Fiscal Year 2025
Annual Performance Report
Broward County, Florida - Fiscal Year 2025 Annual Performance Measurement Report
Prepared by
Office of Management & Budget
Jennifer Steelman, Director
Elijah Anderson, Assistant Director
PROGRAM MANAGER
David MacKenzie
STAFF
Jessica Cheung
Elise Cooper
Boyd Glover
William Hodge Hermann
Lisa Horn
Sam Ling
Jenna Lyons
Arnela Ombasic
Patrick Picard
Juan Raffo
Michael Randle
SunJin Zanker
Broward County, Florida - Fiscal Year 2025 Annual Performance Measurement Report
INTRODUCTION
The purpose of this Management Report is to provide quarterly information on the performance of Broward County
government. This document reports the quarterly receipt and expenditure of county funds, as well as the projected and
actual performance of county agencies. All Broward County agencies that report to the County Administrator are required
to participate in the Performance Measurement and Reporting System. The performance measurement data in this report
is a summary of the Administration’s operational performance for the most recent quarter based on unaudited
information reported by the offices, divisions, and departments.
The Management Report is published in electronic format only, approximately 90 days following the end of each fiscal
quarter.
The performance measures, data, and notes were reviewed and approved by executive management from the County’s
offices, divisions, and departments prior to publication.
Requests for additional information on receipts and expenditures may be made with the Accounting Division at
(954) 357 - 7140; for requests related to performance measures, please contact the Office of Management and Budget at
(954) 357 - 6345.
WATER &
WASTEWATER
SERV.
TAX COLLECTOR
JUDICIARY
OFFICE OF
INTERGOVERNMENTAL
AFFAIRS
FINANCE
OPERATIONS
OPERATIONS
PLANNING
HIGHWAY CONST.
& ENGINEERING
SEAPORT
ENGINEERING &
CONSTRUCTION
FAMILY SUCCESS
HOUSING
OPTIONS
SOLUTION
SUPPORT
RISK MANAGE-
MENT
RECORDS, TAXES
& TREASURY
PURCHASING
ANIMAL CARE
PORT EVERGLADES
BUSINESS
DEVELOPMENT
FACILITIES
MAINTENANCE
AVIATION
BUSINESS &
PROPERTIES
MGMT.
FINANCE
ADMINISTRATION
MAINTENANCE
FINANCE &
ADMINISTRATIVE SERV.
ACCOUNTING
ENTERPRISE
TECHNOLOGY
SRVS
TRANSPORTATION
OPERATIONS
CAPITAL
PROJECTS
HUMAN
RESOURCES
CAPITAL
DELIVERY &
INFRASTRUCTURE
MAINTENANCE
ADMINISTRATION
FINANCE
EXTERNAL
AFFAIRS
&
COMMUNICATIONS
SAFETY &
SECURITY
CUSTOMER
EXPERIENCE
ELECTORATE
COUNTY COMMISSION
NINE MEMBER BOARD
COUNTY
ADMINISTRATOR
ELECTIONS
SUPERVISOR
PROPERTY
APPRAISER
COUNTY AUDITOR
COUNTY ATTORNEY
GOVERNMENTAL STRUCTURE OF BROWARD COUNTY
GREATER FORT
LAUDERDALE
CONVENTION & VISITORS
BUR.
DEPUTY
COUNTY ADMINISTRATOR
OFFICE OF ECONOMIC &
SMALL BUS.
DEVELOPMENT
OFFICE OF
PUBLIC
COMMUNICATIONS
PUBLIC WORKS
FACILITIES
MANAGEMENT
HIGHWAY &
BRIDGE MAINTE-
NANCE
CONSTRUCTION
MANAGEMENT
REAL PROPERTIES
& REAL ESTATE
DEVELOPMENT
SOLID WASTE &
RECYCLING
SERVICES
TRAFFIC ENGI-
NEERING
PARKS &
RECREATION
CULTURAL
LIBRARIES
OFFICE OF
MANAGEMENT &
BUDGET
OFFICE OF EMERGENCY
MANAGEMENT
HUMAN SERVICES
BROWARD
ADDICTION
RECOVERY
CENTER
ELDERLY &
VETERANS
SERVICES
OFFICE OF MEDICAL
EXAMINER & TRAUMA
SRVS
RESILIENT ENVIRON-
MENT
BUILDING CODE
URBAN PLANNING
HOUSING
FINANCE
PLANNING COUNCIL
OFFICE OF THE
INSPECTOR
GENERAL
OFFICE OF REGIONAL
COMMUNICATIONS AND
TECHNOLOGY
ENVIRONMENTAL
PERMITTING
ASSISTANT COUNTY
ADMINISTRATORS
ASSISTANT
TO COUNTY
ADMINISTRATOR
CONSUMER
PROTECTION
NATURAL
RESOURCES
COMMUNITY
PARTNERSHIPS
(Children and
Health Care
Services)
CRISIS
INTERVENTION
SUPPORT
DIVISION
MOBILITY ADVANCEMENT
PROGRAM
SHERIFF
Broward County, Florida - Fiscal Year 2025 Annual Performance Measurement Report
Fiscal
Year
2025
Annual
Performance
Report
Broward County, Florida - Fiscal Year 2025 Annual Performance Measurement Report
Table of Contents
INTERGOVERNMENTAL AFFAIRS/BOARDS .............................................................................................................................................................................................. 1
COUNTYWIDE PUBLIC SAFETY APPLICATIONS ..................................................................................................................................................................................... 2
COUNTYWIDE RADIO COMMUNICATIONS .............................................................................................................................................................................................. 3
E-911 FUND .................................................................................................................................................................................................................................................................................................................. 4
EMERGENCY MANAGEMENT .................................................................................................................................................................................................................... 5
ECONOMIC DEVELOPMENT ....................................................................................................................................................................................................................... 6
SMALL BUSINESS DEVELOPMENT ........................................................................................................................................................................................................... 7
PUBLIC INFORMATION ............................................................................................................................................................................................................................... 8
CALL CENTER ............................................................................................................................................................................................................................................ 9
PRINT SHOP ............................................................................................................................................................................................................................................. 10
ADMINISTRATION/EXECUTIVE ................................................................................................................................................................................................................ 11
BUSINESS AND PROPERTIES MANAGEMENT ....................................................................................................................................................................................... 12
AIRPORT DEVELOPMENT ........................................................................................................................................................................................................................ 13
FINANCE .................................................................................................................................................................................................................................................... 14
INFORMATION SERVICES ......................................................................................................................................................................................................................... 15
PARKING, RENTAL CAR CENTER AND GROUND TRANSPORTATION .............................................................................................................................................. 16
OPERATIONS ............................................................................................................................................................................................................................................. 17
NORTH PERRY AIRPORT (HWO) ........................................................................................................................................................................................................ 18
ADMINISTRATION ..................................................................................................................................................................................................................................... 19
LIBRARIES PUBLIC SERVICES ................................................................................................................................................................................................................ 20
REGIONAL PARKS .................................................................................................................................................................................................................................... 21
PARKS AND RECREATION TARGET RANGE ........................................................................................................................................................................................ 22
BROWARD MUNICIPAL SERVICES DISTRICT PARKS .......................................................................................................................................................................... 23
PARKS AND RECREATION/MARINE LAW ENFORCEMENT ............................................................................................................................................................... 24
RESILIENT ENVIRONMENT ADMINISTRATION ..................................................................................................................................................................................... 25
ANIMAL CARE ......................................................................................................................................................................................................................................... 26
Fiscal
Year
2025
Annual
Performance
Report
Broward County, Florida - Fiscal Year 2025 Annual Performance Measurement Report
WASTE REGULATION .............................................................................................................................................................................................................................. 27
ENVIRONMENTAL ASSESSMENT AND REMEDIATION ......................................................................................................................................................................... 28
WATER AND ENVIRONMENTAL LICENSING ........................................................................................................................................................................................ 29
ENVIRONMENTAL PROTECTION ........................................................................................................................................................................................................... 30
BUILDING CODE - UNINCORPORATED / AIRPORT ............................................................................................................................................................................. 31
BUILDING CODE - CONTRACT CITIES ................................................................................................................................................................................................. 32
CONTRACTOR LICENSING ENFORCEMENT ............................................................................................................................................................................................ 33
ELEVATOR INSPECTIONS ......................................................................................................................................................................................................................... 34
CONSUMER REGULATORY ....................................................................................................................................................................................................................... 35
ZONING AND CODE ENFORCEMENT ..................................................................................................................................................................................................... 36
MANATEE PROTECTION FUND .............................................................................................................................................................................................................. 37
HOUSING FINANCE ADMINISTRATION ................................................................................................................................................................................................. 38
BEACH AND MARINE RESOURCES ........................................................................................................................................................................................................ 39
WATER RESOURCES POLICY AND PLANNING ................................................................................................................................................................................... 40
ENVIRONMENTAL MONITORING ............................................................................................................................................................................................................ 41
ENERGY AND SUSTAINABILITY ............................................................................................................................................................................................................. 42
AIR QUALITY ........................................................................................................................................................................................................................................... 43
DEVELOPMENT AND ENVIRONMENTAL REVIEW .............................................................................................................................................................................. 44
CONSUMER PROTECTION ........................................................................................................................................................................................................................ 45
ENFORCEMENT ADMINISTRATION ........................................................................................................................................................................................................ 46
CHILD CARE LICENSING AND INSPECTIONS ....................................................................................................................................................................................... 47
FASD ADMINISTRATION ........................................................................................................................................................................................................................ 48
VALUE ADJUSTMENT BOARD ................................................................................................................................................................................................................ 49
ACCOUNTING ........................................................................................................................................................................................................................................... 50
CUSTOMER PROGRAM OFFICE ............................................................................................................................................................................................................... 51
APPLICATION SERVICES .......................................................................................................................................................................................................................... 52
INFRASTRUCTURE SERVICES .................................................................................................................................................................................................................. 53
FINANCIAL SYSTEMS SUPPORT ............................................................................................................................................................................................................. 54
Fiscal
Year
2025
Annual
Performance
Report
Broward County, Florida - Fiscal Year 2025 Annual Performance Measurement Report
HUMAN RESOURCES/GENERAL SERVICES ........................................................................................................................................................................................... 55
HUMAN RESOURCES/LEARNING AND ORGANIZATIONAL DEVELOPMENT ...................................................................................................................................... 56
EMPLOYEE BENEFITS ADMINISTRATION .............................................................................................................................................................................................. 57
PURCHASING ADMINISTRATION ............................................................................................................................................................................................................ 58
RECORDING ............................................................................................................................................................................................................................................... 59
ADMINISTRATION .................................................................................................................................................................................................................................... 60
TOURIST DEVELOPMENT TAX .............................................................................................................................................................................................................. 61
RISK MANAGEMENT ADMINISTRATION .............................................................................................................................................................................................. 62
RISK MANAGEMENT WORKERS' COMPENSATION .............................................................................................................................................................................. 63
RISK MANAGEMENT LIABILITY ............................................................................................................................................................................................................ 64
RISK MANAGEMENT SAFETY AND OCCUPATIONAL HEALTH ......................................................................................................................................................... 65
ADMINISTRATION - HUMAN SERVICES .............................................................................................................................................................................................. 66
ADMINISTRATION ..................................................................................................................................................................................................................................... 67
JUSTICE SERVICES .................................................................................................................................................................................................................................... 68
NANCY J. COTTERMAN CENTER ........................................................................................................................................................................................................... 69
BROWARD ADDICTION RECOVERY ADMINISTRATION ....................................................................................................................................................................... 70
ADMISSIONS .............................................................................................................................................................................................................................................. 71
DETOXIFICATION SERVICES ................................................................................................................................................................................................................... 72
OUTPATIENT SERVICES .......................................................................................................................................................................................................................... 73
RESIDENTIAL SERVICES .......................................................................................................................................................................................................................... 74
ADMINISTRATION - COMMUNITY PARTNERSHIPS .............................................................................................................................................................................. 75
CHILDREN'S SERVICES ............................................................................................................................................................................................................................ 76
HEALTH CARE SERVICES ....................................................................................................................................................................................................................... 77
ELDERLY AND VETERANS ADMINISTRATION ...................................................................................................................................................................................... 78
ELDERLY PROGRAM ................................................................................................................................................................................................................................ 79
VETERANS SERVICES .............................................................................................................................................................................................................................. 80
FAMILY SUCCESS ADMINISTRATION ..................................................................................................................................................................................................... 81
FAMILY SUCCESS CENTERS ................................................................................................................................................................................................................... 82
Fiscal
Year
2025
Annual
Performance
Report
Broward County, Florida - Fiscal Year 2025 Annual Performance Measurement Report
ADMINISTRATION - HOUSING OPTIONS, SOLUTIONS AND SUPPORTS .......................................................................................................................................... 83
HOUSING AND OPERATIONS - HOUSING OPTIONS, SOLUTIONS AND SUPPORTS ....................................................................................................................... 84
ADMINISTRATION ..................................................................................................................................................................................................................................... 85
OPERATIONS ............................................................................................................................................................................................................................................. 86
SEAPORT ENGINEERING AND CONSTRUCTION ................................................................................................................................................................................... 87
FACILITIES MAINTENANCE ..................................................................................................................................................................................................................... 88
CONSTRUCTION MANAGEMENT ............................................................................................................................................................................................................ 89
CLEANING ................................................................................................................................................................................................................................................. 90
PAID PARKING ......................................................................................................................................................................................................................................... 91
PROGRAM ADMINISTRATION/MANAGEMENT ...................................................................................................................................................................................... 92
REPAIRS AND MAINTENANCE ................................................................................................................................................................................................................ 93
ROADS AND GROUNDS ........................................................................................................................................................................................................................... 94
SECURITY .................................................................................................................................................................................................................................................. 95
UTILITIES .................................................................................................................................................................................................................................................. 96
ENGINEERING MANAGEMENT AND DESIGN ....................................................................................................................................................................................... 97
ENGINEERING SERVICES ......................................................................................................................................................................................................................... 98
CONSTRUCTION/HIGHWAY
MAINTENANCE ........................................................................................................................................................................................ 99
MOSQUITO CONTROL LOCAL ............................................................................................................................................................................................................. 100
ADMINISTRATION - TRAFFIC ENGINEERING ..................................................................................................................................................................................... 101
SIGNAL CONSTRUCTION/MAINTENANCE ............................................................................................................................................................................................ 102
SIGNAL SYSTEMS ENGINEERING ......................................................................................................................................................................................................... 103
TRAFFIC STUDIES .................................................................................................................................................................................................................................. 104
SIGNS AND MARKINGS ......................................................................................................................................................................................................................... 105
MUNICIPAL SERVICES ........................................................................................................................................................................................................................... 106
BULK WASTE AND YARD WASTE PROGRAM .................................................................................................................................................................................. 107
HOUSEHOLD HAZARDOUS WASTE AND ELECTRONICS RECYCLING COLLECTION ..................................................................................................................... 108
LANDFILL OPERATIONS ........................................................................................................................................................................................................................ 109
RECYCLING .............................................................................................................................................................................................................................................. 110
Fiscal
Year
2025
Annual
Performance
Report
Broward County, Florida - Fiscal Year 2025 Annual Performance Measurement Report
WATER MANAGEMENT .......................................................................................................................................................................................................................... 111
WATERWAYS MANAGEMENT .............................................................................................................................................................................................................. 112
ADMINISTRATION ................................................................................................................................................................................................................................... 113
INFORMATION TECHNOLOGY ............................................................................................................................................................................................................... 114
ENGINEERING .......................................................................................................................................................................................................................................... 115
BUSINESS OPERATIONS ......................................................................................................................................................................................................................... 116
WATER & WASTEWATER OPERATIONS ............................................................................................................................................................................................ 117
ADMINISTRATION ................................................................................................................................................................................................................................... 118
SAFETY AND SECURITY ........................................................................................................................................................................................................................ 119
CUSTOMER EXPERIENCE ....................................................................................................................................................................................................................... 120
FINANCE .................................................................................................................................................................................................................................................. 121
CAPITAL DELIVERY AND INFRASTRUCTURE MAINTENANCE .......................................................................................................................................................... 122
OPERATIONS ........................................................................................................................................................................................................................................... 123
FLEET SERVICES .................................................................................................................................................................................................................................... 124
OPERATIONS ........................................................................................................................................................................................................................................... 125
PATHOLOGY ............................................................................................................................................................................................................................................ 126
TOXICOLOGY ........................................................................................................................................................................................................................................... 127
TRAUMA MANAGEMENT ....................................................................................................................................................................................................................... 128
VISIT LAUDERDALE ............................................................................................................................................................................................................................... 129
CONVENTION CENTER OPERATIONS .................................................................................................................................................................................................. 130
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of meetings/updates provided to communicate
the Board's legislative and funding initiatives to all
levels of government
1,350.00
1,577.00
1,000.00
1,825.00
15.7%
The variance from the prior year was the result of new grant
responsibilities in FY25.
