INTRODUCTION
The purpose of this Management Report is to provide quarterly information on the
performance of Broward County government. This document reports the quarterly
receipt and expenditure of county funds, as well as the projected and actual performance
of county agencies. All Broward County agencies that report to the County Administrator
are required to participate in the Performance Measurement and Reporting System. The
performance measurement data in this report is a summary of the Administration’s
operational performance for the most recent quarter based on unaudited information
reported by the Departments/Divisions/Offices.
The Management Report is published in electronic format only, approximately 90
days following the end of each fiscal quarter.
Performance measures, data, and notes were reviewed and approved by Division
executive management prior to publication.
If you have any questions or desire additional information, please call the
Accounting Division at (954) 357-7140 (receipts and expenditures) or the Office of
Management and Budget (performance measurements) (954) 357-6345.
CURRENT YEAR PRIOR YEAR
ACTUAL TO ACTUAL TO
GENERAL FUND (10010) BUDGET ACTUAL BUDGET % BUDGET %
Local:
Property Taxes 1,061,748,580$ 1,014,299,530$ 95.53 % 95.71 %
Recording Fees 6,500,000 5,279,981 81.23 79.21
Revenue Collector Fees 22,366,600 20,818,343 93.08 92.80
Interest Income 8,000,000 6,762,820 84.54 145.91
Sheriff 3,754,500 6,535,059 174.06 54.35
Other Local 71,870,592 35,708,432 49.68 70.31
State:
Revenue Sharing 34,459,480 21,813,565 63.30 70.66
Half-Cent Sales Tax 68,388,730 37,644,617 55.05 58.89
Other State 1,586,760 1,572,274 99.09 97.68
Transfers 17,632,661 2,617,113 14.84 9.04
Less 5 % (62,994,280) - N/A N/A
Total Revenues 1,233,313,623 1,153,051,736 93.49 94.81
EXPENDITURES:
County Commission 20,074,454 13,435,225 66.93 69.60
County Administrator 32,587,807 20,712,021 63.56 63.30
Finance and Administrative Services 71,436,757 51,432,774 72.00 74.40
Human Services 80,454,653 48,329,625 60.07 52.32
Libraries, Parks and Cultural 119,582,949 78,717,352 65.83 70.41
Transportation - - - -
Environmental Protection and Growth Management 27,917,075 18,302,680 65.56 66.90
Public Works 52,020,932 35,119,299 67.51 70.40
Non-Departmental 96,120,662 62,597,971 65.12 70.39
Constitutional Officers 640,078,174 465,503,810 72.73 77.91
Judicial 1,728,888 1,123,970 65.01 75.14
Boards and Agencies 11,958,709 8,521,781 71.26 67.92
Transfers 166,044,612 138,909,020 83.66 69.62
Reserves 176,940,070 - N/A N/A
Total Expenditures 1,496,945,742 942,705,528 62.98 63.11
(263,632,119) 210,346,208
Fund Balance, October 1, 2019 263,632,119 267,368,298
Fund Balance, June 30, 2020 -$ 477,714,505$
EXCESS (DEFICIENCY) OF REVENUES OVER EXPENDITURES
REVENUES:
BROWARD COUNTY
QUARTERLY MANAGEMENT REPORT
YEAR TO DATE BUDGET TO ACTUAL COMPARISON
FOR THE PERIOD OCTOBER 1, 2019 THROUGH JUNE 30, 2020
SPECIAL PURPOSE AND SPECIAL REVENUE FUNDS*
FUND # NAME OF FUND BUDGET ACTUAL VARIANCE
10020 Building Code Services 22,200,320$ 4,725,664$ (17,474,656)
10025 Mass Transit - Operating 193,445,030 97,771,885 (95,673,145)
10071 Wireless E911 34,814,400 5,603,934 (29,210,466)
10140 BSO Consolidated Dispatch Contract 42,433,550 31,819,773 (10,613,777)
11015 Sheriff - Contract Services 254,173,850 169,606,932 (84,566,918)
11020 Fire Protection 151,394,887 91,767,870 (59,627,017)
11405 Convention Ctr and Visitors Br 39,811,120 2,001,824 (37,809,296)
11415 Two Cent Tourist Tax Revenue (Civic Arena Tax) 30,748,320 19,129,189 (11,619,131)
11420 Three/Four Cent Tourist Tax Revenue 65,120,540 35,792,204 (29,328,336)
11505 County Transportation Trust 35,788,230 17,312,707 (18,475,523)
11520 CTTF Local Option Gas Tax 73,435,490 36,186,165 (37,249,325)
11525 Transportation Concurrency 32,415,830 7,352,122 (25,063,708)
11600 Transportation Surtax 630,006,910 222,268,994 (407,737,916)
Total Revenues 1,605,788,477$ 741,339,263$ (864,449,214)$
10020 Building Code Services 22,200,320$ 4,496,645$ 17,703,675
10025 Mass Transit - Operating 193,445,030 109,598,042 83,846,988
10071 Wireless E911 34,814,400 3,301,210 31,513,190
10140 BSO Consolidated Dispatch Contract 42,433,550 31,856,462 10,577,088
11015 Sheriff - Contract Services 254,173,850 183,287,863 70,885,987
11020 Fire Protection 151,394,887 100,684,020 50,710,867
11405 Convention Ctr and Visitors Br 39,811,120 16,017,590 23,793,530
11415 Two Cent Tourist Tax Revenue (Civic Arena Tax) 30,748,320 18,723,711 12,024,609
11420 Three/Four Cent Tourist Tax Revenue 65,120,540 42,366,776 22,753,764
11505 County Transportation Trust 35,788,230 21,199,608 14,588,622
11520 CTTF Local Option Gas Tax 73,435,490 33,898,248 39,537,242
11525 Transportation Concurrency 32,415,830 3,653,218 28,762,613
11600 Transportation Surtax 630,006,910 72,207,998 557,798,912
Total Expenditures 1,605,788,477$ 641,291,391$ 964,497,086$
* Funds reflected are those with budgets exceeding $20 million. Also does not include CARES Act fund created to account for Funds received under the CARES Act.
REVENUES:
EXPENDITURES:
BROWARD COUNTY
QUARTERLY MANAGEMENT REPORT
YEAR TO DATE BUDGET TO ACTUAL COMPARISON
FOR THE PERIOD OCTOBER 1, 2019 THROUGH JUNE 30, 2020
CAPITAL PROJECTS FUNDS*
FUND # NAME OF FUND BUDGET ACTUAL VARIANCE
30110 Engineering Capital Projects 43,555,230$ 12,587,163$ (30,968,067)$
30115 Constitutional Gas Tax Capital Projects 90,064,009 7,792,596 (82,271,414)
30205 General Capital Outlay 470,844,062 102,628,549 (368,215,513)
30215 Affordable Housing Capital Projects 22,567,560 5,845,266 (16,722,294)
35010 Court Facilities Capital 23,401,183 305,351 (23,095,832)
35020 Tourist Tax Capital Projects 598,422,367 35,146,451 (563,275,916)
35025 Convention Center Capital Projects 485,779,155 39,748 (485,739,407)
35030 Beach Erosion Capital Outlay 112,728,769 6,483,506 (106,245,263)
35040 Unincorporated Area Capital 26,837,840 478,980 (26,358,860)
35120 Mass Transit-Capital Non-Grants 50,967,610 4,413,390 (46,554,220)
Total Revenues 1,925,167,785$ 175,721,001$ (1,749,446,785)$
30110 Engineering Capital Projects 43,555,230$ 11,049,731$ 32,505,499$
30115 Constitutional Gas Tax Capital Projects 90,064,009 8,852,979 81,211,031
30205 General Capital Outlay 470,844,062 48,956,252 421,887,810
30215 Affordable Housing Capital Projects 22,567,560 20,487,948 2,079,612
35010 Court Facilities Capital 23,401,183 942,735 22,458,448
35020 Tourist Tax Capital Projects 598,422,367 65,810,281 532,612,086
35025 Convention Center Capital Projects 485,779,155 12,340,615 473,438,540
35030 Beach Erosion Capital Outlay 112,728,769 1,722,840 111,005,929
35040 Unincorporated Area Capital 26,837,840 913,604 25,924,236
35120 Mass Transit-Capital Non-Grants 50,967,610 6,227,167 44,740,443
Total Expenditures 1,925,167,785$ 177,304,152$ 1,747,863,633$
* Funds reflected are those with budgets exceeding $20 million. Also does not include CARES Act fund created to account for Funds received under the CARES Act.
EXPENDITURES:
REVENUES:
BROWARD COUNTY
QUARTERLY MANAGEMENT REPORT
YEAR TO DATE BUDGET TO ACTUAL COMPARISON
FOR THE PERIOD OCTOBER 1, 2019 THROUGH JUNE 30, 2020
ENTERPRISE FUNDS* 6/30/2020 06/30/19
OPERATING REVENUES:
Aviation 201,380,000$ 236,272,000$
Port Everglades 124,879,000 137,452,000
Water & Wastewater 117,713,000 111,464,000
Total Revenues 443,972,000 485,188,000
OPERATING EXPENSES:
Aviation 231,757,000 227,964,000
Port Everglades 94,129,000 100,874,000
Water & Wastewater 83,935,000 81,902,000
Total Expenses 409,821,000 410,740,000
Aviation (30,377,000) 8,308,000
Port Everglades 30,750,000 36,578,000
Water & Wastewater 33,778,000 29,562,000
Total Operating Income 34,151,000 74,448,000
NON-OPERATING INCOME (EXPENSES) & TRANSFERS**:
Aviation 90,849,000 14,705,000
Port Everglades (179,000) 45,836,000
Water & Wastewater (14,453,000) (5,422,000)
Total Non-Operating Income (Expenses) 76,217,000 55,119,000
Aviation 60,472,000 23,013,000
Port Everglades 30,571,000 82,414,000
Water & Wastewater 19,325,000 24,140,000
Change in Net Position 110,368,000$ 129,567,000$
* Funds reflected are those with revenues or expenses exceeding $20 million
** Includes Capital Contributions
OPERATING INCOME (LOSS):
CHANGE IN NET POSITION
BROWARD COUNTY
QUARTERLY MANAGEMENT REPORT
YEAR TO DATE ACTUAL COMPARISON
FOR THE PERIOD OCTOBER 1, 2019 THROUGH JUNE 30, 2020
Department: County Administration
Division: County Administration
Section: Grants Administration
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of grant opportunities identified
and forwarded to eligible agencies
19.00
14.00
77.00
80.00
Number of grant opportunities submitted
with assistance from Grants Administration
5.00
8.00
19.00
20.00
Percent of grant proposals submitted
through Grants Administration during the
rating period that will be funded at some
level
40.00
62.50
47.50
70.00
Number of grant management technical
assistance and contractual reviews
completed by Grants Administration
24.00
4.00
73.00
20.00
Percent of grantees that successfully
complete their corrective action plans after
technical assistance has been given
100.00
100.00
100.00
90.00
Percent of participants who complete
Grant Program Manager trainings that
demonstrate an increase in knowledge
0.00
84.50
0.00
85.00
Internal customer satisfaction rating
N/A
4.61
N/A
4.50
No surveys were conducted during the third
quarter.
Goal Statement:
To serve as a centralized resource to identify and enhance the quality of County grant applications and to provide technical assistance and training to County
agencies to improve grant management effectiveness and ensure compliance with regulations.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 1
Department: County Administration
Division: County Administration
Section: Intergovernmental Affairs/Boards
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of meetings/updates provided to
communicate the Board's legislative and
funding initiatives to all levels of
government
209.00
232.00
661.00
750.00
Number of scheduling efforts coordinated
and completed for commissioners and
internal customers
0.00
34.00
52.00
100.00
Legislative communication disseminated
in a timely, effective and accurate manner
13.00
12.00
30.00
35.00
Correspondence disseminated in an
effective and accurate manner
286.00
474.00
1,274.00
2,100.00
Number of board appointments and
removals processed
19.00
57.00
88.00
250.00
Internal customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth
quarter.
Goal Statement:
To enhance the quality of life for Broward County residents, businesses, and visitors through effective advocacy and coordination of the Board of County
Commissioner's federal and state programs.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 2
Department: County Administration
Division: County Administration
Section: Professional Standards/Human Rights
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of complaints filed and under
investigation, all programs
45.00
64.00
196.00
185.00
Number of ADA compliance area reviews
conducted
0.00
19.00
0.00
150.00
Number of inquiries, referrals, and
technical assistance requests per
Professional Standards employee
60.00
106.00
179.06
75.00
Number of complaints filed and under
investigation per Professional Standards
employee
6.80
16.00
41.65
40.00
Number of inquiries, referrals, and
technical assistance requests, all programs
300.00
424.00
742.00
1,000.00
Number of investigations completed, all
programs
57.00
30.00
153.00
140.00
Number of closed Fair Housing
investigations, per Human Rights employee
9.00
12.00
18.00
20.00
Number of closed Act Only cases, per
Human Rights employee
1.00
3.00
3.00
12.00
Total number of dual-filed Fair Housing
cases closed
17.00
24.00
36.00
55.00
Percent of dual-filed housing cases closed
within federal timeframe of 100 days
35.00
17.00
41.00
20.00
Goal Statement:
To provide leadership and professional administration of all aspects of the County's equal opportunity programs and services, ensure compliance with federal
laws and regulations related to Americans with Disabilities Act (ADA), Health Insurance Portability and Accountability Act (HIPAA), internal investigations, and
Whistleblower complaints; to protect the integrity of Broward County Government services by ensuring accountability and compliance in an effort to promote
equity and justice, while limiting County liability. To promote and ensure equal treatment, access and inclusion for all persons within Broward County in a
manner that fosters unity, diversity, and tolerance through quality public service.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 3
Department: Regional Emergency Services and Communications
Division: Regional Emergency Services and Communications
Section: Countywide Public Safety Applications
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Percent of closest unit response capability
from a technology perspective
87.00
87.00
87.00
100.00
Percent of time the PSI network is
available
100.00
100.00
100.00
99.99
Percent of time public safety applications
are available
99.91
100.00
99.90
99.99
Goal Statement:
To foster information sharing and data interoperability by strategically designing, implementing, and maintaining cost effective mission critical public safety
applications and mobile data systems that best meet the requirements of Broward County's emergency responders.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 4
Department: Regional Emergency Services and Communications
Division: Regional Emergency Services and Communications
Section: Countywide Radio Communications
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Percent of radio interoperability achieved
countywide
100.00
100.00
100.00
100.00
Percent of radio system availablity time
99.99
100.00
99.99
99.99
Percent of radio repairs completed within 2
days
95.55
100.00
98.52
95.00
Goal Statement:
To foster information sharing and communication interoperability by strategically designing, implementing, and maintaining cost effective mission critical
public safety radio systems that best meet the requirements of Broward County's emergency responders.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 5
Department: Regional Emergency Services and Communications
Division: Regional Emergency Services and Communications
Section: Emergency Management
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of health care facility emergency
management plans reviewed and approved
by Emergency Management staff
48.00
61.00
154.00
390.00
Number of Continuity of Operations plans
that are reviewed by Emergency
Management staff
3.00
2.00
11.00
25.00
Number of countywide mitigation program
proposals maintained, reviewed and
updated by Emergency Management staff
0.00
0.00
402.00
300.00
Number of facilities that store extremely
hazardous materials inspected and
reported to the State by Emergency
Management staff
0.00
61.00
122.00
119.00
Number of Broward Emergency Response
Team Standard Operating Procedures
reviewed and approved by Emergency
Management staff
8.00
13.00
15.00
37.00
Number of exercises conducted or
participated in to evaluate plans and
procedures
0.00
3.00
1.00
20.00
Percentage of Broward Emergency
Response Team staff that are credentialed
49.00
47.00
49.00
75.00
Customer satisfaction rating
N/A
4.89
N/A
4.80
No surveys were conducted during the third
quarter.
Goal Statement:
To safeguard lives and property of Broward County residents and visitors by providing effective emergency management through prevention, protection,
mitigation, response and recovery capabilities.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 6
Department: Regional Emergency Services and Communications
Division: E-911 Fund
Section: E-911 Fund
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Percent of 911 call processing availability
100.00
100.00
100.00
99.99
Percent of 911 position recording
availability
99.92
100.00
99.90
99.99
Percent of 911 CAMA trunk availability
98.44
99.64
98.44
99.99
Percent E-911 database accuracy
maintained
100.00
100.00
100.00
99.99
Goal Statement:
Excellence in the Broward County regional E-911 system by creating and maintaining an effective, efficient, reliable, and survivable system, with a reduced
total cost of ownership. Focusing on providing a flexible, robust, and technologically advanced system; on utilizing best practice processes; and on fostering a
collaborative environment among Public Safety Answering Points.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 7
Department: Economic Small Business Development
Division: Office of Economic and Small Business Development
Section: Economic Development
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Total number of targeted industry jobs
recruited through economic development
partnership efforts
N/A
N/A
N/A
325.00
This measure is reported annually in the fourth
quarter.
Number of target industry jobs retained
N/A
N/A
N/A
425.00
This measure is reported annually in the fourth
quarter.
Number of target area jobs retained
N/A
N/A
N/A
50.00
This measure is reported annually in the fourth
quarter.
Total number of targeted area jobs
recruited through economic development
partnership efforts
N/A
N/A
N/A
35.00
This measure is reported annually in the fourth
quarter.
Number of firms provided international
trade assistance
26.00
17.00
58.00
40.00
Number of international trade related
workshops, seminars, and events
coordinated or conducted
2.00
6.00
20.00
20.00
Amount of new capital investment made
by targeted industry or targeted area
companies relocating to or expanding in
Broward County
N/A
N/A
N/A
15,000,000.00
This measure is reported annually in the fourth
quarter.
