Attention TOPS/Paratransit Customers
Effective immediately, the TOPS! Paratransit office located at Government Center West, 1 N. University Drive, Plantation, FL 33324, is closed to the public until further notice. Please mail all applications and documents or leave them in the drop box located outside the west entrance of Government Center West. Thank you.
If you have any questions, please call customer service, 954-357-8400, Monday - Friday 8AM to 7PM.
BCT’s paratransit service is a shared-ride for persons with physical, cognitive, emotional, visual, or other disabilities which functionally prevent them from using the BCT fixed-route bus system permanently, temporarily or under certain conditions. The estimated travel time of a TOPS! trip is similar to the same trip, including transfers and walking time, of a fixed-route bus. The one-way fare per trip is $3.50 and must be paid to the driver upon boarding the vehicle. Passengers must have the exact fare since drivers do not make change. View ourTOPS! Rider's Guide.
Applicants applying for ADA services must complete an application to determine ADA eligibility and should receive written notification within 21 days. If your eligibility determination is not made within 21 days of completing the application process, you will be able to use TOPS until a determination is made. Applicants are strongly encouraged to contact customer service at 954-357-8400 to discuss the eligibility criteria and other Transportation OPtionS (TOPS) available through the TOPS! program. Disability alone does not confirm eligibility for ADA Paratransit. An in-person functional assessment is required to complete the eligibility process.
Conditionally eligible ADA Paratransit riders with current/active eligibility may use the fixed-route service free of charge. For information on this program please call customer service, 954-357-8400, Monday - Friday 8AM to 7PM.
View ADA Service Area Map
Transportation Disadvantaged (TD) Eligibility Criteria and TD Application
READ THIS NOTICE PRIOR TO DOWNLOADING APPLICATION:
Applicants seeking Transportation Disadvantaged (TD) Paratransit or Bus Pass transportation services are encouraged to contact customer service at 954-357-8400 to discuss the eligibility criteria and other transportation options available through the TOPS! program.
TD-Paratransit eligibility criteria requires the applicant to qualify under both disability AND current Federal Poverty Level Guidelines at the 225 percent level. TD-Bus Pass eligibility is determined by income compliance with the current Federal Poverty Guidelines at the 225 percent level. Household income verification is required for both TD-Paratransit and TD-Bus Pass applicants.
TD eligible recipients receive bus passes via U.S. mail only. TD bus passes cannot be picked-up at County facilities. Download the following forms:
Additional Required Information for the Broward County TD Bus Pass and TD Door to Door Application
If you are notified that you need to submit a "Lifetime Earnings Record" and a "Benefit Verification Statement" with your Broward County TD Bus Pass or TD Door to Door application, you may access both documents online from the Social Security Administration www.ssa.gov.
Hours of Operation
TOPS! service is available during BCT's fixed-route service time, which is from early AM until late PM. Staff is available to assist customers who would like to drop off, or have questions regarding applications or other documents in the office between 9 and 11AM and 2 and 4PM. Please make sure to bring your current/valid Florida Driver's License/ID. Application approvals and/or bus pass distribution are not available in-person. All approval letters and/or bus passes are distributed by USPS mail.
TOPS! is available from 6:45AM to 10:15PM on the following holidays:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Standing orders are automatically cancelled on these holidays. Riders who need service must make a trip reservation with the call center at 1-866-682-2258.
Paratransit Propane Vehicle Fact Sheet