INTRODUCTION
The purpose of this Management Report is to provide quarterly information on the
performance of Broward County government. This document reports the quarterly
receipt and expenditure of county funds, as well as the projected and actual performance
of county agencies. All Broward County agencies that report to the County Administrator
are required to participate in the Performance Measurement and Reporting System. The
performance measurement data in this report is a summary of the Administration’s
operational performance for the most recent quarter based on unaudited information
reported by the Departments/Divisions/Offices.
The Management Report is published in electronic format only, approximately 90
days following the end of each fiscal quarter.
Performance measures, data, and notes were reviewed and approved by Division
executive management prior to publication.
If you have any questions or desire additional information, please call the
Accounting Division at (954) 357-7140 (receipts and expenditures) or the Office of
Management and Budget (performance measurements) (954) 357-6345.
CURRENT YEAR PRIOR YEAR
ACTUAL TO ACTUAL TO
GENERAL FUND (10010) BUDGET ACTUAL BUDGET % BUDGET %
Local:
Property Taxes 1,117,840,400$ 948,280,856$ 84.83
%
84.17 %
Recording Fees 6,500,300 2,356,491 36.25 27.77
Revenue Collector Fees 22,409,290 9,899,938 44.18 41.75
Interest Income 2,500,000 645,286 25.81 17.55
Sheriff* 3,764,500 (630,507) (16.75) 12.03
Other Local 67,986,012 9,845,953 14.48 20.21
State:
Revenue Sharing 29,416,560 7,408,851 25.19 23.16
Half-Cent Sales Tax 58,430,120 5,397,757 9.24 7.88
Other State 1,692,030 30,773 1.82 3.44
Transfers 18,933,547 1,395,162 7.37 3.74
Less 5 % (64,503,590) - N/A N/A
Total Revenues 1,264,969,169 984,630,560 77.84 75.86
EXPENDITURES:
County Commission 21,721,938 4,772,834 21.97 21.47
County Administrator 34,951,815 6,774,562 19.38 20.42
Finance and Administrative Services 79,116,999 15,971,393 20.19 21.15
Human Services 80,370,799 13,744,367 17.10 16.25
Libraries, Parks and Cultural 121,847,704 23,737,507 19.48 20.97
Transportation - - - -
Environmental Protection and Growth Management 28,616,521 7,697,707 26.90 22.06
Public Works 55,968,459 9,987,897 17.85 18.41
Non-Departmental 90,311,908 54,428,696 60.27 50.93
Constitutional Officers 583,014,457 101,746,085 17.45 24.55
Judicial 1,726,016 93,725 5.43 24.32
Boards and Agencies 12,379,456 3,047,654 24.62 21.26
Transfers 223,185,174 121,896,989 54.62 24.57
Reserves 162,208,682 - N/A N/A
Total Expenditures 1,495,419,928 363,899,416 24.33 22.00
(230,450,759) 620,731,144
Fund Balance, October 1, 2020 230,450,759 297,604,990
Fund Balance, December 31, 2020 -$ 918,336,134$
* Negative revenue is the result of reversing accruals that were still outstanding as of the cut-off date including amounts due from the N. Broward Hospital District
REVENUES:
EXCESS (DEFICIENCY) OF REVENUES OVER EXPENDITURES
BROWARD COUNTY
QUARTERLY MANAGEMENT REPORT
YEAR TO DATE BUDGET TO ACTUAL COMPARISON
FOR THE PERIOD OCTOBER 1, 2020 THROUGH DECEMBER 31, 2020 - UNAUDITED
SPECIAL PURPOSE AND SPECIAL REVENUE FUNDS*
FUND # NAME OF FUND BUDGET ACTUAL VARIANCE
10025 Mass Transit - Operating 136,961,449 18,829,742 (118,131,707)
10071 Wireless E911 34,990,456 67,272 (34,923,184)
10140 BSO Consolidated Dispatch Contract 43,632,280 10,841,257 (32,791,023)
11015 Sheriff - Contract Services 249,961,694 54,648,952 (195,312,742)
11020 Fire Protection 148,035,596 29,688,240 (118,347,356)
11405 Convention Ctr and Visitors Br 29,751,260 1,538,735 (28,212,525)
11420 Three/Four Cent Tourist Tax Revenue 32,056,660 4,825,649 (27,231,011)
11505 County Transportation Trust 29,788,289 2,615,978 (27,172,311)
11520 CTTF Local Option Gas Tax 49,389,550 4,949,300 (44,440,250)
11525 Transportation Concurrency 32,862,500 2,714,018 (30,148,482)
11610 Transportation Surtax 671,746,857 26,927,114 (644,819,742)
70000 Additional COVID-19 Expenses 266,786,044 96,669,066 (170,116,978)
70001 CARES CRF 102,405,442 102,418,740 13,298
Total Revenues 1,828,368,077$ 356,734,065$ (1,471,634,011)$
10025 Mass Transit - Operating 136,961,449 38,328,567 98,632,882
10071 Wireless E911 34,990,456 1,048,298 33,942,158
10140 BSO Consolidated Dispatch Contract 43,632,280 11,297,372 32,334,908
11015 Sheriff - Contract Services 249,961,694 67,377,862 182,583,832
11020 Fire Protection 148,035,596 38,543,510 109,492,086
11405 Convention Ctr and Visitors Br 29,751,260 2,717,242 27,034,018
11420 Three/Four Cent Tourist Tax Revenue 32,056,660 89,469 31,967,191
11505 County Transportation Trust 29,788,289 6,939,815 22,848,474
11520 CTTF Local Option Gas Tax 49,389,550 - 49,389,550
11525 Transportation Concurrency 32,862,500 - 32,862,500
11610 Transportation Surtax 671,746,857 67,726,462 604,020,395
70000 Additional COVID-19 Expenses 266,786,044 41,054,107 225,731,937
70001 CARES CRF 102,405,442 102,405,442 (0)
Total Expenditures 1,828,368,077$ 377,528,146$ 1,450,839,930$
* Funds reflected are those with budgets exceeding $20 million.
REVENUES:
EXPENDITURES:
BROWARD COUNTY
QUARTERLY MANAGEMENT REPORT
YEAR TO DATE BUDGET TO ACTUAL COMPARISON
FOR THE PERIOD OCTOBER 1, 2020 THROUGH DECEMBER 31, 2020 - UNAUDITED
CAPITAL PROJECTS FUNDS*
FUND # NAME OF FUND BUDGET ACTUAL VARIANCE
30110 Engineering Capital Projects 40,058,256$ 75,514$ (39,982,741)$
30115 Constitutional Gas Tax Capital Projects** 75,068,864 (13,372) (75,082,237)
30205 General Capital Outlay 446,251,215 38,371,501 (407,879,714)
35010 Courthouse Capital 21,935,650 0 (21,935,650)
35020 Tourist Tax Capital Projects 482,205,434 160,360 (482,045,075)
35025 Convention Center Capital Projects 431,638,583 26,193 (431,612,390)
35030 Beach Erosion Capital Outlay 111,488,552 37,687 (111,450,865)
35040 Unincorporated Area Capital 25,718,037 12,692 (25,705,345)
35100 Transportation Surtax Capital Projects 325,001,132 52,541,454 (272,459,678)
35120 Transit Capital Fund-Non-Grants 26,440,581 15,305 (26,425,277)
Total Revenues 1,985,806,305$ 91,227,333$ (1,894,578,972)$
30110 Engineering Capital Projects 40,058,256$ 2,942,782$ 37,115,473$
30115 Constitutional Gas Tax Capital Projects 75,068,864 1,013,204 74,055,660
30205 General Capital Outlay 446,251,215 11,072,876 435,178,339
35010 Courthouse Capital 21,935,650 196,449 21,739,202
35020 Tourist Tax Capital Projects 482,205,434 18,580,681 463,624,753
35025 Convention Center Capital Projects 431,638,583 939,323 430,699,260
35030 Beach Erosion Capital Outlay 111,488,552 32,241 111,456,310
35040 Unincorporated Area Capital 25,718,037 28,797 25,689,240
35100 Transportation Surtax Capital Projects 325,001,132 16,879,698 308,121,434
35120 Transit Capital Fund-Non-Grants 26,440,581 741,043 25,699,538
Total Expenditures 1,985,806,305$ 52,427,095$ 1,933,379,211$
* Funds reflected are those with budgets exceeding $20 million.
** Negative revenue is the result of reversing accruals that were still outstanding as of the cut-off date
EXPENDITURES:
REVENUES:
BROWARD COUNTY
QUARTERLY MANAGEMENT REPORT
YEAR TO DATE BUDGET TO ACTUAL COMPARISON
FOR THE PERIOD OCTOBER 1, 2020 THROUGH DECEMBER 31, 2020 - UNAUDITED
ENTERPRISE FUNDS* 12/31/2020 12/31/2019
OPERATING REVENUES:
Aviation 65,637,000$ 82,753,000$
Port Everglades 23,047,000 47,381,000
Water & Wastewater 38,514,000 39,569,000
Total Revenues 127,198,000 169,703,000
OPERATING EXPENSES:
Aviation 70,287,000 78,619,000
Port Everglades 25,427,000 32,104,000
Water & Wastewater 29,057,000 26,797,000
Total Expenses 124,771,000 137,520,000
Aviation (4,650,000) 4,134,000
Port Everglades (2,380,000) 15,277,000
Water & Wastewater 9,457,000 12,772,000
Total Operating Income 2,427,000 32,183,000
NON-OPERATING INCOME (EXPENSES) & TRANSFERS**:
Aviation 30,247,000 15,000
Port Everglades 5,621,000 (2,820,000)
Water & Wastewater (4,598,000) (4,914,000)
Total Non-Operating Income (Expenses) 31,270,000 (7,719,000)
Aviation 25,597,000 4,149,000
Port Everglades 3,241,000 12,457,000
Water & Wastewater 4,859,000 7,858,000
Change in Net Position 33,697,000$ 24,464,000$
* Funds reflected are those with revenues or expenses exceeding $20 million
** Includes Capital Contributions
OPERATING INCOME (LOSS):
CHANGE IN NET POSITION
BROWARD COUNTY
QUARTERLY MANAGEMENT REPORT
YEAR TO DATE ACTUAL COMPARISON
FOR THE PERIOD OCTOBER 1, 2020 THROUGH DECEMBER 31, 2020 - UNAUDITED
Department: County Administration
 Division: County Administration
 Section: Grants Administration
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Percent of grant proposals submitted
through Grants Administration during the
rating period that will be funded at some
level
60.00
62.50
66.67
Number of grant management technical
assistance and contractual reviews
completed by Grants Administration
50.00
28.00
13.00
Percent of participants who complete
Grant Program Manager trainings that
demonstrate an increase in knowledge
85.00
90.00
N/A
No trainings were scheduled during the first
quarter.
