Fiscal Year 2019
Annual Performance Measurement Report
Annual Performance Measurement Report
Fiscal Year 2019
Table of Contents
County Administration
Grants Administration ....................................................................................................................................................................... 1
Intergovernmental Affairs/Boards ..................................................................................................................................................... 2
Professional Standards/Human Rights ............................................................................................................................................. 3
Countywide Public Safety Applications ............................................................................................................................................. 4
Countywide Radio Communications ................................................................................................................................................. 5
Emergency Management .................................................................................................................................................................. 6
E-911 Fund ....................................................................................................................................................................................... 7
Economic Development .................................................................................................................................................................... 8
Small Business Development ........................................................................................................................................................... 9
Office of Management and Budget ................................................................................................................................................. 10
Public Information ........................................................................................................................................................................... 11
Call Center ...................................................................................................................................................................................... 12
Print Shop ....................................................................................................................................................................................... 13
Aviation
Administration/Executive ................................................................................................................................................................ 14
Business and Properties Management ........................................................................................................................................... 15
Airport Development ....................................................................................................................................................................... 16
Finance ........................................................................................................................................................................................... 17
Information Services ....................................................................................................................................................................... 18
Parking, Rental Car Center and Ground Transportation ................................................................................................................ 19
Operations ...................................................................................................................................................................................... 20
North Perry Airport (HWO) .............................................................................................................................................................. 21
Maintenance ................................................................................................................................................................................... 22
Annual Performance Measurement Report
Fiscal Year 2019
Table of Contents
Cultural
C
ultural Administration ................................................................................................................................................................... 23
Libr
aries
Financial & Administrative Services ................................................................................................................................................ 24
Libraries Public Services ................................................................................................................................................................ 25
P
arks and Recreation
Administration ................................................................................................................................................................................. 26
Regional Parks ............................................................................................................................................................................... 27
Extension Education ....................................................................................................................................................................... 28
Broward Municipal Services District Parks ..................................................................................................................................... 29
Parks and Recreation Target Range .............................................................................................................................................. 30
Parks and Recreation/Marine Law Enforcement ............................................................................................................................ 31
Everglades Holiday Park ................................................................................................................................................................ 32
E
nvironmental Protection and Growth Management
Animal Care and Adoption .............................................................................................................................................................. 33
Air Quality ....................................................................................................................................................................................... 34
Waste Regulation ........................................................................................................................................................................... 35
Environmental Assessment and Remediation ................................................................................................................................ 36
Water and Environmental Licensing ............................................................................................................................................... 37
Building Code - Unincorporated / Airport ........................................................................................................................................ 38
Building Code - Contract Cities ....................................................................................................................................................... 39
Contractor Licensing Enforcement ................................................................................................................................................. 40
Elevator Inspections ....................................................................................................................................................................... 41
Consumer Regulatory ..................................................................................................................................................................... 42
Annual Performance Measurement Report
Fiscal Year 2019
Table of Contents
Manatee Protection Plan ................................................................................................................................................................ 43
Housing Administration ................................................................................................................................................................... 44
Beach and Marine Resources ........................................................................................................................................................ 45
Water Resources Policy and Planning ........................................................................................................................................... 46
Environmental Monitoring ............................................................................................................................................................... 47
Energy and Sustainability ............................................................................................................................................................... 48
Development and Environmental Review ....................................................................................................................................... 49
Planning .......................................................................................................................................................................................... 50
Geographic Information Systems (GIS) .......................................................................................................................................... 51
Zoning and Code Enforcement ....................................................................................................................................................... 52
Environmental Protection ................................................................................................................................................................ 53
Consumer Protection ...................................................................................................................................................................... 54
Child Care Licensing and Inspections ............................................................................................................................................ 55
Enforcement Administration ............................................................................................................................................................ 56
Finance and A
dministrative Services
Administration ................................................................................................................................................................................. 57
Value Adjustment Board ................................................................................................................................................................. 58
Accounting ...................................................................................................................................................................................... 59
Customer Program Office ............................................................................................................................................................... 60
Application Services ....................................................................................................................................................................... 61
Infrastructure Services .................................................................................................................................................................... 62
Human Resources/General Services ............................................................................................................................................. 63
Human Resources/Learning and Organizational Development ...................................................................................................... 64
Employee Assistance Program ....................................................................................................................................................... 65
Employee Benefits Administration .................................................................................................................................................. 66
Annual Performance Measurement Report
Fiscal Year 2019
Table of Contents
Purchasing Administration .............................................................................................................................................................. 67
County Records .............................................................................................................................................................................. 68
Operations/Treasury ....................................................................................................................................................................... 69
Tourist Development Tax ................................................................................................................................................................ 70
Auto Tags ....................................................................................................................................................................................... 71
Taxes, Licenses, Enforcement and Personal Property ................................................................................................................... 72
Risk Management Administration ................................................................................................................................................... 73
Risk Management Workers' Compensation .................................................................................................................................... 74
Risk Management Liability .............................................................................................................................................................. 75
Risk Management Safety and Occupational Health ....................................................................................................................... 76
Human Services
Administration - Human Services ................................................................................................................................................... 77
Office of Evaluation and Planning ................................................................................................................................................... 78
Administration - Crisis Intervention and Support ............................................................................................................................ 79
Justice Services .............................................................................................................................................................................. 80
Nancy J. Cotterman Center ............................................................................................................................................................ 81
Admissions ..................................................................................................................................................................................... 82
Broward Addiction Recovery Administration ................................................................................................................................... 83
Detoxification Services ................................................................................................................................................................... 84
Outpatient Services ........................................................................................................................................................................ 85
Residential Services ....................................................................................................................................................................... 86
Administration - Community Partnerships ...................................................................................................................................... 87
Children's Services ......................................................................................................................................................................... 88
Health Care Services ...................................................................................................................................................................... 89
Homeless Services ......................................................................................................................................................................... 90
Behavioral Health Administration .................................................................................................................................................... 91
Annual Performance Measurement Report
Fiscal Year 2019
Table of Contents
Elderly Programs ............................................................................................................................................................................ 92
Elderly and Veterans Administration ............................................................................................................................................... 93
Veterans Services ........................................................................................................................................................................... 94
Family Success Administration ....................................................................................................................................................... 95
Family Success Centers ................................................................................................................................................................. 96
P
ort Everglades
Administration ................................................................................................................................................................................. 97
Business Administration ................................................................................................................................................................. 98
Finance ........................................................................................................................................................................................... 99
Operations .................................................................................................................................................................................... 100
Seaport Engineering and Facilities Maintenance ......................................................................................................................... 101
P
ublic Works
Construction Management ............................................................................................................................................................ 102
Cleaning ........................................................................................................................................................................................ 103
Paid Parking ................................................................................................................................................................................. 104
Program Administration/Management .......................................................................................................................................... 105
Real Property ................................................................................................................................................................................ 106
Repairs and Maintenance ............................................................................................................................................................. 107
Roads and Grounds ...................................................................................................................................................................... 108
Security ......................................................................................................................................................................................... 109
Utilities .......................................................................................................................................................................................... 110
Engineering Management and Design ......................................................................................................................................... 111
Engineering Services .................................................................................................................................................................... 112
Parks Planning and Engineering .................................................................................................................................................. 114
Construction/Highway Maintenance ............................................................................................................................................. 115
Annual Performance Measurement Report
Fiscal Year 2019
Table of Contents
Mosquito Control Local ................................................................................................................................................................. 116
Administration - Traffic Engineering .............................................................................................................................................. 117
Signal Construction/Maintenance ................................................................................................................................................. 118
Signal Systems Engineering ......................................................................................................................................................... 119
Traffic Studies ............................................................................................................................................................................... 120
Signs and Markings ...................................................................................................................................................................... 121
Solid Waste and Recycling Services
Municipal Services ........................................................................................................................................................................ 122
Bulk Waste and Yard Waste Program .......................................................................................................................................... 123
Household Hazardous Waste and Electronics Recycling Collection ............................................................................................ 124
Landfill Operations ........................................................................................................................................................................ 125
Recycling ...................................................................................................................................................................................... 126
Wat
er and Waste Water Services
Administration ............................................................................................................................................................................... 127
Information Technology ................................................................................................................................................................ 128
Engineering ................................................................................................................................................................................... 129
Business Operations ..................................................................................................................................................................... 130
Water & Wastewater Operations .................................................................................................................................................. 131
Water Management ...................................................................................................................................................................... 132
Waterways Management .............................................................................................................................................................. 133
T
ransportation
Administration ............................................................................................................................................................................... 134
Safety and Security ....................................................................................................................................................................... 135
Maintenance ................................................................................................................................................................................. 136
Annual Performance Measurement Report
Fiscal Year 2019
Table of Contents
Customer Relations and Communication ..................................................................................................................................... 137
Service and Capital Planning ........................................................................................................................................................ 138
Transportation Operations ............................................................................................................................................................ 139
Paratransit Transportation ............................................................................................................................................................ 140
Grant Management ....................................................................................................................................................................... 141
Vehicle Management .................................................................................................................................................................... 142
Inventory Control .......................................................................................................................................................................... 143
Equipment Maintenance ............................................................................................................................................................... 144
O
ffice of the Medical Examiner and Trauma Services
Operations .................................................................................................................................................................................... 145
Pathology ...................................................................................................................................................................................... 146
Toxicology ..................................................................................................................................................................................... 147
Trauma Management ................................................................................................................................................................... 148
C
onvention Center
Convention Center Operations ..................................................................................................................................................... 149
Greater Fort Lauderdale Convention and Visitors Bureau (CVB) ................................................................................................. 150
Prepared b
y
Office of Management and Budget
Norman S. J. Foster, Directo
r
Jennifer Steelman, Assistant Directo
r
PROGRAM MANAGER Jim Carbone
STAFF
Eli
j
ah Anderson
Jessica Cheun
g
Elise Coope
r
Michael Cotton
William Hod
g
e Hermann
Lisa Horn
Sam Lin
g
David MacKenzie
Jerem
y
McCann
Nohelia Orozco
Patrick Picard
Emil
Pope
A
n
g
el Won
g
SunJin Zanke
r
INTRODUCTION
The purpose of this Performance Management Report is to provide the results of Broward County programs for the
fiscal year ending September 30, 2019. This document reports the projected and actual performance of County agencies
for FY19 and shows actual performance for the two previous years. Variances in performance measurements greater than
15% between FY19 and FY18 are explained in notes accompanying the measure. All Broward County agencies that
report to the County Administrator are required to participate in the Performance Measurement Reporting System. The
performance measurement data in this report is a summary of the Administration’s operational performance for the
year, and the data is based on information reported by the Departments/Divisions/Offices.
The quarterly Performance Management Reports are published in electronic format only, approximately 90 days
following the end of each quarter. The annual report takes the place of the fourth quarter report and is typically published
in the first quarter of the following calendar year.
As for the quarterly reports, the annual report’s performance measures, data, and notes were reviewed and approved
by Division executive management prior to publication.
If you have any questions or desire additional information, please call the Office of Management and Budget at (954)
357-6345.
Broward County, Florida – Fiscal Year 2019 Annual Performance Measurement Report i
GOVERNMENTAL STRUCTURE OF BROWARD COUNTY
JUDICIARY
ELECTORATE
COUNTY
ADMINISTRATOR
ELECTIONS
SUPERVISOR
PROPERTY
APPRAISER
COUNTY AUDITOR
COUNTY ATTORNEY
SHERIFF
ASSISTANT
COUNTY ADMINISTRATORS
GREATER
FORT LAUDERDALE
CONVENTION &
VISITORS BUREAU
DEPUTY
COUNTY ADMINISTRATOR
OFFICE OF ECONOMIC
& SMALL BUSINESS
DEVELOPMENT
OFFICE OF
PUBLIC COMMUNICATIONS
PORT EVERGLADES
BUSINESS
ADMINISTRATION
BUSINESS
DEVELOPMENT
FINANCE
OPERATIONS
AVIATION
BUSINESS &
PROPERTIES
MANAGEMENT
FINANCE
ADMINISTRATION
MAINTENANCE
OPERATIONS
PLANNING
PUBLIC WORKS
FACILITIES
MANAGEMENT
HIGHWAY
CONSTRUCTION
& ENGINEERING
HIGHWAY &
BRIDGE
MAINTENANCE
CONSTRUCTION
MANAGEMENT
SEAPORT
ENGINEERING &
FACILITIES MAINTNANCE
TRAFFIC
ENGINEERING
WATER &
WASTEWATER
SERVICES
SOLID WASTE &
RECYCLING
SERVICES
PARKS &
RECREATION
CULTURAL
LIBRARIES
FINANCE &
ADMINISTRATIVE
SERVICES
ACCOUNTING
ENTERPRISE
TECHNOLOGY
SERVICES
OFFICE OF
MANAGEMENT & BUDGET
TRANSPORTATION
HUMAN SERVICES
BROWARD ADDICTION
RECOVERY CENTER
CRISIS INTERVENTION
SUPPORT DIVISION
ELDERLY &
VETERANS SERVICES
FAMILY SUCCESS
ADMINISTRATION
OFFICE OF MEDICAL
EXAMINER & TRAUMA
SERVICES
ENVIRONMENTAL
PROTECTION
& GROWTH
MANAGEMENT
HOUSING FINANCE
& COMMUNITY
REDEVELOPMENT
ENVIRONMENTAL
AND CONSUMER
PROTECTION
ENVIRONMENTAL
PLANNING &
COMMUNITY
RESILIENCE
PLANNING &
DEVELOPMENT
MANAGEMENT
ENVIRONMENTAL
ENGINEERING
AND PERMITTING
BUILDING CODE
SERVICES
EMERGENCY
MANAGEMENT
FLEET SERVICES
AIRPORT EXPANSION
PROGRAM
COMMUNITY
PARTNERSHIPS
(Children, Homeless and
Health Care Services)
CAPITAL
IMPROVEMENT
PROJECTS
HUMAN
RESOURCES
RISK MANAGEMENT
RECORDS, TAXES &
TREASURY
PURCHASING
TRANSIT
RAIL
PLANNING COUNCIL
ANIMAL CARE
& ADOPTION
OFFICE OF THE
INSPECTOR
GENERAL
OFFICE OF REGIONAL
EMERGENCY SERVICES
& COMMUNICATIONS
COUNTY COMMISSION
NINE MEMBER BOARD
Broward County, Florida — Fiscal Year 2019 ii
BROWARD COUNTY OVERVIEW
Broward County, Florida – Fiscal Year 2019 Annual Performance Measurement Report Page iii
The following statistics compare various Broward County demographics and performance with the State of Florida and with Miami-
Dade County and Palm Beach County, our neighbors to the south and north. The comparisons are presented in the categories of
demographics, economic indicators, and other variables.
Demographics
POPULATION 2017 Estimate
Percent of
State
2010 Census
Percent of
State
2018 Estimate
Percent of
State
Florida
20,984,400
100%
18,801,310
100%
21,299,325
100%
Broward
1,935,878
9.2%
1,748,066
9.3%
1,951,260
9.2%
Miami-Dade
2,751,796
13.1%
2,496,435
13.3%
2,761,581
13.0%
Palm Beach
1,471,150
7.0%
1,320,134
7.0%
1,485,941
7.0%
Source: US Census Bureau: 2018 American Community Survey 1-Year Estimates K200104
ETHNIC
DIVERSITY
1
White Black Other Hispanic Origin
2010
Census
2018
Estimate
2010
Census
2018
Estimate
2010
Census
2018
Estimate
2010
Census
2018
Estimate
Florida
75.0%
74.6%
16.0%
16.0%
9.0%
9.4%
22.5%
26.1%
Broward
63.1%
59.5%
26.7%
28.8%
10.2%
11.7%
25.1%
30.4%
Miami-Dade
73.8%
74.4%
18.9%
17.1%
5.4%
8.5%
65.0%
69.1%
Palm Beach
73.5%
73.1%
17.3%
18.4%
4.7%
8.5 %
19.0%
22.9%
Source: US Census Bureau: 2018 American Community Survey 1-Year Estimates DP05
AGE DISTRIBUTION
(% Estimate)
0-14 15-24 25-44 45-64 65-84 85+
2017
2018
2017
2018
2017
2018
2017
2018
2017
2018
2017
2018
Florida
16.5
16.5
11.9
11.6
25.0
25.1
26.5
26.3
17.5
17.8
2.6
2.7
Broward
17.5
17.6
11.7
11.4
26.8
26.9
27.7
27.5
13.8
14.2
2.4
2.4
Miami-Dade
16.9
16.8
11.9
11.8
28.2
28.0
27.1
27.2
13.6
13.9
2.2
2.3
Palm Beach 15.8 15.7 11.0 10.9 23.4 23.4 26.3 26.1 19.4 19.7 4.0 4.2
Source: US Census Bureau: 2018 American Community Survey 1-Year Estimates K200104
1
Totals do not add up to 100% due to the inclusion of Whites and Blacks in the Hispanic Origin category. Hispanic Origin refers to ethnicity not race. Other includes
American Indian, Alaskan Native, Asian, Hawaiian or Pacific Islander.
BROWARD COUNTY OVERVIEW
Broward County, Florida – Fiscal Year 2019 Annual Performance Measurement Report Page iv
Demographics (continued)
REFUGEE ENTRANT AND
ASYLEE POPULATION
2016 2017 2018 % Change 2017-2018
Florida 62,223 33,279 8,029 -75.9%
Broward 2,499 1,559 418 -73.2%
Miami-Dade 41,185 20,030 4,146 -79.3%
Palm Beach 3,397 2,554 559 -78.1%
Source: Florida Department of Children and Families Refugee Services Statistics
Economic Indicators
UNEMPLOYMENT RATES
2
2016
2017
2018
Persons Rate Persons Rate Persons Rate
United States 7,447,000 4.7% 6,982,000 4.4% 6,314,000 3.9%
Florida 473,000 4.8% 419,000 4.2% 365,099 3.6%
Broward 44,973 4.5% 39,744 3.9% 34,919 3.4%
Miami-Dade 70,803 5.3% 66,731 4.8% 53,279 3.9%
Palm Beach 33,219 4.7% 29,486 5% 26,049 3.6%
Source: Bureau of Labor Statistics
MEDIAN HOUSEHOLD
INCOME
2016 2017 2018 % Change 2017-2018
Florida $50,860 $52,594 $55,462 0.3%
Broward
$54,212
$56,842
$57,278
0.8%
Miami-Dade $45,935 $49,930 $52,205 4.5%
Palm Beach $57,580 $60,057 $61,691 2.7%
Source: US Census Bureau: 2018 American Community Survey 1-Year Estimates S1903
2
2016 Unemployment rates for Florida and Florida counties have been revised as of March 23, 2018.
BROWARD COUNTY OVERVIEW
Broward County, Florida – Fiscal Year 2019 Annual Performance Measurement Report Page v
Economic Indicators (continued)
BUILDING PERMITS
Total Value of Building Permits &
New Housing Starts (Thousands)
Permits: Single Family
Units
Permits: Multi-Family
Units
2017 2018 2017 2018 2017 2018
Florida $28,095,289 $31,543,714 85,267 97,055 47,452 48,726
Broward $991,061 $719,415 1,748 1,580 3,286 1,752
Miami-Dade $2,239,145 $2,260,848 2,285 2,449 8,269 9,254
Palm Beach $1,316,857 $1,312,556 2,622 2,993 1,513 1,525
Source: US Census Bureau Building Permits Survey
BROWARD COUNTY
INCOME (PER
HOUSEHOLD)
Average Annual
Wages
Annual Change in
Wages
Per Capita Personal
Income (PCI)
Annual Change in
PCI
2015 $76,818 4.6% $29,139 3.3%
2016 $79,147 3.0% $30,297 4.0%
2017 $82,449 4.2% $31,594 4.3%
2018 $84,524 2.5% $32,368 2.4%
Source: US Census Bureau: 2018 American Community Survey 1-Year Estimates S1902
NUMBER OF HOUSING
UNITS
2016 2017 2018 % Change 2017-2018
Florida 9,301,642 9,441,585 9,547,762 1.1%
Broward 822,931 823,622 826,949 0.4%
Miami-Dade 1,021,527 1,024,289 1,032,000 0.8%
Palm Beach 683,521 687,082 689,961 0.4%
Source: US Census Bureau: 2018 American Community Survey 1-Year Estimates DP04
BROWARD COUNTY OVERVIEW
Broward County, Florida – Fiscal Year 2019 Annual Performance Measurement Report Page vi
Economic Indicators (continued)
OWNER OCCUPIED
HOME MEDIAN VALUE
2016 2017 2018 % Change 2017-2018
United States $205,000 $217,600 $229,700 5.6%
Florida $197,700 $214,000 $230,600 7.8%
Broward $246,100 $260,700 $277,600 6.5%
Miami-Dade $265,200 $288,100 $317,100 10.0%
Palm Beach $269,000 $282,900 $299,800 6.0%
Source: US Census Bureau: 2018 American Community Survey 1-Year Estimates DP04
RENTER OCCUPIED
UNITS MEDIAN RENT
2016 2017 2018 % Change 2017-2018
United States $981 $1,012 $1,058 4.5%
Florida $1,086 $1,128 $1,182 4.8%
Broward $1,296 $1,328 $1,372 3.3%
Miami-Dade $1,162 $1,290 $1,349 4.6%
Palm Beach $1,241 $1,349 $1,369 1.5%
Source: US Census Bureau: 2018 American Community Survey 1-Year Estimates DP04
RENT AS PERCENTAGE OF HOUSEHOLD
INCOME, BROWARD 2018
Number of units Percent of Total
Less than 15.0 percent
17,132
6.9%
15.0 to 19.9 percent
22,154
8.9%
20.0 to 24.9 percent
29,027
11.7%
25.0 to 29.9 percent
27,909
11.2%
30.0 to 34.9 percent
24,818
10.0%
35.0 percent or more
127,665
51.3%
Total
3
248,705
100.0%
Source: US Census Bureau: 2018 American Community Survey 1-Year Estimates DP04
3
12,268 units not computed.
BROWARD COUNTY OVERVIEW
Broward County, Florida – Fiscal Year 2019 Annual Performance Measurement Report Page vii
Economic Indicators (continued)
PERCENT OF FAMILIES BELOW
POVERTY LEVEL (% Estimate)
2016 2017 2018
US 10.0% 9.5% 9.3%
Florida 10.5% 10.1% 9.7%
Broward
10.6%
9.4%
9.3%
Miami-Dade 14.7% 13.8% 13.2%
Palm Beach 8.6% 7.8% 8.7%
Source: US Census Bureau: 2018 American Community Survey 1-Year Estimates S1702
Other Variables
CRIMINAL OFFENSES
(2018)
Total
4
Violent
5
Nonviolent
6
Per 100,000
Population
% Change 2017-
2018
Florida 567,166 81,896 485,270 2,721.4 -9.0%
Broward
58,658
7,071
51,587
3,090.6
-10.8%
Miami-Dade 100,541 13,732 86,809 3,617.5 -7.4%
Palm Beach 40,781 5,865 34,916 2,845.0 -12.3%
Source: Florida Department of Law Enforcement 2018: Statewide County Offense Report
SOCIAL CHARACTERISTICS (2018)
High School Graduate or
Higher
Bachelor’s Degree or
Higher
Speak a language other
than English at Home
Florida 88.0% 29.2% 29.7%
Broward
88.8%
31.9%
42.0%
Miami-Dade 81.5% 28.8% 74.3%
Palm Beach 88.2% 35.7% 32.7%
4
Actual offenses known to law enforcement officers.
5
Includes murder, sexual offenses, robbery and aggravated assault.
6
Includes breaking and entering (burglary), larceny and auto theft.