Number of firms assisted in obtaining
financing
35.00
7.00
67.00
12.00
Number of clients provided business
development assistance
51.00
31.00
141.00
80.00
Number of business assistance seminars
and workshops coordinated or conducted
1.00
8.00
35.00
20.00
Number of recruited companies that
relocated to Broward County
0.00
N/A
0.00
7.00
Goal Statement:
To maximize and positively impact employment and investment by creating a diversified and sustainable economy, promoting growth for entrepreneurs and
existing businesses alike in Broward County and beyond.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 8
Department: Economic Small Business Development
Division: Office of Economic and Small Business Development
Section: Economic Development
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
External customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth
quarter.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 9
Department: Economic Small Business Development
Division: Office of Economic and Small Business Development
Section: Small Business Development
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of certified firms participating in
County contracting as a prime contractor
or subcontractor
442.00
418.00
442.00
435.00
Percentage of certification applications
processed within 90 days
100.00
100.00
100.00
100.00
Number of targeted outreach activities
conducted
359.00
452.00
946.00
560.00
Number of participants in small business
development programs
2,118.00
1,312.00
7,947.00
3,200.00
Number of community relations and
outreach events conducted and/or
participated in
40.00
36.00
116.00
72.00
Number of small businesses/agencies
trained in a formal setting
187.00
59.00
441.00
500.00
Number of small businesses receiving one
on one technical assistance
101.00
68.00
423.00
600.00
Number of firms connected to external
partners for additional assistance
13.00
3.00
41.00
70.00
Number of small business compliance
activities conducted
858.00
692.00
2,355.00
2,250.00
Percentage of compliance reviews
conducted within the targeted ten business
days
93.00
92.00
95.33
87.00
External customer satisfaction rating
4.33
4.71
4.65
4.50
Goal Statement:
To provide access to contract opportunities, grow the local tax base and increase employment through the support, retention and expansion of small and
emerging businesses, while encouraging and promoting entrepreneurship and achieving the mandate set for local and federal funding.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 10
Department: Office of Management and Budget
Division: Office of Management and Budget
Section: Office of Management and Budget
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Internal customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth
quarter.
Internal consulting customer satisfaction
rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth
quarter.
Number of internal consulting projects
completed
N/A
N/A
N/A
4.00
This measure is reported annually in the fourth
quarter.
Goal Statement:
To develop budget and management recommendations for the County Administrator to support Commission policies and optimize the allocation and
utilization of resources.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 11
Department: Public Communication
Division: Office of Public Communications
Section: Public Information
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of Government meetings
televised/webcast
30.00
46.00
76.00
148.00
Number of Internet pages viewed
(www.broward.org)
5,705,568.00
21,681,295.00
21,181,591.00
100,000,000.00
Number of unique visitors to the web site
per month
892,408.00
733,510.00
994,418.00
900,000.00
Pages of artwork/web site pages produced
and revised
2,015.00
1,821.00
5,583.00
14,000.00
Events/programs promoted
67.00
113.00
314.00
325.00
News releases processed
52.00
122.00
303.00
550.00
Editorial assignments
101.00
90.00
303.00
600.00
Public record request responses
1,166.00
1,046.00
3,403.00
4,200.00
Cost of Public Information Program per
resident
N/A
N/A
N/A
1.98
This measure is reported annually in the fourth
quarter.
Internal customer satisfaction rating
N/A
N/A
N/A
4.70
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide information to residents, businesses, visitors and employees, to increase awareness of County programs and services and their value to the
community.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 12
Department: Public Communication
Division: Office of Public Communications
Section: Call Center
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of calls received
102,193.00
85,627.00
302,755.00
420,000.00
Percentage of calls answered < 24 seconds
28.90
57.10
36.60
60.00
Percent of all calls abandoned in queue
19.35
10.00
15.10
10.00
Average length per call (seconds)
191.00
212.00
196.00
205.00
Average wait time in queue (seconds)
181.00
75.00
133.00
100.00
Number of calls answered per FTE per shift
91.00
78.00
83.33
80.00
Percentage of Homeless Helpline calls
answered < 4 minutes
69.58
85.20
74.86
80.00
Customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide a one-stop, multi-lingual County information and service center that provides residents, businesses and visitors easy access to information about
most Broward County services, programs and activities.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 13
Department: Public Communication
Division: Office of Public Communications/Print Shop
Section: Print Shop
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of pages printed and duplicated
3,813,664.00
3,260,989.00
14,159,931.00
15,000,000.00
Cost per thousand pages copied or printed
($)
N/A
N/A
N/A
60.83
This measure is reported annually in the fourth
quarter.
Pages printed and duplicated per FTE
N/A
N/A
N/A
2,500,000.00
This measure is reported annually in the fourth
quarter.
Customer satisfaction rating
N/A
N/A
N/A
4.90
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide high-quality printing and display services to meet the needs of County agencies, as well as local municipalities and other government
organizations, in a timely and cost-effective manner.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 14
Department: Aviation
Division: Aviation
Section: Administration/Executive
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Domestic Origin & Destination Market
Share in South Florida (%)
N/A
N/A
N/A
53.00
This measure is reported annually in the fourth
quarter.
Number of destinations served
N/A
N/A
N/A
153.00
This measure is reported annually in the fourth
quarter.
Airports Council International Airport
Service Quality Score for overall airport
satisfaction (scale 1-5)
N/A
3.81
4.13
4.00
No surveys were conducted during the third
quarter.
Percentage of employees rating a
completed course as helpful in their job
100.00
99.00
99.00
98.00
Percent of employees satisfied with Human
Resources' services
N/A
N/A
N/A
85.00
This measure is reported annually in the fourth
quarter.
Number of volunteers
0.00
110.00
0.00
130.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Goal Statement:
To provide the executive and administrative support necessary to the Divisions within the Aviation Department to ensure continued efficiencies, effectiveness,
and compliance with County policies and goals.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 15
Department: Aviation
Division: Aviation
Section: Business and Properties Management
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Airports Council International Airport
Service Quality Score for Food and
Beverage Concessions
N/A
3.46
3.87
3.40
No surveys were conducted during the third
quarter.
Airports Council International Airport
Service Quality Score for Retail Shopping
Concessions
N/A
3.76
4.01
3.40
No surveys were conducted during the third
quarter.
Concession Sales per enplaned passenger
7.72
10.83
9.72
10.00
News and gifts revenue per enplaned
passenger
0.69
0.47
0.54
0.45
Food and beverage revenue per enplaned
passenger
0.46
1.17
0.93
1.11
Total rental car revenue per enplaned
passenger
12.82
3.28
7.28
3.93
Goal Statement:
To provide opportunities for property development and increase services to meet the demands of the aviation industry and the traveling public and to
maximize revenues at Broward County's Fort Lauderdale-Hollywood International and North Perry Airports.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 16
Department: Aviation
Division: Aviation
Section: Airport Development
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Percent of construction projects within 5%
change order allowance (Capital
Improvement Program)
100.00
100.00
100.00
100.00
Percent of contracts meeting small
business goals (Capital Improvement
Program)
75.00
80.00
75.00
100.00
Percent of construction projects within 5%
change order allowance (Airport Expansion
Program)
100.00
100.00
100.00
100.00
Percent of contracts meeting small
business goals (Airport Expansion Program)
93.00
83.00
93.00
100.00
Percent of contracts meeting small
business goals (Planning)
67.00
17.00
67.00
100.00
Airports Council International Airport
Service Quality Score for Ease of finding
your way through the Airport (scale 1-5)
N/A
4.15
4.32
4.00
No surveys were conducted during the third
quarter.
Goal Statement:
To provide planning, design and construction, environmental, and noise services for Broward County's Fort Lauderdale-Hollywood International and North Perry
Airports, on time and within budget, exceeding expectations and with input from the community.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 17
Department: Aviation
Division: Aviation
Section: Finance
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Total number of airline passengers at FLL
938,988.00
9,363,048.00
18,650,312.00
38,755,000.00
Total operating expenses per enplaned
passenger ($)
84.78
10.52
15.20
11.86
Percent of accounts receivable over 90
days past due
9.54
5.19
7.66
5.00
Cost per enplaned passenger
9.85
6.72
9.85
7.70
Non-Airline Operating Revenue as a % of
Total Operating Revenue
38.99
60.00
54.00
57.50
Goal Statement:
To provide the accounting, budgeting, operational and capital fiscal planning functions for the Aviation Department to ensure statutory compliance and to
provide financial, statistical and performance information for decision making.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 18
Department: Aviation
Division: Aviation
Section: Information Services
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Airports Council International Airport
Service Quality Score for Internet Access
for WiFi (scale 1-5)
N/A
4.04
3.97
4.00
No surveys were conducted during the third
quarter.
Number of unique passenger connections
to WiFi
199,805.00
2,477,370.00
5,108,185.00
6,500,000.00
Goal Statement:
To provide timely, accurate information and rapid and reliable service response for Information Technology (IT) solutions that support and meet the business
and customer service objectives of the County and the Aviation Department.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 19
Department: Aviation
Division: Aviation
Section: Parking, Rental Car Center and Ground Transportation
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Parking operating expense per number of
parking transactions
7.84
3.57
5.50
3.75
Parking Operating Margin
46.16
82.00
66.67
80.00
Goal Statement:
To provide different parking options for the traveling public and to maximize parking revenues at Broward County's Fort Lauderdale-Hollywood International
Airport.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 20
Department: Aviation
Division: Aviation
Section: Operations
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Percent of passengers waiting 10 minutes
or less for a taxi
100.00
98.00
98.00
98.00
Percent of passengers waiting 10 minutes
or less for a Rental Car Center shuttle
94.00
70.00
80.00
95.00
FAA Part 139 Discrepancies (annual
inspections)
1.00
4.00
1.00
0.00
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of
Broward County by ensuring efficient and effective operations in Airside, Landside, Terminal, Security, including law enforcement and fire rescue services.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 21
Department: Aviation
Division: Aviation
Section: North Perry Airport (HWO)
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of Operations at North Perry Airport
N/A
N/A
N/A
250,000.00
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of
Broward County by ensuring efficient and effective operations.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 22
Department: Aviation
Division: Aviation
Section: Maintenance
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Airports Council International Airport
Service Quality Score for Restrooms'
Cleanliness (scale 1-5)
N/A
3.61
4.09
4.00
No surveys were conducted during the third
quarter.
Airports Council International Airport
Service Quality Score for Facility
Cleanliness (scale 1-5)
N/A
4.00
4.21
4.00
No surveys were conducted during the third
quarter.
Goal Statement:
To maintain airport facilities and equipment and ensure a clean and safe airport environment for the traveling public.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 23
Department: Broward Cultural Council
Division: Cultural
Section: Administration
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of new or renewed collaborative
business partnerships established
3.00
3.00
12.00
25.00
Number of programs/events that
demonstrate cultural, educational or
historical diversity
29.00
36.00
75.00
110.00
Number of program participants
785.00
1,856.00
2,093.00
7,500.00
External customer satisfaction rating
4.52
4.13
4.84
4.80
Cost of technical assistance per patron
served (in dollars)
12.74
5.39
14.33
8.00
Total grant funding provided
N/A
N/A
N/A
5,092,850.00
This measure is reported annually in the fourth
quarter.
Number of active public art and design
commissions
96.00
N/A
133.00
95.00
Number of public art and design program
activities
96.00
96.00
96.00
100.00
Number of public art and design
commissions completed
3.00
5.00
6.00
25.00
Goal Statement:
To cultivate community culture, arts, recreation, and life-long learning; and to establish goals relating to providing diverse artistic, cultural, educational and
historical amenities and programs that contribute to a vibrant, multi-cultural and economically-viable community.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 24
Department: Libraries
Division: Financial & Administrative Services
Section: Financial & Administrative Services
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Average number of days to process
payment for goods and services received
34.00
28.00
30.00
40.00
Number of personnel transactions (BC-
102s) processed
50.00
57.00
171.00
325.00
Number of purchasing card and purchase
orders processed
505.00
661.00
1,887.00
2,500.00
Internal customer satisfaction rating
N/A
N/A
N/A
4.00
This measure is reported annually in the fourth
quarter.
Goal Statement:
To coordinate the various financial and administrative support activities of the Division to ensure continued efficiency, productivity, and compliance with
County policies and goals.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 25
Department: Libraries
Division: Public Services
Section: Libraries Public Services
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Libraries program attendance
4,196.00
199,790.00
222,956.00
515,000.00
Cumulative reference questions per
professional MLS FTE
387.00
1,709.00
3,444.00
7,000.00
Library materials circulated
976,991.00
2,145,557.00
5,255,200.00
8,300,000.00
Cumulative library materials circulated per
circulation FTE
2,480.00
5,364.00
13,338.00
20,500.00
Number of customers served
79,292.00
1,719,437.00
3,286,832.00
7,600,000.00
Number of customers with cards
1,132,239.00
1,055,929.00
1,132,239.00
1,100,000.00
Number of digital downloads accessed by
patrons (eBooks and audiobooks)
854,098.00
647,370.00
2,300,740.00
2,000,000.00
Number of patrons using computers
10,357.00
465,416.00
836,574.00
1,900,000.00
Number of volunteers
0.00
2,832.00
5,536.00
12,000.00
Number of volunteer hours
0.00
24,298.00
40,998.00
100,000.00
Number of Libraries Internet page views
1,841,303.00
8,166,100.00
14,367,026.00
36,000,000.00
External customer satisfaction rating
N/A
N/A
N/A
4.30
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide direct public library service to meet the informational, educational, and recreational needs of the residents and visitors to Broward County.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 26
Department: Parks and Recreation
Division: Parks and Recreation
Section: Administration
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of volunteer hours as percentage
of total staff hours
N/A
N/A
N/A
5.00
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide clean, safe, enjoyable facilities and programs to County residents and visitors through administrative support to park and recreation field operations.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 27
Department: Parks and Recreation
Division: Parks and Recreation
Section: Regional Parks
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Park attendance
1,230,717.00
2,837,266.00
6,648,742.00
11,500,000.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Percent of operational budget supported
by user fees
1.61
41.21
20.30
37.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Maintenance cost per acre ($)
960.29
1,110.95
3,033.99
3,700.00
Cost per acre of natural area maintained
($)
319.06
413.07
343.72
1,500.00
Customer satisfaction rating
4.87
4.82
4.80
4.80
Goal Statement:
To provide facilities, programs, and services that meet the needs and interests of residents and visitors of all ages and abilities.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 28
Department: Parks and Recreation
Division: Parks and Recreation
Section: Extension Education
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Master Gardener volunteer hours (FTE
equivalent)
6.00
4.70
16.40
12.26
Total urban horticulture clients served
12,792.00
13,029.00
30,922.00
30,925.00
Number of commercial horticulture
programs
20.00
36.00
94.00
125.00
Number of participants in Tree Trimmer
Program
100.00
188.00
458.00
720.00
Total commercial horticulture clients
served
3,725.00
3,976.00
12,422.00
16,970.00
Total number of 4-H clients served
372.00
2,031.00
5,566.00
6,000.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Number of urban horticulture programs
52.00
47.00
143.00
130.00
Number of Master Naturalist projects
completed within the division
0.00
0.00
0.00
15.00
The Florida Master Naturalist certification
program at the UF/IFAS Extension is not
currently available.
Trained and certified active Master
Naturalists per Extension Agent
0.00
0.00
0.00
65.00
The Florida Master Naturalist certification
program at the UF/IFAS Extension is not
currently available.
Number of 4-H volunteer hours (FTE
equivalent)
0.27
0.58
4.85
3.65
Number of 4-H educational outreach
events
30.00
87.00
241.00
250.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Customer satisfaction rating (4-H)
5.00
0.00
4.69
4.68
Customer satisfaction rating (urban
horticultural)
5.00
5.00
4.99
4.77
Goal Statement:
To provide educational programs and access to current research data to Broward County residents, businesses and 4-H members in the areas of horticulture,
leadership, family nutrition, and youth programs to improve the quality of home and community environment. These performance measures are based on a
memorandum of understanding between the University of Florida and the County.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 29
Department: Parks and Recreation
Division: Parks and Recreation
Section: Extension Education
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Customer satisfaction rating (commercial
horticultural)
4.89
4.87
4.84
4.77
Trained and certified active Master
Gardeners per Extension Agent
224.00
193.00
224.00
200.00
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 30
Department: Parks and Recreation
Division: Broward Municipal Services District Parks
Section: Broward Municipal Services District Parks
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Park attendance
4,553.00
87,019.00
195,215.00
325,000.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
After School Program participants
0.00
5,950.00
12,672.00
24,500.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Teen Program participants
0.00
2,170.00
3,524.00
8,000.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Senior Program participants
0.00
1,363.00
3,065.00
5,000.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Summer Recreation Program participants
860.00
7,241.00
860.00
23,800.00
Number of recreation programs
6.00
59.00
101.00
170.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Number of special events
0.00
16.00
23.00
48.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Cost per acre managed
10,409.96
11,529.41
32,132.79
42,000.00
External customer satisfaction rating
N/A
4.80
4.82
4.50
No surveys were conducted during the third
quarter.
Goal Statement:
To provide recreational facilities, programs, and services that meet the needs and interests of residents and visitors in unincorporated neighborhood
communities.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 31
Department: Parks and Recreation
Division: Parks Target Range
Section: Parks and Recreation Target Range
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of users
3,139.00
9,565.00
27,643.00
51,600.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Gross revenue collected
132,796.00
278,150.00
785,774.00
1,253,470.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Cost per user (in dollars)
83.58
34.43
83.58
23.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Customer satisfaction rating
N/A
4.75
5.00
4.50
No surveys were conducted during the third
quarter.