Goal Statement:
To serve as a centralized resource to identify and enhance the quality of County grant applications and to provide technical assistance and training to County
agencies to improve grant management effectiveness and ensure compliance with regulations.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 1
Department: County Administration
 Division: County Administration
 Section: Intergovernmental Affairs/Boards
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of meetings/updates provided to
communicate the Board's legislative and
funding initiatives to all levels of
government
750.00
251.00
257.00
Number of scheduling efforts coordinated
and completed for commissioners and
internal customers
100.00
31.00
24.00
Legislative communication disseminated
in a timely, effective and accurate manner
35.00
12.00
9.00
Correspondence disseminated in an
effective and accurate manner
2,100.00
562.00
531.00
Number of board appointments and
removals processed
250.00
26.00
34.00
Internal customer satisfaction rating
4.50
N/A
4.50
Goal Statement:
To enhance the quality of life for Broward County residents, businesses, and visitors through effective advocacy and coordination of the Board of County
Commissioner's federal and state programs.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 2
Department: County Administration
 Division: County Administration
 Section: Professional Standards/Human Rights
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of complaints filed and under
investigation, all programs
185.00
93.00
64.00
Number of ADA compliance area reviews
conducted
150.00
0.00
0.00
Number of inquiries, referrals, and
technical assistance requests per
Professional Standards employee
75.00
76.66
91.00
Number of complaints filed and under
investigation per Professional Standards
employee
40.00
23.25
12.80
Number of inquiries, referrals, and
technical assistance requests, all programs
1,000.00
230.00
455.00
Number of investigations completed, all
programs
140.00
36.00
60.00
Number of closed Fair Housing
investigations, per Human Rights employee
20.00
4.00
3.50
Number of closed Act Only cases, per
Human Rights employee
12.00
2.00
0.00
Total number of dual-filed Fair Housing
cases closed
55.00
10.00
7.00
Percent of dual-filed housing cases closed
within federal timeframe of 100 days
20.00
40.00
0.00
Goal Statement:
To provide leadership and professional administration of all aspects of the County's equal opportunity programs and services, ensure compliance with relevant
federal laws and regulations, internal investigations, and Whistleblower complaints; to protect the integrity of Broward County Government services by ensuring
accountability and compliance in an effort to promote equity and justice, while limiting County liability. To promote and ensure equal treatment, access and
inclusion for all persons within Broward County in a manner that fosters unity, diversity, and tolerance through quality public service.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 3
Department: Regional Emergency Services and Communications
 Division: Regional Emergency Services and Communications
 Section: Countywide Public Safety Applications
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Percent of closest unit response capability
from a technology perspective
100.00
87.00
87.00
Percent of time the PSI network is
available
99.99
100.00
99.95
Percent of time public safety applications
are available
99.99
99.77
100.00
Goal Statement:
To foster information sharing and data interoperability by strategically designing, implementing, and maintaining cost effective mission critical public safety
applications and mobile data systems that best meet the requirements of Broward County's emergency responders.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 4
Department: Regional Emergency Services and Communications
 Division: Regional Emergency Services and Communications
 Section: Countywide Radio Communications
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Percent of radio system availablity time
99.99
100.00
100.00
Goal Statement:
To foster information sharing and communication interoperability by strategically designing, implementing, and maintaining cost effective local government
and mission critical public safety radio systems, fire station alerting and paging systems that best meet the requirements of Broward County.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 5
Department: Regional Emergency Services and Communications
 Division: Regional Emergency Services and Communications
 Section: Emergency Management
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of health care facility emergency
management plans reviewed and approved
by Emergency Management staff
390.00
43.00
175.00
Number of Continuity of Operations plans
that are reviewed by Emergency
Management staff
25.00
6.00
15.00
Number of countywide mitigation program
proposals maintained, reviewed and
updated by Emergency Management staff
300.00
0.00
378.00
Number of facilities that store extremely
hazardous materials inspected and
reported to the State by Emergency
Management staff
119.00
N/A
118.00
Number of Broward Emergency Response
Team Standard Operating Procedures
reviewed and approved by Emergency
Management staff
37.00
N/A
4.00
Number of exercises conducted or
participated in to evaluate plans and
procedures
20.00
1.00
1.00
Percentage of Broward Emergency
Response Team staff that are credentialed
75.00
N/A
4.00
Goal Statement:
To safeguard lives and property of Broward County residents and visitors by providing effective emergency management through prevention, protection,
mitigation, response and recovery capabilities.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 6
Department: Regional Emergency Services and Communications
 Division: E-911 Fund
 Section: E-911 Fund
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Percent of 911 call processing availability
99.99
100.00
100.00
Percent of 911 position recording
availability
99.99
99.88
100.00
Percent of 911 CAMA trunk availability
99.99
99.85
98.66
Percent E-911 database accuracy
maintained
99.99
100.00
100.00
Goal Statement:
Excellence in the Broward County regional E-911 system by creating and maintaining an effective, efficient, reliable, and survivable system, with a reduced
total cost of ownership. Focusing on providing a flexible, robust, and technologically advanced system; on utilizing best practice processes; and on fostering a
collaborative environment among Public Safety Answering Points.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 7
Department: Economic Small Business Development
 Division: Office of Economic and Small Business Development
 Section: Economic Development
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Total number of targeted industry jobs
recruited through economic development
partnership efforts
325.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of target industry jobs retained
425.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of target area jobs retained
50.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Total number of targeted area jobs
recruited through economic development
partnership efforts
35.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of firms provided international
trade assistance
40.00
7.00
6.00
Number of international trade related
workshops, seminars, and events
coordinated or conducted
20.00
17.00
5.00
Number of firms assisted in obtaining
financing
12.00
6.00
1,423.00
Number of clients provided business
development assistance
80.00
43.00
95.00
Number of business assistance seminars
and workshops coordinated or conducted
20.00
10.00
9.00
Number of recruited companies that
relocated to Broward County
7.00
0.00
2.00
External customer satisfaction rating
4.50
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To maximize and positively impact employment and investment by creating a diversified and sustainable economy, promoting growth for entrepreneurs and
existing businesses alike in Broward County and beyond.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 8
Department: Economic Small Business Development
 Division: Office of Economic and Small Business Development
 Section: Small Business Development
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of certified firms participating in
County contracting as a prime contractor
or subcontractor
435.00
412.00
457.00
Number of targeted outreach activities
conducted
560.00
308.00
375.00
Number of small businesses receiving one
on one technical assistance
600.00
201.00
905.00
Number of firms connected to external
partners for additional assistance
70.00
15.00
13.00
Number of small business compliance
activities conducted
2,250.00
811.00
962.00
Percentage of compliance reviews
conducted within the targeted ten business
days
87.00
95.00
97.00
External customer satisfaction rating
4.50
4.75
3.80
Goal Statement:
To provide access to contract opportunities, grow the local tax base and increase employment through the support, retention and expansion of small and
emerging businesses, while encouraging and promoting entrepreneurship and achieving the mandate set for local and federal funding.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 9
Department: Office of Management and Budget
 Division: Office of Management and Budget
 Section: Office of Management and Budget
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Internal customer satisfaction rating
4.50
N/A
N/A
This measure is reported annually in the fourth
quarter.
Internal consulting customer satisfaction
rating
4.50
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of internal consulting projects
completed
2.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To develop budget and management recommendations for the County Administrator to support Commission policies and optimize the allocation and
utilization of resources.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 10
Department: Public Communication
 Division: Office of Public Communications
 Section: Public Information
Performance Measure
FY21
Projection
FY21
Year to Date
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of Government meetings
televised/webcast
148.00
20.00
22.00
20.00
Number of Internet pages viewed
(www.broward.org)
100,000,000.00
64,268,710.00
25,280,692.00
64,268,710.00
Number of unique visitors to the web site
per month
900,000.00
765,340.00
1,046,765.00
765,340.00
Pages of artwork/web site pages produced
and revised
14,000.00
1,769.00
1,754.00
1,769.00
Events/programs promoted
325.00
163.00
129.00
163.00
News releases processed
550.00
94.00
143.00
94.00
Editorial assignments
600.00
68.00
108.00
68.00
Public record request responses
4,200.00
1,090.00
974.00
1,090.00
Cost of Public Information Program per
resident
1.98
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Internal customer satisfaction rating
4.70
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide information to residents, businesses, visitors and employees, to increase awareness of County programs and services and their value to the
community.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 11
Department: Public Communication
 Division: Office of Public Communications
 Section: Call Center
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of calls received
420,000.00
106,852.00
124,912.00
Percentage of calls answered < 24 seconds
60.00
34.60
12.10
Percent of all calls abandoned in queue
10.00
14.60
24.40
Average length per call (seconds)
205.00
245.00
242.00
Average wait time in queue (seconds)
100.00
156.00
246.00
Number of calls answered per FTE per shift
80.00
79.00
81.30
Percentage of Homeless Helpline calls
answered < 4 minutes
80.00
69.00
44.00
Customer satisfaction rating
4.50
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide a one-stop, multi-lingual County information and service center that provides residents, businesses and visitors easy access to information about
most Broward County services, programs and activities.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 12
Department: Public Communication
 Division: Office of Public Communications/Print Shop
 Section: Print Shop
Performance Measure
FY21
Projection
FY21
Year to Date
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of pages printed and duplicated
15,000,000.00
6,532,623.00
6,305,284.00
6,532,623.00
Cost per thousand pages copied or printed
($)
60.83
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Pages printed and duplicated per FTE
2,500,000.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Customer satisfaction rating
4.90
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide high-quality printing and display services to meet the needs of County agencies, as well as local municipalities and other government
organizations, in a timely and cost-effective manner.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 13
Department: Aviation
 Division: Aviation
 Section: Administration/Executive
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Domestic Origin & Destination Market
Share in South Florida (%)
55.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of destinations served
125.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percentage of employees rating a
completed course as helpful in their job
98.00
98.00
100.00
Percent of employees satisfied with Human
Resources' services
85.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of volunteers
60.00
110.00
58.00
Goal Statement:
To provide the executive and administrative support necessary to the Divisions within the Aviation Department to ensure continued efficiencies, effectiveness,
and compliance with County policies and goals.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 14
Department: Aviation
 Division: Aviation
 Section: Business and Properties Management
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Concession Sales per enplaned passenger
9.95
10.39
8.67
News and gifts revenue per enplaned
passenger
0.45
0.44
0.46
Food and beverage revenue per enplaned
passenger
1.09
1.14
0.86
Total rental car revenue per enplaned
passenger
4.52
3.89
5.81
Goal Statement:
To provide opportunities for property development and increase services to meet the demands of the aviation industry and the traveling public and to
maximize revenues at Broward County's Fort Lauderdale-Hollywood International and North Perry Airports.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 15
Department: Aviation
 Division: Aviation
 Section: Airport Development
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Percent of construction projects within 5%
change order allowance (Capital
Improvement Program)
100.00
100.00
100.00
Percent of contracts meeting small
business goals (Capital Improvement
Program)
100.00
75.00
86.00
Percent of construction projects within 5%
change order allowance (Airport Expansion
Program)
100.00
100.00
100.00
Percent of contracts meeting small
business goals (Airport Expansion Program)
100.00
88.00
92.00
Percent of contracts meeting small
business goals (Planning)
100.00
33.00
67.00
Goal Statement:
To provide planning, design and construction, environmental, and noise services for Broward County's Fort Lauderdale-Hollywood International and North Perry
Airports, on time and within budget, exceeding expectations and with input from the community.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 16
Department: Aviation
 Division: Aviation
 Section: Finance
Performance Measure
FY21
Projection
FY21
Year to Date
FY20
Quarter 1
FY21
Quarter 1
Report Note
Total number of airline passengers at FLL
21,847,646.00
4,833,675.00
9,244,836.00
4,833,675.00
Total operating expenses per enplaned
passenger ($)
18.03
18.23
10.93
18.23
Percent of accounts receivable over 90
days past due
7.00
7.74
6.77
7.74
Cost per enplaned passenger
13.94
14.91
7.85
14.91
Non-Airline Operating Revenue as a % of
Total Operating Revenue
45.00
52.00
57.00
52.00
Goal Statement:
To provide the accounting, budgeting, operational and capital fiscal planning functions for the Aviation Department to ensure statutory compliance and to
provide financial, statistical and performance information for decision making.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 17
Department: Aviation
 Division: Aviation
 Section: Information Services
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of unique passenger connections
to WiFi
6,500,000.00
2,638,910.00
526,652.00
Goal Statement:
To provide timely, accurate information and rapid and reliable service response for Information Technology (IT) solutions that support and meet the business
and customer service objectives of the County and the Aviation Department.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 18
Department: Aviation
 Division: Aviation
 Section: Parking, Rental Car Center and Ground Transportation
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Parking operating expense per number of
parking transactions
3.80
3.94
2.80
Parking Operating Margin
80.00
79.59
86.10
Goal Statement:
To provide different parking options for the traveling public and to maximize parking revenues at Broward County's Fort Lauderdale-Hollywood International
Airport.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 19
Department: Aviation
 Division: Aviation
 Section: Operations
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Percent of passengers waiting 10 minutes
or less for a taxi
98.00
98.00
100.00
Percent of passengers waiting 10 minutes
or less for a Rental Car Center shuttle
95.00
70.00
92.00
FAA Part 139 Discrepancies (annual
inspections)
0.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of
Broward County by ensuring efficient and effective operations in Airside, Landside, Terminal, Security, including law enforcement and fire rescue services.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 20
Department: Aviation
 Division: Aviation
 Section: North Perry Airport (HWO)
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of Operations at North Perry Airport
203,000.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of
Broward County by ensuring efficient and effective operations.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 21
Department: Broward Cultural Council
 Division: Cultural
 Section: Administration
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of new or renewed collaborative
business partnerships established
25.00
6.00
6.00
Number of programs/events that
demonstrate cultural, educational or
historical diversity
110.00
24.00
40.00
Number of program participants
7,500.00
716.00
1,669.00
External customer satisfaction rating
4.80
4.82
4.59
Cost of technical assistance per patron
served (in dollars)
8.00
13.97
5.99
Total grant funding provided
5,092,850.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of active public art and design
commissions
95.00
17.00
75.00
Number of public art and design program
activities
100.00
81.00
75.00
Number of public art and design
commissions completed
25.00
3.00
15.00
Goal Statement:
To cultivate community culture, arts, recreation, and life-long learning; and to establish goals relating to providing diverse artistic, cultural, educational and
historical amenities and programs that contribute to a vibrant, multi-cultural and economically-viable community.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 22
Department: Libraries
 Division: Financial & Administrative Services
 Section: Libraries Financial & Administrative Services
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Average number of days to process
payment for goods and services received
40.00
22.00
33.00
Number of personnel transactions (BC-
102s) processed
350.00
76.00
30.00
Number of purchasing card and purchase
orders processed
2,500.00
675.00
385.00
Internal customer satisfaction rating
4.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To coordinate the various financial and administrative support activities of the Division to ensure continued efficiency, productivity, and compliance with
County policies and goals.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 23
Department: Libraries
 Division: Public Services
 Section: Libraries Public Services
Performance Measure
FY21
Projection
FY21
Year to Date
FY20
Quarter 1
FY21
Quarter 1
Report Note
Libraries program attendance
415,000.00
14,778.00
122,334.00
14,778.00
Library materials circulated
8,300,000.00
1,175,992.00
2,151,812.00
1,175,992.00
Number of customers served
8,300,000.00
274,736.00
1,667,900.00
274,736.00
Number of customers with cards
1,200,000.00
1,163,030.00
1,101,018.00
1,163,030.00
Number of digital downloads accessed by
patrons (eBooks and audiobooks)
2,500,000.00
844,611.00
720,372.00
844,611.00
Number of patrons using computers
1,900,000.00
49,468.00
425,938.00
49,468.00
Number of volunteer hours
100,000.00
1,200.00
22,147.00
1,200.00
Number of Libraries Internet page views
36,000,000.00
2,176,922.00
7,516,852.00
2,176,922.00
External customer satisfaction rating
4.30
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide direct public library service to meet the informational, educational, and recreational needs of the residents and visitors to Broward County.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 24
Department: Parks and Recreation
 Division: Parks and Recreation
 Section: Administration
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of volunteer hours as percentage
of total staff hours
5.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide safe, diverse, and enjoyable facilities, recreation opportunities, and programs to County residents and visitors through administrative support to park
and recreation field operations.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 25
Department: Parks and Recreation
 Division: Parks and Recreation
 Section: Regional Parks
Performance Measure
FY21
Projection
FY21
Year to Date
FY20
Quarter 1
FY21
Quarter 1
Report Note
Park attendance
9,200,000.00
2,324,930.00
2,621,403.00
2,324,930.00
Percent of operational budget supported
by user fees
26.00
13.94
31.62
13.94
Maintenance cost per acre ($)
3,700.00
1,028.53
1,026.14
1,028.53
Cost per acre of natural area maintained
($)
450.00
721.60
413.95
721.60
Customer satisfaction rating
4.80
4.40
4.80
4.40
Goal Statement:
To provide a County-wide park system with high quality facilities, programs, and services that meet the needs, wants, and interests of residents and visitors of all
ages and abilities.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 26
Department: Parks and Recreation
 Division: Parks and Recreation
 Section: Extension Education
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of 4-H educational activities
taught
250.00
111.00
38.00
Number of of 4-H clients served
6,000.00
2,505.00
499.00
Number of 4-H volunteer hours (FTE
equivalent)
3.65
1.58
0.18
Customer satisfaction rating (4-H)
4.68
4.60
5.00
Number of participants in Tree Trimmer
educational activities
720.00
219.00
80.00
Number of urban horticulture educational
activities taught
160.00
41.00
45.00
Number of urban horticulture clients served
30,925.00
8,250.00
10,703.00
Customer satisfaction rating (urban
horticultural)
4.77
5.00
4.92
Number of commercial horticulture
educational activities taught
130.00
38.00
30.00
Number of commercial horticulture clients
served
16,970.00
5,037.00
10,384.00
Customer satisfaction rating (commercial
horticultural)
4.77
4.80
4.00
Florida Master Gardener volunteer hours
(FTE equivalent)
12.26
6.40
4.00
Number of annual active Master Gardeners
200.00
225.00
225.00
Number of Master Naturalist projects
completed within the division
15.00
0.00
0.00
Goal Statement:
To provide educational programs and access to current research data to Broward County residents, businesses and 4-H members in the areas of horticulture,
leadership, family nutrition, and youth programs to improve the quality of home and community environment. These performance measures are based on a
memorandum of understanding between the University of Florida and the County.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 27
Department: Parks and Recreation
 Division: Parks and Recreation
 Section: Extension Education
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Trained and certified active Master
Naturalists per Extension Agent
65.00
0.00
0.00
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 28
Department: Parks and Recreation
 Division: Broward Municipal Services District Parks
 Section: Broward Municipal Services District Parks
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Park attendance
325,000.00
104,255.00
22,069.00
Total After School Program participants
(Kids age 6-12, Teens age 13-17)
26,000.00
7,204.00
2,811.00
Senior Program participants
5,500.00
1,526.00
75.00
Summer Recreation Program participants
22,000.00
0.00
0.00
Number of recreation programs
180.00
50.00
9.00
Number of special events
48.00
15.00
3.00
Cost per acre managed
43,000.00
10,650.94
10,225.24
External customer satisfaction rating
4.60
4.80
N/A
No survey responses were received during the
first quarter.
