Riders Choice Program

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New Riders Choice Rate

What is it?

The Paratransit Riders Choice program is a program for existing paratransit customers. The program provides a new transportation choice for customers and enhances the Paratransit service. Some customers may prefer the convenience of same day taxi trip service to the pre-scheduled TOPS paratransit service. Unlike TOPS, the Riders Choice trip can be a same day, direct to your destination.​ ​View theRiders Choice Program guide​.

Eligibility Requirements

Must be a currently eligible TOPS customer with​ at least 1 year of TOPS eligibility AND taken at least 100 trips on TOPS during the past 12 months. View the Paratransit Riders Choice Program Enrollment Form.

How Does the Program Work?

Customers are issued a Riders Choice payment card which pays up to $18 of the trip’s actual metered fare when traveling with an authorized taxi company within Broward County. The card is valid for use only in Broward County. 


Customers must have their Riders Choice payment card when traveling. If not, customers will be responsible for the entire cost of their taxi trip.​

Participating in the program does not affect one's TOPS eligibility or use.

Authorized Transportation Companies

Customers have the choice of the following Riders Choice authorized transportation  companies in Broward County that are authorized to accept the Riders Choice payment card. Customers must have their Riders Choice payment card with them when traveling for payment. If not, customers will be responsible for the entire cost of their trip.

 ​
Transportation Companies authorized to accept the Riders Choice payment card as of January 13, 2021:

Transportation Company

Telephone Number

Wheelchair Accessible Taxicabs

Amazing Taxi

954-909-4645 or
954-588-7130

YES

Aunaka Express Taxi

954-632-8262

NO

Broward Taxi

954-888-8888

YES

D.M. Taxi

954-496-5487

YES

Dial A Taxi

954-888-5858

YES

Excelsior Taxi

954-934-3595

NO

Express Taxi

954-336-5689 

YES

Friendly Checker

954-999-9999 

YES 

Green Taxi Co-Op 5971

954-826-6894 

YES

​Hypp's Cab

​954-858-6775​

​YES

Intercity Taxi

954-525-4500 or
954-333-3333

YES

Kazwel Taxi

954-966-6666

NO

Prestige Cab

954-909-9911 

YES

Public Service

954-709-6940 or
954-587-9090

NO

Real Alliance

954-709-3500 

YES

Yellow Cab

954-777-7777

Yes: 954-565-2800

For all taxi service related complaints, please contact Broward County’s Environmental and Consumer Protection Division. Environmental and Consumer Protection accepts written complaints from consumers regarding alleged unfair and deceptive trade practices of businesses, including contractors you have hired, which are primarily located in Broward County. If you believe you have been a victim of an unfair and/or deceptive trade practice, call 954-357-5350 or send us an e-mail. You may also submit a Consumer Complaint.

Download list of Transportation Companies.

Frequently Asked Questions


 


​​​Protect Your Card from Damage

To limit the possibility of the card getting damaged, riders should keep their Riders Choice cards away from all magnets and cell phones. Please report a damaged card to Paratransit 954-357-8405 or email RidersChoice@broward.org.

Choose between taking a trip on TOPS by making a reservation by 5PM the day before OR by contacting a Riders Choice taxi the same day. Do not make a reservation on TOPS and a taxi for the same trip.


Subscriptions

If you have a TOPS trip subscription and want to take a taxi instead, you must first cancel your TOPS trip subscription by calling the Call Center at 1-866-682-2258.


Contact Us

For all other program questions, please contact the Riders Choice Program at 954-357-8405 or email RidersChoice@broward.org.

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