisfaction rating
N/A
N/A
N/A
4.30
This measure is reported annually in the fourth
quarter.
Library materials circulated
2,094,812
1,988,122
4,203,361
8,000,000
Number of customers served
1,765,554
1,798,213
3,776,344
7,800,000
Number of customers with cards
1,036,975
923,648
1,036,975
1,000,000
Cumulative library materials circulated per
circulation FTE
5,237
4,958
10,508
21,500
Cumulative reference questions per
professional MLS FTE
1,712
1,813
3,317
8,000
Goal Statement:
To provide direct public library service to meet the informational, educational, and recreational needs of the residents and visitors to Broward County.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 28
Department: Libraries, Parks and Cultural
Division: Libraries Public Services
Section: Libraries Public Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of volunteers
2,865
2,873
6,014
12,000
Number of volunteer hours
23,731
23,191
47,333
100,000
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 29
Department: Libraries, Parks and Cultural
Division: Parks and Recreation
Section: Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of volunteer hours as percentage
of total staff hours
N/A
N/A
N/A
5.00
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide clean, safe, enjoyable facilities and programs to County residents and visitors through administrative support to park and recreation field operations.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 30
Department: Libraries, Parks and Cultural
Division: Parks and Recreation
Section: Extension Education
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Customer satisfaction rating (4-H)
4.97
4.67
4.97
4.85
Number of 4-H educational outreach
events
124
123
140
235
Total number of 4-H clients served
2,798
4,176
3,039
6,000
Number of 4-H volunteer hours (FTE
equivalent)
0.70
0.60
2.66
3.65
Number of participants in Tree Trimmer
Program
163
159
331
725
Total urban horticulture clients served
18,482
8,188
26,639
98,500
Number of urban horticulture programs
43
31
43
160
Original urban horticulture and natural
resource extension publications produced
0
0
0
13
Customer satisfaction rating (urban
horticultural)
4.84
4.89
4.85
4.77
Total commercial horticulture clients
served
3,902
4,404
7,979
16,970
Goal Statement:
To provide educational programs and access to current research data to Broward County residents, businesses and 4-H members in the areas of horticulture,
leadership, family nutrition, and youth programs to improve the quality of home and community environment.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 31
Department: Libraries, Parks and Cultural
Division: Parks and Recreation
Section: Extension Education
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of commercial horticulture
programs
36
35
65
135
Customer satisfaction rating (commercial
horticultural)
0.00
4.85
0.00
4.70
No customer satisfaction surveys were received
during the first or second quarter.
Number of Master Naturalist projects
completed within the division
0
0
4
15
Trained and certified active Master
Naturalists per Extension Agent
13
171
13
185
The FY19 data reflects "newly" trained and
certified active master naturalists.
Master Gardener volunteer hours (FTE
equivalent)
6.5
6.7
10.6
13.0
Trained and certified active Master
Gardeners per Extension Agent
193
180
193
225
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 32
Department: Libraries, Parks and Cultural
Division: Parks and Recreation
Section: Regional Parks
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Park attendance
2,984,325
3,164,419
5,502,132
11,400,000
Percent of operational budget supported
by user fees
33
39
34
39
Maintenance cost per acre ($)
1,149
955
2,123
3,700
Cost per acre of natural area maintained
($)
468
2,565
902
1,975
Customer satisfaction rating
4.86
4.86
4.87
4.80
Goal Statement:
To provide facilities, programs, and services that meet the needs and interests of residents and visitors of all ages and abilities.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 33
Department: Libraries, Parks and Cultural
Division: Broward Municipal Services District Parks
Section: Broward Municipal Services District Parks
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Park attendance
74,498
69,720
167,326
325,000
After School Program participants
5,290
14,115
10,549
23,500
Summer Recreation Program participants
0
0
0
23,800
Number of recreation programs
44
42
78
170
Cost per acre managed
11,321
10,139
20,269
36,500
External customer satisfaction rating
4.89
4.89
4.89
4.50
Teen Program participants
3,083
N/A
5,940
8,000
Senior Program participants
1,825
N/A
3,263
5,000
Number of special events
16
N/A
31
45
Goal Statement:
To provide recreational facilities, programs, and services that meet the needs and interests of residents and visitors in unincorporated neighborhood
communities.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 34
Department: Libraries, Parks and Cultural
Division: Parks and Recreation
Section: Parks and Recreation Target Range
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of users
13,398
15,015
26,895
58,000
Gross revenue collected
346,760
381,729
683,436
1,250,100
Customer satisfaction rating
4.68
4.79
4.63
4.50
Cost per user (in dollars)
25
27
25
24
Goal Statement:
To operate a safe, supervised, and non-threatening target range that encompasses all aspects of the shooting sports for recreational shooters, law enforcement
and military.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 35
Department: Libraries, Parks and Cultural
Division: Parks Enhanced Marine Law Enforcement
Section: Parks and Recreation/Marine Law Enforcement
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of boating accidents reported
0
1
0
10
Percent of funded patrol hours used
59
53
59
75
Percent of requests processed by EMLEG
staff within ten days of receipt
100
100
100
90
Number of public contacts per actual
patrol hour
0.67
0.70
0.67
0.75
Goal Statement:
To provide boating safety and education for residents and visitors to allow for quality water craft experiences.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 36
Department: Libraries, Parks and Cultural
Division: Parks and Recreation
Section: Everglades Holiday Park
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Park attendance
211,747
457,761
418,969
1,030,000
Airboat Tours - Gross Revenue
1,855,035
1,844,738
3,361,974
5,000,000
Goal Statement:
To provide facilities, programs, and services that educate residents and visitors of all ages and abilities on the history of the Everglades, flora and fauna while
offering airboat rides, boat ramps, fishing, wildlife viewing, food concessions, boat rentals, alligator shows, and a campground.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 37
Quarterly Performance Measurement Report
Department: Environmental Protection and Growth Management
Division: Environmental Planning and Community Resilience
Section: Beach and Marine Resources
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of coral reef monitoring events
29
21
50
65
Percent of mooring buoys in a safe and
operable condition
91
96
91
90
Percent of hatched sea turtle nests
experiencing disorientation events
0
0
0
10
Percent of publicly accessible County
beaches that are of adequate dimensions
to provide storm protection, recreational
opportunities, and sea turtle nesting habitat
95
95
95
95
Number of miles of beach renourished
4.10
1.60
4.10
0.00
The increase from the prior year same quarter is
a result of the Army Corps sponsoring and
funding project to rehabilitate damages to the
shoreline from Hurricane Irma.
Goal Statement:
To protect, restore, and enhance the biological productivity, abundance, and diversity of beach, coastal, and marine resources for the residents of and visitors
to Broward County through coordinated efforts involving monitoring, management, regulation and outreach.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 38
Department: Environmental Protection and Growth Management
Division: Environmental Planning and Community Resilience
Section: Energy and Sustainability
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of presentations given to increase
awareness of energy, climate, and
sustainability issues and gain community
participation in sustainability initiatives
25
28
39
60
Percentage of Broward County Climate
Change Action Plan priority actions
completed
97
88
97
90
Number of local and regional governments
participating in sustainability, energy
conservation, and climate initiatives
implemented by the Energy and
Sustainability program
61
62
61
52
Goal Statement:
To advance planning initiatives and projects that preserve economic vitality, environmental resources, and community well-being under current and future
conditions through support for energy conservation efforts, sustainable practices, outreach, partnerships and implementation of the Climate Change Action
Plan.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 39
Department: Environmental Protection and Growth Management
Division: Environmental Planning and Community Resilience
Section: Environmental Monitoring
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of sites sampled
1,008
671
1,694
2,895
The increase from the prior year same quarter is
due to new inlets added from the Florida
Department of Environmental Protection (FDEP)
Coral Reef Monitoring Project and special
sampling request from the Environmental
Protection and Growth Management
Department to assist with the Pompano Beach
sewage spill.
Number of analyses performed by
Environmental Monitoring laboratory
2,979
2,429
6,482
16,200
The increase from the prior year same quarter is
due to additional inlets received from the FDEP
Coral Reef Monitoring Project and two added
contractual projects.
Average turnaround time in days from
sample receipt to final report
13
11
19
18
The increase in turnaround time from the prior
year same quarter is due to additional samples
received for analytical testing under the FDEP
Coral Reef Monitoring Project and two added
contractual projects.
Goal Statement:
To provide high quality analytical data to Broward County agencies for assessment and protection of the environment as part of policy, planning,
management, and regulatory efforts.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 40
Department: Environmental Protection and Growth Management
Division: Environmental Planning and Community Resilience
Section: Water Resources Policy and Planning
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of NatureScape Irrigation Service
Inspections
62
62
137
250
Number of Water Resources workshops held
and presentations made
145
52
253
400
The increase in the number of workshops from
the prior year same quarter is due to an increase
in the number of programs offered as a part of
the school partnership program, specifically the
implementation of the EnviroScape Model and
the installation of Friendship Gardens.
Percentage of municipalities/water control
districts participating in coordinated water
resource management efforts
92
86
92
95
Attendance at Water Matters Day
3,686
3,872
3,686
3,500
Cumulative number of sites certified under
NatureScape Broward Initiative
4,618
4,305
4,618
4,563
Percentage of water demand reduction for
large irrigation users implementing
NatureScape Irrigation Service
recommendations
20
20
21
20
Number of people trained and served per
year through educational programs and
events
11,230
6,356
14,839
18,000
The increase in the number of people trained
from the prior year same quarter is due to an
increase in the number of programs offered as a
part of the School Partnership program. Over
1,350 students were trained in February of 2019
alone. Additionally, more than 2,500 students
participated in outreach programs during this
quarter.
Goal Statement:
To optimize and protect the beneficial uses of water resources for the people and ecosystems within Broward County and to provide overall coordination of
countywide water management efforts through governmental collaborations, planning, technical assessments, and conservation initiatives.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 41
Department: Environmental Protection and Growth Management
Division: Environmental Planning and Community Resilience
Section: Water Resources Policy and Planning
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of visitors to program websites
7,221
37,087
14,956
80,000
The decrease from the prior year same quarter is
a result of website redesign work resulting in new
templates and new URLs. Many of the historic
links are no longer active. Website activity is
expected to increase as the new links become
more prominent in search engine results.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 42
Department: Environmental Protection and Growth Management
Division: Animal Care and Adoption
Section: Animal Care and Adoption
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of free or low-cost sterilizations
and community wellness services
performed
3,226
N/A
6,723
7,100
Live release rate %
88
81
87
80
Number of rabies registration licenses sold
22,694
29,446
49,257
131,000
Number of animals sterilized
1,242
922
2,833
5,000
Number of animals adopted
1,337
1,113
3,086
6,100
Number of animals released to rescue
groups
290
352
571
1,600
Number of pets returned to their owners at
the shelter
235
243
513
1,040
Number of animals returned to their owners
via the Free Ride Home Program
130
115
266
600
Number of visitors to the shelter
14,857
16,190
28,800
64,000
External customer satisfaction rating
4.49
4.61
4.56
4.70
Goal Statement:
To promote responsible pet ownership and community safety, reunite the lost, rescue the neglected, increase adoptions and reduce pet overpopulation
through innovative programs and services.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 43
Department: Environmental Protection and Growth Management
Division: Animal Care and Adoption
Section: Animal Care and Adoption
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of volunteer hours
6,437
1,607
11,188
9,000
Number of foster hours
64,790
63,085
104,528
145,000
Number of educational outreach programs
54
45
94
200
Number of animals sheltered (intake)
2,566
2,507
5,583
12,000
Average response time per call (minutes)
58
55
49
37
Compliance percentage after warning
4
24
12
30
The decrease from the prior year same quarter
is due to the backlog in tag processing and web
licenses.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 44
Department: Environmental Protection and Growth Management
Division: Planning and Development Management
Section: Development and Environmental Review
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of construction reviews processed
1,298
1,289
2,420
4,500
Number of agenda items presented to the
County Commission
29
23
50
125
Number of applications processed
6,139
4,188
12,236
18,500
External customer satisfaction rating
4.63
4.78
4.72
4.75
Average time to review customer
applications (minutes)
195
80
162
40
Impact/concurrency fees collected ($
millions)
6.5
8.9
13.8
20.0
Goal Statement:
To review and regulate impacts of development to promote sustainable urban growth for residents and businesses.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 45
Department: Environmental Protection and Growth Management
Division: Planning and Development Management
Section: Geographic Information Systems (GIS)
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of digital web-mapping
applications
148
146
261
300
Number of data and analysis special
projects completed
5
5
17
20
Number of visits to interactive GIS web
applications/maps
793,307
88,270
1,614,674
250,000
Percentage of County agencies utilizing
GIS technology
68
66
68
70
Goal Statement:
To provide enterprise-wide GIS services that support innovation and efficiency throughout Broward County.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 46
Department: Environmental Protection and Growth Management
Division: Planning and Development Management
Section: Planning
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Percent of Land Use Plan amendments
reviewed for Broward County Planning
Council within 30 days
100
100
100
100
Number of amendments adopted to
maintain Comprehensive Plan in
compliance with state statute
16
0
16
15
Number of planning-related special
projects and assignments
6
12
19
20
Number of technical reviews of documents
and studies completed for local, state, and
regional agencies
0
1
0
20
Number of demographic or economic data
requests processed
43
46
71
125
Number of public outreach meetings and
workshops
8
7
16
20
Goal Statement:
To provide planning services that promote a sustainable built environment for Broward County residents.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 47
Department: Environmental Protection and Growth Management
Division: Planning and Development Management
Section: Zoning and Code Enforcement
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Cases brought into compliance before
vendor abatement
33
31
88
500
Number of cases initiated by compliance
staff
403
263
704
1,500
Total cases opened
489
377
869
1,760
Number of non-residential certificates of
use issued
10
12
25
50
Number of residential certificates of use
issued
253
262
467
824
Percent of cases brought into compliance
67.95
88.06
83.79
90.00
Percent of complaints inspected within
three days
90.06
N/A
88.54
90.00
Number of land clearance inspections
76
43
146
750
Number of community standards
inspections
879
687
1,665
2,700
Number of customers served at zoning
counter
255
246
543
800
Goal Statement:
To promote safety and compliance through zoning regulations for a better community for Broward Municipal Services District residents.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 48
Department: Environmental Protection and Growth Management
Division: Planning and Development Management
Section: Zoning and Code Enforcement
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of zoning permits reviewed
144
136
261
400
Percentage of permit applications
reviewed within seven days of intake
76
98
84
96
Number of lots cleared by vendors
0
6
0
50
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 49
Department: Environmental Protection and Growth Management
Division: Housing Finance and Community Redevelopment
Section: Housing Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of residents provided a grant-
funded public service
238
N/A
350
1,000
Number of residents receiving emergency
shelter/essential services
N/A
N/A
N/A
1,045
Activity will be reported by service contractor by
the fourth quarter.
