Annual Performance Measurement Report
Fiscal Year 2020
Table of Contents
County Administration
Grants Administration ................................................................................................................................................................... 1
Intergovernmental Affairs/Boards .................................................................................................................................................. 2
Professional Standards/Human Rights .......................................................................................................................................... 3
Countywide Public Safety Applications ......................................................................................................................................... 4
Countywide Radio Communications .............................................................................................................................................. 5
Emergency Management .............................................................................................................................................................. 6
E-911 Fund ................................................................................................................................................................................... 7
Economic Development ................................................................................................................................................................ 8
Small Business Development ........................................................................................................................................................ 9
Office of Management and Budget .............................................................................................................................................. 10
Public Information ....................................................................................................................................................................... 11
Call Center .................................................................................................................................................................................. 12
Print Shop ................................................................................................................................................................................... 13
Aviation
Administration/Executive ............................................................................................................................................................. 14
Business and Properties Management ........................................................................................................................................ 15
Airport Development ................................................................................................................................................................... 16
Finance ....................................................................................................................................................................................... 17
Information Services ................................................................................................................................................................... 18
Parking, Rental Car Center and Ground Transportation .............................................................................................................. 19
Operations .................................................................................................................................................................................. 20
North Perry Airport (HWO) .......................................................................................................................................................... 21
Maintenance ............................................................................................................................................................................... 22
Annual Performance Measurement Report
Fiscal Year 2020
Table of Contents
Cultural
Cultural Administration ................................................................................................................................................................ 23
Libraries
Financial & Administrative Services ............................................................................................................................................ 24
Libraries Public Services ............................................................................................................................................................. 25
Parks and Recreation
Administration ............................................................................................................................................................................. 26
Regional Parks ........................................................................................................................................................................... 27
Extension Education ................................................................................................................................................................... 28
Broward Municipal Services District Parks .................................................................................................................................. 29
Parks and Recreation Target Range ........................................................................................................................................... 30
Parks and Recreation/Marine Law Enforcement ......................................................................................................................... 31
Everglades Holiday Park ............................................................................................................................................................. 32
Environmental Protection and Growth Management
Animal Care and Adoption .......................................................................................................................................................... 33
Air Quality ................................................................................................................................................................................... 34
Waste Regulation ........................................................................................................................................................................ 35
Environmental Assessment and Remediation ............................................................................................................................. 36
Water and Environmental Licensing ............................................................................................................................................ 37
Building Code - Unincorporated / Airport ..................................................................................................................................... 38
Building Code - Contract Cities ................................................................................................................................................... 39
Contractor Licensing Enforcement .............................................................................................................................................. 40
Elevator Inspections .................................................................................................................................................................... 41
Annual Performance Measurement Report
Fiscal Year 2020
Table of Contents
Consumer Regulatory ................................................................................................................................................................. 42
Manatee Protection Plan ............................................................................................................................................................. 43
Housing Administration ............................................................................................................................................................... 44
Beach and Marine Resources ..................................................................................................................................................... 45
Water Resources Policy and Planning ........................................................................................................................................ 46
Environmental Monitoring ........................................................................................................................................................... 47
Energy and Sustainability ............................................................................................................................................................ 48
Development and Environmental Review .................................................................................................................................... 49
Planning ...................................................................................................................................................................................... 50
Geographic Information Systems (GIS) ....................................................................................................................................... 51
Zoning and Code Enforcement ................................................................................................................................................... 52
Environmental Protection ............................................................................................................................................................ 53
Consumer Protection .................................................................................................................................................................. 54
Child Care Licensing and Inspections ......................................................................................................................................... 55
Enforcement Administration ........................................................................................................................................................ 56
Finance and Administrative Services
Administration ............................................................................................................................................................................. 57
Value Adjustment Board ............................................................................................................................................................. 58
Accounting .................................................................................................................................................................................. 59
Customer Program Office ........................................................................................................................................................... 60
Application Services .................................................................................................................................................................... 61
Infrastructure Services ................................................................................................................................................................ 62
Human Resources/General Services .......................................................................................................................................... 63
Human Resources/Learning and Organizational Development ................................................................................................... 64
Annual Performance Measurement Report
Fiscal Year 2020
Table of Contents
Employee Assistance Program ................................................................................................................................................... 65
Employee Benefits Administration ............................................................................................................................................... 66
Purchasing Administration .......................................................................................................................................................... 67
County Records .......................................................................................................................................................................... 68
Operations/Treasury ................................................................................................................................................................... 69
Tourist Development Tax ............................................................................................................................................................ 70
Auto Tags ................................................................................................................................................................................... 71
Taxes, Licenses, Enforcement and Personal Property ................................................................................................................ 72
Risk Management Administration ................................................................................................................................................ 73
Risk Management Workers' Compensation................................................................................................................................. 74
Risk Management Liability .......................................................................................................................................................... 75
Risk Management Safety and Occupational Health .................................................................................................................... 76
Human Services
Administration - Human Services ................................................................................................................................................ 77
Office of Evaluation and Planning ............................................................................................................................................... 78
Administration - Crisis Intervention and Support.......................................................................................................................... 79
Justice Services .......................................................................................................................................................................... 80
Nancy J. Cotterman Center ......................................................................................................................................................... 81
Admissions ................................................................................................................................................................................. 82
Broward Addiction Recovery Administration ................................................................................................................................ 83
Detoxification Services ................................................................................................................................................................ 84
Outpatient Services ..................................................................................................................................................................... 85
Residential Services ................................................................................................................................................................... 86
Administration - Community Partnerships ................................................................................................................................... 87
Children's Services ..................................................................................................................................................................... 88
Annual Performance Measurement Report
Fiscal Year 2020
Table of Contents
Health Care Services .................................................................................................................................................................. 89
Homeless Services ..................................................................................................................................................................... 90
Behavioral Health Administration ................................................................................................................................................ 91
Elderly Programs ........................................................................................................................................................................ 92
Elderly and Veterans Administration ........................................................................................................................................... 93
Veterans Services ....................................................................................................................................................................... 94
Family Success Administration ................................................................................................................................................... 95
Family Success Centers ............................................................................................................................................................. 96
Port Everglades
Administration ............................................................................................................................................................................. 97
Business Administration .............................................................................................................................................................. 98
Finance ....................................................................................................................................................................................... 99
Operations ................................................................................................................................................................................ 100
Seaport Engineering and Facilities Maintenance ....................................................................................................................... 101
Public Works
Construction Management ........................................................................................................................................................ 102
Cleaning ................................................................................................................................................................................... 103
Paid Parking ............................................................................................................................................................................. 104
Program Administration/Management ....................................................................................................................................... 105
Real Property ............................................................................................................................................................................ 106
Repairs and Maintenance ......................................................................................................................................................... 107
Roads and Grounds .................................................................................................................................................................. 108
Security ..................................................................................................................................................................................... 109
Utilities ...................................................................................................................................................................................... 110
Annual Performance Measurement Report
Fiscal Year 2020
Table of Contents
Engineering Management and Design ...................................................................................................................................... 111
Engineering Services ................................................................................................................................................................ 112
Parks Planning and Engineering ............................................................................................................................................... 113
Construction/Highway Maintenance .......................................................................................................................................... 114
Mosquito Control Local ............................................................................................................................................................. 115
Administration - Traffic Engineering .......................................................................................................................................... 116
Signal Construction/Maintenance .............................................................................................................................................. 117
Signal Systems Engineering ..................................................................................................................................................... 118
Traffic Studies ........................................................................................................................................................................... 119
Signs and Markings .................................................................................................................................................................. 120
Solid Waste and Recycling Services
Municipal Services .................................................................................................................................................................... 121
Bulk Waste and Yard Waste Program ....................................................................................................................................... 122
Household Hazardous Waste and Electronics Recycling Collection .......................................................................................... 123
Landfill Operations .................................................................................................................................................................... 124
Recycling .................................................................................................................................................................................. 125
Water and Waste Water Services
Administration ........................................................................................................................................................................... 126
Information Technology ............................................................................................................................................................. 127
Engineering ............................................................................................................................................................................... 128
Business Operations ................................................................................................................................................................. 129
Water & Wastewater Operations ............................................................................................................................................... 130
Water Management .................................................................................................................................................................. 131
Waterways Management .......................................................................................................................................................... 132
Annual Performance Measurement Report
Fiscal Year 2020
Table of Contents
Transportation
Administration ........................................................................................................................................................................... 133
Safety and Security ................................................................................................................................................................... 134
Maintenance ............................................................................................................................................................................. 135
Customer Relations and Communication .................................................................................................................................. 136
Service and Capital Planning .................................................................................................................................................... 137
Transportation Operations ........................................................................................................................................................ 138
Paratransit Transportation ......................................................................................................................................................... 139
Grant Management ................................................................................................................................................................... 140
Vehicle Management ................................................................................................................................................................ 141
Inventory Control ....................................................................................................................................................................... 142
Equipment Maintenance ........................................................................................................................................................... 143
Office of the Medical Examiner and Trauma Services
Operations ................................................................................................................................................................................ 144
Pathology .................................................................................................................................................................................. 145
Toxicology ................................................................................................................................................................................. 146
Trauma Management ................................................................................................................................................................ 147
Convention Center
Convention Center Operations .................................................................................................................................................. 148
Greater Fort Lauderdale Convention and Visitors Bureau (CVB) .............................................................................................. 149
Prepared by
Office of Management and Budget
Norman S. J. Foster, Director
Jennifer Steelman, Assistant Director
PROGRAM COORDINATOR David MacKenzie
STAFF
Elijah Anderson
Jessica Cheung
Elise Cooper
Michael Cotton
William Hodge Hermann
Lisa Horn
Sam Ling
Jeremy McCann
Carlos Mondesir
Nohelia Orozco
Patrick Picard
Emily Pope
Angel Wong
SunJin Zanker
Broward County, Florida – Fiscal Year 2020 Annual Performance Measurement Report i
INTRODUCTION
The purpose of this Performance Management Report is to provide the results of Broward County programs for
the fiscal year ending September 30, 2020. This document reports the projected and actual performance of County
agencies for FY20 and shows actual performance for the two previous years. Variances in performance measurements
greater than 15% between FY20 and FY19 are explained in notes accompanying the measure. All Broward County
agencies that report to the County Administrator are required to participate in the Performance Measurement Reporting
System. The performance measurement data in this report is a summary of the Administration’s operational performance
for the year, and the data is based on information reported by the Departments/Divisions/Offices.
The quarterly Performance Management Reports are published in electronic format only, approximately 90 days
following the end of each quarter. The annual report takes the place of the fourth quarter report and is typically published
in the first quarter of the following calendar year.
As for the quarterly reports, the annual report’s performance measures, data, and notes were reviewed and
approved by Division executive management prior to publication.
If you have any questions or desire additional information, please call the Office of Management and Budget at
(954) 357-6345.
Broward County, Florida – Fiscal Year 2020 Annual Performance Measurement Report ii
BROWARD COUNTY OVERVIEW
Broward County, Florida – Fiscal Year 2020 Annual Performance Measurement Report Page iii
The following statistics compare various Broward County demographics and performance with the State of Florida and
with Miami-Dade County and Palm Beach County, our neighbors to the south and north. The comparisons are presented
in the categories of demographics, economic indicators, and other variables.
Demographics
POPULATION
2018 Estimate
Percent of State
2010 Census
Percent of State
2019 Estimate
Percent of State
Florida
21,299,325
100%
18,801,310
100%
21,477,737
100%
Broward
1,951,260
9.2%
1,748,066
9.3%
1,952,778
9.1%
Miami-Dade
2,761,581
13.0%
2,496,435
13.3%
2,716,940
12.7%
Palm Beach
1,485,941
7.0%
1,320,134
7.0%
1,496,770
7.0%
Source: US Census Bureau: 2019 American Community Survey 1-Year Estimates DP05
ETHNIC
DIVERSITY
1
White
Black
Other
Hispanic Origin
Location
2010
Census
2019
Estimate
2010
Census
2019
Estimate
2010
Census
2019
Estimate
2010
Census
2019
Estimate
Florida
75.0%
74.5%
16.0%
16.0%
9.0%
9.5%
22.5%
26.4%
Broward
63.1%
60.5%
26.7%
28.8%
10.2%
10.7%
25.1%
31.1%
Miami-Dade
73.8%
75.6%
18.9%
16.8%
5.4%
7.6%
65.0%
69.4%
Palm Beach
73.5%
72.4%
17.3%
19.0%
4.7%
8.6%
19.0%
23.4%
Source: US Census Bureau: 2019 American Community Survey 1-Year Estimates DP05
AGE DISTRIBUTION
(% Estimate)
0-14
15-24
25-44
45-64
65-84
85+
Location
2018
2019
2018
2019
2018
2019
2018
2019
2018
2019
2018
2019
Florida
16.5
16.4
11.6
11.5
25.1
25.1
26.3
26.1
17.8
18.3
2.7
2.6
Broward
17.6
17.5
11.4
11.2
26.9
26.8
27.5
27.4
14.2
14.6
2.4
2.5
Miami-Dade
16.8
16.9
11.8
11.7
28.0
27.7
27.2
27.1
13.9
14.2
2.3
2.4
Palm Beach
15.7
15.7
10.9
10.8
23.4
23.4
26.1
25.8
19.7
20.3
4.2
4.0
Source: US Census Bureau: 2019 American Community Survey 1-Year Estimates DP05
1
Totals do not add up to 100% due to the inclusion of Whites and Blacks in the Hispanic Origin category. Hispanic Origin refers to ethnicity, not race. Other includes
American Indian, Alaskan Native, Asian, Hawaiian or Pacific Islander.
BROWARD COUNTY OVERVIEW
Broward County, Florida – Fiscal Year 2020 Annual Performance Measurement Report Page iv
Demographics (continued)
REFUGEE ENTRANT AND
ASYLEE POPULATION
2017
2018
2019
% Change 2018-2019
Florida
33,279
8,029
5,409
-32.6%
Broward
1,559
418
429
2.6%
Miami-Dade
20,030
4,146
2,249
-45.8%
Palm Beach
2,554
559
495
-11.5%
Source: Florida Department of Children and Families Refugee Services Statistics
Economic Indicators
UNEMPLOYMENT RATES
2017
2018
2019
Location
Persons
Rate
Persons
Rate
Persons
Rate
United States
6,982,000
4.4%
6,314,000
3.9%
6,001,000
3.7%
Florida
419,000
4.2%
365,099
3.6%
335,638
3.2%
Broward
39,744
3.9%
34,919
3.4%
31,706
3.0%
Miami-Dade
66,731
4.8%
53,279
3.9%
35,418
2.6%
Palm Beach
29,486
5%
26,049
3.6%
23,969
3.3%
Source: Bureau of Labor Statistics
MEDIAN HOUSEHOLD INCOME
2017
2018
2019
% Change 2018-2019
Florida
$52,594
$55,462
$59,227
6.8%
Broward
$56,842
$57,278
$61,502
7.4%
Miami-Dade
$49,930
$52,205
$55,171
5.7%
Palm Beach
$60,057
$61,691
$66,623
8.0%
Source: US Census Bureau: 2019 American Community Survey 1-Year Estimates S0501
BROWARD COUNTY OVERVIEW
Broward County, Florida – Fiscal Year 2020 Annual Performance Measurement Report Page v
Economic Indicators (continued)
BUILDING PERMITS
Total Value of Building Permits & New
Housing Starts (Thousands)
Permits: Single Family Units
Permits: Multi-Family Units
Location
2018
2019
2018
2019
2018
2019
Florida
$31,543,714
$33,210,471
97,055
99,831
48,726
55,878
Broward
$719,415
$1,090,448
1,580
1,635
1,752
3,495
Miami-Dade
$2,260,848
$2,422,919
2,449
2,343
9,254
7,665
Palm Beach
$1,312,556
$1,627,729
2,993
3,263
1,525
2,287
Source: US Census Bureau Building Permits Survey
BROWARD COUNTY
INCOME (PER HOUSEHOLD)
Average Annual
Wages
Annual Change in
Wages
Per Capita Personal
Income (PCI)
Annual Change in PCI
2016
$79,147
3.0%
$30,297
4.0%
2017
$82,449
4.2%
$31,594
4.3%
2018
$84,524
2.5%
$32,368
2.4%
2019
$88,786
5.0%
$34,357
6.1%
Source: US Census Bureau: 2019 American Community Survey 1-Year Estimates S1902
NUMBER OF HOUSING
UNITS
2017
2018
2019
% Change 2018-2019
Florida
9,441,585
9,547,762
9,674,053
1.3%
Broward
823,622
826,949
828,571
0.2%
Miami-Dade
1,024,289
1,032,000
1,040,743
0.8%
Palm Beach
687,082
689,961
693,183
0.5%
Source: US Census Bureau: 2019 American Community Survey 1-Year Estimates DP04
BROWARD COUNTY OVERVIEW
Broward County, Florida – Fiscal Year 2020 Annual Performance Measurement Report Page vi
Economic Indicators (continued)
OWNER OCCUPIED
HOME MEDIAN VALUE
2017
2018
2019
% Change 2018-2019
United States
$217,600
$229,700
$240,500
4.7%
Florida
$214,000
$230,600
$245,100
6.3%
Broward
$260,700
$277,600
$300,400
8.2%
Miami-Dade
$288,100
$317,100
$330,500
4.2%
Palm Beach
$282,900
$299,800
$311,300
3.8%
Source: US Census Bureau: 2019 American Community Survey 1-Year Estimates DP04
RENTER OCCUPIED
UNITS MEDIAN RENT
2017
2018
2019
% Change 2018-2019
United States
$1,012
$1,058
$1,097
3.7%
Florida
$1,128
$1,182
$1,238
4.7%
Broward
$1,328
$1,372
$1,448
5.5%
Miami-Dade
$1,290
$1,349
$1,408
4.4%
Palm Beach
$1,349
$1,369
$1,498
9.4%
Source: US Census Bureau: 2019 American Community Survey 1-Year Estimates DP04
RENT AS PERCENTAGE OF HOUSEHOLD
INCOME, BROWARD 2019
Number of units
Percent of Total
Less than 15.0 percent
17,180
6.7%
15.0 to 19.9 percent
24,207
9.5%
20.0 to 24.9 percent
27,503
10.8%
25.0 to 29.9 percent
27,199
10.7%
30.0 to 34.9 percent
27,122
10.7%
35.0 percent or more
131,397
51.6%
Total
2
254,608
100.0%
Source: US Census Bureau: 2019 American Community Survey 1-Year Estimates DP04
2
12,115 units not computed.
BROWARD COUNTY OVERVIEW
Broward County, Florida – Fiscal Year 2020 Annual Performance Measurement Report Page vii
Economic Indicators (continued)
PERCENT OF FAMILIES BELOW
POVERTY LEVEL (% Estimate)
2017
2018
2019
US
9.5%
9.3%
8.6%
Florida
10.1%
9.7%
8.7%
Broward
9.4%
9.3%
9.3%
Miami-Dade
13.8%
13.2%
12.0%
Palm Beach
7.8%
8.7%
7.8%
Source: US Census Bureau: 2019 American Community Survey 1-Year Estimates S1702
Other Variables
CRIMINAL OFFENSES
(2019)
Total
3
Violent
4
Nonviolent
5
Per 100,000
Population
% Change 2018-
2019
Florida
541,048
25,759
515,289
2,551.1
-6.3%
Broward
57,348
7,331
50,017
2,987.4
-3.3%
Miami-Dade
98,880
13,337
85,543
3,519.2
-2.8%
Palm Beach
37,571
5,643
31,928
2,594.9
-8.8%
Source: Florida Department of Law Enforcement 2019: Statewide County Offense Report
SOCIAL CHARACTERISTICS (2019)
High School Graduate or
Higher
Bachelor’s Degree or
Higher
Speak a language other
than English at Home
Florida
88.4%
30.7%
30.3%
Broward
89.3%
33.0%
42.9%
Miami-Dade
80.3%
30.6%
76.0%
Palm Beach
89.0%
37.7%
33.3%
Source: US Census Bureau: 2019 American Community Survey 1-Year Estimates S1501 and S1601
3
Actual offenses known to law enforcement officers.
4
Includes murder, sexual offenses, robbery and aggravated assault.
5
Includes breaking and entering (burglary), larceny and auto theft.
