​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Consumer Protection

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Advocating for the public, we provide assistance with consumer complaints as well as li​​​censing and regulating child care, auto body and motor vehicle repair, chauffeurs, taxis and for-hire vehicles, medical transport services, towing and immobilization, and movers in Broward County.​ 

​Visit our Facebook page for the latest news and information and for a single point of access for all things data related, County-wide, check out the Broward County Citizen Data Portal​. ​​​​​​​

Visit our Consumer Affairs page for the latest application processing status update or to pay your For Hire Vehicle ​citation​.

​News & ​Highlights​​​​​​​​​​​​​​​​​​

Online ePermits system will be unavailable this Friday, August 22nd from 4:30 PM until Sunday, August 24th 12:00 PM.

In order to better serve you, we will be performing important updates and scheduled maintenance. The Broward County online ePermits System (ePermits OneStop) and Environmental Inquiry and Resource System (ENVIROS) will be temporarily unavailable this Friday, August 22nd from 4:30 PM until Sunday, August 24th 12:00 PM. We apologize for the inconvenience.

Innovation Unit and Purchasing Division team up to receive National ​Association of Counties (NACo) 20​25 Achievement Award!

The Broward County Innovation Unit and Purchasing Division joined forces to develop the award-winning Procurement Insights Visualization Tool. This dynamic real-time tool provides comprehensive visibility into the procurement and contract lifecycle processes of Broward County. The platform aggregates key procurement data and displays it in easy-to-understand charts, graphs, and tables, ensuring seamless tracking and management of key procurement activities. For more details and a listing of 2025 awards visit 2025 NACo Awards.​​

On Tuesday, April 22nd, the Board of County Commissioners approved amendments to the Motor Carriers Ordinance to include:

      • All taxis must use a soft meter,
      • All taxis must accept payment in cash or credit card,
      • Certificates of Public Convenience and Necessity are no longer required to obtain a luxury sedan permit.​

Check out our Past News and Highlights.​

​CPD Services

​​Program
Contact Number​
Contact Email​
​Appointments (Online)
​QLess scheduling link
​QLess scheduling link
​Chauffeur
954-765-1700 opt 1​​consumer@broward​.org
​Child Care Licensing and Enforcement
954-357-4800​childcarelicensing@broward.org​​
​Con​sumer Complaints
311​​
consumer@broward.org​
​Enforcement (Citations)
​954-765-1700 opt 2
​consumer@broward.org
​For Hire Vehicles
​954-765-1700 opt 1
​consumer@broward.org
​Hearings
​954-765-1210​​
​ECP@broward.org​
​Medical Transport
​954-765-1700 opt 1
​​consumer@broward.org
​Motor Vehicle Body Repair and Paint
​954-765-1700 opt 1
​consumer@broward.org​
​Motor Vehicle Repair
​954-765-1700 opt 1
​consumer@broward.org​
​Movers
​954-765-1700 opt 1
​consumer@broward.org
​Towing
​954-765-1700 opt 1​
​consumer@broward.org​

Consumer Protection Division (CPD) is located at Broward County Governmental Center West (GCW), 1 N. University Drive, Suite 203 Plantation, FL 33324 and is open from 8:00AM - 4:00PM Monday through Friday (excluding holidays).​

We regulate Broward County businesses to:​​​​​​

  • Ensure a fair, safe and competitive marketplace​

  • Protect the environment and our water source

  • Sustain and improve the quality of child care​

​Our vision is to be a world-class provider of regulatory services.

Our mission is to protect and improve the quality of life in Broward County through smart regulation. 

Our motto is “We Serve and Protect."​​​

​

How are we doing?​​
Please help us better serve you by comp​leting our survey! Your feedback is greatly appreciated!
Take Survey​​