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Performance at​ Higher Standards:​

​Now

• Established stakeholder-approved Countywide standardized protocols and practices  

• Implemented best-practice standardized protocols for emergency fire calls

• Implemented stakeholder-approved highest and best standards for call answering and processing

• Open and transparent Countywide performance reporting; Incident Management Tracking and Quality Improvement Program in place​
  

Before Regional 911

• No Countywide dispatch call processing performance standards or protocols
• Functioned at the state minimum call answering standard
• No Countywide reporting of qualitative and quantitative performance and tracking of reported incidents
  
• Reports kept internal by dispatch centers​

Goals:

• Improve service​
  
• Employ the best technology available to expedite emergency response
• Establish consistent performance metrics
• Reduce delay (eliminate) in the transfer of emergency calls
• Faster emergency response times
• Enhance interoperability and coordination amongst responding agencies
  
• Fewer errors due to standardized call handling and dispatch protocols
  
• Save a significant amount of taxpayers’ dollars