BROWARD COUNTY OVERVIEW
Broward County, Florida – Fiscal Year 2020 Annual Performance Measurement Report Page viii
Other Variables (continued)
VOTER REGISTRATION (2020)
Total Number
Percent of Population
Florida
14,565,738
67.8%
Broward
1,281,998
65.6%
Miami-Dade
1,578,357
58.1%
Palm Beach
1,023,783
68.4%
Source: Florida Department of State, Division of Elections, Voter Registration Data
US Census Bureau: 2019 American Community Survey 1-Year Estimates
County Administration
Grants Administration
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of grant opportunities identified and forwarded
to eligible agencies
129.00
80.00
80.00
88.00
10.0%
Number of grant opportunities submitted with assistance
from Grants Administration
38.00
24.00
20.00
25.00
4.2%
Percent of grant proposals submitted through Grants
Administration during the rating period that will be
funded at some level
59.50
61.50
70.00
52.38
-14.8%
Number of grant management technical assistance and
contractual reviews completed by Grants Administration
28.00
80.00
20.00
79.00
-1.3%
Percent of grantees that successfully complete their
corrective action plans after technical assistance has
been given
100.00
100.00
90.00
100.00
0.0%
Percent of participants who complete Grant Program
Manager trainings that demonstrate an increase in
knowledge
85.00
85.96
85.00
90.00
4.7%
Internal customer satisfaction rating
4.59
4.55
4.50
4.54
-0.2%
Goal Statement:
To serve as a centralized resource to identify and enhance the quality of County grant applications and to provide technical assistance and training to County agencies to improve grant management effectiveness and ensure
compliance with regulations.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 1
County Administration
Intergovernmental Affairs/Boards
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of meetings/updates provided to communicate
the Board's legislative and funding initiatives to all
levels of government
943.00
991.00
750.00
840.00
-15.2%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of scheduling efforts coordinated and
completed for commissioners and internal customers
115.00
155.00
100.00
52.00
-66.5%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Legislative communication disseminated in a timely,
effective and accurate manner
37.00
48.00
35.00
42.00
-12.5%
Correspondence disseminated in an effective and
accurate manner
2,229.00
2,116.00
2,100.00
1,526.00
-27.9%
The variance from the prior year resulted from the State and
Federal elections during 2020, which typically reduce
correspondence.
Number of board appointments and removals processed
186.00
250.00
250.00
106.00
-57.6%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Internal customer satisfaction rating
4.50
4.50
4.50
4.50
0.0%
Goal Statement:
To enhance the quality of life for Broward County residents, businesses, and visitors through effective advocacy and coordination of the Board of County Commissioner's federal and state programs.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 2
County Administration
Professional Standards/Human Rights
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of complaints filed and under investigation, all
programs
166.00
227.00
185.00
251.00
10.6%
Number of ADA compliance area reviews conducted
1,028.00
19.00
150.00
0.00
-100.0%
No requests for compliance reviews were received during
FY20.
Number of inquiries, referrals, and technical assistance
requests per Professional Standards employee
186.40
427.50
75.00
257.26
-39.8%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of complaints filed and under investigation per
Professional Standards employee
22.45
88.00
40.00
52.65
-40.2%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of inquiries, referrals, and technical assistance
requests, all programs
1,553.00
1,702.00
1,000.00
1,133.00
-33.4%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of investigations completed, all programs
69.00
75.00
140.00
217.00
189.3%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of closed Fair Housing investigations, per
Human Rights employee
19.00
23.50
20.00
23.00
-2.1%
Number of closed Act Only cases, per Human Rights
employee
14.00
6.00
12.00
3.00
-50.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Total number of dual-filed Fair Housing cases closed
56.00
46.00
55.00
46.00
0.0%
Percent of dual-filed housing cases closed within
federal timeframe of 100 days
29.00
24.00
20.00
27.00
12.5%
Goal Statement:
To provide leadership and professional administration of all aspects of the County's equal opportunity programs and services, ensure compliance with federal laws and regulations related to Americans with Disabilities Act (ADA),
Health Insurance Portability and Accountability Act (HIPAA), internal investigations, and Whistleblower complaints; to protect the integrity of Broward County Government services by ensuring accountability and compliance in an
effort to promote equity and justice, while limiting County liability. To promote and ensure equal treatment, access and inclusion for all persons within Broward County in a manner that fosters unity, diversity, and tolerance
through quality public service.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 3
Regional Emergency Services and Communications
Countywide Public Safety Applications
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Percent of closest unit response capability from a
technology perspective
87.00
87.00
100.00
87.00
0.0%
Percent of time the PSI network is available
99.12
99.97
99.99
99.99
0.0%
Percent of time public safety applications are available
98.92
99.93
99.99
99.92
0.0%
Goal Statement:
To foster information sharing and data interoperability by strategically designing, implementing, and maintaining cost effective mission critical public safety applications and mobile data systems that best meet the requirements
of Broward County's emergency responders.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 4
Regional Emergency Services and Communications
Countywide Radio Communications
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Percent of radio interoperability achieved countywide
100.00
100.00
100.00
100.00
0.0%
Percent of radio system availablity time
100.00
100.00
99.99
100.00
0.0%
Percent of radio repairs completed within 2 days
100.00
99.80
95.00
96.40
-3.4%
Goal Statement:
To foster information sharing and communication interoperability by strategically designing, implementing, and maintaining cost effective mission critical public safety radio systems that best meet the requirements of Broward
County's emergency responders.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 5
Regional Emergency Services and Communications
Emergency Management
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of health care facility emergency management
plans reviewed and approved by Emergency
Management staff
455.00
392.00
390.00
197.00
-49.7%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of Continuity of Operations plans that are
reviewed by Emergency Management staff
12.00
13.00
25.00
14.00
7.7%
Number of countywide mitigation program proposals
maintained, reviewed and updated by Emergency
Management staff
378.00
398.00
300.00
402.00
1.0%
Number of facilities that store extremely hazardous
materials inspected and reported to the State by
Emergency Management staff
116.00
119.00
119.00
122.00
2.5%
Number of Broward Emergency Response Team
Standard Operating Procedures reviewed and approved
by Emergency Management staff
43.00
33.00
37.00
19.00
-42.4%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of exercises conducted or participated in to
evaluate plans and procedures
18.00
8.00
20.00
1.00
-87.5%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percentage of Broward Emergency Response Team staff
that are credentialed
70.00
52.00
75.00
55.00
5.8%
Customer satisfaction rating
4.67
4.80
4.80
N/A
N/A
No surveys were conducted during FY20.
Goal Statement:
To safeguard lives and property of Broward County residents and visitors by providing effective emergency management through prevention, protection, mitigation, response and recovery capabilities.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 6
E-911 Fund
E-911 Fund
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Percent of 911 call processing availability
99.95
100.00
99.99
100.00
0.0%
Percent of 911 position recording availability
100.00
100.00
99.99
99.95
0.0%
Percent of 911 CAMA trunk availability
95.64
99.49
99.99
98.61
-0.9%
Percent E-911 database accuracy maintained
100.00
100.00
99.99
100.00
0.0%
Goal Statement:
Excellence in the Broward County regional E-911 system by creating and maintaining an effective, efficient, reliable, and survivable system, with a reduced total cost of ownership. Focusing on providing a flexible, robust, and
technologically advanced system; on utilizing best practice processes; and on fostering a collaborative environment among Public Safety Answering Points.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 7
Office of Economic and Small Business Development
Economic Development
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Total number of targeted industry jobs recruited through
economic development partnership efforts
337.00
291.00
325.00
551.00
89.3%
The increase from the prior year was due to growth in the
electronics and technology industries.
Number of target industry jobs retained
1,624.00
1,615.00
425.00
913.00
-43.5%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of target area jobs retained
37.00
108.00
50.00
324.00
200.0%
The increase from the prior year resulted from retention
assistance provided within the Prosperity Broward Program
area.
Total number of targeted area jobs recruited through
economic development partnership efforts
10.00
9.00
35.00
12.00
33.3%
The increase from the prior year was due to new opportunities
during FY20 at the North Perry Airport.
Number of firms provided international trade assistance
49.00
50.00
40.00
83.00
66.0%
The unique business conditions during FY20 resulted in an
increase in requests for assistance.
Number of international trade related workshops,
seminars, and events coordinated or conducted
21.00
20.00
20.00
21.00
5.0%
Amount of new capital investment made by targeted
industry or targeted area companies relocating to or
expanding in Broward County
53,907,923.00
96,088,928.00
15,000,000.00
8,722,590.00
-90.9%
The County's economic development projects are multi-year
initiatives with capital investments which vary from year-to-
year.
Number of firms assisted in obtaining financing
8.00
11.00
12.00
70.00
536.4%
The unique business conditions during FY20 resulted in an
increase in requests for assistance.
Number of clients provided business development
assistance
127.00
108.00
80.00
171.00
58.3%
The unique business conditions during FY20 resulted in an
increase in requests for assistance.
Number of business assistance seminars and workshops
coordinated or conducted
18.00
22.00
20.00
35.00
59.1%
The unique business conditions during FY20 resulted in an
increase in requests for assistance.
Number of recruited companies that relocated to
Broward County
6.00
5.00
7.00
2.00
-60.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
External customer satisfaction rating
4.90
3.80
4.50
N/A
N/A
No surveys were conducted during the fourth quarter due to
revisions to the intake and surveying process, which will be
reflected in FY21.
Goal Statement:
To maximize and positively impact employment and investment by creating a diversified and sustainable economy, promoting growth for entrepreneurs and existing businesses alike in Broward County and beyond.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 8
Office of Economic and Small Business Development
Small Business Development
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of certified firms participating in County
contracting as a prime contractor or subcontractor
366.00
401.00
435.00
448.00
11.7%
Percentage of certification applications processed
within 90 days
100.00
100.00
100.00
98.50
-1.5%
Number of targeted outreach activities conducted
1,368.00
1,338.00
560.00
1,327.00
-0.8%
Number of participants in small business development
programs
5,971.00
7,004.00
3,200.00
10,931.00
56.1%
The unique business conditions during FY20 resulted in an
increase in participants.
Number of community relations and outreach events
conducted and/or participated in
87.00
128.00
72.00
179.00
39.8%
The unique business conditions during FY20 resulted in an
increase in events.
Number of small businesses/agencies trained in a formal
setting
488.00
269.00
500.00
791.00
194.1%
The unique business conditions during FY20 resulted in an
increase in training.
Number of small businesses receiving one on one
technical assistance
575.00
285.00
600.00
592.00
107.7%
The unique business conditions during FY20 resulted in an
increase in requests for assistance.
Number of firms connected to external partners for
additional assistance
75.00
22.00
70.00
55.00
150.0%
The unique business conditions during FY20 resulted in an
increase in requests for assistance.
Number of small business compliance activities
conducted
3,158.00
3,295.00
2,250.00
3,290.00
-0.2%
Percentage of compliance reviews conducted within
the targeted ten business days
92.75
93.00
87.00
95.00
2.2%
External customer satisfaction rating
4.49
4.73
4.50
4.70
-0.6%
Goal Statement:
To provide access to contract opportunities, grow the local tax base and increase employment through the support, retention and expansion of small and emerging businesses, while encouraging and promoting entrepreneurship
and achieving the mandate set for local and federal funding.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 9
Office of Management and Budget
Office of Management and Budget
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Internal customer satisfaction rating
4.79
4.67
4.50
4.64
-0.6%
Internal consulting customer satisfaction rating
N/A
4.75
4.50
5.00
5.3%
Number of internal consulting projects completed
4.00
2.00
4.00
3.00
50.0%
The increase in internal consulting projects was due to a
internal effort to improve internal county systems and
processes.
Goal Statement:
To develop budget and management recommendations for the County Administrator to support Commission policies and optimize the allocation and utilization of resources.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 10
Office of Public Communications
Public Information
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of Government meetings televised/webcast
91.00
152.00
148.00
114.00
-25.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of Internet pages viewed (www.broward.org)
90,128,011.00
94,107,454.00
100,000,000.00
215,953,948.00
129.5%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of unique visitors to the web site per month
709,087.75
868,018.50
900,000.00
991,956.50
14.3%
Pages of artwork/web site pages produced and revised
13,388.00
10,880.00
14,000.00
6,981.00
-35.8%
The variance from the prior year resulted from an increase in
multichannel communications, including print, video, and
public information messages.
Events/programs promoted
388.00
413.00
325.00
431.00
4.4%
News releases processed
494.00
498.00
550.00
405.00
-18.7%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Editorial assignments
517.00
582.00
600.00
351.00
-39.7%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Public record request responses
4,058.00
4,287.00
4,200.00
4,598.00
7.3%
Cost of Public Information Program per resident
1.84
2.06
1.98
2.11
2.4%
Internal customer satisfaction rating
4.60
4.68
4.70
4.67
-0.2%
Goal Statement:
To provide information to residents, businesses, visitors and employees, to increase awareness of County programs and services and their value to the community.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 11
Office of Public Communications
Call Center
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of calls received
390,522.00
371,078.00
420,000.00
415,610.00
12.0%
Percentage of calls answered < 24 seconds
49.00
54.70
60.00
31.40
-42.6%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percent of all calls abandoned in queue
12.10
11.40
10.00
17.90
57.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Average length per call (seconds)
214.00
217.00
205.00
219.00
0.9%
Average wait time in queue (seconds)
172.00
103.00
100.00
353.00
242.7%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of calls answered per FTE per shift
78.25
78.10
80.00
84.50
8.2%
Percentage of Homeless Helpline calls answered < 4
minutes
N/A
83.28
80.00
71.82
-13.8%
Customer satisfaction rating
4.50
4.22
4.50
4.42
4.7%
Goal Statement:
To provide a one-stop, multi-lingual County information and service center that provides residents, businesses and visitors easy access to information about most Broward County services, programs and activities.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 12
Office of Public Communications/Print Shop
Print Shop
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of pages printed and duplicated
16,757,444.00
16,014,451.00
15,000,000.00
16,853,139.00
5.2%
Cost per thousand pages copied or printed ($)
52.76
56.48
60.83
62.98
11.5%
Pages printed and duplicated per FTE
2,792,907.00
2,669,075.00
2,500,000.00
2,808,857.00
5.2%
Customer satisfaction rating
4.99
4.97
4.90
4.93
-0.8%
Goal Statement:
To provide high-quality printing and display services to meet the needs of County agencies, as well as local municipalities and other government organizations, in a timely and cost-effective manner.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 13
Aviation
Administration/Executive
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Domestic Origin & Destination Market Share in South
Florida (%)
54.00
54.00
53.00
53.00
-1.9%
Number of destinations served
141.00
151.00
153.00
147.00
-2.6%
Airports Council International Airport Service Quality
Score for overall airport satisfaction (scale 1-5)
3.99
4.00
4.00
4.13
3.3%
Percentage of employees rating a completed course as
helpful in their job
99.00
98.00
98.00
99.00
1.0%
Percent of employees satisfied with Human Resources'
services
86.80
83.40
85.00
87.60
5.0%
Number of volunteers
120.00
110.00
130.00
0.00
-100.0%
The onset of Covid-19 in March 2020, affected the aviation
industry and impacted FLL across many facets of its
operations and revenue sources, along with a reduced
number of passengers. As a result, this performance measure
did not meet its projection due to the nature of the Volunteer
Program.
Goal Statement:
To provide the executive and administrative support necessary to the Divisions within the Aviation Department to ensure continued efficiencies, effectiveness, and compliance with County policies and goals.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 14
Aviation
Business and Properties Management
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Airports Council International Airport Service Quality
Score for Food and Beverage Concessions
3.54
3.60
3.40
3.87
7.5%
Airports Council International Airport Service Quality
Score for Retail Shopping Concessions
3.47
3.67
3.40
4.01
9.3%
Concession Sales per enplaned passenger
10.33
10.74
10.00
9.30
-13.4%
News and gifts revenue per enplaned passenger
0.46
0.47
0.45
0.53
12.8%
Food and beverage revenue per enplaned passenger
1.12
1.17
1.11
0.87
-25.6%
The onset of Covid-19 in March 2020, affected the aviation
industry and impacted FLL across many facets of its
operations. In particular entire terminal were closed, and
concessions were halted for multiple months resulting in
reduced revenue from food an beverage sales compared to
last fiscal year.
Total rental car revenue per enplaned passenger
3.56
3.48
3.93
7.47
114.7%
The onset of Covid-19 in March 2020, affected the aviation
industry and impacted FLL across many facets of its
operations and revenue sources, along with a reduced
number of passengers.
Goal Statement:
To provide opportunities for property development and increase services to meet the demands of the aviation industry and the traveling public and to maximize revenues at Broward County's Fort Lauderdale-Hollywood
International and North Perry Airports.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 15
Aviation
Airport Development
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Percent of construction projects within 5% change order
allowance (Capital Improvement Program)
100.00
100.00
100.00
100.00
0.0%
Percent of contracts meeting small business goals
(Capital Improvement Program)
86.00
75.00
100.00
86.00
14.7%
Percent of construction projects within 5% change order
allowance (Airport Expansion Program)
100.00
100.00
100.00
95.00
-5.0%
Percent of contracts meeting small business goals
(Airport Expansion Program)
79.00
95.00
100.00
95.00
0.0%
Percent of contracts meeting small business goals
(Planning)
17.00
33.00
100.00
66.67
102.0%
The increase from the prior year is the result of an
organizational commitment to meeting the established small
business goal.
Airports Council International Airport Service Quality
Score for Ease of finding your way through the Airport
(scale 1-5)
4.24
4.21
4.00
4.32
2.6%
Goal Statement:
To provide planning, design and construction, environmental, and noise services for Broward County's Fort Lauderdale-Hollywood International and North Perry Airports, on time and within budget, exceeding expectations and
with input from the community.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 16
Aviation
Finance
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Total number of airline passengers at FLL
35,284,926.00
36,354,852.00
38,755,000.00
21,344,964.00
-41.3%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Total operating expenses per enplaned passenger ($)
9.88
10.60
11.86
15.54
46.6%
Required adjustments related to post-employment
commitments are not anticipated to be completed until early
2021. The annual result will be updated in the subsequent
report.
Percent of accounts receivable over 90 days past due
4.40
5.22
5.00
8.03
53.8%
The onset of Covid-19 in March 2020, affected the aviation
industry and impacted FLL across many facets of its
operations and revenue sources. Customer impact is deayed
or only partial payments of outstanding invoices thus
increasing the aged balances of Accounts Receivable.
Cost per enplaned passenger
7.72
6.38
7.70
14.90
133.5%
The onset of Covid-19 in March 2020, affected the aviation
industry and drastically reduced the number of passengers at
FLL, driving the cost per enplanned passenger up as
compared to last fiscal year.
Non-Airline Operating Revenue as a % of Total
Operating Revenue
57.00
62.00
57.50
44.90
-27.6%
The onset of Covid-19 in March 2020, affected the aviation
industry and impacted FLL across many facets of its
operations and resulted in a decrease in airline reveue as
compare to last fiscal year.
Goal Statement:
To provide the accounting, budgeting, operational and capital fiscal planning functions for the Aviation Department to ensure statutory compliance and to provide financial, statistical and performance information for decision
making.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 17
Aviation
Information Services
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Airports Council International Airport Service Quality
Score for Internet Access for WiFi (scale 1-5)
3.67
3.89
4.00
3.97
2.1%
Number of unique passenger connections to WiFi
6,706,513.00
8,691,508.00
6,500,000.00
5,589,881.00
-35.7%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Goal Statement:
To provide timely, accurate information and rapid and reliable service response for Information Technology (IT) solutions that support and meet the business and customer service objectives of the County and the Aviation
Department.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 18
Aviation
Parking, Rental Car Center and Ground Transportation
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Parking operating expense per number of parking
transactions
3.75
3.83
3.75
6.13
60.1%
The onset of Covid-19 in March 2020, affected the aviation
industry and impacted FLL resulting in a reduction of
passengers and thus a reduction of parking transactiongs
driving this measure up as compared to last fiscal year.
Parking Operating Margin
81.00
81.00
80.00
66.88
-17.4%
The onset of Covid-19 in March 2020, affected the aviation
industry and impacted FLL resulting in a reduction of
passengers and thus a reduction of parking and halt to all
valet parking operations.
Goal Statement:
To provide different parking options for the traveling public and to maximize parking revenues at Broward County's Fort Lauderdale-Hollywood International Airport.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 19
Aviation
Operations
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Percent of passengers waiting 10 minutes or less for a
taxi
98.00
98.00
98.00
99.00
1.0%
Percent of passengers waiting 10 minutes or less for a
Rental Car Center shuttle
79.00
78.00
95.00
84.00
7.7%
FAA Part 139 Discrepancies (annual inspections)
0.00
4.00
0.00
1.00
-75.0%
As a result of thorough preparations, fewer discrepancies were
identified during the annual Federal Aviation Administration
inspection.