Number of board appointments and removals processed
177.00
198.00
250.00
216.00
9.1%
Internal customer satisfaction rating
4.50
4.50
4.50
4.50
0.0%
Goal Statement:
To enhance the quality of life for Broward County residents, businesses, and visitors through effective advocacy and coordination of the Board of County Commissioner's federal and state programs, grant opportunities, and input
from advisory boards. To maintain a lobbyist registration process in compliance with County Ordinances.
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47%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Percent of closest unit response capability from a
technology perspective
87.00
87.00
87.00
87.00
0.0%
Percent of time the PSI network is available
99.88
99.70
100.00
99.80
0.1%
Percent of time public safety applications are available
99.96
99.90
100.00
99.80
-0.1%
Goal Statement:
To foster information sharing and data interoperability by strategically designing, implementing, and maintaining cost effective mission critical public safety applications and mobile data systems that best meet the requirements
of Broward County's emergency responders.
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47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Percent of radio system availability time
100.00
100.00
100.00
100.00
0.0%
Goal Statement:
To provide mission critical public safety communication systems, fire station and paging alerting systems and support all emergency services in a professional manner to our customers which enables them to perform their
missions and keep our community safe.
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47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Percent of 911 call processing availability
100.00
100.00
99.99
100.00
0.0%
Percent of 911 position recording availability
100.00
100.00
99.99
100.00
0.0%
Percent E-911 database accuracy maintained
100.00
100.00
99.99
100.00
0.0%
Goal Statement:
Excellence in the Broward County regional E-911 system by creating and maintaining an effective, efficient, reliable, and survivable system, with a reduced total cost of ownership. Focusing on providing a flexible, robust, and
technologically advanced system; on utilizing best practice processes; and on fostering a collaborative environment among Public Safety Answering Points.
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47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of health care facility emergency management
plans reviewed and approved by Emergency
Management staff
182.00
286.00
390.00
393.00
37.4%
The variance from the prior year was related to improved user-
familiarity with the plan submission portal that was
implemented mid-year in FY24.
Number of Continuity of Operations plans that are
reviewed by Emergency Management staff
49.00
5.00
15.00
4.00
-20.0%
The variance from the prior year was related to staffing
turnover during FY25.
Number of countywide mitigation program proposals
maintained, reviewed and updated by Emergency
Management staff
73.00
44.00
50.00
13.00
-70.5%
The variance from the prior year was related to staffing
turnover during FY25.
Number of Broward Emergency Response Team
Standard Operating Procedures reviewed and approved
by Emergency Management staff
27.00
37.00
15.00
8.00
-78.4%
The variance from the prior year was related to staffing
turnover during FY25.
Number of exercises conducted or participated in to
evaluate plans and procedures
4.00
10.00
2.00
5.00
-50.0%
The variance from the prior year resulted from a planned
reduction in exercises conducted.
Percentage of Broward Emergency Response Team staff
that are credentialed
47.30
50.50
50.00
68.97
36.6%
The variance from the prior year was due to roster updates
made to the Emergency Response Team staff.
Goal Statement:
To safeguard lives and property of Broward County residents and visitors by providing effective emergency management through prevention, protection, mitigation, response and recovery capabilities.
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47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of firms provided international trade assistance
34.00
36.00
45.00
49.00
36.1%
The variance from the prior year was related to increased
engagement and participation in the Sister Cities and
Foreign Trade Zone initiatives.
Number of international trade related workshops,
seminars, and events coordinated or conducted
33.00
32.00
20.00
28.00
-12.5%
Number of firms assisted in obtaining financing
76.00
22.00
12.00
16.00
-27.3%
The variance from the prior year was related to the County's
Micro Grant Program which offered local small businesses
working capital without financing.
Number of clients provided business development
assistance
156.00
140.00
85.00
54.00
-61.4%
The variance from the prior year was related to staff vacancy
during FY25.
Number of business assistance seminars and workshops
coordinated or conducted
90.00
30.00
20.00
26.00
-13.3%
External customer satisfaction rating
5.00
5.00
4.50
5.00
0.0%
Goal Statement:
To maximize and positively impact employment and investment by creating a diversified and sustainable economy, promoting growth for entrepreneurs and existing businesses alike in Broward County and beyond.
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47*
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of certified firms participating in County
contracting as a prime contractor or subcontractor
637.00
680.00
435.00
670.00
-1.5%
Number of targeted outreach activities conducted
1,155.00
1,968.00
1,300.00
1,503.00
-23.6%
The variance from the prior year was due to changes in
website management, which impacted online outreach
activities.
Number of small businesses receiving one on one
technical assistance
308.00
460.00
600.00
533.00
15.9%
The variance from the prior year resulted from continuing
efforts to increase advertising and participation in community
events.
Number of firms connected to external partners for
additional assistance
45.00
51.00
70.00
44.00
-13.7%
Number of small business compliance activities
conducted
3,521.00
3,696.00
2,250.00
3,349.00
-9.4%
Percentage of compliance reviews conducted within
the targeted ten business days
91.00
90.12
87.00
86.75
-3.7%
Goal Statement:
To provide access to contract opportunities, grow the local tax base and increase employment through the support, retention and expansion of small and emerging businesses, while encouraging and promoting entrepreneurship
and achieving the mandate set for local and federal funding.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of Promotional Campaigns
92.00
109.00
125.00
108.00
-0.9%
Number of internet pages viewed (Broward.org)
23,944,082.00
22,248,285.00
24,000,000.00
22,357,282.00
0.5%
Number of Government meetings televised/webcast
95.00
90.00
90.00
83.00
-7.8%
Number of visitors to the web site per month
647,082.75
600,817.25
800,000.00
636,077.25
5.9%
News releases processed
300.00
276.00
350.00
249.00
-9.8%
Public record request responses
4,078.00
2,557.00
3,000.00
3,907.00
52.8%
The variance from the prior year was related to the
implementation of a new records request management
system.
Average Time To Fulfill Public Records Request
4.55
7.46
20.00
7.55
1.2%
Internal customer satisfaction rating
4.57
4.40
4.70
4.71
7.0%
Goal Statement:
To provide information to residents, businesses, visitors and employees, to increase awareness of County programs and services and their value to the community.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Utilization Rate
83.50
72.38
78.00
69.50
-4.0%
Percentage of Homeless Helpline Calls Answered < 24
Seconds
74.20
85.10
60.00
85.80
0.8%
Percentage of all calls handled
93.40
96.50
90.00
95.30
-1.2%
Percentage of all calls answered < 24 seconds
64.70
83.50
60.00
85.10
1.9%
Average Handling Time
230.00
239.00
250.00
223.00
-6.7%
Average Speed of Answer
58.00
23.00
100.00
34.00
47.8%
The variance from the prior year was related to an increase in
call volume for the Low Income Home Energy Assistance
Program.
Customer satisfaction rating
4.45
4.19
4.50
4.22
0.7%
Goal Statement:
To provide a one-stop, multi-lingual County information and service center that provides residents, businesses and visitors easy access to information about most Broward County services, programs and activities.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of pages printed and duplicated
12,684,061.00
10,829,095.00
13,000,000.00
16,207,203.00
49.7%
The variance from the prior year was due to changes in
printing related to the new Constitutional Broward County Tax
Collector.
Cost per thousand pages copied or printed ($)
76.47
77.31
82.69
40.42
-47.7%
The variance from the prior year was due to changes in
printing related to the new Constitutional Broward County Tax
Collector.
Customer satisfaction rating
4.93
4.66
5.00
4.78
2.6%
Goal Statement:
To provide high-quality printing and display services to meet the needs of County agencies, as well as local municipalities and other government organizations, in a timely and cost-effective manner.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Domestic Origin & Destination Market Share in South
Florida (%)
47.00
39.20
47.00
40.00
2.0%
Number of destinations served
152.00
150.00
150.00
131.00
-12.7%
Percentage of employees rating a completed course as
helpful in their job
100.00
100.00
98.00
94.00
-6.0%
Number of community Volunteer Ambassadors recruited
to welcome traveling public at FLL
22.00
19.00
30.00
18.00
-5.3%
Goal Statement:
To provide the executive and administrative support necessary to the Divisions within the Aviation Department to ensure continued efficiencies, effectiveness, and compliance with County policies and goals.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Concession Sales per enplaned passenger
12.84
12.85
12.00
12.93
0.6%
Goal Statement:
To provide opportunities for property development and increase services to meet the demands of the aviation industry and the traveling public and to maximize revenues at Broward County's Fort Lauderdale-Hollywood
International and North Perry Airports.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Percent of construction projects within the change order
allowance of the contract as approved by the Board
(Capital Improvement Program)
100.00
100.00
100.00
100.00
0.0%
Goal Statement:
To provide planning, design and construction, environmental, and noise services for Broward County's Fort Lauderdale-Hollywood International and North Perry Airports, on time and within budget, exceeding expectations and
with input from the community.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Total number of airline passengers at FLL
34,301,890.00
35,709,843.00
35,170,500.00
32,427,005.00
-9.2%
Total operating expenses per enplaned passenger ($)
15.07
15.93
17.73
N/A
N/A
The annual result for this measure will be updated in the
subsequent report.
Percent of accounts receivable over 90 days past due
N/A
0.00
7.00
0.00
N/A
Cost per enplaned passenger
7.37
6.37
8.84
N/A
N/A
The annual result for this measure will be updated in the
subsequent report.
