Broward County, Florida – Fiscal Year 2019 Third Quarter Performance Measurement Report Table of Contents
THIRD QUARTER PERFORMANCE MEASUREMENT REPORT
FISCAL YEAR 2019
TABLE OF CONTENTS
Page
Introduction ............................................................................................................................................................................................ i
Financial Statement ............................................................................................................................................................................... ii
Chapter I - County Administration
Grants Coordination ..................................................................................................................................................................... 1
Regional Emergency Services and Communications, Office of .................................................................................................. 2
Emergency Management ............................................................................................................................................................. 4
E-911 Fund .................................................................................................................................................................................. 5
Economic and Small Business Development, Office of ............................................................................................................... 6
Intergovernmental Affairs and Professional Standards, Office of ............................................................................................... 10
Management and Budget, Office of ............................................................................................................................................. 13
Public Communications, Office of ............................................................................................................................................... 14
Print Shop .................................................................................................................................................................................... 16
Chapter II - Aviation
Administration/Executive .............................................................................................................................................................. 17
Airport Development .................................................................................................................................................................... 18
Business and Properties Management ........................................................................................................................................ 19
Finance......................................................................................................................................................................................... 20
Information Systems .................................................................................................................................................................... 21
Maintenance ................................................................................................................................................................................. 22
North Perry Airport ....................................................................................................................................................................... 23
Operations .................................................................................................................................................................................... 24
Parking, Rental Car Center and Ground Transportation ............................................................................................................. 25
Broward County, Florida – Fiscal Year 2019 Third Quarter Performance Measurement Report Table of Contents
Chapter III - Libraries, Parks and Cultural
Broward Cultural Council ............................................................................................................................................................. 26
Libraries ....................................................................................................................................................................................... 27
Parks and Recreation ................................................................................................................................................................... 30
Parks Municipal Service District ................................................................................................................................................... 34
Parks and Recreation Target Range ........................................................................................................................................... 35
Parks and Recreation/Marine Law Enforcement ......................................................................................................................... 36
Everglades Holiday Park .............................................................................................................................................................. 37
Chapter IV - Environmental Protection and Growth Management
Environmental Planning and Community Resilience .................................................................................................................. 38
Animal Care and Adoption .......................................................................................................................................................... 43
Planning and Development Management .................................................................................................................................. 45
Zoning and Code Enforcement / Municipal Service District ....................................................................................................... 49
Housing Finance and Community Development ........................................................................................................................ 50
Environmental Engineering and Permitting ................................................................................................................................ 51
Licensing, Elevator and Regulatory ............................................................................................................................................ 56
Environmental Planning Community Resilience ......................................................................................................................... 62
Building Code Services / Special Purpose Fund ........................................................................................................................ 63
Environmental and Consumer Protection ................................................................................................................................... 66
Chapter V - Finance and Administrative Services
Administration ........................................................................................................................................................................... … 70
Value Adjustment Board ........................................................................................................................................................... … 71
Accounting ................................................................................................................................................................................ … 72
Records, Taxes and Treasury ...................................................................................................................................................... 73
Human Resources ....................................................................................................................................................................... 79
Enterprise Technology Services .................................................................................................................................................. 83
Purchasing ................................................................................................................................................................................... 87
Risk Management ........................................................................................................................................................................ 89
Chapter VI - Human Services
Administration .............................................................................................................................................................................. 93
Crisis Intervention and Support .................................................................................................................................................... 95
Broward County, Florida – Fiscal Year 2019 Third Quarter Performance Measurement Report Table of Contents
Community Partnerships .............................................................................................................................................................. 99
Broward Addiction Recovery ....................................................................................................................................................... 103
Elderly and Veterans Services .................................................................................................................................................... 108
Family Success ........................................................................................................................................................................... 112
Chapter VII - Port Everglades
Administration/Nondepartmental .................................................................................................................................................. 114
Business Administration ............................................................................................................................................................... 115
Finance......................................................................................................................................................................................... 116
Operations .................................................................................................................................................................................... 117
Seaport Construction and Engineering ........................................................................................................................................ 118
Chapter VIII - Public Works
Public Works Administration
Construction Management ................................................................................................................................................. 119
Facilities Management
Cleaning ............................................................................................................................................................................. 120
Paid Parking ....................................................................................................................................................................... 121
Program Administration/Management ............................................................................................................................... 122
Real Property ..................................................................................................................................................................... 123
Repairs and Maintenance .................................................................................................................................................. 124
Roads and Grounds ........................................................................................................................................................... 125
Security .............................................................................................................................................................................. 126
Utilities ................................................................................................................................................................................ 127
Transportation
Highway Construction and Engineering Services .............................................................................................................. 128
Highway and Bridge Maintenance ..................................................................................................................................... 131
Traffic Engineering Services .............................................................................................................................................. 133
Solid Waste and Recycling Services
Broward Municipal Services District Waste Collection ...................................................................................................... 138
Bulk Waste and Yard Waste Program ............................................................................................................................... 139
Broward County, Florida – Fiscal Year 2019 Third Quarter Performance Measurement Report Table of Contents
Household Hazardous Waste and Electronics Recycling Collection ................................................................................. 140
Landfill Operations ............................................................................................................................................................. 141
Recycling ............................................................................................................................................................................ 142
Water and Wastewater Services
Administration .................................................................................................................................................................... 143
Business Operations .......................................................................................................................................................... 144
Engineering ........................................................................................................................................................................ 146
Information Technology...................................................................................................................................................... 147
Operations .......................................................................................................................................................................... 148
Water Management ............................................................................................................................................................ 150
Waterways Management ................................................................................................................................................... 151
Chapter IX - Transportation
Transit - Administration ...................................................................................................................................................... 152
Transit - Safety and Security .............................................................................................................................................. 153
Transit - Customer Relations and Communication ............................................................................................................ 154
Transit - Grants Management ............................................................................................................................................ 155
Transit - Maintenance ........................................................................................................................................................ 156
Transit - Paratransit Transportation ................................................................................................................................... 157
Transit - Service and Capital Planning ............................................................................................................................... 159
Transit - Transportation Operations ................................................................................................................................... 160
Fleet Services ................................................................................................................................................................... 161
Chapter X - Boards & Agencies
GFLCVB/Convention Center ........................................................................................................................................................ 164
Greater Fort Lauderdale Convention and Visitors Bureau (CVB) ................................................................................................ 166
Medical Examiner and Trauma Services, Office of ...................................................................................................................... 167
Quarterly Performance Measurement Report
Department: County Administration
Division: County Administration
Section: Grants Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Percent of grant proposals submitted
through Grants Administration during the
rating period that will be funded at some
level
63
22
55
75
Number of grant management technical
assistance and contractual reviews
completed by Grants Administration
4
4
51
20
Percent of grantees that successfully
complete their corrective action plans after
technical assistance has been given
100
100
100
90
Percent of participants who complete
Grant Program Manager trainings that
demonstrate an increase in knowledge
85
N/A
85
85
Number of grant opportunities identified
and forwarded to eligible agencies
14
N/A
65
70
Internal customer satisfaction rating
4.61
N/A
4.60
4.50
Number of grant opportunities submitted
with assistance from Grants Administration
8
9
19
20
Goal Statement:
To serve as a centralized resource to identify and enhance the quality of County grant applications and to provide technical assistance and training to County
agencies to improve grant management effectiveness and ensure compliance with regulations.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 1
Department: County Administration
Division: Regional Emergency Services and Communications
Section: Countywide Public Safety Applications
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Percent of closest unit response capability
from a technology perspective
87.00
87.00
87.00
100.00
87% is the current percentage of County
residents who live in cities that participate in the
common computer-aided dispatch (CAD)
system, which facilitates closest unit response.
Percent of time the PSI network is
available
100.00
99.90
99.96
99.99
Percent of time public safety applications
are available
100.00
99.70
99.91
99.99
Goal Statement:
To foster information sharing and data interoperability by strategically designing, implementing, and maintaining cost effective mission critical public safety
applications and mobile data systems that best meet the requirements of Broward County's emergency responders.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 2
Department: County Administration
Division: Regional Emergency Services and Communications
Section: Countywide Radio Communications
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Percent of radio system availablity time
100.00
100.00
99.75
99.99
Percent of radio repairs completed within 2
days
100.00
100.00
100.00
95.00
Percent of radio interoperability achieved
countywide
100.00
100.00
100.00
100.00
Goal Statement:
To foster information sharing and communication interoperability by strategically designing, implementing, and maintaining cost effective mission critical
public safety radio systems that best meet the requirements of Broward County's emergency responders.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 3
Department: County Administration
Division: Regional Emergency Services and Communications
Section: Emergency Management
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of health care facility emergency
management plans reviewed and approved
by Emergency Management staff
61
236
204
300
Number of exercises conducted or
participated in to evaluate plans and
procedures
3
7
7
20
Number of Continuity of Operations plans
that are reviewed by Emergency
Management staff
2
5
10
45
Due to the restructuring of the Continuity of
Operations Plans (COOP) program, no new plans
will be reviewed in FY19.
Number of facilities that store extremely
hazardous materials inspected and
reported to the State by Emergency
Management staff
61
60
119
119
Number of Broward Emergency Response
Team Standard Operating Procedures
reviewed and approved by Emergency
Management staff
13
26
27
37
Percentage of Broward Emergency
Response Team staff that are credentialed
47
70
47
75
Number of countywide mitigation program
proposals maintained, reviewed and
updated by Emergency Management staff
0
71
398
300
Customer satisfaction rating
4.89
4.70
4.84
4.80
Goal Statement:
To safeguard lives and property of Broward County residents and visitors by providing effective emergency management through prevention, protection,
mitigation, response and recovery capabilities.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 4
Department: County Administration
Division: E-911 Fund
Section: E-911 Fund
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Percent of 911 call processing availability
100.00
99.91
100.00
99.99
Percent of 911 position recording
availability
100.00
100.00
100.00
99.99
Percent of 911 CAMA trunk availability
99.64
99.26
99.50
99.99
Percent E-911 database accuracy
maintained
100.00
100.00
100.00
99.99
Goal Statement:
Excellence in the Broward County regional E-911 system by creating and maintaining an effective, efficient, reliable, and survivable system, with a reduced
total cost of ownership. Focusing on providing a flexible, robust, and technologically advanced system; on utilizing best practice processes; and on fostering a
collaborative environment among Public Safety Answering Points.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 5
Department: County Administration
Division: Office of Economic and Small Business Development
Section: Economic Development
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Total number of targeted industry jobs
recruited through economic development
partnership efforts
N/A
N/A
N/A
325
This measure is reported annually in the fourth
quarter by the Greater Fort Lauderdale Alliance.
Total number of targeted area jobs
recruited through economic development
partnership efforts
N/A
0
N/A
35
This measure is reported annually in the fourth
quarter by the Greater Fort Lauderdale Alliance.
Number of target area jobs retained
N/A
2
N/A
50
This measure is reported annually in the fourth
quarter by the Greater Fort Lauderdale Alliance.
Number of international trade related
workshops, seminars, and events
coordinated or conducted
6
6
18
20
Number of clients provided business
development assistance
31
30
67
80
Number of firms provided international
trade assistance
17
13
40
40
Number of target industry jobs retained
N/A
N/A
N/A
425
This measure is reported annually in the fourth
quarter by the Greater Fort Lauderdale Alliance.
Number of firms assisted in obtaining
financing
7
1
9
12
Amount of new capital investment made
by targeted industry or targeted area
companies relocating to or expanding in
Broward County
N/A
N/A
N/A
15,000,000
This measure is reported annually in the fourth
quarter by the Greater Fort Lauderdale Alliance.
Goal Statement:
To maximize and positively impact employment and investment by creating a diversified and sustainable economy, promoting growth for entrepreneurs and
existing businesses alike in Broward County and beyond.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 6
Department: County Administration
Division: Office of Economic and Small Business Development
Section: Economic Development
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of recruited companies that
relocated to Broward County
N/A
3
N/A
7
This measure is reported annually in the fourth
quarter by the Greater Fort Lauderdale Alliance.
Number of business assistance seminars
and workshops coordinated or conducted
8
6
10
20
External customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth
quarter.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 7
Department: County Administration
Division: Office of Economic and Small Business Development
Section: Small Business Development
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of certified firms participating in
County contracting as a prime contractor
or subcontractor
418
218
1,176
435
Number of targeted outreach activities
conducted
452
381
954
560
Number of participants in small business
development programs
1,312
1,600
3,295
3,200
Number of community relations and
outreach events conducted and/or
participated in
36
23
77
72
Number of small businesses/agencies
trained in a formal setting
59
53
213
500
Number of small businesses receiving one
on one technical assistance
68
126
210
600
Number of firms connected to external
partners for additional assistance
3
22
19
70
Percentage of certification applications
processed within 90 days
100
100
100
100
Percentage of compliance reviews
conducted within the targeted ten business
days
92
94
95
87
Number of small business compliance
activities conducted
692
772
2,409
2,250
Goal Statement:
To provide access to contract opportunities, grow the local tax base and increase employment through the support, retention and expansion of small and
emerging businesses, while encouraging and promoting entrepreneurship and achieving the mandate set for local and federal funding.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 8
Department: County Administration
Division: Office of Economic and Small Business Development
Section: Small Business Development
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
External customer satisfaction rating
4.71
4.69
4.70
4.50
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 9
Department: County Administration
Division: County Administration
Section: Intergovernmental Affairs/Boards
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of meetings/updates provided to
communicate the Board's legislative and
funding initiatives to all levels of
government
232
252
744
600
Number of scheduling efforts coordinated
and completed for commissioners and
internal customers
34
28
113
80
Number of board appointments and
removals processed
57
37
215
275
Correspondence disseminated in an
effective and accurate manner
474
562
1,621
2,000
Legislative communication disseminated
in a timely, effective and accurate manner
12
10
35
30
Internal customer satisfaction rating
N/A
4.50
N/A
4.50
This measure is reported annually in the fourth
quarter.
Goal Statement:
To enhance the quality of life for Broward County residents, businesses, and visitors through effective advocacy and coordination of the Board of County
Commissioner's federal and state programs.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 10
Department: County Administration
Division: County Administration
Section: Professional Standards/Human Rights
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of ADA compliance area reviews
conducted
19
N/A
19
150
Number of complaints filed and under
investigation, all programs
64
N/A
149
185
Number of complaints filed and under
investigation per Professional Standards
employee
16
N/A
72
40
Number of inquiries, referrals, and
technical assistance requests, all programs
424
N/A
1,068
500
Number of inquiries, referrals, and
technical assistance requests per
Professional Standards employee
106
N/A
269
75
Number of investigations completed, all
programs
30
N/A
56
140
Total number of dual-filed Fair Housing
cases closed
24
N/A
45
55
Percent of dual-filed housing cases closed
within federal timeframe of 100 days
17
N/A
34
20
Number of closed Fair Housing
investigations, per Human Rights employee
12
N/A
23
20
Goal Statement:
To provide leadership and professional administration of all aspects of the County's equal opportunity programs and services, ensure compliance with federal
laws and regulations related to Americans with Disabilities Act (ADA), Health Insurance Portability and Accountability Act (HIPAA), internal investigations, and
Whistleblower complaints; to protect the integrity of Broward County Government services by ensuring accountability and compliance in an effort to promote
equity and justice, while limiting County liability. To promote and ensure equal treatment, access and inclusion for all persons within Broward County in a
manner that fosters unity, diversity, and tolerance through quality public service.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 11
Department: County Administration
Division: County Administration
Section: Professional Standards/Human Rights
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of closed Act Only cases, per
Human Rights employee
3
N/A
5
12
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 12
Department: County Administration
Division: Office of Management and Budget
Section: Office of Management and Budget
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Budget Office staff as percentage of total
government employment
N/A
N/A
N/A
0.12
This measure is reported annually in the fourth
quarter.
Budgets per analyst
N/A
N/A
N/A
16
This measure is reported annually in the fourth
quarter.
Net budget dollars (millions) handled per
Management and Budget (OMB) staff
N/A
N/A
N/A
286
This measure is reported annually in the fourth
quarter.
Internal customer satisfaction rating
N/A
N/A
4.67
4.50
This measure is reported annually in the second
quarter.
