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Consumer Protection

News & Highlights

Emergency Order Complaints

Use the provided link below for information on filing a price gouging or non-essential business complaint.


What We Do

We issue licenses and permits for several industries in Broward County. County regulations ensure a fair, safe and competitive marketplace, establish your rights and responsibilities when conducting business with them and also outline how to become a licensee. Select an industry for details.


File a Consumer Complaint

Consumer complaints can be filed online (select "Request for Service"), or by calling the Broward County Call Center at 311 or 954-831-4000. We will also accept written complaints.

Virtual Outreach Page

Due to current circumstances, the Consumer Protection Section is not currently scheduling any in-person outreach events. In the interim, we have created a virtual outreach page with additional resource materials commonly asked at our in-person events. If you have additional questions please contact our office at consumer@broward.org, or dial 311 to speak with a Broward County Call Center Representative.


Auto Body/Paint

Auto Body / Paint repair is one of the most common consumer services. Broward County's Auto Repair and Auto Body/Paint Regulatory Ordinances and the Florida Motor Vehicle Repair Act were enacted to protect consumers.​


Auto Repair

Auto repair is one of the most common consumer services. Broward County's Auto Repair and Auto Body/Paint Regulatory Ordinances and the Florida Motor Vehicle Repair Act were enacted to protect consumers.​


Chauffeur

We regulate chauffeurs that drive taxicabs, luxury sedans, stretch limousines, transport vans, and paratransit service vehicles in Broward County as detailed in Chapter 22-½ of the Broward County Code of Ordinances. These drivers must register as a Chauffeur.​


Medical Transport Service​

Effective August 20, 2018, licensing and enforcement services provided by Broward County’s Trauma Management Services have moved to Broward County’s Environmental and Consumer Protection Division located at Government Center West (GCW), 1 North University Drive in Plantation. The hours of operation are Monday through Friday, 8AM-4PM.​


Movers

We regulate local household moving companies, requiring individuals and companies located in Broward County to register annually for a license to engage in local moves, as detailed in Chapter 20-176.90 of the Broward County Code of Ordinances.​


Towing

On October 14, 2014, the Broward County Board of County Commissioners enacted a new ordinance regulating companies that tow or immobilize motor vehicles in Broward County. The ordinance had an effective date of April 1, 2015.​


Vehicle for Hire​

We regulate all for-hire vehicles operating in Broward County, including taxicabs, luxury sedans, luxury limousines and transport vans (vehicles holding up to 19 passengers) as outlined in Chapter 22 ½ of the Broward County Code of Ordinances.​ Link to list of Broward County Permitted Taxis.

Contact Us

For questions, please contact the Consumer Protection main line at 954-765-1700 or consumer@broward.org. For a list of phone numbers and emails by staff, see the Consumer Protection Organizational Chart


How are we doing?

We would love to get your feedback about the Environmental and Consumer Protection website (www.broward.org/consumer) so we can better serve you. Please help us by completing an English Version Survey,Spanish Version Survey, or Creole Version Survey. Your feedback is greatly appreciated!