Goal Statement:
To provide enjoyable recreational facilities, programs, and services that meet the needs and interests of residents and visitors in unincorporated neighborhood
communities.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 29
Department: Parks and Recreation
 Division: Parks Target Range
 Section: Parks and Recreation Target Range
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of users
37,600.00
12,731.00
11,337.00
Gross revenue collected
930,820.00
326,469.00
255,579.00
Cost per user (in dollars)
24.00
26.13
25.69
Customer satisfaction rating
4.60
5.00
N/A
No survey responses were received during the
first quarter.
Goal Statement:
To operate a safe, supervised, and non-threatening target range that encompasses all aspects of the shooting sports for recreational shooters, law enforcement
and military.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 30
Department: Parks and Recreation
 Division: Parks Enhanced Marine Law Enforcement
 Section: Parks and Recreation/Marine Law Enforcement
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of boating accidents reported
10.00
1.00
5.00
Number of public contacts per actual
patrol hour
0.75
0.78
0.89
Percent of funded patrol hours used
70.00
74.67
71.98
Percent of requests processed by EMLEG
staff within ten days of receipt
90.00
100.00
100.00
Goal Statement:
To provide boating safety and education for residents and visitors to allow for quality water craft experiences.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 31
Department: Parks and Recreation
 Division: Everglades Holiday Park
 Section: Everglades Holiday Park
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Park attendance
735,000.00
207,249.00
249,535.00
Airboat Tours - Gross Revenue
4,340,000.00
1,588,481.15
701,474.74
Goal Statement:
To provide facilities, programs, and services that educate residents and visitors of all ages and abilities on the history of the Everglades, flora and fauna while
offering airboat rides, boat ramps, fishing, wildlife viewing, food concessions, boat rentals, alligator shows, and a campground.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 32
Department: Environmental Protection and Growth Management
 Division: Animal Care and Adoption
 Section: Animal Care and Adoption
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of animals sterilized
5,000.00
1,971.00
1,227.00
Number of rabies registration licenses sold
131,000.00
29,326.00
31,269.00
Number of animals sheltered (intake)
12,000.00
3,001.00
1,865.00
Number of animals adopted
6,100.00
1,320.00
1,090.00
Number of animals released to rescue
groups
1,600.00
224.00
293.00
Number of volunteer hours
10,000.00
6,441.00
238.00
Number of foster hours
150,000.00
28,320.00
23,400.00
Number of pets returned to their owners at
the shelter
1,040.00
219.00
175.00
External customer satisfaction rating
4.70
4.52
4.47
Live release rate %
90.00
81.81
86.48
Goal Statement:
To promote responsible pet ownership and community safety, reunite the lost, rescue the neglected, increase adoptions, and reduce pet population by offering
low-cost sterilization options to our community.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 33
Department: Environmental Protection and Growth Management
 Division: Environmental Engineering and Permitting
 Section: Air Quality
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of air quality outreach and
education events coordinated or attended
by staff
100.00
24.00
17.00
Percent of days when the outdoor air
quality is good
80.00
86.00
93.48
Percent of inspected facilities that are in
compliance
95.00
100.00
100.00
Percent of asbestos sites inspected
50.00
41.00
44.74
Goal Statement:
To protect air, water, soil, and other natural resources for the residents and visitors of Broward County by sustaining and enhancing the overall air quality in
Broward County.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 34
Department: Environmental Protection and Growth Management
 Division: Environmental Engineering and Permitting
 Section: Waste Regulation
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of licenses and permits issued or
renewed
174.00
48.00
46.00
Number of regulatory inspections
performed
192.00
43.00
42.00
Inspections performed per FTE
64.00
14.33
14.00
Goal Statement:
To protect the quality of air, water, soil, and other natural resources of Broward County, as well as the health, safety, and welfare of its citizens by regulating
solid waste activities and transportation activities of discarded hazardous materials, sludge, and biomedical waste through licensing, inspections, and
enforcement actions.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 35
Department: Environmental Protection and Growth Management
 Division: Environmental Engineering and Permitting
 Section: Environmental Assessment and Remediation
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of contaminated sites remediated
55.00
11.00
11.00
Number of contaminated sites not yet
granted regulatory closure
685.00
695.00
676.00
Number of contaminated sites remediated
closed to date
1,815.00
1,822.00
1,879.00
Goal Statement:
To restore the groundwater, soil, and surface waters of Broward County and protect the health, safety, and welfare of its citizens and visitors by assessing and
cleaning up environmental contamination and by ensuring that contaminated sites are used or redeveloped in a safe and beneficial manner.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 36
Department: Environmental Protection and Growth Management
 Division: Environmental Engineering and Permitting
 Section: Water and Environmental Licensing
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of water licenses/permits
issued/renewed
860.00
234.00
223.00
Number of regulatory water inspections
performed
300.00
85.00
51.00
Number of water violations addressed via
enforcement actions
150.00
6.00
4.00
Number of aquatic/wetland
licenses/permits issued
950.00
215.00
339.00
Number of aquatic/wetland regulatory
inspections performed
300.00
107.00
81.00
Number of aquatic/wetland violations
addressed via enforcement actions
25.00
4.00
2.00
Number of tree removal licenses
issued/renewed
160.00
38.00
44.00
Tree inspections performed
900.00
313.00
231.00
Percent of inspected facilities found to be
in compliance with water permit/license
conditions
99.00
99.00
99.00
Percent of inspected facilities in
compliance with permit/license conditions
90.00
81.00
90.00
Percentage of municipal storm sewer
systems monitored found meeting surface
water quality standards
98.00
99.00
97.00
Goal Statement:
To preserve, protect, and enhance water resources and natural resources in Broward County through effective implementation of regulatory programs designed
to reduce stormwater/non-point source pollution, encourage effective uses of the County's water resources, protect property from flooding, provide effective
conveyance and treatment of domestic wastewater, preserve and protect freshwater and coastal wetlands, and maintain the County's urban forest.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 37
Department: Environmental Protection and Growth Management
 Division: Building Code Services
 Section: Building Code - Unincorporated / Airport
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of plans reviewed
3,500.00
1,085.00
883.00
Percent of plan reviews reviewed within 15
days
90.00
100.00
100.00
Number of permits issued
2,600.00
628.00
731.00
Number of inspections performed
9,200.00
2,520.00
2,458.00
Number of Certificates of Occupancy
issued
30.00
4.00
16.00
Number of customers provided service at
BCS Permit Counter
5,500.00
1,640.00
333.00
Percentage of Florida Building Code
permit inspections performed within 24
hours of request
95.00
100.00
100.00
External customer satisfaction rating
5.00
N/A
N/A
No survey responses were received during the
first quarter.
Goal Statement:
To provide the public and agencies comprising the unincorporated areas of Broward County and the Fort Lauderdale-Hollywood International Airport with an
acceptable level of life safety through enforcement of the Florida Building Code (FBC) and applicable state or national codes pertaining to construction
methods, plan reviews, permit issuance, and inspections or issuance of Certificates of Occupancy.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 38
Department: Environmental Protection and Growth Management
 Division: Building Code Services
 Section: Building Code - Contract Cities
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of plans reviewed for contract
cities
14,600.00
3,308.00
3,743.00
Number of inspections performed for
contract cities
22,200.00
6,318.00
6,325.00
Goal Statement:
To provide the residents of municipalities under interlocal agreement with Broward County with an acceptable level of life safety through enforcement of the
Florida Building Code (FBC) and applicable state or national codes pertaining to construction methods, plan reviews, and inspections at affordable and
competitive hourly rates for municipal clients.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 39
Department: Environmental Protection and Growth Management
 Division: Licensing, Elevator and Regulatory
 Section: Contractor Licensing Enforcement
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of certificates of competency
renewed
2,750.00
162.00
147.00
Percent of renewal licenses renewed
80.00
4.64
5.54
Number of new certificates of competency
issued
285.00
58.00
69.00
Number of citations issued to
licensed/unlicensed contractors
230.00
42.00
15.00
Number of complaints received against
unlicensed contractors
245.00
41.00
23.00
Number of complaints received against
licensed contractors
61.00
9.00
3.00
Number of outreach activities educating
the public about contractor fraud
18.00
7.00
0.00
External customer satisfaction rating
4.50
3.33
N/A
No survey responses were received during the
first quarter.
Goal Statement:
To ensure safe and sound construction by verifying that tradespersons are licensed and qualified and that complaints are handled professionally in order to
protect consumers and ensure good construction methods are implemented.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 40
Department: Environmental Protection and Growth Management
 Division: Licensing, Elevator and Regulatory
 Section: Elevator Inspections
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of renewal certificates of operation
issued
9,780.00
1,870.00
283.00
Number of new certificates of operation
issued
255.00
60.00
81.00
Number of inspections performed
6,500.00
949.00
572.00
Number of witnessed tests on elevators
performed
5,490.00
1,052.00
2,341.00
Number of plans reviewed
1,150.00
276.00
248.00
Number of overdue annual inspections
2,180.00
2,878.00
3,373.00
Elevator installations not complying with
notices to correct violations within 90 days
440.00
304.00
209.00
Percent of elevators with expired
certificates
29.00
36.00
41.00
External customer satisfaction rating
3.00
1.00
N/A
No survey responses were received during the
first quarter.
Goal Statement:
To establish elevator safety and quality service for Broward County citizens through the review of plans, issuance of construction permits, performance of
inspections, witnessing of annual testing and processing and issuance of Certificates of Operation.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 41
Department: Environmental Protection and Growth Management
 Division: Licensing, Elevator and Regulatory
 Section: Consumer Regulatory
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of inspections conducted (Vehicle
for Hire, Auto Body/Repair Shops, Towing)
17,700.00
N/A
3,824.00
Number of applications/registrations
processed ( Auto Body/Repair Shop,
Chauffeur, Movers, Towing, Vehicle for
Hire)
6,800.00
N/A
1,637.00
Number of auto repair and auto body paint
shops inspected per inspector
1,200.00
202.00
102.00
Number of auto repair/auto body
complaints
80.00
19.00
29.00
Percent of identifiable auto repair and
auto body shops licensed and in full
compliance
70.00
73.25
99.50
Number of walk in customers assisted per
Consumer Service representative
2,000.00
343.00
163.00
External customer satisfaction rating
4.00
4.00
4.43
Goal Statement:
To protect public health, safety and welfare by regulating businesses to ensure compliance with the Broward County Consumer Protection ordinances.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 42
Department: Environmental Protection and Growth Management
 Division: Manatee Protection Fund
 Section: Manatee Protection Fund
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of new slips issued
75.00
15.00
99.00
Total number of slips assigned
15,000.00
15,083.00
15,072.00
Watercraft-related manatee mortality
1.00
1.00
0.00
Goal Statement:
To provide protection for the Florida manatee through Manatee Protection Plan conservation measures consisting of regulatory and enforcement activities,
outreach programs, and monitoring efforts, in conjunction with state-wide measures and community partners.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 43
Department: Environmental Protection and Growth Management
 Division: Housing Finance and Community Redevelopment
 Section: Housing Administration
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of mortgage credit certificates
provided to first time home buyers
100.00
27.00
10.00
Number of new affordable multi-family
units constructed
300.00
333.00
0.00
Number of residents receiving emergency
shelter/essential services
1,000.00
N/A
207.00
Number of residents provided a grant-
funded public service
1,000.00
N/A
N/A
This measure will be reported in the second
quarter.
Number of individuals that have received
housing counseling assistance
180.00
0.00
N/A
This measure will be reported in the second
quarter.
Number of residents that have been
provided purchase assistance for new
home ownership
50.00
11.00
21.00
Number of residents receiving assistance to
rehabilitate their residences during the
year
40.00
28.00
13.00
Goal Statement:
To provide all residents of Broward County with opportunities to access safe, decent, affordable housing and public services which are the cornerstones of
healthy, successful and sustainable communities.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 44
Department: Environmental Protection and Growth Management
 Division: Environmental Planning and Community Resilience
 Section: Beach and Marine Resources
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of coral reef monitoring events
65.00
33.00
41.00
Number of miles of beach renourished
0.00
0.00
0.00
Percent of hatched sea turtle nests
experiencing disorientation events
10.00
0.00
0.00
Percent of mooring buoys in a safe and
operable condition
90.00
90.00
98.00
Percent of publicly accessible County
beaches that are of adequate dimensions
to provide storm protection, recreational
opportunities, and sea turtle nesting habitat
95.00
99.00
95.00
Goal Statement:
To protect, restore, and enhance the biological productivity, abundance, and diversity of beach, coastal, and marine resources for the residents of and visitors
to Broward County through coordinated efforts involving monitoring, management, regulation and outreach.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 45
Department: Environmental Protection and Growth Management
 Division: Environmental Planning and Community Resilience
 Section: Water Resources Policy and Planning
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Attendance at Water Matters Day
3,500.00
N/A
N/A
This measure is reported annually in the second
quarter.
