What is it?
The Paratransit Riders Choice program is a program for existing paratransit customers. The program provides a new transportation choice for customers and enhances the Paratransit service. Some customers may prefer the convenience of same day taxi trip service to the pre-scheduled TOPS paratransit service. Unlike TOPS, the Riders Choice trip can be a same day, direct to your destination. View theRiders Choice Program guide.
Must be a currently eligible TOPS customer with at least 1 year of TOPS eligibility AND taken at least 100 trips on TOPS during the past 12 months. View the
Paratransit Riders Choice Program Enrollment Form.
How Does the Program Work?
Customers are issued a Riders Choice payment card which pays up to $18 of the trip’s actual metered fare when traveling with an authorized taxi company within Broward County. The card is valid for use only in Broward County.
Customers must have their Riders Choice payment card when traveling. If not, customers will be responsible for the entire cost of their taxi trip.
Participating in the program does not affect one's TOPS eligibility or use.
Authorized Transportation Companies
Customers have the choice of the following Riders Choice authorized transportation companies in Broward County that are authorized to accept the Riders Choice payment card. Customers must have their Riders Choice payment card with them when traveling for payment. If not, customers will be responsible for the entire cost of their trip.
Wheelchair Accessible Taxicabs
Aunaka Express Taxi
Dial A Taxi
Green Taxi Co-Op 5971
For all taxi service related complaints, please contact Broward County’s Environmental and Consumer Protection Division. Environmental and Consumer Protection accepts written complaints from consumers regarding alleged unfair and deceptive trade practices of businesses, including contractors you have hired, which are primarily located in Broward County. If you believe you have been a victim of an unfair and/or deceptive trade practice, call
954-357-5350 or send us an
e-mail. You may also submit a
Download list of Transportation Companies.
Frequently Asked Questions
Protect Your Card from Damage
To limit the possibility of the card getting damaged, riders should keep their Riders Choice cards away from all magnets and cell phones. Please report a damaged card to Paratransit
954-357-8405 or email
Choose between taking a trip on TOPS by making a reservation by 5PM the day before OR by contacting a Riders Choice taxi the same day.
Do not make a reservation on TOPS and a taxi for the same trip.
If you have a TOPS trip subscription and want to take a taxi instead, you must first cancel your TOPS trip subscription by calling the Call Center at
For all other program questions, please contact the Riders Choice Program at
954-357-8405 or email
Required Plug-ins: Adobe Reader