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Consumer Affairs

​​​​​​​​​​​​​​​​​​​​​​​​News & Highlights​​​

Online ePermits & Environmental Inquiry System unavailable Saturday, January 22nd from 7:00 AM until Noon.

In order to better serve you, we will be performing important updates and scheduled maintenance. The Broward County online ePermits System (ePermits OneStop) and Environmental Inquiry and Resource System (ENVIROS) will be temporarily unavailable beginning Saturday, January 22nd at 7:00 AM until noon that same day. We apologize for the inconvenience.​

Broward County Locksmith Business Registration or Licensing is ​no longer required. See below or click here for more information.

What We Do​​

We issue licenses and permits for several industries in Broward County. County regulations ensure a fair, safe and competitive marketplace, establish your rights and responsibilities when conducting business with them and also outline how to become a licensee. Select an industry for details.


File a Consumer Complaint

Consumer complaints can be filed online (select "Request for Service"), or by calling the Broward County Call Center at 311 or 954-831-4000. We will also accept written complaints. Useful Outreach Links.

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Auto Body/Paint

Auto Body / Paint repair is one of the most common consumer services. Broward County's Auto Repair and Auto Body/Paint Regulatory Ordinances and the Florida Motor Vehicle Repair Act were enacted to protect consumers.​

​​​​​​ Auto Repair

Auto repair is one of the most common consumer services. Broward County's Auto Repair and Auto Body/Paint Regulatory Ordinances and the Florida Motor Vehicle Repair Act were enacted to protect consumers.​


Chauffeur

We regulate chauffeurs that drive taxicabs, luxury sedans, stretch limousines, transport vans, and paratransit service vehicles in Broward County as detailed in Chapter 22-½ of the Broward County Code of Ordinances. These drivers must register as a Chauffeur.​


Locksm​iths​​​​

Effective July 1, 2021, Florida HB 735 was signed into law by the Governor.  Accordingly, the Broward County Consumer Protection Division will no longer require the registration of locksmith businesses, nor the licensing of locksmiths or apprentice locksmiths.  Those that have applied since the passing of the Ordinance on February 9, 2021 will be issued refunds.

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Medical Transport Service​

Licensing and enforcement services are provided by Broward County’s Consumer Protection Division, Trauma Management Services, located at Government Center West (GCW), 1 North University Drive in Plantation. The hours of operation are Monday through Friday, 8AM-4PM.​


Movers

We regulate local household moving companies, requiring individuals and companies located in Broward County to register annually for a license to engage in local moves, as detailed in Chapter 20-176.90 of the Broward County Code of Ordinances.​


Towing

On October 14, 2014, the Broward County Board of County Commissioners enacted a new ordinance regulating companies that tow or immobilize motor vehicles in Broward County. The ordinance had an effective date of April 1, 2015.​


Vehicle for Hire​

We regulate all for-hire vehicles operating in Broward County, including taxicabs, luxury sedans, luxury limousines and transport vans (vehicles holding up to 19 passengers) as outlined in Chapter 22 ½ of the Broward County Code of Ordinances.​ Link to list of Broward County Permitted Taxis.

Consumer Protection Board

The Consumer Protection Board hears complaints of alleged unfair or deceptive trade practices in order to protect the citizens of Broward County.


Contact Us​

For questions or application status​​, please contact the Consumer Affairs main line at 954-765-1700 or consumer@broward.org. For a list of phone numbers and emails by staff, see the Consumer Affairs Organizational Chart


How are we doing?

We would love to get your feedback about the Consumer Protection website (www.broward.org/consumer) so we can better serve you. Please help us by completing the following Customer Satisfaction Survey. Your feedback is greatly appreciated!