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of Broward County by ensuring efficient and effective operations in Airside,
Landside, Terminal, Security, including law enforcement and fire rescue services.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 20
Aviation
North Perry Airport (HWO)
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of Operations at North Perry Airport
272,858.00
290,161.00
250,000.00
230,189.00
-20.7%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of Broward County by ensuring efficient and effective operations.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 21
Aviation
Maintenance
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Airports Council International Airport Service Quality
Score for Restrooms' Cleanliness (scale 1-5)
3.94
3.90
4.00
4.09
4.9%
Airports Council International Airport Service Quality
Score for Facility Cleanliness (scale 1-5)
4.03
4.07
4.00
4.21
3.4%
Goal Statement:
To maintain airport facilities and equipment and ensure a clean and safe airport environment for the traveling public.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 22
Cultural
Administration
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of new or renewed collaborative business
partnerships established
35.00
36.00
25.00
21.00
-41.7%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of programs/events that demonstrate cultural,
educational or historical diversity
168.00
134.00
110.00
143.00
6.7%
Number of program participants
10,626.00
6,239.00
7,500.00
3,822.00
-38.7%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
External customer satisfaction rating
4.61
4.35
4.80
4.77
9.7%
Cost of technical assistance per patron served (in
dollars)
3.76
6.41
8.00
10.47
63.3%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Total grant funding provided
3,805,330.00
4,413,800.00
5,092,850.00
4,291,767.00
-2.8%
Number of active public art and design commissions
N/A
N/A
95.00
155.00
N/A
Number of public art and design program activities
96.00
84.00
100.00
91.00
8.3%
Number of public art and design commissions
completed
N/A
34.00
25.00
9.00
-73.5%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Goal Statement:
To cultivate community culture, arts, recreation, and life-long learning; and to establish goals relating to providing diverse artistic, cultural, educational and historical amenities and programs that contribute to a vibrant, multi-
cultural and economically-viable community.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 23
Financial & Administrative Services
Libraries Financial & Administrative Services
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Average number of days to process payment for goods
and services received
41.00
31.00
40.00
30.00
-3.2%
Number of personnel transactions (BC-102s) processed
298.00
283.00
325.00
205.00
-27.6%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of purchasing card and purchase orders
processed
2,698.00
2,549.00
2,500.00
2,431.00
-4.6%
Internal customer satisfaction rating
3.81
3.99
4.00
3.66
-8.3%
Goal Statement:
To coordinate the various financial and administrative support activities of the Division to ensure continued efficiency, productivity, and compliance with County policies and goals.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 24
Public Services
Libraries Public Services
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Libraries program attendance
515,098.00
568,798.00
515,000.00
279,195.00
-50.9%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Cumulative reference questions per professional MLS
FTE
7,333.00
6,799.00
7,000.00
3,969.00
-41.6%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Library materials circulated
8,232,402.00
8,597,976.00
8,300,000.00
6,405,657.00
-25.5%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Cumulative library materials circulated per circulation
FTE
20,529.00
21,495.00
20,500.00
16,258.00
-24.4%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of customers served
7,169,880.00
7,164,949.00
7,600,000.00
3,367,298.00
-53.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of customers with cards
978,200.00
1,075,221.00
1,100,000.00
1,147,034.00
6.7%
Number of digital downloads accessed by patrons
(eBooks and audiobooks)
2,159,629.00
2,572,172.00
2,000,000.00
3,183,682.00
23.8%
The increase from the prior year was due to the promotion of
existing services, and additional online options utilized during
the pandemic.
Number of patrons using computers
1,956,289.00
1,836,885.00
1,900,000.00
847,559.00
-53.9%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of volunteers
11,900.00
11,638.00
12,000.00
5,554.00
-52.3%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of volunteer hours
97,989.00
95,405.00
100,000.00
41,082.00
-56.9%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of Libraries Internet page views
50,670,263.00
34,004,503.00
36,000,000.00
16,758,816.00
-50.7%
The FY20 result is under-reported due to temporary data
limitations related to the migration to a new reporting
application. The annual result will be updated in the
subsequent report.
External customer satisfaction rating
4.32
4.39
4.30
4.06
-7.5%
Goal Statement:
To provide direct public library service to meet the informational, educational, and recreational needs of the residents and visitors to Broward County.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 25
Parks and Recreation
Administration
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of volunteer hours as percentage of total staff
hours
3.01
2.78
5.00
1.45
-47.8%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Goal Statement:
To provide clean, safe, enjoyable facilities and programs to County residents and visitors through administrative support to park and recreation field operations.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 26
Parks and Recreation
Regional Parks
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Park attendance
12,078,365.00
12,043,394.00
11,500,000.00
8,549,504.00
-29.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percent of operational budget supported by user fees
37.69
36.60
37.00
15.74
-57.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Maintenance cost per acre ($)
3,231.67
4,307.92
3,700.00
4,162.45
-3.4%
Cost per acre of natural area maintained ($)
1,570.16
677.61
1,500.00
401.85
-40.7%
The decrease from the prior year was due to improved
workflow efficiencies and technologies.
Customer satisfaction rating
4.68
4.83
4.80
4.79
-0.8%
Goal Statement:
To provide facilities, programs, and services that meet the needs and interests of residents and visitors of all ages and abilities.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 27
Parks and Recreation
Extension Education
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Master Gardener volunteer hours (FTE equivalent)
17.31
19.09
12.26
18.60
-2.6%
Total urban horticulture clients served
28,470.00
46,295.00
30,925.00
40,561.00
-12.4%
Number of commercial horticulture programs
139.00
137.00
125.00
137.00
0.0%
Number of participants in Tree Trimmer Program
973.00
700.00
720.00
658.00
-6.0%
Total commercial horticulture clients served
17,161.00
15,978.00
16,970.00
16,656.00
4.2%
Total number of 4-H clients served
15,213.00
7,276.00
6,000.00
7,348.00
1.0%
Number of urban horticulture programs
141.00
173.00
130.00
183.00
5.8%
Number of Master Naturalist projects completed within
the division
14.00
4.00
15.00
0.00
-100.0%
The Florida Master Naturalist certification program at the
UF/IFAS Extension is not currently available.
Trained and certified active Master Naturalists per
Extension Agent
188.00
25.00
65.00
0.00
-100.0%
The Florida Master Naturalist certification program at the
UF/IFAS Extension is not currently available.
Number of 4-H volunteer hours (FTE equivalent)
3.13
3.77
3.65
5.03
33.4%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of 4-H educational outreach events
542.00
295.00
250.00
281.00
-4.7%
Customer satisfaction rating (4-H)
4.70
4.86
4.68
4.72
-2.8%
Customer satisfaction rating (urban horticultural)
4.90
4.94
4.77
4.98
0.8%
Customer satisfaction rating (commercial horticultural)
4.79
4.77
4.77
4.80
0.6%
Trained and certified active Master Gardeners per
Extension Agent
193.00
195.00
200.00
224.00
14.9%
Goal Statement:
To provide educational programs and access to current research data to Broward County residents, businesses and 4-H members in the areas of horticulture, leadership, family nutrition, and youth programs to improve the quality
of home and community environment. These performance measures are based on a memorandum of understanding between the University of Florida and the County.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 28
Broward Municipal Services District Parks
Broward Municipal Services District Parks
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Park attendance
315,630.00
343,040.00
325,000.00
208,277.00
-39.3%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
After School Program participants
25,995.00
26,178.00
24,500.00
14,014.00
-46.5%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Teen Program participants
N/A
9,113.00
8,000.00
3,524.00
-61.3%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Senior Program participants
N/A
5,754.00
5,000.00
3,065.00
-46.7%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Summer Recreation Program participants
21,564.00
21,831.00
23,800.00
2,475.00
-88.7%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of recreation programs
232.00
204.00
170.00
110.00
-46.1%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of special events
N/A
52.00
48.00
23.00
-55.8%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Cost per acre managed
42,723.48
44,588.94
42,000.00
44,223.58
-0.8%
External customer satisfaction rating
4.57
4.71
4.50
4.82
2.4%
Goal Statement:
To provide recreational facilities, programs, and services that meet the needs and interests of residents and visitors in unincorporated neighborhood communities.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 29
Parks Target Range
Parks and Recreation Target Range
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of users
50,080.00
45,178.00
51,600.00
35,276.00
-21.9%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Gross revenue collected
1,296,863.00
1,222,657.00
1,253,470.00
1,033,132.00
-15.5%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Cost per user (in dollars)
24.42
30.78
23.00
42.49
38.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Customer satisfaction rating
4.79
4.69
4.50
5.00
6.6%
Goal Statement:
To operate a safe, supervised, and non-threatening target range that encompasses all aspects of the shooting sports for recreational shooters, law enforcement and military.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 30
Parks Enhanced Marine Law Enforcement
Parks and Recreation/Marine Law Enforcement
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of boating accidents reported
6.00
5.00
10.00
6.00
20.0%
A greater number of boating accidents were reported by law
enforcement agencies during FY20.
Number of public contacts per actual patrol hour
0.78
0.77
0.75
0.83
7.8%
Percent of funded patrol hours used
63.00
61.00
70.00
80.00
31.1%
The increase from the prior year was due to an increase in
activity and contacts, which required additional patrol hours.
Percent of requests processed by EMLEG staff within ten
days of receipt
87.50
100.00
90.00
100.00
0.0%
Goal Statement:
To provide boating safety and education for residents and visitors to allow for quality water craft experiences.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 31
Everglades Holiday Park
Everglades Holiday Park
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Park attendance
939,480.00
803,783.00
1,050,000.00
876,099.00
9.0%
Airboat Tours - Gross Revenue
6,329,495.23
6,719,893.78
6,200,000.00
4,298,751.80
-36.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Goal Statement:
To provide facilities, programs, and services that educate residents and visitors of all ages and abilities on the history of the Everglades, flora and fauna while offering airboat rides, boat ramps, fishing, wildlife viewing, food
concessions, boat rentals, alligator shows, and a campground.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 32
Animal Care and Adoption
Animal Care and Adoption
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of animals sterilized
4,940.00
6,064.00
5,000.00
5,281.00
-12.9%
Number of rabies registration licenses sold
123,108.00
103,526.00
131,000.00
88,172.00
-14.8%
Number of animals sheltered (intake)
13,469.00
13,325.00
12,000.00
9,154.00
-31.3%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of animals adopted
5,657.00
5,979.00
6,100.00
4,217.00
-29.5%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of animals released to rescue groups
1,262.00
1,315.00
1,600.00
1,015.00
-22.8%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of visitors to the shelter
56,454.00
58,188.00
64,000.00
33,452.00
-42.5%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of volunteer hours
9,266.00
25,383.00
10,000.00
12,895.00
-49.2%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of educational outreach programs
186.00
202.00
200.00
95.00
-53.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of foster hours
181,857.00
202,208.00
150,000.00
98,600.00
-51.2%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of pets returned to their owners at the shelter
998.00
989.00
1,040.00
694.00
-29.8%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of animals returned to their owners via the Free
Ride Home Program
483.00
418.00
600.00
263.00
-37.1%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of free or low-cost sterilizations and community
wellness services performed
N/A
9,515.00
6,000.00
3,554.00
-62.6%
The reduction from the prior year was due to fewer rabies tag
sales, which fund the program.
Average response time per call (minutes)
48.77
57.24
37.00
76.03
32.8%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
External customer satisfaction rating
4.62
4.57
4.70
4.50
-1.5%
Live release rate %
75.24
83.79
90.00
84.40
0.7%
Compliance percentage after warning
23.98
13.70
30.00
13.10
-4.4%
Goal Statement:
To promote responsible pet ownership and community safety, reunite the lost, rescue the neglected, increase adoptions, and reduce pet population by offering low-cost sterilization options to our community.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 33
Environmental Engineering and Permitting
Air Quality
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of air quality outreach and education events
coordinated or attended by staff
82.00
91.00
100.00
65.00
-28.6%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percent of days when the outdoor air quality is good
78.08
86.37
80.00
77.24
-10.6%
Percent of inspected facilities that are in compliance
100.00
100.00
95.00
100.00
0.0%
Percent of asbestos sites inspected
44.93
43.25
50.00
49.13
13.6%
Goal Statement:
To protect air, water, soil, and other natural resources for the residents and visitors of Broward County by sustaining and enhancing the overall air quality in Broward County.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 34
Environmental Engineering and Permitting
Waste Regulation
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of licenses and permits issued or renewed
160.00
186.00
174.00
136.00
-26.9%
The decrease from the prior year's value was the result of
fewer requests for operational modifications to existing
facilities.
Number of regulatory inspections performed
193.00
159.00
192.00
149.00
-6.3%
Inspections performed per FTE
64.00
54.00
64.00
49.99
-7.4%
Goal Statement:
To protect the quality of air, water, soil, and other natural resources of Broward County, as well as the health, safety, and welfare of its citizens by regulating solid waste activities and transportation activities of discarded hazardous
materials, sludge, and biomedical waste through licensing, inspections, and enforcement actions.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 35
Environmental Engineering and Permitting
Environmental Assessment and Remediation
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of contaminated sites remediated
57.00
59.00
55.00
48.00
-18.6%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of contaminated sites not yet granted regulatory
closure
731.00
699.00
685.00
676.00
-3.3%
Number of contaminated sites remediated closed to
date
1,756.00
1,813.00
1,815.00
1,849.00
2.0%
Goal Statement:
To restore the groundwater, soil, and surface waters of Broward County and protect the health, safety, and welfare of its citizens and visitors by assessing and cleaning up environmental contamination and by ensuring that
contaminated sites are used or redeveloped in a safe and beneficial manner.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 36
Environmental Engineering and Permitting
Water and Environmental Licensing
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of water licenses/permits issued/renewed
823.00
879.00
860.00
958.00
9.0%
Number of regulatory water inspections performed
199.00
258.00
300.00
211.00
-18.2%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of water violations addressed via enforcement
actions
324.00
129.00
400.00
13.00
-89.9%
The reduction from the prior year was the result of revisions to
inspection policy related to Code inspections.
Number of water licenses processed per FTE
119.00
109.00
86.00
123.00
12.8%
Number of aquatic/wetland licenses/permits issued
1,532.00
986.00
950.00
1,067.00
8.2%
Number of aquatic/wetland regulatory inspections
performed
517.00
357.00
300.00
340.00
-4.8%
Number of aquatic/wetland violations addressed via
enforcement actions
21.00
27.00
25.00
21.00
-22.2%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of tree removal licenses issued/renewed
136.00
199.00
160.00
158.00
-20.6%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Tree inspections performed
981.00
1,067.00
900.00
962.00
-9.8%
Tree inspections per employee
491.00
534.00
450.00
481.00
-9.9%
Tree licenses processed per FTE
69.00
100.00
80.00
79.50
-20.5%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percent of inspected facilities found to be in
compliance with water permit/license conditions
99.33
99.73
99.00
99.00
-0.7%
Percent of inspected facilities in compliance with
permit/license conditions
85.00
88.10
90.00
86.75
-1.5%
Percentage of municipal storm sewer systems monitored
found meeting surface water quality standards
95.34
97.76
98.00
98.25
0.5%
Goal Statement:
To preserve, protect, and enhance water resources and natural resources in Broward County through effective implementation of regulatory programs designed to reduce stormwater/non-point source pollution, encourage effective
uses of the County's water resources, protect property from flooding, provide effective conveyance and treatment of domestic wastewater, preserve and protect freshwater and coastal wetlands, and maintain the County's urban
forest.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 37
Building Code Services
Building Code - Unincorporated / Airport
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of plans reviewed
3,699.00
3,999.00
3,500.00
3,840.00
-4.0%
Number of plans reviewed per plans examiner
2,423.00
1,396.00
1,700.00
831.00
-40.5%
The decrease from the prior year was due to an increase in
staff available to perform plan reviews during FY20.
Percent of plan reviews reviewed within 15 days
85.60
93.00
90.00
100.00
7.5%
Number of permits issued
2,710.00
2,357.00
2,600.00
1,914.00
-18.8%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of inspections performed
9,204.00
9,109.00
9,200.00
9,634.00
5.8%
Number of inspections performed per inspector
2,659.00
1,677.00
2,750.00
2,114.00
26.1%
The variance from the prior year was due to a vacant
inspector position during FY20.
Number of Certificates of Occupancy issued
33.00
36.00
30.00
41.00
13.9%
Number of customers provided service at BCS Permit
Counter
5,501.00
6,516.00
5,500.00
3,104.00
-52.4%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of customers served per counter support staff
1,834.00
2,172.00
1,500.00
913.00
-58.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percentage of Florida Building Code permit inspections
performed within 24 hours of request
96.60
97.00
95.00
100.00
3.1%
External customer satisfaction rating
N/A
N/A
5.00
5.00
N/A
Goal Statement:
To provide the public and agencies comprising the unincorporated areas of Broward County and the Fort Lauderdale-Hollywood International Airport with an acceptable level of life safety through enforcement of the Florida
Building Code (FBC) and applicable state or national codes pertaining to construction methods, plan reviews, permit issuance, and inspections or issuance of Certificates of Occupancy.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 38
Building Code Services
Building Code - Contract Cities
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of plans reviewed for contract cities
14,270.00
14,641.00
14,600.00
12,126.00
-17.2%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of plans reviewed per plans examiner
2,342.00
2,024.00
2,750.00
1,776.00
-12.3%
Number of inspections performed for contract cities
23,325.00
24,348.00
22,200.00
22,216.00
-8.8%
Number of inspections performed per inspector
2,513.00
2,339.00
2,300.00
2,108.00
-9.9%
Goal Statement:
To provide the residents of municipalities under interlocal agreement with Broward County with an acceptable level of life safety through enforcement of the Florida Building Code (FBC) and applicable state or national codes
pertaining to construction methods, plan reviews, and inspections at affordable and competitive hourly rates for municipal clients.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 39
Licensing, Elevator and Regulatory
Contractor Licensing Enforcement
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of certificates of competency renewed
3,168.00
2,971.00
2,750.00
2,902.00
-2.3%
Number of certificates of competency renewed per
support staff
614.00
420.00
580.00
542.00
29.0%
This performance measure is driven by customer demand
within the construction industry and subject to year-to-year
variation. Certificates of Occupancy are issued for new
construction and/or change of occupancy.
Percent of renewal licenses renewed
77.87
86.88
80.00
81.64
-6.0%
Number of new certificates of competency issued
257.00
274.00
285.00
199.00
-27.4%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Cumulative number of new certificates of competency
issued per support staff
52.00
65.00
68.00
47.50
-26.9%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of citations issued to licensed/unlicensed
contractors
119.00
116.00
230.00
94.00
-19.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of complaints received against unlicensed
contractors
156.00
120.00
245.00
94.00
-21.7%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of complaints against unlicensed contractors
per investigator
42.00
37.00
55.00
26.00
-29.7%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of complaints received against licensed
contractors
69.00
50.00
61.00
34.00
-32.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of complaints against licensed contractors per
investigator
19.00
19.00
20.00
9.00
-52.6%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of outreach activities educating the public
about contractor fraud
17.00
20.00
18.00
11.00
-45.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
External customer satisfaction rating
4.12
4.05
4.50
3.50
-13.6%
Goal Statement:
To ensure safe and sound construction by verifying that tradespersons are licensed and qualified and that complaints are handled professionally in order to protect consumers and ensure good construction methods are
implemented.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 40
Licensing, Elevator and Regulatory
Elevator Inspections
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of renewal certificates of operation issued
8,300.00
11,318.00
9,780.00
16,197.00
43.1%
The increase from the prior year was the result of an
organizational focus on compliance for expiring devices.
Number of new certificates of operation issued
244.00
201.00
255.00
240.00
19.4%
This performance measure is driven by customer demand
within the construction industry and subject to year-to-year
variation.
Number of inspections performed
3,737.00
4,394.00
6,500.00
3,774.00
-14.1%
Number of witnessed tests on elevators performed
4,405.00
4,651.00
5,490.00
4,025.00
-13.5%
Inspections and witnessed tests performed per inspector
1,393.00
1,032.00
1,520.00
1,077.00
4.4%
Number of plans reviewed
1,023.00
1,069.00
1,150.00
1,014.00
-5.1%
Plans reviewed per plan reviewer
513.00
536.00
525.00
1,014.00
89.2%
The variance from the prior year was due to staff vacancy
during FY20.
Number of overdue annual inspections
2,221.00
3,072.00
2,180.00
3,739.00
21.7%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Elevator installations not complying with notices to
correct violations within 90 days
434.00
899.00
440.00
930.00
3.4%
Percent of elevators with expired certificates
40.00
44.00
29.00
49.00
11.4%
External customer satisfaction rating
1.50
4.53
3.00
2.50
-44.8%
The annual result is reflected, and is subject to year-to-year
variation.
Goal Statement:
To establish elevator safety and quality service for Broward County citizens through the review of plans, issuance of construction permits, performance of inspections, witnessing of annual testing and processing and issuance of
Certificates of Operation.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 41
Licensing, Elevator and Regulatory
Consumer Regulatory
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of auto repair, and auto body and paint shop
applications processed
1,875.00
1,507.00
2,125.00
2,382.00
58.1%
The increase from the prior year resulted from the addition of
technician application processing during FY20.