Number of mortgage credit certificates
provided to first time home buyers
N/A
18
N/A
100
Activity will be reported by service contractor by
the fourth quarter.
Number of individuals that have received
housing counseling assistance
N/A
N/A
N/A
100
Activity will be reported by service contractor by
the fourth quarter.
Number of residents that have been
provided purchase assistance for new
home ownership
9
8
26
49
Number of new affordable multi-family
units constructed
7
0
7
260
Number of residents receiving assistance to
rehabilitate their residences during the
year
11
14
32
38
Goal Statement:
To provide all residents of Broward County with opportunities to access safe, decent, affordable housing and public services which are the cornerstones of
healthy, successful and sustainable communities.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 50
Department: Environmental Protection and Growth Management
Division: Environmental Engineering and Permitting
Section: Air Quality
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Percent of asbestos sites inspected
39
42
43
45
Percent of inspected facilities that are in
compliance
100
100
100
95
Number of air quality outreach and
education events coordinated or attended
by staff
22
23
48
100
Percent of days when the outdoor air
quality is good
87
79
91
80
Goal Statement:
To protect air, water, soil and other natural resources for the residents and visitors of Broward County by sustaining and enhancing the overall air quality in
Broward County.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 51
Department: Environmental Protection and Growth Management
Division: Environmental Engineering and Permitting
Section: Environmental Assessment and Remediation
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of contaminated sites remediated
17
11
25
40
Number of contaminated sites not yet
granted regulatory closure
723
762
723
710
Number of contaminated sites remediated
closed to date
1,780
1,741
1,780
1,770
Goal Statement:
To restore the groundwater, soil, and surface waters of Broward County and protect the health, safety, and welfare of its citizens and visitors by assessing and
cleaning up environmental contamination and by ensuring that contaminated sites are used or redeveloped in a safe and beneficial manner.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 52
Department: Environmental Protection and Growth Management
Division: Environmental Engineering and Permitting
Section: Waste Regulation
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of licenses and permits issued or
renewed
46
47
98
200
Number of regulatory inspections
performed
44
52
94
160
Inspections performed per FTE
15
17
32
54
Goal Statement:
To protect the quality of air, water, soil, and other natural resources of Broward County, as well as the health, safety, and welfare of its citizens by regulating
solid waste activities and transportation activities of discarded hazardous materials, sludge and biomedical waste through licensing, inspections, and
enforcement actions.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 53
Department: Environmental Protection and Growth Management
Division: Environmental Engineering and Permitting
Section: Water and Environmental Licensing
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of water licenses/permits
issued/renewed
203
192
405
860
Number of regulatory water inspections
performed
25
43
124
300
Number of water violations addressed via
enforcement actions
21
82
88
400
Number of water licenses processed per
FTE
25
24
50
86
Internal customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth
quarter.
Percent of inspected facilities found to be
in compliance with water permit/license
conditions
100
99
100
99
Percentage of municipal storm sewer
systems monitored found meeting surface
water quality standards
100
99
98
98
Number of aquatic/wetland
licenses/permits issued
217
290
479
950
Number of aquatic/wetland regulatory
inspections performed
68
91
167
300
Number of aquatic/wetland violations
addressed via enforcement actions
3
3
9
25
Goal Statement:
To preserve, protect and enhance water resources and natural resources in Broward County through effective implementation of regulatory programs designed
to reduce stormwater/non-point source pollution, encourage effective uses of our water resources, protect property from flooding, provide effective conveyance
and treatment of domestic wastewater, preserve and protect freshwater and coastal wetlands, and maintain the County urban forest.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 54
Department: Environmental Protection and Growth Management
Division: Environmental Engineering and Permitting
Section: Water and Environmental Licensing
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of tree removal licenses
issued/renewed
54
33
108
160
Tree inspections performed
307
297
544
900
Tree licenses processed per FTE
27
17
54
80
Tree inspections per employee
154
149
273
450
Percent of inspected facilities in
compliance with permit/license conditions
85
87
87
90
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 55
Department: Environmental Protection and Growth Management
Division: Licensing, Elevator and Regulatory
Section: Consumer Regulatory
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of auto repair, and auto body and
paint shop applications processed
223
238
925
2,000
Number of auto repair and auto body shops
inspected
857
683
1,592
2,600
Number of inspections conducted on for-
hire vehicles
4,033
2,636
6,751
17,000
Number of notices of violation issued to
auto repair/body shops
326
193
526
600
Percent of citations upheld at hearings
98
95
97
90
Number of chauffeur applications
processed
640
455
1,290
3,600
Cumulative number of walk in customers
assisted per Consumer Service
representative
487
505
981
1,900
Cumulative number of auto repair and auto
body paint shops inspected per inspector
286
228
531
1,200
External customer satisfaction rating
4.00
4.00
4.17
4.80
Percent of identifiable auto repair and
auto body shops licensed and in full
compliance
61
60
63
70
Goal Statement:
To protect public health, safety and welfare by regulating businesses to ensure compliance with the Broward County Consumer Protection ordinances.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 56
Department: Environmental Protection and Growth Management
Division: Licensing, Elevator and Regulatory
Section: Consumer Regulatory
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of moving registrations processed
7
4
28
72
Number of auto repair/auto body
complaints
17
20
37
97
Number of unlicensed vehicles receiving
citations
308
203
584
1,000
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 57
Department: Environmental Protection and Growth Management
Division: Licensing, Elevator and Regulatory
Section: Contractor Licensing Enforcement
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of new certificates of competency
issued
77
53
133
300
This performance measure is driven by the
construction industry, therefore, influenced
primarily by customer demand which results in
variation from year to year.
Number of certificates of competency
renewed
84
92
278
2,800
Cumulative number of new certificates of
competency issued per support staff
19
11
33
75
This performance measure is driven by the
construction industry, therefore, influenced
primarily by customer demand which results in
variation from year to year.
Number of certificates of competency
renewed per support staff
17
18
66
560
Number of complaints received against
licensed contractors
10
17
15
75
This performance measure is driven by the
construction industry, therefore, influenced
primarily by customer demand which results in
variation from year to year.
Number of complaints received against
unlicensed contractors
33
46
61
250
This performance measure is driven by the
construction industry, therefore, influenced
primarily by customer demand which results in
variation from year to year.
Number of complaints against licensed
contractors per investigator
5
4
7
25
Number of complaints against unlicensed
contractors per investigator
11
12
20
62
Goal Statement:
To ensure safe and sound construction by verifying that tradespersons are licensed, qualified, and that complaints are handled professionally in order to protect
consumers and to ensure good construction methods are implemented.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 58
Department: Environmental Protection and Growth Management
Division: Licensing, Elevator and Regulatory
Section: Contractor Licensing Enforcement
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of citations issued to
licensed/unlicensed contractors
30
24
55
250
This performance measure is driven by the
construction industry, therefore, influenced
primarily by customer demand which results in
variation from year to year.
Percent of renewal licenses renewed
2
3
2
85
Number of outreach activities educating
the public about contractor fraud
5
3
11
11
External customer satisfaction rating
4.12
4.56
4.45
4.90
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 59
Department: Environmental Protection and Growth Management
Division: Licensing, Elevator and Regulatory
Section: Elevator Inspections
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of overdue annual inspections
2,587
3,067
2,587
3,250
Percent of elevators with expired
certificates
32
33
32
38
Number of plans reviewed
357
273
588
1,050
This performance measure is driven by the
elevator and construction industries and varies
from year to year.
Number of inspections performed
2,420
1,934
3,343
6,500
This performance measure is driven by the
elevator and construction industries and varies
from year to year.
Number of new certificates of operation
issued
26
77
95
210
This performance measure is driven by the
elevator and construction industries and varies
from year to year.
Number of renewal certificates of operation
issued
674
83
995
9,500
This performance measure is driven by the
elevator and construction industries and varies
from year to year.
Number of witnessed tests on elevators
performed
1,223
1,059
2,267
6,500
External customer satisfaction rating
5.00
1.50
4.34
4.85
Plans reviewed per plan reviewer
179
137
295
350
This performance measure is driven by the
elevator industry and varies from year to year.
Inspections and witnessed tests performed
per inspector
269
374
466
1,625
The decrease from the same quarter prior year is
due to the filling of vacancies.
Goal Statement:
To establish elevator safety and quality service for Broward County citizens through the review of plans, issuance of construction permits, performance of
inspections, witnessing of annual testing and processing and issuance of Certificates of Operation.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 60
Department: Environmental Protection and Growth Management
Division: Licensing, Elevator and Regulatory
Section: Elevator Inspections
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Elevator installations not complying with
notices to correct violations within 90 days
156
92
385
300
The increase as compared to last fiscal year is
the result of an increase number of inspections
which resulted in an increase in the
identification of elevator installations not in
compliance.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 61
Department: Environmental Protection and Growth Management
Division: Environmental Planning and Community Resilience
Section: Beach and Marine Resources
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of new slips issued
241
2
251
75
The increase from the prior year same quarter is
due to one project requesting the 241 slips.
Total number of slips assigned
15,464
15,215
15,464
15,000
The increase from the prior year same quarter is
due to one project requesting the 241 slips.
Watercraft-related manatee mortality
3
3
6
1
Goal Statement:
To provide protection for the Florida manatee through Manatee Protection Plan conservation measures consisting of regulatory and enforcement activities,
outreach programs, and monitoring efforts, in conjunction with state-wide measures and community partners.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 62
Department: Environmental Protection and Growth Management
Division: Building Code Services
Section: Building Code - Unincorporated / Airport
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of plans reviewed
885
970
1,767
4,250
Number of inspections performed
2,041
2,214
4,143
9,200
Number of plans reviewed per plans
examiner
263
574
863
2,500
The decrease from the prior year same quarter is
due to the filling of staff vacancies performing
the tasks, which decreased the number of plans
per person.
Number of inspections performed per
inspector
254
677
885
2,750
The decrease from the prior year same quarter is
due to the filling of staff vacancies performing
the tasks, which decreased the number of
inspections per person.
Number of permits issued
488
642
1,056
2,600
This performance measure is driven by the
construction industry and therefore influenced
primarily by customer demand.
Number of Certificates of Occupancy
issued
10
3
12
30
This performance measure is driven by the
construction industry and therefore influenced
primarily by customer demand.
Percentage of Florida Building Code
permit inspections performed within 24
hours of request
95
100
96
95
Percent of plan reviews reviewed within 15
days
91
88
90
95
External customer satisfaction rating
N/A
N/A
N/A
4.85
No surveys were collected in the second quarter.
Goal Statement:
To provide the public and agencies comprising the unincorporated areas of Broward County and the Fort Lauderdale-Hollywood International Airport with an
acceptable level of life safety through enforcement of the Florida Building Code (FBC) and applicable state or national codes pertaining to construction
methods, plan reviews, permit issuance, and the performance of inspections or issuance of Certificates of Occupancy.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 63
Department: Environmental Protection and Growth Management
Division: Building Code Services
Section: Building Code - Unincorporated / Airport
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of customers provided service at
BCS Permit Counter
1,885
1,565
2,757
4,500
This performance measure is driven by the
construction industry and therefore influenced
primarily by customer demand.
Number of customers served per counter
support staff
628
522
919
1,500
This performance measure is driven by the
construction industry and therefore influenced
primarily by customer demand.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 64
Department: Environmental Protection and Growth Management
Division: Building Code Services
Section: Building Code - Contract Cities
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
External customer satisfaction rating
N/A
N/A
N/A
4.80
No surveys were collected in the second quarter.
Number of plans reviewed for contract
cities
3,695
3,811
7,300
12,500
Number of inspections performed for
contract cities
5,511
6,797
11,116
22,000
This performance measure is driven by the
construction industry and cities, therefore,
influenced primarily by customer demand which
results in variation from year to year.
