INTRODUCTION
The purpose of this Management Report is to provide quarterly information
on the performance of Broward County government. This document reports the
quarterly receipt and expenditure of county funds, as well as the projected and actual
performance of county agencies. All Broward County agencies that report to the
County Administrator are required to participate in the Performance Measurement
and Reporting System. The performance measurement data in this report is a
summary of the Administration’s operational performance for the most recent
quarter based on unaudited information reported by the offices, divisions, and
departments.
The Management Report is published in electronic format only, approximately
90 days following the end of each fiscal quarter.
The performance measures, data, and notes were reviewed and approved by
executive management from the County’s offices, divisions, and departments prior
to publication.
Requests for additional information on receipts and expenditures may be made with
the Accounting Division at (954) 357-7140; for requests related to performance
measures, please contact the Office of Management and Budget at (954) 357 - 6345.
BROWARD COUNTY
QUARTERLY MANAGEMENT REPORT
YEAR TO DATE BUDGET TO ACTUAL COMPARISON
FOR THE PERIOD OCTOBER 1, 2025 THROUGH MARCH 31, 2026 - UNAUDITED AND UNADJUSTED
ANNUAL
BUDGET
ACTUAL
CURRENT YEAR
ACTUAL TO
BUDGET %
PRIOR YEAR
ACTUAL TO
BUDGET %
The receipts and expenditures section will be updated upon finalization
of the Management Report by the Accounting Division.
Department: County Administration
 Division: County Administration
 Section: Intergovernmental Affairs/Boards
Performance Measure
FY26 to Date
Report Note
Number of meetings/updates provided to
communicate the Board's legislative and
funding initiatives to all levels of
government
1,388.00
Number of board appointments and
removals processed
59.00
Goal Statement:
To enhance the quality of life for Broward County residents, businesses, and visitors through effective advocacy and coordination of the Board of County
Commissioner's federal and state programs, grant opportunities, and input from advisory boards. To maintain a lobbyist registration process in compliance with
County Ordinances.
C35,B-953 -9432630B366734663B616 386
Department: County Administration
 Division: Office of Regional Communications and Technology
 Section: Countywide Public Safety Applications
Performance Measure
FY26 to Date
Report Note
Percent of closest unit response capability
from a technology perspective
87.50
Percent of time the PSI network is
available
100.00
Percent of time public safety applications
are available
100.00
Goal Statement:
To foster information sharing and data interoperability by strategically designing, implementing, and maintaining cost effective mission critical public safety
applications and mobile data systems that best meet the requirements of Broward County's emergency responders.
C35,B-953 -9432630B366734663B616 386
Department: County Administration
 Division: Office of Regional Communications and Technology
 Section: Countywide Radio Communications
Performance Measure
FY26 to Date
Report Note
Percent of radio system availability time
100.00
Goal Statement:
To provide mission critical public safety communication systems, fire station and paging alerting systems and support all emergency services in a professional
manner to our customers which enables them to perform their missions and keep our community safe.
C35,B-953 -9432630B366734663B616 386
Department: County Administration
 Division: Office of Regional Communications and Technology
 Section: E-911 Fund
Performance Measure
FY26 to Date
Report Note
Percent of 911 call processing availability
100.00
Percent of 911 position recording
availability
100.00
Percent E-911 database accuracy
maintained
100.00
Goal Statement:
Excellence in the Broward County regional E-911 system by creating and maintaining an effective, efficient, reliable, and survivable system, with a reduced
total cost of ownership. Focusing on providing a flexible, robust, and technologically advanced system; on utilizing best practice processes; and on fostering a
collaborative environment among Public Safety Answering Points.
C35,B-953 -9432630B366734663B616 386
Department: County Administration
 Division: Office of Emergency Management
 Section: Office of Emergency Management
Performance Measure
FY26 to Date
Report Note
Number of health care facility emergency
management plans reviewed and approved
by Emergency Management staff
193.00
Number of Continuity of Operations plans
that are reviewed by Emergency
Management staff
0.00
Number of countywide mitigation program
proposals maintained, reviewed and
updated by Emergency Management staff
29.00
Number of Broward Emergency Response
Team Standard Operating Procedures
reviewed and approved by Emergency
Management staff
2.00
Number of exercises conducted or
participated in to evaluate plans and
procedures
2.00
Percentage of Broward Emergency
Response Team staff that are credentialed
54.66
Goal Statement:
To safeguard lives and property of Broward County residents and visitors by providing effective emergency management through prevention, protection,
mitigation, response and recovery capabilities.
C35,B-953 -9432630B366734663B616 386
Department: County Administration
 Division: Office of Economic and Small Business Development
 Section: Economic Development
Performance Measure
FY26 to Date
Report Note
Number of firms provided international
trade assistance
33.00
Number of international trade related
workshops, seminars, and events
coordinated or conducted
26.00
Number of firms assisted in obtaining
financing
14.00
Number of clients provided business
development assistance
22.00
Number of business assistance seminars
and workshops coordinated or conducted
20.00
External customer satisfaction rating
4.00
Goal Statement:
To maximize and positively impact employment and investment by creating a diversified and sustainable economy, promoting growth for entrepreneurs and
existing businesses alike in Broward County and beyond.
C35,B-953 -9432630B366734663B616 386
Department: County Administration
 Division: Office of Economic and Small Business Development
 Section: Small Business Development
Performance Measure
FY26 to Date
Report Note
Number of certified firms participating in
County contracting as a prime contractor
or subcontractor
557.00
Number of targeted outreach activities
conducted
982.00
Number of small businesses receiving one
on one technical assistance
166.00
Number of firms connected to external
partners for additional assistance
70.00
Number of small business compliance
activities conducted
1,340.00
Goal Statement:
To provide access to contract opportunities, grow the local tax base and increase employment through the support, retention and expansion of small and
emerging businesses, while encouraging and promoting entrepreneurship and achieving the mandate set for local and federal funding.
C35,B-953 -9432630B366734663B616 386
Department: County Administration
 Division: Office of Public Communications
 Section: Public Information
Performance Measure
FY26 Projection
FY26 to Date
FY25 Quarter 2
FY26 Quarter 2
Report Note
Number of internet pages viewed
(Broward.org)
22,000,000.00
10,183,522.00
5,339,852.00
5,331,673.00
Number of visitors to the web site per
month
750,000.00
575,180.50
654,960.00
633,048.00
Number of Government meetings
televised/webcast
90.00
43.00
24.00
22.00
News releases processed
270.00
133.00
53.00
58.00
Number of Promotional Campaigns
110.00
58.00
24.00
33.00
Public record request responses
3,500.00
2,282.00
926.00
1,129.00
Average Time To Fulfill Public Records
Request
15.00
8.26
6.00
8.69
Internal customer satisfaction rating
4.70
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide information to residents, businesses, visitors and employees, to increase awareness of County programs and services and their value to the
community.
C35,B-953 -9432630B366734663B616 386
Department: County Administration
 Division: Office of Public Communications
 Section: Call Center
Performance Measure
FY26 to Date
Report Note
Percentage of all calls handled
96.00
Percentage of all calls answered < 24
seconds
67.70
Average Handling Time
228.00
Average Speed of Answer
62.00
Utilization Rate
75.00
Percentage of Homeless Helpline Calls
Answered < 24 Seconds
81.10
Customer satisfaction rating
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide a one-stop, multi-lingual County information and service center that provides residents, businesses and visitors easy access to information about
most Broward County services, programs and activities.
C35,B-953 -9432630B366734663B616 386
Department: County Administration
 Division: Office of Public Communications
 Section: Print Shop
Performance Measure
FY26 Projection
FY26 to Date
FY25 Quarter 2
FY26 Quarter 2
Report Note
Number of pages printed and duplicated
10,000,000.00
3,706,075.00
1,183,343.00
1,419,238.00
Cost per thousand pages copied or printed
($)
90.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Customer satisfaction rating
4.95
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide high-quality printing and display services to meet the needs of County agencies, as well as local municipalities and other government
organizations, in a timely and cost-effective manner.
C35,B-953 -9432630B366734663B616 386
Department: Aviation
 Division: Aviation
 Section: Administration/Executive
Performance Measure
FY26 to Date
Report Note
Domestic Origin & Destination Market
Share in South Florida (%)
46.00
Number of destinations served
N/A
This measure is reported annually in the fourth
quarter.
Percentage of employees rating a
completed course as helpful in their job
100.00
Number of community Volunteer
Ambassadors recruited to welcome
traveling public at FLL
8.00
Goal Statement:
To provide the executive and administrative support necessary to the Divisions within the Aviation Department to ensure continued efficiencies, effectiveness,
and compliance with County policies and goals.
C35,B-953 -9432630B366734663B616 386
Department: Aviation
 Division: Aviation
 Section: Business and Properties Management
Performance Measure
FY26 to Date
Report Note
Concession Sales per enplaned passenger
14.41
Goal Statement:
To provide opportunities for property development and increase services to meet the demands of the aviation industry and the traveling public and to
maximize revenues at Broward County's Fort Lauderdale-Hollywood International and North Perry Airports.
C35,B-953 -9432630B366734663B616 386
Department: Aviation
 Division: Aviation
 Section: Airport Development
Performance Measure
FY26 to Date
Report Note
Percent of construction projects within the
change order allowance of the contract as
approved by the Board (Capital
Improvement Program)
100.00
Goal Statement:
To provide planning, design and construction, environmental, and noise services for Broward County's Fort Lauderdale-Hollywood International and North Perry
Airports, on time and within budget, exceeding expectations and with input from the community.
