​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Consumer Protection

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Advocating for the public, we provide assistance with consumer complaints as well as li​​​censing and regulating child care, auto body and motor vehicle repair, chauffeurs, taxis and for-hire vehicles, medical transport services, towing and immobilization, and movers in Broward County.​ 

​Visit our Facebook page for the latest news and information and for a single point of access for all things data related, County-wide, check out the Broward County Citizen Data Portal​. ​​​​​​​

Visit our Consumer Affairs page for the latest application processing status update or to pay your For Hire Vehicle ​citation​.


News & ​Highlights​​​​​​​​​​​​​​​​​​​

Online ePermits system will be unavailable on Wednesday, February 25th between 5:00 PM and 8:00 PM.​

In order to better serve you, we will be performing important updates and scheduled maintenance. The Broward County online ePermits System (ePermits OneStop) and Environmental Inquiry and Resource System (ENVIROS) will be temporarily unavailable on Wednesday, February 25th between 5:00 PM and 8:00 PM. We apologize for the inconvenience.

National Consumer Protection Week Events: March 1-7

Learn tips to protect yourself from fraud and scams.

Broward County is celebrating National Consumer Protection Week! The Consumer Protection Division invites you to learn more about how to protect yourself from fraud and scams by visiting the following events and reading the Consumer Protection Brochure:
 ​
March 2 – 6: 9:00 AM to 4:00 PM, Government Center West
1 North University Drive, Plantation, FL 33324
 
March 4: 10:00 AM to 1:00 PM, Hallandale Beach Library
300 S Federal Highway, Hallandale Beach, FL 33009

March 6: 1:00 PM to 3:00 PM, North Regional/Broward College Library
1100 Coconut Creek Blvd, Coconut Creek, FL 33066

March 14: 8:00 AM to 1:00 PM, Water Matters Day at Tree Tops Park
3900 SW 100th Ave, Davie, FL 33328

For more information on how to avoid, report, or recover from scams, visit:

Federal Trade Commission: https://consumer.ftc.gov/

Better Business Bureau: https://bbb.org

Federal Motor Carrier Safety Administration: https://www.fmcsa.dot.gov

FL Dept. of Agriculture & Consumer Services: https://www.fdacs.gov/CONSUMERSERVICES

Consumer Financial Protection Bureau:​ https://www.consumerfinance.gov/complaint/

USAGov: https://www.usa.gov/scams-and-fraud


Consumer Protection Collects Over $175,000 in Outstanding Fines

As the result of a collaborative effort with the Office of the County Attorney begun in 2025, Broward County Consumer Protection has successfully collected over $175,000 in outstanding citations, including $132,625 from a single Miami-Dade-based transportation company. This single collection brings closure to a long-running enforcement case that began in 2017 and concluded in mid-2025, involving violations issued at Fort Lauderdale-Hollywood International Airport and Port Everglades due to noncompliance with various chapters of the Broward County Code of Ordinances. Individual citations ranged from $250 to $5,000 and involved a fleet of for-hire vehicles operating without required Broward County permits.

This joint initiative and subsequent (and ongoing) resolution of outstanding fines owed to the County underscores the Consumer Protection Division's and the County's commitment to compliance with County Ordinances and State Statutes, balancing assistance with enforcement. Ultimately, the company satisfied all penalties and then applied for and was issued valid operating permits -- a process that required significant time and resources but reinforced the importance of compliance for businesses operating in Broward's major transportation hubs.

Looking ahead, the Division is taking proactive steps to streamline enforcement and collections activities for increased efficiency and effectiveness. These enhancements aim to reduce delays, minimize administrative burdens for both regulators and businesses, and ensure resolution of future cases in a timely manner. Broward County Consumer Protection remains an advocate for residents, visitors, and businesses, ensuring Broward County is a safe, fair, and equitable place to live, learn, work, and play.


Visit our Consumer Affairs​ page for important changes to the Motor​ Carriers Ordinance.​


Check out our Past New​s and Highlights.​


​CPD Services

​​Program
Contact Number​
Contact Email​
Appointments (Online)
QLess scheduling link
QLess scheduling link
Chauffeur
954-765-1700​
consumer@broward​.org
​Child Care Licensing and Enforcement
954-357​-4800​
childcarelicensing@broward.org​
Con​sumer Complaints
311​​​
consumer@broward.org​
​Enforcement (Citations)
​954-765-1700
consumer@broward.org
For Hire Vehicles
​954-765-1700
​consumer@broward.org
​Hearings
954-765-1210​
ECP@broward.org​
Medical Transport
954-765-1700
​​consumer@broward.org
Motor Vehicle Body Repair and Paint
​954-765-1700
consumer@broward.org​
Motor Vehicle Repair
954-765-1700
consumer@broward.org
Movers
954-765-1700
consumer@broward.org
Towing
954-765-1700
consumer@broward.org​

Consumer Protection Division (CPD) is located at Broward County Governmental Center West (GCW), 1 N. University Drive, Suite 203 Plantation, FL 33324 and is open from 8:00AM - 4:00PM Monday through Friday (excluding holidays).​

We regulate Broward County businesses to:​​​​​​

  • Ensure a fair, safe and competitive marketplace​

  • Protect the environment and our water source

  • Sustain and improve the quality of child care​

Our vision is to be a world-class provider of regulatory services.

Our mission is to protect and improve the quality of life in Broward County through smart regulation. 

Our motto is “We Serve and Protect."​​​


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