Cumulative number of sites certified under
NatureScape Broward Initiative
4,885.00
4,882.00
5,038.00
Number of NatureScape Irrigation Service
Inspections
250.00
55.00
44.00
Number of people trained and served per
year through educational programs and
events
20,000.00
3,541.00
754.00
Number of visitors to program websites
25,000.00
4,706.00
4,408.00
Number of Water Resources workshops held
and presentations made
400.00
150.00
28.00
Percentage of municipalities/water control
districts participating in coordinated water
resource management efforts
95.00
89.00
84.00
Percentage of water demand reduction for
large irrigation users implementing
NatureScape Irrigation Service
recommendations
20.00
26.00
32.00
Goal Statement:
To optimize and protect the beneficial uses of water resources, under current and future conditions, for the people and ecosystems within Broward County and
to provide overall coordination of countywide water management efforts through governmental collaborations, planning, technical assessments, policy and
regulatory recommendations, and conservation initiatives.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 46
Department: Environmental Protection and Growth Management
 Division: Environmental Planning and Community Resilience
 Section: Environmental Monitoring
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Average turnaround time in days from
sample receipt to final report
18.00
20.20
14.60
Number of analyses performed by
Environmental Monitoring laboratory
12,000.00
4,647.00
4,490.00
Number of sites sampled
3,200.00
1,114.00
1,891.00
Goal Statement:
To provide high quality analytical data to Broward County agencies for assessment and protection of the environment as part of policy, planning,
management, and regulatory efforts.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 47
Department: Environmental Protection and Growth Management
 Division: Environmental Planning and Community Resilience
 Section: Energy and Sustainability
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of local and regional governments
participating in sustainability, energy
conservation, and climate initiatives
implemented by the Energy and
Sustainability program
60.00
64.00
62.00
Number of presentations given to increase
awareness of energy, climate, and
sustainability issues and gain community
participation in sustainability initiatives
60.00
16.00
12.00
Percentage of Broward County Climate
Change Action Plan priority actions
completed
100.00
100.00
100.00
Goal Statement:
To advance planning initiatives and projects that preserve economic vitality, environmental resources, and community well-being under current and future
conditions through support for energy conservation efforts, sustainable practices, outreach, partnerships and implementation of the Climate Change Action
Plan.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 48
Department: Environmental Protection and Growth Management
 Division: Planning and Development Management
 Section: Development and Environmental Review
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of construction reviews processed
4,500.00
1,121.00
1,033.00
Number of agenda items presented to the
County Commission
125.00
30.00
11.00
Number of applications processed
18,500.00
7,960.00
6,900.00
External customer satisfaction rating
4.75
4.75
4.85
Average time to review customer
applications (minutes)
40.00
624.95
1,384.44
Impact/concurrency fees collected ($
millions)
20.00
10.13
7.62
Goal Statement:
To review and regulate impacts of development to promote sustainable urban growth for residents and businesses.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 49
Department: Environmental Protection and Growth Management
 Division: Planning and Development Management
 Section: Planning
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Percent of Land Use Plan amendments
reviewed for Broward County Planning
Council within 30 days
100.00
67.00
67.00
Number of amendments adopted to
maintain Comprehensive Plan in
compliance with state statute
15.00
0.00
0.00
Number of planning-related special
projects and assignments
20.00
5.00
7.00
Number of technical reviews of documents
and studies completed for local, state, and
regional agencies
10.00
0.00
0.00
Number of demographic or economic data
requests processed
150.00
80.00
36.00
Number of public outreach meetings and
workshops
20.00
11.00
5.00
Goal Statement:
To provide planning services that promote a sustainable built environment for Broward County residents.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 50
Department: Environmental Protection and Growth Management
 Division: Planning and Development Management
 Section: Geographic Information Systems (GIS)
Performance Measure
FY21
Projection
FY21
Year to Date
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of digital web-mapping
applications
300.00
69.00
19.00
69.00
Number of data and analysis special
projects completed
20.00
44.00
12.00
44.00
Number of visits to interactive GIS web
applications/maps
2,800,000.00
5,180,524.00
2,386,427.00
5,180,524.00
Number of embedded County Agency GIS
enterprise/application users
600.00
673.00
891.00
673.00
Number of embedded County Agency GIS
enterprise/application editors and creators
200.00
314.00
121.00
314.00
Number of GIS applications and projects in
development
25.00
5.00
23.00
5.00
Goal Statement:
To provide enterprise-wide GIS services that support innovation and efficiency throughout Broward County.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 51
Department: Environmental Protection and Growth Management
 Division: Planning and Development Management
 Section: Zoning and Code Enforcement
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of customers served at zoning
counter
1,000.00
224.00
74.00
Number of zoning permits reviewed
450.00
157.00
142.00
Percentage of permit applications
reviewed within seven days of intake
96.00
98.09
90.85
Number of non-residential certificates of
use issued
50.00
9.00
5.00
Total cases opened
1,760.00
421.00
458.00
Percent of cases brought into compliance
90.00
57.50
73.04
Percent of Cases Initiated by Compliance
Staff
25.00
N/A
69.40
Percent of complaints inspected within
three days
90.00
96.24
94.09
Number of residential certificates of use
issued
824.00
209.00
217.00
Goal Statement:
To promote safety and compliance through zoning regulations for a better community for Broward Municipal Services District residents.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 52
Department: Environmental Protection and Growth Management
 Division: Environmental and Consumer Protection
 Section: Environmental Protection
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of active licenses
5,850.00
5,921.00
5,951.00
Number of licenses issued
3,250.00
814.00
767.00
Number of site visits
4,200.00
1,217.00
827.00
Number of violations noted (Wellfield
Protection, Environmental Compliance,
HazMat Licensing)
1,500.00
755.00
602.00
Number of enforcement actions taken
750.00
274.00
236.00
Percent of sites in compliance
80.00
53.60
54.05
Customer satisfaction rating
4.80
5.00
4.88
Goal Statement:
To protect and restore the environment so that current and future generations enjoy an excellent place to live, work and play.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 53
Department: Environmental Protection and Growth Management
 Division: Environmental and Consumer Protection
 Section: Consumer Protection
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of written complaints received
450.00
141.00
167.00
Number of written complaints processed
per consumer analyst
150.00
47.00
55.67
Percent of written complaints closed within
30 days
50.00
42.55
47.90
Number of public contacts
8,100.00
N/A
3,057.00
Number of emergency and non-emergency
medical vehicle inspections
460.00
38.00
262.00
External customer satisfaction
4.00
4.00
4.43
Goal Statement:
To provide consumer protection and education to the public in order to prevent or stop unfair and deceptive trade practices.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 54
Department: Environmental Protection and Growth Management
 Division: Environmental and Consumer Protection
 Section: Child Care Licensing and Inspections
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of licenses and registrations issued
800.00
N/A
168.00
Number of inspections conducted of
licensed child care facilities and child
care homes
2,040.00
791.00
744.00
Average caseload per Child Care
Licensing Specialist
65.00
61.38
61.18
Percentage of all licensed/registered
childcare sites that are inspected in
accordance with Broward County
Ordinances
99.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
4.50
N/A
N/A
This measure is reported in the second and
fourth quarters.
Goal Statement:
To ensure the health, safety, welfare and education of children by inspecting child care facilities throughout Broward County, ensuring adherence to regulatory
standards.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 55
Department: Environmental Protection and Growth Management
 Division: Environmental and Consumer Protection
 Section: Enforcement Administration
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of enforcement actions processed
350.00
134.00
96.00
Median days to settlement agreement or
final order
150.00
157.00
245.00
Goal Statement:
To provide high quality administrative and facilitative support to the environmental regulatory divisions in the areas of enforcement action preparation and
issuance, Notice of Violation and Notice of Intent to File Suit case management, complaint intake management, penalty tracking and collection, and
compelled compliance with enforcement standards.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 56
Department: Finance and Administrative Services
 Division: Administration
 Section: FASD Administration
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Total interest income earned (in millions)
20.00
12.71
5.81
Spread above the Merrill Lynch 1-3 year
Treasury & Agency Index
1.10
0.24
0.45
Return on investments (percent)
0.75
1.93
0.62
Goal Statement:
To efficiently administer the six divisions within the department, and to effectively invest and protect County assets.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 57
Department: Finance and Administrative Services
 Division: Value Adjustment Board
 Section: Value Adjustment Board
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of petitions received electronically
17,000.00
0.00
0.00
Percentage of petitions received
electronically
93.00
0.00
0.00
Percentage of petitions that went to
hearing
45.00
30.69
30.69
Number of hearings rescheduled
3,050.00
781.00
1,194.00
Number of folios confirmed by the VAB
3,600.00
0.00
0.00
Average cost of folios confirmed by the
VAB ($)
72.00
0.00
0.00
External customer satisfaction rating
4.80
0.00
N/A
No survey responses were received during the
first quarter.
Goal Statement:
To manage the Administrative Review Process, on behalf of the Value Adjustment Board (VAB), for the taxpayers of Broward County in order to provide a means
for taxpayers to appeal the assessments placed on their property by the Property Appraiser's Office.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 58
Department: Finance and Administrative Services
 Division: Accounting
 Section: Accounting
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of invoices processed
130,000.00
28,192.00
30,543.00
Number of credit card transactions
62,000.00
12,746.00
8,919.00
Number of paychecks and direct deposits
per fiscal year
162,600.00
39,778.00
44,458.00
Average number of days to pay invoice
from invoice date
25.00
25.00
24.00
Percent of time all financial reporting
deadlines are met
85.00
20.00
80.00
External customer satisfaction rating
4.00
4.00
4.00
Cost per check/direct deposit
3.45
3.62
3.28
Average number of days to pay invoice
from receiver date
20.00
15.00
11.00
Receipt of Government Finance Officers
Association (GFOA) Certificate of
Excellence in financial reporting
1.00
N/A
1.00
Goal Statement:
To ensure accurate financial records are maintained; provide financial information and reports to management, the State, and other interested parties; to
ensure vendors and employees of the County are paid timely and all applicable statutes and policies are complied with.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 59
Department: Finance and Administrative Services
 Division: Enterprise Technology Services
 Section: Customer Program Office
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of IT Security compliance
audits/scans completed
200.00
57.00
55.00
Number of high and medium security
vulnerabilities fixed
500.00
119.00
50.00
Number of employees who complete the
Cyber Security Awareness training
5,000.00
362.00
339.00
Number of project reviews or audits
6.00
10.00
3.00
Internal customer satisfaction rating
4.80
4.71
4.86
Cost per student for in-house instructor led
IT training
48.00
57.10
12.24
Goal Statement:
To provide enterprise information technology (IT) project portfolio management; manage customer and vendor relationships; provide skilled IT project
management, customer service assistance, and technology training; develop integrated IT policies; and translate IT policies into executable processes for
dissemination to the IT workforce.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 60
Department: Finance and Administrative Services
 Division: Enterprise Technology Services
 Section: Application Services
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of application code reviews
10.00
1.00
0.00
Number of new/enhanced mobile friendly
applications delivered
10.00
1.00
3.00
Customer satisfaction rating
4.90
5.00
N/A
No survey responses were received during the
first quarter.