C35,B-953 -9432630B366734663B616 386
Department: Aviation
 Division: Aviation
 Section: Finance
Performance Measure
FY26 Projection
FY26 to Date
FY25 Quarter 2
FY26 Quarter 2
Report Note
Total number of airline passengers at FLL
33,445,960.00
8,299,918.00
8,948,084.00
N/A
The quarterly result for this measure will be
updated in the subsequent report.
Total operating expenses per enplaned
passenger ($)
19.38
N/A
16.85
N/A
The quarterly result for this measure will be
updated in the subsequent report.
Cost per enplaned passenger
11.02
N/A
8.97
N/A
The quarterly result for this measure will be
updated in the subsequent report.
Non-Airline Operating Revenue as a % of
Total Operating Revenue
57.00
N/A
60.90
N/A
The quarterly result for this measure will be
updated in the subsequent report.
Goal Statement:
To provide the accounting, budgeting, operational and capital fiscal planning functions for the Aviation Department to ensure statutory compliance and to
provide financial, statistical and performance information for decision making.
C35,B-953 -9432630B366734663B616 386
Department: Aviation
 Division: Aviation
 Section: Information Services
Performance Measure
FY26 Projection
FY26 to Date
FY25 Quarter 2
FY26 Quarter 2
Report Note
Number of unique passenger connections
to WiFi
5,900,000.00
2,568,506.00
1,298,081.00
1,385,282.00
Goal Statement:
To provide timely, accurate information and rapid and reliable service response for Information Technology (IT) solutions that support and meet the business
and customer service objectives of the County and the Aviation Department.
C35,B-953 -9432630B366734663B616 386
Department: Aviation
 Division: Aviation
 Section: Parking, Rental Car Center and Ground Transportation
Performance Measure
FY26 to Date
Report Note
Parking operating expense per number of
parking transactions
7.48
Goal Statement:
To provide different parking options for the traveling public and to maximize parking revenues at Broward County's Fort Lauderdale-Hollywood International
Airport.
C35,B-953 -9432630B366734663B616 386
Department: Aviation
 Division: Aviation
 Section: Operations
Performance Measure
FY26 to Date
Report Note
Percent of passengers waiting 10 minutes
or less for a taxi
98.00
Percent of passengers waiting 10 minutes
or less for a Rental Car Center shuttle
98.00
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of
Broward County by ensuring efficient and effective operations in Airside, Landside, Terminal, Security, including law enforcement and fire rescue services.
C35,B-953 -9432630B366734663B616 386
Department: Aviation
 Division: Aviation
 Section: North Perry Airport (HWO)
Performance Measure
FY26 to Date
Report Note
Number of takeoff and landing operations
for North Perry Airport (General Aviation
airport)
155,085.00
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of
Broward County by ensuring efficient and effective operations.
C35,B-953 -9432630B366734663B616 386
Department: Broward Cultural Council
 Division: Cultural
 Section: Administration
Performance Measure
FY26 to Date
Report Note
External customer satisfaction rating
4.72
Total grant funding provided
N/A
This measure is reported annually in the fourth
quarter.
Number of public art and design
commissions completed
1.00
Goal Statement:
To enhance the community's cultural environment through the development of the arts by utilizing the guiding values access, sustainability, collaboration, and
innovation. These guiding principles aid the agency’s decision-making process. The Division's goals are to: increase financial investment; catalyze community
development; build capacity and learning; and amplify storytelling and branding that communicate Broward County as a culture-rich community and
destination.
C35,B-953 -9432630B366734663B616 386
Department: Libraries
 Division: Public Services
 Section: Libraries Public Services
Performance Measure
FY26 Projection
FY26 to Date
FY25 Quarter 2
FY26 Quarter 2
Report Note
Libraries program attendance
345,000.00
248,381.00
123,591.00
125,683.00
Library materials circulated
7,000,000.00
4,035,704.00
2,044,081.00
2,033,392.00
Number of customers served
6,000,000.00
2,402,701.00
1,200,798.00
1,229,101.00
Number of customers with cards
1,500,000.00
1,465,910.00
1,658,830.00
1,465,910.00
Number of digital downloads accessed by
patrons (eBooks and audiobooks)
4,500,000.00
2,563,800.00
1,226,195.00
1,291,379.00
Number of patrons using computers
1,200,000.00
502,856.00
237,872.00
250,400.00
Number of volunteer hours
50,000.00
24,587.00
10,596.00
12,105.00
Number of Libraries Internet page views
9,900,000.00
4,939,115.00
2,896,947.00
2,499,472.00
External customer satisfaction rating
4.40
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide direct public library service to meet the informational, educational, and recreational needs of the residents and visitors to Broward County.
C35,B-953 -9432630B366734663B616 386
Department: Parks and Recreation
 Division: Parks and Recreation
 Section: Regional Parks
Performance Measure
FY26 to Date
Report Note
Customer satisfaction rating
4.72
Goal Statement:
To provide a County-wide park system with high quality facilities, programs, and services that meet the needs, wants, and interests of residents and visitors of all
ages and abilities.
C35,B-953 -9432630B366734663B616 386
Department: Parks and Recreation
 Division: Parks and Recreation
 Section: Parks and Recreation Target Range
Performance Measure
FY26 to Date
Report Note
Number of users
25,057.00
Customer satisfaction rating
4.80
Goal Statement:
To operate a safe, supervised, and non-threatening target range that encompasses all aspects of the shooting sports for recreational shooters, law enforcement
and military.
C35,B-953 -9432630B366734663B616 386
Department: Parks and Recreation
 Division: Broward Municipal Services District Parks
 Section: Broward Municipal Services District Parks
Performance Measure
FY26 to Date
Report Note
After School Teen Program participants
(Age 13 - 17)
5,616.00
After School Kid Program participants
(Ages 6-12)
11,284.00
Senior Program participants
4,259.00
Summer Recreation Program participants
0.00
Number of recreation programs
72.00
Number of special events
37.00
External customer satisfaction rating
4.70
Goal Statement:
To provide enjoyable recreational facilities, programs, and services that meet the needs and interests of residents and visitors in Broward Municipal Services
District neighborhood communities.
C35,B-953 -9432630B366734663B616 386
Department: Parks and Recreation
 Division: Parks Enhanced Marine Law Enforcement
 Section: Parks and Recreation/Marine Law Enforcement
Performance Measure
FY26 to Date
Report Note
Number of public contacts per actual
patrol hour
1.63
Percent of funded patrol hours used
78.00
Goal Statement:
To provide boating safety and education for residents and visitors to allow for quality water craft experiences.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Public Works and Environmental Services
 Section: Administration
Performance Measure
FY26 to Date
Report Note
Percent of requested web-mapping
applications completed
90.32
The quarterly result for this measure will be
updated in the subsequent report.
Goal Statement:
To efficiently administer the divisions within the department and ensure the implementation of each program is in alignment with Commission goals and
policies.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Animal Care
 Section: Animal Care
Performance Measure
FY26 to Date
Report Note
Number of animals sterilized
3,481.00
Number of rabies registration licenses sold
20,953.00
Number of animals sheltered (intake)
4,460.00
Number of animals adopted
1,717.00
Number of animals released to rescue
groups
349.00
Number of volunteer hours
5,201.00
Number of foster hours
26,080.00
Number of pets returned to their owners at
the shelter
294.00
External customer satisfaction rating
N/A
No surveys were received during the second
quarter.
Live release rate %
83.63
Goal Statement:
To protect Broward County residents and animals by providing animal services and promoting community engagement.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Environmental Permitting
 Section: Waste Regulation
Performance Measure
FY26 to Date
Report Note
Number of licenses and permits issued or
renewed
95.00
Number of regulatory inspections
performed
41.00
Goal Statement:
To protect the quality of air, water, soil, and other natural resources of Broward County, as well as the health, safety, and welfare of its citizens by regulating
solid waste activities and transportation activities of discarded hazardous materials, sludge, and biomedical waste through licensing, inspections, and
enforcement actions.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Environmental Permitting
 Section: Environmental Assessment and Remediation
Performance Measure
FY26 to Date
Report Note
Number of contaminated sites remediated
11.00
Number of contaminated sites awaiting
regulatory closure to be remediated
609.00
Number of contaminated sites remediated
closed to date
1,980.00
Goal Statement:
To restore the groundwater, soil, and surface waters of Broward County and protect the health, safety, and welfare of its citizens and visitors by assessing and
cleaning up environmental contamination and by ensuring that contaminated sites are used or redeveloped in a safe and beneficial manner.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Environmental Permitting
 Section: Water and Environmental Licensing
Performance Measure
FY26 to Date
Report Note
Number of water licenses/permits
issued/renewed
553.00
Number of regulatory water inspections
performed
59.00
Number of water violations addressed via
enforcement actions
9.00
Number of aquatic/wetland
licenses/permits issued
472.00
Number of aquatic/wetland regulatory
inspections performed
179.00
Number of aquatic/wetland violations
addressed via enforcement actions
3.00
Number of tree removal licenses
issued/renewed
79.00
Tree inspections performed
526.00
Goal Statement:
To preserve, protect, and enhance water resources and natural resources in Broward County through effective implementation of regulatory programs designed
to reduce stormwater/non-point source pollution, encourage effective uses of the County's water resources, protect property from flooding, provide effective
conveyance and treatment of domestic wastewater, preserve and protect freshwater and coastal wetlands, and maintain the County's urban forest.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Environmental Permitting
 Section: Environmental Protection
Performance Measure
FY26 to Date
Report Note
Number of active licenses
6,003.00
Number of licenses issued
1,580.00
Number of site visits
1,828.00
Number of violations noted (Wellfield
Protection, Environmental Compliance,
HazMat Licensing)
959.00
Number of enforcement actions taken
402.00
Percent of sites in compliance
53.90
Goal Statement:
To protect and restore the environment so that current and future generations enjoy an excellent place to live, work and play.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Building Code
 Section: Building Code - Unincorporated / Airport
Performance Measure
FY26 to Date
Report Note
Number of inspections performed
2,710.00
Number of plans reviewed
2,188.00
Number of permits issued
937.00
Number of Certificates of Occupancy
issued
12.00
Percent of plan reviews reviewed within 15
days
100.00
Percentage of Florida Building Code
permit inspections performed within 24
hours of request
100.00
External customer satisfaction rating
N/A
No surveys were received during the second
quarter.