Non-Airline Operating Revenue as a % of Total
Operating Revenue
63.70
67.00
61.00
N/A
N/A
The annual result for this measure will be updated in the
subsequent report.
Goal Statement:
To provide the accounting, budgeting, operational and capital fiscal planning functions for the Aviation Department to ensure statutory compliance and to provide financial, statistical and performance information for decision
making.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of unique passenger connections to WiFi
5,914,260.00
5,912,721.00
5,900,000.00
4,629,220.00
-21.7%
The variance from the prior year was related to a decrease in
passenger traffic during FY25.
Goal Statement:
To provide timely, accurate information and rapid and reliable service response for Information Technology (IT) solutions that support and meet the business and customer service objectives of the County and the Aviation
Department.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Parking operating expense per number of parking
transactions
3.19
5.31
4.00
7.61
43.3%
The variance from the prior year was related to a decrease in
parking transactions in FY25.
Goal Statement:
To provide different parking options for the traveling public and to maximize parking revenues at Broward County's Fort Lauderdale-Hollywood International Airport.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%*
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Percent of passengers waiting 10 minutes or less for a
taxi
94.00
94.00
98.00
95.00
1.1%
Percent of passengers waiting 10 minutes or less for a
Rental Car Center shuttle
89.00
94.00
95.00
97.00
3.2%
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of Broward County by ensuring efficient and effective operations in Airside,
Landside, Terminal, Security, including law enforcement and fire rescue services.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of takeoff and landing operations for North Perry
Airport (General Aviation airport)
316,446.00
309,693.00
306,000.00
309,457.00
-0.1%
Goal Statement:
To provide the highest level of safety and security in a customer friendly environment, enhancing the airport travel experience for visitors and residents of Broward County by ensuring efficient and effective operations.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%,
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
External customer satisfaction rating
4.47
4.59
4.50
4.59
0.0%
Total grant funding provided
5,974,334.00
5,908,176.25
7,564,880.00
6,203,802.00
5.0%
Number of public art and design commissions
completed
2.00
1.00
3.00
5.00
400.0%
The variance from the prior year resulted from completion of
several multi-year projects during FY25.
Goal Statement:
To enhance the community's cultural environment through the development of the arts by utilizing the guiding values of equity, access, sustainability, collaboration, and innovation. These guiding principles aid the agency’s
decision-making process to ensure diverse and multi-cultural art is accessible to all. The Division's goals are to: increase financial investment; catalyze community development; build capacity and learning; and amplify
storytelling and branding that communicate Broward County as a culture-rich community and destination.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%-
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Libraries program attendance
346,365.00
416,853.00
300,000.00
498,746.00
19.6%
The variance from the prior year was due to expanded public
and online program offerings during FY25.
Library materials circulated
7,828,817.00
9,259,925.00
8,000,000.00
8,144,951.00
-12.0%
Number of customers served
4,893,028.00
5,375,329.00
5,500,000.00
5,162,290.00
-4.0%
Number of customers with cards
1,412,163.00
1,602,413.00
1,500,000.00
1,694,198.00
5.7%
Number of digital downloads accessed by patrons
(eBooks and audiobooks)
4,984,714.00
6,262,815.00
5,000,000.00
4,916,496.00
-21.5%
The variance from the prior year was related to changes with
the Instant eCard program.
Number of patrons using computers
992,549.00
1,045,154.00
1,100,000.00
1,022,689.00
-2.1%
Number of volunteer hours
45,735.00
47,393.00
50,000.00
47,386.00
0.0%
Number of Libraries Internet page views
9,453,879.00
11,286,043.00
9,900,000.00
12,012,367.00
6.4%
External customer satisfaction rating
4.36
4.28
4.40
3.66
-14.5%
Goal Statement:
To provide direct public library service to meet the informational, educational, and recreational needs of the residents and visitors to Broward County.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Cost per acre of natural area maintained ($)
241.94
362.56
350.00
366.40
1.1%
Customer satisfaction rating
4.73
4.91
4.85
4.65
-5.3%
Goal Statement:
To provide a County-wide park system with high quality facilities, programs, and services that meet the needs, wants, and interests of residents and visitors of all ages and abilities.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of users
40,201.00
46,843.00
55,000.00
48,367.00
3.3%
Gross revenue collected
1,190,441.85
1,398,470.52
1,366,000.00
1,623,721.12
16.1%
The variance from the prior year resulted from increased
patronage and favorable summer weather during FY25.
Customer satisfaction rating
4.89
4.68
4.80
4.21
-10.0%
Goal Statement:
To operate a safe, supervised, and non-threatening target range that encompasses all aspects of the shooting sports for recreational shooters, law enforcement and military.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
After School Teen Program participants (Age 13 - 17)
9,809.00
11,125.00
9,000.00
11,807.00
6.1%
After School Kid Program participants (Ages 6-12)
12,691.00
16,590.00
17,000.00
17,068.00
2.9%
Senior Program participants
6,101.00
5,932.00
6,000.00
7,227.00
21.8%
The variance from the prior year was related to increased
program offerings during FY25.
Summer Recreation Program participants
16,228.00
17,608.00
22,000.00
14,436.00
-18.0%
The variance from the prior year was related to staffing
shortages in FY25, which limited the capacity for participants.
Number of recreation programs
181.00
184.00
180.00
168.00
-8.7%
Number of special events
45.00
52.00
48.00
47.00
-9.6%
External customer satisfaction rating
4.95
5.00
4.90
4.68
-6.4%
Goal Statement:
To provide enjoyable recreational facilities, programs, and services that meet the needs and interests of residents and visitors in Broward Municipal Services District neighborhood communities.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of public contacts per actual patrol hour
1.02
1.39
0.85
1.49
7.2%
Percent of funded patrol hours used
73.60
72.40
75.00
59.00
-18.5%
The variance from the prior year was due to changes in patrol
schedules by area law enforcement agencies.
Goal Statement:
To provide boating safety and education for residents and visitors to allow for quality water craft experiences.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Percent of requested web-mapping applications
completed
61.56
53.99
75.00
58.30
8.0%
Goal Statement:
To efficiently administer the five divisions within the department and ensure the implementation of each program is in alignment with Commission goals and policies
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of animals sterilized
6,719.00
6,724.00
6,000.00
7,482.00
11.3%
Number of rabies registration licenses sold
80,499.00
80,094.00
112,000.00
65,033.00
-18.8%
The variance from the prior year was related to the
transitioning of the licensing program to an external vendor.
Number of animals sheltered (intake)
9,042.00
8,347.00
8,200.00
9,858.00
18.1%
The variance from the prior year was related to improvements
in post-intake sheltering alternatives, which allowed for the
care of more animals.
Number of animals adopted
3,976.00
3,757.00
4,000.00
3,875.00
3.1%
Number of animals released to rescue groups
939.00
539.00
1,200.00
733.00
36.0%
The variance from the prior year was due to an increase in
rescue group partnership activities in FY25.
Number of volunteer hours
8,474.00
6,214.00
8,500.00
8,761.00
41.0%
The variance from the prior year resulted from an
organizational effort to increase volunteerism.
Number of foster hours
78,520.00
56,720.00
80,000.00
68,640.00
21.0%
The variance from the prior year was related to an increased
in the number of animals sheltered during FY25.
Number of pets returned to their owners at the shelter
463.00
391.00
1,200.00
565.00
44.5%
The variance from the prior year was related to an increased
in the number of animals sheltered during FY25.
Live release rate %
83.35
85.48
90.00
81.89
-4.2%
Goal Statement:
To protect Broward County residents and animals by providing animal services and promoting community engagement.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of licenses and permits issued or renewed
160.00
216.00
160.00
199.00
-7.9%
Number of regulatory inspections performed
87.00
53.00
170.00
47.00
-11.3%
Goal Statement:
To protect the quality of air, water, soil, and other natural resources of Broward County, as well as the health, safety, and welfare of its citizens by regulating solid waste activities and transportation activities of discarded hazardous
materials, sludge, and biomedical waste through licensing, inspections, and enforcement actions.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of contaminated sites remediated
29.00
28.00
30.00
31.00
10.7%
Number of contaminated sites awaiting regulatory
closure to be remediated
648.00
629.00
620.00
613.00
-2.5%
Number of contaminated sites remediated closed to
date
1,928.00
1,944.00
1,940.00
1,970.00
1.3%
Goal Statement:
To restore the groundwater, soil, and surface waters of Broward County and protect the health, safety, and welfare of its citizens and visitors by assessing and cleaning up environmental contamination and by ensuring that
contaminated sites are used or redeveloped in a safe and beneficial manner.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of water licenses/permits issued/renewed
1,075.00
1,030.00
950.00
1,054.00
2.3%
Number of regulatory water inspections performed
177.00
197.00
150.00
168.00
-14.7%
Number of water violations addressed via enforcement
actions
19.00
23.00
20.00
18.00
-21.7%
The annual result for this measure is primarily driven by
violations of County Code requirements, which are subject to
year-to-year variation.
Number of aquatic/wetland licenses/permits issued
1,093.00
997.00
1,000.00
996.00
-0.1%
Number of aquatic/wetland regulatory inspections
performed
341.00
336.00
320.00
387.00
15.2%
The annual result for this measure is primarily driven by the
number of applications received, which is subject to year-to-
year variation.
Number of aquatic/wetland violations addressed via
enforcement actions
12.00
18.00
15.00
13.00
-27.8%
The annual result for this measure is primarily driven by
violations of County Code requirements, which are subject to
year-to-year variation.
Number of tree removal licenses issued/renewed
152.00
136.00
160.00
176.00
29.4%
The annual result for this measure is primarily driven by the
number of applications received, which is subject to year-to-
year variation.
Tree inspections performed
1,067.00
992.00
1,000.00
1,094.00
10.3%
Goal Statement:
To preserve, protect, and enhance water resources and natural resources in Broward County through effective implementation of regulatory programs designed to reduce stormwater/non-point source pollution, encourage effective
uses of the County's water resources, protect property from flooding, provide effective conveyance and treatment of domestic wastewater, preserve and protect freshwater and coastal wetlands, and maintain the County's urban
forest.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of active licenses
5,925.00
5,773.00
5,900.00
5,970.00
3.4%
Number of licenses issued
3,391.00
3,394.00
3,500.00
3,704.00
9.1%
Number of site visits
2,725.00
3,942.00
4,200.00
3,842.00
-2.5%
Number of violations noted (Wellfield Protection,
Environmental Compliance, HazMat Licensing)
1,790.00
2,245.00
1,750.00
2,002.00
-10.8%
Number of enforcement actions taken
667.00
842.00
750.00
810.00
-3.8%
Percent of sites in compliance
53.20
49.80
75.00
61.00
22.5%
The variance from the prior year resulted from an
organizational effort to prioritize and resolve pending
violations.
Goal Statement:
To protect and restore the environment so that current and future generations enjoy an excellent place to live, work and play.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of inspections performed
6,189.00
6,083.00
6,400.00
5,748.00
-5.5%
Number of plans reviewed
3,450.00
3,794.00
3,200.00
3,673.00
-3.2%
Number of permits issued
1,763.00
1,999.00
1,700.00
1,830.00
-8.5%
Number of Certificates of Occupancy issued
26.00
28.00
25.00
36.00
28.6%
The annual result for this measure is primarily driven by
construction industry trends, which are subject to year-to-year
variation.
Percent of plan reviews reviewed within 15 days
100.00
100.00
95.00
100.00
0.0%
Percentage of Florida Building Code permit inspections
performed within 24 hours of request
100.00
100.00
100.00
100.00
0.0%
External customer satisfaction rating
4.47
4.20
4.50
4.40
4.8%
Goal Statement:
To provide the public and agencies comprising the unincorporated areas of Broward County and the Fort Lauderdale-Hollywood International Airport with an acceptable level of life safety through enforcement of the Florida
Building Code (FBC) and applicable state or national codes pertaining to construction methods, plan reviews, permit issuance, and inspections or issuance of Certificates of Occupancy.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of inspections performed for contract cities
31,851.00
30,981.00
29,000.00
31,784.00
2.6%
Number of plans reviewed for contract cities
13,455.00
15,090.00
11,700.00
16,720.00
10.8%
Goal Statement:
To provide the residents of municipalities under interlocal agreement with Broward County with an acceptable level of life safety through enforcement of the Florida Building Code (FBC) and applicable state or national codes
pertaining to construction methods, plan reviews, and inspections at affordable and competitive hourly rates for municipal clients.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of new and renewal certificates issued
3,042.00
3,369.00
2,000.00
1,885.00
-44.0%
The annual result for this measure is primarily driven by
construction industry trends, which are subject to year-to-year
variation.
Number of citations issued to licensed/unlicensed
contractors
82.00
105.00
80.00
81.00
-22.9%
The annual result for this measure is primarily driven by
construction industry trends, which are subject to year-to-year
variation.
External customer satisfaction rating
4.50
5.00
4.50
5.00
0.0%
Percent of renewal licenses renewed
31.00
1.26
25.00
0.74
-41.3%
The annual result for this measure is primarily driven by
construction industry trends, which are subject to year-to-year
variation.