Percent of application development tickets
past due
15.00
13.00
22.00
Goal Statement:
To promote e-government applications by enabling easy access to Broward County data and services, and provide timely and quality service to all county
agencies for maintenance and enhancement of existing information system applications.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 61
Department: Finance and Administrative Services
 Division: Enterprise Technology Services
 Section: Infrastructure Services
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of requests received by the ETS
Service Desk
75,000.00
17,219.00
16,052.00
The number of network outages for County
maintained equipment affecting more than
25 personnel lasting more than 60 minutes
between 7:00AM-6:00PM
5.00
0.00
0.00
Average time per call of Trouble Tickets
resolved by Level 1 Service Desk support
personnel (minutes)
6.00
5.60
5.60
Percentage of Problem Priority 1 Incidents
resolved within 4 hours
90.00
57.00
71.00
Percentage of requests resolved on first
contact by ETS Service Desk personnel
75.00
84.00
87.00
Percentage of Service Desk calls answered
in less than one minute
99.00
87.00
83.00
Goal Statement:
To provide the highest quality information technology infrastructure services for all activities and business services provided by the Board, and to provide
dynamic innovative solutions in a reliable, effective, and secure manner to improve business decision-making and foster work process enhancements.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 62
Department: Finance and Administrative Services
 Division: Human Resources
 Section: Human Resources/General Services
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Personnel transactions processed
3,600.00
1,023.00
610.00
Formal position reviews
200.00
59.00
42.00
Number of applications received
countywide
45,000.00
10,582.00
7,425.00
Total number of positions filled
675.00
183.00
180.00
Time to Fill (Average number of days from
requisition creation in online recruitment
system to offer acceptance)
75.00
52.00
112.00
Time to Start (Average number of days
from acceptance to start date)
22.00
44.00
22.00
Ratio of HR FTE, per 100 Government
FTEs
0.75
1.17
1.12
First year of service turnover rate %
17.00
15.20
5.30
Goal Statement:
To effectively develop, manage, and improve Broward County's Human Resource programs for residents and County employees to ensure equal employment
opportunity and sound human resource related business practices in an ethical, cost effective, and innovative manner.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 63
Department: Finance and Administrative Services
 Division: Human Resources
 Section: Human Resources/Learning and Organizational Development
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of employees receiving Employee
Education Benefits
260.00
112.00
106.00
Percentage of the workforce receiving
training from Human Resources
28.00
13.00
9.00
Goal Statement:
Learning and Organizational Development supports performance improvement for Broward County employees through strategically aligned development
opportunities resulting in enhanced efficiencies and improved productivity.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 64
Department: Finance and Administrative Services
 Division: Human Resources - Employee Benefits
 Section: Employee Assistance Program
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of employee office visits
450.00
103.00
90.00
Number of organizational interventions
35.00
6.00
6.00
Number of management consultations
45.00
12.00
9.00
Percentage of clients that follow through
with a referral
85.00
78.00
79.00
Goal Statement:
To provide assistance to Broward County employees and their families in order to improve their quality of life both at home and on the job and provide
agencies resources to safely deliver County services.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 65
Department: Finance and Administrative Services
 Division: Human Resources - Employee Benefits
 Section: Employee Benefits Administration
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of wellness programs/seminars
offered
1,100.00
391.00
122.00
Average number of clients per program
30.00
25.00
56.00
Benefit plan assistance contacts (walk-in,
phone, mail, email, fax) per 100 benefit-
eligible employees (active, COBRA and
retirees)
100.00
N/A
44.70
Internal customer satisfaction rating
4.50
4.45
4.50
New hire satisfaction rating for benefits
orientation program
85.00
98.00
94.00
Number of unique employees participating
in a health, wellness or lifestyle program or
seminar per 100 benefit-eligible
employees
60.00
12.00
77.00
Employee satisfaction rating for
health/dental/vision plans
80.00
91.00
90.00
Goal Statement:
To provide a comprehensive, affordable, and accessible employee benefit program for Broward County employees in order to maximize service and provide
the best use of these benefits.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 66
Department: Finance and Administrative Services
 Division: Purchasing
 Section: Purchasing Administration
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Dollar value of goods sold as surplus
(auction or sale)
755,000.00
14,186.21
5,447.63
Training events delivered (internal County
events and public outreach events)
12.00
8.00
12.00
Average number of days to process
construction bids within the Board's award
authority
175.00
240.00
117.80
Average number of days to process
construction bids within the Director of
Purchasing Division's award authority
125.00
207.07
143.50
Average number of days to process
commodities & general services bids within
the Board's award authority
150.00
293.41
182.44
Average number of days to process
commodities & general services bids within
the Director of Purchasing Division's award
authority
100.00
149.11
122.77
Average number of days to award
RLIs/RFPs within the Board's award
authority
255.00
237.86
407.13
Average number of days to award
RLIs/RFPs within Director of Purchasing
Division's award authority
150.00
241.33
236.33
Average number of days to award informal
quotations and qualified vendor list (QVL)
procurements
75.00
145.37
0.00
Goal Statement:
To achieve the highest standard of public procurement and foster transparency in the procurement process; maintain a unified purchasing system to procure
all commodities and general, professional, and construction services; and to dispose of surplus items for all agencies under the supervision of the Board of
County Commissioners.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 67
Department: Finance and Administrative Services
 Division: Purchasing
 Section: Purchasing Administration
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Average number of days to award sole
source, emergency, or after-the-fact
procurement
60.00
48.20
56.54
Average number of days to award work
authorization, amendments, or change
orders
25.00
28.19
19.71
Internal customer satisfaction rating
4.25
N/A
N/A
No survey responses were received during the
first quarter.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 68
Department: Finance and Administrative Services
 Division: Records, Taxes and Treasury
 Section: County Records
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Total documents recorded
700,000.00
180,288.00
195,187.00
Number of customers served (Official
records research assistance)
10,000.00
2,260.00
837.00
Number of Verbatim Minutes produced
60.00
16.00
14.00
Number of Summary Minutes produced
23.00
3.00
1.00
Number of records dispositions processed
35.00
0.00
0.00
Number of records transmittals processed
75.00
0.00
13.00
Average number of calendar days between
receipt and recordation of documents
1.50
1.19
1.40
Average time spent per record disposition
(hours)
28.00
N/A
14.00
Average time spent per record transmittal
(hours)
5.00
N/A
1.62
Average time spent per record retrieval
(minutes)
25.00
14.40
31.76
Average time spent per record shelving
(minutes)
4.00
8.96
2.16
Average number of documents recorded
per FTE in the Recording section per day
50.00
53.21
59.82
Percentage of total documents recorded
electronically
78.00
80.30
84.91
External customer satisfaction rating
4.75
N/A
N/A
No survey responses were received during the
first quarter.
Average number of days from meeting to
minutes completion
12.00
12.60
13.40
Goal Statement:
To administer the Public Records for the citizens of Broward County for the purpose of cataloging public records and ensuring compliance with Florida law.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 69
Department: Finance and Administrative Services
 Division: Records, Taxes and Treasury
 Section: County Records
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of Public Records / research
requests per staff member in this function
per day
2.00
1.30
1.00
Number of boxes handled per employee
per day
25.00
1.53
6.08
Number of records management
search/research requests per staff member
per day
3.00
0.02
0.20
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 70
Department: Finance and Administrative Services
 Division: Records, Taxes and Treasury
 Section: Operations/Treasury
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Bank reconciliations performed per
employee
468.00
119.00
121.00
Cash receipts monitored (in billions)
5.66
4.20
4.55
Goal Statement:
To provide administration, business operations and application-specific technical support services; perform check disbursements and bank reconciliations; and
execute debt service on County-bonded debt.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 71
Department: Finance and Administrative Services
 Division: Records, Taxes and Treasury
 Section: Tourist Development Tax
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Total revenue collected (in millions)
44.00
18.90
10.20
Total number of tax transactions processed
per tax tag clerk
10,800.00
2,509.00
2,408.00
External customer satisfaction rating
4.80
N/A
N/A
No survey responses were received during the
first quarter.
Expense as a percent of collections
1.40
N/A
N/A
This measure is reported annually in the 4th
quarter.
Goal Statement:
To administer, audit, and enforce the collection of Tourist Development Taxes pursuant to applicable laws and ordinances relating to this tax for the purpose of
supporting the tourism activities of the Greater Fort Lauderdale Convention and Visitors Bureau, the Convention Center, and the debt service requirements of
the County Civic Arena.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 72
Department: Finance and Administrative Services
 Division: Records, Taxes and Treasury
 Section: Auto Tags
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Total transactions completed
2,423,368.00
597,776.00
600,226.00
Transactions per employee
44,061.00
10,869.00
8,082.00
Percentage of e-commerce transactions to
total transactions processed
23.70
23.60
30.50
External customer satisfaction rating
4.75
N/A
3.96
Goal Statement:
To responsively serve our customers through successful partnerships, providing the public with efficient methods and service relative to the registration and title
processing for motor vehicles, vessels, mobile homes, and issuance of disabled parking permits. To ensure chain of ownership and payment of mandated taxes
and fees per State Statute and Department of Highway Safety and Motor Vehicles rules and regulations.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 73
Department: Finance and Administrative Services
 Division: Records, Taxes and Treasury
 Section: Taxes, Licenses, Enforcement and Personal Property
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Local business tax customers
85,000.00
10,144.00
14,201.00
Local business tax revenues
4,000,000.00
459,692.00
760,407.00
Number of current tax bills processed in
office
175,000.00
93,083.00
85,752.00
Number of tax deeds applications brought
to auction
1,200.00
183.00
207.00
Enforcement actions against delinquent
tangible personal property or business tax
receipts accounts
25,000.00
1,535.00
7,150.00
Overall delinquency collected for past
seven tax rolls versus delinquency stated
on April 1st of past seven tax rolls
95.00
95.00
94.00
External customer satisfaction rating
4.90
4.92
4.28
Goal Statement:
To collect and process current and delinquent real and personal property ad valorem and non-ad valorem assessments on behalf of taxing authorities, local
business taxes, hunting and fishing license fees, other State and County license fees, and other debts owed to Broward County in accordance with State
Statutes, Rules and Regulations and Broward County ordinances.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 74
Department: Finance and Administrative Services
 Division: Risk Management
 Section: Risk Management Administration
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Internal customer satisfaction rating
4.85
N/A
N/A
This measure is reported annually in the 4th
quarter.
Goal Statement:
In accordance with State Statutes, provide and effectively manage the County's Self-Insurance Program at the lowest possible cost and in the best interests of
the citizens and employees of Broward County, and ensure the safety and well-being of all County employees and the public visiting County property.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 75
Department: Finance and Administrative Services
 Division: Risk Management
 Section: Risk Management Workers' Compensation
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
New workers' compensation (WC) claims
processed and administered
660.00
211.00
112.00
"Best practices" adherence rating for
adjusters
88.00
N/A
N/A
This measure is reported annually in the 4th
quarter.
Percentage of workers' compensation
medical bills paid within 45 days from
receipt per State mandate
99.00
99.39
99.43
Percentage of workers' compensation
indemnity payments paid within seven days
of due date
99.00
98.28
97.97
Workers' compensation self-insurance costs
per employee (dollars)
750.00
N/A
N/A
This measure is reported annually in the 4th
quarter.
Workers' compensation internal customer
satisfaction rating
4.80
N/A
N/A
This measure is reported annually in the 4th
quarter.
Workers' compensation claims closed as a
percentage of claims opened annually
100.00
N/A
N/A
This measure is reported annually in the 4th
quarter.
Average number of workers' compensation
claims closed per claim adjuster annually
100.00
N/A
N/A
This measure is reported annually in the 4th
quarter.
Number of workers' compensation claims
per 100 employees
6.00
N/A
N/A
This measure is reported annually in the 4th
quarter.
Percent of prescription dollars disbursed
through preferred provider
88.00
N/A
N/A
This measure is reported annually in the 4th
quarter.
Goal Statement:
To investigate, administer, and resolve all work related injury claims in accordance with Florida Statutes, Chapter 440.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 76
Department: Finance and Administrative Services
 Division: Risk Management
 Section: Risk Management Liability
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
New general liability (GL) claims processed
and administered
230.00
93.00
81.00
New auto liability (AL) claims processed
and administered
85.00
34.00
34.00
New Mass Transit (MT) claims processed
and administered
330.00
86.00
75.00
Liability self-insurance costs per capita
1.55
N/A
N/A
This measure is reported annually in the 4th
quarter.
General liability claims closed as a
percentage of claims opened annually
100.00
N/A
N/A
This measure is reported annually in the 4th
quarter.
Automobile liability claims closed as a
percentage of claims opened annually
100.00
N/A
N/A
This measure is reported annually in the 4th
quarter.
Mass Transit claims closed as a
percentage of claims opened annually
100.00
N/A
N/A
This measure is reported annually in the 4th
quarter.
Average number of liability claims closed
per claim adjuster annually
175.00
N/A
N/A
This measure is reported annually in the 4th
quarter.
Number of general liability claims per
10,000 County population
0.95
N/A
N/A
This measure is reported annually in the 4th
quarter.
Percentage of costs recovered for
repair/replacement of County owned assets
75.00
N/A
N/A
This measure is reported annually in the 4th
quarter.
Internal customer satisfaction rating
4.70
N/A
N/A
This measure is reported annually in the 4th
quarter.
Goal Statement:
To resolve investigated claims in a expeditious manner based on the respective liability and/or damages of the involved party(ies) while managing associated
expenses in accordance with Florida Statute 768.28.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 77
Department: Finance and Administrative Services
 Division: Risk Management
 Section: Risk Management Safety and Occupational Health
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of training sessions provided
150.00
34.00
74.00
Number of criminal background checks
completed
3,800.00
891.00
231.00
Number of post employment-offer physicals
provided
1,200.00
280.00
59.00
Number of medical surveillance tests
provided
850.00
211.00
218.00
Number of safety activities conducted (site
visits, assessments, audits, inspections)
290.00
76.00
102.00
Number of occupational health activities
conducted (site visits, assessments, audits,
inspections)
400.00
98.00
31.00
Number of Safety and Occupational
Health recommendations implemented by
County agencies
72.00
18.00
5.00
Internal customer satisfaction rating
4.80
N/A
N/A
This measure is reported annually in the 4th
quarter.