Goal Statement:
To provide the public and agencies comprising the unincorporated areas of Broward County (BMSD) and the Fort Lauderdale-Hollywood International Airport
with an acceptable level of life safety through enforcement of the Florida Building Code (FBC) and applicable state or national codes pertaining to
construction methods, plan reviews, permit issuance, and inspections or issuance of Certificates of Occupancy.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Building Code
 Section: Building Code - Contract Cities
Performance Measure
FY26 to Date
Report Note
Number of inspections performed for
contract cities
15,674.00
Number of plans reviewed for contract
cities
6,860.00
Goal Statement:
To provide the residents of municipalities under interlocal agreement with Broward County with an acceptable level of life safety through enforcement of the
Florida Building Code (FBC) and applicable state or national codes pertaining to construction methods, plan reviews, and inspections at affordable and
competitive hourly rates for municipal clients.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Licensing, Elevator and Regulatory
 Section: Contractor Licensing Enforcement
Performance Measure
FY26 to Date
Report Note
Number of new and renewal certificates
issued
210.00
Number of citations issued to
licensed/unlicensed contractors
24.00
External customer satisfaction rating
5.00
Percent of renewal licenses renewed
1.70
Number of outreach activities educating
the public about contractor fraud
7.00
Goal Statement:
To ensure safe and sound construction by verifying that tradespersons are licensed and qualified and that complaints are handled professionally in order to
protect consumers and ensure good construction methods are implemented.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Licensing, Elevator and Regulatory
 Section: Elevator Inspections
Performance Measure
FY26 to Date
Report Note
Number of renewal certificates of operation
issued
107.00
Number of new certificates of operation
issued
89.00
Number of witnessed tests and inspections
performed
2,606.00
Number of plans reviewed
788.00
Number of overdue annual inspections
2,519.00
Percent of elevators with expired
certificates
24.77
External customer satisfaction rating
5.00
Goal Statement:
To establish elevator safety and quality service for Broward County citizens through the review of plans, issuance of construction permits, performance of
inspections, witnessing of annual testing and processing and issuance of Certificates of Operation.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Licensing, Elevator and Regulatory
 Section: Consumer Regulatory
Performance Measure
FY26 to Date
Report Note
Number of inspections conducted (Vehicle
for Hire, Auto Body/Repair Shops, Towing)
10,623.00
Number of applications/registrations
processed ( Auto Body/Repair Shop,
Chauffeur, Movers, Towing, Vehicle for
Hire)
2,995.00
Average customer wait time (in minutes)
27.82
External customer satisfaction rating
4.66
Goal Statement:
To protect public health, safety and welfare by regulating businesses to ensure compliance with the Broward County Consumer Protection ordinances.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Licensing, Elevator and Regulatory
 Section: Zoning and Code Enforcement
Performance Measure
FY26 to Date
Report Note
Number of zoning permits reviewed
385.00
Percent of complaints inspected within
three days
97.04
Percent of cases due to complaints
4.76
Goal Statement:
To promote safety and compliance through zoning regulations for a better community for Broward Municipal Services District residents.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Manatee Protection Fund
 Section: Manatee Protection Fund
Performance Measure
FY26 to Date
Report Note
Number of monitoring flights
17.00
Number of Marine Facility inspections
conducted
112.00
Watercraft-related manatee mortality
7.00
Goal Statement:
To provide protection for the Florida manatee through Manatee Protection Plan conservation measures consisting of regulatory and enforcement activities,
outreach programs, and monitoring efforts, in conjunction with state-wide measures and community partners.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Housing Finance
 Section: Housing Finance Administration
Performance Measure
FY26 to Date
Report Note
Number of new affordable multi-family
units constructed
712.00
Number of residents receiving emergency
shelter/essential services
0.00
Number of residents provided a grant-
funded public service
0.00
Number of residents that have been
provided purchase assistance for new
home ownership
25.00
Number of residents receiving assistance to
rehabilitate their residences during the
year
42.00
Goal Statement:
To provide all residents of Broward County with opportunities to access safe, decent, affordable housing and public services which are the cornerstones of
healthy, successful and sustainable communities.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Natural Resources
 Section: Beach and Marine Resources
Performance Measure
FY26 to Date
Report Note
Number of coral reef monitoring events
71.00
Number of miles of beach renourished
0.00
Percent of mooring buoys in a safe and
operable condition
98.00
Percent of publicly accessible County
beaches that are of adequate dimensions
to provide storm protection, recreational
opportunities, and sea turtle nesting habitat
95.00
Goal Statement:
To protect, restore, and enhance the biological productivity, abundance, and diversity of beach, coastal, and marine resources for the residents of and visitors
to Broward County through coordinated efforts involving monitoring, management, regulation and outreach.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Natural Resources
 Section: Water Resources Policy and Planning
Performance Measure
FY26 to Date
Report Note
Attendance at Water Matters Day
3,500.00
Number of NatureScape Irrigation Service
Inspections
115.00
Number of people trained and served per
year through educational programs and
events
7,927.00
Number of Water Resources workshops held
and presentations made
95.00
Percentage of municipalities/water control
districts participating in coordinated water
resource management efforts
84.00
Percentage of water demand reduction for
large irrigation users implementing
NatureScape Irrigation Service
recommendations
26.00
Goal Statement:
To optimize and protect the beneficial uses of water resources, under current and future conditions, for the people and ecosystems within Broward County and
to provide overall coordination of countywide water management efforts through governmental collaborations, planning, technical assessments, policy and
regulatory recommendations, and conservation initiatives.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Natural Resources
 Section: Environmental Monitoring
Performance Measure
FY26 to Date
Report Note
Number of sites sampled
3,243.00
Number of analyses performed by
Environmental Monitoring laboratory
7,399.00
Average turnaround time in days from
sample receipt to final report
22.10
Goal Statement:
To provide high quality analytical data to Broward County agencies for assessment and protection of the environment as part of policy, planning,
management, and regulatory efforts.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Natural Resources
 Section: Energy and Sustainability
Performance Measure
FY26 to Date
Report Note
Number of presentations given to increase
awareness of energy, climate, and
sustainability issues and gain community
participation in sustainability initiatives
0.00
Goal Statement:
To advance planning initiatives and projects that preserve economic vitality, environmental resources, and community well-being under current and future
conditions through support for energy conservation efforts, sustainable practices, outreach, partnerships and implementation of the Climate Change Action
Plan.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Natural Resources
 Section: Air Quality
Performance Measure
FY26 to Date
Report Note
Number of air quality outreach and
education events coordinated or attended
by staff
42.00
Percent of days when the outdoor air
quality is good
87.35
Percent of permitted air facilities that are
in compliance
100.00
Percent of asbestos sites inspected
30.70
Goal Statement:
To protect air, water, soil, and other natural resources for the residents and visitors of Broward County by sustaining and enhancing the overall air quality in
Broward County.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Urban Planning
 Section: Development and Environmental Review
Performance Measure
FY26 to Date
Report Note
External customer satisfaction rating
4.60
Goal Statement:
To review impacts of development to promote sustainable urban growth for residents and businesses.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Consumer Protection
 Section: Consumer Protection
Performance Measure
FY26 to Date
Report Note
Number of written complaints received
472.00
Percent of written complaints closed within
30 days
80.08
Number of emergency and non-emergency
medical vehicle, operator, and site
inspections
428.00
Goal Statement:
To provide consumer protection education and assistance in order to resolve complaints, or prevent or stop unfair and deceptive trade practices.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Consumer Protection
 Section: Enforcement Administration
Performance Measure
FY26 to Date
Report Note
Number of enforcement actions processed
96.00
Goal Statement:
To provide high quality administrative and facilitative support to the regulatory divisions in the preparation and issuance of all enforcement actions, including
Warning Notices, Citations, Notice of Violation and Notice of Intent to File Suit; case management; hearings oversight; complaint intake management, penalty
tracking and collection, and compelled compliance with enforcement standards.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Consumer Protection
 Section: Child Care Licensing and Inspections
Performance Measure
FY26 to Date
Report Note
Number of licenses and registrations issued
356.00
Number of inspections conducted of
licensed/registered child care facilities and
child care homes
1,495.00
External customer satisfaction rating
4.57
Goal Statement:
To ensure the health, safety, welfare and education of children by inspecting child care facilities and family child care homes throughout Broward County,
ensuring adherence to regulatory standards.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Construction Management
 Section: Construction Management
Performance Measure
FY26 to Date
Report Note
Number of CMD consulting hours provided
to County agencies
100.00
Number of construction projects managed
17.00
Number of renovation projects managed
49.00
Number of Green/LEED certified building
projects
11.00
Goal Statement:
To systematically manage the planning, design and construction of vertical capital projects for Broward County agencies with the objective of providing
quality environmentally sustainable facilities in a timely and fiscally responsible manner.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Facilities Management
 Section: Cleaning
Performance Measure
FY26 to Date
Report Note
Number of square feet serviced by the
cleaning section (in millions)
5.90
Customer satisfaction rating
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To ensure County facilities within the program are clean and safe for employees and visitors while preserving County investments in these assets.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Facilities Management
 Section: Paid Parking
Performance Measure
FY26 to Date
Report Note
Number of square feet serviced by paid
parking (in millions)
1.70
Customer satisfaction rating
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To ensure County parking facilities within the program are adequate, maintained and safe for employees and visitors while preserving County investments in
these assets.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Facilities Management
 Section: Program Administration/Management
Performance Measure
FY26 to Date
Report Note
Average warehouse turn ratio
0.57
Average inventory accuracy (%)
N/A
This measure is reported annually in the fourth
quarter.