Goal Statement:
To operate a safe, supervised, and non-threatening target range that encompasses all aspects of the shooting sports for recreational shooters, law enforcement
and military.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 32
Department: Parks and Recreation
Division: Parks Enhanced Marine Law Enforcement
Section: Parks and Recreation/Marine Law Enforcement
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of boating accidents reported
0.00
2.00
4.00
10.00
Number of public contacts per actual
patrol hour
0.72
0.85
0.72
0.75
Percent of funded patrol hours used
77.00
56.00
77.00
70.00
Percent of requests processed by EMLEG
staff within ten days of receipt
100.00
100.00
100.00
90.00
Goal Statement:
To provide boating safety and education for residents and visitors to allow for quality water craft experiences.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 33
Department: Parks and Recreation
Division: Everglades Holiday Park
Section: Everglades Holiday Park
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Park attendance
171,312.00
197,832.00
676,201.00
1,050,000.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Airboat Tours - Gross Revenue
276,546.88
1,721,035.20
3,597,277.06
6,200,000.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Goal Statement:
To provide facilities, programs, and services that educate residents and visitors of all ages and abilities on the history of the Everglades, flora and fauna while
offering airboat rides, boat ramps, fishing, wildlife viewing, food concessions, boat rentals, alligator shows, and a campground.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 34
Department: Environmental Protection and Growth Management
Division: Animal Care and Adoption
Section: Animal Care and Adoption
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of animals sterilized
1,047.00
1,531.00
3,982.00
5,000.00
Number of rabies registration licenses sold
13,548.00
26,201.00
64,493.00
131,000.00
Number of animals sheltered (intake)
1,992.00
4,298.00
7,143.00
12,000.00
Number of animals adopted
757.00
1,408.00
3,228.00
6,100.00
Number of animals released to rescue
groups
157.00
424.00
624.00
1,600.00
Number of visitors to the shelter
2,725.00
14,676.00
30,607.00
64,000.00
Number of volunteer hours
0.00
6,883.00
12,895.00
10,000.00
Number of educational outreach programs
6.00
56.00
87.00
200.00
Number of foster hours
31,200.00
59,200.00
74,720.00
150,000.00
Number of pets returned to their owners at
the shelter
116.00
239.00
537.00
1,040.00
Number of animals returned to their owners
via the Free Ride Home Program
55.00
74.00
203.00
600.00
Number of free or low-cost sterilizations
and community wellness services
performed
681.00
2,023.00
2,678.00
6,000.00
Average response time per call (minutes)
76.00
62.85
77.12
37.00
External customer satisfaction rating
4.49
4.54
4.57
4.70
Live release rate %
82.00
81.27
84.00
90.00
Compliance percentage after warning
3.00
10.80
7.21
30.00
Goal Statement:
To promote responsible pet ownership and community safety, reunite the lost, rescue the neglected, increase adoptions, and reduce pet population by offering
low-cost sterilization options to our community.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 35
Department: Environmental Protection and Growth Management
Division: Environmental Engineering and Permitting
Section: Air Quality
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of air quality outreach and
education events coordinated or attended
by staff
12.00
23.00
54.00
100.00
Percent of days when the outdoor air
quality is good
61.54
78.02
76.18
80.00
Percent of inspected facilities that are in
compliance
100.00
100.00
100.00
95.00
Percent of asbestos sites inspected
39.47
44.31
43.16
50.00
Goal Statement:
To protect air, water, soil, and other natural resources for the residents and visitors of Broward County by sustaining and enhancing the overall air quality in
Broward County.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 36
Department: Environmental Protection and Growth Management
Division: Environmental Engineering and Permitting
Section: Environmental Engineering and Permitting Administration
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of licenses and permits issued or
renewed
2.00
47.00
94.00
174.00
Number of regulatory inspections
performed
35.00
38.00
115.00
192.00
Inspections performed per FTE
12.00
13.00
38.66
64.00
Goal Statement:
To protect the quality of air, water, soil, and other natural resources of Broward County, as well as the health, safety, and welfare of its citizens by regulating
solid waste activities and transportation activities of discarded hazardous materials, sludge, and biomedical waste through licensing, inspections, and
enforcement actions.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 37
Department: Environmental Protection and Growth Management
Division: Environmental Engineering and Permitting
Section: Environmental Assessment and Remediation
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of contaminated sites remediated
9.00
7.00
31.00
55.00
Number of contaminated sites not yet
granted regulatory closure
685.00
724.00
685.00
685.00
Number of contaminated sites remediated
closed to date
1,840.00
1,785.00
1,840.00
1,815.00
Goal Statement:
To restore the groundwater, soil, and surface waters of Broward County and protect the health, safety, and welfare of its citizens and visitors by assessing and
cleaning up environmental contamination and by ensuring that contaminated sites are used or redeveloped in a safe and beneficial manner.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 38
Department: Environmental Protection and Growth Management
Division: Environmental Engineering and Permitting
Section: Water and Environmental Licensing
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of water licenses/permits
issued/renewed
242.00
217.00
682.00
860.00
Number of regulatory water inspections
performed
38.00
23.00
172.00
300.00
Number of water violations addressed via
enforcement actions
2.00
26.00
10.00
400.00
Number of water licenses processed per
FTE
30.00
27.00
88.00
86.00
Number of aquatic/wetland
licenses/permits issued
241.00
277.00
701.00
950.00
Number of aquatic/wetland regulatory
inspections performed
49.00
102.00
251.00
300.00
Number of aquatic/wetland violations
addressed via enforcement actions
1.00
15.00
20.00
25.00
Number of tree removal licenses
issued/renewed
23.00
41.00
106.00
160.00
Tree inspections performed
168.00
282.00
741.00
900.00
Tree inspections per employee
84.00
141.00
146.00
450.00
Tree licenses processed per FTE
12.00
21.00
53.50
80.00
Percent of inspected facilities found to be
in compliance with water permit/license
conditions
99.00
99.79
99.00
99.00
Percent of inspected facilities in
compliance with permit/license conditions
85.00
89.01
85.00
90.00
Goal Statement:
To preserve, protect, and enhance water resources and natural resources in Broward County through effective implementation of regulatory programs designed
to reduce stormwater/non-point source pollution, encourage effective uses of the County's water resources, protect property from flooding, provide effective
conveyance and treatment of domestic wastewater, preserve and protect freshwater and coastal wetlands, and maintain the County's urban forest.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 39
Department: Environmental Protection and Growth Management
Division: Environmental Engineering and Permitting
Section: Water and Environmental Licensing
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Percentage of municipal storm sewer
systems monitored found meeting surface
water quality standards
99.00
97.58
99.00
98.00
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 40
Department: Environmental Protection and Growth Management
Division: Building Code Services
Section: Building Code - Unincorporated / Airport
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of plans reviewed
917.00
1,096.00
3,016.00
3,500.00
Number of plans reviewed per plans
examiner
209.00
288.00
620.00
1,700.00
Percent of plan reviews reviewed within 15
days
100.00
100.00
100.00
90.00
Number of permits issued
372.00
735.00
1,476.00
2,600.00
Number of inspections performed
2,320.00
2,436.00
7,132.00
9,200.00
Number of inspections performed per
inspector
423.00
334.00
1,588.00
2,750.00
Number of Certificates of Occupancy
issued
10.00
14.00
29.00
30.00
Number of customers provided service at
BCS Permit Counter
0.00
1,939.00
3,104.00
5,500.00
Number of customers served per counter
support staff
0.00
646.00
913.00
1,500.00
Percentage of Florida Building Code
permit inspections performed within 24
hours of request
100.00
100.00
100.00
95.00
External customer satisfaction rating
5.00
N/A
5.00
5.00
Goal Statement:
To provide the public and agencies comprising the unincorporated areas of Broward County and the Fort Lauderdale-Hollywood International Airport with an
acceptable level of life safety through enforcement of the Florida Building Code (FBC) and applicable state or national codes pertaining to construction
methods, plan reviews, permit issuance, and inspections or issuance of Certificates of Occupancy.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 41
Department: Environmental Protection and Growth Management
Division: Building Code Services
Section: Building Code - Contract Cities
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of plans reviewed for contract
cities
2,441.00
3,661.00
9,132.00
14,600.00
Number of plans reviewed per plans
examiner
518.00
447.00
1,259.00
2,750.00
Number of inspections performed for
contract cities
4,791.00
6,017.00
16,335.00
22,200.00
Number of inspections performed per
inspector
697.00
625.00
1,485.00
2,300.00
Goal Statement:
To provide the residents of municipalities under interlocal agreement with Broward County with an acceptable level of life safety through enforcement of the
Florida Building Code (FBC) and applicable state or national codes pertaining to construction methods, plan reviews, and inspections at affordable and
competitive hourly rates for municipal clients.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 42
Department: Environmental Protection and Growth Management
Division: Licensing, Elevator and Regulatory
Section: Contractor Licensing Enforcement
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of certificates of competency
renewed
499.00
393.00
736.00
2,750.00
Number of certificates of competency
renewed per support staff
125.00
98.00
181.00
580.00
Percent of renewal licenses renewed
15.11
10.71
15.11
80.00
Number of new certificates of competency
issued
20.00
72.00
133.00
285.00
Cumulative number of new certificates of
competency issued per support staff
5.00
18.00
30.50
68.00
Number of citations issued to
licensed/unlicensed contractors
0.00
23.00
83.00
230.00
Number of complaints received against
unlicensed contractors
6.00
27.00
87.00
245.00
Number of complaints against unlicensed
contractors per investigator
2.00
6.00
22.00
55.00
Number of complaints received against
licensed contractors
13.00
26.00
29.00
61.00
Number of complaints against licensed
contractors per investigator
3.00
9.00
7.00
20.00
Number of outreach activities educating
the public about contractor fraud
0.00
6.00
11.00
18.00
External customer satisfaction rating
3.50
4.15
3.78
4.50
Goal Statement:
To ensure safe and sound construction by verifying that tradespersons are licensed and qualified and that complaints are handled professionally in order to
protect consumers and ensure good construction methods are implemented.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 43
Department: Environmental Protection and Growth Management
Division: Licensing, Elevator and Regulatory
Section: Elevator Inspections
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of renewal certificates of operation
issued
8,625.00
7,551.00
13,425.00
9,780.00
Number of new certificates of operation
issued
60.00
46.00
184.00
255.00
Number of inspections performed
905.00
1,187.00
2,892.00
6,500.00
Number of witnessed tests on elevators
performed
972.00
1,270.00
3,095.00
5,490.00
Inspections and witnessed tests performed
per inspector
250.00
307.00
798.00
1,520.00
Number of plans reviewed
216.00
269.00
720.00
1,150.00
Plans reviewed per plan reviewer
216.00
135.00
720.00
525.00
Number of overdue annual inspections
3,641.00
3,138.00
3,641.00
2,180.00
Elevator installations not complying with
notices to correct violations within 90 days
212.00
220.00
737.00
440.00
Percent of elevators with expired
certificates
27.00
27.00
27.00
29.00
External customer satisfaction rating
0.00
4.67
1.67
3.00
Goal Statement:
To establish elevator safety and quality service for Broward County citizens through the review of plans, issuance of construction permits, performance of
inspections, witnessing of annual testing and processing and issuance of Certificates of Operation.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 44
Department: Environmental Protection and Growth Management
Division: Licensing, Elevator and Regulatory
Section: Consumer Regulatory
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of auto repair, and auto body and
paint shop applications processed
798.00
95.00
1,953.00
2,125.00
Number of chauffeur applications
processed
153.00
664.00
1,676.00
2,425.00
Number of moving registrations processed
5.00
7.00
42.00
95.00
Number of auto repair and auto body shops
inspected
1,245.00
797.00
2,401.00
2,700.00
Number of inspections conducted on for-
hire vehicles
4,322.00
4,709.00
10,534.00
16,000.00
Cumulative number of auto repair and auto
body paint shops inspected per inspector
415.00
266.00
994.00
1,200.00
Number of unlicensed vehicles receiving
citations
34.00
258.00
554.00
1,060.00
Percent of citations upheld at hearings
98.00
97.00
98.00
95.00
Cumulative number of walk in customers
assisted per Consumer Service
representative
100.00
560.00
937.00
2,150.00
Number of auto repair/auto body
complaints
21.00
37.00
60.00
93.00
Percent of identifiable auto repair and
auto body shops licensed and in full
compliance
72.89
60.00
72.06
65.00
External customer satisfaction rating
3.67
3.80
3.98
4.90
Number of enforcement actions issued to
auto repair/body shops and technicians
83.00
N/A
410.00
900.00
Goal Statement:
To protect public health, safety and welfare by regulating businesses to ensure compliance with the Broward County Consumer Protection ordinances.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 45
Department: Environmental Protection and Growth Management
Division: Manatee Protection Fund
Section: Manatee Protection Fund
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of new slips issued
78.00
23.00
93.00
75.00
Total number of slips assigned
15,161.00
15,487.00
15,161.00
15,000.00
Watercraft-related manatee mortality
0.00
0.00
1.00
1.00
Goal Statement:
To provide protection for the Florida manatee through Manatee Protection Plan conservation measures consisting of regulatory and enforcement activities,
outreach programs, and monitoring efforts, in conjunction with state-wide measures and community partners.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 46
Department: Environmental Protection and Growth Management
Division: Housing Finance and Community Redevelopment
Section: Housing Administration
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of mortgage credit certificates
provided to first time home buyers
0.00
19.00
36.00
100.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Number of new affordable multi-family
units constructed
2.00
94.00
335.00
300.00
Number of residents receiving emergency
shelter/essential services
224.00
7.00
224.00
1,000.00
Number of residents provided a grant-
funded public service
502.00
331.00
1,528.00
1,000.00
Number of individuals that have received
housing counseling assistance
4.00
52.00
71.00
180.00
Number of residents that have been
provided purchase assistance for new
home ownership
24.00
49.00
51.00
50.00
Number of residents receiving assistance to
rehabilitate their residences during the
year
14.00
31.00
58.00
40.00
Goal Statement:
To provide all residents of Broward County with opportunities to access safe, decent, affordable housing and public services which are the cornerstones of
healthy, successful and sustainable communities.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 47
Department: Environmental Protection and Growth Management
Division: Environmental Planning and Community Resilience
Section: Beach and Marine Resources
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of coral reef monitoring events
17.00
14.00
63.00
65.00
Number of miles of beach renourished
0.00
2.70
0.00
0.00
Percent of hatched sea turtle nests
experiencing disorientation events
17.30
9.70
17.30
10.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Percent of mooring buoys in a safe and
operable condition
90.00
98.00
90.00
90.00
Percent of publicly accessible County
beaches that are of adequate dimensions
to provide storm protection, recreational
opportunities, and sea turtle nesting habitat
99.00
95.00
99.00
95.00
Goal Statement:
To protect, restore, and enhance the biological productivity, abundance, and diversity of beach, coastal, and marine resources for the residents of and visitors
to Broward County through coordinated efforts involving monitoring, management, regulation and outreach.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 48
Department: Environmental Protection and Growth Management
Division: Environmental Planning and Community Resilience
Section: Water Resources Policy and Planning
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Attendance at Water Matters Day
N/A
N/A
0.00
3,500.00
This measure is reported annually in the second
quarter.