Number of chauffeur applications processed
2,328.00
2,765.00
2,425.00
1,953.00
-29.4%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of moving registrations processed
140.00
73.00
95.00
50.00
-31.5%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of auto repair and auto body shops inspected
3,082.00
3,095.00
2,700.00
3,363.00
8.7%
Number of inspections conducted on for-hire vehicles
12,334.00
15,261.00
16,000.00
15,300.00
0.3%
Cumulative number of auto repair and auto body paint
shops inspected per inspector
1,132.00
1,150.00
1,200.00
1,315.00
14.3%
Number of unlicensed vehicles receiving citations
905.00
1,123.00
1,060.00
670.00
-40.3%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percent of citations upheld at hearings
96.00
97.00
95.00
98.00
1.0%
Cumulative number of walk in customers assisted per
Consumer Service representative
2,117.00
1,825.00
2,150.00
1,360.00
-25.5%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of auto repair/auto body complaints
56.00
89.00
93.00
86.00
-3.4%
Percent of identifiable auto repair and auto body shops
licensed and in full compliance
70.00
65.50
65.00
72.52
10.7%
External customer satisfaction rating
3.50
3.83
4.90
4.06
6.1%
Number of enforcement actions issued to auto
repair/body shops and technicians
N/A
N/A
900.00
517.00
N/A
Goal Statement:
To protect public health, safety and welfare by regulating businesses to ensure compliance with the Broward County Consumer Protection ordinances.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 42
Manatee Protection Fund
Manatee Protection Fund
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of new slips issued
14.00
297.00
75.00
98.00
-67.0%
The reduction from the prior year was due to decreased slip
demand.
Total number of slips assigned
15,225.00
15,510.00
15,000.00
15,166.00
-2.2%
Watercraft-related manatee mortality
7.00
6.00
1.00
1.00
-83.3%
The decrease from the prior year was due to conservation
measures implemented under the County's Manatee
Protection Plan, and higher-than-average water temperatures.
Goal Statement:
To provide protection for the Florida manatee through Manatee Protection Plan conservation measures consisting of regulatory and enforcement activities, outreach programs, and monitoring efforts, in conjunction with state-
wide measures and community partners.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 43
Housing Finance and Community Redevelopment
Housing Administration
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of mortgage credit certificates provided to first
time home buyers
72.00
34.00
100.00
51.00
50.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of new affordable multi-family units constructed
318.00
325.00
300.00
335.00
3.1%
Number of residents receiving emergency
shelter/essential services
N/A
776.00
1,000.00
384.00
-50.5%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of residents provided a grant-funded public
service
N/A
1,661.00
1,000.00
2,097.00
26.2%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of individuals that have received housing
counseling assistance
304.00
52.00
180.00
117.00
125.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of residents that have been provided purchase
assistance for new home ownership
67.00
93.00
50.00
87.00
-6.5%
Number of residents receiving assistance to rehabilitate
their residences during the year
51.00
81.00
40.00
62.00
-23.5%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Goal Statement:
To provide all residents of Broward County with opportunities to access safe, decent, affordable housing and public services which are the cornerstones of healthy, successful and sustainable communities.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 44
Environmental Planning and Community Resilience
Beach and Marine Resources
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of coral reef monitoring events
120.00
95.00
65.00
80.00
-15.8%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of miles of beach renourished
1.60
6.80
0.00
0.00
-100.0%
There were no projects planned for beach renourishment
during FY20.
Percent of hatched sea turtle nests experiencing
disorientation events
6.20
5.60
10.00
16.98
203.2%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percent of mooring buoys in a safe and operable
condition
94.75
93.50
90.00
86.25
-7.8%
Percent of publicly accessible County beaches that are
of adequate dimensions to provide storm protection,
recreational opportunities, and sea turtle nesting habitat
95.00
95.00
95.00
95.00
0.0%
Goal Statement:
To protect, restore, and enhance the biological productivity, abundance, and diversity of beach, coastal, and marine resources for the residents of and visitors to Broward County through coordinated efforts involving monitoring,
management, regulation and outreach.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 45
Environmental Planning and Community Resilience
Water Resources Policy and Planning
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Attendance at Water Matters Day
3,872.00
3,686.00
3,500.00
0.00
-100.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Cumulative number of sites certified under NatureScape
Broward Initiative
4,485.00
4,830.00
4,885.00
5,022.00
4.0%
Number of NatureScape Irrigation Service Inspections
341.00
271.00
250.00
194.00
-28.4%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of people trained and served per year through
educational programs and events
17,613.00
23,811.00
18,000.00
9,407.00
-60.5%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of visitors to program websites
104,754.00
27,237.00
50,000.00
18,647.00
-31.5%
The decrease from the prior year's value was the result of
redesign work, new templates and web addresses, and the
removal of inactive links.
Number of Water Resources workshops held and
presentations made
412.00
476.00
400.00
302.00
-36.6%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percentage of municipalities/water control districts
participating in coordinated water resource
management efforts
92.00
92.00
95.00
89.00
-3.3%
Percentage of water demand reduction for large
irrigation users implementing NatureScape Irrigation
Service recommendations
20.10
24.30
20.00
25.00
2.9%
Goal Statement:
To optimize and protect the beneficial uses of water resources, under current and future conditions, for the people and ecosystems within Broward County and to provide overall coordination of countywide water management
efforts through governmental collaborations, planning, technical assessments, policy and regulatory recommendations, and conservation initiatives.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 46
Environmental Planning and Community Resilience
Environmental Monitoring
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Average turnaround time in days from sample receipt to
final report
12.37
17.12
18.00
13.85
-19.1%
The decrease from the prior year's value was the result of
improved instrumentation and consistent staffing levels.
Number of analyses performed by Environmental
Monitoring laboratory
9,537.00
14,543.00
10,000.00
17,129.00
17.8%
The increase from the prior year's value was the result of
additional analyses from the Coral Reef Monitoring Project,
as well as new bacteria and rain event sampling projects.
Number of sites sampled
2,698.00
3,824.00
2,895.00
5,229.00
36.7%
The increase from the prior year's value was due to the
addition of sites from the Coral Reef Monitoring Project, and
additional bacteria and rain event sampling projects.
Goal Statement:
To provide high quality analytical data to Broward County agencies for assessment and protection of the environment as part of policy, planning, management, and regulatory efforts.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 47
Environmental Planning and Community Resilience
Energy and Sustainability
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of local and regional governments participating
in sustainability, energy conservation, and climate
initiatives implemented by the Energy and
Sustainability program
62.00
60.00
60.00
60.00
0.0%
Number of presentations given to increase awareness of
energy, climate, and sustainability issues and gain
community participation in sustainability initiatives
92.00
81.00
60.00
53.00
-34.6%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percentage of Broward County Climate Change Action
Plan priority actions completed
91.00
100.00
100.00
100.00
0.0%
Goal Statement:
To advance planning initiatives and projects that preserve economic vitality, environmental resources, and community well-being under current and future conditions through support for energy conservation efforts, sustainable
practices, outreach, partnerships and implementation of the Climate Change Action Plan.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 48
Planning and Development Management
Development and Environmental Review
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of construction reviews processed
5,572.00
5,289.00
4,500.00
3,948.00
-25.4%
The decrease from the prior year was due to staff vacancy
during FY20 and a change in service provision methodology
in response to the pandemic.
Number of agenda items presented to the County
Commission
99.00
103.00
125.00
85.00
-17.5%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of applications processed
17,917.00
27,987.00
18,500.00
27,563.00
-1.5%
External customer satisfaction rating
4.70
4.72
4.75
4.71
-0.2%
Average time to review customer applications (minutes)
94.36
474.28
40.00
682.33
43.9%
The increase from the prior year was due to staff vacancy and
the provision of additional services during FY20.
Impact/concurrency fees collected ($ millions)
31.10
29.23
20.00
27.20
-6.9%
Goal Statement:
To review and regulate impacts of development to promote sustainable urban growth for residents and businesses.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 49
Planning and Development Management
Planning
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Percent of Land Use Plan amendments reviewed for
Broward County Planning Council within 30 days
88.67
91.50
100.00
91.75
0.3%
Number of amendments adopted to maintain
Comprehensive Plan in compliance with state statute
0.00
16.00
15.00
2.00
-87.5%
This performance measure is driven by requests from the
County and private applicants, which are subject to year-to-
year variation.
Number of planning-related special projects and
assignments
27.00
36.00
20.00
29.00
-19.4%
This performance measure is driven by internal County
requests, which are subject to year-to-year variation.
Number of technical reviews of documents and studies
completed for local, state, and regional agencies
5.00
1.00
10.00
2.00
100.0%
This performance measure is driven by internal County
requests, which are subject to year-to-year variation.
Number of demographic or economic data requests
processed
162.00
130.00
150.00
276.00
112.3%
This performance measure is driven by internal County
requests, which are subject to year-to-year variation.
Number of public outreach meetings and workshops
28.00
27.00
20.00
25.00
-7.4%
Goal Statement:
To provide planning services that promote a sustainable built environment for Broward County residents.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 50
Planning and Development Management
Geographic Information Systems (GIS)
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of digital web-mapping applications
901.00
880.00
300.00
384.00
-56.4%
The decrease from the prior year was due to preparations
made for an Enterprise software update to be made during
FY21.
Number of data and analysis special projects completed
22.00
22.00
20.00
116.00
427.3%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of visits to interactive GIS web
applications/maps
1,436,752.00
7,568,009.00
2,800,000.00
19,553,324.00
158.4%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of embedded County Agency GIS
enterprise/application users
N/A
N/A
600.00
3,500.00
N/A
Number of embedded County Agency GIS
enterprise/application editors and creators
N/A
N/A
200.00
880.00
N/A
Number of GIS applications and projects in
development
N/A
N/A
25.00
68.00
N/A
Goal Statement:
To provide enterprise-wide GIS services that support innovation and efficiency throughout Broward County.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 51
Planning and Development Management
Zoning and Code Enforcement
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of customers served at zoning counter
1,089.00
1,060.00
1,000.00
504.00
-52.5%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of zoning permits reviewed
516.00
600.00
450.00
502.00
-16.3%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percentage of permit applications reviewed within
seven days of intake
96.28
84.00
96.00
94.74
12.8%
Number of non-residential certificates of use issued
35.00
41.00
50.00
33.00
-19.5%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of residential certificates of use issued
899.00
904.00
824.00
776.00
-14.2%
Number of land clearance inspections
395.00
416.00
750.00
620.00
49.0%
The variance from the prior year was due to new housing
developments and an increase in illegal dumping.
Number of lots cleared by vendors
33.00
7.00
50.00
43.00
514.3%
The variance from the prior year was the result of an increase
in the vendor contract.
Cases brought into compliance before vendor
abatement
183.00
206.00
400.00
305.00
48.1%
The variance from the prior year was the result of an
organizational focus on compliance inspections.
Total cases opened
2,007.00
2,068.00
1,760.00
1,629.00
-21.2%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of cases initiated by compliance staff
1,629.00
1,719.00
1,500.00
1,122.00
-34.7%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percent of cases brought into compliance
76.06
83.29
90.00
73.21
-12.1%
Percent of complaints inspected within three days
N/A
90.08
90.00
93.86
4.2%
Number of community standards inspections
3,294.00
3,641.00
2,700.00
2,413.00
-33.7%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Goal Statement:
To promote safety and compliance through zoning regulations for a better community for Broward Municipal Services District residents.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 52
Environmental and Consumer Protection
Environmental Protection
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of active licenses
5,847.00
5,925.00
5,850.00
5,843.00
-1.4%
Number of licenses issued
3,487.00
3,351.00
3,500.00
3,469.00
3.5%
Number of site visits
4,545.00
4,906.00
4,200.00
4,783.00
-2.5%
Number of violations noted
1,346.00
2,232.00
1,000.00
2,323.00
4.1%
Number of enforcement actions taken
794.00
968.00
500.00
841.00
-13.1%
Percent of sites in compliance
66.90
55.00
80.00
50.80
-7.6%
Percent of complaints, license issuances, notices,
citations, and inspections in backlog status
4.40
4.13
5.00
4.16
0.7%
Customer satisfaction rating
4.90
4.30
4.80
4.57
6.3%
Goal Statement:
To protect and restore the environment so that current and future generations enjoy an excellent place to live, work and play.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 53
Environmental and Consumer Protection
Consumer Protection
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of phone calls/public contacts
2,990.00
3,580.00
5,600.00
4,127.00
15.3%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of written complaints received
330.00
476.00
400.00
678.00
42.4%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Volume of internet correspondence
1,146.00
2,589.00
850.00
6,684.00
158.2%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Dollar value of refunds and services returned to
consumers
29,362.00
96,063.00
25,000.00
97,398.00
1.4%
Number of written complaints processed per consumer
analyst
120.00
158.00
130.00
226.00
43.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percent of written complaints closed within 30 days
37.00
49.75
50.00
46.76
-6.0%
External customer satisfaction
3.50
3.83
4.90
4.06
6.1%
Number of emergency and non-emergency medical
vehicle inspections
N/A
N/A
920.00
458.00
N/A
Goal Statement:
To provide consumer protection and education to the public in order to prevent or stop unfair and deceptive trade practices.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 54
Environmental and Consumer Protection
Child Care Licensing and Inspections
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of newly-issued licenses/registrations
60.00
41.00
50.00
37.00
-9.8%
Number of renewed licenses and registrations issued
768.00
785.00
780.00
766.00
-2.4%
Number of child care facilities and child care homes
inspected
N/A
3,170.00
510.00
3,142.00
-0.9%
Average caseload per Child Care Licensing Specialist
65.25
64.43
65.00
60.87
-5.5%
Average number of inspections per inspector
N/A
74.00
50.00
62.62
-15.4%
The decrease from the prior year is due to the filling vacant
inspector positions during FY20.
Percentage of all licensed/registered childcare sites
that are inspected in accordance with Broward County
Ordinances
100.00
99.80
99.00
100.00
0.2%
Percent of new licenses issued and registrations
approved or denied within statutory time frame
100.00
100.00
100.00
100.00
0.0%
External customer satisfaction rating (Child Care
Licensing and Food Services)
4.40
3.97
4.50
4.55
14.6%
Goal Statement:
To ensure the health, safety, welfare and education of children by inspecting child care facilities throughout Broward County, ensuring adherence to regulatory standards.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 55
Environmental and Consumer Protection
Enforcement Administration
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of enforcement actions processed
341.00
496.00
300.00
396.00
-20.2%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Median days to settlement agreement or final order
113.00
153.00
120.00
179.00
17.0%
The variance from the prior year is due to staff vacancy
during FY20.
Goal Statement:
To provide high quality administrative and facilitative support to the environmental regulatory divisions in the areas of enforcement action preparation and issuance, Notice of Violation and Notice of Intent to File Suit case
management, complaint intake management, penalty tracking and collection, and compelled compliance with enforcement standards.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
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Page 56
Administration
FASD Administration
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Total interest income earned (in millions)
42.80
54.29
43.00
46.93
-13.6%
Spread above the Merrill Lynch 1-3 year Treasury &
Agency Index
-0.69
-0.12
0.00
0.77
765.2%
As a result of rate reductions by the Federal Reserve Bank, the
index decreased more rapidly than the County's portfolio
resulting in a positive difference.
Return on investments (percent)
1.60
2.04
2.00
1.51
-26.0%
As a result of rate reductions by the Federal Reserve Bank,
investments with lower yields and a lower Rate of Return were
available to the County during FY20.
Goal Statement:
To efficiently administer the six divisions within the department, and to effectively invest and protect County assets.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 57
Value Adjustment Board
Value Adjustment Board
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of petitions received electronically
17,850.00
17,888.00
15,000.00
18,390.00
2.8%
Percentage of petitions received electronically
95.00
95.51
85.00
93.90
-1.7%
Percentage of petitions that went to hearing
58.46
38.47
40.00
61.00
58.6%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of hearings rescheduled
2,216.00
2,570.00
3,000.00
1,616.00
-37.1%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of folios confirmed by the VAB
4,477.00
3,630.00
3,600.00
3,713.00
2.3%
Average cost of folios confirmed by the VAB ($)
73.91
75.04
72.00
76.43
1.9%
External customer satisfaction rating
4.88
4.68
4.80
N/A
N/A
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Goal Statement:
To manage the Administrative Review Process, on behalf of the Value Adjustment Board (VAB), for the taxpayers of Broward County in order to provide a means for taxpayers to appeal the assessments placed on their property by
the Property Appraiser's Office.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
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Page 58
Accounting
Accounting
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of invoices processed
127,883.00
123,393.00
113,000.00
129,257.00
4.8%
Number of credit card transactions
60,766.00
56,156.00
62,000.00
46,748.00
-16.8%
The decrease in transactions from the prior year is attributed
to increased monitoring and coordination by Accounting staff.
Number of paychecks and direct deposits per fiscal year
164,846.00
162,713.00
160,000.00
168,399.00
3.5%
Average number of days to pay invoice from invoice
date
29.00
27.00
20.00
27.25
0.9%
Percent of time all financial reporting deadlines are
met
69.00
85.00
85.00
85.00
0.0%
External customer satisfaction rating
4.00
4.00
4.00
4.00
0.0%
Cost per check/direct deposit
3.18
3.46
3.45
3.46
0.0%
Average number of days to pay invoice from receiver
date
20.00
22.00
20.00
22.00
0.0%
Receipt of GFOA Certificate of Excellence in financial
reporting
1.00
1.00
1.00
1.00
0.0%
Goal Statement:
To ensure accurate financial records are maintained; provide financial information and reports to management, the State, and other interested parties; to ensure vendors and employees of the County are paid timely and all
applicable statutes and policies are complied with.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 59
Enterprise Technology Services
Customer Program Office
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of IT Security compliance audits/scans
completed
166.00
162.00
200.00
162.00
0.0%
Number of high and medium security vulnerabilities
fixed
438.00
391.00
500.00
418.00
6.9%
Number of employees who complete the Cyber Security
Awareness training
7,037.00
6,923.00
5,000.00
8,550.00
23.5%
The increase from the prior year was the result of additional
security precautions implemented during FY20.
Number of project reviews or audits
12.00
13.00
6.00
30.00
130.8%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Internal customer satisfaction rating
4.88
4.90
4.80
4.79
-2.2%
Cost per student for in-house instructor led IT training
22.68
50.25
48.00
56.19
11.8%
Goal Statement:
To provide enterprise information technology (IT) project portfolio management; manage customer and vendor relationships; provide skilled IT project management, customer service assistance, and technology training; develop
integrated IT policies; and translate IT policies into executable processes for dissemination to the IT workforce.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 60
Enterprise Technology Services
Application Services
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of application code reviews
12.00
5.00
12.00
5.00
0.0%
Number of new/enhanced mobile friendly applications
delivered
11.00
5.00
12.00
4.00
-20.0%
Several large level initiatives required more resources and
time than anticipated.
Customer satisfaction rating
4.80
4.90
4.90
5.00
2.0%
Percent of application development tickets past due
17.00
15.00
15.00
13.00
-13.3%
Goal Statement:
To promote e-government applications by enabling easy access to Broward County data and services, and provide timely and quality service to all county agencies for maintenance and enhancement of existing information
system applications.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 61
Enterprise Technology Services
Infrastructure Services
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of requests received by the ETS Service Desk
77,652.00
59,595.00
75,000.00
77,612.00
30.2%
A new system was implemented in FY20 that has increased
capabilities and offered more request options to agencies
than the prior system, resulting in an increase in users and
requests.
The number of network outages for County maintained
equipment affecting more than 25 personnel lasting
more than 60 minutes between 7:00AM-6:00PM
0.00
0.00
5.00
0.00
N/A
Average time per call of Trouble Tickets resolved by
Level 1 Service Desk support personnel (minutes)
3.50
4.92
6.00
5.21
5.9%
Percentage of Problem Priority 1 Incidents resolved
within 4 hours
84.00
65.00
90.00
68.00
4.6%
Percentage of requests resolved on first contact by ETS
Service Desk personnel
78.04
83.00
75.00
84.00
1.2%
Percentage of Service Desk calls answered in less than
one minute
91.30
92.00
99.00
83.00
-9.8%
Goal Statement:
To provide the highest quality information technology infrastructure services for all activities and business services provided by the Board, and to provide dynamic innovative solutions in a reliable, effective, and secure manner to
improve business decision-making and foster work process enhancements.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 62
Human Resources
Human Resources/General Services
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Personnel transactions processed
4,288.00
3,604.00
4,500.00
2,917.00
-19.1%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Formal position reviews
291.00
263.00
200.00
158.00
-39.9%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of applications received countywide
45,339.00
46,602.00
45,000.00
32,334.00
-30.6%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Total number of positions filled
824.00
872.00
900.00
608.00
-30.3%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Time to Fill (Average number of days from requisition
creation in online recruitment system to offer
acceptance)
N/A
62.50
75.00
72.50
16.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Time to Start (Average number of days from acceptance
to start date)
N/A
35.00
22.00
30.75
-12.1%
Ratio of HR FTE, per 100 Government FTEs
0.93
0.99
0.75
1.06
7.1%
First year of service turnover rate %
18.20
20.10
17.00
13.80
-31.3%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Goal Statement:
To effectively develop, manage, and improve Broward County's Human Resource programs for residents and County employees to ensure equal employment opportunity and sound human resource related business practices in an
ethical, cost effective, and innovative manner.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 63
Human Resources
Human Resources/Learning and Organizational Development
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of HR-Sourced learning events delivered
670.00
772.00
650.00
887.00
14.9%
Number of employees receiving tuition reimbursement
N/A
314.00
260.00
303.00
-3.5%
Percentage of the workforce receiving training
28.13
16.67
28.00
32.45
94.7%
The increase from the prior year was due to a recurring
mandatory County training, as well as instruction provided as
a result of the pandemic.