Number of plans reviewed per plans
examiner
471
578
1,086
2,750
This performance measure is driven by the
construction industry and cities, therefore,
influenced primarily by customer demand which
results in variation from year to year.
Additionally, the filling of vacancies for staff
performing the tasks decreased the number of
plans per person.
Number of inspections performed per
inspector
490
628
1,084
2,300
This performance measure is driven by the
construction industry and cities, therefore,
influenced primarily by customer demand which
results in variation from year to year.
Additionally, the filling of vacancies for staff
performing the tasks decreased the number of
inspections per person.
Goal Statement:
To provide the residents of municipalities under interlocal agreement with Broward County with an acceptable level of life safety through enforcement of the
Florida Building Code (FBC) and applicable state or national codes pertaining to construction methods, plan reviews, and performance of inspections at
affordable and competitive hourly rates for municipal client.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 65
Department: Environmental Protection and Growth Management
Division: Environmental and Consumer Protection
Section: Child Care Licensing and Inspections
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of newly-issued
licenses/registrations
11
12
25
50
Average caseload per Child Care
Licensing Specialist
63
65
62
73
Percentage of all licensed/registered
childcare sites that are inspected in
accordance with Broward County
Ordinances
N/A
N/A
N/A
99
This measure is reported annually in the fourth
quarter.
Percent of new licenses issued and
registrations approved or denied within
statutory time frame
100
100
100
100
Number of renewed licenses and
registrations issued
200
203
367
780
External customer satisfaction rating (Child
Care Licensing and Food Services)
4.40
N/A
4.40
4.50
Number of child care facilities and child
care homes inspected
820
N/A
1,524
510
Average number of inspections per
inspector
63
N/A
63
51
Goal Statement:
To ensure the health, safety, welfare and education of children by inspecting child care facilities throughout Broward County, ensuring adherence to regulatory
standards.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 66
Department: Environmental Protection and Growth Management
Division: Environmental and Consumer Protection
Section: Consumer Protection
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of phone calls/public contacts
1,111
619
1,900
6,500
Number of written complaints received
110
82
210
400
Dollar value of refunds and services
returned to consumers
38,198
8,166
45,511
25,000
Number of written complaints processed
per consumer analyst
37
27
70
150
Percent of written complaints closed within
30 days
49
30
47
50
External customer satisfaction
4.00
4.00
4.17
4.90
Volume of internet correspondence
628
264
1,204
500
Goal Statement:
To provide consumer protection and education to the public in order to prevent or stop unfair and deceptive trade practices.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 67
Department: Environmental Protection and Growth Management
Division: Environmental and Consumer Protection
Section: Enforcement Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of enforcement actions processed
92
62
230
300
Number of complaints processed
16
117
60
450
Median days to settlement agreement or
final order
139
97
139
160
Goal Statement:
To provide high quality administrative support to the environmental regulatory divisions in the areas of enforcement preparation and issuance, Notice of
Violation and Notice of Intent to File Suit case management, complaint intake management, penalty tracking and collection, and enforcement standards.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 68
Department: Environmental Protection and Growth Management
Division: Environmental and Consumer Protection
Section: Environmental Protection
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Customer satisfaction rating
5.00
4.80
4.40
4.80
Number of site visits
1,280
1,119
2,464
3,000
Number of violations noted
387
354
1,021
600
Number of enforcement actions taken
34
196
328
450
Percent of sites in compliance
53
68
55
80
Number of active licenses
5,893
5,791
5,893
5,850
Number of licenses issued
875
795
1,525
3,000
Percent of complaints, license issuances,
notices, citations, and inspections in
backlog status
4
4
4
5
Goal Statement:
To protect and restore the environment so that current and future generations enjoy an excellent place to live, work and play.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 69
Quarterly Performance Measurement Report
Department: Finance and Administrative Services
Division: Administration
Section: Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Total interest income earned (in millions)
13.8
10.8
26.4
40.0
Spread above the Merrill Lynch 1-3 year
Treasury & Agency Index
-0.360
-0.627
-0.555
0.001
Return on investments (percent)
1.950
1.470
1.950
2.000
Goal Statement:
To efficiently administer the six divisions within the department, and to effectively invest and protect County assets.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 70
Department: Finance and Administrative Services
Division: Value Adjustment Board
Section: Value Adjustment Board
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of folios confirmed by the VAB
1,359
1,360
1,359
3,600
Average cost of folios confirmed by the
VAB ($)
75
72
75
72
Number of petitions received electronically
N/A
N/A
N/A
14,500
Petitions are only accepted electronically
during the fourth quarter.
Percentage of petitions received
electronically
N/A
N/A
N/A
82
Petitions are only accepted electronically
during the fourth quarter.
Percentage of petitions that went to
hearing
100
97
N/A
40
Number of hearings rescheduled
1,059
1,075
1,730
3,000
External customer satisfaction rating
N/A
N/A
N/A
4.80
This measure is reported annually in the fourth
quarter.
Goal Statement:
To manage the Administrative Review Process, on behalf of the Value Adjustment Board (VAB), for the taxpayers of Broward County in order to provide a means
for taxpayers to appeal the assessments placed on their property by the Property Appraiser's Office.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 71
Department: Finance and Administrative Services
Division: Accounting
Section: Accounting
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Receipt of GFOA Certificate of Excellence
in financial reporting
N/A
N/A
N/A
1
This measure is reported annually in the fourth
quarter.
Percent of time all financial reporting
deadlines are met
56
56
N/A
85
Average number of days to pay invoice
from invoice date
26
29
26
22
Number of invoices processed
33,104
34,099
61,971
113,000
Number of credit card transactions
15,204
15,966
28,290
62,000
External customer satisfaction rating
N/A
N/A
N/A
4.00
This measure is reported annually in the fourth
quarter.
Number of paychecks and direct deposits
per fiscal year
44,830
43,714
83,390
160,000
Cost per check/direct deposit
3.45
3.45
N/A
3.45
Average number of days to pay invoice
from receiver date
23
21
N/A
13
Goal Statement:
To ensure accurate financial records are maintained; provide financial information and reports to management, the State, and other interested parties; to
ensure vendors and employees of the County are paid timely and all applicable statutes and policies are complied with.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 72
Department: Finance and Administrative Services
Division: Records, Taxes and Treasury
Section: Auto Tags
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Total transactions completed
519,416
610,278
1,115,658
2,541,270
Transactions per employee
10,763
11,096
21,604
46,210
Percentage of e-commerce transactions to
total transactions processed
22.7
20.5
23.1
21.0
Goal Statement:
To responsively serve our customers through successful partnerships, providing the public with efficient methods and service relative to the registration and title
processing for motor vehicles, vessels, mobile homes, and issuance of disabled parking permits. To ensure chain of ownership and payment of mandated taxes
and fees per State Statute and Department of Highway Safety and Motor Vehicles rules and regulations.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 73
Department: Finance and Administrative Services
Division: Records, Taxes and Treasury
Section: County Records
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of boxes handled per employee
per day
22
12
15
25
Number of records dispositions processed
7
13
9
28
Number of records transmittals processed
11
13
21
75
Average time spent per record disposition
(hours)
19
9
12
35
Average time spent per record transmittal
(hours)
4
3
7
8
Average time spent per record retrieval
(minutes)
37
36
41
30
Average time spent per record shelving
(minutes)
3
2
3
4
Number of records management
search/research requests per staff member
per day
1.0
1.1
1.1
3.0
Number of Summary Minutes produced
3
6
6
25
Total documents recorded
175,488
176,771
354,406
675,000
Goal Statement:
To administer the Public Records for the citizens of Broward County for the purpose of cataloging public records and ensuring compliance with Florida law.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 74
Department: Finance and Administrative Services
Division: Records, Taxes and Treasury
Section: County Records
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Average number of documents recorded
per FTE in the Recording section per day
54
50
52
50
Number of Verbatim Minutes produced
16
10
31
62
Average number of days from meeting to
minutes completion
13
11
13
12
Number of customers served (Official
records research assistance)
3,042
3,606
5,532
10,000
Number of Public Records / research
requests per staff member in this function
per day
1.30
1.50
1.39
2.00
Percentage of total documents recorded
electronically
78
73
78
72
Average number of calendar days between
receipt and recordation of documents
1.2
1.3
1.2
1.8
External customer satisfaction rating
0.00
N/A
0.00
4.75
This measure is reported annually in the fourth
quarter.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 75
Department: Finance and Administrative Services
Division: Records, Taxes and Treasury
Section: Operations/Treasury
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Cash receipts monitored (in billions)
0.94
0.87
4.58
5.40
Bank reconciliations performed per
employee
101
110
203
432
Goal Statement:
To provide administration, business operations and application-specific technical support services; perform check disbursements and bank reconciliations; and
execute debt service on County-bonded debt.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 76
Department: Finance and Administrative Services
Division: Records, Taxes and Treasury
Section: Taxes, Licenses, Enforcement and Personal Property
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Local business tax revenues
486,750
488,705
995,217
4,000,000
Local business tax customers
7,506
7,248
18,137
85,000
Number of current tax bills processed in
office
24,933
31,070
109,598
175,000
Number of tax deeds applications brought
to auction
411
329
682
1,400
Overall delinquency collected for past
seven tax rolls versus delinquency stated
on April 1st of past seven tax rolls
96
96
96
95
Enforcement actions against delinquent
tangible personal property or business tax
receipts accounts
20,442
21,542
22,806
22,000
External customer satisfaction rating
4.97
4.97
4.97
4.80
Goal Statement:
To collect and process current and delinquent real and personal property ad valorem and non-ad valorem assessments on behalf of taxing authorities, local
business taxes, hunting and fishing license fees, other State and County license fees, and other debts owed to Broward County in accordance with State
Statutes, Rules and Regulations and Broward County ordinances.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 77
Department: Finance and Administrative Services
Division: Records, Taxes and Treasury
Section: Tourist Development Tax
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Total revenue collected (in millions)
28.0
25.4
45.0
79.8
Total number of tax transactions processed
per tax tag clerk
2,850
2,718
5,378
9,800
Expense as a percent of collections
N/A
N/A
N/A
0.80
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
N/A
N/A
N/A
4.80
This measure is reported annually in the fourth
quarter.
Goal Statement:
To administer, audit, and enforce the collection of Tourist Development Taxes pursuant to applicable laws and ordinances relating to this tax for the purpose of
supporting the tourism activities of the Greater Fort Lauderdale Convention and Visitors Bureau, the Convention Center, and the debt service requirements of
the County Civic Arena.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 78
Department: Finance and Administrative Services
Division: Human Resources
Section: Human Resources/General Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Personnel transactions processed
885
1,078
1,742
5,000
Number of applications received
countywide
11,956
12,271
23,033
45,000
Time to Fill (Average number of days from
requisition creation in online recruitment
system to offer acceptance)
64
N/A
59
75
Time to Start (Average number of days
from acceptance to start date)
39
N/A
35
22
Total number of positions filled
180
212
396
900
First year of service turnover rate %
24
20
24
17
Formal position reviews
59
70
138
200
Ratio of HR FTE, per 100 Government
FTEs
0.91
0.96
0.91
0.75
Goal Statement:
To effectively develop, manage, and improve Broward County's Human Resource programs for residents and County employees to ensure equal employment
opportunity and sound human resource related business practices in an ethical, cost effective, and innovative manner.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 79
Department: Finance and Administrative Services
Division: Human Resources
Section: Human Resources/Learning and Organizational Development
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of employees receiving tuition
reimbursement
29
N/A
154
180
Number of HR-Sourced learning events
delivered
89
63
167
450
Percentage of the workforce receiving
training
14
11
13
17
Goal Statement:
Learning and Organizational Development supports performance improvement for Broward County employees through strategically aligned development
opportunities resulting in enhanced efficiencies and improved productivity.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 80
Department: Finance and Administrative Services
Division: Human Resources - Employee Benefits
Section: Employee Assistance Program
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of employee office visits
81
98
210
475
Current active cases/month
105
135
127
140
Percentage of clients that follow through
with a referral
89
92
88
85
Percentage of cases resolved without
obtaining a referral
47
32
46
50
Number of requests for new services
108
76
208
500
Number of organizational interventions
13
17
23
25
Number of management consultations
2
9
12
55
Number of training classes
3
5
11
65
Training evaluation rating
4.93
4.90
4.82
4.50
Internal customer satisfaction rating
4.90
4.91
4.89
4.80
Goal Statement:
To provide assistance to Broward County employees and their families in order to improve their quality of life both at home and on the job, and provide
agencies resources to safely deliver County services.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 81
Department: Finance and Administrative Services
Division: Human Resources - Employee Benefits
Section: Employee Benefits Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Employee satisfaction rating for
health/dental/vision plans
N/A
N/A
N/A
80
This measure is reported annually in the fourth
quarter.