BROWARD COUNTY OVERVIEW
Broward County, Florida – Fiscal Year 2019 Annual Performance Measurement Report Page viii
Source: US Census Bureau: 2018 American Community Survey 1-Year Estimates S1501 and S1601
Other Variables (continued)
VOTER REGISTRATION (2018) Total Number Percent of Population
Florida
13,536,830
63.6%
Broward
1,183,285
60.6%
Miami-Dade
1,451,599
52.6%
Palm Beach
968,331
65.2%
Source: Florida Department of State, Division of Elections, Voter Registration Data
US Census Bureau: 2018 American Community Survey 1-Year Estimates
 County Administration
 Grants Administration
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of grant management technical assistance and
contractual reviews completed by Grants Administration
35.00
28.00
20.00
80.00
185.7%
The increase from prior year was a result of stronger
management oversight and tools, including the development
of policies and procedures that included ways to improve the
scope and efficiencies of grant management technical
assistance.
Number of grant opportunities submitted with assistance
from Grants Administration
N/A
38.00
20.00
24.00
-36.8%
This number can be highly variable from year to year. It is
affected by the number of notices of funding opportunities
released by the Federal and State government, that are
appropriate for Broward County to apply for.
Number of grant opportunities identified and forwarded
to eligible agencies
N/A
129.00
70.00
80.00
-38.0%
Decrease is due to fewer appropriate grant opportunities
being available for the County, as well as staff vacancy.
Percent of grant proposals submitted through Grants
Administration during the rating period that will be
funded at some level
83.50
59.50
75.00
61.50
3.4%
Internal customer satisfaction rating
4.30
4.59
4.50
4.55
-0.9%
Percent of grantees that successfully complete their
corrective action plans after technical assistance has
been given
N/A
100.00
90.00
100.00
0.0%
Percent of participants who complete Grant Program
Manager trainings that demonstrate an increase in
knowledge
87.50
85.00
85.00
85.96
1.1%
Goal Statement:
To serve as a centralized resource to identify and enhance the quality of County grant applications and to provide technical assistance and training to County agencies to improve grant management effectiveness and ensure
compliance with regulations.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 1
 County Administration
 Intergovernmental Affairs/Boards
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of meetings/updates provided to communicate
the Board's legislative and funding initiatives to all
levels of government
643.00
943.00
600.00
991.00
5.1%
Number of board appointments and removals processed
277.00
186.00
275.00
250.00
34.4%
The number of Board appointments and removals processed
is higher due to increased activity for Commissioners to
approve appointments.
Correspondence disseminated in an effective and
accurate manner
2,138.00
2,229.00
2,000.00
2,116.00
-5.1%
Number of scheduling efforts coordinated and
completed for commissioners and internal customers
100.00
115.00
80.00
155.00
34.8%
The increase from prior year was due to a higher volume of
meetings requested by Commissioners during the fourth
quarter.
Legislative communication disseminated in a timely,
effective and accurate manner
22.00
37.00
30.00
48.00
29.7%
The increase from prior year was due to a higher volume of
legislative issues that arose during the 2020 Session
Committee Weeks which started early in September 2019
(there were no Session Committee Weeks in September the
previous year).
Internal customer satisfaction rating
N/A
4.50
4.50
4.50
0.0%
Goal Statement:
To enhance the quality of life for Broward County residents, businesses, and visitors through effective advocacy and coordination of the Board of County Commissioner's federal and state programs.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 2
 County Administration
 Professional Standards/Human Rights
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of complaints filed and under investigation, all
programs
159.00
166.00
185.00
227.00
36.7%
No data was reported in the third quarter of FY18 due to staff
turnover. Therefore, FY18 only reflects partial data.
Number of ADA compliance area reviews conducted
147.00
1,028.00
150.00
19.00
-98.2%
During FY 18, the County was still bringing items into
compliance from a previous Countywide ADA Assessment as
well as responding to complaints, completion of new
construction/improvement projects or upgrades to ADA
regulated items.
Number of inquiries, referrals, and technical assistance
requests per Professional Standards employee
351.20
186.40
75.00
427.50
129.3%
In FY 18 the number of staff included in the calculation was
higher due to cross training. In addition, in FY 19 Professional
Standards had staff turnover and long-term leave.
Number of complaints filed and under investigation per
Professional Standards employee
37.45
22.45
40.00
88.00
292.0%
In FY 18 the number of staff included in the calculation was
higher due to cross training. In addition, in FY 19 Professional
Standards had staff turnover and long-term leave.
Number of inquiries, referrals, and technical assistance
requests, all programs
1,756.00
1,553.00
500.00
1,702.00
9.6%
Number of closed Fair Housing investigations, per
Human Rights employee
22.00
19.00
20.00
23.50
23.7%
Increase due to Human Rights section turnover and long-term
leave which increased the number of closed Fair Housing
investigations relative to the remaining employees.
Number of closed Act Only cases, per Human Rights
employee
27.00
14.00
12.00
6.00
-57.1%
Decrease due to Human Rights turnover and long-term leave
which decreased the amount of act only cases the remaining
employees could close, as staff prioritized Housing and Urban
Development(HUD) contract cases.
Total number of dual-filed Fair Housing cases closed
48.00
56.00
55.00
46.00
-17.9%
In FY 19 Human Rights had turnover and long-term leave
which decreased the number of employees working on fair
housing investigations compared with the previous year.
Number of investigations completed, all programs
122.00
69.00
140.00
75.00
8.7%
Percent of dual-filed housing cases closed within
federal timeframe of 100 days
20.67
29.00
20.00
24.00
-17.2%
In FY 19 Human Rights had turnover and long-term leave
which decreased the number of employees working on fair
housing investigations compared with the previous year.
Goal Statement:
To provide leadership and professional administration of all aspects of the County's equal opportunity programs and services, ensure compliance with federal laws and regulations related to Americans with Disabilities Act (ADA),
Health Insurance Portability and Accountability Act (HIPAA), internal investigations, and Whistleblower complaints; to protect the integrity of Broward County Government services by ensuring accountability and compliance in an
effort to promote equity and justice, while limiting County liability. To promote and ensure equal treatment, access and inclusion for all persons within Broward County in a manner that fosters unity, diversity, and tolerance
through quality public service.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 3
 Regional Emergency Services and Communications
 Countywide Public Safety Applications
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Percent of time the PSI network is available
99.89
99.12
99.99
99.97
0.9%
Percent of time public safety applications are available
99.77
98.92
99.99
99.93
1.0%
Percent of closest unit response capability from a
technology perspective
87.00
87.00
100.00
87.00
0.0%
Goal Statement:
To foster information sharing and data interoperability by strategically designing, implementing, and maintaining cost effective mission critical public safety applications, the Public Safety Intranet (PSI), and mobile data systems
that best meet the requirements of Broward County's emergency responders.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 4
 Regional Emergency Services and Communications
 Countywide Radio Communications
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Percent of radio repairs completed within 2 days
98.45
100.00
95.00
99.80
-0.2%
Percent of radio system availablity time
99.98
100.00
99.99
100.00
0.0%
Percent of radio interoperability achieved countywide
100.00
100.00
100.00
100.00
0.0%
Goal Statement:
To foster information sharing and communication interoperability by strategically designing, implementing, and maintaining cost effective mission critical public safety radio systems that best meet the requirements of Broward
County's emergency responders.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 5
 Regional Emergency Services and Communications
 Emergency Management
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of health care facility emergency management
plans reviewed and approved by Emergency
Management staff
307.00
455.00
300.00
392.00
-13.8%
Number of exercises conducted or participated in to
evaluate plans and procedures
14.00
18.00
20.00
8.00
-55.6%
Decrease in participation due to lack of staffing during first
quarter; in addition, Florida Division of Emergency
Management and several municipal agencies cancelled
several exercises where Broward Emergency Management
Division normally participates. We anticipate an increase in
the future due to increased staffing.
Number of Continuity of Operations plans that are
reviewed by Emergency Management staff
22.00
12.00
45.00
13.00
8.3%
Number of facilities that store extremely hazardous
materials inspected and reported to the State by
Emergency Management staff
127.00
116.00
119.00
119.00
2.6%
Number of countywide mitigation program proposals
maintained, reviewed and updated by Emergency
Management staff
318.00
378.00
300.00
398.00
5.3%
Number of Broward Emergency Response Team
Standard Operating Procedures reviewed and approved
by Emergency Management staff
25.00
43.00
37.00
33.00
-23.3%
Decrease due to lack of staff during the first quarter,
reorganization of sections, duties and responsibilities during
the second quarter, which required several changes to
Standard Operating Procedures (SOPs). Many agencies are
still reviewing their SOPs for updates. Review and approvals
are expected to be on target moving forward.
Customer satisfaction rating
4.80
4.67
4.80
4.80
2.8%
Percentage of Broward Emergency Response Team staff
that are credentialed
54.00
70.00
75.00
52.00
-25.7%
Credentialing process was updated prior to hurricane season.
Personnel that have not been credentialed include
individuals who:
-Had no Authorized Personnel list(s) provided by their
Agencies.
-Have not completed WebEOC training.
-Are missing a photo in the Johnson Control System.
Goal Statement:
To safeguard lives and property of Broward County residents and visitors by providing effective emergency management through prevention, protection, mitigation, response and recovery capabilities.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 6
 Regional Emergency Services and Communications
 E-911 Fund
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Percent of 911 call processing availability
99.98
99.95
99.99
100.00
0.1%
Percent of 911 position recording availability
100.00
100.00
99.99
100.00
0.0%
Percent of 911 CAMA trunk availability
96.22
95.64
99.99
99.49
4.0%
Percent E-911 database accuracy maintained
100.00
100.00
99.99
100.00
0.0%
Goal Statement:
Excellence in the Broward County regional E-911 system by creating and maintaining an effective, efficient, reliable, and survivable system, with a reduced total cost of ownership. Focusing on providing a flexible, robust, and
technologically advanced system; on utilizing best practice processes; and on fostering a collaborative environment among Public Safety Answering Points.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 7
 Economic Small Business Development
 Economic Development
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Amount of new capital investment made by targeted
industry or targeted area companies relocating to or
expanding in Broward County
12,077,364.00
53,907,923.00
15,000,000.00
96,088,928.00
78.2%
The increase from the prior year is primarily due to a large
scale $55 million industrial sewage wastewater, solid waste,
and related treatment facilities under construction by FP&L in
Dania Beach.
Number of firms assisted in obtaining financing
6.00
8.00
12.00
11.00
37.5%
OESBD partnered with the Urban League of Broward County,
to identify candidates for their loan program, resulting in a
higher number of firms assisted.
Number of business assistance seminars and workshops
coordinated or conducted
10.00
18.00
20.00
22.00
22.2%
The increase from the prior year was due to additional
available contracting opportunities with the County.
Number of recruited companies that relocated to
Broward County
6.00
6.00
7.00
5.00
-16.7%
Companies relocating to Broward County do not occur
uniformly through a given year, resulting in fluctuations from
year to year.
Total number of targeted industry jobs recruited through
economic development partnership efforts
570.00
337.00
325.00
291.00
-13.6%
Total number of targeted area jobs recruited through
economic development partnership efforts
33.00
10.00
35.00
9.00
-10.0%
Number of target area jobs retained
12.00
37.00
50.00
108.00
191.9%
This measure is significantly higher than previous reporting
periods due to an aggressive initiative in targeted areas to
assist manufacturers in securing much needed refunds on
utility costs. OESBD has also launched an active survey and
business engagement effort which contributes to this measure.
Number of international trade related workshops,
seminars, and events coordinated or conducted
19.00
21.00
20.00
20.00
-4.8%
Number of clients provided business development
assistance
87.00
127.00
80.00
108.00
-15.0%
Number of firms provided international trade assistance
37.00
49.00
40.00
50.00
2.0%
Number of target industry jobs retained
1,967.00
1,624.00
425.00
1,615.00
-0.6%
External customer satisfaction rating
3.82
4.90
4.50
3.80
-22.4%
Due to the low response rate for the survey, the rating has a
high variance year to year.
Goal Statement:
To maximize and positively impact employment and investment by creating a diversified and sustainable economy, promoting growth for entrepreneurs and existing businesses alike in Broward County and beyond.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 8
 Economic Small Business Development
 Small Business Development
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of small business compliance activities
conducted
2,454.00
3,158.00
2,250.00
3,295.00
4.3%
Number of targeted outreach activities conducted
577.00
1,368.00
560.00
1,338.00
-2.2%
Number of participants in small business development
programs
3,617.00
5,971.00
3,200.00
7,004.00
17.3%
The increase from the prior year was due to additional
available contracting opportunities with the County.
Number of community relations and outreach events
conducted and/or participated in
87.00
87.00
72.00
128.00
47.1%
The increase from the prior year was due to an increase in
informational outreach conducted due to additional
available contracting opportunities with the County.
Number of small businesses/agencies trained in a formal
setting
201.00
488.00
500.00
269.00
-44.9%
Based on the trend of fewer attendees participating in these
trainings, the total number of trainings for FY19 was reduced
compared to FY18, which directly impacted total audience
participation.
Number of small businesses receiving one on one
technical assistance
579.00
575.00
600.00
285.00
-50.4%
Due to staff turnover, the Community Relations and Outreach
section was not able to perform the expected amount of one
on one sessions for FY19.
Number of firms connected to external partners for
additional assistance
54.00
75.00
70.00
22.00
-70.7%
There was a reduction in staffing for over eight months which
resulted in existing staffing resources and responsibilities
being shifted to other tasks. Also, as the public continues to
learn and better understand what OESBD does, the
Community Relations and Outreach section receives fewer
requests and inquiries, that result in fewer referrals to external
partners.
Percentage of certification applications processed
within 90 days
100.00
100.00
100.00
100.00
0.0%
Percentage of compliance reviews conducted within
the targeted ten business days
94.50
92.75
87.00
93.00
0.3%
External customer satisfaction rating
4.28
4.49
4.50
4.73
5.3%
Number of certified firms participating in County
contracting as a prime contractor or subcontractor
532.00
366.00
435.00
401.00
9.6%
Goal Statement:
To provide access to contract opportunities, grow the local tax base and increase employment through the support, retention and expansion of small and emerging businesses, while encouraging and promoting entrepreneurship
and achieving the mandate set for local and federal funding.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 9
 Office of Management and Budget
 Office of Management and Budget
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Internal customer satisfaction rating
4.80
4.79
4.50
4.67
-2.5%
Internal consulting customer satisfaction rating
4.57
N/A
4.50
4.75
N/A
Number of internal consulting projects completed
3.00
4.00
5.00
2.00
-50.0%
Due to implementation of a new budget development system,
internal consulting project emphasis was reduced.
Goal Statement:
To develop budget and management recommendations for the County Administrator to support Commission policies and optimize the allocation and utilization of resources.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 10
 Public Communication
 Public Information
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Pages of artwork/web site pages produced and revised
8,717.00
13,388.00
12,500.00
10,880.00
-18.7%
The decrease from prior year is due to a more efficient web
site design. Multiple pages have been consolidated, which
requires fewer pages to be produced and revised.
News releases processed
669.00
494.00
600.00
498.00
0.8%
Editorial assignments
569.00
517.00
500.00
582.00
12.6%
Events/programs promoted
310.00
388.00
325.00
413.00
6.4%
Number of Government meetings televised/webcast
131.00
91.00
147.00
152.00
67.0%
The increase from prior year is higher due to changes to the
procurement code mandating webcasting of Request For
Proposal (RFP) committee meetings.
Number of Internet pages viewed (www.broward.org)
136,382,100.00
90,128,011.00
150,000,000.00
94,107,454.00
4.4%
Public record request responses
4,001.00
4,058.00
3,800.00
4,287.00
5.6%
Internal customer satisfaction rating
4.60
4.60
4.70
4.68
1.7%
Number of unique visitors to the web site per month
780,600.25
709,087.75
625,000.00
868,018.50
22.4%
The increase from the prior year is due to a software update in
January/February that forced recurring visitors to appear as
new visitors for those two months, as well as increased traffic
due to Hurricane Dorian in August.
Cost of Public Information Program per resident
1.00
1.84
1.93
2.06
12.0%
Goal Statement:
To provide information to residents, businesses, visitors and employees, to increase awareness of County programs and services and their value to the community.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 11
 Public Communication
 Call Center
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of calls received
431,991.00
390,522.00
400,000.00
371,078.00
-5.0%
Number of calls answered per FTE per shift
83.13
78.25
80.00
78.10
-0.2%
Customer satisfaction rating
4.70
4.50
4.60
4.22
-6.2%
Percentage of Homeless Helpline calls answered < 4
minutes
N/A
N/A
80.00
83.27
N/A
Percentage of calls answered < 24 seconds
42.90
49.00
60.00
54.70
11.6%
Percent of all calls abandoned in queue
14.40
12.10
10.00
11.40
-5.8%
Average wait time in queue (seconds)
132.00
172.00
100.00
103.00
-40.1%
The Homeless Helpline changed its procedures in late 2018
based on direction from Human Services, where the Homeless
Helpline no longer allotted emergency beds to callers. This
change reduced both the number of calls and Average Speed
of Answer. Because of the Homeless Helpline changes, we
were able to utilize the Homeless Helpline team to backfill
the Low Income Home Energy Assistance Program (LIHEAP)
queue, reducing LIHEAP Average Speed of Answer.
Average length per call (seconds)
196.00
214.00
205.00
217.00
1.4%
Goal Statement:
To provide a one-stop, multi-lingual County information and service center that provides residents, businesses and visitors easy access to information about most Broward County services, programs and activities.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 12
 Public Communication
 Print Shop
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of pages printed and duplicated
12,982,130.00
16,757,444.00
15,000,000.00
16,014,451.00
-4.4%
Cost per thousand pages copied or printed ($)
60.22
52.76
59.00
56.48
7.1%
Customer satisfaction rating
4.91
4.99
4.90
4.97
-0.4%
Pages printed and duplicated per FTE
2,163,688.00
2,792,907.00
2,500,000.00
2,669,075.00
-4.4%
Goal Statement:
To provide high-quality printing and display services to meet the needs of County agencies, as well as local municipalities and other government organizations, in a timely and cost-effective manner.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 13
 Aviation
 Administration/Executive
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Percentage of employees rating a completed course as
helpful in their job
99.00
99.00
98.00
98.00
-1.0%
Airports Council International Airport Service Quality
Score for overall airport satisfaction (scale 1-5)
3.83
3.99
4.00
4.00
0.3%
Percent of employees satisfied with Human Resources'
services
81.00
86.80
85.00
83.40
-3.9%
Number of volunteers
130.00
120.00
130.00
110.00
-8.3%
Domestic Origin & Destination Market Share in South
Florida (%)
50.00
54.00
55.00
54.00
0.0%
Number of destinations served
143.00
141.00
140.00
151.00
7.1%
Goal Statement:
To provide the executive and administrative support necessary to the Divisions within the Aviation Department to ensure continued efficiencies, effectiveness, and compliance with County policies and goals.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 14
 Aviation
 Business and Properties Management
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Airports Council International Airport Service Quality
Score for Food and Beverage Concessions
3.38
3.54
3.40
3.60
1.7%
Airports Council International Airport Service Quality
Score for Retail Shopping Concessions
3.34
3.47
3.30
3.67
5.8%
News and gifts revenue per enplaned passenger
0.47
0.46
0.45
0.47
2.2%
Food and beverage revenue per enplaned passenger
1.09
1.12
1.11
1.17
4.5%
Total rental car revenue per enplaned passenger
3.96
3.56
3.89
3.48
-2.2%
Concession Sales per enplaned passenger
9.97
10.33
9.63
10.74
4.0%
Goal Statement:
To provide opportunities for property development and increase services to meet the demands of the aviation industry and the traveling public and to maximize revenues at Broward County's Fort Lauderdale-Hollywood
International and North Perry Airports.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 15
 Aviation
 Airport Development
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Airports Council International Airport Service Quality
Score for Ease of finding your way through the Airport
(scale 1-5)
4.15
4.24
4.00
4.21
-0.7%
Percent of contracts meeting small business goals
(Capital Improvement Program)
83.00
86.00
100.00
75.00
-12.8%
Percent of contracts meeting small business goals
(Airport Expansion Program)
89.00
79.00
100.00
95.00
20.3%
There are currently 22 contracts within AEP. 21 of the 22
contracts are meeting goals at this time, which is an
improvement as compared to the prior fiscal year.
Percent of contracts meeting small business goals
(Planning)
17.00
17.00
100.00
33.00
94.1%
There are currently six contracts within Planning. Two of the
six contracts are meeting goals at this time, which is an
improvement as compared to the prior fiscal year.
Percent of construction projects within 5% change order
allowance (Capital Improvement Program)
100.00
100.00
100.00
100.00
0.0%
Percent of construction projects within 5% change order
allowance (Airport Expansion Program)
100.00
100.00
100.00
100.00
0.0%
Goal Statement:
To provide planning, design and construction, environmental, and noise services for Broward County's Fort Lauderdale-Hollywood International and North Perry Airports, on time and within budget, exceeding expectations and
with input from the community.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 16
 Aviation
 Finance
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Total number of airline passengers at FLL
31,666,034.00
35,284,926.00
33,000,000.00
36,354,852.00
3.0%
Total operating expenses per enplaned passenger ($)
10.19
9.88
12.15
10.60
7.3%
Percent of accounts receivable over 90 days past due
7.78
4.40
5.00
5.22
18.6%
Due to the fact the overdue charges were activated on
08/10/18 there were no outstanding overdue charges over 50
days past due in FY18. The increase in outstanding
receivable for FY19 is due to overdue charges remaining
unpaid by 09/30/18.
Non-Airline Operating Revenue as a % of Total
Operating Revenue
69.00
57.00
59.00
62.00
8.8%
Cost per enplaned passenger
4.86
7.72
7.43
6.38
-17.4%
Fiscal Year 2019 airline revenue decreased 1.9% compared
to FY18 while FY19 enplanements increased 2.9% thus
resulting in a lower Cost Per Enplanement for FY19.
Goal Statement:
To provide the accounting, budgeting, operational and capital fiscal planning functions for the Aviation Department to ensure statutory compliance and to provide financial, statistical and performance information for decision
making.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 17
 Aviation
 Information Services
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of unique passenger connections to WiFi
5,507,280.00
6,706,513.00
6,000,000.00
8,691,508.00
29.6%
FLL has made upgrades to the Wi-Fi in all terminals, which
has contributed to the increase of passengers using the
service.
Airports Council International Airport Service Quality
Score for Internet Access for WiFi (scale 1-5)
3.68
3.67
4.00
3.89
6.0%
Goal Statement:
To provide timely, accurate information and rapid and reliable service response for Information Technology (IT) solutions that support and meet the business and customer service objectives of the County and the Aviation
Department.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 18
 Aviation
 Parking, Rental Car Center and Ground Transportation
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Parking revenue per enplaned passenger
3.06
2.94
3.20
2.89
-1.7%
Parking operating expense per number of parking
transactions
4.23
3.75
3.75
3.83
2.1%
Parking Operating Margin
79.00
81.00
80.00
81.00
0.0%
Goal Statement:
To provide different parking options for the traveling public and to maximize parking revenues at Broward County's Fort Lauderdale-Hollywood International Airport.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 19
 Aviation
 Operations
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
FAA Part 139 Discrepancies (annual inspections)
3.00
0.00
0.00
4.00
N/A
Percent of passengers waiting 10 minutes or less for a
taxi
94.00
98.00
98.00
98.00
0.0%
Percent of passengers waiting 10 minutes or less for a
Rental Car Center shuttle
73.00
79.00
95.00
78.00
-1.3%
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of Broward County by ensuring efficient and effective operations in Airside,
Landside, Terminal, Security, including law enforcement and fire rescue services.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 20
 Aviation
 North Perry Airport (HWO)
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of Operations at North Perry Airport
210,243.00
272,858.00
246,000.00
290,161.00
6.3%
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of Broward County by ensuring efficient and effective operations.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 21
 Aviation
 Maintenance
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Airports Council International Airport Service Quality
Score for Restrooms' Cleanliness (scale 1-5)
3.66
3.94
4.00
3.90
-1.0%
Airports Council International Airport Service Quality
Score for Facility Cleanliness (scale 1-5)
3.88
4.03
4.00
4.07
1.0%
Goal Statement:
To maintain airport facilities and equipment and ensure a clean and safe airport environment for the traveling public.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 22
 Cultural
 Administration
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of new or renewed collaborative business
partnerships established
15.00
35.00
20.00
36.00
2.9%
Number of programs/events that demonstrate cultural,
educational or historical diversity
148.00
168.00
100.00
134.00
-20.2%
Some events and workshops were cancelled.