Goal Statement:
Learning and Organizational Development supports performance improvement for Broward County employees through strategically aligned development opportunities resulting in enhanced efficiencies and improved
productivity.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 64
Human Resources - Employee Benefits
Employee Assistance Program
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of employee office visits
426.00
405.00
450.00
449.00
10.9%
Number of organizational interventions
52.00
40.00
35.00
25.00
-37.5%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of training classes
31.00
28.00
30.00
27.00
-3.6%
Number of requests for new services
330.00
373.00
350.00
406.00
8.8%
Number of management consultations
50.00
26.00
45.00
55.00
111.5%
The variance from the prior year was due to an increase in
requests for assistance with staff wellbeing due to the COVID-
19 pandemic.
Current active cases/month
139.50
122.75
130.00
142.00
15.7%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percentage of clients that follow through with a referral
81.00
85.00
85.00
76.50
-10.0%
Percentage of cases resolved without obtaining a
referral
43.00
37.00
50.00
21.75
-41.2%
The decrease from the prior year was due to an increase in
brief session work, which does not typically result in a referral.
Internal customer satisfaction rating
4.93
4.91
4.80
4.92
0.2%
Training evaluation rating
4.81
4.76
4.50
4.63
-2.7%
Goal Statement:
To provide assistance to Broward County employees and their families in order to improve their quality of life both at home and on the job, and provide agencies resources to safely deliver County services.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 65
Human Resources - Employee Benefits
Employee Benefits Administration
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of wellness programs/seminars offered
1,009.00
1,049.00
1,100.00
850.00
-19.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Average number of clients per program
18.00
19.00
30.00
30.00
57.9%
The increase from the prior year was due to the inclusion of
online wellness programs in FY20.
Benefit plan assistance contacts (walk-in, phone, mail,
email, fax) per 100 benefit-eligible employees (active,
COBRA and retirees)
123.00
80.16
100.00
79.67
-0.6%
Internal customer satisfaction rating
3.80
N/A
4.50
4.45
N/A
This measure is reported during the first quarter. The annual
result is reflected in the report.
New hire satisfaction rating for benefits orientation
program
94.00
95.75
85.00
96.75
1.0%
Number of unique employees participating in a health,
wellness or lifestyle program or seminar per 100 benefit-
eligible employees
54.00
36.00
60.00
59.00
63.9%
The increase from the prior year was due to the inclusion of
online wellness programs in FY20.
Employee satisfaction rating for health/dental/vision
plans
88.00
N/A
80.00
91.00
N/A
This measure is reported during the first quarter. The annual
result is reflected in the report.
Goal Statement:
To provide a comprehensive, affordable, and accessible employee benefit program for Broward County employees in order to maximize service and provide the best use of these benefits.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 66
Purchasing
Purchasing Administration
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Dollar value of goods sold as surplus (auction or sale)
755,632.29
101,337.62
755,000.00
473,884.01
367.6%
The variance from the prior year was primarily the result of
$352,000 in goods sold during the FY20 Fleet Auction.
Training events delivered (internal County events and
public outreach events)
13.00
28.00
12.00
31.00
10.7%
Total central procurement activities
2,010.00
1,770.00
2,100.00
1,761.00
-0.5%
Total central procurement activities per professional
position
46.74
41.17
50.00
40.95
-0.5%
Cost per central procurement activity
2,554.49
2,943.47
2,530.00
2,967.57
0.8%
Average number of days to process construction bids
within the Board's award authority
238.44
252.17
175.00
274.88
9.0%
Average number of days to process construction bids
within the Director of Purchasing Division's award
authority
246.07
214.84
125.00
199.86
-7.0%
Average number of days to process commodities &
general services bids within the Board's award authority
255.04
212.62
150.00
221.44
4.1%
Average number of days to process commodities &
general services bids within the Director of Purchasing
Division's award authority
100.18
131.60
100.00
105.86
-19.6%
Reduced volumes and other business changes related to the
pandemic allowed for timely awards, despite two extended
procurements which occurred during the 4th quarter.
Average number of days to award RLIs/RFPs within the
Board's award authority
383.46
428.27
255.00
364.90
-14.8%
Average number of days to award RLIs/RFPs within
Director of Purchasing Division's award authority
198.70
191.19
150.00
221.65
15.9%
The increase from the prior year was related to extended
negotiations which involved complex proposals.
Average number of days to award informal quotations
and qualified vendor list (QVL) procurements
107.07
156.84
75.00
137.42
-12.4%
Average number of days to award sole source,
emergency, or after-the-fact procurement
67.43
57.28
60.00
40.73
-28.9%
The decrease from the prior year was due to process changes
which improved time to award, as well as an increase in
activity not subject to the procurement code.
Average number of days to award work authorization,
amendments, or change orders
30.35
28.96
25.00
23.22
-19.8%
The decrease from the prior year was due to process changes
which improved time to award.
Internal customer satisfaction rating
N/A
N/A
4.25
N/A
N/A
No surveys were conducted during the fourth quarter.
Goal Statement:
To achieve the highest standard of public procurement and foster transparency in the procurement process; maintain a unified purchasing system to procure all commodities and general, professional, and construction services;
and to dispose of surplus items for all agencies under the supervision of the Board of County Commissioners.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 67
Records, Taxes and Treasury
County Records
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Total documents recorded
719,010.00
730,640.00
700,000.00
682,717.00
-6.6%
Number of customers served (Official records research
assistance)
13,028.00
10,862.00
13,500.00
4,924.00
-54.7%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of Verbatim Minutes produced
50.00
68.00
60.00
59.00
-13.2%
Number of Summary Minutes produced
18.00
12.00
25.00
13.00
8.3%
Number of records dispositions processed
40.00
9.00
28.00
0.00
-100.0%
Disposition processing was suspended during the temporary
closure of the Records Center for relocation, causing a
variance from the prior year total.
Number of records transmittals processed
54.00
23.00
75.00
33.00
43.5%
Beginning during Q3, FY19, transmittal processing was
limited during the temporary closure of the Records Center for
relocation, causing a variance from the prior year total.
Average number of calendar days between receipt and
recordation of documents
1.23
1.18
1.50
1.24
4.7%
Average time spent per record disposition (hours)
16.27
5.89
30.00
0.00
-100.0%
Disposition processing was suspended during the temporary
closure of the Records Center for relocation, causing a
variance from the prior year total.
Average time spent per record transmittal (hours)
3.31
3.74
6.00
4.01
7.3%
Average time spent per record retrieval (minutes)
32.02
30.07
25.00
24.92
-17.1%
Retrievals were limited to emergency requests during the
temporary closure of the Records Center for relocation, which
allowed for faster processing.
Average time spent per record shelving (minutes)
2.20
3.76
4.00
6.54
73.8%
The increase from the prior year was due to vacant specialist
positions during FY20.
Average number of documents recorded per FTE in the
Recording section per day
51.15
53.93
50.00
51.80
-4.0%
Percentage of total documents recorded electronically
74.73
78.66
75.00
82.15
4.4%
External customer satisfaction rating
4.77
4.87
4.75
N/A
N/A
No surveys were conducted during FY20.
Average number of days from meeting to minutes
completion
11.60
12.70
12.00
12.55
-1.2%
Number of Public Records / research requests per staff
member in this function per day
1.60
1.40
2.00
1.11
-20.5%
The temporary closure of the records center and increased
availability of digital records resulted in fewer requests.
Number of boxes handled per employee per day
17.36
8.48
25.00
5.68
-33.0%
The temporary closure of the Records Center for relocation
restricted handling to emergency requests only.
Number of records management search/research
requests per staff member per day
1.53
0.65
3.00
0.21
-67.8%
The temporary closure of the records center and increased
availability of digital records resulted in fewer requests.
Goal Statement:
To administer the Public Records for the citizens of Broward County for the purpose of cataloging public records and ensuring compliance with Florida law.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 68
Records, Taxes and Treasury
Operations/Treasury
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Bank reconciliations performed per employee
426.50
407.00
408.00
502.00
23.3%
The increase from the prior year was due to increased County-
issued bond activity during FY20.
Cash receipts monitored (in billions)
5.47
6.19
5.70
7.30
17.9%
The increase from the prior year was due to increased County-
issued bond activity during FY20.
Goal Statement:
To provide administration, business operations and application-specific technical support services; perform check disbursements and bank reconciliations; and execute debt service on County-bonded debt.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
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Page 69
Records, Taxes and Treasury
Tourist Development Tax
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Total revenue collected (in millions)
83.20
88.70
89.90
66.10
-25.5%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Total number of tax transactions processed per tax tag
clerk
10,426.00
10,520.00
10,500.00
10,646.00
1.2%
External customer satisfaction rating
4.90
4.90
4.80
4.90
0.0%
Expense as a percent of collections
0.60
0.50
0.70
0.80
60.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Goal Statement:
To administer, audit, and enforce the collection of Tourist Development Taxes pursuant to applicable laws and ordinances relating to this tax for the purpose of supporting the tourism activities of the Greater Fort Lauderdale
Convention and Visitors Bureau, the Convention Center, and the debt service requirements of the County Civic Arena.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 70
Records, Taxes and Treasury
Auto Tags
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Total transactions completed
2,383,566.00
2,271,326.00
2,437,033.00
2,244,798.00
-1.2%
Transactions per employee
43,337.00
42,616.00
44,309.00
40,815.00
-4.2%
Percentage of e-commerce transactions to total
transactions processed
21.10
23.10
23.30
28.20
22.1%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Goal Statement:
To responsively serve our customers through successful partnerships, providing the public with efficient methods and service relative to the registration and title processing for motor vehicles, vessels, mobile homes, and issuance
of disabled parking permits. To ensure chain of ownership and payment of mandated taxes and fees per State Statute and Department of Highway Safety and Motor Vehicles rules and regulations.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 71
Records, Taxes and Treasury
Taxes, Licenses, Enforcement and Personal Property
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Local business tax customers
74,779.00
75,961.00
85,000.00
72,492.00
-4.6%
Local business tax revenues
3,611,304.00
3,606,297.00
4,000,000.00
3,392,071.00
-5.9%
Number of current tax bills processed in office
179,133.00
160,677.00
175,000.00
126,923.00
-21.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of tax deeds applications brought to auction
1,058.00
983.00
1,100.00
1,012.00
3.0%
Enforcement actions against delinquent tangible
personal property or business tax receipts accounts
29,732.00
28,322.00
25,000.00
28,691.00
1.3%
Overall delinquency collected for past seven tax rolls
versus delinquency stated on April 1st of past seven tax
rolls
93.50
93.75
95.00
92.18
-1.7%
External customer satisfaction rating
4.95
4.94
4.80
4.93
-0.2%
Goal Statement:
To collect and process current and delinquent real and personal property ad valorem and non-ad valorem assessments on behalf of taxing authorities, local business taxes, hunting and fishing license fees, other State and County
license fees, and other debts owed to Broward County in accordance with State Statutes, Rules and Regulations and Broward County ordinances.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 72
Risk Management
Risk Management Administration
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Internal customer satisfaction rating
4.89
4.84
4.85
4.82
-0.4%
Goal Statement:
In accordance with State Statutes, provide and effectively manage the County's Self-Insurance Program at the lowest possible cost and in the best interests of the citizens and employees of Broward County, and ensure the safety
and well-being of all County employees and the public visiting County property.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 73
Risk Management
Risk Management Workers' Compensation
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
New workers' compensation (WC) claims processed and
administered
541.00
548.00
480.00
587.00
7.1%
"Best practices" adherence rating for adjusters
75.50
74.00
88.00
79.16
7.0%
Percentage of workers' compensation medical bills paid
within 45 days from receipt per State mandate
99.61
99.33
99.00
99.64
0.3%
Percentage of workers' compensation indemnity
payments paid within seven days of due date
98.84
96.95
99.00
96.28
-0.7%
Workers' compensation self-insurance costs per
employee (dollars)
752.00
691.00
750.00
709.00
2.6%
Workers' compensation internal customer satisfaction
rating
4.75
4.29
4.80
4.77
11.2%
Workers' compensation claims closed as a percentage
of claims opened annually
97.97
102.00
100.00
102.00
0.0%
Average number of workers' compensation claims
closed per claim adjuster annually
177.00
186.00
100.00
200.00
7.5%
Number of workers' compensation claims per 100
employees
6.80
6.70
6.00
7.22
7.8%
Percent of prescription dollars disbursed through
preferred provider
85.00
94.00
88.00
54.00
-42.6%
The decrease from the prior year resulted from a change in
the pharmacy benefit manager for Workers' Compensation
claims.
Goal Statement:
To investigate, administer, and resolve all work related injury claims in accordance with Florida Statutes, Chapter 440.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 74
Risk Management
Risk Management Liability
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
New general liability (GL) claims processed and
administered
159.00
244.00
180.00
314.00
28.7%
The increase from the prior year was due to a change in
claim processing to include all claims referred to and
investigated by the County.
New auto liability (AL) claims processed and
administered
44.00
70.00
45.00
133.00
90.0%
The increase from the prior year was due to a change in
claim processing to include all claims referred to and
investigated by the County.
New Mass Transit (MT) claims processed and
administered
244.00
351.00
300.00
298.00
-15.1%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Liability self-insurance costs per capita
1.20
1.08
1.55
1.00
-7.4%
General liability claims closed as a percentage of
claims opened annually
119.00
91.00
90.00
116.00
27.5%
The increase from the prior year was due to an organizational
focus on resolving existing claims during FY20.
Automobile liability claims closed as a percentage of
claims opened annually
116.00
89.00
95.00
99.00
11.2%
Mass Transit claims closed as a percentage of claims
opened annually
115.00
102.00
95.00
126.00
23.5%
The increase from the prior year was due to an organizational
focus on resolving existing claims during FY20.
Average number of liability claims closed per claim
adjuster annually
130.00
161.00
175.00
218.00
35.4%
The increase from the prior year was due to an organizational
focus on resolving existing claims during FY20.
Number of general liability claims per 10,000 County
population
0.84
1.27
0.93
1.62
27.6%
The increase from the prior year was due to a change in
claim processing to include all claims referred to and
investigated by the County.
Percentage of costs recovered for repair/replacement of
County owned assets
60.84
75.40
70.00
65.77
-12.8%
Internal customer satisfaction rating
4.29
4.57
4.60
4.67
2.2%
Goal Statement:
To resolve investigated claims in a expeditious manner based on the respective liability and/or damages of the involved party(ies) while managing associated expenses in accordance with Florida Statute 768.28.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 75
Risk Management
Risk Management Safety and Occupational Health
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of training sessions provided
147.00
148.00
150.00
132.00
-10.8%
Number of criminal background checks completed
4,362.00
3,730.00
3,800.00
2,155.00
-42.2%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of post employment-offer physicals provided
1,295.00
1,377.00
1,200.00
756.00
-45.1%
The decrease from the prior year was due to a change in the
post-employment policy for non-safety positions.
Number of medical surveillance tests provided
992.00
815.00
850.00
850.00
4.3%
Number of safety activities conducted (site visits,
assessments, audits, inspections)
304.00
160.00
290.00
314.00
96.3%
The increase from the prior year was the result of reduced
vacancy, which allowed for additional training, visits, and
audits.
Number of occupational health activities conducted
(site visits, assessments, audits, inspections)
421.00
305.00
400.00
413.00
35.4%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of Safety and Occupational Health
recommendations implemented by County agencies
85.00
64.00
72.00
107.00
67.2%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Average daily number of driver's license reviews for
authorized drivers
7,948.00
8,641.33
8,100.00
8,750.00
1.3%
Internal customer satisfaction rating
4.45
4.83
4.80
4.67
-3.3%
Goal Statement:
To provide safe and healthful workplace conditions for County employees and the public, and to ensure the fitness of County employees in the performance of their job responsibilities.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 76
Administration - Human Services
Administration - Human Services
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Percent of performance based outcomes achieved in
contracted programs
95.00
91.50
95.00
86.20
-5.8%
Percent of contracted funding utilized
98.00
96.70
90.00
93.20
-3.6%
Percent of outcomes achieved in direct service
programs
64.00
60.00
70.00
58.00
-3.3%
Average number of days taken to fill a position from
requisition creation date to employee start date (full life
cycle)
95.65
88.17
85.00
93.88
6.5%
Customer satisfaction rating
4.80
4.80
4.50
4.74
-1.3%
Goal Statement:
To effectively and efficiently provide innovative health and human service programs that assist Broward County's children, elderly and low income individuals and families achieve well-being and enhance their quality of life, as
well as generate revenue, maximize resources, ensure accountability and lead the community in sharing human service expertise.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 77
Administration - Human Services
Office of Evaluation and Planning
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Amount of new grant funding (in millions) awarded for
internal and external providers
12.80
12.10
10.00
12.50
3.3%
Number of collaborative funding proposals submitted
9.00
10.00
12.00
6.00
-40.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Goal Statement:
To support the Human Services Department through the development, coordination, and maintenance of a continuous quality improvement system through planning, data management, grants development and emergency
management functions.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 78
Crisis Intervention and Support
Administration - Crisis Intervention and Support
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Percent of Local, State, and Federal contract funding
utilized
N/A
98.00
90.00
89.00
-9.2%
External customer satisfaction rating
N/A
4.58
4.50
4.82
5.2%
Goal Statement:
To provide administrative, fiscal and operational support and oversight to ensure efficiency, productivity and statutory compliance of direct services offered by the three Sections: Justice Services, the Nancy J. Cotterman Center
Crisis/Counseling Section and the Child Protection Team and Medical Services Section.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 79
Crisis Intervention and Support
Justice Services
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of youth committing a misdemeanor offense
and referred to the program (Juvenile Civil Citation)
730.00
697.00
760.00
332.00
-52.4%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percentage of youth enrolled who successfully
complete the program (Juvenile Civil Citation)
90.00
88.00
87.00
93.00
5.7%
Number of youth enrolled who successfully complete
the program (Juvenile Civil Citation)
734.00
560.00
662.00
400.00
-28.6%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percentage of youth enrolled who successfully
complete the program and who do not re-offend within
1 year (Juvenile Civil Citation)
99.00
98.00
90.00
100.00
2.0%
Number of youth enrolled who successfully complete
the program and who do not re-offend within 1 year
(Juvenile Civil Citation)
689.00
713.00
512.00
547.00
-23.3%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percentage of youth issued a civil citation and who are
eligible for the program (Juvenile Civil Citation)
98.00
98.00
80.00
98.00
0.0%
Number of youth enrolled in the program who would
otherwise be detained (Juvenile Predisposition Services)
73.00
61.00
85.00
111.00
82.0%
The increase from the prior year is the result of the redesign of
Florida's Detention Risk Assessment Instrument.
Percentage of youth enrolled who successfully
complete the program (Juvenile Predisposition
Services)
95.00
91.00
85.00
92.00
1.1%
Average number of days enrolled youth spent in secure
detention (Juvenile Predisposition Services)
4.21
5.34
5.00
9.10
70.4%
The number of days ordered in secure detention is within the
discretion of the Court, and is subject to year-to-year
variation.
Number of adults committing a misdemeanor offense
that are referred to the program (Adult Civil Citation)
N/A
14.00
240.00
38.00
171.4%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percent of adults enrolled who successfully complete
the program (Adult Civil Citation)
N/A
100.00
70.00
97.00
-3.0%
Number of enrolled adults who successfully complete
the program (Adult Civil Citation)
N/A
4.00
168.00
31.00
675.0%
The increase from the prior year was due to an increase in
Citations.