New hire satisfaction rating for benefits
orientation program
96
92
96
85
Average number of clients per program
24
22
23
30
Benefit plan assistance contacts (walk-in,
phone, mail, email, fax) per 100 benefit-
eligible employees (active, COBRA and
retirees)
38
34
38
85
Number of wellness programs/seminars
offered
237
251
499
1,100
Number of unique employees participating
in a health, wellness or lifestyle program or
seminar per 100 benefit-eligible
employees
60
N/A
60
60
Internal customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide a comprehensive, affordable, and accessible employee benefit program for Broward County employees in order to maximize service and provide
the best use of these benefits.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 82
Department: Finance and Administrative Services
Division: Enterprise Technology Services
Section: Application Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of application code reviews
1
1
3
8
Number of application services tickets
resolved on time
844
1,962
3,126
9,600
Percent of application development tickets
past due
14
19
14
15
Number of new/enhanced mobile friendly
applications delivered
1
1
3
8
Customer satisfaction rating
5.00
5.00
4.90
5.00
Goal Statement:
To promote e-government applications by enabling easy access to Broward County data and services, and provide timely and quality service to all county
agencies for maintenance and enhancement of existing information system applications.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 83
Department: Finance and Administrative Services
Division: Enterprise Technology Services
Section: Customer Program Office
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Percent of project timesheets that are less
than 15% late
79
71
78
75
Data was not submitted by agency for the
second quarter of FY19.
Percent of projects with approved business
cases and/or Project Charters
90
83
90
90
Data was not submitted by agency for the
second quarter of FY19.
Number of critical systems monitored
8
33
26
70
Number of project reviews or audits
3
5
6
6
Number of high and medium security
vulnerabilities fixed
37
133
139
470
Number of IT Security compliance
audits/scans completed
18
56
66
200
Percent of SPAM emails blocked
99
100
99
95
Number of employees who complete the
Cyber Security Awareness training
175
728
880
5,000
Percentage of technical training
completed online
46
35
42
40
Cost per student for in-house instructor led
IT training
55.51
33.17
51.99
45.00
Goal Statement:
To provide enterprise information technology (IT) project portfolio management; manage customer and vendor relationships; provide skilled IT project
management, customer service assistance, and technology training; develop integrated IT policies; and translate IT policies into executable processes for
dissemination to the IT workforce.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 84
Department: Finance and Administrative Services
Division: Enterprise Technology Services
Section: Customer Program Office
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Internal customer satisfaction rating
4.90
4.90
4.90
4.60
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 85
Department: Finance and Administrative Services
Division: Enterprise Technology Services
Section: Infrastructure Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of requests received by the ETS
Service Desk
6,135
19,702
25,319
68,000
Percentage of Service Desk calls answered
in less than one minute
91
95
92
99
Percentage of requests resolved on first
contact by ETS Service Desk personnel
89
67
86
60
Average time per call of Trouble Tickets
resolved by Level 1 Service Desk support
personnel (minutes)
5
1
5
6
Percentage of Problem Priority 1 Incidents
resolved within 4 hours
58
100
59
100
The number of outages affecting
Inbound/Outbound Internet Connectivity
lasting more than 10 minutes
0
0
0
1
The number of network outages for County
maintained equipment affecting more than
25 personnel lasting more than 60 minutes
between 7:00AM-6:00PM
0
0
0
5
Goal Statement:
To provide the highest quality information technology infrastructure services for all activities and business services provided by the Board, and to provide
dynamic innovative solutions in a reliable, effective, and secure manner to improve business decision-making and foster work process enhancements.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 86
Department: Finance and Administrative Services
Division: Purchasing
Section: Purchasing Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Total central procurement activities
N/A
488
N/A
2,800
Data was not submitted by agency for the
second quarter of FY19.
Total central procurement activities per
professional position
N/A
11
N/A
65
Data was not submitted by agency for the
second quarter of FY19.
Cost per central procurement activity
N/A
2,628
N/A
1,915
Data was not submitted by agency for the
second quarter of FY19.
Average number of days to process
construction bids within the Board's award
authority
N/A
227
N/A
175
Data was not submitted by agency for the
second quarter of FY19.
Average number of days to process
construction bids within the Director of
Purchasing Division's award authority
N/A
279
N/A
125
Data was not submitted by agency for the
second quarter of FY19.
Average number of days to process
commodities & general services bids within
the Board's award authority
N/A
219
N/A
150
Data was not submitted by agency for the
second quarter of FY19.
Average number of days to process
commodities & general services bids within
the Director of Purchasing Division's award
authority
N/A
88
N/A
100
Data was not submitted by agency for the
second quarter of FY19.
Average number of days to award
RLIs/RFPs within the Board's award
authority
N/A
424
N/A
255
Data was not submitted by agency for the
second quarter of FY19.
Average number of days to award
RLIs/RFPs within Director of Purchasing
Division's award authority
N/A
183
N/A
150
Data was not submitted by agency for the
second quarter of FY19.
Goal Statement:
To achieve the highest standard of public procurement and foster transparency in the procurement process; maintain a unified purchasing system to procure
all commodities and general, professional, and construction services; and to dispose of surplus items for all agencies under the supervision of the Board of
County Commissioners.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 87
Department: Finance and Administrative Services
Division: Purchasing
Section: Purchasing Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Average number of days to award informal
quotations and qualified vendor list (QVL)
procurements
N/A
116
N/A
75
Data was not submitted by agency for the
second quarter of FY19.
Average number of days to award sole
source, emergency, or after-the-fact
procurement
N/A
86
N/A
60
Data was not submitted by agency for the
second quarter of FY19.
Average number of days to award work
authorization, amendments, or change
orders
N/A
26
N/A
25
Data was not submitted by agency for the
second quarter of FY19.
Training events delivered (internal County
events and public outreach events)
N/A
0
N/A
12
Data was not submitted by agency for the
second quarter of FY19.
Dollar value of goods sold as surplus
(auction or sale)
N/A
408,738
N/A
800,000
Data was not submitted by agency for the
second quarter of FY19.
Internal customer satisfaction rating
N/A
N/A
N/A
4.25
This measure is reported annually in the fourth
quarter.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 88
Department: Finance and Administrative Services
Division: Risk Management
Section: Risk Management Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Internal customer satisfaction rating
N/A
N/A
N/A
4.80
This measure is reported annually in the fourth
quarter.
Goal Statement:
In accordance with State Statutes, provide and effectively manage the County's Self-Insurance Program at the lowest possible cost and in the best interests of
the citizens and employees of Broward County, and ensure the safety and well-being of all County employees and the public visiting County property.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 89
Department: Finance and Administrative Services
Division: Risk Management
Section: Risk Management Safety and Occupational Health
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of safety activities conducted (site
visits, assessments, audits, inspections)
13
95
29
290
Number of occupational health activities
conducted (site visits, assessments, audits,
inspections)
74
80
142
400
Number of training sessions provided
26
43
59
150
Average daily number of driver's license
reviews for authorized drivers
8,630
7,900
8,565
8,100
Number of criminal background checks
completed
893
955
1,362
3,800
Number of post employment-offer physicals
provided
314
327
690
1,200
Number of medical surveillance tests
provided
202
265
361
850
Number of Safety and Occupational
Health recommendations implemented by
County agencies
10
41
22
72
Internal customer satisfaction rating
N/A
N/A
N/A
4.80
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide safe and healthful workplace conditions for County employees and the public, and to ensure the fitness of County employees in the performance of
their job responsibilities.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 90
Department: Finance and Administrative Services
Division: Risk Management
Section: Risk Management Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Internal customer satisfaction rating
N/A
N/A
N/A
4.80
This measure is reported annually in the fourth
quarter.
Goal Statement:
In accordance with State Statutes, provide and effectively manage the County's Self-Insurance Program at the lowest possible cost and in the best interests of
the citizens and employees of Broward County, and ensure the safety and well-being of all County employees and the public visiting County property.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 91
Department: Finance and Administrative Services
Division: Risk Management
Section: Risk Management Workers' Compensation
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
"Best practices" adherence rating for
adjusters
N/A
N/A
N/A
88
This measure is reported annually in the fourth
quarter.
Percent of prescription dollars disbursed
through preferred provider
N/A
N/A
N/A
88
This measure is reported annually in the fourth
quarter.
Workers' compensation self-insurance costs
per employee (dollars)
N/A
N/A
N/A
1,500
This measure is reported annually in the fourth
quarter.
Number of workers' compensation claims
per 100 employees
N/A
N/A
N/A
6.2
This measure is reported annually in the fourth
quarter.
Workers' compensation claims closed as a
percentage of claims opened annually
N/A
N/A
N/A
100
This measure is reported annually in the fourth
quarter.
Percentage of workers' compensation
medical bills paid within 45 days from
receipt per State mandate
100
100
100
99
Percentage of workers' compensation
indemnity payments paid within seven days
of due date
94
99
96
99
New workers' compensation (WC) claims
processed and administered
131
95
259
480
Average number of workers' compensation
claims closed per claim adjuster annually
N/A
N/A
N/A
160
This measure is reported annually in the fourth
quarter.
Workers' compensation internal customer
satisfaction rating
N/A
N/A
N/A
4.80
This measure is reported annually in the fourth
quarter.
Goal Statement:
To investigate, administer, and resolve all work related injury claims in accordance with Florida Statutes, Chapter 440.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 92
Quarterly Performance Measurement Report
Department: Human Services
Division: Administration - Human Services
Section: Administration - Human Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Average number of days taken to fill a
position from requisition creation date to
employee start date (full life cycle)
95
94
93
70
Percent of performance based outcomes
achieved in contracted programs
N/A
N/A
N/A
95
This measure is reported annually in the fourth
quarter.
Percent of contracted funding utilized
N/A
N/A
N/A
90
This measure is reported annually in the fourth
quarter.
Percent of outcomes achieved in direct
service programs
N/A
N/A
N/A
85
This measure is reported annually in the fourth
quarter.
Customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth
quarter.
Goal Statement:
To effectively and efficiently provide innovative health and human service programs that assist Broward County's children, elderly and low income individuals
and families achieve well-being and enhance their quality of life, as well as generate revenue, maximize resources, ensure accountability and lead the
community in sharing human service expertise.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 93
Department: Human Services
Division: Administration - Human Services
Section: Office of Evaluation and Planning
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Amount of new grant funding (in millions)
awarded for internal and external providers
N/A
N/A
N/A
10
This measure is reported annually in the fourth
quarter.
Number of collaborative funding proposals
submitted
3
2
5
12
Goal Statement:
To support the Human Services Department through the development, coordination, and maintenance of a continuous quality improvement system through
planning, data management, grants development and emergency management functions.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 94
Department: Human Services
Division: Crisis Intervention and Support
Section: Administration - Crisis Intervention and Support
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Percent of Local, State, and Federal
contract funding utilized
N/A
N/A
N/A
90
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
4.61
N/A
4.70
4.50
Goal Statement:
To provide administrative, fiscal and operational support and oversight to ensure efficiency, productivity and statutory compliance of direct services offered by
the three Sections: Justice Services, the Nancy J. Cotterman Center Crisis/Counseling Section and the Child Protection Team and Medical Services Section.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 95
Department: Human Services
Division: Crisis Intervention and Support
Section: Justice Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of youth committing a
misdemeanor offense and referred to the
program (Juvenile Civil Citation)
203
191
380
885
Percentage of youth enrolled who
successfully complete the program
(Juvenile Civil Citation)
87
90
86
87
Number of youth enrolled who successfully
complete the program (Juvenile Civil
Citation)
104
162
207
640
Percentage of youth enrolled who
successfully complete the program and
who do not re-offend within 1 year
(Juvenile Civil Citation)
98
99
98
90
Number of youth enrolled who successfully
complete the program and who do not re-
offend within 1 year (Juvenile Civil
Citation)
158
167
363
630
Percentage of youth issued a civil citation
and who are eligible for the program
(Juvenile Civil Citation)
98
97
98
80
Number of youth enrolled to the program
who would otherwise be detained (Juvenile
Predisposition Services)
11
18
20
85
Percentage of youth enrolled who
successfully complete the program
(Juvenile Predisposition Services)
96
100
94
85
Average number of days enrolled youth
spent in secure detention (Juvenile
Predisposition Services)
5
5
5
5
Goal Statement:
To provide equity and strength-based services that improve client outcomes and opportunities by managing processes and promoting systemic change to divert
individuals away from the justice system.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 96
Department: Human Services
Division: Crisis Intervention and Support
Section: Justice Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of adults committing a
misdemeanor offense that are referred to
the program (Adult Civil Citation)
1
N/A
2
240
Percent of adults enrolled who successfully
complete the program (Adult Civil Citation)
100
N/A
100
70
Number of enrolled adults who successfully
complete the program (Adult Civil Citation)
1
N/A
1
168
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 97
Department: Human Services
Division: Crisis Intervention and Support
Section: Nancy J. Cotterman Center
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Episodes of victims services provided to
consumers
5,767
7,059
10,678
22,000
Number of crisis intervention units of
service provided
4,758
6,552
9,491
24,000
Percentage of medical examination
reports sent to Child Protective
investigators within 10 days after the
examination
96
98
98
90
External customer satisfaction rating
4.94
4.83
4.91
4.50
Percentage of clients successfully
completing treatment
95
96
97
95
Average number of crisis intervention units
of service provided per Crisis Intervention
Counselor (CIC)
187
238
357
2,000
Percentage of clients achieving clinically
significant improvement based on
evidenced-based assessment tools
56
70
65
85
Goal Statement:
To reduce further trauma to victims of assault/abuse and their families through specialized forensic medical examination and assessment, crisis intervention,
and forensically sensitive therapy to ameliorate functional impairment, and to conduct outreach to non-reporting victims through community awareness
activities.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 98
Department: Human Services
Division: Community Partnerships
Section: Administration - Community Partnerships
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Average number of contracts administered
and monitored per contract manager
10
9
9
13
Percentage of performance based
outcomes achieved in contracted
programs
N/A
N/A
N/A
95
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
N/A
N/A
N/A
4.40
This measure is reported annually in the fourth
quarter.