Number of outreach activities educating the public
about contractor fraud
16.00
14.00
12.00
18.00
28.6%
The variance from the prior year resulted from an increase in
public awareness and outreach efforts.
Goal Statement:
To ensure safe and sound construction by verifying that tradespersons are licensed and qualified and that complaints are handled professionally in order to protect consumers and ensure good construction methods are
implemented.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of renewal certificates of operation issued
8,660.00
4,525.00
9,200.00
4,607.00
1.8%
Number of new certificates of operation issued
143.00
209.00
175.00
224.00
7.2%
Number of witnessed tests and inspections performed
3,800.00
4,182.00
4,000.00
4,744.00
13.4%
Number of plans reviewed
1,862.00
1,959.00
1,880.00
1,313.00
-33.0%
The annual result for this measure is primarily driven by
construction industry trends, which are subject to year-to-year
variation.
Number of overdue annual inspections
2,730.00
2,677.00
2,800.00
2,319.00
-13.4%
Percent of elevators with expired certificates
38.58
38.36
32.00
37.56
-2.1%
External customer satisfaction rating
4.50
4.60
4.70
4.90
6.5%
Goal Statement:
To establish elevator safety and quality service for Broward County citizens through the review of plans, issuance of construction permits, performance of inspections, witnessing of annual testing and processing and issuance of
Certificates of Operation.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Average customer wait time (in minutes)
33.28
31.82
20.00
33.99
6.8%
Number of inspections conducted (Vehicle for Hire,
Auto Body/Repair Shops, Towing)
20,617.00
21,270.00
20,000.00
16,725.00
-21.4%
The variance from the prior year resulted from the temporary
reassignment of inspection staff to assist with application and
registration processing.
Number of applications/registrations processed ( Auto
Body/Repair Shop, Chauffeur, Movers, Towing, Vehicle
for Hire)
6,704.00
7,036.00
6,000.00
6,972.00
-0.9%
External customer satisfaction rating
4.69
4.60
4.60
4.67
1.5%
Goal Statement:
To protect public health, safety and welfare by regulating businesses to ensure compliance with the Broward County Consumer Protection ordinances.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of zoning permits reviewed
426.00
479.00
450.00
625.00
30.5%
The variance from the prior year resulted from an increase in
building permits issued, which require zoning permit reviews.
Percent of complaints inspected within three days
97.24
96.56
90.00
85.31
-11.6%
Percent of cases due to complaints
31.20
9.66
40.00
8.31
-14.0%
Goal Statement:
To promote safety and compliance through zoning regulations for a better community for Broward Municipal Services District residents.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of monitoring flights
22.00
21.00
21.00
20.00
-4.8%
Number of Marine Facility inspections conducted
134.00
192.00
175.00
189.00
-1.6%
Watercraft-related manatee mortality
1.00
2.00
1.00
0.00
-100.0%
The annual result for this measure is primarily the result of
boating and shipping activities on County waterways, which
are subject to year to year variation.
Goal Statement:
To provide protection for the Florida manatee through Manatee Protection Plan conservation measures consisting of regulatory and enforcement activities, outreach programs, and monitoring efforts, in conjunction with state-
wide measures and community partners.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of new affordable multi-family units constructed
1,161.00
264.00
300.00
233.00
-11.7%
Number of residents receiving emergency
shelter/essential services
1,339.00
673.00
765.00
764.00
13.5%
Number of residents provided a grant-funded public
service
1,058.00
1,242.00
1,500.00
837.00
-32.6%
The annual result for this measure is driven by grant
applications completed within the reporting period, which is
subject to year-to-year variation.
Number of residents that have been provided purchase
assistance for new home ownership
75.00
86.00
35.00
94.00
9.3%
Number of residents receiving assistance to rehabilitate
their residences during the year
36.00
58.00
25.00
62.00
6.9%
Goal Statement:
To provide all residents of Broward County with opportunities to access safe, decent, affordable housing and public services which are the cornerstones of healthy, successful and sustainable communities.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of coral reef monitoring events
72.00
35.00
65.00
171.00
388.6%
The variance from the prior year was related to the
commencement of the Port Everglades Sand Bypass project.
Number of miles of beach renourished
0.79
3.50
0.00
0.00
-100.0%
No renourishment projects were planned for FY25.
Percent of mooring buoys in a safe and operable
condition
99.00
98.00
90.00
98.00
0.0%
Percent of publicly accessible County beaches that are
of adequate dimensions to provide storm protection,
recreational opportunities, and sea turtle nesting habitat
96.00
95.00
95.00
95.00
0.0%
Goal Statement:
To protect, restore, and enhance the biological productivity, abundance, and diversity of beach, coastal, and marine resources for the residents of and visitors to Broward County through coordinated efforts involving monitoring,
management, regulation and outreach.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Attendance at Water Matters Day
3,000.00
3,000.00
3,500.00
4,000.00
33.3%
The variance from the prior year was due to increased
promotional activities during FY25.
Number of NatureScape Irrigation Service Inspections
207.00
251.00
250.00
187.00
-25.5%
The variance from the prior year was caused by the timing of
contracts in FY25.
Number of people trained and served per year through
educational programs and events
14,981.00
13,131.00
15,000.00
10,557.00
-19.6%
The variance from the prior year resulted from a reduction in
the number of events held by the School Board during FY25.
Number of Water Resources workshops held and
presentations made
156.00
148.00
150.00
176.00
18.9%
The variance from the prior year was related to an increase in
public engagement by the Water Conservation Team and its
partners.
Percentage of municipalities/water control districts
participating in coordinated water resource
management efforts
84.00
84.00
95.00
84.00
0.0%
Percentage of water demand reduction for large
irrigation users implementing NatureScape Irrigation
Service recommendations
24.00
21.00
20.00
29.00
38.1%
The variance from the prior year was related to an increase in
large site evaluations in FY25.
Goal Statement:
To optimize and protect the beneficial uses of water resources, under current and future conditions, for the people and ecosystems within Broward County and to provide overall coordination of countywide water management
efforts through governmental collaborations, planning, technical assessments, policy and regulatory recommendations, and conservation initiatives.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of sites sampled
6,069.00
6,377.00
4,000.00
6,316.00
-1.0%
Number of analyses performed by Environmental
Monitoring laboratory
16,610.00
16,086.00
13,000.00
16,773.00
4.3%
Average turnaround time in days from sample receipt to
final report
16.70
22.30
18.00
9.60
-57.0%
The variance from the prior year was related to improved
staffing levels during FY25.
Goal Statement:
To provide high quality analytical data to Broward County agencies for assessment and protection of the environment as part of policy, planning, management, and regulatory efforts.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of presentations given to increase awareness of
energy, climate, and sustainability issues and gain
community participation in sustainability initiatives
27.00
18.00
30.00
0.00
-100.0%
The variance from the prior year was the result of staff
vacancy during FY25.
Goal Statement:
To advance planning initiatives and projects that preserve economic vitality, environmental resources, and community well-being under current and future conditions through support for energy conservation efforts, sustainable
practices, outreach, partnerships and implementation of the Climate Change Action Plan.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of air quality outreach and education events
coordinated or attended by staff
145.00
95.00
100.00
104.00
9.5%
Percent of days when the outdoor air quality is good
66.00
66.41
80.00
72.52
9.2%
Percent of permitted air facilities that are in
compliance
97.50
99.30
95.00
99.50
0.2%
Percent of asbestos sites inspected
34.00
85.06
50.00
63.10
-25.8%
The variance from the prior year was due to an increase in
enforcement-related activities during FY25 which limited the
number of inspections that could be performed.
Goal Statement:
To protect air, water, soil, and other natural resources for the residents and visitors of Broward County by sustaining and enhancing the overall air quality in Broward County.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of Development & Environmental Reviews
Processed
11,719.00
14,477.00
7,500.00
12,536.00
-13.4%
External customer satisfaction rating
4.73
4.57
4.75
4.89
7.0%
Goal Statement:
To review and regulate impacts of development to promote sustainable urban growth for residents and businesses.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of written complaints received
716.00
722.00
670.00
807.00
11.8%
Percent of written complaints closed within 30 days
69.97
68.42
60.00
71.50
4.5%
Number of emergency and non-emergency medical
vehicle, operator, and site inspections
2,640.00
2,604.00
2,500.00
2,692.00
3.4%
Goal Statement:
To provide consumer protection education and assistance in order to resolve complaints, or prevent or stop unfair and deceptive trade practices.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of enforcement actions processed
159.00
167.00
300.00
196.00
17.4%
The variance from the prior year was due to an increase in
asbestos cases with corrective action.
Median days to settlement agreement or final order
226.00
169.00
180.00
142.00
-16.0%
The variance from the prior year was related to an increase in
cases carrying lower penalties, which are typically resolved
more efficiently.
Goal Statement:
To provide high quality administrative and facilitative support to the regulatory divisions in the preparation and issuance of all enforcement actions, including Warning Notices, Citations, Notice of Violation and Notice of Intent to
File Suit; case management; hearings oversight; complaint intake management, penalty tracking and collection, and compelled compliance with enforcement standards.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of licenses and registrations issued
755.00
781.00
760.00
773.00
-1.0%
Number of inspections conducted of licensed/registered
child care facilities and child care homes
3,389.00
3,167.00
3,000.00
3,376.00
6.6%
Percentage of all licensed/registered child care sites
that are inspected in accordance with Broward County
Ordinances
100.00
100.00
99.00
100.00
0.0%
External customer satisfaction rating
4.62
4.68
4.60
4.58
-2.1%
Goal Statement:
To ensure the health, safety, welfare and education of children by inspecting child care facilities and family child care homes throughout Broward County, ensuring adherence to regulatory standards.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Total interest income earned (in millions)
136.84
225.64
200.00
265.65
17.7%
The annual result for this measure is impacted by the rate-
setting activities of the Federal Reserve, and is subject to
year-to-year variation.
Spread above the Merrill Lynch 1-3 year Treasury &
Agency Index
-2.05
-0.87
-1.00
-0.09
89.6%
The annual result for this measure is impacted by the rate-
setting activities of the Federal Reserve, and is subject to
year-to-year variation.
Return on investments (percent)
3.18
3.70
3.40
3.91
5.7%
Goal Statement:
To efficiently administer the six divisions within the department, and to effectively invest and protect County assets.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Percentage of petitions received electronically
98.00
97.00
98.00
64.00
-34.0%
The variance from the prior year was due to an increase in
walk-in petition filings.
Percentage of petitions that went to hearing
67.00
80.00
50.00
24.00
-70.0%
The variance from the prior year resulted from an increase in
withdrawn petitions during FY25.
Number of folios confirmed by the VAB
6,042.00
6,926.00
8,000.00
5,906.00
-14.7%
Average cost of folios confirmed by the VAB ($)
75.00
86.00
98.00
99.00
15.1%
The variance from the prior year was related to an increase in
Special Magistrate rates.
External customer satisfaction rating
4.70
4.33
5.00
5.00
15.5%
The variance from the prior year resulted from an emphasis
on improving customer satisfaction.
Goal Statement:
To manage the Administrative Review Process, on behalf of the Value Adjustment Board (VAB), for the taxpayers of Broward County in order to provide a means for taxpayers to appeal the assessments placed on their property by
the Property Appraiser's Office.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of credit card transactions
46,521.00
47,627.00
50,000.00
43,603.00
-8.4%
Number of paychecks and direct deposits per fiscal year
170,760.00
186,350.00
170,000.00
180,302.00
-3.2%
Average number of days to pay invoice from invoice
date
24.00
25.00
25.00
27.67
10.7%
Percent of time all financial reporting deadlines are
met
100.00
100.00
85.00
100.00
0.0%
External customer satisfaction rating
4.42
4.25
4.00
4.00
-5.9%
Average number of days to pay invoice from receiver
date
12.00
11.25
20.00
11.00
-2.2%
Receipt of Government Finance Officers Association
(GFOA) Certificate of Excellence in financial reporting
1.00
1.00
1.00
1.00
0.0%
Goal Statement:
To ensure accurate financial records are maintained; provide financial information and reports to management, the State, and other interested parties; to ensure vendors and employees of the County are paid timely and all
applicable statutes and policies are complied with.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Internal customer satisfaction rating.
4.87
4.86
4.60
4.82
-0.8%
Goal Statement:
To provide enterprise information technology (IT) project portfolio management; manage customer and vendor relationships; provide skilled IT project management, customer service assistance, and technology training; develop
integrated IT policies; and translate IT policies into executable processes for dissemination to the IT workforce.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
New or enhanced application commitments delivered
on-time, as a percentage of requests targeted for
completion during the reporting year.
156.00
124.00
100.00
108.00
-12.9%
Internal customer satisfaction rating.
4.92
5.00
4.50
5.00
0.0%
Percent of application services support tickets past due,
per month.
16.00
10.50
15.00
13.25
26.2%
The variance from the prior year was the result of staff
vacancy during FY25.
Goal Statement:
To promote e-government applications by enabling easy access to Broward County data and services, and provide timely and quality service to all county agencies for maintenance and enhancement of existing information
system applications.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Percentage of Priority 1 Incidents that do not meet the
Mean Time To Repair of four hours.
21.00
16.25
0.00
21.00
29.2%
The variance from the prior year was related to an increase in
vendor analysis and resolution times.