Goal Statement:
To provide equity and strength-based services that improve client outcomes and opportunities by managing processes and promoting systemic change to divert individuals away from the justice system.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 80
Crisis Intervention and Support
Nancy J. Cotterman Center
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Episodes of victims services provided to consumers
26,291.00
21,855.00
22,000.00
19,782.00
-9.5%
Number of crisis intervention units of service provided
24,545.00
18,677.00
24,000.00
14,861.00
-20.4%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percentage of medical examination reports sent to
Child Protective investigators within 10 days after the
examination
96.00
98.00
90.00
99.00
1.0%
External customer satisfaction rating
4.82
4.85
4.50
4.83
-0.4%
Percentage of clients successfully completing treatment
98.10
97.00
95.00
99.00
2.1%
Average number of crisis intervention units of service
provided per Crisis Intervention Counselor (CIC)
858.65
715.00
2,000.00
559.00
-21.8%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percentage of clients achieving clinically significant
improvement based on evidenced-based assessment
tools
71.15
69.00
85.00
62.00
-10.1%
Goal Statement:
To reduce further trauma to victims of assault/abuse and their families through specialized forensic medical examination and assessment, crisis intervention, and forensically sensitive therapy to ameliorate functional impairment,
and to conduct outreach to non-reporting victims through community awareness activities.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 81
Broward Addiction Recovery
Admissions
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Percent of consumers who are assessed at Admissions
and are referred to and enroll in treatment services
within the agency
78.50
75.30
65.00
74.00
-1.7%
Percent of consumers who are assessed at Admissions
who are involved in the Criminal Justice System
76.20
49.30
70.00
48.80
-1.0%
Percent of Criminal Justice System consumers who are
assessed at Admissions and are referred to and enroll in
treatment services within the agency
42.30
68.80
60.00
62.60
-9.0%
Goal Statement:
To serve as the interface between Broward Addiction Recovery Center (BARC) and all who present for evaluation of their substance use needs, coordinating and reducing transition time between Levels of Care within the agency.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 82
Broward Addiction Recovery
Broward Addiction Recovery Administration
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Total number of consumers screened
3,125.00
4,308.00
3,000.00
3,974.00
-7.8%
Number of consumers who enrolled in Residential or
any Outpatient Treatment program within the agency
upon referral from Admissions or Detox
1,278.00
1,281.00
1,350.00
1,054.00
-17.7%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percent of consumers who are referred by Admissions or
Detox and enroll in Residential or any Outpatient
Treatment program within the agency
74.00
72.50
75.00
75.60
4.3%
Percent of successful completions from any treatment
Level of Care
50.80
57.30
60.00
61.30
7.0%
External customer satisfaction rating
4.60
4.42
4.50
4.38
-0.9%
Percent of all contract funding utilized
100.00
97.00
100.00
95.80
-1.2%
Goal Statement:
Broward Addiction Recovery Center (BARC) strives to provide effective treatment, resulting in high client satisfaction rates and low relapse rates, by utilizing best practice quality assurance and performance improvement
management strategies.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 83
Broward Addiction Recovery
Detoxification Services
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of enrollments in the Detoxification program
1,946.00
2,916.00
2,210.00
2,120.00
-27.3%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percent of Detoxification beds utilized
89.90
90.40
90.00
73.30
-18.9%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percent of consumers who successfully complete
Detoxification
71.80
69.00
75.00
62.00
-10.1%
Percent of consumers who complete Detoxification and
who are referred and enroll in treatment within the
agency
66.60
73.60
75.00
80.30
9.1%
Goal Statement:
To provide premier services to all who need safe and medically managed detoxification services, while evaluating clients/patients' ongoing needs for substance use treatment.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 84
Broward Addiction Recovery
Outpatient Services
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of enrollments in any level of Outpatient
Treatment Services
1,332.00
1,190.00
1,300.00
1,013.00
-14.9%
Percent of consumers who successfully complete the
Intensive Outpatient Level of Care within Outpatient
Treatment Services
46.30
46.50
50.00
48.50
4.3%
Percent of consumers who successfully complete the
Outpatient Level of Care within Outpatient Treatment
Services
55.00
57.50
50.00
58.70
2.1%
Goal Statement:
To provide best practice treatment to clients with substance use and co-occurring disorders whose recovery efforts are supported in a structured, less restrictive environment to reduce the occurrence of clients' relapse.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 85
Broward Addiction Recovery
Residential Services
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of enrollments in Residential Treatment
Services
762.00
823.00
750.00
635.00
-22.8%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percent of Residential beds utilized
88.90
93.70
90.00
75.60
-19.3%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percent of consumers who successfully complete
Residential Treatment
58.70
61.60
65.00
64.70
5.0%
Goal Statement:
To provide best practice treatment to clients with substance use and co-occurring disorders whose recovery efforts require treatment in a structured, restrictive environment to reduce the occurrence of clients' relapse, and
minimizing teratogen exposure to pregnant women's unborn children until birth.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 86
Community Partnerships
Administration - Community Partnerships
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Average number of contracts administered and
monitored per contract manager
9.43
9.39
13.00
10.50
11.9%
Percentage of performance based outcomes achieved
in contracted programs
95.00
91.00
95.00
86.20
-5.3%
External customer satisfaction rating
4.28
4.28
4.40
4.45
4.0%
Funding leveraged by County funds ($ millions)
12.70
12.40
11.00
12.90
4.0%
Number of clients served through County contracts
103,959.00
90,392.00
94,000.00
70,669.00
-21.8%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Average number of calendar days to process contracted
services invoices and send to Accounting
13.45
11.95
12.00
14.63
22.4%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Goal Statement:
To work collaboratively with community partners including funders, non-profit and for profit providers, faith-based organizations, governmental entities, advocates and consumers in assuring that community-based human services
are cost effective, coordinated and performance-based in meeting the needs of the residents of Broward County.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 87
Community Partnerships
Children's Services
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Percentage improvement in social and emotional
functioning
94.90
92.80
90.00
93.00
0.2%
Percentage reduction/elimination of use of drugs and
alcohol
85.85
87.10
85.00
86.85
-0.3%
Percent of clients who remain in the community post
discharge and are not hospitalized or placed in a
residential treatment or Department of Juvenile Justice
facility
96.50
95.20
90.00
97.80
2.7%
Percentage of client’s families that experience
decreased family stress
100.00
100.00
85.00
100.00
0.0%
External customer satisfaction rating
4.60
4.59
4.40
4.14
-9.8%
Goal Statement:
To improve the quality of life and empower Broward's families with children by effectively and efficiently developing and supporting systems of care in collaboration with other community stakeholders.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 88
Community Partnerships
Health Care Services
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Percent of eligible children receiving appropriate
immunizations
100.00
100.00
97.00
95.00
-5.0%
Percent of patients reporting satisfaction with primary
care services
96.00
80.90
95.00
89.00
10.0%
Percent of clinic patients seen and discharged within
the time outlined in the contractual agreement
93.70
68.37
85.00
84.00
22.9%
The increase from the prior year is the result of process
improvement initiatives implemented by the North Broward
Hospital District.
Number of medical encounters provided to patients for
primary care
199,764.00
98,030.00
199,850.00
17,458.00
-82.2%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percent of clients that effectively stabilize/improve their
condition (not re-admitted within 90 days)
96.00
94.10
95.00
96.00
2.0%
Goal Statement:
To provide effective administration and management of contracted health care services in Broward County for indigent residents in need of health care, mental health, and HIV/AIDS services ensuring quality services, promoting
integration and following best practices.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 89
Community Partnerships - Homeless Services Fund
Homeless Services
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Percentage of unsheltered homeless
37.48
48.16
31.00
44.50
-7.6%
Percentage of Homeless Assistance Center Dorms
utilized: for Families
89.50
93.00
95.00
78.40
-15.7%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percentage of Homeless Assistance Center Beds
utilized: for Individuals
97.00
98.60
95.00
72.80
-26.2%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percentage of clients that move from emergency
shelters to permanent housing
31.00
33.50
25.00
38.50
14.9%
Goal Statement:
To help build and maintain an optimal "continuum of care" of homeless services, promote solutions to homelessness, coordinate funding for key services, and assist homeless persons to move to self-sufficiency and permanent
housing.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 90
Elderly and Veterans Services
Behavioral Health Administration
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Percent of consumer satisfaction surveys completed and
submitted timely
N/A
100.00
100.00
100.00
0.0%
Goal Statement:
To provide administrative and management oversight to the behavioral health components of Elderly and Veteran's services, in order to deliver comprehensive service planning to older adults (55+) with diagnosed mental health
disorders, who are at risk of requiring more intensive and restrictive institutional placements.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 91
Elderly and Veterans Services
Elderly Programs
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Percentage of consumers receiving community care
services who maintain a successful recovery and/or
remain in the least restrictive environment
100.00
100.00
98.00
100.00
0.0%
Number of customer relation unit calls for service
53,816.00
51,802.00
50,000.00
62,213.00
20.1%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of consumers served
836.00
725.00
650.00
817.00
12.7%
Average monthly service plan cost per consumer served
266.25
244.72
250.00
243.37
-0.6%
External customer satisfaction rating
4.45
4.33
4.50
4.07
-6.0%
Goal Statement:
Assist elders in maintaining their independence while preventing premature hospitalizations or institutionalization by providing for housing, sustainability assistance, screening and intake, memory care, and case aide services that
improve care management.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 92
Elderly and Veterans Services
Elderly and Veterans Administration
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Percentage of case manager time engaged in direct
service provision
73.75
75.75
70.00
71.50
-5.6%
Percent of grant performance based outcomes
achieved
84.00
99.09
80.00
97.00
-2.1%
Dollar value of co-payments received
318,959.23
335,541.07
300,000.00
167,768.38
-50.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Total amount of in-service training hours provided to
staff
1,850.00
2,254.00
1,800.00
1,780.75
-21.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of community outreach events
65.00
63.00
60.00
36.00
-42.9%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Goal Statement:
To provide services using a "No Wrong Door" approach that aims to improve the quality of life while developing additional community resources; Elders and veterans will receive services and referrals to community resources that
emphasize physical, economic and social well-being and result in improved resiliency and self-sufficiency skills.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 93
Elderly and Veterans Services
Veterans Services
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Total number of claims and appeals filed for veterans,
dependents, and dependent survivors
1,874.00
2,027.00
1,500.00
1,722.00
-15.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percentage of claims or appeals filed within one office
contact with veterans or dependent
100.00
100.00
95.00
100.00
0.0%
Dollar value of approved claims filed with the assistance
of the Veterans Services Section
11,486,708.00
12,050,427.00
11,600,000.00
12,884,049.00
6.9%
Percentage of consumers who augment their income
through participation in benefit acquisition programs
36.00
32.00
40.00
35.00
9.4%
External consumer satisfaction rating
4.97
4.88
4.50
4.93
1.0%
Goal Statement:
To provide specialized social services targeted to veterans, their dependents and dependent survivors which result in the attainment and/or maintenance of self-sufficiency.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 94
Family Success Administration
Family Success Administration
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Percentage of Commission Requests responded to by
the Division within ten business days of being assigned
to the Division
100.00
98.00
100.00
100.00
2.0%
Percentage utilization of grant funding
90.00
99.97
92.00
98.95
-1.0%
Goal Statement:
To provide administrative oversight and coordination of comprehensive human services offered by the Division and its community-based partners at one-stop service locations throughout Broward County.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 95
Family Success Administration
Family Success Centers
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of customers receiving case management
services
688.00
1,062.00
1,200.00
860.00
-19.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percent of all Family Success individuals with a case
plan successfully meeting 100% of their case plan goals
at time of discharge
97.00
98.00
90.00
91.00
-7.1%
Percentage of individuals who received emergency
assistance payments who maintained permanent
housing for three (3) months
95.00
97.00
88.00
94.00
-3.1%
Percent of clients placed in transitional or permanent
housing models who maintain housing for six months
(Includes Housing First clients)
82.00
89.00
80.00
91.00
2.2%
Average percent of caseworker time that is used to
provide direct service
65.59
84.75
70.00
78.50
-7.4%
External customer satisfaction rating
4.89
4.92
4.80
4.90
-0.4%
Goal Statement:
To provide one-stop entry to comprehensive human services in partnership with community-based providers in Broward County, assisting individuals and families to achieve and maintain health, safety and economic stability.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 96
Port Everglades Administration
Administration
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Meet or exceed the current target of passenger count
3,870,342.00
3,892,215.00
3,709,160.00
2,539,577.00
-34.8%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Meet or exceed the current target of twenty-foot
equivalent units added
1,108,463.00
1,053,078.00
1,080,000.00
945,511.00
-10.2%
Customer satisfaction measured among tenants and port
users via customer service survey
N/A
4.40
4.25
4.39
-0.2%
Goal Statement:
To coordinate the various administrative and financial activities of the divisions within the Port Everglades Department to ensure compliance with County policies and goals, and to develop marketing and promotional strategies
that create and promote commerce and industry and create employment within Broward County.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 97
Port Everglades Administration
Business Administration
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Percentage of leasable office space occupied
93.30
93.60
92.50
90.19
-3.6%
Percent of rental revenue goal reached
99.00
107.46
98.50
103.45
-3.7%
Percent of leasable warehouse space occupied
90.80
90.60
86.70
92.32
1.9%
Percentage of developed leasable land occupied
95.00
93.33
94.00
100.00
7.1%
Average time to process a completed franchise
application (completed application to public hearing in
days)
51.87
53.42
77.50
60.38
13.0%
Average time to process a purchase order up to $250K
(days)
87.21
60.50
100.00
25.15
-58.4%
The decrease from the prior year resulted from a greater
number of service-contract-related activities during FY20,
which can shorten the duration of the procurement process.
Rental revenue generated from leases (millions)
15.37
17.96
15.50
17.49
-2.6%
Goal Statement:
To provide Port-wide general administrative support and services including agenda coordination and communication support; to provide property management, leasing, and administration of Port real estate, and management of
the contract for parking facility operation; to promote the benefits of, and to operate/expand, Foreign-Trade Zone No. 25; to provide regulation of certain business activities through management of the franchise and business
permit program; to administer various contracts; to provide liaison for risk management functions at the Port; to provide human resources support to all employees and management of the seaport; and to provide guidance and
support of purchasing activities for the Enterprise Fund.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 98
Port Everglades Administration
Finance
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of invoices generated
16,129.00
16,099.00
15,500.00
14,642.00
-9.1%
Cost per invoice including collection ($)
44.28
41.57
41.50
43.60
4.9%
Number of days needed to process a receiver
23.00
27.00
26.00
26.00
-3.7%
Percentage of checks received and deposited within
one day of receipt
99.17
99.73
99.00
99.64
-0.1%
Percentage of accounts receivable classified as current
98.71
99.19
98.00
81.41
-17.9%
The variance from the prior year was due to approved
deferrals of minimum guaranteed customer payments.
Goal Statement:
To provide accounting functions, fiscal planning, budgeting, and information technology services for the Port Everglades Department to ensure statutory compliance and to provide information for decision making.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 99
Port Everglades Administration
Operations
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Percent of container crane uptime
99.93
99.93
99.80
99.94
0.0%
Average number of work orders backlogged
60.56
59.98
20.00
56.59
-5.7%
Average work order aging (days)
1.00
4.25
6.00
9.26
117.9%
The variance from the prior year resulted from a change in
work order processing which affected the lifecycle during the
fourth quarter.
Percentage of preventative maintenance projects
completed compared to number scheduled
96.40
95.99
90.00
98.91
3.0%
Percent of time reporting to the job site (berth) 15
minutes or more prior to a ship docking/sailing
95.39
96.99
95.00
98.75
1.8%
Compliance by Port users of directive issued for facility
housekeeping within 48 hours (percent)
75.00
85.00
100.00
77.00
-9.4%
Percentage of customer inquiries responded to within
one business day
98.02
100.00
100.00
100.00
0.0%
Goal Statement:
To provide the four functional areas with planning and administrative support; to coordinate and control the movement of all ships, cargo, and passengers moving through the seaport and to maintain the facilities affecting those
movements in order to ensure prompt and efficient service to Port users.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 100
Port Everglades Administration
Seaport Engineering and Facilities Maintenance
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of projects managed
37.00
28.00
34.00
38.00
35.7%
The increase from the prior year is the result of an
organizational focus on immediate needs and active projects.
New projects initiated
18.00
18.00
19.00
13.00
-27.8%
The decrease from the prior year is due to project deferments
to future fiscal years.
Number of projects managed per project manager
5.00
3.00
4.00
5.00
66.7%
The increase from the prior year is the result of an
organizational focus on immediate needs and active projects.
Percentage of projects completed within original time
frame
90.00
90.00
90.00
94.50
5.0%
Percentage of projects completed within the original
budget allocation (including contingencies)
100.00
100.00
100.00
100.00
0.0%
Goal Statement:
To provide strategic facilities technical support for the planning of seaport development; manage the design, engineering and construction of new facilities for Port clients; and ensure adequate facilities maintenance while
protecting the environment within the Port jurisdictional area.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 101
Administration
Construction Management
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of new projects initiated (construction and
renovation) under Construction Management Division
29.00
33.00
20.00
27.00
-18.2%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Total number of projects (construction and renovation)
managed per Construction Management Division
project manager
10.00
9.50
8.00
7.50
-21.1%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Internal customer satisfaction rating
4.50
4.40
4.50
4.50
2.3%
Number of CMD consulting hours provided to County
agencies
2,202.00
4,514.00
1,000.00
7,640.00
69.3%
Conditions during FY20 allowed for an increase in
consultations to multiple agencies on various studies, grant
applications, and potential project requests.
Number of construction projects managed
14.00
21.00
16.00
20.00
-4.8%
Number of renovation projects managed
94.00
84.00
100.00
65.00
-22.6%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Total amount authorized for all projects (construction
and renovation) managed under Construction
Management Division (millions)
630.00
671.10
600.00
1,705.00
154.1%
Additional funding for large projects was approved and
appropriated by the Board of County Commissioners in the
Supplemental Budgets during FY20.
Number of Green/LEED certified building projects
13.00
11.00
11.00
12.00
9.1%
Goal Statement:
To systematically manage the planning, design and construction of vertical capital projects for Broward County agencies with the objective of providing quality environmentally sustainable facilities in a timely and fiscally
responsible manner.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 102
Facilities Management
Cleaning
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Cost per square foot for cleaning expenses ($)
1.80
1.62
1.94
1.53
-5.9%
Number of square feet serviced by the cleaning section
(in millions)
5.60
5.60
5.60
5.60
0.0%
Customer satisfaction rating
3.21
3.27
4.25
3.90
19.3%
The increase from the prior year was the result of additional
enhanced services provided to County agencies.
Goal Statement:
To maintain clean and safe facilities for all employees and visitors at leased and owned County facilities.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 103
Facilities Management
Paid Parking
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of square feet serviced by paid parking (in
millions)
1.70
1.70
1.70
1.70
0.0%
Cost per square foot for paid parking ($)
0.65
0.41
0.80
0.42
1.8%
Customer satisfaction rating
4.00
4.50
4.25
4.14
-8.0%
Goal Statement:
To provide adequate and safe parking availability for employees and visitors in close proximity to the Broward County Governmental Center and Courthouse Complex/Judicial Center.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 104
Facilities Management
Program Administration/Management
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of space planning projects managed
101.00
86.00
95.00
48.00
-44.2%
The variance from the prior year was due to changes in the
space planning project request process, which streamlined
submissions.
Average warehouse turn ratio
1.19
1.23
1.50
1.33
8.1%
Average inventory accuracy (%)
100.00
95.00
98.00
99.60
4.8%
Cost per square foot for Administrative expenses ($)
0.51
0.53
0.54
0.53
0.0%
Number of square feet managed (in millions)
8.40
8.40
8.40
8.40
0.0%
Customer satisfaction rating
4.03
4.14
4.25
4.15
0.2%
Goal Statement:
To oversee and manage effective Facility Management Division operations related to the Repairs and Maintenance, Roads and Grounds, Utilities, Cleaning, Paid Parking, and Security programs.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 105
Facilities Management
Real Property
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of parcels received for purchase and lease
acquisition, and disposition
144.00
188.00
110.00
127.00
-32.4%
This performance measure is driven by County activities,
which are subject to year-to-year variation.
Average number of parcels in negotiation for purchase
or lease per property agent
123.00
59.00
90.00
63.00
6.8%
Number of appraisals received and reviewed
278.00
106.00
340.00
48.00
-54.7%
This performance measure is driven by County activities,
which are subject to year-to-year variation.
In-house appraisal projects, review of third party
appraisals, and review of residential appraisal reports
39.00
22.00
30.00
14.00
-36.4%
This performance measure is driven by internal County
requests, which are subject to year-to-year variation.
Number of Ownership and Encumbrance Reports (O&E)
processed
349.00
349.00
300.00
399.00
14.3%
Percentage of building square footage, leased versus
owned
13.00
13.00
13.00
13.00
0.0%
Internal customer satisfaction rating
4.53
4.70
4.50
4.86
3.4%
Goal Statement:
To serve as professional real estate advisors to the County Commission, Administration and Departments of County government; efficiently and professionally acquire real estate and property rights through purchase, lease and
license to meet the needs of all branches of County government; dispose of surplus property; lease administration; investigative research and due diligence; processing of vacation applications; manage real property records and
escheated property inventory.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 106
Facilities Management
Repairs and Maintenance
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of facilities maintained
138.00
138.00
138.00
138.00
0.0%
Number of work orders processed
57,098.00
57,936.00
43,500.00
56,277.00
-2.9%
Average number of days to complete a work order from
date of receipt
40.14
39.00
30.00
47.00
20.5%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Average number of hours to complete a work order
2.47
2.72
2.50
2.55
-6.3%
Cost per square foot for maintenance and repairs ($)
1.53
1.69
1.69
1.55
-8.1%
Number of square feet serviced by Repairs and
Maintenance (millions)
7.50
7.50
7.50
7.50
0.0%
Customer satisfaction rating
3.77
4.28
4.25
4.28
0.0%
Goal Statement:
To ensure the satisfactory preservation of the County's investment in physical facilities and to provide a clean, safe, and adequately maintained working environment for employees, residents and visitors.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 107
Facilities Management
Roads and Grounds
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Cost per square foot for roads and grounds expenses ($)
0.21
0.26
0.19
0.29
10.5%
Number of square feet serviced by Roads and Grounds
(in millions)
7.00
7.00
7.00
7.00
0.0%
Customer satisfaction rating
3.73
3.85
4.25
4.04
4.9%
Goal Statement:
To provide preservation of the County's investment in its exterior facilities (roads and grounds) and to provide a clean, safe and adequately maintained working environment for employees and visitors.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 108
Facilities Management
Security
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Cost per square foot for security expenses ($)
1.16
1.26
1.33
1.29
2.2%
Number of square feet serviced by the security section
(in millions)
6.10
6.10
6.10
6.10
0.0%
Customer satisfaction rating
4.08
4.00
4.25
4.40
10.0%
Goal Statement:
To provide a safe and secure environment for all employees and visitors at all facilities within the program.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 109
Facilities Management
Utilities
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Energy Performance Index (kWh/sq.ft./yr)
19.99
19.25
22.00
18.94
-1.6%
Energy Cost Index (dollars/sq.ft./yr)
1.47
1.29
1.50
1.31
1.6%
Number of square feet serviced by utilities (in millions)
5.06
5.06
4.80
5.06
0.0%
Goal Statement:
To achieve and maintain high efficiency, economical, and conservative use of the electrical and other energy resources necessary to meet County needs, while enhancing cost-effectiveness and reducing levels of Green House
Gases (GHG).