Goal Statement:
To provide safe and healthful workplace conditions for County employees and the public, and to ensure the fitness of County employees in the performance of
their job responsibilities.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 78
Department: Human Services
 Division: Administration - Human Services
 Section: Administration - Human Services
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Percent of performance based outcomes
achieved in contracted programs
95.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percent of outcomes achieved in direct
service programs
65.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Customer satisfaction rating
4.50
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To effectively and efficiently provide innovative health and human service programs that assist Broward County's children, elderly and low income individuals
and families achieve well-being and enhance their quality of life, as well as generate revenue, maximize resources, ensure accountability and lead the
community in sharing human service expertise.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 79
Department: Human Services
 Division: Crisis Intervention and Support
 Section: Administration - Crisis Intervention and Support
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
External customer satisfaction rating
4.50
4.83
4.85
Goal Statement:
To provide administrative, fiscal and operational support and oversight to ensure efficiency, productivity and statutory compliance of direct services offered by
the three Sections: Justice Services, the Nancy J. Cotterman Center Crisis/Counseling Section and the Child Protection Team and Medical Services Section.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 80
Department: Human Services
 Division: Crisis Intervention and Support
 Section: Justice Services
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Percent of enrolled youth who successfully
complete the Juvenile Civil Citation
program
87.00
89.00
96.00
Percent of enrolled youth who successfully
complete the Juvenile Civil Citation
program and do not re-offend within 1 year
90.00
95.00
98.00
Number of youth enrolled in the Juvenile
Predisposition Services program
85.00
27.00
13.00
Percentage of youth who successfully
complete the Juvenile Predisposition
Services program
85.00
96.00
61.00
Number of adults committing a
misdemeanor offense that are referred to
the Adult Civil Citation program
45.00
12.00
31.00
Percent of enrolled adults who successfully
complete the Adult Civil Citation program
70.00
100.00
93.00
Goal Statement:
To provide equity and strength-based services that improve client outcomes and opportunities by managing processes and promoting systemic change to divert
individuals away from the justice system.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 81
Department: Human Services
 Division: Crisis Intervention and Support
 Section: Nancy J. Cotterman Center
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of services provided to consumers
22,000.00
4,867.00
9,613.00
Percentage of medical examination
reports sent to applicable stakeholders
within 10 business days after the
examination
90.00
99.00
98.00
Percentage of clients successfully
completing counseling services
95.00
97.00
100.00
Goal Statement:
To reduce further trauma to victims of assault/abuse and their families through specialized forensic medical examination and assessment, crisis intervention,
and forensically sensitive therapy to ameliorate functional impairment, and to conduct outreach to non-reporting victims through community awareness
activities.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 82
Department: Human Services
 Division: Broward Addiction Recovery
 Section: Broward Addiction Recovery Administration
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Percentage of screenings that result in an
admission to substance abuse services
within the agency
40.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percent of Criminal Justice System clients
who are receiving substance abuse
services
60.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percent of successful completions from
substance abuse services
65.00
N/A
64.10
External customer satisfaction rating
4.50
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
Broward Addiction Recovery Center (BARC) strives to provide effective treatment, with improved coordination of care and successful completion to achieve
high client satisfaction rates.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 83
Department: Human Services
 Division: Broward Addiction Recovery
 Section: Detoxification Services
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Percent of Detoxification beds utilized
90.00
93.20
56.00
Percent of clients who complete
Detoxification and continue in substance
abuse services
75.00
82.90
78.40
Goal Statement:
To provide in a state-of-the-art Detox program, safe medical intervention to minimize the risks of withdrawal, and enable transition to a less restrictive level of
care for substance use treatment.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 84
Department: Human Services
 Division: Broward Addiction Recovery
 Section: Outpatient Services
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of enrollments in any level of
Outpatient Treatment Services
1,300.00
263.00
225.00
Goal Statement:
To provide substance use treatment in a convenient, supported and less restrictive environment, and help clients sustain recovery from addiction by integrating
recovery skills into their everyday life, with the option to participate in a medication assisted treatment program.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 85
Department: Human Services
 Division: Broward Addiction Recovery
 Section: Residential Services
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Percent of Residential beds utilized
90.00
93.80
47.50
Goal Statement:
To provide substance use treatment in a highly structured, supportive and therapeutic environment, so clients acquire the skills to achieve and maintain
meaningful and sustained recovery as they transition to an outpatient level of care.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 86
Department: Human Services
 Division: Community Partnerships
 Section: Administration - Community Partnerships
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Percentage of performance based
outcomes achieved in contracted
programs
95.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
4.40
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of clients served through County
contracts
94,000.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To work collaboratively with community partners including funders, non-profit and for profit providers, faith-based organizations, governmental entities,
advocates and consumers in assuring that community-based human services are cost effective, coordinated and performance-based in meeting the needs of
the residents of Broward County.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 87
Department: Human Services
 Division: Community Partnerships
 Section: Children's Services
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Percentage improvement in social and
emotional functioning
90.00
90.70
92.40
Percentage of client’s families that
experience decreased family stress
90.00
100.00
100.00
Goal Statement:
To improve the quality of life and empower Broward's families with children by effectively and efficiently developing and supporting systems of care in
collaboration with other community stakeholders.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 88
Department: Human Services
 Division: Community Partnerships
 Section: Health Care Services
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of medical encounters provided to
patients for primary care
30,000.00
6,304.00
3,704.00
Percentage of participants who improve
their ability to function in the community
85.00
N/A
98.00
Goal Statement:
To provide effective administration and management of contracted health care services in Broward County for indigent residents in need of health care,
mental health, and HIV/AIDS services ensuring quality services, promoting integration and following best practices.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 89
Department: Human Services
 Division: Community Partnerships - Homeless Services Fund
 Section: Homeless Services
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of sheltered and unsheltered
homeless individuals
2,800.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percentage of Emergency Shelter beds
utilized
95.00
99.63
49.80
Percentage of clients that move from
Emergency Shelters to a stable housing
solution
30.00
35.88
34.10
Goal Statement:
To help build and maintain an optimal "continuum of care" of homeless services, promote solutions to homelessness, coordinate funding for key services, and
assist individuals experiencing homelessness to move to self-sufficiency and permanent housing.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 90
Department: Human Services
 Division: Elderly and Veterans Services
 Section: Elderly and Veterans Administration
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of seniors served
3,300.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percentage of seniors served who remain
in stable non-institutional housing
95.00
N/A
99.50
Number of individuals receiving
community outreach services
6,000.00
N/A
0.00
Percentage of staff time engaged in direct
service provision
70.00
78.00
72.00
External customer satisfaction rating
4.50
N/A
4.55
Goal Statement:
To provide services using a "No Wrong Door" approach that aims to improve the quality of life while developing additional community resources; Elders and
veterans will receive services and referrals to community resources that emphasize physical, economic and social well-being and result in improved resiliency
and self-sufficiency skills.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 91
Department: Human Services
 Division: Elderly and Veterans Services
 Section: Veterans Services
Performance Measure
FY21
Projection
FY21
Year to Date
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of veterans, dependents, and
dependent survivors served
1,700.00
351.00
516.00
351.00
Dollar value of approved claims filed with
the assistance of the Veterans Services
Section
11,600,000.00
2,815,739.00
2,980,527.00
2,815,739.00
Goal Statement:
To provide assistance to veterans, their dependents and dependent survivors in applying for the federal benefits to which they are entitled; this results in the
attainment and/or maintenance of self-sufficiency.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 92
Department: Human Services
 Division: Family Success Administration
 Section: Family Success Administration
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
External Customer Satisfaction Rating
4.80
N/A
4.88
Goal Statement:
To provide administrative oversight and coordination of comprehensive human services offered by the Division and its community-based partners at one-stop
service locations throughout Broward County.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 93
Department: Human Services
 Division: Family Success Administration
 Section: Family Success Centers
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of customers served
20,000.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percent of clients who have resolved their
crisis at time of discharge
90.00
91.00
93.00
Percentage of individuals who received
emergency assistance payments who
maintained stability
88.00
96.00
97.00
Percent of homeless clients who maintain
housing
80.00
100.00
100.00
Goal Statement:
To provide one-stop entry to comprehensive human services in partnership with community-based providers in Broward County, assisting individuals and
families to achieve and maintain health, safety and economic stability.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 94
Department: Port Everglades
 Division: Port Everglades Administration
 Section: Administration
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Meet or exceed the current target of
passenger count
759,702.00
1,300,175.00
0.00
Meet or exceed the current target of
twenty-foot equivalent units added
994,500.00
261,921.00
249,840.00
Customer satisfaction measured among
tenants and port users via customer service
survey
4.25
4.40
4.40
Goal Statement:
To coordinate the various administrative and financial activities of the divisions within the Port Everglades Department to ensure compliance with County
policies and goals, and to develop marketing and promotional strategies that create and promote commerce and industry and create employment within
Broward County.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 95
Department: Port Everglades
 Division: Port Everglades Administration
 Section: Business Administration
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Percentage of leasable office space
occupied
85.00
94.18
93.50
Percent of rental revenue goal reached
95.00
105.00
94.40
Percent of leasable warehouse space
occupied
85.00
98.85
100.00
Percentage of developed leasable land
occupied
94.00
100.00
100.00
Average time to process a completed
franchise application (completed
application to public hearing in days)
60.00
49.00
45.00
Rental revenue generated from leases
(millions)
14.75
4.44
3.96
Goal Statement:
To provide Port-wide general administrative support and services including agenda coordination and communication support; to provide property
management, leasing, and administration of Port real estate, and management of the contract for parking facility operation; to promote the benefits of, and to
operate/expand, Foreign-Trade Zone No. 25; to provide regulation of certain business activities through management of the franchise and business permit
program; to administer various contracts; to provide liaison for risk management functions at the Port; to provide human resources support to all employees and
management of the seaport; and to provide guidance and support of purchasing activities for the Enterprise Fund.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 96
Department: Port Everglades
 Division: Port Everglades Administration
 Section: Operations
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Percent of container crane uptime
99.80
99.94
99.88
Average number of work orders backlogged
20.00
48.00
73.00
Average work order aging (days)
6.00
5.00
N/A
This measure will be reported in the second
quarter.
Percentage of preventative maintenance
projects completed compared to number
scheduled
90.00
97.52
94.12
Percent of time reporting to the job site
(berth) 15 minutes or more prior to a ship
docking/sailing
95.00
99.00
99.00
Compliance by Port users of directive
issued for facility housekeeping within 48
hours (percent)
100.00
72.00
85.00
Percentage of customer inquiries
responded to within one business day
100.00
100.00
100.00
Goal Statement:
To provide the four functional areas with planning and administrative support; to coordinate and control the movement of all ships, cargo, and passengers
moving through the seaport and to maintain the facilities affecting those movements in order to ensure prompt and efficient service to Port users.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 97
Department: Port Everglades
 Division: Port Everglades Administration
 Section: Seaport Engineering and Facilities Maintenance
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of projects managed
33.00
28.00
35.00
New projects initiated
13.00
8.00
11.00
Number of projects managed per project
manager
4.00
4.00
5.00
Percentage of projects completed within
original time frame
90.00
90.00
90.00
Percentage of projects completed within
the original budget allocation (including
contingencies)
100.00
100.00
100.00
Goal Statement:
To provide strategic facilities technical support for the planning of seaport development; manage the design, engineering and construction of new facilities for
Port clients; and ensure adequate facilities maintenance while protecting the environment within the Port jurisdictional area.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 98
Department: Public Works
 Division: Administration
 Section: Construction Management
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of new projects initiated
(construction and renovation) under
Construction Management Division
22.00
15.00
0.00
Total number of projects (construction and
renovation) managed per Construction
Management Division project manager
7.00
8.00
6.00
Internal customer satisfaction rating
4.50
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of CMD consulting hours provided
to County agencies
1,500.00
1,446.00
837.00
Number of construction projects managed
16.00
21.00
17.00
Number of renovation projects managed
100.00
81.00
63.00
Total amount authorized for all projects
(construction and renovation) managed
under Construction Management Division
(millions)
650.00
746.00
1,758.00
Number of Green/LEED certified building
projects
10.00
13.00
10.00
Goal Statement:
To systematically manage the planning, design and construction of vertical capital projects for Broward County agencies with the objective of providing
quality environmentally sustainable facilities in a timely and fiscally responsible manner.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 99
Department: Public Works
 Division: Facilities Management
 Section: Cleaning
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Cost per square foot for cleaning expenses
($)
1.76
1.03
1.30
Number of square feet serviced by the
cleaning section (in millions)
5.60
5.60
5.60
Customer satisfaction rating
4.25
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To maintain clean and safe facilities for all employees and visitors at leased and owned County facilities.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 100
Department: Public Works
 Division: Facilities Management
 Section: Paid Parking
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of square feet serviced by paid
parking (in millions)
1.70
1.70
1.70
Cost per square foot for paid parking ($)
0.74
0.25
0.60
Customer satisfaction rating
4.25
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide adequate and safe parking availability for employees and visitors in close proximity to the Broward County Governmental Center and Courthouse
Complex/Judicial Center.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 101
Department: Public Works
 Division: Facilities Management
 Section: Program Administration/Management
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of space planning projects
managed
90.00
85.00
51.00
Average warehouse turn ratio
1.50
0.33
0.21
Average inventory accuracy (%)
98.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Cost per square foot for Administrative
expenses ($)
0.56
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of square feet managed (in
millions)
8.40
8.40
8.40
Customer satisfaction rating
4.25
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To oversee and manage effective Facility Management Division operations related to the Repairs and Maintenance, Roads and Grounds, Utilities, Cleaning,
Paid Parking, and Security programs.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 102
Department: Public Works
 Division: Facilities Management
 Section: Real Property
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of parcels received for purchase
and lease acquisition, and disposition
110.00
51.00
56.00
Average number of parcels in negotiation
for purchase or lease per property agent
75.00
79.00
72.00
Number of appraisals received and
reviewed
100.00
12.00
2.00
In-house appraisal projects, review of third
party appraisals, and review of residential
appraisal reports
30.00
7.00
0.00
Number of Ownership and Encumbrance
Reports (O&E) processed
300.00
109.00
109.00
Percentage of building square footage,
leased versus owned
13.00
13.00
13.00
Internal customer satisfaction rating
4.50
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To serve as professional real estate advisors to the County Commission, Administration and Departments of County government; efficiently and professionally
acquire real estate and property rights through purchase, lease and license to meet the needs of all branches of County government; dispose of surplus
property; lease administration; investigative research and due diligence; processing of vacation applications; manage real property records and escheated
property inventory.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 103
Department: Public Works
 Division: Facilities Management
 Section: Repairs and Maintenance
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of facilities maintained
138.00
138.00
138.00
Number of work orders processed
44,000.00
15,120.00
11,766.00
Average number of days to complete a
work order from date of receipt
34.00
51.00
45.00
Average number of hours to complete a
work order
2.80
2.52
2.52
Cost per square foot for maintenance and
repairs ($)
2.03
1.40
1.40
Number of square feet serviced by Repairs
and Maintenance (millions)
7.50
7.50
7.50
Customer satisfaction rating
4.25
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To ensure the satisfactory preservation of the County's investment in physical facilities and to provide a clean, safe, and adequately maintained working
environment for employees, residents and visitors.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 104
Department: Public Works
 Division: Facilities Management
 Section: Roads and Grounds
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Cost per square foot for roads and grounds
expenses ($)
0.35
0.23
0.27
Number of square feet serviced by Roads
and Grounds (in millions)
7.00
7.00
7.00
Customer satisfaction rating
4.25
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide preservation of the County's investment in its exterior facilities (roads and grounds) and to provide a clean, safe and adequately maintained working
environment for employees and visitors.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 105
Department: Public Works
 Division: Facilities Management
 Section: Security
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Cost per square foot for security expenses
($)
1.64
1.03
0.99
Number of square feet serviced by the
security section (in millions)
6.10
6.10
6.10
Customer satisfaction rating
4.25
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide a safe and secure environment for all employees and visitors at all facilities within the program.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 106
Department: Public Works
 Division: Facilities Management
 Section: Utilities
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Energy Performance Index (kWh/sq.ft./yr)
19.00
19.00
18.00
Energy Cost Index (dollars/sq.ft./yr)
1.40
1.41
1.42
Number of square feet serviced by utilities
(in millions)
4.80
5.06
5.06
Goal Statement:
To achieve and maintain high efficiency, economical, and conservative use of the electrical and other energy resources necessary to meet County needs,
while enhancing cost-effectiveness and reducing levels of Green House Gases (GHG).