Percentage of Employee Initiated Self-Help tickets as a
percentage of total tickets.
69.00
64.00
60.00
68.75
7.4%
Resolution rate of Level 1 support personnel within 15
minutes.
63.00
64.75
70.00
68.00
5.0%
Percentage of Service Desk calls answered in less than
one minute as a percentage of total phone calls.
87.00
84.37
100.00
92.21
9.3%
Goal Statement:
To provide the highest quality information technology infrastructure services for all activities and business services provided by the Board, and to provide dynamic innovative solutions in a reliable, effective, and secure manner to
improve business decision-making and foster work process enhancements.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Percentage of tickets resolved quartely.
49.00
41.75
80.00
53.50
28.1%
The variance from the prior year was related to a mid-year
migration that occurred during FY24.
Number of days to resolve a service request ticket.
40.00
31.17
90.00
41.75
34.0%
The variance from the prior year was related to a mid-year
migration that occurred during FY24.
Percentage of milestones met per initiatives semi-
annually.
100.00
100.00
100.00
100.00
0.0%
Goal Statement:
To provide services to county agencies in support of our enterprise-wide financial systems and related applications through technical and functional analysis, implementation services, system configuration, development, testing,
training, troubleshooting issues, upgrades, and maintenance.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of complaints filed and under investigation, all
programs
214.00
207.00
185.00
234.00
13.0%
Number of inquiries, referrals, and technical assistance
requests, all programs
2,211.00
2,036.00
1,500.00
1,952.00
-4.1%
Number of applications received countywide
39,690.00
42,684.00
32,500.00
32,864.00
-23.0%
The variance from the prior year was related to position
management processes during FY25.
Total number of positions filled
1,901.00
1,449.00
1,200.00
1,237.00
-14.6%
Ratio of HR FTE, per 100 Government FTEs
1.62
1.40
1.25
1.50
7.1%
Goal Statement:
To support the strategic goals of Broward County through services that promote a high performing, diverse workforce; fair and equitable treatment; collaboration; cost effective solutions; and opportunities for innovation and
professional growth.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Total number of classroom training hours
8,721.00
7,677.00
7,550.00
17,954.00
133.9%
The variance from the prior year was due to the resumption of
in-person training for County courses.
Total number of virtual training hours
12,047.00
6,417.00
25,000.00
6,519.00
1.6%
Goal Statement:
Learning and Organizational Development supports performance improvement for Broward County employees through strategically aligned development opportunities resulting in enhanced efficiencies and improved
productivity.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of wellness programs/seminars offered
754.00
747.00
900.00
1,048.00
40.3%
The variance from the prior year was related to reduced staff
vacancy during FY25.
Goal Statement:
To provide a comprehensive, affordable, and accessible employee benefit program for Broward County employees in order to maximize service and provide the best use of these benefits.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Dollar value of goods sold as surplus (auction or sale)
132,765.60
1,649,855.06
755,000.00
1,432,374.82
-13.2%
Training events delivered (internal County events and
public outreach events)
129.00
185.00
50.00
515.67
178.7%
The variance from the prior year was related to countywide
training of staff and vendors for a new procurement system
during FY25.
Average number of days to award RLIs/RFPs
402.69
373.83
400.00
486.17
30.1%
The variance from the prior year was related to an increase in
public feedback which extended the number of days to
award.
Average number of days to process commodities &
general services bids
149.61
138.28
140.00
157.25
13.7%
Average number of days to process construction bids
177.25
148.69
230.00
216.36
45.5%
The variance from the prior year was related to an increase in
public feedback which extended the bid time.
Goal Statement:
To achieve the highest standard of public procurement and foster transparency in the procurement process; maintain a unified purchasing system to procure all commodities and general, professional, and construction services;
and to dispose of surplus items for all agencies under the supervision of the Board of County Commissioners.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Total documents recorded
702,834.00
689,694.00
650,000.00
640,280.00
-7.2%
Number of customers served (Official records research
assistance)
5,830.00
6,057.00
3,600.00
4,975.00
-17.9%
The variance from the prior year resulted from an increase in
documents made viewable online.
Average number of calendar days between receipt and
recordation of documents
1.21
1.31
1.20
1.22
-6.7%
Percentage of total documents recorded electronically
86.49
87.24
85.00
87.97
0.8%
External customer satisfaction rating
4.20
4.46
4.75
4.77
7.0%
Average number of days from meeting to minutes
completion
12.20
10.60
12.00
11.80
11.3%
Goal Statement:
To administer the Public Records for the citizens of Broward County for the purpose of cataloging public records and ensuring compliance with Florida law.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Bank reconciliations performed per employee
493.00
472.50
480.00
445.00
-5.8%
Cash receipts monitored (in billions)
8.73
9.65
8.75
9.63
-0.2%
Goal Statement:
To provide administration, business operations and application-specific technical support services; perform check disbursements and bank reconciliations; and execute debt service on County-bonded debt.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
External customer satisfaction rating
4.45
4.80
4.50
5.00
4.2%
Expense as a percent of collections
0.50
0.60
0.68
0.60
0.0%
Goal Statement:
To administer, audit, and enforce the collection of Tourist Development Taxes pursuant to applicable laws and ordinances relating to this tax for the purpose of supporting the tourism activities of Visit Lauderdale, the Convention
Center, and the debt service requirements of the County Civic Arena.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Internal customer satisfaction rating
4.64
4.79
4.80
4.82
0.6%
Goal Statement:
In accordance with State Statutes, provide and effectively manage the County's Self-Insurance Program at the lowest possible cost and in the best interests of the citizens and employees of Broward County, and ensure the safety
and well-being of all County employees and the public visiting County property.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
New workers' compensation (WC) claims processed and
administered
497.00
565.00
420.00
562.00
-0.5%
"Best practices" adherence rating for adjusters
N/A
88.00
85.00
95.00
8.0%
Percentage of workers' compensation medical bills paid
within 45 days from receipt per State mandate
99.74
99.95
99.00
100.00
0.1%
Percentage of workers' compensation indemnity
payments paid within seven days of due date
97.42
93.43
98.00
98.74
5.7%
Workers' compensation self-insurance costs per
employee (dollars)
836.00
751.00
700.00
859.00
14.4%
Workers' compensation internal customer satisfaction
rating
5.00
4.85
4.70
4.44
-8.5%
Workers' compensation claims closed as a percentage
of claims opened annually
106.00
97.00
100.00
101.00
4.1%
Goal Statement:
To investigate, administer, and resolve all work related injury claims in accordance with Florida Statutes, Chapter 440.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
New claims processed and administered
1,006.00
693.00
860.00
622.00
-10.2%
General liability claims closed as a percentage of
claims opened annually
106.00
109.00
100.00
148.50
36.2%
The variance from the prior year resulted from an increase in
claims closed via referral to the at-fault insurance carrier.
Automobile liability claims closed as a percentage of
claims opened annually
99.00
118.00
100.00
112.00
-5.1%
Mass Transit claims closed as a percentage of claims
opened annually
113.00
110.00
100.00
118.00
7.3%
Percentage of costs recovered for repair/replacement of
County owned assets
58.12
54.39
70.00
52.07
-4.3%
Liability self-insurance costs per capita
1.62
1.54
1.60
1.31
-14.9%
Internal customer satisfaction rating
4.42
5.00
4.70
5.00
0.0%
Goal Statement:
To resolve investigated claims in an expeditious manner based on the respective liability and/or damages of the involved party(ies) while managing associated expenses in accordance with Florida Statute 768.28.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of training sessions provided
125.00
157.00
180.00
171.00
8.9%
Number of criminal background checks completed
3,833.00
3,084.00
3,900.00
2,834.00
-8.1%
Number of post employment-offer physicals provided
721.00
520.00
800.00
384.00
-26.2%
The variance from the prior year was the result of a reduction
in hiring by the County in FY25.
Number of medical surveillance tests provided
912.00
817.00
900.00
893.00
9.3%
Number of safety activities conducted (site visits,
assessments, audits, inspections)
274.00
249.00
250.00
253.00
1.6%
Number of occupational health activities conducted
(site visits, assessments, audits, inspections)
306.00
303.00
300.00
147.00
-51.5%
The variance from the prior year was the result of staff
vacancy during FY25.
Internal customer satisfaction rating
5.00
4.67
4.80
4.62
-1.1%
Goal Statement:
To provide safe and healthful workplace conditions for County employees and the public, and to ensure the fitness of County employees in the performance of their job responsibilities.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Percentage of performance based outcomes achieved
in contracted programs
91.10
97.10
90.00
95.60
-1.5%
Percentage of performance based outcomes achieved
in direct service programs
80.00
79.30
65.00
83.30
5.0%
Customer satisfaction rating
4.53
4.42
4.50
4.72
6.8%
Goal Statement:
To effectively and efficiently provide innovative health and human service programs that assist Broward County's children, elderly and low income individuals and families achieve well-being and enhance their quality of life, as
well as generate revenue, maximize resources, ensure accountability and lead the community in sharing human service expertise.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47**
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
External customer satisfaction rating
4.83
4.90
4.50
4.87
-0.6%
Goal Statement:
To provide administrative, fiscal and operational support and oversight to ensure efficiency, productivity and statutory compliance of direct services offered by the three Sections: Justice Services, the Nancy J. Cotterman Center
Crisis/Counseling Section and the Child Protection Team and Medical Services Section.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Percentage of enrolled youth who successfully
complete the Juvenile Civil Citation program
90.00
91.00
87.00
88.00
-3.3%
Percentage of enrolled youth who successfully
complete the Juvenile Civil Citation program and do
not re-offend within 1 year
99.00
99.00
90.00
98.00
-1.0%
Number of youth enrolled in the Juvenile Predisposition
Services program
93.00
103.00
85.00
133.00
29.1%
Enrollments into the program are within the discretion of the
Court and are subject to year-to-year variation.
Percentage of youth who successfully complete the
Juvenile Predisposition Services program
85.00
84.00
85.00
85.00
1.2%
Number of adults committing a misdemeanor offense
that are referred to the Adult Civil Citation program
152.00
237.00
45.00
92.00
-61.2%
Enrollments into the program are within the discretion of the
Court and are subject to year-to-year variation.
Percentage of enrolled adults who successfully
complete the Adult Civil Citation program
79.00
81.00
70.00
80.00
-1.2%
Goal Statement:
To provide equitable and strength-based services that improve client outcomes and opportunities by promoting systemic change to divert individuals away from the criminal justice system.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*,
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of services provided to consumers
36,339.00
34,858.00
30,000.00
36,557.00
4.9%
Percentage of medical examination reports sent to
applicable stakeholders within 10 business days after the
examination
99.00
100.00
90.00
100.00
0.0%
Percentage of clients successfully completing
counseling services
99.00
100.00
95.00
100.00
0.0%
Goal Statement:
To reduce further trauma to survivors of sexual assault, child abuse and human trafficking, and their families through specialized forensic medical examination and assessment, crisis intervention, advocacy and forensically
sensitive therapy to assist survivors through their healing journey, and to conduct outreach and education activities on these issues in the community.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*-
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Percentage of screened Criminal Justice Clients that
result in an admission to substance use services within
the agency.
64.80
58.10
60.00
39.50
-32.0%
The variance from the prior year was related to an increase in
clients who presented health conditions that prevented
substance use treatment.
Percentage of successful completions from substance
use services
69.60
69.40
65.00
71.80
3.5%
External customer satisfaction rating
4.30
4.59
4.50
4.52
-1.5%
Goal Statement:
Broward Addiction Recovery Center (BARC) strives to provide effective treatment, with improved coordination of care and successful completion to achieve high client satisfaction rates.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Percentage of screenings that result in an admission to
substance use services within the agency
45.00
48.80
35.00
48.50
-0.6%
Goal Statement:
To serve as the interface between Broward Addiction Recovery Center (BARC) and all who present for evaluation of their substance use needs, coordinating and reducing transition time between Levels of Care within the agency.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Percentage of Detoxification beds utilized
54.60
69.30
90.00
62.00
-10.5%
Percentage of clients who complete Detoxification and
continue in substance use services
85.20
90.90
75.00
92.90
2.2%
Goal Statement:
To provide in a state-of-the-art Detox program, safe medical intervention to minimize the risks of withdrawal, and enable transition to a less restrictive level of care for substance use treatment.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of enrollments in any level of Outpatient
Treatment Services
635.00
669.00
750.00
593.00
-11.4%
Goal Statement:
To provide substance use treatment in a convenient, supported and less restrictive environment, and help clients sustain recovery from addiction by integrating recovery skills into their everyday life, with the option to participate
in a medication assisted treatment program.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Percentage of Residential beds utilized
54.40
64.20
90.00
66.80
4.0%
Goal Statement:
To provide substance use treatment in a highly structured, supportive and therapeutic environment, so clients acquire the skills to achieve and maintain meaningful and sustained recovery as they transition to an outpatient level
of care.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Percentage of performance based outcomes achieved
in contracted programs
96.70
100.00
90.00
99.40
-0.6%
Amount of grant funding (in millions) awarded for
internal and external providers
11.90
12.00
10.00
18.00
50.0%
The variance from the prior year was related to increases in
HUD, Continuum of Care, and Ryan White grant awards.