Funding leveraged by County funds ($
millions)
N/A
N/A
N/A
11.0
This measure is reported annually in the fourth
quarter.
Number of clients served through County
contracts
N/A
N/A
N/A
94,000
This measure is reported annually in the fourth
quarter.
Average number of calendar days to
process contracted services invoices and
send to Accounting
11.4
11.0
10.4
12.0
Goal Statement:
To work collaboratively with community partners including funders, non-profit and for profit providers, faith-based organizations, governmental entities,
advocates and consumers in assuring that community-based human services are cost effective, coordinated and performance-based in meeting the needs of
the residents of Broward County.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 99
Department: Human Services
Division: Community Partnerships
Section: Children's Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Percentage improvement in social and
emotional functioning
91
96
91
90
Percentage reduction/elimination of use of
drugs and alcohol
86
84
85
85
External customer satisfaction rating
4.56
4.60
4.56
4.40
Percent of clients who remain in the
community post discharge and are not
hospitalized or placed in a residential
treatment or Department of Juvenile
Justice facility
93
98
94
90
Percentage of client’s families that
experience decreased family stress
100
100
100
85
Goal Statement:
To improve the quality of life and empower Broward's families with children by effectively and efficiently developing and supporting systems of care in
collaboration with other community stakeholders.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 100
Department: Human Services
Division: Community Partnerships
Section: Health Care Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Percent of eligible children receiving
appropriate immunizations
N/A
100
N/A
97
Only one of the two service providers has
submitted data for this quarter. Second provider
data will be updated in third quarter.
Percent of patients reporting satisfaction
with primary care services
84
96
84
95
Only one of the two service providers has
submitted data for this quarter. Second provider
data will be updated in third quarter.
Percent of clinic patients seen and
discharged within the time outlined in the
contractual agreement
100
94
100
85
Only one of the two service providers has
submitted data for this quarter. Second provider
data will be updated in third quarter.
Number of medical encounters provided to
patients for primary care
26,414
53,630
26,414
199,850
The service providers have not submitted data
for this quarter. Second provider data will be
updated in third quarter.
Percent of clients that effectively
stabilize/improve their condition (not re-
admitted within 90 days)
96
98
95
95
Only one of the two service providers has
submitted data for this quarter. Second provider
data will be updated in third quarter.
Goal Statement:
To provide effective administration and management of contracted health care services in Broward County for indigent residents in need of health care,
mental health, and HIV/AIDS services ensuring quality services, promoting integration and following best practices.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 101
Department: Human Services
Division: Community Partnerships - Homeless Services Fund
Section: Homeless Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Percentage of unsheltered homeless
N/A
N/A
N/A
31
This measure is reported annually in the third
quarter.
Percentage of Homeless Assistance Center
Dorms utilized: for Families
95
85
93
95
Percentage of Homeless Assistance Center
Beds utilized: for Individuals
98
95
98
95
Percentage of clients that move from
emergency shelters to permanent housing
33
30
30
25
Percentage of Clients that move from
Transitional to Permanent Housing
68
53
56
80
Goal Statement:
To help build and maintain an optimal "continuum of care" of homeless services, promote solutions to homelessness, coordinate funding for key services, and
assist homeless persons to move to self-sufficiency and permanent housing.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 102
Department: Human Services
Division: Broward Addiction Recovery
Section: Admissions
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of assessments conducted at
Admissions
914
496
1,279
3,000
Percent of consumers who are assessed at
Admissions and are referred to and enroll
in treatment services within the agency
87
77
83
60
Percent of consumers who are assessed at
Admissions who are involved in the
Criminal Justice System
47
75
48
70
Percent of Criminal Justice System
consumers who are assessed at Admissions
and are referred to and enroll in treatment
services within the agency
72
44
76
70
Goal Statement:
To serve as the interface between Broward Addiction Recovery Center (BARC) and the residents of Broward County who present for an evaluation of their
substance use treatment and referral needs, and to coordinate and reduce wait times for transitions between Levels of Care within the agency.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 103
Department: Human Services
Division: Broward Addiction Recovery
Section: Broward Addiction Recovery Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Total number of consumers screened
N/A
N/A
N/A
3,000
This measure is reported annually in the fourth
quarter.
Number of consumers who enrolled in
Residential or any Outpatient Treatment
program within the agency upon referral
from Admissions or Detox
N/A
N/A
N/A
1,500
This measure is reported annually in the fourth
quarter.
Percent of consumers who are referred by
Admissions or Detox and enroll in
Residential or any Outpatient Treatment
program within the agency
N/A
N/A
N/A
75
This measure is reported annually in the fourth
quarter.
Percent of successful completions from
any treatment Level of Care
N/A
N/A
N/A
65
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth
quarter.
Percent of all contract funding utilized
N/A
N/A
N/A
100
This measure is reported annually in the fourth
quarter.
Goal Statement:
To continuously improve the agency by using best practice quality assurance and performance improvement management strategies that result in cost
effective treatment for Broward Addiction Recovery Center (BARC) clients, high satisfaction rates in clients, low client relapse rates, superior execution of
contractual obligations, optimal relationships with community partners and stakeholders and the highest possible revenue collection rate for all services
provided.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 104
Department: Human Services
Division: Broward Addiction Recovery
Section: Detoxification Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of enrollments in the
Detoxification program
769
462
1,518
2,210
Percent of Detoxification beds utilized
90
91
87
90
Percent of consumers who successfully
complete Detoxification
71
72
72
75
Percent of consumers who complete
Detoxification and who are referred and
enroll in treatment within the agency
74
58
74
75
Goal Statement:
To serve as the interface between Broward Addiction Recovery Center (BARC) and the residents of Broward County who present for an evaluation of their
detoxification needs, and to provide for those who need safe and medically managed detoxification services, while evaluating patients' treatment and referral
needs for substance use treatment and/or community services.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 105
Department: Human Services
Division: Broward Addiction Recovery
Section: Outpatient Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of enrollments in any level of
Outpatient Treatment Services
316
309
607
1,300
Percent of consumers who successfully
complete the Outpatient Level of Care
within Outpatient Treatment Services
58
58
56
50
Percent of consumers who successfully
complete the Intensive Outpatient Level of
Care within Outpatient Treatment Services
50
41
50
50
Goal Statement:
To provide best practice substance use treatment to clients with addiction and co-occurring disorders whose recovery efforts allow for treatment in an
uncontrolled environment to reduce or eliminate client relapse rates.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 106
Department: Human Services
Division: Broward Addiction Recovery
Section: Residential Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of enrollments in Residential
Treatment Services
225
186
433
600
Percent of Residential beds utilized
93
89
94
90
Percent of consumers who successfully
complete Residential Treatment
56
51
57
65
Goal Statement:
To provide best practice substance use treatment to clients with addiction and co-occurring disorders whose recovery efforts require treatment in a controlled
environment to reduce or eliminate client relapse rates, and include the goal of minimizing teratogen exposure to pregnant women's unborn children until
birth.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 107
Department: Human Services
Division: Elderly and Veterans Services
Section: Behavioral Health Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Percent of consumer satisfaction surveys
completed and submitted timely
100.00
N/A
100.00
100.00
Goal Statement:
To provide administrative and management oversight to the behavioral health components of Elderly and Veteran's services, in order to deliver comprehensive
service planning to older adults (55+) with diagnosed mental health disorders, who are at risk of requiring more intensive and restrictive institutional
placements.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 108
Department: Human Services
Division: Elderly and Veterans Services
Section: Elderly and Veterans Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Percentage of case manager time
engaged in direct service provision
76
63
77
70
Percent of grant performance based
outcomes achieved
100.0
82.0
100.0
80.0
Dollar value of co-payments received
90,308
81,617
175,372
250,000
Total amount of in-service training hours
provided to staff
396
402
643
1,800
Number of community outreach events
14
20
32
60
Goal Statement:
To continually expand and enhance the Elderly and Veterans Services Division's (EVSD) capacity to provide effectively managed and specialized social
services to Broward County seniors, their caregivers and families, as well as similar services for Veterans, their dependents and dependent survivors that result in
the attainment and/or maintenance of self-sufficiency.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 109
Department: Human Services
Division: Elderly and Veterans Services
Section: Elderly Programs
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Percentage of consumers receiving
community care services who maintain a
successful recovery and/or remain in the
least restrictive environment
100
100
100
98
Number of customer relation unit calls for
service
12,516
13,482
24,676
50,000
External customer satisfaction rating
4.26
4.69
4.30
4.50
Number of consumers served
210
240
384
568
Average monthly service plan cost per
consumer served
247
280
229
250
Goal Statement:
To provide case management and community support services that assist frail, functionally impaired elders in maintaining their independence in the
community and prevent or delay their institutionalization.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 110
Department: Human Services
Division: Elderly and Veterans Services
Section: Veterans Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Total number of claims and appeals filed
for veterans, dependents, and dependent
survivors
490
472
896
1,500
Percentage of claims or appeals filed
within one office contact with veterans or
dependent
100
100
100
95
External consumer satisfaction rating
4.92
4.93
4.89
4.50
Dollar value of approved claims filed with
the assistance of the Veterans Services
Section
1,902,655
3,087,862
5,012,278
11,600,000
Percentage of consumers who augment
their income through participation in
benefit acquisition programs
22
37
32
40
Goal Statement:
To provide specialized social services targeted to veterans, their dependents and dependent survivors which result in the attainment and/or maintenance of
self-sufficiency.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 111
Department: Human Services
Division: Family Success Administration
Section: Family Success Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Percentage of Commission Requests
responded to by the Division within ten
business days of being assigned to the
Division
100.00
100.00
97.00
100.00
Percentage utilization of grant funding
N/A
N/A
N/A
92
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide administrative oversight and coordination of comprehensive human services offered by the Division and its community-based partners at one-stop
service locations throughout Broward County.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 112
Department: Human Services
Division: Family Success Administration
Section: Family Success Centers
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of customers receiving case
management services
308
138
479
1,200
Average percent of caseworker time that is
used to provide direct service
85
58
84
70
External customer satisfaction rating
4.93
4.80
4.92
4.80
Percentage of individuals who received
emergency assistance payments who
maintained permanent housing for three
(3) months
96
98
96
88
Percent of all Family Success individuals
with a case plan successfully meeting
100% of their case plan goals at time of
discharge
97
95
97
90
Percent of clients placed in transitional or
permanent housing models who maintain
housing for six months (Includes Housing
First clients)
90
76
90
80
Goal Statement:
To provide one-stop entry to comprehensive human services in partnership with community-based providers in Broward County, assisting individuals and
families to achieve and maintain health, safety and economic stability.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 113
Quarterly Performance Measurement Report
Department: Port Everglades
Division: Port Everglades Administration
Section: Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Meet or exceed the current target of
passenger count
1,471,482
1,418,664
2,618,266
3,623,920
Meet or exceed the current target of
twenty-foot equivalent units added
264,356
284,540
545,893
1,080,000
Customer satisfaction measured among
tenants and port users via customer service
survey
N/A
N/A
4.40
4.25
Customer survey was not conducted in the
second quarter of FY19.
Goal Statement:
To coordinate the various administrative and financial activities of the divisions within the Port Everglades Department to ensure compliance with County
policies and goals, and to develop marketing and promotional strategies that create and promote commerce and industry and create employment within
Broward County.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 114
Department: Port Everglades
Division: Port Everglades Administration
Section: Business Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Average time to process a purchase order
up to $250K (days)
46
101
63
100
Percentage of developed leasable land
occupied
93
95
93
94
Percentage of leasable office space
occupied
94
93
94
93
Percent of leasable warehouse space
occupied
91
89
91
87
Percent of rental revenue goal reached
114
100
115
99
Rental revenue generated from leases
(millions)
4.4
3.9
8.9
15.5
Average time to process a completed
franchise application (completed
application to public hearing in days)
46.0
N/A
35.3
77.5
Goal Statement:
To provide Port-wide general administrative support and services including agenda coordination and communication support; to provide property
management, leasing, and administration of Port real estate, and management of the contract for parking facility operation; to promote the benefits of, and to
operate/expand, Foreign-Trade Zone No. 25; to provide regulation of certain business activities through management of the franchise and business permit
program; to administer various contracts; to provide liaison for risk management functions at the Port; to provide human resources support to all employees and
management of the seaport; and to provide guidance and support of purchasing activities for the Enterprise Fund.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 115
Department: Port Everglades
Division: Port Everglades Administration
Section: Finance
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of invoices generated
4,230
4,279
8,270
15,500
Number of days needed to process a
receiver
28
23
28
26
Percentage of checks received and
deposited within one day of receipt
100.00
98.67
99.74
99.00
Percentage of accounts receivable
classified as current
98.20
99.07
98.20
98.00
Cost per invoice including collection ($)
38.3
43.4
41.1
41.5
Goal Statement:
To provide accounting functions, fiscal planning, budgeting, and information technology services for the Port Everglades Department to ensure statutory
compliance and to provide information for decision making.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 116
Department: Port Everglades
Division: Port Everglades Administration
Section: Operations
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Percentage of customer inquiries
responded to within one business day
100
99
99
100
Percent of container crane uptime
100.0
99.9
99.9
99.8
Average number of work orders backlogged
55
61
54
20
Percentage of preventative maintenance
projects completed compared to number
scheduled
96
97
97
90
Average work order aging (days)
6
1
7
6
Compliance by Port users of directive
issued for facility housekeeping within 48
hours (percent)
64
56
64
100
Percent of time reporting to the job site
(berth) 15 minutes or more prior to a ship
docking/sailing
98
94
96
95
Goal Statement:
To provide the four functional areas with planning and administrative support; to coordinate and control the movement of all ships, cargo, and passengers
moving through the seaport and to maintain the facilities affecting those movements in order to ensure prompt and efficient service to Port users.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 117
Department: Port Everglades
Division: Port Everglades Administration
Section: Seaport Engineering and Facilities Maintenance
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
New projects initiated
0
1
9
19
Number of projects managed
33
33
33
34
Number of projects managed per project
manager
4
4
4
4
Percentage of projects completed within
original time frame
N/A
N/A
N/A
90
This measure is reported annually in the fourth
quarter.