Internal consulting customer satisfaction
rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth
quarter.
Number of internal consulting projects
completed
N/A
N/A
N/A
5
This measure is reported annually in the fourth
quarter.
Goal Statement:
To develop budget and management recommendations for the County Administrator to support Commission policies and optimize the allocation and
utilization of resources.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 13
Department: County Administration
Division: Office of Public Communications
Section: Call Center
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of calls received
85,627
86,196
281,816
400,000
Percentage of calls answered < 24 seconds
57
58
53
60
Percent of all calls abandoned in queue
10.0
9.4
11.3
10.0
Average length per call (seconds)
212
208
218
205
Average wait time in queue (seconds)
75
157
107
100
Number of calls answered per FTE per shift
78
78
79
80
Percentage of Homeless Helpline calls
answered < 4 minutes
85.2
N/A
83.6
80.0
Customer satisfaction rating
N/A
N/A
N/A
4.6
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide a one-stop, multi-lingual County information and service center that provides residents, businesses and visitors easy access to information about
most Broward County services, programs and activities.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 14
Department: County Administration
Division: Office of Public Communications
Section: Public Information
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Pages of artwork/web site pages produced
and revised
1,821
4,665
8,762
12,500
News releases processed
122
131
365
600
Editorial assignments
90
143
464
500
Events/programs promoted
113
133
305
325
Number of Government meetings
televised/webcast
46
17
111
147
Cost of Public Information Program per
resident
N/A
N/A
N/A
1.93
This measure is reported annually in the fourth
quarter.
Internal customer satisfaction rating
N/A
N/A
N/A
4.70
This measure is reported annually in the fourth
quarter.
Number of Internet pages viewed
(www.broward.org)
21,681,295
22,683,093
64,244,258
150,000,000
Number of unique visitors to the web site
per month
733,510
677,720
836,487
625,000
Public record request responses
1,046
1,021
3,211
3,800
Goal Statement:
To provide information to residents, businesses, visitors and employees, to increase awareness of County programs and services and their value to the
community.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 15
Department: County Administration
Division: Office of Public Communications/Print Shop
Section: Print Shop
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of pages printed and duplicated
3,260,989
4,380,597
12,451,337
15,000,000
Cost per thousand pages copied or printed
($)
N/A
N/A
N/A
59
This measure is reported annually in the fourth
quarter.
Customer satisfaction rating
N/A
N/A
N/A
4.90
This measure is reported annually in the fourth
quarter.
Pages printed and duplicated per FTE
N/A
N/A
N/A
2,500,000
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide high-quality printing and display services to meet the needs of County agencies, as well as local municipalities and other government
organizations, in a timely and cost-effective manner.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 16
Quarterly Performance Measurement Report
Department: Aviation
Division: Aviation
Section: Administration/Executive
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Domestic Origin & Destination Market
Share in South Florida (%)
N/A
N/A
N/A
55
This measure is reported annually in the fourth
quarter.
Number of destinations served
N/A
N/A
N/A
140
This measure is reported annually in the fourth
quarter.
Airports Council International Airport
Service Quality Score for overall airport
satisfaction (scale 1-5)
3.81
3.99
4.01
4.00
Percentage of employees rating a
completed course as helpful in their job
99
100
99
98
Percent of employees satisfied with Human
Resources' services
N/A
N/A
N/A
85
This measure is reported annually in the fourth
quarter.
Number of volunteers
110
N/A
110
130
Goal Statement:
To provide the executive and administrative support necessary to the Divisions within the Aviation Department to ensure continued efficiencies, effectiveness,
and compliance with County policies and goals.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 17
Department: Aviation
Division: Aviation
Section: Airport Development
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Percent of construction projects within 5%
change order allowance (Capital
Improvement Program)
100
100
100
100
Percent of contracts meeting small
business goals (Capital Improvement
Program)
80
86
80
100
Percent of construction projects within 5%
change order allowance (Airport Expansion
Program)
100
100
100
100
Percent of contracts meeting small
business goals (Airport Expansion Program)
83
74
83
100
Percent of contracts meeting small
business goals (Planning)
17
17
17
100
Airports Council International Airport
Service Quality Score for Ease of finding
your way through the Airport (scale 1-5)
4.15
4.16
4.28
4.00
Goal Statement:
To provide planning, design and construction, environmental, and noise services for Broward County's Fort Lauderdale-Hollywood International and North Perry
Airports, on time and within budget, exceeding expectations and with input from the community.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 18
Department: Aviation
Division: Aviation
Section: Business and Properties Management
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Airports Council International Airport
Service Quality Score for Food and
Beverage Concessions
3.46
3.54
3.58
3.40
Airports Council International Airport
Service Quality Score for Retail Shopping
Concessions
3.76
3.46
3.69
3.30
Concession Sales per enplaned passenger
10.83
10.59
10.78
9.63
News and gifts revenue per enplaned
passenger
0.47
0.46
0.47
0.45
Food and beverage revenue per enplaned
passenger
1.17
1.14
1.17
1.11
Total rental car revenue per enplaned
passenger
3.28
3.34
3.57
3.89
Goal Statement:
To provide opportunities for property development and increase services to meet the demands of the aviation industry and the traveling public and to
maximize revenues at Broward County's Fort Lauderdale-Hollywood International and North Perry Airports.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 19
Department: Aviation
Division: Aviation
Section: Finance
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Total number of airline passengers at FLL
9,363,048
9,123,754
28,091,253
33,000,000
Total operating expenses per enplaned
passenger ($)
10.52
9.26
10.00
12.15
Percent of accounts receivable over 90
days past due
5
5
5
5
Cost per enplaned passenger
6.72
7.63
6.72
7.43
Non-Airline Operating Revenue as a % of
Total Operating Revenue
60
56
60
59
Goal Statement:
To provide the accounting, budgeting, operational and capital fiscal planning functions for the Aviation Department to ensure statutory compliance and to
provide financial, statistical and performance information for decision making.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 20
Department: Aviation
Division: Aviation
Section: Information Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Airports Council International Airport
Service Quality Score for Internet Access
for WiFi (scale 1-5)
4.04
3.70
3.94
4.00
Number of unique passenger connections
to WiFi
2,477,370
1,669,089
6,147,527
6,000,000
Goal Statement:
To provide timely, accurate information and rapid and reliable service response for Information Technology (IT) solutions that support and meet the business
and customer service objectives of the County and the Aviation Department.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 21
Department: Aviation
Division: Aviation
Section: Maintenance
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Airports Council International Airport
Service Quality Score for Restrooms'
Cleanliness (scale 1-5)
3.61
3.87
3.90
4.00
Airports Council International Airport
Service Quality Score for Facility
Cleanliness (scale 1-5)
4.00
4.06
4.10
4.00
Goal Statement:
To maintain airport facilities and equipment and ensure a clean and safe airport environment for the traveling public.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 22
Department: Aviation
Division: Aviation
Section: North Perry Airport (HWO)
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of Operations at North Perry Airport
N/A
N/A
N/A
246,000
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of
Broward County by ensuring efficient and effective operations.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 23
Department: Aviation
Division: Aviation
Section: Operations
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Percent of passengers waiting 10 minutes
or less for a taxi
98
97
98
98
Percent of passengers waiting 10 minutes
or less for a Rental Car Center shuttle
70
80
78
95
FAA Part 139 Discrepancies (annual
inspections)
4
0
4
0
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of
Broward County by ensuring efficient and effective operations in Airside, Landside, Terminal, Security, including law enforcement and fire rescue services.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 24
Department: Aviation
Division: Aviation
Section: Parking, Rental Car Center and Ground Transportation
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Parking revenue per enplaned passenger
2.87
2.95
2.78
3.20
Parking operating expense per number of
parking transactions
3.57
3.69
3.78
3.75
Parking Operating Margin
82
82
81
80
Goal Statement:
To provide different parking options for the traveling public and to maximize parking revenues at Broward County's Fort Lauderdale-Hollywood International
Airport.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 25
Quarterly Performance Measurement Report
Department: Libraries, Parks and Cultural
Division: Cultural
Section: Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of program participants
1,856
2,780
4,358
7,500
Number of programs/events that
demonstrate cultural, educational or
historical diversity
36
57
99
100
Number of new or renewed collaborative
business partnerships established
3
2
9
20
Number of active public art projects
96
95
96
100
Cost of technical assistance per patron
served (in dollars)
5.39
3.60
6.88
8.00
Number of public art projects completed
5
N/A
20
25
Total grant funding provided
N/A
N/A
N/A
4,905,330
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
4.13
4.15
4.30
4.80
Goal Statement:
To cultivate community culture, arts, recreation, and life-long learning; and to establish goals relating to providing diverse artistic, cultural, educational and
historical amenities and programs that contribute to a vibrant, multi-cultural and economically-viable community.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 26
Department: Libraries, Parks and Cultural
Division: Financial & Administrative Services
Section: Financial & Administrative Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Average number of days to process
payment for goods and services received
28
30
30
45
Number of personnel transactions (BC-
102s) processed
57
64
222
325
Number of purchasing card and purchase
orders processed
661
718
1,842
3,000
Internal customer satisfaction rating
N/A
N/A
N/A
4.00
This measure is reported annually in the fourth
quarter.
Goal Statement:
To coordinate the various financial and administrative support activities of the Division to ensure continued efficiency, productivity, and compliance with
County policies and goals.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 27
Department: Libraries, Parks and Cultural
Division: Public Services
Section: Libraries Public Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of Libraries Internet page views
8,166,100
13,099,412
26,149,548
50,000,000
Number of digital downloads accessed by
patrons (eBooks and audiobooks)
647,370
613,262
1,874,585
1,700,000
Number of patrons using computers
465,416
454,704
1,379,568
2,300,000
Libraries program attendance
199,790
160,741
441,620
500,000
External customer satisfaction rating
N/A
4.32
N/A
4.30
This measure is reported annually in the fourth
quarter.
Library materials circulated
2,145,557
2,116,975
6,348,918
8,000,000
Number of customers served
1,719,437
1,735,559
5,495,781
7,800,000
Number of customers with cards
1,055,929
944,475
1,055,929
1,000,000
Cumulative library materials circulated per
circulation FTE
5,364
5,279
15,872
21,500
Cumulative reference questions per
professional MLS FTE
1,709
1,870
5,026
8,000
Goal Statement:
To provide direct public library service to meet the informational, educational, and recreational needs of the residents and visitors to Broward County.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 28
Department: Libraries, Parks and Cultural
Division: Public Services
Section: Libraries Public Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of volunteers
2,832
2,999
8,846
12,000
Number of volunteer hours
24,298
24,713
71,631
100,000
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 29
Department: Libraries, Parks and Cultural
Division: Parks and Recreation
Section: Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of volunteer hours as percentage
of total staff hours
N/A
N/A
N/A
5.00
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide clean, safe, enjoyable facilities and programs to County residents and visitors through administrative support to park and recreation field operations.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 30
Department: Libraries, Parks and Cultural
Division: Parks and Recreation
Section: Extension Education
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Customer satisfaction rating (4-H)
0.00
4.70
4.97
4.85
Number of 4-H educational outreach
events
87
178
227
235
Total number of 4-H clients served
2,031
5,271
5,070
6,000
Number of 4-H volunteer hours (FTE
equivalent)
0.58
0.97
3.24
3.65
Number of participants in Tree Trimmer
Program
188
1,305
519
725
Total urban horticulture clients served
13,029
8,262
39,668
98,500
Number of urban horticulture programs
47
42
44
160
Target is based on total annual programs.
Original urban horticulture and natural
resource extension publications produced
0
0
0
13
Inactivity due to staff vacancy.
Customer satisfaction rating (urban
horticultural)
5.00
4.80
4.88
4.77
Total commercial horticulture clients
served
3,976
4,082
11,955
16,970
Goal Statement:
To provide educational programs and access to current research data to Broward County residents, businesses and 4-H members in the areas of horticulture,
leadership, family nutrition, and youth programs to improve the quality of home and community environment.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 31
Department: Libraries, Parks and Cultural
Division: Parks and Recreation
Section: Extension Education
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of commercial horticulture
programs
36
37
101
135
Customer satisfaction rating (commercial
horticultural)
4.87
4.80
4.87
4.70
Number of Master Naturalist projects
completed within the division
0
8
4
15
Trained and certified active Master
Naturalists per Extension Agent
0
188
0
185
The FY19 data reflects "newly" trained and
certified active master naturalists.
Master Gardener volunteer hours (FTE
equivalent)
4.7
6.1
15.3
13.0
Trained and certified active Master
Gardeners per Extension Agent
193
15
193
225
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 32
Department: Libraries, Parks and Cultural
Division: Parks and Recreation
Section: Regional Parks
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Park attendance
2,837,266
2,766,096
8,639,448
11,400,000
Percent of operational budget supported
by user fees
41
39
36
39
Maintenance cost per acre ($)
1,111
840
3,233
3,700
Cost per acre of natural area maintained
($)
413
1,438
739
1,975
Customer satisfaction rating
4.82
4.60
4.85
4.80
Goal Statement:
To provide facilities, programs, and services that meet the needs and interests of residents and visitors of all ages and abilities.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 33
Department: Libraries, Parks and Cultural
Division: Broward Municipal Services District Parks
Section: Broward Municipal Services District Parks
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Park attendance
87,019
84,955
254,345
325,000
After School Program participants
3,780
6,027
14,329
23,500
Summer Recreation Program participants
7,241
6,513
7,241
23,800
Number of recreation programs
59
80
137
170
Cost per acre managed
11,529
10,439
31,798
36,500
External customer satisfaction rating
4.80
4.70
4.86
4.50
Teen Program participants
2,170
N/A
8,110
8,000
Senior Program participants
1,363
N/A
4,626
5,000
Number of special events
16
N/A
47
45
Goal Statement:
To provide recreational facilities, programs, and services that meet the needs and interests of residents and visitors in unincorporated neighborhood
communities.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 34
Department: Libraries, Parks and Cultural
Division: Parks and Recreation
Section: Parks and Recreation Target Range
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of users
9,565
10,500
36,460
51,500
Gross revenue collected
278,150
342,093
961,586
1,250,100
Customer satisfaction rating
4.75
4.70
4.66
4.50
Cost per user (in dollars)
34
28
34
24
Goal Statement:
To operate a safe, supervised, and non-threatening target range that encompasses all aspects of the shooting sports for recreational shooters, law enforcement
and military.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 35
Department: Libraries, Parks and Cultural
Division: Parks Enhanced Marine Law Enforcement
Section: Parks and Recreation/Marine Law Enforcement
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of boating accidents reported
2
2
2
10
Percent of funded patrol hours used
56
59
56
75
Percent of requests processed by EMLEG
staff within ten days of receipt
100
87
100
90
Number of public contacts per actual
patrol hour
0.85
0.75
0.85
0.75
Goal Statement:
To provide boating safety and education for residents and visitors to allow for quality water craft experiences.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 36
Department: Libraries, Parks and Cultural
Division: Parks and Recreation
Section: Everglades Holiday Park
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Park attendance
197,832
54,783
616,801
1,030,000
Airboat Tours - Gross Revenue
1,721,035
1,675,233
5,083,010
6,100,000
Goal Statement:
To provide facilities, programs, and services that educate residents and visitors of all ages and abilities on the history of the Everglades, flora and fauna while
offering airboat rides, boat ramps, fishing, wildlife viewing, food concessions, boat rentals, alligator shows, and a campground.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 37
Quarterly Performance Measurement Report
Department: Environmental Protection and Growth Management
Division: Environmental Planning and Community Resilience
Section: Beach and Marine Resources
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of coral reef monitoring events
14
36
64
65
Percent of mooring buoys in a safe and
operable condition
98
91
93
90
Percent of hatched sea turtle nests
experiencing disorientation events
10
7
10
10
The increase from the prior year same quarter is
likely a result of two factors: a high nesting year,
which may be contributing to density
dependence of the disorientations, and the
turtles nesting earlier than usual this season.
More nests hatching have been documented
this year when compared to the same quarter
last year.