Cumulative number of sites certified under
NatureScape Broward Initiative
4,964.00
4,754.00
4,964.00
4,885.00
Number of NatureScape Irrigation Service
Inspections
24.00
61.00
161.00
250.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Number of people trained and served per
year through educational programs and
events
480.00
7,460.00
7,624.00
18,000.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Number of visitors to program websites
5,181.00
7,069.00
13,033.00
50,000.00
Number of Water Resources workshops held
and presentations made
50.00
171.00
282.00
400.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Percentage of municipalities/water control
districts participating in coordinated water
resource management efforts
89.00
92.00
89.00
95.00
Percentage of water demand reduction for
large irrigation users implementing
NatureScape Irrigation Service
recommendations
23.00
26.10
25.50
20.00
Goal Statement:
To optimize and protect the beneficial uses of water resources, under current and future conditions, for the people and ecosystems within Broward County and
to provide overall coordination of countywide water management efforts through governmental collaborations, planning, technical assessments, policy and
regulatory recommendations, and conservation initiatives.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 49
Department: Environmental Protection and Growth Management
Division: Environmental Planning and Community Resilience
Section: Environmental Monitoring
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Average turnaround time in days from
sample receipt to final report
12.50
15.51
15.16
18.00
Number of analyses performed by
Environmental Monitoring laboratory
4,741.00
4,265.00
13,854.00
10,000.00
Number of sites sampled
1,180.00
1,028.00
3,791.00
2,895.00
Goal Statement:
To provide high quality analytical data to Broward County agencies for assessment and protection of the environment as part of policy, planning,
management, and regulatory efforts.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 50
Department: Environmental Protection and Growth Management
Division: Environmental Planning and Community Resilience
Section: Energy and Sustainability
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of local and regional governments
participating in sustainability, energy
conservation, and climate initiatives
implemented by the Energy and
Sustainability program
62.00
61.00
62.00
60.00
Number of presentations given to increase
awareness of energy, climate, and
sustainability issues and gain community
participation in sustainability initiatives
10.00
25.00
45.00
60.00
Percentage of Broward County Climate
Change Action Plan priority actions
completed
100.00
100.00
100.00
100.00
Goal Statement:
To advance planning initiatives and projects that preserve economic vitality, environmental resources, and community well-being under current and future
conditions through support for energy conservation efforts, sustainable practices, outreach, partnerships and implementation of the Climate Change Action
Plan.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 51
Department: Environmental Protection and Growth Management
Division: Planning and Development Management
Section: Development and Environmental Review
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of construction reviews processed
827.00
1,434.00
3,108.00
4,500.00
Number of agenda items presented to the
County Commission
33.00
36.00
74.00
125.00
Number of applications processed
5,818.00
7,133.00
20,746.00
18,500.00
External customer satisfaction rating
4.84
4.70
4.71
4.75
Average time to review customer
applications (minutes)
477.61
872.27
552.47
40.00
Impact/concurrency fees collected ($
millions)
3.93
8.25
21.83
20.00
Goal Statement:
To review and regulate impacts of development to promote sustainable urban growth for residents and businesses.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 52
Department: Environmental Protection and Growth Management
Division: Planning and Development Management
Section: Planning
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Percent of Land Use Plan amendments
reviewed for Broward County Planning
Council within 30 days
100.00
100.00
89.00
100.00
Number of amendments adopted to
maintain Comprehensive Plan in
compliance with state statute
1.00
0.00
1.00
15.00
Number of planning-related special
projects and assignments
11.00
4.00
21.00
20.00
Number of technical reviews of documents
and studies completed for local, state, and
regional agencies
0.00
0.00
1.00
10.00
Number of demographic or economic data
requests processed
58.00
29.00
230.00
150.00
Number of public outreach meetings and
workshops
4.00
5.00
20.00
20.00
Goal Statement:
To provide planning services that promote a sustainable built environment for Broward County residents.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 53
Department: Environmental Protection and Growth Management
Division: Planning and Development Management
Section: Geographic Information Systems (GIS)
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of digital web-mapping
applications
74.00
543.00
191.00
300.00
Number of data and analysis special
projects completed
25.00
3.00
63.00
20.00
Number of visits to interactive GIS web
applications/maps
3,908,092.00
1,959,257.00
8,890,935.00
2,800,000.00
Number of embedded County Agency GIS
enterprise/application users
1,055.00
N/A
2,863.00
600.00
Number of embedded County Agency GIS
enterprise/application editors and creators
248.00
N/A
502.00
200.00
Number of GIS applications and projects in
development
20.00
N/A
58.00
25.00
Goal Statement:
To provide enterprise-wide GIS services that support innovation and efficiency throughout Broward County.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 54
Department: Environmental Protection and Growth Management
Division: Planning and Development Management
Section: Zoning and Code Enforcement
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of customers served at zoning
counter
32.00
265.00
503.00
1,000.00
Number of zoning permits reviewed
81.00
166.00
375.00
450.00
Percentage of permit applications
reviewed within seven days of intake
94.44
94.00
96.78
96.00
Number of non-residential certificates of
use issued
7.00
6.00
28.00
50.00
Number of residential certificates of use
issued
173.00
219.00
577.00
824.00
Number of land clearance inspections
122.00
130.00
428.00
750.00
Number of lots cleared by vendors
13.00
2.00
32.00
50.00
Cases brought into compliance before
vendor abatement
74.00
44.00
225.00
400.00
Total cases opened
316.00
557.00
1,127.00
1,760.00
Number of cases initiated by compliance
staff
152.00
451.00
797.00
1,500.00
Percent of cases brought into compliance
88.92
81.00
74.70
90.00
Percent of complaints inspected within
three days
88.50
93.00
92.54
90.00
Number of community standards
inspections
407.00
940.00
1,726.00
2,700.00
Goal Statement:
To promote safety and compliance through zoning regulations for a better community for Broward Municipal Services District residents.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 55
Department: Environmental Protection and Growth Management
Division: Environmental and Consumer Protection
Section: Environmental Protection
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of active licenses
5,917.00
5,896.00
5,917.00
5,850.00
Number of licenses issued
777.00
734.00
2,465.00
3,500.00
Number of site visits
1,512.00
1,184.00
3,833.00
4,200.00
Number of violations noted
530.00
409.00
1,848.00
1,000.00
Number of enforcement actions taken
197.00
208.00
676.00
500.00
Percent of sites in compliance
43.50
57.00
49.07
80.00
Percent of complaints, license issuances,
notices, citations, and inspections in
backlog status
3.82
4.10
4.02
5.00
Customer satisfaction rating
5.00
5.00
4.78
4.80
Goal Statement:
To protect and restore the environment so that current and future generations enjoy an excellent place to live, work and play.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 56
Department: Environmental Protection and Growth Management
Division: Environmental and Consumer Protection
Section: Consumer Protection
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of phone calls/public contacts
864.00
798.00
2,944.00
5,600.00
Number of written complaints received
157.00
118.00
462.00
400.00
Volume of internet correspondence
2,183.00
597.00
3,915.00
850.00
Dollar value of refunds and services
returned to consumers
67,755.00
10,568.00
92,598.00
25,000.00
Number of written complaints processed
per consumer analyst
52.00
39.00
154.00
130.00
Percent of written complaints closed within
30 days
43.00
50.00
43.00
50.00
External customer satisfaction
3.67
3.80
3.98
4.90
Number of emergency and non-emergency
medical vehicle inspections
171.00
N/A
293.00
920.00
Goal Statement:
To provide consumer protection and education to the public in order to prevent or stop unfair and deceptive trade practices.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 57
Department: Environmental Protection and Growth Management
Division: Environmental and Consumer Protection
Section: Child Care Licensing and Inspections
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of newly-issued
licenses/registrations
6.00
9.00
25.00
50.00
Number of renewed licenses and
registrations issued
212.00
215.00
569.00
780.00
Number of child care facilities and child
care homes inspected
689.00
828.00
2,328.00
510.00
Average caseload per Child Care
Licensing Specialist
60.62
62.00
61.05
65.00
Average number of inspections per
inspector
53.00
64.00
53.00
50.00
Percentage of all licensed/registered
childcare sites that are inspected in
accordance with Broward County
Ordinances
N/A
N/A
N/A
99.00
This measure is reported annually in the fourth
quarter.
Percent of new licenses issued and
registrations approved or denied within
statutory time frame
100.00
100.00
100.00
100.00
External customer satisfaction rating (Child
Care Licensing and Food Services)
N/A
N/A
4.45
4.50
This measure is reported biannually in the
second and fourth quarters.
Goal Statement:
To ensure the health, safety, welfare and education of children by inspecting child care facilities throughout Broward County, ensuring adherence to regulatory
standards.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 58
Department: Environmental Protection and Growth Management
Division: Environmental and Consumer Protection
Section: Enforcement Administration
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of enforcement actions processed
65.00
132.00
304.00
300.00
Median days to settlement agreement or
final order
247.00
142.00
247.00
120.00
Goal Statement:
To provide high quality administrative and facilitative support to the environmental regulatory divisions in the areas of enforcement action preparation and
issuance, Notice of Violation and Notice of Intent to File Suit case management, complaint intake management, penalty tracking and collection, and
compelled compliance with enforcement standards.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 59
Department: Finance and Administrative Services
Division: Administration
Section: Administration
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Total interest income earned (in millions)
11.86
14.56
38.45
43.00
Spread above the Merrill Lynch 1-3 year
Treasury & Agency Index
0.87
0.28
0.82
0.00
Return on investments (percent)
1.64
2.01
1.64
2.00
Goal Statement:
To efficiently administer the six divisions within the department, and to effectively invest and protect County assets.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 60
Department: Finance and Administrative Services
Division: Value Adjustment Board
Section: Value Adjustment Board
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of petitions received electronically
0.00
0.00
0.00
15,000.00
Percentage of petitions received
electronically
0.00
0.00
0.00
85.00
Percentage of petitions that went to
hearing
100.00
100.00
76.89
40.00
Number of hearings rescheduled
177.00
760.00
1,528.00
3,000.00
Number of folios confirmed by the VAB
1,409.00
2,271.00
3,702.00
3,600.00
Average cost of folios confirmed by the
VAB ($)
76.43
75.04
76.43
72.00
External customer satisfaction rating
N/A
0.00
N/A
4.80
No surveys were submitted during the third
quarter.
Goal Statement:
To manage the Administrative Review Process, on behalf of the Value Adjustment Board (VAB), for the taxpayers of Broward County in order to provide a means
for taxpayers to appeal the assessments placed on their property by the Property Appraiser's Office.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 61
Department: Finance and Administrative Services
Division: Accounting
Section: Accounting
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of invoices processed
32,464.00
30,826.00
96,334.00
113,000.00
Number of credit card transactions
10,273.00
14,616.00
36,824.00
62,000.00
Number of paychecks and direct deposits
per fiscal year
37,992.00
39,545.00
123,993.00
160,000.00
Average number of days to pay invoice
from invoice date
26.00
27.00
26.00
20.00
Percent of time all financial reporting
deadlines are met
20.00
85.00
20.00
85.00
External customer satisfaction rating
4.00
N/A
4.00
4.00
Cost per check/direct deposit
3.25
3.25
3.40
3.45
Average number of days to pay invoice
from receiver date
17.00
19.00
18.00
20.00
Receipt of GFOA Certificate of Excellence
in financial reporting
N/A
N/A
N/A
1.00
This measure is reported annually in the fourth
quarter.
Goal Statement:
To ensure accurate financial records are maintained; provide financial information and reports to management, the State, and other interested parties; to
ensure vendors and employees of the County are paid timely and all applicable statutes and policies are complied with.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 62
Department: Finance and Administrative Services
Division: Enterprise Technology Services
Section: Customer Program Office
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of IT Security compliance
audits/scans completed
31.00
48.00
101.00
200.00
Number of high and medium security
vulnerabilities fixed
95.00
102.00
253.00
500.00
Number of employees who complete the
Cyber Security Awareness training
201.00
705.00
2,592.00
5,000.00
Number of project reviews or audits
10.00
3.00
21.00
6.00
Internal customer satisfaction rating
4.85
4.87
4.79
4.80
Cost per student for in-house instructor led
IT training
46.69
63.72
62.19
48.00
Goal Statement:
To provide enterprise information technology (IT) project portfolio management; manage customer and vendor relationships; provide skilled IT project
management, customer service assistance, and technology training; develop integrated IT policies; and translate IT policies into executable processes for
dissemination to the IT workforce.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 63
Department: Finance and Administrative Services
Division: Enterprise Technology Services
Section: Application Services
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of application code reviews
0.00
2.00
2.00
12.00
Number of new/enhanced mobile friendly
applications delivered
0.00
2.00
2.00
12.00
Customer satisfaction rating
4.90
4.85
5.00
4.90
Percent of application development tickets
past due
13.00
12.82
15.00
15.00
Goal Statement:
To promote e-government applications by enabling easy access to Broward County data and services, and provide timely and quality service to all county
agencies for maintenance and enhancement of existing information system applications.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 64
Department: Finance and Administrative Services
Division: Enterprise Technology Services
Section: Infrastructure Services
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of requests received by the ETS
Service Desk
21,485.00
19,184.00
58,886.00
75,000.00
The number of network outages for County
maintained equipment affecting more than
25 personnel lasting more than 60 minutes
between 7:00AM-6:00PM
0.00
0.00
0.00
5.00
Average time per call of Trouble Tickets
resolved by Level 1 Service Desk support
personnel (minutes)
4.85
5.33
4.94
6.00
Percentage of Problem Priority 1 Incidents
resolved within 4 hours
58.00
79.00
65.00
90.00
Percentage of requests resolved on first
contact by ETS Service Desk personnel
85.00
92.00
84.00
75.00
Percentage of Service Desk calls answered
in less than one minute
80.00
94.00
84.00
99.00
Goal Statement:
To provide the highest quality information technology infrastructure services for all activities and business services provided by the Board, and to provide
dynamic innovative solutions in a reliable, effective, and secure manner to improve business decision-making and foster work process enhancements.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 65
Department: Finance and Administrative Services
Division: Human Resources
Section: Human Resources/General Services
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Personnel transactions processed
431.00
937.00
2,294.00
4,500.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Formal position reviews
29.00
75.00
129.00
200.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Number of applications received
countywide
3,828.00
12,142.00
27,011.00
45,000.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Total number of positions filled
56.00
270.00
471.00
900.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Time to Fill (Average number of days from
requisition creation in online recruitment
system to offer acceptance)
109.00
72.00
71.67
75.00
Time to Start (Average number of days
from acceptance to start date)
28.00
37.00
34.67
22.00
Ratio of HR FTE, per 100 Government
FTEs
1.14
0.90
1.14
0.75
First year of service turnover rate %
1.20
16.80
1.20
17.00
Goal Statement:
To effectively develop, manage, and improve Broward County's Human Resource programs for residents and County employees to ensure equal employment
opportunity and sound human resource related business practices in an ethical, cost effective, and innovative manner.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 66
Department: Finance and Administrative Services
Division: Human Resources
Section: Human Resources/Learning and Organizational Development
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of HR-Sourced learning events
delivered
61.00
98.00
235.00
650.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Number of employees receiving tuition
reimbursement
79.00
80.00
239.00
260.00
Percentage of the workforce receiving
training
11.80
10.07
12.27
28.00
Goal Statement:
Learning and Organizational Development supports performance improvement for Broward County employees through strategically aligned development
opportunities resulting in enhanced efficiencies and improved productivity.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 67
Department: Finance and Administrative Services
Division: Human Resources - Employee Benefits
Section: Employee Assistance Program
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of employee office visits
124.00
88.00
316.00
450.00
Number of organizational interventions
3.00
6.00
19.00
35.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Number of training classes
8.00
5.00
20.00
30.00
Number of requests for new services
112.00
89.00
304.00
350.00
Number of management consultations
16.00
10.00
40.00
45.00
Current active cases/month
170.00
118.00
141.33
130.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Percentage of clients that follow through
with a referral
76.00
81.00
74.00
85.00
Percentage of cases resolved without
obtaining a referral
19.00
35.00
17.00
50.00
Internal customer satisfaction rating
5.00
4.93
4.95
4.80
Training evaluation rating
4.60
4.77
4.67
4.50
Goal Statement:
To provide assistance to Broward County employees and their families in order to improve their quality of life both at home and on the job, and provide
agencies resources to safely deliver County services.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 68
Department: Finance and Administrative Services
Division: Human Resources - Employee Benefits
Section: Employee Benefits Administration
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of wellness programs/seminars
offered
65.00
282.00
743.00
1,100.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Average number of clients per program
36.00
11.00
27.00
30.00
Benefit plan assistance contacts (walk-in,
phone, mail, email, fax) per 100 benefit-
eligible employees (active, COBRA and
retirees)
28.00
31.00
30.00
100.00
Internal customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the first
quarter.
New hire satisfaction rating for benefits
orientation program
96.00
96.00
97.00
85.00
Number of unique employees participating
in a health, wellness or lifestyle program or
seminar per 100 benefit-eligible
employees
2.00
2.00
16.00
60.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Employee satisfaction rating for
health/dental/vision plans
N/A
N/A
N/A
80.00
This measure is reported annually in the first
quarter.
Goal Statement:
To provide a comprehensive, affordable, and accessible employee benefit program for Broward County employees in order to maximize service and provide
the best use of these benefits.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 69
Department: Finance and Administrative Services
Division: Purchasing
Section: Purchasing Administration
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Dollar value of goods sold as surplus
(auction or sale)
16,856.11
29,139.24
62,685.57
755,000.00
Training events delivered (internal County
events and public outreach events)
8.00
9.00
26.00
12.00
Total central procurement activities
422.00
441.00
1,404.00
2,100.00
Total central procurement activities per
professional position
9.81
10.26
32.65
50.00
Cost per central procurement activity
3,039.39
2,908.44
2,759.17
2,530.00
Average number of days to process
construction bids within the Board's award
authority
164.50
259.80
222.50
175.00
Average number of days to process
construction bids within the Director of
Purchasing Division's award authority
139.50
189.15
203.06
125.00
Average number of days to process
commodities & general services bids within
the Board's award authority
167.23
196.88
246.69
150.00
Average number of days to process
commodities & general services bids within
the Director of Purchasing Division's award
authority
103.29
116.08
98.33
100.00
Average number of days to award
RLIs/RFPs within the Board's award
authority
397.33
452.45
360.53
255.00
Goal Statement:
To achieve the highest standard of public procurement and foster transparency in the procurement process; maintain a unified purchasing system to procure
all commodities and general, professional, and construction services; and to dispose of surplus items for all agencies under the supervision of the Board of
County Commissioners.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 70
Department: Finance and Administrative Services
Division: Purchasing
Section: Purchasing Administration
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Average number of days to award
RLIs/RFPs within Director of Purchasing
Division's award authority
278.17
233.31
210.61
150.00
Average number of days to award informal
quotations and qualified vendor list (QVL)
procurements
112.06
161.36
126.56
75.00
Average number of days to award sole
source, emergency, or after-the-fact
procurement
37.86
64.21
42.33
60.00
Average number of days to award work
authorization, amendments, or change
orders
21.88
28.92
24.86
25.00
Internal customer satisfaction rating
N/A
N/A
N/A
4.25
This measure is reported annually in the fourth
quarter.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 71
Department: Finance and Administrative Services
Division: Records, Taxes and Treasury
Section: County Records
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Total documents recorded
142,597.00
192,988.00
499,396.00
700,000.00
Number of customers served (Official
records research assistance)
357.00
2,939.00
4,581.00
13,500.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Number of Verbatim Minutes produced
14.00
23.00
44.00
60.00
Number of Summary Minutes produced
1.00
4.00
8.00
25.00
Number of records dispositions processed
0.00
0.00
0.00
28.00
Number of records transmittals processed
2.00
2.00
10.00
75.00
Average number of calendar days between
receipt and recordation of documents
1.26
1.15
1.22
1.50
Average time spent per record disposition
(hours)
0.00
0.00
0.00
30.00
Average time spent per record transmittal
(hours)
8.00
1.00
5.00
6.00
Average time spent per record retrieval
(minutes)
22.76
20.39
24.05
25.00
Average time spent per record shelving
(minutes)
9.19
4.26
7.94
4.00
Average number of documents recorded
per FTE in the Recording section per day
53.65
56.95
50.33
50.00
Percentage of total documents recorded
electronically
83.65
78.92
81.06
75.00
External customer satisfaction rating
N/A
N/A
N/A
4.75
This measure is reported annually in the fourth
quarter.
