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311 Call Center

PLEASE NOTE: If you are calling with a general question about COVID-19, please call the Broward County COVID-19 Hotline at 954-357-9500. If you are calling regarding your COVID-19 test result, you must call the Florida Department of Health in Broward County at 954-412-7300, option 2. The Broward County Hotline does not have access to individual test results. For all other Broward County information and service inquiries, including those listed below, call 311, or 954-831-4000.

Broward County Call Center provides a single point of contact for the services and programs offered by the more than 60 agencies comprising Broward County government. For emergencies, call 911.

Callers are provided a fast, simple and convenient way to reach trained, professional information specialists with no voice mail and no transferring from agency to agency.

The Call Center handles calls in any language and has English, Spanish and Creole speaking specialists on staff.

The Call Center also takes calls and provides assistance with the homeless. If you are experiencing homelessness, please call (954) 563-4357 to initiate assessment services. The Homeless Helpline is available Monday-Friday, 8AM to 6PM, Saturday and Sunday, 8AM to 12 noon.

We Can Answer All Your Questions!

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