Number of program participants
6,796.00
10,626.00
7,500.00
6,239.00
-41.3%
Due to cancellation of events and workshops, there's a
decrease in participants
Total grant funding provided
3,505,330.00
3,805,330.00
4,905,330.00
4,413,800.00
16.0%
Increases are due to increased funding to grant programs in
FY19.
Number of public art projects completed
N/A
N/A
25.00
34.00
N/A
External customer satisfaction rating
4.48
4.61
4.80
4.35
-5.6%
Cost of technical assistance per patron served (in
dollars)
5.89
3.76
8.00
6.41
70.5%
Due to the cancellation of events and workshops, an increase
in cost per patron applies.
Number of active public art projects
88.00
96.00
100.00
84.00
-12.5%
Goal Statement:
To cultivate community culture, arts, recreation, and life-long learning; and to establish goals relating to providing diverse artistic, cultural, educational and historical amenities and programs that contribute to a vibrant, multi-
cultural and economically-viable community.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 23
 Libraries
 Financial & Administrative Services
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of personnel transactions (BC-102s) processed
329.00
298.00
325.00
283.00
-5.0%
Number of purchasing card and purchase orders
processed
2,534.00
2,698.00
3,000.00
2,549.00
-5.5%
Average number of days to process payment for goods
and services received
54.00
41.00
45.00
31.00
-24.4%
The decrease is due to improved prioritization of invoices in
relation to due dates. Libraries Payables staff were more
effective in utilizing reports, and improving communication
with Accounting Division Payables staff to ensure receipts
were vouchered timely and matched to corresponding
invoices.
Internal customer satisfaction rating
3.87
3.81
4.00
3.99
4.7%
Goal Statement:
To coordinate the various financial and administrative support activities of the Division to ensure continued efficiency, productivity, and compliance with County policies and goals.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 24
 Libraries
 Libraries Public Services
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Libraries program attendance
535,707.00
515,098.00
500,000.00
568,798.00
10.4%
Cumulative reference questions per professional MLS
FTE
7,763.00
7,333.00
8,000.00
6,799.00
-7.3%
Library materials circulated
8,239,143.00
8,232,402.00
8,000,000.00
8,597,976.00
4.4%
Cumulative library materials circulated per circulation
FTE
20,911.00
20,529.00
21,500.00
21,495.00
4.7%
Number of customers served
7,616,931.00
7,169,880.00
7,800,000.00
7,164,949.00
-0.1%
Number of digital downloads accessed by patrons
(eBooks and audiobooks)
1,801,845.00
2,159,629.00
1,700,000.00
2,572,172.00
19.1%
The increase from the prior year is due to Libraries promoting
services and offering more online services.
Number of patrons using computers
2,199,512.00
1,956,289.00
2,300,000.00
1,836,885.00
-6.1%
Number of volunteers
11,918.00
11,900.00
12,000.00
11,638.00
-2.2%
Number of volunteer hours
99,705.00
97,989.00
100,000.00
95,405.00
-2.6%
Number of Libraries Internet page views
51,723,895.00
50,670,263.00
50,000,000.00
34,004,503.00
-32.9%
The decrease is due to changes in the software configuration
of the digital archive website.
External customer satisfaction rating
N/A
4.32
4.30
4.39
1.6%
Number of customers with cards
1,129,809.00
978,200.00
1,000,000.00
1,075,221.00
9.9%
Goal Statement:
To provide direct public library service to meet the informational, educational, and recreational needs of the residents and visitors to Broward County.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 25
 Parks and Recreation
 Administration
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of volunteer hours as percentage of total staff
hours
3.40
3.01
5.00
2.78
-7.8%
Goal Statement:
To provide clean, safe, enjoyable facilities and programs to County residents and visitors through administrative support to park and recreation field operations.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 26
 Parks and Recreation
 Regional Parks
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Maintenance cost per acre ($)
3,729.00
3,231.67
3,700.00
4,307.92
33.3%
Increase due to increased spending on salaries and benefits
for maintenance work. This measure covers maintenance
costs at both natural areas and regional parks.
Park attendance
11,036,622.00
12,078,365.00
11,400,000.00
12,043,394.00
-0.3%
Cost per acre of natural area maintained ($)
1,247.63
1,570.16
1,975.00
677.61
-56.8%
Decrease due to Parks moving through projects more
efficiently, as well as using better technology to cut down on
costs and track acreage of natural areas maintained more
accurately.
Percent of operational budget supported by user fees
38.24
37.69
39.00
36.60
-2.9%
Customer satisfaction rating
4.54
4.68
4.80
4.83
3.1%
Goal Statement:
To provide facilities, programs, and services that meet the needs and interests of residents and visitors of all ages and abilities.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 27
 Parks and Recreation
 Extension Education
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Master Gardener volunteer hours (FTE equivalent)
28.96
17.31
13.00
19.09
10.3%
Total urban horticulture clients served
79,794.00
28,470.00
98,500.00
46,295.00
62.6%
Increase due to increase in programs and events, as well as
the implementation of blogs and educational outreach tools.
Also, new workshops were held for the community.
Number of commercial horticulture programs
135.00
139.00
135.00
137.00
-1.4%
Number of participants in Tree Trimmer Program
855.00
973.00
725.00
700.00
-28.1%
Decrease due to public perception about the relevance of
local tree laws and ordinances.
Total commercial horticulture clients served
16,830.00
17,161.00
16,970.00
15,978.00
-6.9%
Total number of 4-H clients served
5,736.00
15,213.00
6,000.00
7,276.00
-52.2%
Decrease due to previous extension agent in FY18 having
more experience and receiving more grants for programs.
Number of urban horticulture programs
80.75
141.00
160.00
173.00
22.7%
This variance is caused by increased participation by urban
horticulture clients. With increased advertising and demand
for programs, horticulture staff have begun to offer more
programs that are free, as well as web-based.
Number of Master Naturalist projects completed within
the division
8.00
14.00
15.00
4.00
-71.4%
Decrease due to previous extension agent in FY18 having
more experience and receiving more grants for programs.
Trained and certified active Master Naturalists per
Extension Agent
162.00
188.00
185.00
25.00
-86.7%
The variance is caused by improper reporting methods in
previous fiscal year. Previous staff were reporting overall
Master Naturalists each quarter; however, the memo of
understanding is for “Training and Certified New Master
Naturalist per Extension Agent.” The current staff have no way
of looking at the previous data to determine previous numbers
of New Mater Naturalists because of the previous lack of
detail. Record keeping has improved so this issue will not
repeat in the future.
Number of 4-H volunteer hours (FTE equivalent)
3.45
3.13
3.65
3.77
20.4%
Increase due to implementation of blogs and educational
outreach tools, as well as new workshops being held for the
community leading to an increase in in club co-leaders,
Master Gardener volunteer support, and teen volunteerism.
Number of 4-H educational outreach events
234.00
542.00
235.00
295.00
-45.6%
Decrease compared with FY18 due high number of events in
FY18 linked to a one time grant.
Customer satisfaction rating (4-H)
4.79
4.70
4.85
4.86
3.3%
Customer satisfaction rating (urban horticultural)
4.85
4.90
4.77
4.94
0.8%
Customer satisfaction rating (commercial horticultural)
4.83
4.79
4.70
4.77
-0.4%
Trained and certified active Master Gardeners per
Extension Agent
197.00
193.00
225.00
195.00
1.0%
Goal Statement:
To provide educational programs and access to current research data to Broward County residents, businesses and 4-H members in the areas of horticulture, leadership, family nutrition, and youth programs to improve the quality
of home and community environment.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 28
 Parks and Recreation
 Broward Municipal Services District Parks
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Park attendance
318,416.00
315,630.00
325,000.00
343,040.00
8.7%
After School Program participants
19,758.00
25,995.00
23,500.00
26,178.00
0.7%
Summer Recreation Program participants
20,696.00
21,564.00
23,800.00
21,831.00
1.2%
Number of recreation programs
221.00
232.00
170.00
204.00
-12.1%
Cost per acre managed
42,103.68
42,723.48
36,500.00
44,588.94
4.4%
Teen Program participants
N/A
N/A
8,000.00
9,113.00
N/A
Senior Program participants
N/A
N/A
5,000.00
5,754.00
N/A
Number of special events
N/A
N/A
45.00
52.00
N/A
External customer satisfaction rating
4.69
4.57
4.50
4.71
3.0%
Goal Statement:
To provide recreational facilities, programs, and services that meet the needs and interests of residents and visitors in unincorporated neighborhood communities.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 29
 Parks and Recreation
 Parks and Recreation Target Range
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of users
51,635.00
50,080.00
51,500.00
45,178.00
-9.8%
Gross revenue collected
1,344,736.00
1,296,863.00
1,250,100.00
1,222,657.00
-5.7%
Customer satisfaction rating
4.34
4.79
4.50
4.69
-2.1%
Cost per user (in dollars)
28.13
24.42
24.00
30.78
26.0%
Increase due to attendance dropping from Hurricane Dorian,
as well as increased competition from indoor shooting ranges.
Goal Statement:
To operate a safe, supervised, and non-threatening target range that encompasses all aspects of the shooting sports for recreational shooters, law enforcement and military.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 30
 Parks and Recreation
 Parks and Recreation/Marine Law Enforcement
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of boating accidents reported
11.00
6.00
10.00
5.00
-16.7%
Decrease compared with prior year due to increased
attendance of boater safety courses, provided through
Pompano Beach Power Squadron.
Percent of funded patrol hours used
71.00
63.00
75.00
61.00
-3.2%
Percent of requests processed by EMLEG staff within ten
days of receipt
71.00
87.50
90.00
100.00
14.3%
Number of public contacts per actual patrol hour
0.88
0.78
0.75
0.77
-1.3%
Goal Statement:
To provide boating safety and education for residents and visitors to allow for quality water craft experiences.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 31
 Parks and Recreation
 Everglades Holiday Park
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Park attendance
1,005,816.00
939,480.00
1,030,000.00
803,783.00
-14.4%
Airboat Tours - Gross Revenue
4,629,044.18
6,329,495.23
6,100,000.00
6,719,893.78
6.2%
Goal Statement:
To provide facilities, programs, and services that educate residents and visitors of all ages and abilities on the history of the Everglades, flora and fauna while offering airboat rides, boat ramps, fishing, wildlife viewing, food
concessions, boat rentals, alligator shows, and a campground.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 32
 Environmental Protection and Growth Management
 Animal Care and Adoption
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of animals sterilized
5,239.00
4,940.00
5,000.00
6,064.00
22.8%
The hiring of a part time veterinarian has resulted in the
increased number of sterilizations in FY19 as compared to
FY18.
Number of rabies registration licenses sold
129,480.00
123,108.00
131,000.00
103,526.00
-15.9%
Decrease is due to change in manager of licensing program
and incompatibility of web licensing software.
Number of animals sheltered (intake)
14,509.00
13,469.00
12,000.00
13,325.00
-1.1%
Number of animals adopted
6,074.00
5,657.00
6,100.00
5,979.00
5.7%
Number of animals released to rescue groups
1,707.00
1,262.00
1,600.00
1,315.00
4.2%
Number of visitors to the shelter
64,099.00
56,454.00
64,000.00
58,188.00
3.1%
Number of volunteer hours
5,784.00
9,266.00
9,000.00
25,383.00
173.9%
Increase is due to the hiring of a full-time volunteer
coordinator.
Number of educational outreach programs
199.00
186.00
200.00
202.00
8.6%
Number of foster hours
170,782.00
181,857.00
145,000.00
202,208.00
11.2%
Number of pets returned to their owners at the shelter
1,032.00
998.00
1,040.00
989.00
-0.9%
Number of animals returned to their owners via the Free
Ride Home Program
531.00
483.00
600.00
418.00
-13.5%
Number of free or low-cost sterilizations and community
wellness services performed
N/A
N/A
7,100.00
9,515.00
N/A
Average response time per call (minutes)
37.37
48.77
37.00
57.24
17.4%
Higher than normal staff turnover and vacancies resulted in
fewer staff to respond to calls.
External customer satisfaction rating
4.53
4.62
4.70
4.57
-1.1%
Live release rate %
79.11
75.24
80.00
83.79
11.4%
Compliance percentage after warning
37.93
23.98
30.00
13.70
-42.9%
Vacancies in the field officer section, resulted in reduced
follow-up inspections from last year which resulted in a
decrease in compliance.
Goal Statement:
To promote responsible pet ownership and community safety, reunite the lost, rescue the neglected, increase adoptions and reduce pet overpopulation through innovative programs and services.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 33
 Environmental Protection and Growth Management
 Air Quality
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of air quality outreach and education events
coordinated or attended by staff
N/A
82.00
100.00
91.00
11.0%
Percent of days when the outdoor air quality is good
77.10
78.08
80.00
86.37
10.6%
Percent of inspected facilities that are in compliance
N/A
100.00
95.00
100.00
0.0%
Percent of asbestos sites inspected
N/A
44.93
45.00
43.25
-3.7%
Goal Statement:
To protect air, water, soil and other natural resources for the residents and visitors of Broward County by sustaining and enhancing the overall air quality in Broward County.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 34
 Environmental Protection and Growth Management
 Waste Regulation
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of licenses and permits issued or renewed
228.00
160.00
200.00
186.00
16.3%
Licenses are issued on a 5-year cycle. About 45% of our
licenses are on the same renewal cycle. Therefore, the
number will vary depending on when licenses are scheduled
for renewal.
Number of regulatory inspections performed
127.00
193.00
160.00
159.00
-17.6%
The reduction in the number of inspections in comparison to
FY18 is due to a staff vacancy, devoting staff to required
review of Winchester Project tasks, and GIS training.
Inspections performed per FTE
56.00
64.00
54.00
54.00
-15.6%
The reduction in the number of inspections and the staff
vacancy impacted the number of inspections performed per
FTE.
Goal Statement:
To protect the quality of air, water, soil, and other natural resources of Broward County, as well as the health, safety, and welfare of its citizens by regulating solid waste activities and transportation activities of discarded hazardous
materials, sludge and biomedical waste through licensing, inspections, and enforcement actions.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 35
 Environmental Protection and Growth Management
 Environmental Assessment and Remediation
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of contaminated sites remediated
49.00
57.00
40.00
59.00
3.5%
Number of contaminated sites not yet granted regulatory
closure
766.00
731.00
710.00
699.00
-4.4%
Number of contaminated sites remediated closed to
date
1,721.00
1,756.00
1,770.00
1,813.00
3.2%
Goal Statement:
To restore the groundwater, soil, and surface waters of Broward County and protect the health, safety, and welfare of its citizens and visitors by assessing and cleaning up environmental contamination and by ensuring that
contaminated sites are used or redeveloped in a safe and beneficial manner.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 36
 Environmental Protection and Growth Management
 Water and Environmental Licensing
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of water licenses/permits issued/renewed
726.00
823.00
860.00
879.00
6.8%
Number of regulatory water inspections performed
181.00
199.00
300.00
258.00
29.6%
The increase in the number of regulatory water inspections
from FY18 to FY19 is due to normal fluctuation of the
program.
Number of water violations addressed via enforcement
actions
276.00
324.00
400.00
129.00
-60.2%
The decrease in the number of water violations from FY18 to
FY19 can be explained by the change in the “recording
methodology” for the violations. The previous method resulted
in inflated numbers by counting one violation multiple times.
This change in the methodology was fully implemented in
FY19 and resulted in a decrease in the number of water
violations.
Number of water licenses processed per FTE
84.00
119.00
86.00
109.00
-8.4%
Number of aquatic/wetland licenses/permits issued
1,286.00
1,532.00
950.00
986.00
-35.6%
A decrease in the number of applications received in FY19
resulted in the number of licenses issued to decrease.
Number of aquatic/wetland regulatory inspections
performed
615.00
517.00
300.00
357.00
-30.9%
In FY19, temporary extended vacancies in staff resulted in
fewer inspections performed due to remaining staff working on
processing applications, violations, and enforcement actions.
Number of aquatic/wetland violations addressed via
enforcement actions
28.00
21.00
25.00
27.00
28.6%
In FY19, Program staff had extended temporary leave,
resulting in fewer inspections performed due to remaining
staff working on processing applications, violations, and
enforcement actions.
Number of tree removal licenses issued/renewed
175.00
136.00
160.00
199.00
46.3%
The increase in Tree Removal Licenses issued/renewed and
Tree Licenses processed is due to increased development
activity.
Tree inspections performed
1,034.00
981.00
900.00
1,067.00
8.8%
Tree licenses processed per FTE
89.00
69.00
80.00
100.00
44.9%
The increase in Tree Removal Licenses issued/renewed and
Tree Licenses processed per FTE is due to increased
development activity.
Internal customer satisfaction rating
N/A
N/A
4.50
N/A
N/A
Percent of inspected facilities found to be in
compliance with water permit/license conditions
99.43
99.33
99.00
99.73
0.4%
Percentage of municipal storm sewer systems monitored
found meeting surface water quality standards
95.99
95.34
98.00
97.76
2.5%
Tree inspections per employee
518.00
491.00
450.00
534.00
8.8%
Percent of inspected facilities in compliance with
permit/license conditions
87.00
85.00
90.00
88.10
3.6%
Goal Statement:
To preserve, protect and enhance water resources and natural resources in Broward County through effective implementation of regulatory programs designed to reduce stormwater/non-point source pollution, encourage effective
uses of our water resources, protect property from flooding, provide effective conveyance and treatment of domestic wastewater, preserve and protect freshwater and coastal wetlands, and maintain the County urban forest.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 37
 Environmental Protection and Growth Management
 Building Code - Unincorporated / Airport
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of plans reviewed
4,464.00
3,699.00
4,250.00
3,999.00
8.1%
Number of inspections performed
9,108.00
9,204.00
9,200.00
9,109.00
-1.0%
Number of plans reviewed per plans examiner
2,965.00
2,423.00
2,500.00
1,396.00
-42.4%
The decrease from prior year is due to the filling of staff
vacancies performing the tasks, which decreased the number
of plans per examiner. This performance measure is driven by
the construction industry and therefore influenced primarily
by customer demand.
Number of inspections performed per inspector
2,701.00
2,659.00
2,750.00
1,677.00
-36.9%
The decrease from the prior year same quarter is due to the
filling of staff vacancies performing the tasks, which
decreased the number of inspections per inspector. This
performance measure is driven by the construction industry
and therefore influenced primarily by customer demand.
Number of permits issued
2,551.00
2,710.00
2,600.00
2,357.00
-13.0%
Number of Certificates of Occupancy issued
25.00
33.00
30.00
36.00
9.1%
Number of customers provided service at BCS Permit
Counter
4,371.00
5,501.00
4,500.00
6,516.00
18.5%
This performance measure is driven by the construction
industry demand. Increased construction activity resulted in
an increase of customers served.
Number of customers served per counter support staff
1,458.00
1,834.00
1,500.00
2,172.00
18.4%
Increased customer demand resulted in an increase in
customers served per support staff.
Percentage of Florida Building Code permit inspections
performed within 24 hours of request
88.70
96.60
95.00
97.00
0.4%
Percent of plan reviews reviewed within 15 days
91.00
85.60
95.00
93.00
8.6%
External customer satisfaction rating
N/A
N/A
4.85
N/A
N/A
No customers responded to the survey questions in fiscal year
2018 and 2019.
Goal Statement:
To provide the public and agencies comprising the unincorporated areas of Broward County and the Fort Lauderdale-Hollywood International Airport with an acceptable level of life safety through enforcement of the Florida
Building Code (FBC) and applicable state or national codes pertaining to construction methods, plan reviews, permit issuance, and the performance of inspections or issuance of Certificates of Occupancy.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 38
 Environmental Protection and Growth Management
 Building Code - Contract Cities
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of plans reviewed for contract cities
11,805.00
14,270.00
12,500.00
14,641.00
2.6%
Number of inspections performed for contract cities
21,166.00
23,325.00
22,000.00
24,348.00
4.4%
Number of plans reviewed per plans examiner
2,677.00
2,342.00
2,750.00
2,024.00
-13.6%
Number of inspections performed per inspector
2,290.00
2,513.00
2,300.00
2,339.00
-6.9%
Goal Statement:
To provide the residents of municipalities under interlocal agreement with Broward County with an acceptable level of life safety through enforcement of the Florida Building Code (FBC) and applicable state or national codes
pertaining to construction methods, plan reviews, and performance of inspections at affordable and competitive hourly rates for municipal client.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 39
 Environmental Protection and Growth Management
 Contractor Licensing Enforcement
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of new certificates of competency issued
294.00
257.00
300.00
274.00
6.6%
Number of certificates of competency renewed
2,452.00
3,168.00
2,800.00
2,971.00
-6.2%
Cumulative number of new certificates of competency
issued per support staff
71.00
52.00
75.00
65.00
25.0%
This performance measure is driven by the construction
industry, therefore, influenced primarily by customer demand
which results in variation from year to year.
Number of certificates of competency renewed per
support staff
519.00
614.00
560.00
420.00
-31.6%
This performance measure is driven by the construction
industry, therefore, influenced primarily by customer demand
which results in variation from year to year.
Number of complaints received against licensed
contractors
49.00
69.00
75.00
50.00
-27.5%
The increase in outreach activities and programs to educate
the public about contractor fraud, contribute to the decrease
in complaints received against licensed contractors.
Number of complaints received against unlicensed
contractors
193.00
156.00
250.00
120.00
-23.1%
This performance measure is driven by the construction
industry, therefore, influenced primarily by customer demand
which results in variation from year to year. Additionally, more
outreach has educated consumers from hiring unlicensed
contractors.
Number of complaints against licensed contractors per
investigator
49.00
19.00
25.00
19.00
0.0%
Number of complaints against unlicensed contractors
per investigator
38.00
42.00
62.00
37.00
-11.9%
Number of citations issued to licensed/unlicensed
contractors
180.00
119.00
250.00
116.00
-2.5%
Number of outreach activities educating the public
about contractor fraud
14.00
17.00
11.00
20.00
17.6%
Due to audit recommendations to increase outreach, efforts to
notify the community not to use unlicensed contractors were
increased.
External customer satisfaction rating
4.38
4.12
4.90
4.05
-1.7%
Percent of renewal licenses renewed
19.80
77.87
85.00
86.88
11.6%
Goal Statement:
To ensure safe and sound construction by verifying that tradespersons are licensed, qualified, and that complaints are handled professionally in order to protect consumers and to ensure good construction methods are
implemented.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 40
 Environmental Protection and Growth Management
 Elevator Inspections
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of plans reviewed
935.00
1,023.00
1,050.00
1,069.00
4.5%
Number of inspections performed
5,121.00
3,737.00
6,500.00
4,394.00
17.6%
The increase from the prior year is due to the filling of staff
vacancies performing the tasks, which increased the number
of inspections performed.
Number of new certificates of operation issued
219.00
244.00
210.00
201.00
-17.6%
There were fewer applicants for new certificates due to
cyclical construction industry activity.
Number of renewal certificates of operation issued
9,806.00
8,300.00
9,500.00
11,318.00
36.4%
The implementation of a new systematic process resulted in
more accurate reporting.
Number of witnessed tests on elevators performed
5,060.00
4,405.00
6,500.00
4,651.00
5.6%
Plans reviewed per plan reviewer
357.00
513.00
350.00
536.00
4.5%
Inspections and witnessed tests performed per inspector
1,517.00
1,393.00
1,625.00
1,032.00
-25.9%
The decrease from the prior year is due to the filling of staff
vacancies performing the tasks, which decreased the number
of inspections per inspector. This performance measure is
driven by the elevator and construction industries and varies
from year to year.
Elevator installations not complying with notices to
correct violations within 90 days
334.00
434.00
300.00
899.00
107.1%
The increase from the prior year is the result of an increased
number of inspections that resulted in an increase in the
identification of elevator installations not in compliance.