Average number of days from meeting to
minutes completion
13.40
12.70
12.67
12.00
Goal Statement:
To administer the Public Records for the citizens of Broward County for the purpose of cataloging public records and ensuring compliance with Florida law.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 72
Department: Finance and Administrative Services
Division: Records, Taxes and Treasury
Section: County Records
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of Public Records / research
requests per staff member in this function
per day
0.90
1.20
1.10
2.00
Number of boxes handled per employee
per day
1.90
2.39
2.20
25.00
Number of records management
search/research requests per staff member
per day
0.19
0.10
0.16
3.00
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 73
Department: Finance and Administrative Services
Division: Records, Taxes and Treasury
Section: Operations/Treasury
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Bank reconciliations performed per
employee
129.00
100.50
373.00
408.00
Cash receipts monitored (in billions)
1.18
0.93
6.36
5.70
Goal Statement:
To provide administration, business operations and application-specific technical support services; perform check disbursements and bank reconciliations; and
execute debt service on County-bonded debt.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 74
Department: Finance and Administrative Services
Division: Records, Taxes and Treasury
Section: Tourist Development Tax
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Total revenue collected (in millions)
7.70
26.70
57.40
89.90
Total number of tax transactions processed
per tax tag clerk
2,635.00
2,617.00
8,057.00
10,500.00
External customer satisfaction rating
N/A
N/A
N/A
4.80
This measure is reported annually in the fourth
quarter.
Expense as a percent of collections
N/A
N/A
N/A
0.70
This measure is reported annually in the fourth
quarter.
Goal Statement:
To administer, audit, and enforce the collection of Tourist Development Taxes pursuant to applicable laws and ordinances relating to this tax for the purpose of
supporting the tourism activities of the Greater Fort Lauderdale Convention and Visitors Bureau, the Convention Center, and the debt service requirements of
the County Civic Arena.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 75
Department: Finance and Administrative Services
Division: Records, Taxes and Treasury
Section: Auto Tags
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Total transactions completed
513,141.00
584,124.00
1,678,984.00
2,437,033.00
Transactions per employee
9,330.00
10,620.00
30,527.00
44,309.00
Percentage of e-commerce transactions to
total transactions processed
34.90
22.10
27.30
23.30
Goal Statement:
To responsively serve our customers through successful partnerships, providing the public with efficient methods and service relative to the registration and title
processing for motor vehicles, vessels, mobile homes, and issuance of disabled parking permits. To ensure chain of ownership and payment of mandated taxes
and fees per State Statute and Department of Highway Safety and Motor Vehicles rules and regulations.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 76
Department: Finance and Administrative Services
Division: Records, Taxes and Treasury
Section: Taxes, Licenses, Enforcement and Personal Property
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Local business tax customers
3,847.00
3,377.00
19,461.00
85,000.00
Local business tax revenues
163,009.00
141,560.00
993,918.00
4,000,000.00
Number of current tax bills processed in
office
6,255.00
12,578.00
120,908.00
175,000.00
Number of tax deeds applications brought
to auction
295.00
234.00
838.00
1,100.00
Enforcement actions against delinquent
tangible personal property or business tax
receipts accounts
2,485.00
2,612.00
27,080.00
25,000.00
Overall delinquency collected for past
seven tax rolls versus delinquency stated
on April 1st of past seven tax rolls
85.70
90.00
92.23
95.00
External customer satisfaction rating
N/A
4.89
N/A
4.80
No surveys were conducted during the third
quarter.
Goal Statement:
To collect and process current and delinquent real and personal property ad valorem and non-ad valorem assessments on behalf of taxing authorities, local
business taxes, hunting and fishing license fees, other State and County license fees, and other debts owed to Broward County in accordance with State
Statutes, Rules and Regulations and Broward County ordinances.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 77
Department: Finance and Administrative Services
Division: Risk Management
Section: Risk Management Administration
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Internal customer satisfaction rating
N/A
N/A
N/A
4.85
This measure is reported annually in the fourth
quarter.
Goal Statement:
In accordance with State Statutes, provide and effectively manage the County's Self-Insurance Program at the lowest possible cost and in the best interests of
the citizens and employees of Broward County, and ensure the safety and well-being of all County employees and the public visiting County property.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 78
Department: Finance and Administrative Services
Division: Risk Management
Section: Risk Management Workers' Compensation
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
New workers' compensation (WC) claims
processed and administered
153.00
127.00
488.00
480.00
"Best practices" adherence rating for
adjusters
N/A
N/A
N/A
88.00
This measure is reported annually in the fourth
quarter.
Percentage of workers' compensation
medical bills paid within 45 days from
receipt per State mandate
99.24
98.85
99.53
99.00
Percentage of workers' compensation
indemnity payments paid within seven days
of due date
99.30
96.77
98.16
99.00
Workers' compensation self-insurance costs
per employee (dollars)
N/A
N/A
N/A
750.00
This measure is reported annually in the fourth
quarter.
Workers' compensation internal customer
satisfaction rating
N/A
N/A
N/A
4.80
This measure is reported annually in the fourth
quarter.
Workers' compensation claims closed as a
percentage of claims opened annually
N/A
N/A
N/A
100.00
This measure is reported annually in the fourth
quarter.
Average number of workers' compensation
claims closed per claim adjuster annually
N/A
N/A
N/A
100.00
This measure is reported annually in the fourth
quarter.
Number of workers' compensation claims
per 100 employees
N/A
N/A
N/A
6.00
This measure is reported annually in the fourth
quarter.
Percent of prescription dollars disbursed
through preferred provider
N/A
N/A
N/A
88.00
This measure is reported annually in the fourth
quarter.
Goal Statement:
To investigate, administer, and resolve all work related injury claims in accordance with Florida Statutes, Chapter 440.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 79
Department: Finance and Administrative Services
Division: Risk Management
Section: Risk Management Liability
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
New general liability (GL) claims processed
and administered
87.00
42.00
236.00
180.00
New auto liability (AL) claims processed
and administered
45.00
14.00
103.00
45.00
New Mass Transit (MT) claims processed
and administered
75.00
88.00
235.00
300.00
Liability self-insurance costs per capita
N/A
N/A
N/A
1.55
This measure is reported annually in the fourth
quarter.
General liability claims closed as a
percentage of claims opened annually
N/A
N/A
N/A
90.00
This measure is reported annually in the fourth
quarter.
Automobile liability claims closed as a
percentage of claims opened annually
N/A
N/A
N/A
95.00
This measure is reported annually in the fourth
quarter.
Mass Transit claims closed as a
percentage of claims opened annually
N/A
N/A
N/A
95.00
This measure is reported annually in the fourth
quarter.
Average number of liability claims closed
per claim adjuster annually
N/A
N/A
N/A
175.00
This measure is reported annually in the fourth
quarter.
Number of general liability claims per
10,000 County population
N/A
N/A
N/A
0.93
This measure is reported annually in the fourth
quarter.
Percentage of costs recovered for
repair/replacement of County owned assets
N/A
N/A
N/A
70.00
This measure is reported annually in the fourth
quarter.
Internal customer satisfaction rating
N/A
N/A
N/A
4.60
This measure is reported annually in the fourth
quarter.
Goal Statement:
To resolve investigated claims in a expeditious manner based on the respective liability and/or damages of the involved party(ies) while managing associated
expenses in accordance with Florida Statute 768.28.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 80
Department: Finance and Administrative Services
Division: Risk Management
Section: Risk Management Safety and Occupational Health
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of training sessions provided
17.00
38.00
96.00
150.00
Number of criminal background checks
completed
104.00
1,206.00
1,945.00
3,800.00
Number of post employment-offer physicals
provided
20.00
357.00
649.00
1,200.00
Number of medical surveillance tests
provided
218.00
234.00
601.00
850.00
Number of safety activities conducted (site
visits, assessments, audits, inspections)
68.00
50.00
212.00
290.00
Number of occupational health activities
conducted (site visits, assessments, audits,
inspections)
95.00
56.00
298.00
400.00
Number of Safety and Occupational
Health recommendations implemented by
County agencies
42.00
13.00
87.00
72.00
Average daily number of driver's license
reviews for authorized drivers
8,700.00
N/A
8,766.67
8,100.00
Internal customer satisfaction rating
N/A
N/A
N/A
4.80
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide safe and healthful workplace conditions for County employees and the public, and to ensure the fitness of County employees in the performance of
their job responsibilities.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 81
Department: Human Services
Division: Administration - Human Services
Section: Administration - Human Services
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Percent of performance based outcomes
achieved in contracted programs
N/A
N/A
N/A
95.00
This measure is reported annually in the fourth
quarter.
Percent of contracted funding utilized
N/A
N/A
N/A
90.00
This measure is reported annually in the fourth
quarter.
Percent of outcomes achieved in direct
service programs
N/A
N/A
N/A
70.00
This measure is reported annually in the fourth
quarter.
Average number of days taken to fill a
position from requisition creation date to
employee start date (full life cycle)
105.27
81.31
92.53
85.00
Customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth
quarter.
Goal Statement:
To effectively and efficiently provide innovative health and human service programs that assist Broward County's children, elderly and low income individuals
and families achieve well-being and enhance their quality of life, as well as generate revenue, maximize resources, ensure accountability and lead the
community in sharing human service expertise.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 82
Department: Human Services
Division: Administration - Human Services
Section: Office of Evaluation and Planning
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Amount of new grant funding (in millions)
awarded for internal and external providers
N/A
N/A
N/A
10.00
This measure is reported annually in the fourth
quarter.
Number of collaborative funding proposals
submitted
1.00
2.00
6.00
12.00
Goal Statement:
To support the Human Services Department through the development, coordination, and maintenance of a continuous quality improvement system through
planning, data management, grants development and emergency management functions.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 83
Department: Human Services
Division: Crisis Intervention and Support
Section: Administration - Crisis Intervention and Support
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Percent of Local, State, and Federal
contract funding utilized
N/A
N/A
N/A
90.00
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
4.85
4.77
4.81
4.50
Goal Statement:
To provide administrative, fiscal and operational support and oversight to ensure efficiency, productivity and statutory compliance of direct services offered by
the three Sections: Justice Services, the Nancy J. Cotterman Center Crisis/Counseling Section and the Child Protection Team and Medical Services Section.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 84
Department: Human Services
Division: Crisis Intervention and Support
Section: Justice Services
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of youth committing a
misdemeanor offense and referred to the
program (Juvenile Civil Citation)
28.00
197.00
305.00
760.00
Percentage of youth enrolled who
successfully complete the program
(Juvenile Civil Citation)
97.00
86.00
92.00
87.00
Number of youth enrolled who successfully
complete the program (Juvenile Civil
Citation)
87.00
169.00
315.00
662.00
Percentage of youth enrolled who
successfully complete the program and
who do not re-offend within 1 year
(Juvenile Civil Citation)
98.00
99.00
98.00
90.00
Number of youth enrolled who successfully
complete the program and who do not re-
offend within 1 year (Juvenile Civil
Citation)
165.00
176.00
364.00
512.00
Percentage of youth issued a civil citation
and who are eligible for the program
(Juvenile Civil Citation)
100.00
98.00
98.00
80.00
Number of youth enrolled in the program
who would otherwise be detained (Juvenile
Predisposition Services)
20.00
15.00
86.00
85.00
Percentage of youth enrolled who
successfully complete the program
(Juvenile Predisposition Services)
92.00
85.00
93.00
85.00
Goal Statement:
To provide equity and strength-based services that improve client outcomes and opportunities by managing processes and promoting systemic change to divert
individuals away from the justice system.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 85
Department: Human Services
Division: Crisis Intervention and Support
Section: Justice Services
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Average number of days enrolled youth
spent in secure detention (Juvenile
Predisposition Services)
9.22
6.27
8.60
5.00
Number of adults committing a
misdemeanor offense that are referred to
the program (Adult Civil Citation)
2.00
3.00
26.00
240.00
Percent of adults enrolled who successfully
complete the program (Adult Civil Citation)
100.00
100.00
96.00
70.00
Number of enrolled adults who successfully
complete the program (Adult Civil Citation)
6.00
1.00
24.00
168.00
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 86
Department: Human Services
Division: Crisis Intervention and Support
Section: Nancy J. Cotterman Center
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Episodes of victims services provided to
consumers
4,936.00
5,817.00
14,697.00
22,000.00
Number of crisis intervention units of
service provided
3,652.00
4,739.00
11,505.00
24,000.00
Percentage of medical examination
reports sent to Child Protective
investigators within 10 days after the
examination
99.00
98.00
99.00
90.00
External customer satisfaction rating
4.85
4.79
4.82
4.50
Percentage of clients successfully
completing treatment
99.00
98.00
99.00
95.00
Average number of crisis intervention units
of service provided per Crisis Intervention
Counselor (CIC)
150.00
179.00
448.00
2,000.00
Percentage of clients achieving clinically
significant improvement based on
evidenced-based assessment tools
73.00
80.00
61.00
85.00
Goal Statement:
To reduce further trauma to victims of assault/abuse and their families through specialized forensic medical examination and assessment, crisis intervention,
and forensically sensitive therapy to ameliorate functional impairment, and to conduct outreach to non-reporting victims through community awareness
activities.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 87
Department: Human Services
Division: Broward Addiction Recovery
Section: Admissions
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Percent of consumers who are assessed at
Admissions and are referred to and enroll
in treatment services within the agency
79.20
70.60
71.90
65.00
Percent of consumers who are assessed at
Admissions who are involved in the
Criminal Justice System
43.20
51.40
47.90
70.00
Percent of Criminal Justice System
consumers who are assessed at Admissions
and are referred to and enroll in treatment
services within the agency
76.70
64.40
62.20
60.00
Goal Statement:
To serve as the interface between Broward Addiction Recovery Center (BARC) and all who present for evaluation of their substance use needs, coordinating
and reducing transition time between Levels of Care within the agency.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 88
Department: Human Services
Division: Broward Addiction Recovery
Section: Broward Addiction Recovery Administration
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Total number of consumers screened
N/A
N/A
N/A
3,000.00
This measure is reported annually in the fourth
quarter.
Number of consumers who enrolled in
Residential or any Outpatient Treatment
program within the agency upon referral
from Admissions or Detox
N/A
N/A
N/A
1,350.00
This measure is reported annually in the fourth
quarter.
Percent of consumers who are referred by
Admissions or Detox and enroll in
Residential or any Outpatient Treatment
program within the agency
N/A
N/A
N/A
75.00
This measure is reported annually in the fourth
quarter.
Percent of successful completions from
any treatment Level of Care
N/A
N/A
N/A
60.00
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth
quarter.
Percent of all contract funding utilized
N/A
N/A
N/A
100.00
This measure is reported annually in the fourth
quarter.
Goal Statement:
Broward Addiction Recovery Center (BARC) strives to provide effective treatment, resulting in high client satisfaction rates and low relapse rates, by utilizing
best practice quality assurance and performance improvement management strategies.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 89
Department: Human Services
Division: Broward Addiction Recovery
Section: Detoxification Services
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of enrollments in the
Detoxification program
315.00
682.00
1,808.00
2,210.00
Percent of Detoxification beds utilized
54.40
95.70
80.40
90.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Percent of consumers who successfully
complete Detoxification
55.90
65.40
65.30
75.00
Percent of consumers who complete
Detoxification and who are referred and
enroll in treatment within the agency
85.80
74.00
80.90
75.00
Goal Statement:
To provide premier services to all who need safe and medically managed detoxification services, while evaluating clients/patients' ongoing needs for
substance use treatment.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 90
Department: Human Services
Division: Broward Addiction Recovery
Section: Outpatient Services
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of enrollments in any level of
Outpatient Treatment Services
230.00
300.00
765.00
1,300.00
Percent of consumers who successfully
complete the Intensive Outpatient Level of
Care within Outpatient Treatment Services
62.40
38.00
49.50
50.00
Percent of consumers who successfully
complete the Outpatient Level of Care
within Outpatient Treatment Services
62.30
60.00
58.80
50.00
Goal Statement:
To provide best practice treatment to clients with substance use and co-occurring disorders whose recovery efforts are supported in a structured, less restrictive
environment to reduce the occurrence of clients' relapse.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 91
Department: Human Services
Division: Broward Addiction Recovery
Section: Residential Services
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of enrollments in Residential
Treatment Services
126.00
193.00
529.00
750.00
Percent of Residential beds utilized
65.60
97.20
85.10
90.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Percent of consumers who successfully
complete Residential Treatment
71.50
65.60
66.40
65.00
Goal Statement:
To provide best practice treatment to clients with substance use and co-occurring disorders whose recovery efforts require treatment in a structured, restrictive
environment to reduce the occurrence of clients' relapse, and minimizing teratogen exposure to pregnant women's unborn children until birth.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 92
Department: Human Services
Division: Community Partnerships
Section: Administration - Community Partnerships
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Average number of contracts administered
and monitored per contract manager
9.10
9.50
9.07
13.00
Percentage of performance based
outcomes achieved in contracted
programs
N/A
N/A
N/A
95.00
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
N/A
N/A
N/A
4.40
This measure is reported annually in the fourth
quarter.