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 110
Highway Construction and Engineering
Engineering Management and Design
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Percent of projects complete with no more than 20%
increase in contract time from the original contract
schedule
100.00
100.00
100.00
100.00
0.0%
Dollar value of construction during the fiscal year
(millions)
12.95
11.46
6.00
6.06
-47.1%
The decrease from the prior year was due to the completion
of the Sheridan Street and Dykes Road project, and
substantial completion of the Wiles Road project.
Dollar value of design and construction management
services
1,301,517.00
1,380,350.00
1,000,000.00
1,527,396.00
10.7%
Number of lane/miles under construction
8.00
7.00
8.00
6.00
-14.3%
Number of traffic signal plans designed
3.00
6.00
8.00
9.00
50.0%
The increase from the prior year was due to variances in the
design schedules for future projects.
Percent of projects complete with no more than 5%
change orders
100.00
100.00
100.00
100.00
0.0%
Construction value of projects managed per project
manager (millions)
5.95
4.26
3.00
2.55
-40.1%
The decrease from the prior year was due to the completion
of the Sheridan Street and Dykes Road project, and
substantial completion of the Wiles Road project.
Goal Statement:
To manage the design and construction of roadway improvement projects within the adopted transportation capital improvement program to ensure safe and adequate transportation facilities for the public and to provide design
and construction management services for in-house projects and provide professional services to other agencies.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 111
Highway Construction and Engineering
Engineering Services
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Percentage of survey projects commenced within 30
days of request
92.00
96.00
95.00
98.00
2.1%
Number of paving and drainage plans reviewed per year
within 14 calendar day mandated review time
67.00
53.00
70.00
50.00
-5.7%
Construction value ($) of trafficway improvements
required as a result of plat review
2,791,627.00
7,422,536.00
2,500,000.00
4,619,793.00
-37.8%
The decrease from the prior year was the result of smaller
plats, plats located along minor roadways, and pre-existing
conditions which reduced the value of improvements.
Number of survey projects completed
82.00
83.00
85.00
107.00
28.9%
The increase from the prior year was due to a greater number
of less substantial surveys having been completed during
FY20.
Number of active GIS Projects for Highway Construction
and Engineering Division
16.00
16.00
16.00
16.00
0.0%
Number of water, sewer and utility plans reviewed per
year within 14 calendar day mandated review time
354.00
494.00
450.00
479.00
-3.0%
Number of active GIS Projects for other Public Works
Divisions or other Departments
3.00
3.00
3.00
3.00
0.0%
Number of paving, drainage and driveway permits
issued
145.00
167.00
150.00
103.00
-38.3%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of plat and delegation requests reviewed
135.00
132.00
100.00
87.00
-34.1%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of water, sewer and utility permits issued
348.00
453.00
400.00
454.00
0.2%
Number of GIS Maps (PDF) maintained
8.00
8.00
8.00
8.00
0.0%
Value ($) of developer required improvements reviewed
12,753,664.00
7,343,664.00
10,000,000.00
11,303,363.00
53.9%
The increase from the prior year was primarily due to the
McJunkin Farm project receiving approval sooner than
anticipated.
Number of plats recorded
26.00
36.00
30.00
44.00
22.2%
The increase from the prior year was due to an organizational
focus on completing the backlog of plats for recording from
FY19.
Number of technical reviews for determination of right-
of-way requirements
28.00
41.00
48.00
54.00
31.7%
The increase was a result of more requests from the Planning
and Development Management Division for sketch and legal
descriptions for easement vacations.
Number of GIS web-mapping applications maintained
15.00
15.00
15.00
16.00
6.7%
Value ($) of driveway improvements in County rights-of-
way reviewed
95,000.00
100,500.00
60,000.00
76,500.00
-23.9%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of right-of-way related inquiries
1,735.00
1,985.00
2,000.00
2,150.00
8.3%
Number of GIS web map views
N/A
33,880.00
30,000.00
29,996.00
-11.5%
Goal Statement:
To provide professional highway and right-of-way engineering, permitting, surveying, review, and drafting services to implement and enforce development permit construction obligations and minimum construction standards in
conformity with Florida Statutes and Broward County Code thus ensuring soundness and safety of roadway improvements, and ensuring the accuracy of recorded plat information for the general public and future real estate
transactions.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 112
Highway Construction/Parks Planning & Engineering
Parks Planning and Engineering
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Percent of projects completed within budget
100.00
100.00
100.00
100.00
0.0%
Value of projects managed ($)
46,374,594.00
58,965,316.00
48,000,000.00
56,301,952.00
-4.5%
Number of projects managed
60.00
62.00
60.00
58.00
-6.5%
Goal Statement:
To provide recreational facilities and amenities for residents and visitors to meet their leisure needs.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 113
Highway and Bridge Maintenance
Construction/Highway Maintenance
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Total cost per hour for normal operation of draw bridge
($)
30.47
30.71
30.40
33.68
9.7%
Percent compliance with the ten-year roadway drainage
system surface water management license renewal and
permit requirements program
98.00
98.00
98.00
98.00
0.0%
Average cost per foot to clean, inspect, and video tape
roadway drainage system storm drainage pipes (dollars)
1.22
1.25
1.35
1.42
13.6%
Cost per catch basin serviced ($)
76.99
92.09
104.00
97.05
5.4%
Cost of routine maintenance per lane mile ($)
5,319.82
5,584.75
5,500.00
6,071.13
8.7%
Number of work days to respond to citizen requests
1.39
1.10
1.10
1.02
-7.3%
Percentage of time bridges operational
99.00
99.00
99.00
99.00
0.0%
Goal Statement:
To serve the residents of Broward County with excellence in maintaining and improving County roadways, keeping storm water infrastructure clean and efficient, beautifying County-owned property through mowing and landscape
maintenance, and the safe operation and maintenance of County-owned fixed and bascule bridges to accommodate the safe passage of motorists, pedestrians and marine traffic.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 114
Highway and Bridge Maintenance
Mosquito Control Local
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of citizen requests
12,646.00
8,716.00
12,500.00
12,824.00
47.1%
The increase from the prior year was due to the presence of
larger populations of adult mosquitos.
Average number of work days to respond to citizens
request
4.50
4.87
5.00
3.09
-36.6%
The decrease from the prior year was due to implementation
of wide area ground treatments for adult mosquitos, which is
more rapid than other response types.
Acres treated by aerial adulticiding
22,000.00
11,000.00
22,000.00
0.00
-100.0%
Aerial treatments could not be conducted during FY20 due to
staff vacancy.
Acres treated by ground adulticiding
285,500.58
120,996.00
218,000.00
183,098.01
51.3%
The increase from the prior year was due to heavy rainfalls,
which increased populations of adult mosquitos.
Acres treated by ground larviciding
83,713.33
82,891.32
88,000.00
29,442.93
-64.5%
The decrease from the prior year was due to a focus on
Adulticiding treatments resulting from citizen requests.
Number of sites inspected
2,914.00
3,543.00
2,500.00
3,238.00
-8.6%
Cost per acre for aerial adulticiding ($)
0.97
1.03
1.10
0.00
-100.0%
Aerial treatments could not be conducted during FY20 due to
staff vacancy.
Goal Statement:
To monitor and control the mosquito population in order to provide protection from mosquito-borne diseases and to improve the quality of life for Broward County residents and tourists.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 115
Traffic Engineering
Administration - Traffic Engineering
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
External customer satisfaction rating
4.56
4.69
4.50
4.67
-0.4%
This measure is reported during the third quarter. The annual
result is reflected in the report.
Goal Statement:
To provide administrative support and resources to the Traffic Engineering Division in order to enhance efficiencies and productivity, and ensure compliance with Broward County's policies and goals to provide a safe and
efficient traffic control system for residents and visitors.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 116
Traffic Engineering
Signal Construction/Maintenance
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of signalized intersections maintained
(excluding school flashers)
1,450.00
1,455.00
1,472.00
1,462.00
0.5%
Number of school flashers maintained (ground-mounted
and aerial)
1,055.00
1,061.00
1,022.00
1,069.00
0.8%
Number of field maintenance tasks performed (all signal
devices and school flashers)
20,459.00
21,524.00
15,000.00
19,095.00
-11.3%
Number of repairs to controllers and peripherals
(electronic shop)
1,037.00
992.00
1,300.00
939.00
-5.3%
Number of streetlights maintained
1,523.00
1,503.00
1,519.00
1,516.00
0.9%
Percent of emergency calls responded to within 1 hour
93.60
95.00
95.00
94.00
-1.1%
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signals.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 117
Traffic Engineering
Signal Systems Engineering
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of timing adjustments at individual traffic
signals
2,006.00
2,046.00
1,400.00
1,800.00
-12.0%
Number of arterial segments retimed
95.00
88.00
50.00
71.00
-19.3%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of customer timing requests
1,594.00
2,156.00
1,250.00
1,984.00
-8.0%
Number of communication plans reviewed
374.00
277.00
400.00
275.00
-0.7%
Number of communication inspections performed
17.00
24.00
30.00
21.00
-12.5%
Number of signals retimed (synchronized operation)
1,000.00
829.00
650.00
645.00
-22.2%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percent of synchronized signals retimed
20.75
17.50
33.00
13.25
-24.3%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Work tickets received from 811 Call Center
37,395.00
37,697.00
36,000.00
42,368.00
12.4%
Units processed by the "LOCATES" contractor
67,154.00
65,547.00
65,000.00
63,917.00
-2.5%
Goal Statement:
To optimize the efficiency and reliability of the County's traffic signal system in order to mitigate congestion and maximize traffic signal coordination for all road users.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 118
Traffic Engineering
Traffic Studies
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of traffic studies conducted
580.00
583.00
440.00
618.00
6.0%
Number of traffic investigations completed
2,371.00
944.00
3,300.00
930.00
-1.5%
Number of work orders generated for maintenance and
revision of traffic control devices
5,590.00
3,779.00
6,000.00
3,793.00
0.4%
Number of traffic data requests executed (counts, speed
data, condition diagrams, etc.)
530.00
523.00
600.00
288.00
-44.9%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of Maintenance of Traffic (MOT) requests
reviewed
1,338.00
1,436.00
1,000.00
1,765.00
22.9%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percent of traffic studies completed within six weeks
87.00
76.75
90.00
80.50
4.9%
Average cost to perform a study or investigation ($)
67.90
131.24
37.00
136.69
4.2%
Average cost to perform a traffic count ($)
488.00
494.84
449.00
936.11
89.2%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Goal Statement:
To conduct traffic studies and investigations in response to both public requests and internal surveys, which may result in the application or modification of traffic controls to improve safety and traffic flow for the motoring public.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 119
Traffic Engineering
Signs and Markings
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of signs fabricated
10,531.00
8,991.00
11,000.00
8,644.00
-3.9%
Number of signs installed/replaced
11,109.00
9,655.00
11,000.00
8,828.00
-8.6%
Number of line miles of roadway marked
268.00
227.00
425.00
239.00
5.3%
Number of sign maintenance upgrade tasks completed
1,790.00
2,403.00
1,800.00
2,123.00
-11.7%
Number of emergency calls received
1,365.00
1,280.00
700.00
1,317.00
2.9%
Percent of time emergencies are responded to within 1
hour
93.00
98.70
99.00
99.00
0.3%
Number of linear feet of pavement marking tasks
completed
23,066.00
28,223.00
50,000.00
54,486.00
93.1%
Fluctuations for installations of pavement markings are typical
and cannot be attributed to a specific trend.
Number of arrows, pavement legends and other marking
tasks completed
507.00
796.00
1,200.00
1,717.00
115.7%
Fluctuations for installations of pavement markings are typical
and cannot be attributed to a specific trend.
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signs and pavement markings, which regulate, guide and inform the public of traffic regulations.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 120
Solid Waste Recycling Services
Municipal Services
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Pounds of recyclables collected per residential unit
413.46
380.87
380.00
495.19
30.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Operating cost per single family residential unit (dollars)
252.50
268.39
326.00
317.49
18.3%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Goal Statement:
To provide for the efficient and reliable collection and disposal of residential solid waste and recyclables, and for the monitoring of commercial solid waste, for customers in the Broward Municipal Services District, to ensure a
clean environment.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 121
Solid Waste Recycling Services
Bulk Waste and Yard Waste Program
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Operating cost of disposal of trash per ton
102.49
97.35
103.50
106.27
9.2%
Goal Statement:
To operate and maintain a network of collection facilities for the Broward Municipal Services District residential customers and participating cities to reduce indiscriminate dumping and to facilitate various special waste
programs.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 122
Solid Waste Recycling Services
Household Hazardous Waste and Electronics Recycling Collection
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Total pounds of household hazardous and electronic
materials removed from waste stream
690,126.00
706,026.00
725,000.00
444,911.00
-37.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of household hazardous waste and electronic
recycling program users
14,266.00
14,853.00
16,000.00
9,430.00
-36.5%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Operating cost per pound for removal of household
hazardous and electronic materials from waste stream
1.24
1.24
1.65
1.62
30.6%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Goal Statement:
To provide residents of the Broward Municipal Services District and participating jurisdictions with a cost effective program to properly dispose of household hazardous waste and electronics, in order to remove heavy metals and
other hazardous materials from the waste stream.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 123
Solid Waste Recycling Services
Landfill Operations
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Tons of unprocessable waste landfilled
93,418.12
114,503.00
100,000.00
96,808.00
-15.5%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Operating cost per ton of waste received
17.88
16.42
23.00
23.66
44.1%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Goal Statement:
To ensure a safe environment and protect public health by providing a publicly owned and operated disposal site for unprocessable waste.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 124
Solid Waste Recycling Services
Recycling
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of volunteers that participate in the Keep
Broward Beautiful Program
1,053.00
1,262.00
1,100.00
443.00
-64.9%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percent of solid waste recycled countywide
47.00
43.00
40.00
N/A
N/A
The data used for this measure calculation has not yet been
received from the State of Florida; the annual result will be
updated in the subsequent report.
Participating county government buildings and parks
108.00
110.00
108.00
108.00
-1.8%
Goal Statement:
To coordinate the processing of recyclables for the Broward Municipal Services District and for County governmental facilities, and to monitor and encourage increased recycling and waste reduction throughout Broward County.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 125
Water and Wastewater Services
Administration
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Commissioner's requests per 10,000 customers
0.65
0.90
2.00
1.35
50.0%
The result for this measure is influenced by Commission
action, and is subject to year-to-year variation.
Ratio of Available Funds (Revenues net of Operating
Expense) to Debt Service Payments
1.97
1.92
1.60
N/A
N/A
The annual result for this measure will be available when the
fiscal year audit is concluded, and will be updated in the
subsequent report.
Total cost per 1,000 gallons (Retail Water Operations)
2.90
3.40
3.40
3.80
11.8%
Total cost per 1,000 gallons (Retail Sewer Operations)
3.30
3.80
3.90
4.14
8.9%
Total cost per 1,000 gallons (Regional Raw Water
Operations)
0.20
0.26
0.23
0.20
-23.1%
The decrease from the prior year was due to an increase in
rain events in FY20, which increased volume and decreased
costs.
Total cost per 1,000 gallons (Regional Treatment
Operations)
0.84
1.00
0.99
1.09
9.0%
Total cost per 1,000 gallons (Regional Transmission
Operations)
0.11
0.17
0.17
0.19
11.8%
Goal Statement:
To administer and coordinate all activities within the Water and Wastewater Services to maintain financial stability, optimize productivity, increase cost-effectiveness, and ensure compliance with all county, state, and federal
requirements.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
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Page 126
Water and Wastewater Services
Information Technology
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Work orders processed
1,372.00
1,141.00
1,310.00
1,523.00
33.5%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Service calls processed
3,785.00
2,948.00
3,500.00
3,650.00
23.8%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Service calls per systems technician
631.00
492.00
525.00
608.00
23.6%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percent of time response to a client automation service
call is within 90 minutes
91.00
88.23
91.00
93.26
5.7%
Availability of applications and infrastructure (%)
99.90
99.40
99.90
99.90
0.5%
Average service call resolve time (minutes)
32.57
34.30
35.00
44.19
28.8%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Internal customer satisfaction rating
4.74
4.78
4.70
4.84
1.3%
Goal Statement:
To provide planning, acquisition, development, and maintenance of highly specialized Information Technology (IT) infrastructure and systems supporting utility business processes and the IT infrastructure for the utility
Supervisory Control and Data Acquisition (SCADA) systems.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
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Page 127
Water and Wastewater Services
Engineering
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Bid packages to purchasing
16.00
22.00
10.00
15.00
-31.8%
The decrease from the prior year was due to the focus on
large capital projects at the North Regional Treatment Plant.
Developer projects coordinated (monthly average)
332.00
322.00
84.00
331.00
2.8%
Developer projects reviewed
134.00
171.00
160.00
98.00
-42.7%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Permit applications processed
176.00
230.00
200.00
141.00
-38.7%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Plats, site plans, easement vacations, re-zonings
processed
591.00
420.00
450.00
276.00
-34.3%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Dollars spent (millions)
44.00
162.60
55.00
127.00
-21.9%
The increase from the prior year was due to the
commencement of large capital projects at the North
Regional Treatment Plant.
Bid packages closed
3.00
0.00
8.00
0.00
N/A
Percent of developer plans reviewed in 14 days or less
99.00
100.00
99.00
91.00
-9.0%
Change order percentage
-0.68
0.23
2.00
1.00
334.8%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Average dollar amount of construction/consultant
managed per project manager (millions)
9.83
22.89
14.00
30.21
32.0%
The increase from the prior year was due to the
commencement of large capital projects at the North
Regional Treatment Plant.
Goal Statement:
To plan, design, and construct facilities for Water & Wastewater Services (WWS) and its customers to ensure adequate system capacity to provide water, treat sanitary sewer, and minimize storm water flooding.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
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Page 128
Water and Wastewater Services
Business Operations
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
External audit comments
2.00
1.00
0.00
0.00
-100.0%
As a result of thorough preparations, no external audit
comments were noted.
Number of customer service calls received
N/A
52,018.00
120,000.00
79,531.00
52.9%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of work orders completed
N/A
3,390.00
800.00
3,162.00
-6.7%
Number of Payments Processed per Quarter
N/A
N/A
4,000.00
27,082.00
N/A
Average number of water meters read monthly
N/A
57,583.00
57,000.00
59,031.50
2.5%
External customer satisfaction rating
4.50
4.70
4.50
4.70
0.0%
Percentage of purchase orders processed within 3 days
94.00
92.00
95.00
96.00
4.3%
Percent of inventory requisitions filled within 3 days
95.00
95.00
95.00
96.00
1.1%
Percent of financial management reports completed
within 30 days of the close of the month
100.00
100.00
100.00
100.00
0.0%
Provision for uncollectable payments as a percentage
of retail sales
2.79
3.00
2.50
N/A
N/A
The calculation for this measure has been modified and is
being reviewed by Water & Wastewater and the Office of
Management & Budget.