External customer satisfaction rating
1.50
1.50
4.85
4.53
202.0%
Focus was made to improve Customer Service, following a
series of Customer Service workshops and team activities.
Number of overdue annual inspections
3,589.00
2,221.00
3,250.00
3,072.00
38.3%
Inspection resources have been shifted to performing more
new installations and major alteration inspections, which is
driven by the construction industry. Additionally, staff
vacancies reduced the capacity to process annual
inspections before becoming overdue.
Percent of elevators with expired certificates
49.00
40.00
37.50
44.00
10.0%
Goal Statement:
To establish elevator safety and quality service for Broward County citizens through the review of plans, issuance of construction permits, performance of inspections, witnessing of annual testing and processing and issuance of
Certificates of Operation.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 41
 Environmental Protection and Growth Management
 Consumer Regulatory
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of auto repair, and auto body and paint shop
applications processed
2,477.00
1,875.00
2,000.00
1,507.00
-19.6%
A large number of applicants did not submit their renewal
applications until the last day of September, therefore, they
were not processed for FY19.
Number of auto repair and auto body shops inspected
2,601.00
3,082.00
2,600.00
3,095.00
0.4%
Number of inspections conducted on for-hire vehicles
16,084.00
12,334.00
17,000.00
15,261.00
23.7%
The increase is due to the Vehicle for Hire section being fully
staffed in FY19.
Number of notices of violation issued to auto
repair/body shops
491.00
864.00
600.00
1,147.00
32.8%
The increase is due to staff's focus on the backlog of shops
that had not renewed their license in FY19.
Number of chauffeur applications processed
3,155.00
2,328.00
3,600.00
2,765.00
18.8%
From 2016 to 2018 there was a downward trend in chauffeur
registrations due the shift towards Transportation Network
Companies. The Division attributes the increase in FY19 to
drivers returning to the Vehicle for Hire industry.
Cumulative number of walk in customers assisted per
Consumer Service representative
2,020.00
2,117.00
1,900.00
1,825.00
-13.8%
Cumulative number of auto repair and auto body paint
shops inspected per inspector
1,301.00
1,132.00
1,200.00
1,150.00
1.6%
Number of moving registrations processed
68.00
140.00
72.00
73.00
-47.9%
The value for FY18 was high due to the resolution of
outstanding license applications due to a higher than normal
number of applications in FY18.
Number of auto repair/auto body complaints
72.00
56.00
97.00
89.00
58.9%
The increase is due to the implementation of a more efficient
complaint tracking system, allowing consumers to file a
complaint without completing a form.
Number of unlicensed vehicles receiving citations
1,130.00
905.00
1,000.00
1,123.00
24.1%
The increase is due to the Vehicle for Hire section being fully
staffed in FY19, resulting in an increase in inspections and
the number of citations.
Percent of citations upheld at hearings
90.00
96.00
90.00
97.00
1.0%
Percent of identifiable auto repair and auto body shops
licensed and in full compliance
66.00
70.00
70.00
65.50
-6.4%
External customer satisfaction rating
5.00
3.50
4.80
3.83
9.3%
Goal Statement:
To protect public health, safety and welfare by regulating businesses to ensure compliance with the Broward County Consumer Protection ordinances.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 42
Environmental Protection and Growth Management
Manatee Protection Plan
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Watercraft-related manatee mortality
6.00
7.00
1.00
6.00
-14.3%
Number of new slips issued
391.00
14.00
75.00
297.00
2,021.4%
The increase from the previous year is due to one project
requesting a significant number of slips (241) in the second
quarter of the current fiscal year.
Total number of slips assigned
15,221.00
15,225.00
15,000.00
15,510.00
1.9%
Goal Statement:
To provide protection for the Florida manatee through Manatee Protection Plan conservation measures consisting of regulatory and enforcement activities, outreach programs, and monitoring efforts, in conjunction with state-
wide measures and community partners.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 43
 Environmental Protection and Growth Management
 Housing Administration
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of individuals that have received housing
counseling assistance
233.00
304.00
100.00
52.00
-82.9%
The decrease from the prior year is due to a decrease in state
grant funding.
Number of residents that have been provided purchase
assistance for new home ownership
37.00
67.00
49.00
93.00
38.8%
The increase from prior year was due to an increase in public
assistance for the 40 lot project.
Number of new affordable multi-family units constructed
0.00
318.00
260.00
325.00
2.2%
Number of residents receiving assistance to rehabilitate
their residences during the year
64.00
51.00
38.00
81.00
58.8%
Increased funding allowed for an increase in housing
rehabilitation jobs to be completed.
Number of mortgage credit certificates provided to first
time home buyers
107.00
72.00
100.00
34.00
-52.8%
The decrease from prior year is a result of a lack of lender
understanding about the program.
Number of residents receiving emergency
shelter/essential services
N/A
0.00
1,045.00
776.00
N/A
Number of residents provided a grant-funded public
service
N/A
N/A
1,000.00
1,661.00
N/A
Goal Statement:
To provide all residents of Broward County with opportunities to access safe, decent, affordable housing and public services which are the cornerstones of healthy, successful and sustainable communities.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 44
 Environmental Protection and Growth Management
 Beach and Marine Resources
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of coral reef monitoring events
105.00
120.00
65.00
95.00
-20.8%
The decrease from prior year is due to numerous inclement
weather days, as well as boat maintenance days during the
fourth quarter of this year.
Number of miles of beach renourished
1.00
1.60
0.00
6.80
325.0%
Due to damage caused by Hurricane Irma, the number of
miles requiring renourishment increased from the previous
year.
Percent of mooring buoys in a safe and operable
condition
93.25
94.75
90.00
93.50
-1.3%
Percent of hatched sea turtle nests experiencing
disorientation events
6.50
6.20
10.00
5.60
-9.7%
Percent of publicly accessible County beaches that are
of adequate dimensions to provide storm protection,
recreational opportunities, and sea turtle nesting habitat
97.00
95.00
95.00
95.00
0.0%
Goal Statement:
To protect, restore, and enhance the biological productivity, abundance, and diversity of beach, coastal, and marine resources for the residents of and visitors to Broward County through coordinated efforts involving monitoring,
management, regulation and outreach.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 45
 Environmental Protection and Growth Management
 Water Resources Policy and Planning
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of NatureScape Irrigation Service Inspections
331.00
341.00
250.00
271.00
-20.5%
The decrease from the previous year is due to the conclusion
of the South Florida Water Management District Grant in the
fourth quarter of FY '18, which resulted in additional
evaluations (124) conducted in that year in accordance with
grant requirements.
Number of Water Resources workshops held and
presentations made
382.00
412.00
400.00
476.00
15.5%
The increase from prior year is due to the slight increase in
the number of outreach events and school presentations
relative to the previous fiscal year, as a result of Division
engagement in the Global Scholars Program during the
second quarter of the current fiscal year.
Attendance at Water Matters Day
4,320.00
3,872.00
3,500.00
3,686.00
-4.8%
Number of people trained and served per year through
educational programs and events
19,809.00
17,613.00
18,000.00
23,811.00
35.2%
Outreach events have been well attended and increased the
number of people trained and served.
Number of visitors to program websites
101,542.00
104,754.00
80,000.00
27,237.00
-74.0%
The decrease from prior year is a consequence of website
redesign work resulting in new templates and new URLs. Many
of the historic links are no longer active. Website activity is
expected to increase as the new links become more
prominent in search engine results.
Percentage of water demand reduction for large
irrigation users implementing NatureScape Irrigation
Service recommendations
27.00
20.10
20.00
24.30
20.9%
The increase from prior year is a result of a series of large
condominium sites visits where considerable amounts of water
savings were achieved due to adjustment of timers.
Additionally, in the last quarter of this year, the sites visited
within the school properties targeted high consumption users
and achieved significant savings in outdoor irrigation
evaluations and on-site immediate repairs.
Percentage of municipalities/water control districts
participating in coordinated water resource
management efforts
84.00
92.00
95.00
92.00
0.0%
Cumulative number of sites certified under NatureScape
Broward Initiative
4,253.00
4,485.00
4,563.00
4,830.00
7.7%
Goal Statement:
To optimize and protect the beneficial uses of water resources for the people and ecosystems within Broward County and to provide overall coordination of countywide water management efforts through governmental
collaborations, planning, technical assessments, and conservation initiatives.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 46
 Environmental Protection and Growth Management
 Environmental Monitoring
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of sites sampled
936.00
2,698.00
2,895.00
3,824.00
41.7%
The increase from prior year is a result of additional sites
sampled and received from the Florida Department of
Environmental Protection (FDEP) Coral Reef Monitoring
Project, the City of Pompano Spill event, weekly algal bloom
monitoring and samples from the new Florida Keys RAD
contract with the University of Miami.
Number of analyses performed by Environmental
Monitoring laboratory
5,430.00
9,537.00
16,200.00
14,543.00
52.5%
The increase from prior year is a result of additional sites
sampled and received from the Florida Department of
Environmental Protection (FDEP) Coral Reef Monitoring
Project and samples from the new Florida Keys RAD contract
with the University of Miami.
Average turnaround time in days from sample receipt to
final report
16.78
12.37
18.00
17.12
38.4%
The increase from prior year is a result of additional
contracted projects and scope of services provided, including
additional monitoring parameters.
Goal Statement:
To provide high quality analytical data to Broward County agencies for assessment and protection of the environment as part of policy, planning, management, and regulatory efforts.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 47
 Environmental Protection and Growth Management
 Energy and Sustainability
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of presentations given to increase awareness of
energy, climate, and sustainability issues and gain
community participation in sustainability initiatives
90.00
92.00
60.00
81.00
-12.0%
Percentage of Broward County Climate Change Action
Plan priority actions completed
79.00
91.00
90.00
100.00
9.9%
Number of local and regional governments participating
in sustainability, energy conservation, and climate
initiatives implemented by the Energy and
Sustainability program
57.00
62.00
52.00
60.00
-3.2%
Goal Statement:
To advance planning initiatives and projects that preserve economic vitality, environmental resources, and community well-being under current and future conditions through support for energy conservation efforts, sustainable
practices, outreach, partnerships and implementation of the Climate Change Action Plan.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 48
 Environmental Protection and Growth Management
 Development and Environmental Review
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of construction reviews processed
5,859.00
5,572.00
4,500.00
5,289.00
-5.1%
Number of agenda items presented to the County
Commission
103.00
99.00
125.00
103.00
4.0%
Number of applications processed
15,645.00
17,917.00
18,500.00
27,987.00
56.2%
The increase of number in applications is due to
redevelopment within industrial bays and an increase in
residential development with high number of units being built
at once, such as townhomes requiring individual applications
per unit. Those parameters increase the time of review, in
turn impacting the review time of the next customer.
Impact/concurrency fees collected ($ millions)
24.03
31.10
20.00
29.23
-6.0%
External customer satisfaction rating
4.63
4.70
4.75
4.72
0.4%
Average time to review customer applications (minutes)
46.39
94.36
40.00
474.28
402.6%
The increase from prior year is due to the increased number
of applications submitted from last year, and an increase in
multi-unit development that have multiple units built at once
requiring each unit to be reviewed. Staff turnover of reviewers
increased this metric as well.
Goal Statement:
To review and regulate impacts of development to promote sustainable urban growth for residents and businesses.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 49
 Environmental Protection and Growth Management
 Planning
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of demographic or economic data requests
processed
195.00
162.00
125.00
130.00
-19.8%
The decrease from prior year is due to demographic and data
requests fluctuating quarterly and annually, unrelated to any
specific annual processes.
Number of amendments adopted to maintain
Comprehensive Plan in compliance with state statute
1.00
0.00
15.00
16.00
N/A
Number of public outreach meetings and workshops
35.00
28.00
20.00
27.00
-3.6%
Number of planning-related special projects and
assignments
8.00
27.00
20.00
36.00
33.3%
The increase from the prior year was due to increased
development activity countywide.
Number of technical reviews of documents and studies
completed for local, state, and regional agencies
12.00
5.00
20.00
1.00
-80.0%
Only one request was received this year from external
agencies.
Percent of Land Use Plan amendments reviewed for
Broward County Planning Council within 30 days
60.75
88.67
100.00
91.50
3.2%
Goal Statement:
To provide planning services that promote a sustainable built environment for Broward County residents.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 50
 Environmental Protection and Growth Management
 Geographic Information Systems (GIS)
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of digital web-mapping applications
393.00
901.00
300.00
880.00
-2.3%
Number of data and analysis special projects completed
25.00
22.00
20.00
22.00
0.0%
Number of visits to interactive GIS web
applications/maps
608,733.00
1,436,752.00
250,000.00
7,568,009.00
426.7%
Increase from previous year is due to the deployment of a new
open data portal that allows for extensive tags, which aids in
the users' ability to quicky and efficiently access data.
Percentage of County agencies utilizing GIS
technology
51.75
67.50
70.00
69.50
3.0%
Goal Statement:
To provide enterprise-wide GIS services that support innovation and efficiency throughout Broward County.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 51
 Environmental Protection and Growth Management
 Zoning and Code Enforcement
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of land clearance inspections
919.00
395.00
750.00
416.00
5.3%
Number of community standards inspections
2,920.00
3,294.00
2,700.00
3,641.00
10.5%
Number of customers served at zoning counter
1,070.00
1,089.00
800.00
1,060.00
-2.7%
Number of zoning permits reviewed
489.00
516.00
400.00
600.00
16.3%
The increase from the prior year is due to the number of new
single-family residences which has remained steady in the
Broward Municipal Services District. Building Code Services
code enforcement citation of residents for work without
permits has increased compliance for submitting permits
which increases the number of plans reviewed
Number of lots cleared by vendors
30.00
33.00
50.00
7.00
-78.8%
The decrease from the prior year resulted from delays in the
implementation of the new economic self-sufficiency
program.
Cases brought into compliance before vendor
abatement
445.00
183.00
500.00
206.00
12.6%
Number of cases initiated by compliance staff
1,516.00
1,629.00
1,500.00
1,719.00
5.5%
Total cases opened
1,799.00
2,007.00
1,760.00
2,068.00
3.0%
Number of non-residential certificates of use issued
55.00
35.00
50.00
41.00
17.1%
The increase is due to zoning violations issued to non-
compliant Home Business office’s resulting in renewals to
become compliant.
Number of residential certificates of use issued
771.00
899.00
824.00
904.00
0.6%
Percent of cases brought into compliance
78.25
76.06
90.00
83.29
9.5%
Percent of complaints inspected within three days
N/A
N/A
90.00
90.08
N/A
Percentage of permit applications reviewed within
seven days of intake
94.15
96.28
96.00
84.00
-12.8%
Goal Statement:
To promote safety and compliance through zoning regulations for a better community for Broward Municipal Services District residents.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 52
 Environmental Protection and Growth Management
 Environmental Protection
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of licenses issued
3,162.00
3,487.00
3,000.00
3,351.00
-3.9%
Number of enforcement actions taken
473.00
794.00
450.00
968.00
21.9%
The increase is due to new state rules that have gone into
effect, resulting in an increased number of enforcement
actions taken.
Number of site visits
4,357.00
4,545.00
3,000.00
4,906.00
7.9%
Number of violations noted
652.00
1,346.00
600.00
2,232.00
65.8%
The increase is due to new state rules that have gone into
effect, resulting in an increased number of violations.
Customer satisfaction rating
5.00
4.90
4.80
4.30
-12.2%
Percent of sites in compliance
80.00
66.90
80.00
55.00
-17.8%
The decrease in compliance is due to new state rules that
have gone into effect, resulting in an increased number of
sites out of compliance.
Percent of complaints, license issuances, notices,
citations, and inspections in backlog status
5.00
4.40
5.00
4.13
-6.1%
Number of active licenses
6,373.00
5,847.00
5,850.00
5,925.00
1.3%
Goal Statement:
To protect and restore the environment so that current and future generations enjoy an excellent place to live, work and play.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 53
 Environmental Protection and Growth Management
 Consumer Protection
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of phone calls/public contacts
5,181.00
2,990.00
6,500.00
3,580.00
19.7%
This measure is customer driven but the implementation of a
new complaint tracking system as well as an increase in
outreach instituted by the Division generated greater number
of telephone calls.
Number of written complaints received
348.00
330.00
400.00
476.00
44.2%
The increase in complaints is attributed to the
implementation of a new complaint tracking system as well as
increased outreach instituted by the Division.
Dollar value of refunds and services returned to
consumers
16,056.00
29,362.00
25,000.00
96,063.00
227.2%
This measure is customer driven but the increase is partially
attributed to a small number of complaints that resulted in
larger than normal refunds.
Volume of internet correspondence
556.00
1,146.00
500.00
2,589.00
125.9%
In FY19, a new complaint tracking system was implemented,
which resulted in increased communication between the
complainants and the consumer analysts.
Number of written complaints processed per consumer
analyst
169.00
120.00
150.00
158.00
31.7%
The increase in complaints is attributed to the
implementation of a new complaint tracking system as well as
increased outreach instituted by the Division.
Percent of written complaints closed within 30 days
45.00
37.00
50.00
49.75
34.5%
The increase is attributed to a reorganization in FY19, which
resulted in increased oversight and performance reporting.
External customer satisfaction
5.00
3.50
4.90
3.83
9.3%
Goal Statement:
To provide consumer protection and education to the public in order to prevent or stop unfair and deceptive trade practices.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 54
 Environmental Protection and Growth Management
 Child Care Licensing and Inspections
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of newly-issued licenses/registrations
51.00
60.00
50.00
41.00
-31.7%
There was a decrease in the number of applications
submitted for new licenses.
Number of renewed licenses and registrations issued
799.00
768.00
780.00
785.00
2.2%
Number of child care facilities and child care homes
inspected
N/A
N/A
510.00
3,170.00
N/A
Average caseload per Child Care Licensing Specialist
74.11
65.25
73.00
64.43
-1.3%
Percentage of all licensed/registered childcare sites
that are inspected in accordance with Broward County
Ordinances
95.90
100.00
99.00
99.80
-0.2%
Percent of new licenses issued and registrations
approved or denied within statutory time frame
99.90
100.00
100.00
100.00
0.0%
External customer satisfaction rating (Child Care
Licensing and Food Services)
N/A
4.40
4.50
3.97
-9.8%
Average number of inspections per inspector
N/A
N/A
51.00
74.00
N/A
Goal Statement:
To ensure the health, safety, welfare and education of children by inspecting child care facilities throughout Broward County, ensuring adherence to regulatory standards.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 55
 Environmental Protection and Growth Management
 Enforcement Administration
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of enforcement actions processed
298.00
341.00
300.00
496.00
45.5%
Improvements to the warning notice process has increased
efficiency, allowing for more enforcement actions to be
moved through the process.
Number of complaints processed
442.00
475.00
450.00
60.00
-87.4%
With the implementation of a complaint tracking system, all
complaints are handled/processed by the Call Center. The
expectation is that minimal to no complaints will be handled
by Enforcement Administration in future quarters.
Median days to settlement agreement or final order
181.00
113.00
160.00
153.00
35.4%
An increase in the number of warning notices as well as cases
with multiple respondents and/or higher penalties have
contributed to longer settlement times in FY19.
Goal Statement:
To provide high quality administrative support to the environmental regulatory divisions in the areas of enforcement preparation and issuance, Notice of Violation and Notice of Intent to File Suit case management, complaint
intake management, penalty tracking and collection, and enforcement standards.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 56
 Finance and Administrative Services
 Administration
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Total interest income earned (in millions)
27.86
42.80
40.00
54.29
26.8%
Rising interest rates over the last two years have allowed the
County to purchase higher yielding investments, resulting in
higher interest income.
Spread above the Merrill Lynch 1-3 year Treasury &
Agency Index
-0.07
-0.69
0.00
-0.12
-83.2%
While the average spread over the benchmark was negative
for the year, the portfolio yield has been positive to the
benchmark since June 2019 due to the five Fed Fund rate
increases over the last two fiscal years. The spread to the
benchmark was negative all last year.
Return on investments (percent)
1.27
1.60
2.00
2.04
27.5%
Federal Reserve Bank increases in the short end of the yield
curve over the last two fiscal years has allowed the County to
purchase higher yielding investments which resulted in a
higher Rate of Return.
Goal Statement:
To efficiently administer the six divisions within the department, and to effectively invest and protect County assets.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 57
 Finance and Administrative Services
 Value Adjustment Board
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of folios confirmed by the VAB
4,894.00
4,477.00
3,600.00
3,630.00
-18.9%
Folios resulting from the 2018 Tax Cycle were completed in
May, 2019, which led to reduced activity in Q4.
Number of hearings rescheduled
4,425.00
2,216.00
3,000.00
2,570.00
16.0%
The variance was due to an increase in petitioners
rescheduling hearings in order to attempt resolutions through
the Property Appraiser's Office.
Number of petitions received electronically
15,039.00
17,850.00
14,500.00
17,888.00
0.2%
Percentage of petitions received electronically
78.00
95.00
82.00
95.51
0.5%
External customer satisfaction rating
4.80
4.88
4.80
4.68
-4.1%
Percentage of petitions that went to hearing
34.68
58.46
40.00
38.47
-34.2%
The last hearing for the 2018 tax cycle was completed on
April 10, 2019, with certification occurring on May 28, 2019,
causing the reduction from the prior year.
Average cost of folios confirmed by the VAB ($)
71.51
73.91
72.00
0.00
-100.0%
There were no folios confirmed by the VAB during Q4.
Goal Statement:
To manage the Administrative Review Process, on behalf of the Value Adjustment Board (VAB), for the taxpayers of Broward County in order to provide a means for taxpayers to appeal the assessments placed on their property by
the Property Appraiser's Office.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 58
 Finance and Administrative Services
 Accounting
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of invoices processed
109,173.00
127,883.00
113,000.00
123,393.00
-3.5%
Number of credit card transactions
59,886.00
60,766.00
62,000.00
56,156.00
-7.6%
Number of paychecks and direct deposits per fiscal year
160,248.00
164,846.00
160,000.00
162,713.00
-1.3%
Average number of days to pay invoice from invoice
date
34.00
29.00
22.00
27.00
-6.9%
Percent of time all financial reporting deadlines are
met
65.00
69.00
85.00
85.00
23.2%
The variance from the prior year was due to process
improvement initiatives undertaken by the Division during
FY19.
External customer satisfaction rating
4.00
4.00
4.00
4.00
0.0%
Cost per check/direct deposit
2.72
3.18
3.45
3.46
8.8%
Average number of days to pay invoice from receiver
date
19.75
20.00
13.00
22.00
10.0%
Receipt of GFOA Certificate of Excellence in financial
reporting
1.00
1.00
1.00
1.00
0.0%
Goal Statement:
To ensure accurate financial records are maintained; provide financial information and reports to management, the State, and other interested parties; to ensure vendors and employees of the County are paid timely and all
applicable statutes and policies are complied with.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 59
 Finance and Administrative Services
 Customer Program Office
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of IT Security compliance audits/scans
completed
247.00
166.00
200.00
162.00
-2.4%
Number of high and medium security vulnerabilities
fixed
580.00
438.00
470.00
391.00
-10.7%
Number of employees who complete the Cyber Security
Awareness training
1,137.00
7,037.00
5,000.00
6,923.00
-1.6%
Number of critical systems monitored
33.00
71.00
70.00
44.00
-38.0%
The variance from the prior year was due to storage
limitations associated with monitored systems, which will be
normalized by Q1 of FY20.
Number of project reviews or audits
20.00
12.00
6.00
13.00
8.3%
Percent of project timesheets that are less than 15%
late
81.25
75.33
75.00
79.00
4.9%
Percent of projects with approved business cases and/or
Project Charters
96.00
83.70
90.00
88.75
6.0%
Internal customer satisfaction rating
4.90
4.88
4.60
4.90
0.4%
Cost per student for in-house instructor led IT training
42.22
22.68
45.00
50.25
121.6%
The variance from the prior year was due to the FY18 Kronos
training, which was provided with internal resources and
reduced costs, and contract cost increases in FY19 with the
County's external training partners.