Number of square feet managed (in
millions)
9.00
Customer satisfaction rating
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To ensure effective administration of business operations in support of the Cleaning; Repairs and Maintenance; Roads and Grounds; Security, Utilities and Paid
Parking programs.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Facilities Management
 Section: Repairs and Maintenance
Performance Measure
FY26 to Date
Report Note
Number of work orders processed
39,906.00
Customer satisfaction rating
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To ensure County structures within the program are maintained and safe for employees and visitors while preserving County investments in these assets.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Facilities Management
 Section: Roads and Grounds
Performance Measure
FY26 to Date
Report Note
Number of square feet serviced by Roads
and Grounds (in millions)
7.10
Customer satisfaction rating
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To ensure County roads and grounds within the program are maintained and safe for employees and visitors while preserving County investments in these
assets.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Facilities Management
 Section: Security
Performance Measure
FY26 to Date
Report Note
Customer satisfaction rating
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To ensure County facilities within the program are secure and safe for employees and visitors while preserving County investments in these assets.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Facilities Management
 Section: Utilities
Performance Measure
FY26 to Date
Report Note
Energy Performance Index (kWh/sq.ft./yr)
17.83
Energy Cost Index (dollars/sq.ft./yr)
1.71
Goal Statement:
To ensure County facilities within the program are efficient, economical and conservative in the use of energy resources to enhance cost-effectiveness and
reduce levels of greenhouse gases.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Highway Construction and Engineering
 Section: Engineering Management and Design
Performance Measure
FY26 to Date
Report Note
Number of projects under construction
19.00
Dollar value of construction during the
fiscal year (millions)
8.30
Dollar value of design and construction
management services
648,866.00
Goal Statement:
To manage the design and construction of roadway improvement projects within the adopted transportation capital improvement program to ensure safe and
adequate transportation facilities for the public and to provide design and construction management services for in-house projects and provide professional
services to other agencies.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Highway Construction and Engineering
 Section: Engineering Services
Performance Measure
FY26 to Date
Report Note
Number of survey projects completed
38.00
Number of plat and delegation requests
reviewed
48.00
Number of plats recorded
10.00
Number of technical reviews for
determination of right-of-way requirements
22.00
Number of permits issued
216.00
Goal Statement:
To provide professional roadway and right-of-way engineering, permitting, surveying, and construction plan review to implement and enforce development
permit construction obligations and minimum construction standards in conformity with Florida Statutes and Broward County Code thus ensuring high quality
and safety for roadway improvements, and ensuring the accuracy of recorded plat information for the general public and future real estate transactions.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Highway and Bridge Maintenance
 Section: Construction/Highway Maintenance
Performance Measure
FY26 to Date
Report Note
Total cost per hour for normal operation of
draw bridge ($)
43.38
Percent compliance with the ten-year
roadway drainage system surface water
management license renewal and permit
requirements program
98.00
Average cost per foot to clean, inspect,
and video tape roadway drainage system
storm drainage pipes (dollars)
1.91
Cost of routine maintenance per lane mile
($)
1,334.76
Number of work days to respond to citizen
requests
1.00
Goal Statement:
To serve the residents of Broward County with excellence in maintaining and improving County roadways, keeping storm water infrastructure clean and
efficient, beautifying County-owned property through mowing and landscape maintenance, and the safe operation and maintenance of County-owned fixed
and bascule bridges to accommodate the safe passage of motorists, pedestrians and marine traffic.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Highway and Bridge Maintenance
 Section: Mosquito Control Local
Performance Measure
FY26 to Date
Report Note
Number of citizen requests
1,924.00
Acres treated by aerial adulticiding
0.00
Acres treated by ground adulticiding
20,486.00
Acres treated by ground larviciding
2,292.00
Number of sites inspected
1,024.00
Goal Statement:
To monitor and control the mosquito population in order to provide protection from mosquito-borne diseases and to improve the quality of life for Broward
County residents and tourists.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Traffic Engineering
 Section: Administration - Traffic Engineering
Performance Measure
FY26 to Date
Report Note
External customer satisfaction rating
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide administrative support and resources to the Traffic Engineering Division in order to enhance efficiencies and productivity, and ensure compliance
with Broward County's policies and goals to provide a safe and efficient traffic control system for residents and visitors.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Traffic Engineering
 Section: Signal Construction/Maintenance
Performance Measure
FY26 to Date
Report Note
Number of signalized intersections
maintained (excluding school flashers)
1,483.00
Number of school flashers maintained
(ground-mounted and aerial)
1,079.00
Number of streetlights maintained
1,599.00
Percent of emergency calls responded to
within 1 hour
98.50
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signals.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Traffic Engineering
 Section: Signal Systems Engineering
Performance Measure
FY26 to Date
Report Note
Number of arterial segments retimed
51.00
Number of customer timing requests
490.00
Number of communication inspections
performed
9.00
Percent of synchronized signals retimed
18.00
Goal Statement:
To optimize the efficiency and reliability of the County's traffic signal system in order to mitigate congestion and maximize traffic signal coordination for all
road users.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Traffic Engineering
 Section: Traffic Studies
Performance Measure
FY26 to Date
Report Note
Number of traffic studies conducted
401.00
Number of traffic investigations completed
893.00
Percent of traffic studies completed within
six weeks
6.00
Average cost to perform a study or
investigation ($)
122.00
Average cost to perform a traffic count ($)
883.00
Goal Statement:
To conduct traffic studies and investigations in response to both public requests and internal surveys, which may result in the application or modification of
traffic controls to improve safety and traffic flow for the motoring public.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Traffic Engineering
 Section: Signs and Markings
Performance Measure
FY26 to Date
Report Note
Number of signs fabricated and
installed/replaced
6,981.00
Number of line miles of roadway marked
83.00
Number of emergency calls received
557.00
Percent of time emergencies are
responded to within 1 hour
99.00
Number of arrows, pavement legends and
other marking tasks completed
911.00
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signs and pavement markings, which regulate, guide and inform the
public of traffic regulations.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Solid Waste Recycling Services
 Section: Municipal Services
Performance Measure
FY26 to Date
Report Note
Pounds of recyclables collected per
residential unit
294.22
Operating cost per single family residential
unit (dollars)
128.14
Goal Statement:
To provide for the efficient and reliable collection and disposal of residential solid waste and recyclables, and for the monitoring of commercial solid waste,
for customers in the Broward Municipal Services District, to ensure a clean environment.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Solid Waste Recycling Services
 Section: Bulk Waste and Yard Waste Program
Performance Measure
FY26 to Date
Report Note
Operating cost of disposal of trash per ton
162.87
Goal Statement:
To operate and maintain a network of collection facilities for the Broward Municipal Services District residential customers and participating cities to reduce
indiscriminate dumping and to facilitate various special waste programs.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Solid Waste Recycling Services
 Section: Household Hazardous Waste and Electronics Recycling Collection
Performance Measure
FY26 to Date
Report Note
Number of household hazardous waste and
electronic recycling program users
10,368.00
Total pounds of household hazardous and
electronic materials removed from waste
stream
303,746.00
Operating cost per pound for removal of
household hazardous and electronic
materials from waste stream
1.92
Goal Statement:
To provide residents of the Broward Municipal Services District and participating jurisdictions with a cost effective program to properly dispose of household
hazardous waste and electronics, in order to remove heavy metals and other hazardous materials from the waste stream.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Solid Waste Recycling Services
 Section: Landfill Operations
Performance Measure
FY26 to Date
Report Note
Tons of unprocessable waste landfilled
32,481.00
Operating cost per ton of waste received
61.75
Goal Statement:
To ensure a safe environment and protect public health by providing a publicly owned and operated disposal site for unprocessable waste.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Solid Waste Recycling Services
 Section: Recycling
Performance Measure
FY26 to Date
Report Note
Number of volunteers that participate in
the Keep Broward Beautiful Program
216.00
Percent of County-owned and/or occupied
facilities participating in the Government
Facilities Recycling Program
87.00
Goal Statement:
To coordinate the processing of recyclables for the Broward Municipal Services District and for County governmental facilities, and to monitor and encourage
increased recycling and waste reduction throughout Broward County.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Water Management Fund
 Section: Water Management
Performance Measure
FY26 to Date
Report Note
Number of structure operations required for
water control management
33.00
Percentage of time that system surface
water elevations are maintained within 0.2
foot of the target wet/dry season elevations
80.50
Operation and maintenance cost per acre
for all waterways (dollars)
315.10
Goal Statement:
To provide engineering and management services for the dependent water control districts and County regional/unincorporated waterbodies. To review
public/private development plans to identify capital improvements necessary to maintain and complete the secondary drainage system. To acquire, modify
and renew consumptive use permits necessary for existing and future water supplies for WWS customers.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Water Management Fund
 Section: Waterways Management
Performance Measure
FY26 to Date
Report Note
Aquatic plant management cost per acre
for Parks and other County agency
waterways (dollars)
1,076.53
Aquatic plant management cost per acre
for water control district waterways (dollars)
224.19
Goal Statement:
To provide efficient operation and maintenance of 80 miles of surface water management waterways and water control structures through water level analysis,
weather forecasting and utilization of herbicides, mechanical harvesting and grass eating carp practices to provide flood protection, recharge groundwater
and conserve water resources.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Water and Wastewater Services
 Section: Administration
Performance Measure
FY26 to Date
Report Note
Commissioner's requests per 10,000
customers
N/A
This measure is reported annually in the fourth
quarter.