Percent of publicly accessible County
beaches that are of adequate dimensions
to provide storm protection, recreational
opportunities, and sea turtle nesting habitat
95
95
95
95
Number of miles of beach renourished
2.70
0.00
6.80
0.00
The increase from the prior year same quarter is
a result of the Army Corps sponsoring and
funding Segment III project construction starting
in February 2019, in order to rehabilitate
damages to the shoreline from Hurricane Irma.
No County funded projects occurred.
Goal Statement:
To protect, restore, and enhance the biological productivity, abundance, and diversity of beach, coastal, and marine resources for the residents of and visitors
to Broward County through coordinated efforts involving monitoring, management, regulation and outreach.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 38
Department: Environmental Protection and Growth Management
Division: Environmental Planning and Community Resilience
Section: Energy and Sustainability
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of presentations given to increase
awareness of energy, climate, and
sustainability issues and gain community
participation in sustainability initiatives
25
30
64
60
The decrease from the prior year same quarter is
due to the end of the Junior Sustainability Grant
Program that provided additional presentations
for community during the one year grant period.
Percentage of Broward County Climate
Change Action Plan priority actions
completed
100
89
100
90
Number of local and regional governments
participating in sustainability, energy
conservation, and climate initiatives
implemented by the Energy and
Sustainability program
61
62
61
52
Goal Statement:
To advance planning initiatives and projects that preserve economic vitality, environmental resources, and community well-being under current and future
conditions through support for energy conservation efforts, sustainable practices, outreach, partnerships and implementation of the Climate Change Action
Plan.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 39
Department: Environmental Protection and Growth Management
Division: Environmental Planning and Community Resilience
Section: Environmental Monitoring
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of sites sampled
1,028
685
2,722
2,895
The increase from the prior year same quarter is
due to additional inlets added from the Florida
Department of Environmental Protection (FDEP)
Coral Reef Monitoring Project, and inlets added
for Quarterly Canals and NPDES monitoring.
Number of analyses performed by
Environmental Monitoring laboratory
4,265
3,081
10,747
16,200
The increase from the prior year same quarter is
due to additional inlets received from the
Florida Department of Environmental Protection
(FDEP) Coral Reef Monitoring Project and two
added contractual projects, University of Miami
RAD-Florida Keys and Jupiter Island
Nourishment Permit.
Average turnaround time in days from
sample receipt to final report
16
12
17
18
The increase in turn around time from the prior
year same quarter is due to additional samples
received for analytical testing under the FDEP
Coral Reef Monitoring Project and two added
contractual projects University of Miami_RAD-
Florida Keys and Jupiter Island Nourishment
Permit.
Goal Statement:
To provide high quality analytical data to Broward County agencies for assessment and protection of the environment as part of policy, planning,
management, and regulatory efforts.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 40
Department: Environmental Protection and Growth Management
Division: Environmental Planning and Community Resilience
Section: Water Resources Policy and Planning
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of NatureScape Irrigation Service
Inspections
61
80
198
250
The total number of irrigation inspections per
quarter varies during the course of the year as a
function of scheduling and reporting activities.
In this current quarter, the inspectors completed
a reduced number of inspections when
compared to the same quarter in FY18 because
they are involved in advancing residential
irrigation evaluations as part of the recently
launched Pilot NIS Residential Irrigation Rebate
Program.
Number of Water Resources workshops held
and presentations made
171
181
424
400
Percentage of municipalities/water control
districts participating in coordinated water
resource management efforts
92
89
92
95
Attendance at Water Matters Day
N/A
N/A
3,686
3,500
This measure is reported annually in the second
quarter.
Cumulative number of sites certified under
NatureScape Broward Initiative
4,754
4,436
4,754
4,563
Percentage of water demand reduction for
large irrigation users implementing
NatureScape Irrigation Service
recommendations
26
16
23
20
The average water savings this last quarter is
above the 20% program goal. In April, the
program executed a series of site visits in Fort
Lauderdale, large condominium sites, where
considerable amounts of water savings were
achieved due to adjustment of timers. For
instance, in one single location, estimated water
savings reached 95% reduction.
Goal Statement:
To optimize and protect the beneficial uses of water resources for the people and ecosystems within Broward County and to provide overall coordination of
countywide water management efforts through governmental collaborations, planning, technical assessments, and conservation initiatives.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 41
Department: Environmental Protection and Growth Management
Division: Environmental Planning and Community Resilience
Section: Water Resources Policy and Planning
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of people trained and served per
year through educational programs and
events
7,460
4,192
22,299
18,000
The increase from prior year same quarter is due
to greater attendance at several community
events where staff supported NatureScape
Booths (+5000 in this quarter only).
Number of visitors to program websites
7,069
20,614
22,025
80,000
The decrease from the prior year same quarter is
a consequence of website redesign work
resulting in new templates and new URLs. Many
of the historic links are no longer active.
Website activity is expected to increase as the
new links become more prominent in search
engine results.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 42
Department: Environmental Protection and Growth Management
Division: Animal Care and Adoption
Section: Animal Care and Adoption
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of free or low-cost sterilizations
and community wellness services
performed
2,023
N/A
8,746
7,100
Live release rate %
81
68
85
80
Number of rabies registration licenses sold
26,201
32,609
75,458
131,000
Number of animals sterilized
1,531
1,116
4,364
5,000
Number of animals adopted
1,408
1,242
4,494
6,100
Number of animals released to rescue
groups
424
383
995
1,600
Number of pets returned to their owners at
the shelter
239
252
752
1,040
Number of animals returned to their owners
via the Free Ride Home Program
74
107
340
600
Number of visitors to the shelter
14,676
15,514
43,476
64,000
External customer satisfaction rating
4.54
4.59
4.56
4.70
Goal Statement:
To promote responsible pet ownership and community safety, reunite the lost, rescue the neglected, increase adoptions and reduce pet overpopulation
through innovative programs and services.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 43
Department: Environmental Protection and Growth Management
Division: Animal Care and Adoption
Section: Animal Care and Adoption
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of volunteer hours
6,883
1,726
18,071
9,000
Number of foster hours
59,200
9,600
163,728
145,000
Number of educational outreach programs
56
35
150
200
Number of animals sheltered (intake)
4,298
4,396
9,881
12,000
Average response time per call (minutes)
63
45
54
37
Compliance percentage after warning
11
29
12
30
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 44
Department: Environmental Protection and Growth Management
Division: Planning and Development Management
Section: Development and Environmental Review
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of construction reviews processed
1,434
1,478
3,854
4,500
Number of agenda items presented to the
County Commission
36
30
86
125
Number of applications processed
7,133
4,843
19,369
18,500
External customer satisfaction rating
4.70
4.59
4.72
4.75
Average time to review customer
applications (minutes)
872
80
162
40
The increase from the prior year same quarter is
a result of multiple vacancies which directly
impacted the number of staff available to review
customer applications.
Impact/concurrency fees collected ($
millions)
8.3
8.8
22.0
20.0
Goal Statement:
To review and regulate impacts of development to promote sustainable urban growth for residents and businesses.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 45
Department: Environmental Protection and Growth Management
Division: Planning and Development Management
Section: Geographic Information Systems (GIS)
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of digital web-mapping
applications
543
557
804
300
Number of data and analysis special
projects completed
3
5
20
20
Number of visits to interactive GIS web
applications/maps
1,959,257
98,182
3,573,931
250,000
Percentage of County agencies utilizing
GIS technology
69
68
68
70
Goal Statement:
To provide enterprise-wide GIS services that support innovation and efficiency throughout Broward County.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 46
Department: Environmental Protection and Growth Management
Division: Planning and Development Management
Section: Planning
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Percent of Land Use Plan amendments
reviewed for Broward County Planning
Council within 30 days
100
N/A
100
100
Number of amendments adopted to
maintain Comprehensive Plan in
compliance with state statute
0
0
16
15
Number of planning-related special
projects and assignments
4
3
23
20
Number of technical reviews of documents
and studies completed for local, state, and
regional agencies
0
0
0
20
Number of demographic or economic data
requests processed
29
24
100
125
Number of public outreach meetings and
workshops
5
7
21
20
Goal Statement:
To provide planning services that promote a sustainable built environment for Broward County residents.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 47
Department: Environmental Protection and Growth Management
Division: Planning and Development Management
Section: Zoning and Code Enforcement
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Cases brought into compliance before
vendor abatement
44
39
132
500
Number of cases initiated by compliance
staff
451
523
1,155
1,500
Total cases opened
557
633
1,426
1,760
Number of non-residential certificates of
use issued
6
13
31
50
Number of residential certificates of use
issued
219
151
686
824
Percent of cases brought into compliance
81.00
76.47
82.86
90.00
Percent of complaints inspected within
three days
93.00
N/A
90.02
90.00
Number of land clearance inspections
130
88
276
750
Number of community standards
inspections
940
891
2,605
2,700
Number of customers served at zoning
counter
265
317
808
800
Goal Statement:
To promote safety and compliance through zoning regulations for a better community for Broward Municipal Services District residents.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 48
Department: Environmental Protection and Growth Management
Division: Planning and Development Management
Section: Zoning and Code Enforcement
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of zoning permits reviewed
166
147
427
400
Percentage of permit applications
reviewed within seven days of intake
94
96
84
96
Number of lots cleared by vendors
2
6
2
50
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 49
Department: Environmental Protection and Growth Management
Division: Housing Finance and Community Redevelopment
Section: Housing Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of residents provided a grant-
funded public service
331
N/A
681
1,000
Number of residents receiving emergency
shelter/essential services
7
N/A
7
1,045
Number of mortgage credit certificates
provided to first time home buyers
19
7
19
100
Number of individuals that have received
housing counseling assistance
52
N/A
52
100
Number of residents that have been
provided purchase assistance for new
home ownership
49
15
75
49
Number of new affordable multi-family
units constructed
94
0
101
260
Number of residents receiving assistance to
rehabilitate their residences during the
year
31
6
63
38
Goal Statement:
To provide all residents of Broward County with opportunities to access safe, decent, affordable housing and public services which are the cornerstones of
healthy, successful and sustainable communities.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 50
Department: Environmental Protection and Growth Management
Division: Environmental Engineering and Permitting
Section: Air Quality
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Percent of asbestos sites inspected
44
47
43
45
Percent of inspected facilities that are in
compliance
100
100
100
95
Number of air quality outreach and
education events coordinated or attended
by staff
23
29
71
100
Percent of days when the outdoor air
quality is good
78
76
87
80
Goal Statement:
To protect air, water, soil and other natural resources for the residents and visitors of Broward County by sustaining and enhancing the overall air quality in
Broward County.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 51
Department: Environmental Protection and Growth Management
Division: Environmental Engineering and Permitting
Section: Environmental Assessment and Remediation
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of contaminated sites remediated
7
18
32
40
Number of contaminated sites not yet
granted regulatory closure
724
745
724
710
Number of contaminated sites remediated
closed to date
1,785
1,746
1,785
1,770
Goal Statement:
To restore the groundwater, soil, and surface waters of Broward County and protect the health, safety, and welfare of its citizens and visitors by assessing and
cleaning up environmental contamination and by ensuring that contaminated sites are used or redeveloped in a safe and beneficial manner.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 52
Department: Environmental Protection and Growth Management
Division: Environmental Engineering and Permitting
Section: Waste Regulation
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of licenses and permits issued or
renewed
47
46
145
200
Number of regulatory inspections
performed
38
42
132
160
Inspections performed per FTE
13
14
45
54
Goal Statement:
To protect the quality of air, water, soil, and other natural resources of Broward County, as well as the health, safety, and welfare of its citizens by regulating
solid waste activities and transportation activities of discarded hazardous materials, sludge and biomedical waste through licensing, inspections, and
enforcement actions.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 53
Department: Environmental Protection and Growth Management
Division: Environmental Engineering and Permitting
Section: Water and Environmental Licensing
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of water licenses/permits
issued/renewed
217
242
622
860
Number of regulatory water inspections
performed
23
66
147
300
Number of water violations addressed via
enforcement actions
26
97
114
400
Number of water licenses processed per
FTE
27
40
77
86
Internal customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth
quarter.
Percent of inspected facilities found to be
in compliance with water permit/license
conditions
100
99
100
99
Percentage of municipal storm sewer
systems monitored found meeting surface
water quality standards
98
97
98
98
Number of aquatic/wetland
licenses/permits issued
277
347
756
950
Number of aquatic/wetland regulatory
inspections performed
102
215
269
300
Number of aquatic/wetland violations
addressed via enforcement actions
15
7
24
25
Goal Statement:
To preserve, protect and enhance water resources and natural resources in Broward County through effective implementation of regulatory programs designed
to reduce stormwater/non-point source pollution, encourage effective uses of our water resources, protect property from flooding, provide effective conveyance
and treatment of domestic wastewater, preserve and protect freshwater and coastal wetlands, and maintain the County urban forest.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 54
Department: Environmental Protection and Growth Management
Division: Environmental Engineering and Permitting
Section: Water and Environmental Licensing
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of tree removal licenses
issued/renewed
41
26
149
160
Tree inspections performed
282
238
826
900
Tree licenses processed per FTE
21
13
75
80
Tree inspections per employee
141
119
414
450
Percent of inspected facilities in
compliance with permit/license conditions
89
85
87
90
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 55
Department: Environmental Protection and Growth Management
Division: Licensing, Elevator and Regulatory
Section: Consumer Regulatory
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of auto repair, and auto body and
paint shop applications processed
95
125
1,020
2,000
Number of auto repair and auto body shops
inspected
797
940
2,389
2,600
Number of inspections conducted on for-
hire vehicles
4,709
2,790
11,460
17,000
Number of notices of violation issued to
auto repair/body shops
413
324
939
600
Percent of citations upheld at hearings
97
98
97
90
Number of chauffeur applications
processed
664
768
1,954
3,600
Cumulative number of walk in customers
assisted per Consumer Service
representative
560
614
1,541
1,900
Cumulative number of auto repair and auto
body paint shops inspected per inspector
266
313
797
1,200
External customer satisfaction rating
3.80
2.40
3.87
4.80
Percent of identifiable auto repair and
auto body shops licensed and in full
compliance
60
51
62
70
Goal Statement:
To protect public health, safety and welfare by regulating businesses to ensure compliance with the Broward County Consumer Protection ordinances.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 56
Department: Environmental Protection and Growth Management
Division: Licensing, Elevator and Regulatory
Section: Consumer Regulatory
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of moving registrations processed
7
9
35
72
Number of auto repair/auto body
complaints
37
10
74
97
Number of unlicensed vehicles receiving
citations
258
240
842
1,000
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 57
Department: Environmental Protection and Growth Management
Division: Licensing, Elevator and Regulatory
Section: Contractor Licensing Enforcement
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of new certificates of competency
issued
72
64
205
300
Number of certificates of competency
renewed
393
378
671
2,800
Cumulative number of new certificates of
competency issued per support staff
18
13
51
75
Number of certificates of competency
renewed per support staff
98
76
164
560
Number of complaints received against
licensed contractors
26
22
41
75
Number of complaints received against
unlicensed contractors
27
41
88
250
This performance measure is driven by
complaints received, therefore, influenced
primarily by customer demand which results in
variation from year to year.
Number of complaints against licensed
contractors per investigator
9
6
16
25
This performance measure is driven by
complaints received, therefore, influenced
primarily by customer demand which results in
variation from year to year.
Number of complaints against unlicensed
contractors per investigator
6
10
26
62
This performance measure is driven by
complaints received, therefore, influenced
primarily by customer demand which results in
variation from year to year.
Goal Statement:
To ensure safe and sound construction by verifying that tradespersons are licensed, qualified, and that complaints are handled professionally in order to protect
consumers and to ensure good construction methods are implemented.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 58
Department: Environmental Protection and Growth Management
Division: Licensing, Elevator and Regulatory
Section: Contractor Licensing Enforcement
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of citations issued to
licensed/unlicensed contractors
23
34
78
250
This performance measure is driven by
complaints received, therefore, influenced
primarily by customer demand which results in
variation from year to year.