Percentage of technical training completed online
39.80
27.00
40.00
50.00
85.2%
The variance from the prior year was due to increased cyber
security and phishing training completed online.
Percent of SPAM emails blocked
99.50
99.50
95.00
98.80
-0.7%
Goal Statement:
To provide enterprise information technology (IT) project portfolio management; manage customer and vendor relationships; provide skilled IT project management, customer service assistance, and technology training; develop
integrated IT policies; and translate IT policies into executable processes for dissemination to the IT workforce.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 60
 Finance and Administrative Services
 Application Services
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of application code reviews
7.00
12.00
8.00
5.00
-58.3%
The variance was due to the extension of project deadlines,
which reduced the number of reviews during FY19.
Number of application services tickets resolved on time
8,580.00
7,872.00
9,600.00
7,448.00
-5.4%
Number of new/enhanced mobile friendly applications
delivered
8.00
11.00
8.00
5.00
-54.5%
The variance was due to the extension of project deadlines,
which reduced the number of applications delivered during
FY19.
Customer satisfaction rating
4.70
4.80
5.00
4.90
2.1%
Percent of application development tickets past due
13.10
17.00
15.00
15.00
-11.8%
Goal Statement:
To promote e-government applications by enabling easy access to Broward County data and services, and provide timely and quality service to all county agencies for maintenance and enhancement of existing information
system applications.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 61
 Finance and Administrative Services
 Infrastructure Services
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of requests received by the ETS Service Desk
77,373.00
77,652.00
68,000.00
59,595.00
-23.3%
The decrease from the prior year was due to infrastructure
improvements, which reduces the number of calls to the
Service Desk.
The number of network outages for County maintained
equipment affecting more than 25 personnel lasting
more than 60 minutes between 7:00AM-6:00PM
0.00
0.00
5.00
0.00
N/A
The number of outages affecting Inbound/Outbound
Internet Connectivity lasting more than 10 minutes
0.00
0.00
1.00
0.00
N/A
Average time per call of Trouble Tickets resolved by
Level 1 Service Desk support personnel (minutes)
2.00
3.50
6.00
4.92
40.6%
The variance from the prior year was due to increased remote
desktop support, which increases average call time and
decreases the time required for issue resolution, as
technicians do not to be dispatched.
Percentage of Problem Priority 1 Incidents resolved
within 4 hours
100.00
84.00
100.00
65.00
-22.6%
The decrease from the prior year resulted from improved
performance under the County's vendor service agreement.
Percentage of requests resolved on first contact by ETS
Service Desk personnel
74.55
78.04
60.00
83.00
6.4%
Percentage of Service Desk calls answered in less than
one minute
94.75
91.30
99.00
92.00
0.8%
Goal Statement:
To provide the highest quality information technology infrastructure services for all activities and business services provided by the Board, and to provide dynamic innovative solutions in a reliable, effective, and secure manner to
improve business decision-making and foster work process enhancements.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 62
 Finance and Administrative Services
 Human Resources/General Services
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Personnel transactions processed
4,238.00
4,288.00
5,000.00
3,604.00
-16.0%
The variance from the prior year was primarily due to fewer
newly hired staff during FY19, which reduced the number of
personnel transactions.
Formal position reviews
271.00
291.00
200.00
263.00
-9.6%
Number of applications received countywide
53,580.00
45,339.00
45,000.00
46,602.00
2.8%
Total number of positions filled
1,396.00
824.00
900.00
872.00
5.8%
Time to Fill (Average number of days from requisition
creation in online recruitment system to offer
acceptance)
N/A
N/A
75.00
62.50
N/A
Time to Start (Average number of days from acceptance
to start date)
N/A
N/A
22.00
35.00
N/A
Ratio of HR FTE, per 100 Government FTEs
0.85
0.93
0.75
0.99
6.5%
First year of service turnover rate %
19.30
18.20
17.00
20.10
10.4%
Goal Statement:
To effectively develop, manage, and improve Broward County's Human Resource programs for residents and County employees to ensure equal employment opportunity and sound human resource related business practices in an
ethical, cost effective, and innovative manner.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 63
 Finance and Administrative Services
 Human Resources/Learning and Organizational Development
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of HR-Sourced learning events delivered
621.00
670.00
450.00
772.00
15.2%
The increase from prior year was due to the rollout of
Situational Leadership II, which consisted of more focused
class sessions, with a smaller number of participants in each
session.
Number of employees receiving tuition reimbursement
N/A
N/A
180.00
314.00
N/A
Percentage of the workforce receiving training
13.99
28.13
17.00
16.67
-40.7%
The decrease from the prior year was due to the rollout of
Situational Leadership II, which was more intensive, but
focused on leadership roles within the workforce.
Goal Statement:
Learning and Organizational Development supports performance improvement for Broward County employees through strategically aligned development opportunities resulting in enhanced efficiencies and improved
productivity.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 64
 Finance and Administrative Services
 Employee Assistance Program
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of employee office visits
449.00
426.00
475.00
405.00
-4.9%
Number of organizational interventions
47.00
52.00
25.00
40.00
-23.1%
The decrease from prior year was a result of fewer Myers
Briggs assessments being completed in FY19, due to an
organizational focus on Situational Leadership.
Number of training classes
30.00
31.00
65.00
28.00
-9.7%
Number of requests for new services
412.00
330.00
500.00
373.00
13.0%
Number of management consultations
42.00
50.00
55.00
26.00
-48.0%
The decrease from prior year was a result of fewer requests for
assistance related to organizational change and behavior
problems during FY19.
Current active cases/month
126.50
139.50
140.00
122.75
-12.0%
Percentage of clients that follow through with a referral
86.00
81.00
85.00
85.00
4.9%
Percentage of cases resolved without obtaining a
referral
52.00
43.00
50.00
37.00
-14.0%
Internal customer satisfaction rating
4.92
4.93
4.80
4.91
-0.4%
Training evaluation rating
4.79
4.81
4.50
4.76
-1.0%
Goal Statement:
To provide assistance to Broward County employees and their families in order to improve their quality of life both at home and on the job, and provide agencies resources to safely deliver County services.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 65
 Finance and Administrative Services
 Employee Benefits Administration
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of wellness programs/seminars offered
1,073.00
1,009.00
1,100.00
1,049.00
4.0%
Average number of clients per program
19.00
18.00
30.00
19.00
5.6%
Benefit plan assistance contacts (walk-in, phone, mail,
email, fax) per 100 benefit-eligible employees (active,
COBRA and retirees)
119.00
123.00
85.00
80.16
-34.8%
The variance from the prior year was due to a change in
reporting methodology which occurred during FY19.
Internal customer satisfaction rating
3.70
3.80
4.50
N/A
N/A
Results of the FY19 survey have not yet been released by the
analytics vendor.
New hire satisfaction rating for benefits orientation
program
92.00
94.00
85.00
95.75
1.9%
Number of unique employees participating in a health,
wellness or lifestyle program or seminar per 100 benefit-
eligible employees
51.00
54.00
60.00
36.00
-33.3%
The variance from the prior year was due to a revision of the
reporting calculation during FY19.
Employee satisfaction rating for health/dental/vision
plans
81.50
88.00
80.00
N/A
N/A
Results of the FY19 survey have not yet been released by the
analytics vendor.
Goal Statement:
To provide a comprehensive, affordable, and accessible employee benefit program for Broward County employees in order to maximize service and provide the best use of these benefits.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 66
 Finance and Administrative Services
 Purchasing Administration
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Dollar value of goods sold as surplus (auction or sale)
406,394.36
755,632.29
800,000.00
101,337.62
-86.6%
The annual fleet auction was not held during FY19 while the
contract was being renewed, causing a variance from the
prior year.
Training events delivered (internal County events and
public outreach events)
46.00
13.00
12.00
28.00
115.4%
The variance from the prior year was due to an expanded
training program related to process improvement initiatives.
Total central procurement activities
2,524.00
2,010.00
2,800.00
1,770.00
-11.9%
Total central procurement activities per professional
position
61.57
46.74
65.00
41.17
-11.9%
Cost per central procurement activity
2,014.50
2,554.49
1,915.00
2,943.47
15.2%
The variance from the prior year is primarily due to increased
costs related to staffing shortages.
Average number of days to process construction bids
within the Board's award authority
158.48
238.44
175.00
252.17
5.8%
Average number of days to process construction bids
within the Director of Purchasing Division's award
authority
108.11
246.07
125.00
214.84
-12.7%
Average number of days to process commodities &
general services bids within the Board's award authority
257.38
255.04
150.00
212.62
-16.6%
The variance from the prior year was the result of process
improvement initiatives and expanded training offerings.
Average number of days to process commodities &
general services bids within the Director of Purchasing
Division's award authority
113.97
100.18
100.00
131.60
31.4%
The variance from the prior year was primarily due to delays
caused by bid specifications.
Average number of days to award RLIs/RFPs within the
Board's award authority
446.15
383.46
255.00
428.27
11.7%
Average number of days to award RLIs/RFPs within
Director of Purchasing Division's award authority
124.31
198.70
150.00
191.19
-3.8%
Average number of days to award informal quotations
and qualified vendor list (QVL) procurements
100.61
107.07
75.00
156.84
46.5%
Vacancy within positions responsible for this function resulted
in delays compared to the prior year.
Average number of days to award sole source,
emergency, or after-the-fact procurement
64.94
67.43
60.00
57.28
-15.1%
The variance from the prior year was due to process
improvements, particularly within after-the-fact procurements.
Average number of days to award work authorization,
amendments, or change orders
29.80
30.35
25.00
28.96
-4.6%
Internal customer satisfaction rating
N/A
N/A
4.25
N/A
N/A
The internal customer satisfaction survey was not conducted
during FY19.
Goal Statement:
To achieve the highest standard of public procurement and foster transparency in the procurement process; maintain a unified purchasing system to procure all commodities and general, professional, and construction services;
and to dispose of surplus items for all agencies under the supervision of the Board of County Commissioners.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 67
 Finance and Administrative Services
 County Records
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Total documents recorded
669,140.00
719,010.00
675,000.00
730,640.00
1.6%
Number of customers served (Official records research
assistance)
13,487.00
13,028.00
10,000.00
10,862.00
-16.6%
The variance from the prior year was due to an increase in
online availability of E-recorded documents, which has
allowed broader online access to recordings.
Number of Verbatim Minutes produced
57.00
50.00
62.00
68.00
36.0%
During FY19, the Board of County Commissioners conducted
more meetings than in FY18. The number of meetings will
fluctuate from year to year, based on County activity.
Number of Summary Minutes produced
23.00
18.00
25.00
12.00
-33.3%
Summary minute production was partially outsourced to a
vendor in FY19, due to vacancy.
Number of records dispositions processed
17.00
40.00
28.00
9.00
-77.5%
The variance from the prior year was related to the closure of
the Records Center for relocation during FY19, which limited
record disposition processing.
Number of records transmittals processed
77.00
54.00
75.00
23.00
-57.4%
The variance from the prior year was related to the closure of
the Records Center for relocation during FY19, which limited
record transmittal processing.
Average number of calendar days between receipt and
recordation of documents
1.47
1.23
1.75
1.18
-3.9%
Average time spent per record disposition (hours)
30.44
16.27
35.00
5.89
-63.8%
The variance from the prior year was related to the closure of
the Records Center for relocation during FY19, which limited
record dispositions.
Average time spent per record transmittal (hours)
2.56
3.31
8.00
3.74
13.1%
Average time spent per record retrieval (minutes)
31.57
32.02
30.00
30.07
-6.1%
Average time spent per record shelving (minutes)
2.48
2.20
4.00
3.76
71.4%
The variance from the prior year was related to the closure of
the Records Center for relocation during FY19, which
required shelving activities at both the old and new locations.
Average number of documents recorded per FTE in the
Recording section per day
50.54
51.15
50.00
53.93
5.4%
Percentage of total documents recorded electronically
72.55
74.73
72.00
78.66
5.3%
External customer satisfaction rating
4.75
4.77
4.75
4.87
2.3%
Average number of days from meeting to minutes
completion
11.40
11.60
12.00
12.70
9.5%
Number of Public Records / research requests per staff
member in this function per day
1.40
1.60
2.00
1.40
-12.5%
Number of boxes handled per employee per day
25.01
17.36
25.00
8.48
-51.2%
The variance from the prior year was related to the closure of
the Records Center for relocation during FY19, which
decreased the number of boxes handled by staff.
Number of records management search/research
requests per staff member per day
1.62
1.53
3.00
0.65
-57.5%
The variance from the prior year was related to the closure of
the Records Center for relocation during FY19, which
reduced the number of records search and research requests
handled by staff.
Goal Statement:
To administer the Public Records for the citizens of Broward County for the purpose of cataloging public records and ensuring compliance with Florida law.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 68
 Finance and Administrative Services
 Operations/Treasury
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Bank reconciliations performed per employee
430.00
426.50
432.00
407.00
-4.6%
Cash receipts monitored (in billions)
5.15
5.47
5.40
6.19
13.2%
Goal Statement:
To provide administration, business operations and application-specific technical support services; perform check disbursements and bank reconciliations; and execute debt service on County-bonded debt.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 69
 Finance and Administrative Services
 Tourist Development Tax
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Total revenue collected (in millions)
63.30
83.20
79.80
88.70
6.6%
Total number of tax transactions processed per tax tag
clerk
9,842.00
10,426.00
9,800.00
10,520.00
0.9%
External customer satisfaction rating
4.90
4.90
4.80
4.90
0.0%
Expense as a percent of collections
0.70
0.60
0.80
0.50
-16.7%
The decrease from prior year is due to staff vacancies, which
reduced expenses.
Goal Statement:
To administer, audit, and enforce the collection of Tourist Development Taxes pursuant to applicable laws and ordinances relating to this tax for the purpose of supporting the tourism activities of the Greater Fort Lauderdale
Convention and Visitors Bureau, the Convention Center, and the debt service requirements of the County Civic Arena.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 70
 Finance and Administrative Services
 Auto Tags
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Total transactions completed
2,394,441.00
2,383,566.00
2,541,270.00
2,271,326.00
-4.7%
Transactions per employee
43,536.00
43,337.00
46,210.00
42,616.00
-1.7%
Percentage of e-commerce transactions to total
transactions processed
20.20
21.10
21.00
23.10
9.5%
Goal Statement:
To responsively serve our customers through successful partnerships, providing the public with efficient methods and service relative to the registration and title processing for motor vehicles, vessels, mobile homes, and issuance
of disabled parking permits. To ensure chain of ownership and payment of mandated taxes and fees per State Statute and Department of Highway Safety and Motor Vehicles rules and regulations.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 71
 Finance and Administrative Services
 Taxes, Licenses, Enforcement and Personal Property
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Local business tax customers
74,649.00
74,779.00
85,000.00
75,961.00
1.6%
Local business tax revenues
3,610,091.00
3,611,304.00
4,000,000.00
3,606,297.00
-0.1%
Number of current tax bills processed in office
179,826.00
179,133.00
175,000.00
160,677.00
-10.3%
Number of tax deeds applications brought to auction
1,433.00
1,058.00
1,400.00
983.00
-7.1%
Enforcement actions against delinquent tangible
personal property or business tax receipts accounts
22,301.00
29,732.00
22,000.00
28,322.00
-4.7%
Overall delinquency collected for past seven tax rolls
versus delinquency stated on April 1st of past seven tax
rolls
93.50
93.50
95.00
93.75
0.3%
External customer satisfaction rating
4.87
4.95
4.80
4.94
-0.2%
Goal Statement:
To collect and process current and delinquent real and personal property ad valorem and non-ad valorem assessments on behalf of taxing authorities, local business taxes, hunting and fishing license fees, other State and County
license fees, and other debts owed to Broward County in accordance with State Statutes, Rules and Regulations and Broward County ordinances.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 72
 Finance and Administrative Services
 Risk Management Administration
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Internal customer satisfaction rating
4.87
4.89
4.80
4.84
-1.0%
Goal Statement:
In accordance with State Statutes, provide and effectively manage the County's Self-Insurance Program at the lowest possible cost and in the best interests of the citizens and employees of Broward County, and ensure the safety
and well-being of all County employees and the public visiting County property.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 73
 Finance and Administrative Services
 Risk Management Workers' Compensation
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
New workers' compensation (WC) claims processed and
administered
514.00
541.00
480.00
548.00
1.3%
"Best practices" adherence rating for adjusters
87.60
75.50
88.00
74.00
-2.0%
Percentage of workers' compensation medical bills paid
within 45 days from receipt per State mandate
99.96
99.61
99.00
99.33
-0.3%
Percentage of workers' compensation indemnity
payments paid within seven days of due date
95.26
98.84
99.00
96.95
-1.9%
Workers' compensation self-insurance costs per
employee (dollars)
624.00
752.00
1,500.00
691.00
-8.1%
Workers' compensation internal customer satisfaction
rating
5.00
4.75
4.80
4.29
-9.7%
Workers' compensation claims closed as a percentage
of claims opened annually
106.00
97.97
100.00
102.00
4.1%
Average number of workers' compensation claims
closed per claim adjuster annually
182.00
177.00
160.00
186.00
5.1%
Number of workers' compensation claims per 100
employees
6.53
6.80
6.20
6.70
-1.5%
Percent of prescription dollars disbursed through
preferred provider
87.00
85.00
88.00
94.00
10.6%
Goal Statement:
To investigate, administer, and resolve all work related injury claims in accordance with Florida Statutes, Chapter 440.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 74
 Finance and Administrative Services
 Risk Management Liability
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
New general liability (GL) claims processed and
administered
251.00
159.00
175.00
244.00
53.5%
The variance from the prior year is due to working with the
various agencies on more thorough claims reporting and
better capturing of claims data.
New auto liability (AL) claims processed and
administered
44.00
44.00
40.00
70.00
59.1%
The variance from the prior year is due to working with the
various agencies on more thorough claims reporting and
better capturing of claims data.
New Mass Transit (MT) claims processed and
administered
210.00
244.00
230.00
351.00
43.9%
The variance from the prior year is due to working with the
various agencies on more thorough claims reporting and
better capturing of claims data.
Liability self-insurance costs per capita
1.28
1.20
1.50
1.08
-10.0%
General liability claims closed as a percentage of
claims opened annually
86.00
119.00
100.00
91.00
-23.5%
The decrease from the prior year is due to difficulty in
obtaining the required information necessary to resolve these
cases.
Automobile liability claims closed as a percentage of
claims opened annually
95.00
116.00
100.00
89.00
-23.3%
The decrease from the prior year is due to difficulty in
obtaining the required information necessary to resolve these
cases.
Mass Transit claims closed as a percentage of claims
opened annually
109.00
115.00
100.00
102.00
-11.3%
Average number of liability claims closed per claim
adjuster annually
99.00
130.00
115.00
161.00
23.8%
The increase from prior year is due to newly implemented
procedures focusing on claims resolution to mitigate the
County's future exposures.
Number of general liability claims per 10,000 County
population
0.78
0.84
0.62
1.27
51.2%
The increase from prior year is due to better reporting of
occurrences by various agencies.
Percentage of costs recovered for repair/replacement of
County owned assets
65.14
60.84
80.00
75.40
23.9%
The increase from the prior year is due to working with the
various agencies to ensure proper reporting and submission of
relevant documents.
Internal customer satisfaction rating
5.00
4.29
4.70
4.57
6.5%
Goal Statement:
To resolve investigated claims in a expeditious manner based on the respective liability and/or damages of the involved party(ies) while managing associated expenses in accordance with Florida Statute 768.28.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 75
 Finance and Administrative Services
 Risk Management Safety and Occupational Health
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of training sessions provided
114.00
147.00
150.00
148.00
0.7%
Number of criminal background checks completed
3,227.00
4,362.00
3,800.00
3,730.00
-14.5%
Number of post employment-offer physicals provided
1,139.00
1,295.00
1,200.00
1,377.00
6.3%
Number of medical surveillance tests provided
793.00
992.00
850.00
815.00
-17.8%
These statistics are dependent upon the actual number of
new hires and the need for medical tests; when the County is
not hiring new employees, this number will be lower than the
previous year.
Number of safety activities conducted (site visits,
assessments, audits, inspections)
494.00
304.00
290.00
160.00
-47.4%
Fewer inspections and audits were performed in FY19 as a
result of vacancy within the Division.
Number of occupational health activities conducted
(site visits, assessments, audits, inspections)
508.00
421.00
400.00
305.00
-27.6%
Fewer inspections and audits were performed in FY19 as a
result of vacancy within the Division.
Number of Safety and Occupational Health
recommendations implemented by County agencies
64.00
85.00
72.00
64.00
-24.7%
Safety and Occupational Health performs follow-up
inspections, but cannot mandate implementation of those
recommendations.
Average daily number of driver's license reviews for
authorized drivers
7,800.00
7,948.00
8,100.00
8,641.33
8.7%
Internal customer satisfaction rating
5.00
4.45
4.80
4.83
8.5%
Goal Statement:
To provide safe and healthful workplace conditions for County employees and the public, and to ensure the fitness of County employees in the performance of their job responsibilities.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 76
 Human Services
 Administration - Human Services
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Customer satisfaction rating
4.80
4.80
4.50
4.80
0.0%
Average number of days taken to fill a position from
requisition creation date to employee start date (full life
cycle)
97.56
95.65
70.00
88.17
-7.8%
Percent of performance based outcomes achieved in
contracted programs
93.30
95.00
95.00
91.50
-3.7%
Percent of outcomes achieved in direct service
programs
70.00
64.00
85.00
60.00
-6.3%
Percent of contracted funding utilized
93.00
98.00
90.00
96.70
-1.3%
Goal Statement:
To effectively and efficiently provide innovative health and human service programs that assist Broward County's children, elderly and low income individuals and families achieve well-being and enhance their quality of life, as
well as generate revenue, maximize resources, ensure accountability and lead the community in sharing human service expertise.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 77
 Human Services
 Office of Evaluation and Planning
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of collaborative funding proposals submitted
10.00
9.00
12.00
10.00
11.1%
Amount of new grant funding (in millions) awarded for
internal and external providers
11.00
12.80
10.00
12.10
-5.5%
Goal Statement:
To support the Human Services Department through the development, coordination, and maintenance of a continuous quality improvement system through planning, data management, grants development and emergency
management functions.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 78
 Human Services
 Administration - Crisis Intervention and Support
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
External customer satisfaction rating
N/A
N/A
4.50
4.58
N/A
Percent of Local, State, and Federal contract funding
utilized
N/A
N/A
90.00
98.00
N/A
Goal Statement:
To provide administrative, fiscal and operational support and oversight to ensure efficiency, productivity and statutory compliance of direct services offered by the three Sections: Justice Services, the Nancy J. Cotterman Center
Crisis/Counseling Section and the Child Protection Team and Medical Services Section.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 79
 Human Services
 Justice Services
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of youth committing a misdemeanor offense
and referred to the program (Juvenile Civil Citation)
891.00
730.00
885.00
697.00
-4.5%
Number of youth enrolled who successfully complete
the program (Juvenile Civil Citation)
699.00
734.00
640.00
560.00
-23.7%
This number can vary depending on how quickly a youth
completes the program.
Number of youth enrolled who successfully complete
the program and who do not re-offend within 1 year
(Juvenile Civil Citation)
730.00
689.00
630.00
713.00
3.5%
Number of youth enrolled in the program who would
otherwise be detained (Juvenile Predisposition Services)
96.00
73.00
85.00
61.00
-16.4%
The referral decline is due to the increase in the number of
youth who are ineligible for the program.