Number of clients served through County contracts
60,271.00
69,530.00
50,000.00
49,435.00
-28.9%
The variance from the prior year was related to new funding
service agreements with revised client offerings.
External customer satisfaction rating
4.50
4.39
4.40
4.71
7.3%
Goal Statement:
To work collaboratively with community partners including funders, non-profit and for profit providers, faith-based organizations, governmental entities, advocates and consumers in assuring that community-based human services
are cost effective, coordinated and performance-based in meeting the needs of the residents of Broward County.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Percentage of improvement in client's wellness and
well-being
95.00
95.80
90.00
96.60
0.8%
Percentage of caregivers who experience improved
well-being
98.70
96.50
90.00
93.10
-3.5%
Goal Statement:
To improve the quality of life and empower Broward County's children and families by engaging the community to collaboratively and efficiently develop and support a continuum of care.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47*
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of medical encounters provided to patients for
primary care
15,984.00
22,031.00
15,000.00
18,421.00
-16.4%
The variance from the prior year was related to changes in
federal policy which may have discouraged patients from
seeking care.
Percentage of participants who improve their ability to
function in the community
97.60
96.00
90.00
96.70
0.7%
Goal Statement:
To provide effective administration and management of contracted health care services in Broward County for indigent residents in need of health care and behavioral health services as well as eligible clients in need of HIV
services, ensuring quality services through integration and best practices implementation.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of seniors served
5,468.00
4,871.00
3,300.00
4,841.00
-0.6%
Percentage of seniors served who remain in stable non-
institutional housing
99.90
100.00
95.00
99.70
-0.3%
External customer satisfaction rating
4.84
4.67
4.50
4.78
2.4%
Percentage of staff time engaged in direct service
provision
78.18
80.33
70.00
88.28
9.9%
Goal Statement:
To provide services using a "No Wrong Door" approach that aims to improve the quality of life while developing additional community resources; Elders and veterans will receive services and referrals to community resources that
emphasize physical, economic and social well-being and result in improved resiliency and self-sufficiency skills.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of Customer Relation Unit calls for service
52,946.00
40,705.00
50,000.00
41,953.00
3.1%
Goal Statement:
Assist elders in maintaining their independence while preventing premature hospitalizations or institutionalization by providing for housing, sustainability assistance, screening and intake, memory care, and case aide services that
improve care management.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of veterans, dependents, and dependent
survivors served
1,958.00
1,745.00
1,700.00
1,789.00
2.5%
Dollar value of approved claims filed with the assistance
of the Veterans Services Section
15,871,935.00
17,263,742.00
11,600,000.00
16,434,459.00
-4.8%
Goal Statement:
To provide assistance to veterans, their dependents and dependent survivors in applying for the federal benefits to which they are entitled; this results in the attainment and/or maintenance of self-sufficiency.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
External Customer Satisfaction Rating
4.77
4.88
4.50
4.91
0.6%
Goal Statement:
To provide administrative oversight and coordination of comprehensive human services offered by the Division and its community-based partners at one-stop service locations throughout Broward County.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of customers served
10,198.00
11,621.00
10,000.00
20,108.00
73.0%
The variance from the prior year was due to an increase in
the Low Income Home Energy Assistance Program grant
funding during FY25.
Percentage of clients who have resolved their crisis at
time of discharge.
98.30
97.84
90.00
98.50
0.7%
Percentage of individuals who received emergency
assistance payments who maintained stability
92.10
92.80
88.00
95.80
3.2%
Goal Statement:
To provide one-stop entry to comprehensive human services in partnership with community-based providers in Broward County, assisting individuals and families to achieve and maintain health, safety and economic stability.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of clients served through County contracts
N/A
16,134.00
8,150.00
14,983.00
-7.1%
Percentage of outcomes achieved in direct service
programs.
73.00
86.30
90.00
86.00
-0.3%
Total number of dual-filed Fair Housing cases closed
47.00
51.00
40.00
69.00
35.3%
The variance from the prior year was the result of improved
staffing levels during FY25.
Percentage of dual-filed housing cases closed within
federal timeframe of 100 days
11.00
15.70
50.00
9.00
-42.7%
The variance from the prior year was related to an
organizational focus on closing severely aged cases.
Goal Statement:
To lead and oversee contracts, programs, policies, procedures, compliance, communications, community outreach, training, data, planning, budgeting, and interdepartmental collaboration for individuals and families
experiencing, or at imminent risk of, homelessness in Broward County, and to investigate unlawful discrimination in employment, housing and public accommodation to ensure residents' ability to live, work, and enjoy equal
access to facilities open to the public, in an environment free of unlawful discrimination, harassment, intimidation and retaliation.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of sheltered and unsheltered homeless
individuals
2,487.00
N/A
2,800.00
2,189.00
N/A
The annual survey was not completed during FY24.
Percentage of Emergency Shelter beds utilized
67.90
77.00
60.00
96.20
24.9%
The variance from the prior year was related to a continued
decrease in the availability of affordable housing during
FY25.
Percentage of clients that move from Emergency
Shelters to a stable housing solution
30.60
35.16
30.00
27.50
-21.8%
The variance from the prior year was related to a continued
decrease in the availability of affordable housing during FY25
which limits non-shelter options.
Goal Statement:
To work collaboratively with contracted housing and homeless service providers and community partners, combined with county, state and federal governmental entities to comprise Broward County’s homeless service system,
which includes the federally designated Housing Continuum of Care (CoC), to improve the housing stability, economic security and health of individuals and families experiencing, or at imminent risk of, homelessness in Broward
County.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Rental revenue generated from leases (millions)
17.82
19.29
17.90
19.97
3.5%
Average number of days to process a completed
franchise application (required for certain services at
the Port)
71.00
62.67
72.00
64.00
2.1%
Percent of rental revenue goal reached
104.77
111.14
95.00
77.18
-30.6%
The variance from the prior year was related to the departure
of a long-term tenant during FY25.
Percentage of developed leasable land occupied
100.00
100.00
100.00
100.00
0.0%
Percentage of leasable office space occupied
95.09
99.16
85.00
77.18
-22.2%
The variance from the prior year was related to the departure
of a long-term tenant during FY25.
Percent of leasable warehouse space occupied
100.00
100.00
100.00
100.00
0.0%
Passenger count
3,007,358.00
4,127,715.00
4,471,220.00
4,773,873.00
15.7%
The variance from the prior year resulted from increased
multi-day sailings for Royal Caribbean, Carnival & Disney; and
increased daily sailings for Baleria.
Twenty-foot equivalent units(a standard measurement
for container ships) handled
1,013,159.00
1,087,112.00
1,106,700.00
1,167,552.00
7.4%
Goal Statement:
To coordinate the various administrative activities of the divisions within the Port Everglades Department to ensure compliance with County policies and goals, to develop marketing and promotional strategies that create and
promote commerce and industry and create employment within Broward County, and to provide Port-wide general administrative support and services including agenda coordination and communication support, management of
the franchise and business permit program and property management, leasing.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Percent of container crane uptime
99.78
99.76
99.00
99.83
0.1%
Average number of work orders backlogged
144.72
162.50
100.00
185.00
13.8%
Percentage of preventative maintenance projects
completed compared to number scheduled
74.63
85.45
75.00
78.00
-8.7%
Percent of time linehandlers report to the dock 15
minutes or more prior to a ship docking/sailing
99.00
99.00
95.00
98.00
-1.0%
Compliance by Port users of directive issued for facility
housekeeping within 48 hours (percent)
92.00
99.00
95.00
85.00
-14.1%
Goal Statement:
To provide the functional areas with administrative support and coordinated control of the movement of all ships, cargo, and passengers moving through the seaport.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,*
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Percentage of projects completed within original time
frame
90.00
92.00
90.00
90.00
-2.2%
Goal Statement:
To provide technical support for the strategic planning of seaport development while managing the programming, oversight of architectural and engineering designs, and construction administration of the Port’s Capital
Improvement Program and ensuring that the environment is protected within the Port jurisdictional and surrounding areas.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of facilities maintained
N/A
27.00
27.00
28.00
3.7%
Average number of days to complete a work order from
the date of receipt
N/A
30.00
30.00
30.00
0.0%
Number of work orders processed (annually)
N/A
8,555.00
6,500.00
9,439.00
10.3%
Goal Statement:
To improve and maintain the Port's physical and infrastructure assets and ensure prompt and efficient service to the Port users while maintaining environmental preservation.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,,
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of CMD consulting hours provided to County
agencies
3,046.00
3,408.00
750.00
1,321.00
-61.2%
The variance from the prior year was due to a planned
reduction in consulting activities.
Number of construction projects managed
22.00
18.00
15.00
17.00
-5.6%
Number of renovation projects managed
65.00
60.00
55.00
62.00
3.3%
Number of Green/LEED certified building projects
15.00
13.00
14.00
14.00
7.7%
Goal Statement:
To systematically manage the planning, design and construction of vertical capital projects for Broward County agencies with the objective of providing quality environmentally sustainable facilities in a timely and fiscally
responsible manner.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47,-
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of square feet serviced by the cleaning section
(in millions)
5.60
6.00
6.00
6.00
0.0%
Customer satisfaction rating
3.86
3.97
4.25
3.91
-1.5%
Goal Statement:
To ensure County facilities within the program are clean and safe for employees and visitors while preserving County investments in these assets.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of square feet serviced by paid parking (in
millions)
1.70
1.70
1.70
1.70
0.0%
Customer satisfaction rating
4.06
4.26
4.25
3.86
-9.4%
Goal Statement:
To ensure County parking facilities within the program are adequate, maintained and safe for employees and visitors while preserving County investments in these assets.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Average warehouse turn ratio
1.16
1.26
1.20
1.22
-3.2%
Average inventory accuracy (%)
99.90
99.93
98.00
98.53
-1.4%
Number of square feet managed (in millions)
8.50
9.10
9.00
9.00
-1.1%
Customer satisfaction rating
4.00
4.14
4.25
3.94
-4.8%
Goal Statement:
To ensure effective administration of business operations in support of the Cleaning; Repairs and Maintenance; Roads and Grounds; Security, Utilities and Paid Parking programs.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of work orders processed
72,011.00
77,289.00
70,000.00
82,314.00
6.5%
Customer satisfaction rating
4.16
3.98
4.25
4.14
4.0%
Goal Statement:
To ensure County structures within the program are maintained and safe for employees and visitors while preserving County investments in these assets.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of square feet serviced by Roads and Grounds
(in millions)
7.00
7.40
7.00
7.10
-4.1%
Customer satisfaction rating
3.56
3.90
4.25
3.83
-1.8%
Goal Statement:
To ensure County roads and grounds within the program are maintained and safe for employees and visitors while preserving County investments in these assets.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Customer satisfaction rating
3.89
4.03
4.25
3.82
-5.2%
Goal Statement:
To ensure County facilities within the program are secure and safe for employees and visitors while preserving County investments in these assets.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Energy Performance Index (kWh/sq.ft./yr)
16.85
17.42
16.75
17.97
3.2%
Energy Cost Index (dollars/sq.ft./yr)
1.69
1.64
1.83
1.62
-1.2%
Goal Statement:
To ensure County facilities within the program are efficient, economical and conservative in the use of energy resources to enhance cost-effectiveness and reduce levels of greenhouse gases.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-*
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of projects under construction
33.00
25.00
25.00
33.00
32.0%
The variance from the prior year resulted from changes in
planned construction schedules.
Dollar value of construction during the fiscal year
(millions)
14.20
24.80
12.00
42.00
69.4%
The variance from the prior year was related to activity on the
Convention Center Bypass Road project at Port Everglades.
Dollar value of design and construction management
services
1,519,110.00
1,689,413.54
1,500,000.00
1,503,053.00
-11.0%
Goal Statement:
To manage the design and construction of roadway improvement projects within the adopted transportation capital improvement program to ensure safe and adequate transportation facilities for the public and to provide design
and construction management services for in-house projects and provide professional services to other agencies.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of survey projects completed
84.00
82.00
100.00
81.00
-1.2%
Number of plat and delegation requests reviewed
96.00
87.00
100.00
86.00
-1.1%
Number of plats recorded
25.00
33.00
33.00
27.00
-18.2%
The variance from the prior year resulted from changes in
planned construction schedules.
Number of technical reviews for determination of right-
of-way requirements
44.00
109.00
48.00
52.00
-52.3%
The variance from the prior year was related to a large right-
of-way request processed during FY24, resulting in a decrease
for FY25.