Percent of renewal licenses renewed
11
11
11
85
Number of outreach activities educating
the public about contractor fraud
6
4
17
11
External customer satisfaction rating
4.15
4.46
4.05
4.90
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 59
Department: Environmental Protection and Growth Management
Division: Licensing, Elevator and Regulatory
Section: Elevator Inspections
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of overdue annual inspections
3,138
2,622
3,138
3,250
This performance measure is driven by the
elevator and construction industries and varies
from year to year.
Percent of elevators with expired
certificates
27
29
27
38
Number of plans reviewed
269
315
857
1,050
This performance measure is driven by the
elevator and construction industries and varies
from year to year.
Number of inspections performed
1,187
2,212
3,307
6,500
Number of new certificates of operation
issued
46
66
141
210
This performance measure is driven by the
elevator and construction industries and varies
from year to year.
Number of renewal certificates of operation
issued
7,551
1,212
8,546
9,500
The implementation of a new systematic
process resulted in efficiencies in reporting.
Number of witnessed tests on elevators
performed
1,270
1,207
3,537
6,500
External customer satisfaction rating
4.67
2.00
4.37
4.85
Plans reviewed per plan reviewer
135
158
430
350
Inspections and witnessed tests performed
per inspector
307
380
773
1,625
Goal Statement:
To establish elevator safety and quality service for Broward County citizens through the review of plans, issuance of construction permits, performance of
inspections, witnessing of annual testing and processing and issuance of Certificates of Operation.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 60
Department: Environmental Protection and Growth Management
Division: Licensing, Elevator and Regulatory
Section: Elevator Inspections
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Elevator installations not complying with
notices to correct violations within 90 days
220
115
605
300
The increase from the prior year same quarter is
the result of an increase number of inspections
that resulted in an increase in the identification
of elevator installations not in compliance.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 61
Department: Environmental Protection and Growth Management
Division: Environmental Planning and Community Resilience
Section: Beach and Marine Resources
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of new slips issued
23
10
274
75
Total number of slips assigned
15,487
15,225
15,487
15,000
Watercraft-related manatee mortality
0
0
6
1
Goal Statement:
To provide protection for the Florida manatee through Manatee Protection Plan conservation measures consisting of regulatory and enforcement activities,
outreach programs, and monitoring efforts, in conjunction with state-wide measures and community partners.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 62
Department: Environmental Protection and Growth Management
Division: Building Code Services
Section: Building Code - Unincorporated / Airport
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of plans reviewed
1,096
895
2,863
4,250
Number of inspections performed
2,436
2,075
6,579
9,200
Number of plans reviewed per plans
examiner
288
474
1,151
2,500
The decrease from the prior year same quarter is
due to the filling of staff vacancies performing
the tasks, which decreased the number of plans
per person.
Number of inspections performed per
inspector
334
573
1,219
2,750
Number of permits issued
735
629
1,791
2,600
Number of Certificates of Occupancy
issued
14
10
26
30
Percentage of Florida Building Code
permit inspections performed within 24
hours of request
100
100
97
95
Percent of plan reviews reviewed within 15
days
100
76
93
95
External customer satisfaction rating
N/A
N/A
N/A
4.85
No surveys were collected in the third quarter.
Goal Statement:
To provide the public and agencies comprising the unincorporated areas of Broward County and the Fort Lauderdale-Hollywood International Airport with an
acceptable level of life safety through enforcement of the Florida Building Code (FBC) and applicable state or national codes pertaining to construction
methods, plan reviews, permit issuance, and the performance of inspections or issuance of Certificates of Occupancy.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 63
Department: Environmental Protection and Growth Management
Division: Building Code Services
Section: Building Code - Unincorporated / Airport
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of customers provided service at
BCS Permit Counter
1,939
1,485
4,696
4,500
Number of customers served per counter
support staff
646
495
1,565
1,500
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 64
Department: Environmental Protection and Growth Management
Division: Building Code Services
Section: Building Code - Contract Cities
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
External customer satisfaction rating
N/A
N/A
N/A
4.80
No surveys were collected in the third quarter.
Number of plans reviewed for contract
cities
3,661
3,784
10,961
12,500
Number of inspections performed for
contract cities
6,017
5,469
17,133
22,000
This performance measure is driven by the
construction industry and cities, therefore,
influenced primarily by customer demand which
results in variation from year to year.
Number of plans reviewed per plans
examiner
447
603
1,533
2,750
The decrease from the prior year same quarter is
due to the filling of staff vacancies performing
the tasks, which decreased the number of plans
per person.
Number of inspections performed per
inspector
625
654
1,709
2,300
This performance measure is driven by the
construction industry and cities, therefore,
influenced primarily by customer demand which
results in variation from year to year.
Additionally, the filling of vacancies for staff
performing the tasks decreased the number of
inspections per person.
Goal Statement:
To provide the residents of municipalities under interlocal agreement with Broward County with an acceptable level of life safety through enforcement of the
Florida Building Code (FBC) and applicable state or national codes pertaining to construction methods, plan reviews, and performance of inspections at
affordable and competitive hourly rates for municipal client.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 65
Department: Environmental Protection and Growth Management
Division: Environmental and Consumer Protection
Section: Child Care Licensing and Inspections
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of newly-issued
licenses/registrations
9
10
34
50
Average caseload per Child Care
Licensing Specialist
62
65
62
73
Percentage of all licensed/registered
childcare sites that are inspected in
accordance with Broward County
Ordinances
N/A
N/A
N/A
99
This measure is reported annually in the fourth
quarter.
Percent of new licenses issued and
registrations approved or denied within
statutory time frame
100
100
100
100
Number of renewed licenses and
registrations issued
215
207
582
780
External customer satisfaction rating (Child
Care Licensing and Food Services)
N/A
N/A
N/A
4.50
This performance measure is reported in the
second and fourth quarters.
Number of child care facilities and child
care homes inspected
828
N/A
2,352
510
Average number of inspections per
inspector
64
N/A
64
51
Goal Statement:
To ensure the health, safety, welfare and education of children by inspecting child care facilities throughout Broward County, ensuring adherence to regulatory
standards.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 66
Department: Environmental Protection and Growth Management
Division: Environmental and Consumer Protection
Section: Consumer Protection
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of phone calls/public contacts
798
789
2,698
6,500
Number of written complaints received
118
97
328
400
Dollar value of refunds and services
returned to consumers
10,568
6,668
56,079
25,000
Number of written complaints processed
per consumer analyst
39
32
109
150
Percent of written complaints closed within
30 days
50
40
48
50
External customer satisfaction
3.80
2.44
3.87
4.90
Volume of internet correspondence
597
218
1,801
500
Goal Statement:
To provide consumer protection and education to the public in order to prevent or stop unfair and deceptive trade practices.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 67
Department: Environmental Protection and Growth Management
Division: Environmental and Consumer Protection
Section: Enforcement Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of enforcement actions processed
132
102
362
300
Number of complaints processed
0
128
60
450
With the implementation of a Complaint
Tracking system, all complaints are
handled/processed by the Call Center. The
expectation is that minimal to no complaints
will be handled by Enforcement Administration
in future quarters.
Median days to settlement agreement or
final order
142
154
142
160
Goal Statement:
To provide high quality administrative support to the environmental regulatory divisions in the areas of enforcement preparation and issuance, Notice of
Violation and Notice of Intent to File Suit case management, complaint intake management, penalty tracking and collection, and enforcement standards.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 68
Department: Environmental Protection and Growth Management
Division: Environmental and Consumer Protection
Section: Environmental Protection
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Customer satisfaction rating
5.00
5.00
4.60
4.80
Number of site visits
1,184
1,099
3,648
3,000
Number of violations noted
409
330
1,430
600
Number of enforcement actions taken
50
190
378
450
Percent of sites in compliance
57
68
56
80
Number of active licenses
5,896
5,807
5,896
5,850
Number of licenses issued
734
907
2,259
3,000
Percent of complaints, license issuances,
notices, citations, and inspections in
backlog status
4
2
4
5
Goal Statement:
To protect and restore the environment so that current and future generations enjoy an excellent place to live, work and play.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 69
Quarterly Performance Measurement Report
Department: Finance and Administrative Services
Division: Administration
Section: Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Total interest income earned (in millions)
14.6
12.5
41.0
40.0
Spread above the Merrill Lynch 1-3 year
Treasury & Agency Index
0.280
-0.750
-0.277
0.001
Return on investments (percent)
2.010
1.550
2.010
2.000
Goal Statement:
To efficiently administer the six divisions within the department, and to effectively invest and protect County assets.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 70
Department: Finance and Administrative Services
Division: Value Adjustment Board
Section: Value Adjustment Board
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of folios confirmed by the VAB
2,271
1,842
3,630
3,600
Average cost of folios confirmed by the
VAB ($)
75
74
75
72
Number of petitions received electronically
0
N/A
0
14,500
Petitions are only accepted electronically
during the fourth quarter.
Percentage of petitions received
electronically
0
N/A
0
82
Petitions are only accepted electronically
during the fourth quarter.
Percentage of petitions that went to
hearing
100
100
63
40
Number of hearings rescheduled
760
101
2,490
3,000
External customer satisfaction rating
0.00
N/A
0.00
4.80
This measure is reported annually in the fourth
quarter.
Goal Statement:
To manage the Administrative Review Process, on behalf of the Value Adjustment Board (VAB), for the taxpayers of Broward County in order to provide a means
for taxpayers to appeal the assessments placed on their property by the Property Appraiser's Office.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 71
Department: Finance and Administrative Services
Division: Accounting
Section: Accounting
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Receipt of GFOA Certificate of Excellence
in financial reporting
N/A
N/A
N/A
1
This measure is reported annually in the fourth
quarter.
Percent of time all financial reporting
deadlines are met
85
75
N/A
85
Average number of days to pay invoice
from invoice date
27
29
26
22
Number of invoices processed
30,826
33,761
92,797
113,000
Number of credit card transactions
14,616
15,896
42,906
62,000
External customer satisfaction rating
N/A
N/A
N/A
4.00
This measure is reported annually in the fourth
quarter.
Number of paychecks and direct deposits
per fiscal year
39,545
38,374
122,935
160,000
Cost per check/direct deposit
3.25
3.25
N/A
3.45
Average number of days to pay invoice
from receiver date
19
19
N/A
13
Goal Statement:
To ensure accurate financial records are maintained; provide financial information and reports to management, the State, and other interested parties; to
ensure vendors and employees of the County are paid timely and all applicable statutes and policies are complied with.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 72
Department: Finance and Administrative Services
Division: Records, Taxes and Treasury
Section: Auto Tags
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Total transactions completed
584,124
587,791
1,699,782
2,541,270
Transactions per employee
10,620
10,687
32,224
46,210
Percentage of e-commerce transactions to
total transactions processed
22.1
20.9
22.8
21.0
Goal Statement:
To responsively serve our customers through successful partnerships, providing the public with efficient methods and service relative to the registration and title
processing for motor vehicles, vessels, mobile homes, and issuance of disabled parking permits. To ensure chain of ownership and payment of mandated taxes
and fees per State Statute and Department of Highway Safety and Motor Vehicles rules and regulations.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 73
Department: Finance and Administrative Services
Division: Records, Taxes and Treasury
Section: County Records
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of boxes handled per employee
per day
2
15
11
25
Number of records dispositions processed
0
9
9
28
Number of records transmittals processed
2
9
23
75
Average time spent per record disposition
(hours)
0
18
8
35
Average time spent per record transmittal
(hours)
1
4
5
8
Average time spent per record retrieval
(minutes)
20
42
34
30
Average time spent per record shelving
(minutes)
4
3
3
4
Number of records management
search/research requests per staff member
per day
0.1
1.7
0.7
3.0
Number of Summary Minutes produced
4
3
10
25
Total documents recorded
192,988
191,221
547,394
675,000
Goal Statement:
To administer the Public Records for the citizens of Broward County for the purpose of cataloging public records and ensuring compliance with Florida law.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 74
Department: Finance and Administrative Services
Division: Records, Taxes and Treasury
Section: County Records
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Average number of documents recorded
per FTE in the Recording section per day
57
54
59
50
Number of Verbatim Minutes produced
23
15
54
62
Average number of days from meeting to
minutes completion
13
13
13
12
Number of customers served (Official
records research assistance)
2,939
3,332
8,471
10,000
Number of Public Records / research
requests per staff member in this function
per day
1.20
1.70
1.33
2.00
Percentage of total documents recorded
electronically
79
75
79
72
Average number of calendar days between
receipt and recordation of documents
1.2
1.2
1.2
1.8
External customer satisfaction rating
N/A
N/A
N/A
4.75
This measure is reported annually in the fourth
quarter.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 75
Department: Finance and Administrative Services
Division: Records, Taxes and Treasury
Section: Operations/Treasury
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Cash receipts monitored (in billions)
0.93
0.74
5.51
5.40
Bank reconciliations performed per
employee
101
105
304
432
Goal Statement:
To provide administration, business operations and application-specific technical support services; perform check disbursements and bank reconciliations; and
execute debt service on County-bonded debt.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 76
Department: Finance and Administrative Services
Division: Records, Taxes and Treasury
Section: Taxes, Licenses, Enforcement and Personal Property
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Local business tax revenues
141,560
156,214
1,136,777
4,000,000
Local business tax customers
3,377
3,555
21,514
85,000
Number of current tax bills processed in
office
12,578
11,646
122,176
175,000
Number of tax deeds applications brought
to auction
234
338
916
1,400
Overall delinquency collected for past
seven tax rolls versus delinquency stated
on April 1st of past seven tax rolls
90
90
94
95
Enforcement actions against delinquent
tangible personal property or business tax
receipts accounts
2,612
1,326
25,418
22,000
External customer satisfaction rating
4.89
5.00
4.89
4.80
Goal Statement:
To collect and process current and delinquent real and personal property ad valorem and non-ad valorem assessments on behalf of taxing authorities, local
business taxes, hunting and fishing license fees, other State and County license fees, and other debts owed to Broward County in accordance with State
Statutes, Rules and Regulations and Broward County ordinances.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 77
Department: Finance and Administrative Services
Division: Records, Taxes and Treasury
Section: Tourist Development Tax
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Total revenue collected (in millions)
26.7
26.2
71.7
79.8
Total number of tax transactions processed
per tax tag clerk
2,617
2,636
7,995
9,800
Expense as a percent of collections
N/A
N/A
N/A
0.80
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
N/A
N/A
N/A
4.80
This measure is reported annually in the fourth
quarter.
Goal Statement:
To administer, audit, and enforce the collection of Tourist Development Taxes pursuant to applicable laws and ordinances relating to this tax for the purpose of
supporting the tourism activities of the Greater Fort Lauderdale Convention and Visitors Bureau, the Convention Center, and the debt service requirements of
the County Civic Arena.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 78
Department: Finance and Administrative Services
Division: Human Resources
Section: Human Resources/General Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Personnel transactions processed
937
1,142
2,679
5,000
Number of applications received
countywide
12,142
11,678
35,175
45,000
Time to Fill (Average number of days from
requisition creation in online recruitment
system to offer acceptance)
72
N/A
63
75
Time to Start (Average number of days
from acceptance to start date)
37
N/A
35
22
Total number of positions filled
270
231
666
900
First year of service turnover rate %
17
16
N/A
17
Formal position reviews
75
79
213
200
Ratio of HR FTE, per 100 Government
FTEs
0.90
0.93
N/A
0.75
Goal Statement:
To effectively develop, manage, and improve Broward County's Human Resource programs for residents and County employees to ensure equal employment
opportunity and sound human resource related business practices in an ethical, cost effective, and innovative manner.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 79
Department: Finance and Administrative Services
Division: Human Resources
Section: Human Resources/Learning and Organizational Development
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of employees receiving tuition
reimbursement
80
N/A
234
180
Number of HR-Sourced learning events
delivered
98
80
265
450
Percentage of the workforce receiving
training
10
13
12
17
Goal Statement:
Learning and Organizational Development supports performance improvement for Broward County employees through strategically aligned development
opportunities resulting in enhanced efficiencies and improved productivity.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 80
Department: Finance and Administrative Services
Division: Human Resources - Employee Benefits
Section: Employee Assistance Program
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of employee office visits
88
113
298
475
Current active cases/month
118
137
124
140
Percentage of clients that follow through
with a referral
81
72
86
85
Percentage of cases resolved without
obtaining a referral
35
55
43
50
Number of requests for new services
89
100
297
500
Number of organizational interventions
6
11
29
25
Number of management consultations
10
15
22
55
Number of training classes
5
9
16
65
Training evaluation rating
4.77
4.67
4.81
4.50
Internal customer satisfaction rating
4.93
4.90
4.90
4.80
Goal Statement:
To provide assistance to Broward County employees and their families in order to improve their quality of life both at home and on the job, and provide
agencies resources to safely deliver County services.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 81
Department: Finance and Administrative Services
Division: Human Resources - Employee Benefits
Section: Employee Benefits Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Employee satisfaction rating for
health/dental/vision plans
N/A
N/A
N/A
80
This measure is reported annually in the fourth
quarter.