Number of adults committing a misdemeanor offense
that are referred to the program (Adult Civil Citation)
N/A
N/A
240.00
14.00
N/A
Number of enrolled adults who successfully complete
the program (Adult Civil Citation)
N/A
N/A
168.00
4.00
N/A
Percentage of youth enrolled who successfully
complete the program (Juvenile Civil Citation)
88.60
90.00
87.00
88.00
-2.2%
Percentage of youth issued a civil citation and who are
eligible for the program (Juvenile Civil Citation)
97.90
98.00
80.00
98.00
0.0%
Percentage of youth enrolled who successfully
complete the program (Juvenile Predisposition
Services)
94.94
95.00
85.00
91.00
-4.2%
Average number of days enrolled youth spent in secure
detention (Juvenile Predisposition Services)
3.67
4.21
5.00
5.34
26.8%
Although the Detention Risk Assessment Tool is utilized
statewide to determine if a youth is eligible for detention, the
number of days ordered is at the sole discretion of
independent delinquency judges.
Percent of adults enrolled who successfully complete
the program (Adult Civil Citation)
N/A
N/A
70.00
100.00
N/A
Percentage of youth enrolled who successfully
complete the program and who do not re-offend within
1 year (Juvenile Civil Citation)
99.20
99.00
90.00
98.00
-1.0%
Goal Statement:
To provide equity and strength-based services that improve client outcomes and opportunities by managing processes and promoting systemic change to divert individuals away from the justice system.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 80
 Human Services
 Nancy J. Cotterman Center
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Episodes of victims services provided to consumers
23,717.30
26,291.00
22,000.00
21,855.00
-16.9%
There was a reduction in the number of referrals resulting
from a reduction in number of calls into statewide abuse
hotline and a change in services provided (removal of
accompaniment and increase of outreach).
Number of crisis intervention units of service provided
19,263.00
24,545.00
24,000.00
18,677.00
-23.9%
There was a reduction in the number of referrals resulting
from a reduction in number of calls into statewide abuse
hotline and a change in services provided (removal of
accompaniment and increase of outreach).
Average number of crisis intervention units of service
provided per Crisis Intervention Counselor (CIC)
746.92
858.65
2,000.00
715.00
-16.7%
There was a reduction in the number of referrals resulting
from a reduction in number of calls into statewide abuse
hotline and a change in services provided (removal of
accompaniment and increase of outreach).
Percentage of medical examination reports sent to
Child Protective investigators within 10 days after the
examination
96.00
96.00
90.00
98.00
2.1%
External customer satisfaction rating
4.81
4.82
4.50
4.85
0.6%
Percentage of clients successfully completing treatment
99.00
98.10
95.00
97.00
-1.1%
Percentage of clients achieving clinically significant
improvement based on evidenced-based assessment
tools
75.30
71.15
85.00
69.00
-3.0%
Goal Statement:
To reduce further trauma to victims of assault/abuse and their families through specialized forensic medical examination and assessment, crisis intervention, and forensically sensitive therapy to ameliorate functional impairment,
and to conduct outreach to non-reporting victims through community awareness activities.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 81
 Human Services
 Admissions
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of assessments conducted at Admissions
1,816.00
1,981.00
3,000.00
3,853.00
94.5%
The Admissions process changed to a single entry point when
BARC Central moved to new facility in August 2018;
therefore, all Biopsychosocial Assessments and
Biopsychosocial Assessment Updates completed in the
agency are included in this measure.
Percent of consumers who are assessed at Admissions
who are involved in the Criminal Justice System
76.82
76.20
70.00
49.30
-35.3%
This fiscal year assessments performed at Detox were
included in the measure and most Clients admitted to Detox
report being self-referred.
Percent of consumers who are assessed at Admissions
and are referred to and enroll in treatment services
within the agency
59.19
78.50
60.00
75.30
-4.1%
Percent of Criminal Justice System consumers who are
assessed at Admissions and are referred to and enroll in
treatment services within the agency
52.11
42.30
70.00
68.80
62.6%
The query was adjusted for FY 19 to include in the
denominator the clients who were assessed and referred;
consequently, the percentage of enrollment increased.
Goal Statement:
To serve as the interface between Broward Addiction Recovery Center (BARC) and the residents of Broward County who present for an evaluation of their substance use treatment and referral needs, and to coordinate and reduce
wait times for transitions between Levels of Care within the agency.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 82
 Human Services
 Broward Addiction Recovery Administration
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of consumers who enrolled in Residential or
any Outpatient Treatment program within the agency
upon referral from Admissions or Detox
1,511.00
1,278.00
1,500.00
1,281.00
0.2%
Total number of consumers screened
3,324.00
3,125.00
3,000.00
4,308.00
37.9%
The increase from prior year is due to the first full year in the
new facility with an increased Detox bed capacity.
External customer satisfaction rating
4.50
4.60
4.50
4.42
-3.9%
Percent of all contract funding utilized
100.00
100.00
100.00
97.00
-3.0%
Percent of successful completions from any treatment
Level of Care
77.40
50.80
65.00
57.30
12.8%
Percent of consumers who are referred by Admissions or
Detox and enroll in Residential or any Outpatient
Treatment program within the agency
80.24
74.00
75.00
72.50
-2.0%
Goal Statement:
To continuously improve the agency by using best practice quality assurance and performance improvement management strategies that result in cost effective treatment for Broward Addiction Recovery Center (BARC) clients,
high satisfaction rates in clients, low client relapse rates, superior execution of contractual obligations, optimal relationships with community partners and stakeholders and the highest possible revenue collection rate for all
services provided.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 83
 Human Services
 Detoxification Services
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of enrollments in the Detoxification program
1,791.00
1,946.00
2,210.00
2,916.00
49.8%
This year is the first full year in the new facility with an
increased Detox bed capacity.
Percent of Detoxification beds utilized
95.10
89.90
90.00
90.40
0.6%
Percent of consumers who complete Detoxification and
who are referred and enroll in treatment within the
agency
85.68
66.60
75.00
73.60
10.5%
Percent of consumers who successfully complete
Detoxification
76.52
71.80
75.00
69.00
-3.9%
Goal Statement:
To serve as the interface between Broward Addiction Recovery Center (BARC) and the residents of Broward County who present for an evaluation of their detoxification needs, and to provide for those who need safe and medically
managed detoxification services, while evaluating patients' treatment and referral needs for substance use treatment and/or community services.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 84
 Human Services
 Outpatient Services
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of enrollments in any level of Outpatient
Treatment Services
1,502.00
1,332.00
1,300.00
1,190.00
-10.7%
Percent of consumers who successfully complete the
Intensive Outpatient Level of Care within Outpatient
Treatment Services
68.88
46.30
50.00
46.50
0.4%
Percent of consumers who successfully complete the
Outpatient Level of Care within Outpatient Treatment
Services
65.92
55.00
50.00
57.50
4.5%
Goal Statement:
To provide best practice substance use treatment to clients with addiction and co-occurring disorders whose recovery efforts allow for treatment in an uncontrolled environment to reduce or eliminate client relapse rates.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 85
 Human Services
 Residential Services
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of enrollments in Residential Treatment
Services
1,091.00
762.00
600.00
823.00
8.0%
Percent of Residential beds utilized
89.02
88.90
90.00
93.70
5.4%
Percent of consumers who successfully complete
Residential Treatment
72.97
58.70
65.00
61.60
4.9%
Goal Statement:
To provide best practice substance use treatment to clients with addiction and co-occurring disorders whose recovery efforts require treatment in a controlled environment to reduce or eliminate client relapse rates, and include
the goal of minimizing teratogen exposure to pregnant women's unborn children until birth.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 86
 Human Services
 Administration - Community Partnerships
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Funding leveraged by County funds ($ millions)
12.60
12.70
11.00
12.40
-2.4%
Number of clients served through County contracts
77,901.00
103,959.00
94,000.00
90,392.00
-13.1%
Average number of contracts administered and
monitored per contract manager
8.67
9.43
13.00
9.39
-0.4%
Percentage of performance based outcomes achieved
in contracted programs
94.00
95.00
95.00
91.00
-4.2%
Average number of calendar days to process contracted
services invoices and send to Accounting
13.87
13.45
12.00
11.95
-11.2%
External customer satisfaction rating
4.25
4.28
4.40
4.28
0.0%
Goal Statement:
To work collaboratively with community partners including funders, non-profit and for profit providers, faith-based organizations, governmental entities, advocates and consumers in assuring that community-based human services
are cost effective, coordinated and performance-based in meeting the needs of the residents of Broward County.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 87
 Human Services
 Children's Services
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Percentage reduction/elimination of use of drugs and
alcohol
87.78
85.85
85.00
87.10
1.5%
Percentage improvement in social and emotional
functioning
93.20
94.90
90.00
92.80
-2.2%
External customer satisfaction rating
4.75
4.60
4.40
4.59
-0.2%
Percent of clients who remain in the community post
discharge and are not hospitalized or placed in a
residential treatment or Department of Juvenile Justice
facility
96.90
96.50
90.00
95.20
-1.3%
Percentage of client’s families that experience
decreased family stress
N/A
100.00
85.00
100.00
0.0%
Goal Statement:
To improve the quality of life and empower Broward's families with children by effectively and efficiently developing and supporting systems of care in collaboration with other community stakeholders.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 88
 Human Services
 Health Care Services
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of medical encounters provided to patients for
primary care
200,772.00
199,764.00
199,850.00
98,030.00
-50.9%
The decrease from prior year is due to the change of the
electronic reporting system resulting in an increased
accuracy rate.
Percent of eligible children receiving appropriate
immunizations
99.20
100.00
97.00
100.00
0.0%
Percent of patients reporting satisfaction with primary
care services
96.80
96.00
95.00
80.90
-15.7%
The decrease from prior year is due to the provider
experiencing a lower than typical response rate.
Percent of clinic patients seen and discharged within
the time outlined in the contractual agreement
94.50
93.70
85.00
68.37
-27.0%
Percent of clients that effectively stabilize/improve their
condition (not re-admitted within 90 days)
N/A
96.00
95.00
94.10
-2.0%
Goal Statement:
To provide effective administration and management of contracted health care services in Broward County for indigent residents in need of health care, mental health, and HIV/AIDS services ensuring quality services, promoting
integration and following best practices.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 89
 Human Services
 Homeless Services
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Percentage of Homeless Assistance Center Dorms
utilized: for Families
92.00
89.50
95.00
93.00
3.9%
Percentage of Homeless Assistance Center Beds
utilized: for Individuals
92.00
97.00
95.00
98.60
1.6%
Percentage of clients that move from emergency
shelters to permanent housing
35.00
31.00
25.00
33.50
8.1%
Percentage of Clients that move from Transitional to
Permanent Housing
70.00
55.00
80.00
58.40
6.2%
Percentage of unsheltered homeless
39.06
37.48
31.00
48.16
28.5%
The 2019 Point In Time (PIT) Count had an increase in the
number of individuals counted. New site locations were
added to cover more of the geographical area in Broward
County. Also, there was an increase in volunteers.
Goal Statement:
To help build and maintain an optimal "continuum of care" of homeless services, promote solutions to homelessness, coordinate funding for key services, and assist homeless persons to move to self-sufficiency and permanent
housing.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 90
 Human Services
 Behavioral Health Administration
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Percent of consumer satisfaction surveys completed and
submitted timely
N/A
N/A
100.00
100.00
N/A
Goal Statement:
To provide administrative and management oversight to the behavioral health components of Elderly and Veteran's services, in order to deliver comprehensive service planning to older adults (55+) with diagnosed mental health
disorders, who are at risk of requiring more intensive and restrictive institutional placements.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 91
 Human Services
 Elderly Programs
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of customer relation unit calls for service
45,155.00
53,816.00
50,000.00
51,802.00
-3.7%
Number of consumers served
660.00
836.00
568.00
725.00
-13.3%
Average monthly service plan cost per consumer served
229.97
266.25
250.00
244.72
-8.1%
External customer satisfaction rating
4.07
4.45
4.50
4.33
-2.7%
Percentage of consumers receiving community care
services who maintain a successful recovery and/or
remain in the least restrictive environment
100.00
100.00
98.00
100.00
0.0%
Goal Statement:
To provide case management and community support services that assist frail, functionally impaired elders in maintaining their independence in the community and prevent or delay their institutionalization.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 92
 Human Services
 Elderly and Veterans Administration
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Dollar value of co-payments received
251,861.07
318,959.23
250,000.00
335,541.07
5.2%
Number of community outreach events
106.00
65.00
60.00
63.00
-3.1%
Total amount of in-service training hours provided to
staff
1,449.00
1,850.00
1,800.00
2,254.00
21.8%
The Division exceeded its training goal for FY19 due to an
increase in a greater effort and focus on higher training
requirements and more opportunities for growth and staff
participation
Percentage of case manager time engaged in direct
service provision
69.00
73.75
70.00
75.75
2.7%
Percent of grant performance based outcomes
achieved
86.00
84.00
80.00
99.09
18.0%
Some grant performance based outcomes were revised this
year which resulted in higher attainment.
Goal Statement:
To continually expand and enhance the Elderly and Veterans Services Division's (EVSD) capacity to provide effectively managed and specialized social services to Broward County seniors, their caregivers and families, as well as
similar services for Veterans, their dependents and dependent survivors that result in the attainment and/or maintenance of self-sufficiency.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 93
 Human Services
 Veterans Services
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Total number of claims and appeals filed for veterans,
dependents, and dependent survivors
1,655.00
1,874.00
1,500.00
2,027.00
8.2%
Dollar value of approved claims filed with the assistance
of the Veterans Services Section
12,004,973.00
11,486,708.00
11,600,000.00
12,050,427.00
4.9%
Percentage of claims or appeals filed within one office
contact with veterans or dependent
99.94
100.00
95.00
100.00
0.0%
External consumer satisfaction rating
4.94
4.97
4.50
4.88
-1.8%
Percentage of consumers who augment their income
through participation in benefit acquisition programs
41.63
36.00
40.00
32.00
-11.1%
Goal Statement:
To provide specialized social services targeted to veterans, their dependents and dependent survivors which result in the attainment and/or maintenance of self-sufficiency.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 94
 Human Services
 Family Success Administration
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Percentage utilization of grant funding
95.00
90.00
92.00
99.97
11.1%
Percentage of Commission Requests responded to by
the Division within ten business days of being assigned
to the Division
100.00
100.00
100.00
98.00
-2.0%
Goal Statement:
To provide administrative oversight and coordination of comprehensive human services offered by the Division and its community-based partners at one-stop service locations throughout Broward County.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 95
 Human Services
 Family Success Centers
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of customers receiving case management
services
1,200.00
688.00
1,200.00
1,062.00
54.4%
During FY19, more customers were able to comply with the
program and documentation requirements. Therefore, more
customers were qualified to receive emergency assistance
services.
Average percent of caseworker time that is used to
provide direct service
78.00
65.59
70.00
84.75
29.2%
During FY19, more customers were able to comply with the
program guidelines and documentation requirements.
Therefore, more customers were qualified to receive
emergency assistance services.
External customer satisfaction rating
4.90
4.89
4.80
4.92
0.6%
Percent of all Family Success individuals with a case
plan successfully meeting 100% of their case plan goals
at time of discharge
97.00
97.00
90.00
98.00
1.0%
Percent of clients placed in transitional or permanent
housing models who maintain housing for six months
(Includes Housing First clients)
87.00
82.00
80.00
89.00
8.5%
Percentage of individuals who received emergency
assistance payments who maintained permanent
housing for three (3) months
93.00
95.00
88.00
97.00
2.1%
Goal Statement:
To provide one-stop entry to comprehensive human services in partnership with community-based providers in Broward County, assisting individuals and families to achieve and maintain health, safety and economic stability.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 96
 Port Everglades
 Administration
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Meet or exceed the current target of twenty-foot
equivalent units added
1,076,894.00
1,108,463.00
1,080,000.00
1,053,078.00
-5.0%
Meet or exceed the current target of passenger count
3,864,557.00
3,870,342.00
3,623,920.00
3,892,215.00
0.6%
Customer satisfaction measured among tenants and port
users via customer service survey
4.59
N/A
4.25
4.40
N/A
Goal Statement:
To coordinate the various administrative and financial activities of the divisions within the Port Everglades Department to ensure compliance with County policies and goals, and to develop marketing and promotional strategies
that create and promote commerce and industry and create employment within Broward County.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 97
 Port Everglades
 Business Administration
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Rental revenue generated from leases (millions)
15.80
15.37
15.50
17.96
16.9%
The increase in FY19 is due to a change in calculation
methodology.
Average time to process a completed franchise
application (completed application to public hearing in
days)
60.75
51.87
77.50
53.42
3.0%
Average time to process a purchase order up to $250K
(days)
76.97
87.21
100.00
60.50
-30.6%
Percent of rental revenue goal reached
96.80
99.00
98.50
107.46
8.5%
Percentage of developed leasable land occupied
92.60
95.00
94.00
93.33
-1.8%
Percentage of leasable office space occupied
92.00
93.30
92.50
93.60
0.3%
Percent of leasable warehouse space occupied
84.20
90.80
86.70
90.60
-0.2%
Goal Statement:
To provide Port-wide general administrative support and services including agenda coordination and communication support; to provide property management, leasing, and administration of Port real estate, and management of
the contract for parking facility operation; to promote the benefits of, and to operate/expand, Foreign-Trade Zone No. 25; to provide regulation of certain business activities through management of the franchise and business
permit program; to administer various contracts; to provide liaison for risk management functions at the Port; to provide human resources support to all employees and management of the seaport; and to provide guidance and
support of purchasing activities for the Enterprise Fund.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 98
 Port Everglades
 Finance
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of invoices generated
15,610.00
16,129.00
15,500.00
16,099.00
-0.2%
Percentage of checks received and deposited within
one day of receipt
99.69
99.17
99.00
99.73
0.6%
Cost per invoice including collection ($)
41.94
44.28
41.50
41.57
-6.1%
Number of days needed to process a receiver
22.00
23.00
26.00
27.00
17.4%
The increase in FY19 is due to staffing vacancies.
Percentage of accounts receivable classified as current
97.89
98.71
98.00
99.19
0.5%
Goal Statement:
To provide accounting functions, fiscal planning, budgeting, and information technology services for the Port Everglades Department to ensure statutory compliance and to provide information for decision making.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 99
 Port Everglades
 Operations
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Percent of container crane uptime
99.93
99.93
99.80
99.93
0.0%
Percent of time reporting to the job site (berth) 15
minutes or more prior to a ship docking/sailing
95.97
95.39
95.00
96.99
1.7%
Percentage of customer inquiries responded to within
one business day
99.31
98.02
100.00
100.00
2.0%
Average number of work orders backlogged
46.91
60.56
20.00
59.98
-1.0%
Percentage of preventative maintenance projects
completed compared to number scheduled
90.43
96.40
90.00
95.99
-0.4%
Average work order aging (days)
1.59
1.00
6.00
4.25
325.0%
The increase in FY19 is due to staffing vacancies and a
change in the work order process.
Compliance by Port users of directive issued for facility
housekeeping within 48 hours (percent)
80.00
75.00
100.00
85.00
13.3%
Goal Statement:
To provide the four functional areas with planning and administrative support; to coordinate and control the movement of all ships, cargo, and passengers moving through the seaport and to maintain the facilities affecting those
movements in order to ensure prompt and efficient service to Port users.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 100
 Port Everglades
 Seaport Engineering and Facilities Maintenance
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
New projects initiated
14.00
18.00
19.00
18.00
0.0%
Percentage of projects completed within original time
frame
100.00
90.00
90.00
90.00
0.0%
Percentage of projects completed within the original
budget allocation (including contingencies)
100.00
100.00
100.00
100.00
0.0%
Number of projects managed
35.00
37.00
34.00
28.00
-24.3%
The decrease in FY19 is due to multiple projects being
consolidated, in addition to several projects being placed
into service.
Number of projects managed per project manager
4.00
5.00
4.00
3.00
-40.0%
The decrease in FY19 is due to multiple projects being
consolidated, in addition to several projects being placed
into service.
Goal Statement:
To provide strategic facilities technical support for the planning of seaport development; manage the design, engineering and construction of new facilities for Port clients; and ensure adequate facilities maintenance while
protecting the environment within the Port jurisdictional area.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 101
 Public Works
 Construction Management
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of new projects initiated (construction and
renovation) under Construction Management Division
82.00
29.00
20.00
33.00
13.8%
Total number of projects (construction and renovation)
managed per Construction Management Division
project manager
11.85
10.00
8.00
9.50
-5.0%
Internal customer satisfaction rating
4.60
4.50
4.50
4.40
-2.2%
Number of CMD consulting hours provided to County
agencies
3,031.00
2,202.00
1,000.00
4,514.00
105.0%
The increase is due primarily to the transition of multiple
capital projects formerly managed by the Facilities
Management Division to the Construction Management
Division.
Number of construction projects managed
12.00
14.00
16.00
21.00
50.0%
The increase is due primarily to the transition of multiple
capital projects formerly managed by the Facilities
Management Division to the Construction Management
Division.
Number of renovation projects managed
106.00
94.00
100.00
84.00
-10.6%
Total amount authorized for all projects (construction
and renovation) managed under Construction
Management Division (millions)
603.00
630.00
600.00
671.10
6.5%
Number of Green/LEED certified building projects
11.00
13.00
11.00
11.00
-15.4%
The decrease is due to the completion of projects formerly in
progress.
Goal Statement:
To systematically manage the planning, design and construction of vertical capital projects for Broward County agencies with the objective of providing quality environmentally sustainable facilities in a timely and fiscally
responsible manner
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 102
 Public Works
 Cleaning
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Cost per square foot for cleaning expenses ($)
1.84
1.80
1.94
1.62
-10.0%
Customer satisfaction rating
4.14
3.21
4.25
3.27
1.9%
Number of square feet serviced by the cleaning section
(in millions)
5.60
5.60
5.60
5.60
0.0%
Goal Statement:
To maintain clean and safe facilities for all employees and visitors at leased and owned County facilities.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 103
 Public Works
 Paid Parking
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Cost per square foot for paid parking ($)
0.73
0.65
0.80
0.41
-37.3%
The decrease in cost per square foot is a result of a contractor
eliminating two contract positions and postponing some
additional services.
Customer satisfaction rating
4.43
4.00
4.25
4.50
12.5%
Number of square feet serviced by paid parking (in
millions)
1.70
1.70
1.70
1.70
0.0%
Goal Statement:
To provide adequate and safe parking availability for employees and visitors in close proximity to the Broward County Governmental Center and Courthouse Complex/Judicial Center.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 104
 Public Works
 Program Administration/Management
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Cost per square foot for Administrative expenses ($)
0.49
0.51
0.54
0.53
3.9%
Average warehouse turn ratio
1.14
1.19
1.50
1.23
3.4%
Customer satisfaction rating
4.86
4.03
4.25
4.14
2.7%
Number of space planning projects managed
76.00
101.00
70.00
86.00
-14.9%
Average inventory accuracy (%)
99.47
100.00
98.00
95.00
-5.0%
Number of square feet managed (in millions)
8.40
8.40
8.40
8.40
0.0%
Goal Statement:
To oversee and manage effective Facility Management Division operations related to the Repairs and Maintenance, Roads and Grounds, Utilities, Cleaning, Paid Parking, and Security programs.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 105
 Public Works
 Real Property
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of appraisals received and reviewed
540.00
278.00
340.00
106.00
-61.9%
The number of assignments fluctuates based on how many
appraisals are completed. The majority of the appraisals are
for the Aviation Sales Assistance Program, which had
decrease in appraisals in FY19.
In-house appraisal projects, review of third party
appraisals, and review of residential appraisal reports
36.00
39.00
30.00
22.00
-43.6%
Fluctuation is typical for this measure depending on the
requests received from various agencies and cannot be
attributed to a specific trend.
Number of Ownership and Encumbrance Reports (O&E)
processed
343.00
349.00
300.00
349.00
0.0%
Number of parcels received for purchase and lease
acquisition, and disposition
117.00
144.00
110.00
188.00
30.6%
Fluctuation is typical for this measure and cannot be
attributed to a specific trend.
Percentage of building square footage, leased versus
owned
13.23
13.00
13.00
13.00
0.0%
Average number of parcels in negotiation for purchase
or lease per property agent
121.00
123.00
90.00
59.00
-52.0%
Decrease is due to addition of a fourth property agent at end
of FY18, which resulted in projects being spread out among
additional staff.
