Consumer Affairs

​​​We issue licenses and permits for several industries in Broward County. County regulations ensure a fair, safe and competitive marketplace, establish your rights and responsibilities when conducting business with them and also outline how to become a licensee. Select an industry for details.​

News & Highlights​​​​​​​​

Effective September 1st, 2022, all vehicle for hire and mo​​​​ver ​Certificates of Insurance will have to be submitted to our office by the insurance producer.  The Division will no longer be accepting copies that are submitted by an applicant.  Please have your insurance provider email the Certificates of Insurance to CPInsurance@broward.org and place the name of the insured in the Subject line of the email.

The lottery drawing for taxi and luxury sedan certificates of public convenience and necessity was held on June 28th, 2022 in the 2nd floor hearing room of Government Center West.  Congratulations to all the winners!  Winning ticket numbers are listed on the Vehicle For Hire Webpage.​

On Tuesday, April 5, 2022, the Bo​ard of County Commissioners approved a resolution to Sectio​n 40.50 of the Broward County Administrative Code to allow for an increase in the​ first 1/6 of a mile charged by taxicabs if the 30-day average of unleaded regular gasoline is over $4.00 per gallon.  In order to charge the additional fee, the taxicab must have the taximeter adjusted to show the, current, $1.00 increase in the drop rate and have the new rate stickers posted on the vehicle.  The new rate stickers are available at Government Center West, 1 North University Drive in Plantation.​



File a Consumer Complaint

Consumer complaints can be filed online (select "Request for Service"), or by calling the Broward County Call Center at 311 or 954-831-4000. We will also accept written complaints. Useful Outreach Links.

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Consumer Protection Board​​

The Consumer Protection Board hears complaints of alleged unfair or deceptive trade practices in order to protect the citizens of Broward County.


Contact Us​

For questions or application status​​, please contact the Consumer Affairs main line at 954-765-1700 or consumer@broward.org. For a list of phone numbers and emails by staff, see the Consumer Affairs Organizational Chart


How are we doing?

We would love to get your feedback about the Consumer Protection website (www.broward.org/consumer) so we can better serve you. Please help us by completing the following Customer Satisfaction Survey. Your feedback is greatly appreciated!