Funding leveraged by County funds ($
millions)
N/A
N/A
N/A
11.00
This measure is reported annually in the fourth
quarter.
Number of clients served through County
contracts
N/A
N/A
N/A
94,000.00
This measure is reported annually in the fourth
quarter.
Average number of calendar days to
process contracted services invoices and
send to Accounting
14.00
14.60
13.30
12.00
Goal Statement:
To work collaboratively with community partners including funders, non-profit and for profit providers, faith-based organizations, governmental entities,
advocates and consumers in assuring that community-based human services are cost effective, coordinated and performance-based in meeting the needs of
the residents of Broward County.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 93
Department: Human Services
Division: Community Partnerships
Section: Children's Services
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Percentage improvement in social and
emotional functioning
93.70
93.90
92.90
90.00
Percentage reduction/elimination of use of
drugs and alcohol
100.00
87.80
88.77
85.00
Percent of clients who remain in the
community post discharge and are not
hospitalized or placed in a residential
treatment or Department of Juvenile
Justice facility
98.30
94.60
97.60
90.00
Percentage of client’s families that
experience decreased family stress
100.00
100.00
100.00
85.00
External customer satisfaction rating
N/A
N/A
N/A
4.40
This measure is reported biannually in the
second and fourth quarters.
Goal Statement:
To improve the quality of life and empower Broward's families with children by effectively and efficiently developing and supporting systems of care in
collaboration with other community stakeholders.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 94
Department: Human Services
Division: Community Partnerships
Section: Health Care Services
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Percent of eligible children receiving
appropriate immunizations
100.00
100.00
93.00
97.00
Percent of patients reporting satisfaction
with primary care services
82.00
84.00
90.00
95.00
Percent of clinic patients seen and
discharged within the time outlined in the
contractual agreement
92.00
70.00
82.00
85.00
Number of medical encounters provided to
patients for primary care
3,340.00
31,563.00
14,093.00
199,850.00
Percent of clients that effectively
stabilize/improve their condition (not re-
admitted within 90 days)
96.00
93.20
97.00
95.00
Goal Statement:
To provide effective administration and management of contracted health care services in Broward County for indigent residents in need of health care,
mental health, and HIV/AIDS services ensuring quality services, promoting integration and following best practices.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 95
Department: Human Services
Division: Community Partnerships - Homeless Services Fund
Section: Homeless Services
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Percentage of unsheltered homeless
44.50
48.16
44.50
31.00
Percentage of Homeless Assistance Center
Dorms utilized: for Families
75.90
N/A
89.70
95.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Percentage of Homeless Assistance Center
Beds utilized: for Individuals
57.50
N/A
85.00
95.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Percentage of clients that move from
emergency shelters to permanent housing
47.10
N/A
37.80
25.00
Goal Statement:
To help build and maintain an optimal "continuum of care" of homeless services, promote solutions to homelessness, coordinate funding for key services, and
assist homeless persons to move to self-sufficiency and permanent housing.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 96
Department: Human Services
Division: Elderly and Veterans Services
Section: Behavioral Health Administration
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Percent of consumer satisfaction surveys
completed and submitted timely
N/A
100.00
100.00
100.00
No surveys were conducted during the third
quarter.
Goal Statement:
To provide administrative and management oversight to the behavioral health components of Elderly and Veteran's services, in order to deliver comprehensive
service planning to older adults (55+) with diagnosed mental health disorders, who are at risk of requiring more intensive and restrictive institutional
placements.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 97
Department: Human Services
Division: Elderly and Veterans Services
Section: Elderly Programs
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Percentage of consumers receiving
community care services who maintain a
successful recovery and/or remain in the
least restrictive environment
100.00
100.00
100.00
98.00
Number of customer relation unit calls for
service
11,631.00
13,121.00
47,896.00
50,000.00
Number of consumers served
294.00
242.00
678.00
650.00
Average monthly service plan cost per
consumer served
229.46
267.09
247.35
250.00
External customer satisfaction rating
3.71
4.39
4.03
4.50
Goal Statement:
Assist elders in maintaining their independence while preventing premature hospitalizations or institutionalization by providing for housing, sustainability
assistance, screening and intake, memory care, and case aide services that improve care management.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 98
Department: Human Services
Division: Elderly and Veterans Services
Section: Elderly and Veterans Administration
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Percentage of case manager time
engaged in direct service provision
81.00
85.00
76.33
70.00
Percent of grant performance based
outcomes achieved
93.00
95.00
96.00
80.00
Dollar value of co-payments received
19,094.05
81,596.58
152,879.88
300,000.00
Total amount of in-service training hours
provided to staff
115.00
919.50
877.00
1,800.00
Number of community outreach events
1.00
21.00
31.00
60.00
Goal Statement:
To provide services using a "No Wrong Door" approach that aims to improve the quality of life while developing additional community resources; Elders and
veterans will receive services and referrals to community resources that emphasize physical, economic and social well-being and result in improved resiliency
and self-sufficiency skills.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 99
Department: Human Services
Division: Elderly and Veterans Services
Section: Veterans Services
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Total number of claims and appeals filed
for veterans, dependents, and dependent
survivors
284.00
579.00
1,316.00
1,500.00
Percentage of claims or appeals filed
within one office contact with veterans or
dependent
100.00
100.00
100.00
95.00
Dollar value of approved claims filed with
the assistance of the Veterans Services
Section
3,170,657.00
2,785,260.00
9,777,856.00
11,600,000.00
Percentage of consumers who augment
their income through participation in
benefit acquisition programs
54.00
28.00
37.00
40.00
External consumer satisfaction rating
4.93
4.91
4.93
4.50
Goal Statement:
To provide specialized social services targeted to veterans, their dependents and dependent survivors which result in the attainment and/or maintenance of
self-sufficiency.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 100
Department: Human Services
Division: Family Success Administration
Section: Family Success Administration
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Percentage of Commission Requests
responded to by the Division within ten
business days of being assigned to the
Division
100.00
100.00
100.00
100.00
Percentage utilization of grant funding
N/A
N/A
N/A
92.00
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide administrative oversight and coordination of comprehensive human services offered by the Division and its community-based partners at one-stop
service locations throughout Broward County.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 101
Department: Human Services
Division: Family Success Administration
Section: Family Success Centers
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of customers receiving case
management services
142.00
170.00
629.00
1,200.00
Percent of all Family Success individuals
with a case plan successfully meeting
100% of their case plan goals at time of
discharge
93.00
98.00
89.00
90.00
Percentage of individuals who received
emergency assistance payments who
maintained permanent housing for three
(3) months
94.00
99.00
93.00
88.00
Percent of clients placed in transitional or
permanent housing models who maintain
housing for six months (Includes Housing
First clients)
82.00
89.00
91.00
80.00
Average percent of caseworker time that is
used to provide direct service
70.00
84.00
77.33
70.00
External customer satisfaction rating
4.88
4.90
4.90
4.80
Goal Statement:
To provide one-stop entry to comprehensive human services in partnership with community-based providers in Broward County, assisting individuals and
families to achieve and maintain health, safety and economic stability.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 102
Department: Port Everglades
Division: Port Everglades Administration
Section: Administration
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Meet or exceed the current target of
passenger count
938.00
762,354.00
2,537,933.00
3,709,160.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Meet or exceed the current target of
twenty-foot equivalent units added
195,527.00
257,882.00
726,506.00
1,080,000.00
Customer satisfaction measured among
tenants and port users via customer service
survey
N/A
N/A
N/A
4.25
No surveys were conducted during the third
quarter.
Goal Statement:
To coordinate the various administrative and financial activities of the divisions within the Port Everglades Department to ensure compliance with County
policies and goals, and to develop marketing and promotional strategies that create and promote commerce and industry and create employment within
Broward County.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 103
Department: Port Everglades
Division: Port Everglades Administration
Section: Business Administration
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Percentage of leasable office space
occupied
94.71
93.60
94.71
92.50
Percent of rental revenue goal reached
104.94
118.52
105.68
98.50
Percent of leasable warehouse space
occupied
95.68
90.60
95.68
86.70
Percentage of developed leasable land
occupied
100.00
93.33
100.00
94.00
Average time to process a completed
franchise application (completed
application to public hearing in days)
58.00
62.00
53.17
77.50
Average time to process a purchase order
up to $250K (days)
25.73
60.20
25.73
100.00
Rental revenue generated from leases
(millions)
4.43
4.61
13.40
15.50
Goal Statement:
To provide Port-wide general administrative support and services including agenda coordination and communication support; to provide property
management, leasing, and administration of Port real estate, and management of the contract for parking facility operation; to promote the benefits of, and to
operate/expand, Foreign-Trade Zone No. 25; to provide regulation of certain business activities through management of the franchise and business permit
program; to administer various contracts; to provide liaison for risk management functions at the Port; to provide human resources support to all employees and
management of the seaport; and to provide guidance and support of purchasing activities for the Enterprise Fund.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 104
Department: Port Everglades
Division: Port Everglades Administration
Section: Finance
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of invoices generated
3,224.00
3,947.00
11,650.00
15,500.00
Cost per invoice including collection ($)
52.52
42.44
41.78
41.50
Number of days needed to process a
receiver
18.00
26.00
26.00
26.00
Percentage of checks received and
deposited within one day of receipt
100.00
99.82
99.91
99.00
Percentage of accounts receivable
classified as current
98.09
96.52
98.09
98.00
Goal Statement:
To provide accounting functions, fiscal planning, budgeting, and information technology services for the Port Everglades Department to ensure statutory
compliance and to provide information for decision making.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 105
Department: Port Everglades
Division: Port Everglades Administration
Section: Operations
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Percent of container crane uptime
99.92
99.89
99.93
99.80
Average number of work orders backlogged
48.00
59.00
49.04
20.00
Average work order aging (days)
6.18
3.11
2.36
6.00
Percentage of preventative maintenance
projects completed compared to number
scheduled
97.28
95.91
98.07
90.00
Percent of time reporting to the job site
(berth) 15 minutes or more prior to a ship
docking/sailing
97.00
97.16
98.67
95.00
Compliance by Port users of directive
issued for facility housekeeping within 48
hours (percent)
100.00
85.71
100.00
100.00
Percentage of customer inquiries
responded to within one business day
100.00
100.00
100.00
100.00
Goal Statement:
To provide the four functional areas with planning and administrative support; to coordinate and control the movement of all ships, cargo, and passengers
moving through the seaport and to maintain the facilities affecting those movements in order to ensure prompt and efficient service to Port users.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 106
Department: Port Everglades
Division: Port Everglades Administration
Section: Seaport Engineering and Facilities Maintenance
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of projects managed
36.00
31.00
36.00
34.00
New projects initiated
3.00
0.00
11.00
19.00
Number of projects managed per project
manager
5.00
3.00
5.00
4.00
Percentage of projects completed within
original time frame
N/A
100.00
N/A
90.00
This measure is reported annually in the fourth
quarter.
Percentage of projects completed within
the original budget allocation (including
contingencies)
N/A
100.00
N/A
100.00
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide strategic facilities technical support for the planning of seaport development; manage the design, engineering and construction of new facilities for
Port clients; and ensure adequate facilities maintenance while protecting the environment within the Port jurisdictional area.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 107
Department: Public Works
Division: Administration
Section: Construction Management
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of new projects initiated
(construction and renovation) under
Construction Management Division
7.00
10.00
26.00
20.00
Total number of projects (construction and
renovation) managed per Construction
Management Division project manager
7.00
10.00
7.67
8.00
Internal customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth
quarter.
Number of CMD consulting hours provided
to County agencies
2,017.00
1,084.00
5,566.00
1,000.00
Number of construction projects managed
19.00
21.00
19.00
16.00
Number of renovation projects managed
68.00
95.00
68.00
100.00
Total amount authorized for all projects
(construction and renovation) managed
under Construction Management Division
(millions)
1,755.00
693.70
1,755.00
600.00
Number of Green/LEED certified building
projects
11.00
10.00
11.00
11.00
Goal Statement:
To systematically manage the planning, design and construction of vertical capital projects for Broward County agencies with the objective of providing
quality environmentally sustainable facilities in a timely and fiscally responsible manner.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 108
Department: Public Works
Division: Facilities Management
Section: Cleaning
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Cost per square foot for cleaning expenses
($)
1.41
1.78
1.35
1.94
Number of square feet serviced by the
cleaning section (in millions)
5.60
5.60
5.60
5.60
Customer satisfaction rating
N/A
N/A
N/A
4.25
This measure is reported annually in the fourth
quarter.
Goal Statement:
To maintain clean and safe facilities for all employees and visitors at leased and owned County facilities.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 109
Department: Public Works
Division: Facilities Management
Section: Paid Parking
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of square feet serviced by paid
parking (in millions)
1.70
1.70
1.70
1.70
Cost per square foot for paid parking ($)
0.48
0.38
0.39
0.80
Customer satisfaction rating
N/A
N/A
N/A
4.25
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide adequate and safe parking availability for employees and visitors in close proximity to the Broward County Governmental Center and Courthouse
Complex/Judicial Center.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 110
Department: Public Works
Division: Facilities Management
Section: Program Administration/Management
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of space planning projects
managed
53.00
104.00
53.00
95.00
Average warehouse turn ratio
0.33
0.38
0.34
1.50
Average inventory accuracy (%)
N/A
N/A
N/A
98.00
This measure is reported annually in the fourth
quarter.
Cost per square foot for Administrative
expenses ($)
N/A
N/A
N/A
0.54
This measure is reported annually in the fourth
quarter.
Number of square feet managed (in
millions)
8.40
8.40
8.40
8.40
Customer satisfaction rating
N/A
N/A
N/A
4.25
This measure is reported annually in the fourth
quarter.
Goal Statement:
To oversee and manage effective Facility Management Division operations related to the Repairs and Maintenance, Roads and Grounds, Utilities, Cleaning,
Paid Parking, and Security programs.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 111
Department: Public Works
Division: Facilities Management
Section: Real Property
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of parcels received for purchase
and lease acquisition, and disposition
16.00
80.00
93.00
110.00
Average number of parcels in negotiation
for purchase or lease per property agent
50.00
72.00
65.00
90.00
Number of appraisals received and
reviewed
9.00
30.00
35.00
340.00
In-house appraisal projects, review of third
party appraisals, and review of residential
appraisal reports
3.00
5.00
13.00
30.00
Number of Ownership and Encumbrance
Reports (O&E) processed
58.00
109.00
265.00
300.00
Percentage of building square footage,
leased versus owned
13.00
13.00
13.00
13.00
Internal customer satisfaction rating
N/A
N/A
N/A
4.50
This measure is reported annually in the fourth
quarter.
Goal Statement:
To serve as professional real estate advisors to the County Commission, Administration and Departments of County government; efficiently and professionally
acquire real estate and property rights through purchase, lease and license to meet the needs of all branches of County government; dispose of surplus
property; lease administration; investigative research and due diligence; processing of vacation applications; manage real property records and escheated
property inventory.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 112
Department: Public Works
Division: Facilities Management
Section: Repairs and Maintenance
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of facilities maintained
138.00
138.00
138.00
138.00
Number of work orders processed
12,021.00
14,543.00
43,320.00
43,500.00
Average number of days to complete a
work order from date of receipt
42.00
34.00
45.00
30.00
Average number of hours to complete a
work order
2.55
3.00
2.49
2.50
Cost per square foot for maintenance and
repairs ($)
1.31
1.82
1.47
1.69
Number of square feet serviced by Repairs
and Maintenance (millions)
7.50
7.50
7.50
7.50
Customer satisfaction rating
N/A
N/A
N/A
4.25
This measure is reported annually in the fourth
quarter.
Goal Statement:
To ensure the satisfactory preservation of the County's investment in physical facilities and to provide a clean, safe, and adequately maintained working
environment for employees, residents and visitors.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 113
Department: Public Works
Division: Facilities Management
Section: Roads and Grounds
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Cost per square foot for roads and grounds
expenses ($)
0.31
0.28
0.28
0.19
Number of square feet serviced by Roads
and Grounds (in millions)
7.00
7.00
7.00
7.00
Customer satisfaction rating
N/A
N/A
N/A
4.25
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide preservation of the County's investment in its exterior facilities (roads and grounds) and to provide a clean, safe and adequately maintained working
environment for employees and visitors.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 114
Department: Public Works
Division: Facilities Management
Section: Security
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Cost per square foot for security expenses
($)
1.38
1.32
1.24
1.33
Number of square feet serviced by the
security section (in millions)
6.10
6.10
6.10
6.10
Customer satisfaction rating
N/A
N/A
N/A
4.25
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide a safe and secure environment for all employees and visitors at all facilities within the program.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 115
Department: Public Works
Division: Facilities Management
Section: Utilities
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Energy Performance Index (kWh/sq.ft./yr)
18.60
18.87
18.60
22.00
Energy Cost Index (dollars/sq.ft./yr)
1.13
1.43
1.27
1.50
Number of square feet serviced by utilities
(in millions)
5.06
5.06
5.06
4.80
Goal Statement:
To achieve and maintain high efficiency, economical, and conservative use of the electrical and other energy resources necessary to meet County needs,
while enhancing cost-effectiveness and reducing levels of Green House Gases (GHG).
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 116
Department: Public Works
Division: Highway Construction and Engineering
Section: Engineering Management and Design
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Percent of projects complete with no more
than 20% increase in contract time from
the original contract schedule
100.00
100.00
100.00
100.00
Dollar value of construction during the
fiscal year (millions)
2.18
2.56
5.39
6.00
Dollar value of design and construction
management services
396,506.00
352,900.00
1,128,982.00
1,000,000.00
Number of lane/miles under construction
4.00
5.00
4.00
8.00
Number of traffic signal plans designed
2.00
1.00
6.00
8.00
Percent of projects complete with no more
than 5% change orders
100.00
100.00
100.00
100.00
Construction value of projects managed
per project manager (millions)
1.09
1.28
2.34
3.00
Goal Statement:
To manage the design and construction of roadway improvement projects within the adopted transportation capital improvement program to ensure safe and
adequate transportation facilities for the public and to provide design and construction management services for in-house projects and provide professional
services to other agencies.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 117
Department: Public Works
Division: Highway Construction and Engineering
Section: Engineering Services
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Percentage of survey projects commenced
within 30 days of request
100.00
96.00
97.00
95.00
Number of paving and drainage plans
reviewed per year within 14 calendar day
mandated review time
16.00
11.00
35.00
70.00
Construction value ($) of trafficway
improvements required as a result of plat
review
2,017,400.00
295,000.00
3,943,563.00
2,500,000.00
Number of survey projects completed
22.00
28.00
75.00
85.00
Number of active GIS Projects for Highway
Construction and Engineering Division
16.00
16.00
16.00
16.00
Number of water, sewer and utility plans
reviewed per year within 14 calendar day
mandated review time
122.00
136.00
386.00
450.00
Number of active GIS Projects for other
Public Works Divisions or other
Departments
3.00
3.00
3.00
3.00
Number of paving, drainage and driveway
permits issued
20.00
44.00
78.00
150.00
Number of plat and delegation requests
reviewed
15.00
25.00
63.00
100.00
Number of water, sewer and utility permits
issued
136.00
117.00
374.00
400.00
Number of GIS Maps (PDF) maintained
8.00
8.00
8.00
8.00
Goal Statement:
To provide professional highway and right-of-way engineering, permitting, surveying, review, and drafting services to implement and enforce development
permit construction obligations and minimum construction standards in conformity with Florida Statutes and Broward County Code thus ensuring soundness
and safety of roadway improvements, and ensuring the accuracy of recorded plat information for the general public and future real estate transactions.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 118
Department: Public Works
Division: Highway Construction and Engineering
Section: Engineering Services
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Value ($) of developer required
improvements reviewed
5,443,186.00
2,089,153.00
10,472,480.00
10,000,000.00
Number of plats recorded
9.00
6.00
38.00
30.00
Number of technical reviews for
determination of right-of-way requirements
14.00
11.00
41.00
48.00
Number of GIS web-mapping applications
maintained
14.00
15.00
14.00
15.00
Value ($) of driveway improvements in
County rights-of-way reviewed
12,000.00
24,000.00
51,000.00
60,000.00
Number of right-of-way related inquiries
550.00
500.00
1,550.00
2,000.00
Number of GIS web map views
7,647.00
9,450.00
22,413.00
30,000.00
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 119
Department: Public Works
Division: Highway Construction/Parks Planning & Engineering
Section: Parks Planning and Engineering
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Percent of projects completed within
budget
100.00
100.00
100.00
100.00
Value of projects managed ($)
55,783,952.00
54,555,247.00
55,783,952.00
48,000,000.00
Number of projects managed
59.00
66.00
59.00
60.00
Goal Statement:
To provide recreational facilities and amenities for residents and visitors to meet their leisure needs.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 120
Department: Public Works
Division: Highway and Bridge Maintenance
Section: Construction/Highway Maintenance
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Total cost per hour for normal operation of
draw bridge ($)
36.36
32.78
33.66
30.40
Percent compliance with the ten-year
roadway drainage system surface water
management license renewal and permit
requirements program
98.00
98.00
98.00
98.00
Average cost per foot to clean, inspect,
and video tape roadway drainage system
storm drainage pipes (dollars)
1.50
1.33
1.43
1.35
Cost per catch basin serviced ($)
104.76
81.34
92.53
104.00
Cost of routine maintenance per lane mile
($)
2,284.22
1,353.16
4,862.33
5,500.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Number of work days to respond to citizen
requests
1.00
1.00
1.00
1.10
Percentage of time bridges operational
99.00
99.00
99.00
99.00
Goal Statement:
To serve the residents of Broward County with excellence in maintaining and improving County roadways, keeping storm water infrastructure clean and
efficient, beautifying County-owned property through mowing and landscape maintenance, and the safe operation and maintenance of County-owned fixed
and bascule bridges to accommodate the safe passage of motorists, pedestrians and marine traffic.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 121
Department: Public Works
Division: Highway and Bridge Maintenance
Section: Mosquito Control Local
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of citizen requests
7,541.00
3,831.00
9,217.00
12,500.00
Average number of work days to respond to
citizens request
3.53
5.66
3.31
5.00
Acres treated by aerial adulticiding
0.00
11,000.00
0.00
22,000.00
Acres treated by ground adulticiding
95,475.83
48,259.00
118,735.83
218,000.00
Acres treated by ground larviciding
2,769.14
27,361.41
11,171.40
88,000.00
Number of sites inspected
536.00
1,051.00
2,983.00
2,500.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Cost per acre for aerial adulticiding ($)
0.00
1.03
0.00
1.10
Goal Statement:
To monitor and control the mosquito population in order to provide protection from mosquito-borne diseases and to improve the quality of life for Broward
County residents and tourists.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 122
Department: Public Works
Division: Traffic Engineering
Section: Administration - Traffic Engineering
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
External customer satisfaction rating
4.67
4.69
4.67
4.50
Goal Statement:
To provide administrative support and resources to the Traffic Engineering Division in order to enhance efficiencies and productivity, and ensure compliance
with Broward County's policies and goals to provide a safe and efficient traffic control system for residents and visitors.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 123
Department: Public Works
Division: Traffic Engineering
Section: Signal Construction/Maintenance
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of signalized intersections
maintained (excluding school flashers)
1,460.00
1,454.00
1,460.00
1,472.00
Number of school flashers maintained
(ground-mounted and aerial)
1,068.00
1,061.00
1,068.00
1,022.00
Number of field maintenance tasks
performed (all signal devices and school
flashers)
3,920.00
5,704.00
15,127.00
15,000.00
Number of repairs to controllers and
peripherals (electronic shop)
239.00
233.00
723.00
1,300.00
Number of streetlights maintained
1,516.00
1,502.00
1,516.00
1,519.00
Percent of emergency calls responded to
within 1 hour
91.00
94.40
94.00
95.00
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signals.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 124
Department: Public Works
Division: Traffic Engineering
Section: Signal Systems Engineering
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of timing adjustments at individual
traffic signals
329.00
529.00
1,444.00
1,400.00
Number of arterial segments retimed
9.00
25.00
61.00
50.00
Number of customer timing requests
332.00
697.00
1,393.00
1,250.00
Number of communication plans reviewed
63.00
61.00
190.00
400.00
Number of communication inspections
performed
7.00
5.00
15.00
30.00
Number of signals retimed (synchronized
operation)
72.00
212.00
573.00
650.00
Percent of synchronized signals retimed
6.00
18.00
15.67
33.00
Work tickets received from 811 Call Center
11,848.00
9,223.00
31,351.00
36,000.00
Units processed by the "LOCATES"
contractor
14,247.00
17,142.00
49,875.00
65,000.00
Goal Statement:
To optimize the efficiency and reliability of the County's traffic signal system in order to mitigate congestion and maximize traffic signal coordination for all
road users.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 125
Department: Public Works
Division: Traffic Engineering
Section: Traffic Studies
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of traffic studies conducted
108.00
149.00
476.00
440.00
Number of traffic investigations completed
186.00
205.00
684.00
3,300.00
Number of work orders generated for
maintenance and revision of traffic control
devices
1,165.00
970.00
2,796.00
6,000.00
Number of traffic data requests executed
(counts, speed data, condition diagrams,
etc.)
2.00
137.00
264.00
600.00
Number of Maintenance of Traffic (MOT)
requests reviewed
440.00
351.00
1,342.00
1,000.00
Percent of traffic studies completed within
six weeks
80.00
79.00
82.00
90.00
Average cost to perform a study or
investigation ($)
179.90
141.50
136.80
37.00
Average cost to perform a traffic count ($)
33,700.00
472.00
765.90
449.00
Goal Statement:
To conduct traffic studies and investigations in response to both public requests and internal surveys, which may result in the application or modification of
traffic controls to improve safety and traffic flow for the motoring public.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 126
Department: Public Works
Division: Traffic Engineering
Section: Signs and Markings
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of signs fabricated
2,664.00
2,532.00
6,906.00
11,000.00
Number of signs installed/replaced
2,704.00
2,358.00
7,131.00
11,000.00
Number of line miles of roadway marked
41.00
78.00
218.00
425.00
Number of sign maintenance upgrade tasks
completed
302.00
406.00
1,714.00
1,800.00
Number of emergency calls received
301.00
307.00
961.00
700.00
Percent of time emergencies are
responded to within 1 hour
99.00
100.00
99.00
99.00
Number of linear feet of pavement marking
tasks completed
13,569.00
6,631.00
46,140.00
50,000.00
Number of arrows, pavement legends and
other marking tasks completed
299.00
273.00
1,294.00
1,200.00
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signs and pavement markings, which regulate, guide and inform the
public of traffic regulations.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 127
Department: Solid Waste Recycling Services
Division: Solid Waste Recycling Services
Section: Municipal Services
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Pounds of recyclables collected per
residential unit
138.99
77.93
329.29
380.00
Operating cost per single family residential
unit (dollars)
95.92
56.55
236.02
326.00
Goal Statement:
To provide for the efficient and reliable collection and disposal of residential solid waste and recyclables, and for the monitoring of commercial solid waste,
for customers in the Broward Municipal Services District, to ensure a clean environment.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 128
Department: Solid Waste Recycling Services
Division: Solid Waste Recycling Services
Section: Bulk Waste and Yard Waste Program
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Operating cost of disposal of trash per ton
0.00
97.10
99.61
103.50
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Goal Statement:
To operate and maintain a network of collection facilities for the Broward Municipal Services District residential customers and participating cities to reduce
indiscriminate dumping and to facilitate various special waste programs.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 129
Department: Solid Waste Recycling Services
Division: Solid Waste Recycling Services
Section: Household Hazardous Waste and Electronics Recycling Collection
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Total pounds of household hazardous and
electronic materials removed from waste
stream
48,335.00
239,476.00
369,753.00
725,000.00
Number of household hazardous waste and
electronic recycling program users
733.00
3,774.00
7,046.00
16,000.00
Operating cost per pound for removal of
household hazardous and electronic
materials from waste stream
2.54
1.05
1.68
1.65
Goal Statement:
To provide residents of the Broward Municipal Services District and participating jurisdictions with a cost effective program to properly dispose of household
hazardous waste and electronics, in order to remove heavy metals and other hazardous materials from the waste stream.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 130
Department: Solid Waste Recycling Services
Division: Solid Waste Recycling Services
Section: Landfill Operations
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Tons of unprocessable waste landfilled
16,845.00
28,085.00
77,515.00
100,000.00
Operating cost per ton of waste received
36.86
17.33
20.27
23.00
Goal Statement:
To ensure a safe environment and protect public health by providing a publicly owned and operated disposal site for unprocessable waste.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 131
Department: Solid Waste Recycling Services
Division: Solid Waste Recycling Services
Section: Recycling
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of volunteers that participate in
the Keep Broward Beautiful Program
63.00
410.00
378.00
1,100.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Percent of solid waste recycled countywide
N/A
N/A
N/A
40.00
This measure is reported annually in the fourth
quarter.
Participating county government buildings
and parks
108.00
109.00
108.00
108.00
Goal Statement:
To coordinate the processing of recyclables for the Broward Municipal Services District and for County governmental facilities, and to monitor and encourage
increased recycling and waste reduction throughout Broward County.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 132
Department: Water And Waste Water Services
Division: Water and Wastewater Services
Section: Administration
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Commissioner's requests per 10,000
customers
2.00
0.70
1.13
2.00
Ratio of Available Funds (Revenues net of
Operating Expense) to Debt Service
Payments
1.96
2.12
1.96
1.60
Total cost per 1,000 gallons (Retail Water
Operations)
0.10
3.40
0.10
3.40
Total cost per 1,000 gallons (Retail Sewer
Operations)
0.09
3.70
0.09
3.90
Total cost per 1,000 gallons (Regional Raw
Water Operations)
1.82
0.20
1.82
0.23
Total cost per 1,000 gallons (Regional
Treatment Operations)
0.28
1.07
0.28
0.99
Total cost per 1,000 gallons (Regional
Transmission Operations)
1.65
0.20
1.65
0.17
Goal Statement:
To administer and coordinate all activities within the Water and Wastewater Services to maintain financial stability, optimize productivity, increase cost-
effectiveness, and ensure compliance with all county, state, and federal requirements.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 133
Department: Water And Waste Water Services
Division: Water and Wastewater Services
Section: Information Technology
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Work orders processed
471.00
280.00
1,030.00
1,310.00
Service calls processed
1,044.00
653.00
2,454.00
3,500.00
Service calls per systems technician
174.00
109.00
409.00
525.00
Percent of time response to a client
automation service call is within 90
minutes
93.10
88.51
91.16
91.00
Availability of applications and
infrastructure (%)
100.00
99.90
100.00
99.90
Average service call resolve time (minutes)
47.94
37.02
42.25
35.00
Internal customer satisfaction rating
4.68
4.74
4.79
4.70
Goal Statement:
To provide planning, acquisition, development, and maintenance of highly specialized Information Technology (IT) infrastructure and systems supporting
utility business processes and the IT infrastructure for the utility Supervisory Control and Data Acquisition (SCADA) systems.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 134
Department: Water And Waste Water Services
Division: Water and Wastewater Services
Section: Engineering
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Bid packages to purchasing
3.00
3.00
14.00
10.00
Developer projects coordinated (monthly
average)
98.00
75.00
227.00
84.00
Developer projects reviewed
25.00
32.00
72.00
160.00
Permit applications processed
53.00
86.00
116.00
200.00
Plats, site plans, easement vacations, re-
zonings processed
56.00
37.00
219.00
450.00
Dollars spent (millions)
34.90
29.00
78.90
55.00
Bid packages closed
0.00
0.00
0.00
8.00
Percent of developer plans reviewed in 14
days or less
98.00
100.00
76.00
99.00
Change order percentage
0.99
0.10
1.00
2.00
Average dollar amount of
construction/consultant managed per
project manager (millions)
33.00
26.00
29.00
14.00
Goal Statement:
To plan, design, and construct facilities for Water & Wastewater Services (WWS) and its customers to ensure adequate system capacity to provide water, treat
sanitary sewer, and minimize storm water flooding.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 135
Department: Water And Waste Water Services
Division: Water and Wastewater Services
Section: Business Operations
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
External audit comments
0.00
0.00
0.00
0.00
Number of customer service calls received
8,634.00
12,330.00
67,134.00
120,000.00
Number of work orders completed
784.00
881.00
2,390.00
800.00
Number of Payments Processed per
Quarter
6,843.00
N/A
20,272.00
4,000.00
Average number of water meters read
monthly
59,742.00
57,454.00
58,768.00
57,000.00
External customer satisfaction rating
4.90
4.80
4.60
4.50
Percentage of purchase orders processed
within 3 days
98.00
88.00
96.00
95.00
Percent of inventory requisitions filled
within 3 days
96.00
95.00
96.00
95.00
Percent of financial management reports
completed within 30 days of the close of
the month
100.00
100.00
100.00
100.00
Provision for uncollectable payments as a
percentage of retail sales
45.40
3.00
44.83
2.50
Average total cost per customer account
per month
8.14
11.13
8.51
8.50
Goal Statement:
To provide business services to Water and Wastewater Services by delivering exceptional customer service; billing and collecting for services rendered;
safeguarding assets; providing accurate and timely financial analysis and information that supports responsible decision-making, and strategies to ensure fiscal
solvency; and promoting accountability, efficiency and innovation.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 136
Department: Water And Waste Water Services
Division: Water and Wastewater Services
Section: Water & Wastewater Operations
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Millions of gallons of water delivered
2,451.00
2,436.00
7,394.00
10,000.00
Millions of gallons of wastewater collected
1,278.00
1,065.00
3,670.00
5,500.00
Number of external water quality customer
complaints
11.00
18.00
32.00
65.00
Millions of gallons of wholesale wastewater
treated/disposed of
6,368.00
5,605.00
18,909.00
26,000.00
Millions of gallons of wholesale wastewater
transmitted
4,772.00
4,199.00
14,224.00
20,000.00
Wet tons of bio-solids disposed of
20,194.00
22,748.00
69,637.00
95,000.00
Number of system backups
0.00
0.00
0.00
0.00
Millions of gallons of hauled waste
collected
11.00
11.60
35.80
45.00
Number of permit violations
0.00
0.00
0.00
0.00
Millions of gallons of raw water produced
1,701.00
1,557.00
4,899.00
6,500.00
Number of laboratory analytes tested
11,385.00
11,862.00
34,020.00
46,000.00
Millions of gallons of purchased water
delivered annually
554.43
585.00
1,734.22
2,400.00
Percentage of water quality tests in
compliance
100.00
100.00
100.00
100.00
Percentage of sewage spills and line
blockage responses within 2-hours
100.00
100.00
100.00
100.00
Direct cost of 1,000 gallons of treated retail
water sold (treated and purchased)
2.33
2.74
2.21
2.11
Goal Statement:
To produce high quality potable water and reliable water distribution and wastewater collection services to our customers, and to ensure that all services of this
division are delivered in a safe, efficient, and cost-effective manner.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 137
Department: Water And Waste Water Services
Division: Water and Wastewater Services