Internal customer satisfaction rating
4.02
4.53
4.50
4.70
3.8%
Goal Statement:
To serve as professional real estate advisors to the County Commission, Administration and Departments of County government; efficiently and professionally acquire real estate and property rights through purchase, lease and
license to meet the needs of all branches of County government; dispose of surplus property; lease administration; investigative research and due diligence; processing of vacation applications; manage real property records and
escheated property inventory.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 106
 Public Works
 Repairs and Maintenance
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of work orders processed
43,922.00
57,098.00
43,500.00
57,936.00
1.5%
Cost per square foot for maintenance and repairs ($)
1.57
1.53
1.69
1.69
10.3%
Average number of days to complete a work order from
date of receipt
37.50
40.14
30.00
39.00
-2.8%
Average number of hours to complete a work order
2.01
2.47
2.50
2.72
10.1%
Customer satisfaction rating
4.71
3.77
4.25
4.28
13.5%
Number of facilities maintained
136.00
138.00
138.00
138.00
0.0%
Number of square feet serviced by Repairs and
Maintenance (millions)
7.40
7.50
7.50
7.50
0.0%
Goal Statement:
To ensure the satisfactory preservation of the County's investment in physical facilities and to provide a clean, safe, and adequately maintained working environment for employees, residents and visitors.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 107
 Public Works
 Roads and Grounds
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Cost per square foot for roads and grounds expenses ($)
0.16
0.21
0.19
0.26
25.0%
In FY19, there was an increase in contractual services costs
due vendor performance issues requiring increased use of
staff overtime and use of alternate vendors at higher costs
than anticipated.
Customer satisfaction rating
4.33
3.73
4.25
3.85
3.2%
Number of square feet serviced by Roads and Grounds
(in millions)
7.00
7.00
7.00
7.00
0.0%
Goal Statement:
To provide preservation of the County's investment in its exterior facilities (roads and grounds) and to provide a clean, safe and adequately maintained working environment for employees and visitors.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 108
 Public Works
 Security
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Cost per square foot for security expenses ($)
1.16
1.16
1.14
1.26
8.8%
Customer satisfaction rating
4.43
4.08
4.25
4.00
-2.0%
Number of square feet serviced by the security section
(in millions)
6.00
6.10
6.10
6.10
0.0%
Goal Statement:
To provide a safe and secure environment for all employees and visitors at all facilities within the program.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 109
 Public Works
 Utilities
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Energy Performance Index (kWh/sq.ft./yr)
22.10
19.99
22.00
19.25
-3.7%
Energy Cost Index (dollars/sq.ft./yr)
1.57
1.47
1.50
1.29
-12.2%
Number of square feet serviced by utilities (in millions)
4.80
5.06
4.80
5.06
0.0%
Goal Statement:
To achieve and maintain high efficiency, economical, and conservative use of the electrical and other energy resources necessary to meet County needs, while enhancing cost-effectiveness and reducing levels of Green House
Gases (GHG).
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 110
 Public Works
 Engineering Management and Design
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of traffic signal plans designed
6.00
3.00
8.00
6.00
100.0%
The increase in plans designed in FY19 is due to delays in
several projects in FY18 caused by right-of-way issues, utility
line relocation, and coordination requirements with outside
agencies.
Dollar value of design and construction management
services
1,249,346.00
1,301,517.00
1,000,000.00
1,380,350.00
6.1%
Dollar value of construction during the fiscal year
(millions)
13.74
12.95
6.00
11.46
-11.5%
Percent of projects complete with no more than 5%
change orders
100.00
100.00
100.00
100.00
0.0%
Construction value of projects managed per project
manager (millions)
6.90
5.95
3.00
4.26
-28.4%
In FY19, two high-value projects (Pine Island Road and Wiles
Road) closed, resulting in a decrease to construction value.
Number of lane/miles under construction
8.00
8.00
8.00
7.00
-12.5%
Percent of projects complete with no more than 20%
increase in contract time from the original contract
schedule
100.00
100.00
100.00
100.00
0.0%
Goal Statement:
To manage the design and construction of roadway improvement projects within the adopted transportation capital improvement program to ensure safe and adequate transportation facilities for the public and to provide design
and construction management services for in-house projects and provide professional services to other agencies.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 111
 Public Works
 Engineering Services
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of paving and drainage plans reviewed per year
within 14 calendar day mandated review time
53.00
67.00
70.00
53.00
-20.9%
In FY18, there was an outlier, causing an increase in the
measure. The decrease in FY19 reflects return to typical
levels.
Number of water, sewer and utility plans reviewed per
year within 14 calendar day mandated review time
321.00
354.00
300.00
494.00
39.5%
The increase in FY19 was caused by a significant increase in
utility permit applications received.
Number of paving, drainage and driveway permits
issued
108.00
145.00
100.00
167.00
15.2%
Due to high demand for real estate development there were a
greater number of paving and drainage and driveway permit
applications submitted, and accordingly, a greater number of
permits issued in comparison to the prior year.
Number of water, sewer and utility permits issued
313.00
348.00
300.00
453.00
30.2%
In FY19, there was a sigificant increase in the number of
plans issued resulting from the telecommunication industry’s
aggressive implementation of 5G cell technology.
Value ($) of developer required improvements reviewed
13,503,862.00
12,753,664.00
10,000,000.00
7,343,664.00
-42.4%
In FY19, there was a decrease in Water & Wastewater Services
projects resulting in a decrease to this measure.
Value ($) of driveway improvements in County rights-of-
way reviewed
37,200.00
95,000.00
35,000.00
100,500.00
5.8%
Number of plat and delegation requests reviewed
90.00
135.00
95.00
132.00
-2.2%
Construction value ($) of trafficway improvements
required as a result of plat review
8,170,359.00
2,791,627.00
2,500,000.00
7,422,536.00
165.9%
The FY19 numbers were significantly higher due to the
required roadway improvements for one plat, which
contributed approximately 4 million dollars to this measure.
Number of plats recorded
28.00
26.00
28.00
36.00
38.5%
This measure increased from the prior year due to high
demand for real estate development.
Number of survey projects completed
92.00
82.00
95.00
83.00
1.2%
Number of right-of-way related inquiries
1,610.00
1,735.00
1,500.00
1,985.00
14.4%
Number of technical reviews for determination of right-
of-way requirements
19.00
28.00
20.00
41.00
46.4%
Due to a high demand for real estate development, there
were a greater number of vacation requests and
reconveyances submitted for review in FY19 compared to the
prior year.
Number of GIS web map views
N/A
N/A
12,000.00
33,880.00
N/A
Percentage of survey projects commenced within 30
days of request
88.00
92.00
90.00
96.00
4.3%
Number of active GIS Projects for Highway Construction
and Engineering Division
16.00
16.00
18.00
16.00
0.0%
Number of active GIS Projects for other Public Works
Divisions or other Departments
3.00
3.00
4.00
3.00
0.0%
Goal Statement:
To provide professional highway and right-of-way engineering, permitting, surveying, review, and drafting services to implement and enforce development permit construction obligations and minimum construction standards in
conformity with Florida Statutes and Broward County Code thus ensuring soundness and safety of roadway improvements, and ensuring the accuracy of recorded plat information for the general public and future real estate
transactions.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 112
 Public Works
 Engineering Services
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of GIS Maps (PDF) maintained
8.00
8.00
8.00
8.00
0.0%
Number of GIS web-mapping applications maintained
16.00
15.00
16.00
15.00
0.0%
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 113
 Public Works
 Parks Planning and Engineering
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Percent of projects completed within budget
100.00
100.00
100.00
100.00
0.0%
Value of projects managed ($)
33,497,438.00
46,374,594.00
38,500,000.00
58,965,316.00
27.2%
In FY19, there was an increase to the number of projects
assigned as well as an increase to the budget of various
projects resulting in an increase to this measure.
Number of projects managed
25.00
60.00
34.00
62.00
3.3%
Goal Statement:
To provide recreational facilities and amenities for residents and visitors to meet their leisure needs.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 114
 Public Works
 Construction/Highway Maintenance
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Percentage of time bridges operational
99.00
99.00
99.00
99.00
0.0%
Total cost per hour for normal operation of draw bridge
($)
27.14
30.47
27.99
30.71
0.8%
Percent compliance with the ten-year roadway drainage
system surface water management license renewal and
permit requirements program
98.00
98.00
98.00
98.00
0.0%
Average cost per foot to clean, inspect, and video tape
roadway drainage system storm drainage pipes (dollars)
1.14
1.22
2.18
1.25
2.5%
Cost per catch basin serviced ($)
73.88
76.99
73.88
92.09
19.6%
After inspections were performed in FY19, several structures
needed to be cleaned, resulting in an increase to the unit
price of the catch basins serviced.
Number of work days to respond to citizen requests
1.00
1.39
1.10
1.10
-20.9%
The decrease in number of days to respond to citizen requests
resulted from a decrease in position vacancies.
Cost of routine maintenance per lane mile ($)
4,551.07
5,319.82
4,720.00
5,584.75
5.0%
Goal Statement:
To serve the residents of Broward County with excellence in maintaining and improving County roadways, keeping storm water infrastructure clean and efficient, beautifying County-owned property through mowing and landscape
maintenance, and the safe operation and maintenance of County-owned fixed and bascule bridges to accommodate the safe passage of motorists, pedestrians and marine traffic.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 115
 Public Works
 Mosquito Control Local
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of citizen requests
16,950.00
12,646.00
12,700.00
8,716.00
-31.1%
The decrease from prior year is a result of increased
surveillance and preventative efforts throughout the County.
Acres treated by aerial adulticiding
69,000.00
22,000.00
51,750.00
11,000.00
-50.0%
During FY19, Mosquito Control focused on surveillance and
larviciding efforts throughout the County, resulting in decrease
in aerial adulticiding.
Acres treated by ground adulticiding
451,311.00
285,500.58
451,000.00
120,996.00
-57.6%
There was a decrease in the number of citizen requests in
FY19, resulting in fewer acres treated by ground adulticiding.
Acres treated by ground larviciding
55,764.00
83,713.33
50,000.00
82,891.32
-1.0%
Number of sites inspected
5,490.00
2,914.00
4,120.00
3,543.00
21.6%
The Mosquito Control Section increased surveillance efforts
throughout the County, resulting in an increase in the number
of sites inspected.
Cost per acre for aerial adulticiding ($)
2.49
0.97
1.87
1.03
6.2%
Average number of work days to respond to citizens
request
4.93
4.50
5.00
4.87
8.2%
Goal Statement:
To monitor and control the mosquito population in order to provide protection from mosquito-borne diseases and to improve the quality of life for Broward County residents and tourists.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 116
 Public Works
 Administration - Traffic Engineering
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
External customer satisfaction rating
4.39
4.56
4.50
4.69
2.9%
Goal Statement:
To provide administrative support and resources to the Traffic Engineering Division in order to enhance efficiencies and productivity, and ensure compliance with Broward County's policies and goals to provide a safe and
efficient traffic control system for residents and visitors.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 117
 Public Works
 Signal Construction/Maintenance
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of field maintenance tasks performed (all signal
devices and school flashers)
19,388.00
20,459.00
15,000.00
21,524.00
5.2%
Number of repairs to controllers and peripherals
(electronic shop)
1,108.00
1,037.00
1,300.00
992.00
-4.3%
Percent of emergency calls responded to within 1 hour
94.60
93.60
95.00
95.00
1.5%
Number of signalized intersections maintained
(excluding school flashers)
1,442.00
1,450.00
1,472.00
1,455.00
0.3%
Number of school flashers maintained (ground-mounted
and aerial)
1,026.00
1,055.00
1,022.00
1,061.00
0.6%
Number of streetlights maintained
1,518.00
1,523.00
1,519.00
1,503.00
-1.3%
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signals.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 118
 Public Works
 Signal Systems Engineering
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of timing adjustments at individual traffic
signals
1,790.00
2,006.00
1,200.00
2,046.00
2.0%
Number of arterial segments retimed
56.00
95.00
40.00
88.00
-7.4%
Number of customer timing requests
2,574.00
1,594.00
1,250.00
2,156.00
35.3%
Fluctuations are typical from year to year and cannot be
attributed to a specific trend.
Number of communication plans reviewed
314.00
374.00
400.00
277.00
-25.9%
This measure is determined by requests from city, state, or
private contractors. Fluctuations are typical from year to year
and cannot be attributed to a specific trend.
Number of communication inspections performed
25.00
17.00
30.00
24.00
41.2%
This measure is determined by requests from city, state, or
private contractors. Fluctuations are typical from year to year
and cannot be attributed to a specific trend.
Number of signals retimed (synchronized operation)
544.00
1,000.00
500.00
829.00
-17.1%
The number of arterial segment retimings decreased in FY19,
leading to a decrease in the number of signals retimed.
Work tickets received from 811 Call Center
40,931.00
37,395.00
36,000.00
37,697.00
0.8%
Units processed by the "LOCATES" contractor
56,785.00
67,154.00
65,000.00
65,547.00
-2.4%
Percent of synchronized signals retimed
13.25
20.75
33.00
17.50
-15.7%
Total number of requests for arterial segment was lower than
expected resulting in a decrease in percent of signals
retimed.
Goal Statement:
To optimize the efficiency and reliability of the County's traffic signal system in order to mitigate congestion and maximize traffic signal coordination for all road users.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 119
 Public Works
 Traffic Studies
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of traffic studies conducted
553.00
580.00
440.00
583.00
0.5%
Number of traffic investigations completed
2,596.00
2,371.00
3,300.00
944.00
-60.2%
Staff performed a high number of field investigations of all
damaged traffic control devices in the beginning of FY18,
leading to a large variance in FY19.
Number of work orders generated for maintenance and
revision of traffic control devices
6,800.00
5,590.00
6,000.00
3,779.00
-32.4%
The decrease is the result of an increase in field
investigations and work orders in the beginning of FY18 and
two vacant positions in FY19.
Number of traffic data requests executed (counts, speed
data, condition diagrams, etc.)
611.00
530.00
600.00
523.00
-1.3%
Number of Maintenance of Traffic (MOT) requests
reviewed
1,318.00
1,338.00
1,000.00
1,436.00
7.3%
Percent of traffic studies completed within six weeks
79.50
87.00
90.00
76.75
-11.8%
Average cost to perform a study or investigation ($)
57.00
67.90
37.00
131.24
93.3%
The increase in cost is the result of a decrease in the number
of investigations performed from the previous year.
Average cost to perform a traffic count ($)
334.50
488.00
449.00
494.84
1.4%
Goal Statement:
To conduct traffic studies and investigations in response to both public requests and internal surveys, which may result in the application or modification of traffic controls to improve safety and traffic flow for the motoring public.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 120
 Public Works
 Signs and Markings
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of signs fabricated
10,970.00
10,531.00
11,000.00
8,991.00
-14.6%
Number of signs installed/replaced
9,219.00
11,109.00
11,000.00
9,655.00
-13.1%
Number of line miles of roadway marked
138.00
268.00
425.00
227.00
-15.3%
The decrease from prior year is a result of the longline truck
being out of commission for part of FY19.
Number of sign maintenance upgrade tasks completed
2,104.00
1,790.00
1,800.00
2,403.00
34.2%
The increase from prior year is the result of an increase in
routine maintenance by sign technicians within zones that
need upgrading and maintenance.
Number of emergency calls received
1,409.00
1,365.00
700.00
1,280.00
-6.2%
Number of linear feet of pavement marking tasks
completed
31,829.00
23,066.00
50,000.00
28,223.00
22.4%
The increase from prior year is due to 30 additional
crosswalks, 157 additional stop lines, and 177 cross hatchings
installed in FY19 as compared to FY18, as well as no
pavement markings tasks completed during the first quarter of
FY18 due to Hurricane Irma.
Number of arrows, pavement legends and other marking
tasks completed
1,391.00
507.00
1,200.00
796.00
57.0%
The increase from prior year is due to 341 additional arrows, 7
additional railroad legends, 14 flex poles and 5 school
legends installed compared to FY18, as well as no pavement
markingstasks completed during the first quarter of FY18 due
to Hurricane Irma.
Percent of time emergencies are responded to within 1
hour
89.80
93.00
99.00
98.70
6.1%
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signs and pavement markings, which regulate, guide and inform the public of traffic regulations.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 121
 Solid Waste Recycling Services
 Municipal Services
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Pounds of recyclables collected per residential unit
365.41
413.46
384.00
380.87
-7.9%
Operating cost per single family residential unit (dollars)
282.04
252.50
326.00
268.39
6.3%
Goal Statement:
To provide for the efficient and reliable collection and disposal of residential solid waste and recyclables, and for the monitoring of commercial solid waste, for customers in the Broward Municipal Services District, to ensure a
clean environment.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 122
 Solid Waste Recycling Services
 Bulk Waste and Yard Waste Program
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Operating cost of disposal of trash per ton
94.48
102.49
102.00
97.35
-5.0%
Goal Statement:
To operate and maintain a network of collection facilities for the Broward Municipal Services District residential customers and participating cities to reduce indiscriminate dumping and to facilitate various special waste
programs.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 123
 Solid Waste Recycling Services
 Household Hazardous Waste and Electronics Recycling Collection
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Total pounds of household hazardous and electronic
materials removed from waste stream
700,777.00
690,126.00
700,000.00
706,026.00
2.3%
Number of household hazardous waste and electronic
recycling program users
13,079.00
14,266.00
13,000.00
14,853.00
4.1%
Operating cost per pound for removal of household
hazardous and electronic materials from waste stream
1.64
1.24
1.62
1.24
0.0%
Goal Statement:
To provide residents of the Broward Municipal Services District and participating jurisdictions with a cost effective program to properly dispose of household hazardous waste and electronics, in order to remove heavy metals and
other hazardous materials from the waste stream.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 124
 Solid Waste Recycling Services
 Landfill Operations
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Tons of unprocessable waste landfilled
54,340.00
93,418.12
77,200.00
114,503.00
22.6%
The increase in tonnage from the prior year is due to the state
of the economy which is producing more construction and
demolition waste, low landfill rates, and increased demand
for landfill services from cities.
Operating cost per ton of waste received
44.95
17.88
35.22
16.42
-8.2%
Goal Statement:
To ensure a safe environment and protect public health by providing a publicly owned and operated disposal site for unprocessable waste.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 125
 Solid Waste Recycling Services
 Recycling
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of volunteers that participate in the Keep
Broward Beautiful Program
1,276.00
1,053.00
1,500.00
1,262.00
19.8%
The increase from prior year was due to additional and
targeted clean-up events held in FY19 within the Broward
Municipal Services District and the city of Sunrise which led
to an increase in the number of overall volunteers.
Percent of solid waste recycled countywide
38.00
47.00
40.00
43.00
-8.5%
Participating county government buildings and parks
104.00
108.00
107.00
110.00
1.9%
Goal Statement:
To coordinate the processing of recyclables for the Broward Municipal Services District and for County governmental facilities, and to monitor and encourage increased recycling and waste reduction throughout Broward County.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 126
 Water And Waste Water Services
 Administration
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Commissioner's requests per 10,000 customers
0.63
0.65
2.00
0.90
38.5%
The variance was the result of more response requests
received from the Commission than in prior years.
Ratio of Available Funds (Revenues net of Operating
Expense) to Debt Service Payments
1.87
1.97
1.63
1.92
-2.5%
Total cost per 1,000 gallons (Retail Water Operations)
3.25
2.90
3.55
3.40
17.2%
The variance from the prior year was due to increased
consumption.
Total cost per 1,000 gallons (Retail Sewer Operations)
3.90
3.30
3.90
3.80
15.2%
The cost increase was due to a decrease in gallons of flow
caused by fewer rain events in FY19, when compared to
FY18.
Total cost per 1,000 gallons (Regional Raw Water
Operations)
0.20
0.20
0.22
0.26
30.0%
The cost increase was due to a decrease in gallons of flow
caused by fewer rain events in FY19, when compared to
FY18.
Total cost per 1,000 gallons (Regional Treatment
Operations)
1.00
0.84
0.94
1.00
19.0%
The cost increase was due to a decrease in gallons of flow
caused by fewer rain events in FY19, when compared to
FY18.
Total cost per 1,000 gallons (Regional Transmission
Operations)
0.13
0.11
0.17
0.17
54.5%
The cost increase was due to a decrease in gallons of flow
caused by fewer rain events in FY19, when compared to
FY18.
Goal Statement:
To administer and coordinate all activities within the Water and Wastewater Services to maintain financial stability, optimize productivity, increase cost-effectiveness, and ensure compliance with all county, state, and federal
requirements.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 127
 Water And Waste Water Services
 Information Technology
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Work orders processed
1,143.00
1,372.00
1,200.00
1,141.00
-16.8%
The decrease from prior year is a result of user training,
specifically related to wifi connection.
Service calls processed
2,908.00
3,785.00
3,500.00
2,948.00
-22.1%
The decrease from prior year is a result of the implementation
of a process that syncs the password on Utility network to the
password on the BC admin network, resulting in fewer
password reset calls.
Service calls per systems technician
485.00
631.00
500.00
492.00
-22.0%
The decrease from prior year is a result of the implementation
of a process that syncs the password on Utility network to the
password on the BC admin network, resulting in fewer
password reset calls.
Percent of time response to a client automation service
call is within 90 minutes
91.71
91.00
90.00
88.23
-3.0%
Availability of applications and infrastructure (%)
100.00
99.90
98.00
99.40
-0.5%
Average service call resolve time (minutes)
31.20
32.57
40.00
34.30
5.3%
Internal customer satisfaction rating
4.81
4.74
4.60
4.78
0.8%
Goal Statement:
To provide planning, acquisition, development, and maintenance of highly specialized Information Technology (IT) infrastructure and systems supporting utility business processes and the IT infrastructure for the utility
Supervisory Control and Data Acquisition (SCADA) systems.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 128
 Water And Waste Water Services
 Engineering
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Bid packages to purchasing
6.00
16.00
10.00
22.00
37.5%
The variance from prior year was due to several projects
completing the design phase during FY19.
Developer projects coordinated (monthly average)
365.00
332.00
84.00
322.00
-3.0%
Developer projects reviewed
231.00
134.00
160.00
171.00
27.6%
The variance from prior year was due to an increase in
developer activity related to current economic conditions.
Permit applications processed
176.00
176.00
200.00
230.00
30.7%
The variance from prior year was due to an increase in
developer activity related to current economic conditions.
Plats, site plans, easement vacations, re-zonings
processed
433.00
591.00
450.00
420.00
-28.9%
The variance from prior year was due to a decrease in value,
which is not under staff control and isn't reflective of
developer activity.
Dollars spent (millions)
39.20
44.00
55.00
162.60
269.5%
The variance from prior year is due to several large
construction projects which commenced at the same time.
Bid packages closed
7.00
3.00
8.00
0.00
-100.0%
The variance from the prior year was related to the schedules
and timing of package submittals.
Percent of developer plans reviewed in 14 days or less
99.00
99.00
99.00
100.00
1.0%
Change order percentage
-0.29
-0.68
2.00
0.23
-133.8%
The variance from prior year was due to the increased volume
of treatment plant projects, which have a higher degree of
uncertainty and require additional coordination.
Average dollar amount of construction/consultant
managed per project manager (millions)
7.13
9.83
8.00
22.89
132.9%
The variance from prior year was due to several large capital
projects having begun the construction phase at the same
time.
Goal Statement:
To plan, design, and construct facilities for Water & Wastewater Services (WWS) and its customers to ensure adequate system capacity to provide water, treat sanitary sewer, and minimize storm water flooding.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 129
Water And Waste Water Services
Business Operations
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
External audit comments
0.00
2.00
0.00
1.00
-50.0%
There was 1 finding in FY19 compared to 2 in the previous
year, resulting in a 50% reduction.