Ratio of Available Funds (Revenues net of
Operating Expense) to Debt Service
Payments
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To administer and coordinate all activities within the Water and Wastewater Services to maintain financial stability, optimize productivity, increase cost-
effectiveness, and ensure compliance with all county, state, and federal requirements.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Water and Wastewater Services
 Section: Information Technology
Performance Measure
FY26 to Date
Report Note
Work orders processed
146.00
Service calls processed
1,101.00
Percent of time response to a client
automation service call is within 90
minutes
92.67
Availability of applications and
infrastructure (%)
100.00
Average service call resolve time (minutes)
61.56
Goal Statement:
To provide planning, acquisition, development, and maintenance of highly specialized Information Technology (IT) infrastructure and systems supporting
utility business processes and the IT infrastructure for the utility Supervisory Control and Data Acquisition (SCADA) systems.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Water and Wastewater Services
 Section: Engineering
Performance Measure
FY26 to Date
Report Note
Developer projects coordinated (monthly
average)
242.00
Developer projects reviewed
211.00
Permit applications processed
92.00
Plats, site plans, easement vacations, re-
zonings processed
205.00
Dollars spent (millions)
18.40
Percent of developer plans reviewed in 14
days or less
60.00
Change order percentage
1.00
Goal Statement:
To plan, design, and construct facilities for Water & Wastewater Services and its customers to ensure adequate system capacity to provide water, treat sanitary
sewer, and minimize storm water flooding.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Water and Wastewater Services
 Section: Business Operations
Performance Measure
FY26 to Date
Report Note
Average total cost per customer account
per month
12.28
Number of Vendor Payments Processed per
Quarter
5,067.00
Percentage of purchase orders processed
within 3 days
97.00
Percent of inventory requisitions filled
within 3 days
94.00
Number of customer service calls received
50,178.00
Number of work orders completed
1,669.00
Average number of water meters read
monthly
59,792.00
Goal Statement:
To provide business services to Water and Wastewater Services by delivering exceptional customer service; billing and collecting for services rendered;
safeguarding assets; providing accurate and timely financial analysis and information that supports responsible decision-making, and strategies to ensure fiscal
solvency; and promoting accountability, efficiency and innovation.
C35,B-953 -9432630B366734663B616 386
Department: Public Works and Environmental Services
 Division: Water and Wastewater Services
 Section: Water & Wastewater Operations
Performance Measure
FY26 to Date
Report Note
Millions of gallons of water delivered
5,215.00
Millions of gallons of wastewater collected
2,324.00
Number of external water quality customer
complaints
33.00
Direct cost of 1,000 gallons of treated retail
water sold (treated and purchased)
2.72
Direct cost per 1,000 gallons of retail
wastewater collected
2.39
Direct cost per 1,000 gallons of regional
wastewater treated
1.31
Direct cost per 1,000 gallons of regional
raw water sold
0.12
Goal Statement:
To produce high quality potable water and reliable water distribution and wastewater collection services to our customers, and to ensure that all services of this
division are delivered in a safe, efficient, and cost-effective manner.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
 Division: Finance and Administrative Services
 Section: FASD Administration
Performance Measure
FY26 to Date
Report Note
Total interest income earned (in millions)
131.53
Spread above the Merrill Lynch 1-3 year
Treasury & Agency Index
0.20
Return on investments (percent)
3.83
Goal Statement:
To efficiently administer the six divisions within the department, and to effectively invest and protect County assets.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
 Division: Value Adjustment Board
 Section: Value Adjustment Board
Performance Measure
FY26 to Date
Report Note
Percentage of petitions received
electronically
N/A
This measure is reported annually in the fourth
quarter.
Percentage of petitions that went to
hearing
N/A
This measure is reported annually in the fourth
quarter.
Number of folios confirmed by the VAB
N/A
This measure is reported annually in the fourth
quarter.
Average cost of folios confirmed by the
VAB ($)
N/A
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To manage the Administrative Review Process, on behalf of the Value Adjustment Board (VAB), for the taxpayers of Broward County in order to provide a means
for taxpayers to appeal the assessments placed on their property by the Property Appraiser's Office.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
 Division: Accounting
 Section: Accounting
Performance Measure
FY26 to Date
Report Note
Number of credit card transactions
20,582.00
Number of paychecks and direct deposits
per fiscal year
93,481.00
Average number of days to pay invoice
from invoice date
19.00
Percent of time all financial reporting
deadlines are met
100.00
External customer satisfaction rating
N/A
No surveys were received during the second
quarter.
Average number of days to pay invoice
from receiver date
10.00
Receipt of Government Finance Officers
Association (GFOA) Certificate of
Excellence in financial reporting
1.00
Goal Statement:
To ensure accurate financial records are maintained; provide financial information and reports to management, the State, and other interested parties; to
ensure vendors and employees of the County are paid timely and all applicable statutes and policies are complied with.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
 Division: Enterprise Technology Services
 Section: Customer Program Office
Performance Measure
FY26 to Date
Report Note
Internal customer satisfaction rating.
4.76
Goal Statement:
To provide enterprise information technology (IT) project portfolio management; manage customer and vendor relationships; provide skilled IT project
management, customer service assistance, and technology training; develop integrated IT policies; and translate IT policies into executable processes for
dissemination to the IT workforce.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
 Division: Enterprise Technology Services
 Section: Application Services
Performance Measure
FY26 to Date
Report Note
New or enhanced application
commitments delivered on-time, as a
percentage of requests targeted for
completion during the reporting year.
64.00
Internal customer satisfaction rating.
N/A
No surveys were received during the second
quarter.
Percent of application services support
tickets past due, per month.
12.00
Goal Statement:
To promote e-government applications by enabling easy access to Broward County data and services, and provide timely and quality service to all county
agencies for maintenance and enhancement of existing information system applications.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
 Division: Enterprise Technology Services
 Section: Infrastructure Services
Performance Measure
FY26 to Date
Report Note
Percentage of Priority 1 Incidents that do
not meet the Mean Time To Repair of four
hours.
15.00
Percentage of Employee Initiated Self-
Help tickets as a percentage of total tickets.
64.00
Resolution rate of Level 1 support
personnel within 15 minutes.
73.00
Percentage of Service Desk calls answered
in less than one minute as a percentage of
total phone calls.
97.45
Goal Statement:
To provide the highest quality information technology infrastructure services for all activities and business services provided by the Board, and to provide
dynamic innovative solutions in a reliable, effective, and secure manner to improve business decision-making and foster work process enhancements.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
 Division: Enterprise Technology Services
 Section: Financial Systems Support
Performance Measure
FY26 to Date
Report Note
Percentage of tickets resolved quartely.
79.00
Number of days to resolve a service request
ticket.
53.00
Percentage of milestones met per
initiatives semi-annually.
100.00
Goal Statement:
To provide services to county agencies in support of our enterprise-wide financial systems and related applications through technical and functional analysis,
implementation services, system configuration, development, testing, training, troubleshooting issues, upgrades, and maintenance.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
 Division: Human Resources
 Section: Human Resources/General Services
Performance Measure
FY26 to Date
Report Note
Number of complaints filed and under
investigation, all programs
125.00
Number of inquiries, referrals, and
technical assistance requests, all programs
917.00
Number of applications received
countywide
15,237.00
Total number of positions filled
426.00
Ratio of HR FTE, per 100 Government
FTEs
1.60
Goal Statement:
To support the strategic goals of Broward County through services that promote a high performing workforce, collaboration, cost effective solutions, and
opportunities for innovation and professional growth.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
 Division: Human Resources
 Section: Human Resources/Learning and Organizational Development
Performance Measure
FY26 to Date
Report Note
Total number of classroom training hours
12,570.00
Total number of virtual training hours
3,120.00
Goal Statement:
Learning and Organizational Development supports performance improvement for Broward County employees through strategically aligned development
opportunities resulting in enhanced efficiencies and improved productivity.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
 Division: Human Resources - Employee Benefits
 Section: Employee Benefits Administration
Performance Measure
FY26 to Date
Report Note
Number of wellness programs/seminars
offered
445.00
Goal Statement:
To provide a comprehensive, affordable, and accessible employee benefit program for Broward County employees in order to maximize service and provide
the best use of these benefits.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
 Division: Purchasing
 Section: Purchasing Administration
Performance Measure
FY26 to Date
Report Note
Dollar value of goods sold as surplus
(auction or sale)
8,741.94
Training events delivered (internal County
events and public outreach events)
128.00
Average number of days to award
RLIs/RFPs
260.13
Average number of days to process
commodities & general services bids
170.19
Average number of days to process
construction bids
253.93
Goal Statement:
To achieve the highest standard of public procurement and foster transparency in the procurement process; maintain a unified purchasing system to procure
all commodities and general, professional, and construction services; and to dispose of surplus items for all agencies under the supervision of the Board of
County Commissioners.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
 Division: Records, Taxes and Treasury
 Section: Recording
Performance Measure
FY26 to Date
Report Note
Total documents recorded
316,269.00
Number of customers served (Official
records research assistance)
2,969.00
Average number of calendar days between
receipt and recordation of documents
1.23
Percentage of total documents recorded
electronically
88.49
External customer satisfaction rating
N/A
No surveys were received during the second
quarter.
