911 is the nationwide phone number that can be used in an emergency to save a life, stop a crime or report a fire.
In 1967, President Lyndon Johnson's Commission on Law Enforcement and Administration of Justice issued a report recommending that all police departments have a single number that should eventually be used nationwide. On February 16, 1968, the first 911 call was placed by Alabama Speaker of the House Rankin Fite. In 1973, The Federal Communications Commission (FCC) recommended that 911 be implemented nationwide. Over the next few years, communities across the nation began implementing their own 911 systems, including Broward County.
A Regional Approach to 911
Over the years, as Broward County continued to grow, the need for a consolidated approach to local 911 became apparent, and effective October 1, 2014, the Broward County Commission, following years of planning and consultation with municipality stakeholders and first responder partners, launched a new Regional 911 system, as originally mandated by the voters in 2002.
Broward County, through the Office of Regional Communications and Technology, maintains governance and oversight of the Regional 911 system, to ensure transparency and accountability of service delivery. Broward County contracts with the Broward Sheriff’s Office to operate the system, under performance expectations that meet or exceed national standards.
With the regionalization, eight Public Safety Answering Points (PSAPs) were consolidated into three, located in Coconut Creek, Pembroke Pines and Sunrise. Each PSAP is staffed 24/7 with trained 911 dispatchers, who operate under common call taking and dispatch protocols, and common technology platforms.
Twenty-nine of Broward County’s 31 municipalities participate in Regional 911. City of Plantation and City of Coral Springs operate their own PSAPs.
How 911 Works
Currently when you call 911, the call is routed through a dedicated network to the appropriate Public Safety Answering Point (PSAP) closest to your location. There are three PSAPs in Broward County, located in Coconut Creek, Pembroke Pines and Sunrise.
A trained 911 dispatcher will come on the line and ask questions to determine the type of emergency and the appropriate level of response.
If you make your call from a land line, your phone number and address are automatically displayed on the dispatcher’s computer screen. If you make your call from a cell phone, your phone number and approximate location is automatically displayed. In either case, the 911 dispatcher will ask you to verify location information.
If you report a 911 emergency from a cell phone, please provide the dispatcher with as much location information as possible, including city name, street names, direction you are traveling (i.e., north or south) and nearby landmarks (i.e., a shopping center or restaurant), so emergency responders can locate and provide assistance more effectively.
Note: Twenty-nine of Broward County’s 31 municipalities participate in Regional 911. City of Plantation and City of Coral Springs operate their own PSAPs. If you call 911 from either Plantation or Coral Springs, your call will be forwarded to that city’s PSAP for response.
Know Your Numbers!
All Broward County cities, except Plantation and Coral Springs are now part of Broward County's Regional Consolidated E911 Dispatch System. Not sure which number you should call for emergencies or situations needing Police or Fire to respond?
To Save a Life, Stop a Crime or Report a Fire!
Call 954-764-HELP (4357)
For non-emergency Police or Fire Services in Broward County, except Plantation and Coral Springs.