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 107
Department: Public Works
 Division: Highway Construction and Engineering
 Section: Engineering Management and Design
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Percent of projects complete with no more
than 20% increase in contract time from
the original contract schedule
100.00
100.00
100.00
Dollar value of construction during the
fiscal year (millions)
6.00
2.12
0.07
Dollar value of design and construction
management services
1,000,000.00
383,327.00
391,339.00
Number of lane/miles under construction
8.00
5.00
4.00
Number of traffic signal plans designed
8.00
1.00
2.00
Percent of projects complete with no more
than 5% change orders
100.00
100.00
100.00
Construction value of projects managed
per project manager (millions)
3.00
0.70
0.04
Goal Statement:
To manage the design and construction of roadway improvement projects within the adopted transportation capital improvement program to ensure safe and
adequate transportation facilities for the public and to provide design and construction management services for in-house projects and provide professional
services to other agencies.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 108
Department: Public Works
 Division: Highway Construction and Engineering
 Section: Engineering Services
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of permits issued
600.00
N/A
96.00
Number of plans reviewed per year within
14 calendar day mandated review time
550.00
N/A
128.00
Percentage of survey projects commenced
within 30 days of request
95.00
100.00
100.00
Number of survey projects completed
85.00
26.00
17.00
Number of active GIS Projects for Highway
Construction and Engineering Division
16.00
16.00
16.00
Number of active GIS Projects for other
Public Works Divisions or other
Departments
3.00
3.00
4.00
Number of plat and delegation requests
reviewed
100.00
24.00
21.00
Number of GIS Maps (PDF) maintained
8.00
8.00
8.00
Number of plats recorded
30.00
15.00
11.00
Number of technical reviews for
determination of right-of-way requirements
48.00
12.00
14.00
Number of GIS web-mapping applications
maintained
15.00
15.00
16.00
Number of right-of-way related inquiries
2,000.00
500.00
655.00
Number of GIS web map views
30,000.00
7,312.00
7,582.00
Goal Statement:
To provide professional highway and right-of-way engineering, permitting, surveying, review, and drafting services to implement and enforce development
permit construction obligations and minimum construction standards in conformity with Florida Statutes and Broward County Code thus ensuring soundness
and safety of roadway improvements, and ensuring the accuracy of recorded plat information for the general public and future real estate transactions.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 109
Department: Public Works
 Division: Highway and Bridge Maintenance
 Section: Construction/Highway Maintenance
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Total cost per hour for normal operation of
draw bridge ($)
30.40
33.96
39.12
Percent compliance with the ten-year
roadway drainage system surface water
management license renewal and permit
requirements program
98.00
98.00
98.00
Average cost per foot to clean, inspect,
and video tape roadway drainage system
storm drainage pipes (dollars)
1.25
1.41
1.56
Cost per catch basin serviced ($)
93.00
87.46
100.85
Cost of routine maintenance per lane mile
($)
5,500.00
1,277.76
1,142.79
Number of work days to respond to citizen
requests
1.10
1.04
1.00
Percentage of time bridges operational
99.00
99.00
99.00
Goal Statement:
To serve the residents of Broward County with excellence in maintaining and improving County roadways, keeping storm water infrastructure clean and
efficient, beautifying County-owned property through mowing and landscape maintenance, and the safe operation and maintenance of County-owned fixed
and bascule bridges to accommodate the safe passage of motorists, pedestrians and marine traffic.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 110
Department: Public Works
 Division: Highway and Bridge Maintenance
 Section: Mosquito Control Local
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of citizen requests
8,700.00
812.00
4,717.00
Average number of work days to respond to
citizens request
5.00
2.87
2.55
Acres treated by aerial adulticiding
11,000.00
0.00
0.00
Acres treated by ground adulticiding
120,000.00
14,486.00
45,626.13
Acres treated by ground larviciding
84,000.00
5,591.26
1,896.16
Number of sites inspected
3,500.00
1,409.00
253.00
Cost per acre for aerial adulticiding ($)
1.10
0.00
0.00
Goal Statement:
To monitor and control the mosquito population in order to provide protection from mosquito-borne diseases and to improve the quality of life for Broward
County residents and tourists.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 111
Department: Public Works
 Division: Traffic Engineering
 Section: Administration - Traffic Engineering
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
External customer satisfaction rating
4.50
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide administrative support and resources to the Traffic Engineering Division in order to enhance efficiencies and productivity, and ensure compliance
with Broward County's policies and goals to provide a safe and efficient traffic control system for residents and visitors.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 112
Department: Public Works
 Division: Traffic Engineering
 Section: Signal Construction/Maintenance
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of signalized intersections
maintained (excluding school flashers)
1,461.00
1,456.00
1,462.00
Number of school flashers maintained
(ground-mounted and aerial)
1,080.00
1,064.00
1,067.00
Number of field maintenance tasks
performed (all signal devices and school
flashers)
15,000.00
5,678.00
3,700.00
Number of repairs to controllers and
peripherals (electronic shop)
1,000.00
218.00
243.00
Number of streetlights maintained
1,519.00
1,503.00
1,516.00
Percent of emergency calls responded to
within 1 hour
95.00
95.30
90.90
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signals.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 113
Department: Public Works
 Division: Traffic Engineering
 Section: Signal Systems Engineering
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of timing adjustments at individual
traffic signals
1,400.00
524.00
202.00
Number of arterial segments retimed
50.00
23.00
16.00
Number of customer timing requests
1,250.00
532.00
519.00
Number of communication plans reviewed
400.00
72.00
79.00
Number of communication inspections
performed
25.00
5.00
4.00
Number of signals retimed (synchronized
operation)
650.00
231.00
72.00
Percent of synchronized signals retimed
33.00
19.00
6.00
Work tickets received from 811 Call Center
38,000.00
9,228.00
10,752.00
Units processed by the "LOCATES"
contractor
65,000.00
19,005.00
13,033.00
Goal Statement:
To optimize the efficiency and reliability of the County's traffic signal system in order to mitigate congestion and maximize traffic signal coordination for all
road users.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 114
Department: Public Works
 Division: Traffic Engineering
 Section: Traffic Studies
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of traffic studies conducted
440.00
182.00
161.00
Number of traffic investigations completed
3,300.00
224.00
268.00
Number of work orders generated for
maintenance and revision of traffic control
devices
6,000.00
787.00
769.00
Number of traffic data requests executed
(counts, speed data, condition diagrams,
etc.)
600.00
125.00
40.00
Number of Maintenance of Traffic (MOT)
requests reviewed
1,000.00
433.00
364.00
Percent of traffic studies completed within
six weeks
90.00
81.00
100.00
Average cost to perform a study or
investigation ($)
130.00
130.00
139.00
Average cost to perform a traffic count ($)
449.00
539.00
1,900.00
Goal Statement:
To conduct traffic studies and investigations in response to both public requests and internal surveys, which may result in the application or modification of
traffic controls to improve safety and traffic flow for the motoring public.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 115
Department: Public Works
 Division: Traffic Engineering
 Section: Signs and Markings
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of signs fabricated
11,000.00
2,137.00
1,672.00
Number of signs installed/replaced
11,000.00
2,358.00
1,744.00
Number of line miles of roadway marked
400.00
112.00
32.00
Number of sign maintenance upgrade tasks
completed
1,800.00
763.00
354.00
Number of emergency calls received
700.00
354.00
366.00
Percent of time emergencies are
responded to within 1 hour
99.00
99.00
99.00
Number of arrows, pavement legends and
other marking tasks completed
1,200.00
348.00
209.00
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signs and pavement markings, which regulate, guide and inform the
public of traffic regulations.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 116
Department: Solid Waste Recycling Services
 Division: Solid Waste Recycling Services
 Section: Municipal Services
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Pounds of recyclables collected per
residential unit
395.00
96.15
173.00
Operating cost per single family residential
unit (dollars)
456.00
68.32
96.90
Goal Statement:
To provide for the efficient and reliable collection and disposal of residential solid waste and recyclables, and for the monitoring of commercial solid waste,
for customers in the Broward Municipal Services District, to ensure a clean environment.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 117
Department: Solid Waste Recycling Services
 Division: Solid Waste Recycling Services
 Section: Bulk Waste and Yard Waste Program
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Operating cost of disposal of trash per ton
104.00
98.50
1.12
Goal Statement:
To operate and maintain a network of collection facilities for the Broward Municipal Services District residential customers and participating cities to reduce
indiscriminate dumping and to facilitate various special waste programs.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 118
Department: Solid Waste Recycling Services
 Division: Solid Waste Recycling Services
 Section: Household Hazardous Waste and Electronics Recycling Collection
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of household hazardous waste and
electronic recycling program users
15,000.00
2,493.00
2,771.00
Total pounds of household hazardous and
electronic materials removed from waste
stream
725,000.00
88,150.00
125,542.00
Operating cost per pound for removal of
household hazardous and electronic
materials from waste stream
1.63
1.91
0.83
Goal Statement:
To provide residents of the Broward Municipal Services District and participating jurisdictions with a cost effective program to properly dispose of household
hazardous waste and electronics, in order to remove heavy metals and other hazardous materials from the waste stream.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 119
Department: Solid Waste Recycling Services
 Division: Solid Waste Recycling Services
 Section: Landfill Operations
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Tons of unprocessable waste landfilled
105,000.00
33,195.00
16,517.00
Operating cost per ton of waste received
28.46
11.94
26.27
Goal Statement:
To ensure a safe environment and protect public health by providing a publicly owned and operated disposal site for unprocessable waste.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 120
Department: Solid Waste Recycling Services
 Division: Solid Waste Recycling Services
 Section: Recycling
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of volunteers that participate in
the Keep Broward Beautiful Program
900.00
187.00
79.00
Participating county government buildings
and parks
110.00
110.00
108.00
Goal Statement:
To coordinate the processing of recyclables for the Broward Municipal Services District and for County governmental facilities, and to monitor and encourage
increased recycling and waste reduction throughout Broward County.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 121
Department: Water And Waste Water Services
 Division: Water and Wastewater Services
 Section: Administration
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Commissioner's requests per 10,000
customers
2.00
0.00
0.00
Ratio of Available Funds (Revenues net of
Operating Expense) to Debt Service
Payments
1.60
N/A
1.64
Total cost per 1,000 gallons (Retail Water
Operations)
3.40
3.50
3.59
Total cost per 1,000 gallons (Retail Sewer
Operations)
3.90
3.10
5.41
Total cost per 1,000 gallons (Regional Raw
Water Operations)
0.23
0.20
0.15
Total cost per 1,000 gallons (Regional
Treatment Operations)
0.99
1.00
0.92
Total cost per 1,000 gallons (Regional
Transmission Operations)
0.17
0.15
0.17
Goal Statement:
To administer and coordinate all activities within the Water and Wastewater Services to maintain financial stability, optimize productivity, increase cost-
effectiveness, and ensure compliance with all county, state, and federal requirements.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 122
Department: Water And Waste Water Services
 Division: Water and Wastewater Services
 Section: Information Technology
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Work orders processed
1,310.00
253.00
428.00
Service calls processed
3,500.00
514.00
774.00
Service calls per systems technician
525.00
86.00
129.00
Percent of time response to a client
automation service call is within 90
minutes
91.00
85.99
97.55
Availability of applications and
infrastructure (%)
99.90
100.00
100.00
Average service call resolve time (minutes)
35.00
42.98
51.00
Internal customer satisfaction rating
4.70
4.86
4.87
Goal Statement:
To provide planning, acquisition, development, and maintenance of highly specialized Information Technology (IT) infrastructure and systems supporting
utility business processes and the IT infrastructure for the utility Supervisory Control and Data Acquisition (SCADA) systems.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 123
Department: Water And Waste Water Services
 Division: Water and Wastewater Services
 Section: Engineering
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Bid packages to purchasing
10.00
9.00
7.00
Developer projects coordinated (monthly
average)
84.00
78.00
101.00
Developer projects reviewed
160.00
21.00
21.00
Permit applications processed
200.00
36.00
79.00
Plats, site plans, easement vacations, re-
zonings processed
450.00
75.00
72.00
Dollars spent (millions)
55.00
34.00
19.00
Bid packages closed
8.00
0.00
6.00
Percent of developer plans reviewed in 14
days or less
99.00
100.00
100.00
Change order percentage
2.00
1.03
0.95
Average dollar amount of
construction/consultant managed per
project manager (millions)
14.00
27.00
31.00
Goal Statement:
To plan, design, and construct facilities for Water & Wastewater Services (WWS) and its customers to ensure adequate system capacity to provide water, treat
sanitary sewer, and minimize storm water flooding.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 124
Department: Water And Waste Water Services
 Division: Water and Wastewater Services
 Section: Business Operations
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Average total cost per customer account
per month
8.50
6.95
7.67
Number of Payments Processed per
Quarter
4,000.00
5,882.00
3,924.00
Percentage of purchase orders processed
within 3 days
95.00
94.00
98.00
Percent of inventory requisitions filled
within 3 days
95.00
97.00
79.00
Number of customer service calls received
120,000.00
46,122.00
9,100.00
Number of work orders completed
800.00
886.00
766.00
Average number of water meters read
monthly
57,000.00
57,910.00
59,868.00
External customer satisfaction rating
4.50
4.70
4.70
External audit comments
0.00
0.00
0.00
Goal Statement:
To provide business services to Water and Wastewater Services by delivering exceptional customer service; billing and collecting for services rendered;
safeguarding assets; providing accurate and timely financial analysis and information that supports responsible decision-making, and strategies to ensure fiscal
solvency; and promoting accountability, efficiency and innovation.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 125
Department: Water And Waste Water Services
 Division: Water and Wastewater Services
 Section: Water & Wastewater Operations
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Millions of gallons of water delivered
10,000.00
2,446.00
2,296.00
Millions of gallons of wastewater collected
5,500.00
1,195.00
1,529.00
Number of external water quality customer
complaints
65.00
10.00
6.00
Millions of gallons of wholesale wastewater
treated/disposed of
26,000.00
6,316.00
7,406.00
Millions of gallons of wholesale wastewater
transmitted
20,000.00
4,762.00
5,803.00
Wet tons of bio-solids disposed of
95,000.00
23,938.00
21,365.00
Number of system backups
0.00
0.00
0.00
Millions of gallons of hauled waste
collected
45.00
12.00
12.60
Number of permit violations
0.00
0.00
0.00
Millions of gallons of raw water produced
6,500.00
1,586.00
1,586.00
Number of laboratory analytes tested
46,000.00
10,828.00
11,118.00
Millions of gallons of purchased water
delivered annually
2,400.00