Average number of days from meeting to
minutes completion
11.00
Goal Statement:
To administer the Public Records for the citizens of Broward County for the purpose of cataloging public records and ensuring compliance with Florida law.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
 Division: Records, Taxes and Treasury
 Section: Administration
Performance Measure
FY26 to Date
Report Note
Bank reconciliations performed per
employee
103.50
The quarterly result for this measure will be
updated in the subsequent report.
Cash receipts monitored (in billions)
1.03
The quarterly result for this measure will be
updated in the subsequent report.
Goal Statement:
To provide administration, business operations and application-specific technical support services; perform check disbursements and bank reconciliations; and
execute debt service on County-bonded debt.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
 Division: Records, Taxes and Treasury
 Section: Tourist Development Tax
Performance Measure
FY26 to Date
Report Note
External customer satisfaction rating
N/A
No surveys were received during the second
quarter.
Expense as a percent of collections
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To administer, audit, and enforce the collection of Tourist Development Taxes pursuant to applicable laws and ordinances relating to this tax for the purpose of
supporting the tourism activities of Visit Lauderdale, the Convention Center, and the debt service requirements of the County Civic Arena.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
 Division: Risk Management
 Section: Risk Management Administration
Performance Measure
FY26 to Date
Report Note
Internal customer satisfaction rating
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
In accordance with State Statutes, provide and effectively manage the County's Self-Insurance Program at the lowest possible cost and in the best interests of
the citizens and employees of Broward County, and ensure the safety and well-being of all County employees and the public visiting County property.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
 Division: Risk Management
 Section: Risk Management Workers' Compensation
Performance Measure
FY26 to Date
Report Note
New workers' compensation (WC) claims
processed and administered
326.00
"Best practices" adherence rating for
adjusters
N/A
This measure is reported annually in the fourth
quarter.
Percentage of workers' compensation
medical bills paid within 45 days from
receipt per State mandate
99.50
Percentage of workers' compensation
indemnity payments paid within seven days
of due date
95.81
Workers' compensation self-insurance costs
per employee (dollars)
N/A
This measure is reported annually in the fourth
quarter.
Workers' compensation internal customer
satisfaction rating
N/A
This measure is reported annually in the fourth
quarter.
Workers' compensation claims closed as a
percentage of claims opened annually
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To investigate, administer, and resolve all work related injury claims in accordance with Florida Statutes, Chapter 440.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
 Division: Risk Management
 Section: Risk Management Liability
Performance Measure
FY26 to Date
Report Note
New claims processed and administered
333.00
General liability claims closed as a
percentage of claims opened annually
N/A
This measure is reported annually in the fourth
quarter.
Automobile liability claims closed as a
percentage of claims opened annually
N/A
This measure is reported annually in the fourth
quarter.
Mass Transit claims closed as a
percentage of claims opened annually
N/A
This measure is reported annually in the fourth
quarter.
Percentage of costs recovered for
repair/replacement of County owned assets
N/A
This measure is reported annually in the fourth
quarter.
Liability self-insurance costs per capita
N/A
This measure is reported annually in the fourth
quarter.
Internal customer satisfaction rating
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To resolve investigated claims in an expeditious manner based on the respective liability and/or damages of the involved party(ies) while managing associated
expenses in accordance with Florida Statute 768.28.
C35,B-953 -9432630B366734663B616 386
Department: Finance and Administrative Services
 Division: Risk Management
 Section: Risk Management Safety and Occupational Health
Performance Measure
FY26 to Date
Report Note
Number of training sessions provided
110.00
Number of criminal background checks
completed
1,202.00
Number of post employment-offer physicals
provided
178.00
Number of medical surveillance tests
provided
393.00
Number of safety activities conducted (site
visits, assessments, audits, inspections)
33.00
Number of occupational health activities
conducted (site visits, assessments, audits,
inspections)
119.00
Internal customer satisfaction rating
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide safe and healthful workplace conditions for County employees and the public, and to ensure the fitness of County employees in the performance of
their job responsibilities.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
 Division: Administration - Human Services
 Section: Administration - Human Services
Performance Measure
FY26 to Date
Report Note
Percentage of performance based
outcomes achieved in contracted
programs
N/A
This measure is reported annually in the fourth
quarter.
Percentage of performance based
outcomes achieved in direct service
programs
N/A
This measure is reported annually in the fourth
quarter.
Customer satisfaction rating
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To effectively and efficiently provide innovative health and human service programs that assist Broward County's children, elderly and low income individuals
and families achieve well-being and enhance their quality of life, as well as generate revenue, maximize resources, ensure accountability and lead the
community in sharing human service expertise.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
 Division: Crisis Intervention and Support
 Section: Administration
Performance Measure
FY26 to Date
Report Note
External customer satisfaction rating
4.89
Goal Statement:
To provide administrative, fiscal and operational support and oversight to ensure efficiency, productivity and statutory compliance of direct services offered by
the three Sections: Justice Services, the Nancy J. Cotterman Center Crisis/Counseling Section and the Child Protection Team and Medical Services Section.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
 Division: Crisis Intervention and Support
 Section: Justice Services
Performance Measure
FY26 to Date
Report Note
Percentage of enrolled youth who
successfully complete the Juvenile Civil
Citation program
93.00
Percentage of enrolled youth who
successfully complete the Juvenile Civil
Citation program and do not re-offend
within 1 year
96.00
Number of youth enrolled in the Juvenile
Predisposition Services program
41.00
Percentage of youth who successfully
complete the Juvenile Predisposition
Services program
92.00
Number of adults committing a
misdemeanor offense that are referred to
the Adult Civil Citation program
36.00
Percentage of enrolled adults who
successfully complete the Adult Civil
Citation program
88.00
Goal Statement:
To provide services that improve client outcomes and opportunities by promoting changes to divert individuals away from the criminal justice system.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
 Division: Crisis Intervention and Support
 Section: Nancy J. Cotterman Center
Performance Measure
FY26 to Date
Report Note
Number of services provided to consumers
19,692.00
Percentage of medical examination
reports sent to applicable stakeholders
within 10 business days after the
examination
99.00
Percentage of clients successfully
completing counseling services
100.00
Goal Statement:
To reduce further trauma to survivors of sexual assault, child abuse and human trafficking, and their families through specialized forensic medical
examination and assessment, crisis intervention, advocacy and forensically sensitive therapy to assist survivors through their healing journey, and to conduct
outreach and education activities on these issues in the community.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
 Division: Broward Addiction Recovery
 Section: Broward Addiction Recovery Administration
Performance Measure
FY26 to Date
Report Note
Percentage of screened Criminal Justice
Clients that result in an admission to
substance use services within the agency.
N/A
This measure is reported annually in the fourth
quarter.
Percentage of successful completions from
substance use services
66.00
External customer satisfaction rating
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
Broward Addiction Recovery Center (BARC) strives to provide effective treatment, with improved coordination of care and successful completion to achieve
high client satisfaction rates.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
 Division: Broward Addiction Recovery
 Section: Admissions
Performance Measure
FY26 to Date
Report Note
Percentage of screenings that result in an
admission to substance use services within
the agency
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To serve as the interface between Broward Addiction Recovery Center (BARC) and all who present for evaluation of their substance use needs, coordinating
and reducing transition time between Levels of Care within the agency.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
 Division: Broward Addiction Recovery
 Section: Detoxification Services
Performance Measure
FY26 to Date
Report Note
Percentage of Detoxification beds utilized
55.10
Percentage of clients who complete
Detoxification and continue in substance
use services
89.40
Goal Statement:
To provide in a state-of-the-art Detox program, safe medical intervention to minimize the risks of withdrawal, and enable transition to a less restrictive level of
care for substance use treatment.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
 Division: Broward Addiction Recovery
 Section: Outpatient Services
Performance Measure
FY26 to Date
Report Note
Number of enrollments in any level of
Outpatient Treatment Services
183.00
Goal Statement:
To provide substance use treatment in a convenient, supported and less restrictive environment, and help clients sustain recovery from addiction by integrating
recovery skills into their everyday life, with the option to participate in a medication assisted treatment program.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
 Division: Broward Addiction Recovery
 Section: Residential Services
Performance Measure
FY26 to Date
Report Note
Percentage of Residential beds utilized
72.70
Goal Statement:
To provide substance use treatment in a highly structured, supportive and therapeutic environment, so clients acquire the skills to achieve and maintain
meaningful and sustained recovery as they transition to an outpatient level of care.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
 Division: Community Partnerships
 Section: Administration - Community Partnerships
Performance Measure
FY26 to Date
Report Note
Percentage of performance based
outcomes achieved in contracted
programs
N/A
This measure is reported annually in the fourth
quarter.