New hire satisfaction rating for benefits
orientation program
96
94
96
85
Average number of clients per program
11
12
16
30
Benefit plan assistance contacts (walk-in,
phone, mail, email, fax) per 100 benefit-
eligible employees (active, COBRA and
retirees)
31
26
35
85
Number of wellness programs/seminars
offered
282
272
781
1,100
Number of unique employees participating
in a health, wellness or lifestyle program or
seminar per 100 benefit-eligible
employees
2
N/A
62
60
Internal customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide a comprehensive, affordable, and accessible employee benefit program for Broward County employees in order to maximize service and provide
the best use of these benefits.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 82
Department: Finance and Administrative Services
Division: Enterprise Technology Services
Section: Application Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of application code reviews
2
6
5
8
Number of application services tickets
resolved on time
2,282
2,028
5,408
9,600
Percent of application development tickets
past due
13
16
14
15
Number of new/enhanced mobile friendly
applications delivered
2
5
5
8
Customer satisfaction rating
4.85
4.30
4.90
5.00
Goal Statement:
To promote e-government applications by enabling easy access to Broward County data and services, and provide timely and quality service to all county
agencies for maintenance and enhancement of existing information system applications.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 83
Department: Finance and Administrative Services
Division: Enterprise Technology Services
Section: Customer Program Office
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Percent of project timesheets that are less
than 15% late
75
68
77
75
Percent of projects with approved business
cases and/or Project Charters
87
75
89
90
Number of critical systems monitored
18
16
44
70
Number of project reviews or audits
3
3
9
6
Number of high and medium security
vulnerabilities fixed
102
126
241
470
Number of IT Security compliance
audits/scans completed
48
46
114
200
Percent of SPAM emails blocked
99
100
99
95
Number of employees who complete the
Cyber Security Awareness training
705
440
1,585
5,000
Percentage of technical training
completed online
67
19
51
40
Cost per student for in-house instructor led
IT training
63.72
7.99
54.47
45.00
Goal Statement:
To provide enterprise information technology (IT) project portfolio management; manage customer and vendor relationships; provide skilled IT project
management, customer service assistance, and technology training; develop integrated IT policies; and translate IT policies into executable processes for
dissemination to the IT workforce.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 84
Department: Finance and Administrative Services
Division: Enterprise Technology Services
Section: Customer Program Office
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Internal customer satisfaction rating
4.87
4.90
4.89
4.60
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 85
Department: Finance and Administrative Services
Division: Enterprise Technology Services
Section: Infrastructure Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of requests received by the ETS
Service Desk
19,184
19,834
44,503
68,000
Percentage of Service Desk calls answered
in less than one minute
94
94
92
99
Percentage of requests resolved on first
contact by ETS Service Desk personnel
92
86
87
60
Average time per call of Trouble Tickets
resolved by Level 1 Service Desk support
personnel (minutes)
5
6
5
6
Percentage of Problem Priority 1 Incidents
resolved within 4 hours
79
74
64
100
The number of outages affecting
Inbound/Outbound Internet Connectivity
lasting more than 10 minutes
0
0
0
1
The number of network outages for County
maintained equipment affecting more than
25 personnel lasting more than 60 minutes
between 7:00AM-6:00PM
0
0
0
5
Goal Statement:
To provide the highest quality information technology infrastructure services for all activities and business services provided by the Board, and to provide
dynamic innovative solutions in a reliable, effective, and secure manner to improve business decision-making and foster work process enhancements.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 86
Department: Finance and Administrative Services
Division: Purchasing
Section: Purchasing Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Total central procurement activities
328
526
1,033
2,800
Total central procurement activities per
professional position
8
12
24
65
Cost per central procurement activity
3,910
2,438
3,860
1,915
Average number of days to process
construction bids within the Board's award
authority
260
236
272
175
Average number of days to process
construction bids within the Director of
Purchasing Division's award authority
189
158
222
125
Average number of days to process
commodities & general services bids within
the Board's award authority
197
217
200
150
Average number of days to process
commodities & general services bids within
the Director of Purchasing Division's award
authority
116
114
119
100
Average number of days to award
RLIs/RFPs within the Board's award
authority
452
543
435
255
Average number of days to award
RLIs/RFPs within Director of Purchasing
Division's award authority
233
168
205
150
Goal Statement:
To achieve the highest standard of public procurement and foster transparency in the procurement process; maintain a unified purchasing system to procure
all commodities and general, professional, and construction services; and to dispose of surplus items for all agencies under the supervision of the Board of
County Commissioners.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 87
Department: Finance and Administrative Services
Division: Purchasing
Section: Purchasing Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Average number of days to award informal
quotations and qualified vendor list (QVL)
procurements
161
101
157
75
Average number of days to award sole
source, emergency, or after-the-fact
procurement
64
61
61
60
Average number of days to award work
authorization, amendments, or change
orders
29
34
31
25
Training events delivered (internal County
events and public outreach events)
9
7
12
12
Dollar value of goods sold as surplus
(auction or sale)
29,139
25,322
72,198
800,000
Internal customer satisfaction rating
N/A
N/A
N/A
4.25
This measure is reported annually in the fourth
quarter.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 88
Department: Finance and Administrative Services
Division: Risk Management
Section: Risk Management Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Internal customer satisfaction rating
N/A
N/A
N/A
4.80
This measure is reported annually in the fourth
quarter.
Goal Statement:
In accordance with State Statutes, provide and effectively manage the County's Self-Insurance Program at the lowest possible cost and in the best interests of
the citizens and employees of Broward County, and ensure the safety and well-being of all County employees and the public visiting County property.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 89
Department: Finance and Administrative Services
Division: Risk Management
Section: Risk Management Safety and Occupational Health
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of safety activities conducted (site
visits, assessments, audits, inspections)
50
91
79
290
Number of occupational health activities
conducted (site visits, assessments, audits,
inspections)
56
85
198
400
Number of training sessions provided
38
53
97
150
Average daily number of driver's license
reviews for authorized drivers
N/A
8,000
N/A
8,100
Number of criminal background checks
completed
1,206
1,333
2,568
3,800
Number of post employment-offer physicals
provided
357
383
1,047
1,200
Number of medical surveillance tests
provided
234
231
595
850
Number of Safety and Occupational
Health recommendations implemented by
County agencies
13
14
35
72
Internal customer satisfaction rating
N/A
N/A
N/A
4.80
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide safe and healthful workplace conditions for County employees and the public, and to ensure the fitness of County employees in the performance of
their job responsibilities.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 90
Department: Finance and Administrative Services
Division: Risk Management
Section: Risk Management Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Internal customer satisfaction rating
N/A
N/A
N/A
4.80
This measure is reported annually in the fourth
quarter.
Goal Statement:
In accordance with State Statutes, provide and effectively manage the County's Self-Insurance Program at the lowest possible cost and in the best interests of
the citizens and employees of Broward County, and ensure the safety and well-being of all County employees and the public visiting County property.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 91
Department: Finance and Administrative Services
Division: Risk Management
Section: Risk Management Workers' Compensation
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
"Best practices" adherence rating for
adjusters
N/A
N/A
N/A
88
This measure is reported annually in the fourth
quarter.
Percent of prescription dollars disbursed
through preferred provider
N/A
N/A
N/A
88
This measure is reported annually in the fourth
quarter.
Workers' compensation self-insurance costs
per employee (dollars)
N/A
N/A
N/A
1,500
This measure is reported annually in the fourth
quarter.
Number of workers' compensation claims
per 100 employees
N/A
N/A
N/A
6.2
This measure is reported annually in the fourth
quarter.
Workers' compensation claims closed as a
percentage of claims opened annually
N/A
N/A
N/A
100
This measure is reported annually in the fourth
quarter.
Percentage of workers' compensation
medical bills paid within 45 days from
receipt per State mandate
99
100
99
99
Percentage of workers' compensation
indemnity payments paid within seven days
of due date
97
99
96
99
New workers' compensation (WC) claims
processed and administered
127
135
386
480
Average number of workers' compensation
claims closed per claim adjuster annually
N/A
N/A
N/A
160
This measure is reported annually in the fourth
quarter.
Workers' compensation internal customer
satisfaction rating
N/A
N/A
N/A
4.80
This measure is reported annually in the fourth
quarter.
Goal Statement:
To investigate, administer, and resolve all work related injury claims in accordance with Florida Statutes, Chapter 440.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 92
Quarterly Performance Measurement Report
Department: Human Services
Division: Administration - Human Services
Section: Administration - Human Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Average number of days taken to fill a
position from requisition creation date to
employee start date (full life cycle)
81
N/A
89
70
Percent of performance based outcomes
achieved in contracted programs
N/A
N/A
N/A
95
This measure is reported annually in the fourth
quarter.
Percent of contracted funding utilized
N/A
N/A
N/A
90
This measure is reported annually in the fourth
quarter.
Percent of outcomes achieved in direct
service programs
N/A
N/A
N/A
85
This measure is reported annually in the fourth
quarter.
Customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth
quarter.
Goal Statement:
To effectively and efficiently provide innovative health and human service programs that assist Broward County's children, elderly and low income individuals
and families achieve well-being and enhance their quality of life, as well as generate revenue, maximize resources, ensure accountability and lead the
community in sharing human service expertise.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 93
Department: Human Services
Division: Administration - Human Services
Section: Office of Evaluation and Planning
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Amount of new grant funding (in millions)
awarded for internal and external providers
N/A
N/A
N/A
10
This measure is reported annually in the fourth
quarter.
Number of collaborative funding proposals
submitted
2
2
7
12
Goal Statement:
To support the Human Services Department through the development, coordination, and maintenance of a continuous quality improvement system through
planning, data management, grants development and emergency management functions.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 94
Department: Human Services
Division: Crisis Intervention and Support
Section: Administration - Crisis Intervention and Support
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Percent of Local, State, and Federal
contract funding utilized
N/A
N/A
N/A
90
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
4.77
N/A
4.74
4.50
Goal Statement:
To provide administrative, fiscal and operational support and oversight to ensure efficiency, productivity and statutory compliance of direct services offered by
the three Sections: Justice Services, the Nancy J. Cotterman Center Crisis/Counseling Section and the Child Protection Team and Medical Services Section.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 95
Department: Human Services
Division: Crisis Intervention and Support
Section: Justice Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of youth committing a
misdemeanor offense and referred to the
program (Juvenile Civil Citation)
197
193
577
885
Percentage of youth enrolled who
successfully complete the program
(Juvenile Civil Citation)
86
90
86
87
Number of youth enrolled who successfully
complete the program (Juvenile Civil
Citation)
169
180
376
640
Percentage of youth enrolled who
successfully complete the program and
who do not re-offend within 1 year
(Juvenile Civil Citation)
99
99
99
90
Number of youth enrolled who successfully
complete the program and who do not re-
offend within 1 year (Juvenile Civil
Citation)
176
190
539
630
Percentage of youth issued a civil citation
and who are eligible for the program
(Juvenile Civil Citation)
98
97
98
80
Number of youth enrolled to the program
who would otherwise be detained (Juvenile
Predisposition Services)
15
19
35
85
Percentage of youth enrolled who
successfully complete the program
(Juvenile Predisposition Services)
85
91
90
85
Average number of days enrolled youth
spent in secure detention (Juvenile
Predisposition Services)
6
3
5
5
Goal Statement:
To provide equity and strength-based services that improve client outcomes and opportunities by managing processes and promoting systemic change to divert
individuals away from the justice system.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 96
Department: Human Services
Division: Crisis Intervention and Support
Section: Justice Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of adults committing a
misdemeanor offense that are referred to
the program (Adult Civil Citation)
3
N/A
5
240
Percent of adults enrolled who successfully
complete the program (Adult Civil Citation)
100
N/A
100
70
Number of enrolled adults who successfully
complete the program (Adult Civil Citation)
1
N/A
2
168
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 97
Department: Human Services
Division: Crisis Intervention and Support
Section: Nancy J. Cotterman Center
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Episodes of victims services provided to
consumers
5,817
6,362
16,495
22,000
Number of crisis intervention units of
service provided
4,739
6,171
14,230
24,000
Percentage of medical examination
reports sent to Child Protective
investigators within 10 days after the
examination
98
97
98
90
External customer satisfaction rating
4.79
4.88
4.84
4.50
Percentage of clients successfully
completing treatment
98
100
97
95
Average number of crisis intervention units
of service provided per Crisis Intervention
Counselor (CIC)
179
222
536
2,000
Percentage of clients achieving clinically
significant improvement based on
evidenced-based assessment tools
80
82
71
85
Goal Statement:
To reduce further trauma to victims of assault/abuse and their families through specialized forensic medical examination and assessment, crisis intervention,
and forensically sensitive therapy to ameliorate functional impairment, and to conduct outreach to non-reporting victims through community awareness
activities.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 98
Department: Human Services
Division: Community Partnerships
Section: Administration - Community Partnerships
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Average number of contracts administered
and monitored per contract manager
10
10
9
13
Percentage of performance based
outcomes achieved in contracted
programs
N/A
N/A
N/A
95
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
N/A
N/A
N/A
4.40
This measure is reported annually in the fourth
quarter.
Funding leveraged by County funds ($
millions)
N/A
N/A
N/A
11.0
This measure is reported annually in the fourth
quarter.
Number of clients served through County
contracts
N/A
N/A
N/A
94,000
This measure is reported annually in the fourth
quarter.
Average number of calendar days to
process contracted services invoices and
send to Accounting
14.6
11.6
11.8
12.0
Goal Statement:
To work collaboratively with community partners including funders, non-profit and for profit providers, faith-based organizations, governmental entities,
advocates and consumers in assuring that community-based human services are cost effective, coordinated and performance-based in meeting the needs of
the residents of Broward County.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 99
Department: Human Services
Division: Community Partnerships
Section: Children's Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Percentage improvement in social and
emotional functioning
94
95
93
90
Percentage reduction/elimination of use of
drugs and alcohol
88
89
86
85
External customer satisfaction rating
N/A
N/A
N/A
4.40
This measure is reported in the second and
fourth quarter.
Percent of clients who remain in the
community post discharge and are not
hospitalized or placed in a residential
treatment or Department of Juvenile
Justice facility
95
96
94
90
Percentage of client’s families that
experience decreased family stress
100
100
100
85
Goal Statement:
To improve the quality of life and empower Broward's families with children by effectively and efficiently developing and supporting systems of care in
collaboration with other community stakeholders.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 100
Department: Human Services
Division: Community Partnerships
Section: Health Care Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Percent of eligible children receiving
appropriate immunizations
N/A
100
N/A
97
The service provider has not submitted data for
this quarter. Data will be updated in fourth
quarter.
Percent of patients reporting satisfaction
with primary care services
89
96
86
95
Only one of the two service providers has
submitted data for this quarter. Second provider
data will be updated in fourth quarter.
Percent of clinic patients seen and
discharged within the time outlined in the
contractual agreement
100
93
100
85
Only one of the two service providers has
submitted data for this quarter. Second provider
data will be updated in fourth quarter.
Number of medical encounters provided to
patients for primary care
27,675
49,024
54,089
199,850
Only one of the two service providers has
submitted data for this quarter. Second provider
data will be updated in fourth quarter.