Number of permits issued
384.00
348.00
400.00
332.00
-4.6%
Goal Statement:
To provide professional roadway and right-of-way engineering, permitting, surveying, and construction plan review to implement and enforce development permit construction obligations and minimum construction standards in
conformity with Florida Statutes and Broward County Code thus ensuring high quality and safety for roadway improvements, and ensuring the accuracy of recorded plat information for the general public and future real estate
transactions.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47-,
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Total cost per hour for normal operation of draw bridge
($)
39.19
40.85
39.00
41.88
2.5%
Percent compliance with the ten-year roadway drainage
system surface water management license renewal and
permit requirements program
98.00
98.00
98.00
98.00
0.0%
Average cost per foot to clean, inspect, and video tape
roadway drainage system storm drainage pipes (dollars)
1.40
1.42
2.02
1.55
9.2%
Cost of routine maintenance per lane mile ($)
4,754.00
5,571.00
4,785.00
6,100.98
9.5%
Number of work days to respond to citizen requests
1.00
1.00
1.00
1.00
0.0%
Goal Statement:
To serve the residents of Broward County with excellence in maintaining and improving County roadways, keeping storm water infrastructure clean and efficient, beautifying County-owned property through mowing and landscape
maintenance, and the safe operation and maintenance of County-owned fixed and bascule bridges to accommodate the safe passage of motorists, pedestrians and marine traffic.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47--
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of citizen requests
12,981.00
17,167.00
12,000.00
23,515.00
37.0%
The variance from the prior year was due to increased
mosquito activity in residential areas.
Acres treated by aerial adulticiding
15,740.00
28,519.30
15,000.00
52,009.00
82.4%
The variance from the prior year was due to an increase in
residential requests.
Acres treated by ground adulticiding
180,049.24
137,520.46
150,000.00
144,742.47
5.3%
Acres treated by ground larviciding
49,267.17
41,258.88
50,000.00
48,815.46
18.3%
The variance from the prior year was due to increases in
reports of adult mosquito activity.
Number of sites inspected
1,687.00
1,942.00
3,000.00
2,654.00
36.7%
The variance from the prior year was due to an increase in
residential requests.
Goal Statement:
To monitor and control the mosquito population in order to provide protection from mosquito-borne diseases and to improve the quality of life for Broward County residents and tourists.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
External customer satisfaction rating
4.93
4.93
4.50
4.70
-4.7%
Goal Statement:
To provide administrative support and resources to the Traffic Engineering Division in order to enhance efficiencies and productivity, and ensure compliance with Broward County's policies and goals to provide a safe and
efficient traffic control system for residents and visitors.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of signalized intersections maintained
(excluding school flashers)
1,472.00
1,475.00
1,470.00
1,482.00
0.5%
Number of school flashers maintained (ground-mounted
and aerial)
1,085.00
1,083.00
1,090.00
1,079.00
-0.4%
Number of streetlights maintained
1,564.00
1,567.00
1,487.00
1,599.00
2.0%
Percent of emergency calls responded to within 1 hour
95.20
94.00
92.00
96.00
2.1%
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signals.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of arterial segments retimed
109.00
75.00
70.00
85.00
13.3%
Number of customer timing requests
1,596.00
1,319.00
1,350.00
1,282.00
-2.8%
Number of communication inspections performed
19.00
17.00
20.00
26.00
52.9%
The annual result for this measure is primarily driven by
municipal government demand, which is subject to year-to-
year variation.
Percent of synchronized signals retimed
20.00
17.50
30.00
20.00
14.3%
Goal Statement:
To optimize the efficiency and reliability of the County's traffic signal system in order to mitigate congestion and maximize traffic signal coordination for all road users.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of traffic studies conducted
838.00
579.00
500.00
623.00
7.6%
Number of traffic investigations completed
1,238.00
2,102.00
2,000.00
1,856.00
-11.7%
Percent of traffic studies completed within six weeks
38.00
60.00
90.00
20.00
-66.7%
The variance from the prior year was related to completion of
backlogged study requests which delayed the completion of
new requests.
Average cost to perform a study or investigation ($)
93.00
64.10
130.00
86.20
34.5%
The variance from the prior year was related to a decrease in
investigations requested.
Average cost to perform a traffic count ($)
637.80
622.00
449.00
766.00
23.2%
The variance from the prior year was related to a decrease in
traffic counts requested.
Goal Statement:
To conduct traffic studies and investigations in response to both public requests and internal surveys, which may result in the application or modification of traffic controls to improve safety and traffic flow for the motoring public.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of signs fabricated and installed/replaced
13,325.00
13,610.00
15,000.00
15,422.00
13.3%
Number of line miles of roadway marked
114.00
198.00
400.00
172.00
-13.1%
Number of emergency calls received
1,281.00
1,322.00
1,200.00
1,179.00
-10.8%
Percent of time emergencies are responded to within 1
hour
99.00
99.00
99.00
99.00
0.0%
Number of arrows, pavement legends and other marking
tasks completed
2,284.00
1,793.00
1,600.00
1,795.00
0.1%
Goal Statement:
To protect motorists and pedestrians through the installation and maintenance of traffic signs and pavement markings, which regulate, guide and inform the public of traffic regulations.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Pounds of recyclables collected per residential unit
578.37
675.49
555.00
622.64
-7.8%
Operating cost per single family residential unit (dollars)
428.10
474.28
509.64
497.48
4.9%
Goal Statement:
To provide for the efficient and reliable collection and disposal of residential solid waste and recyclables, and for the monitoring of commercial solid waste, for customers in the Broward Municipal Services District, to ensure a
clean environment.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%*
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Operating cost of disposal of trash per ton
116.50
144.65
222.84
151.23
4.5%
Goal Statement:
To operate and maintain a network of collection facilities for the Broward Municipal Services District residential customers and participating cities to reduce indiscriminate dumping and to facilitate various special waste
programs.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of household hazardous waste and electronic
recycling program users
15,027.00
15,126.00
19,500.00
17,330.00
14.6%
Total pounds of household hazardous and electronic
materials removed from waste stream
501,705.00
537,300.00
475,000.00
631,972.00
17.6%
The variance from the prior year was due to the addition of
North Lauderdale to the hazardous and electronic materials
program.
Operating cost per pound for removal of household
hazardous and electronic materials from waste stream
1.74
1.90
3.34
2.25
18.4%
The variance from the prior year resulted from increases in
emergency cleanup and disposal services.
Goal Statement:
To provide residents of the Broward Municipal Services District and participating jurisdictions with a cost effective program to properly dispose of household hazardous waste and electronics, in order to remove heavy metals and
other hazardous materials from the waste stream.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%,
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Tons of unprocessable waste landfilled
137,861.00
96,963.00
84,350.00
81,058.00
-16.4%
The variance from the prior year was related to a decrease in
construction debris during FY25.
Operating cost per ton of waste received
26.47
45.49
41.60
47.03
3.4%
Goal Statement:
To ensure a safe environment and protect public health by providing a publicly owned and operated disposal site for unprocessable waste.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%-
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of volunteers that participate in the Keep
Broward Beautiful Program
1,226.00
876.00
900.00
964.00
10.0%
Percent of County-owned and/or occupied facilities
participating in the Government Facilities Recycling
Program
87.00
87.00
94.00
91.00
4.6%
Goal Statement:
To coordinate the processing of recyclables for the Broward Municipal Services District and for County governmental facilities, and to monitor and encourage increased recycling and waste reduction throughout Broward County.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of structure operations required for water control
management
86.00
131.00
150.00
61.00
-53.4%
The variance from the prior year was due to drought
conditions during FY25.
Percentage of time that system surface water elevations
are maintained within 0.2 foot of the target wet/dry
season elevations
91.25
93.00
85.00
71.25
-23.4%
The variance from the prior year was due to drought
conditions during FY25.
Operation and maintenance cost per acre for all
waterways (dollars)
292.44
335.95
350.00
266.90
-20.6%
The variance from the prior year was due to drought
conditions during FY25.
Goal Statement:
To provide engineering and management services for the dependent water control districts and County regional/unincorporated waterbodies. To review public/private development plans to identify capital improvements
necessary to maintain and complete the secondary drainage system. To acquire, modify and renew consumptive use permits necessary for existing and future water supplies for WWS customers.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Aquatic plant management cost per acre for Parks and
other County agency waterways (dollars)
341.33
503.24
450.00
253.25
-49.7%
The variance from the prior year was due to drought
conditions during FY25.
Aquatic plant management cost per acre for water
control district waterways (dollars)
278.50
283.64
350.00
275.23
-3.0%
Goal Statement:
To provide efficient operation and maintenance of 80 miles of surface water management waterways and water control structures through water level analysis, weather forecasting and utilization of herbicides, mechanical
harvesting and grass eating carp practices to provide flood protection, recharge groundwater and conserve water resources.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Commissioner's requests per 10,000 customers
0.29
1.00
2.00
N/A
N/A
The annual result for this measure will be updated in the
subsequent report.
Ratio of Available Funds (Revenues net of Operating
Expense) to Debt Service Payments
1.54
1.66
1.60
N/A
N/A
The annual result for this measure will be updated in the
subsequent report.
Goal Statement:
To administer and coordinate all activities within the Water and Wastewater Services to maintain financial stability, optimize productivity, increase cost-effectiveness, and ensure compliance with all county, state, and federal
requirements.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Work orders processed
1,541.00
1,200.00
1,550.00
936.00
-22.0%
The variance from the prior year was primarily due to staff
vacancy during FY25.
Service calls processed
1,859.00
2,041.00
2,700.00
1,378.00
-32.5%
The variance from the prior year was primarily due to staff
vacancy during FY25.
Percent of time response to a client automation service
call is within 90 minutes
97.90
95.50
91.00
95.50
0.0%
Availability of applications and infrastructure (%)
100.00
100.00
99.00
99.00
-1.0%
Average service call resolve time (minutes)
39.50
45.40
35.00
60.90
34.1%
Goal Statement:
To provide planning, acquisition, development, and maintenance of highly specialized Information Technology (IT) infrastructure and systems supporting utility business processes and the IT infrastructure for the utility
Supervisory Control and Data Acquisition (SCADA) systems.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Developer projects coordinated (monthly average)
570.00
475.00
400.00
445.00
-6.3%
Developer projects reviewed
221.00
461.00
175.00
377.00
-18.2%
The annual result for this measure is primarily driven by
construction industry trends, which are subject to year-to-year
variation.
Permit applications processed
172.00
225.00
200.00
153.00
-32.0%
The annual result for this measure is primarily driven by
construction industry trends, which are subject to year-to-year
variation.
Plats, site plans, easement vacations, re-zonings
processed
441.00
573.00
400.00
436.00
-23.9%
The annual result for this measure is primarily driven by
construction industry trends, which are subject to year-to-year
variation.
Dollars spent (millions)
37.00
36.55
100.00
42.30
15.7%
The variance from the prior year was due to planned changes
in construction schedules.
Percent of developer plans reviewed in 14 days or less
97.00
96.00
99.00
89.00
-7.3%
Change order percentage
3.00
2.00
2.00
3.00
50.0%
The variance from the prior year was related to changes in
construction schedules.
Goal Statement:
To plan, design, and construct facilities for Water & Wastewater Services (WWS) and its customers to ensure adequate system capacity to provide water, treat sanitary sewer, and minimize storm water flooding.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Average total cost per customer account per month
10.71
12.13
9.50
13.84
14.1%
Number of Vendor Payments Processed per Quarter
14,634.00
14,616.00
15,000.00
11,661.00
-20.2%
The variance from the prior year was related to voucher
processing changes, which decreased the number of
payments to be processed.
Percentage of purchase orders processed within 3 days
96.00
99.00
95.00
99.00
0.0%
Percent of inventory requisitions filled within 3 days
96.00
95.00
95.00
96.00
1.1%
Number of customer service calls received
108,942.00
110,990.00
100,000.00
106,108.00
-4.4%
Number of work orders completed
3,398.00
3,598.00
3,300.00
3,234.00
-10.1%
Average number of water meters read monthly
59,529.25
59,679.75
59,000.00
59,841.50
0.3%
Goal Statement:
To provide business services to Water and Wastewater Services by delivering exceptional customer service; billing and collecting for services rendered; safeguarding assets; providing accurate and timely financial analysis and
information that supports responsible decision-making, and strategies to ensure fiscal solvency; and promoting accountability, efficiency and innovation.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%*
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Millions of gallons of water delivered
9,571.00
9,771.00
10,000.00
10,074.00
3.1%
Millions of gallons of wastewater collected
5,367.00
5,273.00
5,300.00
4,672.00
-11.4%
Number of external water quality customer complaints
62.00
50.00
65.00
57.00
14.0%
Direct cost of 1,000 gallons of treated retail water sold
(treated and purchased)
2.57
2.70
2.50
2.88
6.7%
Direct cost per 1,000 gallons of retail wastewater
collected
2.16
2.43
2.15
2.63
8.2%
Direct cost per 1,000 gallons of regional wastewater
treated
0.97
1.13
1.00
1.24
9.7%
Direct cost per 1,000 gallons of regional raw water sold
0.12
0.19
0.15
0.15
-21.1%
The variance from the prior year was due to a planned
decrease in the direct cost of raw water.
Goal Statement:
To produce high quality potable water and reliable water distribution and wastewater collection services to our customers, and to ensure that all services of this division are delivered in a safe, efficient, and cost-effective manner.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Total number of purchase documents processed
3,647.00
4,347.00
3,600.00
4,659.00
7.2%
Number of PO commodity lines processed
7,745.00
6,723.00
6,500.00
6,558.00
-2.5%
Percentage of purchase requisitions and warehouse
orders filled within 5 business days of their receipt in the
Grant Management Section
82.00
89.30
87.00
89.80
0.6%
Goal Statement:
To provide administrative and support services to the Transportation Department so that its programs meet the transportation needs of Broward County.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%,
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of FTA required random drug tests conducted
583.00
514.00
570.00
677.00
31.7%
The variance from the prior year was related to
enhancements in testing frequency and protocols.