Amount of grant funding (in millions)
awarded for internal and external providers
N/A
This measure is reported annually in the fourth
quarter.
Number of clients served through County
contracts
N/A
This measure is reported annually in the fourth
quarter.
External customer satisfaction rating
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To work collaboratively with community partners including funders, non-profit and for profit providers, faith-based organizations, governmental entities,
advocates and consumers in assuring that community-based human services are cost effective, coordinated and performance-based in meeting the needs of
the residents of Broward County.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
 Division: Community Partnerships
 Section: Children's Services
Performance Measure
FY26 to Date
Report Note
Percentage of improvement in client's
wellness and well-being
93.40
Percentage of caregivers who experience
improved well-being
92.70
Goal Statement:
To improve the quality of life and empower Broward County's children and families by engaging the community to collaboratively and efficiently develop and
support a continuum of care.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
 Division: Community Partnerships
 Section: Health Care Services
Performance Measure
FY26 to Date
Report Note
Number of medical encounters provided to
patients for primary care
7,270.00
Goal Statement:
To provide effective administration and management of contracted health care services in Broward County for indigent residents in need of health care and
behavioral health services as well as eligible clients in need of HIV services, ensuring quality services through integration and best practices implementation.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
 Division: Elderly and Veterans Services
 Section: Elderly and Veterans Administration
Performance Measure
FY26 to Date
Report Note
Number of seniors served
N/A
This measure is reported annually in the fourth
quarter.
Percentage of seniors served who remain
in stable non-institutional housing
99.10
External customer satisfaction rating
4.58
Percentage of staff time engaged in direct
service provision
80.70
Goal Statement:
To provide services using a "No Wrong Door" approach that aims to improve the quality of life while developing additional community resources; Elders and
veterans will receive services and referrals to community resources that emphasize physical, economic and social well-being and result in improved resiliency
and self-sufficiency skills.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
 Division: Elderly and Veterans Services
 Section: Elderly Program
Performance Measure
FY26 to Date
Report Note
Number of Customer Relation Unit calls for
service
18,207.00
Goal Statement:
Assist elders in maintaining their independence while preventing premature hospitalizations or institutionalization by providing for housing, sustainability
assistance, screening and intake, memory care, and case aide services that improve care management.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
 Division: Elderly and Veterans Services
 Section: Veterans Services
Performance Measure
FY26 Projection
FY26 to Date
FY25 Quarter 2
FY26 Quarter 2
Report Note
Number of veterans, dependents, and
dependent survivors served
1,700.00
784.00
461.00
403.00
Dollar value of approved claims filed with
the assistance of the Veterans Services
Section
11,600,000.00
9,264,945.00
4,800,932.00
4,681,912.00
Goal Statement:
To provide assistance to veterans, their dependents and dependent survivors in applying for the federal benefits to which they are entitled; this results in the
attainment and/or maintenance of self-sufficiency.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
 Division: Family Success Administration
 Section: Family Success Administration
Performance Measure
FY26 to Date
Report Note
External Customer Satisfaction Rating
4.98
Goal Statement:
To provide administrative oversight and coordination of comprehensive human services offered by the Division and its community-based partners at one-stop
service locations throughout Broward County.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
 Division: Family Success Administration
 Section: Family Success Centers
Performance Measure
FY26 to Date
Report Note
Number of customers served
N/A
This measure is reported annually in the fourth
quarter.
Percentage of clients who have resolved
their crisis at time of discharge.
97.60
Percentage of individuals who received
emergency assistance payments who
maintained stability
93.40
Goal Statement:
To provide one-stop entry to comprehensive human services in partnership with community-based providers in Broward County, assisting individuals and
families to achieve and maintain health, safety and economic stability.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
 Division: Housing Options, Solutions and Supports
 Section: Administration - Housing Options, Solutions and Supports
Performance Measure
FY26 to Date
Report Note
Number of clients served through County
contracts
N/A
This measure is reported annually in the fourth
quarter.
Percentage of outcomes achieved in
direct service programs
N/A
This measure is reported annually in the fourth
quarter.
Total number of dual-filed Fair Housing
cases closed
N/A
This measure is reported annually in the fourth
quarter.
Percentage of dual-filed housing cases
closed within federal timeframe of 100
days
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To lead and oversee contracts, programs, policies, procedures, compliance, communications, community outreach, training, data, planning, budgeting, and
interdepartmental collaboration for individuals and families experiencing, or at imminent risk of, homelessness in Broward County, and to investigate unlawful
discrimination in employment, housing and public accommodation to ensure residents' ability to live, work, and enjoy equal access to facilities open to the
public, in an environment free of unlawful discrimination, harassment, intimidation and retaliation.
C35,B-953 -9432630B366734663B616 386
Department: Human Services
 Division: Housing Options, Solutions and Supports
 Section: Housing and Operations - Housing Options, Solutions and Supports
Performance Measure
FY26 to Date
Report Note
Percentage of Emergency Shelter beds
utilized
95.10
Percentage of clients that move from
Emergency Shelters to a stable housing
solution
26.50
Goal Statement:
To work collaboratively with contracted housing and homeless service providers and community partners, combined with county, state and federal
governmental entities to comprise Broward County’s homeless service system, which includes the federally designated Housing Continuum of Care (CoC), to
improve the housing stability, economic security and health of individuals and families experiencing, or at imminent risk of, homelessness in Broward County.
C35,B-953 -9432630B366734663B616 386
Department: Port Everglades
 Division: Port Everglades
 Section: Administration
Performance Measure
FY26 Projection
FY26 to Date
FY25 Quarter 2
FY26 Quarter 2
Report Note
Rental revenue generated from leases
(millions)
19.50
10.20
5.09
4.00
Average number of days to process a
completed franchise application (required
for certain services at the Port)
72.00
75.00
40.00
75.00
Percent of rental revenue goal reached
95.00
104.13
102.98
104.13
Percentage of developed leasable land
occupied
100.00
100.00
100.00
100.00
Percentage of leasable office space
occupied
90.00
76.65
99.63
76.65
Percent of leasable warehouse space
occupied
100.00
100.00
100.00
100.00
Passenger count
4,700,000.00
3,688,660.00
1,716,387.00
2,041,025.00
Twenty-foot equivalent units(a standard
measurement for container ships) handled
1,150,000.00
567,022.00
301,944.00
281,687.00
Goal Statement:
To coordinate the various administrative activities of the divisions within the Port Everglades Department to ensure compliance with County policies and goals,
to develop marketing and promotional strategies that create and promote commerce and industry and create employment within Broward County, and to
provide Port-wide general administrative support and services including agenda coordination and communication support, management of the franchise and
business permit program and property management, leasing.
C35,B-953 -9432630B366734663B616 386
Department: Port Everglades
 Division: Port Everglades
 Section: Operations
Performance Measure
FY26 to Date
Report Note
Percent of container crane uptime
99.71
Average number of work orders backlogged
212.00
Percentage of preventative maintenance
projects completed compared to number
scheduled
77.14
Percent of time linehandlers report to the
dock 15 minutes or more prior to a ship
docking/sailing
99.00
Compliance by Port users of directive
issued for facility housekeeping within 48
hours (percent)
78.00
Goal Statement:
To provide the functional areas with administrative support and coordinated control of the movement of all ships, cargo, and passengers moving through the
seaport.
C35,B-953 -9432630B366734663B616 386
Department: Port Everglades
 Division: Port Everglades
 Section: Seaport Engineering and Construction
Performance Measure
FY26 to Date
Report Note
Percentage of projects completed within
original time frame
87.00
Goal Statement:
To provide technical support for the strategic planning of seaport development while managing the programming, oversight of architectural and engineering
designs, and construction administration of the Port’s Capital Improvement Program and ensuring that the environment is protected within the Port
jurisdictional and surrounding areas.
C35,B-953 -9432630B366734663B616 386
Department: Port Everglades
 Division: Port Everglades
 Section: Facilities Maintenance
Performance Measure
FY26 to Date
Report Note
Number of facilities maintained
56.00
Average number of days to complete a
work order from the date of receipt
30.00
Number of work orders processed (annually)
3,246.00
Goal Statement:
To improve and maintain the Port's physical and infrastructure assets and ensure prompt and efficient service to the Port users while maintaining
environmental preservation.
C35,B-953 -9432630B366734663B616 386
Department: Transportation
 Division: Transit
 Section: Administration
Performance Measure
FY26 to Date
Report Note
Total number of purchase documents
processed
2,539.00
Number of PO commodity lines processed
3,899.00
Percentage of purchase requisitions and
warehouse orders filled within 5 business
days of their receipt in the Grant
Management Section
89.70
Goal Statement:
To provide administrative and support services to the Transportation Department so that its programs meet the transportation needs of Broward County.
C35,B-953 -9432630B366734663B616 386
Department: Transportation
 Division: Transit
 Section: Safety and Security
Performance Measure
FY26 to Date
Report Note
Number of FTA required random drug tests
conducted
372.00
Number of FTA required reasonable
alcohol tests conducted
61.00
Cost per random alcohol or drug test
(dollars)
100.62
Number of injuries per 100,000 trips
0.47
Number of driver at fault accidents per
100,000 miles
0.89
Goal Statement:
To provide a safe and secure environment for the public and all Transportation Department customers and employees.