Percent of clients that effectively
stabilize/improve their condition (not re-
admitted within 90 days)
93
97
94
95
Goal Statement:
To provide effective administration and management of contracted health care services in Broward County for indigent residents in need of health care,
mental health, and HIV/AIDS services ensuring quality services, promoting integration and following best practices.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 101
Department: Human Services
Division: Community Partnerships - Homeless Services Fund
Section: Homeless Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Percentage of unsheltered homeless
48
37
48
31
Percentage of Homeless Assistance Center
Dorms utilized: for Families
N/A
90
N/A
95
Agency is unable to report due to data migration
issues during the third quarter.
Percentage of Homeless Assistance Center
Beds utilized: for Individuals
N/A
99
N/A
95
Agency is unable to report due to data migration
issues during the third quarter.
Percentage of clients that move from
emergency shelters to permanent housing
N/A
33
N/A
25
Agency is unable to report due to data migration
issues during the third quarter.
Percentage of Clients that move from
Transitional to Permanent Housing
52
42
55
80
Goal Statement:
To help build and maintain an optimal "continuum of care" of homeless services, promote solutions to homelessness, coordinate funding for key services, and
assist homeless persons to move to self-sufficiency and permanent housing.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 102
Department: Human Services
Division: Broward Addiction Recovery
Section: Admissions
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of assessments conducted at
Admissions
1,041
540
2,866
3,000
Percent of consumers who are assessed at
Admissions and are referred to and enroll
in treatment services within the agency
71
85
78
60
Percent of consumers who are assessed at
Admissions who are involved in the
Criminal Justice System
51
75
49
70
Percent of Criminal Justice System
consumers who are assessed at Admissions
and are referred to and enroll in treatment
services within the agency
64
44
72
70
Goal Statement:
To serve as the interface between Broward Addiction Recovery Center (BARC) and the residents of Broward County who present for an evaluation of their
substance use treatment and referral needs, and to coordinate and reduce wait times for transitions between Levels of Care within the agency.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 103
Department: Human Services
Division: Broward Addiction Recovery
Section: Broward Addiction Recovery Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Total number of consumers screened
N/A
N/A
N/A
3,000
This measure is reported annually in the fourth
quarter.
Number of consumers who enrolled in
Residential or any Outpatient Treatment
program within the agency upon referral
from Admissions or Detox
N/A
N/A
N/A
1,500
This measure is reported annually in the fourth
quarter.
Percent of consumers who are referred by
Admissions or Detox and enroll in
Residential or any Outpatient Treatment
program within the agency
N/A
N/A
N/A
75
This measure is reported annually in the fourth
quarter.
Percent of successful completions from
any treatment Level of Care
N/A
N/A
N/A
65
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth
quarter.
Percent of all contract funding utilized
N/A
N/A
N/A
100
This measure is reported annually in the fourth
quarter.
Goal Statement:
To continuously improve the agency by using best practice quality assurance and performance improvement management strategies that result in cost
effective treatment for Broward Addiction Recovery Center (BARC) clients, high satisfaction rates in clients, low client relapse rates, superior execution of
contractual obligations, optimal relationships with community partners and stakeholders and the highest possible revenue collection rate for all services
provided.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 104
Department: Human Services
Division: Broward Addiction Recovery
Section: Detoxification Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of enrollments in the
Detoxification program
682
476
2,200
2,210
Percent of Detoxification beds utilized
96
88
90
90
Percent of consumers who successfully
complete Detoxification
65
71
70
75
Percent of consumers who complete
Detoxification and who are referred and
enroll in treatment within the agency
74
62
74
75
Goal Statement:
To serve as the interface between Broward Addiction Recovery Center (BARC) and the residents of Broward County who present for an evaluation of their
detoxification needs, and to provide for those who need safe and medically managed detoxification services, while evaluating patients' treatment and referral
needs for substance use treatment and/or community services.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 105
Department: Human Services
Division: Broward Addiction Recovery
Section: Outpatient Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of enrollments in any level of
Outpatient Treatment Services
300
362
907
1,300
Percent of consumers who successfully
complete the Outpatient Level of Care
within Outpatient Treatment Services
60
50
57
50
Percent of consumers who successfully
complete the Intensive Outpatient Level of
Care within Outpatient Treatment Services
38
43
46
50
Goal Statement:
To provide best practice substance use treatment to clients with addiction and co-occurring disorders whose recovery efforts allow for treatment in an
uncontrolled environment to reduce or eliminate client relapse rates.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 106
Department: Human Services
Division: Broward Addiction Recovery
Section: Residential Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of enrollments in Residential
Treatment Services
193
191
626
600
Percent of Residential beds utilized
97
90
95
90
Percent of consumers who successfully
complete Residential Treatment
66
62
59
65
Goal Statement:
To provide best practice substance use treatment to clients with addiction and co-occurring disorders whose recovery efforts require treatment in a controlled
environment to reduce or eliminate client relapse rates, and include the goal of minimizing teratogen exposure to pregnant women's unborn children until
birth.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 107
Department: Human Services
Division: Elderly and Veterans Services
Section: Behavioral Health Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Percent of consumer satisfaction surveys
completed and submitted timely
100.00
N/A
100.00
100.00
Goal Statement:
To provide administrative and management oversight to the behavioral health components of Elderly and Veteran's services, in order to deliver comprehensive
service planning to older adults (55+) with diagnosed mental health disorders, who are at risk of requiring more intensive and restrictive institutional
placements.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 108
Department: Human Services
Division: Elderly and Veterans Services
Section: Elderly and Veterans Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Percentage of case manager time
engaged in direct service provision
85
85
79
70
Percent of grant performance based
outcomes achieved
95.0
91.0
99.0
80.0
Dollar value of co-payments received
81,597
80,024
256,968
250,000
Total amount of in-service training hours
provided to staff
920
622
1,563
1,800
Number of community outreach events
21
13
53
60
Goal Statement:
To continually expand and enhance the Elderly and Veterans Services Division's (EVSD) capacity to provide effectively managed and specialized social
services to Broward County seniors, their caregivers and families, as well as similar services for Veterans, their dependents and dependent survivors that result in
the attainment and/or maintenance of self-sufficiency.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 109
Department: Human Services
Division: Elderly and Veterans Services
Section: Elderly Programs
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Percentage of consumers receiving
community care services who maintain a
successful recovery and/or remain in the
least restrictive environment
100
100
100
98
Number of customer relation unit calls for
service
13,121
14,067
37,797
50,000
External customer satisfaction rating
4.39
4.05
4.33
4.50
Number of consumers served
242
216
545
568
Average monthly service plan cost per
consumer served
267
261
240
250
Goal Statement:
To provide case management and community support services that assist frail, functionally impaired elders in maintaining their independence in the
community and prevent or delay their institutionalization.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 110
Department: Human Services
Division: Elderly and Veterans Services
Section: Veterans Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Total number of claims and appeals filed
for veterans, dependents, and dependent
survivors
579
510
1,475
1,500
Percentage of claims or appeals filed
within one office contact with veterans or
dependent
100
100
100
95
External consumer satisfaction rating
4.91
5.00
4.90
4.50
Dollar value of approved claims filed with
the assistance of the Veterans Services
Section
2,785,260
2,350,015
7,797,538
11,600,000
Percentage of consumers who augment
their income through participation in
benefit acquisition programs
28
27
31
40
Goal Statement:
To provide specialized social services targeted to veterans, their dependents and dependent survivors which result in the attainment and/or maintenance of
self-sufficiency.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 111
Department: Human Services
Division: Family Success Administration
Section: Family Success Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Percentage of Commission Requests
responded to by the Division within ten
business days of being assigned to the
Division
100.00
100.00
98.00
100.00
Percentage utilization of grant funding
N/A
N/A
N/A
92
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide administrative oversight and coordination of comprehensive human services offered by the Division and its community-based partners at one-stop
service locations throughout Broward County.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 112
Department: Human Services
Division: Family Success Administration
Section: Family Success Centers
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of customers receiving case
management services
170
91
649
1,200
Average percent of caseworker time that is
used to provide direct service
84
52
84
70
External customer satisfaction rating
4.90
4.90
4.90
4.80
Percentage of individuals who received
emergency assistance payments who
maintained permanent housing for three
(3) months
99
95
97
88
Percent of all Family Success individuals
with a case plan successfully meeting
100% of their case plan goals at time of
discharge
98
95
98
90
Percent of clients placed in transitional or
permanent housing models who maintain
housing for six months (Includes Housing
First clients)
89
81
90
80
Goal Statement:
To provide one-stop entry to comprehensive human services in partnership with community-based providers in Broward County, assisting individuals and
families to achieve and maintain health, safety and economic stability.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 113
Quarterly Performance Measurement Report
Department: Port Everglades
Division: Port Everglades Administration
Section: Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Meet or exceed the current target of
passenger count
762,354
739,517
3,380,620
3,623,920
Meet or exceed the current target of
twenty-foot equivalent units added
257,882
279,688
803,775
1,080,000
Customer satisfaction measured among
tenants and port users via customer service
survey
N/A
N/A
N/A
4.25
A customer survey was not conducted in the
third quarter of FY19.
Goal Statement:
To coordinate the various administrative and financial activities of the divisions within the Port Everglades Department to ensure compliance with County
policies and goals, and to develop marketing and promotional strategies that create and promote commerce and industry and create employment within
Broward County.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 114
Department: Port Everglades
Division: Port Everglades Administration
Section: Business Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Average time to process a purchase order
up to $250K (days)
60
80
N/A
100
Percentage of developed leasable land
occupied
93
95
93
94
Percentage of leasable office space
occupied
94
93
94
93
Percent of leasable warehouse space
occupied
91
91
91
87
Percent of rental revenue goal reached
119
94
N/A
99
Rental revenue generated from leases
(millions)
4.6
3.7
N/A
15.5
Average time to process a completed
franchise application (completed
application to public hearing in days)
62.0
48.2
N/A
77.5
Goal Statement:
To provide Port-wide general administrative support and services including agenda coordination and communication support; to provide property
management, leasing, and administration of Port real estate, and management of the contract for parking facility operation; to promote the benefits of, and to
operate/expand, Foreign-Trade Zone No. 25; to provide regulation of certain business activities through management of the franchise and business permit
program; to administer various contracts; to provide liaison for risk management functions at the Port; to provide human resources support to all employees and
management of the seaport; and to provide guidance and support of purchasing activities for the Enterprise Fund.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 115
Department: Port Everglades
Division: Port Everglades Administration
Section: Finance
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of invoices generated
3,947
4,036
N/A
15,500
Number of days needed to process a
receiver
26
23
N/A
26
Percentage of checks received and
deposited within one day of receipt
99.82
99.50
N/A
99.00
Percentage of accounts receivable
classified as current
96.52
97.57
96.52
98.00
Cost per invoice including collection ($)
42.4
40.3
N/A
41.5
Goal Statement:
To provide accounting functions, fiscal planning, budgeting, and information technology services for the Port Everglades Department to ensure statutory
compliance and to provide information for decision making.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 116
Department: Port Everglades
Division: Port Everglades Administration
Section: Operations
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Percentage of customer inquiries
responded to within one business day
100
100
N/A
100
Percent of container crane uptime
99.9
100.0
N/A
99.8
Average number of work orders backlogged
59
56
N/A
20
Percentage of preventative maintenance
projects completed compared to number
scheduled
96
99
N/A
90
Average work order aging (days)
3
1
N/A
6
Compliance by Port users of directive
issued for facility housekeeping within 48
hours (percent)
86
72
86
100
Percent of time reporting to the job site
(berth) 15 minutes or more prior to a ship
docking/sailing
97
96
N/A
95
Goal Statement:
To provide the four functional areas with planning and administrative support; to coordinate and control the movement of all ships, cargo, and passengers
moving through the seaport and to maintain the facilities affecting those movements in order to ensure prompt and efficient service to Port users.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 117
Department: Port Everglades
Division: Port Everglades Administration
Section: Seaport Engineering and Facilities Maintenance
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
New projects initiated
0
2
9
19
Number of projects managed
31
35
31
34
Number of projects managed per project
manager
3
4
3
4
Percentage of projects completed within
original time frame
100
N/A
N/A
90
Percentage of projects completed within
the original budget allocation (including
contingencies)
100
N/A
N/A
100
Goal Statement:
To provide strategic facilities technical support for the planning of seaport development; manage the design, engineering and construction of new facilities for
Port clients; and ensure adequate facilities maintenance while protecting the environment within the Port jurisdictional area.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 118
Quarterly Performance Measurement Report
Department: Public Works
Division: Administration
Section: Construction Management
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of new projects initiated
(construction and renovation) under
Construction Management Division
10
0
28
20
Total number of projects (construction and
renovation) managed per Construction
Management Division project manager
10.00
10.00
9.67
8.00
Internal customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth
quarter.
Number of CMD consulting hours provided
to County agencies
1,084
830
3,095
1,000
Number of construction projects managed
21
15
21
16
Number of renovation projects managed
95
89
95
100
Total amount authorized for all projects
(construction and renovation) managed
under Construction Management Division
(millions)
694
616
694
600
Number of Green/LEED certified building
projects
10
13
10
11
Goal Statement:
To systematically manage the planning, design and construction of vertical capital projects for Broward County agencies with the objective of providing
quality environmentally sustainable facilities in a timely and fiscally responsible manner
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 119
Department: Public Works
Division: Facilities Management
Section: Cleaning
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Cost per square foot for cleaning expenses
($)
1.78
N/A
1.48
1.94
Number of square feet serviced by the
cleaning section (in millions)
5.6
5.6
5.6
5.6
Customer satisfaction rating
N/A
N/A
N/A
4.25
This measure is reported annually in the fourth
quarter.
Goal Statement:
To maintain clean and safe facilities for all employees and visitors at leased and owned County facilities.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 120
Department: Public Works
Division: Facilities Management
Section: Paid Parking
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of square feet serviced by paid
parking (in millions)
1.7
1.7
1.7
1.7
Cost per square foot for paid parking ($)
0.38
N/A
0.41
0.80
Customer satisfaction rating
N/A
N/A
N/A
4.25
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide adequate and safe parking availability for employees and visitors in close proximity to the Broward County Governmental Center and Courthouse
Complex/Judicial Center.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 121
Department: Public Works
Division: Facilities Management
Section: Program Administration/Management
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of space planning projects
managed
104
92
104
70
Average warehouse turn ratio
0.38
0.26
0.33
1.50
Average inventory accuracy (%)
N/A
N/A
N/A
98.00
This measure is reported annually in the fourth
quarter.
Cost per square foot for Administrative
expenses ($)
N/A
N/A
N/A
0.54
This measure is reported annually in the fourth
quarter.
Number of square feet managed (in
millions)
8.4
8.4
8.4
8.4
Customer satisfaction rating
N/A
N/A
N/A
4.25
This measure is reported annually in the fourth
quarter.
Goal Statement:
To oversee and manage effective Facility Management Division operations related to the Repairs and Maintenance, Roads and Grounds, Utilities, Cleaning,
Paid Parking, and Security programs.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 122
Department: Public Works
Division: Facilities Management
Section: Real Property
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of parcels received for purchase
and lease acquisition, and disposition
80
49
142
110
Average number of parcels in negotiation
for purchase or lease per property agent
72
138
64
90
Number of appraisals received and
reviewed
30
44
76
340
In-house appraisal projects, review of third
party appraisals, and review of residential
appraisal reports
5
20
13
30
Number of Ownership and Encumbrance
Reports (O&E) processed
109
100
261
300
Percentage of building square footage,
leased versus owned
13
13
13
13
Internal customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth
quarter.
Goal Statement:
To serve as professional real estate advisors to the County Commission, Administration and Departments of County government; efficiently and professionally
acquire real estate and property rights through purchase, lease and license to meet the needs of all branches of County government; dispose of surplus
property; lease administration; investigative research and due diligence; processing of vacation applications; manage real property records and escheated
property inventory.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 123
Department: Public Works
Division: Facilities Management
Section: Repairs and Maintenance
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of facilities maintained
138
138
138
138
Number of work orders processed
14,543
14,020
43,561
43,500
Average number of days to complete a
work order from date of receipt
34
34
41
30
Average number of hours to complete a
work order
3.0
2.9
2.8
2.5
Cost per square foot for maintenance and
repairs ($)
1.82
N/A
1.65
1.69
Number of square feet serviced by Repairs
and Maintenance (millions)
7.5
7.5
7.5
7.5
Customer satisfaction rating
N/A
N/A
N/A
4.25
This measure is reported annually in the fourth
quarter.