Section: Water & Wastewater Operations
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Direct cost per 1,000 gallons of retail
wastewater collected
1.53
2.80
1.10
1.85
Direct cost per 1,000 gallons of regional
wastewater treated
0.64
0.92
0.81
0.86
Direct cost per 1,000 gallons of regional
raw water sold
0.15
0.20
0.15
0.17
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 138
Department: Water And Waste Water Services
Division: Water and Wastewater Services
Section: Water Management
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of structure operations required for
water control management
80.00
25.00
118.00
135.00
Percentage of time that system surface
water elevations are maintained within 0.2
foot of the target wet/dry season elevations
80.00
80.00
65.00
86.00
Operation and maintenance cost per acre
for all waterways (dollars)
352.00
332.92
324.40
250.00
Goal Statement:
To provide engineering and management services for the dependent water control districts and County regional/unincorporated waterbodies. To review
public/private development plans to identify capital improvements necessary to maintain and complete the secondary drainage system. To acquire, modify
and renew consumptive use permits necessary for existing and future water supplies for WWS customers.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 139
Department: Water And Waste Water Services
Division: Water and Wastewater Services
Section: Waterways Management
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of acres of Parks and other County
agency waterways treated with herbicide
49.80
53.00
166.90
325.00
Aquatic plant management cost per acre
for Parks and other County agency
waterways (dollars)
402.78
244.83
364.84
350.00
Number of acres of water control district
waterways treated with herbicide
195.89
252.42
704.47
1,065.00
Percent of time aquatic weed growth is
controlled in waterways so that weeds do
not remain in waterways more than 18
inches into the waterway in residential
areas and no more than 36 inches into the
waterway in other developments
90.00
85.00
91.67
92.00
Percent of time trash and debris is removed
and grass is cut in rights-of-way adjacent to
waterways down to the edge of water four
times per year or as scheduled
100.00
100.00
100.00
100.00
Goal Statement:
To provide efficient operation and maintenance of 80 miles of surface water management waterways and water control structures through water level analysis,
weather forecasting and utilization of herbicides, mechanical harvesting and grass eating carp practices to provide flood protection, recharge groundwater
and conserve water resources.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 140
Department: Transportation
Division: Transit
Section: Administration
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Percentage of packing slips, invoices,
internal receivers (i.e., receiving
documents) processed for payment within 5
working days of their receipt in the
Payables Section
95.90
92.00
87.00
97.00
Number of internal receivers processed
1,486.00
1,325.00
4,001.00
8,400.00
Goal Statement:
To provide administrative, financial, leadership, and support services to the Transportation Department so that its programs meet the transportation needs of
Broward County.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 141
Department: Transportation
Division: Transit
Section: Safety and Security
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of FTA required random drug tests
conducted
40.00
83.00
286.00
569.00
Number of FTA required reasonable
alcohol tests conducted
17.00
35.00
108.00
114.00
Cost per random alcohol or drug test
(dollars)
464.12
165.47
324.31
73.00
Number of injuries per 100,000 trips
1.17
0.43
0.84
0.62
Goal Statement:
To ensure compliance with all Federal, State, and County guidelines, and to provide for a safe and secure environment for all transit passengers and
employees.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 142
Department: Transportation
Division: Transit
Section: Maintenance
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Miles between road calls
2,675.00
2,788.00
2,229.00
6,050.00
Number of revenue service interruptions
due to mechanical failure
1,306.00
1,553.00
5,774.00
1,250.00
Number of preventive maintenance
inspections
669.00
770.00
2,304.00
3,260.00
Average cost per repair work order (dollars)
513.48
495.91
554.27
420.00
Goal Statement:
To provide efficient, effective maintenance of the bus fleet and facilities to ensure safe and reliable service for the riding public.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 143
Department: Transportation
Division: Transit
Section: Customer Relations and Communication
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of telephone calls answered
85,381.00
85,618.00
259,984.00
350,000.00
Duration of customer service calls (in
seconds)
109.00
124.00
109.00
110.00
Number of bus passes sold
0.00
77,165.00
221,054.00
363,474.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Percentage of orders for bus passes filled
within 2 business days of confirmed request
0.00
99.00
97.90
95.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Average monthly website visits
92,327.00
228,169.00
168,986.33
400,000.00
Number of community outreach
presentations
2.00
16.00
33.00
70.00
Goal Statement:
To effectively inform and educate the public on Broward County Transit services and programs; to increase ridership and promote the overall benefits of public
transportation even to those who may not use the service.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 144
Department: Transportation
Division: Transit
Section: Service and Capital Planning
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of directly operated passenger trips
(millions)
2.20
6.50
14.90
28.40
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Number of passengers per revenue hour
9.90
22.20
17.30
24.60
Number of Community Bus passenger trips
202,864.00
525,674.00
1,170,774.00
2,273,099.00
Passenger trips per community bus revenue
hour
5.80
12.10
10.00
12.77
Percentage of farebox recovery to cost
0.10
24.80
14.40
28.70
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Subsidy per passenger ($)
13.81
3.19
5.35
2.85
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Ratio of peak service vehicles to off-peak
vehicles
1.52
1.36
1.52
1.36
N/A
38.00
31.00
64.00
2,000.00
Goal Statement:
To propose, develop, and implement modifications and improvements to the public transit system to expand access to, and usability of, public transit as a
transportation choice for residents and visitors to Broward County by working with County, Municipal, State, and Federal agencies and representatives to
improve integration of public transit services throughout the County.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 145
Department: Transportation
Division: Transit
Section: Transportation Operations
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Cost per passenger trip (dollars)
13.82
4.23
6.24
3.75
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Percentage change in passenger trips
-65.90
-3.90
-25.80
0.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Percent on-time performance
74.10
70.90
69.70
72.00
Percentage of complainants contacted
98.60
96.60
99.10
98.00
Number of operational complaints per
100,000 riders
112.55
22.12
66.46
17.50
Number of driver at fault accidents per
100,000 miles
0.86
1.29
0.96
0.90
Goal Statement:
To provide effective and reliable transportation for the riding public to ensure mobility and access.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 146
Department: Transportation
Division: Transit
Section: Paratransit Transportation
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Total number of ADA and Transportation
Disadvantaged Paratransit passenger trips
59,476.00
212,375.00
442,683.00
863,767.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Passenger trips per revenue mile
0.06
0.09
0.08
0.08
Portion (number) of Paratransit trips that
are Transportation Disadvantaged
Community Lifeline trips
18,791.00
54,377.00
118,442.00
215,942.00
Total number of ACT passenger trips
0.00
11,505.00
19,744.00
42,400.00
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Program cost per trip (excluding ACT)
75.29
33.35
38.82
31.93
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
Contract cost (blended) per trip (excluding
ACT)
62.97
28.49
33.12
29.08
The third quarter result for this measure was
impacted by the COVID-19 Pandemic.
On-time performance (%)
97.80
82.60
84.60
92.00
Number of registered Paratransit
passengers
19,083.00
18,249.00
19,083.00
16,500.00
Number of Paratransit riders trained to use
fixed route
0.00
4.00
5.00
200.00
Total number of customer service
complaints received
309.00
1,383.00
3,209.00
4,000.00
Customer service complaints as a
percentage of passenger trips
0.52
0.65
0.72
0.80
Accidents per 100,000 vehicle miles
2.82
2.16
1.86
1.50
Goal Statement:
To provide public transportation services to elderly, poor, and disabled individuals in accordance with the Americans with Disabilities Act (ADA) and Chapter
427, Florida Statutes.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 147
Department: Transportation
Division: Transit
Section: Grant Management
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Total number of purchase documents
processed
702.00
785.00
1,545.00
3,500.00
Number of PO commodity lines processed
2,561.00
1,834.00
4,458.00
8,500.00
Percentage of purchase requisitions and
warehouse orders filled within 5 business
days of their receipt in the Grant
Management Section
75.50
80.20
79.40
85.00
Goal Statement:
To coordinate the various grants administration support activities of the Transit Division, ensuring compliance with Federal, State, Municipal, and County goals
and policies.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 148
Department: Transportation
Division: Fleet Services
Section: Vehicle Management
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Fleet size
2,990.00
2,860.00
2,990.00
2,600.00
Average total cost per vehicle ($)
859.00
987.00
2,608.00
3,600.00
Percent of time general fleet equipment is
available
99.00
99.00
99.00
97.00
Percent of time rental fleet equipment is
available
100.00
98.00
97.00
90.00
Replacement vehicles purchased
19.00
54.00
51.00
300.00
Miles driven on alternative fuel
29,445.00
N/A
29,445.00
300,000.00
Internal customer satisfaction rating
N/A
N/A
N/A
4.20
This measure is reported annually in the fourth
quarter.
Goal Statement:
To manage the County equipment fleet, ensuring adequate fleet size, composition, and availability for the use of County agencies.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 149
Department: Transportation
Division: Fleet Services
Section: Inventory Control
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Percent of time parts procurement
achieved a two-day turn around time
97.00
99.00
96.00
75.00
Percent of inventory available
65.00
80.00
70.00
80.00
Average inventory cost per numbered
vehicle ($)
431.00
490.00
1,299.00
1,800.00
Number of purchase documents processed
78.00
61.00
269.00
170.00
Gallons of fuel purchased
342,343.00
384,927.00
1,059,197.10
1,300,000.00
Goal Statement:
To efficiently procure, stock, and issue the repair parts and fuel necessitated by fleet utilization, ensuring adequate and available inventory.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 150
Department: Transportation
Division: Fleet Services
Section: Equipment Maintenance
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Preventive maintenance service (number
of vehicles)
531.00
650.00
1,754.00
2,300.00
Percentage of general purpose vehicle
repairs and preventive maintenance
completed within 2 days
61.00
60.00
57.00
60.00
Average maintenance cost per vehicle ($)
308.00
327.00
923.00
1,300.00
Percent of general purpose preventive
maintenance service performed on
schedule
30.00
45.00
32.00
50.00
Percent of special purpose preventive
maintenance service performed on
schedule
28.00
21.00
23.00
50.00
Percent of time special purpose fleet
equipment is available
99.00
99.00
99.00
93.00
Auto mechanic productivity (percentage of
billable hours vs. available annually)
87.00
142.00
96.00
92.00
Goal Statement:
To maintain the County equipment fleet for use by other County agencies at the lowest possible cost, ensuring fleet safety and reliability.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 151
Department: Medical Examiner
Division: Medical Examiner & Trauma Services
Section: Operations
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of cases investigated and
accepted
N/A
N/A
N/A
2,150.00
This measure is reported annually in the fourth
quarter.
Number of cases investigated but declined
jurisdiction
N/A
N/A
N/A
1,800.00
This measure is reported annually in the fourth
quarter.
Number of cases per investigator
N/A
N/A
N/A
650.00
This measure is reported annually in the fourth
quarter.
Total number of scenes visited
N/A
N/A
N/A
675.00
This measure is reported annually in the fourth
quarter.
Total number of indigent cases
investigated
N/A
N/A
N/A
400.00
This measure is reported annually in the fourth
quarter.
Number of indigent cases investigated and
approved for cremation at public expense
N/A
N/A
N/A
350.00
This measure is reported annually in the fourth
quarter.
Number of indigent cases cremated with
private funding
N/A
N/A
N/A
40.00
This measure is reported annually in the fourth
quarter.
Percent of indigent cases disposed of at
public expense
N/A
N/A
N/A
85.00
This measure is reported annually in the fourth
quarter.
Goal Statement:
To support all sections of the office by providing administrative services, collect and analyze information pertaining to deaths which fall within the jurisdiction
of the Medical Examiner, provide funding for indigent burial, and provide funding for cremation services when no private or charitable funds are available.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 152
Department: Medical Examiner
Division: Medical Examiner & Trauma Services
Section: Pathology
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of autopsies and examinations per
pathologist
N/A
N/A
N/A
250.00
This measure is reported annually in the fourth
quarter.
Percentage of autopsies completed within
24 hours of arrival of body to morgue
N/A
N/A
N/A
90.00
This measure is reported annually in the fourth
quarter.
Percentage of cases with final cause of
death determination of 90 days or less
N/A
N/A
N/A
95.00
This measure is reported annually in the fourth
quarter.
Goal Statement:
To integrate the clinical information of past medical history and circumstances of death with evidentiary findings at the scene of death, document gross and
microscopic autopsy findings, document toxicological findings, reliably determine the cause and manner of death in medical examiner cases, and
subsequently use the information obtained from investigations to develop and implement programs designed to protect public health and reduce mortality.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 153
Department: Medical Examiner
Division: Medical Examiner & Trauma Services
Section: Toxicology
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of Medical Examiner cases tested
N/A
N/A
N/A
1,300.00
This measure is reported annually in the fourth
quarter.
Average turnaround time of medical
examiner cases (days)
N/A
N/A
N/A
10.00
This measure is reported annually in the fourth
quarter.
Number of cases submitted by law
enforcement agencies
N/A
N/A
N/A
320.00
This measure is reported annually in the fourth
quarter.
Average turnaround time of law
enforcement cases submitted (days)
N/A
N/A
N/A
30.00
This measure is reported annually in the fourth
quarter.
Total number of cases submitted for
toxicological analysis
N/A
N/A
N/A
1,620.00
This measure is reported annually in the fourth
quarter.
Cumulative number of Medical Examiner
cases per toxicologist
N/A
N/A
N/A
190.00
This measure is reported annually in the fourth
quarter.
Average turnaround time of all cases
submitted for toxicological analysis (days)
N/A
N/A
N/A
15.00
This measure is reported annually in the fourth
quarter.
Cumulative number of law enforcement
cases per toxicologist
N/A
N/A
N/A
45.00
This measure is reported annually in the fourth
quarter.
Total number of cases per toxicologist
N/A
N/A
N/A
235.00
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide Countywide toxicology testing services for the Office of the Medical Examiner and Trauma Services and other requesting law enforcement
agencies.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 154
Department: Medical Examiner
Division: Medical Examiner & Trauma Services
Section: Trauma Management
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Number of trauma cases reviewed
88.00
82.00
211.00
215.00
Number of over-triage patients (trauma
alerts patients who are discharged from a
trauma hospital within 24 hours of arrival)
170.00
54.00
385.00
170.00
Number of under-triage patients (trauma
alert patients who are not taken to a trauma
center)
48.00
19.00
126.00
75.00
Total number of trauma patients (Levels 1,
2, and 3)
1,642.00
1,699.00
5,406.00
7,810.00
Goal Statement:
To ensure the planning and regulatory oversight of the Trauma Network for the provision of high quality, comprehensive trauma medical care; provide
regulatory oversight for emergency and non-emergency medical transportation; and coordinate the expeditious processing of the State of Florida Emergency
Medical Services (EMS) Grant funds to improve and expand pre-hospital EMS in Broward County.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 155
Department: Convention Center
Division: Convention Center
Section: Convention Center Operations
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Non-contractor County expenses to operate
the Convention Center
N/A
N/A
N/A
1,624,250.00
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
N/A
5.00
N/A
5.00
The Convention Center is temporarily closed
due to ongoing construction related to the
Convention Center Expansion project.
Event Days
N/A
67.00
N/A
138.00
The Convention Center is temporarily closed
due to ongoing construction related to the
Convention Center Expansion project.
Attendance
N/A
80,690.00
N/A
176,397.00
The Convention Center is temporarily closed
due to ongoing construction related to the
Convention Center Expansion project.
Convention/trade shows (Event Days)
N/A
27.00
N/A
43.00
The Convention Center is temporarily closed
due to ongoing construction related to the
Convention Center Expansion project.
Annual economic impact (in dollars)
0.00
132,154,686.00
0.00
243,269,820.00
The Convention Center is temporarily closed
due to ongoing construction related to the
Convention Center Expansion project.
Cumulative operating cost per sq. ft ($)
2.94
2.63
2.94
6.14
Cumulative operating cost per occupied
sq. ft ($)
4.41
3.94
4.41
9.21
Convention Center contractor gross
operating profit/loss
-1,517,598.00
111,089.00
-1,517,598.00
-4,030,480.00
Gross revenue generated by Convention
Center contractor from Convention Center
operations
245,442.00
1,687,804.00
245,442.00
3,190,000.00
Goal Statement:
To maximize the benefit to the tourism industry through the successful operation of the Broward County Convention Center and to ensure a positive reputation
for Broward County by providing facility users with a well maintained, professionally managed Convention Center.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 156
Department: Convention Center
Division: Convention Center
Section: Convention Center Operations
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Convention Center contractor gross
expenditures to operate the Convention
Center
1,763,040.00
1,576,715.00
1,763,040.00
7,220,480.00
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 157
Department: GFLCVB Visitors Bureau
Division: Convention and Visitors Bureau
Section: Greater Fort Lauderdale Convention and Visitors Bureau (CVB)
Performance Measure
FY20
Quarter 3
FY19
Quarter 3
FY20
Year to Date
FY20
Projection
Report Note
Average number of room nights produced
in Broward County per sales staff member
7,553.00
19,412.00
31,941.00
79,550.00
Number of room nights produced in
Broward County by sales staff
60,426.00
155,295.00
255,528.00
795,500.00
Average daily rates of a hotel room
(dollars)
87.20
139.90
136.89
145.33
Average hotel occupancy rate (percent)
32.26
75.80
60.39
75.10
Average revenue generated by each hotel
room in Broward County (dollars)
28.00
106.00
92.00
109.00
Goal Statement:
To provide industry leadership in the marketing of Broward County as a premier year round destination for leisure and convention visitors in order to generate
growth in the volume of occupied room nights and their corresponding economic impact.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 158