Percentage of projects completed within
the original budget allocation (including
contingencies)
N/A
N/A
N/A
100
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide strategic facilities technical support for the planning of seaport development; manage the design, engineering and construction of new facilities for
Port clients; and ensure adequate facilities maintenance while protecting the environment within the Port jurisdictional area.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 118
Quarterly Performance Measurement Report
Department: Public Works
Division: Administration
Section: Construction Management
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of new projects initiated
(construction and renovation) under
Construction Management Division
10
21
18
20
Total number of projects (construction and
renovation) managed per Construction
Management Division project manager
10.00
11.00
9.50
8.00
Internal customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth
quarter.
Number of CMD consulting hours provided
to County agencies
1,020
338
2,011
1,000
Number of construction projects managed
22
14
22
16
Number of renovation projects managed
92
114
92
100
Total amount authorized for all projects
(construction and renovation) managed
under Construction Management Division
(millions)
690
619
690
600
Number of Green/LEED certified building
projects
11
13
11
11
Goal Statement:
To systematically manage the planning, design and construction of vertical capital projects for Broward County agencies with the objective of providing
quality environmentally sustainable facilities in a timely and fiscally responsible manner
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 119
Department: Public Works
Division: Facilities Management
Section: Cleaning
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Cost per square foot for cleaning expenses
($)
1.40
N/A
1.33
1.94
Number of square feet serviced by the
cleaning section (in millions)
5.6
5.6
5.6
5.6
Customer satisfaction rating
N/A
N/A
N/A
4.25
This measure is reported annually in the fourth
quarter.
Goal Statement:
To maintain clean and safe facilities for all employees and visitors at leased and owned County facilities.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 120
Department: Public Works
Division: Facilities Management
Section: Paid Parking
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of square feet serviced by paid
parking (in millions)
1.7
1.7
1.7
1.7
Cost per square foot for paid parking ($)
0.47
N/A
0.42
0.80
Customer satisfaction rating
N/A
N/A
N/A
4.25
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide adequate and safe parking availability for employees and visitors in close proximity to the Broward County Governmental Center and Courthouse
Complex/Judicial Center.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 121
Department: Public Works
Division: Facilities Management
Section: Program Administration/Management
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of space planning projects
managed
122
96
122
70
Average warehouse turn ratio
0.31
0.27
0.31
1.50
Average inventory accuracy (%)
N/A
N/A
N/A
98.00
This measure is reported annually in the fourth
quarter.
Cost per square foot for Administrative
expenses ($)
N/A
N/A
N/A
0.54
This measure is reported annually in the fourth
quarter.
Number of square feet managed (in
millions)
8.4
8.4
8.4
8.4
Customer satisfaction rating
N/A
N/A
N/A
4.25
This measure is reported annually in the fourth
quarter.
Goal Statement:
To oversee and manage effective Facility Management Division operations related to the Repairs and Maintenance, Roads and Grounds, Utilities, Cleaning,
Paid Parking, and Security programs.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 122
Department: Public Works
Division: Facilities Management
Section: Real Property
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of parcels received for purchase
and lease acquisition, and disposition
47
59
62
110
Average number of parcels in negotiation
for purchase or lease per property agent
69
134
60
90
Number of appraisals received and
reviewed
26
64
46
340
In-house appraisal projects, review of third
party appraisals, and review of residential
appraisal reports
5
6
8
30
Number of Ownership and Encumbrance
Reports (O&E) processed
96
102
152
300
Percentage of building square footage,
leased versus owned
13
13
13
13
Internal customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth
quarter.
Goal Statement:
To serve as professional real estate advisors to the County Commission, Administration and Departments of County government; efficiently and professionally
acquire real estate and property rights through purchase, lease and license to meet the needs of all branches of County government; dispose of surplus
property; lease administration; investigative research and due diligence; processing of vacation applications; manage real property records and escheated
property inventory.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 123
Department: Public Works
Division: Facilities Management
Section: Repairs and Maintenance
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of facilities maintained
138
138
138
138
Number of work orders processed
15,064
14,676
29,018
43,500
Average number of days to complete a
work order from date of receipt
63
42
45
30
Average number of hours to complete a
work order
2.6
2.4
2.7
2.5
Cost per square foot for maintenance and
repairs ($)
1.73
N/A
1.57
1.69
Number of square feet serviced by Repairs
and Maintenance (millions)
7.5
7.5
7.5
7.5
Customer satisfaction rating
N/A
N/A
N/A
4.25
This measure is reported annually in the fourth
quarter.
Goal Statement:
To ensure the satisfactory preservation of the County's investment in physical facilities and to provide a clean, safe, and adequately maintained working
environment for employees, residents and visitors.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 124
Department: Public Works
Division: Facilities Management
Section: Roads and Grounds
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Cost per square foot for roads and grounds
expenses ($)
0.27
N/A
0.26
0.19
Number of square feet serviced by Roads
and Grounds (in millions)
7.0
7.0
7.0
7.0
Customer satisfaction rating
N/A
N/A
N/A
4.25
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide preservation of the County's investment in its exterior facilities (roads and grounds) and to provide a clean, safe and adequately maintained working
environment for employees and visitors.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 125
Department: Public Works
Division: Facilities Management
Section: Security
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Cost per square foot for security expenses
($)
1.27
N/A
1.18
1.14
Number of square feet serviced by the
security section (in millions)
6.1
6.1
6.1
6.1
Customer satisfaction rating
N/A
N/A
N/A
4.25
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide a safe and secure environment for all employees and visitors at all facilities within the program.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 126
Department: Public Works
Division: Facilities Management
Section: Utilities
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Energy Performance Index (kWh/sq.ft./yr)
19
19
19
22
Energy Cost Index (dollars/sq.ft./yr)
1.4
1.4
1.4
1.5
Number of square feet serviced by utilities
(in millions)
5.1
4.8
5.1
4.8
Goal Statement:
To achieve and maintain high efficiency, economical, and conservative use of the electrical and other energy resources necessary to meet County needs,
while enhancing cost-effectiveness and reducing levels of Green House Gases (GHG).
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 127
Quarterly Performance Measurement Report
Department: Public Works
Division: Highway Construction and Engineering
Section: Engineering Management and Design
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Percent of projects complete with no more
than 20% increase in contract time from
the original contract schedule
100
100
100
100
Dollar value of construction during the
fiscal year (millions)
2
3
7
6
Number of traffic signal plans designed
2
0
4
8
Dollar value of design and construction
management services
336,250
327,765
667,950
1,000,000
Number of lane/miles under construction
8
10
8
8
Percent of projects complete with no more
than 5% change orders
100
100
100
100
Construction value of projects managed
per project manager (millions)
0.7
1.7
2.3
3.0
Goal Statement:
To manage the design and construction of roadway improvement projects within the adopted transportation capital improvement program to ensure safe and
adequate transportation facilities for the public and to provide design and construction management services for in-house projects and provide professional
services to other agencies.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 128
Department: Public Works
Division: Highway Construction and Engineering
Section: Engineering Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Percentage of survey projects commenced
within 30 days of request
94
100
95
90
Number of paving and drainage plans
reviewed per year within 14 calendar day
mandated review time
12
14
25
70
Construction value ($) of trafficway
improvements required as a result of plat
review
5,074,918
301,595
6,523,247
2,500,000
Number of survey projects completed
18
19
37
95
Number of active GIS Projects for Highway
Construction and Engineering Division
16
16
16
18
Number of water, sewer and utility plans
reviewed per year within 14 calendar day
mandated review time
88
91
186
300
Number of active GIS Projects for other
Public Works Divisions or other
Departments
3
4
3
4
Number of paving, drainage and driveway
permits issued
56
42
87
100
Number of plat and delegation requests
reviewed
31
41
80
95
Goal Statement:
To provide professional highway and right-of-way engineering, permitting, surveying, review, and drafting services to implement and enforce development
permit construction obligations and minimum construction standards in conformity with Florida Statutes and Broward County Code thus ensuring soundness
and safety of roadway improvements, and ensuring the accuracy of recorded plat information for the general public and future real estate transactions.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 129
Department: Public Works
Division: Highway Construction and Engineering
Section: Engineering Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of water, sewer and utility permits
issued
100
93
192
300
Number of GIS Maps (PDF) maintained
8
8
8
8
Value ($) of developer required
improvements reviewed
1,342,281
1,949,500
2,360,390
10,000,000
Number of plats recorded
11
2
17
28
Number of technical reviews for
determination of right-of-way requirements
9
8
18
20
Number of GIS web-mapping applications
maintained
15
15
15
16
Value ($) of driveway improvements in
County rights-of-way reviewed
45,000
28,500
60,000
35,000
Number of right-of-way related inquiries
550
500
985
1,500
Number of GIS web map views
7,941
N/A
15,337
12,000
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 130
Department: Public Works
Division: Highway Construction/Parks Planning & Engineering
Section: Parks Planning and Engineering
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Percent of projects completed within
budget
100
100
100
100
Value of projects managed ($)
50,108,412
40,821,917
50,108,412
38,500,000
Number of projects managed
64
30
64
34
Goal Statement:
To provide recreational facilities and amenities for residents and visitors to meet their leisure needs.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 131
Department: Public Works
Division: Highway and Bridge Maintenance
Section: Construction/Highway Maintenance
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Total cost per hour for normal operation of
draw bridge ($)
27
29
30
28
Percent compliance with the ten-year
roadway drainage system surface water
management license renewal and permit
requirements program
98
98
98
98
Average cost per foot to clean, inspect,
and video tape roadway drainage system
storm drainage pipes (dollars)
1.35
1.35
1.22
2.18
Cost per catch basin serviced ($)
125
82
103
74
The increase from the prior year same quarter is
due to additional basins requiring cleaning
which resulted in additional staff time and effort.
Cost of routine maintenance per lane mile
($)
1,376
1,230
2,753
4,720
Number of work days to respond to citizen
requests
1
0
1
1
Percentage of time bridges operational
99
99
99
99
Goal Statement:
To serve the residents of Broward County with excellence in maintaining and improving County roadways, keeping storm water infrastructure clean and
efficient, beautifying County-owned property through mowing and landscape maintenance, and the safe operation and maintenance of County-owned fixed
and bascule bridges to accommodate the safe passage of motorists, pedestrians and marine traffic.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 132
Department: Public Works
Division: Highway and Bridge Maintenance
Section: Mosquito Control Local
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of citizen requests
896
603
1,850
12,700
Average number of work days to respond to
citizens request
3.00
2.00
3.49
5.00
Acres treated by aerial adulticiding
0
0
0
51,750
Acres treated by ground adulticiding
7,720
80
22,497
451,000
Acres treated by ground larviciding
4,050
26
5,058
50,000
Number of sites inspected
600
649
1,173
4,120
Cost per acre for aerial adulticiding ($)
0.00
0.00
0.00
1.87
Goal Statement:
To monitor and control the mosquito population in order to provide protection from mosquito-borne diseases and to improve the quality of life for Broward
County residents and tourists.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 133
Department: Public Works
Division: Traffic Engineering
Section: Administration - Traffic Engineering
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
External customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the third
quarter.
