What is it?
The Paratransit Riders Choice program is a pilot program for existing paratransit customers and has recently been extended to January 31, 2021. The program provides a new transportation choice for customers and enhances the Paratransit service. Some customers may prefer the convenience of same day taxi trip service to the pre-scheduled TOPS paratransit service. Unlike TOPS, the Riders Choice trip can be a same day, direct to your destination. View the
Riders Choice Pilot Program guide.
Eligibility Requirements
Must be a currently eligible TOPS customer with at least 1 year of TOPS eligibility AND taken at least 100 trips on TOPS during the past 12 months. View the Paratransit Riders Choice Pilot Program Enrollment Form.
How Does the Pilot Program Work?
Customers are issued a Riders Choice payment card which pays up to $18 (effective April 2, 2019) of the trip’s actual metered fare when traveling with an authorized taxi company within Broward County. The card is valid for use only in Broward County.
Customers must have their Riders Choice payment card when traveling. If not, customers will be responsible for the entire cost of their taxi trip.
Participating in the pilot program does not affect one's TOPS eligibility or use.
Authorized Transportation Companies
Customers have the choice of the following Riders Choice Pilot authorized transportation companies in Broward County that are authorized to accept the Riders Choice payment card. Customers must have their Riders Choice payment card with them when traveling for payment. If not, customers will be responsible for the entire cost of their trip.
| Transportation Company | Telephone Number | Wheelchair Accessible Taxicabs |
| Amazing Taxi | 954-909-4645 or
954-588-7130 | YES |
| Ambassador Taxi | 954-779-7777 | YES |
| Aunaka Express Taxi | 954-632-8262 | NO |
| Broward Taxi | 954-222-2222 | YES |
| D.M. Taxi | 954-496-5487 | YES |
| Dial A Taxi | 954-888-5858 | YES |
| Excelsior Taxi | 954-934-3595 | NO |
| Express Taxi | 954-336-5689 | YES |
| Friendly Checker | 954-999-9999 | YES |
| Green Taxi Co-Op 5971 | 954-826-6894 | YES |
| Intercity Taxi | 954-525-4500 or
954-333-3333 | YES |
| Kazwel Taxi | 954-966-6666 | NO |
| Prestige Cab | 954-909-9911 | YES |
| Public Service | 954-709-6940 or
954-587-9090 | NO |
| Real Alliance | 954-709-3500 | YES |
| Yellow Cab | 954-777-7777 | Yes: 954-565-2800 |
For all taxi service related complaints, please contact Broward County’s Environmental and Consumer Protection Division. Environmental and Consumer Protection accepts written complaints from consumers regarding alleged unfair and deceptive trade practices of businesses, including contractors you have hired, which are primarily located in Broward County. If you believe you have been a victim of an unfair and/or deceptive trade practice, call 954-357-5350 or send us an e-mail. You may also submit a General Complaint Form.
Frequently Asked Questions
Protect Your Card from Damage
To limit the possibility of the card getting damaged, riders should keep their Riders Choice cards away from all magnets and cell phones. Please report a damaged card to Paratransit 954-357-8405 or email
RidersChoice@broward.org.
Choose between taking a trip on TOPS by making a reservation by 5PM the day before OR by contacting a Riders Choice taxi the same day.
Do not make a reservation on TOPS and a taxi for the same trip.
Subscriptions
If you have a TOPS trip subscription and want to take a taxi instead, you must first cancel your TOPS trip subscription by calling the Call Center at 1-866-682-2258.
Contact Us
For all other pilot program questions, please contact the Riders Choice Pilot Program at 954-357-8405 or email
RidersChoice@broward.org.
