​​​​​​​​​​​​Consumer Protection

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Advocating for the public, we provide assistance with consumer complaints as well as licensing and regulating child care, auto body and motor vehicle repair, chauffeurs, taxis and for-hire vehicles, medical transport services, towing and immobilization, and movers in Broward County.​​​​​

​News & ​Highlights​​​​​​​​​​​​
Enhanced Payment Security: To better protect your data and decrease the risk of security breaches, effective 2024, customers wishing to pay by credit/debit cards will b​​e charged a service fee of 2.55% of the value of the purchase. Cash and checks will continue to be accepted without this fee. ​

Please be advised that Auto Repair/Auto Body Shop and Techni​cian Applications and Vehicle For Hire Applications are now by appointment or drop off ONLY. Applications without an appointment will no longer be seen or serviced the same day. Please schedule an appointment by using the QLESS scheduling link. Payments for drop off applications can be via check or money order.​​​​​​

​​You asked, we listened! Check the status of your permit​/l​icense application on ePermits OneStop. Just log in to your account thru ePermits, go to My Applications, then License Status.​

Effective September 1st, 2022, all Certificates of Insur​ance will have to ​be submitted to our office by the insurance producer.  The Division will no longer be accepting copies that are submitted by an applicant.  Please have your insurance provider email the Certificates of Insurance to​ CPInsurance@broward.org and place the name of the insured in the Subject line of the email.​

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​We regulate Broward County businesses to:​​​​

  • Ensure a fair, safe and competitive marketplace​

  • Protect the environment and our water source

  • Sustain and improve the quality of child care​

​Our vision is to be a world-class provider of regulatory services.

Our mission is to protect and improve the quality of life in Broward County through smart regulation. 

Our motto is “We Serve and Protect."​

File a Complaint

All types of complaints can be filed online (select "Request for Service"), or by calling the Broward County Call Center at 311 or 954-831-4000.​​

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How are we doing?​

We would love to get your feedback about the Consumer Protection website (www.broward.org/consumer) so we can better serve you.  Please help us by completing the following Customer Satisfaction Survey. Your feedback is greatly appreciated!

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