Number of FTA required reasonable alcohol tests
conducted
145.00
130.00
120.00
127.00
-2.3%
Cost per random alcohol or drug test (dollars)
157.02
171.32
157.02
147.19
-14.1%
Number of injuries per 100,000 trips
0.23
0.13
0.23
0.40
207.7%
The variance from the prior year resulted from an increase in
third-party-at-fault accidents during FY25.
Number of driver at fault accidents per 100,000 miles
1.46
1.36
0.97
1.13
-17.4%
The variance from the prior year was related to improvements
in driver training protocols.
Goal Statement:
To provide a safe and secure environment for the public and all Transportation Department customers and employees.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%-
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of telephone calls answered
360,645.00
384,634.00
350,000.00
474,831.00
23.5%
The variance from the prior year was due to fleet
maintenance issues which caused an increase in customer
inquiries.
Number of directly operated passenger trips (millions)
22.30
24.20
24.80
23.70
-2.1%
Number of passengers per revenue hour
20.00
20.80
21.70
18.70
-10.1%
Duration of customer service calls (in seconds)
104.00
99.00
110.00
96.00
-3.0%
Number of Community Bus passenger trips
1,249,933.00
1,329,929.00
1,353,528.00
1,481,842.00
11.4%
Number of bus passes sold
754,816.00
953,848.00
798,250.00
1,023,331.00
7.3%
Percentage of orders for bus passes filled within 2
business days of confirmed request
97.50
97.00
98.00
99.00
2.1%
Passenger trips per community bus revenue hour
8.50
8.40
8.50
7.90
-6.0%
Average monthly website visits
95,498.00
160,334.00
100,000.00
110,149.50
-31.3%
The variance from the prior year resulted from growth in
usage of MyRide Broward App to access real-time bus
location information.
Percentage of farebox recovery to cost
16.10
14.20
13.00
10.30
-27.5%
The variance from the prior year was the result of a decrease
in ridership, causing a decrease in farebox recovery.
Number of community outreach presentations
67.00
80.00
80.00
54.00
-32.5%
The variance from the prior year resulted from a shift towards
conducting fewer but more targeted outreach presentations
which had greater overall engagement.
Subsidy per passenger ($)
5.74
6.36
7.12
8.23
29.4%
The variance from the prior year resulted from a decrease in
ridership, which increased the per passenger subsidy.
Ratio of peak service vehicles to off-peak vehicles
1.34
1.34
1.37
1.28
-4.5%
Goal Statement:
To serve as the representative and voice-of-the customer to ensure their needs are prioritized in service planning and service delivery.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Percentage of packing slips, invoices, internal receivers
(i.e., receiving documents) processed for payment
within 5 working days of their receipt in the Payables
Section
98.10
99.00
98.00
98.00
-1.0%
Number of internal receivers processed
5,555.00
6,086.00
6,800.00
7,389.00
21.4%
The variance from the prior year was related to changes in
Bus Operator uniform purchases during FY25.
Goal Statement:
To provide financial leadership and financial support services to the Transportation Department so that its programs meet the transportation needs of Broward County.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Contracts meeting/exceeding OESBD designated goals
26.00
28.00
10.00
30.00
7.1%
Number of bus stop upgrades
1,806.00
2,155.00
1,500.00
5,471.00
153.9%
The variance from the prior year was due to a system-wide bus
stop signage enhancement project during FY25.
Goal Statement:
To provide strategic project/contract management of all Transportation Department capital projects, including the PREMO program for high-capacity transit projects. In addition, ensures that all Transportation Department
facilities are properly maintained.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Total number of ADA and Transportation Disadvantaged
Paratransit passenger trips
789,964.00
904,075.00
918,976.00
996,442.00
10.2%
Miles between road calls
2,686.00
2,661.00
4,500.00
1,637.00
-38.5%
The variance from the prior year was due to fleet
maintenance issues which limited the number of in-service
buses.
Cost per passenger trip (dollars)
6.84
7.41
8.18
9.18
23.9%
The variance from the prior year resulted from a decrease in
ridership, which increased the average cost per trip.
Number of revenue service interruptions due to
mechanical failure
5,118.00
5,412.00
2,900.00
7,464.00
37.9%
The variance from the prior year was due to fleet
maintenance issues which limited the number of in-service
buses.
Percentage change in passenger trips
11.50
8.60
2.00
7.60
-11.6%
Passenger trips per revenue mile
0.08
0.08
0.08
0.08
0.0%
Portion (number) of Paratransit trips that are
Transportation Disadvantaged Community Lifeline trips
249,610.00
297,061.00
250,880.00
321,967.00
8.4%
Number of preventive maintenance inspections
2,854.00
2,830.00
3,400.00
2,088.46
-26.2%
The variance from the prior year was due to fleet
maintenance issues which limited the number of in-service
buses requiring inspections.
Percent on-time performance
72.40
71.20
75.00
77.70
9.1%
Total number of ACT passenger trips
10,794.00
8,485.00
26,000.00
10,524.00
24.0%
The variance from the prior year was related to an increase in
contracted services.
Percentage of complainants contacted
96.70
97.20
98.00
90.70
-6.7%
Average cost per repair work order (dollars)
539.56
722.97
550.00
856.20
18.4%
The variance from the prior year resulted from increased
supplier costs during FY25.
Number of operational complaints per 100,000 riders
20.22
17.91
18.00
18.81
5.0%
Program cost per trip (excluding ACT)
46.19
47.28
45.55
47.62
0.7%
Contract cost (blended) per trip (excluding ACT)
37.74
39.65
42.99
39.91
0.7%
On-time performance (%)
86.00
88.80
88.00
85.70
-3.5%
Number of registered Paratransit passengers
18,510.00
19,403.00
19,000.00
20,534.00
5.8%
Total number of customer service complaints received
3,792.00
3,487.00
4,092.00
4,964.00
42.4%
The variance from the prior year was related to limited fleet
mechanical failures which impacted service reliability during
the 4th quarter.
Customer service complaints as a percentage of
passenger trips
0.48
0.39
0.40
0.62
59.0%
The variance from the prior year was related to limited fleet
mechanical failures which impacted service reliability during
the 4th quarter.
Accidents per 100,000 vehicle miles
2.37
2.21
2.60
2.20
-0.5%
Goal Statement:
To provide the efficient, effective operations of public transit services to ensure mobility and access for the public and the maintenance of the entire multi-modal Transportation Department fleet. Ensures safe and reliable
services for the riding public, and Broward County agencies and staff.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Replacement vehicles purchased
107.00
312.00
150.00
223.00
-28.5%
The variance from the prior year was related to delayed
deliveries received during FY24, causing a decrease in FY25.
Percent of time special purpose fleet equipment is
available
99.00
99.00
97.00
99.00
0.0%
Percent of time general fleet equipment is available
99.00
99.00
97.00
99.00
0.0%
Percent of time rental fleet equipment is available
100.00
100.00
95.00
100.00
0.0%
Internal customer satisfaction rating
4.20
4.30
4.00
3.80
-11.6%
Total number of electric vehicles in fleet
75.00
192.00
130.00
226.00
17.7%
The variance from the prior year was related to increases in
vehicle stocks from manufacturers, now that supply chains
have normalized.
Gallons of fuel purchased
1,731,362.30
1,756,153.00
1,700,000.00
1,534,469.00
-12.6%
Percent of inventory available
47.00
81.00
75.00
74.00
-8.6%
Percent of time parts procurement achieved a two-day
turn around time
100.00
100.00
95.00
98.00
-2.0%
Average maintenance cost per vehicle ($)
1,661.00
1,824.00
1,450.00
1,794.00
-1.6%
Goal Statement:
To manage the County equipment fleet, ensuring adequate fleet size, composition, and availability for the use of County agencies. To efficiently procure, stock, and issue the repair parts and fuel necessitated by fleet utilization,
ensuring adequate and available inventory. To maintain the County’s equipment and fleet, for use by other County agencies, at the lowest possible cost while ensuring fleet safety, reliability, and best value.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of cases investigated and accepted
2,750.00
2,550.00
2,650.00
2,450.00
-3.9%
Number of cases investigated but declined jurisdiction
1,300.00
1,300.00
1,100.00
1,450.00
11.5%
Number of cases per investigator
578.00
320.00
468.00
490.00
53.1%
The variance from the prior year was related to staff vacancy
during FY25.
Total number of scenes visited
1,200.00
1,150.00
1,200.00
1,000.00
-13.0%
Total number of indigent cases investigated
550.00
550.00
620.00
520.00
-5.5%
Number of indigent cases cremated with private funding
35.00
40.00
50.00
45.00
12.5%
Goal Statement:
To support all sections of the office by providing administrative services, collect and analyze information pertaining to deaths which fall within the jurisdiction of the Medical Examiner, and provide funding for indigent cremation
program. Continue commitment to education, prevention, and community involvement.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of autopsies and examinations per pathologist
420.00
318.00
325.00
320.00
0.6%
Percentage of autopsies completed within 24 hours of
arrival of body to morgue
93.00
90.00
90.00
90.00
0.0%
Percentage of cases with final cause of death
determination of 90 days or less
88.00
90.00
90.00
90.00
0.0%
Goal Statement:
To integrate the clinical information of past medical history and circumstances of death with evidentiary findings at the scene of death, document gross and microscopic autopsy findings, document toxicological findings,
reliably determine the cause and manner of death in medical examiner cases, and subsequently use the information obtained from investigations to develop and implement programs designed to protect public health and
reduce mortality.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%*
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Percent of toxicology examinations completed within
30 calendar days of case submission
90.00
90.00
90.00
98.00
8.9%
Goal Statement:
To provide Countywide toxicology testing services for the Office of the Medical Examiner and Trauma Services and other requesting law enforcement agencies.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of trauma cases reviewed
383.00
351.00
453.00
434.00
23.6%
The annual result for this measure is primarily driven by
countywide injury incidents, which are subject to year-to-year
variation.
Number of over-triage patients (trauma alerts patients
who are discharged from a trauma hospital within 24
hours of arrival)
709.00
666.00
864.00
736.00
10.5%
Number of under-triage patients (trauma alert patients
who are not taken to a trauma center)
339.00
318.00
421.00
334.00
5.0%
Total number of trauma patients (Levels 1, 2, and 3)
9,829.00
8,395.00
10,498.00
12,428.00
48.0%
The annual result for this measure is primarily driven by
countywide injury incidents, which are subject to year-to-year
variation.
Goal Statement:
To ensure the planning and regulatory oversight of the Trauma Network for the provision of high quality, comprehensive trauma medical care; provide regulatory oversight for emergency and non-emergency medical
transportation; and coordinate the expeditious processing of the State of Florida Emergency Medical Services (EMS) Grant funds to improve and expand pre-hospital EMS in Broward County.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%,
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Number of room nights produced in Broward County by
sales staff
577,943.00
611,599.00
490,000.00
733,496.00
19.9%
The variance from the prior year was due to the near-
completion of the Convention Center expansion, which
increased bookings and sales.
Average daily rates of a hotel room (dollars)
182.07
177.20
183.99
180.25
1.7%
Average hotel occupancy rate (percent)
71.82
71.75
71.30
71.35
-0.6%
Average revenue generated by each hotel room in
Broward County (dollars)
134.25
130.56
131.23
131.48
0.7%
Goal Statement:
To provide industry leadership in the marketing of Broward County as a premier year round destination for leisure and convention visitors in order to generate growth in the volume of occupied room nights and their corresponding
economic impact.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%-
Performance Measure
FY23 Actual
FY24 Actual
FY25 Projection
FY25 Actual
FY24 - FY25 Act % Change
Notes*
Attendance
321,097.00
336,537.00
376,700.00
380,184.00
13.0%
Event Days
367.00
262.00
495.00
407.00
55.3%
The variance from the prior year was related to the near
completion of the Convention Center expansion project.
Gross revenue generated by Convention Center
contractor from Convention Center operations
13,281,576.00
8,778,508.00
14,512,720.00
14,603,255.00
66.4%
The variance from the prior year was related to the near
completion of the Convention Center expansion project.
Convention Center contractor gross expenditures to
operate the Convention Center
15,108,699.00
17,748,233.00
21,469,070.00
19,948,619.00
12.4%
Convention Center contractor gross operating profit/loss
-1,827,123.00
-8,969,725.00
-6,956,350.00
-5,345,364.00
40.4%
The variance from the prior year was related to the near
completion of the Convention Center expansion project.
Non-contractor County expenses to operate the
Convention Center
3,183,389.00
2,939,497.00
3,446,910.00
3,532,690.61
20.2%
The variance from the prior year was primarily due to utility
costs from increased operations at the Convention Center in
FY25.
Goal Statement:
To maximize the benefit to the tourism industry through the successful operation of the Broward County Convention Center and to ensure a positive reputation for Broward County by providing facility users with a well maintained,
professionally managed Convention Center.
/B790BAF1B9718767AA74B7A827AF5CBF
3BF7A9BC7A7FBAB77A87FF7A%
47%