584.78
520.37
Percentage of water quality tests in
compliance
100.00
100.00
100.00
Percentage of sewage spills and line
blockage responses within 2-hours
100.00
100.00
100.00
Direct cost of 1,000 gallons of treated retail
water sold (treated and purchased)
2.11
2.27
2.09
Goal Statement:
To produce high quality potable water and reliable water distribution and wastewater collection services to our customers, and to ensure that all services of this
division are delivered in a safe, efficient, and cost-effective manner.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 126
Department: Water And Waste Water Services
 Division: Water and Wastewater Services
 Section: Water & Wastewater Operations
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Direct cost per 1,000 gallons of retail
wastewater collected
1.85
1.51
2.07
Direct cost per 1,000 gallons of regional
wastewater treated
0.86
0.75
0.70
Direct cost per 1,000 gallons of regional
raw water sold
0.17
0.16
0.08
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 127
Department: Water And Waste Water Services
 Division: Water and Wastewater Services
 Section: Water Management
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of structure operations required for
water control management
135.00
36.00
122.00
Percentage of time that system surface
water elevations are maintained within 0.2
foot of the target wet/dry season elevations
86.00
90.00
90.00
Operation and maintenance cost per acre
for all waterways (dollars)
250.00
264.81
334.86
Goal Statement:
To provide engineering and management services for the dependent water control districts and County regional/unincorporated waterbodies. To review
public/private development plans to identify capital improvements necessary to maintain and complete the secondary drainage system. To acquire, modify
and renew consumptive use permits necessary for existing and future water supplies for WWS customers.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 128
Department: Water And Waste Water Services
 Division: Water and Wastewater Services
 Section: Waterways Management
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of acres of Parks and other County
agency waterways treated with herbicide
325.00
56.90
68.19
Aquatic plant management cost per acre
for Parks and other County agency
waterways (dollars)
350.00
303.50
467.09
Number of acres of water control district
waterways treated with herbicide
1,065.00
309.08
164.76
Goal Statement:
To provide efficient operation and maintenance of 80 miles of surface water management waterways and water control structures through water level analysis,
weather forecasting and utilization of herbicides, mechanical harvesting and grass eating carp practices to provide flood protection, recharge groundwater
and conserve water resources.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 129
Department: Transportation
 Division: Transit
 Section: Administration
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Percentage of packing slips, invoices,
internal receivers (i.e., receiving
documents) processed for payment within 5
working days of their receipt in the
Payables Section
97.00
69.80
95.80
Number of internal receivers processed
8,400.00
1,075.00
1,193.00
Goal Statement:
To provide administrative, financial, leadership, and support services to the Transportation Department so that its programs meet the transportation needs of
Broward County.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 130
Department: Transportation
 Division: Transit
 Section: Safety and Security
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of FTA required random drug tests
conducted
569.00
120.00
310.00
Number of FTA required reasonable
alcohol tests conducted
114.00
44.00
104.00
Cost per random alcohol or drug test
(dollars)
73.00
157.20
86.35
Number of injuries per 100,000 trips
0.62
0.72
1.47
Goal Statement:
To ensure compliance with all Federal, State, and County guidelines, and to provide for a safe and secure environment for all transit passengers and
employees.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 131
Department: Transportation
 Division: Transit
 Section: Maintenance
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Miles between road calls
6,050.00
2,252.00
4,018.00
Number of revenue service interruptions
due to mechanical failure
1,250.00
2,077.00
844.00
Number of preventive maintenance
inspections
3,260.00
788.00
692.00
Average cost per repair work order (dollars)
450.00
598.23
580.07
Goal Statement:
To provide efficient, effective maintenance of the bus fleet and facilities to ensure safe and reliable service for the riding public.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 132
Department: Transportation
 Division: Transit
 Section: Customer Relations and Communication
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of telephone calls answered
350,000.00
89,303.00
71,417.00
Duration of customer service calls (in
seconds)
110.00
119.00
113.00
Number of bus passes sold
134,852.00
116,730.00
0.00
Percentage of orders for bus passes filled
within 2 business days of confirmed request
95.00
99.00
N/A
No bus passes were sold during the first quarter.
Average monthly website visits
200,000.00
216,147.00
111,564.00
Number of community outreach
presentations
70.00
15.00
8.00
Goal Statement:
To effectively inform and educate the public on Broward County Transit services and programs; to increase ridership and promote the overall benefits of public
transportation even to those who may not use the service.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 133
Department: Transportation
 Division: Transit
 Section: Service and Capital Planning
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of directly operated passenger trips
(millions)
10.70
6.70
3.30
Number of passengers per revenue hour
12.35
20.90
12.50
Number of Community Bus passenger trips
842,000.00
504,940.00
214,795.00
Passenger trips per community bus revenue
hour
7.10
12.20
5.40
Percentage of farebox recovery to cost
7.60
22.30
N/A
No fares were collected during the first quarter.
Subsidy per passenger ($)
12.80
3.69
9.44
Ratio of peak service vehicles to off-peak
vehicles
1.36
1.39
1.47
Goal Statement:
To propose, develop, and implement modifications and improvements to the public transit system to expand access to, and usability of, public transit as a
transportation choice for residents and visitors to Broward County by working with County, Municipal, State, and Federal agencies and representatives to
improve integration of public transit services throughout the County.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 134
Department: Transportation
 Division: Transit
 Section: Transportation Operations
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Cost per passenger trip (dollars)
13.85
4.75
9.44
Percentage change in passenger trips
-59.40
-2.80
-50.10
Percent on-time performance
72.00
67.90
68.90
Percentage of complainants contacted
98.00
99.80
99.40
Number of operational complaints per
100,000 riders
17.50
25.47
47.21
Number of driver at fault accidents per
100,000 miles
0.90
1.11
1.03
Goal Statement:
To provide effective and reliable transportation for the riding public to ensure mobility and access.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 135
Department: Transportation
 Division: Transit
 Section: Paratransit Transportation
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Total number of ADA and Transportation
Disadvantaged Paratransit passenger trips
691,013.00
204,972.00
101,369.00
Passenger trips per revenue mile
0.80
0.08
0.06
Portion (number) of Paratransit trips that
are Transportation Disadvantaged
Community Lifeline trips
172,753.00
53,372.00
22,356.00
Total number of ACT passenger trips
38,500.00
10,469.00
380.00
Program cost per trip (excluding ACT)
37.18
32.25
50.26
Contract cost (blended) per trip (excluding
ACT)
31.94
28.27
42.34
On-time performance (%)
92.00
81.10
96.20
Number of registered Paratransit
passengers
16,500.00
19,587.00
15,883.00
Number of Paratransit riders trained to use
fixed route
125.00
3.00
0.00
Total number of customer service
complaints received
3,200.00
1,563.00
350.00
Customer service complaints as a
percentage of passenger trips
0.80
0.76
0.35
Accidents per 100,000 vehicle miles
1.50
1.74
1.63
Goal Statement:
To provide public transportation services to elderly, poor, and disabled individuals in accordance with the Americans with Disabilities Act (ADA) and Chapter
427, Florida Statutes.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 136
Department: Transportation
 Division: Fleet Services
 Section: Vehicle Management
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Fleet size
3,000.00
2,962.00
3,119.00
Percent of time general fleet equipment is
available
97.00
99.00
99.00
Percent of time rental fleet equipment is
available
90.00
97.00
100.00
Replacement vehicles purchased
300.00
18.00
21.00
Internal customer satisfaction rating
4.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Total number of electric vehicles in fleet
30.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To manage the County equipment fleet, ensuring adequate fleet size, composition, and availability for the use of County agencies.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 137
Department: Transportation
 Division: Fleet Services
 Section: Inventory Control
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Percent of time parts procurement
achieved a two-day turn around time
85.00
95.00
99.00
Percent of inventory available
75.00
77.00
93.00
Gallons of fuel purchased
1,300,000.00
350,454.10
281,399.40
Goal Statement:
To efficiently procure, stock, and issue the repair parts and fuel necessitated by fleet utilization, ensuring adequate and available inventory.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 138
Department: Transportation
 Division: Fleet Services
 Section: Equipment Maintenance
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Percentage of general purpose vehicle
repairs and preventive maintenance
completed within 2 days
60.00
51.00
50.00
Average maintenance cost per vehicle ($)
1,300.00
291.00
318.00
Percent of general purpose preventive
maintenance service performed on
schedule
50.00
36.00
28.00
Percent of special purpose preventive
maintenance service performed on
schedule
50.00
24.00
27.00
Percent of time special purpose fleet
equipment is available
93.00
99.00
100.00
Auto mechanic productivity (percentage of
billable hours vs. available annually)
92.00
98.00
96.00
Goal Statement:
To maintain the County equipment fleet for use by other County agencies at the lowest possible cost, ensuring fleet safety and reliability.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 139
Department: Medical Examiner
 Division: Medical Examiner & Trauma Services
 Section: Operations
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of cases investigated and
accepted
2,150.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of cases investigated but declined
jurisdiction
1,800.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of cases per investigator
650.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Total number of scenes visited
675.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Total number of indigent cases
investigated
400.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Number of indigent cases cremated with
private funding
40.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To support all sections of the office by providing administrative services, collect and analyze information pertaining to deaths which fall within the jurisdiction
of the Medical Examiner, provide funding for indigent burial, and provide funding for cremation services when no private or charitable funds are available.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 140
Department: Medical Examiner
 Division: Medical Examiner & Trauma Services
 Section: Pathology
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of autopsies and examinations per
pathologist
250.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percentage of autopsies completed within
24 hours of arrival of body to morgue
90.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percentage of cases with final cause of
death determination of 90 days or less
95.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To integrate the clinical information of past medical history and circumstances of death with evidentiary findings at the scene of death, document gross and
microscopic autopsy findings, document toxicological findings, reliably determine the cause and manner of death in medical examiner cases, and
subsequently use the information obtained from investigations to develop and implement programs designed to protect public health and reduce mortality.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 141
Department: Medical Examiner
 Division: Medical Examiner & Trauma Services
 Section: Toxicology
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Median time to complete toxicology DUI
(driving under the influence) cases (days)
20.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Median time to complete toxicology
sexual assault cases (days)
20.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Median Time to complete toxicology
cases (days)
10.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Percent of toxicology examinations
completed within 30 calendar days of case
submission
90.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide Countywide toxicology testing services for the Office of the Medical Examiner and Trauma Services and other requesting law enforcement
agencies.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 142
Department: Medical Examiner
 Division: Medical Examiner & Trauma Services
 Section: Trauma Management
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Number of trauma cases reviewed
200.00
76.00
107.00
Number of over-triage patients (trauma
alerts patients who are discharged from a
trauma hospital within 24 hours of arrival)
150.00
83.00
194.00
Number of under-triage patients (trauma
alert patients who are not taken to a trauma
center)
65.00
21.00
86.00
Total number of trauma patients (Levels 1,
2, and 3)
7,010.00
1,836.00
1,777.00
Goal Statement:
To ensure the planning and regulatory oversight of the Trauma Network for the provision of high quality, comprehensive trauma medical care; provide
regulatory oversight for emergency and non-emergency medical transportation; and coordinate the expeditious processing of the State of Florida Emergency
Medical Services (EMS) Grant funds to improve and expand pre-hospital EMS in Broward County.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 143
Department: Convention Center
 Division: Convention Center
 Section: Convention Center Operations
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Non-contractor County expenses to operate
the Convention Center
1,676,630.00
N/A
N/A
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
0.00
5.00
0.00
Due to the temporary closure of the Convention
Center for construction, there were no events in
FY21 Q1.
Event Days
0.00
103.00
0.00
Due to the temporary closure of the Convention
Center for construction, there were no events in
FY21 Q1.
Attendance
0.00
73,491.00
0.00
Due to the temporary closure of the Convention
Center for construction, there were no events in
FY21 Q1.
Convention/trade shows (Event Days)
0.00
30.00
0.00
Due to the temporary closure of the Convention
Center for construction, there were no events in
FY21 Q1.
Cumulative operating cost per sq. ft ($)
4.83
2.57
0.61
Convention Center contractor gross
operating profit/loss
-2,895,760.00
-11,615.00
365,463.00
Gross revenue generated by Convention
Center contractor from Convention Center
operations
0.00
1,531,929.00
0.00
Due to the temporary closure of the Convention
Center for construction, there were no events in
FY21 Q1.
Convention Center contractor gross
expenditures to operate the Convention
Center
2,895,760.00
1,543,544.00
365,463.00
Goal Statement:
To maximize the benefit to the tourism industry through the successful operation of the Broward County Convention Center and to ensure a positive reputation
for Broward County by providing facility users with a well maintained, professionally managed Convention Center.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 144
Department: GFLCVB Visitors Bureau
 Division: Convention and Visitors Bureau
 Section: Greater Fort Lauderdale Convention and Visitors Bureau (CVB)
Performance Measure
FY21
Projection
FY20
Quarter 1
FY21
Quarter 1
Report Note
Average number of room nights produced
in Broward County per sales staff member
29,285.00
14,619.00
3,268.00
Number of room nights produced in
Broward County by sales staff
410,000.00
116,952.00
42,478.00
Average daily rates of a hotel room
(dollars)
114.67
139.98
102.61
Average hotel occupancy rate (percent)
56.50
76.60
51.63
Average revenue generated by each hotel
room in Broward County (dollars)
66.00
109.00
54.02
Goal Statement:
To provide industry leadership in the marketing of Broward County as a premier year round destination for leisure and convention visitors in order to generate
growth in the volume of occupied room nights and their corresponding economic impact.
Broward County, Florida - Fiscal Year 2020 Quarterly Performance Measure Report Page 145