Goal Statement:
To ensure the satisfactory preservation of the County's investment in physical facilities and to provide a clean, safe, and adequately maintained working
environment for employees, residents and visitors.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 124
Department: Public Works
Division: Facilities Management
Section: Roads and Grounds
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Cost per square foot for roads and grounds
expenses ($)
0.28
N/A
0.27
0.19
Number of square feet serviced by Roads
and Grounds (in millions)
7.0
7.0
7.0
7.0
Customer satisfaction rating
N/A
N/A
N/A
4.25
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide preservation of the County's investment in its exterior facilities (roads and grounds) and to provide a clean, safe and adequately maintained working
environment for employees and visitors.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 125
Department: Public Works
Division: Facilities Management
Section: Security
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Cost per square foot for security expenses
($)
1.32
N/A
1.22
1.14
Number of square feet serviced by the
security section (in millions)
6.1
6.1
6.1
6.1
Customer satisfaction rating
N/A
N/A
N/A
4.25
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide a safe and secure environment for all employees and visitors at all facilities within the program.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 126
Department: Public Works
Division: Facilities Management
Section: Utilities
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Energy Performance Index (kWh/sq.ft./yr)
19
19
19
22
Energy Cost Index (dollars/sq.ft./yr)
1.4
1.4
1.4
1.5
Number of square feet serviced by utilities
(in millions)
5.1
5.2
5.1
4.8
Goal Statement:
To achieve and maintain high efficiency, economical, and conservative use of the electrical and other energy resources necessary to meet County needs,
while enhancing cost-effectiveness and reducing levels of Green House Gases (GHG).
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 127
Quarterly Performance Measurement Report
Department: Public Works
Division: Highway Construction and Engineering
Section: Engineering Management and Design
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Percent of projects complete with no more
than 20% increase in contract time from
the original contract schedule
100
N/A
100
100
Dollar value of construction during the
fiscal year (millions)
3
3
9
6
Number of traffic signal plans designed
1
1
5
8
Dollar value of design and construction
management services
352,900
325,634
1,020,850
1,000,000
Number of lane/miles under construction
5
10
5
8
Percent of projects complete with no more
than 5% change orders
100
100
100
100
Construction value of projects managed
per project manager (millions)
1.3
1.7
3.6
3.0
Goal Statement:
To manage the design and construction of roadway improvement projects within the adopted transportation capital improvement program to ensure safe and
adequate transportation facilities for the public and to provide design and construction management services for in-house projects and provide professional
services to other agencies.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 128
Department: Public Works
Division: Highway Construction and Engineering
Section: Engineering Services
No data to display
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 129
Department: Public Works
Division: Highway Construction/Parks Planning & Engineering
Section: Parks Planning and Engineering
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Percent of projects completed within
budget
100
100
100
100
Value of projects managed ($)
54,555,247
41,238,337
54,555,247
38,500,000
Number of projects managed
66
32
66
34
Goal Statement:
To provide recreational facilities and amenities for residents and visitors to meet their leisure needs.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 130
Department: Public Works
Division: Highway and Bridge Maintenance
Section: Construction/Highway Maintenance
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Total cost per hour for normal operation of
draw bridge ($)
33
33
31
28
Percent compliance with the ten-year
roadway drainage system surface water
management license renewal and permit
requirements program
98
98
98
98
Average cost per foot to clean, inspect,
and video tape roadway drainage system
storm drainage pipes (dollars)
1.33
1.35
1.26
2.18
Cost per catch basin serviced ($)
81
81
93
74
Cost of routine maintenance per lane mile
($)
1,353
1,417
4,106
4,720
Number of work days to respond to citizen
requests
1
1
1
1
Percentage of time bridges operational
99
99
99
99
Goal Statement:
To serve the residents of Broward County with excellence in maintaining and improving County roadways, keeping storm water infrastructure clean and
efficient, beautifying County-owned property through mowing and landscape maintenance, and the safe operation and maintenance of County-owned fixed
and bascule bridges to accommodate the safe passage of motorists, pedestrians and marine traffic.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 131
Department: Public Works
Division: Highway and Bridge Maintenance
Section: Mosquito Control Local
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of citizen requests
3,831
5,189
5,681
12,700
The decrease from prior year same quarter due
to the increase in surveillance efforts throughout
the County.
Average number of work days to respond to
citizens request
5.66
3.00
5.11
5.00
Acres treated by aerial adulticiding
11,000
22,000
11,000
51,750
The area treated is based on the data collected
from the surveillance efforts.
Acres treated by ground adulticiding
48,259
112,440
70,756
451,000
The area treated is based on the data collected
from the surveillance efforts.
Acres treated by ground larviciding
27,361
73,061
32,420
50,000
The area treated is based on the data collected
from the surveillance efforts.
Number of sites inspected
1,051
639
2,224
4,120
Cost per acre for aerial adulticiding ($)
1.03
0.97
1.03
1.87
Goal Statement:
To monitor and control the mosquito population in order to provide protection from mosquito-borne diseases and to improve the quality of life for Broward
County residents and tourists.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 132
Department: Public Works
Division: Traffic Engineering
Section: Administration - Traffic Engineering
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
External customer satisfaction rating
4.69
4.56
4.69
4.50
Goal Statement:
To provide administrative support and resources to the Traffic Engineering Division in order to enhance efficiencies and productivity, and ensure compliance
with Broward County's policies and goals to provide a safe and efficient traffic control system for residents and visitors.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 133
Department: Public Works
Division: Traffic Engineering
Section: Signal Construction/Maintenance
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of field maintenance tasks
performed (all signal devices and school
flashers)
5,704
6,251
14,945
15,000
Number of repairs to controllers and
peripherals (electronic shop)
233
205
763
1,300
Percent of emergency calls responded to
within 1 hour
94
94
95
95
Number of signalized intersections
maintained (excluding school flashers)
1,454
1,450
1,454
1,472
Number of school flashers maintained
(ground-mounted and aerial)
1,061
1,044
1,061
1,022
Number of streetlights maintained
1,502
1,519
1,502
1,519
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signals.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 134
Department: Public Works
Division: Traffic Engineering
Section: Signal Systems Engineering
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of communication plans reviewed
61
99
220
400
Number of signals retimed (synchronized
operation)
212
215
653
500
Percent of synchronized signals retimed
18
18
18
33
Number of arterial segments retimed
25
22
65
40
Number of customer timing requests
697
397
1,611
1,250
Number of communication inspections
performed
5
3
23
30
Number of timing adjustments at individual
traffic signals
529
614
1,584
1,200
Work tickets received from 811 Call Center
9,223
8,944
27,745
36,000
Units processed by the "LOCATES"
contractor
17,142
17,237
46,847
65,000
Goal Statement:
To optimize the efficiency and reliability of the County's traffic signal system in order to mitigate congestion and maximize traffic signal coordination for all
road users.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 135
Department: Public Works
Division: Traffic Engineering
Section: Signs and Markings
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of signs fabricated
2,532
2,720
6,516
11,000
Number of signs installed/replaced
2,358
2,327
7,037
11,000
Number of sign maintenance upgrade tasks
completed
406
399
1,828
1,800
Number of emergency calls received
307
287
965
700
Percent of time emergencies are
responded to within 1 hour
100
99
99
99
Number of line miles of roadway marked
78
134
163
425
Number of arrows, pavement legends and
other marking tasks completed
273
151
582
1,200
Number of linear feet of pavement marking
tasks completed
6,631
7,433
18,645
50,000
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signs and pavement markings, which regulate, guide and inform the
public of traffic regulations.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 136
Department: Public Works
Division: Traffic Engineering
Section: Traffic Studies
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of traffic studies conducted
149
137
449
440
Number of traffic investigations completed
205
379
694
3,300
Number of work orders generated for
maintenance and revision of traffic control
devices
970
1,286
2,561
6,000
Number of traffic data requests executed
(counts, speed data, condition diagrams,
etc.)
137
131
433
600
Number of Maintenance of Traffic (MOT)
requests reviewed
351
408
1,051
1,000
Percent of traffic studies completed within
six weeks
79
89
77
90
Average cost to perform a study or
investigation ($)
142
97
132
37
Average cost to perform a traffic count ($)
472
494
448
449
Goal Statement:
To conduct traffic studies and investigations in response to both public requests and internal surveys, which may result in the application or modification of
traffic controls to improve safety and traffic flow for the motoring public.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 137
Quarterly Performance Measurement Report
Department: Public Works
Division: Solid Waste Recycling Services
Section: Municipal Services
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Pounds of recyclables collected per
residential unit
78
117
275
384
Operating cost per single family residential
unit (dollars)
56.55
58.15
197.60
326.00
Goal Statement:
To provide for the efficient and reliable collection and disposal of residential solid waste and recyclables, and for the monitoring of commercial solid waste,
for customers in the Broward Municipal Services District, to ensure a clean environment.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 138
Department: Public Works
Division: Solid Waste Recycling Services
Section: Bulk Waste and Yard Waste Program
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Operating cost of disposal of trash per ton
97.10
88.58
95.82
102.00
Goal Statement:
To operate and maintain a network of collection facilities for the Broward Municipal Services District residential customers and participating cities to reduce
indiscriminate dumping and to facilitate various special waste programs.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 139
Department: Public Works
Division: Solid Waste Recycling Services
Section: Household Hazardous Waste and Electronics Recycling Collection
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Total pounds of household hazardous and
electronic materials removed from waste
stream
239,476
291,645
595,749
700,000
Number of household hazardous waste and
electronic recycling program users
3,774
4,089
11,724
13,000
Operating cost per pound for removal of
household hazardous and electronic
materials from waste stream
1.05
0.86
1.18
1.62
Goal Statement:
To provide residents of the Broward Municipal Services District and participating jurisdictions with a cost effective program to properly dispose of household
hazardous waste and electronics, in order to remove heavy metals and other hazardous materials from the waste stream.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 140
Department: Public Works
Division: Solid Waste Recycling Services
Section: Landfill Operations
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Tons of unprocessable waste landfilled
28,085
26,159
77,621
77,200
Operating cost per ton of waste received
17.33
19.13
17.65
35.22
Goal Statement:
To ensure a safe environment and protect public health by providing a publicly owned and operated disposal site for unprocessable waste.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 141
Department: Public Works
Division: Solid Waste Recycling Services
Section: Recycling
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Participating county government buildings
and parks
109
104
109
107
Percent of solid waste recycled countywide
N/A
N/A
N/A
40.0
This measure is reported annually in the fourth
quarter.
Number of volunteers that participate in
the Keep Broward Beautiful Program
410
245
715
1,500
Goal Statement:
To coordinate the processing of recyclables for the Broward Municipal Services District and for County governmental facilities, and to monitor and encourage
increased recycling and waste reduction throughout Broward County.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 142
Quarterly Performance Measurement Report
Department: Public Works
Division: Water and Wastewater Services
Section: Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Commissioner's requests per 10,000
customers
0.7
1.2
1.0
2.0
Ratio of Available Funds (Revenues net of
Operating Expense) to Debt Service
Payments
2.12
1.97
2.12
1.63
Total cost per 1,000 gallons (Retail Water
Operations)
3.400
2.900
3.400
3.550
Total cost per 1,000 gallons (Retail Sewer
Operations)
3.700
3.300
3.700
3.900
Total cost per 1,000 gallons (Regional Raw
Water Operations)
0.200
0.200
0.200
0.220
Total cost per 1,000 gallons (Regional
Treatment Operations)
1.070
0.840
1.070
0.940
Total cost per 1,000 gallons (Regional
Transmission Operations)
0.200
0.110
0.200
0.170
Goal Statement:
To administer and coordinate all activities within the Water and Wastewater Services to maintain financial stability, optimize productivity, increase cost-
effectiveness, and ensure compliance with all county, state, and federal requirements.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 143
Department: Public Works
Division: Water and Wastewater Services
Section: Business Operations
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Percent of financial management reports
completed within 30 days of the close of
the month
100
100
100
100
Provision for uncollectable payments as a
percentage of retail sales
34.37
3.16
37.81
2.50
Percent of inventory requisitions filled
within 3 days
95
95
95
95
Average total cost per customer account
per month
11.13
9.42
8.97
8.50
External audit comments
0
N/A
1
0
Percentage of purchase orders processed
within 3 days
88
93
91
87
Number of customer service calls received
12,330
11,156
38,117
120,000
External customer satisfaction rating
4.80
4.40
4.70
4.50
Percentage of payments processed within
30 days of receipt of proper documentation
98
N/A
292
97
Number of work orders completed
881
N/A
2,536
1,160
Goal Statement:
To provide business services to Water and Wastewater Services by delivering exceptional customer service; billing and collecting for services rendered;
safeguarding assets; providing accurate and timely financial analysis and information that supports responsible decision-making, and strategies to ensure fiscal
solvency; and promoting accountability, efficiency and innovation.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 144
Department: Public Works
Division: Water and Wastewater Services
Section: Business Operations
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Average number of water meters read
monthly
57,454
N/A
57,631
57,000
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 145
Department: Public Works
Division: Water and Wastewater Services
Section: Engineering
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Bid packages to purchasing
3
3
20
10
Developer projects coordinated (monthly
average)
75
80
247
84
Developer projects reviewed
32
22
162
160
Percent of developer plans reviewed in 14
days or less
100
100
100
99
Permit applications processed
86
37
225
200
Plats, site plans, easement vacations, re-
zonings processed
37
118
384
450
Change order percentage
0.10
-0.61
0.05
2.00
Dollars spent (millions)
29
9
58
55
Bid packages closed
0
1
0
8
Average dollar amount of
construction/consultant managed per
project manager (millions)
26
9
22
8
Goal Statement:
To plan, design, and construct facilities for Water & Wastewater Services (WWS) and its customers to ensure adequate system capacity to provide water, treat
sanitary sewer, and minimize storm water flooding.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 146
Department: Public Works
Division: Water and Wastewater Services
Section: Information Technology
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Work orders processed
280
425
741
1,200
Service calls processed
653
1,110
2,188
3,500
Percent of time response to a client
automation service call is within 90
minutes
89
92
88
90
Availability of applications and
infrastructure (%)
100
100
99
98
Average service call resolve time (minutes)
37
33
32
40
Internal customer satisfaction rating
4.74
4.74
4.79
4.60
Service calls per systems technician
109
185
365
500
Goal Statement:
To provide planning, acquisition, development, and maintenance of highly specialized Information Technology (IT) infrastructure and systems supporting
utility business processes and the IT infrastructure for the utility Supervisory Control and Data Acquisition (SCADA) systems.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 147
Department: Public Works
Division: Water and Wastewater Services
Section: Water & Wastewater Operations
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Direct cost of 1,000 gallons of treated retail
water sold (treated and purchased)
2.74
2.28
2.14
2.05
Direct cost per 1,000 gallons of retail
wastewater collected
2.80
1.59
2.19
1.80
Millions of gallons of raw water produced
1,557
1,642
4,758
6,500
Direct cost per 1,000 gallons of regional
wastewater treated
0.92
0.71
0.83
0.78
Direct cost per 1,000 gallons of regional
raw water sold
0.20
0.13
0.17
0.16
Millions of gallons of water delivered
2,436
2,494
7,404
10,000
Millions of gallons of wastewater collected
1,065
1,302
3,351
5,500
Number of external water quality customer
complaints
18
16
45
65
Percentage of water quality tests in
compliance
100
100
100
100
Percentage of sewage spills and line
blockage responses within 2-hours
100
100
100
100
Goal Statement:
To produce high quality potable water and reliable water distribution and wastewater collection services to our customers, and to ensure that all services of this
division are delivered in a safe, efficient, and cost-effective manner.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 148
Department: Public Works
Division: Water and Wastewater Services
Section: Water & Wastewater Operations
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Millions of gallons of wholesale wastewater
treated/disposed of
5,605
6,887
17,244
25,000
Millions of gallons of wholesale wastewater
transmitted
4,199
5,058
13,061
20,000
Wet tons of bio-solids disposed of
22,748
21,103
67,538
95,000
Number of system backups
0
0
0
0
Millions of gallons of hauled waste
collected
12
12
34
44
Number of permit violations
0
0
0
0
Number of laboratory analytes tested
11,862
N/A
36,008
42,000
Millions of gallons of purchased water
delivered annually
585
N/A
1,756
2,400
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 149
Department: Public Works
Division: Water and Wastewater Services
Section: Water Management
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Operation and maintenance cost per acre
for all waterways (dollars)
333
403
345
320
Number of structure operations required for
water control management
25
80
29
100
Structure operations are driven by rainfall
events and surface water diversion requirements.