Goal Statement:
To provide administrative support and resources to the Traffic Engineering Division in order to enhance efficiencies and productivity, and ensure compliance
with Broward County's policies and goals to provide a safe and efficient traffic control system for residents and visitors.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 134
Department: Public Works
Division: Traffic Engineering
Section: Signal Construction/Maintenance
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of field maintenance tasks
performed (all signal devices and school
flashers)
4,719
4,398
9,241
15,000
Number of repairs to controllers and
peripherals (electronic shop)
274
276
530
1,300
Percent of emergency calls responded to
within 1 hour
94
95
96
95
Number of signalized intersections
maintained (excluding school flashers)
1,454
1,449
1,454
1,472
Number of school flashers maintained
(ground-mounted and aerial)
1,061
1,041
1,061
1,022
Number of streetlights maintained
1,509
1,518
1,509
1,519
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signals.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 135
Department: Public Works
Division: Traffic Engineering
Section: Signal Systems Engineering
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of communication plans reviewed
82
94
159
400
Number of signals retimed (synchronized
operation)
272
267
441
500
Percent of synchronized signals retimed
23
22
19
33
Number of arterial segments retimed
25
23
40
40
Number of customer timing requests
399
619
914
1,250
Number of communication inspections
performed
15
6
18
30
Number of timing adjustments at individual
traffic signals
570
481
1,055
1,200
Work tickets received from 811 Call Center
9,332
9,484
18,522
36,000
Units processed by the "LOCATES"
contractor
15,852
18,166
29,705
65,000
Goal Statement:
To optimize the efficiency and reliability of the County's traffic signal system in order to mitigate congestion and maximize traffic signal coordination for all
road users.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 136
Department: Public Works
Division: Traffic Engineering
Section: Signs and Markings
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of signs fabricated
2,125
2,583
3,984
11,000
Number of signs installed/replaced
2,292
3,007
4,679
11,000
Number of sign maintenance upgrade tasks
completed
752
224
1,422
1,800
Number of emergency calls received
352
282
658
700
Percent of time emergencies are
responded to within 1 hour
99
99
99
99
Number of line miles of roadway marked
20
41
85
425
Number of arrows, pavement legends and
other marking tasks completed
213
256
309
1,200
Number of linear feet of pavement marking
tasks completed
8,812
10,206
12,014
50,000
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signs and pavement markings, which regulate, guide and inform the
public of traffic regulations.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 137
Department: Public Works
Division: Traffic Engineering
Section: Traffic Studies
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of traffic studies conducted
137
138
300
440
Number of traffic investigations completed
246
524
489
3,300
Number of work orders generated for
maintenance and revision of traffic control
devices
814
1,330
1,591
6,000
Number of traffic data requests executed
(counts, speed data, condition diagrams,
etc.)
135
138
296
600
Number of Maintenance of Traffic (MOT)
requests reviewed
416
349
700
1,000
Percent of traffic studies completed within
six weeks
70
72
77
90
Average cost to perform a study or
investigation ($)
131
76
127
37
Average cost to perform a traffic count ($)
479
469
437
449
Goal Statement:
To conduct traffic studies and investigations in response to both public requests and internal surveys, which may result in the application or modification of
traffic controls to improve safety and traffic flow for the motoring public.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 138
Quarterly Performance Measurement Report
Department: Public Works
Division: Solid Waste Recycling Services
Section: Municipal Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Pounds of recyclables collected per
residential unit
92
91
197
384
Operating cost per single family residential
unit (dollars)
69.40
70.01
141.05
326.00
Goal Statement:
To provide for the efficient and reliable collection and disposal of residential solid waste and recyclables, and for the monitoring of commercial solid waste,
for customers in the Broward Municipal Services District, to ensure a clean environment.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 139
Department: Public Works
Division: Solid Waste Recycling Services
Section: Bulk Waste and Yard Waste Program
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Operating cost of disposal of trash per ton
90.38
100.09
95.08
102.00
Goal Statement:
To operate and maintain a network of collection facilities for the Broward Municipal Services District residential customers and participating cities to reduce
indiscriminate dumping and to facilitate various special waste programs.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 140
Department: Public Works
Division: Solid Waste Recycling Services
Section: Household Hazardous Waste and Electronics Recycling Collection
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Total pounds of household hazardous and
electronic materials removed from waste
stream
194,222
183,699
356,273
700,000
Number of household hazardous waste and
electronic recycling program users
5,027
4,627
7,950
13,000
Operating cost per pound for removal of
household hazardous and electronic
materials from waste stream
1.48
1.48
1.27
1.62
Goal Statement:
To provide residents of the Broward Municipal Services District and participating jurisdictions with a cost effective program to properly dispose of household
hazardous waste and electronics, in order to remove heavy metals and other hazardous materials from the waste stream.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 141
Department: Public Works
Division: Solid Waste Recycling Services
Section: Landfill Operations
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Tons of unprocessable waste landfilled
22,536
21,695
49,536
77,200
Operating cost per ton of waste received
23.13
16.20
17.84
35.22
Goal Statement:
To ensure a safe environment and protect public health by providing a publicly owned and operated disposal site for unprocessable waste.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 142
Department: Public Works
Division: Solid Waste Recycling Services
Section: Recycling
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Participating county government buildings
and parks
108
104
108
107
Percent of solid waste recycled countywide
N/A
N/A
N/A
40.0
This measure is reported annually in the fourth
quarter.
Number of volunteers that participate in
the Keep Broward Beautiful Program
114
402
305
1,500
Goal Statement:
To coordinate the processing of recyclables for the Broward Municipal Services District and for County governmental facilities, and to monitor and encourage
increased recycling and waste reduction throughout Broward County.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 143
Quarterly Performance Measurement Report
Department: Public Works
Division: Water and Wastewater Services
Section: Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Commissioner's requests per 10,000
customers
1.4
0.5
1.2
2.0
Ratio of Available Funds (Revenues net of
Operating Expense) to Debt Service
Payments
2.20
1.94
2.20
1.63
Total cost per 1,000 gallons (Retail Water
Operations)
2.600
3.030
2.600
3.550
Total cost per 1,000 gallons (Retail Sewer
Operations)
2.900
3.800
2.900
3.900
Total cost per 1,000 gallons (Regional Raw
Water Operations)
0.180
0.170
0.180
0.220
Total cost per 1,000 gallons (Regional
Treatment Operations)
0.900
0.900
0.900
0.940
Total cost per 1,000 gallons (Regional
Transmission Operations)
0.120
0.100
0.120
0.170
Goal Statement:
To administer and coordinate all activities within the Water and Wastewater Services to maintain financial stability, optimize productivity, increase cost-
effectiveness, and ensure compliance with all county, state, and federal requirements.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 144
Department: Public Works
Division: Water and Wastewater Services
Section: Business Operations
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Percent of financial management reports
completed within 30 days of the close of
the month
100
100
100
100
Provision for uncollectable payments as a
percentage of retail sales
40.40
2.86
39.56
2.50
Percent of inventory requisitions filled
within 3 days
96
90
96
95
Average total cost per customer account
per month
8.09
8.44
7.89
8.50
External audit comments
1
2
1
0
Percentage of purchase orders processed
within 3 days
98
95
92
87
Number of customer service calls received
13,692
12,090
25,787
120,000
External customer satisfaction rating
4.70
4.70
4.70
4.50
Percentage of payments processed within
30 days of receipt of proper documentation
97
N/A
194
97
Number of work orders completed
842
N/A
1,655
1,160
Goal Statement:
To provide business services to Water and Wastewater Services by delivering exceptional customer service; billing and collecting for services rendered;
safeguarding assets; providing accurate and timely financial analysis and information that supports responsible decision-making, and strategies to ensure fiscal
solvency; and promoting accountability, efficiency and innovation.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 145
Department: Public Works
Division: Water and Wastewater Services
Section: Business Operations
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Average number of water meters read
monthly
57,605
N/A
57,720
57,000
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 146
Department: Public Works
Division: Water and Wastewater Services
Section: Engineering
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Bid packages to purchasing
9
3
17
10
Developer projects coordinated (monthly
average)
85
84
172
84
Developer projects reviewed
89
34
130
160
Percent of developer plans reviewed in 14
days or less
100
97
N/A
99
Permit applications processed
97
56
139
200
Plats, site plans, easement vacations, re-
zonings processed
255
171
347
450
Change order percentage
0.02
-0.71
N/A
2.00
Dollars spent (millions)
21
13
29
55
Bid packages closed
0
0
0
8
Average dollar amount of
construction/consultant managed per
project manager (millions)
20
9
N/A
8
Goal Statement:
To plan, design, and construct facilities for Water & Wastewater Services (WWS) and its customers to ensure adequate system capacity to provide water, treat
sanitary sewer, and minimize storm water flooding.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 147
Department: Public Works
Division: Water and Wastewater Services
Section: Information Technology
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Work orders processed
178
289
461
1,200
Service calls processed
825
955
1,535
3,500
Percent of time response to a client
automation service call is within 90
minutes
89
89
88
90
Availability of applications and
infrastructure (%)
99
100
99
98
Average service call resolve time (minutes)
31
28
30
40
Internal customer satisfaction rating
4.75
4.67
4.81
4.60
Service calls per systems technician
138
159
256
500
Goal Statement:
To provide planning, acquisition, development, and maintenance of highly specialized Information Technology (IT) infrastructure and systems supporting
utility business processes and the IT infrastructure for the utility Supervisory Control and Data Acquisition (SCADA) systems.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 148
Department: Public Works
Division: Water and Wastewater Services
Section: Water & Wastewater Operations
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Direct cost of 1,000 gallons of treated retail
water sold (treated and purchased)
2.15
2.03
1.85
2.05
Direct cost per 1,000 gallons of retail
wastewater collected
2.23
2.02
1.90
1.80
Millions of gallons of raw water produced
1,540
1,635
3,201
6,500
Direct cost per 1,000 gallons of regional
wastewater treated
0.93
0.83
0.78
0.78
Direct cost per 1,000 gallons of regional
raw water sold
0.17
0.15
0.15
0.16
Millions of gallons of water delivered
2,445
2,436
4,968
10,000
Millions of gallons of wastewater collected
1,144
1,172
2,286
5,500
Number of external water quality customer
complaints
16
18
27
65
Percentage of water quality tests in
compliance
100
100
100
100
Percentage of sewage spills and line
blockage responses within 2-hours
100
100
100
100
Goal Statement:
To produce high quality potable water and reliable water distribution and wastewater collection services to our customers, and to ensure that all services of this
division are delivered in a safe, efficient, and cost-effective manner.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 149
Department: Public Works
Division: Water and Wastewater Services
Section: Water & Wastewater Operations
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Millions of gallons of wholesale wastewater
treated/disposed of
5,893
5,984
11,639
25,000
Millions of gallons of wholesale wastewater
transmitted
4,519
4,596
8,862
20,000
Wet tons of bio-solids disposed of
23,994
21,782
44,790
95,000
Number of system backups
0
0
0
0
Millions of gallons of hauled waste
collected
11
11
22
44
Number of permit violations
0
0
0
0
Number of laboratory analytes tested
12,703
N/A
24,146
42,000
Millions of gallons of purchased water
delivered annually
580
N/A
1,171
2,400
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 150
Department: Public Works
Division: Water and Wastewater Services
Section: Water Management
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Operation and maintenance cost per acre
for all waterways (dollars)
514
292
N/A
320
Year to Date data was not submitted by agency
for the second quarter of FY19.
Number of structure operations required for
water control management
3
0
4
100
Percentage of time that system surface
water elevations are maintained within 0.2
foot of the target wet/dry season elevations
80
80
N/A
80
Year to Date data was not submitted by agency
for the second quarter of FY19.
Goal Statement:
To provide engineering and management services for the dependent water control districts and County regional/unincorporated waterbodies. To review
public/private development plans to identify capital improvements necessary to maintain and complete the secondary drainage system. To acquire, modify
and renew consumptive use permits necessary for existing and future water supplies for WWS customers.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 151
Department: Public Works
Division: Water and Wastewater Services
Section: Waterways Management
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of acres of Parks and other County
agency waterways treated with herbicide
37
94
104
350
Aquatic plant management cost per acre
for Parks and other County agency
waterways (dollars)
698
513
581
350
Number of acres of water control district
waterways treated with herbicide
120
260
377
1,200
Percent of time aquatic weed growth is
controlled in waterways so that weeds do
not remain in waterways more than 18
inches into the waterway in residential
areas and no more than 36 inches into the
waterway in other developments
90
100
88
85
Percent of time trash and debris is removed
and grass is cut in rights-of-way adjacent to
waterways down to the edge of water four
times per year or as scheduled
100
100
100
100
Goal Statement:
To provide efficient operation and maintenance of 80 miles of surface water management waterways and water control structures through water level analysis,
weather forecasting and utilization of herbicides, mechanical harvesting and grass eating carp practices to provide flood protection, recharge groundwater
and conserve water resources.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 152
Quarterly Performance Measurement Report
Department: Transportation
Division: Transit
Section: Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of internal receivers processed
1,567
1,289
2,527
7,000
Percentage of packing slips, invoices,
internal receivers (i.e., receiving
documents) processed for payment within 5
working days of their receipt in the
Payables Section
96
95
94
97
Goal Statement:
To provide administrative, financial, leadership, and support services to the Transportation Department so that its programs meet the transportation needs of
Broward County.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 153
Department: Transportation
Division: Transit
Section: Safety and Security
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of FTA required random drug tests
conducted
107
119
225
320
Number of FTA required reasonable
alcohol tests conducted
24
32
42
120
Cost per random alcohol or drug test
(dollars)
123.32
151.13
143.23
160.00
Number of injuries per 100,000 trips
0.47
0.64
0.49
0.80
Goal Statement:
To ensure compliance with all Federal, State, and County guidelines, and to provide for a safe and secure environment for all transit passengers and
employees.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 154
Department: Transportation
Division: Transit
Section: Customer Relations and Communication
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Duration of customer service calls (in
seconds)
113
110
113
103
Number of telephone calls answered
91,672
83,599
181,420
400,000
Number of community outreach
presentations
19
22
48
70
Number of bus passes sold
96,636
105,017
159,737
430,000
Percentage of orders for bus passes filled
within 2 business days of confirmed request
89
83
53
95
Average monthly website visits
261,000
335,640
284,645
410,000
Goal Statement:
To effectively inform and educate the public on Broward County Transit services and programs; to increase ridership and promote the overall benefits of public
transportation even to those who may not use the service.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 155
Department: Transportation
Division: Transit
Section: Grant Management
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Total number of purchase documents
processed
770
874
1,527
3,500
Number of PO commodity lines processed
1,315
2,782
4,238
5,000
Percentage of purchase requisitions and
warehouse orders filled within 5 business
days of their receipt in the Grant
Management Section
86
76
85
85
Goal Statement:
To coordinate the various grants administration support activities of the Transit Division, ensuring compliance with Federal, State, Municipal, and County goals
and policies.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 156
Department: Transportation
Division: Transit
Section: Maintenance
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Miles between road calls
3,007
3,269
3,059
6,050
Number of revenue service interruptions
due to mechanical failure
1,420
1,327
2,819
1,250
Number of preventive maintenance
inspections
754
617
1,507
2,900
Average cost per repair work order (dollars)
497.23
490.76
481.66
420.00
Goal Statement:
To provide efficient, effective maintenance of the bus fleet and facilities to ensure safe and reliable service for the riding public.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 157
Department: Transportation
Division: Transit
Section: Paratransit Transportation
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Total number of ACT passenger trips
9,818
25,076
19,907
153,274
Total number of customer service
complaints received
1,451
1,299
2,902
4,000
Customer service complaints as a
percentage of passenger trips
0.74
0.75
0.36
0.90
On-time performance (%)
83.10
83.50
83.10
92.00
Program cost per trip (excluding ACT)
29.68
32.55
14.60
32.72
Contract cost (blended) per trip (excluding
ACT)
23.62
27.66
11.61
28.21
Passenger trips per revenue mile
0.090
0.090
0.090
0.080
Total number of ADA and Transportation
Disadvantaged Paratransit passenger trips
202,887
172,801
398,858
799,784
Accidents per 100,000 vehicle miles
1.19
1.97
1.61
1.50
Number of registered Paratransit
passengers
N/A
15,797
N/A
16,000
Data was not submitted by agency for the
second quarter of FY19.