Number of customer service calls received
N/A
N/A
120,000.00
52,018.00
N/A
Number of work orders completed
N/A
N/A
1,160.00
3,390.00
N/A
Percentage of payments processed within 30 days of
receipt of proper documentation
N/A
N/A
97.00
391.00
N/A
Average number of water meters read monthly
N/A
N/A
57,000.00
57,583.00
N/A
External customer satisfaction rating
4.50
4.50
4.50
4.70
4.4%
Percentage of purchase orders processed within 3 days
94.00
94.00
87.00
92.00
-2.1%
Percent of inventory requisitions filled within 3 days
95.00
95.00
95.00
95.00
0.0%
Percent of financial management reports completed
within 30 days of the close of the month
100.00
100.00
100.00
100.00
0.0%
Provision for uncollectable payments as a percentage
of retail sales
1.11
2.79
2.50
3.00
7.5%
Average total cost per customer account per month
7.40
8.28
8.50
8.65
4.5%
Goal Statement:
To provide business services to Water and Wastewater Services by delivering exceptional customer service; billing and collecting for services rendered; safeguarding assets; providing accurate and timely financial analysis and
information that supports responsible decision-making, and strategies to ensure fiscal solvency; and promoting accountability, efficiency and innovation.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 130
Water And Waste Water Services
Water & Wastewater Operations
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Millions of gallons of water delivered
9,813.00
9,893.00
10,000.00
9,807.00
-0.9%
Millions of gallons of wastewater collected
4,747.00
5,001.00
5,500.00
4,513.00
-9.8%
Number of external water quality customer complaints
58.00
66.00
65.00
62.00
-6.1%
Millions of gallons of wholesale wastewater
treated/disposed of
24,126.00
25,873.00
25,000.00
23,530.00
-9.1%
Millions of gallons of wholesale wastewater transmitted
18,798.00
19,740.00
20,000.00
17,880.00
-9.4%
Wet tons of bio-solids disposed of
85,851.00
82,976.00
95,000.00
86,930.00
4.8%
Number of system backups
0.00
0.00
0.00
0.00
N/A
Millions of gallons of hauled waste collected
42.30
45.00
44.00
45.20
0.4%
Number of permit violations
0.00
0.00
0.00
0.00
N/A
Millions of gallons of raw water produced
6,077.00
6,561.00
6,500.00
6,335.00
-3.4%
Number of laboratory analytes tested
47,779.00
45,538.00
42,000.00
47,987.00
5.4%
Millions of gallons of purchased water delivered
annually
2,406.00
2,382.00
2,400.00
2,343.87
-1.6%
Percentage of water quality tests in compliance
100.00
100.00
100.00
100.00
0.0%
Percentage of sewage spills and line blockage
responses within 2-hours
100.00
100.00
100.00
100.00
0.0%
Direct cost of 1,000 gallons of treated retail water sold
(treated and purchased)
1.98
2.05
2.05
2.12
3.4%
Direct cost per 1,000 gallons of retail wastewater
collected
2.10
1.94
1.80
2.24
15.5%
The variance was due to an increase in costs (+4.6%), and a
decrease in Broward County flow (-9.7%).
Direct cost per 1,000 gallons of regional wastewater
treated
0.76
0.72
0.78
0.82
13.9%
Direct cost per 1,000 gallons of regional raw water sold
0.15
0.15
0.16
0.19
26.7%
The variance was due to additional well rehabilitation during
FY19, and reduced large user volume.
Goal Statement:
To produce high quality potable water and reliable water distribution and wastewater collection services to our customers, and to ensure that all services of this division are delivered in a safe, efficient, and cost-effective manner.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 131
Water And Waste Water Services
Water Management
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of structure operations required for water control
management
129.00
164.00
100.00
162.00
-1.2%
Percentage of time that system surface water elevations
are maintained within 0.2 foot of the target wet/dry
season elevations
88.00
88.00
80.00
83.75
-4.8%
Operation and maintenance cost per acre for all
waterways (dollars)
262.90
228.48
320.00
307.95
34.8%
The variance from the prior year was due to warm, humid
summer conditions, and effects from Hurricane Dorian, which
increased maintenance activities.
Goal Statement:
To provide engineering and management services for the dependent water control districts and County regional/unincorporated waterbodies. To review public/private development plans to identify capital improvements
necessary to maintain and complete the secondary drainage system. To acquire, modify and renew consumptive use permits necessary for existing and future water supplies for WWS customers.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 132
Water And Waste Water Services
Waterways Management
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of acres of Parks and other County agency
waterways treated with herbicide
211.00
447.05
350.00
194.75
-56.4%
The decrease from prior year is due to vacancies within the
Division.
Aquatic plant management cost per acre for Parks and
other County agency waterways (dollars)
393.04
302.28
350.00
456.58
51.0%
The increase from the prior year is due to the cost of aquatic
herbicides and implementation of new herbicides, as some
plants have developed resistances.
Number of acres of water control district waterways
treated with herbicide
790.10
1,277.13
1,200.00
983.40
-23.0%
The decrease from prior year is due to vacancies within the
Division.
Percent of time aquatic weed growth is controlled in
waterways so that weeds do not remain in waterways
more than 18 inches into the waterway in residential
areas and no more than 36 inches into the waterway in
other developments
94.00
94.00
85.00
90.00
-4.3%
Percent of time trash and debris is removed and grass is
cut in rights-of-way adjacent to waterways down to the
edge of water four times per year or as scheduled
100.00
100.00
100.00
100.00
0.0%
Goal Statement:
To provide efficient operation and maintenance of 80 miles of surface water management waterways and water control structures through water level analysis, weather forecasting and utilization of herbicides, mechanical
harvesting and grass eating carp practices to provide flood protection, recharge groundwater and conserve water resources.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 133
Transportation
Administration
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of internal receivers processed
6,600.00
5,515.00
7,000.00
5,854.00
6.1%
Percentage of packing slips, invoices, internal receivers
(i.e., receiving documents) processed for payment
within 5 working days of their receipt in the Payables
Section
96.50
95.90
97.00
94.30
-1.7%
Goal Statement:
To provide administrative, financial, leadership, and support services to the Transportation Department so that its programs meet the transportation needs of Broward County.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 134
Transportation
Safety and Security
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of FTA required random drug tests conducted
320.00
407.00
320.00
412.00
1.2%
Number of FTA required reasonable alcohol tests
conducted
94.00
123.00
120.00
116.00
-5.7%
Cost per random alcohol or drug test (dollars)
148.21
158.73
160.00
147.31
-7.2%
Number of injuries per 100,000 trips
0.66
0.62
0.80
0.63
1.6%
Goal Statement:
To ensure compliance with all Federal, State, and County guidelines, and to provide for a safe and secure environment for all transit passengers and employees.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 135
Transportation
Maintenance
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of revenue service interruptions due to
mechanical failure
3,885.00
5,263.00
1,250.00
6,159.00
17.0%
The increase from prior year is due to relatively old buses,
resulting in buses experiencing a higher volume of
mechanical failures.
Number of preventive maintenance inspections
2,707.00
2,626.00
2,900.00
3,035.00
15.6%
The increase from prior year is due to a concentrated effort to
maintain a higher amount of inspections throughout the year.
Miles between road calls
4,508.00
3,285.00
6,050.00
2,827.00
-13.9%
Average cost per repair work order (dollars)
460.51
474.99
420.00
494.94
4.2%
Goal Statement:
To provide efficient, effective maintenance of the bus fleet and facilities to ensure safe and reliable service for the riding public.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 136
Transportation
Customer Relations and Communication
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of telephone calls answered
366,233.00
323,755.00
400,000.00
357,785.00
10.5%
Number of community outreach presentations
73.00
92.00
70.00
90.00
-2.2%
Number of bus passes sold
392,105.00
382,604.00
430,000.00
337,131.00
-11.9%
Average monthly website visits
368,976.50
330,625.00
410,000.00
256,302.50
-22.5%
Average website visits declined in FY19 due to more
customer usage of other platforms such as Facebook and the
MyRide app.
Percentage of orders for bus passes filled within 2
business days of confirmed request
82.80
87.30
95.00
96.00
10.0%
Duration of customer service calls (in seconds)
105.00
124.00
103.00
112.00
-9.7%
Goal Statement:
To effectively inform and educate the public on Broward County Transit services and programs; to increase ridership and promote the overall benefits of public transportation even to those who may not use the service.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 137
Transportation
Service and Capital Planning
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of Community Bus passenger trips
2,290,698.00
2,206,892.00
2,546,690.00
2,105,440.00
-4.6%
Number of directly operated passenger trips (millions)
29.00
27.80
27.50
26.60
-4.3%
Number of bus stop upgrades
2,161.00
1,371.00
2,000.00
109.00
-92.0%
The decrease in FY19 is due to a change in the criteria
regarding what types of bus stop improvements qualify as
upgrades.
Passenger trips per community bus revenue hour
13.20
12.40
13.90
12.30
-0.8%
Number of passengers per revenue hour
25.00
24.00
25.50
22.40
-6.7%
Percentage of farebox recovery to cost
29.80
27.90
27.20
26.00
-6.8%
Subsidy per passenger ($)
2.58
2.81
2.85
3.17
12.8%
Ratio of peak service vehicles to off-peak vehicles
1.33
1.37
1.31
1.39
1.5%
Goal Statement:
To propose, develop, and implement modifications and improvements to the public transit system to expand access to, and usability of, public transit as a transportation choice for residents and visitors to Broward County by
working with County, Municipal, State, and Federal agencies and representatives to improve integration of public transit services throughout the County.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 138
Transportation
Transportation Operations
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of driver at fault accidents per 100,000 miles
1.14
0.91
0.90
1.13
23.6%
The increase in FY19 is due to expansion of service during
the year.
Number of operational complaints per 100,000 riders
17.83
21.66
16.50
21.18
-2.2%
Cost per passenger trip (dollars)
3.68
3.90
3.75
4.28
9.7%
Percentage of complainants contacted
96.80
94.30
98.25
95.80
1.6%
Percentage change in passenger trips
-11.30
-4.10
0.00
-5.20
In FY19 ridership declined due to trends in the economy.
Percent on-time performance
64.00
65.40
73.00
68.40
4.6%
Goal Statement:
To provide effective and reliable transportation for the riding public to ensure mobility and access.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 139
N/A
Transportation
Paratransit Transportation
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Total number of ADA and Transportation Disadvantaged
Paratransit passenger trips
635,491.00
717,996.00
799,784.00
814,361.00
13.4%
Number of Paratransit riders trained to use fixed route
53.00
279.00
200.00
103.00
-63.1%
The decrease in FY19 is due to fewer applicants for the
training program.
Portion (number) of Paratransit trips that are
Transportation Disadvantaged Community Lifeline trips
117,951.00
160,458.00
143,961.00
209,460.00
30.5%
The increase in FY19 is due to growth in passengers eligible
for Transportation Disadvantaged ("TD") service and
additional trips that were previously provided by an ACT
provider.
Total number of ACT passenger trips
108,990.00
71,631.00
153,274.00
42,159.00
-41.1%
The decrease in FY19 is due to the largest provider ceasing
operations.
Total number of customer service complaints received
4,348.00
5,224.00
4,000.00
5,591.00
7.0%
Program cost per trip (excluding ACT)
30.89
32.99
32.72
33.12
0.4%
Passenger trips per revenue mile
0.09
0.09
0.08
0.09
0.0%
Accidents per 100,000 vehicle miles
2.04
2.12
1.50
1.90
-10.4%
Contract cost (blended) per trip (excluding ACT)
27.12
27.45
28.21
27.95
1.8%
Customer service complaints as a percentage of
passenger trips
0.68
0.73
0.90
0.69
-5.5%
On-time performance (%)
90.40
84.40
92.00
83.20
-1.4%
Number of registered Paratransit passengers
15,963.00
16,461.00
16,000.00
19,420.00
18.0%
Demand for paratransit increased this year as more and more
people require the service.
Goal Statement:
To provide public transportation services to elderly, poor, and disabled individuals in accordance with the Americans with Disabilities Act (ADA) and Chapter 427, Florida Statutes.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 140
 Transportation
 Grant Management
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Total number of purchase documents processed
4,132.00
3,632.00
3,500.00
3,127.00
-13.9%
Number of PO commodity lines processed
6,596.00
9,529.00
5,000.00
8,731.00
-8.4%
Percentage of purchase requisitions and warehouse
orders filled within 5 business days of their receipt in the
Grant Management Section
76.00
78.60
85.00
83.70
6.5%
Goal Statement:
To coordinate the various grants administration support activities of the Transit Division, ensuring compliance with Federal, State, Municipal, and County goals and policies.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 141
 Transportation
 Vehicle Management
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Replacement vehicles purchased
130.00
153.00
300.00
197.00
28.8%
The increase in replacement vehicles compared to prior year
is due to vehicles being delivered from previous year's orders
in FY19.
Average total cost per vehicle ($)
3,173.00
3,594.00
4,000.00
3,689.00
2.6%
Percent of time general fleet equipment is available
98.00
98.00
97.00
99.00
1.0%
Percent of time rental fleet equipment is available
100.00
99.00
90.00
98.00
-1.0%
Fleet size
2,428.00
2,685.00
2,500.00
2,893.00
7.7%
Miles driven on alternative fuel
295,433.00
340,157.00
300,000.00
300,296.00
-11.7%
Internal customer satisfaction rating
4.30
4.10
4.20
3.90
-4.9%
Goal Statement:
To manage the County equipment fleet, ensuring adequate fleet size, composition, and availability for the use of County agencies.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 142
 Transportation
 Inventory Control
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Gallons of fuel purchased
1,208,672.00
1,345,930.00
1,300,000.00
1,446,388.00
7.5%
Number of purchase documents processed
862.00
175.00
800.00
209.00
19.4%
The increase in the number of purchase documents
processed is due to new contracts in FY19.
Average inventory cost per numbered vehicle ($)
1,620.00
1,824.00
1,800.00
1,820.00
-0.2%
Percent of inventory available
66.00
64.00
80.00
74.00
15.6%
The increase in inventory available during FY19 is due to
continued improvement in inventory processes.
Percent of time parts procurement achieved a two-day
turn around time
91.00
100.00
75.00
98.00
-2.0%
Goal Statement:
To efficiently procure, stock, and issue the repair parts and fuel necessitated by fleet utilization, ensuring adequate and available inventory.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 143
 Transportation
 Equipment Maintenance
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Preventive maintenance service (number of vehicles)
2,251.00
2,311.00
2,350.00
2,596.00
12.3%
Average maintenance cost per vehicle ($)
1,191.00
1,266.00
1,300.00
1,290.00
1.9%
Auto mechanic productivity (percentage of billable
hours vs. available annually)
90.00
100.00
92.00
112.00
12.0%
Percent of time special purpose fleet equipment is
available
99.00
99.00
93.00
99.00
0.0%
Percentage of general purpose vehicle repairs and
preventive maintenance completed within 2 days
46.00
44.00
60.00
55.00
25.0%
The increase in FY19 is largely due to improved inventory
processes resulting in faster repair times.
Percent of general purpose preventive maintenance
service performed on schedule
41.00
44.00
50.00
47.00
6.8%
Percent of special purpose preventive maintenance
service performed on schedule
19.00
26.00
50.00
29.00
11.5%
Goal Statement:
To maintain the County equipment fleet for use by other County agencies at the lowest possible cost, ensuring fleet safety and reliability.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 144
 Medical Examiner
 Operations
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of cases investigated and accepted
2,457.00
2,257.00
2,150.00
2,133.00
-5.5%
Number of cases investigated but declined jurisdiction
1,887.00
1,670.00
1,800.00
1,512.00
-9.5%
Total number of indigent cases investigated
410.00
337.00
400.00
352.00
4.5%
Number of indigent cases investigated and approved for
cremation at public expense
351.00
291.00
350.00
321.00
10.3%
Number of indigent cases cremated with private funding
59.00
46.00
40.00
31.00
-32.6%
The decrease is primarily due to next of kin abandoning
decedents.
Number of cases per investigator
738.00
598.00
650.00
746.00
24.7%
Total number of scenes visited
587.00
557.00
675.00
542.00
-2.7%
Percent of indigent cases disposed of at public expense
85.60
86.35
85.00
96.57
11.8%
Goal Statement:
To support all sections of the office by providing administrative services, collect and analyze information pertaining to deaths which fall within the jurisdiction of the Medical Examiner, provide funding for indigent burial, and
provide funding for cremation services when no private or charitable funds are available.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 145
 Medical Examiner
 Pathology
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of autopsies and examinations per pathologist
285.80
203.00
250.00
210.00
3.4%
Percentage of autopsies completed within 24 hours of
arrival of body to morgue
95.60
96.00
90.00
94.00
-2.1%
Percentage of cases with final cause of death
determination of 90 days or less
99.80
98.30
95.00
98.00
-0.3%
Goal Statement:
To integrate the clinical information of past medical history and circumstances of death with evidentiary findings at the scene of death, document gross and microscopic autopsy findings, document toxicological findings,
reliably determine the cause and manner of death in medical examiner cases, and subsequently use the information obtained from investigations to develop and implement programs designed to protect public health and
reduce mortality.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 146
Medical Examiner
Toxicology
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of Medical Examiner cases tested
1,502.00
1,418.00
1,300.00
1,405.00
-0.9%
Number of cases submitted by law enforcement
agencies
307.00
325.00
320.00
381.00
17.2%
Increase is due to increase in the number of law enforcement
cases requiring analysis.
Total number of cases submitted for toxicological
analysis
1,809.00
1,743.00
1,620.00
1,786.00
2.5%
Average turnaround time of medical examiner cases
(days)
14.25
11.00
10.00
14.00
27.3%
Increase is due to cases required increased level of
testing/analysis and staff vacancies.
Average turnaround time of law enforcement cases
submitted (days)
18.25
27.00
30.00
46.00
70.4%
Increase is due to cases required increased level of
testing/analysis and staff vacancies.
Average turnaround time of all cases submitted for
toxicological analysis (days)
14.75
14.00
15.00
20.50
46.4%
Increase is due to cases required increased level of
testing/analysis and staff vacancies.
Cumulative number of Medical Examiner cases per
toxicologist
222.00
202.57
190.00
234.00
15.5%
Increase is due to cases required increased level of
testing/analysis and staff vacancies.
Cumulative number of law enforcement cases per
toxicologist
45.00
65.00
45.00
127.00
95.4%
Increase is due to cases required increased level of
testing/analysis and staff vacancies.
Total number of cases per toxicologist
269.00
263.00
235.00
333.15
26.7%
Increase is due to cases required increased level of
testing/analysis and staff vacancies.
Goal Statement:
To provide Countywide toxicology testing services for the Office of the Medical Examiner and Trauma Services and other requesting law enforcement agencies.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 147
Medical Examiner
Trauma Management
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of trauma cases reviewed
139.00
176.00
215.00
256.00
45.5%
Increase is primarily due to additional staff assisting with
review.
Number of over-triage patients (trauma alerts patients
who are discharged from a trauma hospital within 24
hours of arrival)
140.00
469.00
170.00
458.00
-2.3%
Number of under-triage patients (trauma alert patients
who are not taken to a trauma center)
26.00
119.00
50.00
150.00
26.1%
Periodic review showed increase in number of patients being
under-triaged and not sent to trauma center.
Total number of trauma patients (Levels 1, 2, and 3)
7,138.00
6,678.00
7,750.00
6,948.00
4.0%
Goal Statement:
To ensure the planning and regulatory oversight of the Trauma Network for the provision of high quality, comprehensive trauma medical care; provide regulatory oversight for emergency and non-emergency medical
transportation; and coordinate the expeditious processing of the State of Florida Emergency Medical Services (EMS) Grant funds to improve and expand pre-hospital EMS in Broward County.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 148
Convention Center
Convention Center Operations
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Non-contractor County expenses to operate the
Convention Center
1,702,717.00
1,617,065.00
1,719,950.00
1,354,839.51
-16.2%
The decrease from prior year was due to the vacancy of the
position budgeted in the Convention Center fund.
External customer satisfaction rating
5.00
5.00
5.00
5.00
0.0%
Event Days
334.00
347.00
296.00
341.00
-1.7%
Attendance
401,159.00
459,696.00
352,687.00
328,686.00
-28.5%
The decrease from prior year was due to several non-returning
events including Seatrade Cruise Global, AARD 2018, USITT
2018 Annual Conference and Stage Expo, and Florida
Supercon.
Convention/trade shows (Event Days)
89.00
104.00
113.00
79.00
-24.0%
The decrease from prior year was due to several non-returning
events including Seatrade Cruise Global, AARD 2018, USITT
2018 Annual Conference and Stage Expo, and Florida
Supercon.
Annual economic impact (in dollars)
658,800,972.00
684,442,926.00
583,847,568.00
633,159,018.00
-7.5%
Cumulative operating cost per sq. ft ($)
10.34
11.38
10.95
9.95
-12.6%
Cumulative operating cost per occupied sq. ft ($)
15.52
17.04
16.43
14.91
-12.5%
Convention Center contractor gross operating profit/loss
2,753,091.00
2,391,547.00
-3,092,690.00
-267,934.00
-111.2%
The decrease from prior year was due to the decrease in gross
revenue generated by the Convention Center contractor from
Convention Center Operations as a result of several non-
returning events held at the center in FY19.
Gross revenue generated by Convention Center
contractor from Convention Center operations
8,962,057.00
9,210,014.00
9,200,000.00
7,393,466.00
-19.7%
The decrease from prior year was due to several non-returning
events held at the center in FY18. This led to a decrease in
attendance and the number of convention/trade show event
days held in FY19.
Convention Center contractor gross expenditures to
operate the Convention Center
6,208,966.00
6,819,467.00
12,292,690.00
7,661,400.00
12.3%
Goal Statement:
To maximize the benefit to the tourism industry through the successful operation of the Broward County Convention Center and to ensure a positive reputation for Broward County by providing facility users with a well maintained,
professionally managed Convention Center.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 149
 GFLCVB Visitors Bureau
 Greater Fort Lauderdale Convention and Visitors Bureau (CVB)
FY17
FY18
FY19
FY19
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY18 to FY19
Number of room nights produced in Broward County by
sales staff
802,464.00
847,831.00
850,000.00
587,430.00
-30.7%
The decrease from prior year was due to staff turnover in
Group Sales and changes in the Sports Sales algorithms used
for estimating sports room night generation. Approximately
50,000 of the room night deficit is attributable to the staff
turnover in the Group Sales division. The remainder of the
decrease is attributable to changes in the Sports Sales
division; the division is now using an industry accepted
method for estimating the number of room nights a sports
event generates. This method is a cloud-based algorithm
produced by Destinations International, the industry’s leading
trade organization.
Average daily rates of a hotel room (dollars)
137.63
147.54
140.00
146.35
-0.8%
Average hotel occupancy rate (percent)
76.93
78.57
74.00
75.89
-3.4%
Average number of room nights produced in Broward
County per sales staff member
99,808.00
105,979.00
106,000.00
73,429.00
-30.7%
The decrease from prior year was due to staff turnover in
Group Sales and changes in the Sports Sales algorithms used
for estimating sports room night generation. Approximately
50,000 of the room night deficit is attributable to the staff
turnover in the Group Sales division. The remainder of the
decrease is attributable to changes in the Sports Sales
division; the division is now using an industry accepted
method for estimating the number of room nights a sports
event generates. This method is a cloud-based algorithm
produced by Destinations International, the industry’s leading
trade organization.
Average revenue generated by each hotel room in
Broward County (dollars)
100.00
116.00
82.00
112.00
-3.4%
Goal Statement:
To provide industry leadership in the marketing of Broward County as a premier year round destination for leisure and convention visitors in order to generate growth in the volume of occupied room nights and their corresponding
economic impact.
Broward County, Florida - Fiscal Year 2019 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 150
OFFICE OF MANAGEMENT AND BUDGET
115 S. Andrews Avenue, Room 404
Fort Lauderdale, Florida 33301
BOARD OF COUNTY COMMISSIONERS
Mark D. Bogen • Beam Furr • Steve Geller • Dale V.C. Holness
Chip LaMarca • Nan H. Rich • Tim Ryan • Barbara Sharief • Michael Udine