Average total cost per customer account per month
8.28
8.65
8.50
8.17
-5.5%
Goal Statement:
To provide business services to Water and Wastewater Services by delivering exceptional customer service; billing and collecting for services rendered; safeguarding assets; providing accurate and timely financial analysis and
information that supports responsible decision-making, and strategies to ensure fiscal solvency; and promoting accountability, efficiency and innovation.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
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Page 129
Water and Wastewater Services
Water & Wastewater Operations
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Millions of gallons of water delivered
9,893.00
9,807.00
10,000.00
9,775.00
-0.3%
Millions of gallons of wastewater collected
5,001.00
4,513.00
5,500.00
5,064.00
12.2%
Number of external water quality customer complaints
66.00
62.00
65.00
42.00
-32.3%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Millions of gallons of wholesale wastewater
treated/disposed of
25,873.00
23,530.00
26,000.00
25,674.00
9.1%
Millions of gallons of wholesale wastewater transmitted
19,740.00
17,880.00
20,000.00
19,467.00
8.9%
Wet tons of bio-solids disposed of
82,976.00
86,930.00
95,000.00
87,401.00
0.5%
Number of system backups
0.00
0.00
0.00
0.00
N/A
Millions of gallons of hauled waste collected
45.00
45.20
45.00
47.20
4.4%
Number of permit violations
0.00
0.00
0.00
0.00
N/A
Millions of gallons of raw water produced
6,561.00
6,335.00
6,500.00
6,596.00
4.1%
Number of laboratory analytes tested
45,538.00
47,987.00
46,000.00
45,624.00
-4.9%
Millions of gallons of purchased water delivered
annually
2,382.00
2,343.87
2,400.00
2,264.43
-3.4%
Percentage of water quality tests in compliance
100.00
100.00
100.00
100.00
0.0%
Percentage of sewage spills and line blockage
responses within 2-hours
100.00
100.00
100.00
100.00
0.0%
Direct cost of 1,000 gallons of treated retail water sold
(treated and purchased)
2.05
2.12
2.11
2.25
6.1%
Direct cost per 1,000 gallons of retail wastewater
collected
1.94
2.24
1.85
2.00
-10.7%
Direct cost per 1,000 gallons of regional wastewater
treated
0.72
0.82
0.86
0.77
-6.1%
Direct cost per 1,000 gallons of regional raw water sold
0.15
0.19
0.17
0.14
-26.3%
The decrease from the prior year was due to an increase in
rain events in FY20, which increased volume and decreased
costs.
Goal Statement:
To produce high quality potable water and reliable water distribution and wastewater collection services to our customers, and to ensure that all services of this division are delivered in a safe, efficient, and cost-effective manner.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
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Page 130
Water and Wastewater Services
Water Management
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of structure operations required for water control
management
164.00
162.00
135.00
235.00
45.1%
The increase from the prior year was due to heavy rains which
required additional operations.
Percentage of time that system surface water elevations
are maintained within 0.2 foot of the target wet/dry
season elevations
88.00
83.75
86.00
72.50
-13.4%
Operation and maintenance cost per acre for all
waterways (dollars)
228.48
307.95
250.00
289.40
-6.0%
Goal Statement:
To provide engineering and management services for the dependent water control districts and County regional/unincorporated waterbodies. To review public/private development plans to identify capital improvements
necessary to maintain and complete the secondary drainage system. To acquire, modify and renew consumptive use permits necessary for existing and future water supplies for WWS customers.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 131
Water and Wastewater Services
Waterways Management
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of acres of Parks and other County agency
waterways treated with herbicide
447.05
194.75
325.00
540.81
177.7%
The increase from the prior year was due to the filling of
vacancies, allowing for the treatment of additional acreage.
Aquatic plant management cost per acre for Parks and
other County agency waterways (dollars)
302.28
456.58
350.00
206.20
-54.8%
The decrease from the prior year was due to increased
effectiveness of the herbicide used in FY20.
Number of acres of water control district waterways
treated with herbicide
1,277.13
983.40
1,065.00
1,151.87
17.1%
The increase from the prior year was due to the filling of
vacancies, allowing for the treatment of additional acreage.
Percent of time aquatic weed growth is controlled in
waterways so that weeds do not remain in waterways
more than 18 inches into the waterway in residential
areas and no more than 36 inches into the waterway in
other developments
94.00
90.00
92.00
91.25
1.4%
Percent of time trash and debris is removed and grass is
cut in rights-of-way adjacent to waterways down to the
edge of water four times per year or as scheduled
100.00
100.00
100.00
100.00
0.0%
Goal Statement:
To provide efficient operation and maintenance of 80 miles of surface water management waterways and water control structures through water level analysis, weather forecasting and utilization of herbicides, mechanical
harvesting and grass eating carp practices to provide flood protection, recharge groundwater and conserve water resources.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 132
Transit
Administration
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Percentage of packing slips, invoices, internal receivers
(i.e., receiving documents) processed for payment
within 5 working days of their receipt in the Payables
Section
95.90
94.30
97.00
91.00
-3.5%
Number of internal receivers processed
5,515.00
5,854.00
8,400.00
5,929.00
1.3%
Goal Statement:
To provide administrative, financial, leadership, and support services to the Transportation Department so that its programs meet the transportation needs of Broward County.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
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Page 133
Transit
Safety and Security
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of FTA required random drug tests conducted
407.00
412.00
569.00
411.00
-0.2%
Number of FTA required reasonable alcohol tests
conducted
123.00
116.00
114.00
147.00
26.7%
The increase from the prior year was the result of an increase
in Federal Testing requirements.
Cost per random alcohol or drug test (dollars)
158.73
147.31
73.00
227.79
54.6%
The increase in FY20 is due to more staff time corresponding
to more cost allocated to testing activities.
Number of injuries per 100,000 trips
0.62
0.63
0.62
0.86
36.5%
Reductions to passenger trips during FY20 resulted in an
increase in this measure over the prior year, despite injuries
having been reduced.
Goal Statement:
To ensure compliance with all Federal, State, and County guidelines, and to provide for a safe and secure environment for all transit passengers and employees.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 134
Transit
Maintenance
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Miles between road calls
3,285.00
2,827.00
6,050.00
2,408.00
-14.8%
Number of revenue service interruptions due to
mechanical failure
5,263.00
6,159.00
1,250.00
6,961.00
13.0%
Number of preventive maintenance inspections
2,626.00
3,035.00
3,260.00
2,990.00
-1.5%
Average cost per repair work order (dollars)
474.99
494.94
420.00
568.71
14.9%
Goal Statement:
To provide efficient, effective maintenance of the bus fleet and facilities to ensure safe and reliable service for the riding public.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
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Page 135
Transit
Customer Relations and Communication
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of telephone calls answered
323,755.00
357,785.00
350,000.00
324,583.00
-9.3%
Duration of customer service calls (in seconds)
124.00
112.00
110.00
103.00
-8.0%
Number of bus passes sold
382,604.00
337,131.00
363,474.00
221,054.00
-34.4%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percentage of orders for bus passes filled within 2
business days of confirmed request
87.30
96.00
95.00
97.90
2.0%
Average monthly website visits
330,625.00
256,302.50
400,000.00
151,981.50
-40.7%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of community outreach presentations
92.00
90.00
70.00
61.00
-32.2%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Goal Statement:
To effectively inform and educate the public on Broward County Transit services and programs; to increase ridership and promote the overall benefits of public transportation even to those who may not use the service.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 136
Transit
Service and Capital Planning
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of bus stop upgrades
N/A
N/A
2,000.00
105.00
N/A
Number of directly operated passenger trips (millions)
27.80
26.60
28.40
17.90
-32.7%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of passengers per revenue hour
24.00
22.40
24.60
16.10
-28.1%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of Community Bus passenger trips
2,206,892.00
2,105,440.00
2,273,099.00
1,380,447.00
-34.4%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Passenger trips per community bus revenue hour
12.40
12.30
12.77
8.90
-27.6%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percentage of farebox recovery to cost
27.90
26.00
28.70
10.90
-58.1%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Subsidy per passenger ($)
2.81
3.17
2.85
6.09
92.1%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Ratio of peak service vehicles to off-peak vehicles
1.37
1.39
1.36
1.47
5.8%
Goal Statement:
To propose, develop, and implement modifications and improvements to the public transit system to expand access to, and usability of, public transit as a transportation choice for residents and visitors to Broward County by
working with County, Municipal, State, and Federal agencies and representatives to improve integration of public transit services throughout the County.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
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Page 137
Transit
Transportation Operations
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Cost per passenger trip (dollars)
3.90
4.28
3.75
6.84
59.8%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percentage change in passenger trips
-4.10
-5.20
0.00
-32.30
-521.2%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percent on-time performance
65.40
68.40
72.00
70.50
3.1%
Percentage of complainants contacted
94.30
95.80
98.00
98.40
2.7%
Number of operational complaints per 100,000 riders
21.66
21.18
17.50
63.27
198.8%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of driver at fault accidents per 100,000 miles
0.91
1.13
0.90
0.97
-14.0%
Goal Statement:
To provide effective and reliable transportation for the riding public to ensure mobility and access.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 138
Transit
Paratransit Transportation
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Total number of ADA and Transportation Disadvantaged
Paratransit passenger trips
717,996.00
814,361.00
863,767.00
460,402.00
-43.5%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Passenger trips per revenue mile
0.09
0.09
0.08
0.08
-11.1%
Portion (number) of Paratransit trips that are
Transportation Disadvantaged Community Lifeline trips
160,458.00
209,460.00
215,942.00
139,722.00
-33.3%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Total number of ACT passenger trips
71,631.00
42,159.00
42,400.00
19,744.00
-53.2%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Program cost per trip (excluding ACT)
32.99
33.12
31.93
41.20
24.4%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Contract cost (blended) per trip (excluding ACT)
27.45
27.95
29.08
34.95
25.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
On-time performance (%)
84.40
83.20
92.00
86.70
4.2%
Number of registered Paratransit passengers
16,461.00
19,420.00
16,500.00
17,719.00
-8.8%
Number of Paratransit riders trained to use fixed route
279.00
103.00
200.00
5.00
-95.1%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Total number of customer service complaints received
5,224.00
5,591.00
4,000.00
3,540.00
-36.7%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Customer service complaints as a percentage of
passenger trips
0.73
0.69
0.80
0.67
-2.9%
Accidents per 100,000 vehicle miles
2.12
1.90
1.50
1.73
-8.9%
Goal Statement:
To provide public transportation services to elderly, poor, and disabled individuals in accordance with the Americans with Disabilities Act (ADA) and Chapter 427, Florida Statutes.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
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Page 139
Transit
Grant Management
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Total number of purchase documents processed
3,632.00
3,127.00
3,500.00
2,269.00
-27.4%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of PO commodity lines processed
9,529.00
8,731.00
8,500.00
8,073.00
-7.5%
Percentage of purchase requisitions and warehouse
orders filled within 5 business days of their receipt in the
Grant Management Section
78.60
83.70
85.00
77.40
-7.5%
Goal Statement:
To coordinate the various grants administration support activities of the Transit Division, ensuring compliance with Federal, State, Municipal, and County goals and policies.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 140
Fleet Services
Vehicle Management
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Fleet size
2,685.00
2,893.00
2,600.00
3,117.00
7.7%
Average total cost per vehicle ($)
3,594.00
3,689.00
3,600.00
3,650.00
-1.1%
Percent of time general fleet equipment is available
98.00
99.00
97.00
99.00
0.0%
Percent of time rental fleet equipment is available
99.00
98.00
90.00
97.00
-1.0%
Replacement vehicles purchased
153.00
197.00
300.00
101.00
-48.7%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Miles driven on alternative fuel
340,157.00
300,296.00
300,000.00
38,953.00
-87.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Internal customer satisfaction rating
4.10
3.90
4.20
4.10
5.1%
Goal Statement:
To manage the County equipment fleet, ensuring adequate fleet size, composition, and availability for the use of County agencies.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
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Page 141
Fleet Services
Inventory Control
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Percent of time parts procurement achieved a two-day
turn around time
100.00
98.00
75.00
97.00
-1.0%
Percent of inventory available
64.00
74.00
80.00
72.00
-2.7%
Average inventory cost per numbered vehicle ($)
1,824.00
1,820.00
1,800.00
1,765.00
-3.0%
Number of purchase documents processed
175.00
209.00
170.00
392.00
87.6%
This performance measure is driven by vehicle use and
variety within the fleet and is subject to year-to-year variation.
Gallons of fuel purchased
1,345,930.00
1,446,388.00
1,300,000.00
1,406,854.10
-2.7%
Goal Statement:
To efficiently procure, stock, and issue the repair parts and fuel necessitated by fleet utilization, ensuring adequate and available inventory.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 142
Fleet Services
Equipment Maintenance
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Preventive maintenance service (number of vehicles)
2,311.00
2,596.00
2,300.00
2,335.00
-10.1%
Percentage of general purpose vehicle repairs and
preventive maintenance completed within 2 days
44.00
55.00
60.00
58.00
5.5%
Average maintenance cost per vehicle ($)
1,266.00
1,290.00
1,300.00
1,284.00
-0.5%
Percent of general purpose preventive maintenance
service performed on schedule
44.00
47.00
50.00
32.00
-31.9%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percent of special purpose preventive maintenance
service performed on schedule
26.00
29.00
50.00
22.00
-24.1%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percent of time special purpose fleet equipment is
available
99.00
99.00
93.00
99.00
0.0%
Auto mechanic productivity (percentage of billable
hours vs. available annually)
100.00
112.00
92.00
97.00
-13.4%
Goal Statement:
To maintain the County equipment fleet for use by other County agencies at the lowest possible cost, ensuring fleet safety and reliability.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
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Page 143
Medical Examiner & Trauma Services
Operations
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of cases investigated and accepted
2,257.00
2,133.00
2,150.00
3,993.00
87.2%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of cases investigated but declined jurisdiction
1,670.00
1,512.00
1,800.00
2,182.00
44.3%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of cases per investigator
598.00
746.00
650.00
772.00
3.5%
Total number of scenes visited
557.00
542.00
675.00
562.00
3.7%
Total number of indigent cases investigated
337.00
352.00
400.00
472.00
34.1%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of indigent cases investigated and approved for
cremation at public expense
291.00
321.00
350.00
439.00
36.8%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of indigent cases cremated with private funding
46.00
31.00
40.00
33.00
6.5%
Percent of indigent cases disposed of at public expense
86.35
96.57
85.00
93.00
-3.7%
Goal Statement:
To support all sections of the office by providing administrative services, collect and analyze information pertaining to deaths which fall within the jurisdiction of the Medical Examiner, provide funding for indigent burial, and
provide funding for cremation services when no private or charitable funds are available.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
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Page 144
Medical Examiner & Trauma Services
Pathology
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of autopsies and examinations per pathologist
203.00
210.00
250.00
296.00
41.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Percentage of autopsies completed within 24 hours of
arrival of body to morgue
96.00
94.00
90.00
87.00
-7.4%
Percentage of cases with final cause of death
determination of 90 days or less
98.30
98.00
95.00
93.00
-5.1%
Goal Statement:
To integrate the clinical information of past medical history and circumstances of death with evidentiary findings at the scene of death, document gross and microscopic autopsy findings, document toxicological findings,
reliably determine the cause and manner of death in medical examiner cases, and subsequently use the information obtained from investigations to develop and implement programs designed to protect public health and
reduce mortality.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
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Page 145
Medical Examiner & Trauma Services
Toxicology
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of Medical Examiner cases tested
1,418.00
1,405.00
1,300.00
1,700.00
21.0%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Average turnaround time of medical examiner cases
(days)
11.00
14.00
10.00
17.40
24.3%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Number of cases submitted by law enforcement
agencies
325.00
381.00
320.00
233.00
-38.8%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Average turnaround time of law enforcement cases
submitted (days)
27.00
46.00
30.00
36.00
-21.7%
The variance from the prior year is due to a reduction of Law
Enforcement case testing.
Total number of cases submitted for toxicological
analysis
1,743.00
1,786.00
1,620.00
1,933.00
8.2%
Cumulative number of Medical Examiner cases per
toxicologist
202.57
234.00
190.00
242.86
3.8%
Average turnaround time of all cases submitted for
toxicological analysis (days)
14.00
20.50
15.00
19.40
-5.4%
Cumulative number of law enforcement cases per
toxicologist
65.00
127.00
45.00
58.25
-54.1%
The variance from the prior year is due to a reduction in Law
Enforcement case testing.
Total number of cases per toxicologist
263.00
333.15
235.00
220.71
-33.8%
The variance from the prior year is primarily due to a
reduction in Law Enforcement case testing.
Goal Statement:
To provide Countywide toxicology testing services for the Office of the Medical Examiner and Trauma Services and other requesting law enforcement agencies.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 146
Medical Examiner & Trauma Services
Trauma Management
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Number of trauma cases reviewed
176.00
256.00
215.00
343.00
34.0%
The increase in reviews was due to an increase in trauma
related injury and death.
Number of over-triage patients (trauma alerts patients
who are discharged from a trauma hospital within 24
hours of arrival)
469.00
458.00
170.00
542.00
18.3%
The increase from the prior year resulted from changes in
triage definitions used by trauma centers, which led to an
increase in patients.
Number of under-triage patients (trauma alert patients
who are not taken to a trauma center)
119.00
150.00
75.00
186.00
24.0%
The increase from the prior year resulted from changes in
triage definitions used by trauma centers, which led to an
increase in patients.
Total number of trauma patients (Levels 1, 2, and 3)
6,678.00
6,948.00
7,810.00
7,137.00
2.7%
Goal Statement:
To ensure the planning and regulatory oversight of the Trauma Network for the provision of high quality, comprehensive trauma medical care; provide regulatory oversight for emergency and non-emergency medical
transportation; and coordinate the expeditious processing of the State of Florida Emergency Medical Services (EMS) Grant funds to improve and expand pre-hospital EMS in Broward County.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 147
Convention Center
Convention Center Operations
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Non-contractor County expenses to operate the
Convention Center
1,617,065.00
1,354,839.51
1,624,250.00
963,499.48
-28.9%
The Convention Center is temporarily closed due to ongoing
construction related to the Convention Center Expansion
project.
External customer satisfaction rating
5.00
5.00
5.00
N/A
N/A
The Convention Center is temporarily closed due to ongoing
construction related to the Convention Center Expansion
project.
Event Days
347.00
341.00
138.00
158.00
-53.7%
The Convention Center remains temporarily closed due to
ongoing construction related to the Convention Center
Expansion project.
Attendance
459,696.00
328,686.00
176,397.00
137,451.00
-58.2%
The Convention Center remains temporarily closed due to
ongoing construction related to the Convention Center
Expansion project.
Convention/trade shows (Event Days)
104.00
79.00
43.00
42.00
-46.8%
The Convention Center remains temporarily closed due to
ongoing construction related to the Convention Center
Expansion project.
Annual economic impact (in dollars)
684,442,926.00
633,159,018.00
243,269,820.00
311,648,364.00
-50.8%
The Convention Center remains temporarily closed due to
ongoing construction related to the Convention Center
Expansion project.
Cumulative operating cost per sq. ft ($)
11.38
9.95
6.14
0.73
-92.7%
All operating metrics at the Convention Center have been
impacted by the temporary closure of the Center for the
renovation project.
Cumulative operating cost per occupied sq. ft ($)
17.04
14.91
9.21
1.10
-92.6%
All operating metrics at the Convention Center have been
impacted by the temporary closure of the Center for the
renovation project.
Convention Center contractor gross operating profit/loss
2,391,547.00
-267,934.00
-4,030,480.00
-2,306,316.00
-760.8%
All operating metrics at the Convention Center have been
impacted by the temporary closure of the Center for the
renovation project.
Gross revenue generated by Convention Center
contractor from Convention Center operations
9,210,014.00
7,393,466.00
3,190,000.00
3,077,215.00
-58.4%
All operating metrics at the Convention Center have been
impacted by the temporary closure of the Center for the
renovation project.
Convention Center contractor gross expenditures to
operate the Convention Center
6,819,467.00
7,661,400.00
7,220,480.00
5,383,531.00
-29.7%
All operating metrics at the Convention Center have been
impacted by the temporary closure of the Center for the
renovation project.
Goal Statement:
To maximize the benefit to the tourism industry through the successful operation of the Broward County Convention Center and to ensure a positive reputation for Broward County by providing facility users with a well maintained,
professionally managed Convention Center.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
* Notes and/or explanation of variances greater than 15%
Page 148
Convention and Visitors Bureau
Greater Fort Lauderdale Convention and Visitors Bureau (CVB)
FY18
FY19
FY20
FY20
% Change
Notes*
Performance Measure
Actual
Actual
Annual
Projection
Actual
Actual FY19 to FY20
Average number of room nights produced in Broward
County per sales staff member
105,979.00
73,429.00
79,550.00
63,078.00
-14.1%
Number of room nights produced in Broward County by
sales staff
847,831.00
587,430.00
795,500.00
504,627.00
-14.1%
Average daily rates of a hotel room (dollars)
147.54
146.35
145.33
126.47
-13.6%
Average hotel occupancy rate (percent)
78.57
75.89
75.10
56.72
-25.3%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Average revenue generated by each hotel room in
Broward County (dollars)
116.00
112.00
109.00
80.00
-28.6%
The annual result for this measure was impacted by the
COVID-19 Pandemic.
Goal Statement:
To provide industry leadership in the marketing of Broward County as a premier year round destination for leisure and convention visitors in order to generate growth in the volume of occupied room nights and their corresponding
economic impact.
Broward County, Florida - Fiscal Year 2020 Annual Performance Measurement Report
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Page 149