Goal Statement:
To provide public transportation services to elderly, poor, and disabled individuals in accordance with the Americans with Disabilities Act (ADA) and Chapter
427, Florida Statutes.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 158
Department: Transportation
Division: Transit
Section: Paratransit Transportation
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of Paratransit riders trained to use
fixed route
1
62
93
200
Portion (number) of Paratransit trips that
are Transportation Disadvantaged
Community Lifeline trips
49,992
37,502
99,984
143,961
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 159
Department: Transportation
Division: Transit
Section: Service and Capital Planning
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Subsidy per passenger ($)
3.01
2.73
1.52
2.85
Ratio of peak service vehicles to off-peak
vehicles
1.36
1.33
1.36
1.31
Number of Community Bus passenger trips
539,045
568,044
1,083,143
2,546,690
Number of directly operated passenger trips
(millions)
6.9
7.2
13.8
27.5
Passenger trips per community bus revenue
hour
12.8
12.9
12.6
13.9
Percentage of farebox recovery to cost
26
29
26
27
Number of bus stop upgrades
20
652
55
2,000
Number of passengers per revenue hour
23.4
24.7
23.3
25.5
Goal Statement:
To propose, develop, and implement modifications and improvements to the public transit system to expand access to, and usability of, public transit as a
transportation choice for residents and visitors to Broward County by working with County, Municipal, State, and Federal agencies and representatives to
improve integration of public transit services throughout the County.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 160
Department: Transportation
Division: Transit
Section: Transportation Operations
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Cost per passenger trip (dollars)
4.05
3.83
2.04
3.75
Number of driver at fault accidents per
100,000 miles
4.05
1.13
2.51
0.90
Number of operational complaints per
100,000 riders
20.16
20.65
20.16
16.50
Percentage of complainants contacted
93.8
87.2
94.6
98.3
Percent on-time performance
66.7
64.2
65.9
73.0
Percentage change in passenger trips
-5.30
-7.01
-5.90
0.00
Goal Statement:
To provide effective and reliable transportation for the riding public to ensure mobility and access.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 161
Department: Transportation
Division: Fleet Services
Section: Equipment Maintenance
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Preventive maintenance service (number
of vehicles)
727
643
1,334
2,350
Auto mechanic productivity (percentage of
billable hours vs. available annually)
100
100
100
92
Percent of time special purpose fleet
equipment is available
99
99
99
93
Average maintenance cost per vehicle ($)
352
326
649
1,300
Percent of general purpose preventive
maintenance service performed on
schedule
47
40
48
50
Percent of special purpose preventive
maintenance service performed on
schedule
36
19
32
50
Percentage of general purpose vehicle
repairs and preventive maintenance
completed within 2 days
58
48
59
60
Goal Statement:
To maintain the County equipment fleet for use by other County agencies at the lowest possible cost, ensuring fleet safety and reliability.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 162
Department: Transportation
Division: Fleet Services
Section: Inventory Control
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Percent of inventory available
84
69
84
80
Percent of time parts procurement
achieved a two-day turn around time
98
99
98
75
Gallons of fuel purchased
343,135
321,227
668,832
1,300,000
Number of purchase documents processed
31
68
85
800
Average inventory cost per numbered
vehicle ($)
450
433
870
1,800
Goal Statement:
To efficiently procure, stock, and issue the repair parts and fuel necessitated by fleet utilization, ensuring adequate and available inventory.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 163
Department: Transportation
Division: Fleet Services
Section: Vehicle Management
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Fleet size
2,742
2,616
2,742
2,500
Replacement vehicles purchased
3
9
39
300
All assets purchased within the past two months,
delivery should start to come in the next 5-7
months
Percent of time general fleet equipment is
available
99
98
99
97
Average total cost per vehicle ($)
977
886
1,762
4,000
Percent of time rental fleet equipment is
available
99
98
98
90
Miles driven on alternative fuel
N/A
N/A
N/A
300,000
This measure is reported annually in the fourth
quarter.
Internal customer satisfaction rating
N/A
N/A
N/A
4.20
This measure is reported annually in the fourth
quarter.
Goal Statement:
To manage the County equipment fleet, ensuring adequate fleet size, composition, and availability for the use of County agencies.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 164
Quarterly Performance Measurement Report
Department: Boards and Agencies
Division: Convention Center
Section: Convention Center Operations
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Convention Center contractor gross
operating profit/loss
770,956
1,837,534
770,956
-3,092,690
Gross revenue generated by Convention
Center contractor from Convention Center
operations
2,431,177
5,047,921
2,431,177
9,200,000
Convention Center contractor gross
expenditures to operate the Convention
Center
1,660,221
3,210,387
1,660,221
12,292,690
Non-contractor County expenses to operate
the Convention Center
N/A
N/A
N/A
1,719,950
The decrease in revenue from the prior year
same quarter is due to the changes in the type
and mix of events.
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
5.00
5.00
5.00
5.00
Event Days
88
174
88
296
Attendance
107,198
227,361
107,198
352,687
Convention/trade shows (Event Days)
21
60
21
113
Annual economic impact (in dollars)
173,576,304
343,207,692
173,576,304
583,847,568
Annual Economic Impact is an estimated
number.
Goal Statement:
To maximize the benefit to the tourism industry through the successful operation of the Broward County Convention Center and to ensure a positive reputation
for Broward County by providing facility users with a well maintained, professionally managed Convention Center.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 165
Quarterly Performance Measurement Report
Department: Boards and Agencies
Division: Convention Center
Section: Convention Center Operations
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Cumulative operating cost per sq. ft ($)
2.77
5.36
2.77
10.95
Cumulative operating cost per occupied
sq. ft ($)
4.15
8.02
4.15
16.43
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 166
Department: Boards and Agencies
Division: Convention and Visitors Bureau
Section: Greater Fort Lauderdale Convention and Visitors Bureau (CVB)
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of room nights produced in
Broward County by sales staff
158,349
234,017
292,652
850,000
Average daily rates of a hotel room
(dollars)
187
194
165
140
Average hotel occupancy rate (percent)
84
84
79
74
Average number of room nights produced
in Broward County per sales staff member
19,794
29,252
36,582
85,000
Average revenue generated by each hotel
room in Broward County (dollars)
156
164
130
103
Millions of visitors to Broward County
N/A
3.8
N/A
14.0
Visitor estimates are currently unavailable at this
time until a new reporting method is
determined.
Goal Statement:
To provide industry leadership in the marketing of Broward County as a premier year round destination for leisure and convention visitors in order to generate
growth in the volume of occupied room nights and their corresponding economic impact.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 167
Department: Boards and Agencies
Division: Medical Examiner & Trauma Services
Section: Operations
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of cases investigated and
accepted
N/A
579
N/A
2,150
This measure is reported annually in the fourth
quarter.
Number of cases investigated but declined
jurisdiction
N/A
432
N/A
1,800
This measure is reported annually in the fourth
quarter.
Total number of indigent cases
investigated
N/A
91
N/A
400
This measure is reported annually in the fourth
quarter.
Number of indigent cases investigated and
approved for cremation at public expense
N/A
70
N/A
350
This measure is reported annually in the fourth
quarter.
Number of indigent cases cremated with
private funding
N/A
21
N/A
40
This measure is reported annually in the fourth
quarter.
Percent of indigent cases disposed of at
public expense
N/A
77
N/A
85
This measure is reported annually in the fourth
quarter.
Number of cases per investigator
N/A
138
N/A
650
This measure is reported annually in the fourth
quarter.
Total number of scenes visited
N/A
148
N/A
675
This measure is reported annually in the fourth
quarter.
Goal Statement:
To support all sections of the office by providing administrative services, collect and analyze information pertaining to deaths which fall within the jurisdiction
of the Medical Examiner, provide funding for indigent burial, and provide funding for cremation services when no private or charitable funds are available.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 168
Department: Boards and Agencies
Division: Medical Examiner & Trauma Services
Section: Pathology
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of autopsies and examinations per
pathologist
N/A
62
N/A
250
This measure is reported annually in the fourth
quarter.
Percentage of cases with final cause of
death determination
N/A
99
N/A
95
This measure is reported annually in the fourth
quarter.
Percentage of autopsies completed within
24 hours of arrival of body to morgue
N/A
96
N/A
90
This measure is reported annually in the fourth
quarter.
Goal Statement:
To integrate the clinical information of past medical history and circumstances of death with evidentiary findings at the scene of death, document gross and
microscopic autopsy findings, document toxicological findings, reliably determine the cause and manner of death in medical examiner cases, and
subsequently use the information obtained from investigations to develop and implement programs designed to protect public health and reduce mortality.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 169
Department: Boards and Agencies
Division: Medical Examiner & Trauma Services
Section: Toxicology
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of Medical Examiner cases tested
N/A
350
N/A
1,300
This measure is reported annually in the fourth
quarter.
Number of cases submitted by law
enforcement agencies
N/A
83
N/A
320
This measure is reported annually in the fourth
quarter.
Cumulative number of Medical Examiner
cases per toxicologist
N/A
50
N/A
190
This measure is reported annually in the fourth
quarter.
Cumulative number of law enforcement
cases per toxicologist
N/A
12
N/A
45
This measure is reported annually in the fourth
quarter.
Total number of cases per toxicologist
N/A
62
N/A
235
This measure is reported annually in the fourth
quarter.
Total number of cases submitted for
toxicological analysis
N/A
430
N/A
1,620
This measure is reported annually in the fourth
quarter.
Average turnaround time of medical
examiner cases (days)
N/A
9
N/A
10
This measure is reported annually in the fourth
quarter.
Average turnaround time of law
enforcement cases submitted (days)
N/A
30
N/A
30
This measure is reported annually in the fourth
quarter.
Average turnaround time of all cases
submitted for toxicological analysis (days)
N/A
13
N/A
15
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide Countywide toxicology testing services for the Office of the Medical Examiner and Trauma Services and other requesting law enforcement
agencies.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 170
Department: Boards and Agencies
Division: Medical Examiner & Trauma Services
Section: Trauma Management
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 2
Quarter 2
Year to Date
Projection
Report Note
Number of trauma cases reviewed
78
44
104
215
Number of over-triage patients (trauma
alerts patients who are discharged from a
trauma hospital within 24 hours of arrival)
175
106
321
170
The variance from the prior year same quarter
and from the FY19 projection is due to a
change in the ISS (Injury Severity Score)
variable, which resulted in higher values.
Number of under-triage patients (trauma
alert patients who are not taken to a trauma
center)
62
38
111
50
The variance from the prior year same quarter
and from the FY19 projection is due to a
change in the ISS (Injury Severity Score)
variable, which resulted in higher values.
Total number of trauma patients (Levels 1,
2, and 3)
1,813
1,707
3,473
7,750
Goal Statement:
To ensure the planning and regulatory oversight of the Trauma Network for the provision of high quality, comprehensive trauma medical care; provide
regulatory oversight for emergency and non-emergency medical transportation; and coordinate the expeditious processing of the State of Florida Emergency
Medical Services (EMS) Grant funds to improve and expand pre-hospital EMS in Broward County.
FY19 Quarter 2
Broward County, Florida
Performance Measurement Report - Page 171