Percentage of time that system surface
water elevations are maintained within 0.2
foot of the target wet/dry season elevations
80
85
83
80
Goal Statement:
To provide engineering and management services for the dependent water control districts and County regional/unincorporated waterbodies. To review
public/private development plans to identify capital improvements necessary to maintain and complete the secondary drainage system. To acquire, modify
and renew consumptive use permits necessary for existing and future water supplies for WWS customers.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 150
Department: Public Works
Division: Water and Wastewater Services
Section: Waterways Management
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of acres of Parks and other County
agency waterways treated with herbicide
53
25
157
350
Aquatic plant management cost per acre
for Parks and other County agency
waterways (dollars)
245
776
468
350
Number of acres of water control district
waterways treated with herbicide
252
91
629
1,200
Percent of time aquatic weed growth is
controlled in waterways so that weeds do
not remain in waterways more than 18
inches into the waterway in residential
areas and no more than 36 inches into the
waterway in other developments
85
90
88
85
Percent of time trash and debris is removed
and grass is cut in rights-of-way adjacent to
waterways down to the edge of water four
times per year or as scheduled
100
100
100
100
Goal Statement:
To provide efficient operation and maintenance of 80 miles of surface water management waterways and water control structures through water level analysis,
weather forecasting and utilization of herbicides, mechanical harvesting and grass eating carp practices to provide flood protection, recharge groundwater
and conserve water resources.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 151
Quarterly Performance Measurement Report
Department: Transportation
Division: Transit
Section: Administration
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of internal receivers processed
1,325
1,238
3,852
7,000
Percentage of packing slips, invoices,
internal receivers (i.e., receiving
documents) processed for payment within 5
working days of their receipt in the
Payables Section
92
100
93
97
Goal Statement:
To provide administrative, financial, leadership, and support services to the Transportation Department so that its programs meet the transportation needs of
Broward County.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 152
Department: Transportation
Division: Transit
Section: Safety and Security
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of FTA required random drug tests
conducted
83
116
308
320
Number of FTA required reasonable
alcohol tests conducted
35
33
77
120
Cost per random alcohol or drug test
(dollars)
165.47
165.78
150.05
160.00
Number of injuries per 100,000 trips
0.43
0.58
0.47
0.80
Goal Statement:
To ensure compliance with all Federal, State, and County guidelines, and to provide for a safe and secure environment for all transit passengers and
employees.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 153
Department: Transportation
Division: Transit
Section: Customer Relations and Communication
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Duration of customer service calls (in
seconds)
124
121
124
103
Number of telephone calls answered
85,618
75,513
267,038
400,000
Number of community outreach
presentations
16
26
64
70
Number of bus passes sold
77,165
98,734
249,759
430,000
Percentage of orders for bus passes filled
within 2 business days of confirmed request
99
98
N/A
95
Average monthly website visits
228,169
315,823
265,820
410,000
Goal Statement:
To effectively inform and educate the public on Broward County Transit services and programs; to increase ridership and promote the overall benefits of public
transportation even to those who may not use the service.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 154
Department: Transportation
Division: Transit
Section: Grant Management
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Total number of purchase documents
processed
785
728
2,312
3,500
Number of PO commodity lines processed
1,834
2,589
6,072
5,000
Percentage of purchase requisitions and
warehouse orders filled within 5 business
days of their receipt in the Grant
Management Section
80
76
84
85
Goal Statement:
To coordinate the various grants administration support activities of the Transit Division, ensuring compliance with Federal, State, Municipal, and County goals
and policies.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 155
Department: Transportation
Division: Transit
Section: Maintenance
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Miles between road calls
2,788
3,028
2,963
6,050
Number of revenue service interruptions
due to mechanical failure
1,553
1,427
4,372
1,250
Number of preventive maintenance
inspections
770
576
2,277
2,900
Average cost per repair work order (dollars)
495.91
491.51
486.75
420.00
Goal Statement:
To provide efficient, effective maintenance of the bus fleet and facilities to ensure safe and reliable service for the riding public.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 156
Department: Transportation
Division: Transit
Section: Paratransit Transportation
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Total number of ACT passenger trips
N/A
11,697
19,907
153,274
Total number of customer service
complaints received
N/A
1,110
2,902
4,000
Customer service complaints as a
percentage of passenger trips
N/A
0.60
N/A
0.90
On-time performance (%)
N/A
85.10
N/A
92.00
Program cost per trip (excluding ACT)
N/A
33.36
N/A
32.72
Contract cost (blended) per trip (excluding
ACT)
N/A
27.24
N/A
28.21
Passenger trips per revenue mile
N/A
0.090
N/A
0.080
Total number of ADA and Transportation
Disadvantaged Paratransit passenger trips
N/A
184,647
398,858
799,784
Accidents per 100,000 vehicle miles
N/A
2.37
N/A
1.50
Number of registered Paratransit
passengers
N/A
15,819
N/A
16,000
Goal Statement:
To provide public transportation services to elderly, poor, and disabled individuals in accordance with the Americans with Disabilities Act (ADA) and Chapter
427, Florida Statutes.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 157
Department: Transportation
Division: Transit
Section: Paratransit Transportation
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of Paratransit riders trained to use
fixed route
4
65
97
200
Portion (number) of Paratransit trips that
are Transportation Disadvantaged
Community Lifeline trips
N/A
41,147
99,984
143,961
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 158
Department: Transportation
Division: Transit
Section: Service and Capital Planning
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Subsidy per passenger ($)
N/A
3.05
N/A
2.85
Ratio of peak service vehicles to off-peak
vehicles
1.36
1.36
1.36
1.31
Number of Community Bus passenger trips
N/A
541,984
1,083,143
2,546,690
Number of directly operated passenger trips
(millions)
6.5
6.8
20.3
27.5
Passenger trips per community bus revenue
hour
N/A
12.1
N/A
13.9
Percentage of farebox recovery to cost
N/A
26
N/A
27
Number of bus stop upgrades
31
40
86
2,000
Number of passengers per revenue hour
22.2
23.3
22.9
25.5
Goal Statement:
To propose, develop, and implement modifications and improvements to the public transit system to expand access to, and usability of, public transit as a
transportation choice for residents and visitors to Broward County by working with County, Municipal, State, and Federal agencies and representatives to
improve integration of public transit services throughout the County.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 159
Department: Transportation
Division: Transit
Section: Transportation Operations
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Cost per passenger trip (dollars)
N/A
4.13
N/A
3.75
Number of driver at fault accidents per
100,000 miles
1.29
0.79
2.10
0.90
Number of operational complaints per
100,000 riders
22.12
22.94
20.81
16.50
Percentage of complainants contacted
96.6
96.7
95.3
98.3
Percent on-time performance
70.9
66.7
67.6
73.0
Percentage change in passenger trips
-3.90
-5.90
-5.20
0.00
Goal Statement:
To provide effective and reliable transportation for the riding public to ensure mobility and access.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 160
Department: Transportation
Division: Fleet Services
Section: Equipment Maintenance
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Preventive maintenance service (number
of vehicles)
650
574
1,984
2,350
Auto mechanic productivity (percentage of
billable hours vs. available annually)
142
103
117
92
Percent of time special purpose fleet
equipment is available
99
99
99
93
Average maintenance cost per vehicle ($)
327
318
976
1,300
Percent of general purpose preventive
maintenance service performed on
schedule
45
45
47
50
Percent of special purpose preventive
maintenance service performed on
schedule
21
37
28
50
Percentage of general purpose vehicle
repairs and preventive maintenance
completed within 2 days
60
48
59
60
Goal Statement:
To maintain the County equipment fleet for use by other County agencies at the lowest possible cost, ensuring fleet safety and reliability.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 161
Department: Transportation
Division: Fleet Services
Section: Inventory Control
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Percent of inventory available
80
64
71
80
Percent of time parts procurement
achieved a two-day turn around time
99
100
98
75
Gallons of fuel purchased
384,927
346,843
1,053,759
1,300,000
Number of purchase documents processed
61
30
146
800
Average inventory cost per numbered
vehicle ($)
490
456
1,360
1,800
Goal Statement:
To efficiently procure, stock, and issue the repair parts and fuel necessitated by fleet utilization, ensuring adequate and available inventory.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 162
Department: Transportation
Division: Fleet Services
Section: Vehicle Management
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Fleet size
2,860
2,622
2,860
2,500
Replacement vehicles purchased
54
63
93
300
Percent of time general fleet equipment is
available
99
99
99
97
Average total cost per vehicle ($)
987
902
2,749
4,000
Percent of time rental fleet equipment is
available
98
97
98
90
Miles driven on alternative fuel
N/A
N/A
N/A
300,000
This measure is reported annually in the fourth
quarter.
Internal customer satisfaction rating
N/A
N/A
N/A
4.20
This measure is reported annually in the fourth
quarter.
Goal Statement:
To manage the County equipment fleet, ensuring adequate fleet size, composition, and availability for the use of County agencies.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 163
Quarterly Performance Measurement Report
Department: Boards and Agencies
Division: Convention Center
Section: Convention Center Operations
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Convention Center contractor gross
operating profit/loss
111,089
2,951,678
111,089
-3,092,690
N/A
Gross revenue generated by Convention
Center contractor from Convention Center
operations
1,687,804
7,997,186
1,687,804
9,200,000
N/A
Convention Center contractor gross
expenditures to operate the Convention
Center
1,576,715
5,045,508
1,576,715
12,292,690
N/A
Non-contractor County expenses to operate
the Convention Center
N/A
N/A
N/A
1,719,950
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
5.00
5.00
5.00
5.00
Event Days
67
291
67
296
Attendance
80,690
369,432
80,690
352,687
Convention/trade shows (Event Days)
27
88
27
113
Annual economic impact (in dollars)
132,154,686
573,985,278
132,154,686
583,847,568
The annual economic impact is an estimated
number.
Goal Statement:
To maximize the benefit to the tourism industry through the successful operation of the Broward County Convention Center and to ensure a positive reputation
for Broward County by providing facility users with a well maintained, professionally managed Convention Center.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 164
Quarterly Performance Measurement Report
Department: Boards and Agencies
Division: Convention Center
Section: Convention Center Operations
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Cumulative operating cost per sq. ft ($)
2.63
8.42
2.63
10.95
Cumulative operating cost per occupied
sq. ft ($)
3.94
12.61
3.94
16.43
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 165
Department: Boards and Agencies
Division: Convention and Visitors Bureau
Section: Greater Fort Lauderdale Convention and Visitors Bureau (CVB)
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of room nights produced in
Broward County by sales staff
155,295
224,946
447,947
850,000
Average daily rates of a hotel room
(dollars)
140
139
157
140
Average hotel occupancy rate (percent)
76
81
78
74
Average number of room nights produced
in Broward County per sales staff member
19,412
28,118
55,994
85,000
Average revenue generated by each hotel
room in Broward County (dollars)
106
108
122
103
Millions of visitors to Broward County
N/A
3.4
N/A
14.0
Visitor estimates are currently unavailable at this
time until a new reporting method is
determined.
Goal Statement:
To provide industry leadership in the marketing of Broward County as a premier year round destination for leisure and convention visitors in order to generate
growth in the volume of occupied room nights and their corresponding economic impact.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 166
Department: Boards and Agencies
Division: Medical Examiner & Trauma Services
Section: Operations
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of cases investigated and
accepted
N/A
528
N/A
2,150
This measure is reported annually in the fourth
quarter.
Number of cases investigated but declined
jurisdiction
N/A
401
N/A
1,800
This measure is reported annually in the fourth
quarter.
Total number of indigent cases
investigated
N/A
79
N/A
400
This measure is reported annually in the fourth
quarter.
Number of indigent cases investigated and
approved for cremation at public expense
N/A
75
N/A
350
This measure is reported annually in the fourth
quarter.
Number of indigent cases cremated with
private funding
N/A
4
N/A
40
This measure is reported annually in the fourth
quarter.
Percent of indigent cases disposed of at
public expense
N/A
95
N/A
85
This measure is reported annually in the fourth
quarter.
Number of cases per investigator
N/A
168
N/A
650
This measure is reported annually in the fourth
quarter.
Total number of scenes visited
N/A
133
N/A
675
This measure is reported annually in the fourth
quarter.
Goal Statement:
To support all sections of the office by providing administrative services, collect and analyze information pertaining to deaths which fall within the jurisdiction
of the Medical Examiner, provide funding for indigent burial, and provide funding for cremation services when no private or charitable funds are available.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 167
Department: Boards and Agencies
Division: Medical Examiner & Trauma Services
Section: Pathology
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of autopsies and examinations per
pathologist
N/A
67
N/A
250
This measure is reported annually in the fourth
quarter.
Percentage of cases with final cause of
death determination of 90 days or less
N/A
98
N/A
95
This measure is reported annually in the fourth
quarter.
Percentage of autopsies completed within
24 hours of arrival of body to morgue
N/A
96
N/A
90
This measure is reported annually in the fourth
quarter.
Goal Statement:
To integrate the clinical information of past medical history and circumstances of death with evidentiary findings at the scene of death, document gross and
microscopic autopsy findings, document toxicological findings, reliably determine the cause and manner of death in medical examiner cases, and
subsequently use the information obtained from investigations to develop and implement programs designed to protect public health and reduce mortality.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 168
Department: Boards and Agencies
Division: Medical Examiner & Trauma Services
Section: Toxicology
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of Medical Examiner cases tested
N/A
336
N/A
1,300
This measure is reported annually in the fourth
quarter.
Number of cases submitted by law
enforcement agencies
N/A
82
N/A
320
This measure is reported annually in the fourth
quarter.
Cumulative number of Medical Examiner
cases per toxicologist
N/A
48
N/A
190
This measure is reported annually in the fourth
quarter.
Cumulative number of law enforcement
cases per toxicologist
N/A
12
N/A
45
This measure is reported annually in the fourth
quarter.
Total number of cases per toxicologist
N/A
60
N/A
235
This measure is reported annually in the fourth
quarter.
Total number of cases submitted for
toxicological analysis
N/A
407
N/A
1,620
This measure is reported annually in the fourth
quarter.
Average turnaround time of medical
examiner cases (days)
N/A
8
N/A
10
This measure is reported annually in the fourth
quarter.
Average turnaround time of law
enforcement cases submitted (days)
N/A
15
N/A
30
This measure is reported annually in the fourth
quarter.
Average turnaround time of all cases
submitted for toxicological analysis (days)
N/A
10
N/A
15
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide Countywide toxicology testing services for the Office of the Medical Examiner and Trauma Services and other requesting law enforcement
agencies.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 169
Department: Boards and Agencies
Division: Medical Examiner & Trauma Services
Section: Trauma Management
FY19
Prior Year
FY19
FY19
Performance Measure
Quarter 3
Quarter 3
Year to Date
Projection
Report Note
Number of trauma cases reviewed
82
52
186
215
Number of over-triage patients (trauma
alerts patients who are discharged from a
trauma hospital within 24 hours of arrival)
54
138
375
170
Number of under-triage patients (trauma
alert patients who are not taken to a trauma
center)
19
44
130
50
Total number of trauma patients (Levels 1,
2, and 3)
1,699
1,513
5,172
7,750
Goal Statement:
To ensure the planning and regulatory oversight of the Trauma Network for the provision of high quality, comprehensive trauma medical care; provide
regulatory oversight for emergency and non-emergency medical transportation; and coordinate the expeditious processing of the State of Florida Emergency
Medical Services (EMS) Grant funds to improve and expand pre-hospital EMS in Broward County.
FY19 Quarter 3
Broward County, Florida
Performance Measurement Report - Page 170