C35,B-953 -9432630B366734663B616 386
Department: Transportation
 Division: Transit
 Section: Customer Experience
Performance Measure
FY26 to Date
Report Note
Number of telephone calls answered
300,296.00
Number of directly operated passenger trips
(millions)
11.00
Number of passengers per revenue hour
18.40
Duration of customer service calls (in
seconds)
119.00
Number of Community Bus passenger trips
762,777.00
Number of bus passes sold
485,904.00
Percentage of orders for bus passes filled
within 2 business days of confirmed request
96.00
Passenger trips per community bus revenue
hour
8.10
Average monthly website visits
95,426.50
Percentage of farebox recovery to cost
9.80
Number of community outreach
presentations
20.00
The quarterly result for this measure will be
updated in the subsequent report.
Subsidy per passenger ($)
8.29
Ratio of peak service vehicles to off-peak
vehicles
1.29
Goal Statement:
To serve as the representative and voice-of-the customer to ensure their needs are prioritized in service planning and service delivery.
C35,B-953 -9432630B366734663B616 386
Department: Transportation
 Division: Transit
 Section: Finance
Performance Measure
FY26 to Date
Report Note
Percentage of packing slips, invoices,
internal receivers (i.e., receiving
documents) processed for payment within 5
working days of their receipt in the
Payables Section
98.20
Number of internal receivers processed
3,774.00
Goal Statement:
To provide financial leadership and financial support services to the Transportation Department so that its programs meet the transportation needs of Broward
County.
C35,B-953 -9432630B366734663B616 386
Department: Transportation
 Division: Transit
 Section: Capital Delivery and Infrastructure Maintenance
Performance Measure
FY26 to Date
Report Note
Contracts meeting/exceeding OESBD
designated goals
5.00
Number of bus stop upgrades
799.00
Goal Statement:
To provide strategic project/contract management of all Transportation Department capital projects, including the PREMO program for high-capacity transit
projects. In addition, ensures that all Transportation Department facilities are properly maintained.
C35,B-953 -9432630B366734663B616 386
Department: Transportation
 Division: Transit
 Section: Operations
Performance Measure
FY26 to Date
Report Note
Total number of ADA and Transportation
Disadvantaged Paratransit passenger trips
524,099.00
Miles between road calls
1,766.00
Cost per passenger trip (dollars)
9.19
Number of revenue service interruptions
due to mechanical failure
4,120.00
Percentage change in passenger trips
-8.80
Passenger trips per revenue mile
0.08
Portion (number) of Paratransit trips that
are Transportation Disadvantaged
Community Lifeline trips
90,540.26
Number of preventive maintenance
inspections
1,329.00
Percent on-time performance
75.20
Total number of ACT passenger trips
5,832.00
Percentage of complainants contacted
95.40
Average cost per repair work order (dollars)
888.41
Number of operational complaints per
100,000 riders
60.25
Program cost per trip (excluding ACT)
43.85
Contract cost (blended) per trip (excluding
ACT)
41.50
On-time performance (%)
83.90
Goal Statement:
To provide the efficient, effective operations of public transit services to ensure mobility and access for the public and the maintenance of the entire multi-
modal Transportation Department fleet. Ensures safe and reliable services for the riding public, and Broward County agencies and staff.
C35,B-953 -9432630B366734663B616 386
Department: Transportation
 Division: Transit
 Section: Operations
Performance Measure
FY26 to Date
Report Note
Number of registered Paratransit
passengers
21,495.00
Total number of customer service
complaints received
3,643.00
Customer service complaints as a
percentage of passenger trips
0.76
Accidents per 100,000 vehicle miles
2.26
C35,B-953 -9432630B366734663B616 386
Department: Transportation
 Division: Fleet Services
 Section: Fleet Services
Performance Measure
FY26 to Date
Report Note
Replacement vehicles purchased
67.00
Percent of time special purpose fleet
equipment is available
99.00
Percent of time general fleet equipment is
available
99.00
Percent of time rental fleet equipment is
available
100.00
Internal customer satisfaction rating
N/A
This measure is reported annually in the fourth
quarter.
Total number of electric vehicles in fleet
N/A
This measure is reported annually in the fourth
quarter.
Gallons of fuel purchased
658,084.00
Percent of inventory available
85.00
Percent of time parts procurement
achieved a two-day turn around time
99.00
Average maintenance cost per vehicle ($)
882.00
Goal Statement:
To manage the County equipment fleet, ensuring adequate fleet size, composition, and availability for the use of County agencies. To efficiently procure,
stock, and issue the repair parts and fuel necessitated by fleet utilization, ensuring adequate and available inventory. To maintain the County’s equipment and
fleet, for use by other County agencies, at the lowest possible cost while ensuring fleet safety, reliability, and best value.
C35,B-953 -9432630B366734663B616 386
Department: Medical Examiner
 Division: Medical Examiner & Trauma Services
 Section: Operations
Performance Measure
FY26 to Date
Report Note
Number of cases investigated and
accepted
N/A
This measure is reported annually in the fourth
quarter.
Number of cases investigated but declined
jurisdiction
N/A
This measure is reported annually in the fourth
quarter.
Number of cases per investigator
N/A
This measure is reported annually in the fourth
quarter.
Total number of scenes visited
N/A
This measure is reported annually in the fourth
quarter.
Total number of indigent cases
investigated
N/A
This measure is reported annually in the fourth
quarter.
Number of indigent cases cremated with
private funding
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To support all sections of the office by providing administrative services, collect and analyze information pertaining to deaths which fall within the jurisdiction
of the Medical Examiner, and provide funding for indigent cremation program. Continue commitment to education, prevention, and community involvement.
C35,B-953 -9432630B366734663B616 386
Department: Medical Examiner
 Division: Medical Examiner & Trauma Services
 Section: Pathology
Performance Measure
FY26 to Date
Report Note
Number of autopsies and examinations per
pathologist
N/A
This measure is reported annually in the fourth
quarter.
Percentage of autopsies completed within
24 hours of arrival of body to morgue
N/A
This measure is reported annually in the fourth
quarter.
Percentage of cases with final cause of
death determination of 90 days or less
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To integrate the clinical information of past medical history and circumstances of death with evidentiary findings at the scene of death, document gross and
microscopic autopsy findings, document toxicological findings, reliably determine the cause and manner of death in medical examiner cases, and
subsequently use the information obtained from investigations to develop and implement programs designed to protect public health and reduce mortality.
C35,B-953 -9432630B366734663B616 386
Department: Medical Examiner
 Division: Medical Examiner & Trauma Services
 Section: Toxicology
Performance Measure
FY26 to Date
Report Note
Percent of toxicology examinations
completed within 30 calendar days of case
submission
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To provide Countywide toxicology testing services for the Office of the Medical Examiner and Trauma Services and other requesting law enforcement
agencies.
C35,B-953 -9432630B366734663B616 386
Department: Medical Examiner
 Division: Medical Examiner & Trauma Services
 Section: Trauma Management
Performance Measure
FY26 to Date
Report Note
Number of trauma cases reviewed
208.00
Number of over-triage patients (trauma
alerts patients who are discharged from a
trauma hospital within 24 hours of arrival)
333.00
Number of under-triage patients (trauma
alert patients who are not taken to a trauma
center)
193.00
Total number of trauma patients (Levels 1,
2, and 3)
6,494.00
Goal Statement:
To ensure the planning and regulatory oversight of the Trauma Network for the provision of high quality, comprehensive trauma medical care; provide
regulatory oversight for emergency and non-emergency medical transportation; and coordinate the expeditious processing of the State of Florida Emergency
Medical Services (EMS) Grant funds to improve and expand pre-hospital EMS in Broward County.
C35,B-953 -9432630B366734663B616 386
Department: GFLCVB Visitors Bureau
 Division: Convention and Visitors Bureau
 Section: Visit Lauderdale
Performance Measure
FY26 to Date
Report Note
Number of room nights produced in
Broward County by sales staff
379,266.00
Average daily rates of a hotel room
(dollars)
206.58
Average hotel occupancy rate (percent)
76.35
Average revenue generated by each hotel
room in Broward County (dollars)
198.67
Goal Statement:
To provide industry leadership in the marketing of Broward County as a premier year round destination for leisure and convention visitors in order to generate
growth in the volume of occupied room nights and their corresponding economic impact.
C35,B-953 -9432630B366734663B616 386
Department: Convention Center
 Division: Convention Center
 Section: Convention Center Operations
Performance Measure
FY26 Projection
FY26 to Date
FY25 Quarter 2
FY26 Quarter 2
Report Note
Attendance
480,360.00
90,577.00
86,510.00
90,577.00
Event Days
549.00
153.00
107.00
153.00
Gross revenue generated by Convention
Center contractor from Convention Center
operations
15,601,130.00
4,183,689.00
3,953,673.00
4,183,689.00
Convention Center contractor gross
expenditures to operate the Convention
Center
26,097,130.00
3,815,999.00
4,547,850.00
3,815,999.00
Convention Center contractor gross
operating profit/loss
-10,496,000.00
367,690.00
-2,042,100.00
367,690.00
Non-contractor County expenses to operate
the Convention Center
4,876,730.00
N/A
N/A
N/A
This measure is reported annually in the fourth
quarter.
Goal Statement:
To maximize the benefit to the tourism industry through the successful operation of the Broward County Convention Center and to ensure a positive reputation
for Broward County by providing facility users with a well maintained, professionally managed Convention Center.
C35,B-953 -9432630B366734663B616 386