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Consumer Complaints

File a Complaint

We accept written complaints from consumers regarding alleged unfair and deceptive trade practices of businesses, generally limited to those businesses which are located in Broward County. If you believe you have been a victim of an unfair and/or deceptive trade practice, please file a complaint online (select “Request for Service”). (Note, please visit this site for Contractor or Tree Trimmer Complaints). You are welcome to call 954-357-5350 with any questions.

When filing a complaint, please explain your problem simply and concisely. Be sure to include copies of all documents related to your complaint, including but not limited to:

  • Receipts
  • Contracts
  • Pictures
  • Proof of payment
  • Advertisements and correspondence

Remember: send only copies – keep your originals!

Other Complaint Resources

If we are unable to handle your complaint and we know of another enforcement agency which may be able to assist you, we will provide you with referral information. If you have a question about a consumer issue other than a complaint, we will provide you with any available resources and information we may have. Some complaints, however, are best resolved in a court of law. Here are some of the other enforcement agencies that may be able to help: