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Human Resources Division
115 South Andrews Avenue, Room 508
Fort Lauderdale, Florida 33301


Class Code:Y6339

SUPPORT SERVICES MANAGER

NATURE OF WORK

This is highly responsible administrative and professional work directing and coordinating fiscal functions, support services and information systems for the Human Services Department.

Work involves responsibility for supervising operations, including policy and procedure development, supervision of high level professional personnel, planning, budget development and the organization and coordination of facility, training and information systems.

Work is performed with considerable independent judgment within established policies and procedures. Supervision is received from the Deputy Director and is subject to review and evaluation through conferences, attainment of desired management objectives and conformity with established policies and procedures.

ILLUSTRATIVE TASKS

Provides ongoing supervision of all aspects of the Office of Administrative Services to enable the Human Services divisions to focus on providing efficient, quality services to the residents and visitors of Broward County.

Makes budgetary recommendations related to the Human Services Department and assists in developing and reviewing supplements to the annual budget.

Initiates and carries out special programs, projects and studies.

Supervises professional staff in assigned areas of operation.

Attends seminars and professional meetings to keep well informed regarding trends in the human services and information systems field; maintains good public relations in area of responsibility; addresses interest groups and prepares various reports.

Represents the department in the absence of the Director and Deputy Director.

Performs related work as required.

KNOWLEDGE, ABILITIES AND SKILLS

Extensive knowledge of the principles, practices and methods of administration, information systems budgetary and management systems.

Extensive knowledge of the organizational structure of county government including functions and interrelationships of operating agencies and administration.

Thorough knowledge of current literature, trends and developments in the human services and information systems field.

Ability to plan, organize and direct operations.

Ability to analyze, monitor and resolve complex fiscal, operational and policy related problems.

Ability to plan, direct and coordinate the work of subordinates.

Ability to communicate effectively, both orally and in writing.

Ability to analyze facts and exercise sound judgement in decision making.

Ability to serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Ethics and Conflict of Interest policies.

Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds regardless of race, religion, age, sex, disability, political affiliation or sexual orientation.

Skill in the use of a personal computer to access/retrieve information.

REQUIRED EXPERIENCE AND TRAINING

Graduation from an accredited college or university with major course work in public or business administration or field related to area of assignment; nine (9) years experience in a staff or administrative capacity appropriate to area of assignment, including six (6) years supervisory experience; or any equivalent combination of relevant training and experience.

GENERAL INFORMATION

Bargaining Unit: Unrepresented
FLSA Status: Exempt
Code of Ethics
Certification: No
Work Locations: Human Services
Class Spec. Estab./Revised: E10/99


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