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Human Resources Division
115 South Andrews Avenue, Room 508
Fort Lauderdale, Florida 33301


Class Code:N5398

ANIMAL CARE CLINIC MANAGER

NATURE OF WORK

This is highly responsible management and administrative work in planning, organizing and directing Broward County’s Animal Care Veterinary Clinic.

Work involves responsibility for the administration and direction of staff consisting of senior veterinary technicians, veterinary technicians and support staff. Responsibilities include developing and implementing policies and procedures with regard to animal health and welfare and clinic operations. Work also involves developing training programs to ensure efficient operations.   Work may include providing surgical assistance to the County Veterinarian, including pre and post-surgical preparation of animals.

Incumbent is required to work extended hours during emergencies and activations of the Emergency Operations Center.

Work is performed with considerable independent judgment within the limit of prescribed statutes, ordinances, policies, procedures and professional standards with general supervision by the County Veterinarian.  Performance is reviewed on the basis of written reports, observation and attainment of goals and objectives.

ILLUSTRATIVE TASKS

Plans and manages the day-to-day clinic activities as well as supporting the strategic direction of the clinic operational goals.
  
Develops, implements and maintains systems/procedures to ensure agency compliance with Florida Department of Health, the National Animal Care Association, and Florida Animal Control Association.

Works closely with clinic staff to meet performance targets, monitors real-time performance and analyzes key performance data.

Develops  short and long term clinic goals to improve employee performance and service to the public; prepares employee evaluations, reviews time keeping records and administers corrective actions as required;  schedules staffing of the clinic.

Participates in ongoing quality assurance review activities.
Manages workloads and prioritizes responsibilities to meet timeframes; manages the clinic representatives and assigned county volunteers during activations of the Emergency Operations Center.

Assists in the preparation and monitoring of the clinic section budget and prepares special reports as required.

Maintains oversight of medical supply inventory, clinic storage areas, and emergency equipment.

Develops, implements and maintains strategic, fiscal and capital improvement plans for the clinic.

Performs related work as required.

KNOWLEDGE, ABILITIES AND SKILLS

Considerable knowledge of county policies and procedures relating to the clinical care of animals.
  
Considerable knowledge of the principles of management and their applications to the operations of an animal shelter clinic.

Considerable knowledge of customer service principles, practices and procedures.

Ability to plan, manage and supervise the work of subordinates.

Ability to forecast, monitor and maintain staffing, scheduling and training that ensures stated service goals will be met.
 
Ability to assess staff training needs and development of staff to exceed the Animal Care’s strategic plan.

Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County’s Ethics and Conflict of Interest policies.

Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, gender, national origin, age, marital status, political affiliation, familial status, disability, sexual orientation, pregnancy, or gender identity and expression.

REQUIRED EXPERIENCE AND TRAINING

Graduation from an accredited four (4) year college or university with major course work in business administration, public administration, animal science or related field; four (4) years progressively responsible experience in supervising or managing an animal clinic; or any equivalent combination of relevant training and experience.

GENERAL INFORMATION

Bargaining Unit:  Unrepresented
FLSA Status: Exempt
Financial Disclosure Required:  No
Class Spec Estab./Revised:  E  10/2011

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